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I ordered the special package charter spectrum combo $29.95 for each service. It was installed on time no issues. I use my own modem. And the cost compared to Verizon is considerably less. I have 200 download in 11 upload. I changed from Verizon Fios for cost alone and I have no regrets member for 23.4 years, 380 visits, last login: 4 years ago lodged 6 years ago
Pros: Very few issues. Consistent speed. Cons: If you need physical service you might have to wait. Originally ordered their 60/5Mbps plan which usually tested 65+ down and 4.5 - 5.5 up. Just got speed bumped to 100/10 Mbps for same price. Currently tested speed is 75+ down and 11 - 12 up but download speed my be limited by my router. Cable modem supplied is a Ubee DDW36C1. Rental is included in the price and if you supply your own modem there is no discount so may as well use theirs. They will charge an extra $5/mo. if you want wifi turned on. Otherwise it's just a dumb cable modem. Score: Pre Sales info: Almost impossible to find what the real targeted speeds are. I only know the upload speed is supposed to be 10MBps from review sites because I can't find this info on Spectrum's. Install: They came during their expected time window. Had to argue a little about the placement of the exterior box because they wanted to put it right next to the main electrical line. Had them put it on opposite side of house which was a shorter run anyway. Otherwise everything went well. Reliability: Usually solid. Sometimes during the day, around noon-ish, service is briefly interrupted. Maybe that's some kind of reboot time but I'm usually at work anyway and it's not every day. Otherwise I'd give top score here. Tech Support: Neutral because I've only had one problem and after running me through the basic troubleshooting they figured out there was a physical problem (neighbor's dog dug up and chewed the line). Services: Neutral because I just have regular internet. They include some anti virus suite or something but I don't use their stuff. Value: Best around here. Only one other provider offers similar speed and price but they have data caps. Note: In my area their physical service and repair is scheduled by area, not technician availability. They only come out to certain neighborhoods on certain days. So if your line got cut on a Tuesday they might already be coming to your neighborhood on Thursday or not till Saturday. Your service could be restored tomorrow or 5-6 days later regardless of how busy they actually are. member for 6.7 years, 20 visits, last login: 2.4 years ago updated 6.1 years ago
I've had TWC for years, sadly out here there is little options going. For the past 2.5 years I have had very few problems, in fact some of the times my problems were of my own making. Pricing is high, $92 for 50/5 internet alone is stupid high compared to other services, but they are the only game around here that gives me those speeds. My problems lately seem to stem from a local issue with some equipment at the local office (per notes from a tech who called me). However, Time Warner support REFUSES to do anything but blame the customers equipment. They do not listen when you have explained that you have already rebooted the modem, they do not understand that signal levels are viewable from their modems (SB 6120) and insist that when you can see the levels you MUST be getting that information from somewhere else. Every service has problems, it is how they deal with those problems that makes the company great or not worth the hassle. Time Warner desperately needs to fix their support services, they are abysmal! Blame the customer equipment is the first step, I am fortunate to have two laptops (and a couple other boxes) to test with as I have been told numerous times that it has to be my laptop, etc etc etc. Bottom line, TWC GET YOUR ACT TOGETHER REGARDING SUPPORT! We pay through the nose for a service and we should not be treated like the enemy when we call in. 2/9/2018 - Since Spectrum came along prices decreased a little and Cincinnati finally was upgraded to compete. I have since left for Fioptics with Cincinnati Bell. If Spectrum is all you can get they will suffice, but keep in mind if your area is densely populated you could see poor speeds during peak times. member for 10 years, 910 visits, last login: 7 days ago updated 6.1 years ago
After @ 7 calls. Still no fix. Spectrum (Time-Warner) Has NOT returned to fix trashed Internet feed Box in Utility rm. Ada*, an installer from a sub-contractor of Spectrum (Multi-Comm) could not make his key work to open the box for installation. So instead of getting the proper fitting key to open the box, he proceeded to pry open the box from side with screwdriver. In the process he ripped the box (2' x 4') box off the wall. It is now hanging from the main 4" cable service feed from the street! And has been in this condition for @ 1 month! We have called Spectrum many many times now. Spectrum has twice now sent "employees" out to "verify" the box needs repair! 4 times they've promised to have "construction" capable crew will be out to fix. NOTHING. WTF is wrong with these people? The time wasted trying to get these idiots to fix their own equipment has caused enough of a problem in the building with the tenants that we are banding together to place an ad in the local newspaper which will bring all this to light. It's not going to be pretty Spectrum! Many people will take note of your business model. I have never ever seen as incompetent a business as this business group named "Spectrum". Wow... Ok, now after the 10th call between myself and receptionist. Still nothing! I've spoken with "Spectrum central" wherever that calling center is in. They've promised me a call from a local dispatcher... Nothing, even after calling them back and repeating same request. This is INSANE. I plan to publish this as far and wide as possible. member for 9.4 years, 788 visits, last login: 117 days ago updated 6.1 years ago
TV Packages are priced EXTREMELY high! Everything has gone up since "Spectrum" took over im talking $50+ increases to your bill. With their 2007 DVR boxes that are buggy and crash prone this is especially irritating. member for 21.8 years, 1128 visits, last login: 105 days ago updated 6.1 years ago
from/to Germany: »idgtechmedia.speedtestcu ··· 157ca4f3 »www.wieistmeineip.de/erg ··· 712.html speedtest.net: »beta.speedtest.net/resul ··· 09877660 speedof.me: »speedof.me/show.php?img= ··· -261.png Skype/facetime to/from Germany is often without picture or even without voice local speedtest here at dslreports.com failed 3 times in a row because of upload speed went to zero for some time/ Here is the local speed test successful after some playing around with parameters: »[Cable Speed test: 25.31/10.36 34 ms] upload speed to Germany is consistently zero On 1/21/2018 2:50pm central: »[Cable Speed test: 234.24/11.69 37 ms] on 12/30/2017: »[Cable Speed test: 233.16/10.34 36 ms] 4:15pm After disabling "optimize for XBOX" on the wifi-router and enabling QOS and setting the wifi-bandwith to from auto 80: I'm getting much better results. »[Cable Speed test: 235.24/11.59 32 ms] These tests were done on 12/25/2017 around 3pm central time member for 10 years, 14 visits, last login: 3.5 years ago updated 6.1 years ago
Solid "Meh" - TWC (now Spectrum) is functionally the only game in town; DSL is supposedly available, but the copper in my neighborhood is trash. That said, my wired speeds are generally within spec, and my only troubles are wifi congestion related. Install tech was on time, pleasant, & efficient; no complaints at all. The base phone service ($15/mo) didn't include voicemail ($5/mo extra), which seems shitty to me, especially since cheap, high quality VoIP is so easy to find. The original Ubee modem (unsure of exact model, but I believe it was the DVW32CB, as that is the only Ubee w/ voice ports I could find on the website) was "dual-band 11n", but could only transmit on 1 frequency - you had to manually set it for either 5GHz or 2.4GHz: since my kids' tablets were single-band, that meant crap wifi for me & the mrs until I got around to getting my own router. The fact that they charged **$30/mo** extra for wifi access made that sting just a little. all reps with whom I've spoken have been polite and helpful, though I've not yet required tech support beyond "I got a new modem". 4 months after i returned their modem i noticed I was still being billed for the modem rental - a chat rep immediately corrected it and credited for the last month, but I had to push (politely, but firmly - didn't need to get nasty or threaten to cancel) to get credited for the 3 previous months, even though the date of the return was documented. I found this irksome, but not overly taxing. member for 6.2 years, 33 visits, last login: 4.4 years ago lodged 6.2 years ago
Really sucks. No gaming. Bad monopoly. Fios is not done in block yet. I make complaints daily. They want me to run tests each time I wrote a ping and tracert app to just give info off to them. They have rewired and done 4 site visits. 11:44 PM still no internet. Using the phone for this. Yeah. Awful. Attachments: member for 17.1 years, 133 visits, last login: 342 days ago updated 6.2 years ago
When I moved to Rochester, WI I placed a new order for Cable TV with a DVR and Cable Internet 15/1 with Turbo. The connection has been rock solid and I have no complaints about it at all. I had my own cable modem so everything went great Update 3/09/2013 I moved back to Burlington, WI and placed a new order for 50/5mbps internet and Cable TV. My install was done on the same day I moved in. At this time I had purchased a Tivo XL4 Premiere box. The internet is really fast but not as fast as my 105/20mbps Comcast which I had for 9 months prior. I have issues with the Tivo not recording suggestions but this is an error with the TWC SDV boxes. Overall I'm pretty satisfied. Update 5/08/2013 Everything is running smoothly. I'm close to getting my rebate. I think I have another month left to wait. The internet has been solid and no disconnects. The cable TV has been great as well. All and all I'm still satisfied. Update 02/04/2016 I've been with TWC for about 5 years now. I stream a lot and use 1.5 TB data a month. I haven't had any issues with usage caps. Right now I have a triple play package with all the premium channels and 3 adult channels. This would be why my bill is so high. I wish it could go lower but you get what you pay for. TWC has been fantastic service wise. I haven't had an outage in over 5 years. With the reliability of service I wish they would add higher speeds. Update 06/05/2016 Everything is solid. I haven't had any problems. I did notice a slight speed increase on my cable from 50/5 to 60/6. This could be the first step in going all digital and giving us better speeds and Maxx upgrades. Update 01/29/2017 Burlington, WI now has MAXX upgrades! I'm getting speeds of 350/25mbps now. The install charge of $199.99 I think is a bit extreme for just pushing a config file. Otherwise TWC is now Spectrum and everything is much smoother! Update 01/08/2018 Upgraded to the 400/20 services with no issues on Spectrum. The initial conversion from TWC to Spectrum which we did last year went smoothly with no issues as well. Serice has been rock solid. We have a TriplePlay package as well. member for 21.5 years, 5627 visits, last login: a few minutes ago updated 6.2 years ago
I've had TWC (now Spectrum) service for years, but haven't been bothered to write a review. Having just had a terrible experience with AT&T, I've decided to also throw my two cents in on TWC/Spectrum, albeit in more of a "TL;DR" style review. When I first had service back around 2013, I was on the 50/5 package and using an SB6141. I had frequent dropouts and modem reboots, and nobody from TWC could fix it. My line specs were terrible. I left for AT&T, and when that went sour in about a year and a half, I came back to TWC - again on 50/5, but this time on an SB6183. During my absence from TWC, they had done a significant amount of rebuilding in my city, in addition to rebuilding the feed down to Columbus. Line quality is now rock solid, and in the two or three years I've been back on cable, I have had precisely *zero* service outages, and have never had an issue getting the speeds I pay for (usually more, thanks to overprovisioning). I'm now on Spectrum "Ultra" which is 100/10. Asides from a BS $199 fee that they charge for somebody to sit on their ass and push a new config file to your modem (this really grinds my gears), the service is just as reliable, but with double the upload and download of TWC's 50/5. This is 2017, and there is no excuse for us to not have at least 20 Mbps upload (Comcast does it, and even AT&T offers 20 Mbps upload on their 75 and 100 Mbps VDSL2 service), but asides from the upload speed being low (IMO), I have no other gripes. Customer service is... well, cable company customer service. Take that how you will. I think $84.99 is a little pricy for 100/10, but this is America and it seems Internet costs everybody a lot of money, unless you're in an area with lots of competition. But, if you can foot the bill (or $44.99 for 60/5), you'll get a solid Internet connection with no caps in return. Until AT&T deploys FTTH in my town, or Buckeye CableSystem comes down from Toledo to compete, I'll be on Spectrum. Update, January 2018: Spectrum has bumped their standard tier to 100/10, and "Ultra" is now 120/10. Standard is overprovisioned to about 120 Mbps, and "Ultra" sees just shy of 150 Mbps. My "Ultra" service has been chugging along at around 144/13 with no problems. Rock solid connection, no dropouts and little-to-no uncorrectables after having the modem on for a month or longer. However, I switched my service to a new account in another household member's name, and now Spectrum can no longer provide me "Ultra" with a customer owned modem. I even purchased a brand new Netgear CM600, in case something wonky with my SB6183 was to blame. Spectrum tech support did send it up the chain, and it was allegedly marked as being an acknowledged problem. I've been told to give it another week or so, and it should be resolved. In the mean time, I am back on Standard Internet (100/10) and seeing around 120/12. At least I'm getting better pricing of $44.99. Ultra, once I can get it again, will be $64.99 whereas I was paying $84.99. member for 12 years, 1488 visits, last login: 1 year ago updated 6.2 years ago |