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Videotron page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 253 reviews (102 good) (75 bad)
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Review by mfrimu See Profile

  • Location: Montreal,QC
  • Cost: $79 per month (month by month)
  • Install: about 5 days
Good "Occasionally Fast"
Bad "Unreliable, Videotron can't service at all"
Overall "Not recomended"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Hello,

Videotron tried to get my 30Mbit service working, and after 5 visits by tech they gave up and just 'boosted the signal'. This approach is typical of quebec (patch, don't fix).

As there is a bad connection, this works well on dry days and does not work well on rainy days.

But it seems videotron is unable to rectify this issue, any complaint starts an avalanche of 5 service calls that always have an excuse (we forgot the ladder) to leave the problem unfixed.

I find this disturbing and dishonest.

member for 8.1 years, 40 visits, last login: 17 days ago
updated 2.1 years ago

Comments:

Review by joey45454 See Profile

  • Location: Quebec
  • Cost: $150 per month (12 month contract)
  • Install: about 1 days
Good "Reliable service online; Cable tv support recently dodgy. Awesome installation guys/ ladies."
Bad "No bad issues currently. Videotron landline in power failure an issue; re-supposed power back-up"
Overall "Videotron is PRETTY MUCH VERY solid service for me.... mostly so far......"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

UPDATE, December 2012

Not applicable to Broadband itself I assume, but -
VIDEOTRON - NO , DON'T DO THIS !

All has been great Videotron since my last review here a couple of years back.

The following really applies mostly to tv cable support - since I have not had the below issue happen with internet cable support to be honest.....

A service tech recently came by to help install a new cable box.... we got to chatting about Bell and their shoddy services. When I commented about my past Bell 'India' tech support woes years ago, the tech told me Videotron now uses the same system; this was a surprise to me since I always had known communicating with only 'local' videotron tech support over the phone in the rare occasions I used them the past few years.

But in the past days I made follow-up calls to Videotron cable-tv tech support [ 1st tier I assume ] and found myself chatting with 'Videotron-India'. A couple of the tech support were helpful - and a couple were horrible reminders of Bell's floundering outsourced India-support I'd dealt with many years earlier.
--- One conversation was like a Pink Panther movie scene between Clouseau and Dreyfuss - 'minkey' - 'monkey' -> "you mean monkey"' - "yes that's what I said; 'minkey'" .
With me trying to find the tech-advice for 'video-soos' button on the remote; I finally figured he meant 'video source'> and he said , 'yes- video soos'.....
That was one comical aspect, but it was frustrating trying to communicate.
When I asked for supervisor assistance in the end, the line disconnected!

SO VIDEOTRON, I appeal to you to ditch this Videotron-India outsourcing clone of Bell-India. Some of them may be good helpers, but Videotron will be remembered and criticized for the definite increase in complaints you will get about the bad helpers.

Go back to ALL-local, Canadian support; Don't be cheap and shoot yourselves in the foot. YOU WILL LOSE BUSINESS AND CUSTOMERS.

============================================

UPDATE, December 23, 2010

Ok, Videotron Phone service has been more reliable since my last update.
I assume Videotron is attempting to make huge maintenance/ technical backup strides so that the last fiasco I mentioned in my prior review does not repeat itself.
I still must repeat - until Videotron is solidly reliable in residential phone connection, I suggest people who use videotron for home phone service, should use another company for mobile phone service as a backup in an emergency.

This time though my update is one of thumbs up for videotron; just after my last review, Videotron informed me of a substantial drop in package subscription fees;

THE AMOUNT WAS A WHOPPING 20% REDUCTION!!!!
Also- my already fast/ reliable Videotron cable speed was even faster and solid.

So- I give Videotron one and a half thumbs up for their services this year- overall.
I have adjusted my Videotron ratings higher compared to the drop I made the last time.
THE CURRENT VIDEOTRON SUBSCRIPTION FEES [ a trio package ] I FIND VERY GOOD TO LIVE WITH..... VERY GOOD VALUE FOR THE SERVICE.
Keep the standards high Videotron!

========================================

UPDATE, August 26, 2010

ALERT
- IN MY OPINION DO NOT GET VIDEOTRON PHONE SERVICE WITH your Internet through Videotron.
Here's why;
Generally I've been happy with Videotron Internet and customer service since my last review last October. But there are now cracks in my former high regard of Videotron
.
1] They are a monopoly and bullying/ imposing higher rates frequently on customers while raking in HUGE profits and not offering anything decent regarding noticeable improvements in services.

2] Their home phone service is unreliable. In the past year, my home phone service -in a major Quebec city- has disconnected 3 times- once was due to unannounced 'service upgrading'?, once was due to 1-day advanced/announced 'service upgrading'? [ both these occasions, phone and internet service was down for several hours] and finally yesterday VIDEOTRON PHONE and INTERNET service was down for ;

9 HOURS !!!!!
NOT 9 HOURS OVERNIGHT- BUT FROM 2:30 PM TO MIDNIGHT

Even Bell which you know from my reviews I detested, had never surpassed such an obscenity of disrupted urban internet services! AND AT LEAST I NEVER HAD PHONE DISRUPTIONS NOR SHUTDOWNS WITH BELL- NEVER!!!

Thus my warning above- DO NOT GET VIDEOTRON PHONE SERVICES- BECAUSE COMPARED TO BELL IT IS UNRELIABLE.
Luckily, yesterday I had mobile phone services with ANOTHER COMPANY- and I was able to contact Videotron to find out what was going on, and to make very important personal phone calls. IMAGINE the disaster I / others would have if their only phone service was through Videotron! Even 9-11 would have been impossible.
SO- DO NOT GET VIDEOTRON PHONE SERVICES.

I hope other Videotron phone customers who went through the same horror yesterday and in the past year will leave en-masse OR AT LEAST COMPLAIN TO VIDEPTRON AND CRTC---- I might even to back to Bell for home phone service. And if I find a cheaper but quality and MORE RELIABLE internet service -ISP alternative, I will switch.

PS. I made my complaint formally about yesterday's fiasco to here;
»www.crtc.gc.ca/eng/home-accueil. ··· ueil.htm
»www.ccts-cprst.ca/en
at crtc complaints

I wonder what I 'll say in a future review;
Videotron better take note of this. Their highest level of owners should make apologies for yesterday's humiliation> not paid customer relations middle management.

I adjusted my Videotron review rating considerably lower for connection reliability, services, and fees- as related to the high rates they charge customers promising 'best services possible'!

----- UPDATE DECEMBER 2012------
THE ABOVE NIGHTMARE SCENARIO HAS NOT HAPPENED AGAIN SINCE THE ABOVE DATE.
================================================

UPDATE, October 5, 2009

OK- probably my last update you'll see from me.
But the ironic twist to the end of this tale is something you'll find hilarious.

A few months ago I decided to opt for the total videotron package by using their phone service too along with cable tv, internet -[and I'm now trying out theur pricey extreme plus service which they said I can downgrade anytime freely during my contract period] Naturally, having used Bell for so long for my phone service, I was hesitant as a creature of habit to rid this final connection with them. However, the friendly videotron rep. on the phone [ who talked like he knew his product and didn't sound like he was reading off a card ] went through in detail and lengthily how much I'd save by using their comparative phone services; it was a good amount less! So I went for it. The process on the phone was terrific and LOCAL -> no Bell India reps talking me through it. They told me how they'd take care of the switchover at their end before the phoneline 'fixer' showed up. He came on time and was all work and double checked his job before leaving. I was then a videotron phone subscriber. NO MORE BELL! I thought..... haha- the story continues.

A week later I get phoned by a Bell representative -a nice local lady who asks me to switch back to Bell- because.........
BELL WILL MATCH THE COST OF VIDEOTRON !
In other words, it was fine that I was being overcharged by Bell all the while until the competition moves in with a reasonable rate. Seeing as she was nice, I nicely told the rep she should go back to her Bell hierarchy with the reply that they should put the horse before the cart and give people fair rates from the start and not offer them AFTER they leave.

So that was the end of Bell............. nope.

