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Videotron page on DSLReports
Six Month Rating

Reviews:
bullet 253 reviews (102 good) (75 bad)
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Review by carlom See Profile

  • Location: Laval,QC
  • Cost: $59 per month
Good "Stable UL and DL speeds"
Bad "Cost"
Overall "Expensive but service is reliable and consistent"
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Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
The upload and download speeds meet or exceed the target every time. I have never seen a slowdown, even on evenings or weekends. Customer service is excellent. The main issue is the painfully high price. For Cable 15/10 service, I could live with the cost, if the bandwidth allocation as more realistic. With 5 people in the house, the 75 GB is never enough. To the monthly charge of $50.95 (+ tax), you need to add the cost of usage blocks ($12.50 for each 60GB block). With kids watching Netflix in different rooms, Youtube videos, Skype etc, the bandwidth gets used up quite fast.

member for 1.2 years, 7 visits, last login: 1.1 years ago
lodged 1.1 years ago

Comments:

Review by Darnozz See Profile

  • Location: Saint-Jerome,QC
  • Cost: $95 per month
Good "Connection stable et rapide."
Bad "Trop cher comme service. Service à la clientèle dépendant de l'agent."
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Ça fait au-dessus de 10 ans que je suis avec Vidéotron et le service a toujours été extrêmement stable. Le nombre de fois que j'ai eu un problème technique peut ce compter sur une seule main. J'ai présentement le service tgv 60 et j'ai eu pendant quelque mois le cellulaire. J'ai du annuler le service mobile parce qu'il y avait un trou au niveau du réseau à ma résidence et le soutien technique ne pouvait rien y faire avant 2014. Donc j'ai seulement l'internet mais ça reste cher donc je suis en train de vérifier avec quel autre fournisseurs je pourrais aller.

Pour le service à la clientèle, ça dépend grandement de qui est à l'autre bout du fil. Si c'est un Québécois, les chances d'avoir un bon service est plus grandes. Si c'est un agent d'un autre pays, le service a de grande chances de diminuer.

member for 2.4 years, 299 visits, last login: 11 days ago
lodged 1.2 years ago

Comments:

Review by tristanles See Profile

  • Location: canada
  • Cost: $75 per month
  • Install: about 10 days
Good "Good speed and excellent service"
Bad "Connection stability issues during the week-end, very expensive"
Overall "Expensive"
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(ratings match consensus)

My Other Reviews

·ELECTRONICBOX
First I used a 20Mb/s connection with 90GB per month. I needed more data and went for the 30Mb/s with 150GB per month. Still not enough so I called the customer service. They offered me the 60Mb/s with 250GB for the same price as my 30Mb/s. So, good experience with the customer service.
The tech guys who made the installation were very helpful too.

However, I had some problems during the week-end (very slow connection with loss of signal sometimes). And for 75$/month, I expect more than an average connection.
Other ISPs offer more data (with less bandwidth, but do you really need 60Mb/s ?) for much less cost.

member for 1.3 years, 4 visits, last login: 1.2 years ago
updated 1.3 years ago

Comments:

Review by vitesse See Profile

  • Location: Saint-Jean-Sur-Richelieu,QC
  • Cost: $89 per month
  • Install: about 1 days
Good "Great speed, stable signal"
Bad "Really really bad billing departement."
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Value for money:
(ratings match consensus)

I use Videotron Cell Phone since the start of the year.

I had problem with the billing departement. You have to go to the self service web site everytime you make a change just to be sure they get it right.

I had heavy problem with my first phone Nexus One (screen digitizer), after 4 exchange and 1 month of negociation I got a Nexus S free if charge. So far I love the Nexus S.

Internet service is fast and work well for streaming radio station (with my google nexus S) My speed average is 3.5mbps for download and 2.2mbps for upload

I'm pleased with the quality of their signal so far. It work on 95% of place I go Their not better than the Cartel (ROBELUS) for my village covering, but everywhere else is excellent.

