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Review by dgwoodsy See Profile

  • Location: Cambria Heights, Queens, NY, USA
  • Cost: $39 per month
  • Install: about 5 days
Speed reliability cost
Low upload speed
Great so far
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I ordered the special package charter spectrum combo $29.95 for each service. It was installed on time no issues. I use my own modem. And the cost compared to Verizon is considerably less. I have 200 download in 11 upload. I changed from Verizon Fios for cost alone and I have no regrets

member for 23.4 years, 380 visits, last login: 4 years ago
lodged 6 years ago


dmila220
join:2018-01-11
Brooklyn, NY

dmila220

Member

verizon

Verizon has the 100/100 for 40 for new costumers, 50 for existing? What package did you have?






Review by Nixon See Profile

  • Location: Perrysburg, Wood, OH, USA
  • Cost: $45 per month
  • Install: about 10 days
Good Up-time and Decent Service
Long wait for repairs
Only ISP in area with no data caps
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Pros: Very few issues. Consistent speed.
Cons: If you need physical service you might have to wait.

Originally ordered their 60/5Mbps plan which usually tested 65+ down and 4.5 - 5.5 up. Just got speed bumped to 100/10 Mbps for same price. Currently tested speed is 75+ down and 11 - 12 up but download speed my be limited by my router. Cable modem supplied is a Ubee DDW36C1. Rental is included in the price and if you supply your own modem there is no discount so may as well use theirs. They will charge an extra $5/mo. if you want wifi turned on. Otherwise it's just a dumb cable modem.

Score:
Pre Sales info: Almost impossible to find what the real targeted speeds are. I only know the upload speed is supposed to be 10MBps from review sites because I can't find this info on Spectrum's.

Install: They came during their expected time window. Had to argue a little about the placement of the exterior box because they wanted to put it right next to the main electrical line. Had them put it on opposite side of house which was a shorter run anyway. Otherwise everything went well.

Reliability: Usually solid. Sometimes during the day, around noon-ish, service is briefly interrupted. Maybe that's some kind of reboot time but I'm usually at work anyway and it's not every day. Otherwise I'd give top score here.

Tech Support: Neutral because I've only had one problem and after running me through the basic troubleshooting they figured out there was a physical problem (neighbor's dog dug up and chewed the line).

Services: Neutral because I just have regular internet. They include some anti virus suite or something but I don't use their stuff.

Value: Best around here. Only one other provider offers similar speed and price but they have data caps.

Note: In my area their physical service and repair is scheduled by area, not technician availability. They only come out to certain neighborhoods on certain days. So if your line got cut on a Tuesday they might already be coming to your neighborhood on Thursday or not till Saturday. Your service could be restored tomorrow or 5-6 days later regardless of how busy they actually are.

member for 6.7 years, 20 visits, last login: 2.4 years ago
updated 6.1 years ago


Review by jarred See Profile

  • Location: Amelia, Clermont, OH, USA
  • Cost: $92 per month
Fast service when it works!
First line support is TERRIBLE, blame customers equipment is the mantra.
When it works it's great
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've had TWC for years, sadly out here there is little options going. For the past 2.5 years I have had very few problems, in fact some of the times my problems were of my own making. Pricing is high, $92 for 50/5 internet alone is stupid high compared to other services, but they are the only game around here that gives me those speeds. My problems lately seem to stem from a local issue with some equipment at the local office (per notes from a tech who called me). However, Time Warner support REFUSES to do anything but blame the customers equipment. They do not listen when you have explained that you have already rebooted the modem, they do not understand that signal levels are viewable from their modems (SB 6120) and insist that when you can see the levels you MUST be getting that information from somewhere else.

Every service has problems, it is how they deal with those problems that makes the company great or not worth the hassle. Time Warner desperately needs to fix their support services, they are abysmal! Blame the customer equipment is the first step, I am fortunate to have two laptops (and a couple other boxes) to test with as I have been told numerous times that it has to be my laptop, etc etc etc.

Bottom line, TWC GET YOUR ACT TOGETHER REGARDING SUPPORT! We pay through the nose for a service and we should not be treated like the enemy when we call in.

2/9/2018 -

Since Spectrum came along prices decreased a little and Cincinnati finally was upgraded to compete. I have since left for Fioptics with Cincinnati Bell. If Spectrum is all you can get they will suffice, but keep in mind if your area is densely populated you could see poor speeds during peak times.

member for 10 years, 910 visits, last login: 7 days ago
updated 6.1 years ago


Review by suptown See Profile

  • Location: USA
  • Cost: $70 per month (month by month)
  • Install: about 30 days
Very Very Bad
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

After @ 7 calls. Still no fix. Spectrum (Time-Warner) Has NOT returned to fix trashed Internet feed Box in Utility rm. Ada*, an installer from a sub-contractor of Spectrum (Multi-Comm) could not make his key work to open the box for installation. So instead of getting the proper fitting key to open the box, he proceeded to pry open the box from side with screwdriver. In the process he ripped the box (2' x 4') box off the wall.

It is now hanging from the main 4" cable service feed from the street! And has been in this condition for @ 1 month!

We have called Spectrum many many times now.

Spectrum has twice now sent "employees" out to "verify" the box needs repair!

4 times they've promised to have "construction" capable crew will be out to fix.

NOTHING. WTF is wrong with these people?

The time wasted trying to get these idiots to fix their own equipment has caused enough of a problem in the building with the tenants that we are banding together to place an ad in the local newspaper which will bring all this to light. It's not going to be pretty Spectrum! Many people will take note of your business model.

I have never ever seen as incompetent a business as this business group named "Spectrum". Wow...

Ok, now after the 10th call between myself and receptionist. Still nothing! I've spoken with "Spectrum central" wherever that calling center is in. They've promised me a call from a local dispatcher... Nothing, even after calling them back and repeating same request. This is INSANE. I plan to publish this as far and wide as possible.

member for 9.4 years, 788 visits, last login: 117 days ago
updated 6.1 years ago

surfinsam
join:2017-06-09
SoCal

surfinsam

Member

Newspaper?

It's not going to be pretty cause of an ad in the paper? This isn't the 70s bud, no one reads the paper.

Anonc8a49
@rr.com

Anonc8a49

Anon

Re: Newspaper?

Ummm MILLIONS of people read the paper every day, including upper management.
surfinsam
join:2017-06-09
SoCal

surfinsam

Member

Re: Newspaper?

A. He said Local Paper. B. On a street with 20 or so houses I think I have 1 neighbor that still gets a newspaper.

DocDrew
How can I help?
Premium Member
join:2009-01-28
SoCal
Ubee E31U2V1
Technicolor TC4400
Linksys EA6900

2 edits

DocDrew

Premium Member

This needs an SRO through their construction department.

The people you talk to on the phone can't schedule this directly. This needs a SRO for their construction department. Phone support schedules a service tech and he should be scheduling construction if he can (probably through his supervisor) or a system tech who can schedule it for construction. Construction may or may not have that specific wall box to replace it and need to order it or it may actually be property of the apartment building. Yes it's complicated and yes it takes awhile... frequently several weeks. Repeatedly calling over a short time just muddies the waters and causes overlapping orders for the same thing, often getting some of them cancelled when it's recognized as a duplicate. That's pretty much the process for every cable provider I've dealt with in the last 20 years.

BTW, other then the box in the utility room how is the video, internet, and/or phone service you get from them?
suptown
join:2014-11-04
USA

1 edit

1 recommendation

suptown

Member

Re: This needs an SRO through their construction department.

Click for full size
Lock Box ripped from wall
Click for full size
Back of lock box ripped from wall
So, I finally did get a response from one of "Spectrums" installers. Not the Sub-Contractor that **&ed. it up. I won't mention them but their name is Multi-Comm. His name is Ada*... I think ..... The guy that called (remember this is now 2 months later) said he had seen the damage and that it was actually leaking signal from the main feed through the wall to the street, due to crimp from being ripped off of the wall! And that they were so busy they just "didn't have enough staff" to get to it. Unbelievable.... they just don't want to fix it. Simple as that. Check the pics of the box hanging from the wall sitting on reams of printer paper.
Sorry bout the pics are in landscape mode, should be portrait.

Review by pumpkinhead7 See Profile

  • Location: Clarksburg, Harrison, WV, USA
  • Cost: $65 per month
  • Install: about 20 days
117mb down and 11mb up
Has talked about usage based billing for some time, this will kill the internet.
Pretty good speeds, good reliability, relatively high price for internet
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

TV Packages are priced EXTREMELY high! Everything has gone up since "Spectrum" took over im talking $50+ increases to your bill. With their 2007 DVR boxes that are buggy and crash prone this is especially irritating.

member for 21.8 years, 1128 visits, last login: 105 days ago
updated 6.1 years ago


W8ASA
Biet Noi Tieng Viet Khong?
join:2000-07-31
Dayton, OH
·Time Warner Cable

W8ASA

Member

52 Down ?????

I wouldn't have let the guy leave my house without putting that outlet cover back on, nor would he have left without having the system up and running at speeds I could live with. You definitely need to have them send out another tech, or come get their equipment. First, though, have you tried all the tweaks to be found here on DSLR? I have RR at home, and am pleased as punch with it. You shouldn't have to put up with that malarkey. Good luck.

Liar
@rr.com

Liar

Anon

Re: 52 Down ?????

i have roadrunner in florida, 52 is absurd, my Roadrunner runs smoothly at about 800down/100up maybe when setting a cap on your speed they had a typo

W8ASA
Biet Noi Tieng Viet Khong?
join:2000-07-31
Dayton, OH

W8ASA

Member

Re: 52 Down ?????

I have RR at home, and get 2000/350 most of the time.
systemoperat
join:2002-07-26
Kenosha, WI

systemoperat to W8ASA

Member

to W8ASA

WI rr rules all...

3200 kilobit down... / 500 kilobit up beat that...

mad cable guy
@kingwoodcable.com

mad cable guy

Anon

patch your os

Go to www.speedguide.net and put in the default patch, and then the ppoe patch. Some programs that are supposed to increase your speed over dial up, set the max download at 56k. Well when you get broadband your speed is still set to 56k in the windows system reg. Dont argue, just do it. I work for a cable provider and I see this all the time. A customer has a download speed of 56k or 128k and it is the result of a "speed increaser" program. When I patch an OS like win 98, the speeds go from 56k to 800k with the default and sometimes to 1400 with the ppoe patch. Be sure to restart after both patchs. One last thing, Shaw cable loves to starve its employees, and treat them worse then dirt. Sometimes it comes down to buying food or having gas money to get back to work. You live off 350 a week and see what it is like. Shaw cable s--ks.

ColumbusGuy

Anon

Insight RR Sucks!

Alright. Three weeks and 7 phone calls later I finally have convinced Insight Communications of Columbus, Ohio, that I have a problem with my RR service. I called because I was getting 10+ minutes of TOTAL packet loss and was getting dropped from CS (counter strike servers in Columbus on the RR network). Well they told me it was my machine. I had just moved from the other side of town where RR was run by Time Warner and had not had a problem for two years. They told me it was my router, once again same as before. They told me they're not responsible for network latency outside of their network, the servers ARE ON their NETWORK. Are you getting the picture that they're not listening? They made ME do two weeks of ping plots to prove to them that it was THEIR network and not MY COMPUTER that was wrong. Well after several tersely worded emails to anyone at Insight I could get ahold of I'm getting somewhere. The manager of the tech support department refuses to talk to me even though I have repeatedly requested so. He sent me an email that said 8000+ms pings are within the terms of service for RR and that my problem was 'insignificant'. Needless to say I want some restitution. They haven't offered free service yet but they will or I'm cancelling my service and they better fix the problem. Thanks for letting me rant and don't get Insight RR. Their whole support staff in Columbus is one guy, and he doesn't know much.
bdavis8198
join:2002-05-16
Clarksburg, WV

bdavis8198

Member

WV RR

Well the reason for the slow speeds are because Time Warner did not purchase enough bandwith. They are right now getting 8 T1 lines installed. it should be up and running 1-3 weeks depending on how much Verizon drags their feet on running lines to them. If did not know, Verizon is releasing DSL in the area next month. Time Warner is stepping on their toes.
soun18
join:2002-07-14
Bridgeport, WV

soun18

Member

WV RR ( more )

RR has been slow up / 72 and down 150 for the last few weeks. The only exception was the first week of service.

I have called tech support ( 1 -866... ) several times about this. After complaining and going through the motions with the computer settings and not getting a sufficient answers, I finally called back and let them know that I have installed DSL and cable modems as a tech for the last several years and do telecommunications / computer work so I was not in the mood for any BS.

This got a different change in attitude. I finally got a straight answer that the service was "over sold" in this area and that they were at 95 - 100% of capacity.....

I called the billing office and promptly got a credit ( and will continue to call and get this credit ) until the service is up to "advertised" speeds.

In all fairness, I did not get a hassle with getting the full credit for all the days that were slow.

But I do have a problem with RR for not planning properly, or not stopping the "over selling" of the service sooner to satisfy the customers that they had at the time.

I test the speeds daily, record the speed, and will get every credit on my bill until they correct the issue.

nursemike
join:2001-10-14
Palm Bay, FL

nursemike

Member

Bad cables?

I had a cracker-jack installer. He went into the attic and found that years ago, when cable was first installed in the house, that the old type of cable was utilized. He strung new cable and tested the signal at all of the splitters and at the end of the cable which goes into the modem. The only problem that I had was with dropped connections and that was taken care of by replacing a bad modem. My best speed has been 2142 for downloading. You have a problem somewhere, and it just takes getting a tech who is willing to go the extra ten yards to find and correct it.

Suzuki Kid
join:2002-01-16
Allison Park, PA

Suzuki Kid

Member

Re: Bad cables?

that is very true, you also have to look at the splitters, in-line connectors, and connectors on the back of the tv's to see if you are getting signal leakage... this can be done by a tech who is willing and able to do this






Review by ExcessPhase See Profile

  • Location: Austin, Travis, TX, USA
  • Cost: $52 per month
skype/factime to Germany breaks down pretty often
Connection Reliability:
Value for money:

from/to Germany:

»idgtechmedia.speedtestcu ··· 157ca4f3
»www.wieistmeineip.de/erg ··· 712.html

speedtest.net:
»beta.speedtest.net/resul ··· 09877660
speedof.me:
»speedof.me/show.php?img= ··· -261.png

Skype/facetime to/from Germany is often without picture or even without voice

local speedtest here at dslreports.com failed 3 times in a row because of upload speed went to zero for some time/
Here is the local speed test successful after some playing around with parameters:
»[Cable Speed test: 25.31/10.36 34 ms]

upload speed to Germany is consistently zero

On 1/21/2018 2:50pm central:
»[Cable Speed test: 234.24/11.69 37 ms]
on 12/30/2017:
»[Cable Speed test: 233.16/10.34 36 ms]

4:15pm
After disabling "optimize for XBOX" on the wifi-router and enabling QOS and setting the wifi-bandwith to from auto 80:
I'm getting much better results.
»[Cable Speed test: 235.24/11.59 32 ms]

These tests were done on 12/25/2017 around 3pm central time

member for 10 years, 14 visits, last login: 3.5 years ago
updated 6.1 years ago


Review by Stroud See Profile

  • Location: Albany, Albany, NY, USA
  • Cost: $70 per month
no known usage caps, reps have been polite and helpful
overpriced, default hardware is crap
"Meh"
Pre Sales information:
Install Co-ordination:
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Value for money:

Solid "Meh" - TWC (now Spectrum) is functionally the only game in town; DSL is supposedly available, but the copper in my neighborhood is trash.

That said, my wired speeds are generally within spec, and my only troubles are wifi congestion related.

Install tech was on time, pleasant, & efficient; no complaints at all.

The base phone service ($15/mo) didn't include voicemail ($5/mo extra), which seems shitty to me, especially since cheap, high quality VoIP is so easy to find.

The original Ubee modem (unsure of exact model, but I believe it was the DVW32CB, as that is the only Ubee w/ voice ports I could find on the website) was "dual-band 11n", but could only transmit on 1 frequency - you had to manually set it for either 5GHz or 2.4GHz: since my kids' tablets were single-band, that meant crap wifi for me & the mrs until I got around to getting my own router. The fact that they charged **$30/mo** extra for wifi access made that sting just a little.

all reps with whom I've spoken have been polite and helpful, though I've not yet required tech support beyond "I got a new modem".

4 months after i returned their modem i noticed I was still being billed for the modem rental - a chat rep immediately corrected it and credited for the last month, but I had to push (politely, but firmly - didn't need to get nasty or threaten to cancel) to get credited for the 3 previous months, even though the date of the return was documented. I found this irksome, but not overly taxing.

member for 6.2 years, 33 visits, last login: 4.4 years ago
lodged 6.2 years ago


Review by MmmMan See Profile

  • Location: Brooklyn, Kings, NY, USA
  • Cost: $74 per month (48 month contract)
  • Install: about 12 days
Install quick and easy
Really bad connection. Right now 1138 PM, no internet, every 630am to 8 also
Also packet drips at least every 20 min. It seems like they use 1k packets so you can be out for 2 secs and collect drops
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Really sucks. No gaming. Bad monopoly. Fios is not done in block yet. I make complaints daily. They want me to run tests each time I wrote a ping and tracert app to just give info off to them.

They have rewired and done 4 site visits. 11:44 PM still no internet. Using the phone for this. Yeah. Awful.

Attachments:
Click for full size


member for 17.1 years, 133 visits, last login: 342 days ago
updated 6.2 years ago







Review by Defiance See Profile

  • Location: Burlington, Racine, WI, USA
  • Cost: $230 per month
  • Install: about 1 days
Connection Quality and Reliability with great speeds
Nothing Yet
Great for the price and great reliability
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

When I moved to Rochester, WI I placed a new order for Cable TV with a DVR and Cable Internet 15/1 with Turbo. The connection has been rock solid and I have no complaints about it at all. I had my own cable modem so everything went great

Update 3/09/2013
I moved back to Burlington, WI and placed a new order for 50/5mbps internet and Cable TV. My install was done on the same day I moved in. At this time I had purchased a Tivo XL4 Premiere box. The internet is really fast but not as fast as my 105/20mbps Comcast which I had for 9 months prior. I have issues with the Tivo not recording suggestions but this is an error with the TWC SDV boxes. Overall I'm pretty satisfied.

Update 5/08/2013
Everything is running smoothly. I'm close to getting my rebate. I think I have another month left to wait. The internet has been solid and no disconnects. The cable TV has been great as well. All and all I'm still satisfied.

Update 02/04/2016
I've been with TWC for about 5 years now. I stream a lot and use 1.5 TB data a month. I haven't had any issues with usage caps. Right now I have a triple play package with all the premium channels and 3 adult channels. This would be why my bill is so high. I wish it could go lower but you get what you pay for. TWC has been fantastic service wise. I haven't had an outage in over 5 years. With the reliability of service I wish they would add higher speeds.

Update 06/05/2016
Everything is solid. I haven't had any problems. I did notice a slight speed increase on my cable from 50/5 to 60/6. This could be the first step in going all digital and giving us better speeds and Maxx upgrades.

Update 01/29/2017
Burlington, WI now has MAXX upgrades! I'm getting speeds of 350/25mbps now. The install charge of $199.99 I think is a bit extreme for just pushing a config file. Otherwise TWC is now Spectrum and everything is much smoother!

Update 01/08/2018
Upgraded to the 400/20 services with no issues on Spectrum. The initial conversion from TWC to Spectrum which we did last year went smoothly with no issues as well. Serice has been rock solid. We have a TriplePlay package as well.

member for 21.5 years, 5627 visits, last login: a few minutes ago
updated 6.2 years ago


I am Done
@rr.com

I am Done

Anon

Frustrated with loose connection

I moved to Cleveland OH from VA and the only available internet/ cable service for the apartment complex was Time Warner Cable. So I ordered one. and ever since my internet connection was horrid.. exactly around 10:30 11:00am the Modem goes offline.. After numerous calls and 3 home visit the last guy detected it as a bad cable to my entry point..
Now I am given a discount after my calls to them.. although I had almost NO connection for 2 months ( Sporadic) I am offered only a week and 3 days when they didnt have someone to send to my home.. On top of that they never sent me a bill and now collection calls are calling...
I am tired and frustrated fighting with them..I work from home and internet connection is my bread and butter I had to go to ppls home and library to work these past two months almost every day but these ppl are master cons..

Review by tehkwhiz See Profile

  • Location: Findlay, Hancock, OH, USA
  • Cost: $45 per month
  • No Cap
Rock solid connection quality, great latency, no data caps
Kinda expensive, BS fee for Ultra upgrade, It's Spectrum
If you want a solid, reliable Internet connection with no cap, here's your answer.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've had TWC (now Spectrum) service for years, but haven't been bothered to write a review. Having just had a terrible experience with AT&T, I've decided to also throw my two cents in on TWC/Spectrum, albeit in more of a "TL;DR" style review.

When I first had service back around 2013, I was on the 50/5 package and using an SB6141. I had frequent dropouts and modem reboots, and nobody from TWC could fix it. My line specs were terrible. I left for AT&T, and when that went sour in about a year and a half, I came back to TWC - again on 50/5, but this time on an SB6183. During my absence from TWC, they had done a significant amount of rebuilding in my city, in addition to rebuilding the feed down to Columbus. Line quality is now rock solid, and in the two or three years I've been back on cable, I have had precisely *zero* service outages, and have never had an issue getting the speeds I pay for (usually more, thanks to overprovisioning).

I'm now on Spectrum "Ultra" which is 100/10. Asides from a BS $199 fee that they charge for somebody to sit on their ass and push a new config file to your modem (this really grinds my gears), the service is just as reliable, but with double the upload and download of TWC's 50/5. This is 2017, and there is no excuse for us to not have at least 20 Mbps upload (Comcast does it, and even AT&T offers 20 Mbps upload on their 75 and 100 Mbps VDSL2 service), but asides from the upload speed being low (IMO), I have no other gripes.

Customer service is... well, cable company customer service. Take that how you will.

I think $84.99 is a little pricy for 100/10, but this is America and it seems Internet costs everybody a lot of money, unless you're in an area with lots of competition. But, if you can foot the bill (or $44.99 for 60/5), you'll get a solid Internet connection with no caps in return.

Until AT&T deploys FTTH in my town, or Buckeye CableSystem comes down from Toledo to compete, I'll be on Spectrum.

Update, January 2018: Spectrum has bumped their standard tier to 100/10, and "Ultra" is now 120/10. Standard is overprovisioned to about 120 Mbps, and "Ultra" sees just shy of 150 Mbps. My "Ultra" service has been chugging along at around 144/13 with no problems. Rock solid connection, no dropouts and little-to-no uncorrectables after having the modem on for a month or longer. However, I switched my service to a new account in another household member's name, and now Spectrum can no longer provide me "Ultra" with a customer owned modem. I even purchased a brand new Netgear CM600, in case something wonky with my SB6183 was to blame. Spectrum tech support did send it up the chain, and it was allegedly marked as being an acknowledged problem. I've been told to give it another week or so, and it should be resolved. In the mean time, I am back on Standard Internet (100/10) and seeing around 120/12. At least I'm getting better pricing of $44.99. Ultra, once I can get it again, will be $64.99 whereas I was paying $84.99.

member for 12 years, 1488 visits, last login: 1 year ago
updated 6.2 years ago