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Optimum Online page on DSLReports
Six Month Rating

Reviews:
bullet 1488 reviews (1050 good) (202 bad)
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Review by smw315 See Profile

  • Location: Edison,Middlesex,NJ
  • Cost: $40 per month (12 month contract)
  • Install: about 1 days
Good "Reliability, speed, prompt and professional service, cost"
Bad "None that I can think of, except for rare service outage (4 in 3 years)"
Overall "Good service, friendly staff. Overall rating on scale of 1-10 = 9"
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(ratings match consensus)

I haven't had a bad experience yet, except for 2 short service downtime occurrences in the past year.

Service and technical staff is very responsive, friendly and knowledgeable.

Service speed is beautiful; but then again, I don't violate the Terms of Service either.

Overall rating = OK

member for 12 years, 5358 visits, last login: a few hours ago
updated 75 days ago

Comments:






Review by kdshapiro See Profile

  • Location: Eatontown,Monmouth,NJ
  • Cost: $260 per month
  • Install: about 1 days
Good "Very fast speed and above average reliability. Customer service is excellent."
Bad "Telephone help line routing system could be improved"
Overall "Very satisfied with overall service"
Pre Sales information:
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(ratings match consensus)

April 2014:
Still satisfied with the service which has been stable, except for a small recent outage. Ultra 101 service is fairly stable without any major changes in speed since the rollout last year.

Nov 2013:

Cablevision came after service call complaining of internet drop outs. They found a bad splitter. After replacing the splitter the issue was resolved. Very satisified with optimum voice, high def picture quality and internet service.

July 2013:

Just got new tier service at 101/35. Still pleased with Cablevision products and when needed, their customer support has been excellent.

Nov 2012:

Hurricane Sandy update. Was without power, as a lot of others, for two weeks. I entered the outage information on Cablevisions website and they promptly issued a prorata adjustment. Gotta give them credit where credit is due.

April 2012:

Since last review, service has been solid.

With Boost +, speeds have been very consistent. Testing 60/8 almost consistently. Modem is an SBV6220 with two Optimum Voice phone numbers.

I upgraded the house to the new Gold package. To make a long story short, the Optimum App was not able to play the new channels. I called tech support, cablevision said it was a line issue, Scheduled an appointment; the tech was here on time. Tech spent 2.5 hours, troubleshooting what was essentially a setup issue on the account, and resolved the issue.

What really set this tech over the top is, in making sure all of the TVs were getting good reception and receiving the proper channels, he noticed an issue on one TV. He wound up by fixing some cabling under the deck. This issue was not related to the original call. I actually wrote a letter of commendation to Cablevision about this guy.

December 2011:

Service has been pretty solid, with some limited downtime during the summer that was an annoyance at best. Added Boost+ since March. Total cost for service is now at $260, but includes 4 boxes, 3 of which are DVR. Gold plus package. Optimum voice and Boost +. Internet performance for the most part ranges from acceptable (35MBs) to excellent (58MBs).

The Optimum app for iphone has turned out to be very useful for scheduling on the fly recordings when you are not home, but thought you would be.

With Boost + I think Ultra is overpriced for most people.

March 2011:

Nothing out of the ordinary has changed since last review. Maybe one or two system outages that I can recall. I updated to Boost Plus, pretty much solid 50+/8+ on the speed tests.

The few times I called tech support dialing 611 from Optimum Voice makes it nice and easy to jump right into the queue.

I like tech support and don't remember excessive wait times.

September 2010:

Nothing out of the ordinary has changed since last review. Speeds have been consistent. I continue to be satisified with the service and the price point at which it is offered.

June 2010:

Nothing much has changed since May 2009. Within the last two months speeds have been extremely erratic. I made a service call, a Cablevision employee came right on time. Ended up replacing the modem with an a new SBV6220. Tech was very thorough. Speeds are now back to normal.

Other than this blip there have been no other issues with the service.

May 2009:
Triple play recently ended, No major outages to speak of since last review. Speed is consistent. Thinking of ordering ULTRA.

Dec 2008:
It's been about 7 months since the account has had the triple play for $185.

OV quality has been excellent. Internet service with Boost has seen a upload speed bump from 4.6mb to 5.2mb.

OOL for the last several years has had excellent uptime records and service since last review has been excellent.

Area has had a number of power outages and the cable modem is protected via ups. However, Cablevision should throw the battery pack into their VOIP modems for free, for those customers whose equipment is not protected. Why do they make you spend $40 on a batter?

May 2008:
Got OV, ported one copper number to OV, Cablevision gave me Triple Play. Installation went without a hitch. Tech found issue in feed to house from box and reran feed. Cablevision came a few days later to bury the cable. Netting everything together saving about $30/month.

Speeds have been great, service has been great.

Prior review:

In the area I live OOL is the exclusive provider. So it's a good thing the service is great. The account has Boost for $10/month. Policies recently have changed to uncap downloads. Rumor mill has it uploads might be increased to 10mb. That's more upload bandwidth than I was getting when I ordered OOL 7 years ago.

At my current location I had OOL come out for service visits twice. Both visits were handled professionally, with the techs doing exactly what we asked. I've been to the walk-in centers a number of times for different reasons, they sales staff was courteous and handled the requests quickly.

I've never had a problem with tech support, and have used them a few times. They were always willing to help and were very courteous.

Biggest complaint is with the telephone routing system, thank goodness I don't need to use it often.

Bottom line: TV and internet cost $195/month with gold package, Boost, 2 non DVR converters and 2 DVR converters. A bit pricey, but we are satisified with the service.

member for 14.3 years, 3901 visits, last login: 8 days ago
updated 84 days ago

Comments:

Review by Play See Profile

  • Location: Freeport,Nassau,NY
  • Cost: $29 per month (12 month contract)
  • Install: about 1 days
Good "Excellent downloads, constantly upgrading service."
Bad "TV Service has some issues"
Overall "OOL is the best cable ISP in the country!"
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I have used OOL for a number of years and I say without a shadow of doubt that OOL is the best ISP ever!!! I installed it myself in no time at all, and the downloading speeds are astronomical! The tech support is not bad but then again, there's not many problems with the service itself. Being that they are now even going to fiber-optic cable, that improves it even more!! There were times I've peaked a download speed of over 100 MB per second! ABSOLUTELY BLEW MY MIND!! Other times I regulate at least 50+ MB

I do my speed tests here frequently and always get good results. I also check the reviews for OOL and out of all the people that rate it, maybe about 2 people gave it bad ratings. That's because they are in NJ or further out. The customer service is excellent. They are very professional at what they do, and they will diligently work with you with whatever issues you may have. I have no complaints of their customer service. The only problem I have with them is the TV service, but once I tell them about the problem, the promptly resolve the issue. So I'm always satisfied with how their business is handled.

I would take cable over DSL anytime! At $29.95 per month, you get up to T-3 connections and possibly more! You cant beat that with a aluminum baseball bat! If only OOL would extend to the rest of the country, that would end all problems! LOL. If its available in your area, I highly recommend you get it! IT RULES!



member for 14 years, 1721 visits, last login: 3 days ago
updated 84 days ago

Comments:

Review by andrewc2 See Profile

  • Location: Matamoras,Pike,PA
  • Cost: $55 per month
Good "Price is negotiable over time, Internet Speeds Awesome!"
Bad "Cableboxes are a bit expensive especially if you need 5x"
Overall "Best Internet Available"
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We've had Cablevision for 9 years and all we've seen is the price go up! However I was able to call the retention department and negotiate a $20/month credit for the next year which greatly helps. At the same time they just lowered the cost of Boost Plus (Ultra 50) to $4.95/month and was able to have that added as well.

Currently 4 of 5 cable boxes I have on promotion from the Digital switchover which hopefully we can renegotiate in October or our bill is going up $27/month!

