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Review by CCat - Location: Wonderland
- Cost: $59 per month
- Install: about 3 days
Good "50Mb Down / 5 Mb Up" Bad "Occasional weekend slowdowns, mostly during holidays" Overall "Solid so far...and it flies"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I switched from WOW in March. TWC offered a bundle with cable, internet, and voip. Aside from a minor install problem (which was corrected the next day) everything went well. The turbo speed (15Mb down) is great. I only have 768K up but I really don't upload much so for me its not an issue. So far, so good.
Jan 2009 ISP has been very consistent with speeds. Aside from the usual slowdowns at peak times, and even these are not really a problem. At this point I am very happy with Roadrunner.
Sep 2009 Nothing has changed since Jan. A couple of outages due to weather but thats about it. The usual slowdown with cable at peak times but acceptable. Just wish RR would increase the upload speed, 768 Sucks.
Mar 2010 Everything is still the same here. Speeds have been consistent and where they are supposed to be. Upload still sucks though.
Jan 2011 Nothing new to report. A few times the cable went out but was corrected in a reasonable amount of time. Speeds remain consistent with the occasional holiday slowdowns. Still stuck with the 768 upload, hopefully that will be changed sometime soon.
Oct 2012 RR increased their upload speed from 768 to 1000 a few months back. Better but still slow. In Dec I am getting the 50/5 package...looking forward to that.
Mar 2013 Finally got the 50/5 package. Only had it for a couple of days, but so far it is solid. What a difference from the 15/1 package. It costs $30 more per month than the standard 15/1 package which brings it up to $59 per month with the TV and Phone bundle.
Oct 2013 Still running well. No outages or problems since March. Speeds remain consistent. Would like to see a boost in the upload speed, especially for a 50 package.
member for 7.8 years, 4623 visits, last login: a few hours ago updated 4 days ago
Comments:
| Review by Energystream - Location: Ridgewood,Queens,NY
- Cost: $76 per month
Good "Price for the service (speed) is decent. Tech support has been responsive when issues arise." Bad "Grouped line can get congested at times. Ocassional connection issues whether slow, dropping packets, or no connection at all. " Overall "If you do not need extreme speed (especially up) can be good value. Expect some service problems, but swift response."
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I have had time warner at three different apartments over the years. Currently in NYC.
I have had service issues over the years, which can be frustrating but Customer service at least makes attempts to correct them. Sever issues have sometimes required a technician to come to correct.
The download speeds have become pale in comparison to newer offerings by other companies. If you don't need huge down or any up speed, their prices can be a good deal. If need the speed you will have to look elsewhere, since Time Warner Cable always seems to be behind the curve in offerings.
For what it is and what I am paying I have been satisfied, however I still review my service every 6 months to see if there are better offers available.
member for 3.4 years, 281 visits, last login: 1 days ago lodged 12 days ago
Comments:
 | | dump twc I moved from Ridgewood few months ago had FIOS for 76$ you should dump TWC as fast as you can.
I was close to Cleveland HS pretty much all that area is wired up. | |
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| Review by suprleg - Location: Garden Grove,Orange,CA
- Cost Contract price not specified.
- Install: about 3 days
Good "Reliable and consistant speeds" Bad "Tech support is marginal" Overall "Good value for the price"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I've been using [TWC] RR for about six months and have been very happy with my connection's performance and reliability to date. The package I ordered: 8/512 has consistently lived up to the billing and I've rarely found my connection to be below 7.8/485. I've had no problems with the hardware supplied, a RCA digital cable router or the outside cabling. The install was simple and the tech's friendly, knowledgeable, and fast. Since a static ip is only available with business-class accounts I'm on a dhcp connection with a linksys WRT54GX4 acting as my gateway. My only criticism would be in the area of customer support. Its difficult getting information locally on items such as area upgrades and customer service in general. On the whole I'm very pleased even after 5 years of being a loyal Speakeasy DSL customer, who has A+ tech and customer
support.
Updated 4/07/07 About a month ago we were upgraded to 10/1 at no additional monthly charge, hard to not be happy with the increase at no cost.
Updated 12/07/07 Just wanted to note that as the year draws to a close I continue to be pleased with RoadRunner's reliable service and consistant speeds.
