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 Review by AMDUSER 
member for 9.9 years, 3092 visits, last login: 1 days ago
updated 276 days ago
 Milwaukee,Milwaukee,WI
 $154 per month "The cable tv service keeps working, just like the energizer bunny..." "The company thinks its ok to charge existing customers much more then new customers!" "Shop around before getting services from them to save money."
| Pre Sales information:
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Connection Reliability:
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Value for money:
(ratings match consensus)
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**************Update August 20, 2012 **************
Well, today I canceled Time Warner Cable - Roadrunner service and their cable-VoIP services.. as AT&T U-Verse [IP-DSL Service] was installed with U-Voice (tm) service.
This is the last update for Time Warner Cables services.
**************Update August 7, 2012 **************
Well, the bill went up to $154 or so per month for the digital cable, phone and 10 Meg internet services [The prices for the services effectively went to full retail.]. I called to try to get the bill lowered a little bit but was offered only a $7 dollar discount. Went online, checked out AT&T U-Verse availibility.. and I qualified for the internet and phone.
Called up AT&T, got an appointment for the U-Voice, and IP-DSL services to be setup in 2 weeks..
It's unfortunate, but if Time Warner Cable thinks I'm going to pay $154 and change when new subscribers would only pay $89.99 + $7-8 for box rental and $10-12 for taxes / fees = about $110 for the same exact services.. I'd find someone else to provide service - and I did.
**************Update May 25, 2012 **************
The techs who work in this area took care of the problems with the cable phone / internet services.. I have not had to call them (for trouble calls anyways..). Now if I could just get Rachael from Cardholder Services to stop calling! [What I want is for TWC to ignore the privacy bit and show the CPN [calling party number] / ANI information instead of the fake caller ID information recieved from these telmarketors.
**************Update September 12, 2011 **************
Well, It seems after posting in the Time Warner Cable direct forum that the service has become more stable. The line monitoring results, which were on file when I posted there indicated line noise, which has since been largely dealt with. [Otherwise the phone and internet would have keep disconnecting as it was.] It has taken about 5 years to finally address the problems with the phone / internet going out, without any explanation for why; until now for it to get fixed. I did not receive any credits for the many, many times I called [and they couldn't explain why it wasn't working]...
**************Update August 17, 2011 **************
Time Warner Cables service has become quite unstable / unusable.. with problems with the TV, phone and internet... I have had a tech come out no less then 4-5 times in the last 4 months or so. The last time I called a TWC SignatureHome (tm) tech came out the same day - about 2 hours after calling. [Very unexpected for a same day appointment.- No I do not have Signaturehome service - but that is the tech they sent.] The tech consolidated the service for the phone / internet onto the Arris touchstone eMTA adapter, as well as checked the signal levels. The last tech determined that there is line noise in the area, that is undoubtedly causing the phone and internet to go out, as well as problems with the digital cable service. They also setup a line monitor which the results showed the problems with the service / lines...
There is problems with the line even before any splitters / amp as well, as the modem return is at about ~56 dBmV - without any splitter - hooked directly into the cable coming from the pole / lockbox outside...
At this point, I would not recommend them or their services.. until they finally resolve the problems.. it is causing me to miss phone calls - even where the person being called can not hear me.. even though the phone itself works fine, the internet keeps going out - after the modem return goes up without any changes to the wiring / equipment [the modem return is going to about ~54 dBmV or more, ]and blocking on the digital cable..
Supposedly, they have a crew working to resolve the line noise.. hopefully that will be done soon... We have been having problems for a few years already.. this is getting old.
**************************************************************************************************
I'm giving them a month.. if they don't get it together, I'm going to call AT&T and have them move the phone and possibly the internet [or a reseller without caps... ie DSLExtreme]
**************************************************************************************************
**************Update January 21, 2010 **************
Well, not much has changed since the last update. TWC came out fixed the service problems with the internet / phone.. they switched it to a different port where it connects outside.. [The signal is good enough I could easily have 16 cable outlets in my house without calling them up. (It is about ~10 dBmV before any splitters or amp / where it connects to the wiring in my house. There is also a cable amp 10 db [forward /reverse] installed, as the modem return would otherwise be at ~55 dBmV and I would not be able to connect.)
Since the time of the last update, AT&T has been doing work in the area and getting the lines ready in the neighborhood for the U-Verse service, as a result, the 6 Meg DSL is now available, before when the cable tv/internet/phone was setup only the 768k dsl was available. There is a pole mounted VRAD about 1/2 block (about ~1,500 feet or so from my house except that the wiring in this area connects someplace else in the opposite direction. )
**************Update June 18, 2009 **************
Called up Time Warner Cable due to the price creeping up- the pricing of Direct TV + RR internet + TWC phone service was cheaper. [Even satelite with AT+T phone+ DSL was much more reasonable priced. Told them that Direct TV was cheaper [it is] for the service and asked them what kind of promotion they could give me w/o changing the services and they reduced the price for 1 year or so. It also appears as the weather (temp. + humidity ) gets worse, the phone and internet start having problems where I would not be able to use those services.
**************Update June 9, 2009 **************
Time Warner Cables services are becoming less reliable.. they did a 'soft' disconnect of my services even though there is no balance (except for what is due later this month).
(This was the second time this happened this year.)
The phone, digital cable, and internet were out for at least 4 hours,.. if I had to call 911 it would not have been possible. (Ah the reliability of the Bell System-> even if the service was shut off you would be able to call in an emergency! )
**************Update May 11, 2009 **************
Well, since the last update, TWC setup powerboost for standard RR customers. It does help speedup some downloads. The costs has crept up to about $142 month..
It would be cheaper to get RR internet, Digital phone and direct tv or Dish Network.
The return for the cable modem has been approaching 55 dBmV causing the modem to come offline. (As is usually the case, usually when I want to use it.)
**************Update November 3,2008 **************
Well, since the last review update, TWC updated the software on the SA 3800 to "Mystro". The caller ID on tv is working. AT&T is working on installing Uverse in this area so the HSI price went down to $34.95 per month. (Competition is good!) .
The free DVR service continues to work great, only wish that it had a bigger hard drive.
**************Update April 1,2008 **************
The All The Best package that is installed works great.
Everything works as described, except the Caller ID on TV service that is currently being worked on. During a call to Time Warner Cable, because of a question about the bill, they found a promotion for free DVR service for a year.
(Not bad, it saved about $10 per month 
The price breakdown of the service as follows:
Digital Access $39.99
HSI $45.99
Digital Phone: $39.99
DVR Service: $0.00
Taxes+fees = ~ $10
**************Update November 19,2007 **************
Just an update, the service was raised to 7 Meg / 512k for free a few months ago. The service does work as advertised; seeing 90%+ of rated speed.
**************Update May 16,2007 **************
The cable internet service has worked quite well so far, with very few outages.
The service was also upgraded to the 5 meg / 384 k as well.
Speedtests reveal that I'm easily getting 90% + of the bandwith.
************** Update November 11,2006 **************
After the inital setup, four additional cable outlets were installed.
Below is the modem signal levels before TWC was called out for a DVR upgrade swap..
Downstream Status Operational
Channel ID 1
Downstream Frequency 711000000 Hz
Modulation 256QAM
Bit Rate 800768 bits/sec
Power Level -13.8 dBmV
Signal to Noise Ratio 34.1 dB
Upstream Channel
Upstream Status Operational
Channel ID 1
Upstream Frequency 33000000 Hz
Modulation 16QAM
Bit Rate 384000 bits/sec
Power Level 50.5 dBmV
The service worked at that point but the picture was getting grainy.
The cable tech went ahead and consolitated all the splitters, and installed a cable amp to improve the picture.
After the tech:
Downstream Status Operational
Channel ID 1
Downstream Frequency 711000000 Hz
Modulation 256QAM
Bit Rate 800768 bits/sec
Power Level 0.8 dBmV
Signal to Noise Ratio 34.1 dB
Upstream Channel
Upstream Status Operational
Channel ID 1
Upstream Frequency 33000000 Hz
Modulation 16QAM
Bit Rate 384000 bits/sec
Power Level 46.5 dBmV
************************************* Original review *************************************
During the third week of Auguest, 2006 Time Warner Cable was called to setup an appointment to hookup service
[TV, Phone, Internet].
The technician arrived early for the appointment and went out and hooked the service up at the pole. Then the digital cable [using a Pioneer cable box] and a Scientfic Atlanta DPX2203 MTA [Phone /Modem] was installed. The phone was hooked up the phone jack and the modem was hooked up to a computer.
After hooking it up to the computer, it was determined that the modem was not provisioned for service - a call to the Time Warner Cable back office took care of that and it was online. The service level setup was RR Lite [ 768/ 384 kbps] in this area.
During the week and a half since the install the service has been reliable.
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Review by wizzle
member for 8.9 years, 860 visits, last login: 92 days ago
updated 296 days ago
- Durham,Durham,NC
- $62 per month
 about 7 days- "Fast downloads (usually) and extremely reliable"
- "Gimped d/l speed at times during peak hours"
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I have been using RR for nearly 8 years now. I've had one modem go bad, but they replaced it within a week. They have a local office where I can take it to be replaced same day if I need it back sooner.
They don't appear to be blocking any ports that I'd need, and they provide OK tech support.
Any future data capping would lead to trouble as Netflix streaming alone can cause 5-10GB of downloaded data in a single day.
Customer service is useless in scenarios where speed is throttled during peak times of day. They try and blame it on equipment and setup in your home though it clearly isn't gimped during other times of the day on the same setup/equipment.
Comments:
 | | I hate TimeWarner RoadRunner in Durham, NC I have same problem: during day hours I may have up to 15 mbps, but from 8 mp to 11 pm the speed is very unstable. It can be as low as 1 mbps. I am planning to switch to DSL. It will be cheaper. There is no reason to pay $68 for 10 mbps, if you get only 1 mbps! | |
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Review by jaybird01
member for 5.5 years, 8 visits, last login: 305 days ago
lodged 304 days ago
- Florence,Florence,SC
- $45 per month
- (24 month contract)
- "Live in a condo. If I had a choice I would drop RR like a rock."
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Have had RR for 10 years. Cable tv cable boxes have a terrible service record. The new HD3D DVR'S will record, but you'll never know what will or how much of a recording will be stored.(It's not the equipment,DVR etc)
Comments:
| | STB You should see if you can get one of the Motorola DVRs from your local TWC Office. They should be able to give you whatever you ask for. | |
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Review by TOMMAX
member for 1.9 years, 81 visits, last login: 319 days ago
lodged 336 days ago
- Los Angeles,Los Angeles,CA
- $69 per month
- about 1 days
- "Nothing"
- "everything"
- "just waiting for other option ( verizon FIOS )"
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I moved to TWC Road Runner because they have higher speed ( 30/5)
and now all my problems start.
internet not stable
customer service / tech support not helpful ( expect Tier 3)
paying more money for unstable service and unprofessional customer service.
Really i miss Earth Link they are my favorite, i had them for almost 2 year s
no complaint
no issues
no problem
nothing at all
they need to upgrade their speed
Comments:
bidger
join:2009-12-23
Elmira, NY | I'd love another option too... especially now that TWC patented blocking ad-skipping on DVRs. Fact is though I'm more irked @ Verizon for failing to deliver FIOS to compete than I am @ TWC. I've never had the issues w/ TWC that you apparently have. | |
| | | TWC "The WORST Cable" TWC is notorious for poor speed,because they're horribly oversubscribed in upstate NY. Inside their network, they're fine to excellent, but they lack sufficient bandwidth at their peering points and during Netflix download time, 6pm to 9pm, my 10mbps service is always slower than 2mb. Im NOT getting what I pay for, I cant even game during those hours they are so horribly slow.
Ive been talking to our Senator here, George Maziarz (Energy and telecom committee) and we can club them over the head to make improvements. They seem to have no trouble raising their rates every 3 months for their crappy service.
PLEASE send valid complaints on TWC to Senator Maziarz, at: maziarz@nysenate.gov and help us get a file going to use to force improvements. Thanks. | |
| | TOMMAX
join:2011-05-28
Los Angeles, CA | Re: TWC "The WORST Cable" thanks Angry Jack  | |
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Review by (hidden by request)
(review was emailed from domain mvshelp.net)
lodged 1 year ago
- Brooklyn,Kings,NY
- $47 per month
- "Isn't any. Slow Internet, garbled TV stations, don't use expensive phone service"
- "Very slooow for $47 a month. Clear hotspot is 3 to 5 times faster."
- "TWC doesn't hear the FIOS footsteps. If you work there, start looking for a job."
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(ratings well below consensus)
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I've been with TWC Roadrunner for over 12 years now. When I started,
there wasn't different speeds you could choose from, there was one and
it was fast. I mean, 10 meg in a couple of seconds fast. Now there are 5
different speeds. I don't know how that even works, but I do know, my
broadband speeds are very slow now. So slow, I have to sit and watch the
screen draw sometimes. And they're always telling me it's my computer or
my router or something else. Today, a Saturday, I'm getting about 1 to
1.5 Mbps. It's bearable but slow.
Thing is, I have TWO computers next to each other. A couple of weeks ago
I got a CLEAR 4G hot spot device and a USB G Network Adapter. The one
with TWC is showing 1 to 1.5 like I said. The Clear is showing 5 to 7
Mbps, 3 to 5 times faster. I am going to use both for a couple of weeks
and then cancel my TWC. I pay the same for each so why should I get less
speed for the same money? While I'm at it, I'll be returning the DVR
boxes and will be getting DirecTV with EVERY channel for 2/3rds the
money I'm paying TWC for TV.
So in answer to your question, TWC Roadrunner is garbage.
Comments:
| | . Sorry about that. Did Time Warner installer come and check what wrong with your services? | |
| |  Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2 | Re: . maybe he has the wrong config that happens sometimes | |
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 JawsincJaws Incorporated
join:2011-01-12
Woodside, NY
 ·Time Warner Cable
·RoadRunner Cable
| permanent "utilization" issues i had the EXACT same prob with them and i have no other choices so i have to use them. never thought of the hotspot option though, interesting.
i gave up on trying to get them to fix it and got the 30/5 wideband and its pretty amazing actually. | |
| | | | Re: permanent "utilization" issues I have to say this. I turned off my router for a few minutes and rebooted. The speed came back and was around 10 to 15 Mbps.
It degrades again after just a couple of days. Instead of turning it off, I read someplace how to change the channel through the router (Belkin) software. When I do that, it gives me back the 10 to 15 Mbps. A lot easier than turning it off.
I'm looking into a fix so it automatically releases the memory but for now, it's okay.
I'm stil getting rid of my TV with TWC, but I may keep Internet at lowest speed and keep CLEAR. I like CLEAR because I have a Nook color and can now get on internet almost anywhere now. | |
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 Review by ds5v50
member for 10.3 years, 3097 visits, last login: a few hours ago
updated 1 year ago
- Fremont,Sandusky,OH
- $39 per month
- "Faster then Dial Up"
- "No competition to get Upgrades"
- "I would take Fios if it was offered."
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I now have Road Runner as part of a bundle. Which includes Turbo. It cost me 189$ a month for TV/Phone/Internet with a few addons. The service can be great at times. But it never last. I am waiting for either competition or Docsis 3 to roll out on my node. Knowing Uverse has stopped deploying then I am sure I will not see D3 in my area now. As usual no competition to drive up the services.
Comments:
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Review by nt8d09
member for 11.4 years, 40 visits, last login: 37 days ago
updated 1 year ago
- Standish,Cumberland,ME
- $134 per month
- about 7 days
- "Pretty stable, almost always up"
- "Low upstream, high price for current bandwidth"
- "Functional, only other option is Telco DSL"
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Have at Road Runner Standard Resi for 2 years, no real downtime issues, but have had issues on the past where I was receiving a new DHCP IP every couple of hours. Also the upstream bandwidth in this tier was a mere 512k (speed tested about 460k), this has been increased to 1Mb (970k speedtested) as of April 2012 as part of TWC's DOCSIS 3.0 upgrades.
Downstream bandwidth has fluctuated wildly from 1Mb +/- to 20Mb with an average of 10Mb or so. Since the before mentioned upgrades the downstream speed has been a pretty steady 18-20mb. I had previously experienced speedtests where the downstream ran at near 20mb for the first 50-60% of the test then dropped to 10Mb+/- or less for the remainder of the test.
Time will tell if these new speed increases and upgrades result in better consistency in speed.
The price listed reflects TWC bundle of RR Resi Standard, with 1 Digital Set top box as of April 2012.
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Review by MacAlert
member for 8.1 years, 2357 visits, last login: a few hours ago
updated 1 year ago
- Flushing,Queens,NY
- $200 per month
- "Nothing"
- "Everything"
- "If you have a choice, do not choose RoadRunner"
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Service is horrible. Internet constantly drops out and modem restarts. Video is choppy and audio drops out. Zero value for the outrageous amounts that TW charges.
5/26/2009
So my service has improved slightly however it took an email to one of the head honchos in NY who contacted the VP of Engineering. I just wish it didn't have to come to that. I will be dropping TW as soon as FIOS is available.
12/03/2009
So I switched to my own modem, Motorola SB6120 and my internet problems have disappeared....for now. I find it funny that I had to shell out my own money to fix something TW could have easily done.
5/2012
No longer a TWCNYC customer!
Comments:
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Review by Jawsinc
member for 2.3 years, 135 visits, last login: 1 days ago
updated 1.1 years ago
- Woodside,Queens,NY
- $120 per month
- "Draining your sanity and bank account."
- "RR Blazing Fast Speeds That Are 4X Faster Than Dial-up!"
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RR Blazing Fast Speeds That Are 4X Faster Than Dial-up!
Update: Since I've upgraded to 30/5 the service is awesome. This upgrade was not by choice, all the other services that TWC offers are only a little faster than Dial-up, not much faster...just a little itsy-bit faster...
Turbo is about 5-6Mb. Standard is about 1-2Mb. Utilization issues going on for over a year now...
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Review by EwanG
member for 8.2 years, 23 visits, last login: 326 days ago
lodged 1.2 years ago
- San Antonio,Bexar,TX
- $40 per month
- (month by month)
- about 14 days
- "Almost as fast as advertised"
- "Still somewhat slow, freezes up from time to time, orange cable in backyard"
- "I'd say pick someone else, but they all appear to suck"
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Just finished my two years with Clear/Clearwire, and after six calls was told I had finally been processed for cancellation (two weeks later my account still shows them planning to bill me in March... argh!). So I was ready to move on.
Picked TimeWarner RoadRunner because I figured the speeds would be faster, and they were about 25% cheaper than the equivalent AT&T UVerse package for Internet Only.
TW gave me a window of two hours on a Saturday two weeks later, and when that window was up I called in. First agent said to just wait since they couldn't see anything on their desktops, and had no access to the dispatcher. An hour later I called again, and was told that while they give you a two hour window, they assume that anytime the same day is "ok". Why bother giving me a window then?
Another hour later and two guys showed up (in different trucks). About an hour and they had everything installed. They left quickly, which I suspect was because they knew when I went out back I'd have a conniption. Sure enough, they had run a cable from the box in the back corner of the yard, through several bushes at about knee height, and finally into the house. Inside was only slightly better with the modem looking like it had previously been used to locate IEDs in Iraq.
Speed promised was 20mb/s, best speed I've gotten is 14 mb/s. Still better than Clear at a fast 6mb/s on a good day and 0.35/s most of the time.
Have tried arranging to have the cable buried a couple of times. Keep getting told they can only schedule a full day window, but they will call first. No visit or call on either day they promised. Not much hope for the next one.
I'd cancel, but honestly, is there anyone serving San Antonio that's any better?
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Trying to resolve the problems.....
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