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Review by hugmenot 
UPDATED: 6 days ago
Fair warning: reviewer joined this week
 Vaudreuil-Dorion,QC
 $66 per month (12 month contract)
 about 28 days
 "Fast 6500kbps/230kbps, No Throttling, Relaible, only 30 minutes down in 12 months"
 "Unrealistic Bandwidth Caps 20GB, Extreme surcharge 7.95$ per gig over"
 "Only If You Have no Choice!"
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After two weeks and two technicians who didn't have the necessary tool to install (fiche to pass cable underground) I personally rented one myself and called them over. They were all polite and installation took an hour for the Duo Plan (High Speed and Telephone).
Videotron is the only broadband provider in my area. Strangely Bell calls me every month to sign up DSL followed by an apology explaining it's not available. I knew the unreasonable bandwidth restrictions and exorbitant surcharge fees before signing up but I had no choice.
I wish you could buy extra bandwidth on demand like Bell's 30GB for 10$. I asked Videotron support and they only have SPEED ON DEMAND without increasing the cap! defeats the purpose! For 60$ I expect a cap around 60GB to 100GB.
The telephone service is just as good and Bell. Be prepared to get a doze sob cards, letters, calls begging to switch back.
To sum up I'd gladly take slower speed 1500kbps with higher caps (Business Plan). My contract is over next month and I'll try to switch since they now offer Unlimited Internet+Phone for 67$ with tax (3-yr contract).
Attached images and files
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Review by iman_b
UPDATED: 10 days ago
Fair warning: reviewer joined this month
Montreal,QC
$60 per month (12 month contract)
"pretty fast"
"expensive, 20G download limit, very bad customer service"
"it's not worth it"
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The above pretty much sums it up for me: a pretty fast connection but with a download limit of 20G it is too expensive.
I personally got very bad experience with their customer service. When I wanted to quit their service a year ago, the Videotron agent matched the rate of the competition for the entire year. But after six months, the rate went back to normal Videotron level ($25 a month more). when I complained to Videotron, they said they would inquire and call me back. That never happened. So i called again, was promised to be called back, but they didn't. This repeated a couple of times. The reason that they never returned the call as promised was not because they were away or something: they did find the time to send me a notification that if I didn't pay the $150 they were overcharging me, they would hand over my file to a collection agency. If anybody has similar experience, I'd be very interested in hearing about it. In the end I decided to pay the extra $25 a month they charged me and stopped the internet service with Videotron when the contract finally expired.
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Review by jessy
UPDATED: 11 days ago
member for 146 days, 78 visits, last login: 11 days ago
Montreal,QC
$110 per month (12 month contract)
about 2 days
"reliable service"
"bandwith cap"
"perfect for web browsing, read mails, ... not to download much."
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order: the lady knew her job, it was really fast. I got the installation 2 days after, couldn't expect better than that :P
I have analog TV, high speed internet, telephony. pay 110$ a month.
technical support: I called them a few times (not always for my account, but also for some friends). I can't really judge the quality, as I knew exactly what to ask...it's always faster and easier when you know their job :P
QOS is perfect, only had 2 troubles over the year, one was with the dns, but I didn't really care, just switched dns and it was ok. second was a network trouble, lasted 1h, I wasn't there, so I didn't even see it but my roomate did :P
I'm gonna quit internet service soon, because 20 GB cap is not enough for me. I always have to check my bandwidth usage 5 days before the end of then month.... for example this month, I'm close to the red zone cause I dled ubuntu, a set of docs, programs, fretsonfire and a set of songs for the game...
alright, update on march 28th.
I called to cancel my services, internet and phone. I had everything prepared in advanced, talked with 2 competent agents, from customer service and retention. My internet will be cancelled on the date of april 26th, I keep the phone line. Here's how I presented things: calc how much it'd cost me to go to adsl, dry loop fees around 120$ for the year, so I asked for a discount of 120$ to keep the service. I got everything I requested and kept phone service. and I will keep it, the service is excellent.
Followup comments:  Jean_22
join:2005-08-27
Quebec, QC | True It's totally true.
And with Bell throttling everything know.... | |
| | jessy
join:2008-03-01
Montreal, QC | Re: True even if I despise Bell's throttle, I'll be able to work things out I think. I'm not a heavy dler, so I can manage to only download during the hours with no throttle.
I'll be registering at teksavvy. | |
| P00r
join:2004-04-18
Montreal, QC | Cancel
I have just activated my dry-loop and yes it's a good move, too bad I had already busted the 30GB caps for this month byt even with their 120$ cancel fee I still save this year! | |
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 Review by marco
UPDATED: 17 days ago
member for 6.8 years, 3725 visits, last login: a few hours ago
Montreal,QC
$70 per month (month by month)
about 2 days
"Solid connection."
"none anymore"
"Best internet in Quebec"
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OVer the years I find that they've been listening to their costumers. Their biggest problem was customer service, and its seemed to have improved greatly.
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Review by jackers_101
Posted: 22 days ago
member for 4.4 years, 198 visits, last login: 22 days ago
Montreal,QC
$155 per month (12 month contract)
about 2 days
"Good rebates when you have more than one service with them"
"They are ready for a cap increase the Internet cable service"
"Nerver had to complain to them"
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I have been with Videotron for a few years now, 5 or 6. I always had a great service. I have the illico service, High-Speed Internet and the cable phone line. They all work great. I dont have HD TV yet.
I use my Internet for gamming, many hours a week and I always have one of the best ping on the servers I play. No downtime. I only have for a combine 7-8Gb or bandwith used every month.
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Review by gfeneral
Posted: 29 days ago
member for 40 days, 35 visits, last login: a few hours ago
j0b2s0
$75 per month (12 month contract)
about 1 days
"Reliable, good speed, customer service is ok"
"Expensive, low monthly caps,"
"Low caps defeats the purpose of broadband"
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I've been with Videotron for more than 5 years, for now with the 7mbps/820kbps service.I tried their 10mbps Extreme high speed service but didn't see much difference in speed in most of my uses. The connection is very reliable, tech support is variable, I had better luck calling them in daytime, even if you wait longer in line, still preferable in my opinion than dealing with someone who doesn't seem to know what you're talking about in the evening. Installation went smoothly the 2 times I moved and overall I'm satisfied with the service.
My only gripe is the caps, 20Gb download and 10Gb upload is very low considering the streaming content that is now available on the net. I bust the limit frequently and I don't download via torrents. Very expensive per gigabyte.
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Review by quadrant
Posted: 48 days ago
member for 4.6 years, 13 visits, last login: 48 days ago
Saint-Jerome,QC
Contract price not specified.
"Fast and Reliable"
"cant find one (maybe make it cheaper ? )"
"Never seen a bad day in 10 years of service."
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I say its an all round Winner .Simply because its Fast and Reliable.
The only bad side might be of its cost, then again ,91 CAN$ for a Trio Service isnt that bad  .
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 Review by simcloute
Posted: 48 days ago
member for 3.9 years, 48 visits, last login: 35 days ago
Trois-Rivieres,QC
$40 per month (12 month contract)
"Really stable connexion"
"bad bit caps!!"
"not so godd for the price"
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to have a stable connexion far away a C.O videotron is perfect. their network is well load-balanced and the speed it's slower in rush time.
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Review by DrugSkill
UPDATED: 66 days ago
member for 2.6 years, 423 visits, last login: 2 days ago
Saint-Jean-Sur-Richelieu,QC
$90 per month (12 month contract)
"Still possible to have virtually no cap"
"But at a high price"
"Do we realy have a choice? Review or not, we're stuck with this kind of **** in America"
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Still possible to have virtually no cap via the HighSpeed 7mbit tier which have a 50$ overcharge cap on the 20gig down 10gig up cap, ironic is'nt it? Reliable speed...maybe...that was considered good speed worldwide 2-3 years from now, now it's obsolete, but you can't really have better in America, let's face it. That's why they keep abusing too. And that's why I keep abusing their only tier which have 'virtually' no cap with an average of 500gig down 250gig up per month. That's a 2 way game, I suck the more juice I can since the day there is no more free-of-cap service I will unsubscribe completely from any internet service at all (since it sucks all over Canada...ummm America). Thinking about moving to France or Japan where they have descent services. By the way, I'm not really complaining. It's just that Videotron is a telecom giant and is capable of offering way better product than they are right now. It's sad to see a slow down in evolution in the name of more profit. I don't have the numbers, but I'm sure it's already huge, why stop innovation. Here is a link to the HighSpeed tier page for more information: »www.videotron.com/services/fr/in···-ihv.jsp
It's expensive, but grab it while it still stands. With all the third party ISPs being throttled by Bell, there is'nt much choice.
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 Review by desigi
UPDATED: 86 days ago
member for 92 days, 18 visits, last login: 45 days ago
Montreal,QC
$115 per month (12 month contract)
about 5 days
"Fast, reliable, not throttled (as of yet)"
"Very expensive, high surcharge for exceeding download limits."
"Fast, reliable connection for a rediculous price."
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There has been a big issue with Videotron and the way that they modified their Extreme High Speed package. Originally not having a cap on bandwidth usage they decided to cap it at 50G per month but didn't change their advertising campaigns and didn't allow you to cancel your subscription without fees because of the change. For this reason I will never subscribe to any of their services again.
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Videotron
(15)
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Reallly now !?
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Why not go with Electronic Box ?