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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3104 reviews (1816 good) (634 bad)
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Review by ctreadwe

  • Location: Troy,Rensselaer,NY
  • Cost: $49 per month (12 month contract)
Good "Great speed!"
Bad "You had to "unlock" the speed,outages a little frequent"
Overall "Want some serious speed,get Roadrunner!"
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(ratings match consensus)


I hated being on a 56k so I finally ordered Roadrunner.At the day of
arrival they came promptly at the scheduled time.After about 30mins i
was told that they needed to upgrade my cable wire.They did that
quick.Then they booted up my machine and set some configuration changes
and boom! There it was!At the first speed test i was a tad dissapointed
Down:400Kbps
Up:350Kbps
So i tried fiddling with it and at that time i didnt know anything about
cable and it slowed to a 56k.Next day they sent someone over.Fixed and
back to 400Kbps.
Then i tried a patch and it shot up to
Down:1700Kbps
Up:350Kbps
I tried another patch Boom!
Down:3000Kbps
Up:250-500Kbps
Ive had it for bout 3 months and i love it!

(review was emailed from domain nycap.rr.com)
lodged 13.7 years ago

Comments:

Review by mcfine3 See Profile

  • Location: Austin,Travis,TX
  • Cost: $44 per month
  • Install: about 3 days
Good "Can be very fast when working. Pretty decent pings for gaming."
Bad "Line problems, goes off every now and then, waiting for days for problem to be fixed."
Overall "Great when working but not too reliable."
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I live in a pretty populated area and DSL was not available so cable was my only choice. With cable in Austin you get faster speeds but lower guaranteed speeds than DSL. Installation was quick and they provided the modem. Very fast. Great for online gaming which is 50% of the reason I got cable. So it seemed like in my position cable was the better choice.

However... I ordered cable because I live in an appartment that has T1 ehternet included in the rent. Problem is theres 600+ ppl living here. Incredibly slow at peak times, very inconsistent and getting cable would be like paying twice for internet access. It was too bad so I ordered cable and I still get the same problems.

As a student dropping $45 a month is a pain but would be worth it if I got good service. This is my 3rd week with RoadRunner and I have had one complete outage for a little while, once in a while it slows down, I do line tests and there are problems with routers. Today I have been getting download speeds that my 28.8k modem could put to shame (1.2KB/sec!!!). Its bliss when its working but 3 problems in the space of just over 2 weeks is not very reliable. Called sutomer service and I am still waiting for a response or fix. Called again and they tell me that the guys that look at the trace info won't be coming in until tomorrow.

If I pay money for something I expect it to work all the time cause companies never ask for less money when its time to pay the bill. Once in a while is acceptable but 3 times in 2 weeks is too much.

member for 13.7 years, 21 visits, last login: 13.1 years ago
lodged 13.7 years ago

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Review by Lazar9 See Profile

  • Location: Staten Island,Richmond,NY
  • Cost: $39 per month (12 month contract)
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I have mixed feelings about Road Runner service. The connection and reliability is always good. Once you perform a few tweaks to it, you'll be just fine,something tech support fails to inform you about.After my second nic card and a few re-installs of some programs of mine that were blown out....it's not to bad

Download NeoPlanet at »www.neoplanet.com

member for 13.7 years, 84 visits, last login: 11.5 years ago
lodged 13.7 years ago

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Review by ImDisGuysd See Profile

  • Location: North Reading,Middlesex,MA
  • Cost: $39 per month
  • Install: about 2 days
Good "Good speed - never down"
Bad "Speeds vary somewhat however"
Overall "Excellent choice at this time for home users and home networks"
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Excellent customer service, response to questions is generally within an hour. This review is for MediaONE/RoadRunner northeast service. I'd highly recommend this service to anyone with limited technical knowledge. The install tech was quite specific with his instructions and I was completely informed prior to him leaving my install site.

member for 13.8 years, 87 visits, last login: 3.3 years ago
lodged 13.7 years ago

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Review by (hidden by request)

  • Location: Franklin,Oakland,MI
  • Cost: $39 per month
Good "Great company to work with. FAST FAST FAST, yo!!"
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5 stars all the way around!!! Great company, great service. A+

(review was emailed from domain mediaone.net)
lodged 13.7 years ago

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Review by NetSpider See Profile

  • Location: Myrtle Beach,Horry,SC
  • Cost: $39 per month
  • Install: about 5 days
Good "Fast, and easy to set-up."
Bad "Tech support here localy leaves a lot to be desired, at times"
Overall "A good go for the Internet savy, but useless to the "AOL is God" crowd."
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RR in SC has a dynamic ip system, however, i have had the same IP for the past 5 months, so go figure! If you are lucky ehough to get a set up like have, being the only person in your node area on, your speed is rockin, as i dont have to share the bandwith with others. As RR catches on, im sure that will change. The only bad thing i have to say is the 14.95 cost of a second ip for a networked system, but there are ways around that, so just think it through, and you can figure it out, i did!

member for 14.2 years, 80 visits, last login: 4 years ago
lodged 13.7 years ago

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Review by (hidden by request)

  • Location: Tampa,Hillsborough,FL
  • Cost: $39 per month
Good "Excellent value for the money - AOL doesn't control it yet"
Bad "It's not free -AOL is going to control it and ruin it"
Overall "Heck of a good deal for now, AOL will likely take anything good away though"
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In the past year I've had @Home for 8 months and it was an excellent
service. @Home sold me on cable as a broadband medium. I moved and then
had to switch to Southwestern Bell DSL which was a bigger headache than
females. Had DSL for 2 months, it was stable but slow (500k) line speed to
CO, and then I received a job transfer and then moved to Road Runner
territory. I like the fact that I do not have to have cable (@Home is same
way) because I am a diehard DirecTV fan (go satellite), and when I called
they had my order in for the next week, which was a good time for me as I
had not unpacked my computer yet. First the hardware guy came to install
the wire and modem (I live in apartments), and a second tech was supposed to
come install the software. The second tech never showed up. I called and
complained, and they set me up for the next day from 4pm-6pm appt slot.
Since I don't mind leaving work early, I came home and waited. No one
showed up again. Frustrated, and desperate for broadband, I called and they
said the tech would come right over and be there tonight (guaranteed). It
was 7 pm. By 10, no installer. I called again, and was told that the tech
could not find my apartment in the dark, so I offered to come pick the cd
with software up from the office. The guy said "what software?". The tech
was only coming to install the network card, which I already had in the
computer. So I hooked up the patch cable and was surfing in 2 minutes.
Although it is dynamic, my IP has not changed yet. The service is
exceptionally fast (rated at 4000/500k on computingcentral.msn.com). Email
is a little slow, but I highly recommend Road Runner to anyone, as I would
@Home. However, if AOL takes over and forces us to use AOL as the gateway
to the internet, I will cancel in a second. I hope that this Earthlink/RR
proposal doesn't affect me in any way. And I also hope that AOL/Time Warner
merger doesn't change the cable either.

That's just my two thoughts on Road Runner. If the service changes, I will
update this. However after having both cable and DSL, I think DSL is just
the phone companies' way of trying to get more life out of the outdated
copper lines. Both technologies will coexist peacefully, but cable will
always have the upper hand as cable can be more efficiently upgraded. How
hard is it to replace all the copper? Whatever. The Bells' don't have
enough money to do that. Until the run fiber to the house, cable is as good
as it gets.



(review was emailed from domain tsi.gte.com)
lodged 13.7 years ago

Comments:

Review by cannon13 See Profile

  • Location: New York,New York,NY
  • Cost: $39 per month
  • Install: about 15 days
Good "Good Installation Crew, Excellent Speeds, Free Installation and Free Modem"
Bad "None so far"
Overall "So far, So good"
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I have been a client of Verizon for the past six months ($39.95/mo.). When I moved a few blocks in November they told me that the new location ment a new telephone number and therefore a new DSL account and another six week wait. I'd had so many bad experiences, with their poor equipment (Westel modem) and their poor software, that I decided to give cable a try. I called RR two weeks ago and placed my order with a very polite but clueless sales rep. The install was done this afternoon (two weeks from order to on-line). The rate is $39.95/mo., free installation, free Toshiba TCX100 modem. They provide a dynamic IP, which wouldn't be my preference but you can't have everything for $40 bucks a month. First speed test gave me 2340 down and 371 up. This is the definition of OUTSTANDING. But, I'm a born skeptic so I'll wait and see if the performance falls off, as many of the reviews suggest it will. More to follow.

member for 13.8 years, 58 visits, last login: 13.6 years ago
lodged 13.7 years ago

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Review by TheShaz See Profile

  • Location: Ruskin,Hillsborough,FL
  • Cost: $40 per month
  • Install: about 10 days
Good "Speed, istallation & Customer Service"
Bad "None yet"
Overall "Have been on for a month on. I'm out of HD space thanks to Napster :-)"
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I have to say this service rocks. While I was in NYC last winter I got DSL (BellAtlantic) is was good. Anything is better than dial-up. But a few times the service went down, but not often. Well I'm home (South of Tampa) and I'm too far for DSL, my local dialup speed is 26.4, but TimeWarner two years ago laid fiberoptic lines to my street. I called and they had a special. FREE INSTALLATION, 1st MONTH FREE @ $40 a month with NO CONTRACT! I have three family PC's sharing it thru a NETGEAR 314 router. My PC has been on non-stop. Thruput is nice 1200up and 900down. I've seen faster, I live in the boonies outside a huge retirement comunity, I guess the old folks over there don't use this srevice much so I'm zooming right along. Installation was great. It's a two person deal, one guy comes first and set's up your PC and gives you the paperwork, and explains everyting, a few hours later the install guy comes and BOOM. Your up and running. I recomend this, highly.

member for 14.8 years, 131 visits, last login: 360 days ago
lodged 13.7 years ago

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Review by bpmonaghan See Profile

  • Location: New York,New York,NY
  • Cost: $40 per month
  • Install: about 6 days
Good "always on, always fast, always dependable"
Bad "you have to associate yourself with time warner cable, no web email"
Overall "damn good!"
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after declaring war on verizon, i finally signed up with roadrunner thru time warner in new york. i must say, the service is excellent. it took them about 6 days to come and install it and it gets done in about 5 minutes and your online. free modem, first month free. now i put a low rating for tech support even though i don't know how it is, but you know at all those big companies that it never fails to suck big time. so far it doesn't seem like i'll need it. it has been known to go out once in a while, but my nieghbor who has had it for months said there was a period of like 5 hours ONCE where it got stuck on him. if you want broadband, get this, it puts the despicable verizon online to shame. if you have a problem and tech support doesn't arrive the net day, you get a month free.

member for 13.7 years, 7 visits, last login: 13.7 years ago
lodged 13.7 years ago

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