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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3101 reviews (1817 good) (632 bad)
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Review by billko See Profile

  • Location: Apalachin,Tioga,NY
  • Cost Contract price not specified.
Good "You're not making a deal with the devil."
Bad "You're making it with his brother."
Overall "It's the most unreliable service I'd ever encountered, and the customer service is brain dead."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I had issues with the modem constantly disconnecting. Knowing it was a networking issue and not something on my end, but having to play the game anyway, they told me to bring in my modem for a replacement. I guess the modems the rent out are horrid pieces of junk because there was a line out the door of customers who had modems that all magically failed on the same day.

While I understand that they have to read from a script, you'd think they might not be completely brain dead and maybe figure out that, after the third or fourth person that they told the to bring in their modem for an exchange, they would get the idea that it might not be a customer issue? I mean, obviously, out of the 30 or 40 people waiting there, a few of them had the same support person?

member for 7 years, 201 visits, last login: 3 days ago
updated 29 days ago

Comments:
why60loss

join:2012-09-20

Welcome to time warner cable

Best of luck to you, Have had Comcast now for almost 7 months and while far from perfect is not nearly as bad as time warner cable.

tonytony1
Premium
join:2011-05-21
New York, NY

modem issue time warner nyc

Last week they were several thunderstorms in my area, my internet connection stop working,
I am using time warner cable NYC,
I have a modem (A) that is connected to my router and to that router direct Ethernet wire to my laptop, and my desktop. wireless to my Wi-Fi extender, for my cell in another room, I was able to connect my laptop directed to my modem too, since the modem has 4 Ethernet ports, my laptop has a USB to Ethernet adapter that adapter has to lights one that says 100 mbps and the other one 1000 mbps, always when I connect my laptop to my router the 100mbps lights, but when I connect directed to the modem the 1000mbps lights.
Anyway I called customer service and they were telling me that when they send a signal to the modem they see that everything is fine and that the thunderstorms do not had anything to do with me not having ,internet, so if I want to for a worker to come and check it up and if nothing is wrong with the modem I will be charged, so I said not I will got to the time warner office and get a new modem.

I got a new and different modem, modem(B), well I had to call again customer service since my speed was to slow, and yes my internet was working, so something was wrong with modem (A), and I have now different problems with this modem (B) I can only connect one device to it,
If I connect the router to the modem and laptop to the modem the laptop is not working (no internet) but if I connect the laptop to the router it will work? The customer helper was telling me to disconnect the router and restart my laptop and connect the laptop to the modem but not the router so I did that and finally my laptop connected to the modem (B) was working but my router was disconnected, and for my surprise, the connection light on my Ethernet adapter was 100mbps, not 1000mbps like the other modem (A). So I think something is wrong with this new modem or from the office they don’t want me to connect more than one device, so I disconnect my laptop from the modem and connect the router to the modem and laptop to the modem so I can have my desktop connected to the router.
Anyone can give me and idea why it is like that? I was thinking in going back and get another modem?
jades

join:2013-04-01
New York, NY

TWC is the worst!!

You think your experience is bad? How about 3 outages every month? Longest outage lasted 6 days!!

Review by ipwn3r456 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $37 per month
  • Install: about 455 days
Good "Full speeds almost all the time, pricing isn't that bad."
Bad "TWO billing mistakes, with occasional connectivity issues."
Overall "Well, it connects to the internet. But I still wish for competition."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am using their Standard tier internet (originally 10/1, later upgraded to 15/1, and now the 10% provisioning is more of 16.3/1.1), originally paying $29.99. But since my promotion ends in one year, they continued to give me an another promotion, but pricing increased to $36.99 (without taxes, modem fees, etc.), I am fine with that... for now.

I ordered internet online, and process is pretty smooth. Although the technician came in a few minutes late(I think the appointment was around 10am-12pm, the technician came around 12:05pm). First he checked the cables outside, and drilled a hole so the cable can go through. He installed an Ambit modem (forgot the model number), which now I am using my own modem, Motorola SB6141. Everything went smooth, until when the technician was about to leave, my neighbor came out and told the technician that he disconnected his TV cable. The technician quickly installed a splitter, and no problems.

Overall I am fine with my internet speeds, no outages, no slow-downs (almost all the time), and I am pretty fine with it. Although I want competition. Besides TWC, only AT&T serves in our area as well. But they are only offering up to 1.5mbps DSL, which is completely irreverent in terms of speeds and pricing. I would want AT&T to have Uverse coverage in our area, not because I want to switch back, it's because I want competition in case if TWC soars up prices on me.

Update 12/4/13 - Time Warner keep charging me for modem rental, even though I have been using my SB6141 for more than a month. The lady over the live chat was nice enough to remove the fee. So I guess another problem solved. But seriously Time Warner, fix your billing systems. It looks like the billing system is more "profit" wise than accuracy. This is already the second mistake Time Warner did. The first time was charging me for installation fee even though it was free. And I am dropping the pre-sales 25% lower because of that.

Update 12/16/13 - During the past few days, my internet connection was pretty terrible. I am getting over 200ms+ ping, and also packet loss. Speed was also dramatically decreased, making it a terrible browsing experience. Because of that, I am dropping connection reliability 25% lower.

Update 4/9/14 - Everything is still fine, getting full speeds almost all the time, maybe with the exception of peak times. I will have to see about pricing changes after my 2nd year promotion (which ends in august), plus the upcoming MAXX upgrades (if it ever happens in my area).

Update 6/16/14 - Connection problems are getting worse lately. I don't know what is going on, but I am getting packet losses/high ping issues, sometimes few times a week, sometimes as worse as few times a day... can't even play any online games with my connection. For this, I am taking off another 25% from connection reliability. Might have to contact TWC about this if this keeps happening. No TWC MAXX upgrades yet, still sticking with 8 download channels and 1 upload channel.

member for 357 days, 438 visits, last login: a few hours ago
updated 37 days ago

Comments:
mbreyer

join:2013-11-14
Dayton, OH

.

sir that is the competition. they just aren't competing very well
ipwn3r456

join:2013-07-31
Los Angeles, CA
Reviews:
·Time Warner Cable

Re: .

said by mbreyer:

sir that is the competition. they just aren't competing very well

Yep, typical monopoly in the telecommunications. And the politicians just doesn't give a damn about it.

FreeBSDuser

join:2013-05-15
Somers, NY

Alternatives

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).
ipwn3r456

join:2013-07-31
Los Angeles, CA
Reviews:
·Time Warner Cable

Re: Alternatives

said by FreeBSDuser:

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).

I do know that sonic.net is available in my area, but I live 10000 feet away from the CO... I don't think I can get fast speeds from that range.

Review by larry1956 See Profile

  • Location: Urbana,Champaign,OH
  • Cost: $175 per month
  • Install: about 90 days
Good "Excellent Performance"
Bad "Price"
Overall "Best service for this area."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Just had their Intelligent Home service installed. In addition to the broadband, VOIP, and cable TV, Intelligent Home offers security for your home like ADT and other home remote management for lighting and other appliances. During the installation process, the technician changed out my broadband modem with an ARRIS TG862GD2 modem. This modem supports broadband, voip, cable tv, and WiFi. Also ithas a 4 port switch. My internet speed boosted from about 15Mbps to about 22Mbps download and from about 1Mbps to 1.9Mbps upload. I am happy with the increased performance and even though this is somewhat pricey, what makes it a deal is that there is no data caps. If and when Comcast takes over, and this is a warning, do not institute data caps!!! If that ever happens, I'd rather go back to old dial up then pay penalty fees for worrying about exceeding data caps.

member for 12 years, 37 visits, last login: 45 days ago
updated 45 days ago

Comments:
tasmithe

join:2002-09-16
Graham, NC

Huh?

Isn't Urbana-Champaign in IL?
Brucefire

join:2000-08-30
Reynoldsburg, OH

Re: Huh?

It's north of Springfield Ohio and west of Columbus.

Review by wilsoda See Profile

  • Location: Northfield,Summit,OH
  • Cost: $65 per month
  • Install: about 16 days
Good "Getting consistent speeds over max rate"
Bad "Weak tier 1 technical support"
Overall "Working as advertised"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Install went very smoothly other than a coordination issue. I never received a confirmation of when the installer would arrive after I ordered online. I used the online chat the night the rep was quickly able to tell me when installer would be there. Speeds, latency and phone service have been flawless for the first week.

Update.

