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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3140 reviews (1824 good) (648 bad)
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Review by mattwb99 See Profile

  • Location: Beloit,Mahoning,OH
  • Cost: $123 per month
Good "Free HD, somewhat reliable speeds"
Bad "Tech support sucks and the equipment is complete crap"
Overall "Its our best option"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Tech support sucks, our OnDemand wasn't working this morning and got some guy telling us to reset our box, which we had already done before calling. Internet speeds are alright but I'm still waiting for the twc Maxx coming to ne OH /w PA but i think thats a dream, but thats not gonna happen anytime soon at all. But overall our best option

member for 210 days, 12 visits, last login: 3 days ago
updated 4 days ago

Comments:






Review by Phil75070 See Profile

  • Location: Mckinney,Collin,TX
  • Cost: $249 per month
Good "Great, consistent internet speed for the most part"
Bad "TV going all digital and encoded; SD response time and poor PQ"
Overall "Switched to U-verse"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·VoicePulse
Update: TWC going all digital requiring a digital adapter or set top box to be used to connect to any device including HD TV's with QAM tuners. Can't use my old series 2 Tivo's in dual tuner mode anymore. When I specificall mentioned my reasons for possibly cancelling retention offered me all of $10 off my current package and didn't even mention an upgrade to whole house DVR. Went with U-Verse. I like the TWC internet speed and the fact that TV doesn't take up bandwidth like it does with U-Verse but the savings by switching could not be ignored.

==========================================

Here in North Texas, many years ago I started out with @Home which then ATT Broadband took over before it then became Comcast and now TWC/Road Runner. Although there were down times and loss of service from time-to-time, my experiences with all of the companies prior to TWC/RR were fairly positive. My problem with TWC/RR is that I am using VoIP (AT&T CallVantage) and have suffered through lousy voice quality on the incoming side since the Comcast/TWC-RR switchover. Where the call originates has no affect. The person on the other end of the call breaks up and there is kind of a metallic hum and echo that makes the person sound almost robotic, but you can't understand a word they are saying. This will happen intermittently on any call. Testing with AT&T confirms that it is a packet loss issue on the download side. Upload is fine and nobody on the other end has complained about our voice quality. My MOS quality rating is typically less than 2 on the download (incoming) side using testyourvoip.com. TWC/RR will not even acknowledge they even have a problem. Finally, they will be sending a tech out next week but I am not confident that these people have an inkling as to how to fix the issue.

Internet, other than slowing down recently, had been pretty decent as far as speeds. The Surfboard modem, holdover from the Comcast days, loses synch from time to time, mostly, it seems, when it comes time to renew the IP address.

Also have Time Warner cable TV and the quality of the low end analog channels has gone all to heck.

member for 9.6 years, 1237 visits, last login: a few hours ago
updated 6 days ago

Comments:

Review by TDOG See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $131 per month
Good "Internet connection is fairly reliable"
Bad "Lots of junk channels"
Overall "TOO EXPENSIVE"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I watch about 25% of the channels I'm paying for....The rest are CRAP! Classic TV package and 15/1 internet.No phone.

member for 14.9 years, 7580 visits, last login: a few hours ago
updated 10 days ago

Comments:

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Review

It's your problem for paying for that tier you don't need

TDOG

join:2000-04-30
Louisville, KY

1 edit

Re: Review

classic tier....It's that or basic . You sound like you work for TWC.
HA! What are you? 15?

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Review

You can cancel service and switch to Uverse or call up TWC for a better price. Vitality pays 114.99 for a triple play with Ulimate internet, preferred tv, and phone. A 5-30 minutes phone call can lower your bill.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1
Be a little specific what tier do pay and also be specific on your review. If you can afford this then you can't afford anything the same price for Uverse or Fios. I think my bill is expensive, but I have no problem paying it.

scottymead

join:2007-07-29
Post Falls, ID
Evidently you never had Comcast huh? They are expensive. But you are paying too much, I only pay 94.76 and that includes 1 set top box w/ DVR and every tier except movies and 15/1 internet.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Review

I had Comcast before when Adelphia took over my area. Then it became TWC.

why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
said by scottymead:

Evidently you never had Comcast huh? They are expensive. But you are paying too much, I only pay 94.76 and that includes 1 set top box w/ DVR and every tier except movies and 15/1 internet.

I get a better deal on Comcast than I ever did on TWC.

I got 105/10, 3 set boxes with a DVR all HD and home phone for $130. TWC doesn't even have more than 50/5 in most places and it was like $99 standalone for that tier when I tried to order it.

TWC is a rip off in places that aren't like NYC or LA.
--
»www.speedtest.net/my-result/3794 ··· 94782155, »www.speedtest.net/my-result/3794 ··· 94784891

Time warner cables idea of $57.99 internet^ yea that's standard internet alright with the "upto" thing in full force.

scottymead

join:2007-07-29
Post Falls, ID

Re: Review

You are lucky, I have recently dropped our internet down to 3/1 for the simple fact I don't do much online anymore, 2 kids ages 3 and 2 and no time.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

1 edit

Re: Review

I pay $155 in LA for 200/20 extreme internet, Preferred TV, all premium channels, variety pass plus, phone, 1 DVR, 1 Set top, and a Whole House DVR. The triple play I have is the better triple play with extreme.

Tommmmm

@132.235.52.x

Time Warners Worst

Unbelievable customer service. They transfer me 10 times and final one got disconnected. Never buy Time Warners.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Time Warners Worst

It depends who you speak to

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Stop bumping your review to the top

I have notice you are bumping your review to the top. We get it you hate TWC. Please don't do it again if you don't have anything to add.

TDOG

join:2000-04-30
Louisville, KY

Re: Stop bumping your review to the top

Bite me

TDOG

join:2000-04-30
Louisville, KY
It's a free country.

TDOG

join:2000-04-30
Louisville, KY
NO






Review by alexintexas See Profile

  • Location: San Antonio,Bexar,TX
  • Cost: $46 per month
  • Install: about 1 days
Good "Nothing good here"
Bad "issues on line = heartache, BAD BAD repair tech, billing department is horrid when errors are on bills"
Overall "good value for services offered, WHEN it works. have patience when speaking with billing reps, they will work with you"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

3/10/2015

Its been awhile! Well have since dumped tv/phone part and lowered my tier to 15/1.

gone netflix/amazon prime/ota for tv nice to save around $100 a month

Services had improved drastically after the advanced team worked out other issues however modem is once again showing there are again issues on the line with vast t3/t4 timeouts, thankfully with 4x4 bonding im not seeing modem going into power cycle hell as before on 4x1 bonding.

very disappointed my area is not one of the first to see Maxx upgrades, but more disappointed with line issues once again. waiting for 16x4 bonding before i buy my modem to dump the current monthly insane modem rental fee

5/29/2013

After another 2 advanced tech team visits still have issues with internet,,advanced team is an excellent group! however can not isolate problem/issues on my line.

2/12/2013

huge thank you to TWC direct guys here on DSLR! a bigger thanks to "TWCablePaulS" for putting me directly in touch with "Joe" in SATX, i think and do hope the signal issues have been isolated and they are working the issues, Just shouldnt have taken 5 years to get here!!

will update tech support/review as repairs/stability issues are repaired

update 1/23/13

well still having signal issues on the line makes internet a none pleasurable experience.

update 12/30/11

currently have twc 30/5 plan.
connection reliability the worst, there is a somewhat known electrical problem in the home that any cable modem hates. have not been able to isolate this issue whatsoever, tho cable modem consistantly lets me know its there with ease.
techs are consistant its on my end tho electricians fail to even find or even isolate said issue, electricians resolve is complete rewire of home. NOT possible due to costs.

connection uptime 50 percent not good, ping timeout, page load errors. modem shows good levels at all times but huge amount of corrections and t3 and t4 errors

ubee modems/gateways are utter uter uter garbage.

not at all happy with this service

-What speed did you order, at what monthly price?,: Have had cable/roadrunner for about 4 year currently @ the time i switched back from DSL i signed up on road runner premium @ 29.99 for six months speed then 8/512 now 10/1

How was the order/install process?,: excellent went and picked up the modem same day and service was up.

What was the home equipment?, arris voip/cable modem.

-Static IP, dynamic IP, or PPPoE?, dynamic

Other bad/good experiences?: the good, well it works when i need it to work unlike the other competitor here, more value for money, overall better tech support then the competitor

the bad, billing department is a pain, some bad support staff, when i first got my services connected on hsi service they screwed up the whole order and the rate of 29.99 was not entered into the sytem, it took 4 months to finaly get the correct price set, and to issue correct credits, where order was entered wrong. among other over billing issues. overall have patience when speaking to billing reps they do there best to resolve issues, in my market anyway, not so with compition

UPDATE 12/31/07

Service for the most part rock solid, in the past 2 months there have been several short lived outages, seems TWC has been upgrading things to prepare for something to be released here in this market, more HD?, Switched video?, who knows at least its only a few min. at a time and at very late night hours.
Getting ready for a move within 2 weeks and debating transfer of current services or sign up for a whole new package, will update when this happens, TWC has some good offers out right now we shall see.

UPDATE 2/1/08

Got an excellent deal to have services moved
1. one hd-dvr box with dvr subscription, one regular hd-box
a. digi-pic 1000, got the hd service with this part of the package
c. free showtime and movie channel free for a year
2. digital phone unlimited
3. roadrunner standard, upgraded to turbo for 9.95 more a month
im now paying about $3 a month less prior to what i had, didnt have the boxes or digi cable, so this was a deal saving about 45 a month. total monthly is $149. and change. was paying $152.

installition date was pushed back due to an huge order screw up.
For whatever reason someone placed an order "using my new address" for service and was scedualed for install at the time i was getting this deal thus pushing back install for a week. so a total of two weeks for install time :/

1 3rd party installer came out and re-wired the whole home, and new drop, showed up on time
4- outlets 3 for tv 1 for digiphone/internet
2 outlets for phone
this took a good 3 hours of installers time

got everything going explained a little of the new hd-dvr box, as he himself said it was the first one of its kind he had seen, the sa 84 and was on his way
next day comes and internet/phone goes out,,,,yay!!!!!

call up twc customer service they scedule a tech for 6 days later. so no phone/internet in this time period

a TWC tech shows up and time, he is taking readings climbs up the poll, taking more readings, comes down and plugs the arris box back up and we have service
he goes on to explain there is a grounding issue somewhere and this is why service is being knocked out to the arris box, he said techn. he should shut services off untill this grounding issue is resolved, he further explains he would not do so and said to undo the cable wire for a few seconds when this occurs, sure enough to this day we have to do this near every day. we had an electrician come and put a new grounding rod, "there was not one before", but has not solved our grounding issues :/// we are looking to re-wire the whole home soon, not a cheap fix and well dont want to spend major $$$ if we are going to re-wire soon.

at anyrate service has been again solid phone/internet the hddvr and the other dvr are something to be desired i must say

update
9-22-08

wow time sure does go.

new speeds now of 15/2 with powerboost of upto 24mbps nice.
had outside breaker panel replaced and that solved internet/phone going out for all of about 5 months or so, tho the disconnects only happen maybe once a week currently. it is still due to a power issue in the home :////// and not a cheap fix.

anyway, the hd-dvr box is ok, clunky os/recording but works
the pace HD box royaly sucks, locks up takes forever to reboot. good thing i dont watch much TV. other then the occasonal blip with internet service has been rock solid with only one outage

update 7-2-09

time does go, but where?

the cable side, i have downgraded to the cheapest cable channels 2-14 and downgraded my internet as well to the 3mb speeds, money is tight right now.
i actually dont find any use paying $60 a month in cable when what i do watch i watch it via the internet when i want, HD compression here seems to have gotten very bad here, to much boxing and pixilation to say hay i got "HD" internet is rock solid tho

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member for 12.2 years, 960 visits, last login: a few hours ago
updated 16 days ago

Comments:

Review by blackice See Profile

  • Location: Pittsfield,Berkshire,MA
  • Cost: $129 per month (12 month contract)
Good "DOCSIS 3, customer support was polite and patient."
Bad "Expensive(who isn't), leased equipment can be unreliable."
Overall "Service is good, customer support is nice, equipment has problems though."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been with TWC for a little more than a decade now, and the service has had its ups and downs, but it is pretty reliable and satisfactory at this point. I recently re-negotiated my triple-play service plan and managed to upgrade to extreme internet (30mbps download / 5mbps upload) while saving about $60 per month on my bill at the same time. Customer support was very polite, and patient, and solved any problems I had in a less than 15min phone call. Renegotiating my package took longer of course, but as long as you are patient and willing to negotiate, it can pay off.

The service equipment provided has had problems over the years. The Arris modem provided by TWC would reset randomly, and drop internet connect for a min or two sometimes. I called support about it, and had a technician sent out to take a look at it. He preformed some repairs on the cable lines outside of my house, but the issues still persisted. I decided to purchase my own Motorola Surfboard modem, and that solved the problem, and took $8 off my monthly bill at the same time.

The cable box provided can be slow at times. Slow to switch channels, using the guide etc. I did exchange the cable box for a new one at my local TWC office 2 years ago, and it worked perfect for about 3 months before performance issues arised again. Fortunately we don't watch too much TV in my household anymore, and when we do it's only a few channels. So the problem isn't really worth my time.

Overall the only problems I have with the service is the cable box issues, and the rate hikes. But you'll have rate hikes just about any where you go. (if you even CAN go anywhere else) So it isn't really worth complaining about, as it has already been a thousand times. I would recommend Time Warner to anyone looking for a premium internet or TV service, as it can get quite expensive as cable packages always do. However, with TWC's current offers like "Everyday Low Price" internet, it can be affordable to some new customers.

member for 1.2 years, 158 visits, last login: 8 days ago
lodged 20 days ago

Comments:

Review by dcmcincy See Profile

  • Location: Cincinnati,Hamilton,OH
  • Cost: $64 per month (12 month contract)
  • Install: about 7 days
Good "Still looking for it"
Bad "Terrible customer service, still waiting for a simple tap to get the line working"
Overall "Online signup FAILS to provide warnings if your line isn't ready and CSR doesn't always tell you either."
Pre Sales information:
Install Co-ordination:
Services:
Value for money:
(ratings well below consensus)

Since I can’t privately email this to a TWC email (a little long), I guess public is just as good since it is cautionary tale. Quick summary, assume self-install will not work and you need a line tap done. Assume TWC won’t tell you this until after you provide the MAC address and notice the service doesn't work. Further assume when they give you a day for the tap that it won’t be done, and won’t be done for several other days despite assurances to the contrary. In summary, just go for the free install then return all the equipment after and swap for your modem and hope you never need to deal with people. Will likely be done faster than a self-install. Or you could just go with someone else at the start. What did I order self-install of Extreme internet (no tv) - have my own Netgear modem (on the compatible list).

After previously using TWC in Cincinnati at a previous address and being happy with the installation and service I decided to use your service again, and wow am I beyond unimpressed at the level of incompetence (but not with everyone); then again this might be standard care for Cincinnati given the quality of other services here. I have a pregnant wife at home with a baby due soon and we are trying to order items for our pending child and have now burned through 75% of data on two phones and paid to upgrade the data on these phones to deal with this. This would have been fine for a day but the level of delays, misinformation and incompetence from TWC is shocking, and my expectations for service are very low.

I signed up online for a self-install of high speed internet on Thursday Feb 26, 2015. (Order # 2XXXXXXXX8). As I mention towards the end of this “letter” if I knew in advance of all the delays I would have signed up much sooner and had checked prior to the wait for full install, including having a technician come out on the 28th but figured a self-install would be quick and easy and avoid having to be at home to deal with a technician.

Everything was confirmed and good to go, all I needed was a MAC address (as per a call on Thursday), and now the problems and expenses begin; keep in mind I have been charged on my credit card for this “service” with NOTHING being provided aside from frustration, you shouldn’t charge for completed service when you haven’t even attempted to get the service working.

After being called for the MAC address I let a Customer Service person know that I was waiting for my modem and would provide it once I had it – no problem service would start right away when it’s provided. On Saturday the 28th I provided the MAC address and my “service has been activated” email was provided, at last I can get connected, or can I?

Your online system failed to acknowledge that a TAP was required at the address to activate the line. Your system should have been able to figure that out when I signed up! The first customer service person should have said that right away (when they called for the MAC) and I would have asked for that to be done promptly prior to the MAC address being provided. Suggestion for TWC: update your system to inform people when required that a TAP is likely needed for their system to be activated and have them call customer service right away to secure (yeah secure) a date for the work.

When I call to find out why service isn’t working a TAP connect is scheduled for Sunday March 1 with the usual all day time window, which was fine since I didn’t need to be home for this, so I spend the day running errands. Sunday passes and the internet isn’t working so I give them Monday with no internet I call in the evening. The first person I reached couldn’t help and was beyond frustrating and finally transferred me to the customer service department, what a relief or so I thought. Someone in the customer service group (name escapes me at this point) offers to add a $20 credit for my inconvenience and will have the service setup the following day (Tuesday the 3rd). Fine, I’m not happy with that, but I understand errors happen and can forgive one and it offset the first data upgrade, but is this really the first problem?

On Tuesday afternoon I call and ask for a customer care person and am put in touch with Nancy. Here is where I realize everyone else has been utterly incompetent – Nancy was clearly doing her best and a great job (Ticket # 2XXXXXXX). I learn that no one did the tap on March 1st because of weather, but I’m left asking weather? A little cold shuts everything down? I guess in colder parts of the world they don’t have internet service when it gets chilly out; with a little bit of snow and barely freezing temperatures expected on March 4th, I can’t wait for the excuse as to why my service will be delayed again, but I digress now back to it… I was out all day (Sunday) running errands and the weather was fine and it was safe to work on a pole or service box; having worked in sub-zero temps, far colder than we had on Sunday the weather wasn’t the problem it was the person. Okay, lazy employee not wanting to get the job done was the real issue on Sunday so let’s call it for what it is. But because of the “weather” the job was pushed to the Monday but nothing was done and when I spoke to the customer service person on Monday he didn’t bother to reschedule the TAP! Just toss me a $20 (where is the pole for me to dance for you TWC?) and don’t bother to get the job setup so there NO one planned to setup the service on Tuesday, my order was in limbo and if I didn’t call it would still be in limbo! Nancy updated the service and someone from Dispatch was to call me Tuesday night or late afternoon to confirm this service for Wednesday. Yet no one calls. It’s a shame I didn’t get a survey for Nancy because she was very helpful, informative and understanding but so far that is it.

Wednesday morning I call and ask for customer service (new ticket# 2XXXXXXXX, I wonder how many of these I’ve had now? since there are a few others). Now I learn that no one is available on Wednesday the 4th to install my service so now I’m expected to wait until the 5th, sometime between early morning to late evening, how considerate to narrow down a time for someone waiting for an install because of a lazy employee/contractor who failed to do their job on Sunday, and a customer rep that did nothing to make sure it was done on Tuesday. While I will be called if an opening comes up today, I’m not holding my breath. At this point I will burn through my data on one phone (and this is the start of another cycle!) and need pay more of my hard earned money on upgrading at least one data plan.

Here is what really infuriates me.

Cincinnati Bell has offered to get someone out to activate the service in 24 hours (I wish I called them Monday and hope I’m not making a fool of myself but trusting that service will be live on the 5th). Yes when I was talking to customer service on Monday on was chatting online with “Tom” at Bell. Part of me thinks I should have them come out… it’s like a piece of cheese in a maze which mouse will arrive first? TWC has a long start and keep hitting walls right out the gate.

Time Warner has made repeated errors and my install has gone from 24 hours to 104-122 hours! All for a self-install that should have taken under 30 minutes (5 minutes on my end, 25 or less on your end). If I knew this level of incompetence I would have went with a competitor (and I am actively looking for a better offer and definitely reconsidering television with TWC given the online streaming options, then again perhaps more money flowing your way could help with customer service… who am I kidding a merger will help with that ROFL). Alternatively I could have arranged for TV + Internet with a free service install and modem rental (then returned the modem in a month). This could have been done by NOW if I signed up for it because of a chain of events starting with the signup on the internet and NO warning about the need for a TAP of a line and subsequent incompetence of staff; I single out Nancy as being a good person that did her best to help me out but am stunned by everyone else including dispatch that never called and clearly pushed back Nancy’s order request from Wednesday to Thursday.

What do I expect next? Perhaps, eventually in 2015, the tap will be addressed and service activate. If a TWC person is reading (and hasn’t fallen asleep given the length of this “letter”) and can actually get this addressed please let me know otherwise I’ll just assume this is the real level of “service” from TWC. Who knows by then I might be using someone else and it will just be a fun surprise. Then I expect another problem with the self-install… I wonder what that will be, but I’m sure it will be something and I’m sure it will take at least a few weeks to get someone out to fix the service.

Any over/under on whether TWC will arrive on March 5? Or will a bit of snow/rain shut down this city again?

Sincerely,

One unhappy customer asking Verizon to come to this small town with FIOS or even Google, hell even dial-up (but then I would need a phone line, have you tried to get one of those these days?).

member for 22 days, 1 visits, last login: 21 days ago
lodged 22 days ago

Comments:
techguru30

join:2015-02-11
Cincinnati, OH

Post in Time Warner Cable Direct Forum

I would post in the time warner cable direct forum to see if they can credit your account for the poor service or lack of service you received. They can also make sure that someone does come out to fix your service. »Time Warner Cable Direct
IPDSL

join:2015-01-09
USA

GF

Google is a baked pipe dream and more than half of those poor sap cities will never have service as Google is promising. KC isn't even finished nor anywhere near being finished for the entire city. Austin isn't even turning on customers yet.

and as for FiOS- VZ doesn't even have Ohio any more- Frontier does. But there are options for TWC resellers - there are about 5 in Ohio.

Review by BellaStorm See Profile

  • Location: Milwaukee,Milwaukee,WI
  • Cost: $75 per month
  • Install: about 5 days
Good "Fast"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·DSL EXTREME
·AT&T U-Verse
Update 1-12-2015:

We will be canceling TWC/Roadrunner at the end of this month.

__________________________________________________________________________________________________
Update: Decided to continue service.
__________________________________________________________________________________________________

Advertised as 50/5 speed, but getting a bit faster, with 12 month @ $62 (before tax, etch). Had an Arris all-in-one modem, but recently swapped out for SB6141 (didn't want the WiFi that was built in).

Likes: Level 3 tech support actually knows what they are talking about.

Didn't like that when we moved, Prince Telecom tech didn't put our power levels within specs, so another appointment was requested.


member for 353 days, 270 visits, last login: a few hours ago
updated 23 days ago

Comments:

Review by master94 See Profile

  • Location: Astoria,Queens,NY
  • Cost: $35 per month
  • Install: about 5 days
Good "Nothing"
Bad "Unreliable and slow"
Overall "Use only if its a last resort"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I ordered TWC's Extreme 50 package which promises speeds up to 50 megs, however I've yet to see speeds go past 1 meg. When I call TWC they tell me everything is fine. However I'm no fool, my friend who works in IT ran some test. I've got jitter and packet lost so bad he was surprised I was even online. My ping is also over 200. I want me money back. What a joke. Been a customer for only 2 weeks and already ready to leave. FiOS here I come if support cant fix this

member for 47 days, 3 visits, last login: 35 days ago
updated 23 days ago

Comments:

Review by PamelaTS See Profile

  • Location: Dallas,Dallas,TX
  • Cost: $31 per month
  • Install: about 7 days
Good "Ping down to 11,"
Bad "Still more expensive than it should be"
Overall "Blows CLEAR away"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

~~~ Update Moved 3 miles Dec 1, 2014
Retention offered me a faster level for less

~~~~~ Old review 20/2
It cost them no more to deliver higher speed. It's about profit they could NOT throttle speed down and deliver higher speed for the same cost or lower They just wouldn't make the profit.

--- Update ----
I have since dropped TWC TV services lousy customer service, unreliable. Internet service billing errors. When I dropped the tv services my rate jacked up. Because some jerk customer service bundled me against my express insistence against bundling. I threatened to dump them and got it fixed. I have had to reboot (owned SB6141) modem a few times after service interruptions.

Still calling CLEAR and paying the one month ETF glad to be rid of it!

---- Clear waived the ETF ONE MONTH to end of contract.

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member for 10.9 years, 1664 visits, last login: a few hours ago
updated 41 days ago

Comments:

VelvetSunday

@96.58.246.x

Terrible service

I have been with Timewarner almost as long as they have provided internet services.
And every day of it has been terrible!
- Terrible customer service, no matter how expensive of a package you have.
- BW throttled on services like Netflix
- These high latency issues they refuse to fix
- INSANE packet loss that they also do nothing about
- Much slower speeds than advertised
But at least they're better than comcast
ClosetNerd

join:2014-09-28
USA

Re: Terrible service

My friend it is going to get worse if we just standby and watch. We need to lobby, call attention to this shoddy service... but what do we do, complain. We should overflow BBB agency with complaints. The more complaints you post on CNet, BBB, Tech sites, etc. No one reads this except us, gripping in the shadows... come out and yell it out until the news media hears it. Once they control everything (which they do... don't b* and complain anymore).
ClosetNerd

join:2014-09-28
USA

Time Warner and the upcoming merge with Comcast needs to be stopped

I would call my congressman, senator or anyone. Monopoly has never been good, not even the game.

Seriously, not spamming. I have had lost signals intermittently ever since I bought my own modem sb 6141. It all started when I discovered they were charging me for a modem they claimed as theirs... long dispute, big guy wins, so I want my own. Did it and now paying the loss of signal. Here's my conspiracy theory: If you buy your own modem, Time Warner will drop your signal on and off on purpose. That's it. If we did a poll, a survey on people owning their own modem, I wonder how many will show this trend? I bet it goes in the thousands.

me, unhappy with TWC

why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable

Re: Time Warner and the upcoming merge with Comcast needs to be stopped

said by ClosetNerd:

I would call my congressman, senator or anyone. Monopoly has never been good, not even the game.

Seriously, not spamming. I have had lost signals intermittently ever since I bought my own modem sb 6141. It all started when I discovered they were charging me for a modem they claimed as theirs... long dispute, big guy wins, so I want my own. Did it and now paying the loss of signal. Here's my conspiracy theory: If you buy your own modem, Time Warner will drop your signal on and off on purpose. That's it. If we did a poll, a survey on people owning their own modem, I wonder how many will show this trend? I bet it goes in the thousands.

me, unhappy with TWC

Had TWC and could not be happier on Comcast. I hope the deal does go though as TWC sells a non-service to customers with no choice.

Letting TWC stay as is won't fix anything, breaking TWC and Comcast up won't fix the issue of Customers not having a choice.

Oh I rented a modem on Time warner cable as they would flat out refused to send a tech out for a customer who owned there own modem.

Yet every one of the 20-30+ times they sent a tech out, the internet still had %60 packet loss, 1/3 of upto speed if it made it to the TWC speedtesting page at all and endless 404 errors as the servers didn't know what else to tell me.

They did the Verizon and used duct tape on the line that spilt in half. Oh but you needed to give it to them as the tech would "forget" to even bring that.

Then the 3 hour wait to dump service was nice, oh that line at the only TWC office with one guy working that day.
--
If only the FCC set standards on what ISP's can do on customer level connection's with rated "upto" speeds, packet loss and down time.

Review by wwwandy See Profile

  • Location: Waukesha,Waukesha,WI
  • Cost: $32 per month
  • Install: about 2 days
Good "Haven't lost connectivity or no drop issues"
Bad "Very bad value; Inflexible customer support staff"
Overall "Only option, so living with it. So eager to switch to better provider"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been a Time Warner Milwaukee customer for 11 years now; Called them about 9 times over the last 11 years trying to get to lower the service & they do so about 10% of the time.

Since there is little to NO competition for TWC in my area, They get away with highway robbery!

member for 46 days, 0 visits, last login: 46 days ago
lodged 46 days ago

Comments:
wwwandy

join:2015-02-07
Waukesha, WI
Reviews:
·Time Warner Cable

Not quite $32 I guess, but they are providing a discount for another few mos

Date Status Amount
02/16/2015 Pending 36.77
01/17/2015 Applied 24.86
12/18/2014 Applied 47.28
11/17/2014 Applied 47.28
10/18/2014 Applied 36.77
09/17/2014 Applied 36.77
08/17/2014 Applied 36.77