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Review by jackars 
Posted: 6.6 years ago
member for 6.6 years, 0 visits, last login: 6.6 years ago
 Saint Johnsbury,Caledonia,VT
 $2300 per month (350 month contract)
 about 45 days
 Broadslate
CLEC party: Broadslate
 "Racist"
 "Racist"
 "Racist"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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BROADSLATE NETWORKS SUPPORTS RACISM
»www.scumoftheweb.com/
This company is big time Racist. A Chinease woman fired me for another Chinease person to work on some php customer support program.
I would stay away from this crappy company and anyone involved with it. For sure dont go work for it!
Oh, and Chinease woman......................I know who you are.......and I won't forget.
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Review by haci
Posted: 8.6 years ago
member for 8.6 years, 38 visits, last login: 1.4 years ago
Virginia Beach,Virginia Beach City,VA
 Business customer
$218 per month (24 month contract)
about 66 days
Verizon
CLEC party: Broadslate
"Money back guarantee, friendly customer support."
"Installation problems, not "full" internet service, minimal Macintosh support, speed subpar"
"Jury is still out -- 30 day moneyback guarantee with cancellation ability is looking pretty good right now."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Ordered Small Office SDSL 400 kbs package.
Installation was difficult - wiring was quick once Verizon was done upgrading our area. I was specifically told by Broadslate that on installation day that someone would come with all required configuration info, along with the five public IPs that I'd asked for, and information on setting up the e-mail access. On installation day the installer had information that didn't cross over to the terminology that a Macintosh user needed for TCP/IP setup (although Macintosh installation was specifically addressed in their user's guide to the point where they used the same terminology that I'd need to configure TCP/IP, but the installer did not have the required info even though I made it clear during the sales/pre-installation discussions that our office is all Mac).
Also, the installer did not come with any public IPs and had no information on e-mail accounts/set-up. Essentially, the installer completed the wiring (with the exception of mounting router) and then showed me that he could access the net from his Windows laptop. He told me that he knew nothing about Macs and told me that I could call customer service if I needed more help.
I then called customer service, and found out that they had forgotten to send the master account name/password that I'd need to login to e-mail for the first time, and then found out that they had also neglected to set-up the e-mail addresses and public IPs for me. They promised a call back from someone who could help with Macinstosh set-up and later that afternoon I was finally able to reach a Macintosh knowledgeable tech, but by then I had pretty much guessed my way through the installation on my own (although he was helpful in setting up one public IP address for our server).
Once online, first thing that I found out was that I can't access newsgroups. I was told by a senior manager there that Broadslate has made a decision to not offer this service, justification being that few if any customers would want it, and they claimed that other DSL and cable internet providers do not provide it in their packages either. I argued the point with that senior manager, given that their marketing materials provides that they are the "one source for all your needs" and "full web and internet access" and that "Broadslate offers a full Internet prescense to handle all your online needs" and was told that they couldn't meet "everyone's" specific needs, just what most people wanted and that essentially my "need" for newsgroup access didn't really count.
Not having access to newsgroups is a major drawback IMO as I had been regularly accessing a variety of those related to our business, to get virus information/updates, and also subscribed to software update/beta testing groups. They however, so far, consider this one to be a non-issue that doesn't need to be further addressed (as in they told me that I could just go sign-up for them on my own).
I do know that I'm getting newsgroups with my personal (at my house) @home cable internet account, and I'm betting that there are DSL providers out there that do offer newsgroups as a part of their packages. This is especially frustrating as I'm confident that Broadslate could have easily and economically outsourced newsgroups (as they have for their e-mail) and provided newsgroups as a part of their service for a neglible cost.
The second thing that I found out was that due to their usage of non-public IPs/NAT configuration that I cannot do trace/ping/tcp/udp from my side of their firewall. I found this out when I received several spams and was trying to traceroute the headers (Note: Broadslate's package says that it includes "spam protection" but I haven't thus far found anything that would indicate that there is any as I have daily received a nice variety of spam that used to be filtered out by Earthlink's Spaminator). Broadslate thought that they might be able to offer me public IPs at additional costs, or that they could possible credit me for some of the non-public ones that I can't use to offset that cost some. I've been waiting for several days for a promised call back on that issue.
The third thing that I've learned is that for some unknown reason, using a Mac running Netscape Communicator (I have access to v4.75 and later versions) that even though I have the preferences set to remember e-mail login passwords, that ever since being on the Broadslate net I now have to reenter my password on a random basis. This is not apparently even associated with for example, a first daily login, or any other pattern that I can see. Broadslate is investigating that issue also (using their one available Macintosh).
The fourth thing that I've learned is that I'm not getting the speed that I should. On installation day and for the next two days I typically got about 360-380 kbs on speed tests. So far this week I've hit a top speed of 310 kbs, with the average speed of all tests being about 260 kbs. The lowest speed was 64 kbs, and for a long period the typical speed was about 210 kbs. Broadslate is supposed to be monitoring my line now and also promises to get back on this issue.
So far I'm waiting to see what Broadslate is going to do, and is willing to do to resolve these issues. Cost of service seems to be pricey, and is getting more expensive by the time I add on having to purchase a newsgroup account, and to purchase public IPs. They do have a 30-day money back guarantee (I'm now one week into that), and the way that things have gone so far...well, that might be the best part of the service.
I did NOT ask for this review to be provided as a part of Broadslate's participation in the complaint escalation program, as these issues have already been discussed by senior Broadslate managers (who are already aware of their ticket numbers).
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Broadslate Networks, Inc.
