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Review by tmc8080 
member for 8 years, 408 visits, last login: a few hours ago
updated 7 days ago
 Brooklyn,Kings,NY
 $45 per month- (12 month contract)
 about 12 days "50+ megabits down" "8megabits up" "Good if you need to flee Verizon's rising rates.."
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Sadly both companies dropped the ball a bit.. I was going to order dual play from Optimum (and pay about $70-$75/month for boost plus & OV), but they won't port out of area code numbers.. their loss and now have OOMA for voice. OOMA is probably the most reliable outside of a Vonage type service for which you'd pay upwards of $30/month to have what optimum or verizon offers for more when unbundled or slammed with taxes and fees. Also, a docsis 3 modem battery (NOT INCLUDED!!!) costs $50? REALLY!? $50!!! I was told this is even an extra OPTION for their dual & triple play voice customers!! The whole modem including battery costs about $70 online from amazon which makes the battery (found on ebay about $20 w/ free shipping)-- not that I need it.. I already have a 1500va ups which will hold for about 3-8 hours depending on load time. Will have to see what they both offer in 2013 when this deal expires. For around $50 you could buy a cheap car battery with an inverter you may already have and a battery charger and be good for 24+ hours. They also made me pay $20 for installation so, hosed on single play services.. but that still beats Verizon's pay more or leave deals.
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 Review by TamaraB
member for 11.5 years, 4207 visits, last login: a few hours ago
updated 7 days ago
- Bronx,Bronx,NY
- $44 per month
- about 2 days
- "Fast delivery and install. Speeds greater than advertised."
- "Happy camper"
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So, I moved. Although my Clearwire worked as before, I decided to try cable, since it was available in my new location.
I called Optimum on a Wednesday, ordered InternetOnly service, paid by CC, and was up and running by Friday. I went for the basic 15/2 service, and was surprised that It clocked at 20/2 from day one.
I opted for the free self-install, but the tech came in and set up the modem (a Cisco2203C). It took all of about 20 minutes, most of that time was waiting for the cable to come to life.
I purchased the Belkin N600DB router and it works well with the modem and with my Macs and iPhones.
Sofar it's a screamer, very pleased.
UPDATE 13 May 2012
I updated my basic service to Boost Plus 50/8 service. The new modem arrived via Fedex in 5 days. I swapped out the modem, called Tech support and within 15 minutes the speed went to 50Mb+
Easy and no hassle upgrade.
»speedtest.net/result/1943266521.png
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Review by jondough
member for 9.7 years, 26 visits, last login: 8 days ago
lodged 9 days ago
- 07046
- $140 per month
- "Constant bandwidth and more"
- "Any "cable" connection costs too much"
- "Would not change."
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I am an OOL customer since its origin from others having lived in same home for 30 years. I still know the OOL support number for an office no longer existing in EH, NJ, and not because I call it all the time, but because I remember positive numbers. It still works.
My review is positive because in real world CV has provided almost what I expect, though any pricing could always be less.
I think the most important part of an evaluation is whether you got what you expected. And yes I did, in almost every case, and maybe not in so few issues I can not remember so they must not be important. Surely nothing like Heidi Bowl for CBS. LOL for those of you who can remember.
I would only like to say, that besides never having a bandwidth, DVR or received channel problem, my only contact is to correct a natural disaster problem, or want to have a service explained. This has always been at least what I would have expected from a bank of CS people [having been hi-tech CS myself]. The courtesy and calm reaction of CV reps is commendable, though I am not a testy case, I think that most could handle the idiots.
So briefly, for service I expect, and for support I think I would expect I would rate CV as ACES! TOPS!
My only general complaint may be universal for cable. There needs to be a level in between BASIC and VALUE where someone could pay for IOSelect and then have an a la carte menue of either individual or groups of channels. [I personally watch probably less than 20 of hundreds of channels. I know, this is the game. But a Select-alacart available only once or twice a year even on a contract would make things nicer. I bet if I had opportunity to put together a couple of packages of College Sports and every News [and all government including SPAN] could be a good simple sports and news IO included package around $40. Maybe I am nuts, but in communities that have access to every possible, the fantastic job, and increasingly so, that IO Sports does on HS and local colleges is beyond compare, even for the largeness of Com*.
So nothing is perfect, but I see CV trying, especially with the CS people who must deal with customers in this driven NY area,
On a 10 scale, I would rate CV between 8 & 9, and I am very restrictive over 7. Why 8-9?
1. Flexibility of selection of TV plan in world becoming ever more flexible.
2. Not being aware of next technologies enough to train even Advanced Techs in advance of issues of new tech.
3. A phone system, that for average people works quite well but for techies, sux. I have had to reach ADVANCED tech relating to same issue four or more times and they do not have a direct line [even with some contact code - hint].
4. I was accidentally disconnected from a deep ADVANCED tech call and no one called me back so I could continue.
5. Finally a simple thing, I do not want the hold message to start from same place every time, but start from some random place in a long group of messages [if necessary] or just some soothing music to calm me from whatever.
Thanks.
But I will end by stating unequivocably that I have talked to the most pleasant and attempting to be helpful assortment of support people over the last year and CV should be proud of their courtesy and professionalism as it is extraordinary.
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 Review by thinkpad
member for 11.8 years, 3420 visits, last login: a few hours ago
updated 9 days ago
- 06906
- $45 per month
- about 1 days
- "Fast FAst FAST!"
- "None at this time"
- "Get this service"
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It's Fast, Fast, Fast
Not really more that I can say at the moment.
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 Review by kdshapiro
member for 12.1 years, 3370 visits, last login: a few hours ago
updated 35 days ago
- 07724
- $260 per month
- about 1 days
- "Very fast speed and above average reliability"
- "Telephone help line routing system is frustrating to use unless you have OV"
- "Very satisfied with overall service"
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April 2012:
Since last review, service has been solid.
With Boost +, speeds have been very consistent. Testing 60/8 almost consistently. Modem is an SBV6220 with two Optimum Voice phone numbers.
I upgraded the house to the new Gold package. To make a long story short, the Optimum App was not able to play the new channels. I called tech support, cablevision said it was a line issue, Scheduled an appointment; the tech was here on time. Tech spent 2.5 hours, troubleshooting what was essentially a setup issue on the account, and resolved the issue.
What really set this tech over the top is, in making sure all of the TVs were getting good reception and receiving the proper channels, he noticed an issue on one TV. He wound up by fixing some cabling under the deck. This issue was not related to the original call. I actually wrote a letter of commendation to Cablevision about this guy.
December 2011:
Service has been pretty solid, with some limited downtime during the summer that was an annoyance at best. Added Boost+ since March. Total cost for service is now at $260, but includes 4 boxes, 3 of which are DVR. Gold plus package. Optimum voice and Boost +. Internet performance for the most part ranges from acceptable (35MBs) to excellent (58MBs).
The Optimum app for iphone has turned out to be very useful for scheduling on the fly recordings when you are not home, but thought you would be.
With Boost + I think Ultra is overpriced for most people.
March 2011:
Nothing out of the ordinary has changed since last review. Maybe one or two system outages that I can recall. I updated to Boost Plus, pretty much solid 50+/8+ on the speed tests.
The few times I called tech support dialing 611 from Optimum Voice makes it nice and easy to jump right into the queue.
I like tech support and don't remember excessive wait times.
September 2010:
Nothing out of the ordinary has changed since last review. Speeds have been consistent. I continue to be satisified with the service and the price point at which it is offered.
June 2010:
Nothing much has changed since May 2009. Within the last two months speeds have been extremely erratic. I made a service call, a Cablevision employee came right on time. Ended up replacing the modem with an a new SBV6220. Tech was very thorough. Speeds are now back to normal.
Other than this blip there have been no other issues with the service.
May 2009:
Triple play recently ended, No major outages to speak of since last review. Speed is consistent. Thinking of ordering ULTRA.
Dec 2008:
It's been about 7 months since the account has had the triple play for $185.
OV quality has been excellent. Internet service with Boost has seen a upload speed bump from 4.6mb to 5.2mb.
OOL for the last several years has had excellent uptime records and service since last review has been excellent.
Area has had a number of power outages and the cable modem is protected via ups. However, Cablevision should throw the battery pack into their VOIP modems for free, for those customers whose equipment is not protected. Why do they make you spend $40 on a batter?
May 2008:
Got OV, ported one copper number to OV, Cablevision gave me Triple Play. Installation went without a hitch. Tech found issue in feed to house from box and reran feed. Cablevision came a few days later to bury the cable. Netting everything together saving about $30/month.
Speeds have been great, service has been great.
Prior review:
In the area I live OOL is the exclusive provider. So it's a good thing the service is great. The account has Boost for $10/month. Policies recently have changed to uncap downloads. Rumor mill has it uploads might be increased to 10mb. That's more upload bandwidth than I was getting when I ordered OOL 7 years ago.
At my current location I had OOL come out for service visits twice. Both visits were handled professionally, with the techs doing exactly what we asked. I've been to the walk-in centers a number of times for different reasons, they sales staff was courteous and handled the requests quickly.
I've never had a problem with tech support, and have used them a few times. They were always willing to help and were very courteous.
Biggest complaint is with the telephone routing system, thank goodness I don't need to use it often.
Bottom line: TV and internet cost $195/month with gold package, Boost, 2 non DVR converters and 2 DVR converters. A bit pricey, but we are satisified with the service.
Comments:
 Rojo
join:2009-04-14
New York, NY | Did you get Ultra? From your monthly $bill it looks like you did. How have your Ultra speeds been? | |
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Review by Deanski
member for 2.6 years, 19 visits, last login: 7 days ago
updated 41 days ago
- Norwalk,Fairfield,CT
- $60 per month
- "Boost Plus rated at 50mb down"
- "Provisioning for full Boost Plus can take up to 24hrs"
- "Now up 50Mb down, very nice!"
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So far, all that was needed to upgrade to Boost Plus was going to Walk-In CableVision store and obtain new Arris TM822G D3 modem, hook it up and provision it via web page. All 5 channels bonded.
However, since this is an "upgrade" don't expect blazing speeds for 24hrs as per verbal OOL tech support as it can take upwards of 24hrs to fully associate modem to account and enable the Boost Plus.
Finally got level of service, 50MB+ down/8 upload. Verified by connecting modem directly to CV drop and laptop to modem.
Problem was Boost Plus was not fully provisioned to both modem and account. Once done, with Arris TM822G now working fine.
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 Review by bobd1950
member for 10.1 years, 1226 visits, last login: 7 days ago
updated 57 days ago
- 07058
- Contract price not specified.
- "???."
- "Somewhat lame Ist tier customer support .."
- "NO longer a Dolan customer, subjected to abuse."
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NO longer a customer..VZ fios.now
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 Review by santae
member for 8.1 years, 379 visits, last login: 38 days ago
updated 69 days ago
- Brooklyn,Kings,NY
- $65 per month
- about 5 days
- "Fast throughput; Low latency (great for online games); Account management"
- "None so far"
- "A bit expensive but worth the money!"
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I turned to OOL to escape the horrible service I was getting with Verizon DSL. A bit skeptical at first from reading OOL reviews but after having no DSL and no dial tone on my phone line for 2 weeks and Verizon not fixing it, I ordered OOL. I ordered it 3/28/08 and scheduled the installation on 4/3/08 since that was my day off. Scheduled time was 8-11AM, the tech called me 10 minutes before arriving to make sure I was home. Two techs came, one ran the line from the pole to my window while the other drilled a hole through my window. They hooked up the modem, configured it and made sure everything worked. They were quick and professional, I'm glad they didn't have to install any software on system. The modem is a Scientific Atlanta Webstar 2203c. After the install, I did some speedtests, it was an amazing change seeing how low my ping was and the speed I was getting. I called right away and asked to be upgraded to BOOST and while still on the phone, the modem lights indicated a reconnection. I did another speedtest and I got around 28000/4400 kbps. Overall I'm very satisfied with the service I've seen so far. During peak hours, speeds slow down a bit sometimes to only ~20000/3500 kbps but the ping remains very low. Compared to Verizon, I was paying for a 3000/768 kbps line and I was getting about 224/480 kbps worth of it. And to gamers, I hated playing Counterstrike with Verizon DSL where I had pings 80-120ms at best. With OOL, my ping is a steady 5-9ms during off peak hours and during the night 10-20ms, it almost felt like I was playing on LAN  . Oops almost forgot to mention about OOL's website. Love how fast Optimum.com and Optimum.net is. And being able to pay the bill online, I can put all my monthly bills together into one bill. Compared with Verizon DSL, which barely had a working site and with lots of links that point to moved pages. I'll update as I experience more of what OOL has to offer.
Update (3/10/2012):
So it's been a while, almost 5 years since I started using Optimum Online. The original Scientific Atlanta Webstar 2203c provided by OOL didn't seem to last long. After about 2 years of use I started having intermittent speed issues and decided to replace it myself. I ordered a Motorola SURFBoard which is DOCSIS 3.0 compliant and my speed not only returned to normal, I was getting a bit higher than I was actually provisioned for. With Optimum Boost I was getting almost 32/5 Mbps. Recently they upgraded their Boost speeds to 50/8 Mbps. What I didn't like is that if you don't ask they will not upgrade you to the new speeds. Anyway still really satisfied with the service. Although of all the hype of Verizon FIOS internet, it still isn't available at my address. And because of such horrible service they provided me before with their DSL service, I wouldn't dare switching back to that nightmare.
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Review by SPC
member for 12.1 years, 1202 visits, last login: 70 days ago
updated 70 days ago
- 10970
- $275 per month
- about 3 days
- "Consistant"
- "Reliable"
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Triple play all the way. 3 phone lines, boost plus & Optimum Gold all working fine. Service calls within 1 day.
Good Value.
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 Review by sporkme
member for 11.8 years, 4804 visits, last login: 1 days ago
updated 71 days ago
- 07960
 Business customer- $80 per month
- about 5 days
- "Fast, static IPs, reliable, easy install, excellent value"
- "recurring outages every few months with mystery fixes"
- "Excellent value compared to FiOS business"
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UPDATE:
Have had them in Morristown for a few years now. Speeds have been excellent on the download, always a bit under 5 on the upload. They do have recurring issues with packet loss on the upstream channel that they can't seem to fix. Tech support tries (and importantly does acknowledge seeing the issue remotely), field techs try, but something is amiss. Everything's usually good for 2-3 months then a few days where I fall back to my DSL while I wait for the mystery "fix".
Added Boost+ on 3/10. Getting around 70Mb/s down, 4.5 up. Can't complain about that download.
END UPDATE
I moved to an area where DSL from my company is not available, so my choices were either a T1 (way too much $) or Verizon DSL. I opted for the business package with boost and a /29 of IPs for $75 and $50 install.
It's fast, I get very close to 30/5 day/night. Only one outage during a maintenance period where modem or headend software was upgraded. They were able to fix remotely, but promised a truck roll in 4 hours if that did not work.
Business support is incredible, friendly and very helpful. No hold times yet.
I'm moving again, and will be continuing with this and bringing Bway/Covad ADSL in for redundancy.
Install was totally painless. They take some time since they run a clean drop that's only for the cable modem. I certainly can't complain about that.
Also, compare OOL biz speeds to RR or Comcast. It's shameful.
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