dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3104 reviews (1816 good) (634 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by xQim See Profile

  • Location: Standish,Cumberland,ME
  • Cost: $15 per month
  • Install: about 1 days
Good "Get Slightly Above Advertised Speed"
Bad "Monopoly, Tech Support Is Terrible, Upload Speeds Are In The Stone Age"
Overall "Get What You Pay For Which Isn't Much"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Fairpoint Commun..
08/14/2014 *Update*

Downgraded once again to the Everyday Low Price: 2Mbps/1Mbps @ $14.99/Month. I get above advertised speed (2.20Mbps/1.10Mbps). My modem is still using 4 downstream and 4 upstream channels even at this low speed. Somehow my latency has dropped as well. It is what it is, which is sluggish. Depending on the webpage you can tell that it is slow as some sites contain a vast amount of data which causes web pages to have prolonged load times. Youtube and Netflix buffer, and buffer even more if just one more person is using the connection. All in all, I am getting above advertised, but still wish there was some competition. I have a dual-wan router and a quadruple-wan router. In the next couple of days I will load balance this package with my 10Mbps/1.5Mbps Business Connection. I'll post the speed tests. The other picture is the Business Class Connection: 10Mbps/1.5Mbps. The Business Class pricing is ridiculously expensive for the speeds you receive, but what do you expect when TWC is a monopoly, soon to be a mega monopoly called Comcast.

07/28/2014

I recently dropped my internet package from Ultimate 50Mbps/5Mbps (56Mbps/6Mbps) to the Standard Package 15Mbps/1Mbps (16Mbps/1.21Mbps). I did so because TWC was overcharging me for the Ultimate Package. I was quoted $64.99/Month, yet I got charged $89.99/Month. Trying to fix any issue over the phone with TWC is worthless unless you can speak five different languages, enjoy being on hold for long periods of time, and getting hung up on. So I went to the nearest office to dispute the charges. I told the woman there that I was being overcharged and that I was told it would be $64.99/Month. She said, "There is absolutely no way possible that the Ultimate Package was $64.99/Month. I told her to go to TWC website and low and behold I was right. Since TWC is a monopoly around here, I would only be able to receive that $64.99 price once and then it would go up to $89.99. At this point all logics are thrown out the window. Apparently $89.99/Month is a great deal because it usually costs $119.99/Month. I would never pay that so I started asking the prices of every package to which she would tell me the non promotional price. I ran down the list until Basic and said I want to cancel my service then. In order to not lose a customer she finally offered the Standard Package at its promotional price of $34.99/Month, which I agreed to. On speed tests I get 16Mbps/1.21Mbps. I get above advertised speeds but it is still a premium price for junk speed. I realize it could be worse.

TWC launched Roadrunner in 1995 with a 3Mbps/0.384Mbps package and was available in my area shortly thereafter. The price back then was $44.99/Month. The point I'm trying to make is that after 19 years the speeds have slowly gone up as well as the price. It shouldn’t take that long to upgrade. Since there is zero competition, there is no reason for them to upgrade anything. The “South Park” episode regarding cable is pretty much spot on.

The only reason I have TWC is because the only other option is 3Mbps/1Mbps unFaipoint DSL for $59.99/Month. That is not competition at all. I feel bad for the people on unFairpoint as I have used it before and every time I did, I never received the speeds advertised and the connection would drop everyday and my bandwidth would be cut in half for no reason everyday.

The only reason for 3 stars on Install is because I did it myself with my own modem.

No competition = Terrible Service.

Attachments:
Click for full size
Click for full size


member for 10.9 years, 283 visits, last login: 1 days ago
updated 6 days ago

Comments:

an0nny

@reliablehosting.com

your $200

you wont ever see it unless you can prove the installer took 2 modems of yours. i.e. video of him taking them.

this if you ever even had 2 modems extra and are not just trying to bad mouth twc.

its your word against their's and w/o any proof you wont get $200.
xQim

join:2003-09-20
01234
Reviews:
·Time Warner Cable
·Fairpoint Commun..

Re: your $200

I'm not bad mouthing TWC for the sake of it. I have three witnesses that saw them there and they were mysteriously gone after he finished. Also, Fairpoint had to come out to my house and install a new telephone box because the TWC employee destroyed the box. For what reason? Why would a cable company need to do anything with the telephone box? Umm gee, too stop the competition. So it is actually four individuals against one.
TBBroadband

join:2012-10-26
Fremont, OH

SA

I wasn't there to see what happened, but since when are you able to purchase an SA modem and use it on the TWC Network. Those modems are generally LEASED and are not for sale.

Bobkatt

@rr.com

Re: SA

Out of curiosity I did a search and SA modems are for sale all over the Internet so they are not only "for lease"

Review by TDOG See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $131 per month
Good "Internet connection is fairly reliable"
Bad "TV picture quality goes bad randomly "
Overall "TOO EXPENSIVE"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I watch about 25% of the channels I'm paying for....The rest are CRAP! Classic TV package and 15/1 internet.

member for 14.3 years, 7433 visits, last login: a few hours ago
updated 9 days ago

Comments:
OpTiC

join:2014-03-08
West Covina, CA

Re: Review

It's your problem for paying for that tier you don't need

TDOG

join:2000-04-30
Louisville, KY

1 edit

Re: Review

classic tier....It's that or basic . You sound like you work for TWC.
HA! What are you? 15?
OpTiC

join:2014-03-08
West Covina, CA

Re: Review

You can cancel service and switch to Uverse or call up TWC for a better price. Vitality pays 114.99 for a triple play with Ulimate internet, preferred tv, and phone. A 5-30 minutes phone call can lower your bill.

scottymead

join:2007-07-29
Post Falls, ID
Evidently you never had Comcast huh? They are expensive. But you are paying too much, I only pay 94.76 and that includes 1 set top box w/ DVR and every tier except movies and 15/1 internet.
OpTiC

join:2014-03-08
West Covina, CA

Re: Review

I had Comcast before when Adelphia took over my area. Then it became TWC.






Review by CCat See Profile

  • Location: Wonderland
  • Cost: $65 per month
  • Install: about 3 days
Good "50Mb Down / 5 Mb Up"
Bad "Nothing for now."
Overall "Pretty consistant"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I switched from WOW in March. TWC offered a bundle with cable, internet, and voip.
Aside from a minor install problem (which was corrected the next day) everything went well. The turbo speed (15Mb down) is great. I only have 768K up but I really don't upload much so for me its not an issue. So far, so good.

Jan 2009 ISP has been very consistent with speeds. Aside from the usual slowdowns at peak times, and even these are not really a problem. At this point I am very happy with Roadrunner.

Sep 2009 Nothing has changed since Jan. A couple of outages due to weather but thats about it. The usual slowdown with cable at peak times but acceptable.
Just wish RR would increase the upload speed, 768 Sucks.

Mar 2010 Everything is still the same here. Speeds have been consistent and where they are supposed to be. Upload still sucks though.

Jan 2011 Nothing new to report. A few times the cable went out but was corrected in a reasonable amount of time. Speeds remain consistent with the occasional holiday slowdowns. Still stuck with the 768 upload, hopefully that will be changed sometime soon.

Oct 2012 RR increased their upload speed from 768 to 1000 a few months back. Better but still slow. In Dec I am getting the 50/5 package...looking forward to that.

Mar 2013 Finally got the 50/5 package. Only had it for a couple of days, but so far it is solid.
What a difference from the 15/1 package. It costs $30 more per month than the standard 15/1 package which brings it up to $59 per month with the TV and Phone bundle.

Oct 2013 Still running well. No outages or problems since March. Speeds remain consistent.
Would like to see a boost in the upload speed, especially for a 50 package.

June 2014 Have the 50/5 package now. Last month they had an upgrade. This upgrade totally screwed up everything. Problems with email and tremendous slowdowns with internet speeds. If this keeps up much longer I will be changing providers.
All they say is that they are aware of the problem and are working on it...Yeah right.

July 2014 Things are pretty much back to normal. Took a long time to correct IMO.

member for 8.7 years, 5202 visits, last login: a few minutes ago
updated 36 days ago

Comments:
ITGeeks

join:2014-04-20
Cleveland, OH

Email.

This is why you do NOT use your ISP's email addresses. Why do users still insist on using their ISP email? So when you change ISPs again you can change that addy? get a domain or a domain. $9.25 on name.com with a coupon code.

Review by billko See Profile

  • Location: Apalachin,Tioga,NY
  • Cost Contract price not specified.
Good "You're not making a deal with the devil."
Bad "You're making it with his brother."
Overall "It's the most unreliable service I'd ever encountered, and the customer service is brain dead."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I had issues with the modem constantly disconnecting. Knowing it was a networking issue and not something on my end, but having to play the game anyway, they told me to bring in my modem for a replacement. I guess the modems the rent out are horrid pieces of junk because there was a line out the door of customers who had modems that all magically failed on the same day.

While I understand that they have to read from a script, you'd think they might not be completely brain dead and maybe figure out that, after the third or fourth person that they told the to bring in their modem for an exchange, they would get the idea that it might not be a customer issue? I mean, obviously, out of the 30 or 40 people waiting there, a few of them had the same support person?

member for 7.1 years, 202 visits, last login: 18 days ago
updated 63 days ago

Comments:
why60loss

join:2012-09-20

Welcome to time warner cable

Best of luck to you, Have had Comcast now for almost 7 months and while far from perfect is not nearly as bad as time warner cable.

tonytony1
Premium
join:2011-05-21
New York, NY

modem issue time warner nyc

Last week they were several thunderstorms in my area, my internet connection stop working,
I am using time warner cable NYC,
I have a modem (A) that is connected to my router and to that router direct Ethernet wire to my laptop, and my desktop. wireless to my Wi-Fi extender, for my cell in another room, I was able to connect my laptop directed to my modem too, since the modem has 4 Ethernet ports, my laptop has a USB to Ethernet adapter that adapter has to lights one that says 100 mbps and the other one 1000 mbps, always when I connect my laptop to my router the 100mbps lights, but when I connect directed to the modem the 1000mbps lights.
Anyway I called customer service and they were telling me that when they send a signal to the modem they see that everything is fine and that the thunderstorms do not had anything to do with me not having ,internet, so if I want to for a worker to come and check it up and if nothing is wrong with the modem I will be charged, so I said not I will got to the time warner office and get a new modem.

I got a new and different modem, modem(B), well I had to call again customer service since my speed was to slow, and yes my internet was working, so something was wrong with modem (A), and I have now different problems with this modem (B) I can only connect one device to it,
If I connect the router to the modem and laptop to the modem the laptop is not working (no internet) but if I connect the laptop to the router it will work? The customer helper was telling me to disconnect the router and restart my laptop and connect the laptop to the modem but not the router so I did that and finally my laptop connected to the modem (B) was working but my router was disconnected, and for my surprise, the connection light on my Ethernet adapter was 100mbps, not 1000mbps like the other modem (A). So I think something is wrong with this new modem or from the office they don’t want me to connect more than one device, so I disconnect my laptop from the modem and connect the router to the modem and laptop to the modem so I can have my desktop connected to the router.
Anyone can give me and idea why it is like that? I was thinking in going back and get another modem?
jades

join:2013-04-01
New York, NY

TWC is the worst!!

You think your experience is bad? How about 3 outages every month? Longest outage lasted 6 days!!

Review by hstenzel See Profile

  • Location: Hillsborough,Orange,NC
  • Cost: $60 per month
Good "At least we have broadband, it's acceptable (even if pricey) when it works."
Bad "Frequent outages, tremendous problems, very long time for any resolution"
Overall "I wish I had a better choice"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I've had Time Warner Cable for internet for a long time. They are (effectively) the only provider in my area.

We seem to go through cycles where it works reasonably well for a while, then tremendous problems, followed by working reasonably well, punctuated by episodic drops and outages, working well, and tremendous problems. Presently I'm in the midst of an extended bout of tremendous problems.

A few observations:

* TWC really does not know when there is a problem
* TWC really does not know what the problem is
* TWC does not do anything unless you call them a whole lot
* TWC support likes to send things back to the beginning, slowing down problem resolution

I'm sure that for simple problems what they do is adequate. But many times I have reported problems that affect my entire town or region and TWC tries to brush it off or roll a tech to just my house. Repeatedly.

When it works, it's fine. I've had periods of a year where it does work properly. But periods of months where it does not work properly and it requires tremendous effort on my part to try to get them to fix the problem. They exhaust me.

member for 14.2 years, 80 visits, last login: 82 days ago
lodged 82 days ago

Comments:
ernliz

join:2001-11-25
Albemarle, NC

TWC

I agree. TWC has a monopoly in many NC areas. But the $60/mo you cite is for what? Internet alone? I pay around $110 for Standard (15 Mbps) Internet and DVR TV. Not bad. It would help to state just what your $60 is for.....

Review by Smandy See Profile

  • Location: New York,New York,NY
  • Cost: $55 per month (12 month contract)
Good "Nothing at all"
Bad "Abysmally slow, horrible, awful support"
Overall "I'd trade one of my fingers for ability to use a different ISP"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I have tried for about a month now to resolve a long standing issue involving ping times as high as 10 seconds, which has been ongoing for about 3 months.

I have talked to L1, L2, L3 support, ADSS (Advance Digital Sytems Service, a department that most people don't even know exists), escalations, Customer Relations, posted on their Facebook page, posted on twitter, and even emailed the CTO.

I have been logging ping times every 5 seconds for the last month, so I can prove the problem exists, and the support people were still skeptical.

Finally, after bombing their social media and email accounts, I got some attention, but only after the most recent social media/internet activity.

They have sent out 2 technicians, 2 foreman, run new cable, and still the problem persists. I have never in my life seen such a broken system. I am an electrical engineer who builds internet products for a living. If I can't even convince them that there is a problem that needs to be fixed, then the typical user doesn't have a prayer.

member for 86 days, 39 visits, last login: 45 days ago
lodged 86 days ago

Comments:

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5

10 seconds?

Ping times to what is 10 seconds?
Smandy
Premium
join:2014-06-02
New York, NY

Re: 10 seconds?

First hop from router.

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

Re: 10 seconds?

Can you post an example traceroute showing the issue? Maybe even better, post in the TW forum here as I am sure many would like to see that behavior.
--
Usenet Block Accounts | Unlimited Accounts
etaadmin

join:2002-01-17
Dallas, TX
kudos:1

1 recommendation

Logging every 5 seconds?

Logging pings every 5 seconds? Has it ever occurred to you that your logging is what is causing your latency?

I'd love to know how are you logging the pings and therefore the latency.

BTW an electronic engineer here.
Smandy
Premium
join:2014-06-02
New York, NY
Reviews:
·Time Warner Cable

Re: Logging every 5 seconds?

The ICMP packet is 64 bytes. If 64 bytes every 5 seconds brings the network to its knees, that is a problem in and of itself.

I have a NAS box that is directly connected to the router, which is running a timestamped ping using the `ping`utility in conjuction with `date`. It's a freebsd box running FreeNAS.

Here is a slightly redacted traceroute:
1 XXXXXXXX (xxx.xxx.xx.x) 0.566 ms 0.423 ms 0.344 ms
2 * cpe-68-173-48-1.nyc.res.rr.com (68.173.48.1) 3994.900 ms 50.201 ms
3 gig-0-3-0-12-nycmnyb-rtr02.nyc.rr.com (24.29.139.182) 22.659 ms 22.038 ms *
4 agg56.nyclnyrg01r.nyc.rr.com (184.152.112.109) 1775.546 ms 36.364 ms 23.6 87 ms
5 107.14.19.24 (107.14.19.24) 23.741 ms 25.623 ms 24.585 ms
6 ae-4-0.cr0.dca20.tbone.rr.com (66.109.6.28) 32.340 ms 31.707 ms 31.376 ms
7 * 107.14.17.178 (107.14.17.178) 863.724 ms *
8 ae-2-0.pr0.dca10.tbone.rr.com (66.109.6.169) 496.533 ms
107.14.19.133 (107.14.19.133) 30.867 ms *
9 66.109.9.66 (66.109.9.66) 31.969 ms 32.072 ms 33.864 ms
10 209.85.252.46 (209.85.252.46) 29.827 ms
209.85.252.80 (209.85.252.80) 50.720 ms *
11 * * 72.14.236.148 (72.14.236.148) 2134.186 ms
12 72.14.239.92 (72.14.239.92) 30.304 ms
209.85.249.10 (209.85.249.10) 30.516 ms
72.14.239.92 (72.14.239.92) 49.562 ms
13 72.14.236.207 (72.14.236.207) 31.194 ms 31.497 ms
209.85.252.251 (209.85.252.251) 29.640 ms
14 72.14.237.254 (72.14.237.254) 30.260 ms * 30.244 ms
15 * lga15s35-in-f0.1e100.net (173.194.43.32) 3518.250 ms 31.594 ms

needsomehelp

join:2014-02-07
Canada

Re: Logging every 5 seconds?

said by Smandy:

2 * cpe-68-173-48-1.nyc.res.rr.com (68.173.48.1) 3994.900 ms 50.201 ms

I pinged that address from Canada, 31ms
Looks like the issue is coming from congestion on your local network...
Try removing the router, put your computer in safe mode (or equivalent), then run and post trace route again
etaadmin

join:2002-01-17
Dallas, TX
kudos:1
No it won't bring the network to it's knees but some routers may consider your constant pings as an attack (smurf) and delay or drop the ICMP packets. Whats wrong with using 3 or 5 pings every five minutes like MRTG? Other thing to consider ICMP packets are not considered a priority.

Besides if you don't see anything positive in TWC ('Good Nothing at all') whats keeping you from switching to Verizon FiOS?

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
said by etaadmin:

Logging pings every 5 seconds? Has it ever occurred to you that your logging is what is causing your latency?

I'd love to know how are you logging the pings and therefore the latency.

BTW an electronic engineer here.

Agreed. Something just does not add up.

Are page loads 10+ seconds? Outside of running ping tests, would you ever notice a problem with your line if you didnt run them?

Did you ever consider that maybe pings are being filtered / prioritized due to the frequency you are running them?
--
Usenet Block Accounts | Unlimited Accounts

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
The high ping times also do not carry through to the rest of the trace either. If it did that would indeed indicate a problem somewhere.
--
Usenet Block Accounts | Unlimited Accounts
ITGeeks

join:2014-04-20
Cleveland, OH

ADSS?

Define ADSS- as someone who works closely with TWC and on a national level with all departments including their President's office in NY- this department isn't even such as one. And as far as the CTO- is that for your region or the national level? Emailing national CTO won't help you as you will be redirected back to your region.
soja

join:2014-01-21
Waterloo, NY

MTR

Have you considered running a MTR?

»winmtr.net/download-winmtr/

This will show you if your local gateway is just responding to ICMP requests slow, or if the high latency is carrying through to more hops.

Review by LadyL See Profile

  • Location: Lorain,Lorain,OH
  • Cost: $6437 per month
Overall "reliable"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Service is ok for what I need.
Nothing new,other than the price increase...which is getting ridiculous !

member for 11.9 years, 5613 visits, last login: a few minutes ago
updated 100 days ago

Comments:






Review by WhatNow See Profile

  • Location: Laurinburg,Scotland,NC
  • Cost: $155 per month
Good "Has been reliable. The only service was a few calls to reset the cable box."
Bad "I had the 3 play until they wanted to charge a monthy fee for the modem."
Overall "Only choice I have for internet. Service has gotten pricey. "
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

TWC is the only choice I have for internet. Sometimes I think the node is overloaded occasionally but it may be the sites I am streaming. Only one time in 7 years have I felt the help rep was feeding me a line. The other three or four times the techs were very professional. Normally a cable box reset fixed the problem never had a truck roll.

When TWC decided to charge the monthly fee I bought my own modem and dropped the VoIP. That saved me about $40/mo. I seldom made any calls and most of the calls I got were sales calls. In the end I saved a lot of money. The price keeps going up on the TV / internet and if I could get OTA I would cut the cord. Live too far from all but one TV tower for OTA. I use the Primetime on Demand often to catch after 10 o clock shows.

member for 5.3 years, 790 visits, last login: 2 days ago
lodged 110 days ago

Comments:

DocsisCat
Premium
join:2013-10-10
Princeton, TX

... OTA ...

Pardon, ... what does OTA stand for? If it's, "Over the Air", what is that, please?
macbookguy

join:2008-02-08

Re: ... OTA ...

said by DocsisCat:

Pardon, ... what does OTA stand for? If it's, "Over the Air", what is that, please?

When it comes to broadcasting, OTA does mean Over the Air. That means free signals being broadcast from a station that you can pick up with an antenna.

Review by lincolnlogs See Profile

  • Location: Brea,Orange,CA
  • Cost: $179 per month
Good "fast broadband speeds, friendly customer service"
Bad "does not respond well to outages, very expensive"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have twc, and am considering dropping it as soon as a viable alternative arises. The fact that a customer of 8 years has to wait 48 hours for service for a total service outage is beyond ridiculous. If you can, avoid twc.

member for 113 days, 1 visits, last login: 113 days ago
updated 113 days ago

Comments:

Busboy

@174.239.226.x

Time warner cable

Don't deal with this company it blows terrible customer service and ripoff too bad comcast can't be everywhere

DocsisCat
Premium
join:2013-10-10
Princeton, TX

... TWC ...

Location: Dallas, TX.
Cost: $178. month. (TV & 10-MBps Internet)

They have raised my rate twice in the past 4 months. $12. each.






Review by bandit90 See Profile

  • Location: Cincinnati,Hamilton,OH
  • Cost: $230 per month
Good "Good connection relaibility, whole house dvr"
Bad "You have to pay to extra to get decent support and not to be transfered to a foreign call center aka Signature Home"
Overall "Prices are high but if you need a reliable connection and or latest technology Time Warner Cable is your best option"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Time Warner Cable so far has been a good experience with their Signature Home Service in regards to the support. I do not like the fact that I have to pay for decent support that is not outside the united states and that they also know how to do their job. Not only that if you do not subscribe to their Signature Home be prepared to wait for an appointment, it could be a week or longer. The final straw at last before I gave in and paid for support, I already should be getting. I was always being routed to the Caribbean no mater when I called in it was always the Caribbean. Other than that their service's so far have been rock solid.

member for 154 days, 46 visits, last login: 35 days ago
updated 114 days ago

Comments: