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Review by (hidden by request)
(review was emailed from domain mvshelp.net)
lodged 1 days ago
 11209
 $47 per month "Isn't any. Slow Internet, garbled TV stations, don't use expensive phone service" "Very slooow for $47 a month. Clear hotspot is 3 to 5 times faster." "TWC doesn't hear the FIOS footsteps. If you work there, start looking for a job."
| Pre Sales information:
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(ratings well below consensus)
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I've been with TWC Roadrunner for over 12 years now. When I started,
there wasn't different speeds you could choose from, there was one and
it was fast. I mean, 10 meg in a couple of seconds fast. Now there are 5
different speeds. I don't know how that even works, but I do know, my
broadband speeds are very slow now. So slow, I have to sit and watch the
screen draw sometimes. And they're always telling me it's my computer or
my router or something else. Today, a Saturday, I'm getting about 1 to
1.5 Mbps. It's bearable but slow.
Thing is, I have TWO computers next to each other. A couple of weeks ago
I got a CLEAR 4G hot spot device and a USB G Network Adapter. The one
with TWC is showing 1 to 1.5 like I said. The Clear is showing 5 to 7
Mbps, 3 to 5 times faster. I am going to use both for a couple of weeks
and then cancel my TWC. I pay the same for each so why should I get less
speed for the same money? While I'm at it, I'll be returning the DVR
boxes and will be getting DirecTV with EVERY channel for 2/3rds the
money I'm paying TWC for TV.
So in answer to your question, TWC Roadrunner is garbage.
Comments:
 | | . Sorry about that. Did Time Warner installer come and check what wrong with your services? | |
| |  Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2 | Re: . maybe he has the wrong config that happens sometimes | |
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Review by striker325 
member for 2.7 years, 359 visits, last login: 1 days ago
updated 1 days ago
- 91331
- $25 per month
- (12 month contract)
- "Getting advertised speeds!, Low Latency!"
- "It's cable internet and it works"
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I ordered the lowest package of internet service that Time Warner offers (The lite package).
Ordering process went smooth and the installation also went according to plan. (I placed the order online)
Time warner cable supplied me a cisco modem and they did all the process of installing it near my router.
Comments:
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 Review by GNH
member for 12.4 years, 2752 visits, last login: 4 days ago
updated 4 days ago
- 76016
- $33 per month
- "Faster Upload"
- "No FTTH"
- "We'll see..."
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ibid.
[08.21.08] Last update was 1.7 years ago... all is still very well. Happy camper.
[02.09.10] Last update was 1.47 years ago... all is still very well. Happy camper.
[05.09.10] Last update was 88 days ago... all is still very well. Happy camper.
[05.16.12] Last update was 737 days ago... all is still very well. Happy camper.
»www.speedtest.net/result/1954991092.png
Comments:
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 Review by ds5v50
member for 9.3 years, 2702 visits, last login: a few hours ago
updated 4 days ago
- 43420
- $39 per month
- "Faster then Dial Up"
- "No competition to get Upgrades"
- "I would take Fios if it was offered."
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I now have Road Runner as part of a bundle. Which includes Turbo. It cost me 189$ a month for TV/Phone/Internet with a few addons. The service can be great at times. But it never last. I am waiting for either competition or Docsis 3 to roll out on my node. Knowing Uverse has stopped deploying then I am sure I will not see D3 in my area now. As usual no competition to drive up the services.
Comments:
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Review by nt8d09
member for 10.4 years, 8 visits, last login: a few hours ago
updated 7 days ago
- Standish,Cumberland,ME
- $134 per month
 about 7 days- "Pretty stable, almost always up"
- "Low upstream, high price for current bandwidth"
- "Functional, only other option is Telco DSL"
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Have at Road Runner Standard Resi for 2 years, no real downtime issues, but have had issues on the past where I was receiving a new DHCP IP every couple of hours. Also the upstream bandwidth in this tier was a mere 512k (speed tested about 460k), this has been increased to 1Mb (970k speedtested) as of April 2012 as part of TWC's DOCSIS 3.0 upgrades.
Downstream bandwidth has fluctuated wildly from 1Mb +/- to 20Mb with an average of 10Mb or so. Since the before mentioned upgrades the downstream speed has been a pretty steady 18-20mb. I had previously experienced speedtests where the downstream ran at near 20mb for the first 50-60% of the test then dropped to 10Mb+/- or less for the remainder of the test.
Time will tell if these new speed increases and upgrades result in better consistency in speed.
The price listed reflects TWC bundle of RR Resi Standard, with 1 Digital Set top box as of April 2012.
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Review by jacour
member for 10.4 years, 3876 visits, last login: a few hours ago
lodged 7 days ago
- Ypsilanti,Washtenaw,MI
- $78 per month
- about 1 days
- "Delivers the speed promised"
- "Clueless level 1 support, intermittent connection drops"
- "Meh"
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TW supplied Uube modem/router was a nightmare piece of gear to work with, and it might have been responsible for the connection drops. Replaced with customer owned Motorola DOCSIS 3 modem and Cisco router and have had not problems.
After provisioning the new customer owned modem (which took way too long), TW did a configuration change that provided the router a non-routable IP. Level 1 tech support assured me that this is the way it is supposed to work then disconnected my call when I asked to be escalated. When I called back I asked for a Level 3 tech who understood what was happening and sorted it out in about 30 seconds.
However, in the course of two phone calls I had to verify the phone number on my account and personal information FIVE times. Seriously? Haven't you people hear of SIP and if you can't configure your call center to use it why the heck are you in the communications business.
Comments:
| | RR Speed at 30/5 I'm not DISPLEASED with it but I'm a little disappointed because the best Download speed I got was 22.35mbps | |
| | | | Re: RR Speed at 30/5 If you are using your own router, call back to tech support and have them place your modem into "bridge mode"; this will allow you to utilize the full speed of your connection.
If your directly connected to the modem, check your NIC card, as it may not be configured properly or able to handle the increased speed. | |
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Review by MacAlert
member for 7.1 years, 1911 visits, last login: a few hours ago
updated 8 days ago
- 11355
- $200 per month
- "Nothing"
- "Everything"
- "If you have a choice, do not choose RoadRunner"
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Service is horrible. Internet constantly drops out and modem restarts. Video is choppy and audio drops out. Zero value for the outrageous amounts that TW charges.
5/26/2009
So my service has improved slightly however it took an email to one of the head honchos in NY who contacted the VP of Engineering. I just wish it didn't have to come to that. I will be dropping TW as soon as FIOS is available.
12/03/2009
So I switched to my own modem, Motorola SB6120 and my internet problems have disappeared....for now. I find it funny that I had to shell out my own money to fix something TW could have easily done.
5/2012
No longer a TWCNYC customer!
Comments:
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Review by Anonymous_
member for 7.9 years, 3921 visits, last login: a few hours ago
updated 38 days ago
- 127.0.0.1
- $43 per month
- (24 month contract)
- about 2 days
- "works good most of the time"
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30/5
seems to be better now days
Attachments:
Comments:
| | Maybe... If you have 2.4 gHz phones and 2.4 gHz wireless that could be your problem. Try moving the phones away from the router and see if the problem iproves at all. | |
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 Review by Jawsinc
member for 1.3 years, 79 visits, last login: 3 days ago
updated 39 days ago
- 11377
- $120 per month
- "Draining your sanity and bank account."
- "RR Blazing Fast Speeds That Are 4X Faster Than Dial-up!"
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RR Blazing Fast Speeds That Are 4X Faster Than Dial-up!
Update: Since I've upgraded to 30/5 the service is awesome. This upgrade was not by choice, all the other services that TWC offers are only a little faster than Dial-up, not much faster...just a little itsy-bit faster...
Turbo is about 5-6Mb. Standard is about 1-2Mb. Utilization issues going on for over a year now...
Comments:
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 Review by flashhuge13
member for 3.9 years, 37 visits, last login: 8 days ago
lodged 42 days ago
- 93313
- $44 per month
- (month by month)
- about 3 days
- "Fast! Promised 20 getting about 28mbps"
- "Good internet provider."
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Great value, better than any I've had. Fast.
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