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my review is based on dslreports sample questions: Q) What package did you order, at what advertised monthly price? A) Internet Only Q) How was the order & install process? A) quick & easy Q) What brand/model was the supplied equipment? A) GR140DG in bridge mode, using my own router & access point Q) What good or bad experiences most struck you? A) nothing, install went as stated and service is stable unlike our experience with Optimum coax wan update: at 13 months in NO complaints on the service itself member for 23.4 years, 9587 visits, last login: a few hours ago updated 140 days ago
The order process was smooth, tech came out and installed about 2 days after phone order. Tech was very professional. All in all considering I pay a fairly low bill on promo, the service is worth the money. member for 8 years, 1707 visits, last login: 11 days ago updated 3 years ago
* The plant is currently being monitored by Optimum for upstream congestion, hoping for more upload channels or ODFM soon * Slow upload speeds, otherwise no issues with services * I use my own equipment -- Arris SB8200 modem and ASUS AX88U router. Overall, 8.4 / 10. UPDATES: * On 06/02/2020, I got ODFM downstream (download) and download speeds are great (one step toward 1 Gig offering) * 06/16/2020, 1 Gig offerred * 06/23/2020, activated 1 Gig with UBEE1322 * 06/25/2020, activated Arris SB8200 with no issues * Late July, activated Netgear CM1100 with no issues, discovers using small 28 MHz wide OFDM * 10/05/2020, 4 D3.0 channels added * 10/27/2020, node maintenance 20 minutes. * Activated TM3402A with no issues. Also appears to support VOIP. member for 3.9 years, 1759 visits, last login: 1 day ago updated 3.3 years ago
Edit member for 22.8 years, 4763 visits, last login: 201 days ago updated 3.6 years ago
Had Cablevision / optimum / Altice 1 for 14 years. Recently dropped TV and Phone service from my line up since we went other directions for entertainment requirements. During our return process of TV equipment, we were offered a higher speed tier of service for lower pricing. Original install tech that was dispatch had little training or not good in general. Had issues with using ladder and needed help with wire running. Overall poor experience and cablevision comped our install when we complained about it. Mix of contractors and in house techs for other service calls. It seemed to always be a bad connection at the pole. Major plant failure in local area about 10 years ago. Cost of TV equipment and service cause our household to find other means of entertainment options. Service in my area was very reliable since the issue from 10 years back. Speeds always consistent. BYOD allowed for internet service. Since service upgrade. fast speeds for Downloads. Hope we don't need a tech for anything as there is nothing for them to troubleshoot. It will be on the pole or their network. member for 13.2 years, 1269 visits, last login: 1 day ago lodged 3.8 years ago
I have had OOL service since 04/09/2000 (Self-Install package from the Wiz), and with the exception of one or two incidents where my service was interrupted for any length of time (once from someone who connected illegally to the cable in my area, and once due to a squirrel eating my cable drop at the pole), It's been rock-solid. As with ANY ISP, there are some occasional glitches, but they usually are resolved in a timely fashion. All in all, OOL "blows the doors off" of xDSL service any day. Update 2/24/09: OOL has already started Upgrading it's Network for the upcoming DOCSIS 3.0 rollout... Once the Upgrade is complete, it will provide even HIGHER Speeds than the current BOOST (30/5) Premium tier... ---- 8/11/15 (Looong-Overdue Update) : Summary: March, 2012 - Received my FCC/Sam Knows Broadband monitoring 'Whitebox'. Avg. Speeds: 17Mbps Down / 2Mbps Up. May, 2012: Upgraded to BOOST+ tier, (+14.95 more/Mo.). Avg. Speeds: 59Mbps Down / 8Mbps Up. July, 2013: DOCSIS 3.0 Is in the House!!! OOL Upgraded (Grandfathered) me to the Ultra 101 tier. (No change in pricing) Avg. Speeds: 92 Down /32 Up. Aug, 2013 - May, 2014: Overall Speeds remain pretty consistent (86-92 Down / 31-35 Up). (Occasional hiccups here and there, Usually resolved quickly) June, 2014 - OOL is Over-Provisioning now - Speeds: 103-117 Down, 37-40 Up! July, 2014 - Nov., 2015: OOL has been very good in Proactively maintaining their Outside plant in this area... Lots of line