dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3104 reviews (1816 good) (634 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by djrobx See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $99 per month
  • Install: about 2 days
Good "MAXX Speed, no installation hassles, no contracts, no caps, 2 day wait install"
Bad "None ... !"
Overall "Crazy fast. Faster speeds than what AT&T offers"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·VOIPO
7/2/2014

Alright, you got me Time Warner. When BBR posted a story about "Time Warner Maxx", it was right in the middle of the Charter negotiations, and I just assumed this was some BS press release from TWC trying to make themselves look good, and that they had no intention to follow up on it. They'd have to actually buy us new equipment for that, surely they wouldn't bother. Or maybe they would, but to really select areas.

After all, LA and NYC just got 100mbps. For those of us in AT&T territory, that in itself was pretty impressive.

Then we start hearing about the first markets to get Maxx. Real speed tests showing over 300mbps in SoCal. Nice! But would they really take this to the outskirts of the LA market, where the best you can do is 45mbps from AT&T U-verse? The answer appears to also be yes. I was a little floored to see Valencia so early on the rollout list, but here it is, today I have these amazing speeds.

The process of getting the replacement modem was surprisingly easy. Most people on the forum went to pick it up from the local TWC store with varying results. TWC notified me by email that the new speeds were available and to just click a link to have a new modem shipped to me. They fedexed it to me and it arrived 2 days later, with a pre-paid shipping label to return my old modem. The online activation process had issues, but was corrected with a quick, automated call to their activation hotline.

It's also worth noting that they enabled 16 channel downstream bonding and 4 channel upstream bonding just last week. I'm stunned that they went from plant upgrades to customer activations in such a short period of time!

The first speed test came back at 319/21. Whee!

TWC FINALLY does something edgy and impressive, but it's on their way out the door if Comcast successfully acquires them. Going out with a bang? Maybe we'll get really lucky and the merger will be blocked. In the meantime, I'll enjoy my new connection. Thanks TWC!

11/24/2013

BBR is nagging me to update my review. TWC just upgraded me to 100/5 service, so it's probably as good a time as any to do it.

The good:

My 50/5 service has been excellent and stable over the last two years. I work from home, and have been able to depend on this connection around the clock. I have not noticed peak-hour slowdowns; TWC seems to be doing a good job of keeping up with demand. TWC has pushed out updates to the SBG6580 that have resolved the issues I noted previously. A few months back they also released a ~10% speed boost, which helps ensure you get better-than-advertised speeds. All in, I'm seeing fairly consistent 113/5.5 speed tests, which is great. I've nudged up the reliability and value scores to reflect these experiences and updates. I'm also happy that TWC has continued to offer "unlimited" access.

The bad:

The downstream upgrade highlights that the upload speeds are in need of improvement. I'm afraid upload upgrades aren't in our near future. LA is still sitting without DOCSIS 3 upstream channel bonding enabled. TWC could also do a better job of communicating upgrades to customers. They sent me an email telling me I was upgraded to 100mbps, and to reboot my modem, but the actual upgrade didn't occur for a couple days. Tech support was not prepared for this email, and seemingly didn't know what to tell people to expect. Users in the TWC forum got a wide variety of answers, as if they were making stuff up.

These are definitely "first world problems" as some would put it. I'm very happy overall.

2/2/2012

I've had the service for a week now. Some issues:

1) The SBG6580 seems like a good device on the surface, but it's a terrible router. It seems to have a memory leak which causes speeds to gradually decline. In my case this would degrade my 50mbps service to no more than 30mbps after 48 hours. Speeds would resume after rebooting the modem. I had to dig out an old Buffalo router with DD-WRT to stop this from happening. I can't believe Motorola would put out such a buggy product, but at least there's a workaround.

2) When not inhibited by the modem, my speeds have been terrific. However, I've noticed the LA area suffers from increased pings (adding an additional 25ms of latency to all hosts) during peak hours (between 7-11). Looking at the RR_SOCAL DSLReports line monitors, this issue affects the majority of us in the LA territory. Gamers, stay away for now.

1/24/2012

Back in 2008 I left Road Runner for U-Verse Internet. Since then, U-verse has always had slightly faster speeds than Time Warner so I stuck with it.

Time Warner has been slow to roll out Docsis 3. But now that it's here, they seem to have a fairly unified strategy for their customers, which is good to see. For a long while, we had different speed tiers by zip code, with higher speeds in FiOS and FiOS adjacent neighborhoods.

Top speeds come at a big price tag. 50/5 for $99, unbundled. That's down from $109 a few months back. At this price point, I'd like to see higher uploads. I was also offered 30/5 for $59, which is much better bang for the buck, but I can't resist having the best.

I ordered via the web to get the free install. The next available appointment was over a week away. So after finishing the order I called to see if there were any earlier slots available. The first person I spoke with really botched things up. She said there was a $60 "wireless install charge" (huh?), and to avoid that changed my order to a standard 10/1 install and said I could upgrade later. Ugh. I called back and spoke to someone else who confirmed the mess she made, but said he couldn't give me the free install promo as it was a web only deal and she had invalidated that. He said the best bet was to delete the order and start over online. So I did. I called back Monday and this rep was able to change the date to the very next morning without any trouble at all. The whole process might not have been too big a deal if the automated phone system didn't insist that I was an out-of-state caller, and didn't keep dropping the call when trying to connect me to an agent.

The appointment was from 8-12. The tech arrived at 8:30. I think he was a little new, but he was polite and got the job done.

Speed tests have been bang on 51/5 every time. Pretty impressive. GrabIt was peaking around 6000KB/sec from EasyNews. Seems like it wasn't long ago when 600KB/sec was crazy fast. Road Runner has come a long way from the 1.5mbps service it started at here!

6/28/2008

No problems at all with this service. Time Warner decided to pull the newsgroup server. I completely understand why and accept that. However, it kept me from even considering other providers. Now what?

A news story in the Los Angeles Times a few months back lamented about the lack of HD channels on Time Warner. Time Warner promised to deliver 14 new channels by July 1. July came and now they're saying "Not until October." for my area.

Meanwhile, I'm looking at AT&T U-verse. They're going to pony up $200 cash back plus a free $75 month worth of TV. No contract. They also got Sci Fi HD and USA HD, two channels I've been wanting that TW has no plans to add (they're not even in the 14 that are supposedly coming). With AT&T practically willing to pay me to try their service out, why should I keep TW? I couldn't come up with a good answer. But to get TV you have to bundle internet, and that means giving up my Road Runner connection.

Road Runner has been 100% rock solid and reliable over the past year. I've really loved it. U-verse is technically a bit faster (10/1.5 vs. 10/1), although U-verse's internet has actually been slower than RR during peak hours. Rumors point to a 15/2 upgrade for Road runner eventually. Maybe when that comes I'll re-evaluate all this again.



1/23/2008

Gosh, has it been 6 months already? There's not much to report here. No news is good news. My connection has been flawless. I'm kind of hoping they'll bump us up to 15/2 at some point (perhaps in response to U-verse upgrades to 10/1.5) but my 10/1 connection is rocking for now. The included newsgroup server has slowed down quite a bit since I signed up, but it's still much better than what's offered by most other providers.

5/22/2007

Two week update. I have been thoroughly pleased with my decision to switch to Road Runner. The 10/1 speeds work flawlessly and my line monitor on BBR shows a solid, steady connection.

I almost forgot about the newsgroup server Road Runner has, but wow - the Los Angeles server is awesome! DSLExtreme offered 64KB/sec limited access to supernews. I can often pull the full 10 megabits from Road Runner's news server, and the retention seems to be at least as good as Easynews. Geez.

5/07/2007

This is not my first go at Road Runner, but it is my first experience with Time Warner Cable. Our cable system has been sold several times since I moved here in 98. I first signed up with MediaOne Road Runner in 2001. We were then sold to AT&T @Home, then to Comcast HSI, and now we've come full circle back to Time Warner Road Runner!

I've been using DSLExtreme for the last several years. Thanks to a nearby remote terminal, AT&T paired with DSLExtreme had been giving me great service and static IP through DSL. But AT&T is in the process of rolling out even newer service, and DSLExtreme wants *more* money per month with another 12 month commitment! I don't want to be stuck in another higher-priced contract with them when new options become available.

Looking over cable's offerings, I found out that Time Warner had increased the speeds to 10000/1000. Okay, so that's Optimum Online in 2001, but for Los Angeles, that's a record breaker. My very fist speed test: 9838/982. Yeah baby!

That's almost double what I was getting from DSLExtreme's premium offering. Great download speed AND upload speed. For less money than I was spending with DSLExtreme. As I type this review, I have a download going that's been at a rock solid 1.16MB/sec. If they can keep it running reasonably reliable, I'll stick with it! And if it ends up sucking, DSL is just a phone call away. No contracts is such a nice thing.

The only negative is what I expected, calling them is a pain in the butt. Tuns out I didn't need to bother. I just went down to the cable office, picked up the modem there and did a self install. It was so painless. I was up in minutes.

member for 14.2 years, 6979 visits, last login: a few hours ago
updated 62 days ago

Comments:

Review by LexingtonPro See Profile

  • Location: Lexington,Fayette,KY
  • Cost: $60 per month (12 month contract)
  • Install: about 5 days
Good "Reliable speeds; delivered on their promises"
Bad "Functional monopoly; must bundle service"
Overall "Best we can do"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Upgraded to 30/5 today. Impressive throughput. Technician very thorough and solictious.

A marked improvment from Windstream fiber service.

A reasonable amount to pay if I didn't have to essentially have cable TV to get this price.

member for 1.1 years, 36 visits, last login: 16 days ago
lodged 62 days ago

Comments:






Review by BellaStorm See Profile

  • Location: USA
  • Cost: $75 per month
  • Install: about 5 days
Good "Fast"

My Other Reviews

·AT&T U-Verse
Update: Decided to continue service.
__________________________________________________________________________________________________

Advertised as 50/5 speed, but getting a bit faster, with 12 month @ $62 (before tax, etch). Had an Arris all-in-one modem, but recently swapped out for SB6141 (didn't want the WiFi that was built in).

Likes: Level 3 tech support actually knows what they are talking about.

Didn't like that when we moved, Prince Telecom tech didn't put our power levels within specs, so another appointment was requested.


member for 148 days, 127 visits, last login: a few hours ago
updated 64 days ago

Comments:

Review by footinmouth See Profile

  • Location: Rochester,Monroe,NY
  • Cost: $99 per month
  • Install: about 7 days
Good "Holy Cow FAST! Beats Frontier's Internet many times over!"
Bad "Price"
Overall "You get what you pay for."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Upgraded to Road Runner Extreme package. (30/5) Installer provided me with a Motorola Surfboard SBG6850 modem. Retired my Ambit modem.
I Had Frontier's DSL for well over NINE years! After months of high latency and low bandwidth I had to part ways with the internet portion of the company. Too bad for the employees of the company. Good people but the Corporate side is uncaring about its existing customers. I would go back to DSL if they offered a package of 24 Mbps down and 3.5 Mbps up with a guarantee of bandwidth and low latency.

Attachments:
Results from »www.speed.io
(Copied on 2011-06-24 13:06:36)
Download: 29725 Kbit/s
Upload : 5437 kbit/s
Connects : 1939 conn/min
Ping: 21 ms

06/29/14 Price went up by $20 due to my promotion ending. Still going strong and slightly faster up and down speeds.

member for 14.3 years, 499 visits, last login: 6 days ago
updated 65 days ago

Comments:
tmc8080

join:2004-04-24
Brooklyn, NY

move south

if you could move south into NJ or Westchester, you'd have better options..

Review by ArgMeMatey See Profile

  • Location: Milwaukee,Milwaukee,WI
  • Cost: $37 per month
  • Install: about 2 days
Good "Install time and process"
Bad "Leftover billing problems, modem fee"
Overall "Better price than the other half of the duopoly"
Pre Sales information:
Install Co-ordination:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·AT&T Midwest
I ordered 10 Mbps online on a Thursday afternoon. $29.99 per month plus taxes, guaranteed rate for 12 months. Free cable modem for six months, $2.50 per month thereafter.

I was sweating a bit because the install date they proposed was just one day before my AT&T service was to be shut off.

Got an e-mail quickly saying to call them. Called them and found out there was a billing issue left over from my previous account with them, despite the fact that they sent me no less than three e-mails saying I owed them $0.00.

Got that squared away on Friday afternoon and they scheduled me for installation on Saturday morning, the next day. The installers arrived during the stated window and we were up and running in less than one hour. In my book, that's just this side of heavenly, although back when I had standard cable I was able to go to the Time Warner storefront, pick up a cable modem, and be online in less than an hour. The cable modem is a Cisco DPC2100R2. I like its simplicity vs. all the garbage in the 2Wire that AT&T provided for VDSL. I ran a couple of speed tests and both were about 9.6 Mbps.

Now I heard their new McAfee deal requires a separate RR e-mail address for each client. That seems a bit silly.

I'll update after I start using the service. Right now it's just sitting idle until AT&T UVerse goes dead in a couple of days.

Update 19 Nov 2012:
Running pretty well. Speed consistently tests at 12 Mbps. McAfee works fine; no separate e-mail required as I had been told.

I bought my own DPC2100r2 the month after the billing started, and it took about an hour to get it online on the phone. It would be nice if they would allow me to authenticate online and then enter the MAC address of whatever modem I want to use. But I know they need to download a file to the modem to control it.

Haven't had any billing issues otherwise. I've got another six months at this price so we'll see what happens at that point.

Update 27 Jun 2014:
During a neighborhood power outage on 27 Aug 2013 lasting less than two hours, there was no Time Warner service whatsoever. But the AT&T VRAD down the street was humming along on battery power.

For the period March 2014 through February 2015, I was able to renew again at about the same rate I had in year two: $35 plus tax. Still using the same modem although it's been delisted. Testing reveals that my speeds average just over 15 Mbps.

member for 13 years, 4344 visits, last login: a few hours ago
updated 67 days ago

Comments:

Review by steve54301 See Profile

  • Location: Green Bay,Brown,WI
  • Cost: $50 per month
Good "It just works"
Bad "Low intro specials, but you can never downgrade"
Overall "Don't sign up for more than you need"

My Other Reviews

·TDS Communications
Time Warner isn't much different than others. They have a year of an introductory price, but after that expect to pay 1/4 to 1/2 more for your services.

One big gotcha is they will initially try and talk you into a package that is more than you need or were interested in. They will offer it for the first year at the same price as whatever you were seeking.

You may be thinking, after that first year, I'll just downgrade my services to offset the price increase. Good luck with that.


member for 12.1 years, 10 visits, last login: 39 days ago
updated 69 days ago

Comments:

Review by billko See Profile

  • Location: Apalachin,Tioga,NY
  • Cost Contract price not specified.
Good "You're not making a deal with the devil."
Bad "You're making it with his brother."
Overall "It's the most unreliable service I'd ever encountered, and the customer service is brain dead."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I had issues with the modem constantly disconnecting. Knowing it was a networking issue and not something on my end, but having to play the game anyway, they told me to bring in my modem for a replacement. I guess the modems the rent out are horrid pieces of junk because there was a line out the door of customers who had modems that all magically failed on the same day.

While I understand that they have to read from a script, you'd think they might not be completely brain dead and maybe figure out that, after the third or fourth person that they told the to bring in their modem for an exchange, they would get the idea that it might not be a customer issue? I mean, obviously, out of the 30 or 40 people waiting there, a few of them had the same support person?

member for 7.1 years, 202 visits, last login: 24 days ago
updated 69 days ago

Comments:
why60loss

join:2012-09-20

Welcome to time warner cable

Best of luck to you, Have had Comcast now for almost 7 months and while far from perfect is not nearly as bad as time warner cable.

tonytony1
Premium
join:2011-05-21
New York, NY

modem issue time warner nyc

Last week they were several thunderstorms in my area, my internet connection stop working,
I am using time warner cable NYC,
I have a modem (A) that is connected to my router and to that router direct Ethernet wire to my laptop, and my desktop. wireless to my Wi-Fi extender, for my cell in another room, I was able to connect my laptop directed to my modem too, since the modem has 4 Ethernet ports, my laptop has a USB to Ethernet adapter that adapter has to lights one that says 100 mbps and the other one 1000 mbps, always when I connect my laptop to my router the 100mbps lights, but when I connect directed to the modem the 1000mbps lights.
Anyway I called customer service and they were telling me that when they send a signal to the modem they see that everything is fine and that the thunderstorms do not had anything to do with me not having ,internet, so if I want to for a worker to come and check it up and if nothing is wrong with the modem I will be charged, so I said not I will got to the time warner office and get a new modem.

I got a new and different modem, modem(B), well I had to call again customer service since my speed was to slow, and yes my internet was working, so something was wrong with modem (A), and I have now different problems with this modem (B) I can only connect one device to it,
If I connect the router to the modem and laptop to the modem the laptop is not working (no internet) but if I connect the laptop to the router it will work? The customer helper was telling me to disconnect the router and restart my laptop and connect the laptop to the modem but not the router so I did that and finally my laptop connected to the modem (B) was working but my router was disconnected, and for my surprise, the connection light on my Ethernet adapter was 100mbps, not 1000mbps like the other modem (A). So I think something is wrong with this new modem or from the office they don’t want me to connect more than one device, so I disconnect my laptop from the modem and connect the router to the modem and laptop to the modem so I can have my desktop connected to the router.
Anyone can give me and idea why it is like that? I was thinking in going back and get another modem?
jades

join:2013-04-01
New York, NY

TWC is the worst!!

You think your experience is bad? How about 3 outages every month? Longest outage lasted 6 days!!

Review by larry1956 See Profile

  • Location: Urbana,Champaign,OH
  • Cost: $175 per month
  • Install: about 90 days
Good "Excellent Performance"
Bad "Price"
Overall "Best service for this area."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Just had their Intelligent Home service installed. In addition to the broadband, VOIP, and cable TV, Intelligent Home offers security for your home like ADT and other home remote management for lighting and other appliances. During the installation process, the technician changed out my broadband modem with an ARRIS TG862GD2 modem. This modem supports broadband, voip, cable tv, and WiFi. Also ithas a 4 port switch. My internet speed boosted from about 15Mbps to about 22Mbps download and from about 1Mbps to 1.9Mbps upload. I am happy with the increased performance and even though this is somewhat pricey, what makes it a deal is that there is no data caps. If and when Comcast takes over, and this is a warning, do not institute data caps!!! If that ever happens, I'd rather go back to old dial up then pay penalty fees for worrying about exceeding data caps.

member for 12.1 years, 37 visits, last login: 85 days ago
updated 85 days ago

Comments:
tasmithe

join:2002-09-16
Graham, NC

Huh?

Isn't Urbana-Champaign in IL?
Brucefire

join:2000-08-30
Reynoldsburg, OH

Re: Huh?

It's north of Springfield Ohio and west of Columbus.

Review by wilsoda See Profile

  • Location: Northfield,Summit,OH
  • Cost: $65 per month
  • Install: about 16 days
Good "Getting consistent speeds over max rate"
Bad "Weak tier 1 technical support"
Overall "Working as advertised"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Install went very smoothly other than a coordination issue. I never received a confirmation of when the installer would arrive after I ordered online. I used the online chat the night the rep was quickly able to tell me when installer would be there. Speeds, latency and phone service have been flawless for the first week.

Update.

Upgraded to extreme 50/5 in December 2013. Speeds are great. Annoyingly TWC doesn't seem to have any monitoring system for area outages beyond counting the number of tickets called in. Have had 5 outages in 7 months that I have called to report. In all but one case the rep stated there is no outage and will have to setup an appointment for a tech to come to the house in a few days. This is despite me sharing that friends in the area are also having the problem or pointing out the problem must be upstream of my drop since signal levels look good/modem online/no errors/can ping several hops up the route fine.... The next day things magically start working again and on some occasions I get an automated call saying outage in my area has been resolved. Of course the automated message doesn't tie the outage to my ticket/appointment I have so now I have to call TWC to cancel the appointment.

member for 7.1 years, 519 visits, last login: a few hours ago
updated 87 days ago

Comments:

Review by hstenzel See Profile

  • Location: Hillsborough,Orange,NC
  • Cost: $60 per month
Good "At least we have broadband, it's acceptable (even if pricey) when it works."
Bad "Frequent outages, tremendous problems, very long time for any resolution"
Overall "I wish I had a better choice"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I've had Time Warner Cable for internet for a long time. They are (effectively) the only provider in my area.

We seem to go through cycles where it works reasonably well for a while, then tremendous problems, followed by working reasonably well, punctuated by episodic drops and outages, working well, and tremendous problems. Presently I'm in the midst of an extended bout of tremendous problems.

A few observations:

* TWC really does not know when there is a problem
* TWC really does not know what the problem is
* TWC does not do anything unless you call them a whole lot
* TWC support likes to send things back to the beginning, slowing down problem resolution

I'm sure that for simple problems what they do is adequate. But many times I have reported problems that affect my entire town or region and TWC tries to brush it off or roll a tech to just my house. Repeatedly.

When it works, it's fine. I've had periods of a year where it does work properly. But periods of months where it does not work properly and it requires tremendous effort on my part to try to get them to fix the problem. They exhaust me.

member for 14.2 years, 80 visits, last login: 88 days ago
lodged 88 days ago

Comments:
ernliz

join:2001-11-25
Albemarle, NC

TWC

I agree. TWC has a monopoly in many NC areas. But the $60/mo you cite is for what? Internet alone? I pay around $110 for Standard (15 Mbps) Internet and DVR TV. Not bad. It would help to state just what your $60 is for.....