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Review by hwaters 
UPDATED: 9 days ago
member for 8.1 years, 398 visits, last login: a few hours ago
 Brooklyn,Kings,NY
 $59 per month
 "I get what they promise with NEAR servers only"
 "relatively bad results with DISTANT servers."
 "The other cable company, Optimum offers much more bandwidth for the same price. Unfortunately, you can't pick your cable Co."
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I just got Road Runner Wideband. It advertises 50/5. I I get that with near servers but NOT with distant servers. It is very expensive. It costs 99 dollars. The tweak tester does NOT recommend tweaking Viista, so there is very little I can do to obtain higher test results with distant servers.
Also, other providers such as Optimum offer wideband and for 99 dollars they give you 101/15, much more bandwidth for the dollar. I am not zoned for Optimum so I am stuck with Road Runner. BUMMER
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Review by expediter
UPDATED: 13 days ago
member for 5.5 years, 370 visits, last login: 2 days ago
``365
$150 per month (12 month contract)
 about 10 days
"Speed faster than DSL"
"Cost more"
"FIOS will not be installed where I live"
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Got triple play, install was quick and easy, don't like the wireless router (SMC)
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Review by technoguru
Posted: 13 days ago
member for 4.5 years, 24 visits, last login: 13 days ago
Winter Park,Orange,FL
$89 per month
"Decently service, almost always hitting advertised 17Mb speeds"
"Price raises without add on, and difficulty getting in touch with tech."
"For the area, by far the best option, but, if AT&T Uverse comes in..... may be switching."
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The sound bites nail it: although there is rumors of 100Mb service being offered by Brighthouse/Road Runner by mid-2010. If that happens, I am locked in.
Followup comments:  hottboiinnc
ME
join:2003-10-15
Cleveland, OH | 100 don't count on you getting the 100meg service. BrightHouse just rebrands RR in many areas. If they do in your area you will only get what RR gives you and that would be it.
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www.two-pugs.com www.2pugs.etsy.com | |
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 Review by Grimm
UPDATED: 16 days ago
member for 9.1 years, 984 visits, last login: a few hours ago
Largo,Pinellas,FL
$51 per month
about 1 days
"Provides a pretty good connection at resonable Speed"
"Needs higher upload/download speeds"
"I'm staying put for now."
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I ordered a virtual office account at 2mb downstream, and 384 kb/s up stream, priced at $69.00 a month. This came with one static IP address, connecting through a Zyxel 900 Modem/gateway. It took 7 days for them to get out to my house and get me hooked up (I live behind my local Bright house office)
I have been a customer of Roadrunner since it first appeared here in the Tampa bay area. At first it was very touchy with dropped connections dhcp server problems etc.. However, over the past three years the service has improved greatly so I moved to Business Class. I have been on Business Class for the last two years, and as of late, the downstream speeds have continued to drop. I have a set NON - Burst speed of 2mb down and 384kb/s up, but in the past few months I've seen this speed drop and Bright House has not been able to explain this to me.
Between the constant calls to technical support and the lack luster treatment, I have gotten from their senior personnel I have decided that my best option will most likely be to go to DSL. So in a nutshell if you CAN get DSL, don't waste your time and money on Brighthouse.
I felt it important to keep my previous review for comparison of service and pricing.
I stuck it out with Brighthouse I admit I didn’t take my own advice However Since my last update to this review I have switched to Brighthouse Residential Turbo at $51.00 per month with my “Combo Package” and have been getting very good speeds a lot of times up to 30mbps.
The connectivity is very good also and I rarely get outage unless the weather is extremely nasty (I live in Fl. so we get some real nastiness) The technical support at the bottom tier is truly comical and quite possibly insulting to a long time user but sufficient for the average user.
Higher tier Technical support is actually outstanding but you could pull your hair out trying to talk to one unless you go ahead and tell the tier one and two support techs what you have already done (all of which they will try to run you through again anyway but be tough, tell them what you have already done and ask them to escalate you to the next tier)
Update::: It appears the BH tech support has been farmed to a regional office now that you have to go through to get your ticket escalated. So far it hasn't been to bad an experience dealing with them..
It is a good product at a competitive price
I give it a thumbs up!
Waiting for DOCSIS 3.0 for the higher upstream speeds
I guess I'll stay on copper .until it melts.
Followup comments: 
James_G
@rr.com
| FIOS Tampa I switched from Brighthouse Turbo to Verizon FIOS and it was great. That is until about 8 months later I started having disconnects and random drop-offs with high pings during online game sessions.
When FIOS is working without a hitch its great speed and ping is great, but if you need to reach anyone at Verizon past 6pm eastern well goodluck. Difficulty of reaching anyone aside when I did they basically told me I had no problems from their end and they refused to have a Technician or anyone to come out to replace my modem, check lines etc. 5th call in about the same problems about my service and still they said my connection was fine from their tests, which I explained was intermittent and hard to nail down when waiting 30+minutes on hold not to mention they close their offices earlier in the evening so if your on say 9pm and your internet goes to crap you can't reach anyone over at Verizon's offices. They have departments everywhere too, you could get lucky and reach someone over in the Online dept. in Texas to be told you need to speak with FIOS support that is conveniently closed.
After nearly a year of great FIOS connection the thing that kills FIOS is Verizon's support infrastructure, representatives, long hold times and frustrating multi-level departments scattered throughout multiple states with no real cohesion to the system. Forget about their billing system if you need a charge reversed on your bill that they say they will credit to you it can take 3 to 6 months because of a "system backlog" supposedly. If for some reason you then cancel and don't pay the charge that they said 3 times over 3 months on the phone will be taken care of within 6 months don't be surprised if the charge isn't taken care of and they then send it to a collection agency (or as I call them non-stop calling pain in the ass bill collector) for a charge that you don't even owe.
I gave up trying to get Verizon to resolves my issue and switched back to BrightHouse. It was the easiest return and they actually have 24/7 support, Imagine that. I was even able to get with a top tier support rep to unlock my old email address for use by my again, they told me it would probably take them a day or two to unlock it before I could re-establish it, low and behold after I hung up with them and 24hours later I was able to re-use my old email address that was locked out of the system. Theres a reason why BrightHouse has numerous customer and business awards and now I know why.
Check out Verizon on the BBB.org (Better Business Bureau) website, compare it to BrightHouse or any of the other companies. | |
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Review by chippe01
UPDATED: 18 days ago
member for 9.4 years, 273 visits, last login: 3 days ago
Brooklyn,Kings,NY
Contract price not specified.
about 2 days
"Seems to be working better now for both TV and Internet"
"It's gotten VERY expensive adding Wideband 50/5 service!"
"Well, FIOS ain't coming so I'll live with this and hope it stays good"
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This is a NEW rewrite of my review. I am a TWC NYC customer for abnout 15 years now.
Well, I was waiting for FIOS - but it seems like the co-op board does not want it in this building. We were going to get wired for free as a test building, but it ain't happening. Anyway, enough of that.
I have to settle for TWC for now, so I upgraded to the Wideband service. Here I am thinking it will only add another 50.00 to the bill - the wideband is 99.00 - I figured I deduct the RR service and Turbo for a total of 48.00 and add the 99 so my bill would only go up about 50.00., however, my bill has gone up but about 85.00!
I had the :It's all here" package before which included all channels and premiums and road runner. Now that Road runnder is removed, they have broken the pricing down differently, and I am charged for BASIC, STANDARD and the Premium packages PLUS the Wideband. My bill this month is 342.00 - which includes the 40.00 install fee and about 26.00 in partial month charges. I gotta call to find out what that's about - so I figure the bill would be about 275.00 hereafter. I need to call to find out how to get this lower.
I do have all the premium movie channels, 1 regular DTV and 1 HDTV / DVR box as well.
Anyway, it seems TV service has improved somewhat. I used to get a lot of freezing / blockiness, etc - especially on HD channels, and the On -Demand channels never worked right. Picture quality is better and the on-demands finally work.
As for the internet part, the 50 down and 5 up has been working as it's supposed to, even during peak hours. Let's see how long that lasts.
One thing I do not like is the updates they pushed to the boxes - now you cannot show the time on the box when it is off. The channel is displayed, which defies comprehension. WHY??? I could see if the channel could be watched with the box off, like my mother's Cablevision box does, but you can't - so what's the point of displaying the channel at all times? I like to view the channel when I am watching TV and view the time when the box is off. It used to work this way, but not any more - it's either one of the other. Maybe I'll just set it to always display the clock.
Anyway, I am both happy and mad. Happy because services have improved and mad because the price has gone WAY up.
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Review by nickelman
Posted: 19 days ago
member for 7.1 years, 2588 visits, last login: a few hours ago
Honolulu,Honolulu,HI
$65 per month
about 10 days
"Good speed for a good price..."
"15/1 is not available in my area"
"Need to update network, but good speeds for the price"
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I've had the 8/1 service since I moved in about 6 months ago. I've never had an issue with speed or connectivity. On their website it shows that there is a faster tier available but everytime I call I'm told it is not yet available in my area. They won't even give me an estimated date. Also seems like they don't have, or don't enforce, a cap on d/l's.
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 Review by Ronnie_USA
Posted: 19 days ago
member for 6.1 years, 1267 visits, last login: a few hours ago
Galion,Crawford,OH
$45 per month
about 14 days
"When its right its great"
"Evening slow downs"
"Faster than the DSL offered here."
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The installer showed up nice and early, before 9:00am.
Got everything turned at the pole, came in to make sure we had a television picture, and bring the modem. He hooks it up hand me the cat5 cable to plug in, no go, so he goes back to his truck for different one, still it won't work, He says not to worry and ak me to open my cd tray to install usb drivers for the sb5101modem. Great we got online, so He was happy, so He had us sign the paper work and left.
Next couple day I thought there was no I was getting 15mb download speed, so I run a speed test, and it says I was getting 4.7mb down 499kb up.
So the next day I called tech support, and tell the what happened so 3 days later a different tech shows up and installs a new webstar modem, and everything has been running great ever sense.
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Review by cmhuber
UPDATED: 21 days ago
member for 8 years, 90 visits, last login: a few hours ago
San Diego,San Diego,CA
$69 per month (24 month contract)
about 12 days
"I just can't come up with any ... better than Prodigy at 2400bps maybe?"
"Service ALWAYS intermittent in speed, slow, lost packets, HORRIBLE TECH SUPPORT and BILLING"
"I hate them and would gladly pay to switch to Cox if TW did not have this monopoly."
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Update: 11/17/09
Service continues to degrade in terms of reliability. EVERY day, volatile results. Last night was able to speedtest at 10.8/969, today 1.7/412. This is NOT a random result. Again, it happens like this every day.
PLEASE, stop the monopoly! If TWC is going to be given coverage contracts, then why the hell can't our representatives require at least a given level of quality and reliability or face competition from other cable providers?
I see TWCs ads on TV every day, they flood my mailbox with postcards ... all about bringing more money in when they cannot even get it right for those of us who have already been paying for years.
Is this Iran?
Update: 9/10/09
TWC just can't get it together. Calling them about the monthly outages is simply nerve racking and an excercise in total frustration. To this day, they continue to use the "It's your router sir" excuse. ARGHHHH, haven''t they been forced to at least get passed that as people and the net have matured? Oh wait, they are a monopoly and as long as their lobbyists continue to provide hookers to our Congressman and other representatives,they will always have complete control and power ... my bad.
TW just sucks.
I have been with the old @Home network, Cox, Comcast and Charter and NEVER had such crappy speeds. TW does NOT deliver the speed the promise and nobody in that company ever seems to know what is going on.
There are some bright points in Tier 3 support, but it took almost 5 months and 60 calls to get to that level. And even with them, service still not any better ... but at least they are working.
Oh, one more thing, to date have not received a single credit from billing despite numerous attempts. True Nazi biatches in that dept.
Followup comments: oneillwls
join:2007-08-17
Santa Ana, CA
 ·RoadRunner Cable
| TWC Billing Credits I love that about TWC, isn't it charming how they say that they'll do something like give you a billing credit just to get you off the phone? Usually I have 2-3 CSRs lie to me about giving me a credit before I get one that will actually do it.
It is sad that I have gotten in the habit of calling the day after supposedly being given a credit to ask for it again because I assume that they did not do it at all.
My suggestion: do the same, keep calling and play stupid. If they say that they already see it on the account, then just say thank you, otherwise go through it again. Call them daily. | |
| CrazE
join:2009-09-03
Charlotte, NC | Monopoly? I think its funny how people think its a monopoly.........other companies can put service in if they want but they just need to spend the money to over build the other companies, they cant use the same lines! | |
| | cmhuber
join:2001-11-16
San Diego, CA
·RoadRunner Cable
| Re: Monopoly? Nothing funny about it. Cox and Comcast cannot run lines in TWC areas. Not sure where you are getting your info, but TWC has a billion dollar lobbyist padding the pockets of local reps (and probably tossing in a few prostitues when possible) to make sure they continue to get rights to these areas. | |
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SD cablehog
@rr.com
| Re: Monopoly? You're Wrong, Cox and Comcast and go into TWC territories... Parts of San Diego you have a choice of Cable systems... Same as in North County. Maybe you should actually do you're homework before commenting on certain things.Either Cox or TWC. Just because the area you live in doesn't give you that choice,maybe you should move. | |
| | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: Monopoly? very true.
CA also now has the State Cale Laws which allow anyone and any provider to build out a wired network and offer services. if the OP wants services, maybe they should look into building their own ISP or bring in someone that has the $$$$ to do it.
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www.two-pugs.com www.2pugs.etsy.com | |
| | | | cmhuber
join:2001-11-16
San Diego, CA
·RoadRunner Cable
| Homework is done. Just like everyone "should" have access to healthcare, it just isn't really the case now is it? I am aware of the contracts and agreements the companies are under, however come work for the city for a little while and find out how business actually gets done. Too bad Duke isn't out and about, he could really give you a crash course in it.
And no, not really interested in moving but thanks for the suggestion. | |
| | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: Monopoly? The Cities do NOT have any say so in Cali anymore over phone or internet or cable tv anymore. The state does. If i wanted to go to SD and build out a network in the city I could do it without even going to them for a thing. I'd go to the state and boom! Pay the $$$$ call the power company for pole access pay their $$$$ and boom! again done with that. build out the Headend/COs and put up the last mile lines. No need for the city. You don't seem to get that part. SD has no say so in it. It's the fact that nobody wants to spend the green to overbuild within hardwire anymore.
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www.two-pugs.com www.2pugs.etsy.com | |
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Review by KatLvr
Posted: 22 days ago
member for 22 days, 2 visits, last login: 20 days ago
San Antonio,Bexar,TX
$45 per month
about 3 days
"By far the best ISP around"
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I wanted connection reliability, moderate speed and decent customer support at a reasonable monthly rate. Having had Comcast, T-Mobile and (SHUDDER) AT&T within the past 18 months, I am an expert on the competition, which ranges from below average to "Oh my God: how do you people stay in business?!??" dreadful. Road Runner is light years ahead of the closest competitor.
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Review by keiluko4
UPDATED: 23 days ago
member for 1.9 years, 15 visits, last login: 5 days ago
Garden Grove,Orange,CA
$86 per month
about 4 days
"All for one package is a great value including the 10 Mbps Connection"
"none just tech support somewhat"
"the cheapest and most reliable service i ever seen."
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I have switched between services like AT&T and others and i never found a service that is good, but then i met Time warner, i thought my connection was capped at 3Mbps but after they said that for 10 dollars extra i would get speeds 15Mbps/2Mbps, This includes cable service and VOIP Phone.
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