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Review by khettinger 
member for 163 days, 5 visits, last login: 4 days ago
updated 43 days ago
 Columbus,Franklin,OH
 $25 per month- (12 month contract)
 about 1 days "Nice download and OK upload speed" "Upload speed could be better" "Needs to improve customer service"
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Time Warner Cable standard internet advertise 15/1 bandwidth. I receive at my house with my Doc-sis 3.0 modem 18 MBPS download and 970 KBPS upload. I can't complain the service rarely goes down in my area.
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Review by Fast Turtle
member for 5.2 years, 38 visits, last login: 8 days ago
updated 48 days ago
- Twentynine Palms,San Bernardino,CA
- $150 per month
- (24 month contract)
- "Triple Play Package - Improved Speeds"
- "Contract Expired - Price Jumped $10 a month and goes up 2-3 a month"
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The flash test to L.A. crashed over 5Mb (looks to be a flash issue 11.2-r202)
Supposed to have 10Mb speeds and have been notified that by mid year, we'll be bumped to 15Mb (June/July).
They have not permanently fixed the dropped connection issue - it's a bad cable that needs replacing and the only thing done was to replace a couple of splitters and install an amp. Part of the problem is line degradation (it's been up for over 10 years - decade) and needs to be replaced. Could also be a node issue as it's only the internet and voip that drops. TV stays up.
It's the voip drops that are of real concern as this is our primary phone line - Had switched to TWC Voip due to a bad landline (verizon did a temporary replacement after the line shorted out and called 911 while officer was there in response to earlier call). That was over 7 years ago and Verizon has never replaced the temp line with a buried one.
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 | | Signal Levels Check your modem signal levels and see if it could possibly be a line noise issue. I had the same problem for the longest time with TWC, ended up being a line issue inside my house. Guy came out, replaced all the wiring and it worked perfect after that. | |
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 Review by Snowy
member for 10.1 years, 5707 visits, last login: a few hours ago
updated 50 days ago
- Kailua,Honolulu,HI
- Contract price not specified.
- (month by month)
- about 10 days
- "Oceanic Cable Vision is the local provider for TimeWarner, this provides a more local avenue for problem resolution"
- "Customer perks are available, but not apparent to most customers"
- "Hawaii Telcom has become the new DSL provider in my area & I assume they'll give RR a run for the money."
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There's no question that in The State of Hawaii RoadRunner (Oceanic Cable) is the go to ISP. The cost is higher than the DSL competitor, but it's worth the extra expense when you compare the level of service offered. The choice is a no brainer when the dismal CS offered by the DSL competitor is factored in. I won't mention them by name because whenever I do my office suffers mysterious phone outrages.
Upgraded to "turbo" wish I done it sooner.
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 Review by Dominokat
member for 10.8 years, 5978 visits, last login: a few hours ago
updated 55 days ago
- Boothbay,Lincoln,ME
- $60 per month
- "Steady speeds"
- "None"
- "It took over Adelphia so....."
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Time Warner took over my area from Adelphia
My Adelphia reviews----- »/comment/45012
It was not a smooth transition.
The night of transition, I lost connection and it was off for 2 days. When it came back my speeds dropped horribly in the evening. Page transitions sucked and it looked like I might not get it fixed.
Thankfully a dedicated tech helped to track the problem and helped to get things right. Now my speeds are rock steady no matter the time of day. Just as it was with Adelphia.
At first I thought it was going to suck being moved to Time Warner. But now the bugs are out of the system and I am allot happier.
--------Update 10/01/07
Since the first "glitch" I wrote about during the transition. Time Warner service has been stable and very reliable. There have been very very few outages for any reason. My TV has been stable, and my internet to, including the speeds.
So, I have to report. I am very very happy with Time Warner.
Update: 10/21/2007
There isn't much to update. I still have TW cable after it took over Adelphia in my area. As I reported before, I am VERY happy with the service. It continues to add services, (Such as digital phone) and some HD channels since Adelphia.
Customer Support is great and I am happy with TWs service.
Update: 4/26.2008
I was aksed to update my review so here I am.
Time Warner now also offers digital phone, but I don't use that service here. It seems like they are keeping up with maintance and problems and offering newer services.
I am still happy with the service.
I can't say anything about customer service as I havne't had to use it much. The couple times I have, was to make changes and it went smooth.
Update 10/28/2008
Once again. BBR wants me to review my ISP.
I can't say anything bad about it. It gives constant speeds, and customer service has always treated me well. No long waits and prompt service.
Update 4/30/2009
"System" requested an updated review from me. So here is, though there isn't anything to report.
Service is rock steady. Not much down time to speak of. The very few I've had, lasted minutes, to a couple hours at most.
Speeds... I have the "turbo" plan (15dn/1up) and that too is very steady.
The few times I've called support was for TV reasons. That is a little flakey at times (especially the HD channels) , and I am very disappointed about the HD channel offerings. By now I would thing we would have more then we do...
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Update 12/4/1010
It seems it has been awhile since I updated my review. I've been ignoring this sights request for me to update, but there isn't much to update about. But I am gong to today to keep the nag away!
My connection is always stable, very few down times. And if there are any, it is very short lived. Even after major storms knocking out power, my UPS kicks on with the modem and internet still going. (At least until the battery goes dead!)
I do think the pricing is high, but I don't care. It is this, or back to DirecWay (Now HughesNet) and I am not going there again! That said, This last month I've seen my phone company running new wires on my street. I asked what it was about, and they said it was so they can deliver DSL..... As I am literally across the street from the (whatever they call that box) I am told I can expect "very fast speeds" if I switch.
I don't know when they expect to go online with this, but I will keep a watchful eye and see about it when it does.
Edit 8/2012
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"System" want me to review Road Runner, again. But there isn't much to add other then what has already been said.
Time Warner is a stable and reliable service. I don't have TV with them any more (TOO EXPENSIVE) so I have Internet and Phone only.
Time Warner has upgraded to Docsis 3, and as a result, my 20/2 speeds are rock steady. Most of the time I get much faster then the provisioned rate thanks to "turbo boost"
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edit 3/2013
Time Warner is pretty much my only option. However, Fairpoint upgraded the "box" at the end of my driveway for DSL. Because it is so close, I can get their best speed, 15/1. However, I'd also have to get a phone line with it, so it become cost prohibitive. I am enjoying flawless service from Time Warner with their 30/5 service. I never have a problem with speeds and rarely have any down time. I like the service but the cost... no so much. I dropped TV service because it got too expensive.
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 Review by CCat
member for 7.4 years, 4404 visits, last login: a few hours ago
updated 62 days ago
- Wonderland
- $59 per month
- about 3 days
- "50Mb Down / 5 Mb Up"
- "Occasional weekend slowdowns, mostly during holidays"
- "Solid so far...and it flies"
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I switched from WOW in March. TWC offered a bundle with cable, internet, and voip.
Aside from a minor install problem (which was corrected the next day) everything went well. The turbo speed (15Mb down) is great. I only have 768K up but I really don't upload much so for me its not an issue. So far, so good.
Jan 2009 ISP has been very consistent with speeds. Aside from the usual slowdowns at peak times, and even these are not really a problem. At this point I am very happy with Roadrunner.
Sep 2009 Nothing has changed since Jan. A couple of outages due to weather but thats about it. The usual slowdown with cable at peak times but acceptable.
Just wish RR would increase the upload speed, 768 Sucks.
Mar 2010 Everything is still the same here. Speeds have been consistent and where they are supposed to be. Upload still sucks though.
Jan 2011 Nothing new to report. A few times the cable went out but was corrected in a reasonable amount of time. Speeds remain consistent with the occasional holiday slowdowns. Still stuck with the 768 upload, hopefully that will be changed sometime soon.
