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Review by gia 
UPDATED: 69 days ago
member for 1.8 years, 32 visits, last login: a few hours ago
 Mcallen,Hidalgo,TX
 $187 per month (36 month contract)
 about 10 days
 "Fast, reliable and stable"
 "So far none"
 "The best deal in town, updated technology."
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One day our AT&T adsl modem died for the second time this year and we had to call our IT guy for help. When he arrived I asked some question and fortunately I mentioned the price we were paying for 4 AT&T business phone lines, elite internet + international long distance calls. Our total monthly bill is/was around $700 a month!
Our IT guy recommend us to talk to TimeWarner and get an estimate on the services that we currently have so I gave TWCBC a call and to my surprise I got an estimate of $187 a month for 4 business lines and 10/1 internet. I asked the salesman what was the catch and he said there was no catch so the next day I placed the order.
The order confirmation arrived in the form of a 5 page digitally signed pdf document our IT guy filled out the form and sent it back. The work order included phone numbers port. 8 days later our IT guy called me and informed me that the installation was scheduled for wednesday (10 days from placing the order)
The installation day came and it took around two hours. When the TWCBC technician left we had 4 new phone lines and 10/1 internet. Our IT guy spent the next two days cleaning up decades of AT&T's neglect on the internal wiring, probably 2 thirds of the internal wiring was removed. The inside of the access cabinet looked like a rat's nest.
I ran a speed test and got a solid 10240Kbps down and 967Kbps up.
The funny thing is that AT&T called and offer us a discount of about $400 but it was too late in the process. I asked the AT&T representative why they didn't call me before and she said that this promotion was recently introduced in September 2009, what a bunch of *%^$.
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 Review by BryanOnRR
UPDATED: 71 days ago
member for 2.4 years, 488 visits, last login: 3 days ago
Brandon,Hillsborough,FL
$35 per month
about 4 days
"Exactly as described"
"none"
"Excellent for the price"
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Beats fios on price and quality.
Just switched from fios back to rr
fios to many issues, lowsy customer service and crazy billing practices, and not fast for that high price, slow browsing.
stick with RoadRunner!
$35.95 per month for 6 months of 7mb Roadrunner, then it will go back to normal price of just $49 which is still great.
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 Review by CatLover53
UPDATED: 74 days ago
member for 6.5 years, 323 visits, last login: 2 days ago
Reynoldsburg,Franklin,OH
$30 per month
about 5 days
"Speeds are consistently slower than advertised by Insight Cable."
"Phone service is not dependable."
"Am keeping phone service just because of unlimited long distance for flat fee."
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I removed my previous review of Time Warner in Columbus, Ohio since I've lived in Reynoldsburg an East side suburb for 2 years now. The review of Time Warner was no longer pertinent to my current situation. The review below is of Insight Communications and their offerings and service.
Insight/Roadrunner – Reynoldsburg
In August, 2008 I moved from my house in Merion Village, Columbus 43207 to Century City which is a large apartment complex in Reynoldsburg, Ohio 43068. The only cable ISP available in Century City apartment complex is Insight Communications or Dish Network satellite. Insight offers the same 3 services that Time Warner offers which are cable, TV and telephone. Insight uses Roadrunner carrier lines leased from Time Warner and the speeds both down and up are much slower than the advertised 7G down and 512K up.
Insight offers or sells their services at the apartment complex through one of their outside Sales Reps. The sales rep wasn't very responsive to my phone calls so I had to call him multiple times to get the service set up. I've had constant problems with their cable TV phone services. Their tech support reps via phone seem to be very uneducated about the technologies they're supposed to be supporting, can't troubleshoot on their own, they read everything from script, and their English is so bad that they're hard to understand.
I spent 2 hours on the phone with the web page tech support and still don't have my 8 page web site available for viewing.
Followup comments:  wcnghj
join:2008-05-01 | Promo The pricing change was because your promo price ended. Call and threaten to cancel if they don't give you the promo pricing back. | |
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CatLover53
Premium
join:2003-05-18
Reynoldsburg, OH
 ·RoadRunner Cable
| Sorry for delayed response Hey folks I apologize for taking YEARS to reply to your responses to my review of Time Warner's RoadRunner. I created that review during my first week of membership and the only thing I can say is that I was a newbie with no idea of the intricacies of BBR/DSL Reports. There's alot to learn when first joining this site and it doesn't all just jump into the head if you know what I mean.
First to W8ASA since he replied first I had DSL once when it first came out and compared to the speed of broadband cable it's at a snails pace. I could never be happy with that slow of speed. Yes I know that DSL speed is a function of distance from the CO since I was one of the SBC Project Managers who was responsible for installing some of the first commercial DSL lines then later residential. Afterwards I went on to helping install the big router/switch in the sky at the Chicago Ameritch/SBC/AT&T internet access point that's owned by the phone company. So I'm reasonably familiar with DSL or at least I was familiar with the technology as it was in 2001 which is when I was layed off. I understand that the technology has changed in leaps and bounds since then.
Currently I give private software lessons to users in their homes on their own computers. Many studies have been done that come to the conclusion that people learn best on their own machines in a familiar environment and at a 2 hour time limit. After 2 hours the mind starts to wander to what the wife and kids are doing, what's for dinner, do I need to pick up the dry cleaning on my way home, what's the condition of the lawn, does it need mowed when I get home before it rains, the list goes on ad infinitum.
I might not be totally up to date on what the industry is doing right now, especially considering the problems I have with Insight Communications which is the only cable company that serves Century City Apartments on Brice Rd. at Livingston Ave. in Reynoldsburg, along with Dish Network those are the only 2 options we have for Cable TV, Internet and VOIP Phone service. If you check our my Insight Communications review that I recently edited in my profile you'll read what my opinion on Insight Communications is. I've had problems with all 3 of their services since I moved into this apartment complex in July, 2008 and have a nice notebook log of all of the phone calls I've made on a almost daily basis to get them to help me.
Which leads me into the comment posted by wcnghj about the promotional price change ending. I was promised special pricing for a year but only got it for approximately 4-6 months.
Then twice this week I spent several hours per call on the phone to their web site support people trying to get my 8 page site previously on Time Warner Roadrunner moved over to 1 of 2 Insight Servers, and it's still not up or rather I should say that the public still can't see it and neither can I. The "off shore" support Rep. named Ray spoke such bad english that I could barely understand him and after asking him where he was located and being told their web site support was located "off shore", not in another country as I mentioned several of those but he kept saying no we're "off shore" so I assume they're on an oil rig out in the Pacific, Atlantic or Gulf somewhere.
Neither Ray nor his supervisor even knew what an FTP program was to upload my files. After the first call lasting 2 hours on Monday 9/14/09 I gave up for that night and didn't call back until last night. Last night a guy named Louis gave me the same answers though he did know what an FTP program was, but told me it would take him Supervisor 1-2 hours to get my 8 page site moved over and that the name of the site which is ohiomike would have a "squiggly little line in front of it in the URL". I can only assume he meant a Tilde though he didn't know the word. Again after several hours I gave up though he was able to get me the settings for CUTE FTP LE which is a free FTP program so that it appeared I was uploading my files but again they aren't visible.
If there was another cable choice in the Century City Apartment Complex even a company like WOW I'd switch. I'm staying with Insight though because I don't have any experience with satellite and Insight Communications does offer the phone with unlimited local and long distance service for a flat fee of $25.00 plus $2.50 for my unlisted number. That's a pretty good price since I do alot of long distance family and friend calling.
OK this is long enough, I hope that I've answered both posts to your satisfaction.
Sincerely, Mike now Cat Lover53 instead of Dragon Flyer
--
***=^..^=*** Our animal buddy's give us love & attention, they deserve to receive it back from us in addition to protection especially from abuse! ***=^..^=*** | |
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 Review by dellsweig
UPDATED: 75 days ago
member for 5.9 years, 2738 visits, last login: a few hours ago
Campbell Hall,Orange,NY
$79 per month
"High Performance, Great local support"
"price"
"Highly recomend"
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I live in a very rural area of southern NY state (Hudson Valley). 20 years ago we did not have cable - we releyed on Satellite dish for TV. We had telephone service via Frontier. Long before DSL, I had a fractional T1 to the house - very expensive for poor service. Later I used ISDN and finally DSL. I never had reliable internet.
About 8 years ago, TW/RR became available, I believe we were lucky to get 1Mbps at the time.
Over the years, the service and speeds have continually improved - to the point where my Turbo Tier gives me consistent 30Mbps/1Mbps service. The service has been rock solid - very few issues. On the few occasions where there has been issues it was not simple - a bad piece of hardware out on the street. TW technicians worked with me to isolate and repair the issues quickly.
I have a Morotola SB Cable modem - still DOCSIS 2 and have multiple networks behind my router. I also have 2 Vonage adapters which share this connection.
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 Review by samkaye
Posted: 75 days ago
member for 8.6 years, 3901 visits, last login: 2 days ago
Beverly Hills,Citrus,FL
$45 per month
about 1 days
"Speeds 7000/500 steady"
"Lag at prime hours"
"No other choice here"
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Get to use Newshosting, although only 4 connections and limited to 500 mb.
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 Review by woogie
UPDATED: 78 days ago
member for 8 years, 4761 visits, last login: 1 days ago
Barryville,Sullivan,NY
$45 per month
about 5 days
"So far they have been increasing the speed and not the price"
"None that I can see so far."
"Happier then a pig in mud with Road Runner"
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09-18-09
Leave me alone. I don't have HVC.RR anymore. I have comcast now. Someone help me please!!!! This system is driving me nuts.
(I did like RR though while I had it.)
Bye bye for now - see you in six months.  )
**********************************************************************************
Ordered 2000/384 and that is basically what I am getting for $45.00 a month. Called the company and with in 2 days they were here to install and about another 3 days to work out the bugs. Had DSL ($39.99) and their service was the worse. Unreliable and speeds no where near what they said i should have.
All I can say is "BEEP BEEP" 
*UPDATE* Still love it.
Now stop bugging me to update already 
*Updated again, so pleeeeeeeeeeeeeeeeease stop asking me to update my update .
Ok ok ok, I've updated the update for the first update. Happy Now? 
5-7-06 As requested, I've updated my ISP. The only thing that has changed is that wafen is getting a faster speed then me and keeps taunting me about it. I am still very happy with RR.
Here it is a year later (05-2007) and I'm still please with Road Runner. I'm getting faster speed too. I have been getting a DL over 6750+ MB and over 400 MB for UL. I am still paying the same price from when I first got RR.
(December 1, 2007) You guys don't give up do yous. Keep pestering me to give a review, well here it is. Happy? Now I can have 6 months of peace and quiet. :-Þ~~~~~~
OH MY, Here is it June 2008 and once again I have been harassed into updating my review. I might as well get it over with so that you guys with your box of tissues will leave me a long. My review is DDSS or in this case DDSR(review). Now go grab a tissue, retreat back to your little corner of BBR and leave me alone.
January 10, 2009. Here you are again bugging me to update my review and what do you do? Send me the same notification that i received 6 months ago. I thought I was special and received a one of a kind letter from the offices of DSLReports.com. But there it was again..." We all gathered around the printer as it clicked out those fateful words "Ordered 2000/384 and that is basically ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears." Oh the heartache, oh the pain...(sniff sniff). I guess all that is left is for me to leave my review. Just read above and you have my review. --- Oh yeah - you can at least use a spell checker. We wouldn't want to show the vistors your typos do ya )
.
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 Review by Lowtarget
UPDATED: 78 days ago
member for 5.9 years, 1539 visits, last login: 1 days ago
Alger,Hardin,OH
$44 per month
about 1 days
"Next day Install..."
"Still kinda wish upload speed was higher."
"Turbo RR fastest broadband in our area."
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9/17/09: Wanted to post a small update. Since its been all most 1 year since the last one. The broadband connection been been up and working without problems. But kinda wish RR would supply little more upload speed still. Roadrunner is still the fastest broadband available for our town.
9/25/08: Just a small update here. We now have powerboost on our Turbo internet plan. Our download speed can peak all most 30Mbps on speedtests. Upload speed did not change. Can't recall the date we got powerboost. Broadband connection been smooth without problems. Updated scores.
5/14/08: Around 8pm using a RR speedtest site. Showed my download speed was very low. Spent about one hour with RR tech support trying to fix it. They had me reboot the modem a few times. Plus run some tracerts and speedtests but I was still have problems. While the tier 3 tech was checking for more info about my problem. I rebooted the modem again for the heck of it. The modem downloaded a new firmware for it self. Now for some reason unknown my speeds are fine again.
7/7/07: Upgraded to the fastest speed available here. I'm now provisioned at 15000/768.
6/12/07: Around 10am, we ordered roadrunner. For our area fastest speed available is 5000/384. We got a install date for the very next day which was 6/13. The tech showed up around 5:00pm. Took the tech like 20 mins to do the work he needed. They supplyed the Motorola SB5101 series modem. Install went very smooth and got online without any problems. I'm getting around 4910/367 right now at peak time.
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Followup comments: BushRules08
join:2007-05-08
Buffalo, NY | Reply RoadRunner is a great service, and I am glad you signed up for it. Let me know how u like it. | |
| | BushRules08
join:2007-05-08
Buffalo, NY | Re: Reply My Area in Buffalo is 8000/768 speed wise. | |
| | | | | | | BushRules08
join:2007-05-08
Buffalo, NY
 ·Verizon Online DSL
·RoadRunner Cable
| Re: Reply With TWC I have 3 8300HD DVR set top boxes, and 2 3250HD Standard Set top boxes. In my package I have the DVR Service, All 4 moive premiums (HBO, Showtime which includes the movie channel, Starz, and Cinemax) I also get access to a wide variety of movies with Movies on Demand, and Video on Demand. I have the digital phone with all calling features, and I also have RoadRunner Turbo which 8.0/768, TWC is cranking up the speeds next month to 15/2. I have all of that for 2 year promotion, for 140 a month, and my sales agents says he can renew it for me. I had TWC forever, they are such a great company. | |
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wheel11
join:2001-03-17
Pearland, TX
clubs: | reason for outage Just some info. RR does network repairs and upgrades on wed. and Thur. after 12.00. Thats probably what caused your outage. They can last up to 6 hours if its longer than that its because an upgrade failed and they had to switch it back. | |
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Lowtarget
Premium
join:2003-12-22
Alger, OH
clubs: | Re: reason for outage I talked to RR and asked them. Basicly if any work was being done which caused the lost connection. The person I talked to said no. I made the question total clear for anyone to understand. | |
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 Review by BOGBS
UPDATED: 80 days ago
member for 5.5 years, 561 visits, last login: 2 days ago
Saco,York,ME
$45 per month
"Great speed, extremely reliable"
"None at this point"
"Great service reliability. Turbo tier is great, when it delivers as promised"
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09/15/2009
TWC NE recently (for a couple of months) seems to have upgraded the standard speed in my area to 10/512.
03/2008:
After a few weeks, the Turbo tier became more disappointing. I often got less than 6 Mbps down, and started to rarely hit 9+. I downgraded back to standard service, as I don't upload much anymore. Turbo was great when I first got it, but it went downhill, at least in my area. Reliability is still unrivaled at this point.
10/13/2007:
Just upgraded my service level to Turbo for only 9.95 more a month. I called in, and all I had to do was power cycle my modem. This got me 10/1 service, as opposed to my 5/384 before. So far, so good. A reasonable price made me change my mind about the next tier up. I guess 8/512 users (at least around my area) got the same upgrade, all that's needed is a power cycle. I'm just happy that even though there's no real competition around here, TWCNE finally decided to launch a reasonably priced second tier. Note, there is DSL competition, if you're close to the telco CO, that is. I thought 84.95 for 8/512 was a joke, and it's great the Time Warner New England finally realized that one.
08/16/2006
Still having rock solid service, and have had no issues with service since initial review. The only issues that I have had were with my own equipment, and not Time Warner's. The only complaint I still have is the mediocre upload speed. I'm hoping those 7mbps upgrades do go nationwide soon, if they ever will.
Original Review:
I've had RoadRunner ever since I've been here, but decided to try the DSL for kicks. (I'm 21-22kft away from the CO) I'm never going for that again. For the 8+ months I've had RoadRunner in this location, I can't recall any outages that I've noticed in service. I'm lucky in that respect most likely, but I can't say enough about the stability of service. I've not had any noticeable speed fluctuations during certain times of day. It's always been around 4.5Mbps/384Kbps.
It'd be nice to have more upload speed standard, but I could always get some more by paying more, of course. The service works very well. I currently have a Vonage router, and wireless router attached as well. It's great to have the reliable RoadRunner service, as that means my phone rarely has problems, and when it does, it's Vonage's fault mostly.
I'd recommend RoadRunner cable internet to any of my friends/family. I won't comment on Digital Phone, but I've had nothing but great experience with the Internet portion of service..
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Review by Charles D
Posted: 84 days ago
member for 84 days, 5 visits, last login: 52 days ago
Raleigh,Wake,NC
Contract price not specified.
"Ok download speeds for the money, but... (see the bad points)"
"snail slow (380-512bps if lucky) UL speeds severly limit DL speed usage."
"Not to bad if no better options, somewhat of a monopoly in raleigh, nc. Need more competition."
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The DL speeds are decent, they fluctuate from advertised speed pretty wildly, this could be typical for cable at the faster speeds not sure. My main complaint is about the UL speeds, even though most of my usage is DL'ing the browser etc still needs a certain percentage of UL to be able to send the info to sites as what to send your browser etc (very simplified) to be able to keep up with the DL. This is a very limiting factor with Time Warner , Road Runner here in Raleigh NC. I rarely see my DL speeds even come close to maxing out when surfing web pages even when I open many tabs at once, the upload simply cannot keep up.
It also makes it painfully slow if you ever want to upload pictures or backup files to a remote BU.
Most places I have ever gotten ISP from always had a much closer ratio as compared to DL for example most DSL services I have used were like 1.5-3Mb/s DL and around 512-768kbps UL which was a much better match. Our RR turbo Cable is pushing at times 14+Mb/s DL with usually much less UL than even much slower ISP. It would work much better with like a 1-2Mb/s (at least) UL.
I assume that Time Warner is doing this on purpose to limit how much DL bandwidth the customers can actually use, if they choke the UL enough it basically keeps end users from often using the DL that is advertised, that way they can way oversell the bandwidth they actually have.
Basically they need more bandwidth and more competition in the area. Here's to hoping they improve soon Sorry for the long review!
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Review by soopahman
Posted: 85 days ago
member for 319 days, 2 visits, last login: 85 days ago
North Hollywood,Los Angeles,CA
$60 per month (12 month contract)
about 27 days
"Trying to unify the mess of cable operators in the San Fernando Valley"
"...it isn't going well, and they're behind the times"
"Mediocre. You can do better."
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I've had Time Warner Cable ("RoadRunner") for 3 years. This review is about their internet.
Problems:
1) To sign up I called from my cellphone, which like most people under 50 nowadays is my only phone. My cellphone was a non-LA number and TW Cable redirects you when you call based on your area code. This resulted in an endless loop ending in it taking about a month to get internet. It's actually a funny story, you can read it here:
»soopah.livejournal.com/12462.html
2) Once I had internet things went alright, but more recently for the past 6 months the internet has gone down once a month, every month. I don't always get an explanation, although on one occasion I was charged a fee for it going down - ultimately I learned that somehow half - not all - about half my account info was deleted, which resulted in some late fees and my connection being switched off, but since my contact info is part of what was deleted, they failed to ever let me know about these fees. After being excessively nice to the customer service rep they removed the fees and turned my service back on, but it has gone down twice since, and I've not received a credit for any of the 6 months so far.
The constant outtages are really getting ridiculous. I'd go on, but the internet has already reached its quota of rants, so I instead refer you to a google search for your favorite swear word - pretend a rant you find was posted here. Enjoy.
Personally I'm done with Time Warner Cable as soon as I find a better alternative on this site. I can't recommend them unless you just don't feel like looking into a better option.
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