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 Review by Summit 
member for 8.1 years, 4245 visits, last login: a few hours ago
updated 1 days ago
 Marion,Marion,OH
 $140 per month- (12 month contract)
 about 7 days "Fast and Stable at any time of day!" "After contract was up, they automatically renewed at a higher price ......" "They are going back to their shady ways here in Marion!"
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UPDATE May 21, 2013:
They have changed their way of renewing your contracts. When ours ended, they automatically renewed ours for a higher rate with everything still the same. Called and tried to get our Free Wifi with the Extreme Internet Package that we already have and they wanted to charge us an extra $10 a month on top of what they already raised it......
UPDATE Jan. 10, 2013:
We have Digital Cable and Extreme 30/5 Internet. Have had this Speed Internet since it came out. Love it! Never a slow down.
UPDATE July 8, 2012:
Been well over a year and have had ZERO ISSUES! I get my full 30/5 anytime day or night. Couldnt be happier!
UPDATE May 28, 2011:
Has been Rock Solid since my Last Update. About three weeks ago, I had upgraded to Wideband D3 (30/5). We had a little hiccup at first install, but that is to be expected, since this is all New to the Techs and TWC. The Tech I had even came to my House on his OWN Time and worked on it until he figured out what was wrong! How is that for service? Since he got it fixed, my speeds have been ROCK SOLID! Couldnt be Happier!! Thanks TWC!
UPDATE March 16, 2010:
Well, for the last 5-6 Months, its back to Good Late at night, then Crawl during the day....
UPDATE March 28, 2008:
They did something around here and it finally WORKS! I get right at advertised speeds, anytime of day or night.
Comments:
 | | Marion has choices Marion has 2-3 more ISPs. One is ComWavz and other is North something (i can't remember the name- and i know this because i used to live in Marion). The ISP is owned by Bo Hamilton and is located on Center Street (wireless ISP). Also the rumor has it Marion is teaming up with someone to deploy a City Wide Wifi network actually built the correct way. | |
| | | | Re: Marion has choices ComWavz! Just typing that leaves a bad taste in my mouth.
They were awesome until they oversold, then it was wireless dialup! | |
| | | Summit
join:2005-03-14
Marion, OH Reviews:
 ·RoadRunner Cable
| Re: Marion has choices Yeah, I had them when they first was available in Marion. They were fast and reliable. Then I moved to Bucyrus and it all went down hil from there. I ended up moving back to Marion and Adelphia until TWC had Bought them Out. So far, my Internet has been Rock Solid and I love it! | |
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| | Expect higher rates. >When ours ended, they automatically renewed ours for a higher rate with everything still the same.
That's one of the great things about cable, the constant rate increases! | |
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Review by weirdalex
member for 8.5 years, 1866 visits, last login: a few hours ago
updated 3 days ago
- Belton,Cass,MO
- $50 per month
- about 2 days
- "When it runs, it is an excellent service."
- "Slow to respond to service outages."
- "If it is your only choice, then its perfect."
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TW and RR could be more competitive in ALL markets
Phone tech support is the absolute worst. Continuing to have customers redo their settings, reboot modems/routers and what-not. If it worked last night, and nothing at customer has changed, then it is the ISP!
Network status, I feel, should be real-time and include specific information. Messages like "Road Runner will be conducting Planned Maintenance on the IP network." and that's for almost every situation ... Fix it and LEAVE IT ALONE!
Bottom Line: I like my service and connection but it could be alot better.
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 Review by PamelaTS
member for 9 years, 1017 visits, last login: 1 days ago
lodged 18 days ago
- Dallas,Dallas,TX
- $54 per month
- about 1 days
- "Ping down to 21, 20.64/2.06 up/down"
- "A bit expensive"
- "Blows CLEAR away"
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It cost them no more to deliver higher speed. It's about profit they could NOT throttle speed down and deliver higher speed for the same cost or lower They just wouldn't make the profit.
Still calling CLEAR and paying the one month ETF glad to be rid of it!
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Review by SanAntonioTx
member for 4.8 years, 125 visits, last login: 10 days ago
updated 25 days ago
- San Antonio,Bexar,TX
- $172 per month
- about 2 days
- "A good service"
- "Timewarnercable doesn't care about speed increases"
- "Good for ping and high speed bad for wanting to get with the times"
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The good thing about Roadrunner which im going to call it no madder what is that its a very stable 50mb internet connection there is really nothing to say bad about it since everything switched to DOCSIS 3.0 Technical support is awesome and the people at my local call centers are awesome. i will complain if i have a problem though.
they are great at tech support dedicated drop and everything
the downside is the monopoly of the prices of the internet Google fiber is 70 bucks Google fiber and Tv with some good HD programming 150 thats awesome. just don't understand why TWC can't get with 2013 and upgrade everyone to 100mbps for 70 bucks or even 90 bucks. japan 30 bucks for 100/100 sweeden 29.99 for a 100mb wireless unlimited data plan with their LTE advanced
but yes i love TWC and thats why i complain.
heres a speedtest
»www.speedtest.net/result/2671907648.png
Comments:
| | Keep on calling until problem is resolved I would keep on calling them until they either send a truck roll or modem replacement and tell them you pay for 50MB service and you are not getting it. You may have to troubleshoot at first but at least they have to fix it. | |
| | | If i were you I'd post in the Road Runner Direct forum the dudes there are very good at working through issues. | |
| Reviews:
·Time Warner Cable
| are you sure? One thing everybody has to keep in mind when talking about DL rates is that no matter what your ISP's rated speed for your service package is, you will still only be able to DL as fast as the server that your connected to can send you the the info you're Down loading. MANY factors determine true internet speed and a lot of them are not under the control of your ISP.
In my area, RR Turbo is the fastest they offer. DOCSIS 3 will not be fully ready for another month. I have RR Standard and always get a test speed of 12+ mbps DL and around .90 up. Yet when I D/L my max speed can be anywhere from 34KBps to 4mbps. So at least in my case, I get better than promised DL rates and still never get even RR STD speed during most Down Loads.
Most of us already know this but tend to forget. Just something to think about. | |
| | | Have you tried bridge mode? I'm not sure what modem you are using but many of us have found issues with the ubee router. If you turn the router off by enabling bridge mode it works like a charm. | |
| | | | Re: Have you tried bridge mode? yes | |
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Review by Fast Turtle
member for 5.2 years, 38 visits, last login: 5 days ago
updated 45 days ago
- Twentynine Palms,San Bernardino,CA
- $150 per month
- (24 month contract)
- "Triple Play Package - Improved Speeds"
- "Contract Expired - Price Jumped $10 a month and goes up 2-3 a month"
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The flash test to L.A. crashed over 5Mb (looks to be a flash issue 11.2-r202)
Supposed to have 10Mb speeds and have been notified that by mid year, we'll be bumped to 15Mb (June/July).
They have not permanently fixed the dropped connection issue - it's a bad cable that needs replacing and the only thing done was to replace a couple of splitters and install an amp. Part of the problem is line degradation (it's been up for over 10 years - decade) and needs to be replaced. Could also be a node issue as it's only the internet and voip that drops. TV stays up.
It's the voip drops that are of real concern as this is our primary phone line - Had switched to TWC Voip due to a bad landline (verizon did a temporary replacement after the line shorted out and called 911 while officer was there in response to earlier call). That was over 7 years ago and Verizon has never replaced the temp line with a buried one.
Comments:
| | Signal Levels Check your modem signal levels and see if it could possibly be a line noise issue. I had the same problem for the longest time with TWC, ended up being a line issue inside my house. Guy came out, replaced all the wiring and it worked perfect after that. | |
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 Review by Cool Dude
member for 12.7 years, 4113 visits, last login: 37 days ago
updated 75 days ago
- Erie,Erie,PA
- $49 per month
- "service has been better"
- "dealing with a disconnecting problem lately tech has been here and replaced modem/router but still no help"
- "Overall its been pretty good, even the phone tech has been better"
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Service has been better overall and even tech service on the phone has been much improved. Tech that come to the house however has not been good for me, some dont seem to know much about the service and the ones that do either dont really care enough or according to the support office forget to do certain things when replacing modems or routers that need to be done before leaving the residence in order to insure the equipment is working.
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Review by CRose
member for 85 days, 1 visits, last login: 84 days ago
lodged 85 days ago
- Los Angeles,Los Angeles,CA
- $60 per month
- about 7 days
- "It is working this second."
- "Gets adv speed only occasionally. Does not work at all with provided eqpt."
- "I have 3 options for my area & the others are basically dial up."
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I have tried all three options for my block. I bundled RR with TWC cable hoping to improve. Service speed is less than advertised - averaging about 6Mbs... and that is with an eqpt upgrade. I purchased a $200 modem of my own as an addendum to the modem provided [at the suggestion of the workman who admitted that there was no other option to gain speed]. I still get mostly under 10 Mbs.
I would drop RR like a hot potato if I could get Fios.
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Review by dpalyu
member for 7.5 years, 169 visits, last login: 57 days ago
updated 89 days ago
- El Paso,El Paso,TX
- $50 per month
- about 14 days
- "None"
- "No service."
- "Had for 6 days only worked for 4 days."
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I have tried to get the digital cable and Road Runner to operate with support from Time Warner. 4 months have gone by without digital cable service and intermittent Road Runner.The service provider is Time Warner. I have micropixelation and channels 50% of the channels (not Premium) not having a picture or sound.All the cable has been replaced from inside the home to the line extender. The cable box has been replaced. No joy. the Road Runner will go off for two to three days. The tech support people will make a service call, but it will not occure for three to 5 days later.
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Review by alexintexas
member for 10.3 years, 796 visits, last login: a few hours ago
updated 98 days ago
- San Antonio,Bexar,TX
- $150 per month
- about 1 days
- "Nothing good here"
- "issues on line = heartache, BAD BAD repair tech, billing department is horrid when errors are on bills"
- "good value for services offered, WHEN it works. have patience when speaking with billing reps, they will work with you"
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2/12/2013
huge thank you to TWC direct guys here on DSLR! a bigger thanks to "TWCablePaulS" for putting me directly in touch with "Joe" in SATX, i think and do hope the signal issues have been isolated and they are working the issues, Just shouldnt have taken 5 years to get here!!
will update tech support/review as repairs/stability issues are repaired
update 1/23/13
well still having signal issues on the line makes internet a none pleasurable experience.
update 12/30/11
currently have twc 30/5 plan.
connection reliability the worst, there is a somewhat known electrical problem in the home that any cable modem hates. have not been able to isolate this issue whatsoever, tho cable modem consistantly lets me know its there with ease.
techs are consistant its on my end tho electricians fail to even find or even isolate said issue, electricians resolve is complete rewire of home. NOT possible due to costs.
connection uptime 50 percent not good, ping timeout, page load errors. modem shows good levels at all times but huge amount of corrections and t3 and t4 errors
ubee modems/gateways are utter uter uter garbage.
not at all happy with this service
-What speed did you order, at what monthly price?,: Have had cable/roadrunner for about 4 year currently @ the time i switched back from DSL i signed up on road runner premium @ 29.99 for six months speed then 8/512 now 10/1
How was the order/install process?,: excellent went and picked up the modem same day and service was up.
What was the home equipment?, arris voip/cable modem.
-Static IP, dynamic IP, or PPPoE?, dynamic
Other bad/good experiences?: the good, well it works when i need it to work unlike the other competitor here, more value for money, overall better tech support then the competitor
the bad, billing department is a pain, some bad support staff, when i first got my services connected on hsi service they screwed up the whole order and the rate of 29.99 was not entered into the sytem, it took 4 months to finaly get the correct price set, and to issue correct credits, where order was entered wrong. among other over billing issues. overall have patience when speaking to billing reps they do there best to resolve issues, in my market anyway, not so with compition
UPDATE 12/31/07
Service for the most part rock solid, in the past 2 months there have been several short lived outages, seems TWC has been upgrading things to prepare for something to be released here in this market, more HD?, Switched video?, who knows at least its only a few min. at a time and at very late night hours.
Getting ready for a move within 2 weeks and debating transfer of current services or sign up for a whole new package, will update when this happens, TWC has some good offers out right now we shall see.
UPDATE 2/1/08
Got an excellent deal to have services moved
1. one hd-dvr box with dvr subscription, one regular hd-box
a. digi-pic 1000, got the hd service with this part of the package
c. free showtime and movie channel free for a year
2. digital phone unlimited
3. roadrunner standard, upgraded to turbo for 9.95 more a month
im now paying about $3 a month less prior to what i had, didnt have the boxes or digi cable, so this was a deal saving about 45 a month. total monthly is $149. and change. was paying $152.
installition date was pushed back due to an huge order screw up.
For whatever reason someone placed an order "using my new address" for service and was scedualed for install at the time i was getting this deal thus pushing back install for a week. so a total of two weeks for install time :/
1 3rd party installer came out and re-wired the whole home, and new drop, showed up on time
4- outlets 3 for tv 1 for digiphone/internet
2 outlets for phone
this took a good 3 hours of installers time
got everything going explained a little of the new hd-dvr box, as he himself said it was the first one of its kind he had seen, the sa 84 and was on his way
next day comes and internet/phone goes out,,,,yay!!!!!
call up twc customer service they scedule a tech for 6 days later. so no phone/internet in this time period
a TWC tech shows up and time, he is taking readings climbs up the poll, taking more readings, comes down and plugs the arris box back up and we have service
he goes on to explain there is a grounding issue somewhere and this is why service is being knocked out to the arris box, he said techn. he should shut services off untill this grounding issue is resolved, he further explains he would not do so and said to undo the cable wire for a few seconds when this occurs, sure enough to this day we have to do this near every day. we had an electrician come and put a new grounding rod, "there was not one before", but has not solved our grounding issues :/// we are looking to re-wire the whole home soon, not a cheap fix and well dont want to spend major $$$ if we are going to re-wire soon.
at anyrate service has been again solid phone/internet the hddvr and the other dvr are something to be desired i must say
update
9-22-08
wow time sure does go.
new speeds now of 15/2 with powerboost of upto 24mbps nice.
had outside breaker panel replaced and that solved internet/phone going out for all of about 5 months or so, tho the disconnects only happen maybe once a week currently. it is still due to a power issue in the home :////// and not a cheap fix.
anyway, the hd-dvr box is ok, clunky os/recording but works
the pace HD box royaly sucks, locks up takes forever to reboot. good thing i dont watch much TV. other then the occasonal blip with internet service has been rock solid with only one outage
update 7-2-09
time does go, but where?
the cable side, i have downgraded to the cheapest cable channels 2-14 and downgraded my internet as well to the 3mb speeds, money is tight right now.
i actually dont find any use paying $60 a month in cable when what i do watch i watch it via the internet when i want, HD compression here seems to have gotten very bad here, to much boxing and pixilation to say hay i got "HD" internet is rock solid tho
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Review by cyberwasp
member for 101 days, 0 visits, last login: 101 days ago
lodged 101 days ago
- Port Richey,Pasco,FL
- $149 per month
- "speed"
- "poor end user equipment"
- "would not recommend"
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only thing they need is to purchase new equipment. My phone/modem is 8 years old and when you tap it the phone is full of noise. Brighthouse needs an overhaul from top to bottom.
Had Verizon, extremely poor tech support and follow up
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