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 Review by Gandalf1315 
UPDATED: 16 days ago
member for 8.5 years, 2761 visits, last login: a few hours ago
 Indianapolis,Marion,IN
 $50 per month
 about 25 days
 "Speed and a reliable connection"
 "Just a couple of minor annoyances"
 "RoadRunner in Indy has its act together"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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Update: September 10, 2007
In 6 plus years they still have not raised the price a single dime. Only now they give me 7000/500 connection for that same $50 bucks. And while I personally dont use the bells and whistles they offer now, it is nice to see Brighthouse offering them. Things like free firewalls, anitvirus, home networking, online live chat customer support, etc.
I literally have no complaints. The connection is up 99 plus percent of the time and I rarely experience sluggish network performance. I really dont even think about my internet connection anymore, it is just there. Like flicking on the light switch or turning on the TV, you dont even think about it, you just know it is going to work. That is really the best compliment you can give an ISP.
Update: January 12, 2005
Since my last update I have seen my speed increase from 2000/384 to 3000/384 to 5000/384. The download speeds are nice and all, but I wish they would bump up the uploads to 512. That is the only gripe I got for this past year. Oh, the RR mails servers were down once for 2 days. Almost forgot all about that. Other than that it has been pretty smooth sailing. Price has not gone up in the almost 4 years I have had the service. All in all I have no real complaints. RR through BrightHouse in Indy still ROCKS!!
Update: January 21, 2004
Well, it will be 3 years this May and all in all I am a satisfied customer. Price has not changed at all. I have not had any outages to speak of that a modem reboot did not cure. There have not been any signs of download caps with Brighthouse/RoadRunner. And trust me, while my average is about 35 gig a month, I have been over 80 gig in a month a couple of times. So it seems if they have an invisible cap it is pretty liberal. 95% of the time my speeds are in the 1950+/350+ range. Once in a while you will notice a slow down but it usually is back to normal within a couple of hours. I guess my only gripe is that Brighthouse is dragging its feet on the upgrade to 3000/512 that much of the country has already seen. So like I said, all in all I'm still satisfied with the service and would encourage anyone in the Indy area to give Brighthouse/RR a try.
Update: April 22, 2003
After almost 2 years everything is still running smooth. They did however change/sell/merge/rename??? to Brighthouse Networks from Time Warner without making any kind of statement to its customers. Thanks for keeping us informed! Speeds are consistantly above 1900/350. There have been no outages worth mentioning. After reading what is happening in Lincoln, Nebraska my only fears are that the 15gb download caps will come here as well. If that does happen, I will be finding a new ISP. Or unplugging from the internet altogether. I am not a "bandwidth hog", but I am not going to be forced into using my service like I was on dial-up either.
Update: Aug. 25 2002
A year and a half now and all is well. Speeds are still at 1900+ down and 350+ up. No outages at all other than a couple of hours once when a serious storm blew through. And a couple signal drops that were cured by simply unplugging the modem and plugging it back in. If you have RoadRunner as an option in Indy it is the way to go.
Update: Jan. 25 2002
Since the last update there has been no change at all. My speeds rock, always over 1900 down and 320 up. I have gotten some terrible speed test results here at DSLR at times, but when I check my speeds at other places immediately after a poor test here, they are always in the 1900's. Don't know why, don't care. My connection has not been down at all to my knowledge. I am very pleased at this point. RoadRunner/Time Warner has been a great experience for me. I believe the quality of service you get from your broadband provider purely depends on your local office that provides it to you. Your service is only going to be as good as your local office. Period. If your local office is a bunch of morons, then you are going to get crappy service. That is all there is to it. Maybe it is just me, but it also seems like towns with multiple providers seem to have a little better service than the towns with only one option. And remember, if you have got a good cable connection, tell people all over town about it. But tell your neighbors it sucks!!!!
Update: Sept. 27, 2001
Sneaking up on 5 months service and overall I have been pleased. The last couple of months have been a seemless integration of man, computer and internet. Only problems I have had were of the self inflicted variety. Speeds 95% of the time are between 1900 and 2000 down and 350 to 380 up.
