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Review by iansltx 
member for 6.3 years, 2696 visits, last login: a few hours ago
updated 217 days ago
 Austin,Travis,TX
 $89 per month about 30 days "As-advertised speeds, quick/easy install, decent price" "Poor install coordination, but they made it right in the end" "No other good options in this area...yes, this is a good option"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
UPDATE 11-12
According to my latest bill, Austin now has the $3.95 modem rental fee (plus tax), boosting the price I'm paying for 50/5 to $89.32 per month. I'll be ordering a Zoom 5341J modem pretty soon to avoid this rental fee, and I'll come out ahead within 20 months of that purchase (less if TWC hikes modem rental rates again).
According to TWC's meter, I used 172, 202 and 148 GB of data in August, September and October, respectively. So far this month I've used 162 GB due to my backup partial reseed. Those numbers sound accurate, given what I've been doing on my 'net connection, and they don't matter too much anyway since my tier is still uncapped. If you work things out, my cost per gigabyte is between 40 and 50 cents...more than I'd pay on AT&T with one of their 250GB plans, but also more reliable and faster (17x faster on downloads, 7x faster on uploads, accounting for DSL overhead).
UPDATE 11-10
Service still appears to be humming along. I'll be reseeding a backup this month but am not worried that TWC will get onto me about that since I don't do heavy downloading/uploading during peak periods (it's either afternoons before everyone gets home or late at night). At any rate, there's no cap.
The only times I get high latency is when I'm pegging the connection in one or both directions. Which is right now, since I'm pulling 6 MB/s on a few parallel downloads. Otherwise, the connection is completely snappy. For example, pings to a California game server are ~59ms and Netflix buffers in a couple seconds and switches to HD after well under a minute (probably the fault of Netflix more than the cable connection that it takes that long).
Again, I'm pretty much a captive audience for TWC...I'm not going to switch to 3M AT&T DSL or throttled, latency-ridden Clear WiMAX (or throttled/capped cellular or satellite service). Grande Communications, which I'd switch to in a heartbeat if they were available, isn't available in this part of town, and the remaining options all cost hundreds of dollars per month (MegaPath EoC or whatever). So TWC it is.
UPDATE 8-17
Service appears to be performing as expected. Speeds are in the high forties or low fifties down, 5 Mbps up. I may run Ethernet to make sure I get full speeds...since I'm on a 2.4GHz-only router in an apartment complex, the last few feet may be my weak link.
I checked my bill just now (after signing up for TWC PayXpress and turning off paper billing) and TWC overcharged me by $1.77 on its last credit card payment, leaving me with a $21.77 service credit. The other $20 was applied by TWC's Twitter team as an apology for the installation coordination issues...I'd rather have had no issues with the install than $20, but I'll take it!
As far as what I'm actually paying, it looks like standard Internet service here in Austin is $54.99 per month. Add Another $50 for 50/5, then take away $25 due to the promo I'm on. Modem rental ($2.50), taxes ($3.12) and fees (a regulatory cost recovery charge of 36 cents) bring my total to $85.97 per month for my first twelve months of service.
So if I was in Comcast territory where FiOS was available or nearby, I could get faster service (50/10) for a comparable price (including modem rental, I think)...and I'm paying more for TWC 'net access than AT&T charges for any of their DSL tiers...but for where I am this isn't the worst deal ever.
Speaking of what AT&T charges for their DSL tiers, I could get the highest-end service that's available here for $19.95 per month for twelve months, if I commit to a year contract. But it's 3M down, 768K up at best so that's not happening (and TWC offers its 3M plan for $19.99 per month for the first twleve months with no contract anyway). It's extra annoying that no high speeds are offered here because there's a VRAD ust down the block from the entrance to my apartment complex, along with buried fiber optical cable warnings on the streets nearby. Guess the phone lines in here must be really, really screwy to keep that VRAD from serving me at 18 Mbps over, say, two pairs (so 5000 wire feet).
ORIGINAL REVIEW (8-15-12)
In this particular apartment complex (NW Austin), AT&T provides DSL and TWC provides cable. Unfortunately, AT&T tops out at 3 Mbps at my particular apartment, so for telecommuting, gaming, etc. that wasn't going to work. Since I had 50/15 connectivity from Comcast in Colorado (see my review of them), I decided to go for TWC's 50M tier (5M up). I dont need the extra download speed, but I heard rumblings that TWC will upgrade the tier's upload speeds, something that I'd find quite handy for transferring large files/photos/videos (hence my having 50M service in Colorado).
ORDERING & INSTALLATION
I ordered service in late July, as early as I could for an expected mid-August install (I moved into my new apartment on the 14th, so an install on the 15th was ideal). The 50/5 tier, Internet-only, came to $82.49 per month including modem rental and after a $20 discount (which lasts one year). Installation was either cheap ($50) or free.
I received an e-mail from TWC a day or two later asking me to reschedule my install...I had picked 8/16 (valid on Time Warner Cable's website) but apparently the schedule didn't actually go out that far. I rescheduled for the 13th temporarily; I would call them back to reschedule for after the 14th later.
A week and a half or so prior to my install, I called up TWC again to reschedule. The customer service rep's English could use work, but I gathered that he had rescheduled me for 8/15 at 8am. Perfect! Or not...
On the 13th, while I was still not in my apartment quite yet, I got a couple voicemails from TWC (my phone was off at that point). I found out by a follow-up call to them that the installation reschedule request didn't take, something I hadn't been notified about. On that same call, I rescheduled the install as early as was then possible: 1-3pm on Saturday.
This was far less than ideal, and the scheduling snafu wasn't my fault, so I contacted TWC via Twitter. They put a tech supervisor on the situation and I got a call several hours later letting me know that I'd have an installer by in the 10am window on the 15th, pending availability. I thanked the supervisor and ended the call.
This morning (8/15) I got an e-mail from TWC stating that the insatllation was complete, though no tech had yet showed. Calls to TWC's automated system listed my order as complete (no additional info) as well. A call to a TWC support rep cleared things up: one system still had the 8/13 install date set, and my tech would arrive in the 8a-noon window.
At just before 10am, a TWC tech called me and let me know that he was arriving. The first part of his installation job was outside my apartment. Having finished that, he came inside around 10:25am. By 10:45, he was gone and the Motorola SBG6580 he brought with him was serving up my 50/5 connection. I then logged into the modem (admin/motorola are the default username/password), disabled NAT and turned off wireless connectivity, effectively turning the gateway into a bridged modem without needing to call TWC to get them to make the change. The wireless on the gateway seemed to work fine for the few minutes that I used it, but I trust my Amped Wireless R10000G more (and, while the Motorola was able to just barely provide advertised speeds over wireless, the Amped actually exceeds those speeds).
In short, the install itself was fine (though I tidied up some cables after the tech left). The scheduling for it wasn't a pleasant process, but TWC ended up getting things done when I wanted them to, so I can't fault them too much.
STATS
My 8x4 (DS/US) bonding capable gateway is currently bonding four downstream channels (roughly 42dB SNR and between -1 and -3 dBmV power levels)...and not bonding upstreams. I'm sitting on a 3.2MHz-wide channel that's probably modulating at 16QAM. This makes me concerned about whether I'll be able to get my full 5 Mbps of upload speed at all times, but things seem fine so far.
As I mentioned, speed tests show that I'm getting my full (50 Mbps down, 5 Mbps up) provisioned speed, with no PowerBoost or other shenanigans. I can actually hit above 50 Mbps for download speeds to some servers, though in other cases I'm below 50. It averages out to be a fast connection though, right at what I'm paying for.
Latency and jitter aren't rock-solid like you'd see on a well-groomed FastPath DSL line or FTTH, however both figures are pretty good, with 10ms to TWC Austin core and a few milliseconds of jitter. So VoIP and gaming shouldn't be an issue at all, though TWC routes a lot of their traffic over Cogent, which may not take the most direct route to a given website. Due to backbone-level decisions, I've seen connections that "feel" faster (for example, LTE on my Sprint phone in Fort Worth), however the TWC connection feels faster than my Comcast connection did, and non-Powerboosted speeds should allow me to do better QoS so that I can game and upload photos at the same time 
Comments:
 | | TWC SUX When I first got them, they were $47 a month,(I own my own modem) They increase your bill every couple months, and now its almost $60, all the while the speeds go down. I'm on 10/1mb. When TWC (The WORST Cable) picked up Adephia, when they all went to prison, they plugged Buffalo into the already oversubscribed Rochester-->East system. In evenings, theres no possible gaming its so slow while everyone downloads their Netflix. I nominally average 3-4mb while I pay for 10. Theres no competition in town, Versleazon wont put FIOS in the cities, just the rich suburbs. We're working with the state to sue them for discriminatory practices. | |
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Review by smccloud5
member for 2.9 years, 24 visits, last login: 164 days ago
lodged 217 days ago
- Yellow Springs,Greene,OH
- $30 per month
- (12 month contract)
- about 15 days
- "When it works, no complaints"
- "Phone and online chat tech support is next to useless"
- "Avoid if other options are available"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
They are the only ISP available in my area. Took me about 5 hours on the phone originally just to tell them that they service my area, because whoever was on the phone couldn't type in my address correctly, which results in a non-serviceable area. Then they tried to overcharge me for one of their own advertised deals. Then waited about 2-3 weeks for a tech to come out and install. Several months in a row they were overbilling me, then refunding the difference the next month, and so on, quite the billing fiasco. Had no issues for about 6 months, since then have had severe connectivity issues. Tech support has hung up on me or force disconnected me from chat without resolving, still working the issue. If other ISPs are available, such as Uverse, I would go with them.
Comments:
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 Review by Anonymous_
member for 8.9 years, 4419 visits, last login: a few hours ago
updated 218 days ago
- Littlerock,Los Angeles,CA
- Contract price not specified.
- (24 month contract)
- about 2 days
- " They suck you in with good service"
- "then it turns into crap"
| Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
They suck you in with good service,then it turns into crap.
30/5
Sucks only getting 3.6mbps down /1.2mbps up on docsis 3.0 YES channel bonding is working.
From 7pm to 12am daily. with ping time upto 1,000ms pointless to do any gaming on this connection
On both wireless and wired connections.
Attachments:
Comments:
| | Maybe... If you have 2.4 gHz phones and 2.4 gHz wireless that could be your problem. Try moving the phones away from the router and see if the problem iproves at all. | |
| Razoul
join:2012-10-09
Crestline, CA Reviews:
 ·Charter
| As far As I know, Littlerock has no new houses. Maybe the wiring inside your house is causing the issues? Or the line from the pole? Don't be quick to blame the ISP, the issue may just as likely be something on your end of the line, Time Warner has a done a really good job in fixing their cable issues in So Cal and I would not be surprised if it was an inside wiring issue or something on your end. | |
| | Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2 Reviews:
·RoadRunner Cable
| Re: As far It's obviously not the modem since the issue is at the 3rd hop.
"72.129.26.177" jumps from 300 to 400ms at night upto 1,000 ms "jitter" to the east coast.
seems to be happening in the day time now as well.
C:\Users\******>tracert dslreports.com
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 9 ms 11 ms 15 ms cpe-75-83-224-XXX.socal.res.rr.com [75.83.224.XXX]
2 8 ms 10 ms 11 ms cpe-24-24-194-157.socal.rr.com [24.24.194.157]
3 111 ms 102 ms 103 ms tge8-1.pldlcabl-cer02.socal.rr.com [72.129.26.177]
4 127 ms 126 ms 118 ms 72.129.26.174
5 85 ms 84 ms 83 ms agg24.tustca1-cr01.socal.rr.com [72.129.25.2]
6 90 ms 91 ms 93 ms 107.14.19.30
7 92 ms 107 ms 97 ms ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
8 77 ms 66 ms 69 ms xe-8-2-0.edge1.LosAngeles6.Level3.net [4.26.0.13
]
9 65 ms 77 ms 75 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
10 61 ms * 88 ms ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.3
7]
11 167 ms 151 ms 153 ms 4.69.132.82
12 166 ms 171 ms 165 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
13 181 ms 189 ms 177 ms ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
14 184 ms 185 ms 188 ms ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
15 206 ms 166 ms 161 ms ae-21-52.car1.Newark1.Level3.net [4.69.156.37]
16 158 ms 147 ms 142 ms NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
17 222 ms 216 ms 218 ms 0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
18 235 ms 235 ms 232 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21]
19 * * * Request timed out.
20 154 ms 153 ms 149 ms www.dslreports.com [209.123.109.175]
Trace complete.
--
Well, does your car at least turn into something else? Sometimes I turn it into a trashcan. Hmm... | |
| | | Razoul
join:2012-10-09
Crestline, CA Reviews:
·Charter
| Re: As far Hit up the TWC direct forum and let them know. Node could be overloaded then.
I do see a marked ping increase on Level3's network too however (4.69.132.82) of almost 100ms. Shitty routing could be possible. Try letting the lease expire and see if you pull an IP from a different range. | |
| | |  SeleniaI love DebianPremium
join:2006-09-22
Lanesboro, MA
kudos:2 | said by Anonymous_: It's obviously not the modem since the issue is at the 3rd hop.
"72.129.26.177" jumps from 300 to 400ms at night upto 1,000 ms "jitter" to the east coast.
seems to be happening in the day time now as well.
C:\Users\******>tracert dslreports.com
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 9 ms 11 ms 15 ms cpe-75-83-224-XXX.socal.res.rr.com [75.83.224.XXX]
2 8 ms 10 ms 11 ms cpe-24-24-194-157.socal.rr.com [24.24.194.157]
3 111 ms 102 ms 103 ms tge8-1.pldlcabl-cer02.socal.rr.com [72.129.26.177]
4 127 ms 126 ms 118 ms 72.129.26.174
5 85 ms 84 ms 83 ms agg24.tustca1-cr01.socal.rr.com [72.129.25.2]
6 90 ms 91 ms 93 ms 107.14.19.30
7 92 ms 107 ms 97 ms ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
8 77 ms 66 ms 69 ms xe-8-2-0.edge1.LosAngeles6.Level3.net [4.26.0.13
]
9 65 ms 77 ms 75 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
10 61 ms * 88 ms ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.3
7]
11 167 ms 151 ms 153 ms 4.69.132.82
12 166 ms 171 ms 165 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
13 181 ms 189 ms 177 ms ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
14 184 ms 185 ms 188 ms ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
15 206 ms 166 ms 161 ms ae-21-52.car1.Newark1.Level3.net [4.69.156.37]
16 158 ms 147 ms 142 ms NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
17 222 ms 216 ms 218 ms 0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
18 235 ms 235 ms 232 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21]
19 * * * Request timed out.
20 154 ms 153 ms 149 ms www.dslreports.com [209.123.109.175]
Trace complete.
Your pings seem fine on TWC's end. Don't let a few high pings earlier in the route fool you. Many routers deprioritize pings and trace routes to focus on their main job(routing) and to help protect against DDoS attacks via ICMP. Your ping looks good on the first Level3 routers, which is out of TWC's network. That being said, your ping to dslr is kinda crappy. Seeing the averages and ignoring the spikes(you can't have 60ms pings to level3 without TWC forwarding the packets to them that quickly), level3 seems to be your issue. There have been many complaints on this forum about them. Unfortunately, yours and TWC's hands are likely tied behind your backs. Sorry to say...
--
A fool thinks they know everything.
A wise person knows enough to know they couldn't possibly know everything.
There are zealots for every OS, like every religion. They do not represent the majority of users for either. | |
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 Review by pizz
member for 12.6 years, 3315 visits, last login: a few hours ago
updated 237 days ago
- Astoria,Queens,NY
- $220 per month
- "Solid Wideband 50/5 24x7 great constant speeds."
- "Price, but i recently got a thank you from TWC with 25 bucks off a month. So no bad here."
- "If you got the cash, you cannot beat the Wideband 50/5 package."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I have the ultimate wideband triple play. TWC has greatly improved from before they upgraded to docsis 3.0. TV is great. Phone is amazing. Internet for myself is amazing plus. Constant 50 download / 5 upload. Pings to my favorite game (word of warcraft) is 10-12ms due to the server being located in New York City. As for my other service which is in a data center in LA it's 45-55ish ms.
Only complaint i have is how the 50/5 package is treated. Other Cable ISPs are offering 100mbs / 10ms +`
I pay 220 is a month, but it's well worth it, if you got the cash to spend on this sort of deal. Plus i'll be getting a 25 dollar off per month aslong as I keep my triple play package.
Comments:
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 Review by Rook008
member for 11.3 years, 4380 visits, last login: a few hours ago
updated 237 days ago
- Far Rockaway,Queens,NY
- $45 per month
- (month by month)
- about 5 days
- "Easy Install, Good download speed."
- "Low upload speed. A little pricey, but bundling saves some money."
- "If you don't need high upload speeds, you should be ok."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
--The install process went pretty smoothly.
--RCA DCM425 Cable Modem (Current Equipment)
--Speed is OK (10 down, 1 up is my current speed) Tech support is average.
--$45 a month is pretty reasonable. No contract.
I ordered RoadRunner residential cable internet service and had an appointment set up for 5 days later. I wanted to do a self install and save myself 20 bucks, but my computer didn't have an NIC, and one isn't included in the self-install kit. So I let them install one for me.
They gave me a 6 hour window for install. The first guy shows up, puts the splitter on, hooks up the modem and makes a call. He says I'm ready to go as soon as the NIC guy shows up and puts in the card. He also says that if I cancel the service, Time Warner wants the modem back in the original box. The modem is a Toshiba PCX 1100.I sign some stuff and off he goes.
(Unfortunately, the pen I used to sign the paperwork goes with him!)
Near the end of the 6 hour window the NIC guy shows up and installs the card. It was a Realtek PCI model. He boots-up the computer but Windows doesn't recognize any new hardware. He tries to install the sofware manually, but no-go. "Must be a bad card" he says and pulls out another one. Install. Boot-up. This time it takes. He starts up MSIE and browses over to RR's site, sets it as the home page, and says it's ready to go. He also gives me the pop and smtp info because I told him I don't use Outlook and I could set up my e-mail later. He leaves me the install disk for the NIC and tells me about passwords and such and off he goes.
The speed is pretty good, and I would say that it's also pretty consistent off-peak and on. I'm getting 1600 down/345 up pretty much all the time.They say that the IP is dynamic, but it's been the same for a while now, probably since installation. I had a minor problem with MSIE 5.5, and used RR's instant messaging tech support. He managed to walk me through fixing it without trouble. One of the good things about RR, in my opinion, is the lack of software to clog up my hard drive and cause problems. The only software they installed were drivers for the NIC (I was already using MSIE 5.5) All I have to do to surf is fire up my browser.
At $45 a month it doesn't seem like a bad deal, but if I didn't have cable TV it would have been around $60 a month. That seems kind of inflated if you ask me. I wouldn't have subscribed if I didn't have cable already.
So far, RoadRunner seems like a good value and I haven't had any major problems.
I hope this remains the case.
So far, so good.
It's been a few months and the speeds are still consistent, even during peak hours. I'm getting 2000 down and 365 up almost always (after finding the right tweak numbers.) I have never had to contact customer support since the first time, so I can't comment on that area of service. No outages that I'm aware of, no problems with mail, and I don't use the newsgroups. The IP address doesn't seem to change very often, but it's not a big deal. So far, so good.
I hope this remains the case.
Update: December 2004
RoadRunner is still doing well in my neighborhood. My speeds have increased from what it was at signup to 3000 down, 384 up. Right now, however, it's 5000 down, 384 up. The price is still what it was at signup. There was one month of bad connections and drops, but that has since stopped and service is smooth.
Oh, I forgot to mention that I exchanged my old Toshiba PCX1100 modem and received a RCA DCM 315 modem. I like it better because it has a button on it to stop it from passing info from the internet to my PC.
So far, so good.
Update: May 15, 2005.
Service is still going strong at 5000/384. Same price. Steady connection even during peak hours. TW could increase the upload a little to help fend off the dropping DSL prices though. Other than that, no complaints.
Update: May 22, 2006.
Service is still consistent, 5000 down, 384 up, day or night. The only gripe I have with RR is the low upload speed. When I need to upload large documents or send pictures, I realize how behind DSL RR really is. Price comparisons with DSL made me drop that aspect down a point.
Update: October 06, 2006.
Still get consistent speeds, 7000 down, 512 up. The slight boost in upload speed is nice, but not enough considering the price of the service.
Update: June 14, 2007.
Speeds still consistent 10,000 down, 512 up. Newsgroups are great.
Update: December 17, 2007.
Speeds still good at 10,000 down, 512 Up. Newsgroups have been great late at night, but I cannot maintain more than 3 connections (at any time) and they fluctuate from 0 up to max download speed. Overall, still a good deal in my area.
TWC dropped free newsgroup access, I had to go with another provider at $11 per month.
Update: January 20, 2011
No problems getting the advertised speeds. I did have some trouble with the connection dropping out and the modem rebooting. It was killing my Xbox Live gaming. Called up TWC, walked through some basic troubleshooting. No go. They set up an appointment. 2 techs came out, checked levels, etc. They changed some splitters, and the connectors on some cable. There was a second line from the pole to my house that was unused, they swapped that one for the one I had been using. Signal levels were fine but the problem came back a few weeks later. Called TWC. This time there was no troubleshooting over the phone, the Rep sent a tech out 2 days later, on a Saturday. The tech couldn't find any problems, but swapped out the Cable Modem. So far, so good. No problems getting advertised speeds day or night. I haven't tested online gaming yet.
Update: November 30, 2011
Speeds still the same at 10,000 down, 512 up. It's fine for me as I do very little uploading. The connection is pretty consistent too, I haven't had any problems that a modem reboot couldn't fix. Online gaming is not a problem. The FiOS people come by my house every couple of months to pitch for Verizon, but I still haven't really entertained the idea of switching.
Overall I'm still happy with RoadRunner.
Update: September 2, 2012
For the first time since having RR installed, I'm considering cancelling RR and TW cable TV in favor of Verizon Fios. The reason for this is the last two months of unreliable service from RR. I don't know what the exact problem is and neither does TW, which is the really pathetic part. The connection would be fine for a while and then drop down to dial-up speeds, or the modem would reboot itself, or the connection would fail altogether and not come back for hours.
If you are located in my area of Queens NY, I'd advise you to give Fios a try before you sign up for an unreliable connection from Time Warner.
Update: October 22, 2012
Had Verizon install Fios today. Taking TWC's equipment back soon.
Comments:
 kilrathi
join:2005-04-22
Rockaway Park, NY
·Time Warner Cable
| peak time onlline gaming sucks on rr right now Be happy you havent tested online gaming, I live in rockaway park and for over month gaming online is basically impossible on time warner road runner cable. At peak times you get 150-300ms jump right on rr network, it makes playing online games impossible, and if u manage not to get kicked on a server for high ping you will be in a slide show. Time Warner continues to give me run around for over a month now and doing nothing to fix this problem. I have been a customer here since 2004 and never had this issue at peak times until december 2010. Currently rr here in queens rockaway park really sucks. | |
| Rook008Miles To GoPremium
join:2002-02-05
Far Rockaway, NY Reviews:
 ·Verizon FiOS
·RoadRunner Cable
| Online gaming ok, so far. I played a little Modern Warfare 2 today and it was ok. There were some bouts of lag but I wasn't kicked from the game and the modem didn't reboot by itself. There was nothing odd in the Modem event log.
Who knows how long it's going to stay this way though.
--
"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken
| |
| kilrathi
join:2005-04-22
Rockaway Park, NY Reviews:
·Time Warner Cable
| agreed on rockaways Yes, time warner has issues with upstream noise in rockaway areas and are too lazy to do anything about it now for months, I am unable to get true verizon fios, only a vdsl due to living in multi dwelling unit however I was told by verizon that this will soon change in my case and when it does I will be off time warner, I have given them months and months of chances to fix their act and nothing is really done. I wish there was more compeition than just verizon here because time warner really needs a wake up call. | |
| | | TWC sucks now in my area too. I had a reliable connection for years but the past month I too been having slow problems and disconnects. At least you are lucky that you can get FiOS in your area. FiOS will never be available in my area since we have underground wiring so it it either these losers or VDSL which would be worse. I am stuck. | |
| | Rook008Miles To GoPremium
join:2002-02-05
Far Rockaway, NY Reviews:
·Verizon FiOS
·RoadRunner Cable
| Re: TWC sucks now in my area too. Oddly, the past couple of days have been ok. I get instances where the connection slows to a crawl, but not as often as before.
I can't play online games with it like this though. The connection was reliable for years before this.
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"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken
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| | TWC Bites but we're "stuck" in western NY TWC bites for internet which is all I need it for. I have had issues with spotty internet since we bought our home. I have a new cable line running directly into office and TWC has been to my house at least 5 or 6 times in past 6 years. D/L speeds are decent U/L is pathetic, always has been...been kicked offline playing cards online. I already purchased my own modem and its been activated with RR's modem returned to them. Purchased modem wasn't on the approved list, I went by specs and price and now my D/L speeds have nearly doubled during peak time U/L is same but I still get some lag occasionally. Hoping modem lasts me at least two years to pay for itself and hopefully I can get a decent ISP then.
I have DirecTv & Vonage...I could save some cash by using MJ but that would mean I couldn't call the UK and other places I normally call for free.
$54 a month for service and that's standard  | |
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Review by bcaulf
member for 244 days, 0 visits, last login: 244 days ago
lodged 244 days ago
- New York,New York,NY
- $50 per month
- about 15 days
- "Speed is as rated, no cap or throttle, reliable"
- "no more newsgroups, value could be better"
- "I'm happy"
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The other options were Verizon DSL (no FIOS here), or wireless and TW was fastest. I buy just Internet from Time Warner, paying $50/mo for the 20 mbit down / 2 mbit up tier. Typically I see a little faster than that like 21-25 mbit down and a little slower up, 1.7 mbit. Ping times are 15 ms inside rr network, 30-40 ms inside the USA.
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| | Not Happy! I'm not happy with the less than 1Mb slow speeds! Here in La Feria the speed is just 0.99mb! It's also flaky and goes down to 200k or so all the time. Pretty useless! | |
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Review by jmwauk
member for 273 days, 97 visits, last login: 159 days ago
lodged 251 days ago
- Waukesha,Waukesha,WI
- $76 per month
- about 1 days
- "Reliability (except dns servers sometimes)"
- "speed"
- "my choice overall"
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Interestingly.. I owned my own sbg900 modem for a long time now.. TWC pushed out
a firmware update to it (about 2-3 weeks ago) .. that push disabled wireless on the modem
I called them about it.. they said.. well we can't fix it but you can get one of our modems
it won't cost you anything.. interestingly they are now charging $4 per month for them..
I did they end run around them and got an access point.. good thing I did.. also one
thing I notice is that if they upgrade plans and increase speeds (sometimes at lower
cost than the plan you're in) .. they won't tell you.. you have to watch their currently
available plans to see if it's a better deal yourself otherwise you'll be caught paying more
for less... it's probably part of their plan to lure new people however they don't care if you're
already a customer. Overall.. Sneaky!
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 253 days ago
- Lansing,Leavenworth,KS
- $75 per month
- "Tech Support...they at least have a clue once you get to Level 3"
- "Everything else"
- "Just a general, all-around worthless company that has obviously outlived its usefulness but sticks around via backroom deals."
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Well...its better than DSL speed wise, but should definitely come with a
free bottle of lube. Seeing as the crooked SOBs down at Time Warner love
to collude with the crooked SOBs that us idiots voted for, no one but AT&T
can come into town and compete. And they can only compete with DSL, not
their U-Verse service. As such, the citizens of Lansing, KS get to install
hip grips and take it anyway TimeWarner wants to give it to us.
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Review by fat_ass
member for 255 days, 2 visits, last login: 249 days ago
lodged 254 days ago
- Murrieta,Riverside,CA
- $40 per month
- about 2 days
- "Download speeds are high, and connection is reliable"
- "Customer service reps might not have current offers, and might end up paying more than offers. Uploads Speeds are very low."
- "For places where cable, and dsl are your only options, def recommend cable."
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I live in a city where there are parts where DSL, cable, and fios is available. At first I've had cable, and had no complaints about it. Cable does deliver fast download speeds. After cable i moved to an area where fios was the only thing available. It took me a good time and research to find a good deal on the web on fios. Finally I've got verizon fios triple pay for $64.99, and the service was above my expectations. FiosTV had the best channel line ups, phone did deliver good quality calls (even though I barely use landlines), and fios high speed internet did have the best high speed internet I've ever experienced as far as uploads and downloads(15/5). After having fios, i was forced to get DSL because i moved to another part of the city. DSL was the worst experience ever as far as high speed internet. Download speeds would go from 1-3mpbs, and uploads go to up to 1mpbs. On top of that i was stuck for a year with it. After a year, i went for cable (Road Runner), and download speeds are better than what they promise. I signed up for a 10 mpbs package, and sometimes i get up to 20 mpbs. The only con for cable is upload speeds that go are at most 1mpbs.
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 Review by rcdailey
member for 8.2 years, 3168 visits, last login: a few hours ago
updated 268 days ago
- Rialto,San Bernardino,CA
- $80 per month
- "Service has been reliable over the past two years or more"
- "Sometimes slow during the mid-evening hours"
- "I'm happy with what I have"
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I have had this account since 2003, but I am going to comment primarily on what I have today in 2012. There have been many changes over the years, most importantly that Adelphia was taken over by TWC and that there were considerable infrastructure improvements following the takeover.
I currently have Roadrunner standard for my area: 10 Mbps down, 1 Mbps up. I can't complain about performance, and I have old hardware other than the cable modem itself. Earlier this year, I changed my cable TV contract to basic, no additional digital channels and gave up my digital TV box, relying only on my TV's QAM to receive digital signals from now on. This reduced my monthly rate to just under $80.00 for the combination of TV and internet access, plus fees, etc. Internet alone would be $59.00 approximately, I wanted to keep the same download and upload rates because I knew that I would not be happy with less. I am satisfied with the present speeds.
The modem is a CISCO DPC2100R2, which is a DOCSIS 2.0 class modem. My router is an old D-Link DI-604e, which is good for a 100 Mbps ethernet connection to the modem and to my computer. The computer is an old Dell 2350 running XP Home SP3, with 2GB of RAM and a 2.00 GHz Pentium 4 CPU. As I said, I have old equipment, but it is working.
One thing I believe is that any download and upload speeds less than what I have with my account would not be acceptable to most people these days.
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