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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3141 reviews (1825 good) (648 bad)
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Review by meowey1955 See Profile

  • Location: Saranac Lake,Franklin,NY
  • Cost: $15 per month (12 month contract)
Good "Upgrade feom DSL."
Overall "Priced right as part of a bundle."
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(ratings above consensus)

Self install of cable modem to existing home router was easy. Local TWC customer service rep was outstanding. Nice upgrade from DSL.

member for 12.2 years, 1025 visits, last login: a few hours ago
lodged a few hours ago

Comments:






Review by mattwb99 See Profile

  • Location: Beloit,Mahoning,OH
  • Cost: $123 per month
Good "Free HD, somewhat reliable speeds"
Bad "Tech support sucks and the equipment is complete crap"
Overall "Its our best option"
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(ratings match consensus)

Tech support sucks, our OnDemand wasn't working this morning and got some guy telling us to reset our box, which we had already done before calling. Internet speeds are alright but I'm still waiting for the twc Maxx coming to ne OH /w PA but i think thats a dream, but thats not gonna happen anytime soon at all. But overall our best option

member for 213 days, 14 visits, last login: 1 days ago
updated 6 days ago

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Review by Rick4769 See Profile

  • Location: Buffalo,Erie,NY
  • Cost: $193 per month
Good "Always adding HD channels"
Bad "Upload Speed, customer service, digital phone, to many price increases"
Overall "Behind the times compared to others."
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Verizon FiOS
I was grandfathered in when Adelphia went bankrupt and TWC took over our area in WNY-Suburbs. On first day of TWC service, they immediately added 20 on demand channels to the minuscule lineup we had. Internet was greatly improved over Adelphia as far as reliability. TWC seemed to add channels but you paid for them with their constant price increases. I even opted for their digital phone plan where I bundled it with my internet and television. The digital phone was great until you had a power outage. There was no battery backup so you definitely need a cell phone.

TWC customer service was pathetic to say the least. You got 10 different answers from 10 different customers service representatives for the same problem.

Their greatest problem in customer service was not following through on what they promised. For example, their premium HD tier was to include MGM, Universal, MAV TV, Hallmark Movie channel and RFD. MAV-TV was advertised at the TWC website but never offered in the package. For two days, it popped up on TWC online TV but it was removed after I mentioned the fact in the DSL Reports TWC forum.

Internet reliability was very stable as compared to Adelphia. Good download speeds but only a paltry 5 upload speed. Price changes were constantly happening and TWC always mentioned it was the cost of programming increases. At times, I have seen local channels removed in a contract dispute and TWC had the gall to hand out antenna's-rabbit ears so you could pick up the channel in the dispute. They said this was a service to their customers. Also did the same with the Showtime channels even though you were already a subscriber. The customer always paid at the end once TWC finally negotiated a new deal.

Finally, when I heard back in February that Comcast was going to merge with TWC, I immediately dropped them for another provider. I found out I was saving over $30.00 a month with the new provider, getting better internet speeds, crisp SD and HD picture quality and a digital phone that had a battery backup.

Nothing new since I left TWC for another provider.

member for 2.3 years, 618 visits, last login: a few hours ago
updated 7 days ago

Comments:

Review by Phil75070 See Profile

  • Location: Mckinney,Collin,TX
  • Cost: $249 per month
Good "Great, consistent internet speed for the most part"
Bad "TV going all digital and encoded; SD response time and poor PQ"
Overall "Switched to U-verse"
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·VoicePulse
Update: TWC going all digital requiring a digital adapter or set top box to be used to connect to any device including HD TV's with QAM tuners. Can't use my old series 2 Tivo's in dual tuner mode anymore. When I specificall mentioned my reasons for possibly cancelling retention offered me all of $10 off my current package and didn't even mention an upgrade to whole house DVR. Went with U-Verse. I like the TWC internet speed and the fact that TV doesn't take up bandwidth like it does with U-Verse but the savings by switching could not be ignored.

==========================================

Here in North Texas, many years ago I started out with @Home which then ATT Broadband took over before it then became Comcast and now TWC/Road Runner. Although there were down times and loss of service from time-to-time, my experiences with all of the companies prior to TWC/RR were fairly positive. My problem with TWC/RR is that I am using VoIP (AT&T CallVantage) and have suffered through lousy voice quality on the incoming side since the Comcast/TWC-RR switchover. Where the call originates has no affect. The person on the other end of the call breaks up and there is kind of a metallic hum and echo that makes the person sound almost robotic, but you can't understand a word they are saying. This will happen intermittently on any call. Testing with AT&T confirms that it is a packet loss issue on the download side. Upload is fine and nobody on the other end has complained about our voice quality. My MOS quality rating is typically less than 2 on the download (incoming) side using testyourvoip.com. TWC/RR will not even acknowledge they even have a problem. Finally, they will be sending a tech out next week but I am not confident that these people have an inkling as to how to fix the issue.

