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 Review by georgermct 
member for 12.9 years, 4146 visits, last login: a few minutes ago
updated 3 days ago
 Bridgeport,Fairfield,CT
 $45 per month- (24 month contract)
 about 1 days "Excellent when everything is working right (wires, splitters, modem)." "Nothing really bad to report." "Great when working, sometimes equipment needs to be replaced/updated."
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Best choice compared to DSL.
No charge for equipment, it's yours free as long as you subscribe to the service.
Average Up/Down speed 18.5 Mbps/2.0 Mbps
DOCSIS 3.0 modem (Motorola Surfboard SBV6220).
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Review by bronxlcsw
member for 7.5 years, 583 visits, last login: 20 days ago
updated 22 days ago
- Bronx,Bronx,NY
- $145 per month
- (24 month contract)
- about 2 days
- "The second fastest and most reliable ISP period. End of story."
- "Are you kidding. Samsung Boxes are real bad"
- "This would be my second option after FIOS but it has its pluses as does FIOS"
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March 17th 2013
After moving around like a gypsy the last 10 years i have settled down to live at the Throggs Neck Country Club area of the Bronx. The ordering was real easy online but i was not happy that even after i completed my order only and got a tel number assigned along with an install appointment i got a call from cablevision sales . They said i had to finalize the order with them but i was assigned another telephone number with different area code. I want happy. I also asked for 3 cable cards for my 3 tivi boxes. Thats becuase the samsung boxes take forever to change channel and they freeze alot. . You cant attach external hard drives and the list goes on.... After an adventure getting the right tivo cards installed i have the right cards and am generally satisfied with the television service. However, its the internet that really shines. I have the boost plus service and i get 60mbs down wich is more than the 50mbs promised.I also like the fact that OOL has all those hot spots all over the city. It allows me to connect my tablet when i am in range. Sure wish they had more of these. Phone service also good.
May 6th 2009
Well Verizon fios became available and for economic reasons i made the switch to FIOS. However, i dont retract anything i previously wrote about OOL. They are still in my opinion the best and fastest internet available. This is even more true because they have started to offer 102MBS download. I will miss the high speeds and reliability.
July 4th 2008
Well I actually am in my 8th year with OOL and its been there 99.99 percent of the time. Even when i experimented with Directv and Dish Network i still remained loyal to OOL and Optimum Voice. There is nothing better period. End of story. Its simply the best. When other ISP providers are actively testing new bandwidth limits OOL keeps its promise of truly unlimited service. I will remain a loyal OOL customer even if FIOS comes to my block.
5/25/07 Well I moved and in order to get the triple play discount again my wife used her name for opening an account. As a result we have phone, internet and OOL internet. The boost service is what we have and its very very fast. 30mbs down and 5mbs up. On all the tests i get about 95% of advertised speed. Its amazing. I do alot of legal music downloading from yahoo music and can download say 100 songs in 10 minutes or less. The only issue i have is that the boost service comes with webhosting. The tools they give though are not to user friendly to computer novices.
Well after i posted the below review OOL decided to Boost speeds to compete with verizons upcoming FIOS service. I personally think they are overreacting because in NYC area where most residents live in apartment buildings Verizon has yet to come up with a viable plan to offer FIOS to MDUs. OOL has boost 30mbs down and 2mbs up. Its very reliable but due to recent upgrades there were outages that lasted several days. This was unfortunate but this has only happened once in 5 years. Speeds are close to advertised. Customer service is great if you know who to talk to. I usually ask a VIP for assistance on disconnects and he has been a blessing. I only wish the offerings from there video unit and VOIP was as good. I would sign up.
I had the service years ago when they started in yonkers. It was rock solid then and i actually thought speeds would decrease over time. They have not. What you see is what you get. close to adverstised speeds on a wireless g router nontheless.
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Review by DarkAssassin
member for 5.5 years, 548 visits, last login: a few minutes ago
updated 24 days ago
- Brooklyn,Kings,NY
- $49 per month
- about 5 days
- "Great Speed"
- "N/A"
- "Great ISP with Excellent Speeds"
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UPDATE 3/14/13
It's been 3 years since I've last updated but I'm still using Optimum Online. Speeds were at one point peaking at 22Mbps but now, I still get a healthy 15-20Mbps usually including during peak hours and upload has always been at 2Mbps no matter what throughout the years. For a 15/2 connection, this service has been worth every penny and more.
UPDATE 1/16/10
It's been a while since I updated but service is still pretty good. The unfortunate part is that the node may have been oversold since sometimes at night and on the weekend, the speed drops to 2Mbps which is ridiculous. Otherwise, internet service during other times is as great as it gets . BTW, Verizon FiOS is now available here in 11229 and in the entire area of Southern Brooklyn.
UPDATE 4/12/08
Optimum Online is still working great as I get up to 14Mbps consistently. Only issue is that at nights, my speed will drop to as low as 7Mbps but only during peak hours so I can deal with it. Verizon FiOS is being deployed in my neighborhood as both the Ave. R and Ave. Y COs in the area are getting FiOS installed so hopefully, there'll be more options in the future.
ORIGINAL REVIEW
I started off using AOL Dial-Up and decided to switch to broadband. Tried to order Verizon DSL but it was unavailable to me even though I was a couple blocks away from the CO. Decided to get Optimum Online instead and ordered the regular 15/2 package online. The installer came on time and installed all the wiring and the SBV5120 Modem correctly and neatly. I usually get speeds of 10-13.5 Mbps but during peak hours, my speed will sometimes drop to 8-9 Mbps but I can live with it.
Comments:
 jades
join:2013-04-01
New York, NY | I think it's time for a modem upgrade Get them to switch you to a docsis 3.0 modem. Currently they're deploying arris modems to do the job. Basically just call and say your only getting 2 Mbps and issue occurs even when a pc is directly connected
You'll need to really connect a pc so they can see in your connection history that your modem was rebooted and equipment was switched. That will speed the process for them to send you a tech without making excuses
Been a customer for over a decade and Internet is rock solid. The moment I saw a decrease in speeds during congested hours, a tech switched us to a docsis 3.0 modem and the issue has been permanently solved | |
| | | | Re: I think it's time for a modem upgrade If you read the review, I had that problem 3 years ago... I don't have any issues nowadays. | |
| | | jades
join:2013-04-01
New York, NY | Re: I think it's time for a modem upgrade Wow! Came up at the top of my page. Oops | |
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 Review by OnHEL
member for 12.5 years, 2560 visits, last login: 2 days ago
updated 27 days ago
- Valley Stream,Nassau,NY
- $45 per month
- about 2 days
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Moved out of their service area several years ago so cant comment on their current service.
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 Review by Viet Vet
member for 7.3 years, 6850 visits, last login: a few hours ago
updated 28 days ago
- Oceanside,Nassau,NY
- $148 per month
- about 3 days
- "Speed has been consistently 17-19MBS in off peak and 9-11 MPS in Peak times."
- " Level one support is poor!"
- "The monthly cost mitigates, the hassle of switching to FIOS."
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I am an ex employee with a less than stellar view on OOL management and the way they treat there employees. I left of my own accord after over four years of service. The only thing management cares for is it`s self and getting the the sub of the phone and taking the next call. There HD service is improving.
Feb.2013, I really have nothing bad to say about Optimum, for the time I have had it it was very reliable. We lost service like every one else for two week do LIPA power issues. But all good things will come to an end; I am going to FIOS on March 1st. Three tel lines, 5 boxes (2 are DVR`s). $89.00 + tax for two years. My monthly for OOL was almost $200.
Good by CV Hello FIOS
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Review by antde2001
member for 29 days, 3 visits, last login: 15 days ago
updated 29 days ago
- Bronx,Bronx,NY
- Contract price not specified.
- "Speeds are often reliable and beat the competition on price per bit."
- "When speeds are compromised, they suffer a extraordinary decrease in rate which is quite noticeable when viewing multimedia."
- "With a price that still bests the competition and an exceptional customer service department, OOL is worth adopting for now."
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I've been an optimum online customer since 2003, so with exactly a decade of experience I believe this is the best time to review the service in the mist of newly emerging fiber optics networks in many major metropolitan areas.
Out of the box:
When you first sign up with Optimum - unless you immediately opt for a speed upgrade - you will be treated to the basic 15/2 plan. This translates to 15Mb down/ 2Mb up, which at optimum conditions will provide a regular user with a reasonable amount of bandwidth to operate their home office needs with enough room to accommodate for additional devices depending on their data needs. Yet users may not be aware of the limitations of their network which originate from the infrastructure Cablevision uses. Cablevision's "last-mile" infrastructure is entirely composed of copper wiring. Copper is one of the oldest materials in use to exchange data and is severely limited in its ability to expand bandwidth as opposed to networks utilizing fiber optic cables. To Cablevision's credit they've been doing quite an exceptional job expanding their network and consistently offering higher data speeds to compete, but they face quite a difficult uphill battle as the limitations of copper become more apparent.
Users with both Optimum's basic package and users utilizing Boost will often witness data speeds drop severely during high use hours. I currently take advantage of Optimum's fastest Boost package of 50/8, though on occasion I will find my speeds being almost halved (reduced to the low teens for download). To those of you who may believe this is the result of being throttled due to heavy network use on my end, I'll remind you that Optimum Boost customers are not throttled (to my knowledge according to the ToS). Users with the basic package of 15/2 may see speeds reduced to the low single digits if the network is being taxed. Though network speed variation is to be expected with any network, you may face speeds that are unacceptable for the current state of the internet and what speeds content providers are expecting users to have access to. In 2002 it was acceptable to be forced to wait for a video to complete buffering before watching, but in 2013 it's a relic of a past age best left buried and forgotten. I'd like to add that this minor gripe is far more the exception than the rule with this service, but we will get to why it may be a considerable fault in the future.
Customer Service:
The customer service provided by Cablevision for their online service is exceptionally helpful and outshines all of the competition. Prior to joining Cablevision for internet connectivity, I was a Verizon customer with their DSL package. I'll avoid commenting on the details of their services as I feel it wouldn't be fair to compare a service from ten years prior with a modern one, but we'll use this to establish that I've been exposed to the competition. The techs are great here. They understand that the world is actually full of people who are technically savvy and understand their way around a network configuration, and because of this very rarely will you feel you're getting canned responses from individuals reading a script. If you're stuck, they'll work with you to help unravel the causes and won't ask you repeatedly "have you tried turning the modem and/or router off and back on?" One technician even knew his way around DD-WRT which is a very popular 3rd party firmware for routers - almost entirely unknown to regular users. You'll be able to call their service number with confidence that you'll get the best assistance possible.
Future Implications:
So what does this mean for the future of Optimum online? Will Cablevision be able to consistently provide consumers with speeds that are on par with steadily advancing technologies as time goes on? The answer to this question for the short-term is a yes with an asterisk. Optimum's network flexibility is tethered to the limitations of copper, and as time progresses we will see exactly how they affect Cablevision's ability to compete in the market. If the listed speeds users in Kansas City are getting with Google's "Google Fiber" network appear enticing to you (1Gb up and down which is 20x faster than optimum's current Boost speeds) just be mindful that copper will never provide speeds this fast. As other providers begin to feel the squeeze from companies willing to upgrade their fiber to provide these speeds at similar prices, Cablevision will be forced to either switch to fiber or drop out of internet connectivity. Keep an eye on market conditions to guide your long term decisions on which provider to settle on in your area.
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 Review by jaa
member for 12.8 years, 6038 visits, last login: a few hours ago
updated 35 days ago
- New Canaan,Fairfield,CT
- $45 per month
- about 2 days
- "Unmatched speed, great price, great support"
- "Best value anywhere"
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These guys are the best. Caps are 10megabits down, and 1megabit up. I've never had speed slowdowns - consistent 9500/950 speeds. They do put some limits on you if you upload huge amounts - does not affect me.
Had the service for over 7 years, no significant problems or downtime.
Update: They raised the caps to 15/2!! No increase in price. I get consistent 13.5/1.8 speeds.
Update: They eliminated "capping" where they used to limit your upload speed to 150kbps if you uploaded a lot.
Update: Still working great!! No issues.
Update May, 2009: Been about 9 years. Not had any problems - consistent speeds, rare outages.
Update November, 2009: Still going strong. Moved to a new address, transfer went fine.
Update September, 2010: 10 years and still rock solid.
Update November, 2011: Speeds are still "advertised" 15/2, but I get consistent 20/2 speeds with Docsis 3 and 5 bonded download channels on base tier.
Update August, 2012: Consistent 20/2 speeds. Service is awesome! Also taking advantage of the wifi hotspots - now I'm never at the limit of my smartphone data plan.
Update March, 2013: Great speeds. Lowered my cell data plan since I am using less and less since I connect to wifi hotspots a lot.
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Review by frdrizzt
member for 4.9 years, 1565 visits, last login: a few hours ago
updated 37 days ago
- Farmingville,Suffolk,NY
- Contract price not specified.
- "No contract, great price, great speeds, free app with full channel lineup, 24/7 support"
- "DVR Plus hit or miss, long wait times at CV stores, no IMAP email support"
- "The only high-speed internet I've ever purchased, and I'd be happy if it stayed that way"
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Solid speeds 24/7 for most thanks to docsis 3. Optimum app & Optimum Wifi hotspots add great value.
Areas for improvement would be improved response and reliability of DVR+, IMAP email support, additional speed tiers and plans with higher uploading.
I'd love to see more HD channels. Possibly having boxes downconvert to 480i on SD would help free up additional frequencies. The ability to use the Optimum Aoo via desktop would be nice, or at least a web interface where you can order VOD in home on desktop.
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 Review by MEDIAN2k3
member for 10.3 years, 4478 visits, last login: a few hours ago
updated 43 days ago
- Bronx,Bronx,NY
- $144 per month
- about 2 days
- "Beat FIOS Pricing on every level"
- "Some service issues but nothing that bothers me"
- "Best Bang for Your Buck!"
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Just recently switched back over to Optimum for TV Phone and Internet in Nov 2012. I have the highest package w/ Boost and DVR and all the goodies for around $144 a month which beat out FiOS after they raised their rates to $170 a month once my contract was up.
Long as it stays this cheap I will keep the service.
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Review by BxWificrunch
member for 49 days, 0 visits, last login: 49 days ago
lodged 49 days ago
- Bronx,Bronx,NY
- $49 per month
- "Multiple hotspots is good WHEN they work"
- "Very slow in 10451,customer site should be more basic and straight forward."
- "Only if you need the most basic service is this passable but expensive for what you get."
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The speeds I am getting right now as of writing this on 02/17/13 are .25 mb/s Down and .87 mb/s Up at 11 pm on the east coast of the United States on a holiday weekend. There is no reason I should even be paying a those speeds! It should be gift or most likely a going away present since I am at my last nerve with the service.
But I digress. I've watched FIOS commercials where they START at 10mb/s and end with FIOS end in the 40's. Seriously? I would have LOVED for 1/2 of the amount they started with!
Now they do offer Optimum Online Boost Plus which comes with a lot (most of which isn't that important to the average customer) but up to 50mb/s download for about an additional $15/month. That would be relevant if they were delivering on the speeds they said I should have been able to get at least once in the last month already.
I am not the most tech savvy but I know the difference between a overtaxed cpu slowing down a page and slow broadband.
I have had Optimum for a number of years and it was satisfactory but even at it's best I don't recall ever getting the 15mb/s download.
Optimum has an opportunity to provide a service that people want and most already have but not at this level. Luckily I live in a FIOS building and have options.
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