Ultra 50 provisioning happened immediately as I already had a Arris TM822G which is the latest DOCSIS 3 modem CV is using. Getting 60mbps down / 26mbps up consistently which is great!

Had some issues a few years ago not getting my full basic 15/2 (Now 15/5) speeds, ended up needing a DOCSIS 3 modem which cleared that up, everything has been great since then! I just wish the price was a bit lower!

member for 3.1 years, 747 visits, last login: a few hours ago
updated 87 days ago

Comments:

Review by GeekNJ See Profile

  • Location: Waldwick,Bergen,NJ
  • Cost: $45 per month
  • Install: about 1 days
Good "Lightning fast speed and easy setup"
Bad "Rollout info (back in 2001) was inaccurate. Service was fast & reliable"
Overall "A terrific broadband option"
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Verizon FiOS
Though OOL sales kept saying "next quarter" for when it will be available, the wait went on and on. Finally, it was available and all that was required was a quick trip to the Wiz where I filled out the paperwork, picked out my modem and grabbed as much coax as I wanted (no charge) off the wall at the store to run a connection to where the computer will be.

After running the cable to where the computer is, I powered on the cable modem and in 30 secs I was surfing the web at 8300kbps down and 921kpbs up. Approximately 164 times faster then a good 56k modem connection for only $29.99 per month! Now everyone might not be able to acheive those speeds, but all OOL users usually have no problem getting above 3000kbps.

The OptimumOnline forum on DSLReports is terrific and one of the most active forums. There are a ton of great people to help you tweak out that extra speed. If you can OOL there is no reason not to!

Edit 1/20/03:

Everything is still going well. No outages other then maybe 2 or 3 10-15 min outages in the 1.5 years of service. Mail had some bumps for a couple of weeks about 1 month ago, but otherwise the service has been fine. Speeds are still fabulous. Price went up after the 1 year contract, but still not sure where else I could get a better value.

In the few times I've called support, primarily to help others, the first level has acknowledged an issue they were already aware of, or passed me right along to level 2 which handled the issue.

Here's to another 1.5 years of terrific service!!!

Edit 1/9/04:

Time for an annual update. I've now had OOL for 2.5 years or so and I still think it's terrific. Speeds are still top notch and the connectivity has been extermely stable. I'm not sure if I've had any outage in the last year other then the big blackout in the northeast.

There were a couple of weeks where many folks had some serious mail problems, but I was pretty much unaffected. I can understand their frustration, but it has been a while and mail complaints have pretty much stopped. SpamAway, OOL's BrightMail spam filtering implementation was not very effective for a while with a lot of spam getting through, but an upgrade to the system seems to have done a great job in catching spam. Without spam filtering I was averaging about 250+ spam messages a day and with it working now, I'm getting less then 20 every day. I hope it stays that low. OOL has stated they will re-enable the BulkMail folder which captures the marked spam, but they haven't done that yet, which would be nice in just knowing it's not catching anything I actually would want (a false positive).

The news server has been ok lately for me, though not as good as it was when I first joined. I'm not sure if OOL is actually doing anything to make it better or if the really big users that always complain have found alternative solutions which helped alleviate a big load on the system. I'm not a big binary newsgroup user anyway, but once in a while I look around and the speed has been fine for me. I have a free account to a text based only news server which I use to read all my text groups I subscribe to and that combination works extremely well for me.

In December, DSL actually became available to me so I ordered it and tried it out. Verizon shipped the equipment and it was activated pretty quickly. You can read about my Verizon DSL experience at »[OT] GeekNJ on Verizon?

Here's to another year of good, fast and hopefully continued reliable service.

Edit: 11/22/05

FIOS became available in my area and I have it installed and it's stable now. I called CV today to cancel OOL. They asked why and when I told them FIOS they said that they would have 15/2 by Dec 1st. Knowing it would be Dec 1st at the earliest I didn't feel like getting into it with the rep. Shen then told me I need to bring the modem in within 30 days. I said I own the modem - bought it in July 2001 before CV loaned them to customers. She said "Oh, ok" and that was it.

My service with CV has been fast and reliable and I don't have any real complaints. I switched to FIOS for a few reasons, some of which have to do with getting on the technology to understand it and another being to make sure there really is competition. Lots of folks make idol threats about leaving, suing, etc. I just quietly switched. Maybe I'll be back if FIOS is a problem or CV makes me an offer I can't refuse.

Update 4/26/14 - Switched back to Optimum from Verizon FIOS saving $90/mo for the same services. Initial speedtest showed 58 down / 28 up.

member for 13.8 years, 6883 visits, last login: a few hours ago
updated 89 days ago

Comments:

WillRegSoon

@optonline.net

So what took you so long?

It's been nearly ten years -- why the switch now?

GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
Reviews:
·Optimum Online
·Verizon FiOS

Re: So what took you so long?

Switched back to CV with top tier TV package and Ultra 50 plus Opt Voice saving $90/mo over similar FIOS package. Over 2 years that's a savings of over $2,100. No issues with FIOS service but price was getting ridiculous and they wouldn't negotiate until *after* I left and told them it was too late.
--
Tweaked your connection? | Mail Parse | Speed Converter

Review by uroberto See Profile

  • Location: Piscataway,Middlesex,NJ
  • Cost: $30 per month
  • Install: about 3 days
Good "Great download speed, 15-20 mbit down."
Overall "If you want speed, go with OOL."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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(ratings match consensus)

Update 9/30/11

I came back in 2011 after several years without it. I got a promotional rate for 2 years. Speed is consistent with the advertised tiers.

Update 7/22/07

Service has been good the last couple of years. The 15/2 tier is more than fine for me.

Update 6/9/05

I just came back to OOL after being with Verizon for a year. I'm on that $29.95 deal for 6 months. Speeds are good 8-9 mbit for downstream just like in the past when I had them. I heard there were speed issues that just got resolved. I guess I came back at the right time. I'll see what happens in 6 months and call retention to lower my price when it goes up to $49.95 even if it is for a short-term.

Update 6/18/04

The mail server has had a few problems lately, but that's why I use a yahoo mail account. A few months ago I cancelled the cable TV service and I went to satellite (Dish network). My price, of course, went up to $49.95 which is too much in my view for broadband. Ever since then I've been looking to see if DSL was available. Just last month, Verizon DSL became available and I signed up. I'm currently trying it out and I think I'll keep it ($29.95 monthly rate). Optimum Online's download speeds are much higher, but I'm not a heavy downloader and I mostly browse the web. It has been great having Optimum online for 4 years, but I think they need to offer a lower priced tier as there is more competition now .

Update 12/30/03:

The price went up to $44.95, which to me was a dissapoinment, but overall Optimum Online remains a great value. Speeds remain great for me. A few months ago, Cablevision replaced my old Terayon cable modem with a new Motorola Surfboard 5100 due to packet loss. The new modem seems to work fine.

One thing I wish that Cablevision would sort out is the SPAM problem. They are working on their Spamguard service and lately I have received less spam that I used to get. People still complain about the mail server, but I hardly ever see a problem receiving my mail with OOL. I don't complain about the news server, since I don't use it.



Original review:

I got the Optimum online service in May of 2000. Nobody told me that it was available in my area, until a friend that lives in nearby Edison advised that they had just come online. So, I decided to go the Wiz and check to see when the service was going to be available in Piscataway. Much to my surprise, Optimum online had just come online in my town the week before. At the time, the sales rep. gave me three modem choices (Motorola, Terayon and 3com). I chose the Terayon, due to the fact that it looked better with my decor. Also, I signed a contract for 2 years for the monthly of $29.95 which was great.

Initially, I had signal problems with my Terayon cable modem. After a couple service calls and a splitter change the problem was solved. For the first couple of years, I used to get between 3-4 mbit downloads on average. After my node got upgraded in March of 2002, I started hitting 8 mbit downloads which was awesome. I've had a few outages in the last three years, but they usually got solved quickly.

member for 13.2 years, 2703 visits, last login: 116 days ago
updated 116 days ago

Comments:

Review by snsr See Profile

  • Location: Easton,Fairfield,CT
  • Cost: $230 per month
  • Install: about 5 days
Good "Connectivity has been reliable and fast. "
Bad "No speed above Ultra at the moment."
Pre Sales information:
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(ratings match consensus)

Updating my ~6yr old review of Optimum online/cable/voice.

Network speeds are snappy, latency is low. Customer service has always been friendly and responsive. Techs are knowledgable where it counts but lack skills with regard to systems and networking.

Upgraded Boost to Ultra 101 the moment it became available. Steep initial installation fee (no longer required) was off-putting but worth it. My initial Ultra install used a DOCSIS3 capable modem from Cisco that has been replaced with an Arris model. Still no voice service from the DOCSIS3 modem as supplied by CV.

Would love to see symmetrical connection options as well as speed tiers above Ultra 101.


member for 6.1 years, 72 visits, last login: 14 days ago
updated 125 days ago

Comments:

Review by TamaraB See Profile

  • Location: Bronx,Bronx,NY
  • Cost: $90 per month
  • Install: about 2 days
Good "Fast delivery and install. Speeds greater than advertised."
Overall "Very happy camper"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)

My Other Reviews

·Clearwire Wireless
So, I moved. Although my Clearwire worked as before, I decided to try cable, since it was available in my new location.

I called Optimum on a Wednesday, ordered InternetOnly service, paid by CC, and was up and running by Friday. I went for the basic 15/2 service, and was surprised that It clocked at 20/2 from day one.

I opted for the free self-install, but the tech came in and set up the modem (a Cisco2203C). It took all of about 20 minutes, most of that time was waiting for the cable to come to life.

I purchased the Belkin N600DB router and it works well with the modem and with my Macs and iPhones.

Sofar it's a screamer, very pleased.

UPDATE 13 May 2012

I updated my basic service to Boost Plus 50/8 service. The new modem arrived via Fedex in 5 days. I swapped out the modem, called Tech support and within 15 minutes the speed went to 50Mb+

Easy and no hassle upgrade.

»speedtest.net/result/2736135934.png

Update 28 May 2013

I replaced the Belkin router with an Apple Airport Extreme, which connected to the modem without incident. It now runs several Macs on my local net.

The service has been stable and reliable. Since initial install I have taken advantage of OOL's Web and email hosting for Boost customers, and moved one of my domains there. It too has been trouble free and fast. Don't expect any competent tech support beyond "have you rebooted your computer" however. Tech support seem to be clueless about their own services, especially how to manage their web and email hosting.

Recently, I installed a mail and web server on my connection, opened ports 25 and 80, and run 2 websites (2 domains) and all my personal email right from my home, saying goodbye to google! Still a very happy camper after more than a year.

While the $69.90/Mo Boost (after tax) price may seem steep, I do not have cable TV, and stream all my entertainment over the net, I run 2 websites and my email on the connection, a third on OOL's co-hosting service. Streaming Netflix, Hulu, and Amazon Video is smooth as silk even while downloading GB+ files. So, if you make heavy use of your connection, OOL is a good choice, and not expensive for what you get; perfect for chord cutters, and DIY geeks!

One last point, I often take my laptop out. I use Optimum WIFI quite a bit when away from home. There are tons of access points all over the city (NYC), which is great for connecting my Macbook, iPad, and iPhone to Wifi. It's not very fast, but it is available, and included with the base Internet connection. Their WIFI network recognizes the MAC address of your devices, so connections are fast. Not a bad perk!

Update:

A couple of months ago I upgraded to Ultra 101/35 Business class. The speeds exceed advertised, tech support is 24/7 Americans and excellent. What more can I say? It's simply top-notch!

»www.speedtest.net/my-result/2888529924

Netflix is outstanding on this connection.




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member for 13.7 years, 5186 visits, last login: a few hours ago
updated 151 days ago

Comments:

Review by frdrizzt See Profile

  • Location: Ronkonkoma,Suffolk,NY
  • Cost Contract price not specified.
Good "No contract, great price, great speeds, free app with full channel lineup, 24/7 support"
Bad "DVR Plus hit or miss, long wait times at CV stores, no IMAP email support"
Overall "The only high-speed internet I've ever purchased, and I'd be happy if it stayed that way"
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Solid speeds 24/7 for most thanks to docsis 3. Optimum app & Optimum Wifi hotspots add great value.

Areas for improvement would be improved response and reliability of DVR+, IMAP email support, additional speed tiers and plans with higher uploading.

I'd love to see more HD channels. Possibly having boxes downconvert to 480i on SD would help free up additional frequencies. The ability to use the Optimum App via desktop would be nice, or at least a web interface where you can order VOD in home on desktop.

member for 6.2 years, 2090 visits, last login: a few hours ago
updated 170 days ago

Comments:

Review by tmpchaos See Profile

  • Location: Hoboken,Hudson,NJ
  • Cost: $49 per month
  • Install: about 3 days
Good "fast instalation and very fast speeds (especially after tweaking)"
Bad "none (yet...)"
Overall "should have gotten it sooner..."
Pre Sales information:
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Connection Reliability:
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Value for money:
(ratings match consensus)

I started out on the net quite a while ago (anyone else remember 2400 modems and dial-up shell accounts?)...been through all the speeds, until I finally decided to get broadband both for the speed and to free up the phone. I started out with Flashcom/NP, and had a reasonable experience with them (4 weeks for installation-in the midst of the verizon strike, and speed about as promised, 400k). I was a happy camper, until they went under, and gifted me with Hellocity/NP. The changover (in retrospect) went very smoothly, with no loss of time. The connection was a little slower (370k), but nothing to get worked up over. Then the problems started. Outages, mail server problems, dns problem, until I went down completely, about two weeks BEFORE the death of NP. Finally got Hellocity to tell me that it was a MAC address problem, and that NP was going to fix it. Of course, we all know what happened next... I put up with six weeks of their dialup (constant drops) while waiting for them to reprovision me; in the middle of April, when I called, they told me my new CLEC would be Verizon (oh, joy...), and that I shoud be up in about two weeks, Then, a week later, I received the infamous DJ letter... So I went to look for other options. It turned out that I had only (on a practical basis) two options- Earthlink (via PPOE), or OOL. Looking things over, I decided to go with OOL (for speed, and installation timeframe). They got me hooked up in 3 days; the technician actually called me on the day of installation to see if he could come early (and did so). I got the modem the next day, and hooked it right up. Had a bit of a problem with the registration setup, but I called tech support, and they did it from their end with no problem. I also asked the tech about my main concern about cable (line overload), and he told me that they monitor the lines, and switch as necessary to maintain speed-which, in general has worked quite well. Speeds have been anywhere from 1200-8000k, and, in fact, a current test via Speakeasy shows 2482/825 to San Francisco and 5651/908 to NYC. The lack of a static IP hasn't been a problem (it hasn't changed yet), and it works fine with my system- G3 powerbook, G4 desktop, both with VirtualPC; everything is uniformly fast. In all, I'd say pleased.

The only quibble I have is with customer service, after the price increase. It's taken them three months and counting to change the charges.

Speeds have increased to a relatively consistent 14/1.8 M, while the price is now 49.95. They've swapped out my old modem with a new SA, which is unfortunately configured to not let the user see some of the typical information (signal or status).

Update-

The SA died, and was replaced with a Motorola 51xx. In September, I began having speed issues, which became progressively worse until I became annoyed and contacted OOL. They've replaced the 51xx with a 6220 Docsis3, and speeds have not only returned to normal, but have been consistently above 15 down.

member for 14.2 years, 9283 visits, last login: a few minutes ago
updated 178 days ago

Comments: