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Review by Elite  - Location: Orange,New Haven,CT
- Cost: $50 per month
Good "Fast and stable"
Bad "Could be cheaper"
Overall "It's faster than any other ISP in the area."
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I've had Optimum Online since January 2002 and I'm still very happy with it in October 2013. The speeds are consistent and the connection is stable. I can't recall any downtime in recent years.
I haven't had to call tech support in many years, longer than I can remember. I don't use the mail servers, so I can't comment on them. Same with the newsgroups.
I pay $50/mo for about 18Mbit down and about 5Mbit up, which isn't too shabby. The only competitor in my area is AT&T's "Elite DSL" with download speeds "Up to 6Mbit", which is a joke.
For what I pay, it's not too bad. Could be cheaper though. I used to pay $30/mo.
member for 11 years, 3374 visits, last login: a few hours ago
updated a few hours ago
Comments:
| Review by erwins - Location: Hopewell Junction,Dutchess,NY
- Cost: $125 per month
- Install: about 1 days
Good "The Speed"
Bad "Nothing"
Overall "Faster than Time Warner Cable"
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I have had Optimum Broadband for six years. The only problem I have had is once or twice a year I lose the connection. But, that is easily corrected by rebooting the modem which takes less than a minute. I've never had to call tech support. Best broadband service I've used.
member for 12.3 years, 445 visits, last login: 10 days ago
lodged 18 days ago
Comments:
| Review by blohner - Location: Cortlandt Manor,Westchester,NY
- Cost: $45 per month
- Install: about 3 days
Good "Good pricepoint. Very few outages"
Bad "Not a tier 1 provider - slower connections on peering"
Overall "Simply works - can't beat the price/value ratio"
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Update September 2013:
During the recent speed changes/upgrades I got moved to ULTRA101 without paying the regular price... Consistent 118 down/38 up 24x7 so far. No reason to go anywhere else
Update October 2012:
Almost 10 years of OOL (with one year FIOS in between) and I am a very happy camper.
Had some issues with disconnects a month ago... Tec replaced the modem with an Arris - now on 8 channel downstream bonding - and found the issue with water in one of the connectors on the outdoors run of my line... Back to 60/8 24x7 ... Thinking that I am still paying the same as I did 10 years ago is amazing in itself... - OOL rocks!
Update November 2011:
Area got switched to 4 channel bonding downloads... Boost+ is now running at 60/8 24x7... Very happy camper... With this service level and price FIOS has no chance of getting me back...
Update June 2011:
Boost+ is running stable. The slowest I have seen was 44/8 during peak. Happy camper...
Update May 2011:
I came back to OOL. Got an offer for Boost+ for 44.90 for 1 year... Got my Docsis 3 modem and am pulling 52/8 any time day/night... a happy camper again. Will stay if it stays that way...
Update January 2010:
I left Optimum Online and switched to FIOS.
I had switched back to non boost and the slowdowns persisted. As such FIOS is a better value to me. For $55 monthly I get 25mbit/s up and down with no peak slowdowns...
OOL has treated me good for 8 years but they are not aggressive enough in providing bandwidth to customers.
Would I come back if I have a persistent problem with Verizon: Yes
Update February 2006:
After having noticeable peak slowdowns on non boost downstream (regularly going to around 6-4Mbit/s) I switched to boost. Boost service has been good to me for 6+ month with a brief problem in January. Online Support, One Tech Visit and subsequent work on the plant has solved the issue and I am stable again. FIOS is in town now as well but OOL has treated me so well for the last 6+ years I am not inclined to switch at this point.
Update October 2 2005:
Three days in a row with no slowdowns let me believe that the issue has been solved and OOL is once again rock solid and fast...
Update September 26 2005:
Two weeks later and the slowdowns only got worse. I am slowly losing my hope.... Tonight was the first night where I started noticing them at 5:30pm instead of 7:30pm....
Update September 13 2005:
For two weeks I am now experiencing slowdowns in the evening on the downstream leg. The slowdown go as low as less than 1Mbit/s downstream - with significantly raised ping times and jitter. I didn't notice them while browsing first but while making a call on my Vonage line.
