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 Review by aguypd 
member for 5.1 years, 1990 visits, last login: a few hours ago
updated 1 days ago
 Silver Springs,Wyoming,NY
 $36 per month about 4 days "Usually good bandwidth" "They keep talking about starting tiers and caps" "Good deal for the price, when you get their package deal"
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(update 2013-06)Now, Time Warner has raised fees by creating new charges, such as a modem rental fee or you can buy your own. We bought our own, but since then, we have been struggling to get the former bandwidth of 15,000/1,000, we are usually getting about 5,000/300.
(update 2012-11)We have the three-in-one service and now we are going to be charged a modem rental fee. If we want to purchase one off of their approved list, we then have to put in a splitter to hook up our own and continue to use Time Warner's for the digital phone.
This doesn't make a lot of sense to me, so we will probably just get rid of the digital phone, when we purchase our own modem.
(update 2012-01)Our Internet has been rock solid. We have been very happy with our service.
(update 2010-09)Our Internet service has been rock solid, except for one weekend, but they credited out account for the time it was down.
The bandwidth with Powerboost is consistenly around 17-19 Mbs and after Powerboost ends, it stays pretty consistent around 9 Mbs.
The latency is pretty consistent to NYC, at about 30 ms.
(update)Road Runner has just upgraded our upload to 1 Mbs and is pretty consistent at around .97 Mbs. It is a nice feature and we will see how the price of Road Runner does with their new rates coming out next month.
(update)After continuously comparing the bandwidth between my mom's dsl with Frontier and our Road Runner, Road Runner had consistently had three times the bandwidth and less than half of the latency.
(update)Even with the Powerboost added, you can compare large files, that overcome the first 10 MB Powerboost and show you your true bandwidth usually by using a java based bandwidth test.
Seeing the true bandwidth after Powerboost, it is still 3 times faster than Frontiernet.
(update)Time Warner has put their tiers and caps on the back burner, until they "educate the consumer." They have added some tier and cap terminology to their TOS, so it might not be too much longer before they decide to initiate it onto their plans.
(update)Time Warner announced that they are going to be starting caps and charging by a tiered program with overages at $1/GB. If they do start that, then the cable TV will be getting scaled back. If it still too expensive, then we might end up going back to FrontierNet, since they have said they decided to NOT start caps and a tiered program.
(update)Switched back after trying FrontierNet. The technician came out and installed the modem in just a few minutes and we were up.
The bandwidth is three times what we were getting with FrontierNet. It was a mistake to switch over to FrontierNet in the first place. Especially, now that they are talking about adding caps and tiered service plans.
However, when we had called to have Road Runner installed, again, we were NOT given the option for a self-install kit. In our next bill, they attempted to charge us for the install, in which we complained. They removed the charge.
(update)FrontierNet offered us a deal where the first year was free, plus a modem charge and then the second year was $30 plus modem fee, so we switched from Road Runner to FrontierNet.
Mailed us a self-install kit
Switched to Frontier, when they offered us a deal of the first year free and the second year at $30/month.
However, Road Runner is almost three times the bandwidth, so based on bandwidth to price, Road Runner was the better deal. Will probably be coming back to Road Runner, soon.
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Review by xQim
member for 9.7 years, 188 visits, last login: 3 days ago
updated 5 days ago
- Standish,Cumberland,ME
- $72 per month
- about 60 days
- "Get Advertised Speed"
- "None"
- "Get what you paid for"
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*Update*
Upgraded to wideband. When the cable installer came over he cut my telephone wires which disconnected my DSL. Not only that, but I had three cable modems where the connected one was. The guy stole 2 of my modems (a Cisco & Scientific Atlantic) and then plugged my own modem in and charged me a rental fee. WTF? I see it as Time Warner owes me $99.00 per stolen modem and the rental fee removed. Terrible installation. Give me my $200 dollars Time Warner.
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Comments:
 | | your $200 you wont ever see it unless you can prove the installer took 2 modems of yours. i.e. video of him taking them.
this if you ever even had 2 modems extra and are not just trying to bad mouth twc.
its your word against their's and w/o any proof you wont get $200. | |
| | Reviews:
 ·RoadRunner Cable
 ·Fairpoint Commun..
| Re: your $200 I'm not bad mouthing TWC for the sake of it. I have three witnesses that saw them there and they were mysteriously gone after he finished. Also, Fairpoint had to come out to my house and install a new telephone box because the TWC employee destroyed the box. For what reason? Why would a cable company need to do anything with the telephone box? Umm gee, too stop the competition. So it is actually four individuals against one. | |
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Review by toolwerx
member for 9.3 years, 374 visits, last login: 1 days ago
updated 16 days ago
- Pharr,Hidalgo,TX
- $80 per month
- about 2 days
- "High Speed"
- "Intermittent Speeds"
- "When you get your speed it's great, but during peak times I can't stream 720p."
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I was initially told that i could get 30Mb/5Mb and not until the install was done did I fine out it was only 20Mb/2Mb. I also realized that the modem was still using Docsis 2.0 and 3.0 would update on the firmware when it was rolled. Speeds are good but seem be intermittent.
Comments:
| | its true right on the money | |
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 Review by Trimline
member for 8.6 years, 3504 visits, last login: a few hours ago
updated 21 days ago
- Orlando,Orange,FL
- $80 per month
- about 2 days
- "Fast, few problems"
- "Can't think of one... it's better than dial-up!"
- "Good deal for the $"
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Update 28May2013
I've been a customer now for 13 years with very few issues. I'm on the 15/2 business plan since 2010 and don't plan on changing anytime soon.
I highly recommend them, unless of course, you could get fiber...
_________________________________________________________________________________
Overall, I've had RR for at least 4-5 years now - for so long, I can't remember exactly when it was installed! I ordered it as soon as it was available in Central Florida.
During this period, I've experienced excellent service. Here are but a few incidents over the past few years :
1. Modem fried due to lightening. RR came out the next day and replaced modem.
2. Noticed access slowing. RR came in two days and discovered a "leak" in the underground cable leading to my home. The cable was replaced and back to normal.
3. Another day of slowing. RR came out and discovered ants in the street connector box (we have mean ants here).
Overall, the service has been excellent. RR has consistently provided a level of service I have come to expect. Rarely have I experienced outages.
Although their price point is a bit higher than DSL and other providers, I can't imagine switching services as over the years they have always been consistently excellent.
My speed is 2730/335 down/up on Netgear MR314 wireless network. Since my experience with lightening, I now have *everything* on UPS - my IP address, although dynamic, rarely changes.
Cheers!
April 07 - Updated to Premium for the 10/1 service. Took about 5 minutes to complete. Still quite satisfied with RR service. The still need to bump up the dl/ul speeds - just haven't figured out why any ISP wouldn't want to.
Jan-08
Still with RR, just bumped my service to Business Class for an additional $10.00 per month. Overall, still quite satisfied and doing well. I'm using a DLink 2XR that is a flawless wireless router and well matched. Rarely a glitch here!
September 2010.
Still a happy RR customer, now on the 15/2 Business Class and running fine. I may consider the 50/5 tier depending on the expense and the equipment, but for now, the connection is quite reliable.
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Review by alexintexas
member for 10.4 years, 823 visits, last login: a few hours ago
updated 21 days ago
- San Antonio,Bexar,TX
- $150 per month
- about 1 days
- "Nothing good here"
- "issues on line = heartache, BAD BAD repair tech, billing department is horrid when errors are on bills"
- "good value for services offered, WHEN it works. have patience when speaking with billing reps, they will work with you"
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5/29/2013
After another 2 advanced tech team visits still have issues with internet,,advanced team is an excellent group! however can not isolate problem/issues on my line.
2/12/2013
huge thank you to TWC direct guys here on DSLR! a bigger thanks to "TWCablePaulS" for putting me directly in touch with "Joe" in SATX, i think and do hope the signal issues have been isolated and they are working the issues, Just shouldnt have taken 5 years to get here!!
will update tech support/review as repairs/stability issues are repaired
update 1/23/13
well still having signal issues on the line makes internet a none pleasurable experience.
update 12/30/11
currently have twc 30/5 plan.
connection reliability the worst, there is a somewhat known electrical problem in the home that any cable modem hates. have not been able to isolate this issue whatsoever, tho cable modem consistantly lets me know its there with ease.
techs are consistant its on my end tho electricians fail to even find or even isolate said issue, electricians resolve is complete rewire of home. NOT possible due to costs.
connection uptime 50 percent not good, ping timeout, page load errors. modem shows good levels at all times but huge amount of corrections and t3 and t4 errors
ubee modems/gateways are utter uter uter garbage.
not at all happy with this service
-What speed did you order, at what monthly price?,: Have had cable/roadrunner for about 4 year currently @ the time i switched back from DSL i signed up on road runner premium @ 29.99 for six months speed then 8/512 now 10/1
How was the order/install process?,: excellent went and picked up the modem same day and service was up.
What was the home equipment?, arris voip/cable modem.
-Static IP, dynamic IP, or PPPoE?, dynamic
Other bad/good experiences?: the good, well it works when i need it to work unlike the other competitor here, more value for money, overall better tech support then the competitor
the bad, billing department is a pain, some bad support staff, when i first got my services connected on hsi service they screwed up the whole order and the rate of 29.99 was not entered into the sytem, it took 4 months to finaly get the correct price set, and to issue correct credits, where order was entered wrong. among other over billing issues. overall have patience when speaking to billing reps they do there best to resolve issues, in my market anyway, not so with compition
UPDATE 12/31/07
Service for the most part rock solid, in the past 2 months there have been several short lived outages, seems TWC has been upgrading things to prepare for something to be released here in this market, more HD?, Switched video?, who knows at least its only a few min. at a time and at very late night hours.
Getting ready for a move within 2 weeks and debating transfer of current services or sign up for a whole new package, will update when this happens, TWC has some good offers out right now we shall see.
UPDATE 2/1/08
Got an excellent deal to have services moved
1. one hd-dvr box with dvr subscription, one regular hd-box
a. digi-pic 1000, got the hd service with this part of the package
c. free showtime and movie channel free for a year
2. digital phone unlimited
3. roadrunner standard, upgraded to turbo for 9.95 more a month
im now paying about $3 a month less prior to what i had, didnt have the boxes or digi cable, so this was a deal saving about 45 a month. total monthly is $149. and change. was paying $152.
installition date was pushed back due to an huge order screw up.
For whatever reason someone placed an order "using my new address" for service and was scedualed for install at the time i was getting this deal thus pushing back install for a week. so a total of two weeks for install time :/
1 3rd party installer came out and re-wired the whole home, and new drop, showed up on time
4- outlets 3 for tv 1 for digiphone/internet
2 outlets for phone
this took a good 3 hours of installers time
got everything going explained a little of the new hd-dvr box, as he himself said it was the first one of its kind he had seen, the sa 84 and was on his way
next day comes and internet/phone goes out,,,,yay!!!!!
call up twc customer service they scedule a tech for 6 days later. so no phone/internet in this time period
a TWC tech shows up and time, he is taking readings climbs up the poll, taking more readings, comes down and plugs the arris box back up and we have service
he goes on to explain there is a grounding issue somewhere and this is why service is being knocked out to the arris box, he said techn. he should shut services off untill this grounding issue is resolved, he further explains he would not do so and said to undo the cable wire for a few seconds when this occurs, sure enough to this day we have to do this near every day. we had an electrician come and put a new grounding rod, "there was not one before", but has not solved our grounding issues :/// we are looking to re-wire the whole home soon, not a cheap fix and well dont want to spend major $$$ if we are going to re-wire soon.
at anyrate service has been again solid phone/internet the hddvr and the other dvr are something to be desired i must say
update
9-22-08
wow time sure does go.
new speeds now of 15/2 with powerboost of upto 24mbps nice.
had outside breaker panel replaced and that solved internet/phone going out for all of about 5 months or so, tho the disconnects only happen maybe once a week currently. it is still due to a power issue in the home :////// and not a cheap fix.
anyway, the hd-dvr box is ok, clunky os/recording but works
the pace HD box royaly sucks, locks up takes forever to reboot. good thing i dont watch much TV. other then the occasonal blip with internet service has been rock solid with only one outage
update 7-2-09
time does go, but where?
the cable side, i have downgraded to the cheapest cable channels 2-14 and downgraded my internet as well to the 3mb speeds, money is tight right now.
i actually dont find any use paying $60 a month in cable when what i do watch i watch it via the internet when i want, HD compression here seems to have gotten very bad here, to much boxing and pixilation to say hay i got "HD" internet is rock solid tho
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 Review by GNH
member for 13.5 years, 2849 visits, last login: 11 days ago
updated 23 days ago
- Arlington,Tarrant,TX
- $60 per month
- "Faster Upload"
- "No FTTH"
- "Great Service"
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ibid.
[08.21.08] Last update was 1.7 years ago... all is still very well. Happy camper.
[02.09.10] Last update was 1.47 years ago... all is still very well. Happy camper.
[05.09.10] Last update was 88 days ago... all is still very well. Happy camper.
[05.16.12] Last update was 737 days ago... all is still very well. Happy camper.
»www.speedtest.net/result/1954991092.png
[10.22.12] Last update was 160 days ago... all is still very well. Happy camper.
»www.speedtest.net/result/2258399046.png
[01.22.13] Now running a Peplink router with TWRR as WAN1. UVerse WAN2. **Aggregate about 48/6 with native being 30/5.
[05.16.13] »www.speedtest.net/result/2712122351.png **
Comments:
| | Slow speed! Here in La Feria the speed is just 0.99mb! It's also flaky and goes down to 200k or so all the time. Pretty useless! | |
| | GNHtolle causamPremium
join:1999-12-20
Arlington, TX | Re: Slow speed! Useless is relative. I know some people still on dialup –their choice– and they would think your service is overkill. WTF!? That's insane.
Hope your service improves. | |
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 Review by Summit
member for 8.2 years, 4282 visits, last login: a few hours ago
updated 29 days ago
- Marion,Marion,OH
- $140 per month
- (12 month contract)
- about 7 days
- "Fast and Stable at any time of day!"
- "After contract was up, they automatically renewed at a higher price ......"
- "They are going back to their shady ways here in Marion!"
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UPDATE May 21, 2013:
They have changed their way of renewing your contracts. When ours ended, they automatically renewed ours for a higher rate with everything still the same. Called and tried to get our Free Wifi with the Extreme Internet Package that we already have and they wanted to charge us an extra $10 a month on top of what they already raised it......
UPDATE Jan. 10, 2013:
We have Digital Cable and Extreme 30/5 Internet. Have had this Speed Internet since it came out. Love it! Never a slow down.
UPDATE July 8, 2012:
Been well over a year and have had ZERO ISSUES! I get my full 30/5 anytime day or night. Couldnt be happier!
UPDATE May 28, 2011:
Has been Rock Solid since my Last Update. About three weeks ago, I had upgraded to Wideband D3 (30/5). We had a little hiccup at first install, but that is to be expected, since this is all New to the Techs and TWC. The Tech I had even came to my House on his OWN Time and worked on it until he figured out what was wrong! How is that for service? Since he got it fixed, my speeds have been ROCK SOLID! Couldnt be Happier!! Thanks TWC!
UPDATE March 16, 2010:
Well, for the last 5-6 Months, its back to Good Late at night, then Crawl during the day....
UPDATE March 28, 2008:
They did something around here and it finally WORKS! I get right at advertised speeds, anytime of day or night.
Comments:
| | Marion has choices Marion has 2-3 more ISPs. One is ComWavz and other is North something (i can't remember the name- and i know this because i used to live in Marion). The ISP is owned by Bo Hamilton and is located on Center Street (wireless ISP). Also the rumor has it Marion is teaming up with someone to deploy a City Wide Wifi network actually built the correct way. | |
| | | | Re: Marion has choices ComWavz! Just typing that leaves a bad taste in my mouth.
They were awesome until they oversold, then it was wireless dialup! | |
| | | Summit
join:2005-03-14
Marion, OH Reviews:
·RoadRunner Cable
| Re: Marion has choices Yeah, I had them when they first was available in Marion. They were fast and reliable. Then I moved to Bucyrus and it all went down hil from there. I ended up moving back to Marion and Adelphia until TWC had Bought them Out. So far, my Internet has been Rock Solid and I love it! | |
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| | Expect higher rates. >When ours ended, they automatically renewed ours for a higher rate with everything still the same.
That's one of the great things about cable, the constant rate increases! | |
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Review by weirdalex
member for 8.6 years, 1882 visits, last login: a few hours ago
updated 32 days ago
- Belton,Cass,MO
- $50 per month
- about 2 days
- "When it runs, it is an excellent service."
- "Slow to respond to service outages."
- "If it is your only choice, then its perfect."
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TW and RR could be more competitive in ALL markets
Phone tech support is the absolute worst. Continuing to have customers redo their settings, reboot modems/routers and what-not. If it worked last night, and nothing at customer has changed, then it is the ISP!
Network status, I feel, should be real-time and include specific information. Messages like "Road Runner will be conducting Planned Maintenance on the IP network." and that's for almost every situation ... Fix it and LEAVE IT ALONE!
Bottom Line: I like my service and connection but it could be alot better.
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Review by varrin
member for 10.3 years, 10 visits, last login: 33 days ago
updated 33 days ago
- Keene,Cheshire,NH
- $55 per month
- "Speed, reliability"
- "*Minor* install hiccups, occasional equipment/connection issues"
- "The best thing going in Keene"
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Original Review: (updates below)
Have been with TWC for Road Runner for ~10 months now. Install didn't go exactly as scheduled due to house construction issues. Once on, the service has been very reliable. There have been a very few (maybe two or three) outages of noticable length (more than a few seconds). Those were resolved by themselves without a call to tech support. None lasted longer than a couple of hours.
Speed has been fast and increasing. It appears now to be up to ~5Mbps down (~4.3Mbps actual) / 368k up. Multiple lines of VoIP works well while surfing. Hosted home webserver without issues from ISP. Dynamic DNS client works great for dynamic IP addys on this connection (no reported outages).
How could I be happier??? A little more upstream speed would be nice 
Update: 4-26-10:
Have spent more than 5 years with TWC RR now. The price has gone up a bit (to be expected). I've also had a couple technical problems along the way. One modem failed. They were able to determine it was the modem and made a replacement without much difficulty. A second problem occurred which they were able to fix with a non-indoor visit (modem and line problem I think). Neither resulted in complete outages, but both reduced reliability for a period of time. Other than that, the service has been solid and the speed has been acceptable. They have increased the speed a time or two along the way (might be 7Mbps down now?). All in all, I'm still happy.
Update: 5-17-13:
Have continued with TWC for over 8 years. Canceled TV and kept standard internet at a total cost of $55/mo. Advertised speed is 15Mbps down / 1Mbps up. Today's speed test was 22+Mbps down / ~1Mbps up. Real world download speeds aren't quite that fast but still occasionally better than advertised. Very happy with the speed, especially considering the upgrades have come without price increases.
Reliability has remained generally good. Another modem failure occurred since the last update. There have also been a couple of line noise / connection issues requiring calls to support. All but one of those issues only resulted in speed and/or intermittent problems. One was a total outage which was resolved quickly with tech support.
Due to the recurring occasional glitches, connection reliability is downgraded from a 5 to a 4. Still excellent. Tech support upgraded to a 5 for always fixing the problem and having parts locally. Services upgraded to a 5 for keeping the speed at or above advertised speed.
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 Review by PamelaTS
member for 9.1 years, 1037 visits, last login: a few hours ago
lodged 47 days ago
- Dallas,Dallas,TX
- $54 per month
- about 1 days
- "Ping down to 21, 20.64/2.06 up/down"
- "A bit expensive"
- "Blows CLEAR away"
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It cost them no more to deliver higher speed. It's about profit they could NOT throttle speed down and deliver higher speed for the same cost or lower They just wouldn't make the profit.
Still calling CLEAR and paying the one month ETF glad to be rid of it!
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