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Optimum Online page on DSLReports
Six Month Rating

Reviews:
bullet 1491 reviews (1052 good) (203 bad)
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Review by thinkpad See Profile

  • Location: Stamford,Fairfield,CT
  • Cost: $49 per month
  • Install: about 1 days
Good "Fast FAst FAST!"
Bad "None at this time"
Overall "Get this service"
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(ratings above consensus)

My Other Reviews

·NETPLEX
It's Fast, Fast, Fast

Not really more that I can say at the moment.

member for 14.4 years, 4428 visits, last login: a few hours ago
updated 15 days ago

Comments:






Review by obeythelaw See Profile

  • Location: Bayonne,Hudson,NJ
  • Cost: $134 per month
  • Install: about 5 days
Good "Relatively fast and pretty reliable"
Bad "Not much."
Overall "Speed is good and relatively reliable. Optimum offered a great triple play deal"
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Verizon FiOS
OOL is simply one of the best ISP's around. Many people complain out the news server or port blocking and capping. I guess I'm an average user but I've never experienced any of that. All I experience is pretty fast speed!

Update 10/15/2004: Well, I've been with OOL for close to three years. I've never really had any problems with OOL. Speed is fast and I rarely see any downtime. Notwithstanding this, I decided to give Verizon DSL a try for 30 days. All I have to say is that after 2 days I am definitely sticking with OOL. First of all, I could "feel" slower on DSL. I guess I am spoiled by OOL's speeds but its just too slow. Second, my line was provisioned at 1.5/364. I confirmed this with two people. However, I noticed that as soon as I got DSL my download speed was half that. After two days of speaking with tech support, who I might add are courteous but somewhat clueless, they could not figure out why I wasn't getting the full speed I was provisioned at. Their final suggestion was that either 1) I should move my modem away from any magnetic interference or 2) that in the evenings, the network servers can slow down. My second gripe is that I tried networking my DSL connection. That was relatively easy. However, because I wasn't getting full speed, and even if I were, if my entire family was wirelessly connecting to the Internet at the same time, my speed took a major hit. Not so with OOL. Because OOL offers more bandwidth more people can be networked without feeling bandwidth slowdown. All, in all, I am not happy with Verizon DSL. Don't get me wrong. It's good for those that can't get anything else. But when OOL is an option, OOL beats DSL hands down.

Update 3-8-05--Well, this may be the straw that breaks the camel's back. OOL has begun throttling its connections for its members. Plan on downloading that 100 MB piece of software? The connection is now throttled instead of the normal speed you used to get. It's been throttled so much that it now matches Verizon's highest speed at around 3MB down. Also, many people, including myself, have begun experiencing annoying DNS issues. With all of this stuff, I'm afraid I may have to reconsider my shortlived Verizon experience and give Verizon a call.

Update 8-16-05: After being with OOL for more than 3 years, I think I've seen anything and everything that can be good and bad about OOL. I have to say that the good has outweighed any bad during the time I have had OOL. OOL is still reliable and rarely goes out. Email is now more stable than it probably has ever been. I no longer achieve the "max" speeds of 9000/1000 but its still faster than what I would get with DSL. The only thing that would make me switch now is if FIOS became available to me. Overall, I would still say that OOL is a good broadband provider with good speeds and reliability and low pings overall. Still a bit pricey but all of the cable providers are. Like I said, if FIOS became available, maybe then would I consider a switch. For now, I'm sticking with OOL.

5-16-06: I've been with OOL now for almost 5 years. Its been above average throughout the time. However, I can now feel my node completely saturated. So much so that in the evenings my speeds almost come to a crawl. But surfing the internet at 3:00 a.m. seems to be okay. When FIOS becomes available I will likely consider switching. Also, OOL has yet to provide BOOST or even the 15/2 speeds in my area yet. It seems like so many other areas have had it for a while.

6-3-06: Well, finally got upgraded to the 15/2 speeds. Its nice, but I notice a drop at peak times. Overall, pretty good. Haven't had mail problems in over a year. All in all, Optimum Online has proven that it can offer reliable, albeit, sometimes oversaturated speeds, for an okay price. If FIOS comes along I think I would try it out, but for now, OOL beats the competition.

12-10-16: I've had the 15/2 upgrade for some time. It comes close to about 11/1.5. OOL has now become consistent in terms of speed and overall reliability. Can't complain.

12-5-2014: I've now had the triple play for more than a month. TV quality is great. For me it is just as good as I had with Fios. The phone service is fine. I've got the 50/25 plan right now and am getting speeds as advertised. Best of all, I've got a 2 year rate guarantee except for the 50/25 as that expires after 1 year. The only thing that I'm not a huge fan of is the cloud based DVR. The DVR box is a bit slow when fast forwarding or rewinding and I suspect it is because of the cloud based functionality and no real hard drive spinning in the box. The user interface also is a bit ugly. However, in the end, Optimum offered an attractive triple play price that saves me about $100.00 per month compared to what I had with Fios.

member for 11.6 years, 5117 visits, last login: a few hours ago
updated 15 days ago

Comments:

Review by andrewc2 See Profile

  • Location: Matamoras,Pike,PA
  • Cost: $55 per month
Good "Price is negotiable over time, Internet Speeds Awesome!"
Bad "Cableboxes are a bit expensive especially if you need 5x"
Overall "Best Internet Available"
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We've had Cablevision for 9 years and all we've seen is the price go up! However I was able to call the retention department and negotiate a $20/month credit for the next year which greatly helps. At the same time they just lowered the cost of Boost Plus (Ultra 50) to $4.95/month and was able to have that added as well.

Currently 4 of 5 cable boxes I have on promotion from the Digital switchover which hopefully we can renegotiate in October or our bill is going up $27/month!

Ultra 50 provisioning happened immediately as I already had a Arris TM822G which is the latest DOCSIS 3 modem CV is using. Getting 60mbps down / 26mbps up consistently which is great!

Had some issues a few years ago not getting my full basic 15/2 (Now 15/5) speeds, ended up needing a DOCSIS 3 modem which cleared that up, everything has been great since then! I just wish the price was a bit lower!

Update 2014: Down to 2 boxes and a Tivo with Cablecard, CV isn't offering better rates from retention any more just free products usually. Internet in my area has been odd recently high packet loss and lag spikes in games. The techs found some sporadic noise in the system which fixed the packet loss but not the lag spikes. I'll be getting back on service about that soon.

member for 3.5 years, 928 visits, last login: a few hours ago
updated 32 days ago

Comments:

Review by vliscony See Profile

  • Location: Bronx,Bronx,NY
  • Cost: $108 per month (month by month)
  • Install: about 7 days
Good "value prop"
Bad "The internet speeds are not up to par"
Overall "Reasonable budget service"
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I have a triple play package with the ultra 50 Internet option.

For some reason the internet speeds deteriorate on my wired connection when the WiFi Router is plugged in, but recently they gave me a new router, an AC1750 (D-link DIR-868L), and with that the coverage is better throughout my apt, and I'm now getting 30/30 on my wireless connections (android phone, iPad, Kindle, etc), and 20-40 down and 10 up on my wired connection to my PC, which is at least tolerable.

With the first router, I could never get past 25 down and 5 up on my wired connection with the router plugged in, so this new model was quite an improvement. The phone service has been fine, and the TV is reasonable. I'm not a heavy TV user anyway, but it seems to work fairly well.

In all I got better performance from Verizon FIOS, but it was not worth the price, and most annoyingly, everytime they change one thing, they make you sign for another 2 years, which feels like you're a dog on a leash, and you get yanked back everytime you see something interesting. Optimum has been a pleasure to deal with.

member for 5.7 years, 0 visits, last login: 119 days ago
lodged 119 days ago

Comments:
andrewc2

join:2011-06-05
Matamoras, PA

Something must be wrong!

Might be worth complaining about those speeds, you should be able to get close to 60/30 on both wired and wireless!

limegrass69
Here's my Posting tag

join:2008-05-28

Cablevision Contracts?

Were you talking about Verizon requiring a contract or Cablevision?

Review by jaa See Profile

  • Location: New Canaan,Fairfield,CT
  • Cost: $45 per month
  • Install: about 2 days
Good "Unmatched speed, great price, great support"
Overall "Best value anywhere"
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(ratings match consensus)

My Other Reviews

·Vonage
These guys are the best. Caps are 10megabits down, and 1megabit up. I've never had speed slowdowns - consistent 9500/950 speeds. They do put some limits on you if you upload huge amounts - does not affect me.

Had the service for over 7 years, no significant problems or downtime.

Update: They raised the caps to 15/2!! No increase in price. I get consistent 13.5/1.8 speeds.

Update: They eliminated "capping" where they used to limit your upload speed to 150kbps if you uploaded a lot.

Update: Still working great!! No issues.

Update May, 2009: Been about 9 years. Not had any problems - consistent speeds, rare outages.

Update November, 2009: Still going strong. Moved to a new address, transfer went fine.

Update September, 2010: 10 years and still rock solid.

Update November, 2011: Speeds are still "advertised" 15/2, but I get consistent 20/2 speeds with Docsis 3 and 5 bonded download channels on base tier.

Update August, 2012: Consistent 20/2 speeds. Service is awesome! Also taking advantage of the wifi hotspots - now I'm never at the limit of my smartphone data plan.

Update March, 2013: Great speeds. Lowered my cell data plan since I am using less and less since I connect to wifi hotspots a lot.

Update August, 2014: 55/25 speeds on upgraded tier ($5/mo extra). Don't "need" the speeds, but very nice now and then when upload pictures or downloading ISOs.

member for 14.5 years, 6781 visits, last login: a few hours ago
updated 129 days ago

Comments:

Review by bobmay See Profile

  • Location: Trenton,Mercer,NJ
  • Cost: $170 per month (24 month contract)
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In MHO Optimum blows Fios out of the water.

member for 13.3 years, 2376 visits, last login: a few hours ago
lodged 136 days ago

Comments:






Review by smw315 See Profile

  • Location: Edison,Middlesex,NJ
  • Cost: $40 per month (12 month contract)
  • Install: about 1 days
Good "Reliability, speed, prompt and professional service, cost"
Bad "None that I can think of, except for rare service outage (4 in 3 years)"
Overall "Good service, friendly staff. Overall rating on scale of 1-10 = 9"
Pre Sales information:
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(ratings match consensus)

I haven't had a bad experience yet, except for 2 short service downtime occurrences in the past year.

Service and technical staff is very responsive, friendly and knowledgeable.

Service speed is beautiful; but then again, I don't violate the Terms of Service either.

Overall rating = OK

member for 12.4 years, 5543 visits, last login: a few hours ago
updated 224 days ago

Comments:






Review by kdshapiro See Profile

  • Location: Eatontown,Monmouth,NJ
  • Cost: $260 per month
  • Install: about 1 days
Good "Very fast speed and above average reliability. Customer service is excellent."
Bad "Telephone help line routing system could be improved"
Overall "Very satisfied with overall service"
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April 2014:
Still satisfied with the service which has been stable, except for a small recent outage. Ultra 101 service is fairly stable without any major changes in speed since the rollout last year.

Nov 2013:

Cablevision came after service call complaining of internet drop outs. They found a bad splitter. After replacing the splitter the issue was resolved. Very satisified with optimum voice, high def picture quality and internet service.

July 2013:

Just got new tier service at 101/35. Still pleased with Cablevision products and when needed, their customer support has been excellent.

Nov 2012:

Hurricane Sandy update. Was without power, as a lot of others, for two weeks. I entered the outage information on Cablevisions website and they promptly issued a prorata adjustment. Gotta give them credit where credit is due.

April 2012:

Since last review, service has been solid.

With Boost +, speeds have been very consistent. Testing 60/8 almost consistently. Modem is an SBV6220 with two Optimum Voice phone numbers.

I upgraded the house to the new Gold package. To make a long story short, the Optimum App was not able to play the new channels. I called tech support, cablevision said it was a line issue, Scheduled an appointment; the tech was here on time. Tech spent 2.5 hours, troubleshooting what was essentially a setup issue on the account, and resolved the issue.

What really set this tech over the top is, in making sure all of the TVs were getting good reception and receiving the proper channels, he noticed an issue on one TV. He wound up by fixing some cabling under the deck. This issue was not related to the original call. I actually wrote a letter of commendation to Cablevision about this guy.

December 2011:

Service has been pretty solid, with some limited downtime during the summer that was an annoyance at best. Added Boost+ since March. Total cost for service is now at $260, but includes 4 boxes, 3 of which are DVR. Gold plus package. Optimum voice and Boost +. Internet performance for the most part ranges from acceptable (35MBs) to excellent (58MBs).

The Optimum app for iphone has turned out to be very useful for scheduling on the fly recordings when you are not home, but thought you would be.

With Boost + I think Ultra is overpriced for most people.

March 2011:

Nothing out of the ordinary has changed since last review. Maybe one or two system outages that I can recall. I updated to Boost Plus, pretty much solid 50+/8+ on the speed tests.

The few times I called tech support dialing 611 from Optimum Voice makes it nice and easy to jump right into the queue.

I like tech support and don't remember excessive wait times.

September 2010:

Nothing out of the ordinary has changed since last review. Speeds have been consistent. I continue to be satisified with the service and the price point at which it is offered.

June 2010:

Nothing much has changed since May 2009. Within the last two months speeds have been extremely erratic. I made a service call, a Cablevision employee came right on time. Ended up replacing the modem with an a new SBV6220. Tech was very thorough. Speeds are now back to normal.

Other than this blip there have been no other issues with the service.

May 2009:
Triple play recently ended, No major outages to speak of since last review. Speed is consistent. Thinking of ordering ULTRA.

Dec 2008:
It's been about 7 months since the account has had the triple play for $185.

OV quality has been excellent. Internet service with Boost has seen a upload speed bump from 4.6mb to 5.2mb.

OOL for the last several years has had excellent uptime records and service since last review has been excellent.

Area has had a number of power outages and the cable modem is protected via ups. However, Cablevision should throw the battery pack into their VOIP modems for free, for those customers whose equipment is not protected. Why do they make you spend $40 on a batter?

May 2008:
Got OV, ported one copper number to OV, Cablevision gave me Triple Play. Installation went without a hitch. Tech found issue in feed to house from box and reran feed. Cablevision came a few days later to bury the cable. Netting everything together saving about $30/month.

Speeds have been great, service has been great.

Prior review:

In the area I live OOL is the exclusive provider. So it's a good thing the service is great. The account has Boost for $10/month. Policies recently have changed to uncap downloads. Rumor mill has it uploads might be increased to 10mb. That's more upload bandwidth than I was getting when I ordered OOL 7 years ago.

At my current location I had OOL come out for service visits twice. Both visits were handled professionally, with the techs doing exactly what we asked. I've been to the walk-in centers a number of times for different reasons, they sales staff was courteous and handled the requests quickly.

I've never had a problem with tech support, and have used them a few times. They were always willing to help and were very courteous.

Biggest complaint is with the telephone routing system, thank goodness I don't need to use it often.

Bottom line: TV and internet cost $195/month with gold package, Boost, 2 non DVR converters and 2 DVR converters. A bit pricey, but we are satisified with the service.

member for 14.7 years, 3960 visits, last login: 43 days ago
updated 234 days ago

Comments:

Review by Play See Profile

  • Location: Freeport,Nassau,NY
  • Cost: $29 per month (12 month contract)
  • Install: about 1 days
Good "Excellent downloads, constantly upgrading service."
Bad "TV Service has some issues"
Overall "OOL is the best cable ISP in the country!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have used OOL for a number of years and I say without a shadow of doubt that OOL is the best ISP ever!!! I installed it myself in no time at all, and the downloading speeds are astronomical! The tech support is not bad but then again, there's not many problems with the service itself. Being that they are now even going to fiber-optic cable, that improves it even more!! There were times I've peaked a download speed of over 100 MB per second! ABSOLUTELY BLEW MY MIND!! Other times I regulate at least 50+ MB

I do my speed tests here frequently and always get good results. I also check the reviews for OOL and out of all the people that rate it, maybe about 2 people gave it bad ratings. That's because they are in NJ or further out. The customer service is excellent. They are very professional at what they do, and they will diligently work with you with whatever issues you may have. I have no complaints of their customer service. The only problem I have with them is the TV service, but once I tell them about the problem, the promptly resolve the issue. So I'm always satisfied with how their business is handled.

I would take cable over DSL anytime! At $29.95 per month, you get up to T-3 connections and possibly more! You cant beat that with a aluminum baseball bat! If only OOL would extend to the rest of the country, that would end all problems! LOL. If its available in your area, I highly recommend you get it! IT RULES!



member for 14.4 years, 1762 visits, last login: a few hours ago
updated 234 days ago

Comments:

Review by GeekNJ See Profile

  • Location: Waldwick,Bergen,NJ
  • Cost: $45 per month
  • Install: about 1 days
Good "Lightning fast speed and easy setup"
Bad "Rollout info (back in 2001) was inaccurate. Service was fast & reliable"
Overall "A terrific broadband option"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
Though OOL sales kept saying "next quarter" for when it will be available, the wait went on and on. Finally, it was available and all that was required was a quick trip to the Wiz where I filled out the paperwork, picked out my modem and grabbed as much coax as I wanted (no charge) off the wall at the store to run a connection to where the computer will be.

After running the cable to where the computer is, I powered on the cable modem and in 30 secs I was surfing the web at 8300kbps down and 921kpbs up. Approximately 164 times faster then a good 56k modem connection for only $29.99 per month! Now everyone might not be able to acheive those speeds, but all OOL users usually have no problem getting above 3000kbps.

The OptimumOnline forum on DSLReports is terrific and one of the most active forums. There are a ton of great people to help you tweak out that extra speed. If you can OOL there is no reason not to!

Edit 1/20/03:

Everything is still going well. No outages other then maybe 2 or 3 10-15 min outages in the 1.5 years of service. Mail had some bumps for a couple of weeks about 1 month ago, but otherwise the service has been fine. Speeds are still fabulous. Price went up after the 1 year contract, but still not sure where else I could get a better value.

In the few times I've called support, primarily to help others, the first level has acknowledged an issue they were already aware of, or passed me right along to level 2 which handled the issue.

Here's to another 1.5 years of terrific service!!!

Edit 1/9/04:

Time for an annual update. I've now had OOL for 2.5 years or so and I still think it's terrific. Speeds are still top notch and the connectivity has been extermely stable. I'm not sure if I've had any outage in the last year other then the big blackout in the northeast.

There were a couple of weeks where many folks had some serious mail problems, but I was pretty much unaffected. I can understand their frustration, but it has been a while and mail complaints have pretty much stopped. SpamAway, OOL's BrightMail spam filtering implementation was not very effective for a while with a lot of spam getting through, but an upgrade to the system seems to have done a great job in catching spam. Without spam filtering I was averaging about 250+ spam messages a day and with it working now, I'm getting less then 20 every day. I hope it stays that low. OOL has stated they will re-enable the BulkMail folder which captures the marked spam, but they haven't done that yet, which would be nice in just knowing it's not catching anything I actually would want (a false positive).

The news server has been ok lately for me, though not as good as it was when I first joined. I'm not sure if OOL is actually doing anything to make it better or if the really big users that always complain have found alternative solutions which helped alleviate a big load on the system. I'm not a big binary newsgroup user anyway, but once in a while I look around and the speed has been fine for me. I have a free account to a text based only news server which I use to read all my text groups I subscribe to and that combination works extremely well for me.

In December, DSL actually became available to me so I ordered it and tried it out. Verizon shipped the equipment and it was activated pretty quickly. You can read about my Verizon DSL experience at »[OT] GeekNJ on Verizon?

Here's to another year of good, fast and hopefully continued reliable service.

Edit: 11/22/05

FIOS became available in my area and I have it installed and it's stable now. I called CV today to cancel OOL. They asked why and when I told them FIOS they said that they would have 15/2 by Dec 1st. Knowing it would be Dec 1st at the earliest I didn't feel like getting into it with the rep. Shen then told me I need to bring the modem in within 30 days. I said I own the modem - bought it in July 2001 before CV loaned them to customers. She said "Oh, ok" and that was it.

My service with CV has been fast and reliable and I don't have any real complaints. I switched to FIOS for a few reasons, some of which have to do with getting on the technology to understand it and another being to make sure there really is competition. Lots of folks make idol threats about leaving, suing, etc. I just quietly switched. Maybe I'll be back if FIOS is a problem or CV makes me an offer I can't refuse.

Update 4/26/14 - Switched back to Optimum from Verizon FIOS saving $90/mo for the same services. Initial speedtest showed 58 down / 28 up.

member for 14.2 years, 6945 visits, last login: 3 days ago
updated 238 days ago

Comments:

WillRegSoon

@optonline.net

So what took you so long?

It's been nearly ten years -- why the switch now?

GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
Reviews:
·Optimum Online
·Verizon FiOS

Re: So what took you so long?

Switched back to CV with top tier TV package and Ultra 50 plus Opt Voice saving $90/mo over similar FIOS package. Over 2 years that's a savings of over $2,100. No issues with FIOS service but price was getting ridiculous and they wouldn't negotiate until *after* I left and told them it was too late.
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