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Review by TebTeb 
member for 4.3 years, 1424 visits, last login: a few hours ago
updated 90 days ago
 Columbus,Franklin,OH
 $79 per month about 3 days "Decently fast" "Not free?" "A lot cheaper than WOW! or Uverse."
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Road runner was the only option in the new complex where I moved to, beside AT&T dsl which topped out at 3meg at our location would not be fast enough to stream multiple Netflix videos. Uverse is available everywhere around our complex along with WOW, but the apartment complex management must be in cahoots with TWC to only allow them to provide cable service in the entire apartment complex. Wish I could get WOW or Uverse at least the connection didn't drop 2-3 times a day.
Update 6/3
On the 16th of May I upgraded to the Extreme tier and paying the same price as turbo.
»www.speedtest.net/result/1307426208.png
Update 3/24/12
Moved to new address downgraded to the Standard Tier 10/1. We always get the advertised speeds along with the Power Boost.
Update 11/10/12
Upgraded to the new "Ultimate" tier which is the 50Mbps service since work pays for it. Consistently get the full 50Mbps down and 5Mbps up, though I wish some provider in Columbus would have a better package than 50Mbps.
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 Review by OnHEL
member for 12.7 years, 2584 visits, last login: 2 days ago
updated 100 days ago
- Bayside,Queens,NY
- $99 per month
- about 1 days
- "Reliable, consistent service"
- "Expensive, but I need it."
- "Decent service, wish wideband was cheaper"
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"Really needs to be cheaper or offer 100/20 for that price." I said that two years ago and it still applies. Speed increases are in order for the price they charge.
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 Review by Cool Dude
member for 12.8 years, 4116 visits, last login: 6 days ago
updated 103 days ago
- Erie,Erie,PA
- $49 per month
- "service has been better"
- "dealing with a disconnecting problem lately tech has been here and replaced modem/router but still no help"
- "Overall its been pretty good, even the phone tech has been better"
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Service has been better overall and even tech service on the phone has been much improved. Tech that come to the house however has not been good for me, some dont seem to know much about the service and the ones that do either dont really care enough or according to the support office forget to do certain things when replacing modems or routers that need to be done before leaving the residence in order to insure the equipment is working.
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 Review by txrocks
member for 8.4 years, 1861 visits, last login: 5 days ago
updated 106 days ago
- Allen,Collin,TX
- $29 per month
- "back after one year on Sprint WIMAX"
- "none"
- "beats the lag on wireless"
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not using RR email this time around...
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 Review by kba4
member for 11.6 years, 5588 visits, last login: a few hours ago
updated 109 days ago
- Canton,Stark,OH
- $60 per month
- about 5 days
- "new DOCSIS 3 tech allows a lot more speed"
- "it took a year of ATT's dominance for TW to get into shape"
- "ATT has 24/3 with 250GB cap, TW has 30 (and 50)/5 with no cap"
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*****update 3/01/2013 *****
still working for TWC, see below 
*****end update*****
*****update 6/03/2012 *****
just a quick note: as of 7/2011 I work in Tier III Tech. Support at TWC. I do not want this fact to make my review appear biased in any way. I see first-hand the strengths and weaknesses of the TW Internet product, and it is not fair for me to submit a review of any kind at this time. My opinion of the service is much the same as below, but in the interest of objectivity, I will not update further.
*****end update*****
*****update 4/22/2011*****
I just want to add that overall the TW connection is a LOT more responsive than ATT's. One would think that with similar speeds the two services would be similar in usage. But last night I was watching movies and TV on my Netflix (on Windows Media Center) and it was just a little bit slower than tuning on a digital cable box. I had gotten used to the much slower response time with ATT, all but assuming it must be Netflix. But the difference is night and day. It's obvious that ATT throttles *certain* traffic, to make their own services seem like a better choice. This kind of thing will bury ATT and that's really too bad because if it weren't for the caps a lot of users would stay.
I do also want to say that if you're able to choose between ATT and TW, keep the following in mind: ATT uses a single line to deliver video/voice/data just like TW but TW delivers their wideband product to a Residential-Gateway device very much like ATT's in addition to CATV channels on an entirely different set of frequencies and phone on yet another... and there's likely still room for more, especially with technology like SDV and DOCSIS-3 appearing. ATT is milking last-mile copper and penalizing their own customers for using it as sold. If choices are TW and ATT, take my advice and go with TW.
*****end update*****
*****update 4/21/2011*****
as I stated in the final update to my U-Verse review, I have switched back to TW. ATT has data caps in place as of 5/2 and it makes absolutely no financial sense to stay with them, even at a lower speed tier. But I got the 24/3 service to use it as per its name of 'max-turbo', and expected to leave it running 24/7 for any purpose someone on my network wished to use it for. ah well...
anyway I'm now on TW again and it's great so far. I got a new Motorola SBG6580 D3 modem/gateway which has built-in b/g/n wireless and a gigabit router. I have the entry-level D3 "Extreme" tier which is 30/5Mbps and typically get at least 30Mbps down and 4-4.5Mbps up. I had to set up a DMZ so as to pass the connection to another router on my LAN and the modem takes some getting used to as far as config goes, but once it's all running the way you want, you really don't have to go back.
Overall, I'm very happy so far with TW. They've finally shaped up and have started rolling out D3... ATT had the top spot for a while here but for whatever reasoning they have they've decided to give their highest-tier users every reason to leave. 24/3 was great but 30/5 is even better, most especially once the 250GB usage mark is passed.
*****end update*****
update on 05/21/2010...
(posted 06/30/2010)
I've decided to drop TW's internet service in favor of ATT U-Verse. I have the Max-Turbo service, which runs at 24Mbps down, 3Mbps up. I regularly get 22-24Mbps down, and 2-2.9Mbps up. I'm quite happy with ATT over TW. TW is either unwilling or unable to provide me with fast(er) service, and what's worse is no one I talked to in the ten or so phone calls had any idea when faster service would become available. To me that just says they simply don't care. Oh well I now have internet from ATT and phone/video from TW. I'd switch it all over but TW's video signal is conventional vs ATT's IP-TV service; meaning I can't simply hook the signal into my ATSC tuner and watch TV, I'd need an ATT box on every set.
update on 04/21/2010...
I've been here almost a full year now. I decided to drop TW's video service when my bill shot from ~$120 to close to $150; the promotion had expired right when I moved in... I had a DVR, HD service, HBO's, and almost every digital channel available for around $120 too! Turns out I don't watch much TV at all, I discovered this when I only had the locals to choose from. See, being in an apt. complex, the first tech 'forgot' to trap the signal, and a second had installed either an older one or the wrong one and I was still getting the very basic channels via clear-QAM(256) on my HTPC's tuner card. Yesterday someone else in the building had TW installed and this tech apparently 'fixed' the trap issue on my line and that's when I lost everything but Internet and Phone. So I called TW to complain about not getting my free channels and was quoted a price of $17 over my current bill plus a $10 trap removal fee. LOL right. That's when I called ATT and scheduled an install for U-Verse; I had a triple-play pack of U100 TV, Elite Internet and 250m Phone for $122/mo after the first 6mos @ $90, and no installation fee fixed up and was happy. This morning I called TW back to finalize my last couple months' service with them and to downgrade services so as to afford the $10 disconnect fee that would result when I switched to ATT. The lady in 'Retentions' (can't believe it's come to this- an entire dept. to handle unhappy customers...) told me she'd give me the very basic video service and keep my phone and Internet at their current levels for around $120/mo after taxes; and she'd 'waive' the trap-removal fee to do it too. So Friday I'll have my services back where they should be and hopefully I'll get a few more QAM channels than I had with that trap. Now I gotta call ATT and cancel my install appt. with them... something tells me that sometime this year I'll be calling ATT again to schedule an install- again...
keep in mind that the number of dollars for the services I have may be the same but TW's rates have increased and so has everything else in the past year so it's actually probably a good deal all things considered...
update on 09/07/2009...
OK, in the 3 months with CATV that I've been here, I've had 3 different (very different) bills. Apparently, I had some promotional price from last year that no one ever informed me of and it has now run out. The first bill which included various non-recurring fees (move/transfer: $14.95, A/O New Installation - Extra Trip: $69.90) was over $300, and I paid it even after all the problems I've experienced so far with the transfer. Turns out I should have just cancelled the old service and purchased a new account... anyway last month's bill was $121.20, about where I expected it to be; this month it's $143.85 (RR is now $39.95 instead of $20, and the 'digital value service' has gone up to $29.16 from $26.10... the bill is way too high for what I need. I called to complain and ended up disconnecting TV service to save almost $40. According to the CSR my new bill will be about $104 with taxes. The way I see it, I'll just use RR Turbo to watch online shows and the many resources available online for news and entertainment (I'm not condoning anything illegal here, he-he-he) and build an HTPC for my living room and use Windows 7's MCE and an HD Tuner to watch anything important; otherwise I have movies and music here at home and can't justify an additional $40 for the 9-10 channels I watch while having to flip through the other 250 or so.
So I have Road Runner for $39.95 or whatever and Turbo for $9.95 more, and Digital Phone for another $39.95 or so. The internet is revolutionizing the way we'll watch TV and Movies just as it did with Music. So long as TW doesn't go forward with their bill-by-the-byte scam, I recommend everyone do what I've done and save some money in the process.
update on 07/30/2009...
back in June I moved from Akron to Canton, still in the neo.rr.com region. With the move I lost my digital phone phone-number and to this day the various departments at TW are still fixing the billing issue described next. The service(s) are still as reliable as before.
The service had been in my mother's name forever when I called and informed TW that I would be moving soon. They said that's fine, just that the two of us had to go to a local office and sign an Account Transfer form. It has taken over two months to get the billing straightened out, and I'm still exchanging e-mails with the support dept. ...
update on 01/24/2009...
I'm just updating my review as suggested by the dslr system. I have to say that RR has been almost 100% reliable over the past 203 days, and year or so before that. I do think that having Digital Phone gives one priority status on the network, even though the RR and Phone services are on different networks, the modem still has to jump through the TW network to go anywhere. Plus, I have the 'Turbo' service, which provides 30Mbps (no kidding!) for a few seconds when capacity is available, but almost always keeps the DL speeds over 15Mbps even during peak hours. My speeds rarely go below the advertised 15/768 levels. Well, 768 isn't entirely accurate actually, as the modem shows the config to be DL 15376384 bits/sec while allowing an UL of exactly 768000 bits/sec. See, DL has overhead figured in while UL is capped lower when overhead is figured, hence the best UL I've ever seen was around 750Kbps. Still better than the 384 from just a few years back. Here's hoping for another smooth year.
original review follows...
not a whole lot has changed, it's just time to update my review...
I'm writing a brand new review this time, because I feel TW has really come around and improved things, at least for the time being.
I've had RR service since it debuted in 1996. Since then I've seen it go from a multi-megabit-per-second DL and near 1Mbps (maybe more) UL, to a service just barely faster than the fastest DSL (defined as 1.5Mbps/256Kbps at the time) during peak hours, to what it is today: a pretty good value. Today my service runs at 15Mbps down, 768Kbps up, and costs $9.95 more per month than standard service. In the NEO.RR division, there are now 3 official levels to choose from: 768/128Kbps, 7Mbps/512Kbps, and 15Mbps/768Kbps. Also, if you complain enough, I understand that TW has a 96Kbps 'dataline' service available if you subscribe to digital phone.
And that's the other part of the review. I'd had Digital Phone service in the past, which was hot-wired by the tech into the house's phone jacks- the service didn't work very well with the old wiring in this 1940's house so I had to cancel it. I recently had it installed again, only this time just for one room (the phone is connected to the modem directly) for the time being. I figure one of two things could happen, assuming I continue to use TW for phone service that is. Either I'll add cordless handsets to the current line, or I'll use the second line on the modem and run CAT-3 to the rooms I want to service.
When I called to ask about pricing and available discounts on services, I started by saying I would be cancelling a few services to better afford my bill. The CSR adjusted some prices for me and today my bill is actually a little cheaper but lists more services. I originally had Digital Cable, HBO/od, HD service, a secondary box with remote, and RR with the +$9.95 turbo-charged service; this was about $130/mo total. Today I have all this, plus Digital Phone and the bill is still about $130 (and rates have risen over the past year too)- weird but no complaints.
I am quite happy with the quality of service (pun intended) given to my VoIP modem's access. I have had zero downtime since the new modem was installed. The internal web-interface on the modem has a page which confirms service level and it shows 15Mbps down, 768Kbps up. Depending on various other factors, I can hit nearly 2MBps download at times during typical HTTP usage, and am able to max out the 15Mbps (same number) in bit-torrent all day long. Too bad one of my favorite trackers was taken down last year though ;( Anyway the point is I'm finally getting what I pay for, and in fact I'm paying less while also getting phone service so it feels even better. I only wish I could get a deal on phone/RR without having to bundle cable too, I could probably save some $30-50/mo this way. I guess TW has to pad their 'video subscriber' count somehow though- the cable boxes in my house are rarely on unless recording something to DVR which is quite rare compared to the use that the cable modem gets for phone/net-access all day long.
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 | | - I think you made the right move. I would never stay with a provider with caps if there was an alternative without them.
It's like picking between bad and worse sometimes. | |
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 Review by news4la
member for 4.4 years, 34 visits, last login: 79 days ago
updated 112 days ago
- Burbank,Los Angeles,CA
- $64 per month
- about 7 days
- "Broadband and TV"
- "Price and no good bundling deals"
- "Now satisfied after a little grumbling"
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I got a promotion in my job which required me to move. So I moved from Azusa to North Hollywood,CA. I went from Verizon DSL to TWC. I did consider ATT the only pots company offering ADSL. They were only offering 1.5M. I do remote desktop work sometimes so I need more speed and bandwith. The cable company was giving a special that month. TV and HSI 8M/1M at a decent price. I called the 800 number. I talked to a rep. in Plano TX. She and I got along well. We got to talking about I used to living in Irving awhile back. I asked her about the horror stories about speed fluctuations.She was honest about it. I figured I would try it since I had no experience in cable HSI. The installation was good by a subcontractor. I had a +9 signal strength. Plenty for both systems. There was a glitch were the splitter did not have enough to pass enough return to the headend. It ws replaced and the MAC number called in. Shortly the signal locked on and my machine put up the companies home page. I was in business with a tereyon modem.( motorola bought tereyon) Just recently they sent a mailer saying they were upgrading to 10M/1M at no increase in price but I would be moving to a new node. With a new IP it resolves to some place in Monrovia. I guess good luck comes to those that wait patiently. All my speed tests have been above average. Both from DSL and Testmynet. I think that the competition with the other companies is good for the customers. They have to do better or lose customers. There is no margin in this economy for wasteful spending.By the way I do use ATT for pots it is less expensive than TWC phone. Update 3/26/13 I have been updated again to 15/1. Changed to Cisco modem. Got rid of ATT POTS in favor of Verizon Wireless. Less money and added portability. Reliability of Broadband still BLAH!! Wish that all that up and down would even out. 20 then 11 then 8 then 25 is annoying! How about smooth 15 then 14 then 16 then 15. Jitter is crummy! Packet loss is much improved. Now 0(Zero).Have tried Clear Wireless. Nothing to be excited about.Wish they would finish deal so I don't have to hear about it! Roadrunner service is about the same.But I am in a major metro area so things are maintained or you have hundreds of thousands of people Pissed off. Don't like having to have HDTV box to watch HDTV shows even though I have a HDTV set with ATSC tuner. That's it until next time.
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 Review by dcurrey
member for 8.9 years, 3389 visits, last login: a few hours ago
updated 114 days ago
- Lebanon,Warren,OH
- $45 per month
- about 21 days
- "Service is stable"
- "When you do have a problem tech support sucks"
- "Ok service"
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02-25-13
Guess I should update this since I was forced back to TW.
In June 2012 I moved to new city. Was forced back on TW do to lack of any true competition. Took 3 weeks to get them to come do the install. Did need a new cable drop in office.
Speed are a little faster than what I am supposed to get. Standard RR at the time was 10/1. When I did the speed test peaked at 32/1. Most of this was do to powerboost but he did say that this area gets 20/1 for standard and 30/2 for turbo. When they started bumping everyone up to 15/1 my speeds remained the same but guess I can't complain about it.
Since the install have had several small outages but that seems to be the norm for this company,
Original review. (Sometime around May 2011)
Have been using RR for several years finally getting around to doing a review, now that I am leaving them.
Internet connection is Standard RR 7 meg down 512k up. They recently added powerboost a few months back for free. That's actually a nice feature since I don't do a lot of large downloads. Makes good use of that short burst in speed.
For the most part service is stable. Few outages but when you do you can be on the phone with tech support for hours on end. They blame everything for routers to your computers.
Left them for Cincinnati Bell Cable not for any particular reason just CB offered me the same TV service and 20/2 internet for $20 cheaper and no contracts.
Well update if I need to return to RoadRunner.
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Review by CRose
member for 114 days, 1 visits, last login: 113 days ago
lodged 114 days ago
- Los Angeles,Los Angeles,CA
- $60 per month
- about 7 days
- "It is working this second."
- "Gets adv speed only occasionally. Does not work at all with provided eqpt."
- "I have 3 options for my area & the others are basically dial up."
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I have tried all three options for my block. I bundled RR with TWC cable hoping to improve. Service speed is less than advertised - averaging about 6Mbs... and that is with an eqpt upgrade. I purchased a $200 modem of my own as an addendum to the modem provided [at the suggestion of the workman who admitted that there was no other option to gain speed]. I still get mostly under 10 Mbs.
I would drop RR like a hot potato if I could get Fios.
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Review by dpalyu
member for 7.6 years, 169 visits, last login: 86 days ago
updated 117 days ago
- El Paso,El Paso,TX
- $50 per month
- about 14 days
- "None"
- "No service."
- "Had for 6 days only worked for 4 days."
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I have tried to get the digital cable and Road Runner to operate with support from Time Warner. 4 months have gone by without digital cable service and intermittent Road Runner.The service provider is Time Warner. I have micropixelation and channels 50% of the channels (not Premium) not having a picture or sound.All the cable has been replaced from inside the home to the line extender. The cable box has been replaced. No joy. the Road Runner will go off for two to three days. The tech support people will make a service call, but it will not occure for three to 5 days later.
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Review by nzer
member for 5.5 years, 44 visits, last login: 5 days ago
lodged 119 days ago
- New York,New York,NY
- Contract price not specified.
- (12 month contract)
- about 5 days
- "Very fast when fast"
- "Rarely hits speed paid for"
- "No outrageous surprises"
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Was happy to hear RR offered a self-hookup - pickup at a local TWC store and hook it up myself but after talking with an agent on the phone she insisted a technician should come hook it up for me. I didn't like the idea at first since I didn't want to have to co-ordinate with more people during the moving process, it turn out cable service was physically disconnected somewhere in my building so it was good the tech came.
However, the tech did not leave any literature regarding services, or any information about the modem. After a few days of experiencing intermittent outages, I decided to look into the setup to see what was wrong. Turns out the modem was providing wifi services even though the tech said it was not. The modem was also setup as a DHCP server etc etc. I read online reviews saying that the modem might have been too busy or isn't powerful enough to be a switch for multiple devices... and TWC could sense my internal network traffic... so I decided to follow some forum advice and turned the modem to bridge mode. Seems to be working better now. No intermittent hangups so far but speed tests indicate we are not always hitting the 15down/1up that we're paying for.
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| | Road Runner Time Warner For the small town I live in, Road Runner is the only game in town if you want a broad band connection. Having said that we are on the tail end of line/service upgrades. The big cities get this first. I talk with family members who have speeds that are awesome in Dallas/Fort Worth, Houston, and San Antonio. I am pleased with my 8mps down and 2mps up it is all I need to play my on-line games. Eventually we will catch up with everyone else! | |
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