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 Review by aguypd 
member for 5 years, 1955 visits, last login: a few hours ago
updated 174 days ago
 Silver Springs,Wyoming,NY
 $36 per month about 4 days "Great bandwidth and low latency" "They keep talking about starting tiers and caps" "Good deal for the price, when you get their package deal"
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(update 2012-11)We have the three-in-one service and now we are going to be charged a modem rental fee. If we want to purchase one off of their approved list, we then have to put in a splitter to hook up our own and continue to use Time Warner's for the digital phone.
This doesn't make a lot of sense to me, so we will probably just get rid of the digital phone, when we purchase our own modem.
(update 2012-01)Our Internet has been rock solid. We have been very happy with our service.
(update 2010-09)Our Internet service has been rock solid, except for one weekend, but they credited out account for the time it was down.
The bandwidth with Powerboost is consistenly around 17-19 Mbs and after Powerboost ends, it stays pretty consistent around 9 Mbs.
The latency is pretty consistent to NYC, at about 30 ms.
(update)Road Runner has just upgraded our upload to 1 Mbs and is pretty consistent at around .97 Mbs. It is a nice feature and we will see how the price of Road Runner does with their new rates coming out next month.
(update)After continuously comparing the bandwidth between my mom's dsl with Frontier and our Road Runner, Road Runner had consistently had three times the bandwidth and less than half of the latency.
(update)Even with the Powerboost added, you can compare large files, that overcome the first 10 MB Powerboost and show you your true bandwidth usually by using a java based bandwidth test.
Seeing the true bandwidth after Powerboost, it is still 3 times faster than Frontiernet.
(update)Time Warner has put their tiers and caps on the back burner, until they "educate the consumer." They have added some tier and cap terminology to their TOS, so it might not be too much longer before they decide to initiate it onto their plans.
(update)Time Warner announced that they are going to be starting caps and charging by a tiered program with overages at $1/GB. If they do start that, then the cable TV will be getting scaled back. If it still too expensive, then we might end up going back to FrontierNet, since they have said they decided to NOT start caps and a tiered program.
(update)Switched back after trying FrontierNet. The technician came out and installed the modem in just a few minutes and we were up.
The bandwidth is three times what we were getting with FrontierNet. It was a mistake to switch over to FrontierNet in the first place. Especially, now that they are talking about adding caps and tiered service plans.
However, when we had called to have Road Runner installed, again, we were NOT given the option for a self-install kit. In our next bill, they attempted to charge us for the install, in which we complained. They removed the charge.
(update)FrontierNet offered us a deal where the first year was free, plus a modem charge and then the second year was $30 plus modem fee, so we switched from Road Runner to FrontierNet.
Mailed us a self-install kit
Switched to Frontier, when they offered us a deal of the first year free and the second year at $30/month.
However, Road Runner is almost three times the bandwidth, so based on bandwidth to price, Road Runner was the better deal. Will probably be coming back to Road Runner, soon.
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Review by (hidden by request)
(review was emailed from domain tx.rr.com)
lodged 176 days ago
- Frisco,Denton,TX
- $60 per month
- "Delivers fairly reliable service at about 3 Mbps"
- "I get 3 Mbps but I'm paying for 15 Mbps"
- "If you can get past the fact they misrepresent the speed, it's better than what AT&T is offering in the same market."
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I currently have RoadRunner Turbo which, according to my monthly bill,
is supposed to deliver "up to" 15 Mbps at a cost of $59.98. According to
the speed tests on DSLReports, I rarely get above 3 Mbps and never
exceed 6 Mbps. That's adequate most of the time, but it still bothers
me that RoadRunner advertises speeds that are never actually realized.
Comments:
 | | RR Speeds You should be getting 12+ on a 15mbps. Have you called to do troubleshooting? Anything less than 80% of their advertised speeds is problematic and there may be a signal issue that needs to be fixed. | |
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Review by jacour
member for 11.4 years, 4311 visits, last login: a few hours ago
updated 179 days ago
- Ypsilanti,Washtenaw,MI
- $78 per month
- about 1 days
- "Delivers the speed promised"
- "Clueless level 1 support, intermittent connection drops"
- "Meh"
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*** Updated November 20, 2012 ***
Service is fine . . . most of the time. This node is seriously oversold and performance goes into the toilet on weekends only to return on Monday morning. They clearly don't have enough bandwidth to gracefully handle all the television subscribers and those streaming Netflix between Friday evening and Sunday night. The slowdown is predictably worse in the evening hours with normal performance in the morning and early part of the afternoon.
During the week the glitches are few and far between. We pay for a 30/5 speed tier and a test I ran second ago clocked at 30.9 / 5.08 with a 22ms ping. That is typical; I consistently see weekday speed tests that are spot on the caps with no more than a +/- 5% variation.
*** Original Review ****
TW supplied Uube modem/router was a nightmare piece of gear to work with, and it might have been responsible for the connection drops. Replaced with customer owned Motorola DOCSIS 3 modem and Cisco router and have had not problems.
After provisioning the new customer owned modem (which took way too long), TW did a configuration change that provided the router a non-routable IP. Level 1 tech support assured me that this is the way it is supposed to work then disconnected my call when I asked to be escalated. When I called back I asked for a Level 3 tech who understood what was happening and sorted it out in about 30 seconds.
However, in the course of two phone calls I had to verify the phone number on my account and personal information FIVE times. Seriously? Haven't you people hear of SIP and if you can't configure your call center to use it why the heck are you in the communications business.
Comments:
| | RR Speed at 30/5 I'm not DISPLEASED with it but I'm a little disappointed because the best Download speed I got was 22.35mbps | |
| | | | Re: RR Speed at 30/5 If you are using your own router, call back to tech support and have them place your modem into "bridge mode"; this will allow you to utilize the full speed of your connection.
If your directly connected to the modem, check your NIC card, as it may not be configured properly or able to handle the increased speed. | |
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Review by poolek
member for 9.5 years, 2135 visits, last login: 17 days ago
updated 179 days ago
- Austin,Travis,TX
- $60 per month
- about 4 days
- "Faster than DSL, local tech support"
- "Recurring disconnects made the service unusable."
- "Works great when it works, but they were unable to address an issue."
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***11-20-2012 Update**
I started having issues with TWC service starting around July this year. The service had worked perfectly up til then, but after a series of electrical storms, I started having random disconnects. TWC was responsive - they came out and replaced the line to the house, the modem, checked line quality, etc. This would improve things for a while, but the disconnects would always come back. It ended up being unusable. When it was bad, I'd see more than 35 disconnects per day. These would cause the modem to reboot, which would impact television viewing as well - as I'm using a networked tuner and using the the TWC modem as my router.
I ended up having to disconnect the service and move to Uverse. I think TWC's 'extreme' package represents a better value when it works, but it's no good when it doesn't work. Hopefully they fix whatever issue they're having so I have options...
**10-31-2011 Update**
The table turns. I switched from TWC to ATT due to TWC's plans to cap broadband. A couple of years later, it's ATT who's capping and TWC who is not - so I voted with my wallet and moved back to TWC. I'm on the 30/5 'Extreme' packaged and almost always get that speed or above. Stability has been fine. Price is a bit more than I was paying for Uverse internet, but the speed is also substantially higher.
I'm sure it's just a matter of time before TWC gets back on the capping boat, but I'll enjoy it while it lasts.
4-19-2009
I canceled my Roadrunner service due to TWC's announcement of Metered Billing here in Austin. I'm not a heavy bandwidth user - I don't do p2p or anything like that - but I do use voip, online backup and have a Roku box - so I could exceed the paltry 40gb caps should the stars align. I felt the only true way I could express my disat with this money grab was to cancel service - so I did. I did not experience any reliability issues (once I replaced the broken modem they provided with something that worked) and the speed was superb. Shame they had to ruin it with bad business policy and arrogant and condescending CxO statements.
9-21-2008
I 'upgraded' to the 'Turbo' 15/2 version a few months ago, primarilly for the increased upload speed. The upload has been good - consistently around 2mb, which makes online backups and large photo uploads much quicker. Download speed is not up to the advertised rate - usually around 10mb and hardly a noticable difference between the standard service. Stability has been fine since I replaced the initial bad modem they provided. Overall pretty pleased, but still keeping an eye out for the prices of the U-Verse service they just started pushing here.
**Original Review**
I switched from DSL to Road Runner cable to get increased speed. I was stuck at 3mb down and wanted more bandwidth. Standard download speeds for RR in my area at 7mb, with a 10mb 'turbo' option. Upload speeds are 512k for standard and 1mb for Turbo.
Sign-up was painless. I used an online form and submitted my info. I then called to schedule installation. The first slot was just 3 days later - so I was happy with the quick turn-around. The installer came out on time, check signal strength, then installed a modem that looked like something I had when using @Home 12 years ago. It was huge, obviously used, no-name branded thing. I asked if he had something better, but he said that was all he had. I attached the modem and everything connected fine, so I didn't worry about it too much. The installer was out the door in 20 minutes.
As I started using the connection more, I noticed random delays. A quick line test showed I was experiencing significant packet loss - 30-50%. Further examination revealed that the loss was occurring at the first hop - which was my modem. I decided to just buy my own modem rather than play old-modem-roulett with Road Runner. A quick trip to my local electronic store netted me a SB5100. I called into RR Tech Support and the quickly mapped the new MAC to my account and tested the line out. Everything looked good on their side and my tests were much improved as well. Virtually no packet loss at all with the new modem.
My speeds are in the 6.5mb/490k range, which is quite acceptable. I'm tempted to upgrade to Turbo for the bump in upload speed, but I think I'll wait. ATT is selling UVerse here now, so hopefully TimeWarner will respond by upping the speeds of their standard package.
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 Review by ArgMeMatey
member for 11.7 years, 3850 visits, last login: a few hours ago
updated 179 days ago
- Milwaukee,Milwaukee,WI
- $30 per month
- about 2 days
- "Install time and process"
- "Leftover billing problems, modem fee"
- "Better price than the other half of the duopoly"
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I ordered 10 Mbps online on a Thursday afternoon. $29.99 per month plus taxes, guaranteed rate for 12 months. Free cable modem for six months, $2.50 per month thereafter.
I was sweating a bit because the install date they proposed was just one day before my AT&T service was to be shut off.
Got an e-mail quickly saying to call them. Called them and found out there was a billing issue left over from my previous account with them, despite the fact that they sent me no less than three e-mails saying I owed them $0.00.
Got that squared away on Friday afternoon and they scheduled me for installation on Saturday morning, the next day. The installers arrived during the stated window and we were up and running in less than one hour. In my book, that's just this side of heavenly, although back when I had standard cable I was able to go to the Time Warner storefront, pick up a cable modem, and be online in less than an hour. The cable modem is a Cisco DPC2100R2. I like its simplicity vs. all the garbage in the 2Wire that AT&T provided for VDSL. I ran a couple of speed tests and both were about 9.6 Mbps.
Now I heard their new McAfee deal requires a separate RR e-mail address for each client. That seems a bit silly.
I'll update after I start using the service. Right now it's just sitting idle until AT&T UVerse goes dead in a couple of days.
Update 19 Nov 2012:
Running pretty well. Speed consistently tests at 12 Mbps. McAfee works fine; no separate e-mail required as I had been told.
I bought my own DPC2100r2 the month after the billing started, and it took about an hour to get it online on the phone. It would be nice if they would allow me to authenticate online and then enter the MAC address of whatever modem I want to use. But I know they need to download a file to the modem to control it.
Haven't had any billing issues otherwise. I've got another six months at this price so we'll see what happens at that point.
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Review by dipswich
member for 9.8 years, 3160 visits, last login: 2 days ago
updated 181 days ago
- Raleigh,Wake,NC
- $66 per month
- about 3 days
- "Consistently achieves rated speeds, knowledgeable tech support"
- "Service offerings compete regionally and are inconsistent across divisions"
- "A good, reliable broadband option."
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I previously had a Business Class connection, but I've updated this review for a switch back to the consumer service.
I've had Road Runner dating back to its beta in the Raleigh, NC area. Except for a brief jump to AT&T U-verse to save money and get the upload I was looking for, before the Docsis 3.0 plans were available here, I've had a Road Runner connection. I decided to look back into Road Runner when AT&T announced their usage tiers.