Internet, other than slowing down recently, had been pretty decent as far as speeds. The Surfboard modem, holdover from the Comcast days, loses synch from time to time, mostly, it seems, when it comes time to renew the IP address.

Also have Time Warner cable TV and the quality of the low end analog channels has gone all to heck.

member for 9.6 years, 1239 visits, last login: a few hours ago
updated 9 days ago

Comments:

Review by oran See Profile

  • Location: united state
  • Cost: $45 per month
Good "Good Bandwidth"
Bad "Spotty promotion information, service appointments are"
Overall "Take it if it's the only thing available, otherwise Newtel is the better choice."
Pre Sales information:
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(ratings match consensus)

Just ordered Roadrunner High Speed Cable Internet Service last Saturday. Install is scheduled for this Wednesday.

So far the different phone numbers you needed to call to get cable and then Roadrunner service don't impress me - in addition, Rodgers and Roadrunner's systems don't seem to share information, since the same information had to be provided twice. Also, we couldn't get the services to be installed together - they had to be installed seperately. In addition, I wasn't told the service promotion information when I called last Friday, but my roommate/landlord was when he called on Saturday. Makes me wonder about how well trained the staff is.

More to come upon installation completion.
---
5-29-02
Install completed - bandwidth is okay but streaming seems to be a little bit of a problem. I'll have to see how things go...
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6-04-02
Our cable internet is out. Road Runner said they would have it up by later tonight but that has failed to happen. Will have to call tomorrow.
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6-05-02
Spent 2 hours on the phone with Road Runner tech support to find out what I already knew. The connection is hosed. Over 60% data loss to the gateway and the DNS servers are unreachable. Tech visit scheduled for tomorrow. I'm disappointed that the appointment is all day instead of a two hour window, but we'll see how things go.
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7-24-02
Since the tech visit on 6-06-02 service has gone down twice, but speeds have remained constant. I would still prefer to have DSL over cable, but so far RoadRunner has performed within reason.

member for 14.3 years, 258 visits, last login: 11 days ago
updated 11 days ago

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Review by TDOG See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $131 per month
Good "Internet connection is fairly reliable"
Bad "Lots of junk channels"
Overall "TOO EXPENSIVE"
Pre Sales information:
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(ratings below consensus)

I watch about 25% of the channels I'm paying for....The rest are CRAP! Classic TV package and 15/1 internet.No phone.

member for 14.9 years, 7583 visits, last login: a few minutes ago
updated 12 days ago

Comments:

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Review

It's your problem for paying for that tier you don't need

TDOG

join:2000-04-30
Louisville, KY

1 edit

Re: Review

classic tier....It's that or basic . You sound like you work for TWC.
HA! What are you? 15?

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Review

You can cancel service and switch to Uverse or call up TWC for a better price. Vitality pays 114.99 for a triple play with Ulimate internet, preferred tv, and phone. A 5-30 minutes phone call can lower your bill.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1
Be a little specific what tier do pay and also be specific on your review. If you can afford this then you can't afford anything the same price for Uverse or Fios. I think my bill is expensive, but I have no problem paying it.

scottymead

join:2007-07-29
Post Falls, ID
Evidently you never had Comcast huh? They are expensive. But you are paying too much, I only pay 94.76 and that includes 1 set top box w/ DVR and every tier except movies and 15/1 internet.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Review

I had Comcast before when Adelphia took over my area. Then it became TWC.

why60loss
Premium
join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
said by scottymead:

Evidently you never had Comcast huh? They are expensive. But you are paying too much, I only pay 94.76 and that includes 1 set top box w/ DVR and every tier except movies and 15/1 internet.

I get a better deal on Comcast than I ever did on TWC.

I got 105/10, 3 set boxes with a DVR all HD and home phone for $130. TWC doesn't even have more than 50/5 in most places and it was like $99 standalone for that tier when I tried to order it.

TWC is a rip off in places that aren't like NYC or LA.
--
»www.speedtest.net/my-result/3794 ··· 94782155, »www.speedtest.net/my-result/3794 ··· 94784891

Time warner cables idea of $57.99 internet^ yea that's standard internet alright with the "upto" thing in full force.

scottymead

join:2007-07-29
Post Falls, ID

Re: Review

You are lucky, I have recently dropped our internet down to 3/1 for the simple fact I don't do much online anymore, 2 kids ages 3 and 2 and no time.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

1 edit

Re: Review

I pay $155 in LA for 200/20 extreme internet, Preferred TV, all premium channels, variety pass plus, phone, 1 DVR, 1 Set top, and a Whole House DVR. The triple play I have is the better triple play with extreme.

Tommmmm

@132.235.52.x

Time Warners Worst

Unbelievable customer service. They transfer me 10 times and final one got disconnected. Never buy Time Warners.

