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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3104 reviews (1816 good) (634 bad)
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Review by xQim See Profile

  • Location: Standish,Cumberland,ME
  • Cost: $15 per month
  • Install: about 1 days
Good "Get Slightly Above Advertised Speed"
Bad "Monopoly, Tech Support Is Terrible, Upload Speeds Are In The Stone Age"
Overall "Get What You Pay For Which Isn't Much"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Fairpoint Commun..
08/14/2014 *Update*

Downgraded once again to the Everyday Low Price: 2Mbps/1Mbps @ $14.99/Month. I get above advertised speed (2.20Mbps/1.10Mbps). My modem is still using 4 downstream and 4 upstream channels even at this low speed. Somehow my latency has dropped as well. It is what it is, which is sluggish. Depending on the webpage you can tell that it is slow as some sites contain a vast amount of data which causes web pages to have prolonged load times. Youtube and Netflix buffer, and buffer even more if just one more person is using the connection. All in all, I am getting above advertised, but still wish there was some competition. I have a dual-wan router and a quadruple-wan router. In the next couple of days I will load balance this package with my 10Mbps/1.5Mbps Business Connection. I'll post the speed tests. The other picture is the Business Class Connection: 10Mbps/1.5Mbps. The Business Class pricing is ridiculously expensive for the speeds you receive, but what do you expect when TWC is a monopoly, soon to be a mega monopoly called Comcast.

07/28/2014

I recently dropped my internet package from Ultimate 50Mbps/5Mbps (56Mbps/6Mbps) to the Standard Package 15Mbps/1Mbps (16Mbps/1.21Mbps). I did so because TWC was overcharging me for the Ultimate Package. I was quoted $64.99/Month, yet I got charged $89.99/Month. Trying to fix any issue over the phone with TWC is worthless unless you can speak five different languages, enjoy being on hold for long periods of time, and getting hung up on. So I went to the nearest office to dispute the charges. I told the woman there that I was being overcharged and that I was told it would be $64.99/Month. She said, "There is absolutely no way possible that the Ultimate Package was $64.99/Month. I told her to go to TWC website and low and behold I was right. Since TWC is a monopoly around here, I would only be able to receive that $64.99 price once and then it would go up to $89.99. At this point all logics are thrown out the window. Apparently $89.99/Month is a great deal because it usually costs $119.99/Month. I would never pay that so I started asking the prices of every package to which she would tell me the non promotional price. I ran down the list until Basic and said I want to cancel my service then. In order to not lose a customer she finally offered the Standard Package at its promotional price of $34.99/Month, which I agreed to. On speed tests I get 16Mbps/1.21Mbps. I get above advertised speeds but it is still a premium price for junk speed. I realize it could be worse.

TWC launched Roadrunner in 1995 with a 3Mbps/0.384Mbps package and was available in my area shortly thereafter. The price back then was $44.99/Month. The point I'm trying to make is that after 19 years the speeds have slowly gone up as well as the price. It shouldn’t take that long to upgrade. Since there is zero competition, there is no reason for them to upgrade anything. The “South Park” episode regarding cable is pretty much spot on.

The only reason I have TWC is because the only other option is 3Mbps/1Mbps unFaipoint DSL for $59.99/Month. That is not competition at all. I feel bad for the people on unFairpoint as I have used it before and every time I did, I never received the speeds advertised and the connection would drop everyday and my bandwidth would be cut in half for no reason everyday.

The only reason for 3 stars on Install is because I did it myself with my own modem.

No competition = Terrible Service.

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member for 10.9 years, 280 visits, last login: a few hours ago
updated 1 days ago

Comments:

an0nny

@reliablehosting.com

your $200

you wont ever see it unless you can prove the installer took 2 modems of yours. i.e. video of him taking them.

this if you ever even had 2 modems extra and are not just trying to bad mouth twc.

its your word against their's and w/o any proof you wont get $200.
xQim

join:2003-09-20
01234
Reviews:
·Time Warner Cable
·Fairpoint Commun..

Re: your $200

I'm not bad mouthing TWC for the sake of it. I have three witnesses that saw them there and they were mysteriously gone after he finished. Also, Fairpoint had to come out to my house and install a new telephone box because the TWC employee destroyed the box. For what reason? Why would a cable company need to do anything with the telephone box? Umm gee, too stop the competition. So it is actually four individuals against one.
TBBroadband

join:2012-10-26
Fremont, OH

SA

I wasn't there to see what happened, but since when are you able to purchase an SA modem and use it on the TWC Network. Those modems are generally LEASED and are not for sale.

Bobkatt

@rr.com

Re: SA

Out of curiosity I did a search and SA modems are for sale all over the Internet so they are not only "for lease"

Review by AhnHEL See Profile

  • Location: Bayside,Queens,NY
  • Cost: $108 per month
  • Install: about 1 days
Good "Reliable, consistent service"
Bad "Expensive"
Overall "Decent service, wish wideband was cheaper"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
·Optimum Online
Jumped ship from TWC to FIOS. Enjoying the better Upload speeds and lower latency that FIOS provides.

member for 13.9 years, 2895 visits, last login: 1 days ago
updated 2 days ago

Comments:






Review by TDOG See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $131 per month
Good "Internet connection is fairly reliable"
Bad "TV picture quality goes bad randomly "
Overall "TOO EXPENSIVE"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I watch about 25% of the channels I'm paying for....The rest are CRAP! Classic TV package and 15/1 internet.

member for 14.3 years, 7430 visits, last login: a few hours ago
updated 3 days ago

Comments:
OpTiC

join:2014-03-08
West Covina, CA

Re: Review

It's your problem for paying for that tier you don't need

TDOG

join:2000-04-30
Louisville, KY

1 edit

Re: Review

classic tier....It's that or basic . You sound like you work for TWC.
HA! What are you? 15?

scottymead

join:2007-07-29
Post Falls, ID
Evidently you never had Comcast huh? They are expensive. But you are paying too much, I only pay 94.76 and that includes 1 set top box w/ DVR and every tier except movies and 15/1 internet.






Review by lms See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $59 per month
Good "Great Performance. Maybe one outage a year."
Bad "Recovery from an outage once took the entire weekend."
Overall "Great performance and reliability"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I have had my service with Time Warner for over 10 years (Media One, Comcast, Time Warner) and wouldn't switch for anything short of Fiber.

I rarely have an outage and when I do it usally is restored in a couple of hours (Once there was a two day wait over the weekend) and CS is always friendly and helpful.

member for 12 years, 315 visits, last login: 1 days ago
updated 6 days ago

Comments:






Review by iansltx See Profile

  • Location: Austin,Travis,TX
  • Cost: $96 per month
  • Install: about 30 days
Good "Fast speeds, available where I live, Tier 3 customer service is great"
Bad "Must rent your modem for 16x4 for now, expensive"
Overall "Thanks to the Maxx upgrade, this is a pretty good option now"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon Online DSL
·Comcast
UPDATE 8-9-14

A few days ago I logged into my desktop remotely because I saw a friend in the area saying that his internet speed had been upgraded to Maxx (he's on 200/20). Sure enough, mine had been as well...well, as much as TWC will let a SB6141 do (100 down, 10 up). When I got back home, I swapped back in the TWC-provided Arris modem I've had since Maxx started in the area (just not for me), tried activating it, and was given a failure message, followed by "call this number if you have issues, or this number if you're in NYC, or this number if you're in Austin or LA." I called the Austin/LA number and got a friendly, reasonable knowledgeable guy on the other end of the line to activate the modem. After he got it running, he transferred me to a San Antonio-based gal in Tier 3 Support who switched the gateway to bridge mode so my own router could get a public IP address (lost v6 though ).

So now I can do this:

»www.speedtest.net/my-result/3679312732

Not too happy about having to rent a 16x4 modem to hit even 200x20, but I'll survive for now, since 200x20 is less expensive even with modem rental than what Comcast charges for 150x20 elsewhere. The upload speed is great though, that's for sure.

UPDATE 4-16-14

Over the past few days TWC has been down for a fair amount. Last night, the downtime was measured in hours.

But when the service came back online (around 3am), I got this:

»imgur.com/mIORvx3

Speed tests register about 56.7 Mbps down and 5.6 Mbps up at this point. So no Maxx upgrades just yet, but my area is certainly ready for them (the only reason I don't see more downstream channels is that my modem doesn't support 'em).

UPDATE 8-10-13

Got my latest bill. As expected, I'll be paying around $11 more than before, with the total coming to just shy of $96 per month. Technically the dollars-per-megabit is negligibly higher thanks to the overprovisioning boost a week ago. But the service is still quite expensive, whatever way you slice it. And I've been having disconnection issues due to low SNR over the past few days.

UPDATE 8-6-13

On the 3rd I rebooted my modem to get a 10% speed boost; TWC no longer does PowerBoost but is now overprovisioning the speeds of their tiers at 15/1 and higher. There are times where I don't quite get those speeds, but at other times I'm hitting closer to 55/5.5 than 50/5. Nothing huge, but still nice.

Other than that, no upgrades to the plant that I can see. My modem SNR is actually down a bit from before...only 36-37 dB. My connection is still reliable, but it wouldn't take much to kill this reliability.

I got a letter in the mail today saying that TWC had extended the promo price of my tier...sort of. The amount I pay is going up by $10/mo, but that puts me at $90 (plus taxes and fees, so the upcharge will be more like $10.83) rather than $105. As such, I'll probably stick with my 50/5 tier, as the new promo rate is good until this time next year. Hopefully I'll be on Google Fiber by then, as paying nearly $100 for 50/5 isn't my idea of a fun time.

UPDATE 6-29-13

A month or two ago I ordered an SB6141 and returned the TWC-provided gateway, so now my bill is $85 instead of $89 (soon to be $90, or even more). The company messed up something with provisioning, such that I was offline for an hour and change the day I returned the modem, but they fixed it.

Service is still reasonably reliably and speedy, and TWC isn't complaining about the ~340GB that I've transferred this month (much of it uploads due to reseeding/updating online backups). However during peak hours Twitch.tv and YouTube become an utter buffer-fest at higher bitrates, unless I tunnel to SoftLayer or the like.

I'll probably downgrade to 30/5 as soon as my promo pricing wears off (probably after this coming billing cycle), unless TWC offers to extend the promo pricing. The extra 20 Mbps of download speed is nice, but uploads are where I'm really hurting, and the 50 Mbps plan doesn't offer any benefit to that end...so I wait impatiently for Google Fiber to solve that problem.

UPDATE 11-12-12

According to my latest bill, Austin now has the $3.95 modem rental fee (plus tax), boosting the price I'm paying for 50/5 to $89.32 per month. I'll be ordering a Zoom 5341J modem pretty soon to avoid this rental fee, and I'll come out ahead within 20 months of that purchase (less if TWC hikes modem rental rates again).

According to TWC's meter, I used 172, 202 and 148 GB of data in August, September and October, respectively. So far this month I've used 162 GB due to my backup partial reseed. Those numbers sound accurate, given what I've been doing on my 'net connection, and they don't matter too much anyway since my tier is still uncapped. If you work things out, my cost per gigabyte is between 40 and 50 cents...more than I'd pay on AT&T with one of their 250GB plans, but also more reliable and faster (17x faster on downloads, 7x faster on uploads, accounting for DSL overhead).

UPDATE 11-10-12

Service still appears to be humming along. I'll be reseeding a backup this month but am not worried that TWC will get onto me about that since I don't do heavy downloading/uploading during peak periods (it's either afternoons before everyone gets home or late at night). At any rate, there's no cap.

The only times I get high latency is when I'm pegging the connection in one or both directions. Which is right now, since I'm pulling 6 MB/s on a few parallel downloads. Otherwise, the connection is completely snappy. For example, pings to a California game server are ~59ms and Netflix buffers in a couple seconds and switches to HD after well under a minute (probably the fault of Netflix more than the cable connection that it takes that long).

Again, I'm pretty much a captive audience for TWC...I'm not going to switch to 3M AT&T DSL or throttled, latency-ridden Clear WiMAX (or throttled/capped cellular or satellite service). Grande Communications, which I'd switch to in a heartbeat if they were available, isn't available in this part of town, and the remaining options all cost hundreds of dollars per month (MegaPath EoC or whatever). So TWC it is.

UPDATE 8-17-12

Service appears to be performing as expected. Speeds are in the high forties or low fifties down, 5 Mbps up. I may run Ethernet to make sure I get full speeds...since I'm on a 2.4GHz-only router in an apartment complex, the last few feet may be my weak link.

I checked my bill just now (after signing up for TWC PayXpress and turning off paper billing) and TWC overcharged me by $1.77 on its last credit card payment, leaving me with a $21.77 service credit. The other $20 was applied by TWC's Twitter team as an apology for the installation coordination issues...I'd rather have had no issues with the install than $20, but I'll take it!

As far as what I'm actually paying, it looks like standard Internet service here in Austin is $54.99 per month. Add Another $50 for 50/5, then take away $25 due to the promo I'm on. Modem rental ($2.50), taxes ($3.12) and fees (a regulatory cost recovery charge of 36 cents) bring my total to $85.97 per month for my first twelve months of service.

So if I was in Comcast territory where FiOS was available or nearby, I could get faster service (50/10) for a comparable price (including modem rental, I think)...and I'm paying more for TWC 'net access than AT&T charges for any of their DSL tiers...but for where I am this isn't the worst deal ever.

Speaking of what AT&T charges for their DSL tiers, I could get the highest-end service that's available here for $19.95 per month for twelve months, if I commit to a year contract. But it's 3M down, 768K up at best so that's not happening (and TWC offers its 3M plan for $19.99 per month for the first twleve months with no contract anyway). It's extra annoying that no high speeds are offered here because there's a VRAD ust down the block from the entrance to my apartment complex, along with buried fiber optical cable warnings on the streets nearby. Guess the phone lines in here must be really, really screwy to keep that VRAD from serving me at 18 Mbps over, say, two pairs (so 5000 wire feet).

ORIGINAL REVIEW (8-15-12)

In this particular apartment complex (NW Austin), AT&T provides DSL and TWC provides cable. Unfortunately, AT&T tops out at 3 Mbps at my particular apartment, so for telecommuting, gaming, etc. that wasn't going to work. Since I had 50/15 connectivity from Comcast in Colorado (see my review of them), I decided to go for TWC's 50M tier (5M up). I dont need the extra download speed, but I heard rumblings that TWC will upgrade the tier's upload speeds, something that I'd find quite handy for transferring large files/photos/videos (hence my having 50M service in Colorado).

ORDERING & INSTALLATION

I ordered service in late July, as early as I could for an expected mid-August install (I moved into my new apartment on the 14th, so an install on the 15th was ideal). The 50/5 tier, Internet-only, came to $82.49 per month including modem rental and after a $20 discount (which lasts one year). Installation was either cheap ($50) or free.

I received an e-mail from TWC a day or two later asking me to reschedule my install...I had picked 8/16 (valid on Time Warner Cable's website) but apparently the schedule didn't actually go out that far. I rescheduled for the 13th temporarily; I would call them back to reschedule for after the 14th later.

A week and a half or so prior to my install, I called up TWC again to reschedule. The customer service rep's English could use work, but I gathered that he had rescheduled me for 8/15 at 8am. Perfect! Or not...

On the 13th, while I was still not in my apartment quite yet, I got a couple voicemails from TWC (my phone was off at that point). I found out by a follow-up call to them that the installation reschedule request didn't take, something I hadn't been notified about. On that same call, I rescheduled the install as early as was then possible: 1-3pm on Saturday.

This was far less than ideal, and the scheduling snafu wasn't my fault, so I contacted TWC via Twitter. They put a tech supervisor on the situation and I got a call several hours later letting me know that I'd have an installer by in the 10am window on the 15th, pending availability. I thanked the supervisor and ended the call.

This morning (8/15) I got an e-mail from TWC stating that the insatllation was complete, though no tech had yet showed. Calls to TWC's automated system listed my order as complete (no additional info) as well. A call to a TWC support rep cleared things up: one system still had the 8/13 install date set, and my tech would arrive in the 8a-noon window.

At just before 10am, a TWC tech called me and let me know that he was arriving. The first part of his installation job was outside my apartment. Having finished that, he came inside around 10:25am. By 10:45, he was gone and the Motorola SBG6580 he brought with him was serving up my 50/5 connection. I then logged into the modem (admin/motorola are the default username/password), disabled NAT and turned off wireless connectivity, effectively turning the gateway into a bridged modem without needing to call TWC to get them to make the change. The wireless on the gateway seemed to work fine for the few minutes that I used it, but I trust my Amped Wireless R10000G more (and, while the Motorola was able to just barely provide advertised speeds over wireless, the Amped actually exceeds those speeds).

