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Review by sr1515  - Location: Montreal,QC
- Cost: $58 per month (12 month contract)
- Install: about 3 days
Good "Very reliable network uptime, fast connection."
Bad "Pricey packages and choppy email but I haven't had to call their support in years."
Overall "Too expensive but network is reliable."
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High speed internet (cable) 1.5mbps up, 10mbps down. 60 Mbps/Monthly combined data transfer cap.
Free cable modem supplied upon subscription.
Must subscribe to at least one other service (cable tv, phone) from provider to be eligible to the basic monthly subscription cost, otherwise monthly cost increases significantly.
Major good point: Connection reliability and speed.
Major bad points: Email servers are sometimes temperamental. Technical support quality can vary widely. Very expensive for its overall value when compared to what's available in other countries.
Monthly cost for the internet plan is lower when subscribing to at least another service from supplier (Digital TV, Regular Phone or Cell).
member for 9.9 years, 1369 visits, last login: 12 days ago
updated 56 days ago
Comments:
| Review by darknestgirl - Location: Montreal,QC
- Cost Contract price not specified.
Good "bon service sans interruption"
Bad "trop chère"
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Je n'est jamais eu de problème avec eux jusqu'à ce que je découvre ma facture de ce mois-ci. J'ai cancellée internet et téléphone le 20 juin dernier et o surprise, ils me faturent les 2 services jusqu'au 22 juillet.
Pas fort, je ne vois pas pourquoi je paierai pour 2 service que je n'utilise plus et surtout que je n'est plus les modems, je suis aller les porter le lendemain de la cancellation..
EDIT: 15 juin problème régler, il sera créditer le mois prochain
EDIT: 7 juillet, le crédit a été appliquer comme prévu
member for 5.1 years, 385 visits, last login: 1 days ago
updated 90 days ago
Comments:
| Review by TH47 - Location: Saint-Hubert,QC
- Cost: $150 per month
- Install: about 3 days
Good "Services are mostly worth the money, but they rise constantly and without valid reason"
Bad "TV channel choice poor, land phone dead if power failure"
Overall "Be sure you understand the shortcomings"
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UPDATE:
I have had Vidéotron's mobile service for 4 months. Basically... it works, even if I live in a basement! I clearly remember my Bell phone (10 years ago) having trouble catching the signal.
They have cheap yet good phones (I chose a Samsung Galaxy Mini, 15$ at the time) and cheap yet good service (I plan to upgrade to Voice 25, which is 100 minutes, unlimited evenings and week-ends, call display, message box and unlimited messaging) soon. I don't get that many calls that are worth answering or returning.
I like it!
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Ordering Internet (high speed) was easy by phone. When I found out that my antenna got no TV channels, I called back to order TV if possible on the same visit. I was told to ask the technician if he had time. He did it. The modem was a regular cable modem.
A year later I ordered land phone (around 39 $/month at the time I think). They changed the modem. The battery is supposed to give 8 hours of service in case of power failure. It stops before 2 hours. I guess I'll have to consider mobile emergency service.
The TV channels choice is poor, especially in English. New English channels have time to prosper everywhere else before Videotron will consider adding them. But Internet is trustworthy and the phone quality is excellent when power is available.
And now I have to report on their new Illico 2.0 interface. It looks good. I won't have access to it until at least September, but it looks good. Nothing revolutionary, but a few things that will make the experience more enjoyable.
This company will raise its prices more than once a year. Yesterday (as they were announcing Illico 2.0) they raised the fees for almost all of their TV packages, after raising TV basic service and Internet service by $2 a month on January 1. So be warned.
Probably not the best company available, but when your landlord doesn't allow dishes, Videotron is a reasonably good alternative.
On the other hand, Fibe is apparently coming up soon, and I will most definitely check on their offer...
member for 7.9 years, 1822 visits, last login: a few hours ago
updated 161 days ago
Comments:
 | | landline issues- Agreed Yes on that reference about videotron landlines not doing its job in power failures. Best to have another company's mobile service at the same time. | |
| | | Agreed... Exactly. I plan to go on Rogers' Senior Plan (basic but economical) and keep the Videotron landline.
At least for a while... | |
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| Review by morbidasperg - Location: Quebec,QC
- Cost: $175 per month (12 month contract)
- Install: about 5 days
Good "Speed is as advertised most of the times, service is better than Bell"
Bad "Overpriced packages (WWW + Cable + phone) when compared to any other country"
Overall "Sadly, the only choice in Quebec City or Montreal if you want to combine many services and get some customer support."
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I used to be with Bell (I stopped receiving 0$ bills 3 years after I switched) and, while the DSL speed was acceptable, tv was then too expensive with them and VOIP phone was just plain horrible and customer support was plain dumb at best.
After considering many options (most of which implied dealing with different providers for most if not all services) we decided to combine with Videotron.
So far the CS is not that bad and the Internet is always connected (there were several dropouts on Bell). The cable offering is outrageously expensive though and the phone service is to a bare minimum.
*** Updated connection reliability from 5 to 4 Since a new "unlimited" plan is available the network seems to choke at times. Netflix should never lag on a 20Mbps connection.
member for 4.4 years, 4 visits, last login: 169 days ago
updated 169 days ago
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| Review by slicedtoad - Location: undisclosed location
- Cost: $67 per month
Good "Best provider in Quebec by far. Price, speed, support, etc."
Bad "Compared to US, it's slow and expensive"
Overall "Best of the major players in Quebec"
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The above says it all.
member for 173 days, 1 visits, last login: 172 days ago
lodged 173 days ago
Comments:
| Review by raphzugen - Location: Quebec,QC
- Cost: $180 per month
Good "Un service à la clientèle hors-pair, des gens courtois bien de chez nous"
Bad "Un des pires rapport Qualité/Prix que j'ai jamais vu de toute ma vie"
Overall "Sortez le chéquier !"
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Vidéotron, c'est selon moi un très bon service. Des gens très courtois d'abord et avant tout. L'installation est très bien effectuée. La télévision fonctionne bien avec les terminaux Samsung mais les Cisco sont remplis de problèmes. La téléphonie est très bonne et l'internet lui aussi, sauf pour les vitesses en Upload et les capacités qui, selon moi, ne respectent pas les réels besoins des Québecois. Les prix sont très très élevés pour les services que nous avons. D'autres options comme la Fibre Optique sont à envisager pour la ville de Québec...
member for 1.5 years, 5 visits, last login: 146 days ago
lodged 174 days ago
Comments:
| Review by hlabelle - Location: Saint-Jerome,QC
- Cost: $55 per month
Good "Good phone and chat service, no waiting lines. Constant speed. Very reliable."
Bad "Cost more. Transfer limits too low."
Overall "Overall satisfied."
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Yes they cost more than some other small ISP. Other providers use their cable network so...
Service is excellent unless your call is dispatched in another country: there is a big difference when it happens.
I wanted to try another ISP that offered me more bandwith for less, but Videotron always offered me rebates when I wanted to leave them!
I'm on TGV 30, 30mb download, 10 upload. Total transfer 150G a month.
member for 203 days, 2 visits, last login: 198 days ago
lodged 200 days ago
Comments:
| Review by (hidden by request) - Location: J4N1N
- Cost: $36 per month
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Bonjour a tous !
Un peu d’historique, premierement jusqu’à hier cela fessait 10ans que j’etais chez Videotron comment client et j’avais une vitesse de 10Mb et Tel avec afficher et ce pour 60$+tx.
Pas de TV car je prendre celui qui est broadcaster (TVA, Radio-Canada, Tele-QC, CBC.. et 2 autres) Cela me suffit et cela me coute un gros 0$ !
La raison de mon debranchement de Videotron n’etait pas du service mais sur le prix… le prix surtout celui de la ligne telephonique que je trouve trop dispendieux.
Bien que ElectronicBox n’est pas le moins dispendieux j’ai choisie ce fournisseur et je ne regrette pas mon choix !
Pourquoi
- Car leur service n’egale aucun autre fournisseur… Car j’aime bien avoir du support en ligne vs certain competition c’est seulement par email !
- Service en Français… par des Quebecois… facile à comprendre…
- Proximite, il sont à 15min de chez moi.
Pour ma ligne de telephone, j’ai fait transferer « porter » ma ligne chez VOIP.ms et cela a prix 7 jours et tout a tres bien ete !
Apres ca le tour du modem avec ElectronicBox.
J’ai fait l’achat de mon modem et avec tous les frais d’installons, l’achat du modem câble et les frais pour faire « porter » ma ligne, j’ai calcule que je vais revenir dans mon argent en 8 mois (ROI)
Bien que si j’aurais pris un service a 20 ou 60Mb le ROI aurais ete plus court.
Le plus complique a ete la ligne telephonique.. J’ai pas de background en telephonie mais bon je m’en suis bien tirer car maintenant je paie a la seconde et en plus j’ai une deuxieme ligne Google Voice gratuitement!
J
(review was emailed from domain virtualconsulting.ca)
lodged 239 days ago
Comments:
| Review by Altheran5 - Location: Montreal,QC
- Cost: $130 per month (12 month contract)
- Install: about 3 days
Good "TGV60-Forfait Mega - 2 TMO : 130$"
Overall "well, i have a cheat card XD"
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Service is good, super stable. to my defence, I diagnose Videotron connections everyday ...
member for 2.4 years, 67 visits, last login: 17 days ago
lodged 262 days ago
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| Review by mfrimu - Location: Montreal,QC
- Cost: $79 per month (month by month)
- Install: about 5 days
Good "Occasionally Fast"
Bad "Unreliable, Videotron can't service at all"
Overall "Not recomended"
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Hello,
Videotron tried to get my 30Mbit service working, and after 5 visits by tech they gave up and just 'boosted the signal'. This approach is typical of quebec (patch, don't fix).
As there is a bad connection, this works well on dry days and does not work well on rainy days.
But it seems videotron is unable to rectify this issue, any complaint starts an avalanche of 5 service calls that always have an excuse (we forgot the ladder) to leave the problem unfixed.
I find this disturbing and dishonest.
member for 6.7 years, 40 visits, last login: 269 days ago
updated 269 days ago
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