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 Review by Snowy 
member for 10 years, 5636 visits, last login: a few hours ago
updated 3 days ago
 Kailua,Honolulu,HI
 Contract price not specified. - (month by month)
 about 10 days "Oceanic Cable Vision is the local provider for TimeWarner, this provides a more local avenue for problem resolution" "Customer perks are available, but not apparent to most customers" "Hawaii Telcom has become the new DSL provider in my area & I assume they'll give RR a run for the money."
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There's no question that in The State of Hawaii RoadRunner (Oceanic Cable) is the go to ISP. The cost is higher than the DSL competitor, but it's worth the extra expense when you compare the level of service offered. The choice is a no brainer when the dismal CS offered by the DSL competitor is factored in. I won't mention them by name because whenever I do my office suffers mysterious phone outrages.
Upgraded to "turbo" wish I done it sooner.
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 Review by CCat
member for 7.3 years, 4316 visits, last login: a few hours ago
updated 15 days ago
- Wonderland
- $59 per month
- about 3 days
- "50Mb Down / 5 Mb Up"
- "Occasional weekend slowdowns, mostly during holidays"
- "Solid so far...and it flies"
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I switched from WOW in March. TWC offered a bundle with cable, internet, and voip.
Aside from a minor install problem (which was corrected the next day) everything went well. The turbo speed (15Mb down) is great. I only have 768K up but I really don't upload much so for me its not an issue. So far, so good.
Jan 2009 ISP has been very consistent with speeds. Aside from the usual slowdowns at peak times, and even these are not really a problem. At this point I am very happy with Roadrunner.
Sep 2009 Nothing has changed since Jan. A couple of outages due to weather but thats about it. The usual slowdown with cable at peak times but acceptable.
Just wish RR would increase the upload speed, 768 Sucks.
Mar 2010 Everything is still the same here. Speeds have been consistent and where they are supposed to be. Upload still sucks though.
Jan 2011 Nothing new to report. A few times the cable went out but was corrected in a reasonable amount of time. Speeds remain consistent with the occasional holiday slowdowns. Still stuck with the 768 upload, hopefully that will be changed sometime soon.
Oct 2012 RR increased their upload speed from 768 to 1000 a few months back. Better but still slow. In Dec I am getting the 50/5 package...looking forward to that.
Mar 2013 Finally got the 50/5 package. Only had it for a couple of days, but so far it is solid.
What a difference from the 15/1 package. It costs $30 more per month than the standard 15/1 package which brings it up to $59 per month with the TV and Phone bundle.
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Review by TebTeb
member for 4.1 years, 1348 visits, last login: a few minutes ago
updated 17 days ago
- Columbus,Franklin,OH
- $79 per month
- about 3 days
- "Decently fast"
- "Not free?"
- "A lot cheaper than WOW! or Uverse."
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Road runner was the only option in the new complex where I moved to, beside AT&T dsl which topped out at 3meg at our location would not be fast enough to stream multiple Netflix videos. Uverse is available everywhere around our complex along with WOW, but the apartment complex management must be in cahoots with TWC to only allow them to provide cable service in the entire apartment complex. Wish I could get WOW or Uverse at least the connection didn't drop 2-3 times a day.
Update 6/3
On the 16th of May I upgraded to the Extreme tier and paying the same price as turbo.
»www.speedtest.net/result/1307426208.png
Update 3/24/12
Moved to new address downgraded to the Standard Tier 10/1. We always get the advertised speeds along with the Power Boost.
Update 11/10/12
Upgraded to the new "Ultimate" tier which is the 50Mbps service since work pays for it. Consistently get the full 50Mbps down and 5Mbps up, though I wish some provider in Columbus would have a better package than 50Mbps.