A week later I get a nice 'card' from Bell asking if their cherished former customer won't reconsider coming back to Bell. That went into the paper recycle box very quickly.
So that was the end of Bell's farcical history....... finally-----> nope.

A week later I get my final bill from Bell. It noted my final bill amount was a 'credit' -not a 'credit due' -very cunning.
That's nice , I thought. But how was I to get that credit---> Bell never made ANY mention of that process and apparently they were content to keep it. I called Bell and they told me they would send me the credited amount by check.....
Thanks Bell - I had to find that out myself! So now for the grand finale...........

Bell said the check would LIKELY get to me 6 weeks later!!! I just thought 'typical'.
So after all this nonsense I've laid out in my updated reviews regarding Bell services as a comparison to videotron, guess what happens with my absolute final episode with Bell !

I RECEIVED THE CHECK FROM BELL NOT EVEN TWO WEEKS LATER. THEY PLEASANTLY SURPRISED ME IN THE VERY VERY END...LOL
Life is peculiarly funny sometimes.

ps. Videotron phone service is running smoothly - I took the leap and am glad.
I don't know if you'll see anymore updates from me since all is going very well with my Videotron services - and now definitely no more Bell ever- their check is deposited
-end of story.
THE END as in 'All's well that ends well'.

---------------------------------------------------------------------------------- -

UPDATE, January 20, 2009

I'm back.
Still rocking along with Videotron.
Connection Stability is my highest kudos in my current update - I think to date, maybe 3 interruptions in total-including 2 very short ones.
Thankfully, the nightmares of constant connection disruptions as a past Bell sympatico 'sucker' are far-off fading memories. Its funny seeing bells promos to try and lure me back. I'm getting fed up with their high bloated-services phone bills too.

One commenter below- AdisoR has an issue about my last update giving high marks to Videotron's service. He somehow equates caps on bandwidth as the sole standard for bad service or not giving a perfect service rating.
Sorry AdisoR chum, but not all of us use huge amounts of bandwidth. I made reference to the point about caps, on behalf of those who DO use alot of bandwidth and that they should get a better deal.
Otherwise, for me, the service is perfect -EXCEPT. I will deduct one point in the rating, because I think the download transfer speeds should be improved much better; even though just recently I admit, I made a very, very fast download of a big demo game.

One recent thing I noticed which Videotron SHOULD clear up is their mailed invoice/bills. They do not properly specify the actual internet package customers use. Videotron has several of them and do list them specifically on their website, but on the bill, the packages are more generally termed -its therefore not initially clear what actual subset internet package the customer has until they go the website and see from their bill calculations which one they are using.
I also hope Videotron tells their customer service to make sure they know about these subset packages and explain them specifically to customers. Right now they mention 2 packages, but there are subsets of them; I know this because in enquiring about a package with a phone rep, I rechecked their info at the videotron site to discover the package listings was a bit more complex.

Another joke about Bell; over the holidays an elder friend of mine asked me about bell dial-up since they were in a remote location and could get nothing else at that time for internet services. She knew little about connecting for the first time. I advised her to tell the Bell reps she was to contact that she knew nothing about setting it up and to get the full information on the setup procedure. Bell subsequently told her she didn't need installation cds to set up the dialup connection. They said they only needed to give her phone instructions regarding id/log-in entries into the computer. Too bad the Bell reps didn't listen to the part about their new customer 'not knowing anything about setting up the internet'..... Did they tell my friend to FIRST make sure an actual phone line was connected to the computer. It's obvious of course to the non-elder generation a phone line is needed, but come on Bell- if someone needs /asks for a complete step by step, give it to them at a full slow pace- just like a manual would do so!

---------------------------------------------------------------------------------- ------------------------------

UPDATE; February 17, 2008

Me again... Someone -adi- replied to an earlier post of mine asking me why I rated videotron so high if I had an issue with the limit. Answer - my comment about caps on bandwidth was in suggesting videotron lower their prices accordingly with that switch in policy-which they did. I never complained about limits. I'm on the internet ALOT I download a fair bit - I'm very happy with my service. Responders need to read comments carefully before replying with altered feedback.

Anyway, back to the present.....
Since 6 months ago -me, personally -I've been in internet heaven with videotron internet services -the $100 I pay for cable and internet is more than fine with me.... my adsl headaches with Bell / tech support are like a fading bad memory now. The internet hums along with NO problems / no interruptions [oh maybe one 1 hour one several months ago ]. I can upload/download without fretting if my internet will break down like with Bell, I can play games without being disconnected, d/l are faster [and of course instant cnnection] - for a few dollars more per week than Bell, having videotron cable is more than worth it in my experience.
Furthermore the very few times I called videotron tech support for enquiries/assistance with my cable tv I got very polite service.... I'm not sure what's going on in the other reviews where they have a string of bad experiences -if its bad luck with bad support or maybe something else is the issue in those communications....
I'm still smiling whenever I remember the chirpy Mr.NiceGuy videotron tech who set up my internet modem in a flash and was eager to be on time for his next appointment.
If videotron management likes my tips again, I think they should aim to train their staff 100% more along these lines of positive attitude if others here are having bad times with rude support. Rude support should be always fired right away - resolving issues skillfully with the public should not be a neglected job obligation.

So I still have 2 thumbs up for videotron, and for me I'm getting value for my dollar. I can't compare to similar services outside of Quebec, but I'm here and I'm very happy with an affordable RELIABLE service, and I know there are nightmare competitors that nearly everyone hates.

ps videotron strategists-. that 20GB cap should be dumped; you're losing money in lost business..... at least double it... you'll gain customers, revenue..... be a pleasure to ALL customers-don't look stingy.

---------------------------------------------------------------------------------- --------------------------------------------

UPDATE; August 28th, 2007

I know you read these reviews videotron. I strongly suggest your head office big shots have a big meeting and work immediately on at least reducing the fee for the new 'maximum' extreme plan. Unlike the astute reviewers here, most of your customers likely will overlook that '30 day' notice/letter of policy change you send out, and you may end up having alot of very surprised and angry customers contacting you for an explaination-of course.

At most you could/should charge $53.95. The new 'limit' plan is your achilles heel. The string of very positive reviews you have been getting is now sagging solely because of this issue. Please don't act like bell sympathetico; listen to your customers and deliver the fullest satisfaction you promised. We're all watching you now......
---------------------------------------------------------------------------------- -----------------------------

UPDATE; August 21st, 2007

So today was the first hiccup in weeks since joining videotron; Internet going off for several very short spells - I start worrying as my Bell sympatheticOh nightmares flashback.
I call videotron's general number ; Automated message informing me right away of technical work going on in my area and what time it should end- Very impressive I'm thinking. But I want to see if I can get more info- I phone technical support-I'm speaking to a real live/local person in minutes- I tell him what the issue is and in half a minute he lets me know what work videotron is doing in my area and the street -and the precise time it will be complete! Anyway it seems those disruptions are very minor in the meantime -if there are anymore today-looks like not.
If Bell sympatheticOh had resolved an enquiry so easily and quickly I would've fainted.
Well done videotron you passed another test.

I hope you do something about your 'unlimited rates/policy'. You need to act fast to rectify that before you have alot of customers deserting you-as you can see in the latest reviews here. I'd hate to see you floundering around looking to get lost customers like Bell sympatheticOh.

**************************************************************************

Original FEEDBACK ENTRY - August 1st, 2007
=======================
So, 3 weeks ago after procastinating on leaving Bell Sympatioc/ aka SYMPATHETICO, with their continuously -predictably(sadly)- patchy service since the last time I wrote [SEE MY SYMPATICO REVIEW], Bell helped me make a final decision. What happened was a breakdown of sympatico for 3-4 hours CITY-wide-!!! I was on the phone to videotron for a switch to cable very shortly after. On the phone with a rep. from Bell India, to inquire about cancellation procedures, I was asked why I wished to cancel sympatico. Even after I mentioned there was a city-wide breakdown of services,. I was asked a couple of times if I wished to contact tech support!?

The next week when I phoned to cancel sympatico the rep had a bizarre logic by trying to console me in the fact that ''it wasn't just me that had services disrupted-it was the whole city'..... I'm not sure how he figured that would make me decide to stay with sympatico?

Anyway, for a few bucks more, AND researching the excellent Videotron reviews at this site I switched to videotron unlimited cable services. Except for a couple of minor hiccups with the initial videotron rep who was obviously new, the praises I read about videotron were utterly true in my case. The videotron tech came on time to install my system and I was shocked when he came through my door with a beaming smile. He worked blazingly fast and in the meantime we had a great conversation. He was done in 20 minutes and after a pleasant goodbye he flew off eager to get to his next appointment. Now that is service. Take note Bell!

Even though the videotron guy said many Bell users are switching to videotron for the better pricing options, I HAD to switch because I needed a reliable service for uploading. With sympatico, it got to the point where I fretted everyday waiting for the inevitable sequence of service breakdowns that would send me into hysterics.
Now with my cable services, its like breathing fresh air; although d/l and u/l speeds are generally reasonably better than sympatico dsl [when it worked], there's no substitute for feeling assured everyday now that it'd only be a fluke if services were disrupted while online.

I made my switch and I'm pleased. If you're fed up with sympatico too, I urge you to switch so that Bell realises they need to deliver the goods instead of using their dopey beavers phoney advertising in claiming Bell internet is a paradise compared to the competition. Read reviews for yourself and compare.

Signed, A very happy guy compared to when I wrote my first review.

member for 7.7 years, 13 visits, last login: 2.2 years ago
updated 2.2 years ago

Comments:

Review by artictech See Profile

  • Location: Lachine,QC
  • Cost: $76 per month
Good "30MPS"
Bad " ISP will not upgrade their DPC2505 DOCSIS 2.0 cable modem,they will not activate my surfboard SB6141 DOCSIS 3.0 modem"
Overall "unflexiable"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Videotron implemented DOCSIS 3.0 in 2009 this new standard has channel bonding for up to 8 channels supports IPv6,enhanced security support, manage IP multicast.
I am paying for Ultimate Speed Internet 30 (speed test confirms it)but in real life a 14 mb driver file can take up to 4 minutes to download.
They will not activate my DOCSIS 3.0 modem because it's serial number is not in the data base (even if they scan the USP code from their modems) they must able to
manually input my customer serial number and MAC HP address so as old customer
I can't access the new enhanced security support or provisioning IPV6 (dual stack).
They also told me that on file my DPC2505 is a DOSIS 3 at this point I'm battling on.

member for 2.2 years, 0 visits, last login: 2.2 years ago
updated 2.2 years ago

Comments:

Gabi

@bell.ca

DPC2505

the DPC2505 is Docsis 3.0 compatible

Review by Mistral05 See Profile

  • Location: Longueuil,QC
  • Cost: $235 per month
Good "Good service"
Bad "Illico NG"
Overall "Bon service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

J'ai maintenant les 4 services avec Videotron et je suis très satisfait.

Coté Internet rien à redire si ce n'est qu'il augment le forfait à tous les ans mais augmente aussi le service (bande passante, vitesse) à l'occasion.

Coté télé j'ai loué le nouveau décodeur pour 5$ par mois (je crois) et J,en au eu un autre en location gratuite pour deux ans. J'ai la nouvelle version d'illico qui est buggé mais je n'ai jamais perdu d'enregistrement. Je trouve, par contre, qu'il mettent beaucoup de temps pour corriger les problèmes. J'ai l'impression que ça a été mis sur le marché trop rapidement

Coté mobile j'ai le forfait zone urbaine à l'infini tout inclus et j'en ai pour mon argent.

Pour la téléphonie il intègre des services évolués (filtrage des appels) petit à petit.

Toutes les fois que j'ai eu besoin du service à la clientèle ça c'est toujours bien passé et les problèmes résolues.

Plusieurs de mes connaissances ont leur services avec videotron et sont satisfaits.

member for 10 years, 4778 visits, last login: a few hours ago
updated 2.2 years ago

Comments:

Review by luckied See Profile

  • Location: Montreal,QC
  • Cost: $80 per month
  • Install: about 3 days
Good "Reliable network, incredibly quick to install, High speeds"
Bad "Gotta watch the caps, Tech support inadequacy"
Overall "Good quality service if you don't need tech support"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was previously with another ISP who provided phenomenal service except for the billing department. Thus, I tried to get a 2nd ISP installed but since it was a Bell line and my building had wiring issues (I live in an apartment on the 2nd floor) they could not give me service. Finally, frustrated and desperate for some service I called Videotron.

They listened to my story and offered me an initial installation date for the 5th of October. I informed them that this was too long of a delay and asked for something sooner. They quickly found me an installation date for Friday the 28th of September. I had called them on Tuesday the 25th.

Installation was a piece of cake since I already had the coax cable from my previous ISP. They hooked it up outside, installed the modem and let OSPF converge my routes and BAM.

The best thing about Videotron is the speed. I subscribed to TGV15 and average close to 20Mbpsds + 2Mbps us. By far the worst thing about Videotron is that they hide routes from you (see traceroute below) and are very secretive about the inside of "their" network.

If you don't need to deal with their technical support often and are comfortable trouleshooting your own issues such as packet loss, latency, jitter, etc then Videotron is definitely for you!

[luckied@opennms ~]$ traceroute 199.195.252.186
traceroute to 199.195.252.186 (199.195.252.186), 30 hops max, 40 byte packets
1 core1.technotic.local (172.30.20.1) 1.806 ms 2.260 ms 2.424 ms
2 cyrus.technotic.local (172.30.254.242) 1.524 ms 1.422 ms 1.360 ms
3 ar1-fa0-0.technotic.local (172.30.254.253) 3.731 ms 4.669 ms 4.620 ms
4 * * *
5 10.170.169.145 (10.170.169.145) 30.385 ms 29.524 ms 27.478 ms
6 216.113.122.17 (216.113.122.17) 17.019 ms 18.940 ms 20.073 ms
7 216.113.124.42 (216.113.124.42) 20.971 ms 22.054 ms 21.994 ms
8 216.113.122.90 (216.113.122.90) 13.637 ms 19.746 ms 19.677 ms
9 if-9-0-0.mcore3.mtt-montreal.as6453.net (64.86.31.50) 20.557 ms if-10-0-0.mcore3.mtt-montreal.as6453.net (64.86.31.54) 12.910 ms if-9-0-0.mcore3.mtt-montreal.as6453.net (64.86.31.50) 23.240 ms
10 if-10-3-0-0.tcore2.nyy-newyork.as6453.net (216.6.114.30) 25.166 ms 23.749 ms 23.704 ms
11 if-11-2.tcore1.nyy-newyork.as6453.net (216.6.99.2) 22.362 ms 19.040 ms 22.882 ms
12 vlan25.icore1.nto-newyork.as6453.net (216.6.90.62) 25.565 ms 26.699 ms 25.834 ms
13 nyk-b5-link.telia.net (213.248.100.177) 38.853 ms 41.684 ms 49.611 ms
14 nyk-bb1-link.telia.net (213.155.135.18) 77.537 ms 76.231 ms 75.048 ms
15 buf-b1-link.telia.net (80.91.246.36) 51.660 ms 49.979 ms 50.263 ms
16 giglinx-ic-155660-buf-b1.c.telia.net (213.248.96.42) 51.447 ms 52.015 ms 50.837 ms
17 * * *
18 199.195.255.112 (199.195.255.112) 52.790 ms 56.237 ms 57.116 ms

member for 4.6 years, 122 visits, last login: 1.5 years ago
lodged 2.3 years ago

Comments:

Review by cbvmichel0 See Profile

  • Location: Longueuil,QC
  • Cost: $55 per month
Good "Solid Internet connection."
Bad "Cost, Cap, Service ..."
Overall "I am out of there as fast as I can"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

For the last four years, I have been with videotron, initially HV and now TGV15, plus cable TV, landline and two cell phones. Internet wise it has been solid as a rock, only problem was when an oversized truck ripped the cable going across the street. I have a few problems though ... the ever present price increase ... the low data cap ... the out of the country call centre ... I do not have a problem with the language but every time I have to explain the technology they are suppose to support and tell them how to do their job. And do not get me started on setting an appointment to get the cable TV guy to fix something ... At well above 200.00 $ a month before taxes, I deserve a better level of service.

Enough ... one cell has moved, Internet is in the process of going to Electronic Box, landline has been replaced by voip.ms, cable TV has been seriously trimmed and replaced other sources ... I'll probably be off Videotron completely by this time next year ... can't wait.

member for 3.5 years, 553 visits, last login: a few hours ago
lodged 2.4 years ago

Comments:
joey45454

join:2007-05-30
Quebec

Agreed - Videotron cable tv tech support outsourcing = BAD

I was recently surprised to hear Videotron using India outsourcing tv cable tech support.
This will cost them bigtime in customer-losses I'm guessing.
Terrible new policy.

Review by pldube See Profile

  • Location: Quebec,QC
  • Cost: $86 per month (12 month contract)
  • Install: about 25 days
Good "TRÈS stable !"
Bad "limite de téléchargement ridicule !"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Bell Fibe
·TekSavvy Cable
Vidéotron on toujours été le plus stable des ISP au Québec, mais avec leurs limite ridicule de téléchargement il faut éviter !

member for 3.7 years, 479 visits, last login: 4 days ago
lodged 2.4 years ago

Comments:






Review by Mad Spec See Profile

  • Location: Saint-Jerome,QC
  • Business customer Business customer
  • Cost: $136 per month (36 month contract)
  • Install: about 10 days
Good "Good speeds, reilable connection, good custumer support."
Bad "$$$"
Overall "Would not change, speeds are just amazing."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The only down side about this package is the 500Gb limit. You can also buy 3 x 50Gb for 22$ each if you think you are going to bust the limit, or else it's 1.50$ for each Gb... ouch.

member for 10.9 years, 7 visits, last login: 2.4 years ago
lodged 2.4 years ago

Comments:






Review by JEDI See Profile

  • Location: Longueuil
  • Cost Contract price not specified.
Good "Reliable and great performance"
Bad "VERY low monthly download limit and high prices"
Overall "Good service but if you want to download or don't have extra money to waste, look for another provider"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was a customer for 15 years.

Service is very reliable. In those 15 years, I only had 2 periods with stability issues, it did require multiple visits from technicians but they eventually solved it. So only 2 problems in 15 years is quite good.

In those 15 years I never had any speed issue. Advertised speed is what I could get.

The not so good now. Monthly download limits are very low. It has always been an issue for me with Videotron but it seemed to get worse in the last years because needs increased a lot (bigger PC and Xbox demos, Netflix, Steam, youtube...) but Videotron, until recently, didn't increase enough (they didn't follow "inflation" I would say). Recently they did update the limit to 50 gig but it is still not enough, they had a lot more catchup to do. They don't want you to download too much, if you speak to them, they will try to sell you higher speed package even if you only want a higher limit and are satisfied with your current speed. The so called "block" do not have a lot of gb but a very high price (ridiculous).

The monthly price you pay is high. They will give excuses to increase the price every year (not the download limit though) even if you service stays the same. If you are an old customer, they won't care about you and it will be very hard to get a minimal rebate. It seems the longer you stay with them, the less they try to have competitive prices.

Customer service is OK (sometimes very good, other times really bad, it depends of the employee you speak to). Invoice is really hard to decrypt, they will often do a bunch of confusing adjustments that even their own staff cannot always explain (they do make errors when you change your service or have a rebate).

Keep a copy of your invoice. I (only once though) had to fight because they didn't respect what was clearly printed on my invoice (rebate). They wanted to end the rebate sooner.

member for 9.8 years, 1383 visits, last login: a few hours ago
updated 2.6 years ago

Comments:

Review by Jack_Bauer See Profile

  • Location: Boisbriand,QC
  • Cost: $47 per month
Good "Solide Connexion, Vitesse Constante!"
Bad "Vitesse Upload FAIBLE, 50 Go Bande Passante, Ports Bloqués"
Overall "Mieux vaut aller chez un revendeur que de passer directement par Vidéotron. Vous en aurez ainsi plus pour votre argent!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Voici mon expérience internet chez Vidéotron s’étalant d'avril 2012 à juin 2012.

J'avais l'internet Haute Vitesse de (8 Mbps down / 1 Mbps up) qui était à 40.95$ (prix combiné avec deux autres services [-10$] + crédit de 12 mois de [-5$]).

Comme pour tout le monde, le câble est un lien qui est très stable. Durant le peu de temps que j'ai été avec eu, je n'ai eu aucune coupure d’internet. Même bien souvent l’internet était beaucoup plus élevé (8.5 Mbps download). La latence était quand même très basse.

Les hics : Aucun port n’est ouvert. Le port 80 étant ouvert qu’entre usagée Vidéotron… De plus, la bande passante est ridiculement basse. 50 Go de bande passante combinés en 2012, c’est un peu n’importe quoi!

Finalement, pour le prix, aussi bien allez avec un revendeur comme EBOX, TekSavvy ou VIF Internet qui en offre un peu plus pour votre argent pour la même qualité de service. Pour le reste, le service à la clientèle est rapide et courtois, la connexion est très constante.

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member for 2.6 years, 75 visits, last login: 161 days ago
updated 2.6 years ago

Comments:
GuiGQc

join:2012-02-22
Gatineau, QC

Mieux vaut aller chez un revendeur que de passer directement

Es-tu certain que le port 80 était bloqué? Je ne croyais pas que VL bloquait les ports... Je suis présentement avec electronic box (revendeur comme tu le mentionne) et je me dis que si VL bloque des ports, je serai peut-être aussi affecté. Toutefois, je n'ai jamais eu expérience de ports bloqués...

Jack_Bauer

join:2012-06-30
Boisbriand, QC

Re: Mieux vaut aller chez un revendeur que de passer directement

Oui! Vidéotron bloque les ports. Mais les revendeurs non, c'est un des avantages des revendeurs!
DrAkO
Premium
join:2005-11-06
Montreal-Nord, QC

Revendeur

Ce qui m'énerve des revendeurs c'est le maudit 100$ du modem + 50 à 75$ de frais d'installation...

ohmer

join:2003-08-06
Quebec, QC
kudos:1

Re: Revendeur

said by DrAkO:

Ce qui m'énerve des revendeurs c'est le maudit 100$ du modem + 50 à 75$ de frais d'installation...

C'est vite rentabilisé...

Prix du modem: 100$
Installation: 50$
Total: 150$

TGV60 chez Vidéotron avec 150gig: 82,95$
Speedcable 60 chez ebox avec 250gig: 54,95$
Différence par mois: 28$ et 100gig de plus.

150$/28 = 5,35

En moins de 6 mois. tu rentres dans ton argent...
DrAkO
Premium
join:2005-11-06
Montreal-Nord, QC

Re: Revendeur

Chez Teksavvy on parle de 85$ de frais d'activation et autant pour le modem...

ohmer

join:2003-08-06
Quebec, QC
kudos:1

Re: Revendeur

said by DrAkO:

Chez Teksavvy on parle de 85$ de frais d'activation et autant pour le modem...

Il n'y a pas que Teksavvy... les prix que j'ai donné sont pour ebox.

BingoRingo

join:2010-03-29
Gatineau, QC
kudos:1
Reviews:
·voip.ms

Re: Revendeur

Sur le 8/1 ça prend un peu plus de temps à payer mais pas tant que ça. Vidéotron l'offre à 55.95$ avec 50 GB alors que ElectronicBox c'est 31.95$ avec 75 GB.

Le modem est 100$ (il faut prendre le meilleur tant qu'à payer aussi bien mettre 20$ de plus pour le futur) et l'installation est 50$ je pense?

24$ par mois de sauvé, ça se rentabilise en même pas une année. Si tu as un autre service tu sauves 14$ par mois donc ça prend plus de temps mais c'est loin d'être dramatique.
crazidsl

join:2000-12-09
32048

EBOX

merci pour l'info!