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Review by (hidden by request)
Posted: 7.8 years ago
(review was emailed from domain benchmarkxerox.com)
 Arden,Buncombe,NC
 $199 per month (24 month contract)
 BellSouth
CLEC party: Broadslate
 "Excellent service and phenomenal technical support. Great value for SDSL + advanced features!"
 "Out of business March 15, 2002"
 "A great but DEAD provider"
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We have been extremely pleased with our Broadslate Networks service since we
installed it approx. 6 months ago.
Unfortunately, Broadslate is currently notifying its customers that they
will cease operations as of March 15, 2002, leaving us in the by-now-common
DSL lurch.
This is doubly disappointing for us since the overriding reason we signed
with Broadslate in the first place was that they told us that they has
secured financing that guaranteed they would be in business for the next
three years: "We don't have to sign one contract during that time to stay in
operation," they said.
C'est la vie.
James Atkinson
Benchmark Document Solutions
Asheville, NC
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Review by Mictain29 
Posted: 8 years ago
member for 8.9 years, 64 visits, last login: 5.4 years ago
Milford,Clermont,OH
 Business customer
$369 per month (24 month contract)
 about 10 days
Cincinnati Bell
CLEC party: Broadslate
"Excellent Speeds, Hardly no down time."
"Pulling out because of Cincinnati Bell is not coroporating(Greedy)"
"This was an Excellent choice for my Business SDSL Sorry to see ya Go"
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I had originally Ordered the 2388 line SDSL but was only able to get 1.168, wich was fine with me since most of the time the speeds matched that of a T1.
The service was Excellent, THere where a few crinks in it but once they Fixed it everything was running Smooth !!! unfortunitly (please don't mind the Spelling) Cincinnati Bell is a Greedy Pompus, and they don't want to work with any other Company that Offers DSL in there Market area. and since because of this, i am losing my SDSL connection and will have to go with either a full T1 @ 700+ a month, or just keep dialup wich will not work with me. in order to get Cincinnati Bell service i would have to Purchase the Equiptment and pay a Installation fee, NOT !!!!!!!!!!!!! I am though thinking about Cable with static IP, but aqm still allitle weary about that Tech.. But my advice to any out there, Business wise, is to Stay away from Cincinnati Bell Internet anything, and maybe they will get the Hint. Go with Cable if you can stand it,. Service = 1168SDSL UP/DOWN 5 static IP's Web Hosting /Email Hosting / Excellent Customer Service / Excellent Techs / Overall BROADSLATE ROCKS !!!!!!!!!!!!!!!!!!!!!
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Review by KippH
Posted: 8.5 years ago
member for 8.7 years, 98 visits, last login: 1.8 years ago
Phoenixville,Chester,PA
$300 per month (12 month contract)
Broadslate
CLEC party: Broadslate
"Great Tech Support"
"Got off a little shaky."
"Great all around provider!"
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BroadSlate has been providing our DSL for the past 3 months with no problems or downing, well without notification from Tech. support aleast 1 hour prior.
784/784 (SDSL) connection at 14,600 feet from the CO and I have been seeing 1024/800 on our monitoring device. I would really suggest taking a look at BroadSlate if you are pissed at Verizon's Infospeed DSL. BroadSlate has their own equipment at the CO. No more blaming it on Verizon.
www.broadslate.com
For anyone pissed that you are outside that magic number of 18,000 feet from the CO, broadslate has a solution for you also. Extended loop a T1 connection at a fraction of the cost ($172.00 a month, since I last checked, compared to $465.00 for T1).
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Review by KippH
Posted: 8.5 years ago
member for 8.7 years, 98 visits, last login: 1.8 years ago
Phoenixville,Chester,PA
$300 per month (12 month contract)
about 3 days
Broadslate
CLEC party: Broadslate
"Great Tech Support"
"Got off a little shaky."
"Great all around provider!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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BroadSlate has been providing our DSL for the past 3 months with no problems or downing without notification from Tech. support aleast 1 hour prior.
784/784 (SDSL) connection at 14,600 feet from the CO and I have been seeing 1024/800 on our monitoring device. I would really suggest taking a look at BroadSlate if you are pissed at Verizon's Infospeed DSL. BroadSlate has their own equipment at the CO. No more blaming it on Verizon.
www.broadslate.com
For anyone pissed that you are outside that magic number of 18,000 feet from the CO, broadslate has a solution for you also. Extended loop a T1 connection at a fraction of the cost ($172.00 a month, since I last checked, compared to $465.00 for T1).
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Review by author
Posted: 8.7 years ago
member for 8.9 years, 40 visits, last login: 3.9 years ago
Alexander,Buncombe,NC
Contract price not specified. (12 month contract)
about 120 days
BellSouth
CLEC party: Broadslate
"Achieved a miracle; installed DSL where others claimed it was impossible"
"Took four months from contact signing to installation; but all's well that ends well"
"A great company that does what they say they're going to, no matter the obstacles (and there were several!)"
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What's the difference between a horror story and a success story? In my case, solid DSL service at blazing fast speeds. All the more amazing, by the way, since we are located over 50,000 feet from the nearest CO! Two nice sales people, Vince and Caroline, visited in October of last year, promising the broadband solution we'd been desperately seeking. (Ever try to run a book publishing company with 26000bps dialup? It sucks used press wash! In years of trying, we could never get dailup to connect any faster than 26K, just too far out in the sticks). The magic it would take, I was told, is an extended loop, like T1 lines have; only the price would be hundreds of dollars per month less! So I signed on the dotted line for November installation.
Now the waiting started. November came and went, no installation. Ditto December. Ditto January. But, unlike a lot of the horror reviews you read here at »dslreports.com, the Broadslate folks made a point of calling and keeping us informed, especially my favorite in Charlottesville, Rosemary. She's a GREAT customer rep who really cares As an old-timer on the Internet and in computers (30 years), I understood many of the problems they were having, and the phone company's seeming reluctance to cooperate. So I cut them a little slack (it wasn't like we had any other choice, anyway 50,000 feet, remember?) We were among the first in the Asheville area to get Broadslate and there were problems getting the CO lit up.
FINALLY, the phone company installed the line and Broadslate sent up an installer (after driving 200 miles, he was aghast to find out how far back in the mountains we are. I know this for a fact ycause he told me durn city guys). He was a contractee, not a true Broadslater. And the installation went badly. Wrong IP number, wrong configuration, and so on. So he gave up and left, just leaving the router lying on the floor of our equipment closet blinking forlornly. I couldn't get an exact date out of anyone when he was going to try again (the installing company is in Raleigh, that's like most of North Carolina away from us and dang far downhill).
Although Broadslate had been very nice to us, I was starting to feel a little abandoned. Then a week ago, Caroline (who's GM for this area) calls me up. 'I'm bringing a crew in, she says. Well, she did. Driving 60 miles up here with Phil (a VERY knowledgeable engineer) and another guy in training. They had the right IP numbers and everything else. It took them a couple of hours but, BLAPPO!!!, suddenly we were on at near T1 speeds (pure heaven over 26000).
For the past week, it has worked flawlessly with only one brief outage yesterday evening (traced to some yahoos from another company messing around in the CO trying to install a line for someone else and messing up MY line). But the Broadslate tech support got right on it and kept a fire lit under the phone company until it was fixed. And, hey, you don't gotta wait on line for tech support either. They come on right away and know what they are talking about . Oh yeah, so today this installer guy from Raleigh who don't like the mountains shows up again. 'I've come to install you for sure this time, he says. 'We've been up a week, I inform him smugly. He's crestfallen, but redeemed himself by mounting the router on the wall of the equipment closet. Bottom line: Broadslate has performed a miracle and DSL is miraculous! We loves it a LOT! I highly recommend Broadslate Networks. They get the job done. In our case, they made the impossible possible.
Ralph Roberts, author
REBOL FOR DUMMIES
CEO
Alexander Books
Alexander, North Carolina
»abooks.com
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Broadslate Networks, Inc.