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Re: Time Warners Worst

It depends who you speak to

OpTiC
Premium
join:2014-03-08
West Covina, CA
kudos:1

Stop bumping your review to the top

I have notice you are bumping your review to the top. We get it you hate TWC. Please don't do it again if you don't have anything to add.

TDOG

join:2000-04-30
Louisville, KY

Re: Stop bumping your review to the top

Bite me

TDOG

join:2000-04-30
Louisville, KY
It's a free country.

TDOG

join:2000-04-30
Louisville, KY
NO






Review by Father ted See Profile

  • Location: Flower Mound,Denton,TX
  • Cost Contract price not specified.
Bad "Horrible "

Recurring problem for about a year. They are unable to fix it permanently. Lots of butt covering. Netflix et al unusable. Voip unusable. Nice employees, but nice doesn't solve problems.

member for 15 days, 10 visits, last login: 1 days ago
lodged 15 days ago

Comments:






Review by cool_raj4 See Profile

  • Location: Cincinnati,Hamilton,OH
  • Cost: $77 per month (12 month contract)
  • Install: about 7 days
Bad "Worst customer service ever."
Overall "Stay away if you have another choice of broadband/cable"
Pre Sales information:
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I had the 20/2 broadband and phone service. Both worked pretty well, then became very spotty the last few months. Pretty much constantly cutting out.

I called to complain about my service dropping out, the rep tried to walk me through reconfiguring the wifi on the modem. The problem wasn't with the wifi, nothing I could say would convince the rep who was clearly reading from script. Finally he asked me to reboot the modem, that cleared things up for a little bit, but soon enough it was back to cutting out.

I have to have solid broadband - I work from home. So I finally cancelled, switching to cincinnati bell fioptics. Their service has been flawless.

My wife took back the router to one of their retail locations and we were told that we owed nothing. Today I get a collection notice for 29.57. I never received any bills from time warner after I closed my account and would have appreciated a some kind of warning before they send my account to collections.

Stay away.

member for 9.8 years, 0 visits, last login: 16 days ago
updated 16 days ago

Comments:

Review by TBC1 See Profile

  • Location: Ft Mitchell,Kenton,KY
  • Cost: $135 per month (12 month contract)
Good "Very reliable download and upload speeds. Service is decent."
Bad "Raising prices after year by $40+ , had to complain to keep price low."
Overall "Very decent service and has always been a reliable connection."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Insight Communic..
My service was with Insight, but it was taken over by Time Warner Communications in June of 2013 (I haven't posted well before that). I've had the turbo speed (20mbps down/2mbps up) as a carry over from Insight up until yesterday. Recently (as they tried in January of 2014), TWC tried to raise my internet & TV bill to unreasonable prices, but I got it down slightly from my previous year. This time around after talking about deals, they made me an offer that slightly lowered the price and raised my internet to 30mbps down/5mbps up, and I kept my same channels including two premium. My modem was an older Motorola SB5100 DOCSIS 2.0, so it wouldn't handle going that fast. I purchased my own DOCSIS 3.0 modem and had them set up the brand name and MAC code, and it was spot on. I average on many test sites, 34mbps/5mbps and am fairly happy. They even have an internet package deal for 64.99 for 100mbps/5mbps. As an aside, the price I listed is for both TV and internet.

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member for 12.8 years, 1290 visits, last login: 5 days ago
updated 18 days ago

Comments:

Review by alexintexas See Profile

  • Location: San Antonio,Bexar,TX
  • Cost: $46 per month
  • Install: about 1 days
Good "Nothing good here"
Bad "issues on line = heartache, BAD BAD repair tech, billing department is horrid when errors are on bills"
Overall "good value for services offered, WHEN it works. have patience when speaking with billing reps, they will work with you"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

3/10/2015

Its been awhile! Well have since dumped tv/phone part and lowered my tier to 15/1.

gone netflix/amazon prime/ota for tv nice to save around $100 a month

Services had improved drastically after the advanced team worked out other issues however modem is once again showing there are again issues on the line with vast t3/t4 timeouts, thankfully with 4x4 bonding im not seeing modem going into power cycle hell as before on 4x1 bonding.

very disappointed my area is not one of the first to see Maxx upgrades, but more disappointed with line issues once again. waiting for 16x4 bonding before i buy my modem to dump the current monthly insane modem rental fee

5/29/2013

After another 2 advanced tech team visits still have issues with internet,,advanced team is an excellent group! however can not isolate problem/issues on my line.

2/12/2013

huge thank you to TWC direct guys here on DSLR! a bigger thanks to "TWCablePaulS" for putting me directly in touch with "Joe" in SATX, i think and do hope the signal issues have been isolated and they are working the issues, Just shouldnt have taken 5 years to get here!!

will update tech support/review as repairs/stability issues are repaired

update 1/23/13

well still having signal issues on the line makes internet a none pleasurable experience.

update 12/30/11

currently have twc 30/5 plan.
connection reliability the worst, there is a somewhat known electrical problem in the home that any cable modem hates. have not been able to isolate this issue whatsoever, tho cable modem consistantly lets me know its there with ease.
techs are consistant its on my end tho electricians fail to even find or even isolate said issue, electricians resolve is complete rewire of home. NOT possible due to costs.

connection uptime 50 percent not good, ping timeout, page load errors. modem shows good levels at all times but huge amount of corrections and t3 and t4 errors

ubee modems/gateways are utter uter uter garbage.

not at all happy with this service

-What speed did you order, at what monthly price?,: Have had cable/roadrunner for about 4 year currently @ the time i switched back from DSL i signed up on road runner premium @ 29.99 for six months speed then 8/512 now 10/1

How was the order/install process?,: excellent went and picked up the modem same day and service was up.

What was the home equipment?, arris voip/cable modem.

-Static IP, dynamic IP, or PPPoE?, dynamic

Other bad/good experiences?: the good, well it works when i need it to work unlike the other competitor here, more value for money, overall better tech support then the competitor

the bad, billing department is a pain, some bad support staff, when i first got my services connected on hsi service they screwed up the whole order and the rate of 29.99 was not entered into the sytem, it took 4 months to finaly get the correct price set, and to issue correct credits, where order was entered wrong. among other over billing issues. overall have patience when speaking to billing reps they do there best to resolve issues, in my market anyway, not so with compition

UPDATE 12/31/07

Service for the most part rock solid, in the past 2 months there have been several short lived outages, seems TWC has been upgrading things to prepare for something to be released here in this market, more HD?, Switched video?, who knows at least its only a few min. at a time and at very late night hours.
Getting ready for a move within 2 weeks and debating transfer of current services or sign up for a whole new package, will update when this happens, TWC has some good offers out right now we shall see.

UPDATE 2/1/08

Got an excellent deal to have services moved
1. one hd-dvr box with dvr subscription, one regular hd-box
a. digi-pic 1000, got the hd service with this part of the package
c. free showtime and movie channel free for a year
2. digital phone unlimited
3. roadrunner standard, upgraded to turbo for 9.95 more a month
im now paying about $3 a month less prior to what i had, didnt have the boxes or digi cable, so this was a deal saving about 45 a month. total monthly is $149. and change. was paying $152.

installition date was pushed back due to an huge order screw up.
For whatever reason someone placed an order "using my new address" for service and was scedualed for install at the time i was getting this deal thus pushing back install for a week. so a total of two weeks for install time :/

1 3rd party installer came out and re-wired the whole home, and new drop, showed up on time
4- outlets 3 for tv 1 for digiphone/internet
2 outlets for phone
this took a good 3 hours of installers time

got everything going explained a little of the new hd-dvr box, as he himself said it was the first one of its kind he had seen, the sa 84 and was on his way
next day comes and internet/phone goes out,,,,yay!!!!!

call up twc customer service they scedule a tech for 6 days later. so no phone/internet in this time period

a TWC tech shows up and time, he is taking readings climbs up the poll, taking more readings, comes down and plugs the arris box back up and we have service
he goes on to explain there is a grounding issue somewhere and this is why service is being knocked out to the arris box, he said techn. he should shut services off untill this grounding issue is resolved, he further explains he would not do so and said to undo the cable wire for a few seconds when this occurs, sure enough to this day we have to do this near every day. we had an electrician come and put a new grounding rod, "there was not one before", but has not solved our grounding issues :/// we are looking to re-wire the whole home soon, not a cheap fix and well dont want to spend major $$$ if we are going to re-wire soon.

at anyrate service has been again solid phone/internet the hddvr and the other dvr are something to be desired i must say

update
9-22-08

wow time sure does go.

new speeds now of 15/2 with powerboost of upto 24mbps nice.
had outside breaker panel replaced and that solved internet/phone going out for all of about 5 months or so, tho the disconnects only happen maybe once a week currently. it is still due to a power issue in the home :////// and not a cheap fix.

anyway, the hd-dvr box is ok, clunky os/recording but works
the pace HD box royaly sucks, locks up takes forever to reboot. good thing i dont watch much TV. other then the occasonal blip with internet service has been rock solid with only one outage

update 7-2-09

time does go, but where?

the cable side, i have downgraded to the cheapest cable channels 2-14 and downgraded my internet as well to the 3mb speeds, money is tight right now.
i actually dont find any use paying $60 a month in cable when what i do watch i watch it via the internet when i want, HD compression here seems to have gotten very bad here, to much boxing and pixilation to say hay i got "HD" internet is rock solid tho

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member for 12.2 years, 963 visits, last login: a few hours ago
updated 18 days ago

Comments: