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 Review by Mchart 
UPDATED: 111 days ago
member for 5.8 years, 1768 visits, last login: a few hours ago
 San Antonio,Bexar,TX
 $29 per month (6 month contract)
 "Downstream Bandwidth / Price"
 "Upstream Bandwidth, Getting less downstream then advertised"
 "It's pretty good for the price, but the upstream bandwidth is a joke"
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After some escapades trying to get this service installed, everything is working as it should. A reasonable 5mbps downstream, but a joke of an upstream 512kbps. Service was advertised as 7mbps/512kbps. I'm getting almost exactly 5mbps downstream. This ratio is a joke. No serious filesharing can be done. (Albeit TimeWarner doesn't want people filesharing, but I could care less.)
Bottom line is that for the area this is all I could really get, and the price is pretty good. Compare to my other review however, and i'm unimpressed.
I have yet to actually see if this connection will be reliable or not; but from my personal experiance with any cable service (At least in the Chicagoland and mid-west area) it never was. Maybe TimeWarner is different.
Note that after doing a few different speedtests, i'm not receiving nearly as much downstream speed as I should be. It is hopping in and out anywhere between 2.5 to 5mbps. Fairly dissapointed.
Followup comments:  hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Within Range you are within your range for download speeds. And the keyword is also UPTO. The only way they'd do something for download speed is if you were only getting 2 or 3megs down or lower. Upload is usually 512 unless you have have Turbo. | |
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 Review by konomi
UPDATED: 113 days ago
member for 5.2 years, 1545 visits, last login: a few hours ago
Orlando,Orange,FL
$45 per month
"Reliable"
"Sad Tech support..."
"Given the available options, It is the better choice."
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While I have no serious complaint regarding Brighthouse Networks Road Runner service, I am generally disappointed. The extremely low upload speed is bothersome. Anytime there is a service disruption, they immediate assume that it is an isolated issue and want to schedule a technician to come to my house.
While I have not had an issue where I needed to call BH tech support, I hear from my neighbors and friends that BH still insists on sending someone to the house for a general area outage. If only they would acknowledge there is the possibility the some end users might know slightly more than the average tree stump, we will have made progress. Until I have U-verse or FIOS available to my house, it is still the best option available. And they know it.
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Review by frizzlefrybe
Posted: 115 days ago
member for 115 days, 1 visits, last login: 114 days ago
undisclosed location
Contract price not specified.
"SuperFast at 3am"
"SuperSlow every other minute"
"Glad I'm moving to SC later this month"
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I'm furious! 4 years in same location and download speeds have gone from 7Mb/s down to a sad...infuriating 52Kb/s. What is this 1996? I even paid the extra $10 for up to 9Mb/s. If DSL is available in the zip code 28210 you might want to look into it. I'm no dummy...been around the block since 9600 baud and BBS'. (sadly we thought we were the coolest kids in town) Also one of the first to have a cable modem in '97 w/ 28.8 upload via phone line AND IT WAS WAY FASTER THAN WHAT I'M GETTING RIGHT NOW!!!! Time Warner and RR should be hanging their heads in shame. No human should have to pay $50+ for dial-up speeds. Sure I can surf after everyone else goes to bed, but I work in the morning too...I need my sleep just like everyone else. Why do I have to wait till 2am to surf the net? I never thought I would say it, but I look forward to having Comporium...the most jacked up monopoly in the south! Right now (I hate to say it) but I would rather pay per MB and get good speed then deal with this crap! The only thing that makes me smile right now is that after this month Time Warner will never get another penny from me!!!
Followup comments: ke4pym
join:2004-07-24
Charlotte, NC
 ·Verizon BroadbandA..
 ·Packet8
 ·RoadRunner Cable
| Problems Have you considered giving the local office a call? It's quite possible your node is over subscribed, your cable modem has issues, the cable running to your house has issues, so on and so forth.
I fought with TWC for 9 months over a similar issue. And finally, after 4 bucket trucks were parked in my yard, someone thought to check the node to see how busy it was. Now, my speed checks top out between 17 and 21Mbps, regularly.
Also, RR Turbo in this city is 10Mbps, fwiw.
And I wouldn't wish Comporium on my worst enemy. That company is horrible. | |
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Review by tasmithe
UPDATED: 115 days ago
member for 7.2 years, 1624 visits, last login: a few hours ago
Graham,Alamance,NC
Contract price not specified.
"Excellent Service"
"Could be faster speeds as offered in some markets"
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Road Runner, offered by Time Warner is still great! Our congressman said a bill was getting ready to be introduced that would ban TW from metered billing. YAY!
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Review by rbryant
Posted: 118 days ago
member for 5.4 years, 347 visits, last login: 24 days ago
Beaumont,Jefferson,TX
Contract price not specified.
"Great when it works. Super fast now..."
"In April and May over an 8 week period It was out for about 5 weeks total"
"Great in the long run but if it goes out you are out of luck."
