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Review by Fast Turtle 
member for 5.1 years, 35 visits, last login: 1 days ago
updated 1 days ago
 Twentynine Palms,San Bernardino,CA
 $150 per month- (24 month contract)
 "Triple Play Package - Improved Speeds" "Contract Expired - Price Jumped $10 a month and goes up 2-3 a month"
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The flash test to L.A. crashed over 5Mb (looks to be a flash issue 11.2-r202)
Supposed to have 10Mb speeds and have been notified that by mid year, we'll be bumped to 15Mb (June/July).
They have not permanently fixed the dropped connection issue - it's a bad cable that needs replacing and the only thing done was to replace a couple of splitters and install an amp. Part of the problem is line degradation (it's been up for over 10 years - decade) and needs to be replaced. Could also be a node issue as it's only the internet and voip that drops. TV stays up.
It's the voip drops that are of real concern as this is our primary phone line - Had switched to TWC Voip due to a bad landline (verizon did a temporary replacement after the line shorted out and called 911 while officer was there in response to earlier call). That was over 7 years ago and Verizon has never replaced the temp line with a buried one.
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 | | Signal Levels Check your modem signal levels and see if it could possibly be a line noise issue. I had the same problem for the longest time with TWC, ended up being a line issue inside my house. Guy came out, replaced all the wiring and it worked perfect after that. | |
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 Review by Cool Dude
member for 12.6 years, 4112 visits, last login: 4 days ago
updated 31 days ago
- Erie,Erie,PA
- $49 per month
- "service has been better"
- "dealing with a disconnecting problem lately tech has been here and replaced modem/router but still no help"
 "Overall its been pretty good, even the phone tech has been better"
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Service has been better overall and even tech service on the phone has been much improved. Tech that come to the house however has not been good for me, some dont seem to know much about the service and the ones that do either dont really care enough or according to the support office forget to do certain things when replacing modems or routers that need to be done before leaving the residence in order to insure the equipment is working.
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Review by CRose
member for 41 days, 1 visits, last login: 40 days ago
lodged 41 days ago
- Los Angeles,Los Angeles,CA
- $60 per month
 about 7 days- "It is working this second."
- "Gets adv speed only occasionally. Does not work at all with provided eqpt."
- "I have 3 options for my area & the others are basically dial up."
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I have tried all three options for my block. I bundled RR with TWC cable hoping to improve. Service speed is less than advertised - averaging about 6Mbs... and that is with an eqpt upgrade. I purchased a $200 modem of my own as an addendum to the modem provided [at the suggestion of the workman who admitted that there was no other option to gain speed]. I still get mostly under 10 Mbs.
I would drop RR like a hot potato if I could get Fios.
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Review by dpalyu
member for 7.4 years, 169 visits, last login: 13 days ago
updated 45 days ago
- El Paso,El Paso,TX
- $50 per month
- about 14 days
- "None"
- "No service."
- "Had for 6 days only worked for 4 days."
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I have tried to get the digital cable and Road Runner to operate with support from Time Warner. 4 months have gone by without digital cable service and intermittent Road Runner.The service provider is Time Warner. I have micropixelation and channels 50% of the channels (not Premium) not having a picture or sound.All the cable has been replaced from inside the home to the line extender. The cable box has been replaced. No joy. the Road Runner will go off for two to three days. The tech support people will make a service call, but it will not occure for three to 5 days later.
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Review by alexintexas
member for 10.2 years, 750 visits, last login: 1 days ago
updated 54 days ago
- San Antonio,Bexar,TX
- $150 per month
- about 1 days
- "Nothing good here"
- "issues on line = heartache, BAD BAD repair tech, billing department is horrid when errors are on bills"
- "good value for services offered, WHEN it works. have patience when speaking with billing reps, they will work with you"
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2/12/2013
huge thank you to TWC direct guys here on DSLR! a bigger thanks to "TWCablePaulS" for putting me directly in touch with "Joe" in SATX, i think and do hope the signal issues have been isolated and they are working the issues, Just shouldnt have taken 5 years to get here!!
will update tech support/review as repairs/stability issues are repaired
update 1/23/13
well still having signal issues on the line makes internet a none pleasurable experience.
update 12/30/11
currently have twc 30/5 plan.
connection reliability the worst, there is a somewhat known electrical problem in the home that any cable modem hates. have not been able to isolate this issue whatsoever, tho cable modem consistantly lets me know its there with ease.
techs are consistant its on my end tho electricians fail to even find or even isolate said issue, electricians resolve is complete rewire of home. NOT possible due to costs.
connection uptime 50 percent not good, ping timeout, page load errors. modem shows good levels at all times but huge amount of corrections and t3 and t4 errors
ubee modems/gateways are utter uter uter garbage.
not at all happy with this service
-What speed did you order, at what monthly price?,: Have had cable/roadrunner for about 4 year currently @ the time i switched back from DSL i signed up on road runner premium @ 29.99 for six months speed then 8/512 now 10/1
How was the order/install process?,: excellent went and picked up the modem same day and service was up.
What was the home equipment?, arris voip/cable modem.
-Static IP, dynamic IP, or PPPoE?, dynamic
Other bad/good experiences?: the good, well it works when i need it to work unlike the other competitor here, more value for money, overall better tech support then the competitor
the bad, billing department is a pain, some bad support staff, when i first got my services connected on hsi service they screwed up the whole order and the rate of 29.99 was not entered into the sytem, it took 4 months to finaly get the correct price set, and to issue correct credits, where order was entered wrong. among other over billing issues. overall have patience when speaking to billing reps they do there best to resolve issues, in my market anyway, not so with compition
UPDATE 12/31/07
Service for the most part rock solid, in the past 2 months there have been several short lived outages, seems TWC has been upgrading things to prepare for something to be released here in this market, more HD?, Switched video?, who knows at least its only a few min. at a time and at very late night hours.
Getting ready for a move within 2 weeks and debating transfer of current services or sign up for a whole new package, will update when this happens, TWC has some good offers out right now we shall see.
UPDATE 2/1/08
Got an excellent deal to have services moved
1. one hd-dvr box with dvr subscription, one regular hd-box
a. digi-pic 1000, got the hd service with this part of the package
c. free showtime and movie channel free for a year
2. digital phone unlimited
3. roadrunner standard, upgraded to turbo for 9.95 more a month
im now paying about $3 a month less prior to what i had, didnt have the boxes or digi cable, so this was a deal saving about 45 a month. total monthly is $149. and change. was paying $152.
installition date was pushed back due to an huge order screw up.
For whatever reason someone placed an order "using my new address" for service and was scedualed for install at the time i was getting this deal thus pushing back install for a week. so a total of two weeks for install time :/
1 3rd party installer came out and re-wired the whole home, and new drop, showed up on time
4- outlets 3 for tv 1 for digiphone/internet
2 outlets for phone
this took a good 3 hours of installers time
got everything going explained a little of the new hd-dvr box, as he himself said it was the first one of its kind he had seen, the sa 84 and was on his way
next day comes and internet/phone goes out,,,,yay!!!!!
call up twc customer service they scedule a tech for 6 days later. so no phone/internet in this time period
a TWC tech shows up and time, he is taking readings climbs up the poll, taking more readings, comes down and plugs the arris box back up and we have service
he goes on to explain there is a grounding issue somewhere and this is why service is being knocked out to the arris box, he said techn. he should shut services off untill this grounding issue is resolved, he further explains he would not do so and said to undo the cable wire for a few seconds when this occurs, sure enough to this day we have to do this near every day. we had an electrician come and put a new grounding rod, "there was not one before", but has not solved our grounding issues :/// we are looking to re-wire the whole home soon, not a cheap fix and well dont want to spend major $$$ if we are going to re-wire soon.
at anyrate service has been again solid phone/internet the hddvr and the other dvr are something to be desired i must say
update
9-22-08
wow time sure does go.
new speeds now of 15/2 with powerboost of upto 24mbps nice.
had outside breaker panel replaced and that solved internet/phone going out for all of about 5 months or so, tho the disconnects only happen maybe once a week currently. it is still due to a power issue in the home :////// and not a cheap fix.
anyway, the hd-dvr box is ok, clunky os/recording but works
the pace HD box royaly sucks, locks up takes forever to reboot. good thing i dont watch much TV. other then the occasonal blip with internet service has been rock solid with only one outage
update 7-2-09
time does go, but where?
the cable side, i have downgraded to the cheapest cable channels 2-14 and downgraded my internet as well to the 3mb speeds, money is tight right now.
i actually dont find any use paying $60 a month in cable when what i do watch i watch it via the internet when i want, HD compression here seems to have gotten very bad here, to much boxing and pixilation to say hay i got "HD" internet is rock solid tho
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Review by cyberwasp
member for 57 days, 0 visits, last login: 57 days ago
lodged 57 days ago
- Port Richey,Pasco,FL
- $149 per month
- "speed"
- "poor end user equipment"
- "would not recommend"
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only thing they need is to purchase new equipment. My phone/modem is 8 years old and when you tap it the phone is full of noise. Brighthouse needs an overhaul from top to bottom.
Had Verizon, extremely poor tech support and follow up
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Review by Melokarma
member for 1.1 years, 28 visits, last login: 4 days ago
updated 65 days ago
- La Puente,Los Angeles,CA
- $60 per month
- "good when it works and really bad when it slows down"
- "If i had fios i would choose fios over twc anyday of the week"
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Got no choice in my area but dsl or cable, and twc is the only provider here.
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Review by mikiejudge
member for 1.1 years, 16 visits, last login: 4 days ago
lodged 71 days ago
- Universal City,Bexar,TX
- $45 per month
- about 4 days
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This is residental service (satx.rr.com) and I was promised 20MB down and 3MB up. Needless to say I NEVER get it.. I average 5-8 down and just under 1MB up. No matter how or whom comes out it never changes, well unless you want to consider getting less a change... Wish I had other options, I think they know there isn't so I am stuck...
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Review by thefoxbox
member for 8.4 years, 53 visits, last login: 96 days ago
updated 96 days ago
- Irving,Dallas,TX
- $70 per month
- about 7 days
- "Comcast was a positive... then Time-Warner came around."
- "Slower speed, horrible response rates, prices going up and up."
- "Sadly, no one else can provide me high-speed. I'm stuck, and hating it."
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I enjoyed Verizon FiOS' reliable service for almost six years, then I moved out to an apartment which is locked in to a contract with TimeCrap Warner, like most apartments unfortunately. It's been a nightmare since day one. Packet loss, outages, slowdowns, inconsistent internet speeds are common, even after replacing all equipment and checking the signal strength of all lines inside the apartment. It's even worse since I work from home and when my Internet AND TV service both start messing up at the same time at least once a week, it basically kills my productivity.
I can't wait until I get a home so that I don't have to keep feeding this god-awful company.
Below is my review from 2006-2007:
Things were great. I was getting high-speed and the second-to-the-most-expensive cable package (2 premium packages and the rest of the junk) for $65.35 every month. My discounts were bigger than my monthly bill--pure heaven.
Then twelve months passed.
Now my bill is over $100 easily. It's horrible, but that's life.
What I don't like is the quality of cable service going down, down, down... as well as the speed.
Do all good things HAVE to come to an end?...
My speed was faster than any of my friends in Irving, TX.... but lately, it's horrible.... I have to resort to some.. tactics... to restore some order in this slow disorder that is Time-Warner. You let me down.
But, the stuff about outages, I haven't really had to deal with that--just non-stop problems with my DVR not actually showing any live video.
~~~
I dumped TimeWarner in December of '07 after they spontaneously suspended my Internet connection. One of my friends had caused spam mail to be sent out from my line and I wasn't aware of this. I was not called or notified about this and went without Internet for two days while they tried to "diagnose the problem." They reactivated my service but it was barely 25% of the speed it was before they messed with it. A huge disappointment, but now I have 20mbps down/5mbps up from Verizon for only 15 more a month. It was definitely worth it. Bye TWC!
(Updated ratings to reflect the final chapter of the service)
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Review by big_rock
member for 5.3 years, 3 visits, last login: 100 days ago
updated 100 days ago
- Saint Cloud,Osceola,FL
- $105 per month
- "usually reliable"
- "services are over priced"
- "What's to like or not like? They're the only game in town"
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RoadRunner's cable internet is generally reliable. Speed for the most part is good. Would like to see more options as to speeds. You have to go for 6mgs or higher, or slow 384kbs. Lack of a spam filter is my biggest complaint. Everyone else has spam filter, why doesn't RoadRunner?
But my biggest complaint is Time-Warner's cable TV. Cable lineup sucks and is way overpriced. But they are the only game in town, so what happened to all the big talk about competition in cable TV?
12/28/2012
RoadRunner finally has a spam filter, not that it does much good. And yes, they now offer multiply speeds, but at a price, which is way too high, but it's better than DSL in my area, which is CenturyLink-don't even want to go there.
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