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Review by TWC_User See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost: $50 per month
  • Install: about 3 days
Full speeds almost all the time, pricing isn't that bad.
TWO billing mistakes, with occasional connectivity issues.
It does what it needs to do, but I hope for more local competition.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·AT&T U-Verse
I am using their Standard tier internet (originally 10/1, later upgraded to 15/1, and now the 10% provisioning is more of 16.3/1.1), originally paying $29.99. But since my promotion ends in one year, they continued to give me an another promotion, but pricing increased to $36.99 (without taxes, modem fees, etc.), I am fine with that... for now.

I ordered internet online, and process is pretty smooth. Although the technician came in a few minutes late(I think the appointment was around 10am-12pm, the technician came around 12:05pm). First he checked the cables outside, and drilled a hole so the cable can go through. He installed an Ambit modem (forgot the model number), which now I am using my own modem, Motorola SB6141. Everything went smooth, until when the technician was about to leave, my neighbor came out and told the technician that he disconnected his TV cable. The technician quickly installed a splitter, and no problems.

Overall I am fine with my internet speeds, no outages, no slow-downs (almost all the time), and I am pretty fine with it. Although I want competition. Besides TWC, only AT&T serves in our area as well. But they are only offering up to 1.5mbps DSL, which is completely irreverent in terms of speeds and pricing. I would want AT&T to have Uverse coverage in our area, not because I want to switch back, it's because I want competition in case if TWC soars up prices on me.

Update 12/4/13 - Time Warner keep charging me for modem rental, even though I have been using my SB6141 for more than a month. The lady over the live chat was nice enough to remove the fee. So I guess another problem solved. But seriously Time Warner, fix your billing systems. It looks like the billing system is more "profit" wise than accuracy. This is already the second mistake Time Warner did. The first time was charging me for installation fee even though it was free. And I am dropping the pre-sales 25% lower because of that.

Update 12/16/13 - During the past few days, my internet connection was pretty terrible. I am getting over 200ms+ ping, and also packet loss. Speed was also dramatically decreased, making it a terrible browsing experience. Because of that, I am dropping connection reliability 25% lower.

Update 4/9/14 - Everything is still fine, getting full speeds almost all the time, maybe with the exception of peak times. I will have to see about pricing changes after my 2nd year promotion (which ends in august), plus the upcoming MAXX upgrades (if it ever happens in my area).

Update 6/16/14 - Connection problems are getting worse lately. I don't know what is going on, but I am getting packet losses/high ping issues, sometimes few times a week, sometimes as worse as few times a day... can't even play any online games with my connection. For this, I am taking off another 25% from connection reliability. Might have to contact TWC about this if this keeps happening. No TWC MAXX upgrades yet, still sticking with 8 download channels and 1 upload channel.

Update 7/31/14 - Just upgraded to Turbo as a part of negotiation, since they are going to charge me $50 for standard, so I called their retention department and the promotional price for turbo is all they can offer me. I said yes, and saved $5 a month, for now. I should be more aggressive next time when I am negotiating with TWC. No TWC MAXX upgrades yet, but we will see how it goes later this year.

Update 11/13/14 - After month and months of desperation, TWC MAXX has finally arrived to my area, and at the same time, they announced the completion of TWC MAXX upgrades in New York and Los Angeles. I am getting 69/11 for now, because my router isn't gigabit capable. Connection reliability has gotten better now, I will raise 25% for connection reliability. I will update once I get my new router.

Update 1/3/15 - I recently got my new router from T-Mobile, the T-mobile Personal CellSpot (Model number TM-AC1900). It's essentially the same as the RT-AC68U, with a modified firmware. Since it's free to rent (as date of 12/21/14, now sure when they will end the free rental, you pay $25 deposit regularly), and I needed a new router to handle the new speeds, it's perfect for my needs. I am getting full speeds now for my Turbo Plan (now Ultimate 100), usually around 108/11. So far, everything is good.

Update 7/17/15 - I rebooted the modem and router this morning, and got the over-provisioning speed bump like other users mentioned in the TWC forums. I am getting from 108/11 to now up to 118/12. Not a huge difference, but it's a nice little speed bump. Other than that, everything is working fine.

Update 11/27/18 - TWC is no more, Charter Spectrum has been here since about 2 years ago. Nothing changed too much, I am still getting reliable speeds as always. In terms of equipment, I now have the E31T2V1 DOCSIS 3.1 modem (Technicolor version), same router (TM-AC1900 flashed to AC68U. The modem is good, but too bad I can't access the modem status page.

Update 8/25/19 - After disconnecting and reconnecting back for internet service, it seems that I got upgraded to 200/10 for free, not official since rate cards still states 100/10 for standard. Not too sure why that happened, but I will take the free upgrade.

Update 5/19/21 - The whole pandemic situation has increased the use of the internet in general, but it remained stable for me during this whole time. Everything seems to work as usual.

Update 11/5/23 - There has been various upgrades in speeds, and Spectrum now is giving me a free upgrade to 500/20 for the same cost of $50/month, so I am not exactly complaining. However, reliability had not been the best compared to before, every once a while I do have to restart the modem to get internet back on.

member for 10.6 years, 3223 visits, last login: 4 days ago
updated 133 days ago

mbreyer
join:2013-11-14
Dayton, OH

mbreyer

Member

.

sir that is the competition. they just aren't competing very well

TWC_User
join:2013-07-31
Los Angeles
·AT&T U-Verse
·Time Warner Cable
(Software) pfSense
Humax BGW320-500
TP-Link EAP610

TWC_User

Member

Re: .

said by mbreyer:

sir that is the competition. they just aren't competing very well

Yep, typical monopoly in the telecommunications. And the politicians just doesn't give a damn about it.

FreeBSDuser
join:2013-05-15
Somers, NY

FreeBSDuser

Member

Alternatives

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).

TWC_User
join:2013-07-31
Los Angeles
·AT&T U-Verse
·Time Warner Cable
(Software) pfSense
Humax BGW320-500
TP-Link EAP610

TWC_User

Member

Re: Alternatives

said by FreeBSDuser:

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).

I do know that sonic.net is available in my area, but I live 10000 feet away from the CO... I don't think I can get fast speeds from that range.

BBACIS
Premium Member
join:2002-11-23
Hope Mills, NC

BBACIS

Premium Member

Interesting

to say the least

Review by jazz57 See Profile

  • Location: Cathedral City, Riverside, CA, USA
  • Cost: $250 per month (month by month)
  • Install: about 5 days
Reliability improved in recent years
Poor upload speed
Better than DSL though not as good as it could be in upload perfmance
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Frontier FiberOp..
--------------- FINAL UPDATE -------------

After more than 20 years with Spectrum (and TWC), I've switched to fiber. Speed is much better (500/500) and at a reasonable cost. I've given up cable. Will use a combination of antenna and streaming going forward. I definitely recommend switching to fiber if you have that option. I'll leave this review up for those interested.

Final speed on their standard service was 10/300 and I tested around 12/250.

----------------------------------------------

*** Please skip to the end of this review for the latest update. ***

I've had Time Warner Desert Cities since 2001. I started with 3M down and 384k up way back then. Now it's advertised as 15/1 but apparently over-provisioned slightly to make up for removal of powerboost, a feature that gave us a brief burst to the cable's full bandwidth.

Over the years I've had two issues with poor signal quality which were rectified by truck-rolls. Initial calls to tech support weren't helpful and I had to talk to three different people before they'd send someone out. The techs they did finally send were helpful though. More recently TWC has installed some auto monitoring systems to proactively fix problems on the network and in the last year they've upgraded to DOCSIS 3. I purchased a D3 modem to avoid the monthly $6 fee. They currently bond 4 downstream channels but only use one upstream channel in the old D1.1 mode.

That leads me to my major complaint, namely the lack of upstream bandwidth. I regularly upload HD videos to YouTube and at the recommended bitrate of 8Mb/s, a 20 minute video takes over 2 1/2 hours. I wish they would offer at least 10Mbits of upstream, but alas the fastest they offer is 5Mbits, on par with Sprint's LTE network. They need to step up their game here. My brother gets 35Mbits up on FiOS.

Otherwise the service is OK. Reliability since the above mentioned problems has been good and it definitely beats DSL. Time Warner should set their sights higher, though, and try to beat FiOS and the emerging wireless networks before it's too late. 4G tethering, anybody?

UPDATE Sept. 2015
------------------------

DSL Reports has asked me to update my review and I'm happy to do so. Since my last posting, 8x4 bonding has become active though still no speed increases. Word is TWC is planning a new round of upgrades known as MAXX, which should increase speeds by a factor of five (both up and down). Rumor was we'd have it by end of summer but that's apparently been postponed until after the all-digital transition coming later this year. I'll write more when/if that happens.

UPDATE Nov. 2016
-----------------------

It's been over a year and time for another update...Time Warner Cable is no more, having been purchased by Charter. Service is now offered under the "Spectrum" brand. The upgrades promised for summer 2015 have yet to materialize for me, though neighboring areas are achieving speeds of up to an advertised 10/100 on the new standard internet plan. That's pretty good for most folks with today's usage patterns (video streaming, etc). I hope my area will be upgraded soon.

