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Review by MEDIAN2k3 See Profile

  • Location: Bronx, Bronx, NY, USA
  • Cost: $144 per month
  • Install: about 2 days
Beat FIOS Pricing on every level
Some service issues but nothing that bothers me
Best Bang for Your Buck!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Just recently switched back over to Optimum for TV Phone and Internet in Nov 2012. I have the highest package w/ Boost and DVR and all the goodies for around $144 a month which beat out FiOS after they raised their rates to $170 a month once my contract was up.

Long as it stays this cheap I will keep the service.

member for 21.3 years, 5622 visits, last login: 5 years ago
updated 11 years ago


dobby10
Premium Member
join:2000-12-13
Denville, NJ

dobby10

Premium Member

No Software....

There is no software on the disk, all the disk does is foward you to a page to make sure the modem was registered in OOL system properly. Maybe you didn't have 98 configured properly, but it should of worked.

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536

Premium Member

Re: No Software....

dont upload too much or that sweet 130KB/s upstream gets capped to a lame 20KB/s

MEDIAN2k3
Your Ad Here
Premium Member
join:2002-12-04
Howard Beach, NY

MEDIAN2k3 to dobby10

Premium Member

to dobby10
The CD also contained something that let my modem use the internet because everytime i booted up it said Optimum Online in processes when i hit ctrl+alt+del. Lol ill rip the cd and send to u if u think im lying
MEDIAN2k3

MEDIAN2k3

Premium Member

really

think they will cap lil ol me?

deaaa
@optonline.net

deaaa

Anon

Perfomance??

what's with the performance rating of 2??? I have ool and i see regular downloads of 500KBS and have seen 1.1MBs.. that's performance that I dont think anyone can beat..
fastforward0
join:2002-11-21
Katy, TX

fastforward0

Member

1mb?

you should be getting speeds around 4mb.

Barney Google
@optonline.net

Barney Google

Anon

No way

"...using their news servers which i get a nice 2.6MB a second..."

OOL-SUX
@optonline.net

OOL-SUX

Anon

They will CAP you if you use your bandwith

They will cap you for no reason. I was only uploading files to my sister in college to help her with powerpoint presentation, it was maybe 3 files totaling 130 or so megs and I had to do it few times since we modified it a lot and this continued for maybe 2 weeks uploading 130 or so megs every 36-48hours and on friday the day she had to hand in her report i was uploading and i found out it was capped took me 5 hours to upload the whole thing which really annoyed me.

I WOULD NOT RECOMMEND OPTIMUM ONLINE TO ANYONE -- THEY ARE THE WORST IN SERVICE & SUPPORT.

mikepd
Discovery
Premium Member
join:2000-10-26
New Port Richey, FL

mikepd

Premium Member

Let me get this straight

you have a 10/1 connection or at worst a 10/.15 connection for under $50/month and it only gets a 1 for value for the money? Someone needs to price other ISP's and what they charge for a lot less. I pay 79.95/month for a 1.5/384 line from VOL and that is $10 less than what the current price is.






Review by Two Rivers See Profile

  • Location: Ramsey, Bergen, NJ, USA
  • Cost: $106 per month
  • Install: about 4 days
Broadband speeds; no contract; Triple Play (TV, Net, Phone)
Speeds fluctuate between 20 and 60 Mbps; antediluvian TV guide; poor wireless security
I'm saving $40 a month over Fios
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I'm big on security. I don't use Wi-Fi (strictly hardwire for me) and with Verizon's ActionTec I could easily turn off the router's Wi-Fi. I can't do that with Optimum Online's Netgear N600 -- either through the router's software or via the router's hardware Wi-Fi On/Off button. I've only had OO for four days, but the online access and speeds have been fairly reliable. If saving money is everything to you, you should consider OO. If you're currently using Fios Triple Play and you are big on security, you might want to think twice about switching to OO's router's always on Wi-Fi, but you'll pay for that peace of mind. As for me, if I knew then what I know now ... I would not have switched.

member for 11.1 years, 2 visits, last login: 11.1 years ago
lodged 11.1 years ago

tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

cablemodem

I thought the cablemodems (docsis 3) are Arris brand, not netgear..
last time I checked netgear n600s did not have cablemodem function built in.. and you can buy your own choice of wired/wireless router..

Review by Bob4 See Profile

  • Location: New Jersey
  • Cost: $50 per month
  • Install: about 14 days
Good speeds if you get a DOCSIS 3 modem
High price
A reliable, although pricey service
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I was an Optimum Online customer from 2001 - 2004. I canceled the service because of the high price, connection reliability problems, and poor email servers.

In June 2011, I signed up with OOL again. I'm pleased to say that Cablevision has improved the service since my earlier experiences with them. Although I had problems with the speed in peak hours, I arranged for a service call, and the tech installed an Arris TM802G DOCSIS 3 modem. I now get 18 / 1.8 Mbps at all times. Email is also working well.

member for 11.6 years, 359 visits, last login: 11 years ago
updated 11.1 years ago


Review by tired_runner See Profile

  • Location: Bronx, Bronx, NY, USA
  • Cost: $102 per month (month by month)
  • Install: about 6 days
CV cleaned up their act. Good service again.
Good value
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Frontier FiberOp..
*** UPDATE 11/28/2012 ***

CV now offers a double play; Internet and TV; for $76 per month excluding boxes, and fees. I opted for this double play with what's now called Optimum Preferred; or the equivalent of iO Family in the old triple play deal but it includes a few new channels. I kept my Boost; still nice and fast.

Two cable cards and modem total: $102 including taxes

*** UPDATE 2/27/2012 ***

Since my last update a few things have changed, but I'm still a happy Cablevision customer.

Now I get Boost Plus. After initially averaging 25/7, it is now a mostly consistent 55/8 with the usual peak hour dropouts which aren't as bad as they were before. I also decided to do away with cable boxes and get Windows 7 HTPC's and Silicondust cable card-ready multituners. Initially this was motivated by cost savings to get rid of the rental fees, but also sadly to say their current crop of cable boxes are utter shit.

Getting their cable cards to work correctly was a challenge, but fortunately after a couple tries I talked to a CSR who knew what she was doing. Cable TV via Windows Media Center has been nothing short of a blissful experience, leaps ahead of iO.

I'll also use the free wi-fi from time to time. It's a nice option to have when my cell phone's 3G service is anything but.

