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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3103 reviews (1816 good) (633 bad)
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Review by OvrQualified See Profile

  • Location: Winter Park,Orange,FL
  • Business customer Business customer
  • Cost: $80 per month
  • Install: about 3 days
Good "Speedy, fairly reliable, good customer service experience"
Bad "When it's down, it's DOWN; support coordination could be better"
Overall "Good value, great service, but call your local offices if you have problems"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I ordered residential RoadRunner from Bright House (formerly Time Warner) a several months ago. As I recall, the install was quick, and both technicians were very professional (one came to run the cable, the other brought the cable modem and tested the lines).I've had a fairly constant 2000/384 kbps service, and found the service to be reliable. The supplied Toshiba PCX1100 works great and I don't experience slowdowns at any time during the day. The modem is hooked into my Nortel Contivity 1010 gateway and RR supplies DHCP to the gateway.The service has only been down thrice--once due to a downed pole (drunk driver) the other was due to a blown on-pole amplifier (the one in my backyard), and the most recent outage was due to having my tap disconnected accidentally. I've found that the national helpdesk was of no help and only when I called the local customer service number did I receive competent, up-to-date information (after I had them understand that I was technically oriented--I do networks for a living--they skipped all of the usual steps and went straight to checking connectivity to my modem). A service call was required for the second incident--the technician came the same day and changed the on-pole amplifier--he was on time and very courteous as well.All in all, I've found RoadRunner in Winter Park to be a reliable, enjoyable, and speedy way to get online...I love it!

Updated 31 August, 2004.

Hurricane Charley came and left and it took Bright House a full 17 days to restore cable service to our area. I really only have one complaint about the whole thing: they didn't keep their customers or the media abreast of the restoration efforts (like the 4 major utilities did). At any rate, they helped me set up a free dial-up connection in the meantime and they're going to credit my account for the 17 days, so it was all good.

Updated 9 November, 2005.

Well, another year has come and gone, and my RR connection continues to serve me well. The connection is stable, and I'm averaging 4800/256. No real problems cropped up this year--short of a tap accidentally getting disconnected (and getting subsequently credited for the outage of my cable--customer service was apologetic and helpful to resolve it).

Updated 2 December, 2006.

My RoadRunner connection continues to provide quick, reliable broadband service. This year, the speed was upped to an average of 7900/512. One service note: my original Toshiba PCX1100 cable modem bit the dust by power cycling every 20 minutes and was replaced next day by a Bright House tech with a new Terayon TJ715. Local customer service continues to be responsive and helpful. No real complaints here. National service desk on the other hand...well, that's a different ballgame altogether. I prefer not to call them.

Updated 18 May, 2014.

Bright House continues to provide fast, reliable service with minimal downtime, I switched to business class last year and continue to be pleased with speeds and service.

member for 12.5 years, 4996 visits, last login: a few hours ago
updated 72 days ago

Comments:

Review by CaliNine See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $71 per month
  • Install: about 3 days
Good "The speeds are stable but my internet drops 2-3 a day."
Bad "The router and technical support."
Overall "Great price for the speeds you get."

My Other Reviews

·AT&T U-Verse
Switched back to time warner, the speeds are good, really stable at peak times but my internet drops 2-3 times a day and I have to reset both my modem and router which is annoying. Other than that Time Warner is the only company who offers 100mbps+ in my area for a good price. Also the modem they provide is horrible I'd suggest buying one yourself.

member for 79 days, 118 visits, last login: a few hours ago
updated 74 days ago

Comments:






Review by WhatNow See Profile

  • Location: Laurinburg,Scotland,NC
  • Cost: $155 per month
Good "Has been reliable. The only service was a few calls to reset the cable box."
Bad "I had the 3 play until they wanted to charge a monthy fee for the modem."
Overall "Only choice I have for internet. Service has gotten pricey. "
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

TWC is the only choice I have for internet. Sometimes I think the node is overloaded occasionally but it may be the sites I am streaming. Only one time in 7 years have I felt the help rep was feeding me a line. The other three or four times the techs were very professional. Normally a cable box reset fixed the problem never had a truck roll.

When TWC decided to charge the monthly fee I bought my own modem and dropped the VoIP. That saved me about $40/mo. I seldom made any calls and most of the calls I got were sales calls. In the end I saved a lot of money. The price keeps going up on the TV / internet and if I could get OTA I would cut the cord. Live too far from all but one TV tower for OTA. I use the Primetime on Demand often to catch after 10 o clock shows.

member for 5.2 years, 779 visits, last login: 3 days ago
lodged 81 days ago

Comments:

DocsisCat
Premium
join:2013-10-10
Princeton, TX

... OTA ...

Pardon, ... what does OTA stand for? If it's, "Over the Air", what is that, please?
macbookguy

join:2008-02-08

Re: ... OTA ...

said by DocsisCat:

Pardon, ... what does OTA stand for? If it's, "Over the Air", what is that, please?

When it comes to broadcasting, OTA does mean Over the Air. That means free signals being broadcast from a station that you can pick up with an antenna.

Review by CJ90006 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $179 per month
  • Install: about 2 days
Good "Very reliable Internet, digital phone, tv"
Bad "I still think this is overpriced compared to what you would pay for similar services in many parts of Asia and Europe. "
Overall "TWC is the only reasonable choice in my area, compared to slow DSL. "
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(ratings match consensus)

Overall, I'm satisfied with my service. Where I live, there really is no other decent choices. Only competitor for Internet is AT&T DSL (No thanks!) I'm just really disappointed overall with the monopolies in our country. No competition=higher prices. TWC also has very ridiculous Internet speeds as well. I can only get a measly 2GB upload, but I know that will finally change sometime this year when TWC Maxx is rolled out.

member for 9.8 years, 742 visits, last login: a few hours ago
updated 84 days ago

Comments:

Review by lincolnlogs See Profile

  • Location: Brea,Orange,CA
  • Cost: $179 per month
Good "fast broadband speeds, friendly customer service"
Bad "does not respond well to outages, very expensive"
Pre Sales information:
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I have twc, and am considering dropping it as soon as a viable alternative arises. The fact that a customer of 8 years has to wait 48 hours for service for a total service outage is beyond ridiculous. If you can, avoid twc.

member for 85 days, 1 visits, last login: 84 days ago
updated 85 days ago

Comments:

Busboy

@174.239.226.x

Time warner cable

Don't deal with this company it blows terrible customer service and ripoff too bad comcast can't be everywhere

DocsisCat
Premium
join:2013-10-10
Princeton, TX

... TWC ...

Location: Dallas, TX.
Cost: $178. month. (TV & 10-MBps Internet)

They have raised my rate twice in the past 4 months. $12. each.






Review by bandit90 See Profile

  • Location: Cincinnati,Hamilton,OH
  • Cost: $230 per month
Good "Good connection relaibility, whole house dvr"
Bad "You have to pay to extra to get decent support and not to be transfered to a foreign call center aka Signature Home"
Overall "Prices are high but if you need a reliable connection and or latest technology Time Warner Cable is your best option"
Pre Sales information:
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(ratings match consensus)

Time Warner Cable so far has been a good experience with their Signature Home Service in regards to the support. I do not like the fact that I have to pay for decent support that is not outside the united states and that they also know how to do their job. Not only that if you do not subscribe to their Signature Home be prepared to wait for an appointment, it could be a week or longer. The final straw at last before I gave in and paid for support, I already should be getting. I was always being routed to the Caribbean no mater when I called in it was always the Caribbean. Other than that their service's so far have been rock solid.

member for 125 days, 46 visits, last login: 7 days ago
updated 85 days ago

Comments:

Review by Millenium See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings match consensus)



member for 273 days, 130 visits, last login: 12 days ago
updated 89 days ago

Comments:

JimMcCoy

join:2011-08-20
Jacksonville, NC

FYI

Bills are not sent out / generated, if you have a credit on the account greater than your billing price.






Review by Steven94 See Profile

  • Location: Jackson Heights,Queens,NY
  • Cost: $62 per month
Good "Decent price for 100/5, provisioned slightly higher at around 115/6, no caps"
Bad "Significant slowdowns during peak times *Fixed, impending Comcast merger"
Overall "Only option available other than DSL and Wireless. Decent service."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings match consensus)

For the price the service isn't that bad for 50/5 service. There is currently an issue with my Node/CMTS which causes the slowdown at peak times but once that's fixed, I should be back to solid reliable service.

Update February 2014:

Speeds were upgraded to 100/5. Service is still unreliable due to the still unresolved Node/CMTS utilization issue. It is now about 5 months in since this issue started. I would love to use the speeds that I am subscribed to but I can only do so during hours that I don't use the internet. On weekdays, from around 5PM, it slows down significantly to speeds that are not even half of my previous tier 50/5. On weekends, it is consistently slow throughout the whole day. I have been receiving $30 credits for this issue but that was after a complaint filed with the NYC DoITT (my local franchising authority) and the FCC. Still no ETA on when a fix will be implemented. Will update when that happens.

Update April 2014:

Now 6 months in, and I was informed by Client Relations that my node will be split and all I can do is wait. Hopefully this will happen soon as the issue still persists. No ETA on when the work will be completed.

Update April 24, 2014:

Finally, after about 7 months, service seems to be back to normal. As an added benefit, it appears the "Maxx" upgrade is imminent as I now have 16x4 bonding now. I now get speeds slightly higher than what I am subscribed to at about 113 Mbps Down and 6 Mbps Up. Speeds also remain relatively consistent throughout the day.

member for 2.9 years, 547 visits, last login: 3 days ago
updated 96 days ago

Comments:

Review by silverforte See Profile

  • Location: Kannapolis,Cabarrus,NC
  • Cost Contract price not specified.
Good "When it works, it works okay."
Bad "It doesn't work often"
Overall "US will never have functional internet"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

The US has never had decent internet services compared to the rest of the world. Places like Korea or Japan where decent internet is offered at REASONABLE prices, and it actually WORKS. I had to deal with Windstream's bullshit for years. Dozens of phone calls, usually lasting an hour or more at a time, techs with attitudes coming over and telling me there was nothing wrong with the line despite actual proof I had that there was packet loss and dealing with people on this website who refused to believe there was any packet loss in my network despite hours upon hours I spent producing results in the form of smokepings, tracerts, pathpings, screenshots of game latency meters and more. Eventually, they took remote control of a neighbor to fix a problem they had and noticed the packet loss for themselves, then admitted to me that it was an issue and still did not fix it. Now, I switch to Time Warner internet. 12 down, 1 up. Does it work?

No. I can just barely buffer the first 60 seconds of a youtube video and, sometimes, nothing at all. Not even Google. It spikes, it goes out just enough that it seems like I'm getting a trickle of bandwidth but it isn't 100% off. So, I go from this nightmare with Windstream to the same thing with Time Warner. I even bought a router recently so I could better monitor the traffic in the line and put better security on it as I try my best to track the issue down since the fucking companies can't do it. And then what happens? I get told by people on this website that I will be receiving a call from a tech at TW who would relay information about the checks they supposedly did on my line. The guy calls, BARELY speaks English and tells me there is nothing wrong with my line about 15 times as if he was reading a script.

I have proof in front of me from multiple sources that there are nodes on my network that have latency issues and dropped packets repeatedly, not just once or twice. Almost every time I ping a network, packets are dropped. I'm getting NOWHERE with this company! It seems like no matter what you get, in the US, you're going to have problems! The issues are across the board with these ISPs. People who say they don't have problems are just not aware of them. Perhaps they don't know enough about the systems to realize there is an issue, perhaps they don't use the internet hard enough or often enough to really test the system and bring the issues out to the surface, but they are there. This merger just makes this situation worse. This country needs to get its act together! You ISPs can only milk people for so long! When the tides turn, you'll be left high and dry if you don't get in shape!

member for 2.1 years, 223 visits, last login: 41 days ago
lodged 97 days ago

Comments:
silverforte

join:2012-05-26
Kannapolis, NC
Reviews:
·Time Warner Cable

Techs

I forgot to mention that the techs were extraordinarily rude and did not want to rip up the old lines from 5+ years ago and install new ones until we insisted. Then, the line is basically just sticking out of a hole in the wall about 2 ft off the ground, the disc that prevents air from getting through the hole around the wire is falling off and both the boxes outside the house were left wide open.

I was on the microphone over Xbox live with a friend in the same state as me about an hour away who also has TWC. He has packet loss as well. Both of us lost connection to the internet the other day at the same time and it came back. It has been happening repeatedly. It's not just me!
why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
·Verizon Wireless..
·CenturyLink
·AT&T Wireless Br..

Re: Techs

Not all the US has total crap for internet. When I was on Time warner cable I thought that the internet must still be a beta product it was so bad. Century link also was total crap.

Comcast how ever does work and gives speeds at lest some what fitting for 2014. You can read my own reviews if you want.
silverforte

join:2012-05-26
Kannapolis, NC
Reviews:
·Time Warner Cable

Re: Techs

US is 10th in world ranking for internet reliability. Your one experience doesn't change the facts. Every single person I know has terrible internet problems. People I know in different states, people on different coasts. It doesn't matter if 'not all' of the US has bad internet. Enough of it does that it's a problem.
why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
·Verizon Wireless..
·CenturyLink
·AT&T Wireless Br..

Re: Techs

said by silverforte:

US is 10th in world ranking for internet reliability. Your one experience doesn't change the facts. Every single person I know has terrible internet problems. People I know in different states, people on different coasts. It doesn't matter if 'not all' of the US has bad internet. Enough of it does that it's a problem.

I never disagreed that the US has an internet problem. In fact I was trying to agree that the USA needs to get it's crap together.

Time warner cable doesn't care how high your packet loss is they won't fix it and century link well if it works at all then you hit the jack pot. Or if your only getting 1/10 of the upto speed, but hey you can "upgrade" to the next highest tier for $5 less for your "trouble".

Comcast is guilty of overselling there network to the point I only get 1/3 of the upto speed at any given time day or night.

I had a tech from TWC who didn't want to replace the cable out side the home that had split in half.

Trust me when I say I know the US has a real internet issue that needs to be fixed. Most of the US feels like they are still beta testing the internet in 2014 and that is just beyond reason at this point in the modern world.
silverforte

join:2012-05-26
Kannapolis, NC
Reviews:
·Time Warner Cable

Re: Techs

I'm actually barely able to get online at this point. I think the packet loss has subsided but now my modem resets itself randomly about 10 times a day, my phone doesn't work randomly and our TV channels sometimes don't come in or are distorted. A field tech replaced my modem, took the battery out of the new one and left without checking the box across the road. Nothing was fixed.
why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
·Verizon Wireless..
·CenturyLink
·AT&T Wireless Br..

Re: Techs

said by silverforte:

I'm actually barely able to get online at this point. I think the packet loss has subsided but now my modem resets itself randomly about 10 times a day, my phone doesn't work randomly and our TV channels sometimes don't come in or are distorted. A field tech replaced my modem, took the battery out of the new one and left without checking the box across the road. Nothing was fixed.

That sounds likely due to packet loss, good luck getting the time warner cable mob of NC to fix it. I know how much they suck due to living with TWC's crap for over 10 years.

I would get 404 more than %50 of the time even when TWC said "its working fine". Some web pages after trying to stay on to long like google thought I was DOS attacking them and lock me out for a few hours by IP address.

The issue is even worse here in NC than in other places like NYC or LA. They treat towns with no choice like dirt and the techs for the most part simply just do not give a dump. One tech even told me "It's not like you have a choice, be glad you get internet at all".
--
For those who chose there own fears over liberty will only dig them self's deeper into the pit of darkness. For those who chose to blame tools over each other for wrong doing, it will only lead to madness. -Unknown
silverforte

join:2012-05-26
Kannapolis, NC
Reviews:
·Time Warner Cable

Re: Techs

Dead on. NC is a terrible state for internet. I've moved 3 times since I got back in NC in 2008. All three residents, I went between Windstream and timewarner trying to get functional internet. Not one fucking time in my life since 2008 have I been able to accomplish that. The techs never know what to do, they get rude if you present them with a situation that they are not capable of dealing with and nothing ever gets done. Can you imagine how much time and money they could save themselves if they just fixed the issues the first time? If they actually put more effort into checking the lines and diagnosing problems?

Review by Snowy See Profile

  • Location: Kailua,Honolulu,HI
  • Cost Contract price not specified. (month by month)
  • Install: about 10 days
Good "Oceanic Cable Vision is the local provider for TimeWarner, this provides a more local avenue for problem resolution"
Bad "Customer perks are available, but not apparent to most customers"
Overall "Hawaii Telcom has become the new DSL provider in my area & I assume they'll give RR a run for the money."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Clearwire Wireless
There's no question that in The State of Hawaii TWC (Oceanic Cable) is the go to ISP.
Their competitor's best speed is slower than TWC basic.
If you're not fast you're last.

Oceanic (TWC) finally has some competition in the Speed Dept.
hawaiiantel.com is offering:
Fiber 500
High-Speed Internet
Up to 500 Mbps download
Up to 50 Mbps upload
While TWC's fastest plan offers 100 Mbps/5 Mbps
Too bad the now faster speed is offered by hawaiiantel.com which IMO is plagued by incompetent service issues due to the unmotivated, under trained CSR's that don't give a shit about hawaiiantel.com & even less for it's customers.
If you enjoy over billing, extended outages, extremely long telephone hold times, missed service appointments then hawaiintel.com may be a good option to Oceanic.
hawaiiantel.com's 500Mbps/50Mbps is priced @ $345/month with the added value being the McAfee Internet Security Software it comes with

member for 11.3 years, 6379 visits, last login: a few hours ago
updated 100 days ago

Comments:

ranchocal

@verizon.net

I dunno

Looks like Hawaiian Tel is turning their service around while TWC is letting the trainwreck that is Comcast absorb it. I sense a slight bias in this review.

Snowy
Premium
join:2003-04-05
Kailua, HI
kudos:6
Reviews:
·Clearwire Wireless
·Time Warner Cable

Re: I dunno

said by ranchocal :

I sense a slight bias in this review.

I must have understated my total contempt for hawaiiantel.com.
An office move a few years back was planned to most miniscule detail for a seamless transition.
hawaiiantel.com took 2 weeks to move the phone lines which almost bankrupted me.
Considering the wiring was supposed to be completed a week prior to move in, not 2 weeks after the move, I am an acknowledged vocal opponent of hawaiiantel.com.

The CS support is humorous in retrospect.
Me: "You're 3 days late getting my phone service up & running - it's killing me - when will the service get installed?
Them: "You're service was installed last week - it must be the wiring within your office - we are not responsible for them once installed
Me: "That's the problem - no one has been here to install anything
Them: "Our records indicate otherwise..."
2 frigging weeks to convince them that their records were incorrect.