The available packages have changed, making it more expensive if you want to continue receiving TV channels offered as standard on the old TWC plans. There isn't much flexibility, either.

For example, the "Triple Play Select" package (TV, internet, and phone) costs $90 (plus some extra fees). Not bad for all three. But what if you don't want phone? It's still $90. And to get channels like TCM requires you to buy HBO, Shotime, and Cinemax as well for $110.

Let me close on a positive note (and hopefully assuage some criticism) by saying I think TWC/Spectrum has been a solid provider for over 15 years now. There is no better internet service in my area. I wouldn't have stayed with them if I thought otherwise. If you can get the 10/100 plan along with whatever TV/phone service you desire for an acceptable price--go for it. You won't be disappointed.

I'll be calling them again next month to see whether they have any new plans that meet my specific needs (yours may be different!) at a better price and--rest assured--will switch if that's the case. Happy surfing.

UPDATE 5/2017
-------------------

Bit the bullet and upgraded to a true Spectrum plan. To get the desired channels I had to sign up for the Silver package. With that, two cable boxes and 10/100 internet the price is now $165.

Certain channels sometimes drop out but other than that the service has good reliability. I continue to wish for more upstream bandwidth but that will likely have to wait until D3.1 Full-bandwidth is deployed, probably not for several years yet. My biggest complaint continues to be the high price. As long as they have a monopoly though that isn't likely to change. Let's see how long it takes Elon to launch his 4500 satellite fleet!

member for 16.9 years, 726 visits, last login: 1 day ago
updated 292 days ago


Anon09d48
@2605:e000.x

Anon09d48

Anon

Really?

I live in Cat City and have the new Spectrum internet. You've been advised you switch into a Spectrum package to get the new speed (Many Times mentioned to you) yet you still have not done that. You will not receive the new speed increase until you make the switch. Constant mentioning of you not having the speed increase is now getting rather annoying. Make the switch, get a new modem and get the new speed
jazz57
join:2007-04-16
Cathedral City, CA

jazz57

Member

Re: Really?

I've also mentioned that the new Spectrum package will cost more because to get the same channels I have under TWC requires the Silver plan.

Why don't you read some other posts if that annoys you much? Are you a shill for Charter?

Review by NetworkMan See Profile

  • Location: Wadsworth, Medina, OH, USA
  • Cost: $80 per month (12 month contract)
Decent latency
Horrible reliability and expensive
Not recommended
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·AT&T U-Verse
·Comcast XFINITY
Time-Warner ("Spectrum") remains the carrier of last resort in our area. It's expensive ($80 for 300/10 service) and is unreliable. There is no back-up power in their infrastructure and we lose service every time Ohio Edison kills the power -- which is often. We have a back-up generator but it won't restore our Spectrum service.

We use a 4G cellular back-up with a Peplink Balance series router to keep the internet on when T-W/Spectrum fails.

And ... did I say it is EXPENSIVE for what we get?

member for 8.1 years, 1346 visits, last login: a few hours ago
updated 1.2 years ago

SlabBulkhead
join:2001-12-05
Dayton, OH
(Software) pfSense
Ubiquiti U6-Pro
Ubiquiti U6-LR

1 recommendation

SlabBulkhead

Member

Sounds par for the course

Spectrum around the Dayton area fits this description as well. The funny part is that rack rate for AT&T Fiber gigabit tier is around the same as what Spectrum thinks their 100/10 is worth.

The power for my node would last about 2.5 hours or so after a power failure, but I am sure that will eventually decline to zero as the batteries continue to be left unmaintained.

NetworkMan
join:2016-01-11

NetworkMan

Member

Re: Sounds par for the course

When street power fails in our area Spectrum dies immediately. So, you have an edge there. ;)
If there was an alternative I'd jump ship immediately. I'm "on the list" for Starlink but that's vapor-ware at this point.

Review by thebarkeep See Profile

  • Location: Saint Petersburg, Pinellas, FL, USA
  • Cost: $45 per month
Consistent
upload speed
fine service
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Okay

member for 21.6 years, 35 visits, last login: 1.4 years ago
updated 1.4 years ago


ITALIAN926
join:2003-08-16

ITALIAN926

Member

Bring on Fios !

Yea, I wanna see you stick with RR when your telco's fiber to your home one day nets not Mb's but Gb's/sec

SubMan337
@rr.com

SubMan337

Anon

Re: Bring on Fios !

Fios! my ratty rearend. Notice the "ONE DAY" in there. . . we'll all be dead -- ONE DAY! Why wait, have what you can now. Roadrunner rocks!






