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 Review by sfogliatelle 
UPDATED: 3 years ago
member for 7.5 years, 2085 visits, last login: a few hours ago
 Orlando,Orange,FL
 $55 per month
 about 3 days
 "no apparent outages that I'm aware of"
 "they couldn't find their ass with both hands in the dark"
 "their terrible reputation precedes them"
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Having moved from Palm Coast (Flagler county) to Orlando I was under the impression that for once there would be a choice as far as cable/DSL/internet providers were concerned. That was an incorrect presumption.
At the time I was ultimately able to make contact there was but one high-speed horse to ride: Adelphia. I say ultimately because of the needlessly difficult layers of prompts and mail levels one needed to travel through in order to establish something as basic as a desire to spend money to open an internet account.
When I was finally able to speak to someone with a pulse I was most concerned with the download/upload connection speeds. Routine, ordinary inquiry, or so I thought but their subjects seemed to knock the account rep for numerous loops. Used to Bright Houses' near-8Mb downloads I was unhappily informed that speeds like that cost a whole lot more than $45 a month. For under $50 the best I could hope for was around 2Mb.
I also discovered that the modem was an additional $5 a month; a charge I never saw on a Bright House statement.
The tech who installed it (the modem) had just ran out of his stock, so another tech was dispatched to my apartment. The device (modem) he installed was obviously one which had been previously installed.
As for the thought of having a 'choice' between providers...that was a fleeting thought as well. The Orlando/Orange county area has long been carved/sliced up into territories, where lines are sometimes drawn literally across a two-lane street. Having spoken to a few Bright House reps in different mall kiosks I'm told that Bright House just flat-out isn't available to me at my present location. Period.
The news now is that Comcast will be the name on the invoices. Having no past experience with them it's a wait-and-see for now.
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 Review by Titus Pullo
UPDATED: 3 years ago
member for 5.4 years, 1969 visits, last login: 3 days ago
Charlottesville,Charlottesville City,VA
$60 per month
"Consistent speeds, minimal downtime"
"When things go wrong, they go really wrong"
"Powerlink service in this area is very good :: but I've moved on"
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The good:
I am a 6 year customer of Adelphia Powerlink. In the beginning, there were numerous problems with email and uptime; however, speeds since the year 2000 have been very good, consistently ranging from 2500 to 2900. Upgrades in 2002 improved uptime and email significantly. The addition of Giga-News for Usenet access is also a plus (5 gigs a month).
The caveat:
Tech support. It seems like the right hand never knows what the left is doing. Area-wide outages are slow to propagate -- or never do -- to phone tech support, leaving you to do the “reboot the modem” dance repeatedly, when you know the problem is beyond your drop. Truck rolls are usually spot on, though you'll often wait over a week to get a human to your door.
The bad:
They're a cable company: need I say more?
Bottom line:
I would recommend Powerlink to anyone shopping for high speed Internet in the 22902 zip. Sprint DSL service is available at roughly the same price but at one half the speed -- if you're close enough to a CO -- for a one year contract.
Update: 3/29/05
Adelphia is currently overselling the Charlottesville area. Consequently, performance has declined over the past 3 months.
The problem is more than likely due to introductory offers of $26.95 for 6 months to pump up subscriber numbers; the result is that I am consistently under 3000 down since going up to a 4000 cap. Am I complaining? Not yet, but ping performance and DNS resolution times are beginning to suffer as the queues of congested nodes grow.
The result is web pages that used to ‘pop’ fully open with a mouse click now trickle images like melting candles during peak hours.
Update: 5/21/05
Speeds are back up to par, with tests ranging between 2600 and 3600 down (depending on time of day). The worry now, of course, is how Comcast's acquisition of Adelphia will affect my current performance.
Update, 9/29/2005:
Outages are occurring in the Charlottesville area with alarming frequency. I’ve experienced three service interruptions in the past month, two of which denied Internet access for the entire evening, Another service interruption occurred when a thunderstorm caused a power outage, whereupon power was restored within an hour, cable TV service within two, but Internet access took more than 5 hours to return. The latter was a repeat performance of the previous month when a thunderstorm brought Powerlink to its knees for an entire evening while their cable TV worked perfectly. I don’t know what the problem is lately in Charlottesville, but I’ve made calls to two providers and I am arranging for a satellite tech to check line of sight.
I wouldn’t be so quick to check alternatives if it weren’t for the fact that Comcast will soon take over the system, and that the tech support on these issues was woefully inadequate. I called PTS two times knowing fully well there was a problem upstream with obtaining an IP, only to suffer a script reader that required the same old router/rebooting/pc troubleshooting [sic]. A trainee knowing what the modem status lights indicated should have realized the problem was likely beyond the drop (yes, I told the phone tech I had 3 solid flashing lights on an RCA DCM235).
Adding insult to injury, during all three incidents, it took well over 5 hours for the fact that these were all service area outages to prorogate up the line so that either a phone tech knew about it, or someone implemented a phone message informing those that called Adelphia that there was an area outage. All the money Adelphia has thrown at their Technical Support System has done nothing: it is still how NOT to run tech support, and they are still writing truck tickets for area outages. I guess I had better cancel mine today or the poor tech will show up with a thumb up the a**.
Bring back the status page; it was as effective as phone support – especially when you weren’t able to get online 
Update: 11/21/06
For the third time this year I'm unable to reach enough websites in my favorites to be a royal PITA. This is not a DNS issue, and people in Charlottesville (the local MUG, for one) are starting to scream. The only way I can reach dslreports dot com via Adelphia is through a free proxy (the-cloak dot com); however, dslreports resolves fine through Adelphia, it simply won't load as packets die at some point in route (traces confirm this). I helped TS with this issue the last time by providing traces etc., but this time I was not elevated beyond tier one support, and basically told the problem was on my end. Well, the problem is on Adelphia's end now because I'm dropping the service as soon as I can drop the modem off at the local office; I hooked up with Embarq DSL service today.
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 Review by leadheadcomp
UPDATED: 3 years ago
member for 6.6 years, 2034 visits, last login: 30 days ago
Blairsville,Indiana,PA
$120 per month
about 1 days
"Very Fast at Times, Tech Support Good"
"Sold to Time Warner and Comcast"
"Dropped them and went with Verizon"
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Review by Adelphia21
Posted: 3 years ago
member for 3 years, 1 visits, last login: 3 years ago
Church Point,Acadia,LA
Contract price not specified.
"a"
"a"
"a"
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a
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Review by azhuey
Posted: 3 years ago
member for 3.8 years, 69 visits, last login: 2.6 years ago
Dillsburg,York,PA
$45 per month
about 60 days
"Decent service"
"Wallgarden system buggy"
"Horrible"
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Let me give you a bit of history...
I moved from Comcast where I was happy into an area with Adelphia. This was a year and 3 month ago. During that year the only time my service dropped was due to either A) Outage or B) payment. So no big complaints so far. I then moved back in August to a new apartment. This is where all the problems began.
A week before my move date, I called Adelphia and scheduled a move date. On that date the technician came out and connected me very promptly. Things were fine but then I did not get a new bill. After about a month of having the service, my speed dropped from 4MB to 1MB downstream. I called CS and asked what the problem was. I tried to browse the WWW and kept getting the Adelphia sign up page. So they reactivated my account. Then, I kept receiving these calls about my bill being sent back. I called and made sure they had the address. Still no bill. Then lo and behold, service disconnected. I called them to reactivate my service. I was told 24 HOURS until I would have service again. I called and called and called to get my service turned back on. I finally got through to a TS person who turned it back on for me. A week or 2 after that my connection speed dropped again. I called CS again and was told that I was put into a wallgarden because I made a change to my service. I was like, HOLD on. I do not have TV and the modem I have is over 3 years old. From the above experience, I want to be rid of Adelphia.
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Review by Littlebit92
UPDATED: 3 years ago
member for 6.6 years, 347 visits, last login: 120 days ago
Buffalo,Erie,NY
$60 per month
about 4 days
"When it works it's pretty fast"
"not stable and not reliable"
"Three years and I am not so happy"
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Ive done a review on Verizon because I had DSL for over 3 years and it was great for me. It was stable and reliable but I was stuck at 768. So, I decided to try the Adelphia Powerlink since they have the $19.99 per month trial for 3 months.
Since I have satellite, I had to have the guy come out and test the cable to make sure it was ok. He found it to be a little old so he replaced the cable all the way back to the pole and then brought it in by my computer for me. He even got here early for the install. He left and I hooked up the modem, plugged into my computer and was here at dslr for the first test this morning. Im a suburb of Buffalo and the east coast test this am was 3631/116. Needless to say, I was thrilled. I ran into a problem trying to get my old Netgear Router to work, gave up and got a new router that works great. Tested the line this evening to see how we were doin during a peak time and so far we are still doing pretty good. 2543/116 was the worst we got. The speeds are great. So, now we will just see how reliable and stable Adelphia is. Since we didnt have cable service the Powerlink will cost us about $56 after the trial including broadcast channels 2-23 which I just hooked up to my pc tuner and $3 per mo modem rental for the Motorola modem.
I will update after we have it a while.
Oh... and a warning DONT go to the Powerlink outlet in the mall in our area.
UPDATE 5/19/2003
I seem to be holding pretty well at the moment. Most of my speed tests are at about 3300/116 or so. I think I am even brave enough to cancel my Verizon DSL!!!
UPDATE 11/6/2006
Well, obviously I have had this long enough now. I have the Premier level. Our connection is not at all stable and It fluctuates drastically. At times it is as slow as dial up. When I had to call for service it is always jumping through the same hoops over and over. It took them 3 months to figure out a squirel chewed the line. If FIOS comes this way I am jumping on it. If DSL was more than 768 for my home I would go back to it. Adelphia/Time Warner is just too expensive to be this unstable.
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 Review by steelhead78
Posted: 3 years ago
member for 4.2 years, 502 visits, last login: 2 days ago
Carrolltown,Cambria,PA
Contract price not specified.
"Great service, very few issues"
"Wish we had extreme in this area"
"Definitely recommend this"
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As an employee of Adelphia, for years I installed the service without it being available in my area. It drove me crazy having to come home to dial-up every night. So of course, when I was told that it was finally ready to go, I grabbed a modem and was set up and ready to go within an hour.
Being that I had lived in my house for a while, I already had all of my lines in place, so there was no big issue with doing the actual install. But at the time, there were new billing codes for my office, so my account had been set up improperly. One quick call and I had it set up and ready to go.
It's been nearly 3 years now since I installed the service, and since then, there have been very few issues. I have nearly always reached or passed the advertised 4/384 speeds. Once where the system needed rebalanced not long after I got it(that left me off for part of the weekend), a few times during storms (which I rarely use my computer at that time anyway), and just a few weeks ago when doing some work transitioning some of our equipment at the head end to Comcast, there was a slight mix up and I was out for a few hours.
There were a few times(I believe only twice) when there were congestion issues that would slow speeds to a crawl during the evening hours, but those have been quite a while ago now.
The only other issue is with the Freedom software. It works good, most of the time. Every few months, though, all of the Freedom software will deauthorize, then I need to run Dataremover, uninstall all of my Freedom, then reinstall to get everything back up and running. It can be quite annoying, but it is free and seems to work very well.
Now within the next month and a half, the rest of our area will be transitioned to Comcast, and during that time, there may be some hiccups (anytime you make a transition of this magnitude, you have to expect some issues to arise), but these are usually all smoothed out rather quickly. After that, my DL will be up to 6 meg, and I don't anticipate any issues with reaching the advertised speeds.
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Review by rbutcher1986
Posted: 3 years ago
member for 3.7 years, 3 visits, last login: 3 years ago
Buffalo,Erie,NY
$59 per month
"Speeds are Incredible"
"Pricing is high"
"Fast Internet Speeds are necessary for Online Gaming."
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I order the 6mbps down and 768kbps up package for my Cable-powered internet; however, my speeds are generally even faster. Now online gaming is fantastic.
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Review by GhostDoggy
UPDATED: 3 years ago
member for 4.5 years, 572 visits, last login: 1 days ago
Buford,Gwinnett,GA
$58 per month
about 3 days
"Fast, damn fast!"
"Too early to tell. Maybe stealth ports, blocked outbound ICMP, etc."
"4-Meg service for $27/mo for 6-months and no contract!!!"
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I called on a thursday morning via their website and quickly got an email confirmation. Proactively called them the next morning and got a scheduled appointment for the following Tuesday (could have had it Monday, though). By Noon on Tuesday I was ripping through the Internet at >2x what I had with Speed Factory on BellSouth's IFITL network.
Imagine ... twice the speed for have the money. Now this is customer-oriented sales and service!
November 1st rewarded me with Comcast taking over my local Adelphia franchise. And with this takeover, they rased rates [b]34%[/b]! No reason for the rate increase, and no chance to lock-in under the existing rates. Simply put, Comcast just applied the wrecking ball and will lose this customer immediately.
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 Review by armyvet
Posted: 3 years ago
member for 3.1 years, 473 visits, last login: 4 days ago
Owensboro,Daviess,KY
$24 per month
about 1 days
"installer came 4 hrs. early,free install,256/256 is giving me over 330 all the time"
"none yet, other then they still won't give out the local office phone #"
"this is better then bellsouth speed for the same amount of money"
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all i can hope for now is that rr don't come here and mess things up.
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