July 13th: After 2 months of service I am a happy customer. I am still getting speeds in the range as previously mentioned. Have had zero problems. It seems like my old dial up connection was 2 years ago instead of 2 months ago. What we did in 25 hours a week on the internet using a 56K modem, only takes RoadRunner an hour or 2. I downloaded Windows XP RC-1, a 510 MB .ISO image, in 35 minutes. Outstanding!! Would never have even thought about downloading it with a dial up connection..... In the Indy area anyway, RoadRunner has its act together. So far.
Update, 6-19-01, After my first and only outage to date, 3 days, I have some insight on a few more aspects of Road Runner. Over the phone tech support, while friendly and polite, is not very knowledgeable. Had to schedule someone to my house. A guy showed up promptly on Friday as promised. He was stumped and had to call out a senior tech. It turned out Senior Tech did some work out on the pole a couple of streets down, and had accidently cut me off the previous Tuesday. I was back up and running within 1/2 hour of senior tech showing up. The senior tech was very knowledgeable. After I told him the day my service went out he said he would be back in a few minutes. Before he was back, 10-15 minutes, I reset my modem and synched right up. When he got back he told me how it was him personally who had accidently cut off my service when installing some new equipment a couple of blocks down. I thought he took the high road by admitting to something like that, rather than make some lame excuse. It was irritating to lose service for three days, but it does not look like a habitual type of outage, just an honest mistake.
I made the call in mid April to see if/ when my area was to be completed. They said May 9th at the latest. Set an appointment for the 9th. Got a call on the 7th to confirm the install date of the 9th between 9a.m. and 1p.m. The guy showed up at 9:30 a.m. Was gone by 10:15. He ran new cable from the poll to my basement, through my existing rj-45 holes already drilled in the floor. Connected modem, got signal, offered to stick around through software install. Told him it was not needed, and that was it. He was here, had me hooked up, and gone inside of 45 minutes. Outstanding!! 10 minutes later I had my PC's, hub, router and modem all running smooth. Download speeds between 1300 and 2800. Consistantly around 1800. Upload 300 to 370. And I have not even tweaked anything yet. Not sure it will matter much considering the speeds I have got so far. Can't say much about Tech support, I have not needed them yet. The modem,a 3Com cable, was free, $99 install. A bit of a stiff fee, but the speeds to this point makes it a wash. At $50 a month it has been more than a fair deal considering I paid $25 a month for dial-up. I would encourage anyone in the Indianapolis area who can get RoadRunner to jump at the chance, except for those of you who live in my neighborhood of course.
Followup comments:  
Bobby H
@rr.com
| Brighthouse aka Time Warner If you have that kind of support, your lucky. While they will send a tech to your house in a heartbeat ( cheaper than upgrading their system) it takes 1 to plug in a modem. another to connect the cable, another to turn it on etc etc.
Time Warner change their Roadrunner to Brighthouse, because of the Numerous , widespread hate for this company.Also because of the 5 straight years at the top of " Hall of Shame" ranking. There service in Tampa is so bad, they had to change the name. They will deny any connection to Time Warner, but all one has to do is look at any SEC filing. Ask them, they will not acknowledge any connection ( pun intended) to Time Warner, but they are in fact TW.
The service in Tampa Bay area is horrendous.!!!!!!!! The compression of HD channels is so bad, it freezes multiple times a night. It will easily burn out your LCD. There answer ? Call us and we will reboot the box ( 2 hour process ) x 3-4 times a day.
Hope you don't have their phone service without some other means of calling in case of emergency. The Phone, internet and TV will go out system wide in Tampa Bay area at least twice a week. At least our newspapers have the guts to write about it. When I mean system outages, I mean the entire system
They KNOW their system will not handle broadband, phone , and HD, yet, they will blame it on the customer.
Billing. Most people understand that a month is a month, and there are 12 months in a year. Yet, with Brighthouse ( aka Time Warner ) they have billed us for 14 months, and we havent even had it for 8 months. Always some conveluted reason why, when in fact, if you service is per month, they are really only 12 not 16 months on a calender. I have challanged them to name the other 6 months. nobody can yet.
I am glad that your service is better than what you had ( aol? dial up? owned by TW BTW ) but you wait, I am sorry to tell you it's coming. The upgrade they did? It was to bring their equipement up to 2002 standards. In my area ( and whole Tampa Bay) they are admittedly 7-8 years behind in their infrastructure . If you have cable tv, internet and phone, you would not be having such a smooth ride.
My first hop out to TWaka Brighthouse is 8 miles away, and my ping to it is over 500 ms . then you get caught for the next 3 hops at approx 500 ms and once it is out of their stuff, your ok. You cannot use the HD and internet at the same time.
sorry man, but watch, it is coming. There is a reason they are top 3 worst companies in the USA or a reason. 5 straight years. I think Indy has WOW , I'd grab it while you can. we in Tampa have no other broadband choice. | |
| | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Brighthouse aka Time Warner BrightHouse is a joint venture with TWC and another company. They are NOT solely TWC. Get your facts right.
Your post makes you sound like your a VZW employee. I Hope you have fun when they had you your law off paper work for the Holidays. | |
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Review by syneas
UPDATED: 18 days ago
member for 5 years, 2108 visits, last login: 2 days ago
Titusville,Brevard,FL
$64 per month
about 3 days
"it's ok, just ok. even more channels in HD!"
"give me more speed! Bad compression on HD channels"
"no other real choice for us."
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Decent I guess. But I would try another ISP if I had a choice. oh, and there seems to be more compression on the HD channels since the DVR update. did i say, ugh!
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Review by Encryption76
UPDATED: 20 days ago
member for 7.3 years, 1 visits, last login: 20 days ago
Millbrook,Elmore,AL
$105 per month
about 3 days
"Fast"
"Static pipeline to texas."
"Great for downloading but terrible routing for gaming."
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I am running roadrunner turbo here in Millbrook Al which is what Brighthouse cable offers around here. The connection is stated "up to" 16mb down and 2mb up and for the most part its pretty good during the day with speeds ~10 - 12mb down and 1.5 - 2mb up however late at night when the network isnt as congested the download speeds can be pretty rediculous usually ~ 20 - 25mb.
Since I do alot of online gaming I do have to add that the routing for this service is the dumbest I have ever seen. If I ping my neighbor the signal will bounce to the office then somewhere around Dallas Texas and then back to the same office and on to whoever I pinged. So for instance the guy next door an I play together occasionally but for p2p gaming such as what is seen on a console or a private match of say Quake then one of us is going to have a 100ms ping which is unacceptable even for the worst of standards given the guys system is literally 5 ft away from mine in the next appt. . So no matter where any server you visit whether it be trying to watch HD movies online through Netflix or connecting to a game server somewhere you will Allways be routed to texas first even if the server is in the opposite direction! (140 ping to a friend who lives in mobile Al but yet he can ping 30 to a server down the road from me...).
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 Review by ds5v50
UPDATED: 21 days ago
member for 6.8 years, 1814 visits, last login: a few hours ago
Fremont,Sandusky,OH
$39 per month
about 7 days
"Faster then Dial Up"
"No competition to get Upgrades"
"I would take Fios if it was offered."
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I chose RoadRunner over DSL because it is faster and cheaper then some of the tiers DSL offers. Also it is the only other Broadband in the area.
15/768 At best I usually get the service I am promised. It could be better.
Followup comments: Sporkman
join:2008-11-13
Springfield, OH | i would as well cable /dsl is the only thing in my area  TW holds the area with an iron fist | |
| | 
AMDUSER
Premium
join:2003-05-28
Earth
clubs: | Re: i would as well As would I, but Verizon would have to overbuild Milwaukee,WI with FiOS. I would even dig the trench for them if it would get it to my house faster.(Yes, AT&T Uverse is available in some areas, but coverage is spotty.) | |
| | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: i would as well U-Shit won't ever be offered in Fremont. Not being enough and not enough ROI to even but in DSL. | |
| hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| Call Buckeye Call Buckeye and pressure them into turning on and expanding that Fiber line that runs through fremont (former resident of Toledo).
They're already expanding their area into York Twp and Green Creek Township (20 West by RTE 19).
They're not really cheaper than TWC but they offer more as far as Internet Speeds and more channels. | |
| | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: Call Buckeye TWC does NOT give a damn regarding that damn agreement with the City. If they're kicked out nobody else is going to run the city's cable network. And the Mayor won't take on a Muni-project like he had the chance back before they came into Fremont.
TWC is set to go to the State and file there for their franchise agreement. Once that happens they won't do a damn thing the city wants or the people. They've already done it with Tiffin and Fostoria and several other cities that are near Fremont.
Nobody wants Fremont though. That's the problem IF TWC ended up walking out of Fremont with nobody to take over Fremont would be in deep shit. Fremont is actually glad that TWC bought Fremont Cablevision otherwise Fremont still would NOT have DSL or anything digital over cable. If you remember DSL was only available the day RoadRunner was being marketed for installs. It was magic that DSL was suddenly available.
Also as a side note about TWC--I'm not sure if you know it or not but MOST of the city has not been rebuilt by TWC. most of the lines that are still on the poles are back from the 80s when Fremont Cable last rebuilt the network. (I used to own the Internet cafe that was on East State Street across from DQ and my old Sales Rep from TWC told me that along with several contractors they used)
I have the email address to the Block Family (the owners of Buckeye Cable) and their phone numbers (cell, home, and office) along with other contacts within Buckeye. They sent all of us letters just before Christmas saying if we had any problems we were to contact them directly. I'm sure Mr. Block would like to hear from you. Especially with recently expanding into York TWP, and PB-burg. All thanks to the State's VSA. | |
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randomevo
@rr.com | Re: Call Buckeye "I have the email address to the Block Family"Ok, what are they? | |
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 Review by Loco
UPDATED: 22 days ago
member for 7 years, 2254 visits, last login: a few hours ago
So Cal
Contract price not specified.
"Fast Downloads & Fast Uploads !"
"No Bad Points."
"It's Bad Ass !"
| Pre Sales information:
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Good !
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 Review by chelman
UPDATED: 26 days ago
member for 10.1 years, 1996 visits, last login: 8 days ago
Cypress,Orange,CA
$49 per month
"IP addres doesn't change often"
"Only 25 MB of Web space for one screen name, no newsgroups"
"Stuck with RR until FIOS comes around"
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I am one of the Comcast customers transferred to TimeWarner. Needles to say, the transfer was a pittyful disgrace. TimeWarner was worse than Comcast, but they are trying to get better. I have now internet, cable and digital phone with TW. I'm still waiting until Verizon FIOS comes around my area.
Followup comments: iqu96
join:2002-01-23
Covina, CA | RR Man, I love my RR dsl. I get 21kbps on the down and 2kbps on the up. That is equal to the basic fios package. | |
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 Review by amysheehan
UPDATED: 30 days ago
member for 9.9 years, 2797 visits, last login: a few hours ago
Huntington Beach,Orange,CA
$54 per month
about 1 days
"NEVER a problem"
"Happy surfer ! - local office fantastic to work with"
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Cost of premium service changed March 1st from 84.95 to 54.95/month.
My area has been testing since Jan 1 the 15/2 for premium My son is on the waiting list for Vz Fios to be available He's stuck at 3/down and averages about 1.5 vs my excellent speed-tests.
Latest test --- > Speakeasy LA ---
Download Speed: 14200 kbps (1775 KB/sec transfer rate)
Upload Speed: 1855 kbps (231.9 KB/sec transfer rate)
[wireless - laptop ]
:)
UPDATED: 28 Feb 2007
Still getting 15/2 - 13 months now.
Latest speed results have been uploaded as attachment.
No complaints 
Updated 31 Aug 2007
Still no problems and 15/2 speeds.
Happy surfin' in Surf City, USA
:)
Updated 8 May 2008 - Still surfin happy
Updated 8 November 2008 - no problems except for 6 year old modem causing problems [ electric surging before it gave out ]
Never one problem that going into the local office didn't fix asap.
Any down time and it's been rare was due to city of HB digging up streets to upgrade access ramps to the sidewalks.
Go into the local office - be polite and to the point and you won't only get the problem solved - you'll get other RR services gratis for your trouble.
Updated 25 October 2009
Speeding along still
Attachments:
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 Review by rblenkhorn
UPDATED: 30 days ago
member for 6.3 years, 244 visits, last login: 2 days ago
Bangor,Penobscot,ME
$44 per month (month by month)
about 26 days
"This is for Turbo Advertised 15/1 - Normally get 6024/984"
"they have improved alot.. cant really find bad.."
"if you can deal with the connection crapping out and the constant reboots its ok"
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Everytime you call you need to say your phone number verify the account name, address, say your name, verify the four digits of the social.. you can do this 6 7 times in a conversation to them because everytime you get transferred they re-ask this information
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 Review by Boomerang86
UPDATED: 30 days ago
member for 7.1 years, 3068 visits, last login: a few minutes ago
Walden,Orange,NY
$30 per month
about 1 days
"easy setup, virtually zero downtime!"
"RR basic slower than DSL @ 1.5M/256K"
"the most reliable cable ISP I have ever known"
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I didn't ever imagine myself becoming a Road Runner customer. Since there are cheaper DSL alternatives (not to mention cable ISPs Earthlink and Local.net on the same pipe), I figured why go with RR? Well, there's a couple of good reasons.
Here's some quick background: Up until now I was an Earthlink Cable customer. Time Warner supplied the modem, install and billing (just like RR), only it was $3. a month cheaper for essentially the same service. I was a happy customer and never thought I would switch ISPs again. I could have stayed with EL but my 6 month $29.95 promotion just ended and I was shopping. I figured for the premium content (CNN, etc.) and LOCAL billing support (EL is in India now) it was worth the trouble.
One call to Time/Warner got me on Road Runner standard so fast it was practically instant! I even got their 6 month for $29.95 promo rate as a new RR customer, which was really cool. The operator at TW clicked a few keys on her end, my modem rebooted and BAM I was on Road Runner! I am looking forward to the same great level of service and bandwidth I was already getting, now I can actually UNDERSTAND what the support people are saying to me on the phone, without needing to repeat anything!
UPDATE 12/21/04: A few days ago I got upgraded to 5MB DL as part of the T/W nationwide rollout... I don't see a noticeable change in performance, only on speed tests. I must admit that the connection has been solid as a rock the past couple of months! Promo pricing runs out in two months; I expect to keep the connection but may switch back to EL to keep lower rates while downgrading CATV to basic.
UPDATE 6/26/05: I'm still a Road Runner subscriber, despite the lure of paying a buck or two less with a reseller; I won't go back to Earthlink, and since there's so little known about local.net I don't feel it worth just a buck a month in savings. Connection is still extremely reliable with almost no downtime; Vonage still works great too. My promotion ended and I am paying $45 a month for RR, though I did manage to lower my CATV bill by finding an unadvertised tier which still offers digital channels and saves me about $14 a month.
UPDATE 1/11/06: The DSLR bot is nagging me to update this ISP review, but in all honesty nothing has really changed. Reliability has been stellar since the last update with no noticeable downtime, though there have been occasional QOS issues with Vonage which may be packet loss related (short lived occurences at that). Mail works great, no signal issues to report and billing is consistent. A smooth ride continues, but a little more upload speed would be welcome.
UPDATE 10/27/06: My needs have changed and I was looking to save a few bucks, so today I called TWC and downgraded to Road Runner Lite 768/128. Since I do mostly surfing and e-mail I won't miss the higher speeds too much and I'll be saving $180 a year to boot. They switched me right away without any kind of hassle too.
UPDATE 5/7/07: The BBR bot rears its head again to update, but there's not much new to report. Apparently speed upgrades to standard and premium tiers finally reached HVC customers, though I cannot confirm this since I'm still on RR Lite and that tier remains stuck at 768/128.
UPDATE 9/10/07: Not much news here, just wanted to say I cannot recall the last time my Road Runner service went down... it's that good!! If only they'd raise the download speed to at least 1.5 mbps, it would be an even better value (though I suspect more RR standard customers would downgrade).
UPDATE 10/23/07: HVC just upped the RR Lite service to double the previous speeds, now at 1.5/256! Humming smoothly, there's less pressure to upgrade back to the standard tier.
UPDATE 05/11/08: The DSLR bot compels me to update my review yet again! Just one brief outage lasting a couple of hours; other than that it's been a smooth ride as usual, with an upgrade to triple play that had no ill effects on my connection with the supplied VOIP modem.
UPDATE 10/18/09: The DSLR bot compels me to update my review yet again! The only thing to report is that I've cancelled TWC Digital Phone and now use a non-cableco VOIP service (Voipo). It is working well without the need to upgrade bandwidth, so I'm sticking with Road Runner Basic for now.
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 Review by Anub1s
UPDATED: 35 days ago
member for 6.5 years, 455 visits, last login: 30 days ago
Cleveland,Cuyahoga,OH
$59 per month
"Never lost connection, always quick!"
"DNS servers seem slow."
"I use Opendns for DNS servers."
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10mbps/1mbps=$59.95
I use my own modem.
Tech support is clueless, but I never need them anyway.
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