Calling support so far has not proven helpful - I have asked for the issue to be escalated to networks as this seems to be a problem impacting multiple areas on the Ossining CMTS. My Reliability and Tech Support ratings are down for now to reflect this issue.
Note: A similar issue happend last year around the same time - but Engineer88 was still helping in this group and was able to get it addressed in a professional way. It seems that the same is very challenging going through the regular support channels.
Original Review November 13 2002:
10Mbit/s rocks! I frequently work from home and use Extranet VPN, I get over 7Mbit/s on the VPN which allows me to access files on the file server almost as fast as in the office.
Most internet users can only dream about speeds like this. And for the price, can't beat it.
The newsserver is not so good but, again, for 49.99 I would be happy with just the bare connection to the internet without news, mail, etc. Can always get those somewhere else depending on my needs.
No servers allowed: Good, otherwise those speeds could not be offered for this price....
As long as the speeds stay I would not consider any other way of accessing the internet!
member for 11.2 years, 5731 visits, last login: a few hours ago
updated 18 days ago
Comments:
| Review by goldensam - Location: Oceanside,Nassau,NY
- Cost: $50 per month
- Install: about 1 days
Good "Boost Plus is fast."
Bad "Problem fixing took months"
Overall "Great when it works, long fix times when it does not"
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I have had a 384/128 DSL connection with Speakeasy for $59.99 per month -(great ISP, but they are in a major "oversold bandwith" situation here in NY.
Installed OOL for my Sister In Law, and was impressed so I decided to give it a try. I got a call in March from OOL offering a 30 day trial. Due to a travel schedule, I requested that the modem not arrive until the first week of April. Well, it showed up on April 2, and I was online as soon as I ran the cable, and unplugged my DSL bridge.
This is one really fast service. At 384 kbs streaming video was OK, but not good enough to enjoy. I ususally had to wait for it to "rebuffer". Not now, it's the way it should be.
The connection has been up the week I have had it, and did not require any contact with anyone at OOL to get it up. Plugged it in, registered and I was good to go!
I did a few speedtests, and got between 50kbs and 2609kbs. I saw faster from MS servers as well.
Pre Sales: Didn't know much at all.
They were unable to answer if OOL uses DHCP or PPPOE-(they use DHCP)
Did not know what a VPN is
Told me that OOL now uses static IP addresses-(don't, although the lease times are long)
So far a great service, at amazing speeds for a really great price.
Mark
3/8/2004 -UPDATE: -(prompted to do so...)
11/2002-Moved to a new house, and got "bricked". Took one very pleasent phone call to get up and running.
3/8/2004 - Only downtime has been due to local power outages, not Optonline. During the 2003 Blackout OOL was working when my power was restored that night.
Speed has gone down with the same "Sharkfin" modem. Eventually I will swap it with with whatever is current. Also got the IO package with the Sony Boxes. Need to swap them too, they are terrible. Constant resets and loss of usage.
Uploads haven't changed, still a bit below 1Mb, but downloads have gone down. Now about 2-5 Mb, but it depends on day/time. Not that I'm complaining.
I can say that the service is totally reliable. It is always up!
Price went up to $50, and I consider that steep, but the speed -(although slower than it was) is very good.
IO with the Sony boxes sucks, and I really have to swap out for the newer boxes. The only reason I haven't is the new boxes have the stupid access card is on the front of the box, and I have a two year old son. How long until he finds the card and yanks it!
As for rankings, I am changing the value for the buck due to the price increase. Connection reliability to max.
Thanks,
mark
Still have the service. Download speeds have increased to 9000.
mark
Still have the service, despite FIOS being available.
Get pretty close to the 15mbs down and 2mbs up. Reliability has been rock solid, with not downtime and only occasional slowdowns.
I don't use the optonline DNS servers or optonline for newsgroups. Those services are not good at all.
Have become entirely dependent upon VPN for connectivity to work, and have not been disappointed. Sessions are never disconnected and the speed and latency is excellent.
I can say that I am 100% satisfied with the service at this point.
Thanks,
Mark
4/17/2011 update
Just bad... Upload goes to nothing depending strictly on time of day. They sent techs that cut off one room that had a cable box due to "ingress" he said could take down the whole node. Rewired from the pole, added a D3 modem and redid all the work the last CV cable tech did. Same problem, so the "ingress"was probably a complete lie, and now I have to rewire a room.
Time of day should be a full indication of network saturation, but no joy.. They just want to have someone else do the same stuff the last guy did.
I've been with CV to almost 20 years but it might be time to move on.... Sucks, the IPad app is really nice and I was looking forward to the network DVR.
Thanks,
Mark
member for 14.1 years, 1200 visits, last login: 26 days ago
updated 26 days ago
Comments:
 | | Finally seems fixed Got a alot of special attention and daily calls. Finally seems to be working well, and I'm pretty happy. Had them update me to Boost Plus, and I'm getting between 52 and 65 mbs down and a pretty steady 7-8mbs up. | |
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| Review by moes - Location: Cedar City,Iron,UT
- Cost: $139 per month
- Install: about 4 days
Good "Pricing and speeds great"
Bad "can not move the modem, something about they have to move it"
Overall "loving it!"
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Great service, speeds are constant 30mbit down and 5mbit up. no service interuptions, Cable tv is lacking in some area's but equipment is new, but lacks ondemand, something about them not having enough subs for it. hopefully with the charter buy out, they will fix that issue.
member for 3.8 years, 1461 visits, last login: 3 days ago
lodged 48 days ago
Comments:
| Review by TamaraB - Location: Bronx,Bronx,NY
- Cost: $90 per month
- Install: about 2 days
Good "Fast delivery and install. Speeds greater than advertised."
Overall "Very happy camper"
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So, I moved. Although my Clearwire worked as before, I decided to try cable, since it was available in my new location.
I called Optimum on a Wednesday, ordered InternetOnly service, paid by CC, and was up and running by Friday. I went for the basic 15/2 service, and was surprised that It clocked at 20/2 from day one.
I opted for the free self-install, but the tech came in and set up the modem (a Cisco2203C). It took all of about 20 minutes, most of that time was waiting for the cable to come to life.
I purchased the Belkin N600DB router and it works well with the modem and with my Macs and iPhones.
Sofar it's a screamer, very pleased.
UPDATE 13 May 2012
I updated my basic service to Boost Plus 50/8 service. The new modem arrived via Fedex in 5 days. I swapped out the modem, called Tech support and within 15 minutes the speed went to 50Mb+
Easy and no hassle upgrade.
»speedtest.net/result/2736135934.png
Update 28 May 2013
I replaced the Belkin router with an Apple Airport Extreme, which connected to the modem without incident. It now runs several Macs on my local net.
The service has been stable and reliable. Since initial install I have taken advantage of OOL's Web and email hosting for Boost customers, and moved one of my domains there. It too has been trouble free and fast. Don't expect any competent tech support beyond "have you rebooted your computer" however. Tech support seem to be clueless about their own services, especially how to manage their web and email hosting.
Recently, I installed a mail and web server on my connection, opened ports 25 and 80, and run 2 websites (2 domains) and all my personal email right from my home, saying goodbye to google! Still a very happy camper after more than a year.
While the $69.90/Mo Boost (after tax) price may seem steep, I do not have cable TV, and stream all my entertainment over the net, I run 2 websites and my email on the connection, a third on OOL's co-hosting service. Streaming Netflix, Hulu, and Amazon Video is smooth as silk even while downloading GB+ files. So, if you make heavy use of your connection, OOL is a good choice, and not expensive for what you get; perfect for chord cutters, and DIY geeks!
One last point, I often take my laptop out. I use Optimum WIFI quite a bit when away from home. There are tons of access points all over the city (NYC), which is great for connecting my Macbook, iPad, and iPhone to Wifi. It's not very fast, but it is available, and included with the base Internet connection. Their WIFI network recognizes the MAC address of your devices, so connections are fast. Not a bad perk!
Update:
A couple of months ago I upgraded to Ultra 101/35 Business class. The speeds exceed advertised, tech support is 24/7 Americans and excellent. What more can I say? It's simply top-notch!
»www.speedtest.net/my-result/2888529924
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member for 12.9 years, 4831 visits, last login: a few hours ago
updated 54 days ago
Comments:
| Review by user31 - Location: Montville,Morris,NJ
- Cost: $65 per month
Good "Very reliable connection, no caps or throttling problems, Good Tech Support"
Bad "Speeds are not always consistent, but still incredibly fast, even during peak hours"
Overall "Even if FIOS was an option, I would choose Optimum"
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-Any technical issues were solved quickly and easily via Optimum support, although hold times ranged from 15 minutes to 2 minutes.
-50mbs with optimum boost plus is advertised, 60mbs is usually the speed that is achieved during all non-peak hours, during peak hours, the speed can drop to about half (which is still fast)
-I use about 400+GB of bandwidth a month and have not been throttled or contacted about excessive use
-Billed as advertised
-Was provided with an Arris DOCSIS 3.0 modem (which can get hot)
Overall, I am very satisfied with the speed and the price of the internet.
UPDATE:
-Internet speeds have been upgraded for no extra charge, now getting 100mb/s download and 30mb/s.
-They also give web hosting with 250gb of bandwidth each month, for no additional charge
- I now use around 1TB a month and have seen no throttling/penalties because of this
-Optimum is one of the few isps that take advantage of Netflix's peering options and is consistently ranked highly in Netflix speed tests that are released monthly. They also give access to Netflix SuperHD on supported devices.
-Optimum hotspots are usually fast and available in many places
member for 2.8 years, 2 visits, last login: 59 days ago
updated 59 days ago
Comments:
| Review by JoeSchmoe007 - Location: Brooklyn,Kings,NY
- Cost: $30 per month
- Install: about 4 days
Good "20/2 for $30 for 12 months - what's not to like?"
Overall "Now that lowest plan is 15/5 there is nothing to complain about."
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7/25/2013
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I've been upgraded to 100/35 without the price increase. I am not in position to complain but don't count on upload to be 35. Download is almost always ~110 but upload is anything between 20 and 30.
My one year promo will come to an end soon and we will see what happens to the pricing. Verizon FIOS finally started to compete on internet-only price in my area***.
*** Depending on day of the week. Or phases of the moon. FIOS offer I saw online yesterday which would come down to $44.90 average for 15/5 for 2-year contract is not available today.
4/28/2013 update
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I am still completely satisfied. Since hurricane Sandy I either work from home or remote into my home network from the office, so I use connection at least 8 hours a day and can give feedback about connection reliability because I immediately notice when it goes offline. I've lost connection 3-4 times but outage never lasted more than several minutes (except during the hurricane when electricity was out. Connection came back at about the same time when electricity was restored). One other time I received an email from OOL about outage that occurred late at night - I never noticed this one.
All my services that use OOL (VOIP and video streaming) are still working fine.
I recently upgraded to Boost and my actual speed are 57/8. This really makes no difference for my usage because none of the streaming services I use (Amazon, VUDU) can take advantage of that. Amazon HD maxes out @ 18 MBit/s (peak), VUDU HDX is about 8-10 MBit/sec (sustained). There is no perceptible difference in browsing either. I don't do any P2P or much downloading/uploading so I may just go back to 15/2 again.
OOL WiFi comes handy often.
9/17/2012 - one week review
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I switched from Verizon FIOS because after promo ended they wanted $70 for 15/5 internet only service.
I now have internet only service from Cablevision - 15/2 advertised, 20/2 actual speed. $30/month for one year, no contract.
I was able to order and pick my installation date online. Installer called that he was running 1 hour late but actually was on time at the end. Installer visit was required ($19.95) - I didn't have any present active service with Cablevision and installer had to connect me back to their distribution box even though I had service from them in the past and apartment was wired. After installation I received a call from CV customer service to confirm that everything went fine - nice touch.
I live in apartment building with a lot of neighbors using OOL but so far my speeds are consistent 20/2 (even though 15/2 is advertised) at any time I tested. Hint: on speedtest.net sometimes OOL server will not have fastest ping times. I usually get 11 ms ping times to TowerStream server in NYC.
I watched several HD movies via Amazon Prime and didn't have a single hiccup. I also switched my landline to VOIP provider and use it via this internet connection with zero problems (I didn't even bother setting up QOS yet).
The only thing I would like improved is to have higher upload speed in this speed tier. I would even be ok with giving up some download speed - 15/4 would be fine.
I contacted customer service via chat to find out my account number to register online and there was literally no wait and they were very useful.
A nice bonus is free WiFi access in a lot of Cablevision service area or in their partners area.
member for 10.7 years, 2076 visits, last login: a few hours ago
updated 72 days ago
Comments:
| Review by kcram - Location: Mount Arlington,Morris,NJ
- Cost: $45 per month
Good "SPEED"
Bad "Bad installation experience"
Overall "Get the DIY kit"
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Update: 7/23/2013
Last week, Cablevision announced upgrades to all Optimum Online plans. My base plan was upgraded in speed from 15 down/2 up to 15/5. Speed test (at speedtest.net) showed 17.71/5.35. But the new midrange plan (renamed from "Boost Plus" to "Ultra 50") offered 50 down/25 up for just $4.95 more. Called CV, sin ce I was going to upgrade my TV plan as well. The sales rep said "Let me check and see if I can save you some money." After a brief hold, he came backl on and said if I added Optimum Voice (CV's VoIP service), I would get the higher TV tier, the 50/25 internet, and the phone line (which he noted I never have to use if I don't want) - and instead of an increase of $12/month had I just gotten the TV and internet upgrades, my bill would actually go down $16 for 12 months. After 12 months, the bill would increase $15, bringing me to $1 less than I was currently paying before the upgrades. So, I effectively got the speed upgrade and more channels for less money because adding the phone gave me Triple Play status.
I received the new modem (Arris Touchstone TM822G, replacing a Motorola Surfboard SBV5120), and hooked it up. It was a little cranky at first, but after a few minutes, it responded fully. The VoIP worked just fine with a couple of test calls. Then I tried a speed test. The advertised 50/25 ran on speedtest.net at 58.99 and 26.39 right out of the gate. (The speed test here at BBR came in at 31.826 and 15.578.) Very pleased with the results.
Update: 3/27/2011
Coming up on 8 1/2 years... no complaints. Still getting 15d/2u as advertised.
Update 8/25/08
Approaching 6 years with OOL and could not be happier. A job change back in April made me a full time home worker and reliable broadband is now of the utmost importance. I consistently get the 15d/2u speed advertised, day and night. Can't say anything bad about the service, and have no interest in changing.
Update 3/16/06
From the beginning, I had been using the OOL-supplied Motorola SB4200 modem, which was decidedly outdated when I got it in October 2002, as it wouldn't connect properly to my ethernet (tech support said it needed an ISA ethernet card, and of course, computers haven't had ISA slots in ages), so I used the USB connection on the computers I have had over the years. With the announced upgrades to OOL (standard service punched up to 15Mbps and Boost at 30Mbps), I stopped by one of CV's walk-in offices last week and exchanged my 4200 for a brand-new Motorola SB-V 5120. Hooked it up, registered the MAC address, and was rewarded with **stupid** speed. That morning, the OOL speed test told me the 4200 was at 4.36Mbps down and 1.02Mbps up. The 5120 checked in immediately at 12.65Mbps down and 2.02Mbps up, all for no extra charge. When OOL Boost is available, I can get 30Mbps down for just an additional $14.95/month to my current $44.95, while Verizon FIOS would cost $179.95 for the same speed. I'll be staying with OOL, thanks!
1 year update 10/5/03
No issues/complaints since last update. Morris County was not affected by the 8/14 blackout, and I never lost connection, sync, or speed. The winds of Isabel? No effect. Average speed always within a few ticks of 5000/900 - best download was 5700, best upload 1200. I still have the Motorola SB4200, but I may upgrade to the SB5200 when I buy a new PC in the next few months. CV dropped the discount from $10 to $5 for TV customers, but $45 (44.95) is still reasonable, especually for the speed.
7 month update 5/16/03
Since that wiring correction in February (described below), OOL has been flawless. Consistent 5400/915 speed, day in, day out, no problems during rain or snow. If it's in your area and you don't have it, make the call. Do make sure the installer runs fresh cable if you're not sure how old the existing coax is (doesn't change your speed, just a HUGE reliability difference), but once that's in place, your internet experience will never be the same.
Tech support 2/11/03
Lost sync on Wednesday night 2/6. Usually when it drops, it's back in 24-48 hours, especially in bad weather. In this case, it was right adrer 2 days of very high winds - gusts near 50. Friday, we had snow, and still sync-less. So I called tech support Saturday. No problems reported at their server or in the area. No available appointments for Sunday, Monday was bad for me, but I could take off Tuesday, so I picked 11a-2p. Tech calls around 12:30 to say he's on his way, and that there are others in my development with internet issues as well, so it may be on the pole. He comes in and examines my setup. The coax that runs in the bedroom was pretty old and worn, and he said that was likely the problem, not to mention the splitter from the main line was also an older type that shouldn't have been used with digital service. Goes out to the van for a roll of coax, cuts it to length with a few feet of slack, crimps new connectors, installs the new splitter, and the modem lights up almost immediately. Turn on the PC, run a speed test, and boom, back up to 5100K down/950K up. Good tech, computer literate, examined the situation and diagnosed it in minutes instead of hours (or worse, the "I'll have to come back tomorrow" - see below). Great experience.
3 month update 1/23/03
A couple of glitches during the last 90 days with outages, about 1 a month, but nothing too terribly annoying, and I still have my 56K dialup as backip when absolutely needed. Speed is generally consistent at about 4500-5000K down and 900K up. No complaints with accessing websites or other mail/news servers at all (I essentially don't use the optonline.net servers). All in all, a great ride so far..
Original 10/25/02
Moved this month from Teaneck NJ to Mt. Arlington NJ. I had Verizon DSL in Teaneck with zero complaints since Feb 2002 - paid for 768/128 and was averaging 710/130. I checked with Verizon, and while the local CO for Mt. Arlington was a DSL CO, my apartment complex was not on yet. So rather than suffer through dial-up until they did, I chose to order Cablevision and OOL together. TV installation was no problem, but the installation tech seemed very unprepared for the OOL install. I left specific instructions to use the ethernet connection instead of the USB (my mom came over and watched him, as I had to go to work shortly after he got there 10/24). When I got home, I found that A) he had installed the USB anyway which caused some kind of conflict with my USB printer (the ethernet cable was still in its sealed plastic bag), and B) there was no OOL setup CD, just the Motorola driver CD which meant I can't actually register my account yet. He told my mom he had to get an "ISA card" and would be back first thing the following morning (today 10/25) by 10am. Never called, never showed by the time I had to leave for work (11:30am).
Neverthless, the connection was on, and I decided to run a speed test.
First time out of the box, I got 4515/200. No, that is not a typo: 4515 down. Just a notch below "Dude!" on the speed chart. Three times as fast as the T1 at work (although the work T1 smokes it in uploads 1500/1500)
Who knows when the cable guy will be back with the proper hardware and softwware I requested and need, but for now, I'll enjoy the DL speed. If you already have Cablevision, just get the DIY kit and don't worry about "I'll be back later/tomorrow/next week"
member for 11.6 years, 54 visits, last login: 73 days ago
updated 73 days ago
Comments:
| Review by HarleyYac - Location: Allendale,Bergen,NJ
- Cost: $169 per month
- Install: about 7 days
Good "Speed"
Bad "DVR+ needs some work"
Overall "Very Good, cheaper than Fios"
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Just switched back from Fios. HD picture is good. 101/35 Ultra speeds are consistent. DVR+ performance needs to be sped up a little
member for 11.9 years, 4644 visits, last login: a few hours ago
updated 75 days ago
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