Review by songeur Location: J0K-2L0 Cost: $200 per month Install: about 1 days best service so far can be hard to join them not all employer know all information

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my speed is TVG30
order/install was very fast and easy
Cable mode for TGV30 and VOIP

sorry dont understand oother question

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Review by stripe9 Location: Montreal, QC, Canada Cost: $89 per month (12 month contract) Install: about 2 days Speed advertised is speed obtained Tech support Expensive but great speed (d/l)

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Expensive but great speed (d/l)

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Review by hugmenot Location: Vaudreuil-Dorion, QC, Canada Cost: $67 per month (36 month contract) Install: about 28 days Business Plans, Fast 330kBps, No Throttling, Relaible Unrealistic Residential Plans, Low Bandwidth Caps, Extreme surcharges Use Videotron Business Instead, True Unlimited, doing >300GB per month without problem

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After two weeks and two technicians who didn't have the necessary tool to install (fiche to pass cable underground) I personally rented one myself and called them over. They were all polite and installation took an hour for the Duo Plan (High Speed and Telephone).

Videotron is the only broadband provider in my area. Strangely Bell calls me every month to sign up DSL followed by an apology explaining it's not available. I knew the unreasonable bandwidth restrictions and exorbitant surcharge fees before signing up but I had no choice.

The telephone service is just as good and Bell. Be prepared to get a dozen sob cards, letters, rate matching, phone calls begging to switch back.

2008-Today: Switched to Videotron Business. No wait time for support, same speed without caps, a bit pricey but well worth it. Especially if you take the cheaper Business Duo Package (Basic Internet + Telephone) for 67$ per month.

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Review by AwaKeN Location: Saint-Philippe, QC, Canada Cost: $69 per month (24 month contract) Install: about 90 days Vraiment très rapide upload vraiment bas J'adore leur service !

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J'ai le TGV30 et c'est vraiment impressionnant la vitesse !

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Review by Picaw Location: Montreal, QC, Canada Cost: $15 per month All point are good when u work for the compagnie nothing at all The best and final

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I work for Videotron and for sure i got a good price for all the service. ive been there for almost 3 years and never i had a probleme. Sure u will say: '' Of course he work there'', even if i was not working for Videotron i would had the same service. They only Service i dont have with them is my cellulaire, maybe later, you never know.

BingoRingo join:2010-03-29 Gatineau, QC 1 edit BingoRingo Member 2010-Jun-19 4:57 pm Nothing negative? Just the low download limit and the high prices are two major negative points from Videotron. So if you work there, why don't you give us a good price? 2010-Jun-19 4:57 pm: · hey mods ·
	Picaw Which No One Have Seen Before Premium Member join:2002-06-24 Montreal, QC Picaw Premium Member 2010-Jun-20 7:03 pm Re: Nothing negative? I work for them, i don't owned it 2010-Jun-20 7:03 pm: · hey mods ·
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Review by pll Location: Quebec, QC, Canada Cost: $100 per month (36 month contract) Never lost my connection since the 2 last years. The price is not so bad (120$ for TV, Internet, Phone) 36 Months contract, and you need to take all the services to have a discount price.

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I was with a bell MVNO for my internet 2 years ago and I was always losing my connection, I had less tv channels and no LD on the phone for at a higher price.
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I have a bundled package which is kinda great.
Internet Intermediate ; something like 1Mb/s (which is in reality 700-800ko/s) and I can download/upload up to 15 Gigabytes a month.
Landline Phone : Long Distance all over the province of Quebec.
TV : I've got something like 30 channels (which is enough for me)
Price : $120 / month
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Never had to call technical support, never lost my connection.

VideotronSUC @magma.ca VideotronSUC Anon 2010-Jun-1 9:58 pm The most expensive and horrible service in all Canada, The most expensive and horrible service in all Canada, The area where I live, videotron has monopoly and god they are horrible, everything from customer service to service reliability, 2010-Jun-1 9:58 pm: · hey mods ·

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Review by BCMike4 Location: Saint-Hubert, QC, Canada Cost: $35 per month (12 month contract) Install: about 7 days Reliable, advertised speeds, simple setup, student rates Very low download caps, poor overall value, contracts, poor self-serve website Reliable service, poor value

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I ordered the student high-speed internet package (7.5Mbps/820kbps) in September. Installer attempted to activate a current cable modem I had bought from another provider but apparently this isn't possible - you are forced to rent a modem from Videotron (there is no option to buy a modem and save on your monthly bill like several other cable providers). They also charged $40 for installation (no new cables/jacks needed to be installed, just a new modem plugged in). I was shocked when I received the first bill and discovered they were charging for TV cable despite making a point to tell them we don't want TV cable. They resolved this by adding a credit to my account.

The internet service is very reliable and the speeds are as advertised, which is important to me since I use my internet connection for school research, work, and voip. This is the only positive thing I have to say about Videotron and the main reason why I chose them over their DSL competitors.

The biggest downside I have found is the very outdated and low data caps. No other Canadian ISPs I am aware of offer such a low (30GB combined/month) usage cap for similar speed service and charge so much ($7.95/GB) if you exceed the cap. At least they give you the option to add an additional 30GB 'data package' but still at a steep cost of $12.50/month. And then the only way to activate or deactivate this 'data package' is to phone them (why can't I do this from the customer web site?). So each month that I end up nearing the 30GB limit, I need to call support and request and additional 30GB, which is in effect for a minimum of 30 days. So even if you stay under 30GB the following month, they will charge you again for the extra data anyway since it isn't possible to cancel for the following month. Then I need to remember to call them back a minimum of 30 days later to deactivate the extra data package, or they will keep charging for it whether I use it or not.

Since I often exceed 30GB in a month, which isn't hard to do, I enquired about upgrading my service to Ultimate 30 which allows a more reasonable 100GB monthly cap. I was willing to pay the difference between my current student rate for high speed and Ultimate 30, but they would take away my student discount and make me pay full price if I went ahead with the upgraded plan. My previous ISP, Shaw, does allow you to upgrade to higher speed services and keep the same student savings (just paying the difference) which makes a lot more sense - they make more money and I get to pick the higher level package I want.

After using Shaw in the west for many years, I really feel like my options with Videotron are very limited in comparison. Videotron offers similar good reliability and consistant speeds as other national cable providers, but when you look at what the others are offering and compare prices, contracts, data caps, included extras (like security software, speed boost), option to purchase your own equipment, installation charges, etc. it is obvious that Videotron does not offer very good value. I guess as the only cable company in the region they are getting away with these charges now, but unless they become more competitive in the near future, I will definitely be looking for any alternative once my contract with them is up.

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Review by jsmaster Location: Montreal, QC, Canada Cost: $106 per month (24 month contract) Install: about 4 days 7.5 Mbit dans le tapis classe affaire, Service à la clientèle et support technique compétents Prix un peu élevé, ligne téléphonique avec 5 services étoiles un peu chère aussi

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Aujourd'hui je me suis fait brancher mon service affaire de Vidéotron pour ma compagnie de photographie.

Mon rendez-Vous était prévu entre 13:00 et 17:00 et le technicien est arrivé à 13:25. Hyper courtois, gentil et surtout professionnel.

Le branchement a duré 25 minutes. Les prises étaient existantes dans ma maison déjà car le service résidentiel y avait déjà élu domicile (!)

Après les mesures des signaux, tests de navigations et téléphonie. Tout fonctionne à merveille.

Ma vitesse est constante à 7 Mbits. Aucun ralentissement et je regarde ma connexion pour le reste de la soirée pour détecter d'éventuels problèmes

EDIT : 8 avril 2010 20:00

Je me suis fait crosser par Videotron , je ne veux plus jamais avoir a faire avec leur service a la clientele mediocre.

Le tout m'a couté toujours plus cher que prévu, au lieu d'être 106$ avec taxes comme le prévoyait le contrat, cela s'élevait a 140$ et des poussieres

max 1984 @mc.videotron.ca max 1984 Anon 2009-May-16 2:48 pm service client pourrie il ya eu un probleme lors de mon payment moi qui fais toujours sa par internet mais la le payment ses pas rendue donc il ont couper ma ligne et la ils sont sont lensser la balle du service a la clientele au soutient technique jusqua la perception . ensuite apres quatre jours de combat pour ravoire ma ligne internet il me lon reactiver mais a la plus basse vitesse presque un 56k, contrairement a mon 11mbs qui etais de la bombe. la il faut que je patiente 4 autre jours pour quil envoie un tech a la maison pis que lui vas me dire que ses un probleme a la central bref videotron est un excellent service mais le service client est remplie d innocent plus les un que les autrte. bref il traite leur client comme de la marde. 2009-May-16 2:48 pm: · hey mods ·
	CrashD1n3r1 Premium Member join:2004-04-08 Canada CrashD1n3r1 Premium Member 2009-May-26 2:30 pm Re: service client pourrie Un compte est transféré au service de la perception après 2 mois de non-paiement, au 3e ils te débranche. De plus, si tu as payé par internet il est très facile de le prouver en utilisant le registre de transaction de ta banque. 2009-May-26 2:30 pm: · hey mods ·
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Review by straw Location: Quebec, QC, Canada Business customer Cost: $78 per month (12 month contract) Vitesse acceptable, très stable, téléchargement illimité Prix élevé Si le prix ne vous dérange pas, c'est LA connexion à avoir.

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J'ai toujours été un client de vidéotron et j'en suis amplement satisfait. Je suis présentement sur le forfait business 7.5/820 avec téléchargement illimité. Le service est super stable. Je n'ai constaté aucune déconnexion durant mon 12 mois de contract. J'ai une vitesse dans les normes 7.03/750. Le service à la clientel est compétant. Je n'ai jamais eu de problème avec eux et l'installation c'est très bien déroulé.

Le seul "problème" est que le prix est très élevé mais, dans les forfaits que vidéotron offre, c'est lu plus avantageux si vous utilisez beaucoup de bande passante dans votre mois.

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Review by Oxidd Location: Laval, QC, Canada Cost: $45 per month (12 month contract) Speed / No throttling / Reliable Download CAP (30gig for HS) / Extra gig is $$$ Switching to Teksavvy once my contract is done.

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I like my 7.5mbps connection, but the 30gig a month is bugging me. I watch alot of streaming (legal) and I must take care not to bust my limit.

I don't mind switching to Teksavvy to have 2mbps lower, but 200gig instead, for less.

rykolo join:2007-01-02 Montreal, QC rykolo Member 2010-Mar-4 3:15 pm teksavvy What is this teksavvy that you speak of? It is any cheaper? I often find that I rarely get the 7.5mb/s download speed because websites simply don't have the bandwidth so I wouldn't mind 2mb/s slower. 2010-Mar-4 3:15 pm: · hey mods ·
	Oxidd join:2010-02-24 Pierrefonds, QC Oxidd Member 2010-Mar-4 3:34 pm Re: teksavvy teksavvy.com or check in this website Forum, in the Canada section. They are Toronto based, but offer service in Montreal. It's a 5mbps/800kpbs service. no contract 200gig CAP or Unlimitted 4$ extra for MLPPP (bypass Bell throttling of Torrents) if you don't have a phone line with bell at home, then add about 9.10$ for the Dry Line to use the DSL with. I'm currently shopping for a good modem, and once I have it, im ordering teksavvy for a month, see how it is, then cancel Videotron if I'm satisfied. 2010-Mar-4 3:34 pm: · hey mods ·
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