Granted that it had been a business class connection for many of the years I've been a Time Warner customer, I've been satisfied with the service from both the consumer and business class service offerings the entire time. Sometimes I wish Time Warner was quicker with network upgrades. Often, I wish the price was a little less. Overall, though, service hits it advertised speeds and is reliable.
Time Warner seems to operate well in this area. I've not experienced node congestion problems. Since I've re-subscribed on Extreme 30/5 plan in April, 2011, I've had zero problems. Latency is certainly better with the cable modem vs. U-verse.
Sales was a pleasant experience. As Extreme was becoming available in the area, I chatted online with a rep. As the service level I wanted wasn't yet available at my address, the rep took my info. I received a status-update telephone call about two months later, and another call a couple of weeks after that letting me know that service was available. A+ for keeping in touch and following through.
The install was easy and on-time as scheduled. The tech came in, checked signal levels, and installed the cable modem. We ran speed tests, and confirmed everything worked as it should. The tech was genuinely interested in making sure I was up and running. The tech did not know how to disable the wireless on the modem, but I had already done the research and was able to do it.
The installed cable modem is the Ubee DDW3611. It does the job, so I can't complain.
Overall, I'm satisfied with the service I've received from Time Warner. Hopefully they'll stay away from the caps, too.
11/17/2012 update:
I'm currently putting TWC in the penalty box for raising prices with 10 days and no notice, respectively. I've disconnected for a while and will rely on the 10/1.5 WiMax that I've been carrying anyway.
The $4/mo "modem rental" fee, while it could be legitimate, is implemented with policies that shout that it's a calculated revenue grab. 10 days notice is not enough and about 35 days less than expected from a customer-centric company.
A simultaneous change is breaking out tax as a separate line item. With no notice, this must also be a cash grab.
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 Review by iSpy
member for 10.8 years, 899 visits, last login: 1 days ago
updated 184 days ago
- Leavenworth,Leavenworth,KS
- $80 per month
- about 1 days
- "Fast Speed"
- "Need more UL Speed"
- "Good for now."
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Review Update: 11/14/2012
Road Runner - Ultimate
Connection Speed: • Incoming: 50 Mbps • Outgoing: 5 Mbps
Up time I say 96.5%
I will keep Road Runner for now but after Google Fiber comes up this way.. Good bye Road Runner. And Hello Google Fiber. Kansas city is just under me so I see Google Fiber coming this way in the next two years or less. 
Input - SBG6580 in Modem Mode - Linksys WRT-16ONL Router - Computers.
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Review by thorin
member for 5.5 years, 480 visits, last login: 7 days ago
updated 186 days ago
- Kansas City,Clay,MO
- $50 per month
- about 2 days
- "speed"
- "price"
- "..."
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...
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Review by iansltx
member for 6.2 years, 2655 visits, last login: 1 days ago
updated 186 days ago
- Austin,Travis,TX
- $89 per month
- about 30 days
- "As-advertised speeds, quick/easy install, decent price"
- "Poor install coordination, but they made it right in the end"
- "No other good options in this area...yes, this is a good option"
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UPDATE 11-12
According to my latest bill, Austin now has the $3.95 modem rental fee (plus tax), boosting the price I'm paying for 50/5 to $89.32 per month. I'll be ordering a Zoom 5341J modem pretty soon to avoid this rental fee, and I'll come out ahead within 20 months of that purchase (less if TWC hikes modem rental rates again).
According to TWC's meter, I used 172, 202 and 148 GB of data in August, September and October, respectively. So far this month I've used 162 GB due to my backup partial reseed. Those numbers sound accurate, given what I've been doing on my 'net connection, and they don't matter too much anyway since my tier is still uncapped. If you work things out, my cost per gigabyte is between 40 and 50 cents...more than I'd pay on AT&T with one of their 250GB plans, but also more reliable and faster (17x faster on downloads, 7x faster on uploads, accounting for DSL overhead).
UPDATE 11-10
Service still appears to be humming along. I'll be reseeding a backup this month but am not worried that TWC will get onto me about that since I don't do heavy downloading/uploading during peak periods (it's either afternoons before everyone gets home or late at night). At any rate, there's no cap.
The only times I get high latency is when I'm pegging the connection in one or both directions. Which is right now, since I'm pulling 6 MB/s on a few parallel downloads. Otherwise, the connection is completely snappy. For example, pings to a California game server are ~59ms and Netflix buffers in a couple seconds and switches to HD after well under a minute (probably the fault of Netflix more than the cable connection that it takes that long).
Again, I'm pretty much a captive audience for TWC...I'm not going to switch to 3M AT&T DSL or throttled, latency-ridden Clear WiMAX (or throttled/capped cellular or satellite service). Grande Communications, which I'd switch to in a heartbeat if they were available, isn't available in this part of town, and the remaining options all cost hundreds of dollars per month (MegaPath EoC or whatever). So TWC it is.
UPDATE 8-17
Service appears to be performing as expected. Speeds are in the high forties or low fifties down, 5 Mbps up. I may run Ethernet to make sure I get full speeds...since I'm on a 2.4GHz-only router in an apartment complex, the last few feet may be my weak link.
I checked my bill just now (after signing up for TWC PayXpress and turning off paper billing) and TWC overcharged me by $1.77 on its last credit card payment, leaving me with a $21.77 service credit. The other $20 was applied by TWC's Twitter team as an apology for the installation coordination issues...I'd rather have had no issues with the install than $20, but I'll take it!
As far as what I'm actually paying, it looks like standard Internet service here in Austin is $54.99 per month. Add Another $50 for 50/5, then take away $25 due to the promo I'm on. Modem rental ($2.50), taxes ($3.12) and fees (a regulatory cost recovery charge of 36 cents) bring my total to $85.97 per month for my first twelve months of service.
So if I was in Comcast territory where FiOS was available or nearby, I could get faster service (50/10) for a comparable price (including modem rental, I think)...and I'm paying more for TWC 'net access than AT&T charges for any of their DSL tiers...but for where I am this isn't the worst deal ever.
Speaking of what AT&T charges for their DSL tiers, I could get the highest-end service that's available here for $19.95 per month for twelve months, if I commit to a year contract. But it's 3M down, 768K up at best so that's not happening (and TWC offers its 3M plan for $19.99 per month for the first twleve months with no contract anyway). It's extra annoying that no high speeds are offered here because there's a VRAD ust down the block from the entrance to my apartment complex, along with buried fiber optical cable warnings on the streets nearby. Guess the phone lines in here must be really, really screwy to keep that VRAD from serving me at 18 Mbps over, say, two pairs (so 5000 wire feet).
ORIGINAL REVIEW (8-15-12)
In this particular apartment complex (NW Austin), AT&T provides DSL and TWC provides cable. Unfortunately, AT&T tops out at 3 Mbps at my particular apartment, so for telecommuting, gaming, etc. that wasn't going to work. Since I had 50/15 connectivity from Comcast in Colorado (see my review of them), I decided to go for TWC's 50M tier (5M up). I dont need the extra download speed, but I heard rumblings that TWC will upgrade the tier's upload speeds, something that I'd find quite handy for transferring large files/photos/videos (hence my having 50M service in Colorado).
ORDERING & INSTALLATION
I ordered service in late July, as early as I could for an expected mid-August install (I moved into my new apartment on the 14th, so an install on the 15th was ideal). The 50/5 tier, Internet-only, came to $82.49 per month including modem rental and after a $20 discount (which lasts one year). Installation was either cheap ($50) or free.
I received an e-mail from TWC a day or two later asking me to reschedule my install...I had picked 8/16 (valid on Time Warner Cable's website) but apparently the schedule didn't actually go out that far. I rescheduled for the 13th temporarily; I would call them back to reschedule for after the 14th later.
A week and a half or so prior to my install, I called up TWC again to reschedule. The customer service rep's English could use work, but I gathered that he had rescheduled me for 8/15 at 8am. Perfect! Or not...
On the 13th, while I was still not in my apartment quite yet, I got a couple voicemails from TWC (my phone was off at that point). I found out by a follow-up call to them that the installation reschedule request didn't take, something I hadn't been notified about. On that same call, I rescheduled the install as early as was then possible: 1-3pm on Saturday.
This was far less than ideal, and the scheduling snafu wasn't my fault, so I contacted TWC via Twitter. They put a tech supervisor on the situation and I got a call several hours later letting me know that I'd have an installer by in the 10am window on the 15th, pending availability. I thanked the supervisor and ended the call.
This morning (8/15) I got an e-mail from TWC stating that the insatllation was complete, though no tech had yet showed. Calls to TWC's automated system listed my order as complete (no additional info) as well. A call to a TWC support rep cleared things up: one system still had the 8/13 install date set, and my tech would arrive in the 8a-noon window.
At just before 10am, a TWC tech called me and let me know that he was arriving. The first part of his installation job was outside my apartment. Having finished that, he came inside around 10:25am. By 10:45, he was gone and the Motorola SBG6580 he brought with him was serving up my 50/5 connection. I then logged into the modem (admin/motorola are the default username/password), disabled NAT and turned off wireless connectivity, effectively turning the gateway into a bridged modem without needing to call TWC to get them to make the change. The wireless on the gateway seemed to work fine for the few minutes that I used it, but I trust my Amped Wireless R10000G more (and, while the Motorola was able to just barely provide advertised speeds over wireless, the Amped actually exceeds those speeds).
In short, the install itself was fine (though I tidied up some cables after the tech left). The scheduling for it wasn't a pleasant process, but TWC ended up getting things done when I wanted them to, so I can't fault them too much.
STATS
My 8x4 (DS/US) bonding capable gateway is currently bonding four downstream channels (roughly 42dB SNR and between -1 and -3 dBmV power levels)...and not bonding upstreams. I'm sitting on a 3.2MHz-wide channel that's probably modulating at 16QAM. This makes me concerned about whether I'll be able to get my full 5 Mbps of upload speed at all times, but things seem fine so far.
As I mentioned, speed tests show that I'm getting my full (50 Mbps down, 5 Mbps up) provisioned speed, with no PowerBoost or other shenanigans. I can actually hit above 50 Mbps for download speeds to some servers, though in other cases I'm below 50. It averages out to be a fast connection though, right at what I'm paying for.
Latency and jitter aren't rock-solid like you'd see on a well-groomed FastPath DSL line or FTTH, however both figures are pretty good, with 10ms to TWC Austin core and a few milliseconds of jitter. So VoIP and gaming shouldn't be an issue at all, though TWC routes a lot of their traffic over Cogent, which may not take the most direct route to a given website. Due to backbone-level decisions, I've seen connections that "feel" faster (for example, LTE on my Sprint phone in Fort Worth), however the TWC connection feels faster than my Comcast connection did, and non-Powerboosted speeds should allow me to do better QoS so that I can game and upload photos at the same time
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| | TWC SUX When I first got them, they were $47 a month,(I own my own modem) They increase your bill every couple months, and now its almost $60, all the while the speeds go down. I'm on 10/1mb. When TWC (The WORST Cable) picked up Adephia, when they all went to prison, they plugged Buffalo into the already oversubscribed Rochester-->East system. In evenings, theres no possible gaming its so slow while everyone downloads their Netflix. I nominally average 3-4mb while I pay for 10. Theres no competition in town, Versleazon wont put FIOS in the cities, just the rich suburbs. We're working with the state to sue them for discriminatory practices. | |
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Review by smccloud5
member for 2.8 years, 24 visits, last login: 133 days ago
lodged 186 days ago
- Yellow Springs,Greene,OH
- $30 per month
- (12 month contract)
- about 15 days
- "When it works, no complaints"
- "Phone and online chat tech support is next to useless"
- "Avoid if other options are available"
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They are the only ISP available in my area. Took me about 5 hours on the phone originally just to tell them that they service my area, because whoever was on the phone couldn't type in my address correctly, which results in a non-serviceable area. Then they tried to overcharge me for one of their own advertised deals. Then waited about 2-3 weeks for a tech to come out and install. Several months in a row they were overbilling me, then refunding the difference the next month, and so on, quite the billing fiasco. Had no issues for about 6 months, since then have had severe connectivity issues. Tech support has hung up on me or force disconnected me from chat without resolving, still working the issue. If other ISPs are available, such as Uverse, I would go with them.
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