Updated 10/27/08 A quick note: I hadn't checked my up/dwn speeds since we were given a free upgrade last year to 10/1 and was pleasantly surprised that my speeds had increased to 11/1.7! Very nice for the same price.
As of 6/4/'10 I'm still very satisfied with TWC/RR, the speeds have increased to 18/1.8,at no additional cost, with few if any interruptions. As I mentioned in the past, customer service is still lacking, however I believe most services suffer from this problem.
1/31/'12: Quick update, I'm still very happy with TWC/RR. Speeds have steadily increased over my time with them, cost has remained the same, and have had zero technical problems. A+
8/8/'12 Speeds, up have remained consistent, however my download speeds have been markedly slower and vary greatly per speed tests over the last few months....I'm in wait and see mode at the moment.
9/9/'13 We recently moved from Garden Grove, Ca. to Cypress, Ca. and tried to simply "transfer" our current account to the new location...Nightmare..! I guess TWC is no different than any other company these days. After tens of calls to tech support I've managed to find one or two people that speak English, are in the USA, have any tech savvy,etc...etc.. Things are beginning to resolve themselves, but it's been a battle..we do however, finally have a working phone and internet..yay!!
member for 9.4 years, 2840 visits, last login: a few hours ago updated 24 days ago
Comments:
| Review by hudiat - Location: Cleveland,Cuyahoga,OH
- Cost: $59 per month
- Install: about 7 days
Good "Great local support, solid connection so far, great app support" Bad "Regular support" Overall "I get a great deal and a good connection, but it took a local supervisor working with me because regular support wouldn't. "
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Tried to order. Site was broken. Tried chat. He treated me like a monkey. Called. Guy on the phone was completely incompetent. Couldn't understand why I needed cable cards and why I owned my own modem. They lost a sale to a customer 100% set on them. So I emailed the office of the president email address for consumer comments. Within 24 hours had a call back from a local supervisor. She coordinated everything and gave me an AMAZING deal. Almost half off what I was set to pay if I ordered online and it worked. Install came and there was some issues with the cable cards not being in stock locally. She said she found 1, I would have to order the 2nd, but install could go on as normal. Tech shows up, it's the lead tech in the Cleveland area, and he was able to snag the 2nd cable card and adapters from another tech that didn't need them that day. All went well, been about a week and everything is rock solid so far.
Scores individually:
Pre sales: I gave 1, by regular means it was garbage, I needed to go the extra mile to get a locally based supervisor.
Co ordination: In my case it was great because I had a local supervisor and the lead tech working together, I can imagine without that it would have been terrible, so dropped to a 4
Reliability: 5. Mine has been rock solid for TV and internet so far.
Tech support: Again, regular support was junk, mine was great, so averaged at a 3. Specifically with cable card issues, thankfully the tech gave me a direct number to specifically get the cable card department
Services: 5. The apps are all great. The iOS is buggy, but comments all say the last update caused it, so hopefully that gets fixed. Works fine on 360,pc, and my android phone though.
Value: 4. My value is insane with the deal I got. Retail advertised price is competitive for what you get, but not great so I would give 3, factor in my deal raises it to 4.
member for 1.9 years, 360 visits, last login: 3 days ago lodged 24 days ago
Comments:
| Review by xQim - Location: Standish,Cumberland,ME
- Cost: $54 per month
- Install: about 60 days
Good "Get Advertised Speed" Bad "None" Overall "Get what you pay for"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings above consensus)
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*Update*
Upgraded to wideband. When the cable installer came over he cut my telephone wires which disconnected my DSL. Not only that, but I had three cable modems where the connected one was. The guy stole 2 of my modems (a Cisco & Scientific Atlantic) and then plugged my own modem in and charged me a rental fee. WTF? I see it as Time Warner owes me $99.00 per stolen modem and the rental fee removed. Terrible installation. Give me my $200 dollars Time Warner. I never bothered to get my modems back as they say they didn't take them. The rental fee was removed though.
*Update 09/05/2013*
I had to change ISPs to Fairpoint for a bit, but then I switched back to Time Warner as the price of Fairpoint is more expensive than Turbo. I did a self install with my own modem to avoid a rental fee and so far I cannot complain. My latency went down 20ms+ and my speeds went up to 20Mbps/2.10Mbps (41ms), far beyond the 7Mbps/1Mbps (65ms) I was recieving from Fairpoint. All and all I'm glad I made the switch. I don't know how Fairpoint competes with Time Warner since the speeds are no where close to the same and the price for DSL is higher. I guess if Fairpoint is your only option then go for it, but if Time Warner is around I would not hesitate to select them first. And yes, you can use your own Scientific Alantic Modem since that's what I'm doing. I plan to buy a Motorola SB6141 DOCSIS 3.0 Cable Modem soon and upgrade to wideband extreme. Yes they let you use your own DOCSIS 3.0 modem, or at least where I live they do. I'll let you know the results.
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member for 10 years, 204 visits, last login: 7 days ago updated 30 days ago
Comments:
 | | your $200 you wont ever see it unless you can prove the installer took 2 modems of yours. i.e. video of him taking them.
this if you ever even had 2 modems extra and are not just trying to bad mouth twc.
its your word against their's and w/o any proof you wont get $200. | |
|  |  Reviews:
·Fairpoint Commun..
·Time Warner Cable
| Re: your $200 I'm not bad mouthing TWC for the sake of it. I have three witnesses that saw them there and they were mysteriously gone after he finished. Also, Fairpoint had to come out to my house and install a new telephone box because the TWC employee destroyed the box. For what reason? Why would a cable company need to do anything with the telephone box? Umm gee, too stop the competition. So it is actually four individuals against one. | |
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 | | SA I wasn't there to see what happened, but since when are you able to purchase an SA modem and use it on the TWC Network. Those modems are generally LEASED and are not for sale. | |
|  |  | | Re: SA Out of curiosity I did a search and SA modems are for sale all over the Internet so they are not only "for lease" | |
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| Review by bidger - Location: Elmira,Chemung,NY
- Cost: $120 per month (12 month contract)
- Install: about 14 days
Good "HUGE Improvement in speed over the 1.5Mbps Verizon DSL" Bad "None so far, but I'll edit my review if and when they occur" Overall "Verizon forced my hand and I'm happy they did for now"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings above consensus)
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I placed the order online on the 28th of Jan. for $34.95/mo RR and they would have installed the same day the wireless g Motorola modem that was part of the special arrived, Feb. 3, but I asked for the 12th. Technician went above and beyond with the install, but had to leave a modem until the one shipped to me was authorized the following Monday Feb. 15th.
I know people are taking TW to task here for taking the # 3 spot for national ISPs, but I think it's Verizon that should get the grief for losing that spot. They've chosen to sit on their hands and TW has improved service in my area and that's why I migrated. If TW does something stupid like metered bandwidth, my opinion could change. For now, I feel it was a huge upgrade, at least 4x the speed of DSL and it shows when I'm streaming video. There is no perfect provider, only one that offer the most of what you're looking for at a price point you can live with.
Update 8/19/11: In early July I added Digital Cable to my services for $79.99/mo. for one year. I had a TiVoHD that I was using for OTA, so I added a Cable Card and Tuning Adapter to my services for an additional $2.50/mo. It was a little rough at first, but for the last few months it's been stable. I'm able to see AMCs "Breaking Bad", E!s "The Soup", and Ovations "Later...with Jools Holland" in HD, something I wasn't able to do with DirecTV. On a related note, I suspended DirecTV for six months while I assess TWC. It's not quite the equal of DirecTV for PQ, but it's not bad. I'm thinking about picking up a CableCard multi-tuner for my Win7 HP PC. I want to see what rate TWC offers after the promo is up. All-in-all still satisfied. No outages and speed is consistent.
Update (8/28/13): Price for Turbo and Digital TV is now $120/mo. @ the start of my third year w/ TWC as both my TV and Internet provider. Service has been consistent so far. Docsis 3.0 is available in my area. I've been hesitant to upgrade because I have a customer-owned modem, which was free after two mail-in rebates. Looking at picking up a Ceton InfiniTV 6 ETH for two HTPCs and an Echo and be rid of the TWC box and the TiVo as we get closer to the Holidays.
member for 3.7 years, 1181 visits, last login: a few hours ago updated 37 days ago
Comments:
| Review by GetMoney - Location: Holly Springs,Wake,NC
- Cost: $49 per month (12 month contract)
- Install: about 2 days
Good "Consistent, reliable, plays well with my VPN" Bad "Other than the increased price and their attempts to charge modem fees, I have no complaints" Overall "For $59 monthly we get solid 30/5 service and never have to call support. Pretty good deal to me."
