how-to block ads
|
»next review in page
Review by egeddes 
UPDATED: 185 days ago
member for 9 years, 258 visits, last login: 16 days ago
 Bangor,Penobscot,ME
 $45 per month
 about 14 days
 "Very reliable service, round the clock tech support via telephone or web"
 "Had to buy a Motorola signal booster but all is well now"
 "Great Job Adelphia!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
I've had Adelphia since last July, but am just now getting to writing a review.
I switched to Adelphia because I could get cable TV, HSI and pay for Packet8 VoIP service for about $10 more than I was paying Verizon every month for Freedom Unlimited with DSL. I've been very happy with Adelphia and never really regreted the switch.
I did end up purchasing a Motorola Signal Booster (HSI compatible) after I learned that our SNR was a little off as was our power level. However, with the booster the SNR is now 34db and the power level is -8. Since we live in an older building with probably old wiring I can't totally blame Adelphia for the signal problem, and since we rent I can't just have new wire ran. So the signal booster seemed like a fair compromise and after rebate only ended up being $50.00.
Overall, I'm very happy with Adelphia and would recommend them to others.
Followup comments: | Forums » comments on review of Adelphia HSI |
 | »next review in page (previous review)
Review by pinhead3641
UPDATED: 278 days ago
member for 5.5 years, 28 visits, last login: 119 days ago
Placentia,Orange,CA
$56 per month
about 3 days
"Fast, seems to be very reliable in my locale (Placentia, Ca., north Orange County)."
"Expensive, 5Mb/mailbox limit is too small for $56/month; customer service is very uneven."
"Monopoly: one of the worst aspects of capitalism."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
|
I just tested the speed of my connection. At 8:00 p.m., on a Monday night; tested via:
1) »/stest?more=1
I got 1949 kbps download and 230 kbps on upload.
2) »speedtest.wwwn.com/bandwidth400k.asp
I got 2883 kbps download and 353 kbps on upload.
I'm not sure what Adelphia advertises I'm supposed to have speedwise, nor could I find anything specific on their Web site which claimed such and such a speed for my level of service (dynamic IP, regular ol' broadband cable, not their "premier" service).
Back in 1/2004 I tested the speed of my connection using the same two testers; I got (download/upload) of 2544/240 and 3846/470, respectively. That was at 2:00 on a Tuesday afternoon.
We've been with Adelphia since 1/2002. When we first signed up, they provided us with a cable modem and charged us $54.95/month for service. A little more than a year later, they changed the billing so that we were paying $51.95 for Powerlink, plus $5 (i.e., $56.95 total) for "modem rental." We got our own modem, and for a few months paid $51.95/month. Then my city government apparently/supposedly started charging some kind of $5/month utility tax, so now we're back up to $56.95/month.
Most of the time the network seems to be pretty reliable. My wife telecommutes from home two days per week, so reliability is important to us. As best as I can recall, we've had two or three days where the service was down for all, or a significant part of the day. None in 2004, so far as I am aware, but some in 2003.
It's been a few months since we signed up, and my recollection of that time is kind of hazy. Even so, I can remember a few things worth mentioning. The guy who hooked us up initially was a subcontractor for Adelphia and all he did was connect us. He provided *no* information whatsoever in re: server names/addresses, user names, initial passwords, and so forth. It was basically, "OK, you're all hooked up, everything is working great, I need that check for $31.95 *now,* and here's your contract. Call Adelphia if you have any questions."
I had some questions, so I called them, and in two separate calls (total hold time: about two hours, as I recall), they told me what I needed to know. I supposed I could have worked it out in one call, but I was getting pretty upset after holding for an hour or so, and forgot to ask a couple of important questions. Plus, I wasn't able to implement their instructions with total success, so I had to call back for more information.
I'd say they've gotten a little more sophisticated since then, but I don't know how they are with new subscribers now.