Oct 2012 RR increased their upload speed from 768 to 1000 a few months back. Better but still slow. In Dec I am getting the 50/5 package...looking forward to that.
Mar 2013 Finally got the 50/5 package. Only had it for a couple of days, but so far it is solid.
What a difference from the 15/1 package. It costs $30 more per month than the standard 15/1 package which brings it up to $59 per month with the TV and Phone bundle.
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Review by TebTeb
member for 4.3 years, 1407 visits, last login: a few hours ago
updated 65 days ago
- Columbus,Franklin,OH
- $79 per month
- about 3 days
- "Decently fast"
- "Not free?"
- "A lot cheaper than WOW! or Uverse."
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Road runner was the only option in the new complex where I moved to, beside AT&T dsl which topped out at 3meg at our location would not be fast enough to stream multiple Netflix videos. Uverse is available everywhere around our complex along with WOW, but the apartment complex management must be in cahoots with TWC to only allow them to provide cable service in the entire apartment complex. Wish I could get WOW or Uverse at least the connection didn't drop 2-3 times a day.
Update 6/3
On the 16th of May I upgraded to the Extreme tier and paying the same price as turbo.
»www.speedtest.net/result/1307426208.png
Update 3/24/12
Moved to new address downgraded to the Standard Tier 10/1. We always get the advertised speeds along with the Power Boost.
Update 11/10/12
Upgraded to the new "Ultimate" tier which is the 50Mbps service since work pays for it. Consistently get the full 50Mbps down and 5Mbps up, though I wish some provider in Columbus would have a better package than 50Mbps.
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Review by xQim
member for 9.6 years, 183 visits, last login: 43 days ago
updated 70 days ago
- Standish,Cumberland,ME
- $45 per month
- about 60 days
- "Get Advertised Speed"
- "Overpriced"
- "Get what you paid for"
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*Update*
My roommates have Roadrunner Lite which is terribly slow. Constant buffering is unacceptable. The speeds are supposed to be 1Mbps/1Mbps, but I consistently get 1.02Mbps/0.97Mbps. The roommates were unwilling to upgrade even though I said I'd pay for the extra service but they declined. So, I got my own service from Fairpoint. The Roadrunner connection is stable and they get what they are paying for, but it's to ridiculously slow for me. Their speed = 1.02Mbps/0.97Mbps; My speed = 7.1Mbps/1.04Mbps. I like my new service as there is no buffering anymore and I can watch streaming movies in HD with no problem whatsoever.
Current results on speediest.net =
1.02Mbps/0.98Mbps.
Slow.
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 Review by OnHEL
member for 12.7 years, 2580 visits, last login: 3 days ago
updated 74 days ago
- Bayside,Queens,NY
- $99 per month
- about 1 days
- "Reliable, consistent service"
- "Expensive, but I need it."
- "Decent service, wish wideband was cheaper"
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"Really needs to be cheaper or offer 100/20 for that price." I said that two years ago and it still applies. Speed increases are in order for the price they charge.
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 Review by Cool Dude
member for 12.7 years, 4113 visits, last login: 40 days ago
updated 78 days ago
- Erie,Erie,PA
- $49 per month
- "service has been better"
- "dealing with a disconnecting problem lately tech has been here and replaced modem/router but still no help"
- "Overall its been pretty good, even the phone tech has been better"
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Service has been better overall and even tech service on the phone has been much improved. Tech that come to the house however has not been good for me, some dont seem to know much about the service and the ones that do either dont really care enough or according to the support office forget to do certain things when replacing modems or routers that need to be done before leaving the residence in order to insure the equipment is working.
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 Review by txrocks
member for 8.3 years, 1856 visits, last login: 2 days ago
updated 81 days ago
- Allen,Collin,TX
- $29 per month
- "back after one year on Sprint WIMAX"
- "none"
- "beats the lag on wireless"
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not using RR email this time around...
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