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings above consensus)
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My comments above say it all for now. We've had this service for over a year now. The price was a bit misleading as we ordered online and the price went up after 9 months unexpectedly, granted it was only $8. Then they attempted to exort their customers with modem fees so I gladly got rid of the piece of garbage Ubee modem, bought my own Motorola Surfboard and combined that with a new router and it's turned it into rock solid service. Knock on wood. Don't get their equipment if you can help it is my only advice.
Update of sorts circa 2013: Initial pricing was $49, increased to $58, they threatened modem fee, got my own, never looked back, price increased to $69 per month, messaged their Twitter support, told them I enjoyed service wanted to keep it, would agree to contract, price reduced back to $49 per month for 12 months, i can't complain
member for 3.3 years, 83 visits, last login: 15 days ago updated 41 days ago
Comments:
 ernliz join:2001-11-25 Albemarle, NC | Ubee? Hi from Albemarle, just a bit south of you. I have the Standard TWC Internet at 15Mbps, and it too is rock solid. But my question: what's wrong with a Ubee modem. Mine works so well and never falters from my purchased 15 Mbps. What am I missing? | |
|  |  | | Re: Ubee? I had terrible luck with mine. The signal quality seemed very inconsistent and it gave my work VPN fits with many dropped connections. We tried a few of them and the issues never resolved. Getting the Motorola+Buffalo combo fixed all the issues. | |
|  |  |  ernliz join:2001-11-25 Albemarle, NC | Re: Ubee? Hmmm.... Regardless of my positive Ubee experience, I might try your Motorola+Buffalo scenario, or some other non-TWC device. I may not know what I'm missing. Thanks. | |
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 banditws6Shrinking Time and DistancePremium join:2001-08-18 Frisco, TX Reviews:
·Time Warner Cable
| Pricing You're getting 30/5 from TWC for $59 a month, and that's after one year so not a promo rate? That's only $5 more than I pay for 15/1 from them. Do you have other TWC services like TV or phone? Other competitors in your area like FiOS or anything like that?
I continue to feel like I'm getting a poor value for $$$ here. But I'm an Internet-only customer, no TV service so they probably put the screws to me. -- "The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
|  |  Reviews:
·Time Warner Cable
| Re: Pricing No we have just internet only. When we signed up we got it for about $50 I think. U-verse is really close, but not technically available here. AT&T DSL is only 6M and we had that before and it was awful. We get good 4G service, but no Fios or anything like that. | |
|  |  |  banditws6Shrinking Time and DistancePremium join:2001-08-18 Frisco, TX Reviews:
·Time Warner Cable
| Re: Pricing Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO. -- "The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
|  |  |  |  Reviews:
·Verizon FiOS
| Re: Pricing said by banditws6:Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO. I had a deal on 50/5 on account it was provisioned for 30/5 but wasgettibg 50/5 59$ but I dropped them for fios and never looked back. | |
|  |  |  |  |  Reviews:
·Time Warner Cable
| Re: Pricing Funny thing is we don't really need the 30/5. I mean I guess I would "need" it if I ever got anything inferior again, but it's damn solid still, even since my last post. I'd certainly consider upgrading to something else if the price was right, but I'm at about the max I want to pay for it now. Enjoy that Fios!! | |
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 |  |  |  Reviews:
·Time Warner Cable
| Well that's pretty good news to me then. I guess we ordered at a good time. I did have AT&T DSL when I ordered it so maybe my former IP spurned a good deal! LOL. Where I live is a large city, 400k+ so perhaps that has something to do with it also. | |
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| Review by jimk - Location: Raleigh,Wake,NC
- Cost: $110 per month (24 month contract)
- Install: about 1 days
Good "Reasonable download speeds" Bad "Upload speeds need improvement, slow IPv6 Deployment, support" Overall "Customer service and support keeps going downhill"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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---Update 8-23-2013--- Support for business class service is now just as bad as residential.
---Update 2-6-2013--- Downgrading connection reliability. While it isn't terrible, there are occasional times where Internet service experiences packet loss, and sometimes even loss of sync. TV service also experiences picture pixelation and audio drop outs when this is happening. A lead technician has verified that this is not an in home issue, but so far the network maintenance team hasn't done anything about it.
Communication between departments needs serious work, especially when a customer has intermittent or uncommon issues.
Also downgrading services due to a lack of DOCSIS 3 upstream channel bonding, and very slow progress on improving the software on the cable boxes.
---Update 1-15-2013---
Dropping support score and connection reliability. If you have an issue, expect to get the run-around until you give up or it fixes itself. It's even more annoying when you know what the problem is and they won't do anything about it
---End of update---
Time Warner Cable Internet has improved over the years. Speeds have seen consistent improvement, and slowdowns at peak usage times have mostly gone away. DOCSIS 3 has made a big difference. Reliability has never been a major issue (but nothing is perfect and this service is no exception).
Recently, TWC introduced a modem rental fee. They do allow customers to provide their own modem, but they have a very short list of modems they allow, and some of those are hard to find, which makes them more expensive than they should be. This is more of an issue for customers who require a DOCSIS 3 modem. Hopefully this will be resolved soon. There's really no good reason for the list of approved modems to be so short. The most ridiculous part is that TWC has a much wider variety of modems from multiple vendors that they provide for rental.
---update---: They have now added several new modems to the approved device list. Some of these retail for under $100 and are easier to find through trusted online stores, as well as through local retailers. ---end update---
Tech support is not good unless you can get escalated to Tier 3. Some reps are good at escalating the case when they can't fix an issue, but others are more stubborn. Tier 3 is very good though... they know what is going on and have been able to save me from wasting my time waiting for a service call when the issue was somewhere else in TWC's network.
Internet speeds aren't a strong point with Time Warner Cable, but they aren't too bad either. TWC isn't as aggressive as other cable companies at upgrading speeds. Right now, the fastest residential offering in the Raleigh/Durham NC market is 30 Mbps down / 5 Mbps up. This isn't bad. It is better than AT&T U-verse in Raleigh and much better than Frontier DSL in Durham. However, other cable companies in other markets do offer faster speeds. On the up side, TWC has no caps for Internet usage at this time, but I imagine it is just a matter of time, especially if they continue to lose video subscribers.
I don't use their "Digital Phone" (VoIP) service, but I know many people that do and they have no complaints. They have an especially attractive international plan available.
The rest of this review is regarding the TV service:
The Cable TV service needs improvement. Their custom OCAP software for their cable boxes ("The Guide" formerly "Navigator") is unreliable and missing features that were available 5 years ago on other cable and satellite providers. Issues include slow cable box response and occasional hangs, missed recordings, a very poor search interface, a remote DVR manager for smartphones and PCs that often can't communicate with the cable box, and numerous other annoying issues.
The previous software they used in this market (Passport) was better. For markets that used to run on the old SARA software, the current software could probably be considered an improvement over what they had. TWC's custom software has been in use for several years now, and it simply should be a lot further along than it is at this time.
In addition, there are still occasional issues with Switched Digital Video (SDV) channels not working. They are most likely capacity issues. It happens a lot less than it used to.
As more TV content becomes available online, it will become harder and harder to justify paying for the TV service, especially if it continues to have some of the issues I have described here.
member for 7.4 years, 3004 visits, last login: 1 days ago updated 42 days ago
Comments:
 ernliz join:2001-11-25 Albemarle, NC Reviews:
·Time Warner Cable
| About those cable boxes and DVRs I concur with the above. My DVR is pathetically slow and often just hangs up. Unplugging and having it reboot always "fixes" the hangup, but that shouldn't be necessary that often. Talking with TWC Support or the local offices is pointless -- they hide under their desks when the issue is brought up. Even the TWC Direct Forum here is useless when discussing DVR hangups -- they never provide any relevant help or even acknowledgement. It's going to be Dish Network for me real soon if they can't fix these slow boxes. | |
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| Review by Ryan PD - Location: Los Angeles,Los Angeles,CA
- Cost: $34 per month (12 month contract)
- Install: about 3 days
Good "Solid conistent quality connection--friendly interactive website" Bad "Vagueness on price after the 12 month sign up promo" Overall "Oustanding in every way unless they jack up the price after promo"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Update:
The one complaint I have that has the potential to be a major problem is that all of their services offered are promotional prices and you have to more or less pay close attention to make sure you understand that. After 12 months TWC has the option of charging you their regular price for whatever service it is that you have. And those regular or retail prices aren't easy to find if you catch the promo catch. The situation is potentially worse in that their "regular" prices are substantially higher than any "promo" price. Much higher.
