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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3104 reviews (1816 good) (634 bad)
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Review by bbrcat See Profile

  • Location: NH
  • Cost: $55 per month
  • Install: about 7 days
Good "Decent up/down speeds,but they fluctuate"
Bad "speed fluctuations"
Overall "Overall, I am pleased"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Aside from (often dramatic) speed fluctuations, I am pleased and satisfied with my 10/1 (or there abouts) service.Speeds vary
from 11/2.5 down to 1/.7 which gets kind of old sometimes(though adequate still for my needs).

member for 13.7 years, 5069 visits, last login: a few hours ago
updated a few hours ago

Comments:






Review by Trebonious See Profile

  • Location: Dallas,Dallas,TX
  • Cost: $78 per month (12 month contract)
Good "Still going strong, very little (if any) downtime."
Bad "Modem Fees"
Overall "Left AT&T in 2011 and never looked back."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

August 2014 to Present
-----------------------------------------------------------
Still no issues. Speeds are now higher than before pegging 57mb/s down, 5.7mb/s up. Had to call in to get a lower rate. Was paying $95 a month for Ultimate 50. After calling in I was able to get the price dropped to $78 a month which includes modem rental fee.

I still don't notice any drops in speed no matter when checked. Still quite happy with my service. It could be cheaper but everything could be cheaper. I feel I am getting what I am paying for and that's what matters.

June 23rd, 2013 to Mid 2014
-----------------------------------------------------------
Over two full years with Time Warner Cable (still connected to Road Runner services) and couldn't be happier. Recently upgraded to 50/5 service in a roughly 5 minute phone call. Was active before I even got off the phone on the new profile. I'm impressed.

Connection reliability is >99% and still peak at max profile speed even middle of the afternoon.

Extremely happy with the service and as long as TWC continues to provide this level of service without raising prices I'll be sure to be here in 2 more years.

April 5th, 2011 to June 20th 2013
------------------------------------------------------------
Ordered service through Time Warner Cable's for Road Runner with Install dates set to Saturday afternoon and Monday morning. Once the order was completed, it picked Tuesday afternoon. While I understand the necessity of adjusting install dates, I feel that should be reflected on the ordering process. Thankfully they notified me before Monday so I was able to adjust my schedule.

Install techs were great. I had to have a line driven in through the wall which was done with little mess. It is very neat and professionally installed and signals were checked to be within spec at time of install. Speeds immediately pegged full speed of 30/5 mid-afternoon.

As far as reliability goes, the connection is roughly 2000% more reliable compared to my ADSL connection through AT&T which dropped 10-20 times a day. The only real reliability issues that came up were minor outages at 2 am. And typically those only last 10-15 minutes. So not a big deal to me. And in the evenings I can sometimes notice the downstream drop to 25-26 vs the 30. But really, 25-26 gives me no visible issues.

For now my connection is running just as I want it to. As soon as anything changes (for the good or bad) I'll be updating this review.

Attachments:
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member for 13.1 years, 1507 visits, last login: a few hours ago
updated a few hours ago

Comments:

Review by hawk82 See Profile

  • Location: Oakland,Kennebec,ME
  • Cost: $84 per month
  • Install: about 3 days
Good "Lots of bandwidth, little port filtering from what I can tell"
Bad "Vonage doesn't sound as good as it was when I was with VZ Business DSL."
Overall "Haven't made up my mind yet."
Pre Sales information:
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Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)

Was with VZ Business DSL. While it worked well, I was out too far from the CO to get the full connection. I need more bandwidth for two VoIP lines, plus downloads and patches for customer's computers, VPNs, remote troubleshooting, etc.

Called on a Tuesday I believe. Spoke with a sales rep who seemed pretty good. He forgo the normal Site Survey. I only have two business computers so I gave him that information. I fit under the Business Lite service. He arranged an install a few days later.

TWC Installer came out around 9am. He had an attitude. I explained to the installer that I had already ran a new RG-11 run through underground conduit and all I needed was to have him hook the line up the pole at an available tap and two end connectors put on the wire. He wasn't too happy about climbing the pole, but got the work done quickly in about 20mins. I had explained to the sales rep that I would run this cable, thus making this install real easy on the tech. I guess the sales person didn't pass this information onto the installers ticket.

Up and running. Seems to be good. My vonage line doesn't sound all that great. Sounded better on the VZ line actually.

Will update this at a later point.

1/12/2014: Have had this service for several years now. I had issues probably 3-4 yrs ago where the modem would lose sync about every 30 minutes. Had several techs come out and try this or that. Finally they admitted to a problem on the cable plant and would send out a maintenance crew to locate the issue. Problems continues for a few months after that. Never heard whether they actually repaired anything or not. Issue seemed to have gone away. Still no battery backups on their plant however. Really annoying. Doesn't look like they'll ever address that. I get a weekly mailing (to the service address & billing address) from TWC urging me to order their overpriced digital phone service. I occasionally get phone calls from random sales reps trying to get me to order the phone service as well. I tell them I pay less than $20 a month for 2 VoIP lines & 800#. That usually shuts them up for another year, as they cannot compete at that rate. Price wise, I've only had one increase, now paying $85.95 a month. It is a grandfathered plan from what I can tell. A similar current package would cost me 2x as much. No thanks, I'll keep this package.

8/22/2014: Nothing new to report.

member for 13.3 years, 3924 visits, last login: a few hours ago
updated 9 days ago

Comments:

Review by lms See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $59 per month
Good "Great Performance. Maybe one outage a year."
Bad "Recovery from an outage once took the entire weekend."
Overall "Great performance and reliability"
Pre Sales information:
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Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I have had my service with Time Warner for over 10 years (Media One, Comcast, Time Warner) and wouldn't switch for anything short of Fiber.

I rarely have an outage and when I do it usally is restored in a couple of hours (Once there was a two day wait over the weekend) and CS is always friendly and helpful.

member for 12.1 years, 315 visits, last login: 11 days ago
updated 16 days ago

Comments:






Review by iansltx See Profile

  • Location: Austin,Travis,TX
  • Cost: $96 per month
  • Install: about 30 days
Good "Fast speeds, available where I live, Tier 3 customer service is great"
Bad "Must rent your modem for 16x4 for now, expensive"
Overall "Thanks to the Maxx upgrade, this is a pretty good option now"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon Online DSL
·Comcast
UPDATE 8-9-14

A few days ago I logged into my desktop remotely because I saw a friend in the area saying that his internet speed had been upgraded to Maxx (he's on 200/20). Sure enough, mine had been as well...well, as much as TWC will let a SB6141 do (100 down, 10 up). When I got back home, I swapped back in the TWC-provided Arris modem I've had since Maxx started in the area (just not for me), tried activating it, and was given a failure message, followed by "call this number if you have issues, or this number if you're in NYC, or this number if you're in Austin or LA." I called the Austin/LA number and got a friendly, reasonable knowledgeable guy on the other end of the line to activate the modem. After he got it running, he transferred me to a San Antonio-based gal in Tier 3 Support who switched the gateway to bridge mode so my own router could get a public IP address (lost v6 though ).

So now I can do this:

»www.speedtest.net/my-result/3679312732

Not too happy about having to rent a 16x4 modem to hit even 200x20, but I'll survive for now, since 200x20 is less expensive even with modem rental than what Comcast charges for 150x20 elsewhere. The upload speed is great though, that's for sure.

UPDATE 4-16-14

Over the past few days TWC has been down for a fair amount. Last night, the downtime was measured in hours.

But when the service came back online (around 3am), I got this:

»imgur.com/mIORvx3

Speed tests register about 56.7 Mbps down and 5.6 Mbps up at this point. So no Maxx upgrades just yet, but my area is certainly ready for them (the only reason I don't see more downstream channels is that my modem doesn't support 'em).

UPDATE 8-10-13

Got my latest bill. As expected, I'll be paying around $11 more than before, with the total coming to just shy of $96 per month. Technically the dollars-per-megabit is negligibly higher thanks to the overprovisioning boost a week ago. But the service is still quite expensive, whatever way you slice it. And I've been having disconnection issues due to low SNR over the past few days.

UPDATE 8-6-13

On the 3rd I rebooted my modem to get a 10% speed boost; TWC no longer does PowerBoost but is now overprovisioning the speeds of their tiers at 15/1 and higher. There are times where I don't quite get those speeds, but at other times I'm hitting closer to 55/5.5 than 50/5. Nothing huge, but still nice.

Other than that, no upgrades to the plant that I can see. My modem SNR is actually down a bit from before...only 36-37 dB. My connection is still reliable, but it wouldn't take much to kill this reliability.

I got a letter in the mail today saying that TWC had extended the promo price of my tier...sort of. The amount I pay is going up by $10/mo, but that puts me at $90 (plus taxes and fees, so the upcharge will be more like $10.83) rather than $105. As such, I'll probably stick with my 50/5 tier, as the new promo rate is good until this time next year. Hopefully I'll be on Google Fiber by then, as paying nearly $100 for 50/5 isn't my idea of a fun time.

UPDATE 6-29-13

A month or two ago I ordered an SB6141 and returned the TWC-provided gateway, so now my bill is $85 instead of $89 (soon to be $90, or even more). The company messed up something with provisioning, such that I was offline for an hour and change the day I returned the modem, but they fixed it.

Service is still reasonably reliably and speedy, and TWC isn't complaining about the ~340GB that I've transferred this month (much of it uploads due to reseeding/updating online backups). However during peak hours Twitch.tv and YouTube become an utter buffer-fest at higher bitrates, unless I tunnel to SoftLayer or the like.

I'll probably downgrade to 30/5 as soon as my promo pricing wears off (probably after this coming billing cycle), unless TWC offers to extend the promo pricing. The extra 20 Mbps of download speed is nice, but uploads are where I'm really hurting, and the 50 Mbps plan doesn't offer any benefit to that end...so I wait impatiently for Google Fiber to solve that problem.

UPDATE 11-12-12

According to my latest bill, Austin now has the $3.95 modem rental fee (plus tax), boosting the price I'm paying for 50/5 to $89.32 per month. I'll be ordering a Zoom 5341J modem pretty soon to avoid this rental fee, and I'll come out ahead within 20 months of that purchase (less if TWC hikes modem rental rates again).

According to TWC's meter, I used 172, 202 and 148 GB of data in August, September and October, respectively. So far this month I've used 162 GB due to my backup partial reseed. Those numbers sound accurate, given what I've been doing on my 'net connection, and they don't matter too much anyway since my tier is still uncapped. If you work things out, my cost per gigabyte is between 40 and 50 cents...more than I'd pay on AT&T with one of their 250GB plans, but also more reliable and faster (17x faster on downloads, 7x faster on uploads, accounting for DSL overhead).

UPDATE 11-10-12

Service still appears to be humming along. I'll be reseeding a backup this month but am not worried that TWC will get onto me about that since I don't do heavy downloading/uploading during peak periods (it's either afternoons before everyone gets home or late at night). At any rate, there's no cap.

The only times I get high latency is when I'm pegging the connection in one or both directions. Which is right now, since I'm pulling 6 MB/s on a few parallel downloads. Otherwise, the connection is completely snappy. For example, pings to a California game server are ~59ms and Netflix buffers in a couple seconds and switches to HD after well under a minute (probably the fault of Netflix more than the cable connection that it takes that long).

Again, I'm pretty much a captive audience for TWC...I'm not going to switch to 3M AT&T DSL or throttled, latency-ridden Clear WiMAX (or throttled/capped cellular or satellite service). Grande Communications, which I'd switch to in a heartbeat if they were available, isn't available in this part of town, and the remaining options all cost hundreds of dollars per month (MegaPath EoC or whatever). So TWC it is.

UPDATE 8-17-12

Service appears to be performing as expected. Speeds are in the high forties or low fifties down, 5 Mbps up. I may run Ethernet to make sure I get full speeds...since I'm on a 2.4GHz-only router in an apartment complex, the last few feet may be my weak link.

I checked my bill just now (after signing up for TWC PayXpress and turning off paper billing) and TWC overcharged me by $1.77 on its last credit card payment, leaving me with a $21.77 service credit. The other $20 was applied by TWC's Twitter team as an apology for the installation coordination issues...I'd rather have had no issues with the install than $20, but I'll take it!

As far as what I'm actually paying, it looks like standard Internet service here in Austin is $54.99 per month. Add Another $50 for 50/5, then take away $25 due to the promo I'm on. Modem rental ($2.50), taxes ($3.12) and fees (a regulatory cost recovery charge of 36 cents) bring my total to $85.97 per month for my first twelve months of service.

So if I was in Comcast territory where FiOS was available or nearby, I could get faster service (50/10) for a comparable price (including modem rental, I think)...and I'm paying more for TWC 'net access than AT&T charges for any of their DSL tiers...but for where I am this isn't the worst deal ever.

Speaking of what AT&T charges for their DSL tiers, I could get the highest-end service that's available here for $19.95 per month for twelve months, if I commit to a year contract. But it's 3M down, 768K up at best so that's not happening (and TWC offers its 3M plan for $19.99 per month for the first twleve months with no contract anyway). It's extra annoying that no high speeds are offered here because there's a VRAD ust down the block from the entrance to my apartment complex, along with buried fiber optical cable warnings on the streets nearby. Guess the phone lines in here must be really, really screwy to keep that VRAD from serving me at 18 Mbps over, say, two pairs (so 5000 wire feet).

ORIGINAL REVIEW (8-15-12)

In this particular apartment complex (NW Austin), AT&T provides DSL and TWC provides cable. Unfortunately, AT&T tops out at 3 Mbps at my particular apartment, so for telecommuting, gaming, etc. that wasn't going to work. Since I had 50/15 connectivity from Comcast in Colorado (see my review of them), I decided to go for TWC's 50M tier (5M up). I dont need the extra download speed, but I heard rumblings that TWC will upgrade the tier's upload speeds, something that I'd find quite handy for transferring large files/photos/videos (hence my having 50M service in Colorado).

ORDERING & INSTALLATION

I ordered service in late July, as early as I could for an expected mid-August install (I moved into my new apartment on the 14th, so an install on the 15th was ideal). The 50/5 tier, Internet-only, came to $82.49 per month including modem rental and after a $20 discount (which lasts one year). Installation was either cheap ($50) or free.

I received an e-mail from TWC a day or two later asking me to reschedule my install...I had picked 8/16 (valid on Time Warner Cable's website) but apparently the schedule didn't actually go out that far. I rescheduled for the 13th temporarily; I would call them back to reschedule for after the 14th later.

A week and a half or so prior to my install, I called up TWC again to reschedule. The customer service rep's English could use work, but I gathered that he had rescheduled me for 8/15 at 8am. Perfect! Or not...

On the 13th, while I was still not in my apartment quite yet, I got a couple voicemails from TWC (my phone was off at that point). I found out by a follow-up call to them that the installation reschedule request didn't take, something I hadn't been notified about. On that same call, I rescheduled the install as early as was then possible: 1-3pm on Saturday.

This was far less than ideal, and the scheduling snafu wasn't my fault, so I contacted TWC via Twitter. They put a tech supervisor on the situation and I got a call several hours later letting me know that I'd have an installer by in the 10am window on the 15th, pending availability. I thanked the supervisor and ended the call.

This morning (8/15) I got an e-mail from TWC stating that the insatllation was complete, though no tech had yet showed. Calls to TWC's automated system listed my order as complete (no additional info) as well. A call to a TWC support rep cleared things up: one system still had the 8/13 install date set, and my tech would arrive in the 8a-noon window.

At just before 10am, a TWC tech called me and let me know that he was arriving. The first part of his installation job was outside my apartment. Having finished that, he came inside around 10:25am. By 10:45, he was gone and the Motorola SBG6580 he brought with him was serving up my 50/5 connection. I then logged into the modem (admin/motorola are the default username/password), disabled NAT and turned off wireless connectivity, effectively turning the gateway into a bridged modem without needing to call TWC to get them to make the change. The wireless on the gateway seemed to work fine for the few minutes that I used it, but I trust my Amped Wireless R10000G more (and, while the Motorola was able to just barely provide advertised speeds over wireless, the Amped actually exceeds those speeds).

In short, the install itself was fine (though I tidied up some cables after the tech left). The scheduling for it wasn't a pleasant process, but TWC ended up getting things done when I wanted them to, so I can't fault them too much.

STATS

My 8x4 (DS/US) bonding capable gateway is currently bonding four downstream channels (roughly 42dB SNR and between -1 and -3 dBmV power levels)...and not bonding upstreams. I'm sitting on a 3.2MHz-wide channel that's probably modulating at 16QAM. This makes me concerned about whether I'll be able to get my full 5 Mbps of upload speed at all times, but things seem fine so far.

As I mentioned, speed tests show that I'm getting my full (50 Mbps down, 5 Mbps up) provisioned speed, with no PowerBoost or other shenanigans. I can actually hit above 50 Mbps for download speeds to some servers, though in other cases I'm below 50. It averages out to be a fast connection though, right at what I'm paying for.

Latency and jitter aren't rock-solid like you'd see on a well-groomed FastPath DSL line or FTTH, however both figures are pretty good, with 10ms to TWC Austin core and a few milliseconds of jitter. So VoIP and gaming shouldn't be an issue at all, though TWC routes a lot of their traffic over Cogent, which may not take the most direct route to a given website. Due to backbone-level decisions, I've seen connections that "feel" faster (for example, LTE on my Sprint phone in Fort Worth), however the TWC connection feels faster than my Comcast connection did, and non-Powerboosted speeds should allow me to do better QoS so that I can game and upload photos at the same time

member for 7.5 years, 3273 visits, last login: a few hours ago
updated 22 days ago

Comments:

Angry TWC

@rr.com

TWC SUX

When I first got them, they were $47 a month,(I own my own modem) They increase your bill every couple months, and now its almost $60, all the while the speeds go down. I'm on 10/1mb. When TWC (The WORST Cable) picked up Adephia, when they all went to prison, they plugged Buffalo into the already oversubscribed Rochester-->East system. In evenings, theres no possible gaming its so slow while everyone downloads their Netflix. I nominally average 3-4mb while I pay for 10. Theres no competition in town, Versleazon wont put FIOS in the cities, just the rich suburbs. We're working with the state to sue them for discriminatory practices.

built

@rr.com

New residential

Where can I buy a gutter box for my exterior wall that recieves service and excepts house cabling?

Review by pizz See Profile

  • Location: Astoria,Queens,NY
  • Cost: $197 per month
Good "MaXX Upgrade 300/20 - rock-solid stable. Never a slow down."
Bad "Customer Service Store, in the Queens Center Mall. In Elmhurst NY. Worst Customer Service Reps, there period."
Overall "They have come up in the world. Faster internet speeds. Better TV selections. Phone rock-solid."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

8/6/14 - Bill is 197.00 and I get the ultimate Triple-play. With all movie channels. They don't offer this plan anymore, as I was told. Cause of all the movie channels added in. Fios is in my building now. And i never thought I'd stick with TWC over FIOS. But I am, and couldn't be happier.

member for 13.8 years, 3641 visits, last login: 6 days ago
updated 26 days ago

Comments:

kilrathi
Premium
join:2005-04-22
Rockaway Park, NY

maybe not zero problems

Your lucky I had packet loss problems on the upstream for past year and quite bad this summer, they finally realized the lines here couldnt handle 64QAM on the upstream (rockaways queens) and new cmts uses max 16QAM so the problems occur less now but I would never say zero problems for tw in nyc. Back few years ago that was true. There is hope now that they added more downstream channels upgraded their cmts and doing more upgrades this year that it will be trouble free again at least for me.

pizz
bye bye twc. hello Comcast.
Premium
join:2000-10-27
Astoria, NY
Reviews:
·Time Warner Cable

Re: maybe not zero problems

sorry for the long reply. I understand your problems, i followed it on your forum post. I thiink it's because you have so many buildings there, that your upstream will be congested. I'm gonna reword my review as i see the errors in it.

i hope the new cmts works well for you and they increase some node splits in your area.

good luck
--
It's ok to say, 'I don't know'. It's even better when someone takes the time to explain what you, 'don't know'.






Review by ipwn3r456 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $45 per month
  • Install: about 455 days
Good "Full speeds almost all the time, pricing isn't that bad."
Bad "TWO billing mistakes, with occasional connectivity issues."
Overall "Well, it connects to the internet. But I still wish for competition."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am using their Standard tier internet (originally 10/1, later upgraded to 15/1, and now the 10% provisioning is more of 16.3/1.1), originally paying $29.99. But since my promotion ends in one year, they continued to give me an another promotion, but pricing increased to $36.99 (without taxes, modem fees, etc.), I am fine with that... for now.

I ordered internet online, and process is pretty smooth. Although the technician came in a few minutes late(I think the appointment was around 10am-12pm, the technician came around 12:05pm). First he checked the cables outside, and drilled a hole so the cable can go through. He installed an Ambit modem (forgot the model number), which now I am using my own modem, Motorola SB6141. Everything went smooth, until when the technician was about to leave, my neighbor came out and told the technician that he disconnected his TV cable. The technician quickly installed a splitter, and no problems.

Overall I am fine with my internet speeds, no outages, no slow-downs (almost all the time), and I am pretty fine with it. Although I want competition. Besides TWC, only AT&T serves in our area as well. But they are only offering up to 1.5mbps DSL, which is completely irreverent in terms of speeds and pricing. I would want AT&T to have Uverse coverage in our area, not because I want to switch back, it's because I want competition in case if TWC soars up prices on me.

Update 12/4/13 - Time Warner keep charging me for modem rental, even though I have been using my SB6141 for more than a month. The lady over the live chat was nice enough to remove the fee. So I guess another problem solved. But seriously Time Warner, fix your billing systems. It looks like the billing system is more "profit" wise than accuracy. This is already the second mistake Time Warner did. The first time was charging me for installation fee even though it was free. And I am dropping the pre-sales 25% lower because of that.

Update 12/16/13 - During the past few days, my internet connection was pretty terrible. I am getting over 200ms+ ping, and also packet loss. Speed was also dramatically decreased, making it a terrible browsing experience. Because of that, I am dropping connection reliability 25% lower.

Update 4/9/14 - Everything is still fine, getting full speeds almost all the time, maybe with the exception of peak times. I will have to see about pricing changes after my 2nd year promotion (which ends in august), plus the upcoming MAXX upgrades (if it ever happens in my area).

Update 6/16/14 - Connection problems are getting worse lately. I don't know what is going on, but I am getting packet losses/high ping issues, sometimes few times a week, sometimes as worse as few times a day... can't even play any online games with my connection. For this, I am taking off another 25% from connection reliability. Might have to contact TWC about this if this keeps happening. No TWC MAXX upgrades yet, still sticking with 8 download channels and 1 upload channel.

Update 7/31/13 - Just upgraded to Turbo as a part of negotiation, since they are going to charge me $50 for standard, so I called their retention department and the promotional price for turbo is all they can offer me. I said yes, and saved $5 a month, for now. I should be more aggressive next time when I am negotiating with TWC. No TWC MAXX upgrades yet, but we will see how it goes later this year.

member for 1 year, 497 visits, last login: a few hours ago
updated 32 days ago

Comments:
mbreyer

join:2013-11-14
Dayton, OH

.

sir that is the competition. they just aren't competing very well
ipwn3r456

join:2013-07-31
Los Angeles, CA
Reviews:
·Time Warner Cable

Re: .

said by mbreyer:

sir that is the competition. they just aren't competing very well

Yep, typical monopoly in the telecommunications. And the politicians just doesn't give a damn about it.

FreeBSDuser

join:2013-05-15
Somers, NY

Alternatives

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).
ipwn3r456

join:2013-07-31
Los Angeles, CA
Reviews:
·Time Warner Cable

Re: Alternatives

said by FreeBSDuser:

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).

I do know that sonic.net is available in my area, but I live 10000 feet away from the CO... I don't think I can get fast speeds from that range.

Review by Pegasus See Profile

  • Location: Hilton,Monroe,NY
  • Cost: $179 per month (12 month contract)
  • Install: about 7 days
Good "Stable speeds. Lots of HD. Better appointment times. Whole home DVR works great. No fee's for paying bill on the phone."
Bad "No premiums HBO, Showtime ETC included. Should include another client box. "
Overall "if your happy with TWC in your area & want more than 1 DVR & 50/5 internet signature home makes sense."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Signed up for signature home on 7/14/2013, Installed on 7/21/2013

Ordering was pretty smooth. spoke with a very nice woman who was easy to understand and pleasant & excited about what she was selling.

Installation was quick & painless. Tech sat down with my family & myself before installing anything to go over all the services and to make sure it suited all of our needs. after that all the cable outlets were tested & the tech was shown where all the equipment was to be placed.

For cable boxes i was given 2 Cisco 8742HDC.

For data & phone i kept the dual modem set up i already had, Arris for data & Technicolor for the home phone.

The only real complaint i have about signature home thus far are:

1. should include one client box included in the 199.99 price.

2. The call center for signature home is iffy. its hit or miss. Its not a terrible, the agents are never rude or unhelpful but sometimes it feels like the agents are in training & they are nervous.

Things i rave about:

1. No stupid fee's for paying over the phone, or paying by check over the phone.

3. Im never on hold when i call

4. The appointment times are fantastic. no waiting around for a tech.

5. The field techs. only the best of the best tech's do signature home appointments. this is really great. in the past before signature home ive had some very rude lousy techs.

Overall its just nice to have a cable company kiss my keister, even if its just a peck.

July 2014 Update.

Not much of anything has change service wise. Only changes have been with support. the signature home call center in NC is excellent now. No more using *67 to block my number when calling to get regular support. Its flip flopped. regular support is horrendous now it seems.



member for 6.6 years, 234 visits, last login: 1 days ago
updated 35 days ago

Comments:

Review by aemurray See Profile

  • Location: Van Nuys,Los Angeles,CA
  • Cost: $65 per month (12 month contract)
Good "download speed, reliable"
Bad "Too many menus in reacing tech support"
Overall "Tech support and service seems to have deteriorated"
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(ratings match consensus)

Have used TW for 10 years, services until recently has actually been very, extremely good. Of late, the past 3 months, the phone and the RoadRunner service disconnects. Contacting tech support is of little to no value. The roadrunner service has deteriorated tremendously. Have called several time because of numerous, long-term drops. Have had to disconnect all cables (power, coax, Ethernet) and hit reset button, let sit for about 10 minutes before plugging everything back in and usually on about the 4th attempt of going through this procedure I get my connection back. Tech support was here two weeks ago and was to have replaced my cable modem but instead the tech only checked outside wiring and stated some of the other TW customers had loose connections and caused my connection to "bleed." Connection lasted about a week and the problems started again. Have another tech call in on August 2. Before TW was able to send someone within a couple of days, now it is taking two weeks. Don't think I will be putting up with this type of service much longer.

member for 10 years, 114 visits, last login: 1 days ago
updated 36 days ago

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Review by outtherenost See Profile

  • Location: Corona,Riverside,CA
  • Cost: $50 per month
  • Install: about 1 days
Good "322/22 - No CAPS, reasonable company to deal with, 10+ yr customer"
Bad "Nothing to max downstream bandwidth with, maxxing 100mbs was tough enough"
Overall "I like TWC and for a big company that is a major achievement."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings above consensus)

7/6/14:

Maxx Upgraded for a while now, everything is still as it should be.

TWC network must be pretty beefie, I have seen no negative changes since they started rolling this out.

May be downgrading soon, wish I had not sold my 5431J

7/10/09:

Still working good, very few issues as of late. Hopefully a speed bump is coming with all the latest FioS upgrades going on, but 15/2 is perfect for my needs for now.



Updated: 8/28/08

Still running strong. I am one of the fortunate ones that only has a few people on their node and get the advertised speeds day and night. The only time it's slow is when there a regional issues which I have been lucky to not have been effected by that much.

Until something better comes along or they start capping/throttling I'll be staying

Keep up the good work TWC

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Talking to TWC about TV packages I discovered that RR Extreme is 15/2 is my area of Corona because FiOS is in the same zip code, I have ATT however. By being nice I was able to get the CS person to match my ATT Elite DSL price for a year so I could see just what all the fuss was about with this "cable modem thingy" that my friends had told me about.

So far it's very nice, nothing seems blocked and speed does not seems to vary day or night.

trash
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member for 13.2 years, 4427 visits, last login: 1 days ago
updated 57 days ago

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