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Review by xQim
member for 9.5 years, 179 visits, last login: 9 days ago
updated 23 days ago
- Standish,Cumberland,ME
- $45 per month
- about 60 days
- "Get Advertised Speed"
- "Overpriced"
- "Get what you paid for"
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*Update*
My roommates have Roadrunner Lite which is terribly slow. Constant buffering is unacceptable. The speeds are supposed to be 1Mbps/1Mbps, but I consistently get 1.02Mbps/0.97Mbps. The roommates were unwilling to upgrade even though I said I'd pay for the extra service but they declined. So, I got my own service from Fairpoint. The Roadrunner connection is stable and they get what they are paying for, but it's to ridiculously slow for me. Their speed = 1.02Mbps/0.97Mbps; My speed = 7.1Mbps/1.04Mbps. I like my new service as there is no buffering anymore and I can watch streaming movies in HD with no problem whatsoever.
Current results on speediest.net =
1.02Mbps/0.98Mbps.
Slow.
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Review by GetMoney
member for 2.8 years, 61 visits, last login: 6 days ago
lodged 24 days ago
- Raleigh,Wake,NC
- $59 per month
- about 2 days
- "Consistent, reliable, plays well with my VPN"
- "Other than the increased price and their attempts to charge modem fees, I have no complaints"
- "For $59 monthly we get solid 30/5 service and never have to call support. Pretty good deal to me."
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My comments above say it all for now. We've had this service for over a year now. The price was a bit misleading as we ordered online and the price went up after 9 months unexpectedly, granted it was only $8. Then they attempted to exort their customers with modem fees so I gladly got rid of the piece of garbage Ubee modem, bought my own Motorola Surfboard and combined that with a new router and it's turned it into rock solid service. Knock on wood. Don't get their equipment if you can help it is my only advice.
Comments:
 ernliz
join:2001-11-25
Albemarle, NC | Ubee? Hi from Albemarle, just a bit south of you. I have the Standard TWC Internet at 15Mbps, and it too is rock solid. But my question: what's wrong with a Ubee modem. Mine works so well and never falters from my purchased 15 Mbps. What am I missing? | |
| | | | Re: Ubee? I had terrible luck with mine. The signal quality seemed very inconsistent and it gave my work VPN fits with many dropped connections. We tried a few of them and the issues never resolved. Getting the Motorola+Buffalo combo fixed all the issues. | |
| | | ernliz
join:2001-11-25
Albemarle, NC | Re: Ubee? Hmmm.... Regardless of my positive Ubee experience, I might try your Motorola+Buffalo scenario, or some other non-TWC device. I may not know what I'm missing. Thanks. | |
|
 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
 ·RoadRunner Cable
| Pricing You're getting 30/5 from TWC for $59 a month, and that's after one year so not a promo rate? That's only $5 more than I pay for 15/1 from them. Do you have other TWC services like TV or phone? Other competitors in your area like FiOS or anything like that?
I continue to feel like I'm getting a poor value for $$$ here. But I'm an Internet-only customer, no TV service so they probably put the screws to me.
--
"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
| | Reviews:
·RoadRunner Cable
| Re: Pricing No we have just internet only. When we signed up we got it for about $50 I think. U-verse is really close, but not technically available here. AT&T DSL is only 6M and we had that before and it was awful. We get good 4G service, but no Fios or anything like that. | |
| | | banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX Reviews:
·RoadRunner Cable
| Re: Pricing Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO.
--
"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
| | | | Reviews:
 ·Verizon FiOS
 ·AT&T Wireless Br..
| Re: Pricing said by banditws6:Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO.
I had a deal on 50/5 on account it was provisioned for 30/5 but wasgettibg 50/5 59$ but I dropped them for fios and never looked back. | |
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 Review by txrocks
member for 8.2 years, 1846 visits, last login: 3 days ago
updated 34 days ago
- Allen,Collin,TX
- $29 per month
- "back after one year on Sprint WIMAX"
- "none"
- "beats the lag on wireless"
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not using RR email this time around...
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 Review by kba4
member for 11.4 years, 5512 visits, last login: a few hours ago
updated 37 days ago
- Canton,Stark,OH
- $60 per month
- about 5 days
- "new DOCSIS 3 tech allows a lot more speed"
- "it took a year of ATT's dominance for TW to get into shape"
- "ATT has 24/3 with 250GB cap, TW has 30 (and 50)/5 with no cap"
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*****update 3/01/2013 *****
still working for TWC, see below 
*****end update*****
*****update 6/03/2012 *****
just a quick note: as of 7/2011 I work in Tier III Tech. Support at TWC. I do not want this fact to make my review appear biased in any way. I see first-hand the strengths and weaknesses of the TW Internet product, and it is not fair for me to submit a review of any kind at this time. My opinion of the service is much the same as below, but in the interest of objectivity, I will not update further.
*****end update*****
*****update 4/22/2011*****
I just want to add that overall the TW connection is a LOT more responsive than ATT's. One would think that with similar speeds the two services would be similar in usage. But last night I was watching movies and TV on my Netflix (on Windows Media Center) and it was just a little bit slower than tuning on a digital cable box. I had gotten used to the much slower response time with ATT, all but assuming it must be Netflix. But the difference is night and day. It's obvious that ATT throttles *certain* traffic, to make their own services seem like a better choice. This kind of thing will bury ATT and that's really too bad because if it weren't for the caps a lot of users would stay.
I do also want to say that if you're able to choose between ATT and TW, keep the following in mind: ATT uses a single line to deliver video/voice/data just like TW but TW delivers their wideband product to a Residential-Gateway device very much like ATT's in addition to CATV channels on an entirely different set of frequencies and phone on yet another... and there's likely still room for more, especially with technology like SDV and DOCSIS-3 appearing. ATT is milking last-mile copper and penalizing their own customers for using it as sold. If choices are TW and ATT, take my advice and go with TW.
*****end update*****
*****update 4/21/2011*****
as I stated in the final update to my U-Verse review, I have switched back to TW. ATT has data caps in place as of 5/2 and it makes absolutely no financial sense to stay with them, even at a lower speed tier. But I got the 24/3 service to use it as per its name of 'max-turbo', and expected to leave it running 24/7 for any purpose someone on my network wished to use it for. ah well...
anyway I'm now on TW again and it's great so far. I got a new Motorola SBG6580 D3 modem/gateway which has built-in b/g/n wireless and a gigabit router. I have the entry-level D3 "Extreme" tier which is 30/5Mbps and typically get at least 30Mbps down and 4-4.5Mbps up. I had to set up a DMZ so as to pass the connection to another router on my LAN and the modem takes some getting used to as far as config goes, but once it's all running the way you want, you really don't have to go back.
Overall, I'm very happy so far with TW. They've finally shaped up and have started rolling out D3... ATT had the top spot for a while here but for whatever reasoning they have they've decided to give their highest-tier users every reason to leave. 24/3 was great but 30/5 is even better, most especially once the 250GB usage mark is passed.
*****end update*****
update on 05/21/2010...
(posted 06/30/2010)
I've decided to drop TW's internet service in favor of ATT U-Verse. I have the Max-Turbo service, which runs at 24Mbps down, 3Mbps up. I regularly get 22-24Mbps down, and 2-2.9Mbps up. I'm quite happy with ATT over TW. TW is either unwilling or unable to provide me with fast(er) service, and what's worse is no one I talked to in the ten or so phone calls had any idea when faster service would become available. To me that just says they simply don't care. Oh well I now have internet from ATT and phone/video from TW. I'd switch it all over but TW's video signal is conventional vs ATT's IP-TV service; meaning I can't simply hook the signal into my ATSC tuner and watch TV, I'd need an ATT box on every set.
update on 04/21/2010...
I've been here almost a full year now. I decided to drop TW's video service when my bill shot from ~$120 to close to $150; the promotion had expired right when I moved in... I had a DVR, HD service, HBO's, and almost every digital channel available for around $120 too! Turns out I don't watch much TV at all, I discovered this when I only had the locals to choose from. See, being in an apt. complex, the first tech 'forgot' to trap the signal, and a second had installed either an older one or the wrong one and I was still getting the very basic channels via clear-QAM(256) on my HTPC's tuner card. Yesterday someone else in the building had TW installed and this tech apparently 'fixed' the trap issue on my line and that's when I lost everything but Internet and Phone. So I called TW to complain about not getting my free channels and was quoted a price of $17 over my current bill plus a $10 trap removal fee. LOL right. That's when I called ATT and scheduled an install for U-Verse; I had a triple-play pack of U100 TV, Elite Internet and 250m Phone for $122/mo after the first 6mos @ $90, and no installation fee fixed up and was happy. This morning I called TW back to finalize my last couple months' service with them and to downgrade services so as to afford the $10 disconnect fee that would result when I switched to ATT. The lady in 'Retentions' (can't believe it's come to this- an entire dept. to handle unhappy customers...) told me she'd give me the very basic video service and keep my phone and Internet at their current levels for around $120/mo after taxes; and she'd 'waive' the trap-removal fee to do it too. So Friday I'll have my services back where they should be and hopefully I'll get a few more QAM channels than I had with that trap. Now I gotta call ATT and cancel my install appt. with them... something tells me that sometime this year I'll be calling ATT again to schedule an install- again...
keep in mind that the number of dollars for the services I have may be the same but TW's rates have increased and so has everything else in the past year so it's actually probably a good deal all things considered...
update on 09/07/2009...
OK, in the 3 months with CATV that I've been here, I've had 3 different (very different) bills. Apparently, I had some promotional price from last year that no one ever informed me of and it has now run out. The first bill which included various non-recurring fees (move/transfer: $14.95, A/O New Installation - Extra Trip: $69.90) was over $300, and I paid it even after all the problems I've experienced so far with the transfer. Turns out I should have just cancelled the old service and purchased a new account... anyway last month's bill was $121.20, about where I expected it to be; this month it's $143.85 (RR is now $39.95 instead of $20, and the 'digital value service' has gone up to $29.16 from $26.10... the bill is way too high for what I need. I called to complain and ended up disconnecting TV service to save almost $40. According to the CSR my new bill will be about $104 with taxes. The way I see it, I'll just use RR Turbo to watch online shows and the many resources available online for news and entertainment (I'm not condoning anything illegal here, he-he-he) and build an HTPC for my living room and use Windows 7's MCE and an HD Tuner to watch anything important; otherwise I have movies and music here at home and can't justify an additional $40 for the 9-10 channels I watch while having to flip through the other 250 or so.
So I have Road Runner for $39.95 or whatever and Turbo for $9.95 more, and Digital Phone for another $39.95 or so. The internet is revolutionizing the way we'll watch TV and Movies just as it did with Music. So long as TW doesn't go forward with their bill-by-the-byte scam, I recommend everyone do what I've done and save some money in the process.
update on 07/30/2009...
back in June I moved from Akron to Canton, still in the neo.rr.com region. With the move I lost my digital phone phone-number and to this day the various departments at TW are still fixing the billing issue described next. The service(s) are still as reliable as before.
The service had been in my mother's name forever when I called and informed TW that I would be moving soon. They said that's fine, just that the two of us had to go to a local office and sign an Account Transfer form. It has taken over two months to get the billing straightened out, and I'm still exchanging e-mails with the support dept. ...
update on 01/24/2009...
I'm just updating my review as suggested by the dslr system. I have to say that RR has been almost 100% reliable over the past 203 days, and year or so before that. I do think that having Digital Phone gives one priority status on the network, even though the RR and Phone services are on different networks, the modem still has to jump through the TW network to go anywhere. Plus, I have the 'Turbo' service, which provides 30Mbps (no kidding!) for a few seconds when capacity is available, but almost always keeps the DL speeds over 15Mbps even during peak hours. My speeds rarely go below the advertised 15/768 levels. Well, 768 isn't entirely accurate actually, as the modem shows the config to be DL 15376384 bits/sec while allowing an UL of exactly 768000 bits/sec. See, DL has overhead figured in while UL is capped lower when overhead is figured, hence the best UL I've ever seen was around 750Kbps. Still better than the 384 from just a few years back. Here's hoping for another smooth year.
original review follows...
not a whole lot has changed, it's just time to update my review...
I'm writing a brand new review this time, because I feel TW has really come around and improved things, at least for the time being.
I've had RR service since it debuted in 1996. Since then I've seen it go from a multi-megabit-per-second DL and near 1Mbps (maybe more) UL, to a service just barely faster than the fastest DSL (defined as 1.5Mbps/256Kbps at the time) during peak hours, to what it is today: a pretty good value. Today my service runs at 15Mbps down, 768Kbps up, and costs $9.95 more per month than standard service. In the NEO.RR division, there are now 3 official levels to choose from: 768/128Kbps, 7Mbps/512Kbps, and 15Mbps/768Kbps. Also, if you complain enough, I understand that TW has a 96Kbps 'dataline' service available if you subscribe to digital phone.
And that's the other part of the review. I'd had Digital Phone service in the past, which was hot-wired by the tech into the house's phone jacks- the service didn't work very well with the old wiring in this 1940's house so I had to cancel it. I recently had it installed again, only this time just for one room (the phone is connected to the modem directly) for the time being. I figure one of two things could happen, assuming I continue to use TW for phone service that is. Either I'll add cordless handsets to the current line, or I'll use the second line on the modem and run CAT-3 to the rooms I want to service.
When I called to ask about pricing and available discounts on services, I started by saying I would be cancelling a few services to better afford my bill. The CSR adjusted some prices for me and today my bill is actually a little cheaper but lists more services. I originally had Digital Cable, HBO/od, HD service, a secondary box with remote, and RR with the +$9.95 turbo-charged service; this was about $130/mo total. Today I have all this, plus Digital Phone and the bill is still about $130 (and rates have risen over the past year too)- weird but no complaints.
I am quite happy with the quality of service (pun intended) given to my VoIP modem's access. I have had zero downtime since the new modem was installed. The internal web-interface on the modem has a page which confirms service level and it shows 15Mbps down, 768Kbps up. Depending on various other factors, I can hit nearly 2MBps download at times during typical HTTP usage, and am able to max out the 15Mbps (same number) in bit-torrent all day long. Too bad one of my favorite trackers was taken down last year though ;( Anyway the point is I'm finally getting what I pay for, and in fact I'm paying less while also getting phone service so it feels even better. I only wish I could get a deal on phone/RR without having to bundle cable too, I could probably save some $30-50/mo this way. I guess TW has to pad their 'video subscriber' count somehow though- the cable boxes in my house are rarely on unless recording something to DVR which is quite rare compared to the use that the cable modem gets for phone/net-access all day long.
Comments:
| | - I think you made the right move. I would never stay with a provider with caps if there was an alternative without them.
It's like picking between bad and worse sometimes. | |
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 Review by TransitMan
member for 12.5 years, 5535 visits, last login: a few hours ago
updated 58 days ago
- Dayton,Montgomery,OH
- $150 per month
- about 7 days
- "Ultimate Speed. Good Price. NO CAPS!"
- "None."
- "AT&T Still Can't Touch This."
| Pre Sales information:
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(ratings above consensus)
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2/8/2013
Still going with TWC/RR on a double play option.
Upgraded to the 50/5 speeds late last year, and everyone here is happy with the connection.
Not looking to change anytime soon, as unfortunately no one can close to the speeds offered by TWC/RR.
****************************************************
5/16/2011
Still with TWC/RR. Recently upgraded to the Extreme speed of 30/5.
Cable tech showed up, got the modems swapped, got into the web gui and disabled the router portion of the cable modem.
Did a speed test and it was 30Mb down/5Mb up.
Extremely satisfied, as are the kids now.
AT&T cellular customer service (my cell service is through AT&T Wireless) keeps trying to talk me into U-Verse, and I have politely told them that since they instituted the caps, there would be no way I am switching to them. Besides, they could not match the speeds being offered by TWC/RR.
***************************************************
8/25/09
Still with TWC/RR. Still going strong.
With the exception of the hurricane force winds in OHIO last September, have not had any down time to speak of.
With Powerboost, I get anywhere from my rated 15mb down to as high as 28mb down.
Would like to see a bump in the upload department, but right now, it works.
*****************************************************
7/28/08
TWC/RR is still going strong.
No dropped line issues, no problems with speed or service.
Email is also a non-issue.
For this household, it is the best cost effective solution there is.
*****************************************************
12/24/2007
TWCRR is now the only high speed service in the house.
I have since dropped AT&T DSL service altogether.
Speeds are stable and rock solid.
*****************************************************
7/29/2007
Was with ELK via TWC until the roll-out of the new higher speeds. (15,000k down / 768k up)
After the speed bump, I started checking the pricing between the 2 for the top speed tier and RR by far was the least expensive. Easy choice there, dropped ELK and came back to RR.
An unfortunate lightning strike took out my cable modem, but after calling in (once I got the ATT line fixed - it suffered the same fate) was able to swap the modem out at the local office, no problems.
A week later got TWC Digital Phone after ELK dropped the ball on getting me a new ATA.
Very satisfied with my return to RR.
Would recommend them to those who can get it.
***********************************************
1/25/2007
Ordered RR back about 2 months ago after having been gone for awhile.
Got the self-install unit. Easy and painless.
The only reason I got this is I have 2 teenagers who suck down bandwidth like some people drink water. Plus it gives the household a back-up in case DSL goes out (rarely).
Have only noticed minor slowdowns, no major outages.
In all, I am satisfied for the moment.
Also have my ELK True Voice connected to cable connection.
----------------------------------------------------------------------------
Ordered my RoadRunner service via on line offering.
Received confirmation email as to date and time for install. That date and time came and went without installation. After several phone calls, I got a promise from the head RR person in my area for a new install the following weekend. Installer showed up early and within 3 hours I was up and running on cable.
After some tweaks to my system from IDSL, my speeds are running around 2.0m down and 384 up, the theoretical limit from RR.
Got a 3Com tail-fin modem, ugly looking thing, dynamic IP.
Run all this behind my Linksys router with no problems.
Bottom line recomendation, to those that have a good cable system and can get Road Runner, go for it. It is worth my time and money.
Will be switching to ELN via TWC by the end of the week.
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 Review by jimk
member for 6.9 years, 2730 visits, last login: a few hours ago
updated 60 days ago
- Raleigh,Wake,NC
- $110 per month
- (24 month contract)
- about 1 days
- "Reasonable download speeds"
- "Upload speeds need improvement, slow IPv6 Deployment, support"
- "Needs improvement. Could be worse, but not great."
| Pre Sales information:
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---Update 2-6-2013---
Downgrading connection reliability. While it isn't terrible, there are occasional times where Internet service experiences packet loss, and sometimes even loss of sync. TV service also experiences picture pixelation and audio drop outs when this is happening. A lead technician has verified that this is not an in home issue, but so far the network maintenance team hasn't done anything about it.
Communication between departments needs serious work, especially when a customer has intermittent or uncommon issues.
Also downgrading services due to a lack of DOCSIS 3 upstream channel bonding, and very slow progress on improving the software on the cable boxes.
---Update 1-15-2013---
Dropping support score and connection reliability. If you have an issue, expect to get the run-around until you give up or it fixes itself. It's even more annoying when you know what the problem is and they won't do anything about it
---End of update---
Time Warner Cable Internet has improved over the years. Speeds have seen consistent improvement, and slowdowns at peak usage times have mostly gone away. DOCSIS 3 has made a big difference. Reliability has never been a major issue (but nothing is perfect and this service is no exception).
Recently, TWC introduced a modem rental fee. They do allow customers to provide their own modem, but they have a very short list of modems they allow, and some of those are hard to find, which makes them more expensive than they should be. This is more of an issue for customers who require a DOCSIS 3 modem. Hopefully this will be resolved soon. There's really no good reason for the list of approved modems to be so short. The most ridiculous part is that TWC has a much wider variety of modems from multiple vendors that they provide for rental.
---update---: They have now added several new modems to the approved device list. Some of these retail for under $100 and are easier to find through trusted online stores, as well as through local retailers. ---end update---
Tech support is not good unless you can get escalated to Tier 3. Some reps are good at escalating the case when they can't fix an issue, but others are more stubborn. Tier 3 is very good though... they know what is going on and have been able to save me from wasting my time waiting for a service call when the issue was somewhere else in TWC's network.
Internet speeds aren't a strong point with Time Warner Cable, but they aren't too bad either. TWC isn't as aggressive as other cable companies at upgrading speeds. Right now, the fastest residential offering in the Raleigh/Durham NC market is 30 Mbps down / 5 Mbps up. This isn't bad. It is better than AT&T U-verse in Raleigh and much better than Frontier DSL in Durham. However, other cable companies in other markets do offer faster speeds. On the up side, TWC has no caps for Internet usage at this time, but I imagine it is just a matter of time, especially if they continue to lose video subscribers.
I don't use their "Digital Phone" (VoIP) service, but I know many people that do and they have no complaints. They have an especially attractive international plan available.
The rest of this review is regarding the TV service:
The Cable TV service needs improvement. Their custom OCAP software for their cable boxes ("The Guide" formerly "Navigator") is unreliable and missing features that were available 5 years ago on other cable and satellite providers. Issues include slow cable box response and occasional hangs, missed recordings, a very poor search interface, a remote DVR manager for smartphones and PCs that often can't communicate with the cable box, and numerous other annoying issues.
The previous software they used in this market (Passport) was better. For markets that used to run on the old SARA software, the current software could probably be considered an improvement over what they had. TWC's custom software has been in use for several years now, and it simply should be a lot further along than it is at this time.
In addition, there are still occasional issues with Switched Digital Video (SDV) channels not working. They are most likely capacity issues. It happens a lot less than it used to.
As more TV content becomes available online, it will become harder and harder to justify paying for the TV service, especially if it continues to have some of the issues I have described here.
Comments:
ernliz
join:2001-11-25
Albemarle, NC Reviews:
·RoadRunner Cable
| About those cable boxes and DVRs I concur with the above. My DVR is pathetically slow and often just hangs up. Unplugging and having it reboot always "fixes" the hangup, but that shouldn't be necessary that often. Talking with TWC Support or the local offices is pointless -- they hide under their desks when the issue is brought up. Even the TWC Direct Forum here is useless when discussing DVR hangups -- they never provide any relevant help or even acknowledgement. It's going to be Dish Network for me real soon if they can't fix these slow boxes. | |
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Review by sashier
member for 4.4 years, 35 visits, last login: 62 days ago
updated 62 days ago
- Hollis Center,York,ME
- $35 per month
- about 12 days
- "for the price can't let it go."
- "moved to new Node... there is no issue with streaming, waiting for them to apply the Turbo package I am getting 6 to 7 meg"
- "can't beat it for the price."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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we should be getting 8m but we average about half that. and technical support make you go through the basic tests even when you tell them you have already done it, I know they need to read from the script but come on. still trying to find out how they are saying we are set to 8m when every test is 4.5 or lower. Update 12/10/09 moved to new location so far it is solid 6 to 7 meg.
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