Upgraded to extreme 50/5 in December 2013. Speeds are great. Annoyingly TWC doesn't seem to have any monitoring system for area outages beyond counting the number of tickets called in. Have had 5 outages in 7 months that I have called to report. In all but one case the rep stated there is no outage and will have to setup an appointment for a tech to come to the house in a few days. This is despite me sharing that friends in the area are also having the problem or pointing out the problem must be upstream of my drop since signal levels look good/modem online/no errors/can ping several hops up the route fine.... The next day things magically start working again and on some occasions I get an automated call saying outage in my area has been resolved. Of course the automated message doesn't tie the outage to my ticket/appointment I have so now I have to call TWC to cancel the appointment.

member for 7 years, 484 visits, last login: a few hours ago
updated 46 days ago

Comments:

Review by hstenzel See Profile

  • Location: Hillsborough,Orange,NC
  • Cost: $60 per month
Good "At least we have broadband, it's acceptable (even if pricey) when it works."
Bad "Frequent outages, tremendous problems, very long time for any resolution"
Overall "I wish I had a better choice"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I've had Time Warner Cable for internet for a long time. They are (effectively) the only provider in my area.

We seem to go through cycles where it works reasonably well for a while, then tremendous problems, followed by working reasonably well, punctuated by episodic drops and outages, working well, and tremendous problems. Presently I'm in the midst of an extended bout of tremendous problems.

A few observations:

* TWC really does not know when there is a problem
* TWC really does not know what the problem is
* TWC does not do anything unless you call them a whole lot
* TWC support likes to send things back to the beginning, slowing down problem resolution

I'm sure that for simple problems what they do is adequate. But many times I have reported problems that affect my entire town or region and TWC tries to brush it off or roll a tech to just my house. Repeatedly.

When it works, it's fine. I've had periods of a year where it does work properly. But periods of months where it does not work properly and it requires tremendous effort on my part to try to get them to fix the problem. They exhaust me.

member for 14.1 years, 80 visits, last login: 47 days ago
lodged 47 days ago

Comments:
ernliz

join:2001-11-25
Albemarle, NC

TWC

I agree. TWC has a monopoly in many NC areas. But the $60/mo you cite is for what? Internet alone? I pay around $110 for Standard (15 Mbps) Internet and DVR TV. Not bad. It would help to state just what your $60 is for.....

Review by Abiosis See Profile

  • Location: Los Angeles
  • Cost: $175 per month
Good "Reliable...stable connection ~"
Bad "Pricing...Obviously ~"
Overall "Bottom line: No bandwidth Caps....at least for now ~"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

June,06, 2014 Update:

Set the ARRIS DG1670A modem in "Bridged mode" and try to connect with my own router,

for some odd reason, my router can't detected with my PC, disable all built-in firewall,wireless and MoCA still no luck, PITA,indeed.

connect the modem/gateway straight to my network card and will figure it out on weekend spare time.

testing the speed see how it goes, it seems slightly better than usual which's all good to me, I just let it as it is for now.

»www.speedtest.net/my-result/3547027389

---------------------------------------------------------------------------------- ----------------------------------------------------------------------

June,02, 2014 Update:

(MAXX) Ultimate 300/20 ~

Just grabbed my ARRIS DG1670A from the TWC store,

provisioned it without problem...but hate the $5.99 rental fee...again, might check out the Motorola SB6183 when it hits the retail market ~

»www.speedtest.net/my-result/3539114689

---------------------------------------------------------------------------------- ---------------------------------------------------------

May, 29, 2014 Update:

Got my "US$300 Gift Card" 1.5 months ago, too lazy to update, still amazed that it's actually working.

---------------------------------------------------------------------------------- ---------------------------------------------------------

Jan, 13, 2014 Update:

Received the Redemption Code for the "Samsung Galaxy Tab® 3 7.0" or "US$300 Gift Card" by mail few days ago...

didn't aware that my account also eligible for that... since I don't need any tablet,so I rather choose the gift card...

Registered with my code in www.twcbetterreward.com without problem... but honestly I'm not holding my breath for it tho ~

Speed's still maintain the same as normal ~

»www.speedtest.net/my-result/3228383364

---------------------------------------------------------------------------------- --------------------------------------------------------------------------

Dec, 14, 2013 Update:

Returned the rental SBG6580 to the TWC store today...

had a conversation with the store manager about if there's any promotion plan that fit my case (Triple Plays Package) since I'm a long time customer for the last 10+ years (pre-Comcast ~ Road Runner ~ TWC)

She checked if any current promos available and finally worked it out, deducted around US$39 from US$234 to US$195 (included tax & stuff) for a year which I didn't really expected to be honest...I bet it'll not gonna happen in any support call or live chat can ever do that...(at least in my case) ~

In my honest opinion, just be polite and patient...you never know...somethin' nice may happens ~

P.S. Rebooted my modem & router (D-Link DGL-4500 Gaming Router) to adjust somethin'...the download speed's back to a bit normal range to 117Mb/s - 122Mb/s which I'm totally fine with it as long as it's stable ~

»www.speedtest.net/my-result/3165638605

---------------------------------------------------------------------------------- --------------------------------------------------------------------------

Dec, 12, 2013 Update:

Just provisioned my new Motorola SB6141 cable modem (white) smoothly through five minutes chat session today... (Firmware: SB_KOMODO-1.0.6.12-SCM00-NOSH)

For some odd reason, the download speed's a bit higher than usual... (between 118Mb/s to 129Mb/s)

»www.speedtest.net/my-result/3161987342

also need to drop off the SBG6580 to the TWC store this weekend to waive off that rental fee ~

---------------------------------------------------------------------------------- ----------------------------------------------------------------------------

Dec, 7,2013 Update :

Ordered the "Motorola SB6141 cable modem - Retail (White)" (US$84) to replace my rental SBG6580...just to waive off that rental fee (US$5.99)

since I don't need the built-In Wireless-N Router anyway...(got my own router) and I set it in bridge mode currently...

hope it'll be a painless installation when it arrives ~

---------------------------------------------------------------------------------- ---------------------------------------------------------------------------

Nov,25, 2013 Updated:

Just got speed upgrade to 100MB/5MB (Ultimate 100 - Standard tier + US$ 50) after reboot...

No complain so far...as a heavy usage subscriber (over 1 TB / per month)... it still worthy for me...for now ~

as long as there's no bandwidth caps on top of my service...it's all good to me, or else. I may need to look elsewhere for other options ~

Let's see how it goes down the road ~

For the record: I'm on (Digital TV - Internet - digital Phone Bundle Package) + one additional channel (2 boxes)

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member for 10.8 years, 1143 visits, last login: 47 days ago
updated 47 days ago

Comments:

Review by ritzy57 See Profile

  • Location: Fort Mill,York,SC
  • Cost: $130 per month (12 month contract)
  • Install: about 5 days
Good "Here in a timely manner, could get internet, cable and voip in a package"
Bad "INstillation is messy. I think it was the installer's first time installing."
Overall "So far, happy with Time Warner"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)

Eight months ago, Time Warner was offering a package deal for $89.95, plus taxes. But I wanted to have a combination modem/router. For that, I needed to upgrade to their extreme internet package, offering 50MG download speed. They supplied a UBEE modem/router, which routes cable TV, cable internet, and voip. With the various surcharges and taxes, we are paying 130.00, which is less than we were paying in Fort Mill.

The install process seemed like a learning process for the installer. We live in apt complex, and he was telling me that he could not put cable in our back bedroom, because he couldn't put any holes in the walls. So I showed him that he could run the line over a doorway, and into the bedroom. Where he actually came off the current cable outlet, he has splitters sticking out in two rooms, and it looks awful. But the man was very nice, and polite, so I didn't make an issue of it.

As far as advertised service, we are very happy with the phone, the cable TV, and the internet. The modem/router is also Wi-Fi certified, and company has been able to use all their Wi-Fi components.

We're happy!

June 3, 2014.

Well, for a couple of weeks, we have been having trouble with our VOIP. Calls were cutting in and out. Called Time Warner, and ended up bringing the Router/Modem we rent from them, to the office, and they switched it out for an ARRIS TG862. Hooked up everything, and the phone is working perfectly. BUT!! the internet on MY computer is now cutting in and out!! Called them back, and today a TECH came by. He determined it was the NIC in my computer, that is probably bad. (computer is a 2 yr. old desktop). He installed a TP-LINK 300Mbpos mini Wireless N USB Adapter, making my computer wireless!! Love it!! Speed is great, and I am back up and running! Much thanks to that nice Time Warner man who came to our aid!

member for 13.9 years, 2462 visits, last login: 8 days ago
updated 48 days ago

Comments:

Review by mckenna797 See Profile

  • Location: Astoria,Queens,NY
  • Cost: $199 per month
  • Install: about 4 days
Good "Speed ,Reliability, multiroom dvr ,phone, wideband 50/5"
Bad "none"
Overall "Love it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

We made the switch to road runner from Verizon Dsl due to the recent problems, poor customer support, email blocking

the installer was very good and called to see if he could come early and we said yes he was at our location 1 hour earlier he set up the wireless modem (ambit) for Road Runner and the Arris digital phone modem ( will be connected this Friday the 18th due to problems with verizon porting the telephone number to time warner)

in our living room with splitters, for the DTV Road Runner and digital phone all cable is in the living room there was slight signal problem and that afternoon a plant tech showed up to repair the problem our two computers our 50 and 75 ft from the wireless modem, the wireless adapters are usb at the Computers, our excellent both pc show excellent recive and 11mbps on bootup and the lowest i,ve seen was 2mbps when we are downloading on both pc so far everything is working great
here is a speed test using the wireless
Verizon speed test Site
Connection Types
Your Speed in
KBits/Sec KBytes/Sec
Ethernet 10M
& UP
8M
6M
4M
2M 3413Kbits 426.6KBytes

Download Size: [500]KBytes
Downloaded in: [1.172]Seconds

Speak easy site
2005-03-14 06:21:27 EST: 3343 / 349
Your download speed : 3423388 bps, or 3343 kbps.
A 417.8 KB/sec transfer rate.
Your upload speed : 358230 bps, or 349 kbps.

March 18th
as promised the digital phone was connected today , we did to keep the number we had with verizon, the installers swithched one jack to a double jack one for the telephone modem and one is for the phone at the modem, they installed a three way spliter one leg to the telephone modem ,one to the wireless modem for road runner and one to the catv box, and they left one phone wall mount connected to the building telephone wireing for our building intercom system, sound quality is great infact had to turn the volume down on one phone , call id is working correctly all in all a good experiance whould recommend to friends and family almost forgot the internet speed is uneffected one on the phone
Oct 4,2005
not much to change in the review, things are still going great, had to call tech support to get my wifes new Dell 5100 connected to our wireless road runner, tech came out set it up for her and was very pleasent and knew his stuff, while he was here he also tweaked my pc a Emachine 3265 also a wireless connection and works like a charm, all in all still very happy with Road Runner

Feb 26th 2006
I just got a new Dell for Myself , Just plugged in the Wireless Linksys 802.11g adapter and road runner was up and running i also have the provided usb adapter on the old emachine and still works great ,as a side note my wireless speed have been preatty constant 4800kbps and recently exceeded 5000 + kbps.is Road runner getting ready to roll out a New Speed Upgrade looking at the almost daily routine maintance listed on the support web site

Sept 18th 2006

Time warner has unofficially upgraded my speed to 7000 down/512 up
and I have had these speeds for a couple of weeks now, my wifes pc with the wireless g usb 2.0 adapter connecting to the Ambit wireless Modem is getting speeds of 6700+ as are my Dell and the old Emachine through the Linksys befw11s4 we have left over from our Verizon Dsl Days connected to the Ambit via ethernet cable 100ft run all and all we are still very happy with Time Warner here in Western Queens

December 1 2006
Well Its time for a update
TW upped our internet speed via road Runner to 10/512 last week we have switched to a belkin Wired router and all is great speed tests are at or near the new speeds

Feb 8th
Well it is time to update my review of Road Runner and Digital Phone, and sadto say things have degraded, Since December 2006, we have had lots of intermittant drop outs of Phone and Road Runner When its windy and techs say there is no problems or loose connections, And every Night we Have the peak time slow downs

May 21 2007
Well we just got and HD tv so went to TW queens center office and turned in the sa digital box we had for the sa HD-DVR box , got it home and hooked it up,
Self install came withe component video cable and rf cable No HDMI or Composite cables the dvr was new,) picked up hdmi cable really easy setup and the picture quality on sd and hd is what can i Say WOW excellent could not ask for more, still have all the other services and still am very satisfied also the road runner upgrade to 10/512 was a plus and have had no problems since Feburary when the upgrades were a work in progress

Mar 21
The site asked for an update ,
preatty much things have been stable with RR, we had some problems withlost connection and speed all over the place , we switched to a new router as the belkin router turned out to be the cause of the problems . we now have a D-Link DLG-4100 Gigabit router had it two weeks and no lost connections speeds are always in the range of 8500-10000, the lowest i have seen is 7500+,

the site asked for an update
everything is still good now have powerboost and it works as advertised,
12/16/2010

We Had signature home Installed yesterday. Installers 2 were great new their stuff
they replaced all the cable in the house installed the 2 cisco 8642hdc dvr's the surfboard 6580 wideband modem and connected it to my dlink dir-825 router, we still have are arris modem for phone every thing works fine all speed tests are at 50/5 ,] multi room dvr is working great Installer explained everything and set up modem so i have acsess to all the info and config pages they also left a lot of info pamphlets »www.speedtest.net/result/1655116258.png

1/2/2012
We have had signature home since 12 16 2011 still working great 50/5 wideband is great no slow downs or disconnects during prime time speeds are always at 50/5

08/08/2013
time for an update
Still with Signature Home things are still working fine, TWC replaced the line coming into the Apartment(squrriels ate it, , we asked the tech if we could get a combo Modem and he went to his truck and gave us the Arris TG862G. things are working fine and we just got a speed increase

2/13/2014
the site has asked me to update my review.
the only things that have changed are our internet speed increased to 100mbps down but I get about 113 down
and we added an hdhomerun prime so got a cable card and tuning adaptor an works great

6/4/2014
got the Max upgrade down speed is between 320 and 325 mbps, up is 20 to 25 mbps , We replaced the Arris TG862g with the Arris TG1672g

member for 9.9 years, 5342 visits, last login: a few hours ago
updated 49 days ago

Comments:

Review by Rick4769 See Profile

  • Location: Buffalo,Erie,NY
  • Cost: $193 per month
Good "Always adding HD channels"
Bad "Upload Speed, customer service, digital phone, to many price increases"
Overall "Behind the times compared to others."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I was grandfathered in when Adelphia went bankrupt and TWC took over our area in WNY-Suburbs. On first day of TWC service, they immediately added 20 on demand channels to the minuscule lineup we had. Internet was greatly improved over Adelphia as far as reliability. TWC seemed to add channels but you paid for them with their constant price increases. I even opted for their digital phone plan where I bundled it with my internet and television. The digital phone was great until you had a power outage. There was no battery backup so you definitely need a cell phone.

TWC customer service was pathetic to say the least. You got 10 different answers from 10 different customers service representatives for the same problem.

Their greatest problem in customer service was not following through on what they promised. For example, their premium HD tier was to include MGM, Universal, MAV TV, Hallmark Movie channel and RFD. MAV-TV was advertised at the TWC website but never offered in the package. For two days, it popped up on TWC online TV but it was removed after I mentioned the fact in the DSL Reports TWC forum.

Internet reliability was very stable as compared to Adelphia. Good download speeds but only a paltry 5 upload speed. Price changes were constantly happening and TWC always mentioned it was the cost of programming increases. At times, I have seen local channels removed in a contract dispute and TWC had the gall to hand out antenna's-rabbit ears so you could pick up the channel in the dispute. They said this was a service to their customers. Also did the same with the Showtime channels even though you were already a subscriber. The customer always paid at the end once TWC finally negotiated a new deal.

Finally, when I heard back in February that Comcast was going to merge with TWC, I immediately dropped them for another provider. I found out I was saving over $30.00 a month with the new provider, getting better internet speeds, crisp SD and HD picture quality and a digital phone that had a battery backup.

member for 1.6 years, 420 visits, last login: a few hours ago
lodged 50 days ago

Comments:

Review by en103 See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $124 per month
Good "Decent for the price"
Bad "TWC can have issues (not local)"
Overall "Good deal - when it works"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've had TWC for ~6 years now (came from DSL-Extreme due to AT&T POTS cost)

Initial install was quick/dirty and left me with many call backs due to old RG-59 cable on the STB giving channel loss. TWC did have some major issues with DNS servers a couple of years back, and major routing problems. Their TV service has also been 'gradually' killing off CATV channels to force users to pay for STBs.

CATV will be gone officially as of May 14, 2014 in my area.

Future speed will be upped to 50/5 from 22/2.5Mbps. I'll see if the price changes due to TWC/Comcast deal.

member for 3.2 years, 536 visits, last login: 1 days ago
updated 51 days ago

Comments: