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Modem: SB8200 What used to be a decent company has fallen apart since being purchased by Altice. Network is falling apart, and company is not maintaining its coax plant. I regularly have lost packets (and uncorrectables), multiple disconnections during work day, and company refuses to do anything about it. I have opened up numerous support tickets, just to have them tell me its my modem, or my router[its not, its ingress into their plant). They will constantly threaten an $80 charge unless you subscribe to their expensive wire protection plan. If you have problems with your connection, you are stuck with them until you switch to another provider. Do not recommend if the connection is urgent for your job, or you game, as you will simply lose connection at random points during the day. member for 21.3 years, 2049 visits, last login: 1.3 years ago updated 3.4 years ago
Removed review since it was 15 years old. member for 23.7 years, 7303 visits, last login: a few hours ago updated 3.5 years ago
I have Optimum 200, and my service with Optimum is extremely spotty... for years! In particular, my upload speed constantly dips down to under 2 mbps on random points in the day. This specific situation is during the time of the pandemic and what not. However, I have had this issue before this outbreak, but it did not happen as often. Had a service appointment in which they renewed the lines near my tap pole... still no luck. Clearly the infrastructure is flawed, and the worst thing about this time is that it feels near impossible for Optimum to fix issues that are on THEIR END. Unable to switch providers due to the monopolization of my neighborhood. Overall poor service. member for 3.9 years, 213 visits, last login: 3 years ago updated 3.9 years ago
Package: Optimum 400 Install: It went ok Equipment: Aries modem Sagemcom 5260cv router + optimum hotspot host Good: none really; they hold a monopoly in my area and I have no choice Bad: overpriced, FiOS is the same price and ~gig/gig about 5 blocks away. I pay for 400/40 and get on average 250 /40 if it is just my device, if i have two devices on streaming or downloading it gets halved. member for 4 years, 114 visits, last login: 2.6 years ago lodged 4 years ago
Update 9/5/2019 Optimum called in inform me that they had replaced the tap outside on the pole as well as some fittings. Internet speed seems to be fine now. Update 8/10/2019 I filed a complaint with the FCC on Friday 8/9, , shortly after I get a call from Optimum scheduling an appointment for Saturday morning, a time that was not available the last time I called. Tech comes out checks to make sure that everything at the pole is tight. He then checks signals which are fine at the time but calls support who looks at the stats on the line for the past week. They say that there is an issue and put a ticket in with the OSP. Tells me that because they signals are not that far off that it might be a while for OSP to come take a look at it. Update 8/8/2019 Got a call at 6:49 from Cablevision telling me that they needed to cancel the appointment again. Reason given was that the tech decided to stop working for the day for an "unknown reason". I did not bother to reschedule this time and will look into other options for internet tomorrow. I have waisted way too much time waiting appointments which they do not show up for. Update 8/5/2019 10:00PM Get a call from optimum saying that they need to cancel and reschedule tomorrows appointment again. I rearranged my schedule to have the appointment. They told me they might be able to come Thursday between 5 and 8. May have to consider switching to Frontier. Update 8/5/2019 Had an appointment from the 7/23 call for a tech to come look at the internet. Appointment was from 5PM-8PM, yes this was the first one I could get that was not during the time I would be at work. Tech calls at a few minutes to 8 and tells me that he is still at his last appointment and wants to reschedule. Have rescheduled for tomorrow in the same time frame. Update 7/23/2019 Had to call agin because the price was going up. Guy was very nice and gave us 200Mbps internet as well as extending the promo price for a year. This is when the trouble started, apparently Cablevision's 200Mbps internet is slower than there 100Mbps package. Internet speeds have been all over the place anywhere from 15Mbps to 175Mbps. Called tech support and spoke to a nice women although she lacked basic IT knowledge and kept on trying to say I had too many devices on at once even though I was connected right to the modem for the speed test. Tech came out he next day, and ran tests, everything was fine. Tried changing the modem and that did not work in addition to me not being able to hook up my own modem. Came home today to no internet, called and they are calling me back in 45 min. I have spoke to a former Optimum call center tech I know and he told me it is definitely an outside problem, most likley a node being overloaded. Updated 5/30/2018 Had to call to have the prom adjusted. First guy did not want to help and told us that they were doing us a favor by not charging us to rent the modem we own. Wanted to bump us down to 10Mbps internet at a higher price. 2nd guy was helpful and extended our promo for a year and gave us 100Mbps internet. Original Review My promotion with Frontier ended so I signed up with Optimum for Phone and Internet only. After the experience I had 3 years ago with Optimum TV I was not willing to give this part of it a try and instead signed up for Direct TV through a AT&T promo. Sales guy on the phone tried to get me to buy TV and a faster internet, I refused and went with there 25MBs internet and phone service. I then scheduled an install about 2 weeks out when I could get off of work. On install day Optimum gave me a good approximation of when the tech would arrive, and the tech called ahead of time. The tech did a good job, had to have someone with a bucket truck come out to connect at the pole because of a tree in the way, this person also re-balanced the amp for the neighborhood to improve the single. After the install I am getting solid above advertised speeds. I have my own modem so the bill only comes to about $51.00 a month. member for 11.1 years, 761 visits, last login: 298 days ago updated 4.5 years ago
I live in the Central Nassau County area of New York, where the only ISP available is Optimum and Verizon FiOS. I have had both service providers over the last 15 years that I've lived here and can honestly say to never give your money to Optimum no matter what you are quoted with. I have Optimum 400 internet bundled with Optimum Core TV and Voice. The TV and Phone services have not given me crazy issues but, their internet is horrific to say the least. I pay for as I said before the Optimum 400 package, which is supposed to give you when tested over LAN close to 400 Mbps download and 35 Mbps upload. I have never seen those speeds other than the day the service was first installed. The average speeds that I get over LAN are around 45 - 50 Mbps download and 35 - 40 Mbps upload. The average speeds I get over my 2019 MacBook Pro running over the 5 GHz when in-range of the network are around 13 Mbps download and 3 Mbps upload, my LTE network on my phone is faster than this by far ! When I test the 2.4 GHz network I get around 2 - 7 Mbps down and less than 1 Mbps upload ! I had a tech come out to replace the equipment 9 times in the last 6 months and the same result happens. After they come and replace the equipment the service will work close to what I am paying for over LAN and about 1/4 over Wifi for about a week, then the service fails when they push an update to cable boxes for the TV guide. This update they do not only causes the internet to become unusable but makes the TV unusable as well (ironic). So, I will rather switch back to FiOS and get back the glorious over 500 Mbps Wifi and gigabit ethernet service for whilst saving about $40 dollars a month with based on the quote of their latest promo. I really have no clue why the majority of consumers that have this ISP stick with other than those that don't have SSN and no/bad credit report. So can we, U.S. Citizens and Residents of New York file a complaint to Consumer Reports and create a lawsuit for over paying for false claims of service. member for 4.5 years, 2 visits, last login: 4.5 years ago updated 4.5 years ago
I have had Optimum for 5 years now, my current package is internet 200 for $65.05 and have my own modem/router (Download/200mbps Upload/35mbps) advertised monthly price is $44.99. My experience with optimum has been okay till April 2019. Download speeds are well over 200mbps but my download speeds are between 1-6mbps. my issue is the upload speeds I have had 3 techs come out.. I will try my best to remember what the techs and reps have said over the course of a few months. Called optimum about upload speeds, the rep on the phone put in a internal request to fix the issue and upload speeds should improve in 24 hours, it did and i received a call back asking how speeds were. Great, back at 35mbps. 4 days later uploads went back to 5mbps Called a few days later complaining yet again about upload speeds and the rep told me it could take up to a week now. week passed nothing has improved and i call back and the rep informed me the ticket is till open and requested a tech for me. Tech 1: checked all the wires indoor/outdoor switched components at the outdoor box, checked the box for the entire block. informed me OSP needs to be called and he put in a request and left. Days past still having upload speed issues. I call for a update the rep informed me ticket is still open and no request was made for OSP. I unplug my modem and restarted it, now modem wont connect. I run out to bestbuy and buy a new modem/router (same model) the new modem will not connect either, finally connected after 13 hours. Called optimum back about 9 days later to inform them the upload speeds have not been fix. Operator requested for another tech visit. Tech 2: Checked the wires outside and said everything looks fine he will put in another call for OSP I call optimum 72 hours later to inform them my speeds never improved and rep told me to wait a few more days. Couple weeks passe and i receive a modem form optimum. I called Optimum about the ongoing upload speed issue and the rep on the phone requested another tech come out. Tech 3: looked over everything and switched out my modem with the optimum modem because he insisted it was my equipment. Optimum modem would not connect to the optimum network for a hour, when it finally did my upload speeds were still between 1-6mbps. Now that we ruled out its not my eq the tech went knocking on the doors of the other 2 units and asked them to check upload speeds, the neighbors also have upload speed issues. Tech 3 saw 2 other optimum vans outside and he spoke to them and the gentlemen informed us the entire block is having upload speed issue. Tech told me optimum needs to hire a contractor to fix the issue and that they probably wont because it cost them money? Tech told me keep my gate unlocked because osp will come out in a few days and they need access to the box in the backyard. He put in another request like the other techs have and left. Its been about 4 weeks since the last tech visit and nothing has improved, upload speeds have not been fixed and i get the run around when calling in. Optimum has reduced my bill $20/month as requested for the inconvenience. member for 4.7 years, 2 visits, last login: 4.7 years ago lodged 4.7 years ago
We have no other options for high speed here, so we're captives. We have regular Optonline, with iO and Opt Voice Intermittent low signal associated problems, ongoing since 2002. Not resolved. Update Dec 2008: Outside techs did spend several concurrent months this year, and for the most part it does now work. Video dropouts rare, but internet and phone still occasionally dropout just long enough to lose your conversation or your download. It is better than previously. It just seems that for the money, it should be nearly flawless. Update Aug 2009: nothing new to report, other than rate increases. Update Dec 2011:business as usual, it is what it is. You regulars are familiar with CV's MO. Update Aug 2014:by accident, we found the only thing that has stopped the audio and video artifacting - a Sony Google box. Putting that inline, between the STB and our sound system has made an improvement by 98%. And in case you think it's a coincidence- the Google box had to be returned for a warranty replacement last month. During the whole two weeks we didn't have one, the artifacting was again horrible. As soon as I added the replacement Google box, the atrifacting disappeared. No change of cables. I don't know what that box if filtering exactly, but it makes cable watchable again. The box does other fun stuff, too. This year we absolutely couldn't take the incessant price increases (let's call a spade a spade) and paying for content we have no interest in watching. We cut the tv package down by 4 tiers. Update May 2018: Finally took a big step and cut back to internet only. Every streaming service I tried works way better than their cable box ever did. Unfortunately we still see dropouts of service intermittently in prime time, and some other times as well. Bill is now down to around $75, but they'll be adding a 'network enhancement feed next month, so we'll be closer to $80. member for 21.4 years, 3202 visits, last login: 26 days ago updated 5.1 years ago
CHECK CURRENT UPDATES BELOW THE REVIEW FROM 10 YEARS AGO! NO LONGER RECOMMEND! I have been an Optonline customer now for about 10 years or so since it first came out at the Wiz off and on. When I first had service the speed that was offered was 10/1 which for that time was still great. Now I am currently on Boost with speeds over 30/5. Thats right I pay for a 30/5 connection and actually end up getting around 33/5. The service is outstanding! Others have asked me if I would switch to FIOS which is the competition around here and I say no way. Why should I go through the hastle of having FIOS installed when I get the same speeds with better reliablity for the same price? Besides I have never had any billing issues or other account related issues with Optimum. The only time I actually had trouble with the speeds was a few days ago. I was getting speeds of around 8/5 which I knew something was wrong. I gave them a call and they ran a few tests on my modem. The tech said that the signals looked a little off and urged me to stay on the line while I moved the modem to the main line. I said that would take awhile to do and that I think I could handle it myself and call back if there were any problems. The point is that the tech support is very dedicated to helping us. Later that day I ended up rewiring the coax in the house to make the modem have a dedicated drop. My speeds are right back up to over 30/5 and the signals are within range. UPDATE 3/4/09: I now have a line monitor running. You can view it at the following links: »ny-monitor.dslreports.co ··· ange=d:w »64.81.79.40/r3/cricket/g ··· ange=d:w UPDATE 3/29/09: Here is the latest speed test I have ran. »www.speedtest.net/result ··· 6351.png Now I am having an issue with my ondemand video. I put in a call to cablevision yesterday and they are sending a tech out on Tuesday. UPDATE 3/20/09: Tech came today and everything is all good. It was a bad splitter. I feel stupid now. Everything is good. UPDATE 10/14/18: Almost 10 years later and under new ownership the new Optimum is turning into a disaster! Up to 1 hour wait times for tech support, very unstable speeds (I have 100/35... at times it drops to 20/1 but when calling they say there is no guarantee of speed only service!), and raising rates! Altice is running this once great company into the ground! Reliability as far as not having internet is less than it once was but still respectable. UPDATE 10/17/18: Paying around $160 for 200/35, Phone, and cable TV! Now having multiple issues! I have upgraded to 200Mbps service but I am getting less than 80/35! DVR is not working at all! Says that the account is not provisioned for it! Called tech support on 10/15/18 and the issues have yet to be resolved! Altice is running this system into the ground! If you have other options take them!!!! Attachments: member for 15.5 years, 418 visits, last login: 4.3 years ago updated 5.4 years ago
The installation guy was messy and didn't do what I would call a "Finished" job. Connection is just inconsistent. member for 10.3 years, 30 visits, last login: 2.1 years ago lodged 5.7 years ago |