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Review by dmb See Profile

  • Location: Morristown, Morris, NJ, USA
  • Cost Contract price not specified.
Not much, Sign on promotion? Fastish download speeds
Could care less if connection works for customers, network is falling apart and company only blames its customers
Stay far away if fios is available in your area, and you need reliability.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Modem: SB8200

What used to be a decent company has fallen apart since being purchased by Altice. Network is falling apart, and company is not maintaining its coax plant. I regularly have lost packets (and uncorrectables), multiple disconnections during work day, and company refuses to do anything about it. I have opened up numerous support tickets, just to have them tell me its my modem, or my router[its not, its ingress into their plant). They will constantly threaten an $80 charge unless you subscribe to their expensive wire protection plan. If you have problems with your connection, you are stuck with them until you switch to another provider. Do not recommend if the connection is urgent for your job, or you game, as you will simply lose connection at random points during the day.

member for 21.3 years, 2049 visits, last login: 1.3 years ago
updated 3.4 years ago


Review by Frink See Profile

  • Location: Hoboken, Hudson, NJ, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 3 days
Ease of use
Upload Caps
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Removed review since it was 15 years old.

member for 23.7 years, 7303 visits, last login: a few hours ago
updated 3.5 years ago


catnip
@optonline.net

catnip

Anon

Couldn't agree more

As a person who put up a satellite dish to escape Cablevision's high priced mediocre cable TV service, I was very surprised to find that their cable internet (OOL) is among the best. I've been on their system in Freehold, NJ for just over a month now, and have nothing but praise for the system. Easily installed, very fast, and little downtime. Even at $39, the price they charge those of us who don't partake of their cable TV service, it's worth it.

Need OOL now
@245.xx.67.Weehawken1

Need OOL now

Anon

How Did u get that deal??!?

how did u get the modem free and only 12 month contract?!?!?!?!
I live in Essex county (next to Hudson) and I have cablevision as well. But they only offered me 24 month contract and the modem for $99
Please tell me and email me at jarrroyo1@mindspring.com

Nick
Purveyor of common sense
MVM
join:2000-10-29
Smithtown, NY

Nick

MVM

Dynamic IP

Your IP is not as dynamic as you think it is. It changes only if you change hardware or someone on your subnet has a MAC address that hashes to the same place yours does. It's rare..but it does happen.

JoshNJ
Premium Member
join:2001-12-25
Freehold, NJ

JoshNJ

Premium Member

No throttling.

said by Frink:
THROTTLING USAGE
OOL does not throttle anything.

Frink
Professor
Premium Member
join:2000-07-13
Scotch Plains, NJ

2 edits

Frink

Premium Member

Re: No throttling.

Noun 1. throttling - the act of suffocating by constricting the windpipe.

My upload 'pipe' was 1MB for 5 years. Last week it went to ~1/7th of that...I suppose the aliens on Mars did that?

JoshNJ
Premium Member
join:2001-12-25
Freehold, NJ

1 edit

JoshNJ

Premium Member

Re: No throttling.

throttle and cap are 2 different things, throttle means the max speed consistently changes, the upload is not throttled, it is capped at a fixed rate.

Frink
Professor
Premium Member
join:2000-07-13
Scotch Plains, NJ

Frink

Premium Member

Re: No throttling.

close enough for me.

oliphant
I Have 8 Boobies
Premium Member
join:2004-11-26
Corona, CA

2 edits

oliphant to JoshNJ

Premium Member

to JoshNJ
They are 2 different things but the reviewer is correct...cap is a limit on the amount...throttle is a limitation of the speed.

Cox has a cap of 30GB/mo or whatever it is.

Comcast has the magic cap of whatever they feel like making it but they don't bandwidth throttle as least that I've seen.

DirecPC and OOL throttle speeds in accordance with their FAP/TOS/AUP.

JoshNJ
Premium Member
join:2001-12-25
Freehold, NJ

JoshNJ

Premium Member

Re: No throttling.

said by oliphant:

cap is a limit on the amount...throttle is a limitation of the speed.
maybe on your isp, on ool a cap is the max speed set in the modem config, throttle is the same on any isp, throttle means the speed is changed automatically all the time based on usage, ool does not throttle

ool's caps are 10,000/1,000 normally, or capped uploaders are 10,000/150

no throttle on ool exists and no "monthly" caps

oliphant
I Have 8 Boobies
Premium Member
join:2004-11-26
Corona, CA

oliphant

Premium Member

Re: No throttling.

What you're referring to is FAPping. What OOL does is throttling.

JoshNJ
Premium Member
join:2001-12-25
Freehold, NJ

JoshNJ

Premium Member

Re: No throttling.

nope

Exemployee
@199.62.x.x

Exemployee to JoshNJ

Anon

to JoshNJ
They do throttle upload sppeds. They\ way not to get throttled is to only upload for about 1 to 2 hours and then stop for an hour. It actually comes down to if you have the highest percentage of uploading on the network (UBR in your area) and then you will get throttled.
RRNYC
join:2001-01-05
Bellmore, NY

RRNYC

Member

Re: No throttling.

I had OOL for 3 years and it was great for the first 2. Now it was cap after cap.. went from 10/1 to 7/1 to 5/1 and that 5/1 was on a good day.. The thing that got me the most mad is when I called them about it they said "what are you worried about it's still faster then DSL". Well as of last week I now have Verizon Fios 15mb down / 2mb up and so far so good. I know the service is new and only time will tell but I am very happy not to have to deal with CV anymore..

JoshNJ
Premium Member
join:2001-12-25
Freehold, NJ

JoshNJ

Premium Member

Re: No throttling.

said by RRNYC:

Now it was cap after cap.. went from 10/1 to 7/1 to 5/1 and that 5/1 was on a good day
the cap has always been and is still 10mb download
RRNYC
join:2001-01-05
Bellmore, NY

RRNYC

Member

Re: No throttling.

That's NOT TRUE. For two years it was never less then 9000 down now it's never more then 5000.. it's that way all over Long Island

Exemployee
@199.62.x.x

Exemployee to JoshNJ

Anon

to JoshNJ
They do throttle uploads when you upload for a long amount of time. But optonline doesn't tell you how long you can upload. It's how they have their network setup, who ever is uploading the most for the longest amount of time at that time, gets throttled to .15 megabits upload.

Optonline lies to their customers every single day about everything. When you ask to speak to a supervisor, they give you a lead tech and they lie that a supervisor can't come to the phone. But if you scream loud enough, they have to put a supervisor on the phone. The supervisors are scared to talk to the customers. All the phone techs mute the calls and they call the customers idiots and a few other names I can't mention and they goof on the customers amongst themselves.

sysut1
Premium Member
join:2002-12-04
Brooklyn, NY

sysut1

Premium Member

Re: Throttling - Laughing at the customers

I'm leaving CV / BOOL as soon as I can get FIOS into my shop. I have and pay for BOOL and for close to a 2 months I have had horrible download speeds to "Windows Update" ( See Slow Windows Update in OOL )and CV / BOOL cant/wont fix it. If I switch my equipment to Verizon DSL its 10 Times faster to the Windows Update site and its downloads. It was not this way until a few months ago, but I'm done complaining to the BOOL Support. They point the finger at Microsoft but the proof is in the pudding.

NH-2
@12.105.x.x

NH-2

Anon

Throttling/Capping

OK, first, to throttle something is to limit its speed. A cap is a size limit.

If you hit their cap, which may be an ammount, or a speed for a certain amount of time, you are then throttled.

I can understand why they do this, but the only frustrating thing is, they do not tell you what these limits are, and give no warning to you before they start throttling.

I realize that this is because they are watching patterns, and it would be hard to just give a strait #, especially when people would use this number to limit their own bandwidth usage to just below what would be accepted, but it makes you feel alienated....

I would recommend that OOL would either post solid cap numbers, or give some sort of 24 hour notice to anyone thought of abusing the system (and the reason why), or both.

Aside from that, my service has been great. Great DL speeds, good UL speeds, good pings to gaming servers.

Tech support needs a little work, but it all depends on who you get on the other end when you call.....






Review by NJPolak See Profile

  • Location: Morganville, Monmouth, NJ, USA
  • Cost: $100 per month
Technical support is good (if you manage to get in contact with the right people)
Sheer unreliability of their internet service (specifically bandwidth)
Optimum provides very unreliable internet; overall poor service.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have Optimum 200, and my service with Optimum is extremely spotty... for years! In particular, my upload speed constantly dips down to under 2 mbps on random points in the day. This specific situation is during the time of the pandemic and what not. However, I have had this issue before this outbreak, but it did not happen as often. Had a service appointment in which they renewed the lines near my tap pole... still no luck. Clearly the infrastructure is flawed, and the worst thing about this time is that it feels near impossible for Optimum to fix issues that are on THEIR END. Unable to switch providers due to the monopolization of my neighborhood. Overall poor service.

member for 3.9 years, 213 visits, last login: 3 years ago
updated 3.9 years ago


Review by goodnet See Profile

  • Location: New Brunswick, Middlesex, NJ, USA
  • Cost: $76 per month
  • Install: about 5 days
  • No Cap
none
everything
bad
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Package:
Optimum 400
Install:
It went ok
Equipment:
Aries modem
Sagemcom 5260cv router + optimum hotspot host
Good: none really; they hold a monopoly in my area and I have no choice
Bad:
overpriced, FiOS is the same price and ~gig/gig about 5 blocks away.
I pay for 400/40 and get on average 250 /40 if it is just my device, if i have two devices on streaming or downloading it gets halved.

member for 4 years, 114 visits, last login: 2.6 years ago
lodged 4 years ago


Review by DarienRedSox See Profile

  • Location: Darien, Fairfield, CT, USA
  • Cost: $79 per month
  • Install: about 7 days
Fast speeds when it works
Impossible to get them to come out and fix it when it is down.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Update 9/5/2019

Optimum called in inform me that they had replaced the tap outside on the pole as well as some fittings. Internet speed seems to be fine now.

Update 8/10/2019

I filed a complaint with the FCC on Friday 8/9, , shortly after I get a call from Optimum scheduling an appointment for Saturday morning, a time that was not available the last time I called. Tech comes out checks to make sure that everything at the pole is tight. He then checks signals which are fine at the time but calls support who looks at the stats on the line for the past week. They say that there is an issue and put a ticket in with the OSP. Tells me that because they signals are not that far off that it might be a while for OSP to come take a look at it.

Update 8/8/2019

Got a call at 6:49 from Cablevision telling me that they needed to cancel the appointment again. Reason given was that the tech decided to stop working for the day for an "unknown reason". I did not bother to reschedule this time and will look into other options for internet tomorrow. I have waisted way too much time waiting appointments which they do not show up for.

Update 8/5/2019 10:00PM

Get a call from optimum saying that they need to cancel and reschedule tomorrows appointment again. I rearranged my schedule to have the appointment.

They told me they might be able to come Thursday between 5 and 8. May have to consider switching to Frontier.

Update 8/5/2019

Had an appointment from the 7/23 call for a tech to come look at the internet. Appointment was from 5PM-8PM, yes this was the first one I could get that was not during the time I would be at work. Tech calls at a few minutes to 8 and tells me that he is still at his last appointment and wants to reschedule. Have rescheduled for tomorrow in the same time frame.

Update 7/23/2019

Had to call agin because the price was going up. Guy was very nice and gave us 200Mbps internet as well as extending the promo price for a year. This is when the trouble started, apparently Cablevision's 200Mbps internet is slower than there 100Mbps package. Internet speeds have been all over the place anywhere from 15Mbps to 175Mbps. Called tech support and spoke to a nice women although she lacked basic IT knowledge and kept on trying to say I had too many devices on at once even though I was connected right to the modem for the speed test. Tech came out he next day, and ran tests, everything was fine. Tried changing the modem and that did not work in addition to me not being able to hook up my own modem. Came home today to no internet, called and they are calling me back in 45 min. I have spoke to a former Optimum call center tech I know and he told me it is definitely an outside problem, most likley a node being overloaded.

Updated 5/30/2018

Had to call to have the prom adjusted. First guy did not want to help and told us that they were doing us a favor by not charging us to rent the modem we own. Wanted to bump us down to 10Mbps internet at a higher price. 2nd guy was helpful and extended our promo for a year and gave us 100Mbps internet.

Original Review

My promotion with Frontier ended so I signed up with Optimum for Phone and Internet only. After the experience I had 3 years ago with Optimum TV I was not willing to give this part of it a try and instead signed up for Direct TV through a AT&T promo. Sales guy on the phone tried to get me to buy TV and a faster internet, I refused and went with there 25MBs internet and phone service. I then scheduled an install about 2 weeks out when I could get off of work. On install day Optimum gave me a good approximation of when the tech would arrive, and the tech called ahead of time. The tech did a good job, had to have someone with a bucket truck come out to connect at the pole because of a tree in the way, this person also re-balanced the amp for the neighborhood to improve the single. After the install I am getting solid above advertised speeds. I have my own modem so the bill only comes to about $51.00 a month.

member for 11.1 years, 761 visits, last login: 298 days ago
updated 4.5 years ago


Review by MrChris See Profile

  • Location: Uniondale, Nassau, NY, USA
  • Cost: $209 per month
  • Install: about 17 days
  • No Cap
OK TV and Phone
Everything
Get Verizon if you live in New York because they cost less and give you actual fiber internet service !
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I live in the Central Nassau County area of New York, where the only ISP available is Optimum and Verizon FiOS. I have had both service providers over the last 15 years that I've lived here and can honestly say to never give your money to Optimum no matter what you are quoted with. I have Optimum 400 internet bundled with Optimum Core TV and Voice. The TV and Phone services have not given me crazy issues but, their internet is horrific to say the least. I pay for as I said before the Optimum 400 package, which is supposed to give you when tested over LAN close to 400 Mbps download and 35 Mbps upload. I have never seen those speeds other than the day the service was first installed. The average speeds that I get over LAN are around 45 - 50 Mbps download and 35 - 40 Mbps upload. The average speeds I get over my 2019 MacBook Pro running over the 5 GHz when in-range of the network are around 13 Mbps download and 3 Mbps upload, my LTE network on my phone is faster than this by far ! When I test the 2.4 GHz network I get around 2 - 7 Mbps down and less than 1 Mbps upload ! I had a tech come out to replace the equipment 9 times in the last 6 months and the same result happens. After they come and replace the equipment the service will work close to what I am paying for over LAN and about 1/4 over Wifi for about a week, then the service fails when they push an update to cable boxes for the TV guide. This update they do not only causes the internet to become unusable but makes the TV unusable as well (ironic). So, I will rather switch back to FiOS and get back the glorious over 500 Mbps Wifi and gigabit ethernet service for whilst saving about $40 dollars a month with based on the quote of their latest promo. I really have no clue why the majority of consumers that have this ISP stick with other than those that don't have SSN and no/bad credit report. So can we, U.S. Citizens and Residents of New York file a complaint to Consumer Reports and create a lawsuit for over paying for false claims of service.

member for 4.5 years, 2 visits, last login: 4.5 years ago
updated 4.5 years ago


jerg
join:2003-01-23
Sparkill, NY

jerg

Member

lesser of two evils

I stick with Optimum because every time I check FIOS pricing, I would wind up paying more for less overall - they don't include Turner channels so those cost extra and after the honeymoon period the price goes up higher than Optimum. I was hoping Spectrum would install here but no such luck, Optimum and FIOS are the only choices

Review by PaluDude See Profile

  • Location: Brooklyn, Kings, NY, USA
  • Cost: $65 per month
  • No Cap
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have had Optimum for 5 years now, my current package is internet 200 for $65.05 and have my own modem/router (Download/200mbps Upload/35mbps) advertised monthly price is $44.99.

My experience with optimum has been okay till April 2019. Download speeds are well over 200mbps but my download speeds are between 1-6mbps.

my issue is the upload speeds
I have had 3 techs come out..

I will try my best to remember what the techs and reps have said over the course of a few months.

Called optimum about upload speeds, the rep on the phone put in a internal request to fix the issue and upload speeds should improve in 24 hours, it did and i received a call back asking how speeds were. Great, back at 35mbps. 4 days later uploads went back to 5mbps

Called a few days later complaining yet again about upload speeds and the rep told me it could take up to a week now.
week passed nothing has improved and i call back and the rep informed me the ticket is till open and requested a tech for me.

Tech 1: checked all the wires indoor/outdoor switched components at the outdoor box, checked the box for the entire block. informed me OSP needs to be called and he put in a request and left.

Days past still having upload speed issues. I call for a update the rep informed me ticket is still open and no request was made for OSP.
I unplug my modem and restarted it, now modem wont connect. I run out to bestbuy and buy a new modem/router (same model) the new modem will not connect either, finally connected after 13 hours.

Called optimum back about 9 days later to inform them the upload speeds have not been fix. Operator requested for another tech visit.

Tech 2: Checked the wires outside and said everything looks fine he will put in another call for OSP

I call optimum 72 hours later to inform them my speeds never improved and rep told me to wait a few more days.

Couple weeks passe and i receive a modem form optimum. I called Optimum about the ongoing upload speed issue and the rep on the phone requested another tech come out.

Tech 3: looked over everything and switched out my modem with the optimum modem because he insisted it was my equipment. Optimum modem would not connect to the optimum network for a hour, when it finally did my upload speeds were still between 1-6mbps. Now that we ruled out its not my eq the tech went knocking on the doors of the other 2 units and asked them to check upload speeds, the neighbors also have upload speed issues. Tech 3 saw 2 other optimum vans outside and he spoke to them and the gentlemen informed us the entire block is having upload speed issue. Tech told me optimum needs to hire a contractor to fix the issue and that they probably wont because it cost them money? Tech told me keep my gate unlocked because osp will come out in a few days and they need access to the box in the backyard. He put in another request like the other techs have and left.

Its been about 4 weeks since the last tech visit and nothing has improved, upload speeds have not been fixed and i get the run around when calling in. Optimum has reduced my bill $20/month as requested for the inconvenience.

member for 4.7 years, 2 visits, last login: 4.7 years ago
lodged 4.7 years ago

joserhome
join:2002-06-08
Bronx, NY

1 recommendation

joserhome

Member

It's outside cabling issue

Post in the OptimumDirect forum about your issue. A whole block with upload speed issues would seem to me like a critical problem.
tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

Re: It's outside cabling issue

An outside amplifier (or two) is probably failing.. cabling ingress also possible, but unlikely. These kinds of problems take several days to track down and Altice doesn't like to spend more money on the coax network. Besides, lots of the Bronx will be upgraded to fiber 'fast tracked, lol', since they decided to make that a priority over more affluent areas.. so maybe they're biding their time until the Bronx is complete.

Review by momcat1 See Profile

  • Location: Wappingers Falls, Dutchess, NY, USA
  • Cost: $80 per month
  • Install: about 30 days
better than dialup,numerous hiccups
frequent dropouts, hard to get service issues addressed
we have no other choice for high speed; they're getting worse!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We have no other options for high speed here, so we're captives.

We have regular Optonline, with iO and Opt Voice

Intermittent low signal associated problems, ongoing since 2002. Not resolved.

Update Dec 2008: Outside techs did spend several concurrent months this year, and for the most part it does now work. Video dropouts rare, but internet and phone still occasionally dropout just long enough to lose your conversation or your download. It is better than previously. It just seems that for the money, it should be nearly flawless.

Update Aug 2009: nothing new to report, other than rate increases.

Update Dec 2011:business as usual, it is what it is. You regulars are familiar with CV's MO.

Update Aug 2014:by accident, we found the only thing that has stopped the audio and video artifacting - a Sony Google box. Putting that inline, between the STB and our sound system has made an improvement by 98%. And in case you think it's a coincidence- the Google box had to be returned for a warranty replacement last month. During the whole two weeks we didn't have one, the artifacting was again horrible. As soon as I added the replacement Google box, the atrifacting disappeared. No change of cables. I don't know what that box if filtering exactly, but it makes cable watchable again. The box does other fun stuff, too.

This year we absolutely couldn't take the incessant price increases (let's call a spade a spade) and paying for content we have no interest in watching. We cut the tv package down by 4 tiers.

Update May 2018: Finally took a big step and cut back to internet only. Every streaming service I tried works way better than their cable box ever did. Unfortunately we still see dropouts of service intermittently in prime time, and some other times as well. Bill is now down to around $75, but they'll be adding a 'network enhancement feed next month, so we'll be closer to $80.

member for 21.4 years, 3202 visits, last login: 26 days ago
updated 5.1 years ago

lz56
join:2008-05-22
Englishtown, NJ

lz56

Member

frequent dropout

frequent slowness, dropout/disconnect, very frustrated. will go FIOs

NJ Slow
@optonline.net

NJ Slow

Anon

Cablevision has dropped the ball

We used to have fast service all the time. About a month and a half ago, I got yet another spam call from Cablevision trying ot sell me the triple play. I told the woman right away I was not interested in their phone service. She insisted that I tell her why, to which I responded it wasn't any of her business. So about a week or so ago, the internet service simply stopped in the middle of the day. I got them right on the phone, and the person on their end seemed puzzled. He explained that it appeared that we didn't have internet service. Now, I never canceled the service, and at this point I was sure this had something to do with the rude woman trying to sell me something I didn't want. There is no doubt in my mind that she spitefully had the internet service canceled because of what I said to her on the phone.

So, the guy on the other end of the line handled getting the internet service going again, which only wasted a half hour of my time. However, ever since they hooked me back up, the line speed during evening hours is no better than dial up. It's fine during the middle of the night and mostly during the day, but between 5 PM and 12 AM, it is very slow. I have called several times to complain about this, but all I get is script reading fools who don't know what they are doing. They insist it isn't them, but MY router. Now, I sometimes work as a network engineer, and I have thoroughly tested my in house system, and it is working exactly the same way it has been for the last 5 years, but you can't truly explain that to a moron who can only read from a script. I am fed up with Cablevision. I'm seriously thinking about going with Speakeasy at this point, even though it's slightly more expensive.
tyrant_
Wannabe Billionaire
join:2013-07-07

tyrant_

Member

Unusual.

Wow, that's definitely not the optimum I know.
I have a friend that has them and loves it. And I would too -if I could get it.

JRW2
R.I.P. Mom, Brian, Gary, Ziggy, Max.
Premium Member
join:2004-12-20
La La Land

JRW2

Premium Member

Re: Unusual.

Nope, optimum is CRAP.
I've had it for years now and they always seem to find ways to diminish the service.
When they got severely spanking in the FCC comparisons, and were found to be the WORSE for delivering service, they finally over-provisioned the tiers to mute the obvious slowdowns that occur daily.
tmc8080
join:2004-04-24
Brooklyn, NY

1 recommendation

tmc8080

Member

no competition

Altice adding a network improvement FEE is PROOF that there is no competition and the incumbent companies feel free to fleece the consumer without consequences. It's also worse in geographies where predatory pricing happens leaving no competitive options and non-existent promotional offers. Makes for some backlash such as this. It's time NY communities began muni efforts again. NY metro region is so corrupt that broadband development stalled for the last 20 years.. Yes, more communities upstate NY got access, but mainly to ONE predatory provider..
cartossin
join:2015-11-13
Parsippany, NJ

cartossin

Member

poor performance or reliability on your cable ISP

Every isp has addresses where the network has problems. If you're unlucky enough to be in this area, you need to be persistent with service calls until the issue is fixed. Apart from google, I'd say OOL is possibly the best ISP in the country. I get my full 400mbps pretty much all the time, and it never drops. Their numbers from netflix put them at the top of the heap overall. It sucks that OOL isn't working at your address, but if the problems on your street are fixed, they'll likely stay fixed. If you have weak speeds during peak times, first thing to do is make sure your modem is seeing all the downstream channels that it could/should. Most areas on OOL now have 24 downstream channels. If your modem is older and only supports 8-12, this will cause much worse dips during peak times. Look up your modem model and make sure it supports at least 24 downstream channels, and visit the modem management page and make sure you have good SNR on all 24 channels.

momcat1
No Relation To The Bobcat
join:2002-10-21
Wappingers Falls, NY

momcat1

Member

Re: poor performance or reliability on your cable ISP

Been there done that. They have been called out way too many times. The street and the house have been rewired 4 times. Modem and router are new, I review and update every year or two.

Review by LJGoose See Profile

  • Location: Coram, Suffolk, NY, USA
  • Cost: $160 per month
  • Install: about 2 days
Somewhat good reliablity!
Horrible tech support, raising rates, slow speed for what you pay!
Once a great provider now heading downhill fast!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

CHECK CURRENT UPDATES BELOW THE REVIEW FROM 10 YEARS AGO! NO LONGER RECOMMEND!

I have been an Optonline customer now for about 10 years or so since it first came out at the Wiz off and on. When I first had service the speed that was offered was 10/1 which for that time was still great.

Now I am currently on Boost with speeds over 30/5. Thats right I pay for a 30/5 connection and actually end up getting around 33/5. The service is outstanding! Others have asked me if I would switch to FIOS which is the competition around here and I say no way. Why should I go through the hastle of having FIOS installed when I get the same speeds with better reliablity for the same price? Besides I have never had any billing issues or other account related issues with Optimum.

The only time I actually had trouble with the speeds was a few days ago. I was getting speeds of around 8/5 which I knew something was wrong. I gave them a call and they ran a few tests on my modem. The tech said that the signals looked a little off and urged me to stay on the line while I moved the modem to the main line. I said that would take awhile to do and that I think I could handle it myself and call back if there were any problems. The point is that the tech support is very dedicated to helping us.

Later that day I ended up rewiring the coax in the house to make the modem have a dedicated drop. My speeds are right back up to over 30/5 and the signals are within range.

UPDATE 3/4/09: I now have a line monitor running. You can view it at the following links:

»ny-monitor.dslreports.co ··· ange=d:w

»64.81.79.40/r3/cricket/g ··· ange=d:w

UPDATE 3/29/09: Here is the latest speed test I have ran. »www.speedtest.net/result ··· 6351.png

Now I am having an issue with my ondemand video. I put in a call to cablevision yesterday and they are sending a tech out on Tuesday.

UPDATE 3/20/09: Tech came today and everything is all good. It was a bad splitter. I feel stupid now. Everything is good.

UPDATE 10/14/18: Almost 10 years later and under new ownership the new Optimum is turning into a disaster! Up to 1 hour wait times for tech support, very unstable speeds (I have 100/35... at times it drops to 20/1 but when calling they say there is no guarantee of speed only service!), and raising rates! Altice is running this once great company into the ground! Reliability as far as not having internet is less than it once was but still respectable.

UPDATE 10/17/18: Paying around $160 for 200/35, Phone, and cable TV! Now having multiple issues! I have upgraded to 200Mbps service but I am getting less than 80/35! DVR is not working at all! Says that the account is not provisioned for it! Called tech support on 10/15/18 and the issues have yet to be resolved! Altice is running this system into the ground! If you have other options take them!!!!

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member for 15.5 years, 418 visits, last login: 4.3 years ago
updated 5.4 years ago

AlanG2
join:2009-03-21

AlanG2

Member

Cablevision is slow in the Bronx and they wont fixit

»www.speedtest.net/result ··· 3886.png

They continue to oversell their service. They seem to have no interest in fixing it.
LJGoose
join:2008-08-31
Middle Island, NY

LJGoose

Member

Re: Cablevision is slow in the Bronx and they wont fixit

Have you checked all your connections? Have you had a tech come out at all? I am sorry to see your speeds that really stinks and I hope you get it fixed soon. Are you boost?
dtv757
join:2008-09-20
Virginia Beach, VA

dtv757

Member

do you have another option?

Do you have another option for broadband? I assume a lot of LI has fios available . Someone i know i think lived near Metford? and gave up his FREE OOL internet (emp) account and for FIOS and never looked back .they have gig upload and download now and stream Twitch all day for online gaming etc..

if you dont have a choice you may need to get there protection plan for the 3 months etc .. then get a tech look at your line ..

just a few suggestions..

Review by jlefty69 See Profile

  • Location: Stamford, Fairfield, CT, USA
  • Cost: $70 per month
  • Install: about 8 days
Price is OK
connection randomly drops, wifi router supplied is terrible
wish I still had FIOS but not available here...
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

The installation guy was messy and didn't do what I would call a "Finished" job. Connection is just inconsistent.

member for 10.3 years, 30 visits, last login: 2.1 years ago
lodged 5.7 years ago