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Videotron page on DSLReports
Six Month Rating

Reviews:
bullet 251 reviews (101 good) (74 bad)
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Review by Mistral05 See Profile

  • Location: Longueuil,QC
  • Cost: $235 per month
Good "Good service"
Bad "Illico NG"
Overall "Bon service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

J'ai maintenant les 4 services avec Videotron et je suis très satisfait.

Coté Internet rien à redire si ce n'est qu'il augment le forfait à tous les ans mais augmente aussi le service (bande passante, vitesse) à l'occasion.

Coté télé j'ai loué le nouveau décodeur pour 5$ par mois (je crois) et J,en au eu un autre en location gratuite pour deux ans. J'ai la nouvelle version d'illico qui est buggé mais je n'ai jamais perdu d'enregistrement. Je trouve, par contre, qu'il mettent beaucoup de temps pour corriger les problèmes. J'ai l'impression que ça a été mis sur le marché trop rapidement

Coté mobile j'ai le forfait zone urbaine à l'infini tout inclus et j'en ai pour mon argent.

Pour la téléphonie il intègre des services évolués (filtrage des appels) petit à petit.

Toutes les fois que j'ai eu besoin du service à la clientèle ça c'est toujours bien passé et les problèmes résolues.

Plusieurs de mes connaissances ont leur services avec videotron et sont satisfaits.

member for 9.5 years, 4575 visits, last login: a few hours ago
updated 1.8 years ago

Comments:

Review by luckied See Profile

  • Location: Montreal,QC
  • Cost: $80 per month
  • Install: about 3 days
Good "Reliable network, incredibly quick to install, High speeds"
Bad "Gotta watch the caps, Tech support inadequacy"
Overall "Good quality service if you don't need tech support"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was previously with another ISP who provided phenomenal service except for the billing department. Thus, I tried to get a 2nd ISP installed but since it was a Bell line and my building had wiring issues (I live in an apartment on the 2nd floor) they could not give me service. Finally, frustrated and desperate for some service I called Videotron.

They listened to my story and offered me an initial installation date for the 5th of October. I informed them that this was too long of a delay and asked for something sooner. They quickly found me an installation date for Friday the 28th of September. I had called them on Tuesday the 25th.

Installation was a piece of cake since I already had the coax cable from my previous ISP. They hooked it up outside, installed the modem and let OSPF converge my routes and BAM.

The best thing about Videotron is the speed. I subscribed to TGV15 and average close to 20Mbpsds + 2Mbps us. By far the worst thing about Videotron is that they hide routes from you (see traceroute below) and are very secretive about the inside of "their" network.

If you don't need to deal with their technical support often and are comfortable trouleshooting your own issues such as packet loss, latency, jitter, etc then Videotron is definitely for you!

[luckied@opennms ~]$ traceroute 199.195.252.186
traceroute to 199.195.252.186 (199.195.252.186), 30 hops max, 40 byte packets
1 core1.technotic.local (172.30.20.1) 1.806 ms 2.260 ms 2.424 ms
2 cyrus.technotic.local (172.30.254.242) 1.524 ms 1.422 ms 1.360 ms
3 ar1-fa0-0.technotic.local (172.30.254.253) 3.731 ms 4.669 ms 4.620 ms
4 * * *
5 10.170.169.145 (10.170.169.145) 30.385 ms 29.524 ms 27.478 ms
6 216.113.122.17 (216.113.122.17) 17.019 ms 18.940 ms 20.073 ms
7 216.113.124.42 (216.113.124.42) 20.971 ms 22.054 ms 21.994 ms
8 216.113.122.90 (216.113.122.90) 13.637 ms 19.746 ms 19.677 ms
9 if-9-0-0.mcore3.mtt-montreal.as6453.net (64.86.31.50) 20.557 ms if-10-0-0.mcore3.mtt-montreal.as6453.net (64.86.31.54) 12.910 ms if-9-0-0.mcore3.mtt-montreal.as6453.net (64.86.31.50) 23.240 ms
10 if-10-3-0-0.tcore2.nyy-newyork.as6453.net (216.6.114.30) 25.166 ms 23.749 ms 23.704 ms
11 if-11-2.tcore1.nyy-newyork.as6453.net (216.6.99.2) 22.362 ms 19.040 ms 22.882 ms
12 vlan25.icore1.nto-newyork.as6453.net (216.6.90.62) 25.565 ms 26.699 ms 25.834 ms
13 nyk-b5-link.telia.net (213.248.100.177) 38.853 ms 41.684 ms 49.611 ms
14 nyk-bb1-link.telia.net (213.155.135.18) 77.537 ms 76.231 ms 75.048 ms
15 buf-b1-link.telia.net (80.91.246.36) 51.660 ms 49.979 ms 50.263 ms
16 giglinx-ic-155660-buf-b1.c.telia.net (213.248.96.42) 51.447 ms 52.015 ms 50.837 ms
17 * * *
18 199.195.255.112 (199.195.255.112) 52.790 ms 56.237 ms 57.116 ms

member for 4.1 years, 122 visits, last login: 1.1 years ago
lodged 1.9 years ago

Comments:

Review by cbvmichel0 See Profile

  • Location: Longueuil,QC
  • Cost: $55 per month
Good "Solid Internet connection."
Bad "Cost, Cap, Service ..."
Overall "I am out of there as fast as I can"
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

My Other Reviews

·ELECTRONICBOX
For the last four years, I have been with videotron, initially HV and now TGV15, plus cable TV, landline and two cell phones. Internet wise it has been solid as a rock, only problem was when an oversized truck ripped the cable going across the street. I have a few problems though ... the ever present price increase ... the low data cap ... the out of the country call centre ... I do not have a problem with the language but every time I have to explain the technology they are suppose to support and tell them how to do their job. And do not get me started on setting an appointment to get the cable TV guy to fix something ... At well above 200.00 $ a month before taxes, I deserve a better level of service.

Enough ... one cell has moved, Internet is in the process of going to Electronic Box, landline has been replaced by voip.ms, cable TV has been seriously trimmed and replaced other sources ... I'll probably be off Videotron completely by this time next year ... can't wait.

member for 3.1 years, 350 visits, last login: a few hours ago
lodged 1.9 years ago

Comments:
joey45454

join:2007-05-30
Quebec

Agreed - Videotron cable tv tech support outsourcing = BAD

I was recently surprised to hear Videotron using India outsourcing tv cable tech support.
This will cost them bigtime in customer-losses I'm guessing.
Terrible new policy.

Review by pldube See Profile

  • Location: Quebec,QC
  • Cost: $86 per month (12 month contract)
  • Install: about 25 days
Good "TRÈS stable !"
Bad "limite de téléchargement ridicule !"
Pre Sales information:
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Value for money:
(ratings match consensus)

My Other Reviews

·Bell Fibe
·TekSavvy Cable
Vidéotron on toujours été le plus stable des ISP au Québec, mais avec leurs limite ridicule de téléchargement il faut éviter !

member for 3.2 years, 447 visits, last login: 4 days ago
lodged 2 years ago

Comments:






Review by Mad Spec See Profile

  • Location: Saint-Jerome,QC
  • Business customer Business customer
  • Cost: $136 per month (36 month contract)
  • Install: about 10 days
Good "Good speeds, reilable connection, good custumer support."
Bad "$$$"
Overall "Would not change, speeds are just amazing."
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

The only down side about this package is the 500Gb limit. You can also buy 3 x 50Gb for 22$ each if you think you are going to bust the limit, or else it's 1.50$ for each Gb... ouch.

member for 10.4 years, 7 visits, last login: 2 years ago
lodged 2 years ago

Comments:






Review by JEDI See Profile

  • Location: Longueuil
  • Cost Contract price not specified.
Good "Reliable and great performance"
Bad "VERY low monthly download limit and high prices"
Overall "Good service but if you want to download or don't have extra money to waste, look for another provider"
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

My Other Reviews

·ELECTRONICBOX
I was a customer for 15 years.

Service is very reliable. In those 15 years, I only had 2 periods with stability issues, it did require multiple visits from technicians but they eventually solved it. So only 2 problems in 15 years is quite good.

In those 15 years I never had any speed issue. Advertised speed is what I could get.

The not so good now. Monthly download limits are very low. It has always been an issue for me with Videotron but it seemed to get worse in the last years because needs increased a lot (bigger PC and Xbox demos, Netflix, Steam, youtube...) but Videotron, until recently, didn't increase enough (they didn't follow "inflation" I would say). Recently they did update the limit to 50 gig but it is still not enough, they had a lot more catchup to do. They don't want you to download too much, if you speak to them, they will try to sell you higher speed package even if you only want a higher limit and are satisfied with your current speed. The so called "block" do not have a lot of gb but a very high price (ridiculous).

The monthly price you pay is high. They will give excuses to increase the price every year (not the download limit though) even if you service stays the same. If you are an old customer, they won't care about you and it will be very hard to get a minimal rebate. It seems the longer you stay with them, the less they try to have competitive prices.

Customer service is OK (sometimes very good, other times really bad, it depends of the employee you speak to). Invoice is really hard to decrypt, they will often do a bunch of confusing adjustments that even their own staff cannot always explain (they do make errors when you change your service or have a rebate).

Keep a copy of your invoice. I (only once though) had to fight because they didn't respect what was clearly printed on my invoice (rebate). They wanted to end the rebate sooner.

member for 9.4 years, 1203 visits, last login: a few hours ago
updated 2.1 years ago

Comments:

Review by Jack_Bauer See Profile

  • Location: Boisbriand,QC
  • Cost: $47 per month
Good "Solide Connexion, Vitesse Constante!"
Bad "Vitesse Upload FAIBLE, 50 Go Bande Passante, Ports Bloqués"
Overall "Mieux vaut aller chez un revendeur que de passer directement par Vidéotron. Vous en aurez ainsi plus pour votre argent!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Bell Sympatico
Voici mon expérience internet chez Vidéotron s’étalant d'avril 2012 à juin 2012.

J'avais l'internet Haute Vitesse de (8 Mbps down / 1 Mbps up) qui était à 40.95$ (prix combiné avec deux autres services [-10$] + crédit de 12 mois de [-5$]).

Comme pour tout le monde, le câble est un lien qui est très stable. Durant le peu de temps que j'ai été avec eu, je n'ai eu aucune coupure d’internet. Même bien souvent l’internet était beaucoup plus élevé (8.5 Mbps download). La latence était quand même très basse.

Les hics : Aucun port n’est ouvert. Le port 80 étant ouvert qu’entre usagée Vidéotron… De plus, la bande passante est ridiculement basse. 50 Go de bande passante combinés en 2012, c’est un peu n’importe quoi!

Finalement, pour le prix, aussi bien allez avec un revendeur comme EBOX, TekSavvy ou VIF Internet qui en offre un peu plus pour votre argent pour la même qualité de service. Pour le reste, le service à la clientèle est rapide et courtois, la connexion est très constante.

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member for 2.2 years, 74 visits, last login: a few hours ago
updated 2.1 years ago

Comments:
GuiGQc

join:2012-02-22
Gatineau, QC

Mieux vaut aller chez un revendeur que de passer directement

Es-tu certain que le port 80 était bloqué? Je ne croyais pas que VL bloquait les ports... Je suis présentement avec electronic box (revendeur comme tu le mentionne) et je me dis que si VL bloque des ports, je serai peut-être aussi affecté. Toutefois, je n'ai jamais eu expérience de ports bloqués...

Jack_Bauer

join:2012-06-30
Boisbriand, QC

Re: Mieux vaut aller chez un revendeur que de passer directement

Oui! Vidéotron bloque les ports. Mais les revendeurs non, c'est un des avantages des revendeurs!
DrAkO
Premium
join:2005-11-06
Montreal-Nord, QC

Revendeur

Ce qui m'énerve des revendeurs c'est le maudit 100$ du modem + 50 à 75$ de frais d'installation...

ohmer

join:2003-08-06
Quebec, QC
kudos:1

Re: Revendeur

said by DrAkO:

Ce qui m'énerve des revendeurs c'est le maudit 100$ du modem + 50 à 75$ de frais d'installation...

C'est vite rentabilisé...

Prix du modem: 100$
Installation: 50$
Total: 150$

TGV60 chez Vidéotron avec 150gig: 82,95$
Speedcable 60 chez ebox avec 250gig: 54,95$
Différence par mois: 28$ et 100gig de plus.

150$/28 = 5,35

En moins de 6 mois. tu rentres dans ton argent...
DrAkO
Premium
join:2005-11-06
Montreal-Nord, QC

Re: Revendeur

Chez Teksavvy on parle de 85$ de frais d'activation et autant pour le modem...

ohmer

join:2003-08-06
Quebec, QC
kudos:1

Re: Revendeur

said by DrAkO:

Chez Teksavvy on parle de 85$ de frais d'activation et autant pour le modem...

Il n'y a pas que Teksavvy... les prix que j'ai donné sont pour ebox.

BingoRingo

join:2010-03-29
Gatineau, QC
kudos:1
Reviews:
·voip.ms

Re: Revendeur

Sur le 8/1 ça prend un peu plus de temps à payer mais pas tant que ça. Vidéotron l'offre à 55.95$ avec 50 GB alors que ElectronicBox c'est 31.95$ avec 75 GB.

Le modem est 100$ (il faut prendre le meilleur tant qu'à payer aussi bien mettre 20$ de plus pour le futur) et l'installation est 50$ je pense?

24$ par mois de sauvé, ça se rentabilise en même pas une année. Si tu as un autre service tu sauves 14$ par mois donc ça prend plus de temps mais c'est loin d'être dramatique.
crazidsl

join:2000-12-09
32048

EBOX

merci pour l'info!

Review by Al_in_Mtl See Profile

  • Location: Montreal,QC
  • Cost: $45 per month (12 month contract)
  • Install: about 2 days
Good "Installation & Set up done in minutes."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Had poor wiring in building. Using now new fibre optics setup including land line installed at no extra charge. Altogether savings over previous supplier of internet and home phone when added to TV HD service with free PVR for 2 years ($8.35/mo thereafter or purchase). Using Internet High-Speed with router on multiple PC's.

Would recommend to all. Complete installation done in 2 hrs,

member for 8.9 years, 84 visits, last login: 61 days ago
lodged 2.2 years ago

Comments:






Review by xcimo See Profile

  • Location: Gatineau,QC
  • Cost: $85 per month
Good "Rapide et fiable, pas de throttling"
Bad "Vitesse d'envoie peu elevee comparer a Bell, Capacitee par mois trop basse surtout sur les forfait 30 et 60Mbps"
Overall "Bon ISP, mais il y a place a amelioration"
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(ratings match consensus)

Je suis sur TGV60, 60Mbps c'est tres rapide en telechargement, par contre pour l'envoie c'est seulement 3Mbps, alors que Bell Offre 7Mbps.

La quantiee de telechargeement par mois est trop faible surtout par rapport a la vitesse. (150Gb pour TGV60, 300Gb soit le double serait plus raisonable.

member for 6.8 years, 1918 visits, last login: 1 days ago
updated 2.3 years ago

Comments:






Review by EmpireQc See Profile

  • Location: Terrebonne,QC
  • Cost: $52 per month
  • Install: about 10 days
Good "Reliability and service is not bad at all!"
Bad "Too much expensive and caps are ridiculous!"
Pre Sales information:
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Connection Reliability:
Tech Support:
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(ratings match consensus)

I had 8/1 Mbps with 50Gig at the end. Was with them for more than 10 years. Then switch to Electronic Box. Much better price, better caps, good service too!

member for 9.6 years, 584 visits, last login: 1.4 years ago
lodged 2.4 years ago

Comments: