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 Review by Authority 
UPDATED: 1.7 years ago
member for 9.6 years, 1401 visits, last login: 6 days ago
 Beverly Hills,Los Angeles,CA
 $36 per month (12 month contract)
 "They're in bankruptcy and will be sold!"
 "Managment convicted of fraud, poor technology, poor service"
 "Avoid at all costs"
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Happy to say the management is in jail and/or employed. It's satisfying to see people get what they deserve.
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 Review by bbrcat
UPDATED: 1.7 years ago
member for 8.9 years, 3744 visits, last login: a few hours ago
NH
$49 per month
 about 7 days
 Verizon
"Speed is generally stable and not too bad"
"not many(some loss of service during storms)"
"Pretty consistant service"
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Update-My speeds are now in the 5000/356 range which is fine with me.I am now serviced by Time Warner(Road Runner) with the Adelphia buy-out
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Updated- My service continues to be very reliable and speeds are still real good.With only 1 other home in my neighborhood utilizing cable service,this is better still !
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UPDATED:Well,as is usually the case with Adelphia,nothing stays the same.Though my upload speeds have remained fairly constant,my down speeds have been all over the board.I now can rarely get past 1500,despite all tweaks,though this is still acceptable to me.
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 Review by UglyDork
UPDATED: 1.7 years ago
member for 7.8 years, 3031 visits, last login: a few hours ago
Buffalo,Erie,NY
$130 per month
about 10 days
"Rarely down, fast downloads, great pings"
"Price/Customer Service"
"It works"
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Since last review, still working great. Very few outages, consistent speeds always at least 1mb/second. Email is all right. Sometimes I do get authentication errors but trying again seems to resolve it. I only wish they would release their web based email, which was supposed to already, be rolled out this past summer.
Speed test just taken...
2002-09-06 20:29:58 EST: 2038 / 123
Your download speed : 2038361 bps, or 2038 kbps.
A 248.8 KB/sec transfer rate.
Your upload speed : 123475 bps, or 123 kbps.
Seems like broadband .. above the 1mbit barrier!
Trace to dslreports...
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 24 ms 10 ms 9 ms 10.0.92.1
2 30 ms 7 ms 11 ms 64.8.20.97
3 7 ms 9 ms 17 ms 64.8.1.206
4 22 ms 32 ms 25 ms g1-02-00-00.r0.buf00.adelphiacom.net [66.109.11.
129]
5 65 ms 41 ms 61 ms p3-02-00-00.n0.dca00.adelphiacom.net [66.109.0.6
9]
6 36 ms 44 ms 86 ms p3-00-00-00.r0.dca00.adelphiacom.net [66.109.0.1
42]
7 38 ms 38 ms 39 ms p3-00-00-00.p0.dca90.adelphiacom.net [66.109.6.1
50]
8 38 ms 64 ms 63 ms 198.32.190.28
9 43 ms 44 ms 61 ms hrndva1wcx3-oc48.wcg.net [64.200.95.93]
10 40 ms 92 ms 49 ms hrndva1wcx2-oc48.wcg.net [64.200.95.77]
11 44 ms 77 ms 67 ms nycmny2wcx2-oc48.wcg.net [64.200.240.45]
12 43 ms 49 ms 66 ms nycmnyhlce1-oc12.wcg.net [64.200.87.114]
13 58 ms 58 ms 69 ms nycmny2lce1-netaccess-atm.wcg.net [64.200.86.150
]
14 61 ms 49 ms 50 ms a9-0-0-1165.msfc1.oct.nac.net [209.123.11.10]
15 46 ms 70 ms 56 ms www.dslreports.com [209.123.109.175]
Trace complete.
Very happy with service over all. I don't do much online gaming. I did try unreal tournament a few times and I was able to connect to most servers with very little latency. I do use the upload for my web sites and I find it satisfactory as well. Sure it could be faster, but for the price, I can't complain.
Update 3/26/03
Everything is still perfect. I know own a 2nd PC and have the connection routed to both PC's. Everything works better than expected. Email is fine, I still prefer Outlook as my client although the web based system works fine as well.
TV reception is great, I am happy with the channel lineup. I would like to see VOD come to the Buffalo area though.
Update 9/27/03
Everything seems the same. Still a great connection. Since last updateing, I can't recall when the service was down. I do recall a slight slowdown a few months ago but that has since been resolved. Email is working fine as well.
I always have and continue to recomend powerlink to anyone.
Update 3/19/04
I have since moved to a new address around Jully 03. The transfer of powerlink/digital cable was problem free. I kept my same modem and box. Called in advanced. When I went to the new house, simply connected digial box and modem. Both sync'd up and were ready to go. Speed and latency at this new house are fantastic. Same as my old apartment. The new house is in Cheektowaga.
Since my last review, Adelphia has also raised it's upload from 128 to 256kbps while keeping the price the same. Email has also been great. Adelphia also uses giganews for there news service.
Currently, I am thinking or getting Vonage and Adelphia's DVR.
Update 10/11/04
I have had Vonage since August. I haven’t had any Adelphia related problems with it. It worked great. I’m currently porting my Verizon number over and plan to cancel Verizon my number is transferred.
I also purchased Adelphia's DVR service which has been working great.
Powerlink is rock solid as usual. Still on the 3000/256 caps.
Adelphia is starting to roll out VOD with out a price increase. Looking forward to that.
Update 04/25/05
Performance is simply awesome. We've recently had both the upload and download increased at no cost. As well as mailbox size inceases.
The cable TV side is a bit pricey IMO. With Verizon soon to be offering naked DSL, I may be switching over just to find a cheaper rate. Performance has always been rock solid with very little down time.
My Vonage connection works great as well as my wired/wireless network.
I also have the DVR which is pretty cool. Looking forward to VOD as well.
Update 03/13/07
Still same performance. Very few outages, great speeds, latency, DNS, etc.
Time Warner absorbed Adelphia in my area but I have yet to be migrated over. Vonage still working great, now have pretty good high-def line up as wel as VOD. Price is high which is my only complaint. I'm currently looking into other cheaper solutions but this has nothing to do with performance, only price.
Update 02/18/07
Moved across town to a new house. Had to cancel service and sign up again. I was not allowed to transfer for some reason and they couldn't get a tech out for 10 days. (even though the previous owner had TW server.
When the tech came, he plugged the cable modem in and then cut a cable drop in the basement. I did not tell him to cut this cable. Wiring inside the house is mine. I was going to put all the network gear in the basement via this drop and now was not able to. When I called to compain, the first girl I spoke to apologized and scheduled a tech for a week away and said it would be free since the tech cut the line without my permission. When the date came, the tech was a no show. Called again and this tech said no work order was ever put in, so it appears the previous girl was just telling me what I wanted to hear so I'd get off the phone. This tech told me there would be a fee of $45 to run the line again, even though it was cut without my permission or knowledge. I was irate, asked to speak to manager and was denied. I eventually hung up on him. I then went outside opened my cable feed (just a weather resistant splitter) and run my own drop to my house (I have all the stripping tools/equipment) using quad shield RG6 cable with compression connectors.
All is well and I have my network system back in the basement.
The price is just way too expense. I've since downgraded to the lowest speed and no premium channels. FIOS is in the area and once becomes available, I hope that will bring lower prices. The price I list in my review is for HSI/Dig TV/DVR
All in all, the service is fine, I'm happy with the channel line up and internet speed/quality. Just the customer service and pricing is bad.
Followup comments:  mindadapanda
join:2006-08-03
Arcadia, CA | high pricing umm $130 for just HSI thats pretty bad pricing if u ask me.
i pay $40+ for 5mbps/768 | |
| | thefett
join:2001-02-05
Auburn, NY | Re: high pricing i believe thats the total price internet/cable/dvr all packaged... | |
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 Review by BurntCricket
UPDATED: 1.8 years ago
member for 9.2 years, 4756 visits, last login: a few hours ago
Cleveland,Cuyahoga,OH
$40 per month
about 2 days
"Fast speed, No downtime"
"No Servers allowed, but this is meaningless to me"
"Good deal"
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I have had Powerlink for almost a year so I figure it's time for an objective review, I had DSL for two years but it got a little expensive to have the 1500 line, Called on Friday, picked up install kit on Sat. Didn't have a chance to install until Monday and connected with no problems, Ran 2900/100 until last speed upgrade and now runs 2900/240. No complaints.
Migrated to RR, updated review is there
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Review by hescominsoon
UPDATED: 1.8 years ago
member for 6.7 years, 1481 visits, last login: 24 days ago
Brunswick,Frederick,MD
$50 per month
about 7 days
"rock-Solid Connection"
"Tech support, e-mail"
"Good as for as cablecos go..but dsl is more attractive for me"
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I was intially concerned about using Adelphia. I read up on them and their netork/routing/financial problems made me hesitant to even sign up with them. Finding that DSL is not available here and being unsure of the phone line quality..i signed up for the cable modem service. I am not calling it broadband for a reason which i will detail in a bit. The service has been rock solid..i have to give them credit for that. However i found out through checking the ip address that the network is not Adelphia's but AT&T's. Later when i started a 100 meg download using getright and 10 segments(equivalent to downloading 10 files from 10 different locations at the same time) I noticed my speeds were much lower than what i had with comcast. I fired up netpersec and noticed the average never went above 500 kbps and spiked rearely went above 600 kbps. I got concerned that there maybe a technical issue so i called tech suport. The resonse to my question was ,"Be glad it is that fast". what? I called back and was told that there is a cap of 500kpbs on the modem which is 1/3 the speed i was getting with comcast and that Adelphia only owns the subscribers in this area not the network. Lovely. I did some more research and found that Adelphia's network is oversold to an extreme and that their financial problems are only getting worse. I called my local internet manager and was told our area will be getting migrated to Adelphia's network this month.
Update: The migration is complete and things are much better....I constituently get 3 megs down and around 100k up. The connection has been rock solid which is something i could not say for Comcast in Baltimore. I cannot say anything about if tech support has changed since i have not had to call them. So far the new e-mail system seems to be working much better than the old one too..
UPDATE: 10/09/03
Verizon online dsl is here now and i am making the jump..i am getting full 1.5/128 with adelphia i was getting 3/70. Cost is the main factor..i can live with 1.5 down..the extra upload of my DSL is great. It has been good Adelphia in terms of internet..:) Next to go will be cable when i get my dish..:)
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 Review by applianceguy
UPDATED: 2.1 years ago
member for 7.7 years, 210 visits, last login: a few hours ago
Hamilton,Loudoun,VA
$37 per month (month by month)
about 12 days
"Great broadband when none existed before. Now I"
"Sometimes"
"Recommended to friends and rarely have problems."
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Here in Loudoun County (Northern Virginia) we had no broadband options untill Adelphia offered PowerLink 4 years ago. I would have gone DSL or wireless had they been available as I was desperate for anything faster than 56k. Those options are now available, but, I'm staying with Adelphia as I like the cable reliabilty and the normally superior speeds (tonight I have 6281download and 815 upload) that blaze! I use T-1 connection at work that is very good, but when I get home I can see the difference, definately. I was happy with the regulay HSI, BUT, just switched to the Premium with a claim 6000 down & 786 down and I'm getting speeds in excess of claimed speed !! Yaaa!! I love it!
The switch-over to Premium happened in 30 minutes after calling tech-support and only costs me an additional $17 per month. I get discounted HSI regular $20.39 (because I use Adelphia full package cable TV) + the $17 = $37.39.. not bad for superior and ultra fast Internet Access. I really hope any sale of the Adelphia HSI to Time/Warner or whoever doesn't diminish the excellant service I've been getting. T/W did quite a job on AOL (not my favorite) ,but, they sure did a number on them.
Tech support has been very good on the couple of times I've needed it, so, overall I'm impressed. I initially wanted to do a self-hookup, but it wasn't available so the company allowed me free installion. I leased a cable modem for the first 6 months but found out that buying my own was more cost efficient. I now own a Motorola Surfboard SB4220 that can handle the new 2.0 cable standard and am pleased with the whole experience.
Overall, I do recommend Adelphia.
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 Review by curlupanddie
UPDATED: 2.2 years ago
member for 6.1 years, 70 visits, last login: 112 days ago
Huntington,Cabell,WV
$45 per month
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service has been changed to comcast.
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 Review by BAF
UPDATED: 2.3 years ago
member for 5.7 years, 730 visits, last login: 19 days ago
South Glens Falls,Saratoga,NY
$60 per month
"Good speed at times"
"Random disconnections and lag outs (not too often)"
"It is good for being my only internet choice (except dreaded dialup)"
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-- Update 8/7/07 --
So Adelphia is officially gone. TW took over and did ineed lower our speeds. The big upgrades gave us 15/1, which woulda been 16/2 on Adelphia. Oh well, it was a good ride while it lasted, and the forum rocked too! Bye Adelphia, I'll miss you.
-- Update 7/21/06 --
Had 6/768 for a year, its great now. Getting around 7mb down and 880 up! Hoping that when TW takes over they don't screw us over and lower our speeds.
-- Update 7/2/05 --
We have had the new 6/768 tier for a few months now, it's okay (a bunch of people can get like 8/900, but i only get 7/700 or so). I hope to see the 16/2 tier soon 
-- Update 2/19/05 --
Well, a couple months ago the terayon was being crappy, slow speeds, constantly losing sync. Got a SB5100 from Adelphia. It worked much better. Got 2.6-2.8mb down and 190-240 up consistentaly.
About a week ago we upgraded to premiere. Our caps were raised to 4mb/512kb. I was getting 6mb down 600-700kb up when they first upgraded us, then ever since a couple hours later, its been 4.2-4.4mb down and 360-520 kb up. Not too bad, I am not complaining. Much better than normal.
Also, routing was wacky. It seems normal now. Traceroutes seem to go to a closer area, and not hop uselessly across the county. Thumbs up for fixing that finally, Adelphia.
running 10s outbound test (client to server) . . . . . 522.61Kb/s
running 10s inbound test (server to client) . . . . . . 4.31Mb/s
Pretty good. We usually average in this area though:
running 10s outbound test (client to server) . . . . . 522.61Kb/s
running 10s inbound test (server to client) . . . . . . 4.31Mb/s
We went to the CO and got the self install kit for the standard teir, 3mb/256kb. $24.95/month for 3 months then $57.95/month thereafter.
15 mins later we got home with the self install kit and i set it all up. We were told it may not be usable till the end of the next business day (nobody had had it at our house before, and there may be a filter to remove). It synced right up, and i proceeded to install. I didnt like having to install activex stuff to install, but i did. After it failed on our account number multiple times, I decided to unhook the router and hook right to the modem. Worked on the first try.
Get on and speed test is 2600/130 ... wtf? So i check on other test sites and i get 240-270 kbit upload consistantly.
This has a dynamic dhcp ip. They gave us a Terayon TJ 715X and it is hooked to my D-Link DI-604 router, and my Microsoft wireless lan AP.
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 Review by crypto7ogic
UPDATED: 2.4 years ago
member for 8.2 years, 987 visits, last login: a few hours ago
Colorado Springs,El Paso,CO
$53 per month
"faster than DSL - and no PPPoA or PPPoE/modem authentication to dork with"
"1st level support has no data about scheduled or other maintenance which affect service"
"Adelphia was wildly inconsistent, Comcast seems better so far"
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Adelphia is now Comcast. In a previous review I told of an incident from ~October of 2005 in my neighborhood which took 7 technician visits and easily 20 calls to resolve. Well, nothing like that has happened before or since. From what I have heard the transition from Adelphia to Comcast has been a "nightmare" (Comcast employee's assessment). However, what few outages I had were at night, were resolved by morning, and have appeared to be short and minor. My total cable bill has dropped to about $105/mo -- that's down $3, and includes 8 Mbps/768 kbps up "Premiere" internet and basic cable TV (78 channels). The only thing Comcast screwed up, and not just for me but a co-worker of mine as well, were the billing statements. If you opted out of print bills for online (e-mail) statements, you might have received both, one, or none of the formats you picked. This resulted in false late charges for me and my co-worker, which I had rescinded, but I think my co-worker was not so lucky. I was more vigilant than he in calling Comcast to get it straightened out and I even accidentally paid 2x for 1 mo. So he might not have tried to get the charges reversed.
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 Review by marcelle19
UPDATED: 2.4 years ago
member for 7.7 years, 1698 visits, last login: a few hours ago
Upland,San Bernardino,CA
$52 per month (6 month contract)
about 90 days
"Download Speed was pretty good; now, according to the speed tests here, it's pretty crappy."
"Tech Support has much gone back down from my last experience with this company, and they are capping my signal."
"It'll do for the price - when the special is over, so is my being a customer."
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Even having this company find where I lived to install the service was a terror. They couldn't seem to find my place; finally, I noticed some Adelphia vehicles in the neighborhood, and physically walked a field supervisor to where I live. It took a couple more days to find that my address was now in their database, and I proceeded to order.
I found the Ontario office to be particularly bad.
I ordered the upload at 400, and it is consistently higher than that. Download on same package was from 3000 - 4000; I haven't hit the ceiling in this, but am satisfied with the speeds I am getting, after the initial first few days.
Well, I just did a few different speed tests, and I am at about 1/3 the speed I should be getting; at least, on the speed tests here. My downloads seem okay, other than that.
I ordered the Premium Package, but didn't want the Digital Cable for the TV, and the unlearned field tech said they only offered the digital now, so I ended up going back to the office and telling them what the tech said and that I had no use for digital, since my TV is far from that, and they fixed me up.
Then, I got two bills at once, which ticked me off, and the customer service rep I talked to said they always rolled it over on the 23rd of each month. I was astounded, and told him that all they could expect from me was the $52.00 I would normally owe. The customer service rep said this after I had been assured, the month before by another, friendlier customer service rep, that I would be getting an eleven percent drop on my bill.
What a ball of BS.
Well, it seems they've capped my download and upload speeds to less than that which is what I am supposed to be paying for.
After this contract is up, I think I will shop it around - Verizon just has not been honest enough with me.
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