Still with them for the cellular. One of the phone hs the new unlimited text/talk with 6gb, I called for the 3gb plan at 49.95, but for an unknow reason it was not possible to give this plan to me (probably because I have no other service with them). But instead he gave me the other plan for the same price. Can't complain the other phone is now only used for talk so we took the basic 25$ plan. The main phone is now a Google Nexus 4 bought in the google play store.


member for 12.2 years, 2131 visits, last login: a few hours ago
updated 1.3 years ago

Comments:

Review by darknestgirl See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
Good "bon service sans interruption"
Bad "trop chère"

My Other Reviews

·Acanac
Je n'est jamais eu de problème avec eux jusqu'à ce que je découvre ma facture de ce mois-ci. J'ai cancellée internet et téléphone le 20 juin dernier et o surprise, ils me faturent les 2 services jusqu'au 22 juillet.

Pas fort, je ne vois pas pourquoi je paierai pour 2 service que je n'utilise plus et surtout que je n'est plus les modems, je suis aller les porter le lendemain de la cancellation..

EDIT: 15 juin problème régler, il sera créditer le mois prochain
EDIT: 7 juillet, le crédit a été appliquer comme prévu

member for 6.5 years, 527 visits, last login: 2 days ago
updated 1.6 years ago

Comments:

Review by morbidasperg See Profile

  • Location: Quebec,QC
  • Cost: $175 per month (12 month contract)
  • Install: about 5 days
Good "Speed is as advertised most of the times, service is better than Bell"
Bad "Overpriced packages (WWW + Cable + phone) when compared to any other country"
Overall "Sadly, the only choice in Quebec City or Montreal if you want to combine many services and get some customer support."
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I used to be with Bell (I stopped receiving 0$ bills 3 years after I switched) and, while the DSL speed was acceptable, tv was then too expensive with them and VOIP phone was just plain horrible and customer support was plain dumb at best.

After considering many options (most of which implied dealing with different providers for most if not all services) we decided to combine with Videotron.

So far the CS is not that bad and the Internet is always connected (there were several dropouts on Bell). The cable offering is outrageously expensive though and the phone service is to a bare minimum.

*** Updated connection reliability from 5 to 4 Since a new "unlimited" plan is available the network seems to choke at times. Netflix should never lag on a 20Mbps connection.

member for 5.8 years, 4 visits, last login: 1.8 years ago
updated 1.8 years ago

Comments:

Review by slicedtoad See Profile

  • Location: undisclosed location
  • Cost: $67 per month
Good "Best provider in Quebec by far. Price, speed, support, etc."
Bad "Compared to US, it's slow and expensive"
Overall "Best of the major players in Quebec"
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(ratings above consensus)

The above says it all.

member for 1.8 years, 1 visits, last login: 1.8 years ago
lodged 1.8 years ago

Comments:






Review by raphzugen See Profile

  • Location: Quebec,QC
  • Cost: $180 per month
Good "Un service à la clientèle hors-pair, des gens courtois bien de chez nous"
Bad "Un des pires rapport Qualité/Prix que j'ai jamais vu de toute ma vie"
Overall "Sortez le chéquier !"
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(ratings match consensus)

My Other Reviews

·Bell Sympatico
Vidéotron, c'est selon moi un très bon service. Des gens très courtois d'abord et avant tout. L'installation est très bien effectuée. La télévision fonctionne bien avec les terminaux Samsung mais les Cisco sont remplis de problèmes. La téléphonie est très bonne et l'internet lui aussi, sauf pour les vitesses en Upload et les capacités qui, selon moi, ne respectent pas les réels besoins des Québecois. Les prix sont très très élevés pour les services que nous avons. D'autres options comme la Fibre Optique sont à envisager pour la ville de Québec...

member for 2.9 years, 5 visits, last login: 1.8 years ago
lodged 1.8 years ago

Comments:

Review by hlabelle See Profile

  • Location: Saint-Jerome,QC
  • Cost: $55 per month
Good "Good phone and chat service, no waiting lines. Constant speed. Very reliable."
Bad "Cost more. Transfer limits too low."
Overall "Overall satisfied."
Pre Sales information:
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Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
Yes they cost more than some other small ISP. Other providers use their cable network so...
Service is excellent unless your call is dispatched in another country: there is a big difference when it happens.

I wanted to try another ISP that offered me more bandwith for less, but Videotron always offered me rebates when I wanted to leave them!

I'm on TGV 30, 30mb download, 10 upload. Total transfer 150G a month.

member for 1.9 years, 2 visits, last login: 1.9 years ago
lodged 1.9 years ago

Comments:

Review by (hidden by request)

  • Location: J4N1N
  • Cost: $36 per month
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(ratings above consensus)

Bonjour a tous !

Un peu d’historique, premierement jusqu’à hier cela fessait 10ans que j’etais chez Videotron comment client et j’avais une vitesse de 10Mb et Tel avec afficher et ce pour 60$+tx.
Pas de TV car je prendre celui qui est broadcaster (TVA, Radio-Canada, Tele-QC, CBC.. et 2 autres) Cela me suffit et cela me coute un gros 0$ !

La raison de mon debranchement de Videotron n’etait pas du service mais sur le prix… le prix surtout celui de la ligne telephonique que je trouve trop dispendieux.
Bien que ElectronicBox n’est pas le moins dispendieux j’ai choisie ce fournisseur et je ne regrette pas mon choix !
Pourquoi

- Car leur service n’egale aucun autre fournisseur… Car j’aime bien avoir du support en ligne vs certain competition c’est seulement par email !
- Service en Français… par des Quebecois… facile à comprendre…
- Proximite, il sont à 15min de chez moi.

Pour ma ligne de telephone, j’ai fait transferer « porter » ma ligne chez VOIP.ms et cela a prix 7 jours et tout a tres bien ete !

Apres ca le tour du modem avec ElectronicBox.

J’ai fait l’achat de mon modem et avec tous les frais d’installons, l’achat du modem câble et les frais pour faire « porter » ma ligne, j’ai calcule que je vais revenir dans mon argent en 8 mois (ROI)
Bien que si j’aurais pris un service a 20 ou 60Mb le ROI aurais ete plus court.

Le plus complique a ete la ligne telephonique.. J’ai pas de background en telephonie mais bon je m’en suis bien tirer car maintenant je paie a la seconde et en plus j’ai une deuxieme ligne Google Voice gratuitement!

J

(review was emailed from domain virtualconsulting.ca)
lodged 2 years ago

Comments:
GuiGQc

join:2012-02-22
Gatineau, QC

Service

Il ne te reste donc plus aucun service chez Vidéotron?
Télé: Antenne
Internet: Electronic Box
Téléphone: voip.ms (plus peut-être cellulaire)

speed8888

@electronicbox.net

Re: Service

C'est exact rien chez Videotron.
TV:Antenne.
Cellulaire: je suis avec Bell avec un vieux compte Corpo de plus de 8 ans, donc j'ai pas switcher car je trouve rien qui est mieux que mon forfait de 8ans
Je vois aucune difference avec EBox.

PS:Si tu as des comptes @Videotron.ca tu va les perdres.. a moins que tu connaisses un personne qui accepeterais de tranferer ton compte(s) sous sont compte de videotron... Jai du faire ca pour conserver mes vieux compte email.

Si tu veux je peux t'aider a te debrancher...

@+
GuiGQc

join:2012-02-22
Gatineau, QC

Re: Service

Je n'ai pas de tel résidentiel, mais si j'en avais de besoin, ça serait avec FPL ou voip.ms

Il me reste juste la télé. L'antenne n'offre malheureusement pas assez de poste.
Je suis rendu avec eBox pour l'Internet, alors j'attend des nouvelles d'un service IPTV eBox, ou bien IPTV qui ne requiert pas l'Internet avec eux.