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Review by quadrant 
Posted: 1.4 years ago
member for 5.9 years, 16 visits, last login: 88 days ago
 Saint-Jerome,QC
 Contract price not specified.
 "Fast and Reliable"
 "cant find one (maybe make it cheaper ? )"
 "Never seen a bad day in 10 years of service."
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I say its an all round Winner .Simply because its Fast and Reliable.
The only bad side might be of its cost, then again ,91 CAN$ for a Trio Service isnt that bad  .
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 Review by simcloute
Posted: 1.4 years ago
member for 5.3 years, 386 visits, last login: a few minutes ago
Trois-Rivieres,QC
$40 per month (12 month contract)
"Really stable connexion"
"bad bit caps!!"
"not so godd for the price"
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to have a stable connexion far away a C.O videotron is perfect. their network is well load-balanced and the speed it's slower in rush time.
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 Review by DrugSkill
UPDATED: 1.5 years ago
member for 4 years, 497 visits, last login: 218 days ago
Saint-Jean-Sur-Richelieu,QC
$90 per month (12 month contract)
"Still possible to have virtually no cap"
"But at a high price"
"Do we realy have a choice? Review or not, we're stuck with this kind of **** in America"
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Still possible to have virtually no cap via the HighSpeed 7mbit tier which have a 50$ overcharge cap on the 20gig down 10gig up cap, ironic is'nt it? Reliable speed...maybe...that was considered good speed worldwide 2-3 years from now, now it's obsolete, but you can't really have better in America, let's face it. That's why they keep abusing too. And that's why I keep abusing their only tier which have 'virtually' no cap with an average of 500gig down 250gig up per month. That's a 2 way game, I suck the more juice I can since the day there is no more free-of-cap service I will unsubscribe completely from any internet service at all (since it sucks all over Canada...ummm America). Thinking about moving to France or Japan where they have descent services. By the way, I'm not really complaining. It's just that Videotron is a telecom giant and is capable of offering way better product than they are right now. It's sad to see a slow down in evolution in the name of more profit. I don't have the numbers, but I'm sure it's already huge, why stop innovation. Here is a link to the HighSpeed tier page for more information: »www.videotron.com/services/fr/in···-ihv.jsp
It's expensive, but grab it while it still stands. With all the third party ISPs being throttled by Bell, there is'nt much choice.
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 Review by desigi
UPDATED: 1.6 years ago
member for 1.6 years, 18 visits, last login: 1.4 years ago
Montreal,QC
$115 per month (12 month contract)
 about 5 days
"Fast, reliable, not throttled (as of yet)"
"Very expensive, high surcharge for exceeding download limits."
"Fast, reliable connection for a rediculous price."
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There has been a big issue with Videotron and the way that they modified their Extreme High Speed package. Originally not having a cap on bandwidth usage they decided to cap it at 50G per month but didn't change their advertising campaigns and didn't allow you to cancel your subscription without fees because of the change. For this reason I will never subscribe to any of their services again.
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Review by tybeet
UPDATED: 1.6 years ago
member for 2.6 years, 20 visits, last login: 1.3 years ago
Sherbrooke,QC
$400 per month
"speed"
"cost, bait & switch tactics, new contract terms of limited bandwidth"
"unless you want to support the abuse of power and unethical business practices - AVOID THEM"
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Just try and follow the illogical, unethical business practices they use:
I signed a 12 contract in June of 2007 for their Extreme High Speed Internet package. At the time, the package had unlimited access. Videotron then decides in December to re-negotiate terms of the contract, they claim to have "sent out letters" which many people including myself never received informing them of the changes. They then took my lack of cancellation as agreement to these terms.
I use the internet for a great deal of things, including torrenting, and I consider myself a very active member of some very active sites, so my usage was ~300GB (Upload/Download combined). This, of course, incurred hundreds of dollars in overcharges because the new terms have a limit of 100GB Upload/Download combined, with $1.5 for every GB additional.
I didn't realize I was paying more than I should have until late February because they coerced me into "automatic payments" by credit card with a discount on the modem. It then wasn't until March that I began to keep my bandwidth in check, but by now it's much too late. I'm a poor college student who already has debt from tuition in the thousands - I cannot afford to pay the $1295 in overcharges that I've incurred from these bait and switch business practices. I can only hope the class action lawsuit in the works by a separate consumer rights group actually makes headway, otherwise I'll be practically starving for the next year.
I DO NOT RECOMMEND SUPPORTING THIS KIND OF BUSINESS
And if that doesn't convince you, then maybe the 50GB Upload + 50GB Download limit will. It's an absolutely ridiculous limit that would be exceeded even without torrenting. Consider the YouTube fanatic who is also an avid online gamer. The bandwidth used by these casual services, even, would exceed the limit in a month without question!
Followup comments:  
ATMW
 from:
tybeet
| Automatic CC charge is the KISS of Death I can't tell you how many times I read about similar "discoveries". I don't care how much it saves me but I NEVER allow auto charges to my credit cards. I'd rather fight them up front for any sudden changes and then you never have these charges you don't know about.... Also you need to actually READ your credit card bill every month.
So when the vendor says "I can auto deduct/pay this" tell them to stuff it and demand a bill. All it does is make it easier to get your money and less likely you will be able to dispute the bill....
Hard way to learn that the auto deduct is not a good thing and at the most saves a postage stamp. | |
| | tybeet
join:2007-04-05
Sherbrooke, QC | Re: Automatic CC charge is the KISS of Death I appreciate your point. I'm honestly new to the credit card world - being a member out of absolute necessity - and I have to say its conveniences always seem to be counterbalanced by damages. | |
| Jean_22
join:2005-08-27
Quebec, QC | True but... It's rediculous, but it's even worst with standard HS & Bell.
And Bell is 10 times worst right now. They cap encrypted connections at 30kB/s, even on the wholesellers | |
| | tybeet
join:2007-04-05
Sherbrooke, QC
 ·Videotron
 ·Bell Sympatico
| Re: True but... You're right. I've been with Bell and speeds are horrendous. It's hard to decide which practices I hate the most: traffic shaping or bait and switch.
It's a sad world we live in where the incorporation of internet services - something as fundamental as hydro or electric utilities - can be so well guarded and so easily abused by the powers that be. | |
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Hugo696
@videotron.ca | Lack of service.... Hi
I live in québec and vidéotron if the biggest joke of our time.
The people at the customer service know nothing.....
thanks and avoid! | |
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 Review by qcmart
UPDATED: 1.6 years ago
member for 5.6 years, 851 visits, last login: a few hours ago
Saint-Jerome,QC
$175 per month
"La vitesse sur internet"
"Prix qui augmente constamment"
"Recommandé"
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Le service de Vidéotron est fiable. La vitesse du réseau internet est excellente.
Le téléphone Ip est stable, par contre, j'ai parfois encore de l'écho dans les conversations, le phénomène perdure depuis plus d'un an. Mon voisin a le même problème, au diable les foutaises du genre "ton téléphone est de mauvaise qualité OU t'as un problème de filage". La parenté a vu le problème se résorber à Montréal après une année d'abonnement. Il y a quelque chose à ajuster chez Vidéotron pour le téléphone IP, ils sont certainement au courant!
La télé numérique est bonne, par contre, mon terminal a des difficultés d'enregistrement (contrôleur du disque dur), je n'ai pas le goût d'investir pour un autre terminal. Lorsqu'il rendra l'âme, je n'en rachèterai pas un. J'espère que le SAC sera en mesure de me faire un rabais, sinon, j'irai du côté de BEV à cause de leur promo (winback).
Pour la télé HD, PBS est formidable. Seulement, pour les canaux supplémentaires, 5.99 par mois est facturé sur votre compte.
LaTélé Payante diffuse en HD au 701, ce serait une idée géniale si on ajoutai Sé2, 3 et 4. De plus, serait-il possible d'ajouter une section HD à Super Écran sur demande?
Pour terminer, je recommande l'abonnement à Vidéotron. J'attends des améliorations chez TVA HD et TQS HD qui ne diffusent pratiquement jamais en HD. Et je me demande, pourquoi avoir investi dans VOXHD... Je suis décu de ce choix!
Followup comments: Jean_22
join:2005-08-27
Quebec, QC | téléphone J'ai personellement pas de problème avec le téléphone à Québec, donc ça doit être concentré a certaine région | |
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 Review by adisor19
UPDATED: 1.6 years ago
member for 5.1 years, 1767 visits, last login: a few hours ago
Brossard,QC
$90 per month (12 month contract)
about 5 days
"Consistant speeds are always as advertised."
"EXPENSIVE, RIDICULOUS CAPS, slow upload and now the extrme tier has a 100GB cap ! WORTHLESS CUSTOMER SERVICE !"
"EXPENSIVE FOR WHAT YOU PAY. NO LONGER UNLIMITED FOR THE EXTREME TIER. WORST VALUE FOR $. LOOK ELSEWHERE !"
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UPDATE March 27 2008 : Woke up this morning only to find my phone line DEAD and no internet access. Called Videotron with my cell only to be told the IDIOT CSR i spoke with on February 27 when i asked to cancel my account, put the cancellation date for TODAY the 27th of March instead of the 7th of April as i asked her to !!! WOW PURE INCOMPETENCE ON VIDEOTRON's PART. I told the CSR to restore my services just as they were until the end of my contract on the 7th of April. Checked my line and in 1 hour everything was back. I still can't believe the level of incompetence and arrogance this company has at least for their CONSUMER services. AVOID AT ALL COSTS !
UPDATE March 1st - 2008: Received my letter of contract renewal for the telephone service. Called in and asked to cancel all my services on the renewal date. Got transfered to retentions. I pleaded my case and asked that i be offered my initial EXTREME tier with fully unlimited transfers. The retentions person said that was no longer available and so she was unable to to keep me with Videotron. All services are cancelled as of April 7th 2008. GOOD RIDDANCE ! If ever they will start offering unlimited transfer tiers again, i will reconsider them, but right now, I'm happy i got rid of them after all the crap they've been pouring on their customers since last year.
UPDATE December 2 - 2007 : Starting with December 11 2007, people that are not on a contract (like me), get their 30$ of maximum overcharge for the high speed tier increased to 50$. This is becoming ridiculous !!! I hate this company and i can't wait until my phone contract with them expires in February in order to get rid of them with no penalty.
UPDATE October 19 - 2007 : People are reporting a 1$ a month increase for the telephone service. They are not imposing this in the middle of the contract but rather at renewal time. As soon as my contract is up i'll be dumping them asap.
UPDATE : September 15 - 2007 : Starting OCTOBER 2007, the EXTREME tier will get a 100GB cap for the same price. This is a total rip off and a total disregard to current customers already on a contract. I will cancel my service and stop recommending Videotron to anybody as this is unacceptable.
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I'm on the extreme tier for about 6 months now and i can only praise the constant speed and quality of service. Really consistent speeds during any time of the day. Love the fact that it truly is an UNLIMITED connection. I've been bittorrenting night and day for months sometimes with downloads of 70GB per month and similar uploads with no problem. I have NEVER received a call from them or a letter warning me of excessive data usage.The only problem is that it's a bit expensive.
Adi
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 Review by diskdruid
UPDATED: 1.7 years ago
member for 7.2 years, 228 visits, last login: 1.4 years ago
Saint-Jean-Sur-Richelieu,QC
$64 per month (12 month contract)
about 15 days
"speed, connectivity, service"
"downloads limits are a joke."
"not worth it with the new transfers caps, still the best for speed."
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UPDATE: I switched my account to the regular 20/10 high speed.
They grandfathered my account to the 30$ maximum monthly surcharge if you break the monthly limit.
Their limits are a real JOKE, specially with the new 30Mbps line they are installing.
==========================================================
I have the extreme package with no-transfers limit. at 65$ a month for a 12 month contract. They have announced that there will be a 100gb limit from Oct 1st. And $1.50 for every gb over.
I have transfered close to 300gb last month, which would have meant a 300$ overcharge on my account.
Ill switch back to the normal high-speed account @ 38$/month, there's a 20/10gb monthly limits each month, but if you go over, they cannot charge you more than 30$ overcharge. Which means that if I download 300 or 1000gb, it won't cost more than 68$
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Review by cwt23
Posted: 1.7 years ago
member for 1.7 years, 8 visits, last login: 181 days ago
Montreal,QC
Contract price not specified. (12 month contract)
"Speed and reliability"
"Stingy bandwidth"
"Pricey for what you get"
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I've been a Videotron "High Speed" customer since they first offered in my area and was pleased with the speed and reliability. However they have not kept up with the times and do not offer enough bandwidth to take advantage of the speed. If you go over the limit, they sock it to you for $7.95 a gig for a max of $50 extra per month!!! Their "Extreme High Speed" package used to be unlimited but for about $70 a month, you now only get 100g combined up and down. Plus they have been increasing the prices on everything lately then send you a form letter telling you to be happy because you're getting the best product,
I got fed up and switched to Montreal-DSL (reseller for Teksavvy). For $31.45(tx incl.) I get combined 200g upload/download and there is an unlimited package for $10 more. I bought the modem for $69 at Micro-bytes plus $5 for a filter for each phone and now I am surfing non-stop. No contract, no hassle, connection in 5 business days. Bye, bye Videotron!!!
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 Review by j3richo
Posted: 1.7 years ago
member for 1.9 years, 337 visits, last login: 50 days ago
Gatineau,QC
$40 per month (12 month contract)
"good speeds"
"insanely low data caps, very high price for extra bandwidth"
"you'll never get anything more than the absolute minimum they can get away with, no such thing as value for your money."
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Unless all you do all month is check your email, avoid Videotron. Their plans have horrible data caps, I'm currently paying 40$+ for 20 GIGS a month!! and they charge 8$ per extra gig! The worst part is that their plans get worse over time! instead of increasing their caps, they're now lower than they used to be. There is no value here, only ripoffs, I suggest you find a small DSL re-seller and stick with them.
Followup comments:
vomb87
@videotron.ca
| videotron data limits I have high speed internet package and have 20 GB download and 10GB upload limit per month.It is very little and they charge $8 extra for every gigabyte.Instead of increasing the limit they have kept it the same for years.There is no other cable internet company and they are a monopoly(videotron) and do what they want without anyone being able to do anything about it. | |
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Videotron User
@videotron.ca | Re: videotron data limits And how much are you saving with all those downloads?
How much is a CD?
How much is a movie?
How much is a game/software? | |
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DrugSkill
join:2005-11-14
Saint-Jean-Sur-Richelieu, QC
·Videotron
3 edits | Re: videotron data limits said by Videotron User :
And how much are you saving with all those downloads?
How much is a CD?
How much is a movie?
How much is a game/software?
That's the point. That's why I still use broadband in Canada. But at 90$ a month...I'm not sure if I'm really saving anything, or if that's just a more convenient way of getting what I want when I want it. Plus original mediums is always better than downloaded stuff. They don't compare to France and Japan ISPs...but again, the demography of those country isn't comparable with ours. The real point why Canadian customers are complaining is the fact that technologies are supposed to evolve, but here in Canada, it's getting worst year after year. We were once better than USA on the broadband area, we are now weaker.
Edit: What the reviewer is not telling is that the High Speed service at 40$/month(if you take the one year engagement -10$, if you take their phone service -10$, original price is 60$/month) have a 50$ overcharge cap. So even if it's 8$ per gig over, it's 40$ + 50$ maximum. It's also important to note that their higher speed tier are'nt offering this overcharge cap, but have a 100gig combined cap(up/down). Which is, in my opinion, insanly stupid. The day they remove the 50$ overcharge cap I cancel the service, anyway I'll cancel it by October, and return to the stone ages. I'll start buying my media, which is just a transfer of money from a corporation, to another. There is more improtant stuff in life than entertainment, like food. | |
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Reallly now !?
Why not go with Electronic Box ?
Value for money 8 / 10 ??