However TWC says words to the effects of "don't worry call us a couple of months before your promo price ends and we will give you the new or current promo price running at that time. But there is no contractual or specific promise that they will do that. The whishy washy information on that is sort of a financial issue is hanging over your head. I've yet to get a specific answer to the future and it's a very important issue that I want and need to get resolved.
Other than the pricing issue mentioned overall the service is excellent and I certainly would recommend them.
UPDATE 2: All is well except for what happens after the first 12 months. They are very vague and evasive on what you will pay after the 12 month introductory offer. Their special forum on DSLR has techs that promise over and over that they will have someone call to discuss the issue but no one ever calls. Ever. The big stall and failure to follow up and given the time period that has elapsed it appears to be a choice not to follow up. Just a string along it seems. I'm starting to explore other options. I'm not going to pay more than I'm paying now or reduce my speed plan.
They continue to fail to respond to my inquiries about my plan after their promo expires. As an otherwise good ISP TWC in Southern California they are very bad on this issue. It's inexplicable actually.
member for 170 days, 257 visits, last login: a few hours ago updated 45 days ago
Comments:
 | | Promo pricing's wishy-washiness Same issue different flavor: while I do have One Alternative for hi-speed internet (ATT Uverse) with the same "call us in # months we'll talk then!" pricing, it has a CONTRACT.
Last week after more hours than I care to admit wasted with customer, cough, support, and far worse, tech, wretch, support, at least I can leave TWC without the risk of Bad Credit for an Outstanding Contract. (I just attempted to add VoIP with ATT, and it went so poorly, I'm leaving altogether. To bait me, they said "you won't owe us this month" and although the automated attendant doesn't admit it, since my cancellation order, they've gone back to last month and I now have a Past Due balance! I'm not creative enough to make this up, I assure you.)
REMEMBER: Just because they say to call two months prior to the end of the current promo, does not mean you might not do better to call them say, on even months??? That probably didn't cheer you any but I am grateful for your thoughtful review as I begin my new life with my Only Alternative. | |
|  | | RE: PROMOS I work for TWC. In sales. Inbound calls only (no cold calls). Many would says a 12 month promotional price is a GOOD thing. For instance, DirecTV usually has you sign a 2 year contract with a $480 early termination fee and they jack up their prices continually throughout that time period. With TWC you have 2 options. 45 days before the promotional period is up, we send you a letter letting you know the non-promotional price. We often automatically enroll you in a 6 month "step-down" promotion which is close to the same price. BUT, and nobody takes advantage of this...IF YOU HAVE A GOOD BILLING HISTORY YOU HAVE LEVERAGE. When you get the letter, call Customer Service and (don't mess around) just ask for retention. Say, "Look, I pay my bills on time every month, what can you do for me?" I've seen accounts on their 5th-6th year of promo pricing. SECOND, we ARE willing to do contracts. We call the PLG's. Price Lock Guarantees. If you are willing to sign a contract for 2 years, you can get a GREAT price, even after your promo period. Now, if your bill is paid late every month, you won't have much leverage. And I'm not a shill for TWC. It's just a job. Boring as all heck. Just letting you know some options. You don't have to believe me. Peace! | |
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| Review by redwolfe_98 - Location: undisclosed location
- Cost: $55 per month
Good "good service" Bad "prices have gotten higher" Overall "it works"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings above consensus)
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i am not sure about the price since my timewarner-bill does not break down the various charges.. there is just one lump amount that includes billing for all services, and taxes..
i think that the download-speed is advertised as being 8 MBPS but i get about 15 MBPS, based on speed-tests.. (i use to get around 30 MBPS, but apparently RR throttled it)..
i don't have any complaints about the service itself but i think timewarner's prices have gotten too high..
member for 12.3 years, 4873 visits, last login: a few hours ago updated 48 days ago
Comments:
 | | Tac They took away powerboost which is useless and actually gave you little more then 15 mbps. | |
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