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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3103 reviews (1816 good) (633 bad)
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Review by iansltx See Profile

  • Location: Austin,Travis,TX
  • Cost: $96 per month
  • Install: about 30 days
Good "As-advertised speeds, quick/easy install, reliable"
Bad "Installation/support issues, high price even with owned modem"
Overall "No other good options in this area...yes, this is a good option"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon Online DSL
·Comcast
UPDATE 4-16-14

Over the past few days TWC has been down for a fair amount. Last night, the downtime was measured in hours.

But when the service came back online (around 3am), I got this:

»imgur.com/mIORvx3

Speed tests register about 56.7 Mbps down and 5.6 Mbps up at this point. So no Maxx upgrades just yet, but my area is certainly ready for them (the only reason I don't see more downstream channels is that my modem doesn't support 'em).

UPDATE 8-10-13

Got my latest bill. As expected, I'll be paying around $11 more than before, with the total coming to just shy of $96 per month. Technically the dollars-per-megabit is negligibly higher thanks to the overprovisioning boost a week ago. But the service is still quite expensive, whatever way you slice it. And I've been having disconnection issues due to low SNR over the past few days.

UPDATE 8-6-13

On the 3rd I rebooted my modem to get a 10% speed boost; TWC no longer does PowerBoost but is now overprovisioning the speeds of their tiers at 15/1 and higher. There are times where I don't quite get those speeds, but at other times I'm hitting closer to 55/5.5 than 50/5. Nothing huge, but still nice.

Other than that, no upgrades to the plant that I can see. My modem SNR is actually down a bit from before...only 36-37 dB. My connection is still reliable, but it wouldn't take much to kill this reliability.

I got a letter in the mail today saying that TWC had extended the promo price of my tier...sort of. The amount I pay is going up by $10/mo, but that puts me at $90 (plus taxes and fees, so the upcharge will be more like $10.83) rather than $105. As such, I'll probably stick with my 50/5 tier, as the new promo rate is good until this time next year. Hopefully I'll be on Google Fiber by then, as paying nearly $100 for 50/5 isn't my idea of a fun time.

UPDATE 6-29-13

A month or two ago I ordered an SB6141 and returned the TWC-provided gateway, so now my bill is $85 instead of $89 (soon to be $90, or even more). The company messed up something with provisioning, such that I was offline for an hour and change the day I returned the modem, but they fixed it.

Service is still reasonably reliably and speedy, and TWC isn't complaining about the ~340GB that I've transferred this month (much of it uploads due to reseeding/updating online backups). However during peak hours Twitch.tv and YouTube become an utter buffer-fest at higher bitrates, unless I tunnel to SoftLayer or the like.

I'll probably downgrade to 30/5 as soon as my promo pricing wears off (probably after this coming billing cycle), unless TWC offers to extend the promo pricing. The extra 20 Mbps of download speed is nice, but uploads are where I'm really hurting, and the 50 Mbps plan doesn't offer any benefit to that end...so I wait impatiently for Google Fiber to solve that problem.

UPDATE 11-12-12

According to my latest bill, Austin now has the $3.95 modem rental fee (plus tax), boosting the price I'm paying for 50/5 to $89.32 per month. I'll be ordering a Zoom 5341J modem pretty soon to avoid this rental fee, and I'll come out ahead within 20 months of that purchase (less if TWC hikes modem rental rates again).

According to TWC's meter, I used 172, 202 and 148 GB of data in August, September and October, respectively. So far this month I've used 162 GB due to my backup partial reseed. Those numbers sound accurate, given what I've been doing on my 'net connection, and they don't matter too much anyway since my tier is still uncapped. If you work things out, my cost per gigabyte is between 40 and 50 cents...more than I'd pay on AT&T with one of their 250GB plans, but also more reliable and faster (17x faster on downloads, 7x faster on uploads, accounting for DSL overhead).

UPDATE 11-10-12

Service still appears to be humming along. I'll be reseeding a backup this month but am not worried that TWC will get onto me about that since I don't do heavy downloading/uploading during peak periods (it's either afternoons before everyone gets home or late at night). At any rate, there's no cap.

The only times I get high latency is when I'm pegging the connection in one or both directions. Which is right now, since I'm pulling 6 MB/s on a few parallel downloads. Otherwise, the connection is completely snappy. For example, pings to a California game server are ~59ms and Netflix buffers in a couple seconds and switches to HD after well under a minute (probably the fault of Netflix more than the cable connection that it takes that long).

Again, I'm pretty much a captive audience for TWC...I'm not going to switch to 3M AT&T DSL or throttled, latency-ridden Clear WiMAX (or throttled/capped cellular or satellite service). Grande Communications, which I'd switch to in a heartbeat if they were available, isn't available in this part of town, and the remaining options all cost hundreds of dollars per month (MegaPath EoC or whatever). So TWC it is.

UPDATE 8-17-12

Service appears to be performing as expected. Speeds are in the high forties or low fifties down, 5 Mbps up. I may run Ethernet to make sure I get full speeds...since I'm on a 2.4GHz-only router in an apartment complex, the last few feet may be my weak link.

I checked my bill just now (after signing up for TWC PayXpress and turning off paper billing) and TWC overcharged me by $1.77 on its last credit card payment, leaving me with a $21.77 service credit. The other $20 was applied by TWC's Twitter team as an apology for the installation coordination issues...I'd rather have had no issues with the install than $20, but I'll take it!

As far as what I'm actually paying, it looks like standard Internet service here in Austin is $54.99 per month. Add Another $50 for 50/5, then take away $25 due to the promo I'm on. Modem rental ($2.50), taxes ($3.12) and fees (a regulatory cost recovery charge of 36 cents) bring my total to $85.97 per month for my first twelve months of service.

So if I was in Comcast territory where FiOS was available or nearby, I could get faster service (50/10) for a comparable price (including modem rental, I think)...and I'm paying more for TWC 'net access than AT&T charges for any of their DSL tiers...but for where I am this isn't the worst deal ever.

Speaking of what AT&T charges for their DSL tiers, I could get the highest-end service that's available here for $19.95 per month for twelve months, if I commit to a year contract. But it's 3M down, 768K up at best so that's not happening (and TWC offers its 3M plan for $19.99 per month for the first twleve months with no contract anyway). It's extra annoying that no high speeds are offered here because there's a VRAD ust down the block from the entrance to my apartment complex, along with buried fiber optical cable warnings on the streets nearby. Guess the phone lines in here must be really, really screwy to keep that VRAD from serving me at 18 Mbps over, say, two pairs (so 5000 wire feet).

ORIGINAL REVIEW (8-15-12)

In this particular apartment complex (NW Austin), AT&T provides DSL and TWC provides cable. Unfortunately, AT&T tops out at 3 Mbps at my particular apartment, so for telecommuting, gaming, etc. that wasn't going to work. Since I had 50/15 connectivity from Comcast in Colorado (see my review of them), I decided to go for TWC's 50M tier (5M up). I dont need the extra download speed, but I heard rumblings that TWC will upgrade the tier's upload speeds, something that I'd find quite handy for transferring large files/photos/videos (hence my having 50M service in Colorado).

ORDERING & INSTALLATION

I ordered service in late July, as early as I could for an expected mid-August install (I moved into my new apartment on the 14th, so an install on the 15th was ideal). The 50/5 tier, Internet-only, came to $82.49 per month including modem rental and after a $20 discount (which lasts one year). Installation was either cheap ($50) or free.

I received an e-mail from TWC a day or two later asking me to reschedule my install...I had picked 8/16 (valid on Time Warner Cable's website) but apparently the schedule didn't actually go out that far. I rescheduled for the 13th temporarily; I would call them back to reschedule for after the 14th later.

A week and a half or so prior to my install, I called up TWC again to reschedule. The customer service rep's English could use work, but I gathered that he had rescheduled me for 8/15 at 8am. Perfect! Or not...

On the 13th, while I was still not in my apartment quite yet, I got a couple voicemails from TWC (my phone was off at that point). I found out by a follow-up call to them that the installation reschedule request didn't take, something I hadn't been notified about. On that same call, I rescheduled the install as early as was then possible: 1-3pm on Saturday.

This was far less than ideal, and the scheduling snafu wasn't my fault, so I contacted TWC via Twitter. They put a tech supervisor on the situation and I got a call several hours later letting me know that I'd have an installer by in the 10am window on the 15th, pending availability. I thanked the supervisor and ended the call.

This morning (8/15) I got an e-mail from TWC stating that the insatllation was complete, though no tech had yet showed. Calls to TWC's automated system listed my order as complete (no additional info) as well. A call to a TWC support rep cleared things up: one system still had the 8/13 install date set, and my tech would arrive in the 8a-noon window.

At just before 10am, a TWC tech called me and let me know that he was arriving. The first part of his installation job was outside my apartment. Having finished that, he came inside around 10:25am. By 10:45, he was gone and the Motorola SBG6580 he brought with him was serving up my 50/5 connection. I then logged into the modem (admin/motorola are the default username/password), disabled NAT and turned off wireless connectivity, effectively turning the gateway into a bridged modem without needing to call TWC to get them to make the change. The wireless on the gateway seemed to work fine for the few minutes that I used it, but I trust my Amped Wireless R10000G more (and, while the Motorola was able to just barely provide advertised speeds over wireless, the Amped actually exceeds those speeds).

In short, the install itself was fine (though I tidied up some cables after the tech left). The scheduling for it wasn't a pleasant process, but TWC ended up getting things done when I wanted them to, so I can't fault them too much.

STATS

My 8x4 (DS/US) bonding capable gateway is currently bonding four downstream channels (roughly 42dB SNR and between -1 and -3 dBmV power levels)...and not bonding upstreams. I'm sitting on a 3.2MHz-wide channel that's probably modulating at 16QAM. This makes me concerned about whether I'll be able to get my full 5 Mbps of upload speed at all times, but things seem fine so far.

As I mentioned, speed tests show that I'm getting my full (50 Mbps down, 5 Mbps up) provisioned speed, with no PowerBoost or other shenanigans. I can actually hit above 50 Mbps for download speeds to some servers, though in other cases I'm below 50. It averages out to be a fast connection though, right at what I'm paying for.

Latency and jitter aren't rock-solid like you'd see on a well-groomed FastPath DSL line or FTTH, however both figures are pretty good, with 10ms to TWC Austin core and a few milliseconds of jitter. So VoIP and gaming shouldn't be an issue at all, though TWC routes a lot of their traffic over Cogent, which may not take the most direct route to a given website. Due to backbone-level decisions, I've seen connections that "feel" faster (for example, LTE on my Sprint phone in Fort Worth), however the TWC connection feels faster than my Comcast connection did, and non-Powerboosted speeds should allow me to do better QoS so that I can game and upload photos at the same time

member for 7.4 years, 3229 visits, last login: a few hours ago
updated 106 days ago

Comments:

Angry TWC

@rr.com

TWC SUX

When I first got them, they were $47 a month,(I own my own modem) They increase your bill every couple months, and now its almost $60, all the while the speeds go down. I'm on 10/1mb. When TWC (The WORST Cable) picked up Adephia, when they all went to prison, they plugged Buffalo into the already oversubscribed Rochester-->East system. In evenings, theres no possible gaming its so slow while everyone downloads their Netflix. I nominally average 3-4mb while I pay for 10. Theres no competition in town, Versleazon wont put FIOS in the cities, just the rich suburbs. We're working with the state to sue them for discriminatory practices.

built

@rr.com

New residential

Where can I buy a gutter box for my exterior wall that recieves service and excepts house cabling?

Review by DinnerOut See Profile

  • Location: Columbus,Franklin,OH
  • Cost: $34 per month
  • Install: about 3 days
Good "The price at 34.99 is OK"
Bad "Their customer service is awful"
Overall "I'm scared when and if it tuns into Comcast"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

In a new place, own my own modem. The service has been alright.

Their billing and customer service is awful. Updated an auto pay credit card and they still billed my old card, took an act of Congress to get it refunded, and they refund the wrong card.

I am very close to calling WOW.


member for 13 years, 3673 visits, last login: 106 days ago
updated 106 days ago

Comments:






Review by stopka See Profile

  • Location: Charlotte,Mecklenburg,NC
  • Cost: $45 per month
  • Install: about 2 days
Good "Very pleased with the service."
Bad "Can I get faster speed for the same price ? :)"
Overall "Performed very well and hope to see it maintain as such."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I moved into my apartment about 3 months ago and set up my Time Warner internet service over the phone. They came in about 2 days. I had purchased a cable modem at Best Buy and thus did not have to pay the extra charge to *rent* Time Warner's modem. I only had them install the internet service and the tech did it very well and I have been pleased for 3 months now. I usually run speed tests and am always pleased to see I get constant speeds of what they are advertising to me. No outages as of yet. We are heavy Netflix users on 2 separate televisions so we usually download about 300 GIG a month. (I hope there isn't a monthly cap because they haven't hit me up with one yet..)

member for 5.7 years, 6 visits, last login: 109 days ago
updated 109 days ago

Comments:
ernliz

join:2001-11-25
Albemarle, NC

TWC's service, for now...

Same here in Albemarle.....good, consistent service. But Comcast is on the horizon and perhaps we should worry about their soon-to-be monopoly in this area.

Review by ElJay See Profile

  • Location: Portland,Cumberland,ME
  • Cost: $35 per month
  • Install: about 1 days
Good "Speed is what I ordered"
Bad "Ordering and install took hours on the phone"
Overall "Now that it is going, I hope it just works"
Install Co-ordination:
Connection Reliability:
Value for money:
(ratings match consensus)

I recently moved and sadly Time Warner Cable is the only broadband option in my new location. I am too far away from the central office for any usable DSL and I do not have line of sight to connect to our local WISP.

The sales and ordering process was not good. I called to establish TV and internet service. The previous occupants of the house had recently cancelled service, which left a work order out there that was somehow blocking me in Time Warner's system from signing up for new service. The guy on the phone tried to clear it, but he couldn't do anything until we waited an hour and it filtered out of the system. I called back an hour later, somehow got the same guy again, and we continued where we left off. It still took another forty five minutes on the phone to get to the point of done because of various system difficulties they seemed to be experiencing.

I decided to bring my own modem which I purchased off of their approved modem list, which allows me to avoid their $6/mo modem lease fee. In retaliation for this decision, it took over an hour on the phone with them to activate my modem. I was passed between seven different people. After forty seven minutes on the line, one of them deliberately hung up on me because he supposedly couldn't hear me. Before that I was transferred erroneously to the billing department. One person didn't seem to understand the difference between a modem and a cable box. Across all of these different people, I had to tell each one the phone number on my account and at least four different people the MAC address on the modem. Luckily, for the last guy I was dealing with, I eventually found a slip of paper I received when I got my cable box that had my account number on it. This tidbit of information seemed to be the gateway to getting activated. This last guy still took twenty minutes to get it working, but at least their network actually let me pass data now.

The speed is very solid and matches what I ordered. I just hope that I never have to call them up again.

member for 10.3 years, 1635 visits, last login: 58 days ago
lodged 119 days ago

Comments:
63475675

join:2014-01-06

Fiendishly clever plan to stonewall BYOM provisioning.

It does seem that they were annoyed that you chose to BYOM, and it wouldn't surprise me for one second that TWC makes it difficult to provision your own modem hoping that after a few failed tries you will submit to renting one of their own. Utter bullshite if you ask me, and very deliberate.

I would have called their executive office and told them about your experience, it isn't rocket science to provision a modem.

Review by Pacrat See Profile

  • Location: Cortland,Trumbull,OH
  • Cost: $45 per month
  • Install: about 3 days
Good "Seems to be very reasonable rates for performance realized"
Bad "RR rate tied in with SmartHouse digital cable TV pkg"
Overall "Very pleased with ease of use and pain-free installation! I recommend!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

We've waited for quite some time for RR to be made available and now that it's here, we're very pleased with the performance. Of course, nearly anything would beat the 56K dial up connection we had. I just figured my averages and the Speed Test Tool has revealed what seems to be a pretty consistent Up of 350-370. Downloads seems to vary quite a bit but still average 1682 (counting the day there was a general cable problem in our neighborhood. If I discount the readings on that day, I get an average Download reading of 1912 (1413-2689). Don't know if there is a cap on anything but it seems there might be on the upload side, at least. West Coast speed readings seem to be consistently higher, generally well over 2Mbps. It's still very early in the game.

.Installer took great pains to route the cable in the most inobtrusive manner, and made the modem split before any of the TV feed splits. Don't know if that makes any difference or not. I definitely recommend the service, even without the "all the bells and whistles" TV pkg.

I am using a Toshiba PCX1100U modem (USB), to a Dell Dimension 8100 (1.3Gb, P-4). I have heard that the USB slows things down, but I sure haven't seen it. I wasn't quoted a specific speed, but was promised performance at least 10X over my modem, and I'm certainly getting that. I did apply some "tweaks" and noticed something 200-400kbps improvement in the download. Kept tweaking 'til the program said to leave it alone! No problems yet, but I'll keep everyone posted!

Special intro rate for 1st 3 mos. (SmartHouse Pkg = $89.99) Forgot to mention before that because RR was just now made available... install was FREE!

Struck by my 1st outage!!!! EGAD!!! Thought I was suffering from withdrawal. RR Techie showed up right when they said he would and within 15mins I was up and running again... as good as ever! Only rap was that it took 24 hrs to get someone here. Tested the signal and went to the splitter to reverse the TV and Modem taps. He said something about one tap being 1db down while the other was 9db down. So he reversed the taps so that the modem would have the least signal drop out of the splitter. Seemed pretty knowledgeable and he gave me some other(local) test sites to check speeds. Could only test downloads but could break it up into text, graphics and multimedia. Three different tests! I told him about DSLReports and he wrote it down in his "little black book" for future reference. Overall... I'm still sold on NEO.RR and sure would try to talk anyone else around here into spending the few bucks extra to get it. Now if I could only talk my wife into bagging AOL....!!!!!!!!!!!

2nd Outage!!!!! All of our utilities are underground. That said, we've experienced our 2nd outage... my wife cut our cable while she was edging her flower bed. They don't put it very deep (the cable lies just under the sod layer) and when my wife was edging the flower bed around the side of the house, near the cable junction box, she very neatly cut the cable in two with her shovel. I sure can't blame the outage on TWC, but in the spirit of truth and complete reporting, I offer it for your amusement. TWC is coming next week to replace the whole line... operating with a temporary splice job 'til then.

3rd outage! This one definitely wasn't the fault of RR or TWC. Seems they're(city employees) digging up the existing curbing in our neighborhood in preparation for casting new curbing and repaving the streets. About 2:10pm. today, 7/11/01, everything went out... no TV no RR, no nuthin'! I called service and they said they'd send someone out to check on the situation ASAP. In the meantime, I had to leave the house for awhile and I took an alternate path leaving the house. This took me over one block and lo and behold... there was our cable trunk line sticking out of the ground about 5 feet. Or, rather, one end of the line was sticking out... the other end was still buried in the ditch. Our city employees had hooked the cable line with the back-hoe and completely severed it. I called TWC-RR back again and told them that I thought I'd found their problem, and it was going to take more than just one "techie" to fix it. I gave them the exact location of the break and they were very appreciative. At approximately 6:00pm my service(TV and RR) had been restored. And get this... the repairman stopped at the house to thank me and checked to make sure my service was up and running again, before he left the job.

So, in the past 3 mos. I've had 3 outages... only one of which could I blame on TWC-RR. I'm still happy with the service and the performance I'm getting.

[Update 1-26-03]

Still sailing along quite smoothly... construction has ceased, at least temporarily, and the lines have remained intact. One minor glitch that I should mention, though. Every week there seems to be a mandatory "test" of the emergency "broadcast" system for about 15 seconds or so... designed for the cable network. I have noticed and reported that during the "test" RoadRunner has a tendency to hang for those few seconds. When I called to report it, I was told they are aware of it and are trying to correct the situation. It seems that the test signal occupies all the available broadcast bandwidth and it's spilling over onto the bandwidth used for RoadRunner. It's really no big deal... lasts for only a few seconds, but it is noticeable when the cable status light on the modem starts blinking.

[Update 12-5-03]

Overall performance is still great... and per their ads, download speeds have increased.. but certainly not 50%. The only gripe I have is that they seems to be having some intermittent problems with their e-mail server. it seems to crap out every few weeks for several hours. Supposedly for "scheduled maintenance"...

[Update 3-13-05]

About two weeks ago, my connection speeds dropped off the table... right into the dumper. And then I lost all ability to connect to any site on the web, including RoadRunner's home page. Made a call to customer service on a Tuesday afternoon and got a service call appointment on Thurday at noon. It was a long two days! Techie showed up right on time, power-cycled the Toshiba PCX1100U modem and determined it was DOA. Went out to the truck, brought in a brand spanking new Motorola SURFboard (SB5100), and hooked it up via the NIC and all was well. I mean really well as it immediately improved my connection speeds from less than 2000/330 to 4754/375. I'm happy... The only gripe I had was that it took two days to get it fixed. But I guess I can live with that, considering it's only about the second time in better than 4 years that I've been unable to connect and it was their fault. The other couple of times it was construction crews digging up the cables all over the neighborhood.

[Update:4-6-05]

Experienced about a 3-hour system shutdown this moring. At first I thought it was just me, but a call to TWC confirmed that they were having a system problem(area-wide) and that it shold be up and running soon. Well, obviously it's been fixed or I wouldn't be here now. Not a huge problem, but it''s a little disconcerting to not be able to get online immediately. Still, overall, I think it's a good buy.

[Update:10-18-05]

Experienced a few very minor outages, but they were enough to convince me not to add their internet phone service. The whole area was out (both cable tv and broadband) on two seperate occasions, but each lasted less than an hour. I still think, even with the minor inconveniences that it's still the best available in this area. I can see how people get so upset when their service hiccups, though. We've become so accustomed to instant access that when it doesn't happen we go directly into "withdrawal".

[9-24-07]Added VoIP phone service a couple of months ago. Install went pretty-much without a hitch and TWC has made available Caller ID on the tv screen. So now we have the whole bundle...tv, high-speed internet & phone. I was reluctant to put all my eggs in one basket, for a variety of reasons, but everything has been working very well and we've got no complaints. Well, none except I'd consider that the package is a little on the pricey side. But it's still cheaper than than what we had before... unlimited long distance with our telco, with all the calling features we never used, plus Road Runner, plus way too many premium channels available on the tv. But Momma's happy... and you all know the story... when Momma's not happy, no one is happy. And Momma can talk to her heart's content to the relates across the country, so she's very happy. No significant outages, although it has "hic-cupped" a couple of times for just a few seconds. Overall, we're pretty happy with the whole setup. But I'm sure there are cheaper ways to go about it available somewhere. This may not be eveyone's "cup of tea", but it's working for us.

[04-24-08] Have noticed marked increase in my download and upload speeds over a year ago. Some general improvements must have been made. No significant problems... just a couple of minor hiccups due to power outages on their end due to severe weather. I'm still very-well pleased with the service we've been experiencing. As far as saying much more, I guess no news is good news!

[10-3-08] System has been rock solid for months. Awaken the computer and the net is right there. Downloads are very acceptable. Don't upload that much so it's pretty adequate for my needs. Besides... my wife is happy, so I must be happy, too!



[11-18-10] I don't monitor my speeds regularly, but it seems that in the last several months, my connections have been noticeably quicker. I'm of the opinion that if it ain't broke, don't fix it, and so far, it's worked quite flawlessly. There haven't been any appreciable outages, so I cannot complain about that. My wife loves it. She's big into Facebook games and has no patience, waiting for screens to load. She has no idea what "Please Wait" means. I'm still very satisfied with the connection, although our "bundle" price seems to be creeping upward pretty regularly. But then, so is the price of gasoline, milk, bread, and electricity.

[May 16, 2011] Now into the third day of sporadic outages of Road Runner net service and VoIP phone service. Two calls to Time-Warner have not resulted in any improvement in continuity of service. Outages seem to be random in duration and frequency. Sometimes, everything is fine... other times completely FUBAR-ed. Problem is evidently a system, or at least area-wide, as neighbors are experiencing the same symptoms. As much as I am annoyed by T-W's response, I have to admit this is the first time in years there has been a problem that lasted more than an hour or two. Am going to contact them again and request a billing adjustment for prolonged lack of service. We'll see what happens

[4-2-14] It works! Don't have to wait for pages to load. It's there when I need it. Not much else to say. We've had it for years and it's done nothing but get better. How fast is it? I don't know. It's certainly fast enough for our needs/wants. We've had a couple of small "glitches" over the past couple of years, but mostly they seem to occur in the "wee" hours of the morning so, for the most part, they've not affected my normal use of my connection. I probably wouldn't have noticed them at all if it weren't for occasional insomnia on my part. I don't test unless there's an apparent problem... and there hasn't been much of anything of that nature, with the exception of the aforementioned cases. And those may be due to normal system maintenance work being done during "off" hours. Is it perfect... no, but what is? For those who expect 100% performance all the time, it may be frustrating, but for my use, I'm totally satisfied with what I'm getting. The only dissatisfaction I can state is with the construction crews who, for whatever reason, tear the cables out of the ground from time to time. I do not attribute those types of outages to TWC. Just careless backhoe operators.

member for 13.3 years, 7076 visits, last login: a few hours ago
updated 120 days ago

Comments:

Review by aguypd See Profile

  • Location: Silver Springs,Wyoming,NY
  • Cost: $102 per month
  • Install: about 4 days
Good "Usually good bandwidth"
Bad "TV channels will jitter at times, because of the compressed bandwidth"
Overall "Good deal for the price, when you get their package deal"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Frontier Communi..

(update 2014-2) After our fourth DVR stopped working in two years, we decided to just drop the cable TV and digital phone and keep only the Internet. We upgraded the Internet from Standard to Ultimate, so we will see how that does. It will be a price increase to $102, but with dropping the TV and phone, it will be a savings of about $50. Even with purchase of Netflix, we are still saving over $40. The few shows that we used to watch on TV, we can still watch online.

(update 2013-12) Looking over our cable bill from Time Warner Cable, I was struck by the extra charges.
We have their DVR service, so that we can record shows and watch them later. It is really nice for fast forwarding over all the commercials. We can watch an hour worth of news in just under 40 minutes.
The bill has the DVR service at $12.95, but there is another $8.49 for equipment charges for 1 DVR converter and 1 remote.
That's a total of $21.44 for having a DVR. Time Warner Cable will "nickel & dime" you to death.
We called Time Warner Cable and talked to one guy about "lowering our bill" and the guy instead tried offer us a deal that would "save money on our bill."
We declined and then called back and talked to a different representative, when told that we were looking at getting rid of the TV, possibly the phone, too, and just keeping the Internet, she offered us a better deal for one year. We will save $5.

(update 2013-06)Now, Time Warner has raised fees by creating new charges, such as a modem rental fee or you can buy your own. We bought our own, but since then, we have been struggling to get the former bandwidth of 15,000/1,000, we are usually getting about 5,000/300.

(update 2012-11)We have the three-in-one service and now we are going to be charged a modem rental fee. If we want to purchase one off of their approved list, we then have to put in a splitter to hook up our own and continue to use Time Warner's for the digital phone.
This doesn't make a lot of sense to me, so we will probably just get rid of the digital phone, when we purchase our own modem.

(update 2012-01)Our Internet has been rock solid. We have been very happy with our service.

(update 2010-09)Our Internet service has been rock solid, except for one weekend, but they credited out account for the time it was down.

The bandwidth with Powerboost is consistenly around 17-19 Mbs and after Powerboost ends, it stays pretty consistent around 9 Mbs.
The latency is pretty consistent to NYC, at about 30 ms.

(update)Road Runner has just upgraded our upload to 1 Mbs and is pretty consistent at around .97 Mbs. It is a nice feature and we will see how the price of Road Runner does with their new rates coming out next month.

(update)After continuously comparing the bandwidth between my mom's dsl with Frontier and our Road Runner, Road Runner had consistently had three times the bandwidth and less than half of the latency.

(update)Even with the Powerboost added, you can compare large files, that overcome the first 10 MB Powerboost and show you your true bandwidth usually by using a java based bandwidth test.
Seeing the true bandwidth after Powerboost, it is still 3 times faster than Frontiernet.

(update)Time Warner has put their tiers and caps on the back burner, until they "educate the consumer." They have added some tier and cap terminology to their TOS, so it might not be too much longer before they decide to initiate it onto their plans.

(update)Time Warner announced that they are going to be starting caps and charging by a tiered program with overages at $1/GB. If they do start that, then the cable TV will be getting scaled back. If it still too expensive, then we might end up going back to FrontierNet, since they have said they decided to NOT start caps and a tiered program.

(update)Switched back after trying FrontierNet. The technician came out and installed the modem in just a few minutes and we were up.

The bandwidth is three times what we were getting with FrontierNet. It was a mistake to switch over to FrontierNet in the first place. Especially, now that they are talking about adding caps and tiered service plans.

However, when we had called to have Road Runner installed, again, we were NOT given the option for a self-install kit. In our next bill, they attempted to charge us for the install, in which we complained. They removed the charge.

(update)FrontierNet offered us a deal where the first year was free, plus a modem charge and then the second year was $30 plus modem fee, so we switched from Road Runner to FrontierNet.

Mailed us a self-install kit

Switched to Frontier, when they offered us a deal of the first year free and the second year at $30/month.

However, Road Runner is almost three times the bandwidth, so based on bandwidth to price, Road Runner was the better deal. Will probably be coming back to Road Runner, soon.


member for 6.2 years, 2417 visits, last login: a few hours ago
updated 124 days ago

Comments:

Review by tcarcur See Profile

  • Location: San Antonio,Bexar,TX
  • Cost: $69 per month
  • Install: about 2 days
Good "More Mbps per Dollar than U-Verse (in my zip code)"
Bad "Rates are not permanent. Need to call every 9-12 months to renegotiate."
Overall "The "better" ISP in my zip code. Not 100% good, but not terrible."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I picked up the modem from a TWC store, after 7 months I purchased my own online.

Had an outage that lasted 4 days because they "forgot" to enable the "port" at my apartment after their maintenance. Phone support was clueless as to what the issue was. Had to wait 4 days to have a service tech come over, and fix the problem without even getting out of his truck (he called in to enable the port). The tech was cool and explained to me what the issue was and what to tell the phone guys if it happens again.

Speed test on 3/23/14 at 12:51 central. Have Extreme 50 internet. Speed fluctuates between 30 - 55mbps throughout the day. No TV or Phone service. Own modem SB6141.

No news is good news. Haven't had to talk to them or anything in a long time. I do occasionally get phone calls from them trying to get me sign up for Cable TV or phone service.

member for 182 days, 119 visits, last login: a few hours ago
updated 130 days ago

Comments:

Review by sitallik See Profile

  • Location: Lancaster,Los Angeles,CA
  • Cost: $30 per month
  • Install: about 20 days
Good "Support Personal that comes out to the house"
Bad "Support Personal on Chat or phone"
Overall "I wish I could get another service!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am attempting to connect to a website that allows me to open an account for a new game that is scheduled to come out on 04/04/14 (it's Elder Scrolls Online) - I had a beta invite for the game and therefor am trying since a few months already to resolve this problem.

The website works, friends who live in different states and who don't have TimeWarner had no problems accessing the site. I also can access the site in a limited way if I use a proxy server.

I am sure that the problems are not caused by my set up (I did a lot of troubleshooting regarding that).

When calling TimeWarner I'm treated with disrespect (one Rep told me to 'click the Internet button', another one told me that the ticket was forwarded to the 'engineers' who would fix the issue and when I called 3 or 4 days later I was told that the rep had closed the ticket after we were done talking).

I think that TimeWarner restricts access to the website especially since Elder Scrolls Customer Service reps are telling me that other customers with TimeWarner also can not access the site.

I don't understand why they do that. There's nothing illegal or questionable about the site. I don't understand why they don't allow users to get to it. I also can not understand the terrible way the customer service is reacting to my inquiries.

I'm very disappointed with TimeWarner and have launched in the meantime a complaint with the Public Utility Commission, hoping that they are willing and able to do something about the situation.

member for 132 days, 0 visits, last login: 132 days ago
updated 132 days ago

Comments:
why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
·Verizon Wireless..
·CenturyLink
·AT&T Wireless Br..

Is it just this one web site or are other web pages like this as well

If other web pages do/act like this as well it's likely packet loss, if not maybe they just don't like the web site. In both cases, well good luck getting them to care.

I think your rating is to forgiving to this ISP, but that's likely because I have gone though true CS BS. Both chat and phone support is just, well useless.

The only thing that is worse is DSL. That's when the CS reps pull out the F and S words out about how much they don't care your internet has been down for weeks and that you don't want to pay for non working service.

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

What website exactly?

I'm not having any problems accessing Elder Scrolls Online on my TWC connection.
»elderscrollsonline.com/en/
»account.elderscrollsonline.com
»www.elderscrollsonline.com/en/beta

Is it some other site? Can you post a tracert to it?

What kind of modem do you have? Some modems with built-in routers have been known to have problematic security settings which cause access issues or packetloss. The Moto SBG6580 for example, when it has the firewall or other packet processing options turned on.
--
I'll make it work.... hand me that BFR.

Anon6656

@rr.com

Re: What website exactly?

I am having the exact same issue with this, been trying for the last couple weeks. I am in LA using TWC.

aiden

@rr.com

Re: What website exactly?

said by Anon6656 :

I am having the exact same issue with this, been trying for the last couple weeks. I am in LA using TWC.

There is no solution yet, I've tried changing DSN servers, and it still bounces me back to the signup page. I called zenimax and they created an account for me over the phone, but there is not telling if, when the game launches, that it will connect using TWC in Socal

Review by Anonymous_ See Profile

  • Location: Littlerock,Los Angeles,CA
  • Cost Contract price not specified. (24 month contract)
  • Install: about 2 days
Good " They suck you in with good service"
Bad "then it turns into crap"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

They suck you in with good service,then it turns into crap.
30/5

outages happen at lest every other week for 8-12 hours

wished Verizon offered FIOS here.....

Attachments:
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member for 10.1 years, 4921 visits, last login: a few hours ago
updated 132 days ago

Comments:

Maybe...

If you have 2.4 gHz phones and 2.4 gHz wireless that could be your problem. Try moving the phones away from the router and see if the problem iproves at all.
Razoul

join:2012-10-09
Crestline, CA
Reviews:
·Charter

As far

As I know, Littlerock has no new houses. Maybe the wiring inside your house is causing the issues? Or the line from the pole? Don't be quick to blame the ISP, the issue may just as likely be something on your end of the line, Time Warner has a done a really good job in fixing their cable issues in So Cal and I would not be surprised if it was an inside wiring issue or something on your end.

Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·Time Warner Cable

Re: As far

It's obviously not the modem since the issue is at the 3rd hop.

"72.129.26.177" jumps from 300 to 400ms at night upto 1,000 ms "jitter" to the east coast.

seems to be happening in the day time now as well.
C:\Users\******>tracert dslreports.com
 
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
 
  1     9 ms    11 ms    15 ms  cpe-75-83-224-XXX.socal.res.rr.com [75.83.224.XXX]
  2     8 ms    10 ms    11 ms  cpe-24-24-194-157.socal.rr.com [24.24.194.157]
  3   111 ms   102 ms   103 ms  tge8-1.pldlcabl-cer02.socal.rr.com [72.129.26.177]
  4   127 ms   126 ms   118 ms  72.129.26.174
  5    85 ms    84 ms    83 ms  agg24.tustca1-cr01.socal.rr.com [72.129.25.2]
  6    90 ms    91 ms    93 ms  107.14.19.30
  7    92 ms   107 ms    97 ms  ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
  8    77 ms    66 ms    69 ms  xe-8-2-0.edge1.LosAngeles6.Level3.net [4.26.0.13
]
  9    65 ms    77 ms    75 ms  vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
 10    61 ms     *       88 ms  ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.3
7]
 11   167 ms   151 ms   153 ms  4.69.132.82
 12   166 ms   171 ms   165 ms  ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
 13   181 ms   189 ms   177 ms  ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
 14   184 ms   185 ms   188 ms  ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
 15   206 ms   166 ms   161 ms  ae-21-52.car1.Newark1.Level3.net [4.69.156.37]
 16   158 ms   147 ms   142 ms  NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
 17   222 ms   216 ms   218 ms  0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
 18   235 ms   235 ms   232 ms  0.e1-1.tbr2.oct.nac.net [209.123.10.21]
 19     *        *        *     Request timed out.
 20   154 ms   153 ms   149 ms  www.dslreports.com [209.123.109.175]
 
Trace complete.
 

--
Well, does your car at least turn into something else? Sometimes I turn it into a trashcan. Hmm...
Razoul

join:2012-10-09
Crestline, CA
Reviews:
·Charter

Re: As far

Hit up the TWC direct forum and let them know. Node could be overloaded then.

I do see a marked ping increase on Level3's network too however (4.69.132.82) of almost 100ms. Shitty routing could be possible. Try letting the lease expire and see if you pull an IP from a different range.

Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
said by Anonymous_:

It's obviously not the modem since the issue is at the 3rd hop.

"72.129.26.177" jumps from 300 to 400ms at night upto 1,000 ms "jitter" to the east coast.

seems to be happening in the day time now as well.

C:\Users\******>tracert dslreports.com
 
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
 
  1     9 ms    11 ms    15 ms  cpe-75-83-224-XXX.socal.res.rr.com [75.83.224.XXX]
  2     8 ms    10 ms    11 ms  cpe-24-24-194-157.socal.rr.com [24.24.194.157]
  3   111 ms   102 ms   103 ms  tge8-1.pldlcabl-cer02.socal.rr.com [72.129.26.177]
  4   127 ms   126 ms   118 ms  72.129.26.174
  5    85 ms    84 ms    83 ms  agg24.tustca1-cr01.socal.rr.com [72.129.25.2]
  6    90 ms    91 ms    93 ms  107.14.19.30
  7    92 ms   107 ms    97 ms  ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
  8    77 ms    66 ms    69 ms  xe-8-2-0.edge1.LosAngeles6.Level3.net [4.26.0.13
]
  9    65 ms    77 ms    75 ms  vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
 10    61 ms     *       88 ms  ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.3
7]
 11   167 ms   151 ms   153 ms  4.69.132.82
 12   166 ms   171 ms   165 ms  ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
 13   181 ms   189 ms   177 ms  ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
 14   184 ms   185 ms   188 ms  ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
 15   206 ms   166 ms   161 ms  ae-21-52.car1.Newark1.Level3.net [4.69.156.37]
 16   158 ms   147 ms   142 ms  NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
 17   222 ms   216 ms   218 ms  0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
 18   235 ms   235 ms   232 ms  0.e1-1.tbr2.oct.nac.net [209.123.10.21]
 19     *        *        *     Request timed out.
 20   154 ms   153 ms   149 ms  www.dslreports.com [209.123.109.175]
 
Trace complete.
 

Your pings seem fine on TWC's end. Don't let a few high pings earlier in the route fool you. Many routers deprioritize pings and trace routes to focus on their main job(routing) and to help protect against DDoS attacks via ICMP. Your ping looks good on the first Level3 routers, which is out of TWC's network. That being said, your ping to dslr is kinda crappy. Seeing the averages and ignoring the spikes(you can't have 60ms pings to level3 without TWC forwarding the packets to them that quickly), level3 seems to be your issue. There have been many complaints on this forum about them. Unfortunately, yours and TWC's hands are likely tied behind your backs. Sorry to say...

--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.






Review by djm61 See Profile

  • Location: Simi Valley,Ventura,CA
  • Cost: $65 per month (month by month)
Good "Went with the 50/5 and was immediately upgraded to 100/5"
Bad "Tech support marginal, customer service less than marginal"
Overall "Fastest available HSI in Simi Valley, few outages, overall good connection"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had TW since they took over the Adelphia franchise here. (and Adelphia before that). I have always had the top tier of what they offer. I switched to Earthlink Cable, delivered by TW, to get a price break a year ago. I just switched back to take advantage of the Docsis 3 speeds. I bought an SB 6121 modem to use with Docsis 3 as I have always had my own modem even with Adelphia. The 6121 was nothing but trouble and I returned it for the SB 6141. The 6121 provisioned at 50mbps and when I hooked up the 6141 it provisioned at 100 and has been rock solid. 8 downstream channels and surfing the good life with TW.

member for 13.1 years, 5807 visits, last login: a few hours ago
updated 137 days ago

Comments: