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Review by thefoxbox 
member for 8.6 years, 53 visits, last login: 143 days ago
updated 143 days ago
 Irving,Dallas,TX
 $70 per month about 7 days "Comcast was a positive... then Time-Warner came around." "Slower speed, horrible response rates, prices going up and up." "Sadly, no one else can provide me high-speed. I'm stuck, and hating it."
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I enjoyed Verizon FiOS' reliable service for almost six years, then I moved out to an apartment which is locked in to a contract with TimeCrap Warner, like most apartments unfortunately. It's been a nightmare since day one. Packet loss, outages, slowdowns, inconsistent internet speeds are common, even after replacing all equipment and checking the signal strength of all lines inside the apartment. It's even worse since I work from home and when my Internet AND TV service both start messing up at the same time at least once a week, it basically kills my productivity.
I can't wait until I get a home so that I don't have to keep feeding this god-awful company.
Below is my review from 2006-2007:
Things were great. I was getting high-speed and the second-to-the-most-expensive cable package (2 premium packages and the rest of the junk) for $65.35 every month. My discounts were bigger than my monthly bill--pure heaven.
Then twelve months passed.
Now my bill is over $100 easily. It's horrible, but that's life.
What I don't like is the quality of cable service going down, down, down... as well as the speed.
Do all good things HAVE to come to an end?...
My speed was faster than any of my friends in Irving, TX.... but lately, it's horrible.... I have to resort to some.. tactics... to restore some order in this slow disorder that is Time-Warner. You let me down.
But, the stuff about outages, I haven't really had to deal with that--just non-stop problems with my DVR not actually showing any live video.
~~~
I dumped TimeWarner in December of '07 after they spontaneously suspended my Internet connection. One of my friends had caused spam mail to be sent out from my line and I wasn't aware of this. I was not called or notified about this and went without Internet for two days while they tried to "diagnose the problem." They reactivated my service but it was barely 25% of the speed it was before they messed with it. A huge disappointment, but now I have 20mbps down/5mbps up from Verizon for only 15 more a month. It was definitely worth it. Bye TWC!
(Updated ratings to reflect the final chapter of the service)
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 Review by jduffy
member for 6.7 years, 502 visits, last login: 27 days ago
updated 145 days ago
- Cincinnati,Hamilton,OH
- $45 per month
- about 1 days
- "Great Download Speed if using Turbo."
- "high price, cannot run a home web server on consumer side forces you to business class, horrible upload speed"
- "Consumer RR is poorly supported, takes too long to respond for outages"
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I had been using Cincinnati Bell Zoomtown. But being a ham radio operator forced me to go to Road Runner. You see the bell system uses unshielded twin pair wires which tends to act as an antenna when I was transmitting with the radio. The interference would knock the Zoomtown DSL off and lose it's link. Since I run a home web server, it's not good to have the DSL connection off-line.
So I order Road Runner to give it a try. The shielded cable does not pick up the radio transmissions so it is compatible with my hobby. The only problem is that RR consumer does not allow you to run a home server, and they block some ports, which kind of forces you to go with business class.
Business class service is great. Once I came down in the morning and found that RR was off-line and the "modem" no longer syncing. I called TW business class service at 7:00 am and someone was at my house by 8:10 am. They did a temporary fix to get it up, but said the cable to the house needed to be replaced which they did two weeks later with a heavier cable with less resistance for the length of run to the house which they said was the problem.
Speed is great, business support is great, but at $60 a month, it is a bit high in price and they don't bundle the business class service with any consumer products.
May 18, 2011 - OK last month I canceled RR business class to move to consumer service. What a freaking nightmare that was. First, I had to move my home web server to an outside service. That just took time, but was pretty easy. I also wanted to do this because TW offered a service to get cable channels on iPad. Well you have to have consumer RR to do this as it will not work with business class RR. Second, I could not take advantage of any package discounts and we had cable TV and telephone with TW.
So I called and said I wanted to move from business class RR to consumer turbo. The consumer rep said no problem. She set it up in minutes. Then switched me over to the business class RR folks to cancel. They told me I had to give 30 days notice. I called BS on that because I told them that was moving from one side of the house to the other. That made no difference. I had to fill out a disconnect form and send it back which I did. Then I asked to speak to someone in management about having to pay for another month of business class RR. They switched me to a woman but got her voicemail. Left a message. No return call.
When the bill came they charged me for another full month - not prorated like it should have been even with 30 days notice. More calls to local people and no return calls. Finally I called the corporate office, specifically the office of TW president. Well that got things rolling. They credited my bill for the month.
Then they sent a tech out who without telling me, put a filter on my line because of the business service cancellation. That shut off my cable TV, RR and phones. Called TW customer service and told them I had an outage. They sent someone out six hours later who found the filter and removed it. I guess the idiots on the business side of the house don't check the residential side to make sure they are not shutting off other services. It's a residential area, not too hard to figure it out. So I called and demanded a credit, which I received.
The service is not as reliable as business class. I experienced two outages in 45 days because of equipment failure on their part (affected the entire street). They advertise 15MB download and 768KB upload. I usually get about 10MB download and about 600KB upload. You would think they could increase upload speed to 1.5MB at the very least.
In any case, their phone support is bad, the prices are too high and they need to coordinate better between business and residential. We need more competition to so these companies will provide better service and pricing.
August 2012 - Still using Road Runner Turbo. Works fairly well. Service response is slow. At times the service seems to hang, but generally I am happy with the service.
December 2012 - Well since TW started charging a fee for the cable modem to get more revenue, I went out and purchased an SB6141 for $89 to replace theirs with mine. Now since you cannot buy a cable modem with telephone integration, I decided to move my phone service and ported out the numbers to other services for my home and home office lines. So instead of TW getting an extra $4 a month for the cable modem, they have now lost about $65 a month for the phone service. Typical stupid nickel and dime fees that cause you to say "enough" and start cutting back on the monthly expenditure to that vendor.
Internet service is just OK, the download seems to be fine, but the upload speed is a horrible 1Mbps (download 15Mbps). As soon as Cincinnati Bell comes in this area with the FIOS upgrade, we may consider that service. TW needs some competition.
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 Review by sambowomble
member for 3.5 years, 386 visits, last login: a few hours ago
updated 146 days ago
- Lakeland,Polk,FL
- $60 per month
- "Tech and CS support fast to resolve issues"
- "PC techs need more training, costs are a tad high."
- "Very reliable internet service, using pindom.com to report downtimes, none so far!"
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Over the years still not having any issues with RoadRunner. Better than anything out there. Satellite too slow, Fios non existent in my neighborhood, dialup too old, dsl unreliable, and there is 4g but I go over way more than VZ will allow. Roadrunner has excellent content but their technical support lines take way too long to contact anyone and sometimes you have to get though to several people to get help but in the end, they get it fixed.
Comments:
 sambowombleAre you sure? If not check againPremium
join:2009-11-23
Polk County | Fios Fios? I cannot get fios because Verizon is too lazy to run fiber to a house near a school!?!?!?!? | |
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Review by big_rock
member for 5.5 years, 3 visits, last login: 147 days ago
updated 147 days ago
- Saint Cloud,Osceola,FL
- $105 per month
- "usually reliable"
- "services are over priced"
- "What's to like or not like? They're the only game in town"
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RoadRunner's cable internet is generally reliable. Speed for the most part is good. Would like to see more options as to speeds. You have to go for 6mgs or higher, or slow 384kbs. Lack of a spam filter is my biggest complaint. Everyone else has spam filter, why doesn't RoadRunner?
But my biggest complaint is Time-Warner's cable TV. Cable lineup sucks and is way overpriced. But they are the only game in town, so what happened to all the big talk about competition in cable TV?
12/28/2012
RoadRunner finally has a spam filter, not that it does much good. And yes, they now offer multiply speeds, but at a price, which is way too high, but it's better than DSL in my area, which is CenturyLink-don't even want to go there.
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 Review by nozero
member for 13.4 years, 4497 visits, last login: 38 days ago
updated 148 days ago
- InnerSanctum
- $80 per month
- "Pretty good overall. Most tech support reps are very good!"
- "happy"
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I've had excellent support for the last 6 months or more. Service has been off and on 1/4 to full 20 Mbps for the last 8 weeks or so. Since last visit 12/2712 and the installation of a Motorola Residential Gateway (DOCSYS 3.0), it's been running @ 100%.
I can't speak about Pre Sales or Install, as that was done by Arlington Telecable many, many years ago. Then ATT bought them out, then Comcast and now TWC/Roadrunner.
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 Review by Derwood
member for 10.3 years, 4379 visits, last login: a few hours ago
updated 152 days ago
- Dayton,Greene,OH
 Business customer- $65 per month
- (12 month contract)
- about 7 days
- "When its working right, speeds are quick."
- "Customer Service/Tech Support is slow to react."
- "Faster than DSL for less money on business class line."
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My line is business class RoadRunner. Max speed is 10mbit/1.5mbit with 1 static IP. Extra static IP's cost $10/month.
Installation took most of a day due to a) the box in my front yard being dead and b) the static IP that I was assigned had no routing. Once those issues were corrected, I was able to set up my firewall and servers.
Since then, I notice that download speeds in the evening usually drop to 3-4 megabit. Speeds usually stay there until 2 or 3 in the morning.
11/4/2008 - Well, it took some time and some fighting to get them to wake up, but it appears that my node has finally been split. I no longer have packet loss or slow downs in the evenings. Speeds are steady. If you have similar problems, I recommend you keep documentation of who you talk to, and push to get a supervisor involved. Keep at it and call them every day. And, if you have the ability, set up software like PingPlotter or SmokePing to show the degradation as it happens, and email them the charts.
3/6/2009 - Another quick update. Had another hiccup with service. Started getting disconnects every 30-40 minutes which really played havoc with my VPN connection I use for work, and things like AIM, Yahoo IM, etc. This was solved more quickly than my last problem. Had 2 guys visit and tell me signals were not right on transmit side. Line tech came out and fixed levels. Still had problems. Finally talked to 3rd level support tech who stayed on phone with me for a couple of hours to track problem. He could see the disconnects happen because I'd queue up a large download and he would wait for the disconnect. At his suggestion I did full diagnostics on my firewall, including replacing NICs and going back to an older version of PFSense. Still got disconnected.
He finally agreed to have my modem replaced, and that ended up being the problem. The Ambit modem I had was an older model and it was replaced with a newer one. All has been well since then.
2/8/2010 - No issues over the past year. Although from time to time in the evenings I do see slowdowns, although not bad enough to make a lot of noise over. I'm still mostly unimpressed by their support. I think they should put people on Broadbandreports.com like AT&T does. But, they probably won't
10/5.2010 - OK, so I'm updating again.. No major changes. Just some irritations that guarantee that I'll switch as soon as something better comes along. From time to time, RoadRunner does maintenance at night. I completely understand the need to do maintenance. However, it would really be nice if there was a way to send email updates (especially to us business class subscribers) informing us of any potential outages due to maintenance. I do most of my work after midnight. Right in the target time for maintenance. Again, an email would be nice. And that crappy website that supposedly lists network status is junk. If you're gonna have it, update it and use it properly.
Second gripe is DOCSIS 3. Those of us on the business class side of things would really like to have it. You're already rolling it out to residential, so why not us?
Third gripe is this garbage about metered billing. Give it up already. I've seen your 10K reports online. You've already seen a massive ROI on your investments. Isn't it time to cut your customers a break?
4/6/2011 - Another year.. DOCSIS 3 is available to residential subscribers but not business class.. If I didn't need a static IP, I'd be on the residential side. The business class side is stupid.. Teleworker line 10 down/1.5 up for $60 a month. Then the first step above that is 20/2, but costs $300 a month.. Way to plan things out..
I just have RR because I hate AT&T more than I hate TW at the moment. If someone (anyone) would deploy fiber around here, I'd be gone so fast I'd leave a hole in the air.
9/6/2011 - So, I renewed my contract for another year in June. Since then, my billing is all messed up. The bill I got this weekend says I owe $140 even though I've paid all months on time and in the proper amounts. I've talked to billing and my account rep multiple times and everyone assures me that it will be taken care of. I'm just waiting to be disconnected. I'm really getting sick of this crap. I really wish someone out there offered something decent that didn't require dealing with AT&T or Time Warner.
9/21/2011 - So, it appears that it took almost 2 months and numerous phone calls to multiple people to get my billing problem corrected. In all, I received exactly ONE phone call from someone at TW. I had to chase the entire thing down, pester people and be a royal pain to get it fixed. If there was anyone else in the Dayton area besides TW and AT&T, I'd be switched over in a heartbeat.
5/21/2012 - I'm at contract renewal time again and Time Warner has stagnated.
No speed improvements for business class.. Wideband is offered only for residential, which does not offer static IP's. In addition, there has been a packet loss issue in my area for 3 weeks now.
I've looked at Uverse, and they now offer static IPs. My one concern is bandwidth caps. If they don't cap business class, I'm gone. TW can kiss me goodbye.
12/23/2012 - Very little has changed with TW. Business class speeds are not increasing, unless you want to pay $300 a month. I haven't renewed my contract because of the 3 month long billing screwup the last time I renewed. speed is still 10mbit download and 1.5mbit upload. Can't get 30/5 or 50/5 on business class. Have to get that from residential side, where they will most likely start caps some time in the next few years. I hate both TW and AT&T with a passion. I'd go somewhere else if I could.
Comments:
| | Curious What kind of business class are you on for 65 bucks? | |
| | DerwoodWherever you go, there you arePremium
join:2003-01-21
Dayton, OH | Re: Curious Its called the Teleworker package. Its 10mbit download, 1.5mbit upload and you get a single static IP. | |
| | | | | Re: Curious I wonder if its the same in the Kansas City market?
The web page doesn't give prices. On this forum users in different area's have much different prices.
Some as high as 200+ dollars per month something similar to yours. | |
| | | | DerwoodWherever you go, there you arePremium
join:2003-01-21
Dayton, OH Reviews:
 ·RoadRunner Cable
| Re: Curious Yes.. The price and speed varies from market to market.
If I want to go up to 20mbit down and 2 mbit up, the price jumps from $65 a month to $299 a month in the Western Ohio region.
And, last time I looked, the teleworker package isn't even listed on the website.
I just renewed my contract for another year and I'm kind of disappointed. They have no plans to take business class to DOCSIS3, so no 30 or 50 mbit speeds. If I didn't need the static IP, I'd be over to a regular account in an instant. | |
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Review by boombie
member for 12.4 years, 3700 visits, last login: a few hours ago
updated 165 days ago
- Milwaukee,Milwaukee,WI
- $50 per month
- about 3 days
- "good speed better than I could get with dsl"
- "pricy compared to dsl"
- "Good service"
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Recently contacted support through the direct forum about a small speed issue (wrong profile) and installing my purchased modem. (to avoid the new fee) My issues were taken care of promptly and without picking up the phone. Thanks again twcableRyan and twcableJim.
Bus class offered as a perk through work, had att dsl 1.5 384 on a marginal line so cancelled and went with rr. 8000 down 1000 up consistant speeds First modem I got sucked, sb4100 constant reboots
even on a clean line replaced with sb5101 no problems. alternate tech support number. When I called with the constant reboots the agent said bad modem. I disconnected it went to work, after work went to a local office to get the modem replaced, got home there was a time warner truck there. said my modem went completely out and he was there to replace it
Talk about service.
Update
Upload speed increased to 1500. No other changes.Extremely stable
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 Review by banditws6
member for 11.7 years, 5966 visits, last login: a few minutes ago
updated 173 days ago
- Frisco,Denton,TX
- $53 per month
- about 5 days
- "6 DS / 4 US channels in North TX; good pings; getting the speed I paid for."
- "Lots of congestion issues in this area; value/dollar without TV service isn't the greatest."
- "Solid and fast service in northwest Frisco provided you have a DOCSIS 3 modem."
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I moved to Frisco after living in Florida under Comcast's umbrella for the last 10 years. At my new address the only service I can get is Time Warner's Road Runner cable (I was hoping for FiOS, but it was not to be!). In this area, Time Warner is offering a promotional rate of about $44 for Turbo (20 Mbps down / 2 Mbps up) for one year, so I went for it -- especially since I am not planning to order TV service and will be using Netflix and OTA only.
I ordered online on Monday 2/21 and was scheduled for an install on 3/1. That was too far out for my liking, so I called in and got a Saturday appointment on 2/26 (somebody had canceled). The tech arrived right on time on 2/26 and had the install done pretty quick, no BS, no crappy cable company software...it just worked. Modem supplied by Time Warner was an Ambit U10C018.
Since the install, multiple speed tests show that I'm consistently getting about 19.75 Mbps down and 1.9 Mbps up, so that's about as good as I could expect. Curiously, there does not seem to be any Powerboost support. I had thought Road Runner had this capability that I had previously enjoyed under Comcast, but I'm not getting it -- maybe the Ambit modem is not compatible; haven't researched that yet. Powerboost was never a big plus for me, and I could take it or leave it, so I am not currently complaining.
Although I am getting my current rates for a year, I am not sure what price I can expect to pay when the promotional period is up. Despite trying to learn this information, no one at Time Warner would tell me. One rep even insisted that the $44 I'm paying for 20/2 service *IS* the regular rate -- yeah right! I may need to drop back down to standard 10/1 service at the conclusion of the promo period, especially if they hit me with a "no cable TV" unbundling fee. In the meantime, though, I'm going to enjoy the speed.
Edited to add that my signal levels are what I consider excellent for both downstream and upstream. Receive power level is 3.8 dB and transmit is 40.7 dB. Much better than the often marginal signals (especially for downstream) that I had with Comcast at my old address in Naples, FL.
Will update this review if conditions change.
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Update on 2/19/2012:
As expected I lost the promotional rate a year after signup; the regular Turbo tier rate of about $65 was more than I wanted to pay so I dropped down to the 10 Mbps tier. So far everything still seems to work well (Netflix streaming, etc.).
Service still seems reliable but slowdown can be quite evident on weekends and during certain times of the evening.
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Update on 11/19/2012:
Slowdown became quite pronounced, to the point where I was only getting 3-4 megabits of usable downstream bandwidth during most hours. Ended up purchasing a Zoom 5341J DOCSIS 3 cable modem to alleviate this via channel bonding. Since the North Texas TWC area has 6 downstream channels (and 4 upstream channels) available for bonding, I am now seeing every bit of my subscribed 10/1 speeds and am a much happier customer. This will also exempt me from paying the upcoming modem lease fee that TWC will be imposing soon.
AT&T also recently greenlit my address for U-Verse at 18 Mbps, but now that TWC is upgrading 10/1 subscribers to 15/1 soon, and I am getting reliable speeds thanks to channel bonding, I see no compelling reason to change providers. Previously I had become irked that $53/mo. for 10/1 service wasn't that great of a value, but at 15/1 the price seems more attractive. Just wish we could get even an extra megabit of upload bandwidth! 1 Mb makes using cloud storage and YouTube uploads pretty painful.
Also, I have updated my total monthly cost to reflect current pricing for the 10/1 Standard tier without TV service (about $53/month).
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Update on 12/2/2012:
Time Warner has upgraded our area to 15/1 for the Standard tier, as they're in the process of doing nationwide. Modem needed a power cycle to pick up on it. With my new DOCSIS 3 modem I'm getting the full 15/1 every time I've checked.
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Review by paulcan
member for 7.6 years, 19 visits, last login: 93 days ago
updated 178 days ago
- Painesville,Lake,OH
- $61 per month
- "Cable is the best technology for delivering high speed"
- "Cable companies have a monopoly on the technology"
- "Time Warner has gotten a little better on speeds but still well below advertised speeds."
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TWC is still exhibiting all the classic behaviors of a monopoly, high prices and low quality. Four years ago I paid 68.00 for internet and a TV service one step up from basic. About a year ago when I found I could drop the TV service to save $ 20.00 I did. Within 2 months they boosted my internet service by about 14.00. Just recently they gave me a choice to buy my own modem or start paying rental on the their modem they required me to replace my modem with 2 years ago. The modem they replaced mine with wasn't any more current than my modem was. The modem I just recently purchased to replace their modem with, so as not to give them $4.00 more per month, is more up to date. It is DocSys3, theirs is DocSys2. However, they apparently don't seem to use the newer technology. My speeds are just as slow as ever. So I sent yet another letter to the FCC explaining to them that monopolistic companies like TWC need to be put on a short leash.
I won't write the volumes I could about their telephone employees and tech people they send to your house. Suffice it to say they are either grossly misinformed by management or they are just dumber than rocks. It is just hard to tell which.
Old Review.
Time Warner suggests their high speed premium internet download speeds range from 13,000 kb/s to 15,000 kb/s. They also suggest their standard internet speeds are from 6,000 to 7,000 kb/s. In reality, speeds they deliver most of the time across the internet are about 25%, and often less than 25%, of those speeds. In short a good DSL service will rival them in speed.
Adelphia was my ISP until it was sold to Time Warner. I never thought Adelphia was all that great but Time Warner is much, much worse.
Adelphia speeds for standard service ranged consistently in the 4,000/6500 kb/s range. Soon after TW bought Adelphia, speeds dropped to around 1500 kb/s on average. I also experienced problems with my VOIP and television at the same time. TW also raised the rates about 5%.
I upgraded to Time Warner premium service 10 months ago to compensate for slower speeds Time Warner was delivering. For a while got speeds equal to about I had with standard Adelphia service. Then the premium speeds dropped to the 1500-2000 kb/s range and I also saw speeds as low as 435 kb/s.
During the ten months I paid for their premium internet service I never saw any speeds over 8,500 kb/s, and those times were rare.
I found after three or four service quality drop-outs that it normally takes over an hour to get speeds back to 4,000-6,000 kb/s. I could write several pages about their low quality help service. The short version is, to correct speed or line quality problems it takes 15-20 minutes on hold before talking to anyone. Once connected to live help, much more time is consumed from being passed on from one poorly trained help assistant to the next until an assistant with sufficient knowledge and authority tries to take care of the problem. Each time the user is passed on from one help assistant to the next, the user must restate the problem, Name, address, phone number, TW account number and last 4 SS# digits.
I know there are cable providers that provide a quality service for a reasonable price. Time Warner is just not one of them.
I believe that the reason is that to save money TW puts a tight budget on the amounts they have to pay long distance carriers, like Sprint and Verizon. They contract with these carriers for transporting signals beyond their local networks by purchasing bandwidth. Bandwidth is a volume concept, and the charge is basically for the number of bits transported in a given time.
In order to stay within their bandwidth budget, they throttle the speed of the signal so that fewer bits per second are transported.
Most people know that AOL bought Time Warner a few years ago. I had AOL dialup service 12 to 15 years ago. AOL had a very similar system of operation back then. That was and still is, advertise the heck out of what the technology is capable of but not purchase the required equipment and services sufficient to deliver an acceptable level of service.
In those days the web could only be accessed by home users with dialup service. AOL users often had to dial an access number up to 10 or more times to log on, only to be disconnected a few moments later. AOL help service was also as bad then as now too.
Comments:
| | Slow RR TWC does use Docsis 3 modems, just not for Docsis 2 speeds. Sounds like you're having an issue with signal strengths, have you done any actual troubleshooting? | |
| | | I'm having the same issues with Time Warner In the past 3 months they have increased my internet bill by over 16. Can't wait to see what the bill will be next month. I pulled out my old cable modem and replaced the crappy one they orginally gave me.
But I think you wasted your money on the docsis 3.0 modem. the 2.0 specs go up to 42mb/s
»en.wikipedia.org/wiki/DOCSIS
Fortunately for me, i have an option with at&t uverse for my area. Looks like i'll be switching as soon as i can get to the store to make sure they waive all of their "fees" | |
| | | | Re: I'm having the same issues with Time Warner Those are theoretical speeds, most DOCSIS 2 modems are only tested for 30-35 at most. Your bill probably increased because you lost a promotion. TWC hasn't raised rates for standard HSD in quite some time. | |
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KT2HPremium
join:2008-04-26
Schenectady, NY | Buy your own modem My speed doubled and they don't get my $4.00 increased fee. hehe | |
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 Review by LadyL
member for 10.6 years, 4953 visits, last login: a few hours ago
updated 181 days ago
- Lorain,Lorain,OH
- $58 per month
- "reliable"
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Service is ok for what I need.
Nothing new,other than the price increase.
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