crew activity, Upgrading, Ingress Reduction... Speeds are fairly consistent at 110-118 Down, 38-40 Up. Update: Oct, 2016 - New Speed Tiers: Optimum 100/35, 200/35, 300/35 (Soon to be 300/50?) - Actually got a Price reduction of $5 with the new 100/35 tier (From Ultra 101 to Optimum 100) with no reduction in speed. Update: Nov, 2018 - Optimum (now Altice/Optimum) is upgrading to DOCSIS 3.1 in some areas, and will also be upgrading it's infrastructure from HFC to FIBER. Crews have already installed fiber runs along the cable Hardline in my area. Just Waiting for FTTH to be announced... Overall, *Very* Satisfied with OOL. FINAL UPDATE: Nov. 2019 - OOL Internet Service still has been stable and reliable. However, I will be leaving the Altice/Optimum service area as of December, 2019. It's been a blast... member for 22.1 years, 8755 visits, last login: 22 days ago updated 4.3 years ago
SEPTEMBER 2019 Although Optimum is no longer Cablevision and is now Altice, its new owners were smart enough to keep the original branding. Their speeds remain consistently fast. I've shifted from console gaming to PC Gaming and there's never any lag. My Amazon and NetFlix videos are always in UHD 1080. The Altice One box has great range on its WiFi (my A1 box in my basement still gets me 3 full WiFi bars on the top floor of my home). I really like that you can connect an ethernet cable to an Altice 1 Mini Box. This gives you even better range and is very convenient for people like me who prefer ethernet over WiFi. Unfortunately, you have to periodically reconnect the main box to the mini boxes by pressing buttons on both boxes. Overall, I remain very satisfied with my digital cable system. ___________________________________________________________________________________________________________________________________________ JANUARY 2014 Optimum, as an ISP is very, very underrated. I have nothing but the utmost praise of their internet speeds. At any given moment, I'll have a Kindle Fire streaming the Optimum App while I'm playing online with Xbox Live. Optimum's Netflix streaming performance is always in HD. Optimum's Amazon Instant Video is also always in HD. The speed I get is more than enough to handle all of these tasks simultaneously with ease. 60/25 is an absolute steal for the price they're charging me. Although my $29.99 promotion will be ending soon, I won't mind when I go back down to 20/5. Optimum doesn't promote it but their default speed is actually faster than what they advertise. Ultra 50 is advertised as 50/25 but my speedtest.net tests routinely hit 60/25. Similarly, the advertised 15/5 speed is actually 20/5. I've had Optimum Online for over a decade now and they'll always have my business. I'm a very satisfied customer. Optimum Speed Evolution: 10/1, 15,2, 30/5, 30/8, 50/8, 60/25 SEPTEMBER 2010 Optimum Online is still batting 1.000. The download speed is superb, the upload is just as fast, and the reliability is guaranteed. No lie: This is still the No. 1, undisputed ISP in New York, if not America. SEPTEMBER 2008 I've now been a very satisfied Optimum customer for 5 years. The speeds obtained from the service are so fast that I can boldly declare that I easily have one of the fastest connections in the northeast. Great service. No extended downtime for the years I've been a customer. The service has yet to disappoint although, to be honest, it sometimes does take a slight dip during peak evening hours. While the threat from FiOS is enticing for some customers, I consider it a downgrade. DECEMBER 2006 If pure speed is a factor in determining your broadband provider, Optimum is undoubtedly the best. It may very well be the fastest (and most reliable) residential service in the United States. +Customer service via phone has improved +Boost users aren't capped -Some techs are not "tech-savvy" -Online customer service is very limited UPDATE: JUNE 2006 Although I was capped late last month, the service continues to be reliable and fast. My area was recently upgraded to Boost and the speeds alone have more than made up for the capping situation. However, the fact that I have to monitor my upload to ensure that I'm complying with an ambiguous Terms of Service takes away from what is otherwise one of the fastest residential broadband services in the U.S. The categories above need to be changed to reflect a more accurate assessment of the service. UPDATE: SEPTEMBER 2005 Although there were periods earlier this year when speeds took a slight nosedive, overall, the speeds were fast nonetheless. All problems have been (The Shining reference) *corrrrected* and my speeds now are faster than ever. Cablevision promises even faster speeds by early next year. In the two years that I've had the service, I've yet to encounter downtime or technical problems. Therefore, despite any talk of competing services, I'm going to remain a satisfied Optimum Online customer. UPDATE: SEPTEMBER 2004 I have yet to encounter downtime. Speeds have improved to about 9MB. I have bought a router and play my PS2 online while using two other computers at the same time. I have yet to be capped. I am extremely satisfied with Optimum Online so far. SEPTEMBER 2003 When Optimum Online first advertised in the New York City area, I was very disappointed to find out that the service would take a while to get to the Bronx. However, the wait was definitely worth it. I called and placed my order and within 3 days, yes 3 DAYS, I was up and running without any problems. This is a stark contrast to the nightmare I had with Verizon DSL which I never got running. I placed my order in May 2003 and it wasn't until September 2003 when I finally got A PHONE LINE. That's right, I didn't get DSL service, just a plain phone line. Absolutely unacceptable. With this in mind, I expected Cablevision's service to be equally as bad. When I placed my order, I was told that they would be at my location the next day! I guess they knew that they owed it to me since I waited three years for this service. The technician who came was competent and thorough. My service was running immediately afterwards. On average, I get about 6MB download speeds and 1MB upload. I play my PS2 online and there is no lag whatsoever. I highly recommend Optimum Online for console gamers. I have tried the tweaks that were mentioned on this website to boost speeds, but in reality, they aren't that necessary unless you are hardcore. You don't really notice the difference. My pages load instantly at 3MB as quickly as it would with 6MB or 10MB. Once you get used to the speed, you'll only realize when your service has slowed. This has yet to happen. Overall, Optimum Online's service has been a perfect 10. If you live in the Bronx and want broadband, I guarantee you that you will not be let down. member for 20.3 years, 3266 visits, last login: 4 days ago updated 4.5 years ago
These guys are the best. Caps are 10megabits down, and 1megabit up. I've never had speed slowdowns - consistent 9500/950 speeds. They do put some limits on you if you upload huge amounts - does not affect me. Had the service for over 7 years, no significant problems or downtime. Update: They raised the caps to 15/2!! No increase in price. I get consistent 13.5/1.8 speeds. Update: They eliminated "capping" where they used to limit your upload speed to 150kbps if you uploaded a lot. Update: Still working great!! No issues. Update May, 2009: Been about 9 years. Not had any problems - consistent speeds, rare outages. Update November, 2009: Still going strong. Moved to a new address, transfer went fine. Update September, 2010: 10 years and still rock solid. Update November, 2011: Speeds are still "advertised" 15/2, but I get consistent 20/2 speeds with Docsis 3 and 5 bonded download channels on base tier. Update August, 2012: Consistent 20/2 speeds. Service is awesome! Also taking advantage of the wifi hotspots - now I'm never at the limit of my smartphone data plan. Update March, 2013: Great speeds. Lowered my cell data plan since I am using less and less since I connect to wifi hotspots a lot. Update August, 2014: 55/25 speeds on upgraded tier ($5/mo extra). Don't "need" the speeds, but very nice now and then when upload pictures or downloading ISOs. Update July, 2019: 19 years and still very happy. Steadily increasing speeds (180/35 now) at same price. member for 23.7 years, 7685 visits, last login: 2 years ago updated 4.6 years ago
It's Fast, Fast, Fast Not really more that I can say at the moment. member for 23.6 years, 5925 visits, last login: 1 day ago updated 5 years ago
after reading some of horror stories I was worried about the altice one. was a fresh install with all new wiring and so far have experienced none of the problems others have. all minis work well, internet is as advertised. only negative is extender was turned on as requested. member for 5.5 years, 65 visits, last login: 5.1 years ago updated 5.5 years ago |