If you live in an area like mine, you will be pleased. Service works well and the promo deal can't be beat.

*** UPDATE 7/6/2010 ***

Alright... So lots has changed in the past four years with Cablevision, I must admit.

I got tired of overpaying for TV and internet with DirecTV and Verizon so I caved in to the infamous cable triple play.

For $123 per month for the next two years I get OV, Boost, family cable including Spanish package (really mostly for my Dad since he likes his international novelas), two HD DVRs and one HD receiver. Not bad IMO.

Since I had already run quad-shielded coax to every single room where service would be installed from when I first got dish and didn't wish to have additional holes drilled in my property for wiring purposes, I insisted to first install tech that he reuse this cabling. When he refused citing bullshit reasons, I told him to leave and send another tech.

After speaking to a supervisor and providing a notarized letter permitting CV techs access to the roof where existing cabling entered the premises, two new techs and said supervisor showed an hour later to get started. An hour later after that, I was up and running.

Boost is nice, and having ports 80 and 25 open is even nicer after being used to this with Verizon DSL. Speed tests show that download speed fluctuates a bit between 21 and 28 mbps, but I'm still happy. Upload is a consistent 5 mpbs.

Video quality is phenomenal. Very comparable to DirecTV if not better. The cable boxes also seem to respond well. I have two SA 8300HDs and one SA 4250HD.

So far so good.. Hopefully they keep me happy.

*** UPDATE 7/8/2006 ***

Plenty has happened since the last update of this review. There is no need to elaborate as I can easily sum it up in one sentence.

Cablevision service sucks.

I have been Optimum Online-free for a year and Optimum TV-free for three months, and I couldn't have been happier. Why people would tolerate their ineptude and continue giving them business is incomprehensible to me. They're the perfect example of decent service gone terribly wrong on a steady basis for years.

Want to throw away your money on sub-par service and deal with incompetent customer service? Go right ahead, you're right at home with them.

*** UPDATE 4/18/2005 ***

I've downgraded to residential Optimum service for some time now, so this goes back to being an OOL review. For all intents and purposes, if you're using BOOL with a cable modem on the good ole Cablevision hybrid fiber/coax network, your traffic is given no more priority than your neighboring residential customers. As a BOOL customer you do, however, have a different customer service number to call. In my experience calling them isn't as frustrating as it is to call the numb nuts that help you with the residential service. If this makes you feel better about paying $70 to $100 per month for the same Internet that others pay $45 to $50 per month for, much kudos to you.

For some time now, as others have reported, the actual download speeds achieved are often half, if not a third of what is advertised, although thankfully for me the upload speeds remain unaffected for the moment. Not that I sit at home running speed tests all the time, but when I do make use of the bandwidth I'd sure expect to be able to, and that's simply not the case. Whether it's an issue of oversold capacity or not, I do my part in not abusing or misusing the connection, yet I'm affected. I'm sure those of you researching and considering Optimum Online will come across others with similar gripes in this place, so make your sound decision accordingly.

I won't discredit Cablevision entirely. The service has been, and still is very reliable. I have yet to experience any outages to date other than the one hiccup or two when I first signed up for service.

I do not use their email servers other than to send SMTP traffic through them, as they also block access to SMTP servers other than their own. The email accounts that I did open with the OOL service are constantly bombarded with spam despite the fact that they aren't used at all.

Should Cablevision work out their current capacity issues, this service will continue to be an ace in my book. This is truly an "always-on" connection, and that's all that matters to me.

*** Update 11/12/2002 ***

DSLR has again bugged me to update my review, so here it is.

I now subscribe to Business Optimum Online (BOOL). I run a website from home and was finally caught doing so by Cablevision staff, so I was told to shut it off or get BOOL.

The difference? Other than price, none. I still get the same marvelous speeds I got using Optimum Online, but I'm still subjected to the same port filters that everyone on the OOL network has. Thankfully there was no install, no site survey, and no tech visit, so I'm sure I saved plenty on installation fees. Getting BOOL was merely slapping a commercial status on my residential cable TV account.

Pricing? Since I already had Optimum Online there was only a one-time service level change charge of $33. Monthly fee is $70 if you agree to subscribe to Cablevision's family cable package at the minimum, $65 if you are a non-profit organization, or $100 if you only subscribe to reception service only or if you are a non-cable TV customer. Additional installation charges may apply if you don't have a coax line to your house at all. Given the speeds I get, $70 isn't too shabby.

The perks? I get to continue running my servers at home without getting hassled by their TOS for residential accounts, as it is more of a commodity and a hobby for me than it is a necessity. Hosting my servers at work can be an option for me, but given the current financial trend at my company I think I ought to do my own thing at home.

Optimum Online continues to be one of the greatest ISPs I've ever dealt with. From network response and uptime to customer support, I simply haven't dealt with a company that seems to have their act together like Cablevision.

I give Cablevision major kudos and do hope they continue to provide the level of service and support I've experienced.

*** Update 5/10/2002 ***

DSLR pop-up bugged me to update my review, so here it is.

I really can't complain about this service at all. I can't recall the service going down for the longest. In the beginning there was probably two brief outages, but nothing to complain about. In fact, service did get better for me after several cable modem firmware updates. I started out getting 5595 down, and currently hit 7500 on average. Unless you live in a privileged area where you can get FTTH, there is really no competition to Optimum.

I guess the only bad point I can say about OOL is the fact that they still block incoming connections on port 80. I have grown accustomed to this limitation with port redirection anyhow, so it is sort of transparent and unimportant to me.

As with any other broadband connection, you must run a firewall and virus checking software on the PC that connects to the service. The network that runs this service is full of people who don't know any better and propagate the vile digital goodies all the time, or full of people who have fun doing so. Unless you don't mind playing Russian roulette with your data, it is strongly suggested that some kind of protection is in place.

Despite the overall current political and social climate in NYC, Optimum Online is still one of the many perks that makes you love to live in NYC. This service is simply and undisputably the way to go for residential broadband.

*** Update 10/31/2001 ***

Well.. Almost two months now since getting Optimum Online, and service continues to be great. Uptime has been superb, so now I gave them five stars for connection reliability. My IP lease hasn't changed despite powering down the modem on a few occasions, but that didn't last for days so I guess that would be why. I guess the only bad point would be availability information since their website still says service isn't available to my home yet. Hey.. I don't mind, my node doesn't need the additional hardcore surfers and gamers. Optimum Online is truly what Internet service should be; awesome speeds, near 100% uptime, and for a good price. Just hope it stays that way.

-----------------

After enduring many hassles with at least five different DSL Internet providers, and experiencing NorthPoint's fall last April, this is by far a lucky break for me. Not only will I finally start saving money in ridiculous phone bills I get from Verizon, since I'm going to toss their voice service to hell, but now I can finally experience a true broadband line for my home, once again. Okay.. Enough with the prelude about this review.. Now for the specifics:

Order process: There was none, this is the funny part of this review. I had been pondering about it for weeks, and even tried to get Cablevision to send me the modem via their optimumonline.com website, but since they checked for actual availability as per their records prior to sending it, they didn't. Since the beginning of July, most of my zip code finally became OOL ready, but not my side of the block, of course. I really would have preferred that payments for the cable modem were deferred in the two-installment option they have available, since I could afford that better, but I also didn't want to keep waiting and wasting money on keeping Verizon, and Telocity. I'm sure in the long run it'll pay for itself. Well.. Anyway.. Order process.. Yeah.. I called the Wiz at Scarsdale, asked if they had any modems in stock, and the girl on the phone said yes. I asked when their store closed, and was told 9pm. Great.. I decide to take the drive up there with my girl. She's already pissed at me for spending money on something she considers a waste of money, but I promise her a good time afterwards so she pipes down about it. Print out some instructions from mapquest.com, and head out. Of course I miss the exit that takes me there, but after asking around, we finally get to where we're supposed to go. What was supposed to be a 23-minute drive turned into an hour excursion, but we joked and laughed about it so we were fine. Got there, wrote down my name and address on a form that this dude handed me, and waited for him to qualify my address. He comes back, tells me I can't get it yet, but I insist that he sells me the modem anyway, and that I'd wait until the service was available. Whole process took about 25 minutes.

Equipment: Motorola SurfBoard SB4100, $199 at the Wiz, comes with Ethernet and USB cable, and a CD manual that tells you how the modem should be hooked up. Cute little thing, looks pretty neat sitting on my computer desk next to my printer. Anyone with common sense can hook this up blindfoldedly though. Why I went to the Wiz and bought the modem? Simple.. Online tech support kept saying I was ready, but phone customer service kept saying not yet, probably not ready until the beginning of next year. Meanwhile, people literally across the street from me, and down the following block from me, could get it. Wiz dude that assisted me almost did not sell me the modem, but I insisted that I'd simply buy it and wait if it isn't ready yet. This worked.

Service: DHCP-based, you can only begin to surf after you register your modem with Cablevision. Whole process took about 20 minutes because the technical dude at Optimum Online was sort of slow with his mouse at his end, and there was an initial hiccup with it, I couldn't get an IP from the modem. Restarted the modem a couple of times, and configured my PC, and I was on.

Latency: Average 12ms to my gateway, about 16ms to East coast hosts, about 22ms to West coast hosts. But then again, I'm probably the only person online in my node. I can only hope it stays this way. After all, I'm sure not many in my block were as impatient and eager to get Optimum Online as I was.

Technical support: Yes.. I already had to call them. Somehow the modem mysteriously disconnected, and was not getting an IP address from the DHCP server. Called my local Cablevision office, and before the dude even had the chance to look at the modem remotely, and after rebooting it remotely from my end a couple of times, it returned an address again. Funny thing is that it returned the same IP address I had last night, so I guess TZO won't be needed for my setup.

Speeds: Ran a couple of speed tests on this site, and from nyc.speakeasy.net, and averaged at 3550 down, 998 up. This surely kicks the crap out of my former Telocity ADSL's sh*tty actual 511 down, 85 up speeds, and for $20 less. Why would anyone waste their time with Telocity nowadays anyhow is beyond me, but I had to for a few months since I had no choice. Well.. Yeah.. I did have a choice, but I'm not too fond of 56K modems nowadays.

The verdict: I'm very happy that I finally got this in my house. Downloads averaged at 253KBps/sec last night, around midnight when I finally got it up and running. My only complaint is that they still block incoming connections on port 80, I'm assuming due to Code Red's doings. I'm sure there's a way around it, but since I really don't care if my website is online right now or not, so be it. If you can get the service, by all means get it soon. For all of you still waiting.. Trust me, it's worth the wait.

member for 23.6 years, 10904 visits, last login: a few hours ago
updated 11.3 years ago


emmpeethree
Twizzling Flagella
Premium Member
join:2001-04-13
Richmond, BC

emmpeethree

Premium Member

hahahahahahahhaha

"Average 12ms to my gateway, about 16ms to East coast hosts, about 22ms to West coast hosts."

i think u got the facts wrong

ping www.google.com in dos

you will get around 90-100 from east coast,

light can't even travel from west coast to east coast in 22 ms!

well, it can, but not through backbones, and it will take atleast 10-15 hops to go to east, i bliebe 16 to ur gateway, but all the other numbers are way off

hpp8260
join:2000-07-21
Issaquah, WA

hpp8260

Member

Re: hahahahahahahhaha

Ahm i don't think he is totally wrong, for example i ping 1 to my gateway, and under 10 ms to east coast hops. I did ping google.com and got around 50ms. so ahm dun tell me around 90-100. light can travel from west coast to east coast in alot less than 22ms. Speed of light =
299'792'458 m/s (the number came from »home.sunrise.ch/schatzer ··· ime.html just in case you were wondering) which is about 186,300 miles. Now say from New Jersey which is all the way on the east coast to California which is all the way on the west coast is about 2926.6 miles, and thats driving on the roads, not in a straight line. Now with simple division here we can see that with the speed of light you can travel across US in about .00001 of a second which is about .01ms. Soooo with speed of light i can travel from west coast to east coast in .01 ms. Now that i have proved you wrong , apologize to this nice man for being ignorant :P.

"it will take atleast 10-15 hops to go to east, i bliebe 16 to ur gateway, but all the other numbers are way off"

Ahm ehm 16 hops to my gateway? you out of your damn mind? How about 1 hop? Who gives how many hops he is going through ? as long as all the hops are fine he can go through a 100 and still ping 1ms. Those ping times do not seem so unreal to me.
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner to emmpeethree

Premium Member

to emmpeethree
Pinging google.com [216.239.39.100] with 32 bytes of data:

Reply from 216.239.39.100: bytes=32 time=27ms TTL=48
Reply from 216.239.39.100: bytes=32 time=27ms TTL=48
Reply from 216.239.39.100: bytes=32 time=14ms TTL=48
Reply from 216.239.39.100: bytes=32 time=27ms TTL=48

Ping statistics for 216.239.39.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 27ms, Average = 23ms

Perhaps, you may want to reconsider your statement, instead of alleging that I'm oblivious to this. You cannot compare your "broadband-wanna-be" Internet line, with mine.
tired_runner

tired_runner to emmpeethree

Premium Member

to emmpeethree
said by emmpeethree:
well, it can, but not through backbones, and it will take atleast 10-15 hops to go to east, i bliebe 16 to ur gateway, but all the other numbers are way off
Tracing route to google.com [216.239.39.100]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms gateway.omarnyc.com [10.11.12.1]
2 14 ms 10 ms 14 ms 10.180.192.1
3 28 ms 13 ms 14 ms 167.206.251.177
4 14 ms 13 ms 14 ms r4-srp9-0.cr.hcvlny.cv.net [167.206.12.84]
5 14 ms 13 ms 10 ms r1-srp5-0.cr.hcvlny.cv.net [167.206.12.17]
6 13 ms 14 ms 14 ms r2.in.hcvlny.cv.net [167.206.12.2]
7 14 ms 10 ms 14 ms jfk3-core4-pos2-2.atlas.icix.net [198.180.44.233
]
8 13 ms 14 ms 10 ms jfk3-core3-pos6-0.atlas.icix.net [165.117.48.169
]
9 14 ms 13 ms 14 ms ibr02-p1-1.jrcy01.exodus.net [216.32.132.169]
10 10 ms 14 ms 14 ms bbr01-g4-0.jrcy01.exodus.net [216.32.223.113]
11 14 ms 13 ms 14 ms bbr02-p0-1.whkn01.exodus.net [216.32.173.10]
12 14 ms 27 ms 28 ms bbr01-p3-0.stng02.exodus.net [209.185.9.102]
13 14 ms 28 ms 13 ms dcr01-g2-0.stng02.exodus.net [216.109.66.1]
14 14 ms 27 ms 14 ms csr11-ve241.stng02.exodus.net [216.109.66.90]
15 28 ms 13 ms 28 ms 216.109.88.218
16 13 ms 28 ms 14 ms dcbi1-gige-1-1.google.com [216.239.47.46]
17 28 ms 14 ms 27 ms www.google.com [216.239.39.100]

Trace complete.

Well.. I guess you're right about the number of hops from one end of the continent to the other, for it took my cable modem seventeen hops to trace google.com. But 16 hops to my gateway?? Dude.. Your gateway is the first hop before you head out anywhere online. Maybe you need to learn some more about how the Internet works.

water cooled
join:2000-08-04
Cupertino, CA

water cooled

Member

Re: hahahahahahahhaha

On PacBell Internet, the average round trip time (of ~10,000 10 byte packets) for the following sites is...

http://216.239.33.100/ - 20 to 33ms (something appears to be up with bb1-p6-0.pxpaca.sbcglobal.net)
http://216.239.35.100/ - 21ms
http://216.239.37.100/ - 93ms
http://216.239.39.100/ - 82ms

BTW, I'm using Ping Plotter to collect data such as the above - and one of the (many) features I really like about it is that it allows you to measure round trip time accurately (+/- 0.5 ms or so - similar to Win 95/98) in Windows NT/ME/2000/XP by checking the 'Use high performance timers' box in the Advanced Options menu.

»www.internetwk.com/lead/ ··· 0100.htm
»www.bellaonline.com/comp ··· 9117.htm

hpp8260
join:2000-07-21
Issaquah, WA

hpp8260 to emmpeethree

Member

to emmpeethree
Correction, dunno what i pinged but it wasn't google. i now ping under 20 to that as well .

rothan
Premium Member
join:2000-11-07
Rowley, MA

rothan to emmpeethree

Premium Member

to emmpeethree
light can travel 3,000 miles in 0ms literally, seeing as it travels 186,000 miles/sec.

hpp8260
join:2000-07-21
Issaquah, WA

hpp8260

Member

Re: hahahahahahahhaha

cddiater, read my post just a few about yours .

vrangel
join:2000-08-11
Spring Valley, NY

vrangel

Member

;)

Your speed is rather low for OOL. 600kB/s downloads are more like it with SurfBoard.
Probably RWIN needs tweaking. Visit OOL forum on this website and ppl will help you.

BTW I was able to squeeze 700+ out of SB .
Terayon modem is a lot faster. Up to 1.0MB/s for some.

And you dont need to worry about node becoming overcrowded.
I have exactly the same speed as a year ago.
SB modem itself is a limitation.
tired_runner
Premium Member
join:2000-08-25
CT

tired_runner

Premium Member

Re: ;)

Yeah.. Kinda figured that, but then again I really haven't bothered tweaking anything else other than my RWIN. It's now set to 513920. I wanted to get the Terayon, but the Wiz in Scarsdale only had the SurfBoard.

Robwhatup
join:2001-01-19
Mountain Lakes, NJ

Robwhatup

Member

SB Not neccesarily a limitation

I have a terayon and SB and i acheive 1MB/sec (8000+kb) with both the modems.
fns11
join:2001-10-26
Rye, NY

fns11

Member

Re: SB Not neccesarily a limitation

Please state your settings. I used the tweak tool on this sites, set all settings to happy faces but only get 3500 to 3600, not the 8000 other people are claiming. The speed stays the same at dinner time or at 3 in the morning.
Thanks

hpp8260
join:2000-07-21
Issaquah, WA

hpp8260

Member

speeds, port 80

Technically you are not supposed to run a website but all you have to do is just set your webserver to a different port. so people visiting your site would prolly type something like 192.168.0.1:800 (thats just an example, with a lan ip).

Your speeds do seem kinda low, so try tweaking your connection some more, use the tweak tester here on dslreports in the tools section. I seriously doubt you are the only person on your node tho .
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner

Premium Member

Re: speeds, port 80

Yeah.. I know. But that's the cheesy way of resolving the problem. I know there are sites that will do port redirection for free, but it requires that my registered domain become unavailable for up to three days, and that's without taking into account a good possibility of mis-configuring something on their end. I really don't care, as a matter of fact OOL is probably doing me a favor. My site wasn't very popular anyhow.
tired_runner

tired_runner to hpp8260

Premium Member

to hpp8260
said by hpp8260:
Your speeds do seem kinda low, so try tweaking your connection some more, use the tweak tester here on dslreports in the tools section. I seriously doubt you are the only person on your node tho .
Compared to others, I guess 3553 is kinda slow. I'm still very much in content for the line speeds I get. I quadrupled the speed I used to get in comparison with my former Telocity ADSL line, if not more. As for me being the only person on my node, I really do think so. Service just became available on my block just last month, and according to their site, my house isn't supposed to be ready yet.

rothan
Premium Member
join:2000-11-07
Rowley, MA

rothan

Premium Member

arg

Pinging www.verizon.com [192.76.85.245] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.76.85.245:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
tired_runner
Premium Member
join:2000-08-25
CT

tired_runner

Premium Member

Re: arg

What's your point? The webmaster for verizon.com likely disabled incoming ICMP echo requests, I timed out also using my cable modem. Try pinging pcmaglabs.com, that'll return a response. It's a 1.1M SDSL line I maintain at work.
ZapperO
join:2001-01-27

ZapperO

Member

Ping times

I'm on Verizon DSL and here is what I got when I pinged google.com:

C:\>ping google.com

Pinging google.com [216.239.37.100] with 32 bytes of

Reply from 216.239.37.100: bytes=32 time=30ms TTL=49
Reply from 216.239.37.100: bytes=32 time=20ms TTL=49
Reply from 216.239.37.100: bytes=32 time=20ms TTL=49
Reply from 216.239.37.100: bytes=32 time=20ms TTL=49

Ping statistics for 216.239.37.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% los
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 30ms, Average = 22ms
Keon4
join:2001-03-21

Keon4

Member

Re: Ping times

Pinging google.com [216.239.39.100] with 32 bytes of data:

Reply from 216.239.39.100: bytes=32 time=10ms TTL=53
Reply from 216.239.39.100: bytes=32 time=10ms TTL=53
Reply from 216.239.39.100: bytes=32 time=20ms TTL=53
Reply from 216.239.39.100: bytes=32 time=10ms TTL=53

gotta love Megapath.

Btw, Mos.. where in the Bronx are you at again? Can't believe OOL is here while their site says it's not. Good to know if I ever lose my dsl line.
tired_runner
Premium Member
join:2000-08-25
CT

tired_runner

Premium Member

Re: Ping times

I'm in Castle Hill. I was merely a lucky exception to the rule, many others around me can't get OOL even though they live only a few train stops away from me. Where are you in the Bronx?
Keon4
join:2001-03-21

Keon4

Member

Re: Ping times

I'm in Kingsbridge. I'll give OOL a ring tomorrow and see if it's available yet.

mattman4
join:1999-10-25

mattman4 to ZapperO

Member

to ZapperO
Im on Verizon DSL, at 6:23 pm this is my ping.

C:\>ping google.com

Pinging google.com [216.239.39.100] with 32 bytes of data:

Reply from 216.239.39.100: bytes=32 time=40ms TTL=47
Reply from 216.239.39.100: bytes=32 time=30ms TTL=47
Reply from 216.239.39.100: bytes=32 time=30ms TTL=47
Reply from 216.239.39.100: bytes=32 time=30ms TTL=47

Ping statistics for 216.239.39.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 40ms, Average = 32ms

C:\>

ZeCanard
The Cosmic Duck
join:2002-09-26
Longmont, CO

ZeCanard

Member

Well

Emmpeethree was owned I guess, but on a sidenote I am still amazed at how misconstrued the notion of a DHCP server is on these boards... For some people DHCP = the opposite of PPPoE, to some others it means you have to register your NIC...
Well a DHCP server doesn't necessarily require you to register your MAC address, and PPPoE connections use a DHCP server as well...
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner

Premium Member

Re: Well

It seemed that way when I was first setting up the service at my house. I was literally unable to access the Internet until I called Cablevision and had them register my modem. It may have been that at the time the modem didn't pick up an address yet, or the data interface may have been turned off by default straight off the shelf, and only they could turn it on.

I'm sure plenty of people have misconceptions about what DHCP and PPPoE really means and what they have to do with one another, which they don't.

empeethree was merely having a bad case of envy, I can't blame him.

ZeCanard
The Cosmic Duck
join:2002-09-26
Longmont, CO

ZeCanard

Member

Re: Well

Don't get me wrong, all I'm saying is that DHCP can imply many many things, and it doesn't have a rigid rule associated with it. If your ISP uses a DHCP server to handle its connection, which it most likely always will, it may require you to register your MAC address (or not), and it might use PPPoE (or not). The reason I am surprised is the people on DSLR always seem to know everything so precisely, and I've learned so much from them. For instance it's here at DSLR that I learned what PPPoE was exactly hehe.
said by tired_runner:
empeethree was merely having a bad case of envy, I can't blame him.

lol well you don't know how good it is till you taste it, now right?

Review by TheWiseGuy See Profile

  • Location: Yonkers, Westchester, NY, USA
  • Cost: $44 per month
High Speed caps, no bandwidth caps
A good service
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Update
Over the last year Optimum has become proactive at upgrading its capacity. They have added to the number of channels bonded and most users now get the advertised speed all the time. In the past this was not always the case and in my previous review below I said that if you were a high bandwidth user FIOS probably was a better bet. If OOL continues to be proactive in adding capacity they become an excellent alternative.

previous review
A good service but if you are A high BW user FIOS is better
Caveat- I own a small number of Verizon shares mainly for the Dividend, I do not think it effects what I say but whatever

OOL is an excellent service for the average user. If your main concern is having the advertised speed *all* the time, then, if available, FIOS is probably better for you then OOL.

OOL has at least 15,000-30,000 nodes. They are not as proactive as they could be at dealing with node congestion but Docsis 3.0 certainly helps to reduce congestion issues. Many/Most people do not have congestion problems. I suspect the percent of nodes with major congestion is small but may be consistent, especially in certain areas where there is a demographic that tends to have high internet use.

The higher a bandwidth user you are, the more likely you will have a problem since you will be using a lot of the bandwidth available assuming Boost or above. Personally I think that high bandwidth users are probably better off with FIOS. If you can deal with some slowdowns and price has some importance, OOL may give you the high speeds you want but you can not be sure what type of speed you will get unless you get OOL or there are a lot of records for your area in the archives.

Their Wi-Fi nodes are a major advantage as when power went out I was able to connect via a laptop running off my car and the Wi-Fi. I also have used it in other cases when I needed to connect.

All in all I have had OOL for years and I have been happy with the service.
--

member for 21.7 years, 11721 visits, last login: 6 days ago
updated 11.3 years ago


Review by JohnKirchner See Profile

  • Location: Great Falls, Cascade, MT, USA
  • Cost: $180 per month
  • Install: about 1 days
Quick order to success, we expected a couple days...not the next!
Nothing really
Much better than wireless internet and satellite tv!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

10-21-2012

We just recently changed over to Optimum from Dish Network and Bridgemaxx wireless. Free HD is better than paying for it especially since Dish did not want to do anything to save us as a customer. Optimum will even buy out (reimburse) the remainder of the Dish contract. TV/HD quality is excellent and the internet is consistent and fast.

We are on the 15 mb down and 2 mb up plan and typically get about 16 mb down and 2.5 mb up. I run multiple websites so upload is very important as well. The wireless internet was useless for the usage I need. We received a Motorola SB5100 modem for the service and have our own Linksys router connected as well.

Of course the total monthly cost includes our tv services and internet, we did not get the phone service as we all run cell phones.

So far so good with everything Optimum has done...especially from order to live. We expected at least a couple days to come out and get it connected but they were able to do it the following day and this was calling after 5pm to order.

member for 18.9 years, 1679 visits, last login: 4.8 years ago
lodged 11.4 years ago


Review by jwhorfin See Profile

  • Location: Torrington, Litchfield, CT, USA
  • Cost: $49 per month
  • Install: about 4 days
Never drops below 18.80mbps...47.55mbps with Boost!
Nothing so far
Switched from DSL and happy!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Only 2 choices here soon. ATT is refusing to do dsl speed upgrades now and only opting for you to switch to Uverse for $40 a month. And was told by 3 reps that even though my line has always tested good @ 6mbps I can only get 3mbps now.

Are they crazy? or am I for sticking with dsl for so long.

So I'm old now and change comes slowly and so did that old rotten dinosaur egg dsl

Newest Arris modem installed by a quick and thoughtful tech and I'm very happy!

member for 23.4 years, 4527 visits, last login: 7.1 years ago
lodged 11.4 years ago


Review by RayGeode See Profile

  • Location: Norwalk, Fairfield, CT, USA
  • Cost: $123 per month (12 month contract)
  • Install: about 24 days
HD looks good. HD is free as opposed to U-Verse, INet speeds fast
DVR unreliable, unstable, and slow to control
you get what you pay for. I beat UVerse price by 25% or more
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Clarification on Total monthly cost. $116 before taxes. I don't know the final cost as i haven't gotten my first bill yet. I think that like AT&T, they'll quote cost before taxes. AT&T's final cost left me with a bitter taste 2 years ago too. UPDATE: $123 after taxes.

I got BOOST which tested at 25m / 6m on the day of install 3 weeks ago. Today it tested at 8.5m/6.9m. The morning before the switchover, UVerse tested at 4.3m/944. HD tv is plentiful and cheap too. So much for the good....I'm a TV watcher and optimum TV control sucks. It's slow to communicate to the central office for everything which leads to burps and farts in channel changing, and worst of control of recorded TV -- DVR. Now, when asking DVR to play a currently recording show, or 1 that finished recording recently, it takes 2, or 3 minutes to begin???? When the salesman gloated about the benefits of DVR having Central Office centric control, how much was he laughing inside? I have Samsung STB's another glowing review by the salesman. Panned universally here on DSLR.

( EDITED 1/5/12 to be more tolerant of CV ) --> I have learned to live with uncertainty while $aving money. I'll see in a year when AT&T comes back calling how willing I am to $pend the dollar$ for the sleeker and better performing UVerse system. Optimum GUI is like DOS on VGA.

Upate 12/16/2011 My 1-2 minute delay in start up of the DVR program still comes and goes. My first bill came in at $118. Close enough to the $116 promised to make it a solid plus in CV's favor.

Upate 1/5/2012 My old laptop now unstable on wireless so i plugged back in with a wire and all is good again. The instability seemed to arise after being on for over a month, and others have reported this too.

Upate 2/01/2012 My first 2 bills are not the final rate due to startup modifications. Turns out my base rate will be $123. Closer to the AT&T price of $153. U-verse is looking better. Any sales guys out there? DVR still poor. Wireless unstable sometimes with my nook tablet. HD still looks good. Had a complete outage of DVR and channel guide one night in Jan

UPDATE 2/10/12 Got the App for Iphone, and Ipod. Works. Watch Live tv on on tiny little hand held devices. Now please how about my nook?

UPDATE 08/28/12: My previous 2 to 3 minutes for a DVR program to start was caused by the cable box! The installer stuck me with a box he had handy in his van - ( it was dusty ). I traded in my samsung HD box for a new one and problem solved. This Installer was a real sleezebag for this and his botched telephone hook up he tried to blame on me.

NEXT: The DVR+ menu upgrade is a vast improvement. Navigation is much more intuitive and precise, programs are organized, and the view is much better, seeing a list of 10 selections at a glance rather than 3. What i would like to see is live thumbnail previews in the info bar when watching and surfing. AT&T and Verizon do it. The other obvious want list item is to upgrade the menu for the channel guide like they did DVR+. Get rid of those obnoxious A B C buttons, modernize the graphics, have an easier "search for program" function, and change the remote. That huge I/O button in the middle. Does anyone use it?

END OF UPDATE: 08/28/12 ]



member for 19.6 years, 686 visits, last login: a few hours ago
updated 11.5 years ago


Review by shawn744 See Profile

  • Location: Saddle River, Bergen, NJ, USA
  • Cost: $88 per month (24 month contract)
  • Install: about 2 days
EVERYTHING! PRICE, FEATURES, Bundle anddd....PRICE!
Equipment and its software quality is subpar :-/
If you're looking to save more than $100/mo for 90% of the useabilty of another provider...Joo got it, mang.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:

*Figured I'd post up my review under Optimum instead of Cablevision...*

UPDATE 8/26/12: 7 months in, definitely still loving my optimum service. Boxes are horribly slow, but we're used to that by now. Only four months left before I lose/start getting charged for my free DVR and international channels. I'm going to have to think up some BS to renegotiate my bill in December. Besides all that, service has been excellent. No outages, just nice basic digital service. Can't go wrong for the price.

*************

Ok, only three days into my service, I must say, ALL IS WELL! I initially went shopping for another triple play provider when i realized i was paying around $240/mo with FiOS and Vonage combined and not even watching ANY of my premium movie channels or other services. They gave me the FiOS special of $69.99 for a triple play...which turns out to be around $83 in reality...I gave pre sales information a 4/5 because they didn't mention that i get a free ipod touch with signup...even though its positive news, i still don't like surprises..even good ones Installation scheduling was horrible, the tech was around 7 hours late, but hey, I'm not a CEO so i waited around and had a "I'm saving $150/mo" smile on my face the whole time. I'll update more in the future. The only thing I find annoying so far is that my Optimum.net online account management system is pretty useless to setup if you're not on your home network which you aren't always able to be. Can't go wrong with cablevision. I'm very happy I switched so far.

Happy New Year!!

***********

UPDATE: Hola, I've had the service for a week now and all is well. Minor things I've already mentioned...your optimum.net account is pretty much useless in every way unless you're on your own home network...except for programming your DVR from anywhere. NO wireless router which I noticed a few days ago....that could be a pain seeing as the good ones are around $80. I changed the ORDER TO SUCCESS date from 7 days to 2 because the remaining 5 days was because of my own scheduling. Their availabilty around the Christmas holiday was amazing. It was me who wasn't available. Blame it on the eggnog I also adjusted my total bill (before taxes) to $88 from 82 because of I don't know what...that's just how much my bill is. We can call it my monthly donation to cablevision. Overall I'm 90% satisfied which is pretty darn good for the money. Cheers. -Shawn

member for 23.1 years, 937 visits, last login: 65 days ago
updated 11.5 years ago


St0ney
join:2001-02-25
uranus

St0ney

Member

OOL

i hope they will expand to the entire nyc area, cause i will order it with no hesitation.

rick_M
@optonline.net

rick_M

Anon

Re: OOL

i've had optimum online for about 2 months now (i'm out in long island, NY) the service has been great i hope nothing ever happends to this connection because i love it, i just did a quick speed test using the dslr tools and i got these results: Your download speed : 4369066 bps, or 4369 kbps.
Browsers would show : about a 533.3 KB/sec transfer rate.
Your upload speed : 822255 bps, or 822 kbps.
Your connection rocks .. above the 1mbit barrier! .... why would you not get OOL if you could?
rick_M

rick_M to St0ney

Anon

to St0ney
oh yeah, i only pay 35 $ a month for this connection too! (because our monthly cable bill reflects the price we pay for OOL)

hehe
@cloud9.net

hehe to St0ney

Anon

to St0ney
unfortunately impossible. ool is strictly cablevision.
C4Xplosive
join:2002-02-21
Vancouver, WA

C4Xplosive

Member

w00t!!!!!

Congrats yet another happy OOL customer . I wish I had it down here that would be nice. I love reading you happy broadband peoples stories.
Ichijouji
join:2002-03-23
Willingboro, NJ

Ichijouji

Member

I wish...

I wish Optimum Online would cover the Willingboro, NJ area. Comcast is aggravating me with the slow upstream speed they provide, which makes even sending an MP3 file a chore.

TBC1$
join:2000-08-07
Ft Mitchell, KY

TBC1$

Member

Wish OOL were available everywhere !!!!

It would be great to have them here too in Ky, but that isn't going to happen. I used to get the speeds they have at OOL here under @home, but now I have AT&T's backbone supplied by InsightBB. Still pretty good, but nothing like OOL.
DONKEYKONG01
join:2003-03-21
Metairie, LA

DONKEYKONG01

Member

hmm

I'm guessing you're an employee of ool. what's with the perfect rating??:o
Kalphiter
join:2012-06-28
Berkeley, CA

Kalphiter

Member

UL/DL

What are your UL/DL speeds?

shawn744
Premium Member
join:2001-02-16
New Jersey

shawn744

Premium Member

Re: UL/DL

The absolute lowest. I didn't even know until I checked whT they offer. Believe it's 15/2....does the job for me and everyone with all these iOS devices.

Review by Cable Fiend See Profile

  • Location: Dover Plains, Dutchess, NY, USA
  • Cost: $140 per month
  • Install: about 1 days
Great pings, great speeds and great tech support
Takes a tiny bit too long for techs to check their own equipment for problems, consistent issues very UNSTATISFYING resolutions
Good service for years... not anymore.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

08/04/2012

Smooth sailing for quite a while. I don't like how streaming a movie can affect the ping time of other computers on my network but other than that, no major issues in a while.

10/14/2011

More random outages all day long.

3/1/2011

Well guess what? Its March 1st and I have had no upload for the past four days. Internet usage is impossible. Technician came by yesterday, replaced my modem as if it would fix the problem. Mmmnope. Still doesn't work. Dying for FIOS.

02/16/2011

Almost no upload it's cutting in and out... download is halved... again. I'm not calling tech support this time, I'm slowly loading up the Verizon website instead. I used their television and internet at a friends house and was thoroughly impressed. Cablevision is too expensive for the service I'm getting, and the television box is an absolute sluggish obsolete joke.

November 8th 2010

Just got off the phone with OOL support after my internet speeds are once again being butchered by no upload. I explain the whole situation to this tech "TOM" and he acted incredibly unprofessional. All I asked was if they were working on something in the area because a recurrent issue has started up again.

He told me my signal was fine, things happen like work on lines, congestion etc. that it's probably MY equipment. Insisted that he needs to connect to my PC to look around my computer for issues. I told him there is no way he was going to connect to my PC. No tech has EVER asked to connect to my PC and there is no way this jaded CS representative filled with clueless wisecracks is going to touch my PC -- which runs in pristine condition. He said he needed a "screenshot" of my speed results. I can take screenshots and upload them to him, why must he take control of my PC? He didn't like my saying no.

He scoffed, insisted its a minor bump and I should just get over it and wait for it to be over. I explained how I used Ventrilo to demonstrate my upload was non-existent (Ping jumps from 30 to 2000+ when trying to transmit voice) and he sarcastically apologized that he doesn't have my precision tools. I tell him my 19kmbit (I usually get 30mbit) is more than enough for ANYONE but it's not actually 19kmbit its jumping around. He told me "Oh im sorry you have to have your ping perfectly in line every second" and I said no I dont, it's just unusable right now. I can't play online games and I can't talk in ventrilo because it chokes up the signal.

He didn't listen to a word I said, assumed it was all hot air and didn't bother to actually check my line. I insisted there is something wrong on their end all I wanted was a polite confirmation, and he asked if there was anything else I needed? I asked to talk to someone nicer. He said I sure can do that! Transferred me to a very nice woman WHO FOUND LEAKAGE! She also mentioned someone from my town called about the same exact thing. Case closed.

So we're dealing with this guy, Tom, who is clearly disgruntled potentially entering innocent customers computers doing who knows what?

I called back to complain but I'm betting it falls on deaf ears expecting I'm only complaining to get money taken off my bill or something. I'm furious right now, and tempted to lower my ratings even further and call to complain again.



September 16th 2010

OOL has great for the last few years with little to no problems. A few weeks ago I noticed I was no longer able to register an upload on just about any speedtest, followed by long random slowdowns where my modem would lose signal and try to re-sync for hours at a time (which means no phone). To make a long story short, after 3 service calls filled with changed modems/wires/splitters they called in the A-team and found the problem in my neighborhood which had something to do with the Boost service. Their phone techs and service techs were great, I know it's unrealistic but I just wish they would start any troubleshooting by looking at their own equipment before anything else. Five minutes on google brought me to a post on dslreports that explained my symptoms and that it was an issue with boost, as far as I know phone techs do not have the capability to confirm that kind of issue so I understand why it had to be escalated so high before anyone checked. All in all I'm happy it is fixed. #1 ISP in the US
---------------------------------------------------------------------------------- -------
March 19 2007

Today my opinion of Optimum Online has changed drastically, no longer a OOL fanboy. I was just exposed to the OOL guarantee of absolutely nothing, even with boost citing the fact that we can now make our own servers for 10 dollars more! Just as long as no one uses it, ever. They can CAP you whenever they want and do not need a reason for it, of course their reason would be that you're actually USING your connecting for something as small as an instant messaging program - yes as long as the program you are using is uploading any amount for a sustained amount of time they can CAP you.

I sound like an echo in the fields of unhappy OOL customers.. even I felt they were exaggerating a bit but its true.. you cannot use your connection or they will CAP you.

The company is garbage and I will be switching to Verizon as soon as I can

By the way I say CAP because OOL insists its throttle and I enjoy listening to them scramble to correct me.
---------------------------------------------------------------------------------- -------
January 4 2007

OOL in my area is still top notch, never had a serious problem with the service outside of mother nature since the first time I turned my modem on. Thinking about getting BOOST but I think I am going to pass unless I need it. Still, the capability of it being there for only 10 dollars more is a great option to have.
---------------------------------------------------------------------------------- -------
November 19 2005

Still a crazy good ISP, should be increasing to 15/2 soon and it's all good
---------------------------------------------------------------------------------- -------
April 03 2004
Not much to say.. everything is still great.. no problems at all.
---------------------------------------------------------------------------------- -------
April 30th 2003 I went out to my local cablevision walk-in building after confirming on the web-site that it was available. (On purpose even though I knew they rarely update the site but i wanted to MAKE SURE it was available). I walked out with a SB4200 modem and a self install kit, went home.. hooked it up and bam it was on.

Did a few speed tests, I was getting around 7000 kbits down 950 kbits up, did a few tweaks and it was up to 9100 kbits down.. so incredibly fast I couldn't believe it.. (being a 56ker for so long)

I had the download speed and everything and couldn't be more happy.. but I had to check the pings! Logged into Counter strike (what did you expect?) and the local servers (NYC-2-3 hours from where I live) I ping 10-20 to, at par and even LOWER than people closer to that server ping to. and my highest is 80-90 to west coast servers. (won't even go into european servers =P )

There is really nothing bad to say about my experience with Optimum Online(the few months I have had it so far) the only time service is interrupted is when they do EAS system checks at 2-3 AM the speed is always fast and constant, ping times always stable and low I couldn't be more happy and grateful.

Keep up the good work Cablevision!


member for 20.9 years, 439 visits, last login: 7.2 years ago
updated 11.6 years ago

RRNYC
join:2001-01-05
Bellmore, NY

RRNYC

Member

Welcome to my world

I LOVED OOL for 2-3years but then it happened and the didn't want to hear about it. Each time i asked they more or less said "too bad" and i didn't have a server, i was not running ANY P2P software at all... I for one think since i am from one of the first places to get it and a lot of people her had it they needed to have a rolling cap in my area. It seemed to start once OV and a lot of people started getting HD programing.. Anyway

Now I have Fios and i'm happy.. NO CAPS EVER.. Speed never changes and My HD programing looks even better on FiosTV. You know i hated Verizon for so long but i'm glad i gave them another shot because they are doing the right thing as far as Fios goes..
Just an FYI: this May will be two years with Fios Data ervice and i added the TV just a few weks ago. So far I LOVE IT!!!!
Mister39
join:2007-01-15
Brooklyn, NY

Mister39

Member

Re: Welcome to my world

I've been having major problems with OOL as well. I had started my service contract, triple-play deal, with them at the end of May last year.

The service was great, no difference between morning and evening time performance. Then in mid-December my evening performance degraded considerably. Several of my HD channels were unwatchable, and most were annoying because there would be loss of signal, as usual this would always happen at the most crucial part of the show.

I thought maybe it was a temporary thing due to maintenance and let it go. However after about a week I was getting annoyed.

To cut a long story short, I've had 5 service calls and they still haven't fixed the problem. All they've done is change my modem. woohoo.

I'm waiting for my 6th service call this coming Monday evening. Not really holding my breath for any fix. The supervisor who came out on my 2nd and 3rd calls, same guy, was pleasant enough, he's already given OOL the recommendation to install more connections in the basement of my building and a better amplifier. Have OOL done this? NO. On the 4th visit they swapped my modem.

Evening though this is a newly constructed building OOL did not put enough hardware in the basement to account for all the apartments in the building. So now I'm sharing a line with up to 3 other apartments.

Absolutely terrible service. Unfortunately they are the only cable provider in the area. My only other alternative is satellite (ugh), dial-up (ugh) or Speakeasy dsl. I'm just praying that Verizon FiOS comes to my area soon. My triple-play contract is going to run out in a couple of months and I'm going to switch.

Oh yeah, and I live in Brooklyn, 11205.