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 Review by moseby 
UPDATED: 1 days ago
member for 5.6 years, 2032 visits, last login: a few hours ago
 Somers,Westchester,NY
 Contract price not specified.
 "The Speed Is great, The speed is GREAT 3 year later, same speed 5 years later"
 "Tech Support, Same as 3 years ago, keep you on hold forever, got better"
 "I am happy, yes I am 3 years later, happy after 5 years. 203 more days gone by since last review, still happy"
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There availability page is not correct, I purchased a modem and sync two months before it was available, make sure you register you modem within 9 days or they will CAP your modem. The speed is GREAT, I have never had any down time. A+++.
3 year later. I am happy, will not switch to FIOS, I have all there services, TV. PHONE and CABLE.
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 Review by jaa
UPDATED: 2 days ago
member for 8.1 years, 3400 visits, last login: 1 days ago
New Canaan,Fairfield,CT
$45 per month
 about 2 days
"Unmatched speed, great price, great support"
"Best value anywhere"
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These guys are the best. Caps are 10megabits down, and 1megabit up. I've never had speed slowdowns - consistent 9500/950 speeds. They do put some limits on you if you upload huge amounts - does not affect me.
Had the service for over 7 years, no significant problems or downtime.
Update: They raised the caps to 15/2!! No increase in price. I get consistent 13.5/1.8 speeds.
Update: They eliminated "capping" where they used to limit your upload speed to 150kbps if you uploaded a lot.
Update: Still working great!! No issues.
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 Review by SirXILE
UPDATED: 4 days ago
member for 7.4 years, 2678 visits, last login: 1 days ago
Brooklyn,Kings,NY
$124 per month
about 4 days
"Great speeds for me!"
"Price hikes on the TV service & equipment"
"Cool cable ISP access for the east coast"
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11/2/2001 - I ordered for my access to be installed by phone on Friday. Tech lady was very thorough. She gave me a date for the Tech dude to install during Tuesday 11/6/2001 from 9A -12P. He showed up as said at 11:40 or so. The install process was amazing. The Tech guys installed the Coaxial cables with ease. I asked questions and they answered clearly. Of course I had ordered my Terayon TJ110 modem, OOL Self-Install Kit, and they gave me a Kingston NIC Ethernet card for free!! BTW the Tech guys brought them to me from thier van. I did not have to go to WIZ or order through mail. I had a built in Ethernet card in my Compaq PC. But did not even want to bother with that. When I was to activate. I had called up the phone support to take care of that for me because for some reason my account number they had give to me over the phone would not work with the CD internet link. On a closing note, tweaking will get you more satisfaction if you are not satisfied with speeds you get at first in my opinion.
12/04/2004 - Using the Motorola SB4200. I get high speeds, no outages, lowest pings & sychs up quick. I enjoy gaming online, viewing streams & downloading everywhere!
07/22/2008 - I'm currently on the Triple Play package which includes Optimum Voice and Basic/Family TV. The modem is a Motorola SB5120V connected via Ethernet. It's solid and stable, always connected to power due to VOIP telephone service. I restart it via the config dialog or AC plug every 20-30 days. My speeds are near advertised 13-14mbps down and 1-1.5mbps up. So far in my section of Canarsie, Brooklyn I have rarely encountered an outage or serious downtime.
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Review by sibyl9
UPDATED: 5 days ago
member for 1.7 years, 27 visits, last login: a few hours ago
Easton,Fairfield,CT
$49 per month
"Starting to forget how great speed is, when service goes down often."
"Outages every weekend this summer, lasting 6 - 18 hours"
"If you want reliability, look elsewhere,"
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I've had Optimum in the past, when they were "upgrading their networks" and their customer support were suspicious of routers, but they have moved on to the future. And they have also quit their practice of messing up the competitor's VOIP. Service in the evening is comparable to the rest of the day - another important point. I say go for it!
07/20/2008 Funny reading the above, service has gone back to problematic.
This summer has been awful with the first outage Friday PM, Sat AM, just about every week for the last two months. That's 8 weeks in a row. Phone tech support answers politely, tries to make it my problem; says a service rep will be sent out, the rep arrives, works at the street and departs without a hello. Service returns until the next weekend.
This Saturday's flavor was that the modem 'online' was lit (oh, hope!), but without DNS. Rep coming tomorrow Monday. Last weekend, there was some "ground zero" (the Rep's words) problem in Westport, starting Sat early AM and out for almost 18 hours.
Does that say oversubscribed? Or what? it was rock solid until the summer.
At this point, I don't care about speed - just looking for a lit "ONLINE" light, not darkness.
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Review by mikephillips
Posted: 6 days ago
member for 3.5 years, 12 visits, last login: 6 days ago
Old Bridge,Middlesex,NJ
$163 per month (month by month)
"Fast Surfing"
"Realiabilty is NOT GOOD!"
"if you have a choice go with Verizon FIOS!"
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Since I live in an apartment building I can only get OOL or verizon DSL.
But since OOL is getting very Unreliable I amd thinking to going to Verizon DSL, Yes the DSL service is SLOWER but it is RELIABLE! verizon dose not offer their FIOS service where I live.
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 Review by Roundel
UPDATED: 8 days ago
member for 6.3 years, 2617 visits, last login: 3 days ago
Westport,Fairfield,CT
$49 per month (12 month contract)
"FAST, Reliable, Simple operation"
"Boost is more money...."
" The best residential ISP in the country"
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I have had OOL for 3 years. Most of the problems I have had were with modems, with a self bought Toshiba being the best, I have never had any problems with the service, only being out a couple of minuets at a time. Even though the sales people are flaky, the tech support isn't useless, And of course the great people in the Forum here! The service is basic, fast Internet, and a couple of Email address's. There is of course newsgroups but I never bother with those. There is no backup dial-up but i dont think its needed since the service hardly ever goes down. Overall I think this ISP is the best ISP in the country if you want simple, easy to use Internet with little frills. Highly Reccomended due to reliability and ease of use.
UPDATE: 3/8/03
Still not many problems here, There have been some problems in the past couple of days for connections,pings and slow speeds. It seems I have to keep restarting my Toshiba more than normally, it seems their is alot of errors. It is getting better, must be a phase. Still A+!!
UPDATE: 5/23/03
That phase was short lived, never found a real reason for it, maybe some bad routing on OOL's end, but its back to overall rock solid service, I really havent even needed to restart my modem, have gone for stretches of 3 weeks at least with no problems. Still on cloud 9!
UPDATE: 4/30/04
Well its been another year with No problems whatsoever. I now have 15 computers under one modem and the service performs great, of course the router dosent work as well, but its almost as good.
UPDATE: 10/3/07
Many years of trouble free service. I'm not exactly a power user, but everything I have done, gaming, some casual p2p, streaming media, its all worked without a hitch. Havent had more than 2 or 3 outages, that lasted less than 5 mins. No complaints at all.
UPDATE 7/18/08
Still a happy customer. My self bought Toshiba modem left the building, replaced it with Cablevision provided Motorola with no problem. Was having some signal problems earlier in the summer, but found out it was due to a bad splitter and the horrible wiring in the house. The service is still as reliable as ever. Its fast enough that boost isn't neccessary. Overall still great!
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 Review by funkym0nk3y
UPDATED: 13 days ago
member for 6 years, 1775 visits, last login: a few hours ago
Roslyn,Nassau,NY
$100 per month
about 5 days
"when you can get full speeds, it is fast!"
"port blocking, invisible upload limits, no servers, slows down at peak times"
"good for now but i'm wondering what FIOS will be like..."
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I ordered the Triple Play package: optimum voice, online, and io for $90/month which after taxes comes out to like $99/month.
So the original phone call said the cable guy would come on Friday between 9-5 and wouldn't be more specific of when. The guy showed up around noon and actually did a pretty good job. He rewired a lot of the cable in the basement because it was older + thinner and replaced it with thicker cable. He also upgraded the pre-existing cable splitting thing.
He hooked up the phone line + cable modem upstairs without a problem as well. The cable modem I got was the Motorla SB5120 which looks sleek enough and is stable.
Optimum Voice - works fine, no problems.
Io - works fine, no problems although dont really watch too much TV.
Optimum Online - connection itself is pretty stable. My IP has not changed since I got the service about 6 weeks ago. I had to upgrade my laptop wireless card to a 802.11g to get full speeds from OOL, the B card only gave me 5-6MB/s. Thankfully my router was already 802.11g. Unfortunately I dont see 10mbit/1mbit all the time though, in the evenings it drops down to about 6mbit/1mbit but still pretty decent overall. Pings are generally good, but I dont have time to game anymore so I havent really tried 
The 3 main things that bother me are : port blocking, invisible upload limits and no servers. I know its a home connection not a business and that almost every cable isp has a no servers clause, but I still am waiting for the day that it'll happen.
Most ISP's dont port block and OOL blocks a few of them: 25, 80, 1080, 8080. Even if it is to protect their networks from worms, they should have some kind of policy in place where they unblock those ports to users who have proven a secure setup. The thing that really bothers me the most is the invisible upload limit before getting capped. My old ISP was EL cable and the upload was 384kbps but I uploaded whatever I wanted however long I wanted and didnt have to ever worry about getting capped. I did not abuse it though, never exceeding a few GB a month. With OOL, I'm scared of sending large files to my friends @ the full upload speed of 1mbit due to their capping policy which I have read in threads on this site. This is extremely unfair - the limit SHOULD be specified on what triggers the invisible cap to 150kbps. EL also did not do the port blocking.
If OOL fixes the port blocking and invisible upload limits, I will most likely remain a customer. Otherwise I cant wait for FIOS to show up.
update (7/11/08): I've had terrible speeds on OOL for well over a month. Swapped out modems, had a tech come by to fix the line and still having severe slowdowns at primetime. I'm no longer as much of a downloader as I used to be, but I'd like to be able to use my connection when I want. I'm not even able to get 2mbit out of 16.5mbit total downstream between 6pm-11pm - this is worse than like 6 years ago when I was on RR and had a consistent 2mbit download speed especially during primetime. I also game online now more frequently and can't do so during primetime because my pings are unsteady and fluctuate.
my line monitoring:
»ny-monitor.dslreports.com/r3/cri···e=345600
Oversold nodes and OOL is not able to fix it. FiOS is finally available in my area but it will be more expensive. I am still strongly considering switching as I'm extremely dissatisfied with OOL!!
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Review by bronxlcsw
UPDATED: 21 days ago
member for 2.8 years, 389 visits, last login: 9 days ago
Bronx,Bronx,NY
$29 per month (12 month contract)
about 2 days
"The fastest and most reliable ISP period. End of story."
"Are you kidding. This is the best thing since sliced bread."
"If you can get it then dont even bother with Verizon. Its the best deal period."
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July 4th 2008
Well I actually am in my 8th year with OOL and its been there 99.99 percent of the time. Even when i experimented with Directv and Dish Network i still remained loyal to OOL and Optimum Voice. There is nothing better period. End of story. Its simply the best. When other ISP providers are actively testing new bandwidth limits OOL keeps its promise of truly unlimited service. I will remain a loyal OOL customer even if FIOS comes to my block.
5/25/07 Well I moved and in order to get the triple play discount again my wife used her name for opening an account. As a result we have phone, internet and OOL internet. The boost service is what we have and its very very fast. 30mbs down and 5mbs up. On all the tests i get about 95% of advertised speed. Its amazing. I do alot of legal music downloading from yahoo music and can download say 100 songs in 10 minutes or less. The only issue i have is that the boost service comes with webhosting. The tools they give though are not to user friendly to computer novices.
Well after i posted the below review OOL decided to Boost speeds to compete with verizons upcoming FIOS service. I personally think they are overreacting because in NYC area where most residents live in apartment buildings Verizon has yet to come up with a viable plan to offer FIOS to MDUs. OOL has boost 30mbs down and 2mbs up. Its very reliable but due to recent upgrades there were outages that lasted several days. This was unfortunate but this has only happened once in 5 years. Speeds are close to advertised. Customer service is great if you know who to talk to. I usually ask a VIP for assistance on disconnects and he has been a blessing. I only wish the offerings from there video unit and VOIP was as good. I would sign up.
I had the service years ago when they started in yonkers. It was rock solid then and i actually thought speeds would decrease over time. They have not. What you see is what you get. close to adverstised speeds on a wireless g router nontheless.
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 Review by fyrewolf1
UPDATED: 23 days ago
member for 6.4 years, 86 visits, last login: 23 days ago
Warwick,Orange,NY
$45 per month
about 100 days
"speed ,reliability,tech support"
"initial installation was a nightmare"
"it works great,consistant speed and optimum resolved all issues."
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installation took a few months because of lack of communication between installers and main office. 1st time out, subcontractor didn't get a good signal from cable line. they send out a technician who tests line and determines it needed to be replaced. another "sub"comes over and tightens the loose cable dangling too low on my property instead of changing it and tells me he doesn't know anything about changing line. optonline tech comes back and says line still is not changed. supervisor comes over and checks line himself and says that technician is correct and line would be changed. finally new line gets installed. then technician comes over to connect line to house and says that its not grounded and i need to hire an electrician to ground the line . he then promptly leaves. another technician comes over and runs groundwire and makes final connection. then the subcontractors return with incorrect box and say they only have time to run 1 line when i ordered 3 because they were "busy". however this problem was soon corrected when the "andrew jackson" twins spoke up on my behalf. they then became very accommodating. a few more service calls later to improve the tv ( triple play package)and phoneline quality and everything is now fabulous. the above headaches involved numerous complaints after each service call over the course of a few months. they made up for that by giving me a few free months which was totally cool. it has now been 2 years with 2 short outages and zero complaints. it beats the hell out of what the local telephone company offers and at a better price. overall i am happy with it.
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Review by (hidden by request)
Posted: 26 days ago
(review was emailed from domain gmail.com)
Succasunna,Morris,NJ
$50 per month
"It works, mostly"
"Crappy customer service, disconnected departments, moronic contractors"
"Stay away unless you have no choice"
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Have optonline since 2002. Had sporadic problems with losing connectivity for a few months. They sent a troubleshooter (cablevision employee) who determined the wire across the street had deteriorated.
Then they sent out a contractor to replace it. He sat in his truck under the pole for 20 minutes and then left, did nothing. I'm still having intermittent issues, go figure. When I called in again to report the incident, their response was that I on't have packet loss right now, so there's nothing they can do. Do they think their customers are totally dumb?
When connection was installed initially, a contractor clipped all my splitters before finding out that the signal coming into the house was too weak. Complete idiots! Time for change, but no competition on cable. Verizon (Fios) is as bad.
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Optimum Online
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Cablevisions other services...... cheeper than FIOS
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