how-to block ads
|
next review in page
 Review by Summit 
member for 8.1 years, 4245 visits, last login: a few hours ago
updated a few hours ago
 Marion,Marion,OH
 $140 per month- (12 month contract)
 about 7 days "Fast and Stable at any time of day!" "After contract was up, they automatically renewed at a higher price ......" "They are going back to their shady ways here in Marion!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
UPDATE May 21, 2013:
They have changed their way of renewing your contracts. When ours ended, they automatically renewed ours for a higher rate with everything still the same. Called and tried to get our Free Wifi with the Extreme Internet Package that we already have and they wanted to charge us an extra $10 a month on top of what they already raised it......
UPDATE Jan. 10, 2013:
We have Digital Cable and Extreme 30/5 Internet. Have had this Speed Internet since it came out. Love it! Never a slow down.
UPDATE July 8, 2012:
Been well over a year and have had ZERO ISSUES! I get my full 30/5 anytime day or night. Couldnt be happier!
UPDATE May 28, 2011:
Has been Rock Solid since my Last Update. About three weeks ago, I had upgraded to Wideband D3 (30/5). We had a little hiccup at first install, but that is to be expected, since this is all New to the Techs and TWC. The Tech I had even came to my House on his OWN Time and worked on it until he figured out what was wrong! How is that for service? Since he got it fixed, my speeds have been ROCK SOLID! Couldnt be Happier!! Thanks TWC!
UPDATE March 16, 2010:
Well, for the last 5-6 Months, its back to Good Late at night, then Crawl during the day....
UPDATE March 28, 2008:
They did something around here and it finally WORKS! I get right at advertised speeds, anytime of day or night.
Comments:
 | | Marion has choices Marion has 2-3 more ISPs. One is ComWavz and other is North something (i can't remember the name- and i know this because i used to live in Marion). The ISP is owned by Bo Hamilton and is located on Center Street (wireless ISP). Also the rumor has it Marion is teaming up with someone to deploy a City Wide Wifi network actually built the correct way. | |
| | | | Re: Marion has choices ComWavz! Just typing that leaves a bad taste in my mouth.
They were awesome until they oversold, then it was wireless dialup! | |
| | | Summit
join:2005-03-14
Marion, OH Reviews:
 ·RoadRunner Cable
| Re: Marion has choices Yeah, I had them when they first was available in Marion. They were fast and reliable. Then I moved to Bucyrus and it all went down hil from there. I ended up moving back to Marion and Adelphia until TWC had Bought them Out. So far, my Internet has been Rock Solid and I love it! | |
|
| | Expect higher rates. >When ours ended, they automatically renewed ours for a higher rate with everything still the same.
That's one of the great things about cable, the constant rate increases! | |
|
| |
 | next review in page (previous review)
Review by weirdalex
member for 8.5 years, 1866 visits, last login: a few hours ago
updated 3 days ago
- Belton,Cass,MO
- $50 per month
- about 2 days
- "When it runs, it is an excellent service."
- "Slow to respond to service outages."
- "If it is your only choice, then its perfect."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
TW and RR could be more competitive in ALL markets
Phone tech support is the absolute worst. Continuing to have customers redo their settings, reboot modems/routers and what-not. If it worked last night, and nothing at customer has changed, then it is the ISP!
Network status, I feel, should be real-time and include specific information. Messages like "Road Runner will be conducting Planned Maintenance on the IP network." and that's for almost every situation ... Fix it and LEAVE IT ALONE!
Bottom Line: I like my service and connection but it could be alot better.
Comments:
| next review in page (previous review)
Review by varrin
member for 10.2 years, 10 visits, last login: 4 days ago
updated 4 days ago
- Keene,Cheshire,NH
- $55 per month
- "Speed, reliability"
- "*Minor* install hiccups, occasional equipment/connection issues"
- "The best thing going in Keene"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Original Review: (updates below)
Have been with TWC for Road Runner for ~10 months now. Install didn't go exactly as scheduled due to house construction issues. Once on, the service has been very reliable. There have been a very few (maybe two or three) outages of noticable length (more than a few seconds). Those were resolved by themselves without a call to tech support. None lasted longer than a couple of hours.
Speed has been fast and increasing. It appears now to be up to ~5Mbps down (~4.3Mbps actual) / 368k up. Multiple lines of VoIP works well while surfing. Hosted home webserver without issues from ISP. Dynamic DNS client works great for dynamic IP addys on this connection (no reported outages).
How could I be happier??? A little more upstream speed would be nice 
Update: 4-26-10:
Have spent more than 5 years with TWC RR now. The price has gone up a bit (to be expected). I've also had a couple technical problems along the way. One modem failed. They were able to determine it was the modem and made a replacement without much difficulty. A second problem occurred which they were able to fix with a non-indoor visit (modem and line problem I think). Neither resulted in complete outages, but both reduced reliability for a period of time. Other than that, the service has been solid and the speed has been acceptable. They have increased the speed a time or two along the way (might be 7Mbps down now?). All in all, I'm still happy.
Update: 5-17-13:
Have continued with TWC for over 8 years. Canceled TV and kept standard internet at a total cost of $55/mo. Advertised speed is 15Mbps down / 1Mbps up. Today's speed test was 22+Mbps down / ~1Mbps up. Real world download speeds aren't quite that fast but still occasionally better than advertised. Very happy with the speed, especially considering the upgrades have come without price increases.
Reliability has remained generally good. Another modem failure occurred since the last update. There have also been a couple of line noise / connection issues requiring calls to support. All but one of those issues only resulted in speed and/or intermittent problems. One was a total outage which was resolved quickly with tech support.
Due to the recurring occasional glitches, connection reliability is downgraded from a 5 to a 4. Still excellent. Tech support upgraded to a 5 for always fixing the problem and having parts locally. Services upgraded to a 5 for keeping the speed at or above advertised speed.
Comments:
| next review in page (previous review)
 Review by GNH
member for 13.4 years, 2842 visits, last login: 1 days ago
updated 5 days ago
- Arlington,Tarrant,TX
- $60 per month
- "Faster Upload"
- "No FTTH"
- "Great Service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
ibid.
[08.21.08] Last update was 1.7 years ago... all is still very well. Happy camper.
[02.09.10] Last update was 1.47 years ago... all is still very well. Happy camper.
[05.09.10] Last update was 88 days ago... all is still very well. Happy camper.
[05.16.12] Last update was 737 days ago... all is still very well. Happy camper.
»www.speedtest.net/result/1954991092.png
[10.22.12] Last update was 160 days ago... all is still very well. Happy camper.
»www.speedtest.net/result/2258399046.png
[01.22.13] Now running a Peplink router with TWRR as WAN1. UVerse WAN2. **Aggregate about 48/6 with native being 30/5.
[05.16.13] »www.speedtest.net/result/2712122351.png **
Comments:
| | Slow speed! Here in La Feria the speed is just 0.99mb! It's also flaky and goes down to 200k or so all the time. Pretty useless! | |
| | GNHtolle causamPremium
join:1999-12-20
Arlington, TX | Re: Slow speed! Useless is relative. I know some people still on dialup –their choice– and they would think your service is overkill. WTF!? That's insane.
Hope your service improves. | |
|
| |
| next review in page (previous review)
 Review by PamelaTS
member for 9 years, 1017 visits, last login: 1 days ago
lodged 18 days ago
- Dallas,Dallas,TX
- $54 per month
- about 1 days
- "Ping down to 21, 20.64/2.06 up/down"
- "A bit expensive"
- "Blows CLEAR away"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
It cost them no more to deliver higher speed. It's about profit they could NOT throttle speed down and deliver higher speed for the same cost or lower They just wouldn't make the profit.
Still calling CLEAR and paying the one month ETF glad to be rid of it!
Attachments:
Comments:
| next review in page (previous review)
Review by SanAntonioTx
member for 4.8 years, 125 visits, last login: 10 days ago
updated 25 days ago
- San Antonio,Bexar,TX
- $172 per month
- about 2 days
- "A good service"
- "Timewarnercable doesn't care about speed increases"
- "Good for ping and high speed bad for wanting to get with the times"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The good thing about Roadrunner which im going to call it no madder what is that its a very stable 50mb internet connection there is really nothing to say bad about it since everything switched to DOCSIS 3.0 Technical support is awesome and the people at my local call centers are awesome. i will complain if i have a problem though.
they are great at tech support dedicated drop and everything
the downside is the monopoly of the prices of the internet Google fiber is 70 bucks Google fiber and Tv with some good HD programming 150 thats awesome. just don't understand why TWC can't get with 2013 and upgrade everyone to 100mbps for 70 bucks or even 90 bucks. japan 30 bucks for 100/100 sweeden 29.99 for a 100mb wireless unlimited data plan with their LTE advanced
but yes i love TWC and thats why i complain.
heres a speedtest
»www.speedtest.net/result/2671907648.png
Comments:
| | Keep on calling until problem is resolved I would keep on calling them until they either send a truck roll or modem replacement and tell them you pay for 50MB service and you are not getting it. You may have to troubleshoot at first but at least they have to fix it. | |
| | | If i were you I'd post in the Road Runner Direct forum the dudes there are very good at working through issues. | |
| Reviews:
·Time Warner Cable
| are you sure? One thing everybody has to keep in mind when talking about DL rates is that no matter what your ISP's rated speed for your service package is, you will still only be able to DL as fast as the server that your connected to can send you the the info you're Down loading. MANY factors determine true internet speed and a lot of them are not under the control of your ISP.
In my area, RR Turbo is the fastest they offer. DOCSIS 3 will not be fully ready for another month. I have RR Standard and always get a test speed of 12+ mbps DL and around .90 up. Yet when I D/L my max speed can be anywhere from 34KBps to 4mbps. So at least in my case, I get better than promised DL rates and still never get even RR STD speed during most Down Loads.
Most of us already know this but tend to forget. Just something to think about. | |
| | | Have you tried bridge mode? I'm not sure what modem you are using but many of us have found issues with the ubee router. If you turn the router off by enabling bridge mode it works like a charm. | |
| | | | Re: Have you tried bridge mode? yes | |
|
| |
| next review in page (previous review)
Review by GetMoney
member for 2.9 years, 72 visits, last login: 4 days ago
updated 28 days ago
- Holly Springs,Wake,NC
- $59 per month
- about 2 days
- "Consistent, reliable, plays well with my VPN"
- "Other than the increased price and their attempts to charge modem fees, I have no complaints"
- "For $59 monthly we get solid 30/5 service and never have to call support. Pretty good deal to me."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My comments above say it all for now. We've had this service for over a year now. The price was a bit misleading as we ordered online and the price went up after 9 months unexpectedly, granted it was only $8. Then they attempted to exort their customers with modem fees so I gladly got rid of the piece of garbage Ubee modem, bought my own Motorola Surfboard and combined that with a new router and it's turned it into rock solid service. Knock on wood. Don't get their equipment if you can help it is my only advice.
Comments:
ernliz
join:2001-11-25
Albemarle, NC | Ubee? Hi from Albemarle, just a bit south of you. I have the Standard TWC Internet at 15Mbps, and it too is rock solid. But my question: what's wrong with a Ubee modem. Mine works so well and never falters from my purchased 15 Mbps. What am I missing? | |
| | | | Re: Ubee? I had terrible luck with mine. The signal quality seemed very inconsistent and it gave my work VPN fits with many dropped connections. We tried a few of them and the issues never resolved. Getting the Motorola+Buffalo combo fixed all the issues. | |
| | | ernliz
join:2001-11-25
Albemarle, NC | Re: Ubee? Hmmm.... Regardless of my positive Ubee experience, I might try your Motorola+Buffalo scenario, or some other non-TWC device. I may not know what I'm missing. Thanks. | |
|
 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
·RoadRunner Cable
| Pricing You're getting 30/5 from TWC for $59 a month, and that's after one year so not a promo rate? That's only $5 more than I pay for 15/1 from them. Do you have other TWC services like TV or phone? Other competitors in your area like FiOS or anything like that?
I continue to feel like I'm getting a poor value for $$$ here. But I'm an Internet-only customer, no TV service so they probably put the screws to me.
--
"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
| | Reviews:
·RoadRunner Cable
| Re: Pricing No we have just internet only. When we signed up we got it for about $50 I think. U-verse is really close, but not technically available here. AT&T DSL is only 6M and we had that before and it was awful. We get good 4G service, but no Fios or anything like that. | |
| | | banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX Reviews:
·RoadRunner Cable
| Re: Pricing Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO.
--
"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson | |
| | | | Reviews:
 ·Verizon FiOS
 ·AT&T Wireless Br..
| Re: Pricing said by banditws6:Wow, I am impressed. I even have U-Verse service available at my address. To get 20/2 Turbo from Time Warner they want $70/mo. Forget that.
You're getting a good deal, IMO.
I had a deal on 50/5 on account it was provisioned for 30/5 but wasgettibg 50/5 59$ but I dropped them for fios and never looked back. | |
| | | | | Reviews:
·RoadRunner Cable
| Re: Pricing Funny thing is we don't really need the 30/5. I mean I guess I would "need" it if I ever got anything inferior again, but it's damn solid still, even since my last post. I'd certainly consider upgrading to something else if the price was right, but I'm at about the max I want to pay for it now. Enjoy that Fios!! | |
|
| | | Reviews:
·RoadRunner Cable
| Well that's pretty good news to me then. I guess we ordered at a good time. I did have AT&T DSL when I ordered it so maybe my former IP spurned a good deal! LOL. Where I live is a large city, 400k+ so perhaps that has something to do with it also. | |
|
| |
| next review in page (previous review)
Review by dragonman300
member for 2.2 years, 464 visits, last login: 3 days ago
updated 35 days ago
- Anaheim,Orange,CA
- $30 per month
- about 3 days
- "3X faster than so-called Uverse internet"
- "At install, the installer give me a beat-up RCA DCM425"
- "At least im happier than AT&T Uverse"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
-First review!-Besides about the crappy cable modem(I already exchange for new Cisco 2100 cable modem for no charge!). Im happy with higher speed and it is 3X faster than At&t "Uverse" internet 6mbps ELITE. I am Roadrunner Turbo customer and I get averagely 15 to 25mbps. Take that AT&T!
-Second review!- It been almost a year anniversary with Time Warner Cable (two more month left) Im happy with RR due to less pings and higher speed and NO DATA CAP! I kept going over 350gb every month! Thanks to Netflix HD streaming and gaming. Recently, I ordered RR Turbo Plus with free WIFI networking for $10 more. TWC mailed me Motorola SBG6850 and the setup went smoothly. I also noticed I get extra 20% upload increase than with Cisco 2100. Overall, Im happy 
-Third review! I decided to order standard digital cable with CableCard. Installed it with Ceton infinitv 4 and whoa! Free DVR!  I decided to cut down the cable bill. I downgraded RR turbo to Standard and sent Moto SBG6850 back. Still have my Powerboost My bill is about $62 a month. Pretty happy and I get those channels I want to watch like MTV, History, Cartoon Network, Nick and so on
Few month before, I got a letter from TWC stating that few channels will be digital and I will get free standard cable box. I got Motorola DCT2224 and I can access OnDemand for free. Sweet!
Today, I found out that WE have to pay modem rental fee.
Pretty upset and I already brought Moto SB5101U on ebay for $22 bucks. I refuse to pay $4 rental fee for $25 cisco modem
Fourth review!
Recently, I called TWC if they can extend my promotional pricing for another year. They said no. Okay, goodbye Time Warner, Hello DISH!
Motorola SB5101u is still kicking on standard internet. Speedtest show 30mbps down and 0.98up. Basically, Im maxing out on the docsis 2.0 modem
Comments:
| next review in page (previous review)
Review by lmjh7065
member for 12.1 years, 2408 visits, last login: 36 days ago
updated 36 days ago
- Cincinnati,Hamilton,OH
- $44 per month
- about 7 days
- "Fast downloads"
- "Not easy to move computer to any room with a phone jack like DSL."
- "They are Ok as an internet provider."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Ordered RR when I was offered one month free cable TV service with free installation from Time Warner. Had ADSL at the time, but am very very frustrated with my local telco billing (always something wrong on bill), so I also ordered Road Runner HSI at three months at half price, with no installation charges and no contract. When I first got RR it was 2000/384, but thay since have upgraded to down 3000/384 up.
Install was exactly on time with no problems - technician was very knowledgeable about computers. They furnished a new Toshiba PCX2500 modem with no monthly rental charge - have a dynamic IP address. It was almost as simple as unpluging the Cat5 cable from my ADSL modem and pluging it into the Cable modem. In fact that is what I did for one month, switching back and forth from cable to ADSL, before I canceled ADSL service. I self installed the ADSL modem and NIC card. He said the cable RR installation he did was considered a self install.
This past summer had a one hour HSI (RR) outage, but cable TV was OK. Last Friday/Saturady, 12/26-27/03, had a sixteen hour outage of both cable TV and RR HSI - could not even get their dial-up service to work - later after RR was up then dial-up install completed and was OK.
Currently paying $44.95/month for RR without bundling. They are now offering 150 channels, twice the cable TV channels I'm getting (now 73), bundled with RR for approximately the same rate (for six months). Now paying approx. $87/month, 150 Ch. + RR approx. - $92/month after six months, which includes the 01/01/04 rate increase.
Comments:
| next page (previous review)
Review by pmilligan
member for 12.6 years, 2204 visits, last login: 32 days ago
updated 38 days ago
- Indianapolis,Marion,IN
- $65 per month
- "Sharp field techs"
- "Office staff is more marketing than technical"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Used to have SDSL at old home. When I moved in 2007, for new home, decided I could go with two providers for the same cost. Went with DSL from a locally owned ISP and Cable through Brighthouse, which uses Road Runner for data. Both were business level accounts so I may have static IP addresses and run my own servers.
Cable install went well. Both the video and data techs showed at the same time, but that wasn't by plan. The video tech helped clean up the line a bit, and the data tech initially had the wrong IP net block data. He called and received new data, and I was on the Internet.
Originally I had a package pricing deal. This didn't hold up because the home cable and business data were handled by different groups. At best, the sales rep didn't know their business, and at worst, they mislead me to make the deal look more attractive than it did.
I find the phone support so-so. The account rep is more marketing than technical. The help desk doesn't seem to know how to help a power-user. The field techs, though are sharp.
Just recently I've been noticing problems using the Internet, and had been trying to tell if it was my network or the cable. The whole thing finally was off-line, and telephone support was kind enough to not try and walk me through some silly script. They couldn't see my cable adapter, I had restarted it several times, so they called in a field tech. One look at the adapter (from across the room!) and he knew the problem. For a while they had deployed the adapters with "green" power packs that were under-rated for the load. They eventually fail. Swap in a new power pack, and I back up.
As I said, sharp field techs. I would prefer a more proactive office that would call and scheduled a power supply replacement rather than wait for it to fail. As I mentioned on the follow-up survey, I am lukewarm about recommending them to anyone else. If they would have been proactive about the problem, I would be more positive.
---
A few months back a modem rental fee was added to the bill. Residential users may use there own modem, but business users must use rent a modem from Road Runner. Not happy with this.
This month they increased the data rates for each tier. It's 18% for my service.
Comments:
|
|
·
·
·
