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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3104 reviews (1816 good) (634 bad)
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Review by aguypd See Profile

  • Location: Silver Springs,Wyoming,NY
  • Cost: $102 per month
  • Install: about 4 days
Good "Usually good bandwidth"
Bad "TV channels will jitter at times, because of the compressed bandwidth"
Overall "Good deal for the price, when you get their package deal"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Frontier Communi..

(update 2014-2) After our fourth DVR stopped working in two years, we decided to just drop the cable TV and digital phone and keep only the Internet. We upgraded the Internet from Standard to Ultimate, so we will see how that does. It will be a price increase to $102, but with dropping the TV and phone, it will be a savings of about $50. Even with purchase of Netflix, we are still saving over $40. The few shows that we used to watch on TV, we can still watch online.

(update 2013-12) Looking over our cable bill from Time Warner Cable, I was struck by the extra charges.
We have their DVR service, so that we can record shows and watch them later. It is really nice for fast forwarding over all the commercials. We can watch an hour worth of news in just under 40 minutes.
The bill has the DVR service at $12.95, but there is another $8.49 for equipment charges for 1 DVR converter and 1 remote.
That's a total of $21.44 for having a DVR. Time Warner Cable will "nickel & dime" you to death.
We called Time Warner Cable and talked to one guy about "lowering our bill" and the guy instead tried offer us a deal that would "save money on our bill."
We declined and then called back and talked to a different representative, when told that we were looking at getting rid of the TV, possibly the phone, too, and just keeping the Internet, she offered us a better deal for one year. We will save $5.

(update 2013-06)Now, Time Warner has raised fees by creating new charges, such as a modem rental fee or you can buy your own. We bought our own, but since then, we have been struggling to get the former bandwidth of 15,000/1,000, we are usually getting about 5,000/300.

(update 2012-11)We have the three-in-one service and now we are going to be charged a modem rental fee. If we want to purchase one off of their approved list, we then have to put in a splitter to hook up our own and continue to use Time Warner's for the digital phone.
This doesn't make a lot of sense to me, so we will probably just get rid of the digital phone, when we purchase our own modem.

(update 2012-01)Our Internet has been rock solid. We have been very happy with our service.

(update 2010-09)Our Internet service has been rock solid, except for one weekend, but they credited out account for the time it was down.

The bandwidth with Powerboost is consistenly around 17-19 Mbs and after Powerboost ends, it stays pretty consistent around 9 Mbs.
The latency is pretty consistent to NYC, at about 30 ms.

(update)Road Runner has just upgraded our upload to 1 Mbs and is pretty consistent at around .97 Mbs. It is a nice feature and we will see how the price of Road Runner does with their new rates coming out next month.

(update)After continuously comparing the bandwidth between my mom's dsl with Frontier and our Road Runner, Road Runner had consistently had three times the bandwidth and less than half of the latency.

(update)Even with the Powerboost added, you can compare large files, that overcome the first 10 MB Powerboost and show you your true bandwidth usually by using a java based bandwidth test.
Seeing the true bandwidth after Powerboost, it is still 3 times faster than Frontiernet.

(update)Time Warner has put their tiers and caps on the back burner, until they "educate the consumer." They have added some tier and cap terminology to their TOS, so it might not be too much longer before they decide to initiate it onto their plans.

(update)Time Warner announced that they are going to be starting caps and charging by a tiered program with overages at $1/GB. If they do start that, then the cable TV will be getting scaled back. If it still too expensive, then we might end up going back to FrontierNet, since they have said they decided to NOT start caps and a tiered program.

(update)Switched back after trying FrontierNet. The technician came out and installed the modem in just a few minutes and we were up.

The bandwidth is three times what we were getting with FrontierNet. It was a mistake to switch over to FrontierNet in the first place. Especially, now that they are talking about adding caps and tiered service plans.

However, when we had called to have Road Runner installed, again, we were NOT given the option for a self-install kit. In our next bill, they attempted to charge us for the install, in which we complained. They removed the charge.

(update)FrontierNet offered us a deal where the first year was free, plus a modem charge and then the second year was $30 plus modem fee, so we switched from Road Runner to FrontierNet.

Mailed us a self-install kit

Switched to Frontier, when they offered us a deal of the first year free and the second year at $30/month.

However, Road Runner is almost three times the bandwidth, so based on bandwidth to price, Road Runner was the better deal. Will probably be coming back to Road Runner, soon.


member for 6.2 years, 2439 visits, last login: a few minutes ago
updated 144 days ago

Comments:

Review by tcarcur See Profile

  • Location: San Antonio,Bexar,TX
  • Cost: $69 per month
  • Install: about 2 days
Good "More Mbps per Dollar than U-Verse (in my zip code)"
Bad "Rates are not permanent. Need to call every 9-12 months to renegotiate."
Overall "The "better" ISP in my zip code. Not 100% good, but not terrible."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I picked up the modem from a TWC store, after 7 months I purchased my own online.

Had an outage that lasted 4 days because they "forgot" to enable the "port" at my apartment after their maintenance. Phone support was clueless as to what the issue was. Had to wait 4 days to have a service tech come over, and fix the problem without even getting out of his truck (he called in to enable the port). The tech was cool and explained to me what the issue was and what to tell the phone guys if it happens again.

Speed test on 3/23/14 at 12:51 central. Have Extreme 50 internet. Speed fluctuates between 30 - 55mbps throughout the day. No TV or Phone service. Own modem SB6141.

No news is good news. Haven't had to talk to them or anything in a long time. I do occasionally get phone calls from them trying to get me sign up for Cable TV or phone service.

member for 202 days, 130 visits, last login: 10 days ago
updated 150 days ago

Comments:

Review by sitallik See Profile

  • Location: Lancaster,Los Angeles,CA
  • Cost: $30 per month
  • Install: about 20 days
Good "Support Personal that comes out to the house"
Bad "Support Personal on Chat or phone"
Overall "I wish I could get another service!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am attempting to connect to a website that allows me to open an account for a new game that is scheduled to come out on 04/04/14 (it's Elder Scrolls Online) - I had a beta invite for the game and therefor am trying since a few months already to resolve this problem.

The website works, friends who live in different states and who don't have TimeWarner had no problems accessing the site. I also can access the site in a limited way if I use a proxy server.

I am sure that the problems are not caused by my set up (I did a lot of troubleshooting regarding that).

When calling TimeWarner I'm treated with disrespect (one Rep told me to 'click the Internet button', another one told me that the ticket was forwarded to the 'engineers' who would fix the issue and when I called 3 or 4 days later I was told that the rep had closed the ticket after we were done talking).

I think that TimeWarner restricts access to the website especially since Elder Scrolls Customer Service reps are telling me that other customers with TimeWarner also can not access the site.

I don't understand why they do that. There's nothing illegal or questionable about the site. I don't understand why they don't allow users to get to it. I also can not understand the terrible way the customer service is reacting to my inquiries.

I'm very disappointed with TimeWarner and have launched in the meantime a complaint with the Public Utility Commission, hoping that they are willing and able to do something about the situation.

member for 152 days, 0 visits, last login: 152 days ago
updated 152 days ago

Comments:
why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
·Verizon Wireless..
·CenturyLink
·AT&T Wireless Br..

Is it just this one web site or are other web pages like this as well

If other web pages do/act like this as well it's likely packet loss, if not maybe they just don't like the web site. In both cases, well good luck getting them to care.

I think your rating is to forgiving to this ISP, but that's likely because I have gone though true CS BS. Both chat and phone support is just, well useless.

The only thing that is worse is DSL. That's when the CS reps pull out the F and S words out about how much they don't care your internet has been down for weeks and that you don't want to pay for non working service.

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

What website exactly?

I'm not having any problems accessing Elder Scrolls Online on my TWC connection.
»elderscrollsonline.com/en/
»account.elderscrollsonline.com
»www.elderscrollsonline.com/en/beta

Is it some other site? Can you post a tracert to it?

What kind of modem do you have? Some modems with built-in routers have been known to have problematic security settings which cause access issues or packetloss. The Moto SBG6580 for example, when it has the firewall or other packet processing options turned on.
--
I'll make it work.... hand me that BFR.

Anon6656

@rr.com

Re: What website exactly?

