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Videotron page on DSLReports
Six Month Rating

Reviews:
bullet 251 reviews (101 good) (74 bad)
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Review by PierJes See Profile

  • Location: Quebec,QC
  • Cost: $62 per month (12 month contract)
  • Install: about 1 days
Good "excellent connection. 8000/1000"
Bad "Uneven customer service."
Overall "Everything is fine for the time being."
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Tweak test: all within range. MTU and RWIN are OK.
Mail server is OK.
Connection speed OK with Win7 / bad with XP
Technical support service is rather bad... but customer service is acceptable.



member for 13.4 years, 1254 visits, last login: 196 days ago
updated 3.7 years ago

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Review by dekodan See Profile

  • Location: Gatineau,QC
  • Cost: $73 per month
  • Install: about 4 days
Good "Super fast broadband speeds."
Bad "Installation coordination and pre sales info is lacking."
Overall "Cutting edge technology...sales support needs some improvement"
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I was misdirected several times about where to pick up my modem. Fortunately, I did not leave the house to pick up the modem until a few phone calls to clarify. It turns out the new TGV high speeds 15, 30, 50 and 120 Mbps require a technician to come with the modem and tune the line.

The technician was scheduled 4 evening after placing my order. On the evening of installation he called to say he did not have the modem. He came the next morning and set it all up including a cable line tuning to attenuate the line.

The speeds are awesome! I am happy with the service but clearly they have some work to do on their communications and coordination.

I have the 30 Mbps line. Amazing.


member for 3.8 years, 2 visits, last login: 3.7 years ago
lodged 3.8 years ago

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Review by Neurodog8 See Profile

  • Location: Gatineau,QC
  • Cost: $40 per month (12 month contract)
  • Install: about 3 days
Good "Speed, low ping, reliable"
Bad "Dam 40gb cap limit!!!!"
Overall "Can't beat the speed and quality of the connection"
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I hate calling support to talk to someone in Egypt!

member for 5.7 years, 686 visits, last login: 1 days ago
updated 3.8 years ago

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Review by jeanlouisb See Profile

  • Location: Saint-Bruno,QC
  • Cost: $42 per month (12 month contract)
  • Install: about 5 days
Good "very stable and performing connection, good and responsive (quick) customer/technical support"
Bad "pricey"
Overall "probably the best choice around Montreal for a residential connection"
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I have been a customer for years and with the noted improvement in customer support and technical support in recent years, I can say that Videotron Internet service is probably the probably the best choice around Montreal for a residential connection.

member for 4.1 years, 7 visits, last login: 1.1 years ago
updated 3.8 years ago

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Review by gravufo See Profile

  • Location: Saint-Laurent,QC
  • Cost: $160 per month (36 month contract)
Good "VERY reliable, fast, low latency"
Bad "Pretty expensive, low transfer caps"
Overall "Awesome if you don't transfer (P2P, host, etc.)"
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My Other Reviews

·ELECTRONICBOX
TGV 15, home phone, illico HD, cell phone.

Speed is always constant OR goes higher than expected. Latency is always low.
I don't watch tv too much, so can't comment on that.
Phone quality is good, sometimes we get echoing when on more than two devices at the same time, but it rarely happens.
Cellphone is awesome, great unlimited plans (although not enough data, but meh)

In the end, it's worth it imo!

member for 3.9 years, 1561 visits, last login: a few minutes ago
lodged 3.9 years ago

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Review by songeur See Profile

  • Location: J0K-2L0
  • Cost: $200 per month
  • Install: about 1 days
Good "best service so far"
Bad "can be hard to join them"
Overall "not all employer know all information"
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my speed is TVG30
order/install was very fast and easy
Cable mode for TGV30 and VOIP

sorry dont understand oother question

member for 3.9 years, 282 visits, last login: 3.1 years ago
lodged 3.9 years ago

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Review by stripe9 See Profile

  • Location: Montreal,QC
  • Cost: $89 per month (12 month contract)
  • Install: about 2 days
Good "Speed advertised is speed obtained"
Bad "Tech support"
Overall "Expensive but great speed (d/l)"
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Expensive but great speed (d/l)

member for 8.3 years, 249 visits, last login: 1.8 years ago
lodged 4 years ago

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Review by hugmenot See Profile

  • Location: Vaudreuil-Dorion,QC
  • Cost: $67 per month (36 month contract)
  • Install: about 28 days
Good "Business Plans, Fast 330kBps, No Throttling, Relaible"
Bad "Unrealistic Residential Plans, Low Bandwidth Caps, Extreme surcharges"
Overall "Use Videotron Business Instead, True Unlimited, doing >300GB per month without problem"
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After two weeks and two technicians who didn't have the necessary tool to install (fiche to pass cable underground) I personally rented one myself and called them over. They were all polite and installation took an hour for the Duo Plan (High Speed and Telephone).

Videotron is the only broadband provider in my area. Strangely Bell calls me every month to sign up DSL followed by an apology explaining it's not available. I knew the unreasonable bandwidth restrictions and exorbitant surcharge fees before signing up but I had no choice.

The telephone service is just as good and Bell. Be prepared to get a dozen sob cards, letters, rate matching, phone calls begging to switch back.

2008-Today: Switched to Videotron Business. No wait time for support, same speed without caps, a bit pricey but well worth it. Especially if you take the cheaper Business Duo Package (Basic Internet + Telephone) for 67$ per month.

member for 6.1 years, 9 visits, last login: 4 years ago
updated 4 years ago

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Review by AwaKeN See Profile

  • Location: J5C
  • Cost: $69 per month (24 month contract)
  • Install: about 90 days
Good "Vraiment très rapide"
Bad "upload vraiment bas"
Overall "J'adore leur service !"
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J'ai le TGV30 et c'est vraiment impressionnant la vitesse !

member for 8.1 years, 694 visits, last login: a few hours ago
lodged 4.2 years ago

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Review by Picaw See Profile

  • Location: Montreal,QC
  • Cost: $15 per month
Good "All point are good when u work for the compagnie"
Bad "nothing at all"
Overall "The best and final"
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I work for Videotron and for sure i got a good price for all the service. ive been there for almost 3 years and never i had a probleme. Sure u will say: '' Of course he work there'', even if i was not working for Videotron i would had the same service. They only Service i dont have with them is my cellulaire, maybe later, you never know.

member for 12.2 years, 911 visits, last login: 1.6 years ago
lodged 4.2 years ago

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