Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo
spacer
1
spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer


Videotron page on DSLReports
Six Month Rating

Reviews:
bullet 255 reviews (103 good) (75 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by jbiss_ca See Profile

  • Location: Shefford,QC
  • Cost: $80 per month (12 month contract)
Good "Very fast, reliable and great service"
Bad "Expensive and relatively low bandwidth cap"
Overall "Great for everyday Internet usage without alot of downloading or streaming"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Have been using Videotron high speed Internet for 8 years and have never had any problems. Technical support are very friendly and knowledgeable. The speed is great for everyday browsing, email checking and video streaming. The downfall for me is the bandwidth cap that can be reached with heavier usage, including online PC backup software that eat up quite a lot of gigabytes.

member for 7.5 years, 637 visits, last login: a few hours ago
updated 3.1 years ago

Comments:






Review by jp_zer0 See Profile

  • Location: Gatineau,QC
  • Cost: $95 per month
Good "When the connection is up there are no hiccups. Download speed is good. Good experience with support."
Bad "way way way wayyyyyy overpriced. You only get a pitance for monthly data even on the most expensive plan."
Overall "Their prices just aren't very good compared to iisps."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

4char

member for 5.7 years, 611 visits, last login: 2.8 years ago
lodged 3.1 years ago

Comments:






Review by kevin13 See Profile

  • Location: Gatineau,QC
  • Cost: $143 per month
  • Install: about 5 days
Good "Reliable Connection"
Bad "Overpriced and Ridiculously Low Internet Caps"
Overall "That's it, out with Videotron and in with EBox !!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been a faithful customer of Videotron for over 15 years but I'm starting to question what I get for my money. I have Phone+Internet+Cable Package. Paying $43 for Internet with package discount.

Now that I'm starting to use Netflix and AppleTV on a more regular basis, I'm exceeding 50GB Cap for High-Speed. If I watch a 1080P Movie I can easily consume 3GB/hour !! It's really getting annoying having to check current monthly usage on a continuous basis not to pay overage fee of $4.95/GB... Cap is way way too low AND SICK AND TIRED OF PAYING OVERAGE FEES !!

When I complained they tried to upsell me to Ultra High-Speed 60 (with 90 GB) for $55. With higher speed you consume higher cap just as fast ...it's not higher speed that I need it's HIGHER CAP !!

Caps are set very low for Cable Internet in Quebec. Ontario Cable Internet Caps are much higher (with ISPs like Acanac and TekkSavvy) and even unlimited. In that respect Quebec Consumers are getting ripped off. To get higher Caps without paying over $50/month only option is to forego Cable for DSL.

I recommend all Videotron Customers to look at Electronic Box new pricing of $32 for 8/1 Mbps Cable with 75GB Cap, or $36 for 250 GB Cap which is a good value in Quebec. Ironically they are using Videotron Infrastrucuture, So why can Ebox which is leasing Videotron Infrastructure can provide more competitive offering ??? I'm anxiously waiting for EBox to setup POI in Gatineau. Word is that they'll be in town in April 2012 !!!

member for 3.3 years, 13 visits, last login: 3.1 years ago
updated 3.2 years ago

Comments:

Review by Chialeux See Profile

  • Location: Longueuil,QC
  • Cost: $175 per month
Good "Le système fonctionne parfaitement"
Bad "C'est cher pour ce que ça vaut"
Overall "Si j'étais plus courageux, j'irais vers les petits fournisseurs"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Que dire de plus... Le services à la clientèle/soutien technique n'est pas adapté aux besoins des clients. Ils ont beaucoup à apprendre concernant les produits, et je sais que leur formation n'est pas adaptée. Les services sont excellents, ça il n'y a rien à dire.

member for 6.5 years, 742 visits, last login: 28 days ago
lodged 3.2 years ago

Comments:






Review by abeloin See Profile

  • Location: Saint-Laurent,QC
  • Cost: $96 per month
  • Install: about 2 days
Good "Always working"
Bad "Overpriced"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

A very good ISP, a bit overpriced, but does provide one of the most reliable and stable connection compared to other ISP. Don't have to wait hours on the phone to get support.

Modem included. Price is $46. Speed is 8 Mbit/s with 50 GiB of bandwidth and when exceeding usage, $4.50 per gigabyte used up to a maximum of $50 per month. So unlimited connection for $96 plus taxes.

member for 3.3 years, 283 visits, last login: 1.9 years ago
updated 3.3 years ago

Comments:






Review by SHY See Profile

  • Location: Cote Saint-Luc,QC
  • Cost: $154 per month
Good "Rock solid internet"
Bad "In almost ten years, I have never been able to get phone service during a power failure."
Overall "English television sucks, but what is the alternative!?!"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Overall I have to say better the devil you know than the devil you don't. I have never had anything but excellent internet service with the TGV 30.

The caps are not great, but then there hasn't been much on the torrents these days anyways.

Never had any problems with their phone service other than the battery backup never worked. Sound quality is indistinguishable from Bell.

member for 4.8 years, 2104 visits, last login: a few hours ago
lodged 3.4 years ago

Comments:






Review by live5 See Profile

  • Location: Longueuil,QC
  • Cost: $150 per month (12 month contract)
  • Install: about 3 days
Good "Extremely reliable, fast download speed, good tracking"
Bad "Expensive, data cap, upload speed, email service"
Overall "Useful if you combine services, reliable for gaming and fast download, not as good if you download a lot or hosting anything"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Electronic Box
I've been with them for around 5 years. Connection has always been reliable; I can't remember the last shortage I had, maybe once or twice in all those years. I was with AEI before and the lag while gaming was just unbearable at times. Since the switch, I got much faster download speeds (High-Speed package). Ping is low. However upload speeds are really low (~1Mbps) and it's impossible for me to host a game or upload a lot of content (e.g. on Youtube it takes hours to upload a video of a few hundred Mbs). Installation was easy, the technician came on a Saturday, however he charged us around 200$ because our coax inputs in the wall weren't "authorized" as we were using a splitter in the basement to split the signal throughout the house. The only thing he did was to replace the splitter with another one...not really worth the price. Also the modem is locked to the outlet, which is really not conveniant if you want to move it around. Overall I'm satisfied with their service since we have phone/cable/internet with them; however I'm pretty sure you can get a better price with small ISPs.

member for 3.4 years, 3 visits, last login: 154 days ago
lodged 3.4 years ago

Comments:

Review by AlanKinNA See Profile

  • Location: Gatineau,QC
  • Cost: $70 per month (12 month contract)
  • Install: about 7 days
Good "good tech support if you provide good info (detailed... not "the thing is not working")"
Bad "no innovation, doubtful security"
Overall "good enough"

It's good enough.

member for 10.2 years, 1 visits, last login: 3.4 years ago
lodged 3.4 years ago

Comments:






Review by bidoup See Profile

  • Location: Gatineau,QC
  • Cost Contract price not specified.
Good "Reliable"
Bad "Price a little bit high"
Overall "I recommend!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been with Videotron for over 10 years and the quality of their service has increased a lot lately. Unlike 10 years ago, when their service was a total joke, now i'm sure its one of the best in Canada. Tech Support is always helpful and you get answer from a real person when you call

member for 12.5 years, 511 visits, last login: 337 days ago
lodged 3.4 years ago

Comments:






Review by Samus Aran See Profile

  • Location: Saint-Hubert,QC
  • Cost: $112 per month (12 month contract)
Good "fast, reliable"
Bad "a bit pricey if you want more monthly usage"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I have internet, HDTV and phone with Videotron since august 2005, not a single problem with the service. it was fast, 7 mpbs, and reliable. The only problem was the limited monthly usage. I think 30 GB ( now it's 50 GB ) combined per month is not enough so I took the TGV15 with 90 GB per month. Added a mobile phone a few months ago. signal is not very strong in my apartment but everywhere else it's really good

member for 9.5 years, 4693 visits, last login: a few hours ago
updated 3.4 years ago

Comments: