how-to block ads
|
»next review in page
 Review by Lowtarget 
UPDATED: 71 days ago
member for 5.9 years, 1531 visits, last login: a few hours ago
 Alger,Hardin,OH
 $44 per month
 about 1 days
 "Next day Install..."
 "Still kinda wish upload speed was higher."
 "Turbo RR fastest broadband in our area."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
9/17/09: Wanted to post a small update. Since its been all most 1 year since the last one. The broadband connection been been up and working without problems. But kinda wish RR would supply little more upload speed still. Roadrunner is still the fastest broadband available for our town.
9/25/08: Just a small update here. We now have powerboost on our Turbo internet plan. Our download speed can peak all most 30Mbps on speedtests. Upload speed did not change. Can't recall the date we got powerboost. Broadband connection been smooth without problems. Updated scores.
5/14/08: Around 8pm using a RR speedtest site. Showed my download speed was very low. Spent about one hour with RR tech support trying to fix it. They had me reboot the modem a few times. Plus run some tracerts and speedtests but I was still have problems. While the tier 3 tech was checking for more info about my problem. I rebooted the modem again for the heck of it. The modem downloaded a new firmware for it self. Now for some reason unknown my speeds are fine again.
7/7/07: Upgraded to the fastest speed available here. I'm now provisioned at 15000/768.
6/12/07: Around 10am, we ordered roadrunner. For our area fastest speed available is 5000/384. We got a install date for the very next day which was 6/13. The tech showed up around 5:00pm. Took the tech like 20 mins to do the work he needed. They supplyed the Motorola SB5101 series modem. Install went very smooth and got online without any problems. I'm getting around 4910/367 right now at peak time.
Attachments:
Followup comments:  BushRules08
join:2007-05-08
Buffalo, NY | Reply RoadRunner is a great service, and I am glad you signed up for it. Let me know how u like it. | |
| | BushRules08
join:2007-05-08
Buffalo, NY | Re: Reply My Area in Buffalo is 8000/768 speed wise. | |
| | | | | | | BushRules08
join:2007-05-08
Buffalo, NY
 ·Verizon Online DSL
 ·RoadRunner Cable
| Re: Reply With TWC I have 3 8300HD DVR set top boxes, and 2 3250HD Standard Set top boxes. In my package I have the DVR Service, All 4 moive premiums (HBO, Showtime which includes the movie channel, Starz, and Cinemax) I also get access to a wide variety of movies with Movies on Demand, and Video on Demand. I have the digital phone with all calling features, and I also have RoadRunner Turbo which 8.0/768, TWC is cranking up the speeds next month to 15/2. I have all of that for 2 year promotion, for 140 a month, and my sales agents says he can renew it for me. I had TWC forever, they are such a great company. | |
| 
wheel11
join:2001-03-17
Pearland, TX
clubs: | reason for outage Just some info. RR does network repairs and upgrades on wed. and Thur. after 12.00. Thats probably what caused your outage. They can last up to 6 hours if its longer than that its because an upgrade failed and they had to switch it back. | |
| |
Lowtarget
Premium
join:2003-12-22
Alger, OH
clubs: | Re: reason for outage I talked to RR and asked them. Basicly if any work was being done which caused the lost connection. The person I talked to said no. I made the question total clear for anyone to understand. | |
| | | |
| Forums » comments on review of RoadRunner Cable |
 | »next review in page (previous review)
 Review by BOGBS
UPDATED: 73 days ago
member for 5.5 years, 560 visits, last login: 30 days ago
Saco,York,ME
$45 per month
"Great speed, extremely reliable"
"None at this point"
"Great service reliability. Turbo tier is great, when it delivers as promised"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
09/15/2009
TWC NE recently (for a couple of months) seems to have upgraded the standard speed in my area to 10/512.
03/2008:
After a few weeks, the Turbo tier became more disappointing. I often got less than 6 Mbps down, and started to rarely hit 9+. I downgraded back to standard service, as I don't upload much anymore. Turbo was great when I first got it, but it went downhill, at least in my area. Reliability is still unrivaled at this point.
10/13/2007:
Just upgraded my service level to Turbo for only 9.95 more a month. I called in, and all I had to do was power cycle my modem. This got me 10/1 service, as opposed to my 5/384 before. So far, so good. A reasonable price made me change my mind about the next tier up. I guess 8/512 users (at least around my area) got the same upgrade, all that's needed is a power cycle. I'm just happy that even though there's no real competition around here, TWCNE finally decided to launch a reasonably priced second tier. Note, there is DSL competition, if you're close to the telco CO, that is. I thought 84.95 for 8/512 was a joke, and it's great the Time Warner New England finally realized that one.
08/16/2006
Still having rock solid service, and have had no issues with service since initial review. The only issues that I have had were with my own equipment, and not Time Warner's. The only complaint I still have is the mediocre upload speed. I'm hoping those 7mbps upgrades do go nationwide soon, if they ever will.
Original Review:
I've had RoadRunner ever since I've been here, but decided to try the DSL for kicks. (I'm 21-22kft away from the CO) I'm never going for that again. For the 8+ months I've had RoadRunner in this location, I can't recall any outages that I've noticed in service. I'm lucky in that respect most likely, but I can't say enough about the stability of service. I've not had any noticeable speed fluctuations during certain times of day. It's always been around 4.5Mbps/384Kbps.
It'd be nice to have more upload speed standard, but I could always get some more by paying more, of course. The service works very well. I currently have a Vonage router, and wireless router attached as well. It's great to have the reliable RoadRunner service, as that means my phone rarely has problems, and when it does, it's Vonage's fault mostly.
I'd recommend RoadRunner cable internet to any of my friends/family. I won't comment on Digital Phone, but I've had nothing but great experience with the Internet portion of service..
Attachments:
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
Review by Charles D
Posted: 77 days ago
member for 77 days, 5 visits, last login: 45 days ago
Raleigh,Wake,NC
Contract price not specified.
"Ok download speeds for the money, but... (see the bad points)"
"snail slow (380-512bps if lucky) UL speeds severly limit DL speed usage."
"Not to bad if no better options, somewhat of a monopoly in raleigh, nc. Need more competition."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The DL speeds are decent, they fluctuate from advertised speed pretty wildly, this could be typical for cable at the faster speeds not sure. My main complaint is about the UL speeds, even though most of my usage is DL'ing the browser etc still needs a certain percentage of UL to be able to send the info to sites as what to send your browser etc (very simplified) to be able to keep up with the DL. This is a very limiting factor with Time Warner , Road Runner here in Raleigh NC. I rarely see my DL speeds even come close to maxing out when surfing web pages even when I open many tabs at once, the upload simply cannot keep up.
It also makes it painfully slow if you ever want to upload pictures or backup files to a remote BU.
Most places I have ever gotten ISP from always had a much closer ratio as compared to DL for example most DSL services I have used were like 1.5-3Mb/s DL and around 512-768kbps UL which was a much better match. Our RR turbo Cable is pushing at times 14+Mb/s DL with usually much less UL than even much slower ISP. It would work much better with like a 1-2Mb/s (at least) UL.
I assume that Time Warner is doing this on purpose to limit how much DL bandwidth the customers can actually use, if they choke the UL enough it basically keeps end users from often using the DL that is advertised, that way they can way oversell the bandwidth they actually have.
Basically they need more bandwidth and more competition in the area. Here's to hoping they improve soon  Sorry for the long review!
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
Review by soopahman
Posted: 78 days ago
member for 312 days, 2 visits, last login: 78 days ago
North Hollywood,Los Angeles,CA
$60 per month (12 month contract)
about 27 days
"Trying to unify the mess of cable operators in the San Fernando Valley"
"...it isn't going well, and they're behind the times"
"Mediocre. You can do better."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've had Time Warner Cable ("RoadRunner") for 3 years. This review is about their internet.
Problems:
1) To sign up I called from my cellphone, which like most people under 50 nowadays is my only phone. My cellphone was a non-LA number and TW Cable redirects you when you call based on your area code. This resulted in an endless loop ending in it taking about a month to get internet. It's actually a funny story, you can read it here:
»soopah.livejournal.com/12462.html
2) Once I had internet things went alright, but more recently for the past 6 months the internet has gone down once a month, every month. I don't always get an explanation, although on one occasion I was charged a fee for it going down - ultimately I learned that somehow half - not all - about half my account info was deleted, which resulted in some late fees and my connection being switched off, but since my contact info is part of what was deleted, they failed to ever let me know about these fees. After being excessively nice to the customer service rep they removed the fees and turned my service back on, but it has gone down twice since, and I've not received a credit for any of the 6 months so far.
The constant outtages are really getting ridiculous. I'd go on, but the internet has already reached its quota of rants, so I instead refer you to a google search for your favorite swear word - pretend a rant you find was posted here. Enjoy.
Personally I'm done with Time Warner Cable as soon as I find a better alternative on this site. I can't recommend them unless you just don't feel like looking into a better option.
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
Review by (hidden by request)
Posted: 79 days ago
(review was emailed from domain gmail.com)
Brownsville,Cameron,TX
$141 per month
"speed, general reliability"
"Service, service, service, service"
"99% of the time it's fine. But when it's not, you're in for a nightmare."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have had Road Runner in Brownsville TX for 5 years. When it works, it's
fine. There is no alternative with comparable speed. When it doesn't you
have to deal with a
dispersed infrastructure in El Paso and Harlingen, and with subcontractors
to TWC.
Everyone blames everyone else, and nothing gets done. I have been trying to
get my cable connectivity fixed for 2 and a half weeks and have made more
calls
than I wanted to count. (I stopped counting at 20.) If there were an
alternative,
I wouldn't hesitate to switch. I think that TWC is a de facto monopoly, and
should
be regulated by a State commission.
-
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
 Review by delllta
UPDATED: 79 days ago
member for 8.1 years, 561 visits, last login: 11 days ago
Milwaukee,Milwaukee,WI
$70 per month
about 2 days
"Seems reliable. No downtime yet in 6 months"
"Their 7MB/S D/L never gets higher than 6.6MB/S."
"Relability is important. Roadrunner is reliable. I have no need to change."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
After moving from an area that was serviced by Charter, my choice for cable providers was limited to UVerse and RoadRunner. Since RR was offering some HD channels free for 3 months, I decided to go with them. Also, some of the literature I read about UVerse, it seemed as though their prices were more expensive than RR.
After 6 months, I cannot recall any time there was service interruptions. They may have been. I was never aware of it. Every time I needed to go on-line, I could. I could not say that about Charter. I would often see my modem RX/RX lights flashing. With RR, their service seems quite reliable. I know several people who use RR and no one seems unhappy. Yes, we all want them to stop raising rates but as far as reliability and speed is concerned, I am a happy customer. I'm not getting the full 7MB/S D/L but who can tell the difference between 6.5MB and 7MB?
So, to sum it up, RR has my vote.
This is an update of my review 13 months after getting Roardrunner. I am still quite happy with their service. I recall only one time where they were down for a few hours but that was the entire area. I just ran a speed test and I am slightly above 10MB/s down and 388KB/s up. That's very fast for me. I have no complaints and would be hard pressed to change providers.
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
Review by gadgetboyj
UPDATED: 81 days ago
member for 95 days, 78 visits, last login: a few hours ago
Staten Island,Richmond,NY
Contract price not specified.
about 13 days
"Internet Works"
"ALWAYS inconsistent speeds and barely ever get the maximum at the time people are normally awake"
"It works but I would have gotten FiOS if I could"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I had considered and was going to get FiOS but the tech said they would have to run a dropwire from across the street so they'd have to meet with their contractors and call back but they never called back and cancelled the order.
A few weeks before this review the internet and phone was COMPLETELY gone for 5 hours for maintenance that no one was warned about.
Followup comments: etaadmin
join:2002-01-17
Dallas, TX
2 edits | Is this a review?This 14 day member review looks more like a lobotomy job than a review.
I've seen this 'drive by bad reviews' for years and I've always considered them telco advertising.
Which speed package did the 'reviewer' have? We don't know. Did he ordered digital phone and TV? We don't know, we don't know, we don't know.
All we know is that he wanted FIOS but the tech did not run a drop across the street. I also want FIOS but unfortunately my area is serviced by a looser company like AT&T and their crappy FTTN uverse.
I also considered and was going to get FiOS but the tech said they would have to run a dropwire from across two or three states so they'd have to meet with their contractors and call back but they never called back and cancelled the order.
Edit: Spelling errors. | |
| | | |
| Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
 Review by kba4
UPDATED: 82 days ago
member for 8.1 years, 4145 visits, last login: a few hours ago
Canton,Stark,OH
$112 per month
about 14 days
"when it's fast it's fast"
"when it's slow it's slow"
"pretty good value, 15Mbps/768Kbps on turbo"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
update on 09/07/2009...
OK, in the 3 months with CATV that I've been here, I've had 3 different (very different) bills. Apparently, I had some promotional price from last year that no one ever informed me of and it has now run out. The first bill which included various non-recurring fees (move/transfer: $14.95, A/O New Installation - Extra Trip: $69.90) was over $300, and I paid it even after all the problems I've experienced so far with the transfer. Turns out I should have just cancelled the old service and purchased a new account... anyway last month's bill was $121.20, about where I expected it to be; this month it's $143.85 (RR is now $39.95 instead of $20, and the 'digital value service' has gone up to $29.16 from $26.10... the bill is way too high for what I need. I called to complain and ended up disconnecting TV service to save almost $40. According to the CSR my new bill will be about $104 with taxes. The way I see it, I'll just use RR Turbo to watch online shows and the many resources available online for news and entertainment (I'm not condoning anything illegal here, he-he-he) and build an HTPC for my living room and use Windows 7's MCE and an HD Tuner to watch anything important; otherwise I have movies and music here at home and can't justify an additional $40 for the 9-10 channels I watch while having to flip through the other 250 or so.
So I have Road Runner for $39.95 or whatever and Turbo for $9.95 more, and Digital Phone for another $39.95 or so. The internet is revolutionizing the way we'll watch TV and Movies just as it did with Music. So long as TW doesn't go forward with their bill-by-the-byte scam, I recommend everyone do what I've done and save some money in the process.
update on 07/30/2009...
back in June I moved from Akron to Canton, still in the neo.rr.com region. With the move I lost my digital phone phone-number and to this day the various departments at TW are still fixing the billing issue described next. The service(s) are still as reliable as before.
The service had been in my mother's name forever when I called and informed TW that I would be moving soon. They said that's fine, just that the two of us had to go to a local office and sign an Account Transfer form. It has taken over two months to get the billing straightened out, and I'm still exchanging e-mails with the support dept. ...
update on 01/24/2009...
I'm just updating my review as suggested by the dslr system. I have to say that RR has been almost 100% reliable over the past 203 days, and year or so before that. I do think that having Digital Phone gives one priority status on the network, even though the RR and Phone services are on different networks, the modem still has to jump through the TW network to go anywhere. Plus, I have the 'Turbo' service, which provides 30Mbps (no kidding!) for a few seconds when capacity is available, but almost always keeps the DL speeds over 15Mbps even during peak hours. My speeds rarely go below the advertised 15/768 levels. Well, 768 isn't entirely accurate actually, as the modem shows the config to be DL 15376384 bits/sec while allowing an UL of exactly 768000 bits/sec. See, DL has overhead figured in while UL is capped lower when overhead is figured, hence the best UL I've ever seen was around 750Kbps. Still better than the 384 from just a few years back. Here's hoping for another smooth year.
original review follows...
not a whole lot has changed, it's just time to update my review...
I'm writing a brand new review this time, because I feel TW has really come around and improved things, at least for the time being.
I've had RR service since it debuted in 1996. Since then I've seen it go from a multi-megabit-per-second DL and near 1Mbps (maybe more) UL, to a service just barely faster than the fastest DSL (defined as 1.5Mbps/256Kbps at the time) during peak hours, to what it is today: a pretty good value. Today my service runs at 15Mbps down, 768Kbps up, and costs $9.95 more per month than standard service. In the NEO.RR division, there are now 3 official levels to choose from: 768/128Kbps, 7Mbps/512Kbps, and 15Mbps/768Kbps. Also, if you complain enough, I understand that TW has a 96Kbps 'dataline' service available if you subscribe to digital phone.
And that's the other part of the review. I'd had Digital Phone service in the past, which was hot-wired by the tech into the house's phone jacks- the service didn't work very well with the old wiring in this 1940's house so I had to cancel it. I recently had it installed again, only this time just for one room (the phone is connected to the modem directly) for the time being. I figure one of two things could happen, assuming I continue to use TW for phone service that is. Either I'll add cordless handsets to the current line, or I'll use the second line on the modem and run CAT-3 to the rooms I want to service.
When I called to ask about pricing and available discounts on services, I started by saying I would be cancelling a few services to better afford my bill. The CSR adjusted some prices for me and today my bill is actually a little cheaper but lists more services. I originally had Digital Cable, HBO/od, HD service, a secondary box with remote, and RR with the +$9.95 turbo-charged service; this was about $130/mo total. Today I have all this, plus Digital Phone and the bill is still about $130 (and rates have risen over the past year too)- weird but no complaints.
I am quite happy with the quality of service (pun intended) given to my VoIP modem's access. I have had zero downtime since the new modem was installed. The internal web-interface on the modem has a page which confirms service level and it shows 15Mbps down, 768Kbps up. Depending on various other factors, I can hit nearly 2MBps download at times during typical HTTP usage, and am able to max out the 15Mbps (same number) in bit-torrent all day long. Too bad one of my favorite trackers was taken down last year though ;( Anyway the point is I'm finally getting what I pay for, and in fact I'm paying less while also getting phone service so it feels even better. I only wish I could get a deal on phone/RR without having to bundle cable too, I could probably save some $30-50/mo this way. I guess TW has to pad their 'video subscriber' count somehow though- the cable boxes in my house are rarely on unless recording something to DVR which is quite rare compared to the use that the cable modem gets for phone/net-access all day long.
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
Review by wizzards10
Posted: 87 days ago
member for 7.3 years, 3 visits, last login: 87 days ago
Appleton,Outagamie,WI
$47 per month
"I've had RoadRunner for over 8 years, and I've only expirienced 2 major system outages. 7MB downstream."
"VOIP was flaky until the pushed a firmware update to my cable modem."
"Solid & reliable!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
My Other Reviews·TDS
|
I have VOIP from Viatalk, and I used to have horrible problems with dropping calls. Once RR upgraded the frimware on my cable modem things got better, but still had some dropped calls. I finially asked RR to replace my modem about a year ago and I haven't had any issues since. Both have been Motorola Surfboards. The current one is a 5100.
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next page (previous review)
Review by CobraGT2000
UPDATED: 91 days ago
member for 6.5 years, 1846 visits, last login: a few minutes ago
Kansas City,Clay,MO
$68 per month (12 month contract)
about 1 days
"The Speed Rocks, Up and Down. Static IP!!"
"None"
"Speeds Rock"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Well i ordered the 1.5mbps/384kbps at $39.99/month. The order was fine and I had the service up and running the next day. All i needed to get was the modem and new cable from the box to the modem. Got a somewhat Static IP, it changes if I update the dns servers, but its static unless i need it changed. One thing that was bad about the install i did it myself and got a bad modem that kept erasing the config files in the modem, took me sometime to figure this out, after about a week worth of Tech Support. Then the service was laggy with alot of packet loss. They told me that it was the new viruses that were out. I was fine with that. Then my service was slowing way down. Called the tech. support and they couldn't tell me what was wrong. Then after reading some post about RR i found out that KC, MO was upgrading there teir to 3mbps/384kbps. After they were done with the upgrades everything sped back up and the packet loss and lag was gone. Now I pay 40 bucks a month for 3 meg down and 384 up.
***UPDATE***
Got the 10/1 package, get 9.8 down 985k/sec up. Very pleased.
***Update 2***
I have now been upgraded to the 15/1 Tier. But actual DL speeds are 25-30Mbps (2500Ksec) Still 1 Mbps up tho.. Wish they would increase.
Followup comments: | Forums » comments on review of RoadRunner Cable |
|
|
(99)
(78)
·
