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 Review by vukodlak75 
UPDATED: 103 days ago
member for 8 years, 3980 visits, last login: a few hours ago
 Beachwood,Cuyahoga,OH
 $56 per month
 about 12 days
 "Speed is fast and Support has gotten better."
 "None"
 "I had DSL, w/Cable I saved a little bit of money and increased my speed by a lot"
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When I first called for info and an installation date the sales lady got me all fired up. It all sounded great. Then they missed the first date (didn't even call). Then promissed they'ed make it next time, which they did. It was hectic getting my modem in sync, it took 2 days. They had major problems on there side. When everything was set up I was blazing around the net. I don't like their E-mail service. They seem to have problems alot on that end. Sometimes I don't recieve my mail (only sometimes) but still uncalled for. When setting up e-mail don't do it on there site. Call e-mail tech and do it on the phone. I tried on their site and after 2 days my e-mail was still not authourized. but when I called them it only took 5 minutes. I also had to manually change my DNS servers cause the ones they were using sucked.
It's been 8 months now and and the connection is just as fast (advertised 3000/128 and I'm getting around 2300/93), I have a dynamic IP, their e-mail service has improved somewhat and I'm back to using their DNS servers but there price went up $3 from$53 to $56 (including taxes and modem charge of $5).
Overall I'm happy.
Well, I just got the fast package 6000/768 and it rocks.
* Been using the 15000/768 service and it rocks. Just wish they give us more upload speed.
Also, has been very stable.
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Review by egeddes
UPDATED: 168 days ago
member for 8.9 years, 258 visits, last login: a few minutes ago
Bangor,Penobscot,ME
$45 per month
about 14 days
"Very reliable service, round the clock tech support via telephone or web"
"Had to buy a Motorola signal booster but all is well now"
"Great Job Adelphia!"
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I've had Adelphia since last July, but am just now getting to writing a review.
I switched to Adelphia because I could get cable TV, HSI and pay for Packet8 VoIP service for about $10 more than I was paying Verizon every month for Freedom Unlimited with DSL. I've been very happy with Adelphia and never really regreted the switch.
I did end up purchasing a Motorola Signal Booster (HSI compatible) after I learned that our SNR was a little off as was our power level. However, with the booster the SNR is now 34db and the power level is -8. Since we live in an older building with probably old wiring I can't totally blame Adelphia for the signal problem, and since we rent I can't just have new wire ran. So the signal booster seemed like a fair compromise and after rebate only ended up being $50.00.
Overall, I'm very happy with Adelphia and would recommend them to others.
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Review by pinhead3641
UPDATED: 261 days ago
member for 5.4 years, 28 visits, last login: 102 days ago
Placentia,Orange,CA
$56 per month
about 3 days
"Fast, seems to be very reliable in my locale (Placentia, Ca., north Orange County)."
"Expensive, 5Mb/mailbox limit is too small for $56/month; customer service is very uneven."
"Monopoly: one of the worst aspects of capitalism."
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I just tested the speed of my connection. At 8:00 p.m., on a Monday night; tested via:
1) »/stest?more=1
I got 1949 kbps download and 230 kbps on upload.
2) »speedtest.wwwn.com/bandwidth400k.asp
I got 2883 kbps download and 353 kbps on upload.
I'm not sure what Adelphia advertises I'm supposed to have speedwise, nor could I find anything specific on their Web site which claimed such and such a speed for my level of service (dynamic IP, regular ol' broadband cable, not their "premier" service).
Back in 1/2004 I tested the speed of my connection using the same two testers; I got (download/upload) of 2544/240 and 3846/470, respectively. That was at 2:00 on a Tuesday afternoon.
We've been with Adelphia since 1/2002. When we first signed up, they provided us with a cable modem and charged us $54.95/month for service. A little more than a year later, they changed the billing so that we were paying $51.95 for Powerlink, plus $5 (i.e., $56.95 total) for "modem rental." We got our own modem, and for a few months paid $51.95/month. Then my city government apparently/supposedly started charging some kind of $5/month utility tax, so now we're back up to $56.95/month.
Most of the time the network seems to be pretty reliable. My wife telecommutes from home two days per week, so reliability is important to us. As best as I can recall, we've had two or three days where the service was down for all, or a significant part of the day. None in 2004, so far as I am aware, but some in 2003.
It's been a few months since we signed up, and my recollection of that time is kind of hazy. Even so, I can remember a few things worth mentioning. The guy who hooked us up initially was a subcontractor for Adelphia and all he did was connect us. He provided *no* information whatsoever in re: server names/addresses, user names, initial passwords, and so forth. It was basically, "OK, you're all hooked up, everything is working great, I need that check for $31.95 *now,* and here's your contract. Call Adelphia if you have any questions."
I had some questions, so I called them, and in two separate calls (total hold time: about two hours, as I recall), they told me what I needed to know. I supposed I could have worked it out in one call, but I was getting pretty upset after holding for an hour or so, and forgot to ask a couple of important questions. Plus, I wasn't able to implement their instructions with total success, so I had to call back for more information.
I'd say they've gotten a little more sophisticated since then, but I don't know how they are with new subscribers now.
On the two occasions that we've actually had to ask for a troubleshooting tech to pay us a house call, the guys have been reasonably knowledgeable, and on one occasion the guy very kindly re-cabled our connection to the main line with a higher grade of cable (better shielding?) and re-grounded the connection, etc.
I will say that we were very pleased with the turn-around time when we subscribed. Initially we had ordered DSL through another ISP ("Dirtlink"), but after more than a month with no DSL and Dirtlink finally admitting that they had lost our order, I called Adelphia. My wife needed a broadband connection like, yesterday, and Adelphia was able to provide it within one or two *days* of our contacting them. That impressed me. The rest of that story, well... you already read it above.
Overall, I still think $56/month is a little expensive. Adelphia only gives me 5Mb/email account, and their Web hosting is just that: hosting only. I think they give me 10Mb Web storage, but they don't offer any scripts for Web counters or form-to-mail handling, etc. I don't think it is unreasonable to expect them to provide that sort of simple support.
When other cable providers become available in my neighborhood, I'll definitely check them out.
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 Review by BloodRoses
UPDATED: 269 days ago
member for 6.6 years, 2205 visits, last login: a few hours ago
Norwich,New London,CT
$69 per month
about 2 days
"Ping"
"Newsgroups, Price, Inconsistent"
"If you can't get cheaper DSL, it's the next best thing."
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Pre-Sales Information: Had I not already done my research online, it would've been a different story. It seemed like I knew more about what services they offered than the representative that I talked to. I'm rating this lower because most customers are calling them to ask what services they provide, NOT the other way around.
Install Co-ordination: Installer showed up on time, and had all necessary equipment. I was setup within the hour, however I had to complain that I wasn't initially getting my Premier speeds. Points added because I had changed my install date because I was moving 2 days later than I had originally planned (it all happened on very short notice) and my Premier speeds were given to me within seconds of complaining.
Connection Reliability: I have not had any problems in the few months that I've had it, so I'm left with no choice but to rate it perfect for now.
Tech Support: From time to time I get a CSR that's a little bit, shall we say, "out of the loop". But needless to say, despite that, they're usually pleasant to deal with most of the time. I haven't gotten any abysmally un-articulate CSR's yet (unlike Verizon) so this is a good thing.
Services: Newsgroups are absolute rubbish, e-mail is a hack job, most of these things they may as well not even waste their time on. I think most of them are reliable, but they hardly give you enough space on your e-mail account, and 5Gb for newsgroups is horrible (yes I realize Comcast is 2Gb, but anyone that knows how to use NNTP knows 5Gb isn't all that much better, either). This costs me extra to pay for a domain for e-mail (which, to be fair to Adelphia, I was doing before anyways) and I have to pay for a news provider. For 69.95$ a month, I would expect far better service in this area. I would be less critical if I wasn't paying so much.
Value For Money: Rubbish, Rubbish, Rubbish. I'm a sucker for upload and thus I'll keep paying for it, but to me I don't see how I'm costing them any more than *maybe* 30$ to maintain their network and so forth. If you can find DSL for less, don't hesitate.
---
The Good
Ping: They remain fairly consistent most of the time. My West Coast ping test comes to be around 50ms, which is acceptable, but not exceptional.
The Bad
Newsgroups: I think I've said all I have to say here, 5Gb is worthless.
Price: Again, at 69.95$, if you can get DSL do so.
Inconsistent: This is the first cable provider that I've had that has had large fluctations in speeds during different tests. Normally I test within 5 megabit range (5-6000kbps), and generally speaking I normally land at about 6000kbps even, maybe a teeny bit over. But I've also seen tests as low as 1800kbps. This is the results that I've witnessed, however, I'll give Adelphia some credit due to the fact they probably do not have whole lot of bandwidth dedicated to this town. The upload speeds are usually consistent at least.
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Review by ALFinet
UPDATED: 293 days ago
member for 4.4 years, 385 visits, last login: 263 days ago
Fontana,San Bernardino,CA
$30 per month
about 2 days
"Speed, use of my own modem."
"Always has connectivity issues."
"Would get DSL if offered in my area."
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****** I've upgraded to AT&T U-Verse! Please check my review on the U-Verse review page here: »/comment/72331 ******
My Adelphia service was really good, for the first year I had it, after that, adelphia decided to try and protect us by blocking certain ports, and it was all down hill from there.
Day 1: Got home & found an "Adelphia cable high-speed internet now available" thing on my door, I called the number right away.
Day 1: Guy came out, setup modem, called in MAC address, and said "It'll be up within an hour."
Day 2: Service was still not up. Called tech support, supposedly the signal strength in my area wasn't strong enough, they sent tech out who properly fixed it.
1 Year Time period: little problems, mainly out when TV was out due to cable problems or extremely bad weather (IE: fires here in Southern California)
After 1 year of service: Multiple connectivity issues. Modem get kicked off every night, they claim it to be my modem, router, or something else on my network, which it’s not, I've tried to replace it all or remove it, still has the same issues.
Overall: The speed is nice, when it works; I'd suggest 6mbps/768k DSL over this any day. Every night, my modem goes offline and they can't seem to find the problem for over 3 months now.
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 Review by old_dawg
UPDATED: 332 days ago
member for 8.1 years, 1523 visits, last login: 2 days ago
Westminster,Carroll,MD
$58 per month
about 30 days
"Massive improvement over dial up, excellent ping times."
"Local cable office has no clue, no co-ordination with main office"
"Better than 56K modem"
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Well this is a long story but I'll try to give the "reader's digest" version .
Ordered PowerLink service in mid August but couldn't co-ordinate an install date till 8/31. At the time of phone conversation, I informed Adelphia that there was no 'tap' on the cable line outside my house. "No problem", said the phone rep, it
will be handled by your install date. This was after I had visited the local office (formerly Prestige Cable), and spoke with the general manager as well. No problem, he said, I'll take care of it.
(Side bar comment here: I worked briefly for Prestige Cable years ago and know their operaton well).
On Friday the 31st, arrived home at 7:55 (I work third shift BTW) full of anticipation.
A co-worker who lives in another county and has @Home service came along as an observor/consultant. We kill time playing Quake on my LAN.
11 AM I call the local office to inquire as to the arrival time of the installer. "Well , the install window is 8 AM to Noon", was the snippy reply.
11:40 AM, installer calls on his cell phone, "Dude, I'm running late, be there in 20 minutes!".
12:40 PM, installer arrives, looks at my three computer LAN and goes outside.
12:50 PM. installer comes back in the house, reports no tap at pole, says he will file an engineering report and leaves.
Sept 7th, I come home from work to see that a tap has been installed at the pole; also see nice tire tracks across my lawn from the street to the utlility pole.
Sept 10th, call the local cable office as to a rescheduled install date and got placed on terminal hold. Called back and got handed off four times before being told to call main office. Called Adelphia's customer service (10 minute wait) and connected to a very nice person, offered one month free service and addtional discount for first three months to $19.99/month. New install date set to 9/18.
Sept 18th, two techs arrive at 10:30 AM, run cable from pole to computer; done in 30 minutes. Told that modem installer should be right behind them.
01:00 PM, modem installer arrives and apart from small issue with the MAC address of my NIC card, connectivity is quickly established. I have to ask for paperwork before he gives it to me. Web browser and e-mail are fine but no Usenet.
Installer has no idea what I'm talking bout. Call Adelphia customer service for news servers (three of 'em) and that sets up fine.
Initial test done here at dslreports show 1.5 down/200 up without tweaks. I'm happy.
Sept 20th, my buddy w/@Home service calls to game online. I set up Unreal Tournament and the PC locks. Reboot and connectivity goes poof!
Check IP addy and nothing. Power cycle the modem (RCA DCM 235) and watch pretty lights blink for 45 minutes, still nothing. Call Adelphia, wait 30 minutes for tech support. We go through what sounds like a script for awhile, rep finally discovers that there's no record of my NIC's MAC addy in the database (?).
Rep has doubts that I've been online for the last three days (huh?).
Anyway, I give her the addy, she enters it into database, power cycle modem and sync is acquired. Reboot PC and we're back in business.
Analysis to date is fairly positive. Ping times are great for gaming. Speed is more than acceptable after many years of dial up. No warm and fuzzy award for the human side of the equation though. Install process was horrible, wait time for tech support marginal, documentation is minimal.
From a financial aspect, this is still a better deal than dial up anyway you slice it;
2nd phone line (Verizon) $33/mo + ISP (erols/starpower/rcn/) $20/mo = $ 55/mo
Adelphia = $ 49.99/mo.
Motto: a bad day of broadband is still better than a good week of dial up.
I'll update as time goes by; oops I said this would the short version.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
As promised here's a update after a month of Adelphia PowerLink; I hope I don't jinx myself by writing it . After 30 days, I've had no connectivity problems worth mentioning. Speed tests (East Coast) run around 2.5 M, (West Coast) 1.5 M; no complaints there.
Gripes?, mail server is *occasionally* spotty. News server(s) are fairly shabby: if I remember traceroutes correctly, two are in Buffalo, NY and one in DC or Northern VA. No differece in content. Before my old dial ISP account ran out, I was still logging into their news server and seeing something on the order of 3x the number of posts there compared to Adelphia. It's my belief they're throttling content and/or number of posts. My solution was to subscribe to the EasyNews service and at $10/month for 6 Gig of d/l it was worth it to me.
I only look at Adelphia as the 'pipe' provider, if it keeps flowing, I'm a happy camper.
All for now.
************************************************************************************************
Fast forward three months for a progress report...
I now feel like a grizzled "Adolphia" veteran reporting from the front:
> downgraded connection reliability to a three (3) due to multiple occurences of no
connectivity, all lights say OK on the modem, ipcofig shows all is well but nothing going out. Power cycle modem and no sync, ipconfig says there's nothing there.
Default gateway and my machine's IP have bounced four times. IANA server shows
0.0.0.0 on a traceroute (!). Gaming has turned into a hair pulling experience.
> Tech support?, ha, what a cruel joke. If you have a cordless phone and headset, go watch the telly or read a book while you listen to numbing repetitions of their
recorded announcenents until some gnome comes on to tell you that you have a
'unique' problem and the wait for a service call is two weeks !!! Tech told me I had a
QoS of 2 which s why the modem couldn't synch. Hmm, I hooked up my antique
Sadelco RF power meter and read + 10dBmV across the band off the coax cable behind the modem, go figure.
> Mail server?, better have a backup account at Yahoo.
News sever, better subscribe to EasyNews or SuperNews or find a free news server.
> Still better than a dial-up all things considered. Too far from the telco CO for DSL,
so I'm stuck here or getting off the Net.
************************************************************************************************
Well, the dslr bot bugged me to update my review so here goes...
Not at fast as the wild and wooly days (Prestige equipment) but lots more reliable.
Even had respectable d/l from west coast during prime time evening hours.
Ping to private Quake server still hover around 100 ms (could be better but folks
in hell want ice water too).
Still rely on easynews and giganews for Usenet, Adelphia news servers still a joke
in my book (incomplete postings and zero retention).
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Ouch, the dslr bot poked mr again for an update.
What's new?, well Adelphia farmed out Usenet access to Giganews with a 5gig/mo
cap and that's sweet. I currently subscribe to Giganews at $11.95 monthly for
9G a month so I'll save $144/year there. Have to give A. credit here, Comcast only
gives their subs 1G/month access to Giganews.
Overall, speeds are up a bit and pings are down (good thing). $58/month is pricey
in my book but I'm not a cable TV subscriber (been sold on DirecTV (now with Tivo!). Service has been stable even through some nasty winter weather.
I strongly suggest that if you order PowerLink, yout next item of business would
be to subscribe to the Adelphia forum here at dslreports; lots of facts and good people to help out.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Was playing Q3A last night between 2000->2200 hours on (game was hosted by
my buddy on Comcast) and had consistent 50 ms ping tho' I did get two momentary "Connection Interrupted" whilst in the game; overall, that's OK I suppose.
A few weeks ago, area had a relatively minor thunderstorm and was w/o power
for seven hours. Before I shut down UPS, noted that my modem (on UPS as well)
had lost sync which means either the head end (all of 5 miles away) or cable network had lost power also. I still believe the physical plant needs improvement.
I've neen getting badgered by Verizon about DSL being available but dslr CO finder
says I'm 21 K away .
An line from an old " Stealer's Wheel" song says, 'stuck in the middle with you'
describes my continuing subscription to Adelphia Powerlink.
Well for the last two days, d/l speed to west coast sites are in the toilet, input signal is
~ +5 dBmv, Tx power level + 51dBmV (straight shot, no cable TV, no splitters, short drop)
We
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 Review by spellbane
UPDATED: 1 year ago
member for 1.7 years, 96 visits, last login: 2 days ago
Knightdale,Wake,NC
$60 per month
"When the internet was up, it had a decent processing speed"
"System would go down for days, sometimes weeks at a time"
"I ran a business out of my home and they cost me alot of money"
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I took Adelphia as my Cable internet provider in Fredericksburg, VA. They were the only ones available in my area. so my choices were dialup through AOL or Cable internet with Adelphia.
After about 6 months of continued issues with internet being down and a clueless technical support. I ended up losing so much in my home business, that I was forced to go to dialup. dialup is of course, extremely slow, but it was much more reliable and I stayed with dialup til I moved from that location and was able to pickup another cable company.
the internet itself when it was up, was very fast and enjoyable. It seemed they had a bad local box that a fuse was burning out every 3 weeks and they refused to actually fix the problem. they would send out a service guy to replace the fuse, but it would take them 3 days to come out and do it. So I had an AOL backup account that I was paying for as well as the Cable. that was just too costly, so I just went to dial up.
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 Review by BuckarooB
UPDATED: 1 year ago
member for 8 years, 3417 visits, last login: a few hours ago
Cloverdale,Botetourt,VA
$54 per month
about 17 days
"simple to connect and setup - UL speed pretty consistent."
"Need some tweaking, getting about 70% of DL speed"
"Good price - great alternative to slower DSL."
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--------------------------------------
Well I've been a happy customer of Ntelos DSL for 3 years, but recent experience during online game play, all my clan mates began complaining of me lagging - enven though I was pretty much 90% of advertized speeds... okay ping times...
Then I was made aware that across town that Verizon was offering faster DSL speeds for only $30/month (for 1.5mb/384k) compared to $50/month (768k/768k) only available in my area. So I began doing some research to see if there was another DSL provider that I could get faster speeds from... but was unsuccessful.
A year ago or so the local cable company laid in cable into my relatively new subdivision, so I went investigating to see who the provider was. Since I've had DirecTV since we moved into our house (because there was no cable here 6 years ago), I wasn't interested in cable TV. I found that Adelphia was the provider. I signed up on their website and as promised 2 days later an Adelphia rep called me to say that they had forwarded my request to the local office for a site survey and that they would contact me to make an installation appointment.
So about 2 weeks later I get a call saying that the site survey was complete and they could come out and install the cable whenever I was next available to be at the house. So I took an afternoon off and met with the installer. He ran the cable from the underground box to my house and just laid the cable above ground and said the cable burial crew will come out at a later date to bury the cable. I had bought a couple of Cable diplexers for him to use, because my house was already wired for cable and I was using the cable to run my sat dishes (I've got the triple-LNB for my HD DirecTV and also an internationl DBS) so I needed to have the cable modem share the same cable in my house with my Dish signals. He said he's never used them and didn't know if they would work. So I figured if it doesn't work I'll just have to run new cable to my dish later on. But all worked well with the diplexers.
I'm consistently getting 2.9m down and 500k up... so it looks like I need some tweaking to see if I can get closer to the advertized 4mb down of their premier service. I'm wondering if I still need a cable splitter even though I'm not using the video portion of their signal, because I've heard that a few people have improved performance due to the filtering built into the splitter. I wasn't given a splitter so I may just go and purchase one, to see if it makes a difference, and I'll update here accordingly.
I notice some higher ping times to servers on the west coast, but over all I'm pretty happy with the service...much much faster download for only a few$ more than my previous DSL.
If I was to do one thing differently I would have gone into Bestbuy or Circuit and activiated with them because then you can get a cable modem for free... as for now I'm renting for $3/month until I decide to go and buy one for my own.
-------------------------
---Update Nov 15th----
Been working great so far, think I need to get a splitter as my download speed hovers around 2-3MB down instead of the advertized 4MB. The upload speed is very consistent @ 500kb. Socom2 and Halo2 work great with my new service. I have just called to have my DSL with Ntelos disconnected.
The ONLY problem I had was when they buried the cable at my house last Tuesday, the digger cut my phone line so my house was without a phone for an entire day. Had to have Ntelos come out and run a new line, which they will need to bury at a later date, hopefully they won't cut my CABLE!! And I hope that Ntelos doesn't charge me for Adelphia's contractor or I'll have to drive over to the Adelphia office.
Strange that I can't call the local Adelphia office, since they 'don't have a phone#' according to the Adelphia toll free number.
---------------------------
I was transferred over to Comcast HSI
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Review by lithiumnitro
UPDATED: 1.1 years ago
member for 3.3 years, 27 visits, last login: 220 days ago
Los Angeles,Los Angeles,CA
$117 per month
"smoking speed. always up. i usually have bragging rights"
"webmail interface is clunky, but i don't use it, so it doesn't bother me"
"imo, adelph premiere is totally worth the money"
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i've had adelphia cable for almost 3 years now & i can count any outages on one hand. i ordered the premiere package & have never looked back. speed is addictive. i test often and am consistently around 7,000kbits down. upload is also great and steady at around 750-800kbits going up.
i've used tech support a few times and so far everyone at adelph i've encountered has been friendly and attentive and, best of all, they were AMERICANS who i could understand clearly. wait time for support last time i called was less than 5 mins.
i really have no complaints and would recommend adelph to anyone in my area. i live in hollywood hills west, near the fairfax/hollywood blvd. cross. i'm only hoping that TW doesn't screw these halcyon days up when they take over.
i wanted to post this review because when everything works, people take it for granted & don't say anything. it's only when things don't work that people or a company hear rants about it. so i think it's just as important to tell people when they're doing things well. good job, adelph. i will stick with you guys.
__________________________________________________________________
UPDATE FOR OCT. 3, 2006
well things are starting to go wacky. 3 and half weeks ago i called adelph. to find out why my DL speed started dropping consistently. after running tests and confirming it wasn't my modem, tier 2 informed me that TW hadn't taken things over yet, but said they would be re-routing things for some time to come. the tech said it's likely once everything is settled, my bandwidth should explode beyond what i was getting before.
i don't know if i'll have the patience for it. i haven't seen my DL speed exceed 3,000kb once in the last 3 weeks. in fact, most of the times i test it's around 1,500kbps. before all this, i never recall seeing my speed anywhere but 6,000 + range. so now its time to call again & either switch plans or demand action, because i'm not paying premiere price for this crap. all my fears regarding TW's takeover are slowly being confirmed- 4 years of great service down the crapper. i guess i should expect it from a co. that calls it's broadband service "road runner." what a joke. but i hope i'm proven wrong about them. i will update this again soon.
____________________________________________________________________
UPDATE FOR OCT 9 2006
things have stabilized a bit. after bottoming out there for awhile, speeds have gradually improved over the last week. i'm testing a few times a day, every day, and have seen my full speeds restored during off-peak hours. i'm still seeing drops down to 4,000k consistently between 5-9 pm every night though. but that's good enough to keep me in a holding pattern. frankly i'm terrified of switching isp's for the sheer headache of it, so i'll at least give TW a shot. i was somewhat glad to read in PC World that TW ranked 3rd in the nation as a broadband provider, based on PC World's readers report cards.
interestingly, i've noticed my upload speeds now are routinely pushing 1MB, which i will not argue with. i'll update this again when things get better or worse.
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UPDATE 9-14-2008
well, just to close this thread for good, i wanted to report that things with TW now have gone just as well or better than w/Adelphia. service has continued to be rock solid and i've since upgraded to TW voip, which has also proven great and dependable. please note my mo. cost includes cable, unlimited voip and premier-tier internet.
i also would like to add the TW customer service has proven better than Adelphia's was, both for billing and tech issues.
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Review by wastedfluid
UPDATED: 1.4 years ago
member for 6.9 years, 185 visits, last login: 24 days ago
Danville,Danville City,VA
Contract price not specified.
about 180 days
"Conneciton Reliability, Tech Support,"
"Money/Month"
"Get it if you can afford it"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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With disregard to the price, the installation was easy, as well as the connection reliability. I gave it 4 due to the fact that it HAS gone down once before, that's about it. It's on 24/7, never disconnects, or anything. I am currently having a packet loss problem, but that's not adelphia's fault.
Tech support is o.k, but i usually call when something messes up big, and Teer1 INSISTS on trying to solve my problem when i know they can't. I've called twice about issues, and insisted to speak to Teer2, but Teer1 is very stubborn.
Adelphia is a great isp, with me getting about 4mbps down, 200kbps up.. who can argue? The cap is set at 3mbps, but true enough, i get 4mbps down, every time.
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Adelphia HSI
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