how-to block ads
|
»next review in page
Review by margaf77 
UPDATED: 7 days ago
member for 8.9 years, 1624 visits, last login: a few minutes ago
 Bayonne,Hudson,NJ
 $44 per month
 "Has stayed up so far"
 "Completely inconsistent speeds"
 "Terribly inconsistent speeds, If youre in Bayonne pick FIOS unless lower price is important to you"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered the Boost package 30/5 and am getting it for $44.95 the 1st year upon moving to Bayonne. The install was fine, the guy was neat about everything and on time.
But after 2 weeks of it I am probably going to pay more for FIOS and just switch now. The speeds arent even close to consistent testing on speedtest.net using cablevisions server as well as others. I called tech support and while polite and helpful there is no explanation for the speeds constantly fluctuating. The wire from the pole to my modem with no splitters (only internet installed here) is newly installed and all signals are well within range (called support to check if there were issues in the area and to be sure of signal levels being OK). It seems to be congestion because days before people are home from work/school and late, late nights it is fine. Its only from late afternoon and nights till 1 AMish that this is a problem. Its a shame but I just cant stay with such inconsistent service, as much as I like CV (I worked in the OOL support dept many moons ago), I feel like Im being cheated with this and I know the support routine there so Im not even gonna bother with the back and forth of calling them.
Followup comments: | Forums » comments on review of Optimum Online |
 | »next review in page (previous review)
Review by Kc2000
Posted: 10 days ago
member for 3.3 years, 17 visits, last login: 10 days ago
Rockaway,Morris,NJ
$129 per month (12 month contract)
"Reliable connectivity"
"Unreliable speed"
"Get it if Verizon does not offer FiOS in your area"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
OOL technicians have taken at least 3+ years to fix our signal leak problem. After each "repair", the connection and speed would be as advertised for anywhere from 2weeks to 1 month and the speed would drop dramatically, anywhere from 10mbps down to less than 300kbps. After successfully repairing into 2 weeks ago, the speed has dropped once again. I 100% do not recommend this ISP if others are available.
Followup comments: | Forums » comments on review of Optimum Online |
| »next review in page (previous review)
Review by brooklynali
Posted: 17 days ago
member for 2.5 years, 32 visits, last login: 4 days ago
Brooklyn,Kings,NY
$45 per month
 about 17 days
"In 12 months, the modem has only gone down once, for about two days."
"Connection Speed nowhere near advertised (and I pay extra for the BOOST), in fact, it's not even as fast as their base modem. ."
"Most reliable service I've had in New York for connectivity, but also the slowest, with most expensive and poorly coordinated sr"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Very good connectivity, (in the year that I've had service, I've only had modem downtime for about 2 days, and it just happened this past weekend). But the speed is a joke. Not only have I never even come near their advertised speed of 30mbps for their BOOST service, which I of course pay extra for, but I rarely, if ever even get their advertised speed for their base modem. Their customer service, like all the other cable providers in NYC (and I've now used them all, RCN and Time Warner being the other two), is atrocious (and actually, RCN's was pretty solid). Their service line is fully automated, with very long wait times for a human, who doesn't seem very well trained in IT, if trained at all. I'm very much looking forward to FIOS arriving, if it ever will.
Followup comments: | Forums » comments on review of Optimum Online |
| »next review in page (previous review)
Review by The Last
UPDATED: 21 days ago
member for 25 days, 5 visits, last login: 18 days ago
Brooklyn,Kings,NY
$65 per month (month by month)
"When it works. Extremely fast. Low latentcy. Rated down/up on the dot."
"It hardly ever works. Tech Support/Line techs do not work together to resolve issues."
"Disjunction between Tech Support/Field Techs. Hard to get coordinated response."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
9/30/09-- Tech did not show up last night. No call to explain why. I called them, they apologized and set up an appointment for Saturday 11-2. This is getting silly. Connection was still running well last night. 3 days of clear connection is the longest period I have had in 9 weeks. Hope it stays this way.
9/29/09-- Connection has been stellar for two days now, and I have spoken to both a Tech support supervisor and a Field services Supervisor. Assured they would monitor my line and neighboring connections to see if they can track down the source of the intermittant problem. Also have an appointment with a standard tech tonight. Though I have enjoyed the two days of Flawless internet, I almost wouldn't mind if the issues I had earlier in the week and over the past weeks would show its ugly head tonight. Maybe the saga is finally over.
9/27/09-- Last night I was told somone from Field Services would call me this morning. NO CALL. I called back at 12pm, and I was told someone from field services would call me before 5 pm Today.
8pm: Got a call from both a Tech Support Supervisor and Field Supervisor. They are going to monitor the line, and other lines in the immediate area to narrow dow the issue. Its evident that the two teams don't coordinate well together. Connection was EXACTLY 30/5 last night. Negligible Packet loss.
9/26/09-- 8pm-- Just got called by dispatch at the end of my 5-8 time window: They have no techs available and offered me a reschedule to tomorrow 8-11 or 5-8. Unfortunately I have a JOB between 9-6pm. I canceled plans to be here tonight, and this is how Cablevision treats its customers. I was promised that a Field Supervisor would call me in the morning detailing what actions have been taken
9/26/09--Optimum Online boost customer since 2006.
Never once had an issue. Sure there were downtimes here and there but that is to be expected.
Since September 2nd 2009, (the same day they set up Optimum Online Wifi coincidently in the neighborhood) everything went to hell.
20-90% packet loss often during primetime though randomly occuring. Usually happens from 5-midnight everyday, but today for example it has been happening pretty much the entire day.
I Have called Customer support and they can see it on thier side when they run the signal tests. They always say the signal is strong regardless of how much packet loss I am getting. What irks me the most is that they have sent 8 of the Know nothing contract techs out to my place who cannot diagnose the issue because 6/8 times the issue isn't happening during the techs work hours (8-5 pm) and the 2 times it did happen they didnt' know enough to diagnose the issue and had to refer it to "Dispatch".
What is most disturbing is that dispatch doesn't work with Customer support. You cannto call CS and get a dispatch/line supervisor to comment on the issue and let you know what has been done.
My final straw was after weeks of this issue, and nearly 100 calls, I finally got someone to promise to have my node monitored. calling back the following week?
IT WAS NEVER DONE.
They are sending another likely uninformed and lacking technical skills contract employee to look at my connection today. I have little hope of a resolution. My next step is to downgrade to the lower level of service in the hope that this alleviates the problem.
VERIZON FIOS CANNOT COME HERE SOON ENOUGH.
Followup comments: | Forums » comments on review of Optimum Online |
| »next review in page (previous review)
 Review by thender
UPDATED: 23 days ago
member for 323 days, 429 visits, last login: a few hours ago
Brooklyn,Kings,NY
Contract price not specified.
"Beats DSL. Good latency."
"I pay for 30/5. I get 15/5. 15 mbps downstream costs $15 less. Why do I pay for 30?"
"Paying for 30/5 is a waste of money on the downstream."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)
|
I used to have FIOS, 30/5.
I got this. 30/5
I get 16/5.
Sometimes I get 14/5. The most I've ever gotten is 18/5.
If I used the upload more, I'd keep it, but I am going to downgrade to 15/2, since it's not like I get the 30 I pay for as it is.
The install tech said he'd be here at nighttime. He called me at 1 PM to say he'd be here in 30 minutes. I was in riverdale.
The ups are that, in spite of being lame compared to Brooklyn and Staten Island FIOS, that it beats Verizon DSL into the ground. I'm not going to get anywhere near these speeds with DSL, and the latency is fine at any time of night. When I paid for 30/5 with verizon, I got 3850 KBps down, and 1150 KBps up. When I paid for 20/20, I got 2400 KBps both ways. They never lied.
I am not used to not getting the speeds I pay for. In seven years, this is the first time that has happened to me. I did not have high expectations for cablevision, and they delivered as expected.
I forget the exact monthly rate, and the brand of the modem. It is 1:12 AM, and thought it more important to post my experience without all of the specifics than to not post it at all. Please think twice before ordering 30/5. It's not like FIOS.
UPDATE 10/19/09:
I get 27 mbps down now. Getting better, OOL. Not FIOS good, but good.
UPDATE: 10/28/09
That did NOT LAST!
This is at 9 AM.
Attachments:
Followup comments: | Forums » comments on review of Optimum Online |
| »next review in page (previous review)
 Review by MIKAS
UPDATED: 31 days ago
member for 6.5 years, 241 visits, last login: 18 days ago
Brooklyn,Kings,NY
$49 per month (12 month contract)
about 2 days
"Cheap"
"Terrible Speed"
"Stay away from this ISP"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
[10/20/09] Update.
After so many promises by tech support to fix the speed issue, nothing has changed, even got worse. Will definitely switch to FIOS next month.
Well, kind of late for my first impression of their service, since I'm an ‘old’ customer with OOL for almost 5 years. When I’ve sign up for the OOL, I was promised 15mb/2mb, for $25.95 a month for a year, which I’ve received, and was very happy about it. The speed was always constant. After a year the price went up to $49.99 and I was paying that ever since. You can also "boost" your speed up to 35mb/5mb for $10.00 more. Overall the best internet company I’ve ever dealt with. Comparing to FiOS, this company offers best speed for the fair price, when you getting your bill, it's one page and it's $49.99. On the other hand - $54.99 + plus fees and taxes, it's like 10 pages statement to understand which, you'll need a degree in finance, on the last page you'll find your total around $79.00 (for the same speed of 15 down / 5 up "FIOS Fast Plan").
What's good about OOL, in my experience, is that I never had a problem with my service, never got disconnected nor I have had any problems with my speed, until recently - for the past few month (from Jun.09), I was having problems with my speed, it drops right after 6 or 7 PM, and it drops dramatically down to 1.5 mb/1.8 mb, I've contacted tech support, the guy was trying to read something of his screen about disconnecting my printer and rebooting my modem, then after couple of hours of explaining that speed is fine during the day and it’s only drops after 6 PM, he asked me "what would I want him to do", to resolve this issue, so my point is that OOL shouldn't outsource tech support to a bunch of clones oversees who had no clue or basic degree to even qualify for a tech support. For that I'll give them 3 out of 5. However after scheduling a service call and meeting with one of the special technicians, I found him very knowledgeable, without arguing to disconnect my printer or insisting on changing my modem (Motorola that have a life time warranty) he scheduled to monitor my line, and have someone sitting on the local node from 5 to 9 pm for 7 days, to check what causing speed to drop. Well it's 2 more days to go, and my speed is improving already, so I hope it will be back to usual soon enough, I will really hate to switch to Fios. Thanks for reading. Hope this review will help you decide your Internet provider.
Followup comments: | Forums » comments on review of Optimum Online |
| »next review in page (previous review)
Review by sc0ri0n
Posted: 34 days ago
member for 7.5 years, 20 visits, last login: 19 days ago
Nutley,Essex,NJ
$50 per month
"Great speed (10MBps) during day-time."
"It crawls during weekends and nights. Terrible helpdesk. No visibility to the state of network."
"Avoid it if you can"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I've been using Optimum Online for the last two years and had no complaints until recently. There is clear degradation of service at nights and weekends now and helpdesk does not even acknowledge that issue is systematic and current network bandwith is not able to handle the load.
I'm getting 10Mbps during day time usually except weekends. Night time it's pretty slow most of the nights and download speed changes anywhere from 1Mbps to 3Mbps (120ms+ lag). Upload speed seems to be stable though.
Followup comments:  joserhome
join:2002-06-08
Bronx, NY
| Optimum Online going downhill I agree with the Optimum Online service getting worse. I've been on it for several years. I used to get 10-11Mbps down and 1.9 Mbps up. Now I am getting roughly 1Mbps down and 1.6 Mbps up. This is not better than DSL from the phone companies offering DSL which Optimum keeps talking about.
Here are my results from running the speedtest on BroadBandReports.
I was thinking of upgrading to Boost. From what I've heard on the forums, doesn't seem worth the money if they can't keep the bandwidth close to what they are advertising. | |
| | sc0ri0n
join:2002-05-01
Nutley, NJ | Re: Optimum Online going downhill I was resisting to it but FIOS will soon be available in the gated community I am living in and I am ditching these guys as soon as that happens!
It does not look like they will do anything about it unless they start losing customers. | |
| | | |
| Forums » comments on review of Optimum Online |
| »next review in page (previous review)
Review by neooddity
UPDATED: 67 days ago
member for 1.1 years, 202 visits, last login: 1 days ago
Asbury Park,Monmouth,NJ
$95 per month
"Very knowledge-able installer, good internet speed"
"Ridiculously expensive in non-competition areas , picture artifacts make some HD content/channels unwatchable"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
"Double play" - internet + TV installed 11/12/08
Family Cable w/ iO (promo ends 11/12/09 .. wait a sec.. this is going to get even more expensive?!) $39.90
+1 SD stb +1 CableCARD $8.75
+fees
$49.41
15/2 internet (w/ 5$ bundle discount.. gee thanks!)
$44.95
DSL wasn't an option as the fastest speed available is 1.5mbps down..
The internet has gone down a few times since I was installed but never for longer than an hour or two.
Install process was amazing (the installer, a contractor, knew his stuff) - it took about 30 minutes. He was a little late but I got a call from dispatch towards the end of the arrival window alerting me to this..
First week I tuned to Planet Earth on Discovery (TLC?) HD and could not watch it - it had a scene of a running river that was so pixelated/choppy that I wouldn't have been able to tell it was a river if the sound was off.
FiOS wru?!.. I can see the FDH 2 blocks away! Hurry plox!
Followup comments: | Forums » comments on review of Optimum Online |
| »next review in page (previous review)
 Review by jwersan
UPDATED: 87 days ago
member for 4.9 years, 2571 visits, last login: a few hours ago
Port Jefferson Station,Suffolk,NY
$50 per month
"Fast, but inconsistent so don't expect to use it... Though now at 16/2!"
"Their speeds can vary GREATLY in a day since most nodes are vastly oversold, VERY expensive."
"Not worth the money, but the only game in town. Avoid at all costs if you can..."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
I dumped cable for satellite because of the constant price increases, so it killed me to have to call them for broadband access. DSL in NOT available to me due to the fact that I am 19000 feet from the CO.
I got the service because dial-up was too slow.
When I originally signed up I was paying $29.95, because I do not subscribe to cable service. The offer at the time was a father's day special that gave me the self install kit with the modem and a network card, if I paid for a years’ worth of service in advance.
They gave me vouchers to send in as payment for the monthly billed amount, this was fine for about three months, then they raised the price to $39.95, no big deal, I had paid for a year, or so I thought.
First they wanted to cancel my service because I was NOT paying the full amount each month, several calls to customer service, I get that straightened out, or so I thought.
Then a few months later the price goes up to $49.95 a month, and after a few more months I get a disconnect notice due to non-payment.
Now I call customer service, explain that I have been sending in my payment coupons, and ask why they are not being credited to my account, the woman on the other end tells me that they are a little backlogged in crediting the vouchers to people’s bills.
NOW I lose it, I explain that they BETTER make a note on my account that I am paid up for the WHOLE year, and I better NOT lose service.
All in all I would say that they did NOT handle things well at all.
If I had a choice I would NOT subscribe to Optimum Online again.
They have a SECRET cap that is imposed for unexplained reasons that appear to vary from node to node. If you violate this secret capping limit, you ARE capped; they do NOT inform you that you are capped unless you discover it yourself. Then they read you the riot act and make you jump through hoops, and then they remove the cap. Not the kind of company I want to keep dealing with, but right now I have no choice. Also they advertise that you can get 10Meg down and 1 Meg up, but they neglect to mention that the upload side is only useable in short bursts and only for short periods of time, anything longer and you will be capped.
If you have any other options, I would choose them OVER OOL.
::: UPDATE 02/17/05 :::
Since Christmas cablevision has been having speed issues system wide on the download side that can cut your downloads to 1/3 of the maximum speed.
Calls to tech support have cablevision reporting no issues.
::: Update 03/02/05 :::
OOL has now come up with a new one; they now appear to throttle outside newsgroup downloads to 3K max after ten minutes. More on this as it unfolds.
::: Update 03/06/05 :::
They DO throttle, and this is under the pretext that they are exercising their rights under their TOS to protect the integrity of their network.
I was considering getting VoIP from them, but due to this they can forget it...
::: 3/08/05 :::
I forgot to mention in my previous update that OOL was ALSO having DNS issues, as of this post they still appear to be having issues. I have revised all of my categories to a "1" since that is what I feel OOL has reduced their service to.
::: 3/09/05 :::
Just as mysteriously as the throttling started it was removed today, yet OOL still denies that they ever throttled anyone’s download side bandwidth. On a related note, the DNS issue also appears to have been resolved. Let’s see what OOL has in store for tomorrow…
::: 5/09/05 :::
Though I am not experiencing this, there have been reports over the past few weeks that peoples upper download speeds have been halved, OOL still claims that this is normal download speeds and that anything more is just icing on the cake, and should not be expected as normal download bandwidth. They even have gone so far as to revise their speed test to make anything above 4Meg down seem to be screaming speeds, down from what was once 6Meg. Again, if you have other options, like DSL or FIOS, check into those BEFORE you sign up for OOL.
::: 7/11/05 :::
Well I have to give OOL one on this, while others were having speed related issues these past few months, I appear to have avoided them. I would still advise anyone considering OOL to look elsewhere, as this is most likely just the calm before the storm...
::: 11/16/05 :::
OOL recently put out a press release on new speeds and prices, problem is MOST if not all of the mentioned speeds will not be available for another six months! Bad propaganda move on OOL's part, right now it is just a promise, no one is reporting actually getting any speed boost. One thing they HAVE done is start moving people to QAM 256, which is suppose to increase available bandwidth on the node, and decrease congestion on the node.
::: 11/21/05 :::
I have seen my download side speeds drop by 1/3, similar to the speed drop I posted about last year at Christmas time. This only started in the last few days. I will be watching this closely...
::: 12/8/05 :::
The speed drop appears to be related to an overloaded node, which is exacerbated when children in my area are on vacation for the holidays.
On a happier note, I was just upgraded last night to 15/2 for free (Though I do believe that this is only because FIOS is due in my area soon), due to the fact that I am probably the only one in my area who has realized that they pushed through the upgrade, I am presently able to get the full 15Meg down.
::: 3/1/06 :::
Shortly after OOL started to upgrade people to 15/2, there were reports that the dreaded “capping” policy may have been canceled. Many people were reporting that they had been using the service for many days at full throttle without any ill effects. People were even using the new “Boost” 30/2 service at full speed with no signs of a “cap”. Things were starting to look up for OOL, until one day someone reported that they had been “capped” and this was a user on the “Boost” service too. As it stands now, it appears that OOL is still using the same capping algorithm to “cap” people, even the “capped” bandwidth limit is the same 150K upload pipe. So it appears that though OOL has opened up their network to a larger pipe, they still appear to be unable to handle the bandwidth.
::: 9/20/06 :::
OOL recently upgraded all Boost users from the 2Meg upload pipe to a 5Meg upload pipe, so for all the users of Boost this is great news, but only if you DON'T use it. Capping is still in effect in Optimum land, so a bigger pipe only means a faster road to a cap.
OOL is still having DNS issues, so most people have moved to non-OOL DNS servers. In my book, if they are still having DNS issues, what else is still having problems?
Speeds in my area still are variable due to what I believe is an oversold node. Oversold nodes are the norm in OOL land so just be aware of it if you are considering signing up for the service.
I am still awaiting FIOS in my area, so that I will be able to switch, and get away from the draconian “capping” policies of OOL.
::: 2/1/07 :::
The DNS servers have become so bad that people are advising all who read the forums here to use other avenues for DNS. One good note, no one on Boost 30/5 has reported being capped, so there may be hope for OOL yet. OOL Ultra appears to be in the testing phase, a few users have posted that they have it installed. 50/50 service would be nice, not sure of the price yet though, some debate on that.
::: 5/14/07 :::
Still no capping on the 30/5 service, though there have been users reporting caps on the 15/2 service. Ultra is still apparently in testing, and now is rumored to be business only for now. My attitude towards OOL service has not changed either. Avoid it if you have other options, and DON'T call tech support unless you are willing to play their games to get your problem resolved.
::: 7/28/07 :::
No big changes, issues abound on the network but they appear to be isolated as opposed to system wide issues. No change in capping, either they are no longer capping, which I doubt or the people who are getting capped don't know it or are not reporting it...
I can't report on the status of the OOL DNS servers as I have abandoned them a while ago. I am seeing what I believe to be congestion issues though, as I have intermittent stops and starts when accessing pages on the net.
::: 12/29/07 :::
Some good news and bad news to report. The good news is that capping appears to be a thing of the past, no one in the past year has reported a verifiable case of capping. Many people have “tested the waters” so to speak to see if they could get capped and none of them have been capped.
The bad news on the other hand is quite bad, the yearly slowdown of the network is back with a vengeance, and I will opt that it is system wide this time. A lot of people in different areas are reporting speed drops to half or one third of what OOL advertises. A slowdown at this time of year is somewhat expected, considering all the “kids” who are home from school for the holidays, but these kinds of speed drops are unacceptable, and should not be tolerated. No reports of these types of speed drops in “FIOS land”. As such my overall opinion of OOL has not changed, get it if you must, but expect issues, and avoid it at all costs if you can.
::: 1/23/08 :::
The bad news continues, the yearly slowdown of the network is still with us as of this date, and it appears that it is system wide. A lot of people in different areas are still reporting speed drops to less than one third of what OOL advertises. A slowdown at this time of year is not normal, considering all the “kids” are no longer home from school for the holidays, these kinds of speed drops are unacceptable, and should not be tolerated, yet OOL appears unfazed by the numerous complaints, blaming it on the user's network, PC or the router they are using. As such my overall opinion of OOL still has not changed, get it if you must, expect issues, and avoid it at all costs.
::: 2/29/08 :::
The speed issues continue, and I am not alone in this. Many users across the OOL network are reporting severe speed issues with both tiers from OOL.
I myself have been upgraded to BOOST by OOL staff while they work on my speed issues. I have seen my speeds drop to as low as 1.5Meg during tests with OOL techs. Even with BOOST I still see speeds that are as low as one third of the those offered in the tier.
::: 07/22/09 :::
Nothing new to report, OOL is still the same old OOL I have reported about for years now. Sad thing is, I am stuck with OOL because my locality has not been bribed properly to allow Verizon to install FIOS.
One nice feature to report on is the inception of OOL Ultra, 101/15 Meg service.
It comes with a poison pill though, a $300 "Activation" fee!
The yearly Christmas slow down of the network is still a reality, and starts just before Thanksgiving and lasts until late February to early March.
No other big changes in my service either...
Followup comments: 
JohnBx
@qwest.net
|  No Cust Svc. E-mail virtually unusable
It seems that the only answer is to encourage everyone to dump Optonline and move to Verizon as it becomes available in our communities.
It's too bad because the Optonline products actually work OK. However, if you can't send an e-mail to an optonline user, what good is the service?? | |
| jersey7
join:2007-05-14 | Re: Optimum Online SUCKSSS!! OOLTech 610:"I think sometimes OOL customers get so spoiled with their speeds."
If you call OOL users spoiled, then what do you call Japanese and Korean users connecting at 100 mbps down and up for half the price? | |
| | comp
Premium
join:2001-08-16
Concord, NC
clubs: | Re: Optimum Online SUCKSSS!! compared to many other areas of the US. OOL is cheaper and much faster then almost everyone | |
| | | 
BLUNTED 1
join:2003-11-13
Floral Park, NY
 ·Verizon FIOS
 ·Optimum Online
| Re: Optimum Online SUCKSSS!! maybe what speeds they offer is faster but not acceptable at all. below is a speed test in ny where i live and i have OOL boost which is 30 down and 5 up and look what i get. 16 down 3 up which sucks.
i'd pay for business ool but it cost more than double with static ips and the speed is the same as regular boost with the same speed problems. | |
| | | |
OOLTECH610
@mindspring.com
| Re: Optimum Online SUCKSSS!! Business OOL has the same policy as of home users. Just because your business doesn't mean your speed would be higher. All business is really that you can have a tech at your home within 2-4 hours. That's all really.
And again, Optimum Online does not cap, they Throttle. There's a difference. Now if you guys want to be stubborn and not know what the differences are, hey that's your problem.
And it's funny how the people that do get throttled, 97% of the time, they are doing something illegal. Uploading Warez etc etc etc. So why all the complaining? And the trained by monkeys comment, how uncivilized are you really? Typical talk from low class people. =) . I'm happy. For you guys not reaching those speeds
1) reset the modem
2) bypass the router (stop being stubborn)
3) call in, might be a signal issue
4) make sure you dont have p2p or spyware running in the background of your pc
5) replace modem
now if your throttled, tuff cookies. If you were uploading warez then you deserved it (which no one will ever admit to) | |
| | | | |
BLUNTED 1
join:2003-11-13
Floral Park, NY
·Verizon FIOS
·Optimum Online
| Re: Optimum Online SUCKSSS!! wow you are pretty rude but whatever you say must be right cause your OOL tech. i dont upload alot i dont use bit torrent or stuff like that i just play some games and surf the web and i never get close to 30/5 so what do you have to say about that since i dont use my connection much? it must just be the crappy service then huh ?
this is how much i uploaded and download this year so far which is nothing so your wrong and we are right about the crappy service.
2007 - DL: 46.00 GB UL: 13.90 GB TOTAL: 59.90 GB that sure needs to be throttled | |
| | | | 
DSun101
To Tired To Make Sense
join:2001-03-23
Boonton, NJ | DO NOT use flash based tests on ool boost, they dont seem to work at all. If I use the normal speakeasy test i get like 20/2.6 but when i use the java based test from this site I get 24+ or so down and 4.6 up. | |
| | | | |
BLUNTED 1
join:2003-11-13
Floral Park, NY
1 edit | Re: Optimum Online SUCKSSS!! My line was messed up and now i get over 30 mb and 4.5 up. If it stays close to this then i have to give it to OOL for the speed.
edit THEY MESSED IT UP AND I GET CRAP SPEEDS AGAIN | |
|
ool tech
@comcast.net
| disconnect not reading all of the bullshit comments here but just fyi to the person talking about being transferred to the disco dept, thats the department that will adjust your rate and give special credits, no other department is authorized.
I dont know if you stayed on the line when being transferred or not, but if you did you were probably offered a deal for your business.
As for the speed complaints, its not a system-wide network failure or whatever you're saying. OOL is a hybrid coax-fiber network, with fiber up to the node. Your individual speed depends on how close you are to the node. The huge majority of customers have close to or sometimes over the speed limits (15Mb standard or 30Mb w/Boost).
Also, you all seem to shrug off the whole "they blame the router or my pc." - 90% of the time as a technician troubleshooting slow speeds, when I bypass the router or run an FTP check (non browser-based and not affected by slow ass computers), the speed jumps way up, and still people refuse to believe it. Its not easy dealing with pricks like yourselves on a daily basis, and trying to do the best you can while being limited by what you're allowed to do. | |
| | 
StreetSpirit
Premium
join:2002-08-13
Roslyn, NY | Re: disconnect OOL is a hybrid coax-fiber network, with fiber up to the node. True
Your individual speed depends on how close you are to the node. False (Confusing DSL and Cable again?)
Speed problems are plaguing many of our connections: True | |
| | | |
| Forums » comments on review of Optimum Online |
| »next page (previous review)
 Review by momcat1
UPDATED: 87 days ago
member for 7 years, 715 visits, last login: 4 days ago
Wappingers Falls,Dutchess,NY
$177 per month
about 30 days
"better than dialup, few total outages"
"frequent dropouts, hard to get service issues addressed"
"we have no other choice for high speed; they're getting worse!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
We have no other options for high speed here, so we're captives.
We have regular Optonline, with iO and Opt Voice
Intermittent low signal associated problems, ongoing since 2002. Not resolved.
Update Dec 2008: Outside techs did spend several concurrent months this year, and for the most part it does now work. Video dropouts rare, but internet and phone still occasionally dropout just long enough to lose your conversation or your download. It is better than previously. It just seems that for the money, it should be nearly flawless.
Update Aug 2009: nothing new to report, other than rate increases.
Followup comments: lz56
join:2008-05-22
Englishtown, NJ | frequent dropout frequent slowness, dropout/disconnect, very frustrated. will go FIOs | |
|
NJ Slow
@optonline.net
| Cablevision has dropped the ball We used to have fast service all the time. About a month and a half ago, I got yet another spam call from Cablevision trying ot sell me the triple play. I told the woman right away I was not interested in their phone service. She insisted that I tell her why, to which I responded it wasn't any of her business. So about a week or so ago, the internet service simply stopped in the middle of the day. I got them right on the phone, and the person on their end seemed puzzled. He explained that it appeared that we didn't have internet service. Now, I never canceled the service, and at this point I was sure this had something to do with the rude woman trying to sell me something I didn't want. There is no doubt in my mind that she spitefully had the internet service canceled because of what I said to her on the phone.
So, the guy on the other end of the line handled getting the internet service going again, which only wasted a half hour of my time. However, ever since they hooked me back up, the line speed during evening hours is no better than dial up. It's fine during the middle of the night and mostly during the day, but between 5 PM and 12 AM, it is very slow. I have called several times to complain about this, but all I get is script reading fools who don't know what they are doing. They insist it isn't them, but MY router. Now, I sometimes work as a network engineer, and I have thoroughly tested my in house system, and it is working exactly the same way it has been for the last 5 years, but you can't truly explain that to a moron who can only read from a script. I am fed up with Cablevision. I'm seriously thinking about going with Speakeasy at this point, even though it's slightly more expensive. | |
| | | |
| Forums » comments on review of Optimum Online |
|
|
(43)
(30)
(79)