Review by JackVolsFan1 See Profile

  • Location: Dayton, Montgomery, OH, USA
  • Cost: $80 per month
reliablity, value is great, good tech support
none
Definately a great deal, IMO
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Charter
update on 8/25/2022

speed is actually 400/20. I but I swear that I saw it listed as 500/25 on my account page last week. LOL whatever!
I still plan on keeping them. I don't seem to have the issues that others seem to have with connectivity.
---------------------------------------------------------------------------------- --------------

update on 8/17/2022

another update for TWC (now Spectrum/Charter)

Still on the middle tier of their service but service was just bumped up for free to 500down/25up. We now have Metronet as an alternate provider (Fiber). They are offering a very good introduction offer for one year. But since I am probably moving soon, I'll be keeping Spectrum for now.
----------------------------------------------------------------

update on 8/22/2020

just updating my review of Spectrum Internet.
I upgrading back in April to the 2nd level of their internet speed (400/20). My 1yr contract had ended and felt it was time to get the speed bump. I feel the price is worth what i am getting with very limited outages and no caps that i have seen. My speedtest normally get 475/24mb. They have 1gb available but with my children moving out i feel what i have now is acceptable.

But no matter how much they try, i will not be getting their TV packages. Those are way to expensive and i can watch most of the shows i like over the internet.

Update on 1/25/18

It's been a long time since I reviewed my service with Time Warner (now Spectrum).
My service i have now is internet only but I just upgraded equipment and speed from TWC. I had TWC Ultimate which here in the Dayton, Oh area is 50/5. Now that Spectrum has pretty much taken over all operations from TWC, they just are starting to advertise 100/10 speeds. So I drive to my local payments/help center to see what I can get. The sales lady was extremely friendly & knowledgeable with her info. She was able to cancel my old service and start up new service in about 20 minutes. I took my new equipment home and had no issues hooking it up. Ran a few speedtest and was easily getting my rated speed plus extra. I am paying now $45 a month for a year then goes up to $65 a month after that (which is still a good deal in my opinion).

I hope their next step is gigabit speeds or close to it. Columbus & Cleveland both just got gigabit so we will see.

___________________________________________________________________________________

Update on 8/20/08

I now have the package deal (digital phone, internet, cable) for $140 per month. I believe we just got a bump up in speed on the internet again (haven't talked to TWC yet) but getting around 20MB/768K. I pay extra for turbo package on the internet. I picked up cable (basic channels) when I moved because too many trees for DirecTV to get a good enough signal. Digital phone is fine except when the power goes out (that's what cell phones are for). I still think it a good deal though.

Customer service is always hit or miss.
---------------------------------------------------------------------------------- ------------------------------------

Overall the service I have through Time Warner is great. I have had them for 2 years now. I had earthlink before and they were fine too. When I upgraded to the premium Time Warner was cheaper. So I switched.

There are rarely in outages here in the Dayton are (I live in Huber Heights, Oh). I get close to the speed they advertise. I think they just recently bumped up the speeds again. I now am getting 15Mb/768kb.

I hope this help those who are considering getting Time Warner. The best deal is to get full package of cable TV, digital phone, high speed internet. I don't because I already have Directv. The cost that is listed includes the digital phone and turbo internet.

Take what you want from this review.

member for 21 years, 418 visits, last login: 85 days ago
updated 1.5 years ago

brad152
join:2006-07-27
Chicago, IL

1 recommendation

brad152

Member

Columbus does not yet have gig.. or even Ultra speeds

Columbus is stuck on 100/10, with 120/20 being "ultra"

You, can order 400/20 Ultra for an additional $20/mo since you are tied into the Cincinnati head end
SlabBulkhead
join:2001-12-05
Dayton, OH

SlabBulkhead

Member

Speed increase from 400 to 500

I'm not sure how you got the bump to 500/20, I'm an existing customer and still at 400.

My yard was just flagged for Metronet construction within the next week. As soon as they go live I will be switching.

JackVolsFan1
join:2003-02-26
Dayton, OH

JackVolsFan1

Member

Re: Speed increase from 400 to 500

Thanks for the reply. I know I saw on Spectrum's page for my account that i had 500/25 but i went back to double check and I'm listed back at 400/20. I plan on calling them to verify what i have.

Anon50774
@98.29.128.x

Anon50774 to SlabBulkhead

Anon

to SlabBulkhead
What is your area Metronet construction map?
SlabBulkhead
join:2001-12-05
Dayton, OH
(Software) pfSense
Ubiquiti U6-Pro
Ubiquiti U6-LR

SlabBulkhead

Member

Re: Speed increase from 400 to 500

said by Anon50774 :

What is your area Metronet construction map?

I don't think the map is being kept up to date. Our section of the map doesn't show as construction underway but they've been out boring in this neighborhood for about two weeks.

Anonf3f0f
@98.29.128.x

Anonf3f0f

Anon

Re: Speed increase from 400 to 500

Thanks,I have been checking their maps for updates.what is your neighborhood?

Review by W8ASA See Profile

  • Location: Dayton, Montgomery, OH, USA
  • Cost: $350 per month
  • Install: about 8 days
24/7 connection with no breaks
Phone service seems to be getting worse.
Great service. Solid connection.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

UPDATE 07-24-2022: Spectrum for internet, TV, and phone at home. Paying way too much, and just discovered that Spectrum no longer offers the whole-house DVR program, so if one of my DVRs goes kaput, I will lose whole-house DVR ability in that room. Bummer. Very disappointing to say the least. I never get close to the 200 Mbps I'm supposed to get.

UPDATE 11-165-2017: I now have Spectrum phone/internet at work. It's a 100/10 plan, and here's what I actually get:

[img]»/speed ··· ng[/img]

UPDATE 01-06-2017: Speed tests in the 60/6 range consistently. Only issue is up to 1400ms bloat. Otherwise, no downtime whatsoever since my last review. Phone works well. What's not to like?

UPDATE 12-6-2015: My reviews really go back a long time! Internet speed is consistent and haven't had any downtime. Having fairly significant issues with the phone service, however. Sometimes it sounds like we're under water, and other times people don't know that we have answered the phone, and hang up. This also happens with outgoing calls. Their phone service needs to be worked out better. I have had to reset the phone modem a number of times.

UPDATE 1-8-2015: Received my free Dell laptop/tablet yesterday as part of the Signature Home promotion. Others have said they received a refurbished one, but mine is new. Of course, TWC put all their programs on it before sending it to me, but that's fine. It works very well, and I'm happy with it. I saved $30 per month in the process. Internet speed is what I signed up for, and haven't had any down time yet. Phone service still has a weird delay. When people call us, we have to say "hello" 3-4 times before they hear us. Some have hung up thinking we weren't answering.

UPDATE 12-8-2014: My speeds are pretty steady at 56/5.6 Mbps or so. I am unable to post my speed test results to DLSR because for some reason the speed test sites can't resolve the TW IP address(es). I thought that problem was supposed to be solved when it first popped up, but apparently it has not.

UPDATE 11-25-2014: Another five years have passed. I have had Signature Home, which includes the 50 Mbps internet, for a little more than 2 months now. No problems.

UPDATE 03-11-2009: Wow! Five years since my last update? The RR connection is still solid with no problems to report. Boring review, eh?

UPDATE 2-24-2004: Connection is solid still. My speeds are in the 2800-2900 range, with a very occasional spike over 3000. No downtime that I know of. I now have the PCX2600 modem, and am using it with a BEFSR41 router with no problems.

UPDATE 11-24-2003: Well, now that TWRR has increased my speeds from 2000 to 3000 down, I am only getting 1500 or so! All this time I have had a solid connection, but ever since they "upgraded" the speeds, I cannot seem to get more than 1500 down regularly. I have gotten as high as 2700 down, but that is very rare. All in all, my average download speed is 3/4 of what it used to be. Upload is higher, but all I usually send are keystrokes and mouse clicks. I am not impressed by this improvement.

UPDATE 4-17-2003: Connection still solid. Have no seen any downtime. Keep on rocking, TWRR!

UPDATE 13 January 2003: Connection solid, good speed (usually 2050/300 or so), and no problems whatsoever. TWRR rocks here!

UPDATE 5 August 02: I still have had NO breaks in service of any kind. No disruptions, period. I continue to be VERY pleased with my RR service. Truck on RR!!!

UPDATE 3 Mar 02: Going strong. No breaks in service. No problems with e-mail or newsgroup. Linksys still keeping me hooked up. I use both the Linksys and Zone Alarm, and since getting the Linksys (BEFSR41) I rarely get any traffic getting through to cause a Zone Alarm message. Almost never, in fact. TWC/RR here in Dayton, OH is going very, very well for me, although I'm almost finished with my $19.95 per month introductory rate, and will soon be bumped to $44.95 or so. ;-((((((( Even at that rate, it is an outstanding value for the money.

UPDATE 7 Feb 02: Still moving right along. No service outages. E-mail 100 percent, and excellent newsgroup coverage. No problems with either the RR service or my Linksys. I am very, very pleased with the value for the buck.

UPDATE 17 Dec 2001: Speeds are now pretty much where they should be -- in the 1.5-2.0kbps down/360 up, so I'm pleased. I have seen speed spikes to 5.1MMMMMMMMbps (that's Megs) to a couple of sites. All in all, I'm very happy with TWCRR, and have no problem recommending it to anyone. The X10 ads still appear EVERY time I access the RR home page, so I just don't go there any more. You're supposed to be able to cancel them for 30 days, but it does NOT work for me. Newsgroups are fine. Pings are low. I'm getting everything I expect out of RR.

UPDATE 1 DEC 2001: Speeds are a very disappointing 3-400 kbps range for downloads most of the time now, meaning that MANY people have signed up.RR needs to fatten the pipes a lot, because in my part of town no one can get DSL, so everyone seems to be getting onto RR. In fact, about half of my speed tests show faster UPLOAD than DOWNLOAD. Upload is consistent at 370-380 or so. I got stuck with a 3-Com discontinued modem, and don't really know yet whether that's good for me or bad. Any feedback on that would be appreciated. It is a 3CR29223.

I'm in Centerville, Ohio. Called a week ago (Nov 20) to order RoadRunner after seeing my street on their website as being availabie. They are offering free installation except for a NIC card. and $19.95 per month for the first three months, then $44.95. Good price. I was given a 4-hour window for this morning (11-27) and the installer showed up on time. Modem is a 3-com dual network/USB (yuch - I was hoping for a Toshiba). The installer actually works for CompUSA, and said that they are using up all their 3-com modems until they run out of stock. After he got the cable installed and turned on the modem, it wouldn't sync. Turns out that TW is having a problem in my area today, and so he left without ever getting a sync. My signal strength at the modem is -10, which is somewhat low, but he said it will sync OK once the system is up and running. The installer was very knowledgable and capable and friendly. The remainder of my review will have to wait until I get a sync and can test/tweak, etc. More later....................

UPDATE 11-28-2001, 9:40 AM: Well, the awaited sync never came, and yesterday afternoon I called tech support, and got a very helpful and smart Terry, who, after I told her that my signal strength was -10 and below, told me flat out that the shark fin (3-com) will NEVER sync up at that signal strength. She has set up an appointment for between 3 and 5 pm today for someone to come out and get my signal boosted. Low signal affects the digital cable box. I suggested that they may want to install an amp, and she put that in her notes as well. Soooo, no RR yet, but everyone so far has been nice and helpful, and I'm still hopeful. More later after today's visit.......

UPDATE 11-28-2001, 10:30PM: Tech from TW showed up this evening and discovered that the coax outside line had been scraped and some of the shielding was cut, so the line showed a horrible loss. He put in a new line directly to the computer, and the modem synced right up. Speeds really vary from site to site. In the space of two hourse I've logged speeds from 300K to 3100K. LinkLine and Megapate speeds tend to be really low, in the 300-400 range, once getting to 800. I've put the tweaks in, and tomorrow will post my tweak results to ask for help. Now, how can I trade the 3-com modem in for a Toshiba, which I understand will increase my speed.

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member for 23.6 years, 5997 visits, last login: 78 days ago
updated 1.6 years ago


repaskyp
Beep Beep
join:2001-11-03
Dayton, OH

repaskyp

Member

...omg...

what part of centerville do you live in!??? i live down by springvalley.. ugh, please tell me how you convinced them to get u set up with roadrunner?
Charley1953
join:2001-11-27
Dayton, OH

Charley1953

Member

Got it in Centerville as well.

I live just near the Centerville Bellbrook line and I called T-W yesterday and they said they had just turned on my node and would be out to install Roadrunner Wed (28 Nov 01) between 1 and 5. Give them a call and check it out I think you maybe be "live" now...

Good Luck!

Charley

W8ASA
Biet Noi Tieng Viet Khong?
join:2000-07-31
Dayton, OH
·Time Warner Cable

W8ASA

Member

Re: Got it in Centerville as well.

said by Charley1953:
I live just near the Centerville Bellbrook line and I called T-W yesterday and they said they had just turned on my node and would be out to install Roadrunner Wed (28 Nov 01) between 1 and 5. Give them a call and check it out I think you maybe be "live" now...

Good Luck!

Charley
I live on Rambler Drive, between Ambridge and Cloverbrook Park, also very near Bellbrook line. My signal strength is too low, so the cable modem won't sync, but they're coming out again today to boost it up.

Make sure you ask for the 3-months at $19.95 and free installation offer.

Regards,

z
@dialsprint.net

z to Charley1953

Anon

to Charley1953
I am right off of Wilmington Pike in Bellbrok. I got an ad in the mail today and called them up right away. They are trying to tack an extra $5.00 per month on my price, despite the ad that I got that says $44.99 a month (They claim that it is because I don't have actual cable TV service.) Watch out. After I get the first bill, I am surely going to call them about it. Anyway. They are coming out next week. I am psyched. It's about time.

repaskyp
Beep Beep
join:2001-11-03
Dayton, OH

repaskyp

Member

yay

i called they said..
yep! your ready, i said, ok ill call back tomorrow, for a friday install

BrooklynZoo
For Everthing Else, There's Mastercard
join:2001-04-01
Atlanta, GA

BrooklynZoo

Member

Dude, get your info straight...

Megabytes and kilobytes are very different. If you download 1.5-2.0 kbps, then you are slower than 56k dialup modem. I think you meant 1.5-2.0 Megabytes. 8 bits = 1 byte, 1024 bytes = 1 megabyte.

emmpeethree
Twizzling Flagella
Premium Member
join:2001-04-13
Richmond, BC

emmpeethree

Premium Member

Re: Dude, get your info straight...

lol, actually 1024 bytes = 1 kilobyte, and i think he means 1.5-2.0 megabits

BrooklynZoo
For Everthing Else, There's Mastercard
join:2001-04-01
Atlanta, GA

BrooklynZoo

Member

Re: Dude, get your info straight...

My bad. I meant to put 1024 bytes = 1 kilobyte. 1024 kilobytes = 1Megabyte

repaskyp
Beep Beep
join:2001-11-03
Dayton, OH

repaskyp

Member

man!!

Im excited!!
Im getting mine installed tomorrow (wednesday) and it should be awesome!!! thanks for the updates!!!

Paul123412
@24.209.x.x

Paul123412

Anon

Centerville RR

I got roadrunner a few weeks ago. Sadly, TW capped the download at 2 megabits per second or 250 kilobytes per second. And i think upload is capped at 80 kilobytes per second. I'm assuming uncapping it would be against the terms of service?

anon_5224
join:2001-10-23
united state

anon_5224

Member

Re: Centerville RR

not to mention you'd have to tell us how you did it. i've heard there's a config. file on the modem which updates itself every time you power-cycle it, and includes max. transmission rate caps.

JonQ
@rr.com

JonQ to Paul123412

Anon

to Paul123412

Texas RR

Here in texas download speed is uncapped, apparently 3 mbit is the best you're going to get. I peak at about 250 downloading compressed files. Upload is CAPPED at 384 k a second, which translates for me around 40K/s max. BTW, upload MUST be capped, because otherwise you'd need an amplifier as big as your computer to upload any bigger.
eh_remraf
join:2002-01-18
Middletown, OH

eh_remraf

Member

Good Stuff

RR is great in the Middletown Area. No hiccups as of yet.

rds24a
Teach Your Children
Premium Member
join:2000-12-13
Newton Upper Falls, MA

rds24a

Premium Member

No self install, no networks?

According to www.roadrunnerohio.com

"You may use your connection on a home network with
multiple PCs at a cost of $9.95 per month per machine."

"Self-install kits are no longer available"

Two reasons I won't be signing up for RR any time soon.

Corniels
@rr.com

Corniels

Anon

RR never works

I have had RR for about 6 months now and it still has never worked correctly. I have been through 3 cable modems and they all seem to "burn out" they installed a new line straight from my computer to the box, and replaced the inside wire twice. the modem always flashes the send light and the tech that came a few days ago said it meant a reverse problem and something was wrong with the main line that comes into my neighborhood. so he left and left me with no internet. so i call again the next day because no one showed up to check the main line and they sent another tech out who rigged my cable modem to pick up the screwed up signal the main line was giving me; and they still havent sent someone out to fix the main line, so i will have internet for about an hour and then the cable modem will reset and come back up like a couple hours later. its really frustraiting and they keep giving me free service, but it doesn't really matter because i never have service anyway.

Review by takeahike See Profile

  • Location: Los Angeles, Los Angeles, CA, USA
  • Cost: $70 per month
  • Install: about 3 days
Reliability
Expense
Only thing available, so not bad considering
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Recently upgraded to their 200M/bps service with a promotion, and then I saw on their website when checking my bill a super easy way to go to 400M/bps for just another $20.00/month (even though I knew about it before). The temptation was just too great so I did it. I'm a real happy camper now!

member for 19.2 years, 7066 visits, last login: a few hours ago
updated 2 years ago







Review by Darthgamer64 See Profile

  • Location: Pawleys Island, Georgetown, SC, USA
  • Cost Contract price not specified.
fast(er) internet vs dsl
EVERYTHING
Go somewhere else
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My In Laws also have a beach house in Pawleys Island, SC and they have Spectrum (was prior Time Warner Cable). I FRICKIN HATE their whole EVERYTHING there. I can't really comment on Time Warner prior as I didnt visit until AFTER the merger.

Their cable boxes are horrendous. Its ok like interface wise, not the 90s lookin channel guides OR even the comcast 2000s guide, looks kinda like the AT&T Uverse guide, not bad at all. but the boxes are Horrendously SLOWWW. remotes dont always respond. no voice remote + DVR.

Apparently since the merger, they're concentrated on merging their systems before they upgrade their equipment and BOY are they right. When calling in to set up a CableCARD for TiVo Edge, we got tossed around alot for long wait times & probably shifted around close to 5-6 times because we needed a CSR on the Time Warner system and then on a Business account because its on a bundled account (because its rented out) and THEN a business account ON TWC and THEN wrong person and even so, no luck. Tech came out & figured out the 1st phone rep put the cablecard number on the WRONG field so it was a matter of reentering everything, something that coulda been done on the phone.

And their internet boxes suck too. Modem & router are separate. Their router is utter crap, so many issues trying to connect devices on the 5GHz network & needing to reboot the router so often because my laptop refuses to connect some times.

I REALLY REALLY wish Frontier had FiOS there or AT&T Fiber was there but they can't even get their address found on the Frontier website.

member for 10.4 years, 2866 visits, last login: 3 days ago
updated 2.9 years ago


Anon118ea
@104.14.39.x

Anon118ea

Anon

Internet box , AT&T and Fronter

One, Its called a modem, and router. Not an Internet Box. Also AT&T is NOT going to know the address UNLESS they offer services there. The same as with Frontier. It may not be Frontier as it maybe Verizon still or another company. Not just those three. But knowing who the ILEC is - they may not even offer Internet at the location.

Darthgamer64
join:2013-10-06
Princeton, NJ

1 recommendation

Darthgamer64

Member

Re: Internet box , AT&T and Fronter

Internet boxes is a generalization for all equipment used for the internet: router, modem, gateway, etc. Just because the "Cable Box" has the word CABLE in it for coax, doesn't mean it will be used for internet.
Expand your moderator at work
Darthgamer64

Darthgamer64 to Anon118ea

Member

to Anon118ea
Also when looking at broadbandnow.com on their map, their house is covered by Frontier. I guess the address is soo new that it maybe isn't in their database yet. That or maybe they didnt run anything because I know the town paid to have all overhead cables (coax & electric) buried in their part of town only 2 years ago.
Expand your moderator at work
NaranKPatel
Premium Member
join:2005-12-22
Corona, CA

NaranKPatel

Premium Member

Service on my own modem,router & wifi on Spectrum but upload speeds are bad

I agree they're bundled modem, router and wifi are subpar at best, but they service on my own purchased gear isn't bad only upload speeds suck bad and can impact downloads at the limit. Working from home has been routine for both myself and my wife and uploads been poor the meetings with video aren't good with video/voice and screen sharing going for both of us - not great at all. I mean can't they just get us to 100 up to go with 1000 down? 40 up is crap.
dplantz
join:2000-08-02
Bradenton, FL

dplantz

Member

Ditch the rented router and buy your own

I recommend buying a decent router and return the rented one to Spectrum. That will fix their poor wifi and cut 5 dollars off the bill. Make sure the the modem is not an old one and is one of the newer Docsis 3.1 modems. Both of theses steps will make the internet work better. Good move on using a TiVo instead of the old cable box equipment too.

Review by R134a See Profile

  • Location: Beaumont, Jefferson, TX, USA
  • Cost Contract price not specified.
was
$$
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

ok

member for 20.3 years, 477 visits, last login: 92 days ago
updated 3.2 years ago


R134a
join:2003-12-01
Beaumont, TX

R134a

Member

rr.com

rr.com is ok

CptGemini
Inside your computer
Premium Member
join:2004-11-29
Corpus Christi, TX

1 recommendation

CptGemini

Premium Member

Thats...

One hell of a review man.

Tonice2007
Premium Member
join:2005-12-20
Brooklyn, NY

2 recommendations

Tonice2007

Premium Member

Re: Thats...

said by CptGemini:

One hell of a review man.
Seriously? That is a review?






Review by lpool1979 See Profile

  • Location: Orange, Orange, CA, USA
  • Cost: $67 per month (12 month contract)
  • Install: about 7 days
  • No Cap
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have no idea what package we ordered. The order and install was fine it was years ago. The Brand/Model of equipment ARRIS TRsomething. we get tired of our wireless settings messing up setting in our computers. Half the time we can't connect to our 5g side of Wi-Fi because it says wrong password. and it happens on the 2g a lot now too. We try to change settings but nothing works. I even log onto the router on the admin site and when I do trouble shoot it says its not on the internet. Have no idea why it says that because clearly its connected to the internet because all of our devices are on the internet. No clue...

member for 3.3 years, driveby review (so far)
lodged 3.3 years ago