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Review by aegyssus7 
member for 7.5 years, 27 visits, last login: 1.9 years ago
updated 2.1 years ago
 Anjou,QC
 $99 per month- (12 month contract)
 about 5 days "Good speed and stable quality of service; almost fixed IP. Interesting combos for internet, phone and cable TV." "Download limits very low. Way too expensive; increasing the price constantly." "If you want a stable service for which you're willing to pay more expensive then you may want to go with them."
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I have a 7mbps line with a local phone line and the superbasic TV for which I pay 99CAD.
The connection is solid and reliable even at peak time, no matter the season. The phone is alright but sometimes the persons who call us are redirected to numbers that they did not dial.
The TV channels are worst than what I can receive with the room antenna.
The worst of all is the fact that they increase constantly (every year or less) the service fee for Internet but they keep very low download/upload limits (20GB download, 10GB upload with no way to use the remaining upload capacity for download). It's really ridiculous for the price and this is what makes me stay awake for any better competition.
===========================
Meanwhile I moved to Bell Canada. Had some trouble with erratic billing there but, overall, I get more bang for the buck. BTW, when I've moved, they asked me to pay ***150$*** for a contract I've never signed; I paid as requested then they referred me to some freaking company that called saying I was still owing Videotron 250$ for a modem that they have never asked it back; I returned the modem then they sent me a reviewed bill where they asked me to pay for some invented traffic that I've done two months ago.
=== Bottom line ===
I will NEVER-NEVER-NEVER do any business with Videotron again for the way they treated me after being their loyal customer (TV, internet & phone) for more than 10 years.
NEVER.
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Review by vnhfremen
member for 2.2 years, 117 visits, last login: 80 days ago
updated 2.2 years ago
- Quebec,QC
- $118 per month
- (12 month contract)
- about 7 days
- "Fast and mostly reliable"
- "Expensive considering the bandwidth cap, slow upload speed"
- "Best service available in quebec so far..."
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I'm currently on TGV60. It's 81$ with a 12 months contract (10$ off per month). Installation went well. The speed is amazing when you manage to use it (in my case, mostly when I download games off steam). Still, 81$ / month and a 150 gigs cap ? I would say lower the price by another 20$ or triple the cap...oh well! 
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 | | Videotron pricing In response to the comment below for just a few buck more you could be unlimited download and upload no limit.
take a look at the business offer they have i went with hight speed internet with no cap and it's about the same price 81$ you dont have to realy be a business toget that offer.
just call them and say you want to switch and it should be that simple.
I'm currently on TGV60. It's 81$ with a 12 months contract (10$ off per month). Installation went well. The speed is amazing when you manage to use it (in my case, mostly when I download games off steam). Still, 81$ / month and a 150 gigs cap ? I would say lower the price by another 20$ or triple the cap...oh well! | |
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 Review by Bingo_Ringo
member for 3.2 years, 726 visits, last login: 1 days ago
updated 2.2 years ago
- Gatineau,QC
- $74 per month
- (12 month contract)
- "It works, period."
- "Expensive, ridiculously low bandwidth limit"
- "In one year, not once has the internet connection been down."
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A year ago I got sick of dealing with Bell Canada. I had one of their reseller for the internet (Radioactif.com) and I would pay $32/month, taxes included. I had telephone with Bell and television with Videotron.
I won't mention the problems with the telephone line itself, but the DSL connection was very often not working, sometimes for a few hours, but too often for 2 or 3 days. Calling Radioactif would not change anything as they told me it was Bell's network that was down and that I had to contact them. Plus I guess because of throttling I never got an actual "high speed" connection. So I decided to switch to Videotron.
As soon as the Videotron tech left my house, I noticed a great bump in speed (I got the Haute Vitesse Extrême). I now had a limit of 100 GB which proved to be enough for what I'm doing. Not once in the last year has this connection let me down. It just works.
After a year, I decided to save money by going to Haute Vitesse and I'm now at 30 GB/month, which is a big joke, but I'm not downloading enough to justify paying the premium for HVE anymore.
It is expensive compared to Radioactif.com but if you compare with Bell they're playing in the same league.
I don't regret the move, but I still think the oligopoly in telecommunications is ripping us off.
Update 03-12-2011: Well just got a message from the site asking to update my review, just to say that with that whole UBB thing, I decided to switch to TekSavvy because they defend my interests. With the dryloop it's gonna cost me the same for less speed, but I'll get 300GB of download, which will be enough for my Voip and the occasional Netflix movie. I'm not a power user, I really don't download that much, but Videotron's ridiculously low cap (40 GB) is really not enough in today's world, I always had to tell my wife not to videochat for too long with her parents when the end of the month was close.
After I cancelled, a week later Videotron announced they're raising the download cap to 50 GB, yet their retention department could only give me a $5.00 discount/month, which is what an extra GB costs ($4.95). I was insulted by that, especially since they asked me why I was leaving and I said it was too expensive for such a low download cap. Because of that insult to my intelligence, I decided to cancel phone service as well. Unfortunately I'm stuck with them for TV, at least until independent IPTV becomes available, or FreeHD Canada.
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Review by DrAkO
member for 7.6 years, 3576 visits, last login: a few hours ago
updated 2.3 years ago
- Montreal-Nord,QC
- $56 per month
- about 3 days
- "Vitesse très stable, rapide, ne plante pas."
- "$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$"
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Je suis maintenant passé à TGV30 pour 120 Go par mois de téléchargement, très stable, vitesse excellente...
Mais encore une fois, le prix des services Vidéotron est ridiculement élevé..
Il faudrait un peu de compétition et vite !
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| | tgv30 speed ?? salut ! j'ai tgv30 moi aussi , toi quand tu fait un speed test ca te donne combien au juste ?? | |
| | maglore
join:2011-01-27
Terrebonne, QC | Re: tgv30 speed ?? je suis tech chez videotron, techniquement, ca devrais de donner alentour 31mbps en aval (download) et environ 1.5mbps en amont (upload)
si tu as pas ca, essaye de brancher directement au modem et fait un reset du modem, apres, test encore, si tu as les bons resultats sans ton routeur (si t'en as un) peut etre que le routeur a besoin d'un nouveau Firmware | |
| | | | | Re: tgv30 speed ?? Autour de 2.1 environ en amont vu qu'il l'ont augmenter a 2Mbps le 1er février | |
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Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC | Bell Besoin de competition
Ils a Bell avec Fibe 25 avec un bloc de 40 go = 140 gig
65.95 + 5 $ = 69.95
Bell = 25 mbit/s / 7mbit/s 120 go = 69.95 $
Videotron = 30 / 2 mbit/s 120 go = 66,95 $ | |
| | DrAkOPremium
join:2005-11-06
Montreal-Nord, QC | Re: Bell Avec des problèmes de facturation en prime! | |
| | | Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC
1 edit | Re: Bell J'ai eux un seule problème de facturation et Bell l'a réglée très rapidement
Mais j'ai mieux les bloc de Bell
Bell
40 gig pour 5 $
Videotron
5 gig pour 5 $
30 gig pour 12.50
Donc avec Videotron HV
43.95 8 mbit/s 40 gig
+ 2 bloc de 30 gig = 25.00
100Gig
= 68.95
Bell Performence
39.95 7mbit/s 60 gig
+ 1 bloc de 40 Gig = 5 $
100 Gig
= 44.95
Donc Avatage a Bell | |
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| | | Je suis trop loin de la central depuis que j'ai déménager donc on oubli le dsl ou bell. | |
| | | Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC | Re: Bell Ok de la central mais peux etre pas d'un relais de bell | |
| | | | | | Re: Bell désoler c'est ca du relais plutôt le mieux que je peux avoir est du 2Mbps, dire qu'avant j'étais a 0.8km et j'avais la pleine vitesse(moins l'overhead bien sur). | |
| | | | | Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC | Re: Bell Tu habite dans quelle secteur montreal ? | |
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Review by draknar
member for 4.7 years, 1890 visits, last login: a few hours ago
updated 2.4 years ago
- Marieville,QC
- $130 per month
- about 5 days
- "HD Quality"
- "Too expensive"
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66$ for TGV30
50$ for Base + 15 channels HD
I'm looking to buy a OTA antenna with quality and drop internet and TV videotron to go with a bell reseller.
i can't reduce my TV bundle because it's already the minimum for RDS HD.
The problem is that i like HD Sports channel and Astral channels... But too much is too much. Internet can help me... but no HD.
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draknar
join:2008-09-25
Marieville, QC Reviews:
 ·ELECTRONICBOX
| Suivi Bon bon bon. Je me suis décidé en fin de compte de tout baisser au quasi-minimum.
1- Retrait du HD Sport Xtra
2- Retrait d'un accès au réseau pour un récepteur SD
3- TGV30 --> TGV15
16$ de moins à peu près. | |
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Review by DanTou
member for 6.6 years, 1851 visits, last login: a few hours ago
updated 2.4 years ago
- Quebec,QC
- $107 per month
- about 3 days
- "Signal reliability"
- "Customer/Technical service; buggy/obsolete hardware"
- "If you're stuck with cable or need French channels"
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If not taking multiple packages (Internet, phone, cable) and 12 months contracts: outrageous prices.
You NEVER get a correct answer for technical/customer service on first call. They also lie to you. They NEVER believe you. Once somebody (you have to wait for at home) shows up, then they find the real problem, and finally believe you.
TV...
Few English channels in HD. Buggy/obsolete/slow hardware. Incorrect info in guide.
Order and install process is painful at best, depending on what you are installing. Clueless over phone (activating or submitting a problem), when they show at home, they try to make you feel stupid.
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Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC | - Je suis tellement d’accord avec toi | |
| | | tellement.... pas d'accord avec vous, si ca serait vrai, j'aurais pas un taux de réussite de 90% avec les clients que je sers
personnellement, sans être raciste ou bien vous offenser, je dirais que c'est malheureusement les personnes qui ont un accent qui fait en sorte que videotron ont une mauvaise image pour certains.
combien de clients ont commencé la conversation en disant, maudit que je suis content de tomber sur un québécois. Oui, c'est certain qu'il y en as qui font un bon travail, mais une bonne majorité s'en foutent carrément | |
| | DanTou
join:2006-10-14
Quebec, QC
kudos:2 Reviews:
·ELECTRONICBOX
 ·voip.ms
·Vonage
| Re: tellement.... Ce n'est pas l'accent le problème. Ils parlent très bien français. Je comprend très bien ce qu'ils disent.
Ils sont juste incompétents. Pas de leur faute. La faute de Vidéotron.
Par exemple, activer un Illico, ça ne devrait pas nécessiter 3 appels sur deux jours différents. Bell et Shaw Direct font ça en une minute ou deux.
Quand on explique une erreur dans le guide, ils ne devraient pas nous offrir d'envoyer un technicien. | |
| | | maglore
join:2011-01-27
Terrebonne, QC | Re: tellement.... avec moi, activer un terminal, maximum 5 minutes, la manette est configuré et tout est testé, 7 minutes si j'ai besoin d'expliquer.
J'en conviens, ils envoient toujours des techniciens, mais les techniciens ferment jamais leurs appels de service avec mention, appel inutile causé STC. Erreurs dans le guide peuvent arriver, c'Est pas le probleme de videotron par exemple. | |
| | | | DanTou
join:2006-10-14
Quebec, QC
kudos:2 Reviews:
·ELECTRONICBOX
·voip.ms
·Vonage
1 edit | Re: tellement.... Chanceux. J'ai acheté mon ENP HD en même temps que ma TV dans un magasin un samedi. J'ai passé une demi-heure au téléphone. Ils m'ont demandé de rappeler une demi-heure plus tard. Une demi-heure plus tard, c'était fermé! J'ai appelé le soutient technique qui m'ont demandé de remettre l'ancien ENP SD et ils ont réactivé l'ancien. Ensuite, il m'ont demandé de rappeler le lundi où j'ai dû réinstaller le nouveau ENP HD. Belle expérience.
Pour ce qui est des nombreuses erreurs dans le guide. C'est la faute de Vidéotron. C'est pas moi qui a choisi leur fournisseur, c'est Vidéotron. De toutes façons, c'est la faute de Québécor parce que le guide est fait par TV Hebdo qui leur appartient. | |
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 Review by PierJes
member for 12.1 years, 1250 visits, last login: 135 days ago
updated 2.4 years ago
- Quebec,QC
- $62 per month
- (12 month contract)
- about 1 days
- "excellent connection. 8000/1000"
- "Uneven customer service."
- "Everything is fine for the time being."
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Tweak test: all within range. MTU and RWIN are OK.
Mail server is OK.
Connection speed OK with Win7 / bad with XP
Technical support service is rather bad... but customer service is acceptable.
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Review by dekodan
member for 2.5 years, 2 visits, last login: 2.4 years ago
lodged 2.5 years ago
- Gatineau,QC
- $73 per month
- about 4 days
- "Super fast broadband speeds."
- "Installation coordination and pre sales info is lacking."
- "Cutting edge technology...sales support needs some improvement"
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I was misdirected several times about where to pick up my modem. Fortunately, I did not leave the house to pick up the modem until a few phone calls to clarify. It turns out the new TGV high speeds 15, 30, 50 and 120 Mbps require a technician to come with the modem and tune the line.
The technician was scheduled 4 evening after placing my order. On the evening of installation he called to say he did not have the modem. He came the next morning and set it all up including a cable line tuning to attenuate the line.
The speeds are awesome! I am happy with the service but clearly they have some work to do on their communications and coordination.
I have the 30 Mbps line. Amazing.
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Review by Neurodog8
member for 4.5 years, 418 visits, last login: 2 days ago
updated 2.5 years ago
- Gatineau,QC
- $40 per month
- (12 month contract)
- about 3 days
- "Speed, low ping, reliable"
- "Dam 40gb cap limit!!!!"
- "Can't beat the speed and quality of the connection"
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I hate calling support to talk to someone in Egypt!
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Review by jeanlouisb
member for 2.8 years, 6 visits, last login: 133 days ago
updated 2.5 years ago
- Saint-Bruno,QC
- $42 per month
- (12 month contract)
- about 5 days
- "very stable and performing connection, good and responsive (quick) customer/technical support"
- "pricey"
- "probably the best choice around Montreal for a residential connection"
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I have been a customer for years and with the noted improvement in customer support and technical support in recent years, I can say that Videotron Internet service is probably the probably the best choice around Montreal for a residential connection.
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