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Since March 2007, I have terminated my subscription with Videotron. The service was great, the Internet access was great but they keep increasing their monthly fee every year. This time around I said enough. Why would I pay 57$/month if I can get a 20$/month service on DSL? Ok, throughput could be an answer. In the end, I was getting a throughput of 6.5Mbps/700Kbps with them which was great. With the DSL provider I now use, I only get 2.5Mbps/700Kbps (that's because I live in the country). The truth is I wanted to try something else. With 37$/month saving, I think it is worth it. In a year from now, nothing prevent me from switching back if I'm not happy. You may read my review on the other ISP I am using. Meanwhile, I have chosen to keep my original Videotron review after updating the monthly fee. ========== ORIGINAL REVIEW ========== Over the past 9 months, Videotron has provided me with excellent throughput. The upload speed even got upgraded from 180Kbps to 350Kbps with no extra charge. I am living in the country, using a Linksys router and am very pleased with my Internet access. Videotron currently provides me high speed Internet (3100kbps downstream and 350Kbps upstream) through dynamic IP cable modem. I had a few glitches with their customer support which got finally resolved at the beginning of Summer 2003. Their technical support seems to have improved since the begging of the Summer as I tried contacting them miscellaneous information which they provided me with. They no longer hang up if I mention I am using a router which is a good thing. The only real technical issues I got with them is with their email servers. In some occasions, the email arrival or departure could be delayed up to 24h or worst sometimes simply losing them. Thankfully, this did not happened too regularly so I guess I can live with it. Bottom line, the actual internet solution is great, the technical support is in improvement stage, the customer service (for billing for example) is nice. My statement is if you are knowledgable about networking (thus don't need too much technical support) and you are willing to follow closely your Internet bills, then Videotron provides a very good solution. member for 21.2 years, 2102 visits, last login: 12.3 years ago updated 16 years ago
videotron voip works well too member for 17 years, 85 visits, last login: 11.5 years ago lodged 16.1 years ago
Top end service is far faster than DSL option; technical support is good, and they even support Macs! member for 17.1 years, 36 visits, last login: 16.1 years ago lodged 16.3 years ago
Nothing more to say. member for 16.3 years, 161 visits, last login: 12.5 years ago lodged 16.3 years ago
Mes parents ont toujours eu Videotron depuis que je peux le savoir, on à été les premiers à recevoir "VideoWay" dans le temps et nous avons toujours été satisfait de l'internet/TV. J'ai déménagé récemment dans mon propre appartement et j'ai décidé de prendre Vidéotron pour les 3 services (Internet/VOIP/DTV). La personne qui est venue installé m'as indiqué clairement que pour ma deuxième tv il y aurait des frais de 30$ J'ai bien aimé qu'il me le dise. De plus, l'installation est parfaite. le tech à fait paser les fils sur les bords de mur puisque la maison est centenaire. 2 Trous ont été fait et il savait comment tout installer. Lorsqu'il est revenu pour installer la VOIP quelques semaines plus tard, ce fut la même qualité d'installation. Pour Internet, les vitesses sont constantes, je fait du 5-6Mbps en tout temps. Il est sur que certains moment plus encombrés (vendredi soir par exemple) peut montrer certaines lenteurs. Overall, je suis très satisfait du service que Vidéotron offre. member for 16.6 years, 127 visits, last login: 14.4 years ago updated 16.6 years ago
I had Sympatico before.. hmm is it what we called internet ?! Since i have videotron (few year), all is working perfectly, never have any issue with tech support.. now, have TV and Phone with them and no bad word to say.. only good thing! For sure, the price for the Internet is a little high, but, its ok. I had some problem recently.. I can say that Tech support and the tech who came to my home are #1!! For sure, we have some bad experience sometime, but that case was good! -- Feb 16 2006: With videotron for almost 10 month on the Extreme (was 6.5mb/900kbps, now 10mbits/900kbps).. No bad word nothing to say about them. Even have the Phone with them.. Everythig is running perfectly and smoothly. Thumbs UP -- Nov 5 2006: I had some problem recently.. I can say that Tech support and the tech who came to my home are #1!! For sure, we have some bad experience sometime, but that case was good! -- August 17 2007: Received the letter about the change on the Ratio for the Extreme to 100gb per month.. Had to change to business to keep that unlimited because i don't want to have to check everyday what i'm doing! member for 20.4 years, 10012 visits, last login: a few hours ago updated 16.6 years ago
I wasn't really happy with Sympatico's cost (44.95/mo) and technical support for their High-Speed service, so I called Videotron and after a long wait (14 days), since I called around Jul 1st, I got the visit from their technician. He went straight to the point, got my connection set up (although wouldn't touch my router) and left. I was pleasantly surprised to see that my connection speed was higher than with Sympatico. Downloading large attachments from gmail now goes @ 600-700 kbytes/sec. BTW last week I noticed a slow down on what I thought it was their line and decided to call them. The technician I spoke to was very knowledgeable and after a few tests and no more than 5 minutes on the phone, he was able to verify that everything was ok on their side (while giving me credible and detailed information about the tests that he run from there) and the issue had to be between the modem and my PC. I did then a few tests on my own and found that my Netgear wireless router was the cause. From past experience this wouldn't have been as easy and quick to diagnose with Sympatico. Great support! member for 16.6 years, 7 visits, last login: 16.6 years ago updated 16.6 years ago
Started with "intermediate" than switched to "high speed" than to "extreme high speed". Finally, I have the perfect internet connection for home ! At least we are 3 to split the bill hehe Bad points : It's expansive to make any change to your account/plan. Also you have to sign for the contract if you want to get it cheaper :\ member for 16.7 years, 2 visits, last login: 16.7 years ago lodged 16.7 years ago
After major frustration with Bell billing made the swtich to videotron, and am happy i did. Gaming, surfing is really quick. DOwntown montreal i get sub 50ms pings on many gaming servers. member for 20.2 years, 20 visits, last login: 16.1 years ago lodged 16.7 years ago
Je suis satisfaite, mais trouve qu'il charge trop de frais de changement de services... member for 16.9 years, 41 visits, last login: 15.9 years ago lodged 16.8 years ago |