On the two occasions that we've actually had to ask for a troubleshooting tech to pay us a house call, the guys have been reasonably knowledgeable, and on one occasion the guy very kindly re-cabled our connection to the main line with a higher grade of cable (better shielding?) and re-grounded the connection, etc.
I will say that we were very pleased with the turn-around time when we subscribed. Initially we had ordered DSL through another ISP ("Dirtlink"), but after more than a month with no DSL and Dirtlink finally admitting that they had lost our order, I called Adelphia. My wife needed a broadband connection like, yesterday, and Adelphia was able to provide it within one or two *days* of our contacting them. That impressed me. The rest of that story, well... you already read it above.
Overall, I still think $56/month is a little expensive. Adelphia only gives me 5Mb/email account, and their Web hosting is just that: hosting only. I think they give me 10Mb Web storage, but they don't offer any scripts for Web counters or form-to-mail handling, etc. I don't think it is unreasonable to expect them to provide that sort of simple support.
When other cable providers become available in my neighborhood, I'll definitely check them out.
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next review in page (previous review)
 Review by old_dawg
UPDATED: 349 days ago
member for 8.1 years, 1533 visits, last login: a few hours ago
Westminster,Carroll,MD
$58 per month
about 30 days
"Massive improvement over dial up, excellent ping times."
"Local cable office has no clue, no co-ordination with main office"
"Better than 56K modem"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
Well this is a long story but I'll try to give the "reader's digest" version .
Ordered PowerLink service in mid August but couldn't co-ordinate an install date till 8/31. At the time of phone conversation, I informed Adelphia that there was no 'tap' on the cable line outside my house. "No problem", said the phone rep, it
will be handled by your install date. This was after I had visited the local office (formerly Prestige Cable), and spoke with the general manager as well. No problem, he said, I'll take care of it.
(Side bar comment here: I worked briefly for Prestige Cable years ago and know their operaton well).
On Friday the 31st, arrived home at 7:55 (I work third shift BTW) full of anticipation.
A co-worker who lives in another county and has @Home service came along as an observor/consultant. We kill time playing Quake on my LAN.
11 AM I call the local office to inquire as to the arrival time of the installer. "Well , the install window is 8 AM to Noon", was the snippy reply.
11:40 AM, installer calls on his cell phone, "Dude, I'm running late, be there in 20 minutes!".
12:40 PM, installer arrives, looks at my three computer LAN and goes outside.
12:50 PM. installer comes back in the house, reports no tap at pole, says he will file an engineering report and leaves.
Sept 7th, I come home from work to see that a tap has been installed at the pole; also see nice tire tracks across my lawn from the street to the utlility pole.
Sept 10th, call the local cable office as to a rescheduled install date and got placed on terminal hold. Called back and got handed off four times before being told to call main office. Called Adelphia's customer service (10 minute wait) and connected to a very nice person, offered one month free service and addtional discount for first three months to $19.99/month. New install date set to 9/18.
Sept 18th, two techs arrive at 10:30 AM, run cable from pole to computer; done in 30 minutes. Told that modem installer should be right behind them.
01:00 PM, modem installer arrives and apart from small issue with the MAC address of my NIC card, connectivity is quickly established. I have to ask for paperwork before he gives it to me. Web browser and e-mail are fine but no Usenet.
Installer has no idea what I'm talking bout. Call Adelphia customer service for news servers (three of 'em) and that sets up fine.
Initial test done here at dslreports show 1.5 down/200 up without tweaks. I'm happy.
Sept 20th, my buddy w/@Home service calls to game online. I set up Unreal Tournament and the PC locks. Reboot and connectivity goes poof!
Check IP addy and nothing. Power cycle the modem (RCA DCM 235) and watch pretty lights blink for 45 minutes, still nothing. Call Adelphia, wait 30 minutes for tech support. We go through what sounds like a script for awhile, rep finally discovers that there's no record of my NIC's MAC addy in the database (?).
Rep has doubts that I've been online for the last three days (huh?).
Anyway, I give her the addy, she enters it into database, power cycle modem and sync is acquired. Reboot PC and we're back in business.
Analysis to date is fairly positive. Ping times are great for gaming. Speed is more than acceptable after many years of dial up. No warm and fuzzy award for the human side of the equation though. Install process was horrible, wait time for tech support marginal, documentation is minimal.
From a financial aspect, this is still a better deal than dial up anyway you slice it;
2nd phone line (Verizon) $33/mo + ISP (erols/starpower/rcn/) $20/mo = $ 55/mo
Adelphia = $ 49.99/mo.
Motto: a bad day of broadband is still better than a good week of dial up.
I'll update as time goes by; oops I said this would the short version.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
As promised here's a update after a month of Adelphia PowerLink; I hope I don't jinx myself by writing it . After 30 days, I've had no connectivity problems worth mentioning. Speed tests (East Coast) run around 2.5 M, (West Coast) 1.5 M; no complaints there.
Gripes?, mail server is *occasionally* spotty. News server(s) are fairly shabby: if I remember traceroutes correctly, two are in Buffalo, NY and one in DC or Northern VA. No differece in content. Before my old dial ISP account ran out, I was still logging into their news server and seeing something on the order of 3x the number of posts there compared to Adelphia. It's my belief they're throttling content and/or number of posts. My solution was to subscribe to the EasyNews service and at $10/month for 6 Gig of d/l it was worth it to me.
I only look at Adelphia as the 'pipe' provider, if it keeps flowing, I'm a happy camper.
All for now.
************************************************************************************************
Fast forward three months for a progress report...
I now feel like a grizzled "Adolphia" veteran reporting from the front:
> downgraded connection reliability to a three (3) due to multiple occurences of no
connectivity, all lights say OK on the modem, ipcofig shows all is well but nothing going out. Power cycle modem and no sync, ipconfig says there's nothing there.
Default gateway and my machine's IP have bounced four times. IANA server shows
0.0.0.0 on a traceroute (!). Gaming has turned into a hair pulling experience.
> Tech support?, ha, what a cruel joke. If you have a cordless phone and headset, go watch the telly or read a book while you listen to numbing repetitions of their
recorded announcenents until some gnome comes on to tell you that you have a
'unique' problem and the wait for a service call is two weeks !!! Tech told me I had a
QoS of 2 which s why the modem couldn't synch. Hmm, I hooked up my antique
Sadelco RF power meter and read + 10dBmV across the band off the coax cable behind the modem, go figure.
> Mail server?, better have a backup account at Yahoo.
News sever, better subscribe to EasyNews or SuperNews or find a free news server.
> Still better than a dial-up all things considered. Too far from the telco CO for DSL,
so I'm stuck here or getting off the Net.
************************************************************************************************
Well, the dslr bot bugged me to update my review so here goes...
Not at fast as the wild and wooly days (Prestige equipment) but lots more reliable.
Even had respectable d/l from west coast during prime time evening hours.
Ping to private Quake server still hover around 100 ms (could be better but folks
in hell want ice water too).
Still rely on easynews and giganews for Usenet, Adelphia news servers still a joke
in my book (incomplete postings and zero retention).
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Ouch, the dslr bot poked mr again for an update.
What's new?, well Adelphia farmed out Usenet access to Giganews with a 5gig/mo
cap and that's sweet. I currently subscribe to Giganews at $11.95 monthly for
9G a month so I'll save $144/year there. Have to give A. credit here, Comcast only
gives their subs 1G/month access to Giganews.
Overall, speeds are up a bit and pings are down (good thing). $58/month is pricey
in my book but I'm not a cable TV subscriber (been sold on DirecTV (now with Tivo!). Service has been stable even through some nasty winter weather.
I strongly suggest that if you order PowerLink, yout next item of business would
be to subscribe to the Adelphia forum here at dslreports; lots of facts and good people to help out.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Was playing Q3A last night between 2000->2200 hours on (game was hosted by
my buddy on Comcast) and had consistent 50 ms ping tho' I did get two momentary "Connection Interrupted" whilst in the game; overall, that's OK I suppose.
A few weeks ago, area had a relatively minor thunderstorm and was w/o power
for seven hours. Before I shut down UPS, noted that my modem (on UPS as well)
had lost sync which means either the head end (all of 5 miles away) or cable network had lost power also. I still believe the physical plant needs improvement.
I've neen getting badgered by Verizon about DSL being available but dslr CO finder
says I'm 21 K away .
An line from an old " Stealer's Wheel" song says, 'stuck in the middle with you'
describes my continuing subscription to Adelphia Powerlink.
Well for the last two days, d/l speed to west coast sites are in the toilet, input signal is
~ +5 dBmv, Tx power level + 51dBmV (straight shot, no cable TV, no splitters, short drop)
We
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next review in page (previous review)
 Review by BuckarooB
UPDATED: 1 year ago
member for 8 years, 3437 visits, last login: a few hours ago
Cloverdale,Botetourt,VA
$54 per month
about 17 days
"simple to connect and setup - UL speed pretty consistent."
"Need some tweaking, getting about 70% of DL speed"
"Good price - great alternative to slower DSL."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
--------------------------------------
Well I've been a happy customer of Ntelos DSL for 3 years, but recent experience during online game play, all my clan mates began complaining of me lagging - enven though I was pretty much 90% of advertized speeds... okay ping times...
Then I was made aware that across town that Verizon was offering faster DSL speeds for only $30/month (for 1.5mb/384k) compared to $50/month (768k/768k) only available in my area. So I began doing some research to see if there was another DSL provider that I could get faster speeds from... but was unsuccessful.
A year ago or so the local cable company laid in cable into my relatively new subdivision, so I went investigating to see who the provider was. Since I've had DirecTV since we moved into our house (because there was no cable here 6 years ago), I wasn't interested in cable TV. I found that Adelphia was the provider. I signed up on their website and as promised 2 days later an Adelphia rep called me to say that they had forwarded my request to the local office for a site survey and that they would contact me to make an installation appointment.
So about 2 weeks later I get a call saying that the site survey was complete and they could come out and install the cable whenever I was next available to be at the house. So I took an afternoon off and met with the installer. He ran the cable from the underground box to my house and just laid the cable above ground and said the cable burial crew will come out at a later date to bury the cable. I had bought a couple of Cable diplexers for him to use, because my house was already wired for cable and I was using the cable to run my sat dishes (I've got the triple-LNB for my HD DirecTV and also an internationl DBS) so I needed to have the cable modem share the same cable in my house with my Dish signals. He said he's never used them and didn't know if they would work. So I figured if it doesn't work I'll just have to run new cable to my dish later on. But all worked well with the diplexers.
I'm consistently getting 2.9m down and 500k up... so it looks like I need some tweaking to see if I can get closer to the advertized 4mb down of their premier service. I'm wondering if I still need a cable splitter even though I'm not using the video portion of their signal, because I've heard that a few people have improved performance due to the filtering built into the splitter. I wasn't given a splitter so I may just go and purchase one, to see if it makes a difference, and I'll update here accordingly.
I notice some higher ping times to servers on the west coast, but over all I'm pretty happy with the service...much much faster download for only a few$ more than my previous DSL.
If I was to do one thing differently I would have gone into Bestbuy or Circuit and activiated with them because then you can get a cable modem for free... as for now I'm renting for $3/month until I decide to go and buy one for my own.
-------------------------
---Update Nov 15th----
Been working great so far, think I need to get a splitter as my download speed hovers around 2-3MB down instead of the advertized 4MB. The upload speed is very consistent @ 500kb. Socom2 and Halo2 work great with my new service. I have just called to have my DSL with Ntelos disconnected.
The ONLY problem I had was when they buried the cable at my house last Tuesday, the digger cut my phone line so my house was without a phone for an entire day. Had to have Ntelos come out and run a new line, which they will need to bury at a later date, hopefully they won't cut my CABLE!! And I hope that Ntelos doesn't charge me for Adelphia's contractor or I'll have to drive over to the Adelphia office.
Strange that I can't call the local Adelphia office, since they 'don't have a phone#' according to the Adelphia toll free number.
---------------------------
I was transferred over to Comcast HSI
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next review in page (previous review)
Review by lithiumnitro
UPDATED: 1.1 years ago
member for 3.3 years, 27 visits, last login: 237 days ago
Los Angeles,Los Angeles,CA
$117 per month
"smoking speed. always up. i usually have bragging rights"
"webmail interface is clunky, but i don't use it, so it doesn't bother me"
"imo, adelph premiere is totally worth the money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
i've had adelphia cable for almost 3 years now & i can count any outages on one hand. i ordered the premiere package & have never looked back. speed is addictive. i test often and am consistently around 7,000kbits down. upload is also great and steady at around 750-800kbits going up.
i've used tech support a few times and so far everyone at adelph i've encountered has been friendly and attentive and, best of all, they were AMERICANS who i could understand clearly. wait time for support last time i called was less than 5 mins.
i really have no complaints and would recommend adelph to anyone in my area. i live in hollywood hills west, near the fairfax/hollywood blvd. cross. i'm only hoping that TW doesn't screw these halcyon days up when they take over.
i wanted to post this review because when everything works, people take it for granted & don't say anything. it's only when things don't work that people or a company hear rants about it. so i think it's just as important to tell people when they're doing things well. good job, adelph. i will stick with you guys.
__________________________________________________________________
UPDATE FOR OCT. 3, 2006
well things are starting to go wacky. 3 and half weeks ago i called adelph. to find out why my DL speed started dropping consistently. after running tests and confirming it wasn't my modem, tier 2 informed me that TW hadn't taken things over yet, but said they would be re-routing things for some time to come. the tech said it's likely once everything is settled, my bandwidth should explode beyond what i was getting before.
i don't know if i'll have the patience for it. i haven't seen my DL speed exceed 3,000kb once in the last 3 weeks. in fact, most of the times i test it's around 1,500kbps. before all this, i never recall seeing my speed anywhere but 6,000 + range. so now its time to call again & either switch plans or demand action, because i'm not paying premiere price for this crap. all my fears regarding TW's takeover are slowly being confirmed- 4 years of great service down the crapper. i guess i should expect it from a co. that calls it's broadband service "road runner." what a joke. but i hope i'm proven wrong about them. i will update this again soon.
____________________________________________________________________
UPDATE FOR OCT 9 2006
things have stabilized a bit. after bottoming out there for awhile, speeds have gradually improved over the last week. i'm testing a few times a day, every day, and have seen my full speeds restored during off-peak hours. i'm still seeing drops down to 4,000k consistently between 5-9 pm every night though. but that's good enough to keep me in a holding pattern. frankly i'm terrified of switching isp's for the sheer headache of it, so i'll at least give TW a shot. i was somewhat glad to read in PC World that TW ranked 3rd in the nation as a broadband provider, based on PC World's readers report cards.
interestingly, i've noticed my upload speeds now are routinely pushing 1MB, which i will not argue with. i'll update this again when things get better or worse.
___________________________________________________________________
UPDATE 9-14-2008
well, just to close this thread for good, i wanted to report that things with TW now have gone just as well or better than w/Adelphia. service has continued to be rock solid and i've since upgraded to TW voip, which has also proven great and dependable. please note my mo. cost includes cable, unlimited voip and premier-tier internet.
i also would like to add the TW customer service has proven better than Adelphia's was, both for billing and tech issues.
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next review in page (previous review)
 Review by bbrcat
UPDATED: 1.7 years ago
member for 8.9 years, 3741 visits, last login: a few hours ago
NH
$49 per month
about 7 days
 Verizon
"Speed is generally stable and not too bad"
"not many(some loss of service during storms)"
"Pretty consistant service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
Update-My speeds are now in the 5000/356 range which is fine with me.I am now serviced by Time Warner(Road Runner) with the Adelphia buy-out
__________________________________________________________________
Updated- My service continues to be very reliable and speeds are still real good.With only 1 other home in my neighborhood utilizing cable service,this is better still !
___________________________________________________________________
UPDATED:Well,as is usually the case with Adelphia,nothing stays the same.Though my upload speeds have remained fairly constant,my down speeds have been all over the board.I now can rarely get past 1500,despite all tweaks,though this is still acceptable to me.
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next review in page (previous review)
 Review by BurntCricket
UPDATED: 1.8 years ago
member for 9.2 years, 4751 visits, last login: a few minutes ago
Cleveland,Cuyahoga,OH
$40 per month
about 2 days
"Fast speed, No downtime"
"No Servers allowed, but this is meaningless to me"
"Good deal"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
I have had Powerlink for almost a year so I figure it's time for an objective review, I had DSL for two years but it got a little expensive to have the 1500 line, Called on Friday, picked up install kit on Sat. Didn't have a chance to install until Monday and connected with no problems, Ran 2900/100 until last speed upgrade and now runs 2900/240. No complaints.
Migrated to RR, updated review is there
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next review in page (previous review)
 Review by applianceguy
UPDATED: 2 years ago
member for 7.7 years, 209 visits, last login: 134 days ago
Hamilton,Loudoun,VA
$37 per month (month by month)
about 12 days
"Great broadband when none existed before. Now I"
"Sometimes"
"Recommended to friends and rarely have problems."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
Here in Loudoun County (Northern Virginia) we had no broadband options untill Adelphia offered PowerLink 4 years ago. I would have gone DSL or wireless had they been available as I was desperate for anything faster than 56k. Those options are now available, but, I'm staying with Adelphia as I like the cable reliabilty and the normally superior speeds (tonight I have 6281download and 815 upload) that blaze! I use T-1 connection at work that is very good, but when I get home I can see the difference, definately. I was happy with the regulay HSI, BUT, just switched to the Premium with a claim 6000 down & 786 down and I'm getting speeds in excess of claimed speed !! Yaaa!! I love it!
The switch-over to Premium happened in 30 minutes after calling tech-support and only costs me an additional $17 per month. I get discounted HSI regular $20.39 (because I use Adelphia full package cable TV) + the $17 = $37.39.. not bad for superior and ultra fast Internet Access. I really hope any sale of the Adelphia HSI to Time/Warner or whoever doesn't diminish the excellant service I've been getting. T/W did quite a job on AOL (not my favorite) ,but, they sure did a number on them.
Tech support has been very good on the couple of times I've needed it, so, overall I'm impressed. I initially wanted to do a self-hookup, but it wasn't available so the company allowed me free installion. I leased a cable modem for the first 6 months but found out that buying my own was more cost efficient. I now own a Motorola Surfboard SB4220 that can handle the new 2.0 cable standard and am pleased with the whole experience.
Overall, I do recommend Adelphia.
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next review in page (previous review)
 Review by BAF
UPDATED: 2.3 years ago
member for 5.7 years, 730 visits, last login: 14 days ago
South Glens Falls,Saratoga,NY
$60 per month
"Good speed at times"
"Random disconnections and lag outs (not too often)"
"It is good for being my only internet choice (except dreaded dialup)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
|
-- Update 8/7/07 --
So Adelphia is officially gone. TW took over and did ineed lower our speeds. The big upgrades gave us 15/1, which woulda been 16/2 on Adelphia. Oh well, it was a good ride while it lasted, and the forum rocked too! Bye Adelphia, I'll miss you.
-- Update 7/21/06 --
Had 6/768 for a year, its great now. Getting around 7mb down and 880 up! Hoping that when TW takes over they don't screw us over and lower our speeds.
-- Update 7/2/05 --
We have had the new 6/768 tier for a few months now, it's okay (a bunch of people can get like 8/900, but i only get 7/700 or so). I hope to see the 16/2 tier soon 
-- Update 2/19/05 --
Well, a couple months ago the terayon was being crappy, slow speeds, constantly losing sync. Got a SB5100 from Adelphia. It worked much better. Got 2.6-2.8mb down and 190-240 up consistentaly.
About a week ago we upgraded to premiere. Our caps were raised to 4mb/512kb. I was getting 6mb down 600-700kb up when they first upgraded us, then ever since a couple hours later, its been 4.2-4.4mb down and 360-520 kb up. Not too bad, I am not complaining. Much better than normal.
Also, routing was wacky. It seems normal now. Traceroutes seem to go to a closer area, and not hop uselessly across the county. Thumbs up for fixing that finally, Adelphia.
running 10s outbound test (client to server) . . . . . 522.61Kb/s
running 10s inbound test (server to client) . . . . . . 4.31Mb/s
Pretty good. We usually average in this area though:
running 10s outbound test (client to server) . . . . . 522.61Kb/s
running 10s inbound test (server to client) . . . . . . 4.31Mb/s
We went to the CO and got the self install kit for the standard teir, 3mb/256kb. $24.95/month for 3 months then $57.95/month thereafter.
15 mins later we got home with the self install kit and i set it all up. We were told it may not be usable till the end of the next business day (nobody had had it at our house before, and there may be a filter to remove). It synced right up, and i proceeded to install. I didnt like having to install activex stuff to install, but i did. After it failed on our account number multiple times, I decided to unhook the router and hook right to the modem. Worked on the first try.
Get on and speed test is 2600/130 ... wtf? So i check on other test sites and i get 240-270 kbit upload consistantly.
This has a dynamic dhcp ip. They gave us a Terayon TJ 715X and it is hooked to my D-Link DI-604 router, and my Microsoft wireless lan AP.
Followup comments: | Forums » comments on review of Adelphia HSI |
| »next page (previous review)
 Review by crypto7ogic
UPDATED: 2.4 years ago
member for 8.2 years, 986 visits, last login: 10 days ago
Colorado Springs,El Paso,CO
$53 per month
"faster than DSL - and no PPPoA or PPPoE/modem authentication to dork with"
"1st level support has no data about scheduled or other maintenance which affect service"
"Adelphia was wildly inconsistent, Comcast seems better so far"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
Adelphia is now Comcast. In a previous review I told of an incident from ~October of 2005 in my neighborhood which took 7 technician visits and easily 20 calls to resolve. Well, nothing like that has happened before or since. From what I have heard the transition from Adelphia to Comcast has been a "nightmare" (Comcast employee's assessment). However, what few outages I had were at night, were resolved by morning, and have appeared to be short and minor. My total cable bill has dropped to about $105/mo -- that's down $3, and includes 8 Mbps/768 kbps up "Premiere" internet and basic cable TV (78 channels). The only thing Comcast screwed up, and not just for me but a co-worker of mine as well, were the billing statements. If you opted out of print bills for online (e-mail) statements, you might have received both, one, or none of the formats you picked. This resulted in false late charges for me and my co-worker, which I had rescinded, but I think my co-worker was not so lucky. I was more vigilant than he in calling Comcast to get it straightened out and I even accidentally paid 2x for 1 mo. So he might not have tried to get the charges reversed.
Followup comments: | Forums » comments on review of Adelphia HSI |
|
|
Adelphia HSI
(38)
·
·
·