I am having the exact same issue with this, been trying for the last couple weeks. I am in LA using TWC.

aiden

@rr.com

Re: What website exactly?

said by Anon6656 :

I am having the exact same issue with this, been trying for the last couple weeks. I am in LA using TWC.

There is no solution yet, I've tried changing DSN servers, and it still bounces me back to the signup page. I called zenimax and they created an account for me over the phone, but there is not telling if, when the game launches, that it will connect using TWC in Socal

Review by Anonymous_ See Profile

  • Location: Littlerock,Los Angeles,CA
  • Cost Contract price not specified. (24 month contract)
  • Install: about 2 days
Good " They suck you in with good service"
Bad "then it turns into crap"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

They suck you in with good service,then it turns into crap.
30/5

outages happen at lest every other week for 8-12 hours

wished Verizon offered FIOS here.....

Attachments:
Click for full size


member for 10.1 years, 4947 visits, last login: a few hours ago
updated 153 days ago

Comments:

Maybe...

If you have 2.4 gHz phones and 2.4 gHz wireless that could be your problem. Try moving the phones away from the router and see if the problem iproves at all.
Razoul

join:2012-10-09
Crestline, CA
Reviews:
·Charter

As far

As I know, Littlerock has no new houses. Maybe the wiring inside your house is causing the issues? Or the line from the pole? Don't be quick to blame the ISP, the issue may just as likely be something on your end of the line, Time Warner has a done a really good job in fixing their cable issues in So Cal and I would not be surprised if it was an inside wiring issue or something on your end.

Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·Time Warner Cable

Re: As far

It's obviously not the modem since the issue is at the 3rd hop.

"72.129.26.177" jumps from 300 to 400ms at night upto 1,000 ms "jitter" to the east coast.

seems to be happening in the day time now as well.
C:\Users\******>tracert dslreports.com
 
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
 
  1     9 ms    11 ms    15 ms  cpe-75-83-224-XXX.socal.res.rr.com [75.83.224.XXX]
  2     8 ms    10 ms    11 ms  cpe-24-24-194-157.socal.rr.com [24.24.194.157]
  3   111 ms   102 ms   103 ms  tge8-1.pldlcabl-cer02.socal.rr.com [72.129.26.177]
  4   127 ms   126 ms   118 ms  72.129.26.174
  5    85 ms    84 ms    83 ms  agg24.tustca1-cr01.socal.rr.com [72.129.25.2]
  6    90 ms    91 ms    93 ms  107.14.19.30
  7    92 ms   107 ms    97 ms  ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
  8    77 ms    66 ms    69 ms  xe-8-2-0.edge1.LosAngeles6.Level3.net [4.26.0.13
]
  9    65 ms    77 ms    75 ms  vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
 10    61 ms     *       88 ms  ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.3
7]
 11   167 ms   151 ms   153 ms  4.69.132.82
 12   166 ms   171 ms   165 ms  ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
 13   181 ms   189 ms   177 ms  ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
 14   184 ms   185 ms   188 ms  ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
 15   206 ms   166 ms   161 ms  ae-21-52.car1.Newark1.Level3.net [4.69.156.37]
 16   158 ms   147 ms   142 ms  NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
 17   222 ms   216 ms   218 ms  0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
 18   235 ms   235 ms   232 ms  0.e1-1.tbr2.oct.nac.net [209.123.10.21]
 19     *        *        *     Request timed out.
 20   154 ms   153 ms   149 ms  www.dslreports.com [209.123.109.175]
 
Trace complete.
 

--
Well, does your car at least turn into something else? Sometimes I turn it into a trashcan. Hmm...
Razoul

join:2012-10-09
Crestline, CA
Reviews:
·Charter

Re: As far

Hit up the TWC direct forum and let them know. Node could be overloaded then.

I do see a marked ping increase on Level3's network too however (4.69.132.82) of almost 100ms. Shitty routing could be possible. Try letting the lease expire and see if you pull an IP from a different range.

Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
said by Anonymous_:

It's obviously not the modem since the issue is at the 3rd hop.

"72.129.26.177" jumps from 300 to 400ms at night upto 1,000 ms "jitter" to the east coast.

seems to be happening in the day time now as well.

C:\Users\******>tracert dslreports.com
 
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
 
  1     9 ms    11 ms    15 ms  cpe-75-83-224-XXX.socal.res.rr.com [75.83.224.XXX]
  2     8 ms    10 ms    11 ms  cpe-24-24-194-157.socal.rr.com [24.24.194.157]
  3   111 ms   102 ms   103 ms  tge8-1.pldlcabl-cer02.socal.rr.com [72.129.26.177]
  4   127 ms   126 ms   118 ms  72.129.26.174
  5    85 ms    84 ms    83 ms  agg24.tustca1-cr01.socal.rr.com [72.129.25.2]
  6    90 ms    91 ms    93 ms  107.14.19.30
  7    92 ms   107 ms    97 ms  ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
  8    77 ms    66 ms    69 ms  xe-8-2-0.edge1.LosAngeles6.Level3.net [4.26.0.13
]
  9    65 ms    77 ms    75 ms  vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
 10    61 ms     *       88 ms  ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.3
7]
 11   167 ms   151 ms   153 ms  4.69.132.82
 12   166 ms   171 ms   165 ms  ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
 13   181 ms   189 ms   177 ms  ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
 14   184 ms   185 ms   188 ms  ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
 15   206 ms   166 ms   161 ms  ae-21-52.car1.Newark1.Level3.net [4.69.156.37]
 16   158 ms   147 ms   142 ms  NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
 17   222 ms   216 ms   218 ms  0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
 18   235 ms   235 ms   232 ms  0.e1-1.tbr2.oct.nac.net [209.123.10.21]
 19     *        *        *     Request timed out.
 20   154 ms   153 ms   149 ms  www.dslreports.com [209.123.109.175]
 
Trace complete.
 

Your pings seem fine on TWC's end. Don't let a few high pings earlier in the route fool you. Many routers deprioritize pings and trace routes to focus on their main job(routing) and to help protect against DDoS attacks via ICMP. Your ping looks good on the first Level3 routers, which is out of TWC's network. That being said, your ping to dslr is kinda crappy. Seeing the averages and ignoring the spikes(you can't have 60ms pings to level3 without TWC forwarding the packets to them that quickly), level3 seems to be your issue. There have been many complaints on this forum about them. Unfortunately, yours and TWC's hands are likely tied behind your backs. Sorry to say...

--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.






Review by djm61 See Profile

  • Location: Simi Valley,Ventura,CA
  • Cost: $65 per month (month by month)
Good "Went with the 50/5 and was immediately upgraded to 100/5"
Bad "Tech support marginal, customer service less than marginal"
Overall "Fastest available HSI in Simi Valley, few outages, overall good connection"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had TW since they took over the Adelphia franchise here. (and Adelphia before that). I have always had the top tier of what they offer. I switched to Earthlink Cable, delivered by TW, to get a price break a year ago. I just switched back to take advantage of the Docsis 3 speeds. I bought an SB 6121 modem to use with Docsis 3 as I have always had my own modem even with Adelphia. The 6121 was nothing but trouble and I returned it for the SB 6141. The 6121 provisioned at 50mbps and when I hooked up the 6141 it provisioned at 100 and has been rock solid. 8 downstream channels and surfing the good life with TW.

member for 13.1 years, 5815 visits, last login: a few hours ago
updated 158 days ago

Comments:

Review by blasher See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $60 per month
  • Install: about 5 days
Good "Fast speeds "
Bad "Cost"

Dropped tv after promotional rates expired. Increase was to about $245 from about $190. TW offered a $20 discount. Not interested. Prices kept increasing every month. Too much money.

Went to DirectV for same tv services for less than $60/month for first year, about $85 for second year. So far real satisfied.

Kept Internet. 30/5. Satisfied

member for 6.6 years, 1241 visits, last login: a few hours ago
lodged 158 days ago

Comments:






Review by chrisk01 See Profile

  • Location: Garden Grove,Orange,CA
  • Cost: $60 per month
  • Install: about 6 days
Good "Speed, no data caps"
Bad "Sales information, installation issues"
Overall "Using temporarily until a better service comes along"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Ordered the 30mb/5mb plan (internet only, no TV/phone) over the phone on March 1st for a new condo I was moving into the following Monday.

Sales rep said the earliest tech available was for Friday March 7th. Sales rep never gave me an order number or took a phone number/email in case the installation tech needed to reach someone in case he/she had problems getting into the condo units. I tried out the online chat to see how that was and I talked to one 'analyst' who tried to upsell me on TV/phone, and another who told me he couldn't do anything and that I'd have to call in to get help. Called and got an order number and everything sorted out with another rep over the phone. Getting a live person was fairly quick on both calls in but I do not look forward to having to deal with customer support in the future.

Installer showed up earlier than expected and got to work installing the lines. The condo is pre-wired with a breakout box with runs of CAT5 to each room but the installer was not able to figure it out even after having a 'supervisor' show up to troubleshoot. The supervisor actually made a mistake in connecting the line which added more time to the installers work. The installation took nearly 3 hours and I felt like they cut corners to speed up them getting out of here. I have a friend who will be able to get everything sorted out but the installation was pretty bumpy and a little worrying sign of the quality of the company.

I was set up with an Arris DG860 modem/router and after everything was setup I did a few speed tests and everything seems to be running smooth. I've tested multiple times around 35mb/5mb up so I'm getting what was expected and even a little bit more but will need to see how the speed holds up in the upcoming weeks/months. I have read about issues about the wi-fi portion of the Arris unit so will be using my own wireless router and getting it set up in bridged mode to take over the wi-fi duties.

I mainly got TWC to act as a bandaid until either Sonic.net or DSLExtreme make their way to Orange County hopefully sometime later this year but if the speeds stay consistent with TWC I may stick it out until the end of the year to make sure the DSL offerings from the other companies gain a stable foundation in the area.

Very early impressions are :::

+ = Speeds, no caps, price (relative to what else is available in this area)

- = Sales information, installation issues.

I will update the review in the upcoming weeks/months if anything happens.

3/15/14 - 1 week later and the line has been quite solid. No noticeable downtime and I have had no problems being disconnected from streams or games.

I did receive an invoice for the first month and it had a page that said that the price of the service was jumping up $3 dollars starting next month. When I ordered the service the rep told me that the current prices would probably not change for the next year and then it does. The price changes affect a lot of TV/internet packages and this is something I'm sure the reps would know about and shouldn't mention that the prices won't change to new customers. $3 isn't a HUGE deal but it's still an upcharge that the rep shouldn't of mentioned at all and I'd have no reason to complain. For that I'm deducting a star from the pre-sales information.

member for 13 years, 277 visits, last login: 139 days ago
updated 158 days ago

Comments:

Review by lonnyb See Profile

  • Location: Dayton,Montgomery,OH
  • Cost: $48 per month
  • Install: about 3 days
Good "Very reliable!"
Bad "Rather expensive (and other bundled services are rising)."
Overall "I'm probably staying this time."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
I ordered the 20 meg internet package. My bandwidth is close enough to that target.
The time between initial order and the burial of the first, temporary line was only 2 or 3 days.
The HD DVR box and the cable modem are both Cisco and the HD box is Samsung. I just found out from researching for this review that the HD box and the HD box with DVR are the same price. I wish I had known that earlier. Oh well.
There are other internet choices with better technology than TWC, but I like TWC's reliability.

member for 10.5 years, 3055 visits, last login: 1 days ago
updated 160 days ago

Comments:

Review by fritzeflink See Profile

  • Location: Gardena,Los Angeles,CA
  • Cost: $50 per month
Bad "Deceptive Speed Claims"
Overall "They're cheating"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have the Standard internet from them with "up to" 15 MBs download. According to dslreports.com I get about 3-7 Mbs depending on the time of the day. When I download from youtube and calculate the speed there, its about the same. When downloading multiple files, the top speed is correctly split up between the files, so I am getting consistent speed results with multiple methods. Yet when complaining to them, the told me to go their website "http://speedtest.west.rr.com/" which, when looking at my browser's history, even identifies itself as "Time Warner Cable Bandwidth Speed Test" and BANG! Withing less than half a second that "speedstest" shows that I'm getting 16 MBs. Wow, even 1 Mbs free, aint TWC great!

So my conclusion is I'm paying 50$ a months for crappy speed and they're lying in my face. I'm checking out ATT DSL now, which is the only other option in my area.

member for 168 days, 1 visits, last login: 154 days ago
lodged 168 days ago

Comments:
mtn_area

join:2013-11-20
Crestline, CA

Well

I'm going to go ahead and be that guy. You are getting 15mbit within Time Warner's network. They make no guarantee for speeds outside of their network because it's not in their control. If a link is saturated at a Level3/Cogent/XO/younameit POP then it'll slow things down, no matter the ISP going through it.

Beach Area

@rr.com

Re: Well

I'm going to be the other guy. Why would someone want to base their tests only on the Time Warner network?
bn1221

join:2009-04-29
Cortland, NY

Re: Well

To be fair it is listed as UP TO. And any other ISP could have the same issue. I would venture ATT DSL would be slower.
smcallah

join:2004-08-05
Home
Because TWC has no control outside their network. Yet they can achieve the speeds they sell.

If you run a speed test to a site and only get 7meg, that doesn't prove you're not getting 15meg. Far from it. You have no idea if the speed test server is overloaded or there happens to be a congestion problem getting to it outside of TWC's network.

Many times you can download 2 or more things at once that add up to 15megs when you can only get maybe 7megs from 1 of the sources at a time.

That is how ALL NETWORKS function.

Review by swintec See Profile

  • Location: Alfred,York,ME
  • Cost: $50 per month
Good "Reliable, Consistent Service. Still Unlimited."
Bad "Few More Hiccups Than I Had With Adelphia"
Overall "Really The Only Game In Town, However They Are Decent"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

March 2014- Have the Extreme Tier. Still no speed caps which is great. Consistently get my speeds. Very few outages. I hope this isnt my last TW review update. Comcast may be taking over soon.

December 2011 Update- Things are still okay. Slow downs during prime usage hours is beginning to wear on my nerves. Fairpoint DSL is now available to us however I am trying to hold out for the new speed tiers which are suppose to come soon with TW.

March 2010 Update- Things have gotten much better in the past year or so. Roadrunner Turbo speeds are now up to 15 MBit down 1 MBit up. They also added quite a huge assortment of HD channels to the line up which has all but helped me get rid of watching non-HD stuff now. All in all, I am a happy user.

UPDATE 5-2-2008- Service continues to be about the same. One good thing to note is that TW now offers us the ability to get RR Turbo which gives us great speeds. 10 MBits down and 1 MBit up. This is for an additional $10 a month. A decent value since they are still keeping the standard speeds fairly low.

I continue to have 2 VoIP lines through an independent company and these are not degraded by TW in any fashion which is good. There tactics for advertising there own digital phone service is a bit pushy, but I am hoping they will settle down.

Reliability has been a bit rocky so far this year, and as I said in my original review, since they took over Adelphia. My independent VoIP provider has better reliability than TW does, it should be the other way around!

TV wise, they are going to be adding some HD channels to my area in due time, which if they do I will be ecstatic. So far they have a pretty decent selection.

Tech support is about average over the phone.

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This review is an extension from my Adelphia review. Since I last reviewed Adelphia, they were bought out and I was changed over to Time Warner / Road Runner.

I have experienced several outages that were due to migrating the two networks together and also when they set up digital phone for our area. Speeds have stayed relatively the same, and up until this point, have not been upgraded like much of Time Warners other markets around the country. Being the only game in town however, I feel lucky enough to actually have high speed internet so I won't complain to much.

Tech support is fine, they have a call center right in Portland so most of the time you get to talk to a local person.

Upload speed is a bit low, but when the speed increase is put into effect, I expect this to change.

Television service is great, and they have a growing number of HD channels, which looks like it will grow more in the Fall when several new networks are launched.

It seems they are also throttling certain apps and such, mainly bit torrent and usenet, however you have to be a heavy hitter for it to effect you, never the less that is a huge strike against them in my book. However, they do not bother my VoIP phone service as of yet, so I can deal with it.

In the end, they are a decent choice amongst an area with very little to no other choices, except MAYBE Verizon and GWI DSL.

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