In short, the install itself was fine (though I tidied up some cables after the tech left). The scheduling for it wasn't a pleasant process, but TWC ended up getting things done when I wanted them to, so I can't fault them too much.

STATS

My 8x4 (DS/US) bonding capable gateway is currently bonding four downstream channels (roughly 42dB SNR and between -1 and -3 dBmV power levels)...and not bonding upstreams. I'm sitting on a 3.2MHz-wide channel that's probably modulating at 16QAM. This makes me concerned about whether I'll be able to get my full 5 Mbps of upload speed at all times, but things seem fine so far.

As I mentioned, speed tests show that I'm getting my full (50 Mbps down, 5 Mbps up) provisioned speed, with no PowerBoost or other shenanigans. I can actually hit above 50 Mbps for download speeds to some servers, though in other cases I'm below 50. It averages out to be a fast connection though, right at what I'm paying for.

Latency and jitter aren't rock-solid like you'd see on a well-groomed FastPath DSL line or FTTH, however both figures are pretty good, with 10ms to TWC Austin core and a few milliseconds of jitter. So VoIP and gaming shouldn't be an issue at all, though TWC routes a lot of their traffic over Cogent, which may not take the most direct route to a given website. Due to backbone-level decisions, I've seen connections that "feel" faster (for example, LTE on my Sprint phone in Fort Worth), however the TWC connection feels faster than my Comcast connection did, and non-Powerboosted speeds should allow me to do better QoS so that I can game and upload photos at the same time

member for 7.5 years, 3259 visits, last login: a few hours ago
updated 12 days ago

Comments:

Angry TWC

@rr.com

TWC SUX

When I first got them, they were $47 a month,(I own my own modem) They increase your bill every couple months, and now its almost $60, all the while the speeds go down. I'm on 10/1mb. When TWC (The WORST Cable) picked up Adephia, when they all went to prison, they plugged Buffalo into the already oversubscribed Rochester-->East system. In evenings, theres no possible gaming its so slow while everyone downloads their Netflix. I nominally average 3-4mb while I pay for 10. Theres no competition in town, Versleazon wont put FIOS in the cities, just the rich suburbs. We're working with the state to sue them for discriminatory practices.

built

@rr.com

New residential

Where can I buy a gutter box for my exterior wall that recieves service and excepts house cabling?

Review by horacebork See Profile

  • Location: 09001
  • Cost: $45 per month (12 month contract)
  • Install: about 1 days
Good "service, support, reliability, value"
Bad "price goes up. regularly."
Overall "basically good service. wish their internet-only rates were more competetive."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
(note: i only use twc for my cable internet. i do not use them for tv as i receive good reception and am not interested in 95% of cable programming.)

originally was resold twc thru ny connect. ny connect was essentially a pass-thru company and offered no value-added services. twc handled all my technical and account level support, so ny connect was essentially of no added value.

we have had power or service disruptions on several occasions. in each instance, twc very supportive. nyc was working on the road in front of my building and cut the line at least twice. in both instances they were prompt sending out service staff to perform repairs. and when the repairs were not completed within a 24 hour period, they prorated my fees for the month.

this past december (2013) they offered a year-end deal. for $10 less they offered double the download and upload speeds. when i called in, they said this was for first time customers. however, the rep simply offered the discounted rate to me anyways. for that, i had to terminate my service with the essentially useless ny connect and directly subscribe with twc. perhaps that was what allowed them to offer me the discounted rate.

at one point they "changed" their service and were going to start "renting" the cable modem to me at $5/mo. i thought this was a little greedy so i bought a cable modem (listed on their approved list) for myself ($40 motorola surfboard). works fine. they even recognize it from their end.

they regularly increase their rates without increasing up/down speeds. this is really nervy. there is not much cost difference between 20mbs and 40mbs. but the price they increase my services far outstrips any difference incurred by greater up/down speeds.

oh well, i am hoping that i can renew my current monthly rate this december.

[update] converted my subscription form nyconnect to twc directly. ny connect offered no value added services. rates were higher than direct to twc.

member for 3.4 years, 699 visits, last login: a few hours ago
updated 14 days ago

Comments:

Review by pizz See Profile

  • Location: Astoria,Queens,NY
  • Cost: $197 per month
Good "MaXX Upgrade 300/20 - rock-solid stable. Never a slow down."
Bad "Customer Service Store, in the Queens Center Mall. In Elmhurst NY. Worst Customer Service Reps, there period."
Overall "They have come up in the world. Faster internet speeds. Better TV selections. Phone rock-solid."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

8/6/14 - Bill is 197.00 and I get the ultimate Triple-play. With all movie channels. They don't offer this plan anymore, as I was told. Cause of all the movie channels added in. Fios is in my building now. And i never thought I'd stick with TWC over FIOS. But I am, and couldn't be happier.

member for 13.8 years, 3638 visits, last login: a few hours ago
updated 16 days ago

Comments:

kilrathi
Premium
join:2005-04-22
Rockaway Park, NY

maybe not zero problems

Your lucky I had packet loss problems on the upstream for past year and quite bad this summer, they finally realized the lines here couldnt handle 64QAM on the upstream (rockaways queens) and new cmts uses max 16QAM so the problems occur less now but I would never say zero problems for tw in nyc. Back few years ago that was true. There is hope now that they added more downstream channels upgraded their cmts and doing more upgrades this year that it will be trouble free again at least for me.

pizz
bye bye twc. hello Comcast.
Premium
join:2000-10-27
Astoria, NY
Reviews:
·Time Warner Cable

Re: maybe not zero problems

sorry for the long reply. I understand your problems, i followed it on your forum post. I thiink it's because you have so many buildings there, that your upstream will be congested. I'm gonna reword my review as i see the errors in it.

i hope the new cmts works well for you and they increase some node splits in your area.

good luck
--
It's ok to say, 'I don't know'. It's even better when someone takes the time to explain what you, 'don't know'.






Review by ipwn3r456 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $45 per month
  • Install: about 455 days
Good "Full speeds almost all the time, pricing isn't that bad."
Bad "TWO billing mistakes, with occasional connectivity issues."
Overall "Well, it connects to the internet. But I still wish for competition."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am using their Standard tier internet (originally 10/1, later upgraded to 15/1, and now the 10% provisioning is more of 16.3/1.1), originally paying $29.99. But since my promotion ends in one year, they continued to give me an another promotion, but pricing increased to $36.99 (without taxes, modem fees, etc.), I am fine with that... for now.

I ordered internet online, and process is pretty smooth. Although the technician came in a few minutes late(I think the appointment was around 10am-12pm, the technician came around 12:05pm). First he checked the cables outside, and drilled a hole so the cable can go through. He installed an Ambit modem (forgot the model number), which now I am using my own modem, Motorola SB6141. Everything went smooth, until when the technician was about to leave, my neighbor came out and told the technician that he disconnected his TV cable. The technician quickly installed a splitter, and no problems.

Overall I am fine with my internet speeds, no outages, no slow-downs (almost all the time), and I am pretty fine with it. Although I want competition. Besides TWC, only AT&T serves in our area as well. But they are only offering up to 1.5mbps DSL, which is completely irreverent in terms of speeds and pricing. I would want AT&T to have Uverse coverage in our area, not because I want to switch back, it's because I want competition in case if TWC soars up prices on me.

Update 12/4/13 - Time Warner keep charging me for modem rental, even though I have been using my SB6141 for more than a month. The lady over the live chat was nice enough to remove the fee. So I guess another problem solved. But seriously Time Warner, fix your billing systems. It looks like the billing system is more "profit" wise than accuracy. This is already the second mistake Time Warner did. The first time was charging me for installation fee even though it was free. And I am dropping the pre-sales 25% lower because of that.

Update 12/16/13 - During the past few days, my internet connection was pretty terrible. I am getting over 200ms+ ping, and also packet loss. Speed was also dramatically decreased, making it a terrible browsing experience. Because of that, I am dropping connection reliability 25% lower.

Update 4/9/14 - Everything is still fine, getting full speeds almost all the time, maybe with the exception of peak times. I will have to see about pricing changes after my 2nd year promotion (which ends in august), plus the upcoming MAXX upgrades (if it ever happens in my area).

Update 6/16/14 - Connection problems are getting worse lately. I don't know what is going on, but I am getting packet losses/high ping issues, sometimes few times a week, sometimes as worse as few times a day... can't even play any online games with my connection. For this, I am taking off another 25% from connection reliability. Might have to contact TWC about this if this keeps happening. No TWC MAXX upgrades yet, still sticking with 8 download channels and 1 upload channel.

Update 7/31/13 - Just upgraded to Turbo as a part of negotiation, since they are going to charge me $50 for standard, so I called their retention department and the promotional price for turbo is all they can offer me. I said yes, and saved $5 a month, for now. I should be more aggressive next time when I am negotiating with TWC. No TWC MAXX upgrades yet, but we will see how it goes later this year.

member for 1 year, 482 visits, last login: a few hours ago
updated 22 days ago

Comments:
mbreyer

join:2013-11-14
Dayton, OH

.

sir that is the competition. they just aren't competing very well
ipwn3r456

join:2013-07-31
Los Angeles, CA
Reviews:
·Time Warner Cable

Re: .

said by mbreyer:

sir that is the competition. they just aren't competing very well

Yep, typical monopoly in the telecommunications. And the politicians just doesn't give a damn about it.

FreeBSDuser

join:2013-05-15
Somers, NY

Alternatives

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).
ipwn3r456

join:2013-07-31
Los Angeles, CA
Reviews:
·Time Warner Cable

Re: Alternatives

said by FreeBSDuser:

Looking at your address, you may be able to get Sonic.net, DSL Extreme (resold Sonic.net), Webpass, and Earthlink Cable (resold TWC).

I do know that sonic.net is available in my area, but I live 10000 feet away from the CO... I don't think I can get fast speeds from that range.

Review by chachster See Profile

  • Location: Westerville,Delaware,OH
  • Cost: $212 per month
  • Install: about 14 days
Good "Great tech for the install."
Bad "Get pixelization every once in a while"
Overall "Internet speeds are good and the TV service is as expected"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·WOW Internet and..
I ordered a DVR with HBO and Ultimate Internet (50meg)

Came with the 8300HD DVR - Relic, but it works.

Installer made sure everything was working before he left. Using my own modem and that was no problem getting online.

I also have 4 cablecards for TiVo and Silicon Dust HD Prime, sports pack and Showtime.

I see pixelization every once in a great while, but I've come to accept that as digital cable.


member for 12 years, 4206 visits, last login: a few hours ago
lodged 25 days ago

Comments:

Review by Pegasus See Profile

  • Location: Hilton,Monroe,NY
  • Cost: $179 per month (12 month contract)
  • Install: about 7 days
Good "Stable speeds. Lots of HD. Better appointment times. Whole home DVR works great. No fee's for paying bill on the phone."
Bad "No premiums HBO, Showtime ETC included. Should include another client box. "
Overall "if your happy with TWC in your area & want more than 1 DVR & 50/5 internet signature home makes sense."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Signed up for signature home on 7/14/2013, Installed on 7/21/2013

Ordering was pretty smooth. spoke with a very nice woman who was easy to understand and pleasant & excited about what she was selling.

Installation was quick & painless. Tech sat down with my family & myself before installing anything to go over all the services and to make sure it suited all of our needs. after that all the cable outlets were tested & the tech was shown where all the equipment was to be placed.

For cable boxes i was given 2 Cisco 8742HDC.

For data & phone i kept the dual modem set up i already had, Arris for data & Technicolor for the home phone.

The only real complaint i have about signature home thus far are:

1. should include one client box included in the 199.99 price.

2. The call center for signature home is iffy. its hit or miss. Its not a terrible, the agents are never rude or unhelpful but sometimes it feels like the agents are in training & they are nervous.

Things i rave about:

1. No stupid fee's for paying over the phone, or paying by check over the phone.

3. Im never on hold when i call

4. The appointment times are fantastic. no waiting around for a tech.

5. The field techs. only the best of the best tech's do signature home appointments. this is really great. in the past before signature home ive had some very rude lousy techs.

Overall its just nice to have a cable company kiss my keister, even if its just a peck.

July 2014 Update.

Not much of anything has change service wise. Only changes have been with support. the signature home call center in NC is excellent now. No more using *67 to block my number when calling to get regular support. Its flip flopped. regular support is horrendous now it seems.



member for 6.6 years, 227 visits, last login: a few hours ago
updated 26 days ago

Comments: