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Time Warner Cable page on DSLReports
Six Month Rating

Reviews:
bullet 3121 reviews (1820 good) (639 bad)
bullet Submit a review by email click here
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Review by CCat See Profile

  • Location: Wonderland
  • Cost: $65 per month
  • Install: about 3 days
Good "50Mb Down / 5 Mb Up"
Bad "Nothing for now."
Overall "Pretty consistant"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I switched from WOW in March. TWC offered a bundle with cable, internet, and voip.
Aside from a minor install problem (which was corrected the next day) everything went well. The turbo speed (15Mb down) is great. I only have 768K up but I really don't upload much so for me its not an issue. So far, so good.

Jan 2009 ISP has been very consistent with speeds. Aside from the usual slowdowns at peak times, and even these are not really a problem. At this point I am very happy with Roadrunner.

Sep 2009 Nothing has changed since Jan. A couple of outages due to weather but thats about it. The usual slowdown with cable at peak times but acceptable.
Just wish RR would increase the upload speed, 768 Sucks.

Mar 2010 Everything is still the same here. Speeds have been consistent and where they are supposed to be. Upload still sucks though.

Jan 2011 Nothing new to report. A few times the cable went out but was corrected in a reasonable amount of time. Speeds remain consistent with the occasional holiday slowdowns. Still stuck with the 768 upload, hopefully that will be changed sometime soon.

Oct 2012 RR increased their upload speed from 768 to 1000 a few months back. Better but still slow. In Dec I am getting the 50/5 package...looking forward to that.

Mar 2013 Finally got the 50/5 package. Only had it for a couple of days, but so far it is solid.
What a difference from the 15/1 package. It costs $30 more per month than the standard 15/1 package which brings it up to $59 per month with the TV and Phone bundle.

Oct 2013 Still running well. No outages or problems since March. Speeds remain consistent.
Would like to see a boost in the upload speed, especially for a 50 package.

June 2014 Have the 50/5 package now. Last month they had an upgrade. This upgrade totally screwed up everything. Problems with email and tremendous slowdowns with internet speeds. If this keeps up much longer I will be changing providers.
All they say is that they are aware of the problem and are working on it...Yeah right.

July 2014 Things are pretty much back to normal. Took a long time to correct IMO.

member for 9 years, 5411 visits, last login: a few minutes ago
updated 2 days ago

Comments:
ITGeeks

join:2014-04-20
Cleveland, OH

Email.

This is why you do NOT use your ISP's email addresses. Why do users still insist on using their ISP email? So when you change ISPs again you can change that addy? get a domain or a domain. $9.25 on name.com with a coupon code.

Review by rlj4214 See Profile

  • Location: Austin,Hays,TX
  • Cost: $170 per month
Good "Speed"
Bad "Tech, Intrusive "
Overall "Strangulation would be a good choice for the NOC people. Looking for another ISP."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Price is "surf and view" with turbo speed.

There are no other ISP's that work here. It is a monopoly.

They talked me into "upgrading" to their new Arris router.
Since then, my internal network has been totalled.
Had most of it working with the exception of internal name resolution for my whopping 6 user network and they pushed something down that completely hosed the internal network. How dare me run a 2 user mail server. Don't even think about anything that resembles a web server or file sharing that can't be done via their email.
All of a sudden bizarre ip addresses and NO connectivity. Lost phones internal net everything. Every ping to a local hostname was sent to 198.105.244.228 a KNOWN MALWARE SITE or at least a PUP if you prefer to look at it that way.
If I could get my hands on the NOC manager, who apparently is in the Philippines, at least that is where the "tech" support dip is, it could be ugly.

I called tech, got this guy in the Philippines who knows NOTHING about Linux and his only answer for ANYTHING is to reboot the router. Pushed down another "update" in the process. Asked to talk to someone that could find their butt with both hands and a roadmap and got put on hold. 20 minutes later I hung up.
The ONLY thing that was decent about tech support is that the guy actually spoke English.

I am LIVID with these jerks.

Their pre sales hype sounds good and is almost like being ignorant enough to believe Obammy Bin Lyin'.
Their Install Co-ordination is they short of show up unannounced whenever they want and expect you to accommodate them, even if you are in the shower.
Connection reliability has to be rated very poorly because they destroy the network every 5 minutes with an "update".
Tech support is beyond the worst. I've met grade school kids that were smarter than the people I spoke with.
Services, well, in order to have service you have to have consistency. Not Happening. Unless you include the pre-meditated chaos and stupidity.
Value. Once again you have to have consistency, OOPS, not happening.

With this new router they have managed to become the most intrusive, manipulating ISP I have ever dealt with.

BTW I had run my extremely abusive 2 user email server for years, probably 10+ and nobody cared. New router, BAM nope you can't do that.

I have no earthly idea who to try at this point. There has to be somebody that will give me reasonable speed and an IP address and leave me the hell alone.

Unbelievably intrusive.

It states below that I can't have a profanity laces post. Too bad, since that is the only way I could possibly express my displeasure with Time Warner.

There is no other ISP is there?

member for 12.6 years, 62 visits, last login: 1 days ago
updated 4 days ago

Comments:

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

1 edit

...answers.

That IP.... 192.105.244.228:

nslookup www.dnsrsearch.com
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Non-authoritative answer:
Name: www.dnsrsearch.com.west.twcable.com
Addresses: 198.105.244.228
198.105.254.228

That IP you're getting is TWC NXDOMAIN redirection to a Yahoo sponsored search site, same as many other ISPs have been doing. It's not malware and doesn't host malware. You can opt out of the redirection using the preferences on the webpage you're redirected to: »www.dnsrsearch.com/prefs.php or you could also use other DNS servers, not TWCs, to correct the problem. You'll have to change them in the gateway or every client on your network.

The gateway modem you've been given can be put in bridge mode, so you can use what ever router you want. You can also buy your own modem...
--
Helping people fix their internet connections since 1995...
rlj4214
Premium
join:2002-05-16
Austin, TX
Reviews:
·Time Warner Cable

Re: ...answers.

Gosh that's interesting DrDrew

I get the following

Trying to ping a host by name results in being sent to 198.105.244.228.
In the event that you are not familiar with that IP it is:

OrgName: Search Guide Inc
OrgId: SG-63
Address: 1942 Broadway
Address: Suite 319
City: Boulder
StateProv: CO
PostalCode: 80302
Country: US
RegDate: 2012-06-26
Updated: 2012-06-26

It is a known browser redirect malware operation.
That IP is no where that I can find in my configuration.

And that is from searching about the IP on the internet

When I do nslookup I get

Server: 192.168.0.1
Address: 192.168.0.1#53

** server can't find 228.244.105.198.in-addr.arpa.: NXDOMAIN
rlj4214
Premium
join:2002-05-16
Austin, TX

Re: ...answers.

So tell me DrDrew
EXACTLY what does Time Warner do when they "provision" a cable modem / router that is brought to them.
Apparently they have to do something. At least that is what I was told, in order for it wot work AT ALL on their network.

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

3 edits

Re: ...answers.

said by rlj4214:

So tell me DrDrew
EXACTLY what does Time Warner do when they "provision" a cable modem / router that is brought to them.
Apparently they have to do something. At least that is what I was told, in order for it wot work AT ALL on their network.

Cable ops enter the MAC address of the modem in their billing system so it is authorized when connected. When the modem is authorized and then connected to an active cable line for that provider, it goes through a signal sync process, it is sent a DHCP lease (which includes IP, DNS, etc.) and a configuration file (based on the services you're paying for) which specifies speed tier, number of public IPs allowed, basic port filters (for netBIOS and a few other security risks), router config (if it's a gateway model), phone config (if it's a eMTA model), and some other parameters.

Here's an old, basic, DOCSIS config file generator on Cisco's website, to give you an idea of what goes into the config files:
»www.cisco.com/support/toolkit/Ca···eate.htm

--
Helping people fix their internet connections since 1995...
rlj4214
Premium
join:2002-05-16
Austin, TX
Oh, and I did opt out and changed the name servers. Result was the same.

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

2 edits

Re: ...answers.

said by rlj4214:

Oh, and I did opt out and changed the name servers. Result was the same.

After the change did you reboot the modem and clear your DNS/browser caches? If for some reason the opt out doesn't work TWC Tier 3 support has been able to force an opt out in the past. You'll have to wade through phone support for a bit to get to them.
--
Helping people fix their internet connections since 1995...

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

1 edit
Click for full size
said by rlj4214:

When I do nslookup I get

Server: 192.168.0.1
Address: 192.168.0.1#53

Did you change the DNS servers in the gateway because that NSLOOKUP still shows you as using the gateway as a DNS forwarder, so what ever DNS servers the gateway is picking up through the DHCP lease are being used unless specifically changed.

Really if you want to know what »198.105.244.228 is, type it in a web browser. It'll take you to the TWC DNS redirect search page @ »www.dnsrsearch.com and you'll see the Yahoo logos on it as well.

The redirect IP won't show in your config. It's a reply from TWCs DNS servers in place of a NXDOMAIN reply.
--
Helping people fix their internet connections since 1995...

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

3 edits
said by rlj4214:

OrgName: Search Guide Inc
OrgId: SG-63
Address: 1942 Broadway
Address: Suite 319
City: Boulder
StateProv: CO
PostalCode: 80302
Country: US
RegDate: 2012-06-26
Updated: 2012-06-26

Search Guide Inc is a product of the Xerocole compay. They are a 3rd party DNS search service provider. You can find their description of it here: »www.xerocole.com/searchguide/ It originally came from a company called Simplicita which was bought up by a company called Sandvine and later spun off.

If you do a scan of their subnet 198.105.254.xxx, you'll find some of their customer's DNS redirect search pages:
»198.105.254.11 Level3
»198.105.254.14 Armstrong Cable
»198.105.254.23 Centurylink
»198.105.254.26 Consolidated Communications
»198.105.254.30 Midcontinent Communications
»198.105.254.33 MCTV
»198.105.254.35 Charter Cable
»198.105.254.37 Pavlov Media
»198.105.254.41 Infowest
»198.105.254.50 Xerocole
»198.105.254.102 Paetec
»198.105.254.104 T-mobile
»198.105.254.114 Frontier Communications
»198.105.254.118 Suddenlink Communications
»198.105.254.122 AT&T
»198.105.254.210 Baja Broadband
»198.105.254.228 Time Warner Cable
--
Helping people fix their internet connections since 1995...
jarred125

join:2014-02-27

Re: ...answers.

Hats off to you DrDrew for keeping your cool.
rlj4214
Premium
join:2002-05-16
Austin, TX
And one other question. What do you recommend for a wireless cable modem router?

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:17

4 edits

Re: ...answers.

said by rlj4214:

And one other question. What do you recommend for a wireless cable modem router?

I wouldn't recommend any combo devices. I recommend a stand alone modem like the Arris/Motorola SB6183. As far as the router the Asus RT-68U is a good choice unless you want to roll your own or have something better.

The combo gateway devices with included router and wireless receive a basic router/wireless config from the cable company and they control ALL firmware versions for them. They also control what features are available (Comcast has been turning on extra WiFi SSIDs) and can lock end users out at any time (Mediacom has been pushing "cloud" configuration utilities). It also creates problems when troubleshooting any problems since the two functions (modem and router) can't be separated. I recommend against them for any knowledgeable users.
--
Helping people fix their internet connections since 1995...
rlj4214
Premium
join:2002-05-16
Austin, TX

Re: ...answers.

Thank you very much for your replies.

Confz

@75.80.242.x

You're Kidding right?

I'm sure you're post isn't over dramatic at all huh?
Being in a Maxx upgraded area, and having soooooo bad.
You have a choice to buy your own modem, as well as your own router. I'll give it to you about the tech support, that can be frustrating. Maybe they need to train them more in all operating systems, but their job is just to make sure you're online.
rlj4214
Premium
join:2002-05-16
Austin, TX

Re: You're Kidding right?

No I'm not kidding and I really don't care if you think it's over dramatic
It's irritating as hell.

tyrone 2

@50.88.178.x

pc problems.

so many people try to get faster speeds with older p/c's or old g routers, which will not go over 25 mbs, or some customers put in there own outlets, causing ingress, or signal loss. there are many factors that cause problems, may be a bad drop, or self installed cables. etc, but most subscribers get 20 more mbs than what they pay for, if all is good on the cable, and customers equipment.
rlj4214
Premium
join:2002-05-16
Austin, TX

Re: pc problems.

Equipment is current. Speed is good. Tampering by TWC is not good.

Review by n2ubp See Profile

  • Location: Middletown,Orange,NY
  • Cost: $41 per month (12 month contract)
  • Install: about 14 days
Good "Faster than ADSL from Frontier"
Bad "online ordering was useless, multiple hand offs when calling help desk"
Overall "The fastest monoploy in my area"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Frontier Communi..
Ordered the 15mb standard package online with free install. They lost my order record and I had to call them 4 or more times to get things straightened out. Got passed around to multiple departments until we found some intelligent life that knew how to handle the situation. Voice phone line quality for help desk extremely poor, full of noise, static, like you were in the middle of a lightning storm. More time on hold than talking to people. Speedtest shows 16mb download speeds during the day but it goes down to 5mb during the evening when everyone is home and overloading the local circuit, meaning they have over subscribed the area. Still way better speed than Frontier ADSL. I will revisit DSL when and if they upgrade the local plant for faster speeds. Not sure if the TW 15mb package is worthwhile once the promo price expires.

Update Nov 11 2014: TWC is definitely oversubscribed in my area. Speed during daytime hours is a solid 15/1, but once 7PM rolls around download speed can drop as low as 3 mbps until 11pm. Feb 2015 is renewal time. DSL has upped their game with 25mb/2mb service in my area for the same price as the discounted 15/1 Time Warner service. I just may switch if TWC plays hardball with pricing come the renewal date. Power went off down the block and internet was offline for two hours. Guess TWC has no battery backup for the gray boxes hanging on the phone poles. IPV6 seems to work okay.

Update Dec 12 2014: Chatting with TWC today about cost of 15/1 service after one year promo is over. Yes, it will go up. Then told them I could do better elsewhere and they ignored the comment. I guess it is time to move on.

member for 7.4 years, 575 visits, last login: a few hours ago
updated 9 days ago

Comments:

frontierwins

@spcsdns.net

frontier is better

frontier has adsl and vdsl. their bottom dollar package blows TW out of the water!
brad152

join:2006-07-27
Phoenix, AZ

Re: frontier is better

If you happen to live somewhere Frontier has deemed profitable enough to upgrade, and being in NY it's most likely an ex-Verizon area.. aka good luck getting any upgrades there.
n2ubp

join:2007-07-13
Middletown, NY

Re: frontier is better

no, actually it went something like this: Frontier _> Citizens -> CONTEL -> Continental Telephone Company of Upstate NY -> GTE (pre 1980's). Middletown, NY was never Verizon.
bn1221

join:2009-04-29
Cortland, NY

Re: frontier is better

Frontier was resurrected from the Rochester phone company/Global Crossing
frontier has adsl and vdsl. their bottom dollar package blows TW out of the water!
n2ubp

join:2007-07-13
Middletown, NY
Reviews:
·Frontier Communi..
·Time Warner Cable

Re: frontier is better

In my area Frontier offers 3.7mbps/.5 ADSL service only, as max from fridge size box on the street corner. The best it can chug out is 2.7/.4 mbps. Frontier help desk says no plans to update ten year + old technology. Maybe when they fix all the problems in West Virginia they will come back north.

Review by Ray422 See Profile

  • Location: Adger,Jefferson,AL
  • Cost: $60 per month (month by month)
  • Install: about 3 days
Good "Speed is only fair for cable"
Bad "Tech support is terrible"
Overall "Growing more difficult to continue their service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

-TW/RR installed 1/24/02. This service started out as excellent, but as they add subscribers, the service and customer support continually gets worse. Every outage in the past 9 years has been blamed on my end. Only once was it ever really on my end, when the county tree-trimmer cut the cable line.

-Note: Be warned and advised that this is a Brighthouse networks area; pretty much a monopoly with a monopolistic attitude. In the beginning customer service was great, but has continually deteriorated.

-First level techs are not knowledgeable and will never, ever admit to an outage problem. I suppose this is their way of trying to avoid issuing a credit. Often times they are borderline rude. They always blame your computer, so I say: reckon why all 5 of my computers went bad at the same time? Duh...then they hunt something else to blame on the customer.

Brighthouse has typical standard responses and if you use a router, they will always blame it for any and every problem, count on having to disconnect it and prove it's not the router. Then if you beg an escalation to level 2, count on long hold times and disconnects, phony sympathy and possibly repeating the entire process.

If the line is down, in-house service will never admit that. They merely schedule a 3-5 day later service call. When the tech finally shows up and you tell them that their problem line came back on after a few hours or days last week, you get to sign their service-call ticket anyway. Me thinks they do this to avoid issuing a credit. What a waste of time and money.

My latency has always been high for 9 years now. It used to run around 80-110 average (monitored). But for the past year the latency has been a steady ( 95 ) with frequent connection losses, but of course they say nothing is wrong...grrrrrr.

-Brighthouse "here" always lags the country in speed updates. The national Tlme Warner cap was published at 8000/512 in 2007. In 2012, I still get more like 6,000/384. My Tcp/ip stack receive window is tweaked at 75,920. Now there advertising 21mb for DL speeds, yeah right !! I'm still getting the same old 5 or 6.

- A free month for customer referral is BS, don't fall for it. Played that game twice and they developed amnesia, even after the installer recorded the referee's (my) name and address on the new subscribers signed ticket.

-IP is dynamic, but seems to re-license the same IP for about 3 month periods.

-These people can't even keep their billing straight. How could anyone suddenly screw-up "direct bill pay through the bank" that has existed for several months?? Only Brighthouse could manage that.

-This customer support service compares to the arrogance of AOL during it's glory days of dial-up.

-My only other choice here was satellite, but I understand that AT&T-DSL is available this year. Now that I possibly have an option, that arrogant customer service may push me into switching carriers.

-Update 2-6-13. Well, they finally increased the speed slightly to 8,000/1,000, but I understand they're increasing the price by 5%. Whoopy, diddle. Update 12-9-14, at least my monitored latency has improved from 95 to 65, if it stays that way.

member for 12.8 years, 5572 visits, last login: a few minutes ago
updated 12 days ago

Comments:

N9ZN
Security Is A Community Effort

join:2001-03-29
Tampa, FL

1 recommendation

BrightHouse, A winner at what?

Constant issues with service delivery including TV, phone, and internet. Their ISP RoadRunner is severely lacking in area of customer respect, and knowledge. Service calls, too often used as a means of avoiding assisting customers, have excessive scheduling delays and most times result in nothing worthwhile until you get a service manager, and lead technician involved.

A few years back we were constantly being disconnected from service by Bright House. This occurred after our county 911 service reassigned street addresses in our neighborhood. 911 made a mistake and issued the same address to several different physical locations. We had 911 contact Bright House to explain the problem, via official E-Mail, and Bright House insisted that they would need their people to verify this information but made no valid attempt to get things moving. After contacting county commissioners, and local media, they changed their tune but continued to insisted on sending people out to verify what government had already told them -> "Addresses were initially assigned incorrectly". This took over 6 months, county commissioners, media involvement, and escalation to the V.P. of field service, to receive resolution. Not a single we are sorry for the interruptions was offered by Bright House.

As time marches on technology will catch up with this bunch and consumers will see more choices available. Choices which are as good and better than what Bright House and Road Runner offers. Many of Bright House services are currently outdated by competition and governments are beginning to re-visit the sole source agreements they have with this company that relies on its monopolistic existance to survive.

Bright House falls into the same classification as Bank of America in our household. A severely greed based company lacking in ethics. Like BOA, Bright House will also pay the piper, in one form or another!
--
"In three words I can sum up everything I've learned about life: it goes on." - Robert Frost

Review by drlysko See Profile

  • Location: Euclid,Cuyahoga,OH
  • Cost: $16 per month
  • Install: about 8 days
Good "good alternative to att old slowest dsl. i like netflix now!!!"
Bad "adding wireless router bit more difficult."
Overall "up 3 weeks no problems so far."

My Other Reviews

·AT&T DSL Service
good alternative to att old slowest dsl. i like netflix now!!!
2.2 down,,1.1 up,,att rates continue to increase!!

member for 7 years, 91 visits, last login: 5 days ago
updated 13 days ago

Comments:






Review by W8ASA See Profile

  • Location: Dayton,Montgomery,OH
  • Cost: $290 per month (24 month contract)
  • Install: about 8 days
Good "24/7 connection with no breaks"
Bad "None whatsoever"
Overall "Great service. Solid connection."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·magicjack.com
·AT&T Midwest
UPDATE 12-8-2014: My speeds are pretty steady at 56/5.6 Mbps or so. I am unable to post my speed test results to DLSR because for some reason the speed test sites can't resolve the TW IP address(es). I thought that problem was supposed to be solved when it first popped up, but apparently it has not.

UPDATE 11-25-2014: Another five years have passed. I have had Signature Home, which includes the 50 Mbps internet, for a little more than 2 months now. No problems.

UPDATE 03-11-2009: Wow! Five years since my last update? The RR connection is still solid with no problems to report. Boring review, eh?

UPDATE 2-24-2004: Connection is solid still. My speeds are in the 2800-2900 range, with a very occasional spike over 3000. No downtime that I know of. I now have the PCX2600 modem, and am using it with a BEFSR41 router with no problems.

UPDATE 11-24-2003: Well, now that TWRR has increased my speeds from 2000 to 3000 down, I am only getting 1500 or so! All this time I have had a solid connection, but ever since they "upgraded" the speeds, I cannot seem to get more than 1500 down regularly. I have gotten as high as 2700 down, but that is very rare. All in all, my average download speed is 3/4 of what it used to be. Upload is higher, but all I usually send are keystrokes and mouse clicks. I am not impressed by this improvement.

UPDATE 4-17-2003: Connection still solid. Have no seen any downtime. Keep on rocking, TWRR!

UPDATE 13 January 2003: Connection solid, good speed (usually 2050/300 or so), and no problems whatsoever. TWRR rocks here!

UPDATE 5 August 02: I still have had NO breaks in service of any kind. No disruptions, period. I continue to be VERY pleased with my RR service. Truck on RR!!!

UPDATE 3 Mar 02: Going strong. No breaks in service. No problems with e-mail or newsgroup. Linksys still keeping me hooked up. I use both the Linksys and Zone Alarm, and since getting the Linksys (BEFSR41) I rarely get any traffic getting through to cause a Zone Alarm message. Almost never, in fact. TWC/RR here in Dayton, OH is going very, very well for me, although I'm almost finished with my $19.95 per month introductory rate, and will soon be bumped to $44.95 or so. ;-((((((( Even at that rate, it is an outstanding value for the money.

UPDATE 7 Feb 02: Still moving right along. No service outages. E-mail 100 percent, and excellent newsgroup coverage. No problems with either the RR service or my Linksys. I am very, very pleased with the value for the buck.

UPDATE 17 Dec 2001: Speeds are now pretty much where they should be -- in the 1.5-2.0kbps down/360 up, so I'm pleased. I have seen speed spikes to 5.1MMMMMMMMbps (that's Megs) to a couple of sites. All in all, I'm very happy with TWCRR, and have no problem recommending it to anyone. The X10 ads still appear EVERY time I access the RR home page, so I just don't go there any more. You're supposed to be able to cancel them for 30 days, but it does NOT work for me. Newsgroups are fine. Pings are low. I'm getting everything I expect out of RR.

UPDATE 1 DEC 2001: Speeds are a very disappointing 3-400 kbps range for downloads most of the time now, meaning that MANY people have signed up.RR needs to fatten the pipes a lot, because in my part of town no one can get DSL, so everyone seems to be getting onto RR. In fact, about half of my speed tests show faster UPLOAD than DOWNLOAD. Upload is consistent at 370-380 or so. I got stuck with a 3-Com discontinued modem, and don't really know yet whether that's good for me or bad. Any feedback on that would be appreciated. It is a 3CR29223.

I'm in Centerville, Ohio. Called a week ago (Nov 20) to order RoadRunner after seeing my street on their website as being availabie. They are offering free installation except for a NIC card. and $19.95 per month for the first three months, then $44.95. Good price. I was given a 4-hour window for this morning (11-27) and the installer showed up on time. Modem is a 3-com dual network/USB (yuch - I was hoping for a Toshiba). The installer actually works for CompUSA, and said that they are using up all their 3-com modems until they run out of stock. After he got the cable installed and turned on the modem, it wouldn't sync. Turns out that TW is having a problem in my area today, and so he left without ever getting a sync. My signal strength at the modem is -10, which is somewhat low, but he said it will sync OK once the system is up and running. The installer was very knowledgable and capable and friendly. The remainder of my review will have to wait until I get a sync and can test/tweak, etc. More later....................

UPDATE 11-28-2001, 9:40 AM: Well, the awaited sync never came, and yesterday afternoon I called tech support, and got a very helpful and smart Terry, who, after I told her that my signal strength was -10 and below, told me flat out that the shark fin (3-com) will NEVER sync up at that signal strength. She has set up an appointment for between 3 and 5 pm today for someone to come out and get my signal boosted. Low signal affects the digital cable box. I suggested that they may want to install an amp, and she put that in her notes as well. Soooo, no RR yet, but everyone so far has been nice and helpful, and I'm still hopeful. More later after today's visit.......

UPDATE 11-28-2001, 10:30PM: Tech from TW showed up this evening and discovered that the coax outside line had been scraped and some of the shielding was cut, so the line showed a horrible loss. He put in a new line directly to the computer, and the modem synced right up. Speeds really vary from site to site. In the space of two hourse I've logged speeds from 300K to 3100K. LinkLine and Megapate speeds tend to be really low, in the 300-400 range, once getting to 800. I've put the tweaks in, and tomorrow will post my tweak results to ask for help. Now, how can I trade the 3-com modem in for a Toshiba, which I understand will increase my speed.



member for 14.4 years, 5224 visits, last login: a few hours ago
updated 13 days ago

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Review by scififan68 See Profile

  • Location: Fremont,Dodge,NE
  • Cost: $155 per month
Good "Internet speeds are at or above what they should be. No bandwidth caps yet."
Bad "Its expensive, especially if you don't bundle. TV service leaves room to be desired."
Overall "It costed us less to upgrade to Ultimate 50Mbps internet, so we did."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I noticed that my old review was under old twc so I decided to add a review to the new page. Anyways, It costed less to upgrade from 30/5 Extreme to 50/5 Ultimate and we only lost Cinemax so we upgraded. We have Preferred TV with Variety Pass, HBO, Showtime, HD DVR service, and 50Mbps Ultimate Internet. I am still rocking the same customer owned SB6141 from two years ago and now I have a Netgear R7000 Nightawk Wireless AC1900 router. Initially when we got the 50Mbps plan we only had 4 bonded downstream channels which caused serious speed dips during peak times, I called and complained and less than two weeks later they upgraded us to 7 Bonded downstream channels which has helped keep the speeds at 50Mbps and above. It would be nice to get that 8th channel, although there is no exact date when that will happen. The TV service kind of sucks as we keep having to replace the box every 6 months to a year as it keeps bugging out and still some TV channels look fine while others look over-compressed and crappy. We also seem to get xx-HD channel is not available sometimes. Here is a speedtest: »www.speedtest.net/result/3963596060.png

member for 4.2 years, 1955 visits, last login: a few hours ago
updated 15 days ago

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Review by GEK See Profile

  • Location: Woodridge,Sullivan,NY
  • Cost: $35 per month (12 month contract)
  • Install: about 5 days
Good "Once connected internet works"
Bad "There is no other option for internet other than dial up."
Overall "I'm Trapped!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update 11-17, 2114

According to Time warner's web site my standard internet package is to get a free update to Extreme Internet with "speeds up to 50 Mps." . Speeds still at 15 Mps.

Ordered standard internet FOR 34.95 for 12 months. Took 5 days to get my modem onto the network. Most of the people that I talked to during the 5 day wait were clueless. Wish there were other options available.

member for 12.2 years, 1475 visits, last login: a few hours ago
updated 20 days ago

Comments:
xQim

join:2003-09-20
01234
Reviews:
·Time Warner Cable
·Fairpoint Commun..

Wait...What?

First off, the standard internet package is $34.99/Month for 15Mbps/1Mbps

www.timewarnercable.com/en/plans···ans.html).

Call them as they scammed you out of $5/Month, unless it includes modem rental, fees, and taxes. Secondly, the extreme package is 30Mbps/5Mbps. I guess it might vary in your specific location. The extreme package should be $54.99/Month. I would be very wary as I had the Extreme Package which was quoted at $64.99/Month, but when the bill came in I was not surprised to find out that I was being charged for the non promotional price of $109.99/Month. Not sure how they came up with this price. Refused to pay until they credited my account to the correct amount, which they did. You do have a choice in cable service (not).

GEK
Tourturer Class
Premium
join:2002-09-13
Woodridge, NY
Reviews:
·Time Warner Cable

No standard listed just extreme for $34 99 per month for 12 months

"Extreme Up to 50Mbps

Faster Internet Speeds are Here!
Home WiFi, TWC WiFi® Hotspots
Upload up to 5Mbps

Get download speeds up to 50Mbps – ideal for downloading music, streaming videos, and more

FREE Shipping if you qualify for a self-install Easy Connect Kit

$ 34 99 per month for 12 months"

Review by MojaveMike See Profile

  • Location: Orange,Orange,CA
  • Cost Contract price not specified.
Bad "Tech Support is less than worthless"

This company boasts the record for the worst tech support I've encountered in my 57 years. They are worse than worthless. In every case I've contacted them (20) they have never solved anything and only succeeded in making things worse in addition to wasting my time.

member for 4.1 years, 32 visits, last login: 4 days ago
updated 20 days ago

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Review by nrf See Profile

  • Location: Morrow,Warren,OH
  • Cost: $100 per month
  • Install: about 5 days
Good "just as reliable as the power in your area"
Bad "so far nothing to complain about"
Overall "nice triple play offer, costs less than double play!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Embarq Now Centu..
again tried dsl, again came back here. they gave me an offer i could not refuse - my existing cable plan, unlimited usa phone, and 30 mbit x 5 mbit internet.

as before the give you some extra bandwidth in good faith. consistently exceed the promised speed.

self-connect package was thorough, support line excellent.

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member for 11.8 years, 3475 visits, last login: 26 days ago
updated 26 days ago

Comments:
ipwn3r456

join:2013-07-31
Los Angeles, CA

$25 per month? Typo or?

That's even cheaper than I am paying for the Standard... How did you managed to get that price?

Dave522

@rr.com

My results

Yea TWC is nice, »www.speedtest.net/my-result/3290845324