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Review by ProbablyWill 
Fair warning: reviewer joined this week
updated 1 days ago
 Brooklyn,Kings,NY
 $50 per month "Upload/Download" "Unreliable tech support/useless" "If it was up to me and I could swap providers? I'd do it in a heartbeat"
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I have the basic package for internet with the triple play thing (internet, phone and cable). We've been with Cablevision for years, always paid on time etc. They're a great company when they want to be but during times like right now, they're absolute garbage.
A week ago today I started receiving major packet loss. I started calling customer support, had to go through a gauntlet of stupid automated suggestions until i started losing my shit. Before I knew it, I was about to throw my phone against the wall and start breaking shit. If you talk fast, the robot doesn't pick up what you're saying. She's also just really obnoxious. Started screaming for a customer service rep, finally got one. They had told me there looked like there was major packet loss so they'd send the tech out.
The tech came to my house, she was a lovely, lively person. Had a very, overextended conversation about nothing relevant with my mother for about 10 minutes, I wish I was exaggerating. She ran her little machine on my modem and told me everything was FINE. So not only am I wrong when I log into World of Warcraft at 7pm with 585 world AND home MS when i normally have 25 flat everyday, night etc, but the guy I spoke with on the phone was wrong too, clearly. No packet loss.
So she left, basically refused to swap my modem too (the guy on the phone sent her with a modem to swap my modem).
As she walked out the door, my ms started climbing again. Later on in the night, I called up tech again, told the robot to screw off and screamed customer service agent into the night skies, got him, talked to him, sent out another tech. The gentleman that they sent seemed like he was more prepared. Busted out the ladder and everything, climbed the pole, ran his machine. Complained to me that I'm complaining about my connection when I'm paying for the basic package (even though i've had no issues whatsoever thus far) and then basically said the only thing I can do is either 'wait it out' or 'upgrade'.
I'm extremely grateful to my parents in the sense that while I cannot find work, they're supporting me. They pay the bills. They both, however, refuse to understand my generation (heavy use of computers, etc) so when I'm downing end-game content, trying to clear stuff on World of Warcraft to hold a position in world ranking, that means nothing to them. it's just a game, pac-man, in their eyes. Put a quarter in later you'll be fine.
Router brand & model#: Cisco Linksys e1200
Modem brand & model#: CABLE MODEM - ARRIS TM822
The price I'm listing is $50, that's, from what I can gather, the price that we're paying for the internet services for the basic package.
I'd extremely advise you to sign up with a different company if possible. While I haven't had an issue like this in 4 months, it's one of those things where "when it rains, it pours". Going through a nightmare right now dealing with my MS. If you aren't a gamer, however. If you're just using the internet for basic stuff like facebook, simple online games like pogo.com or omgpop, by all means, go for Optimum Online.
If you have a son or daughter who is playing online games and you know that in their heart they're really enjoying themselves and having a great time, whether they're playing at a basic level or a high end level, buy them the better package. I cannot speak from experience what the high end package for Optimum Online would be, however, I'm sure you'd get an immense amount of priority with actual repair technicians who know what they're doing. You children deserve better.
Comments:
 | | Bad Tech, maybe give it another try? This seems like a severely localized issue, also you've had bad luck with tech's, sadly it typically takes a few tries unfortunately. I had an issue with speed due to the modem I had, took 3 trips to get them to replace it with a new model, now the issues is solved.
Give it one more try with a tech maybe? | |
| Reviews:
 ·ooma
 ·Optimum Online
 ·Verizon FiOS
| line noise variables high ping time are usually line noise and unless you have bad wires which they should have checked out.. some times the noise is further up into the node which a tech can't fix. for this they send out a trouble report and it can take a week or two to fix...
my problem wasn't necessarily with ping times, but lost pings/packets altogether and extremely low bandwidth. my tech was a nice guy.. but quite tech illiterate so to speak. I won't bother to tell you about the things that made me wonder why he had such a job-- at least I explained the problem in such a way so he could write up what needed to be written to get the problem fixed-- they do a line test to see if it's the modem, or the local line.. if the box test (diag tool) is OK/GOOD-- then they write a trouble ticket for the NODE techs and head-end techs to sort out which can take in my exp 2 weeks, YMMV on this. if you didn't ask for a Sandy credit, when they finally restore good svc would be the time to ask for a svc interruption credit-- maybe these credits will speed up the work they do at the node/cmts.
be wise about what you tell the tech.. LOW ping times are NOT guaranteed.. but if your bandwidth is suffering low capacity (more then normal ranges) and lost/stuttering packets during diagnostic tests then make sure THESE are the complaints you tell the tech to actually get something done about it!!! | |
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 Review by MuDvAyNe
member for 11.3 years, 4679 visits, last login: a few hours ago
updated 8 days ago
- Brooklyn,Kings,NY
- $50 per month
 about 3 days- "Faster Download than FiOS"
- "Slower Upload than FiOS"
- "Great Price compared to FiOS"
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6/9/13
I am back to Cablevision. With FiOS competition in full swing Cablevision has updated their services. Smooth sailing so far and it's been a few weeks. Great Price!
Comments:
Reviews:
·Verizon FiOS
 ·AT&T Wireless Br..
| .. "faster download vs FIOS" incorrect unless you were on lowest package.
15/5 , 50/25 , 75/35 , 150/65 300/65
__________________________________
And if you are in Cablevision area FIOS will have sweet deals too  | |
| | MuDvAyNePremium
join:2002-03-02
Brooklyn, NY Reviews:
·Optimum Online
·Verizon FiOS
| Re: .. I was on the 25/25 plan. They wanted an extra 10 bucks a month to boost me up to 50/25. I am paying less for the boost+ service which offers 60/8 than I was for the 25/25. Plus cablevision has started to offer a free upgrade to regular users on the upload. Users in the forum on regular OOL are getting 18/5. I am sure the boost subscribers will see an increase in upload as well.
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Mets, Cowboys, Devils | |
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Reviews:
·ooma
·Optimum Online
·Verizon FiOS
| good do what's best for you.. I'm about to cycle the other way (to VZ), been a year w/ OOL and will go back to Verizon soon. I called and CV want to offer ZERO discount for staying a loyal customer-- so bye for a couple of years and we'll see how good the deals are then.
$69.90 for 50/8 is too much.. and I'm this is after almost 2 months at the higher rate off promotion. I would've stayed if they would've kicked it back $5, but now I'll average $55/mo over 2 years on FIOS. I'm basically sick and tired of having to beg these companies after 1 year to offer a loyalty discount so I'll lock in for 2 now and not be hassled about leaving after 365 days. | |
| | MuDvAyNePremium
join:2002-03-02
Brooklyn, NY | Re: good Yea it's really funny how it works. Verizon wouldn't offer anything but yet once I cancel I get calls daily about special promotions to bring me back.
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Mets, Cowboys, Devils | |
| | | Reviews:
·ooma
·Optimum Online
·Verizon FiOS
| Re: good said by MuDvAyNe:Yea it's really funny how it works. Verizon wouldn't offer anything but yet once I cancel I get calls daily about special promotions to bring me back.
I think they assume consumers won't call that bluff, but when you call to cancel then it goes to retention dept. By that time, IMO for me I've already pulled the trigger.. it's too late, unless they'd like offering free service for a year. This goes for both companies at this point. | |
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Review by BxWificrunch
member for 121 days, 0 visits, last login: 121 days ago
lodged 121 days ago
- Bronx,Bronx,NY
- $49 per month
- "Multiple hotspots is good WHEN they work"
- "Very slow in 10451,customer site should be more basic and straight forward."
- "Only if you need the most basic service is this passable but expensive for what you get."
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The speeds I am getting right now as of writing this on 02/17/13 are .25 mb/s Down and .87 mb/s Up at 11 pm on the east coast of the United States on a holiday weekend. There is no reason I should even be paying a those speeds! It should be gift or most likely a going away present since I am at my last nerve with the service.
But I digress. I've watched FIOS commercials where they START at 10mb/s and end with FIOS end in the 40's. Seriously? I would have LOVED for 1/2 of the amount they started with!
Now they do offer Optimum Online Boost Plus which comes with a lot (most of which isn't that important to the average customer) but up to 50mb/s download for about an additional $15/month. That would be relevant if they were delivering on the speeds they said I should have been able to get at least once in the last month already.
I am not the most tech savvy but I know the difference between a overtaxed cpu slowing down a page and slow broadband.
I have had Optimum for a number of years and it was satisfactory but even at it's best I don't recall ever getting the 15mb/s download.
Optimum has an opportunity to provide a service that people want and most already have but not at this level. Luckily I live in a FIOS building and have options.
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Review by archaned
member for 10 years, 1482 visits, last login: a few hours ago
updated 219 days ago
- Highland Park,Middlesex,NJ
- $55 per month
- "Good speeds when working"
- "intermittent timeouts and loss of service"
- "problems at the worst time."
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Service used to be great, but over the last year interruptions have happened every month.
The modem has been changed 4 times and some of the wiring redone. everything is
working great by the time the tech comes out 24hrs+ later. since we work from home
this has caused some lost in revenue.
we thought about changing ISPs, but the one other provider doesn't provide the speeds
needed to reliably work from home.
we are considering moving to a business account in hopes that issues will be resolved faster.
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Review by dynojoe
member for 1.3 years, 1 visits, last login: 169 days ago
lodged 332 days ago
- Huntington Station,Suffolk,NY
- $255 per month
- (24 month contract)
- about 15 days
- "line speeds"
- "poor service"
- "may be going to fios"
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i have optimum ultra,if it was not for the fact that i am a speed nut, I would not
half as fast .
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Review by FSchmertz
member for 5.9 years, 193 visits, last login: a few hours ago
updated 346 days ago
- West Milford,Passaic,NJ
- $49 per month
- "Not many anymore, unless you don't need sleep"
- "Speed is poor, except when you're in bed already"
- "Get FIOS if possible"
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Update 7/7/12
I guess I should have updated this a long time ago.
I begged and pleaded at my local Store, and though they didn't have any in stock, they got a Docsis 3 modem off a truck and gave it to me.
Nowadays I usually have OK speeds in Boost +.
I just wish OOL would stop screwing with their customers when they know the problem is on their end. Appears to be a continuing problem with their frontline troops.
Update 3/8/09
Speeds get worse and worse. Another person who lives in my development has indicated that there is an identified downstream problem, and that OOL would fix it. That was a couple of months ago. Sure wish I could get something other than dialup speeds when I'm around to use it.
I won't regret leaving OOL if and when FIOS ever gets here. And OOL won't even be listened to if they try to keep me, just like they don't listen to me.
Previous stuff:
For broadband I have no other options. Speeds used to be adequate to good, now approaching dialup speeds during peak period from 4 PM to 11 PM.
Any complaints are brushed off by saying it's my fault, even though I get full advertised speeds after midnight. Even a blind man can see that my node needs to be split, but good luck getting OOL to do anything about it (other than making my life miserable with idiotic comments, that is)!
I don't recommend them if you can get FIOS.
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Review by Wowthatsslow
member for 1.5 years, 174 visits, last login: 257 days ago
updated 1.3 years ago
- Brooklyn,Kings,NY
- Contract price not specified.
- "When they're on they're on but when they have problems oh boy is it bad"
- "Peak slow down times and lack of communications"
- "When its working its great but when there is issue it takes months to fix"
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Being a OOL customer has been some roller coaster ride. For the first 6 years I had my modem swapped out for 1 reason or another 13 times. From 2006 to 2009 every January my speeds would drop to DSL or less for 6 weeks minimum.I had Boost service until it became so saturated that it too became as slow as DSL or even dial up at times. In June 2011 Brooklyn NY was plagued with horrendous service drop outs where my modem could reset itself at least 30 times in a given day for 6 weeks finally forcing me to cancel the service. In November after DSL issues I went back to OOL only to see peak time speeds of 2 to 5 MBs the first night.
Watching FIBER being installed to the building now and I'm near the top of the list for new service...
Update
January 4th after contacting Wilt via e-mail my modem reset and came back up with a new IP and my primetime issues were fixed.
February 1 after nearly a month of flawless basic I upgraded to boost plus and appeared to get full speed all day.
February 2 modem resets at 3:45 am and when it comes back up I have yet another new IP and now have a 4th bonded down channel I guess this is the big upgrade I heard so much about....
UPGRADE MY LEFT FOOT!!!!!
Boost plus speeds at 4pm on a Sunday are barely higher than basic service 22 to 24mb.... all that wait for this????
Update 2/24/2012
So after 3 weeks of BS from standard tech support (Tests were done on my line for 24 to 48 hours to see what the problem was) I finally went up the ladder all the way to the Senior Advisor
Engineering and Technology who fixed my problem in January and once again with a swift kick in the rear by him the right techs were sent out to fix the right problem and not just put a bandaid on it.
Boost plus has been giving me 59.24 down solid since 2/25 lets just hope it last more than a month.
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 Review by TSWYO
member for 10.1 years, 354 visits, last login: a few hours ago
lodged 1.3 years ago
- Cheyenne,Laramie,WY
- $49 per month
- (month by month)
- about 14 days
- "I'll get back to you on that."
- "Really, all of it."
- "We live in a duoply society. Nothing you can do."
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I "switched" over to Optimum about seven months ago... even though everything still rides and routes over the Bresnan network. Simply put, download speeds are not consistent. On the open internet I see on average about 2.5Mbps... to the local Bresnan (Optimum West) speedtest server I see no more than 4.5Mbs within their network.
I cannot watch anything on Roku without it having to buffer at least twice per show.
Tech support is horrible. If I conducted myself the way I have experienced Optimum staff I would have been fired a long time ago, and my position is not at-will. It would be nice is someone knows how to think outside the box and not simply follow the onscreen script.
I have switched out all of my gear and wiring, even bought my own modem, had the wiring re-ran from the tap... Just to eliminate anything within my house. Simply put they have an over-sold over-congested system here... and no signs or communications they are trying to improve anything. Duoply at its best!
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 Review by Dread
member for 8.3 years, 3167 visits, last login: 24 days ago
updated 1.4 years ago
- Bronx,Bronx,NY
- $60 per month
- about 5 days
- "Pretty expensive"
- "No fios here, what else can I do"
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My connection is now unusable past 5pm.
utterly worthless, my phone now trumps my home connection in speed tests..
Comments:
| | I feel you man Currently I have been having issues with downloading stuff from optimum, but fios is generally better overall, I'd rather have a 20/5 connection rather than a 15/2. The service provides constant 20/5 whereas optimum might be as low as 10/2 and somtimes as high as 18/2 on the same server, I'd switch to fios in a hard beat if it were here, and if optimum tries to get me back, I'd ask them to provide 20/5 speeds for 43 bucks a month, multiroom dvr free for life, and tech support that actually cares about your problem. | |
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 Review by currly
member for 8.3 years, 303 visits, last login: 9 days ago
updated 1.4 years ago
- Brooklyn,Kings,NY
 Business customer- $79 per month
- about 3 days
- "Fast install, eager and willing tech staff"
- "I know most of the techs now because the service is too often horrendous."
- "Tech support is unparalelled but the system needs a major tune up."
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I suspect that Rutledge and Bickham saw the writing on the wall and the current state of Optimum Online is a manifestation of that. The service was fantastic for about the first year I had it. It has steadily deteriorated and over the past 2 years I've probably spent 6 months harassing tech support to fix the packet loss and 12 hour sustained +150ms pings to a server less than 15 miles away. For a 30/5 tier this is really inexcusable especially when they allow it to go on for months at a time.
It's great as long as you don't expect to use it during peak hours.
Update: I upgraded my original assessment to reflect my appreciation of the accessibility of OOL's engineering staff. Their business tech support policy is second to none unless you have service costing thousands per month. I have called on Sunday afternoon and they sent someone to the premises within a couple of hours.
The biggest problem, though, is that some of the equipment is beyond the scope of "normal" technicians responsiblity and although I had to contact one of the executives in charge of engineering in order to get some action, he was ever so gracious and accommodating. That is indeed a rare thing, if not unheard of, in the world of consumer grade ISPs. Engineering appears to be earnestly working to try to fix my issues and I really appreciate it. I think that the entire system is currently under strain due to their upgrading everything to DOCSIS3 on a live system.
At least they're trying which is more than I can say for Verizon. Even if Verizon FiOS was available in my area I would prefer to remain with Cablevision because of their excellent customer relations. My dealings with Verizon tech support and as a service provider have always been the absolute worst and I deeply dread ever having to deal with them.
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| | I ditched the wireless went wired and improved my speed to 32M / 6M | |
| | currly
join:2005-02-11
Brooklyn, NY
kudos:1 Reviews:
·Optimum Online
| Re: I ditched the wireless Well, that's good news and decent speeds for you even though I suspect you have Boost+ service which claims ("up to") 50/8. Just remember that Cablevision's responsibility (for internet service) ends at the cable modem. Every thing in your house after the cable modem is your own. | |
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