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Review by varrin 
member for 10.2 years, 10 visits, last login: 1 days ago
updated 1 days ago
 Keene,Cheshire,NH
 $55 per month "Speed, reliability" "*Minor* install hiccups, occasional equipment/connection issues" "The best thing going in Keene"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings above consensus)
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Original Review: (updates below)
Have been with TWC for Road Runner for ~10 months now. Install didn't go exactly as scheduled due to house construction issues. Once on, the service has been very reliable. There have been a very few (maybe two or three) outages of noticable length (more than a few seconds). Those were resolved by themselves without a call to tech support. None lasted longer than a couple of hours.
Speed has been fast and increasing. It appears now to be up to ~5Mbps down (~4.3Mbps actual) / 368k up. Multiple lines of VoIP works well while surfing. Hosted home webserver without issues from ISP. Dynamic DNS client works great for dynamic IP addys on this connection (no reported outages).
How could I be happier??? A little more upstream speed would be nice 
Update: 4-26-10:
Have spent more than 5 years with TWC RR now. The price has gone up a bit (to be expected). I've also had a couple technical problems along the way. One modem failed. They were able to determine it was the modem and made a replacement without much difficulty. A second problem occurred which they were able to fix with a non-indoor visit (modem and line problem I think). Neither resulted in complete outages, but both reduced reliability for a period of time. Other than that, the service has been solid and the speed has been acceptable. They have increased the speed a time or two along the way (might be 7Mbps down now?). All in all, I'm still happy.
Update: 5-17-13:
Have continued with TWC for over 8 years. Canceled TV and kept standard internet at a total cost of $55/mo. Advertised speed is 15Mbps down / 1Mbps up. Today's speed test was 22+Mbps down / ~1Mbps up. Real world download speeds aren't quite that fast but still occasionally better than advertised. Very happy with the speed, especially considering the upgrades have come without price increases.
Reliability has remained generally good. Another modem failure occurred since the last update. There have also been a couple of line noise / connection issues requiring calls to support. All but one of those issues only resulted in speed and/or intermittent problems. One was a total outage which was resolved quickly with tech support.
Due to the recurring occasional glitches, connection reliability is downgraded from a 5 to a 4. Still excellent. Tech support upgraded to a 5 for always fixing the problem and having parts locally. Services upgraded to a 5 for keeping the speed at or above advertised speed.
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Review by GetMoney
member for 2.9 years, 72 visits, last login: a few hours ago
updated 25 days ago
- Holly Springs,Wake,NC
- $59 per month
 about 2 days- "Consistent, reliable, plays well with my VPN"
- "Other than the increased price and their attempts to charge modem fees, I have no complaints"
- "For $59 monthly we get solid 30/5 service and never have to call support. Pretty good deal to me."
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My comments above say it all for now. We've had this service for over a year now. The price was a bit misleading as we ordered online and the price went up after 9 months unexpectedly, granted it was only $8. Then they attempted to exort their customers with modem fees so I gladly got rid of the piece of garbage Ubee modem, bought my own Motorola Surfboard and combined that with a new router and it's turned it into rock solid service. Knock on wood. Don't get their equipment if you can help it is my only advice.
Comments:
 ernliz
join:2001-11-25
Albemarle, NC | Ubee? Hi from Albemarle, just a bit south of you. I have the Standard TWC Internet at 15Mbps, and it too is rock solid. But my question: what's wrong with a Ubee modem. Mine works so well and never falters from my purchased 15 Mbps. What am I missing? | |
| | | | Re: Ubee? I had terrible luck with mine. The signal quality seemed very inconsistent and it gave my work VPN fits with many dropped connections. We tried a few of them and the issues never resolved. Getting the Motorola+Buffalo combo fixed all the issues. | |
| | | ernliz
join:2001-11-25
Albemarle, NC | Re: Ubee? Hmmm.... Regardless of my positive Ubee experience, I might try your Motorola+Buffalo scenario, or some other non-TWC device. I may not know what I'm missing. Thanks. | |
|
 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
 ·RoadRunner Cable
| Pricing You're getting 30/5 from TWC for $59 a month, and that's after one year so not a promo rate? That's only $5 more than I pay for 15/1 from them. Do you have other TWC services like TV or phone? Other competitors in your area like FiOS or anything like that?
I continue to feel like I'm getting a poor value for $$$ here. But I'm an Internet-only customer, no TV service so they probably put the screws to me.
--
"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
| | Reviews:
·RoadRunner Cable
| Re: Pricing No we have just internet only. When we signed up we got it for about $50 I think. U-verse is really close, but not technically available here. AT&T DSL is only 6M and we had that before and it was awful. We get good 4G service, but no Fios or anything like that. | |
| | | banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX Reviews:
·RoadRunner Cable
| Re: Pricing Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO.
--
"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
| | | | Reviews:
 ·Verizon FiOS
 ·AT&T Wireless Br..
| Re: Pricing said by banditws6:Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO.
I had a deal on 50/5 on account it was provisioned for 30/5 but wasgettibg 50/5 59$ but I dropped them for fios and never looked back. | |
| | | | | Reviews:
·RoadRunner Cable
| Re: Pricing Funny thing is we don't really need the 30/5. I mean I guess I would "need" it if I ever got anything inferior again, but it's damn solid still, even since my last post. I'd certainly consider upgrading to something else if the price was right, but I'm at about the max I want to pay for it now. Enjoy that Fios!! | |
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| | | Reviews:
·RoadRunner Cable
| Well that's pretty good news to me then. I guess we ordered at a good time. I did have AT&T DSL when I ordered it so maybe my former IP spurned a good deal! LOL. Where I live is a large city, 400k+ so perhaps that has something to do with it also. | |
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Review by dragonman300
member for 2.2 years, 464 visits, last login: a few hours ago
updated 31 days ago
- Anaheim,Orange,CA
- $30 per month
- about 3 days
- "3X faster than so-called Uverse internet"
- "At install, the installer give me a beat-up RCA DCM425"
- "At least im happier than AT&T Uverse"
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-First review!-Besides about the crappy cable modem(I already exchange for new Cisco 2100 cable modem for no charge!). Im happy with higher speed and it is 3X faster than At&t "Uverse" internet 6mbps ELITE. I am Roadrunner Turbo customer and I get averagely 15 to 25mbps. Take that AT&T!
-Second review!- It been almost a year anniversary with Time Warner Cable (two more month left) Im happy with RR due to less pings and higher speed and NO DATA CAP! I kept going over 350gb every month! Thanks to Netflix HD streaming and gaming. Recently, I ordered RR Turbo Plus with free WIFI networking for $10 more. TWC mailed me Motorola SBG6850 and the setup went smoothly. I also noticed I get extra 20% upload increase than with Cisco 2100. Overall, Im happy 
-Third review! I decided to order standard digital cable with CableCard. Installed it with Ceton infinitv 4 and whoa! Free DVR!  I decided to cut down the cable bill. I downgraded RR turbo to Standard and sent Moto SBG6850 back. Still have my Powerboost My bill is about $62 a month. Pretty happy and I get those channels I want to watch like MTV, History, Cartoon Network, Nick and so on
Few month before, I got a letter from TWC stating that few channels will be digital and I will get free standard cable box. I got Motorola DCT2224 and I can access OnDemand for free. Sweet!
Today, I found out that WE have to pay modem rental fee.
Pretty upset and I already brought Moto SB5101U on ebay for $22 bucks. I refuse to pay $4 rental fee for $25 cisco modem
Fourth review!
Recently, I called TWC if they can extend my promotional pricing for another year. They said no. Okay, goodbye Time Warner, Hello DISH!
Motorola SB5101u is still kicking on standard internet. Speedtest show 30mbps down and 0.98up. Basically, Im maxing out on the docsis 2.0 modem
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Review by lmjh7065
member for 12.1 years, 2408 visits, last login: 33 days ago
updated 33 days ago
- Cincinnati,Hamilton,OH
- $44 per month
- about 7 days
- "Fast downloads"
- "Not easy to move computer to any room with a phone jack like DSL."
- "They are Ok as an internet provider."
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Ordered RR when I was offered one month free cable TV service with free installation from Time Warner. Had ADSL at the time, but am very very frustrated with my local telco billing (always something wrong on bill), so I also ordered Road Runner HSI at three months at half price, with no installation charges and no contract. When I first got RR it was 2000/384, but thay since have upgraded to down 3000/384 up.
Install was exactly on time with no problems - technician was very knowledgeable about computers. They furnished a new Toshiba PCX2500 modem with no monthly rental charge - have a dynamic IP address. It was almost as simple as unpluging the Cat5 cable from my ADSL modem and pluging it into the Cable modem. In fact that is what I did for one month, switching back and forth from cable to ADSL, before I canceled ADSL service. I self installed the ADSL modem and NIC card. He said the cable RR installation he did was considered a self install.
This past summer had a one hour HSI (RR) outage, but cable TV was OK. Last Friday/Saturady, 12/26-27/03, had a sixteen hour outage of both cable TV and RR HSI - could not even get their dial-up service to work - later after RR was up then dial-up install completed and was OK.
Currently paying $44.95/month for RR without bundling. They are now offering 150 channels, twice the cable TV channels I'm getting (now 73), bundled with RR for approximately the same rate (for six months). Now paying approx. $87/month, 150 Ch. + RR approx. - $92/month after six months, which includes the 01/01/04 rate increase.
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Review by khettinger
member for 156 days, 4 visits, last login: 2 days ago
updated 36 days ago
- Columbus,Franklin,OH
- $25 per month
- (12 month contract)
- about 1 days
- "Nice download and OK upload speed"
- "Upload speed could be better"
- "Needs to improve customer service"
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Time Warner Cable standard internet advertise 15/1 bandwidth. I receive at my house with my Doc-sis 3.0 modem 18 MBPS download and 970 KBPS upload. I can't complain the service rarely goes down in my area.
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 Review by Snowy
member for 10.1 years, 5697 visits, last login: a few hours ago
updated 44 days ago
- Kailua,Honolulu,HI
- Contract price not specified.
- (month by month)
- about 10 days
- "Oceanic Cable Vision is the local provider for TimeWarner, this provides a more local avenue for problem resolution"
- "Customer perks are available, but not apparent to most customers"
- "Hawaii Telcom has become the new DSL provider in my area & I assume they'll give RR a run for the money."
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There's no question that in The State of Hawaii RoadRunner (Oceanic Cable) is the go to ISP. The cost is higher than the DSL competitor, but it's worth the extra expense when you compare the level of service offered. The choice is a no brainer when the dismal CS offered by the DSL competitor is factored in. I won't mention them by name because whenever I do my office suffers mysterious phone outrages.
Upgraded to "turbo" wish I done it sooner.
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 Review by CCat
member for 7.4 years, 4392 visits, last login: a few hours ago
updated 56 days ago
- Wonderland
- $59 per month
- about 3 days
- "50Mb Down / 5 Mb Up"
- "Occasional weekend slowdowns, mostly during holidays"
- "Solid so far...and it flies"
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I switched from WOW in March. TWC offered a bundle with cable, internet, and voip.
Aside from a minor install problem (which was corrected the next day) everything went well. The turbo speed (15Mb down) is great. I only have 768K up but I really don't upload much so for me its not an issue. So far, so good.
Jan 2009 ISP has been very consistent with speeds. Aside from the usual slowdowns at peak times, and even these are not really a problem. At this point I am very happy with Roadrunner.
Sep 2009 Nothing has changed since Jan. A couple of outages due to weather but thats about it. The usual slowdown with cable at peak times but acceptable.
Just wish RR would increase the upload speed, 768 Sucks.
Mar 2010 Everything is still the same here. Speeds have been consistent and where they are supposed to be. Upload still sucks though.
Jan 2011 Nothing new to report. A few times the cable went out but was corrected in a reasonable amount of time. Speeds remain consistent with the occasional holiday slowdowns. Still stuck with the 768 upload, hopefully that will be changed sometime soon.
Oct 2012 RR increased their upload speed from 768 to 1000 a few months back. Better but still slow. In Dec I am getting the 50/5 package...looking forward to that.
Mar 2013 Finally got the 50/5 package. Only had it for a couple of days, but so far it is solid.
What a difference from the 15/1 package. It costs $30 more per month than the standard 15/1 package which brings it up to $59 per month with the TV and Phone bundle.
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Review by TebTeb
member for 4.3 years, 1398 visits, last login: a few hours ago
updated 58 days ago
- Columbus,Franklin,OH
- $79 per month
- about 3 days
- "Decently fast"
- "Not free?"
- "A lot cheaper than WOW! or Uverse."
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(ratings match consensus)
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Road runner was the only option in the new complex where I moved to, beside AT&T dsl which topped out at 3meg at our location would not be fast enough to stream multiple Netflix videos. Uverse is available everywhere around our complex along with WOW, but the apartment complex management must be in cahoots with TWC to only allow them to provide cable service in the entire apartment complex. Wish I could get WOW or Uverse at least the connection didn't drop 2-3 times a day.
Update 6/3
On the 16th of May I upgraded to the Extreme tier and paying the same price as turbo.
»www.speedtest.net/result/1307426208.png
Update 3/24/12
Moved to new address downgraded to the Standard Tier 10/1. We always get the advertised speeds along with the Power Boost.
Update 11/10/12
Upgraded to the new "Ultimate" tier which is the 50Mbps service since work pays for it. Consistently get the full 50Mbps down and 5Mbps up, though I wish some provider in Columbus would have a better package than 50Mbps.
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Review by xQim
member for 9.6 years, 183 visits, last login: 37 days ago
updated 63 days ago
- Standish,Cumberland,ME
- $45 per month
- about 60 days
- "Get Advertised Speed"
- "Overpriced"
- "Get what you paid for"
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*Update*
My roommates have Roadrunner Lite which is terribly slow. Constant buffering is unacceptable. The speeds are supposed to be 1Mbps/1Mbps, but I consistently get 1.02Mbps/0.97Mbps. The roommates were unwilling to upgrade even though I said I'd pay for the extra service but they declined. So, I got my own service from Fairpoint. The Roadrunner connection is stable and they get what they are paying for, but it's to ridiculously slow for me. Their speed = 1.02Mbps/0.97Mbps; My speed = 7.1Mbps/1.04Mbps. I like my new service as there is no buffering anymore and I can watch streaming movies in HD with no problem whatsoever.
Current results on speediest.net =
1.02Mbps/0.98Mbps.
Slow.
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 Review by txrocks
member for 8.3 years, 1854 visits, last login: 1 days ago
updated 74 days ago
- Allen,Collin,TX
- $29 per month
- "back after one year on Sprint WIMAX"
- "none"
- "beats the lag on wireless"
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not using RR email this time around...
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