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I got road runner as soon as it came to my area. I had Hughes before it.
I have been with RR for over 6 years.
Now here are the negatives.
1) During the summer in the heat of the day for some reasoon I would love my connection until about 5 or 6 pm
2) In the Spring of 2009 my connection was out for about 8 weeks off and on. The tech would fix it and it would be out by the next day then I had to wait 1 week or so for the next guy to come out.
Things got so bad that I now have dsl to back up RR.
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Review by jbwhite99
Posted: 119 days ago
member for 4.7 years, 96 visits, last login: a few hours ago
Morrisville,Wake,NC
$52 per month
"Reliable and consistent; best choice in market"
"Upload speed of 48kB/Sec"
"Best choice out of few in a major market"
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I've had RR for most of the last 8 years; while download speed has gone from 3MB to 7MB with Powerboost (really just a gimmick), the upload speed of 384kb/sec has not changed. I will say that it is pretty reliable to get 384kb up most of the time.
Service seems to be fairly reliable, but expensive (with $5 price increase recently). RR must proviide the modem; I had Cox for 2yrs (out west) - could provide your own modem for $5-$15 discount. RR gives you 3 accounts with your account, but has turned off newsgroups (handy to post questions about Excel, etc). RR also has its own DNS - which means that they post ads if you get a typo.
Net is that I wish TW would spend money on upgrading infrastructure and lowering costs instead of on advertising (flyers in the mail to spend more $$ with them) or marketing (naming everything they can in the state after them) - I'd rather the overhead go into faster bandwidth. 384kb up doesn't cut it - had to hang up on Vonage and use Cell Phone when running screen shows from home.
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Review by bucktheiguan
UPDATED: 123 days ago
member for 123 days, 0 visits, last login: 123 days ago
Avon Lake,Lorain,OH
$39 per month (12 month contract)
 about 5 days
"Fairly reliable connection"
"Price, tech support, customer service"
"OK when it's the only game in town"
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For $39.95 I'm getting 1.5 Mpbs download and 468 kbps upload speeds. It's OK for my needs, but I think it's overpriced compared to services offered in other places. I think the big problem for my area is that there's no competition from Verizon or AT&T (we have Century Tel).
As for tech support, my experience with them is not good. I'm a systems administrator, so when I'm calling a tech support number I'm beyond "turn off the computer then turn it back on" phase. So when I called once and politely asked the rep to put me in touch with someone who is not reading off of checklist what did the person do? She continued reading off of the checklist. I was not happy.
(For the record, our system used to be Comcast and when I called their tech support once, the guy was able to walk me through troubleshooting the problem -- and even knew his way around Linux, which is what I was using at the time. I was very impressed with their service.)
If Roadrunner is your only choice for broadband then it's your only choice. But if you have options in your area (FiOS, Uverse), check them out first and compare prices and service before going with Roadrunner.
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Review by jumpingrat
UPDATED: 127 days ago
member for 7.5 years, 272 visits, last login: 16 days ago
Sherman Oaks,Los Angeles,CA
$110 per month (12 month contract)
"Still a fast connection. Very little down time. Not much to complain about"
"Expensive, even bundled"
"Powerboost is nice for small files, the real down speed is about 700 kbps which to br fair is what they advertise."
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I started with Adelphia. Adelphia was awful, so when Time Warner bought them out it took a while for them to get the mess Adelphia left behind straightened up. This took about a year, Their Roadrunner service is now very consistant and performes as advertised. Their cap is 6000/1000 (rounded off numbers) which is good but not great considering that DSL in this area is close to matching that speed, and for far less money. The supposed bog down during peak hours has never really shown itself in my area. All in all I cant complain about service, speeds or downtimes. However at twice DSL price they should step it up a notch.
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Review by KidPanama
UPDATED: 130 days ago
member for 6.6 years, 31 visits, last login: 116 days ago
Rego Park,Queens,NY
Contract price not specified.
"It's a convienient alternative to Verizon DSL and other private ISPs."
"Frequent service drops, slow speeds, and poor upload speeds."
"It's"
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First things first, I have lived in 4 of the 5 boroughs of NYC, meaning that I have dealt with Time Warner in Manhattan, Brooklyn, and now Queens. Based on my experiences of dealing with the company in the past, I can honestly say that customer service isn't their strong point. I have lived in the Rego Park area for just over a year, and like I had before, I opted for Time Warner's Triple Play package that includes Cable, Phone, and Road Runner internet services. The prices were a bit higher than what I paid for Cablevision's package in the Bronx, but you really have no choice if you live in an area that is only serviced by Time Warner's services.
As far as Road Runner is concerned, I think I speak for the vast majority of Road Runner users when I say that you will never achieve the advertised speeds of 10000 Kbps down/ 512Kbps up for Road Runner standard or 15000 Kbps/ 768 Kbps for Road Runner Turbo. To be fair, it's nearly impossible to achieve exact advertised speeds with any ISP, but the problem with Road Runner is that they overload their nodes frequently, meaning that they oversell their service and that you will average 25%-30% of the speed that you are paying for. This is an everyday occurrence, which is a serious issue. When using their service during peak times I average anywhere from 1500Kbps to 3500 Kbps, this is unacceptable. Time Warner now offers Boost which is supposed to boost your connection speeds when the extra bandwidth is available, meaning it only works late at night or early in the morning when people are either sleeping or working. This is a serious problem for me, as I use a wifi router to browse the net with my computer and play online on Xbox Live (usually not at the same time), and Road Runner's poor latency affects online gaming in a big way.
To remedy the aforementioned problems, I upgraded to Road Runner Turbo two weeks ago, and guess what? It makes absolutely no difference. Sure I can get good download speeds off peak (upload speeds are generally unaffected), but I could do the same with Road Runner standard. When I check my speeds during peak hours like between the hours of 5pm-10pm, I usually average between 2500-4000Kbps, which is FAR below the 15000Kbps that I pay for. This is a problem that Time Warner needs to remedy, but they're in no rush since they have effectively monopolized Manhattan, Queens, and half of Brooklyn. Hopefully the eventual competition of FiOS will help them get their act together, but I won't hold my breath. Time Warner is renowned for playing this game of placing blame on their customers, instead of admitting that their services have plenty of room for improvement, meaning that you're wasting your time by complaining to customer service. The fact of the matter, is that you don't get what you pay for, and it's an issue that should really be addressed and taken into consideration.
Next of my gripes, is the FREQUENT disconnects in service. As if the inconsistencies in download speeds weren't bad enough, Time Warner has the dubious honor of being the most unreliable ISP in the Tri-state area. No exaggeration, I usually experience 1-3 disconnects a day, and they range in duration anywhere from 1 minute to 10 minutes. What am I paying all this money for again (over $250 a month for the triple play package)? I usually refrain from comparing providers, but when Cablevision was my service provider in the Bronx from 2004-2008, the service was exceptional. They offered everything that Time Warner offers and them some, at better prices. When I used Cablevision's Optimum Online service, the speeds were always blazing fast with low latency and no disconnects. The same was true even during peak hours. Oh, and let's not forget that Optimum Online's standard service is 15000Kbps down/ 2000 Kbps up, which is much faster than even Road Runner Turbo that I have now. During peak hours, with Optimum Online, I used to average somewhere in the 10000Kbps range. In my 4 years as a Cablevision subscriber, I must have experienced a disconnect maybe 2 or 3 times, as opposed to the 2-3 disconnects daily that I have to endure on Road Runner.Unfortunately for all of us, Cablevision does not service Manhattan or Queens, so it is Time Warner or bust.
The bottom line is that Road Runner is good when it works, but the frequent disconnects and inconsistent speeds are a cause for concerns for people who play games online and download large files. If Time Warner is your provider, go for it, because there are no other options. As for me, I hear RCN is also available in my area, and once I find out if the internet connections are more reliable and consistent, I may consider switching. For now, I will stay with Time Warner and Road Runner while I patiently await the arrival of Verizon FiOS in Rego Park. I just thought that I would give everyone else a heads up.
As if things couldn't get worse, somehow they did, which is to be expected from a company like Time Warner. I have "upgraded" to their Turbo service a month ago, and not only did it make no difference in speed whatsoever, but the speeds have now been more inconsistent than ever. I know I am not alone, but that's not the point. My advice to everyone is to avoid Time Warner and their shoddy Road Runner service like the plague if you can. I will be calling RCN tomorrow to see if they can service my area, so that I can drop Time Warner like a bad habit. For reference, I pay for speeds of 15000Kbps down and 768 up from their Road Runner Turbo service, yet this is the type of speed I get from their service recently:
[URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/5260125···G][/URL]
Skip it at all costs, or you're throwing money down the drain.
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Review by jsuboh
UPDATED: 133 days ago
member for 7.4 years, 2127 visits, last login: 1 days ago
Delano,Kern,CA
$54 per month
about 3 days
"Fast, Reliable, and Consistent"
"Higher Cost"
"Still better than DSL for my Neighborhood (updated)"
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I moved to a new neighborhood in Delano, CA and the only option was RoadRunner through Brighthouse. Prior to moving I had PacBell DSL (SBC > ATT) in my older neighborhood which was fine. However unlike DSL, I get really close to my provision speed of 7Mbps. Overall, great service only went down once when a car hit a pole a 1/4 mile away. UPDATE: I updated to the Turbo plan for $10.00 more and all I can say is "WoW". Normal downloads are 14Mbps, uploads are 2Mbps - when testing I have been averaging 27Mbps (turbo) with my best at 29.5Mbps download. Has not gone down since 18 months ago - I least I haven't noticed.
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![www.speedtest.net/result/5260125···G][/URL]](http://www.speedtest.net/result/526012521.png[/IMG][/URL]){kind=link}