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Review by jus10 
member for 2.5 years, 258 visits, last login: 1 days ago
updated 1 days ago
 Sterling,Loudoun,VA
 $74 per month "When it works, you should be ok" "Pricey; Telemarketing Scum will call you" "Meh at best; Rage at worst."
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Ah Comcast. My ISP for years. I've had them at numerous apartments but lets start down memory lane with just the apt I live in now.
I scheduled the install appointment and they said between 12 and 4. I waited all day; no one showed and I got into my PJs. The guy showed up at 9PM talking on his cell phone the whole time. All I needed him to do was give me a 3 foot length of RG6 and hook up the wire outside. That's all he did. I had to call in and register the modem myself but hey, after that it worked.
It has been working more or less since then. (2 years or so).
As long as nothing happens and it keeps working, its ok. I treat the connection with kid gloves as I'm afraid if something just breaks, its going to be another hassle. I really don't want that.
Edit 2010-2-26: Well since my original review I swapped out my old modem for a DS3 modem and Comcast eventually flipped on the DocSis 3. That greatly eased the issue I was having where speeds would not be consistent (speed up, slow down, speed up, etc). It's still expensive and there is still the 250 Gig Cap. While I'm not near that today I do worry about things down the line. We'll see how it goes!
Edit 2012-2-10: Must be something about February updates. Comcast has now adopted the disreputable tactic of telemarketing. That's right! In addition to absurd, unfounded rate hikes you'll now get annoying calls at all hours of the day and night to purchase phone service from them. I assume this is so they can call and annoy you at more numbers. For this I've trashed their "services" column in the review since I think it is a complete lack of service to harass me to buy more services I have no interest in. Their connection keeps chugging along; rates keep going up; but if they'd stop phone-spamming me, I wouldn't have the foaming at the mouth feeling that caused me to update this review.
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Review by Ken_H
member for 7.9 years, 351 visits, last login: a few hours ago
updated 2 days ago
- Canton,Wayne,MI
- $67 per month
 about 1 days- "Reliable, fast."
- "It could always be less expensive."
- "Buy."
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Xfinity Internet
Performance Service
20 Mbps down / 4 Mbps up
Price includes Xfinity TV Limited Basic Service (locals, gov/edu/shop)
I've had the same hard wire since before Comcast came to my area, over 15 years. The service is as reliable as I could expect. Speeds have always been at least as fast as advertised and usually faster.
One time after the DOCSIS 3.0 upgrade (over a year ago) I called for service, because I wasn't seeing the new speeds. They were out at my earliest convenience, checked everything, and decided my modem was the problem. They upgraded the modem and everything has been fine since.
Other options in my area:
AT&T DSL
WOW Cable
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Review by Donut
member for 6.6 years, 1438 visits, last login: a few hours ago
updated 3 days ago
- Romulus,Wayne,MI
- $45 per month
- "Fast and Getting Faster"
- "Tech support and Cost"
- "Shop Around if possible"
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In the area I live in we have Comcast and well Comcast. DSL is not offered in most of our city. We are subscribed to the 6 Mbps DOWN/1 Mbps UP connection. We have Cable,Internet and Digital Phone thru Comcast. It runs us about $150 per month. We started out with Media One for broadband and they were bought out by Comcast a few years later, but installation wise when we got the Digital Phone they sent out a Contractor who screwed up the installation and we had to have a Comcast tech come out and fix it. We were given a Arris Modem witch controls the internet and phone service.
Update: We got Tired of paying an arm and leg. So we called and asked them for the triple play price. They no longer offer it. Thats when they told us we have been with them for 7 years and they were nice to upgrade our digital cable so now we have like a lot more channels and only pay 130 dollars.
Update 12/14/2009: Nothing really new to report, just that Comcast forced us to upgrade to the next tier of service. It was kind of wrong of them to do it the way they did. But with the next tier of service we did get HBO which is nice and theres lots of stuff On Demand.
Update 10/7/2010
So they raised the cable again so now its $193 a month. So we are dropping back to a basic packages and are in hopes that ATT will have Uverse here in not too long.
Update 4/13/11
Well a few weeks ago had an issue with the modem kept rebooting. They said they couldn't get out till the next day. Thank god I have a smart phone with a data plan because I would have been going thru the serious withdraw. But mom said the Tech was really nice and even gave us his card and said to ask for him if there was ever an issue. My mom did tell the tech that if ATT brings Uverse in to the area we would probably switch because Comcast raises rats too often.
Update 5/15/11
Well about a week ago we had to have comcast tech come out because we fried another box, that has to be the 3rd in a year and a half, so he gave us a brand new box, The last few boxes were in circulation for a while and the new one was well NEW. The tech was nice and informative, I wish more people who worked for comcast were.
Update 11/19/11
Really no change in regards to service. Would be nice if they lowered prices a little but that aint going to happen. Internet has been fast and stable we have had a few hiccups but that's to be expected. ATT has not deployed Uverse as we hoped and does not look like they will.
Update 2/8/2012
Recently we had issues with our digital voice modem going in to standby on its own, so I contacted Comcast through the Comcast Direct Forum here on DSLreports. Tech had to come out to check things, he came out today. I was very impressed with this tech, he called and asked if he could come early, I was like sure thats cool. When he go there I explained the issues we had and showed him some of our modems logs, he was impressed that I knew about the modems logs. I them proceeded to tell him the changes we had made to our inside cabling because of remodeling we are doing on the house thats when he said that probably was the issue. When then inspected the cabling and we went outside to check the stuff on the pole ( which is like next to our house witch is awesome). He opened the box and looked at the wiring and check the signal from there, he looked at the wiring at the pole and decided it needed to be replaced. He replaced that wiring and little wiring inside. Decided that the modem needed to be replaced after I told him we loose internet connection but still could call Comcast on the phone. Our signal is now made of awesomeness. He did note that my trouble ticket came from corporate so if you have an issue that needs be resolved contact Comcast through the Direct Forums and generally they can straighten stuff out.
Bottom Line:
Speeds have been increasing over our 7 years with them. And recently the service has gotten much better. Every once in a blue moon we have an outage but its like that with all services. I believe they charge too much for there service but like I said above we have no choice.
Word on the street is ATT is going to be Uverse in to this area. Not sure when but It sounded like this summer. We will consider switching services.
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 Review by csiemers
member for 11.4 years, 5315 visits, last login: a few hours ago
updated 3 days ago
- Portland,Multnomah,OR
- $69 per month
- (24 month contract)
- about 14 days
- "The install went very smoothly. The speed!"
- "Took couple weeks before an installer came out."
- "So far so good."
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Was moving and decided I wanted to get rid of my land line which also meant getting rid of my DSL provider as they don't do naked DSL. The ones that did cap, and I knew the Comcast Business didn't and my sister had been using them for her business for several years quite successfully.
So picked up the phone and placed an order.
About a week later they had a "survey" which meant someone drove by and probably checked, from the pole, whether I was able to receive service. They never even came to the door. Then took another week for an installer to come out. Within about an hour he had me up and running on my 12/2 service.
Update 2/8/2012:
Price has gone up on the modem by $2 a month. Just smoke and mirrors price increase which doesn't have to be reflected in their advertised price.
Connection still going great. More speed than seem to ever need. Streaming movies, TV, and gaming all used on this connection.
Don't miss the Satellite TV or the DSL at all.
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 Review by joako
member for 11.4 years, 4904 visits, last login: a few hours ago
lodged 4 days ago
- Hialeah,Miami-Dade,FL
- $50 per month
- (36 month contract)
- about 999 days
- "Promises"
- "Service, deliver, customer support"
- "I could get more consistant answers from a magic 8 ball"
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Ordered TV service in November 2011 just to get CNN and a few other news channels was assured this was not a problem. I asked, and was told I didn't need a cable box, but on the day of the install a "tech" came, dropped a cable box in a room without a TV and left without leaving a single TV with working service. I called the 800 number and was told I didn't need a cable box and a tech was scheduled to fix everything, but never showed up. I re-scheduled the appointment and another tech came and he seemed very clueless and didn't understand why I would want a coax run to the TV. He took the cable box which "customer service" later told me was not only on the account, but turned on and receiving signals. Once I installed the service myself I discovered contrary to what I had been told and reaffirmed multiple times: the service required a cable box. Tech #4 shows up and hooks up the cable box, everything seemed fine and I called and tried to activate the HD service and was told the HD cable box in my possession, with HDMI, component video and optical audio (model: RNG150N) was not an HD box. I was transferred around a bit until I found someone who appeared to be knowligable and they told me for $8.95 a month whatever channels I get now that had an HD version I would receive as well. Of course this wasn't the case and they sent a tech to fix it. The tech for the first time gave me a correct channel line up. So 3 months wasted and now I need to cancel this service.
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 quelperPremium
join:2011-12-17
San Francisco, CA Reviews:
 ·Comcast
1 edit | "Customer Service" 9 out of 10 times you get to someone the experience will be purely mechanical, on rails, automated, you know?
However one in ten times you may actually find a rep who will be proactive, or act like it, and get you real information or transfer you to a better cue.
On the whole, there is no "customer service" at Comcast. And tech support (I suspect it is the same dept as cust serv) is more like a first line of defense against the general public. I guess there are plenty of folks out there that can't reboot and/or power cycle a modem, or configure their router correctly. So many in fact that Comcast has dedicated an entire department to them.
The rest of us that have some clue, and want to help troubleshoot their problem are left out in the cold. As far as Comcast is concerned, the less their customers know, the better. | |
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 Review by ayoustic
member for 8 years, 1414 visits, last login: a few hours ago
updated 4 days ago
- Bellefonte,Centre,PA
- $60 per month
- (12 month contract)
- about 14 days
- "Great installers, reasonably pricing, reliable"
- "Hit and Miss Tech Support, mandatory equipment, horribly high install fees"
- "If nothing else is available, be Comcastic!"
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UPDATE: 07/01/2010
Since the Comcastic Cap was announced, I converted to Business Class HSI @ 12/2 for $59.95 a month, with a one year commitment. However, the order process was fairly UGLY to go from "resi" to commercial.
First, the install fee was atrocious, so I emailed We_Can_Help@cable.comcast.com and asked if anything could be done since I was attempting to respect their business model and obey the cap of 250GB. Since we had two ROKU and lots of other stuff going, the most I ever hit was 200GB. (Patching Linux Machines, downloading WoW updates, hours of video in HD, etc.)
That said, I got a response the next day that indicated that since I indicated that I was freshly wired for Comcast the year prior, the only thing I should need is a modem on commercial, and I'm good to go. Hearing this, a business rep called me with a 0 install fee, so long as I agree to a one year commitment. After the contract, I fall to month-to-month, in this market. I would be provided a free SMC Gateway with dynamic IP access. I had also dumped phone and video since we had ROKU w/Netflix and moved to phone power to save $15-20 a month over CDV. (and got rid of the piece of crap TM502G EMTA!)
So, I got the E-Contract, signed it and 10 days later, Comcast installers (No contractors...Comcast employees from the regional office near me.) They were super awesome and checked all my levels, which were "perfect". Within 10 minutes, they were gone since the gateway provisioned with little trouble and I was showing 18/3 with powerboost, of course.
I tried to live with the SMC, but it's just crap! So, I called tech support and asked quite nicely if they could just retasked my resi modem, SB5101U, to the Commercial side of things. Begrudginly, they agreed after I demonstrated that I went from 18/3 (powerboost) to 30/5 (powerboost) from simply changing the device out! After a quick 2 minute wait, my resi modem was provisioned and all was well.
I got my first bill later, which was prorated, however I found that my conversion from resi to business didn't go precisely as planned. Comcast Business said they would take care of all of the stuff with my email, Comcast account number, and so on. However, the only thing they forgot to do was mark my drop in the system as commercial! So, even the SMC was getting a resi config file! If I would've went over cap, I'd be up the creek. After working with ComcastSteve, I figured out what happened and between a level 3 tech on the phone and Steve, we got the modem nuked and moved over to BCI successfully. The most unnerving part was calling Comcast to request a "soft disconnect" so that my residential service terminated, BUT they wouldn't roll a truck to trap the line, hence shutting me off! That completed without incident in the system and about 7 days later (total) all was straightened up, with my 5101 leading the way.
Right now, I'm signed up with Phonepower on the 1 year plan, Comcast Business and using Netflix streaming w 2 DVD plan. By debundling, I saved over $400.00/year in telecomm charges and taxes (and rental fees....damned Arris piece of crap!)
To this day, I've had ONE two hour outage that someone caused by wrapping their car around a telephone pole -- the modem recovered itself after a short nap and all was well and we've not looked back. Until FIOS hits or Comcast messes with Business pricing, I'm here to stay as long as the service maintains it's current excellence.
PROS: rock solid service once billing got their butts in line
CONS: "mandatory equipment" upon installation and now they won't let you install your own modem to replace their SMC crap. I've heard the DOCSIS 3 version isn't bad, but I'd prefer my own device that I have semi-control over and not have to pay 10 times it's street value over the course of a contract/term.
BOTTOM LINE: Converting from residential to business could've been smoother, but it beats getting kicked off for a year because Comcast is too cheap to upgrade their aging infrastructure to accommodate modern network and telecommunications.
ORIGINAL REVIEW:
Ordered Comcast Triple Play Preferred plan for $109.00 for 12 months. Whined and cried a bit and got a $36.00 credit for the Arris EMTA/modem for the digital voice and Internet. Ordered on 6/30, scheduled for 7/11 from 3:30-5:30. Installers showed up early to do a site survey at about noon. Did a quick walkthrough and saw where they found where the cable come in and what they need for Internet/Phone equipment. The service was installed very professionally and swiftly as they replaced all splitters and runs with RG6 and low resistance splitters to get max signals. Install took about 1 hour since all of the runs had to be replaced, the Arris modem had to be phoned in since the Comcast "walled garden" sucks bad and didn't work. The contractors had some "secret" 800 numbers to bypass customer queues and get priority to get my cable, and MTA activated so that the equipment functioned properly.
After the install, I was showed briefly how to use on-demand and where the help sections were to answer any additional questions I might have thought of. Then, the installers said goodbye, and left. After they left, I found that my welcome kit included a coupon for a free pay-movie on on-demand.
Overall, installation of VOIP, cable, and Internet was rather painless, above expectations, and the Voice Quality is unbelievably good! Also, love all of the value-adds that Comcast throws in like caller-id, call waiting, all of of the stuff VZ wanted my my right arm per month for.
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 Review by jozy123
member for 7.1 years, 742 visits, last login: 1 days ago
lodged 5 days ago
- Denver,Jefferson,CO
- Contract price not specified.
- "Decent speed"
- "None I've noticed, except for a couple outages over the past year."
- "Not bad"
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Was already installed when I moved in with my G.F.
So I can't comment about installation speed, from order to install.
Service is pretty reliable, not sure about the cost is internet as it's bundled with T.V. for about $120 total including H.B.O. in addition to the usual basic cable garbage. (I basically watch, H.B.O. Comedy Central, History channel(s) and Science channel.
I'm guessing price for 'net is around $50.
I'll do a speed test right now. although I've seen it running as high as 10Kbps down and about 3-4Kbps up.
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Review by voipnpots
member for 121 days, 47 visits, last login: 1 days ago
updated 6 days ago
- Hollywood,Broward,FL
- $150 per month
- about 7 days
- "Very fast internet, good price for triple play"
- "Customer service, occasional glitches and outages"
- "I would highly recommend the triple play"
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I decided to go for the Comcast triple play in October of 2010, and have been very satisfied since. Prior to moving everything over to Comcast, I subscribed to their HD service, and had AT&T DSL and phone. I was paying a hefty amount altogether, and decided to research any "triple play" services I was interested in. AT&T was actually my first choice, but I soon found out their "U-verse" service was not available for my location. I ended up going with Comcast after realizing their technology was better (faster internet, better HD picture, etc.). The install tech came, and I was up and running after about an hour of installation. A few months later, I had an issue with the caller ID on TV, but I called Comcast, and they fixed it for me. The quality of the phone service is on par with the traditional land line I had with AT&T. The internet is where Comcast really beats the rest. I am on the 12/2 plan, but usually get speeds of 22/4 with PowerBoost. When I was with AT&T, the speed of their DSL was 1.5mbps, and was the fastest available at my location.
I would highly recommend the Comcast triple play to anyone looking for all three services at a good value. If FiOS were ever available, maybe I would look into it, but it really seems that for the time being, Comcast and FiOS offer similar products. Comcast is served through fiber optic/coaxial, and FiOS is served via just fiber. The upload speeds are better with FiOS, but with PowerBoost my Comcast download speed is actually faster than FiOS's 15mbps download speed. I have also heard the TV picture quality is better with FiOS, but I am very happy with my current Comcast HD service. With FiOS, I believe you have to pay for the electricity wasted by the fiber box (not sure what it's called) inside your house. Also, FiOS does not offer free DTAs if you want to receive digital channels on TVs (where set top boxes would be overkill), whereas Comcast does. You are also expected to use a wireless router/modem combo (gateway) with FiOS. I personally prefer to use my own router. Comcast seems to give you a modem, and let you use your own router (based on installations I've seen). A main advantage with Comcast is service availability. It's available almost everywhere I go!
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Review by benn
Fair warning: reviewer joined this month
lodged 7 days ago
- Sunnyvale,Santa Clara,CA
- $142 per month
- (36 month contract)
- about 7 days
- "reliable, works with Sprint Airave Femtocell"
- "no dialup backup, and rates jumped recently"
- "looking for alternative"
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We feel we pay too much because we watch very little TV. However Comcast internet has been more reliable than Earthlink DSL was 3 years ago - it was either on at 100% speed, or off at 0% speed. Comcast by contrast sometimes slows down but almost never at 0%. Another good point: I need to use Sprint for cellular service, but Sprint signal is weak here at home. I bought their Airave product which tunnels through Comcast. It doesn't tunnel smoothly with many providers, but does with Comcast.
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Review by jevans
Fair warning: reviewer joined this month
lodged 7 days ago
- Gadsden,Etowah,AL
- $70 per month
- (3 month contract)
- about 2 days
- "fast, its so fast it makes really fast isps look slow"
- "reset their modem every 24 hrs"
- "if your looking for speed and not much into support....this is the top rung on the internet ladder"
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they give you 15-20 download speed on residential...but we got business class at our house and they advertise 20, anytime day or night i can peel off a 22+, and on a good day have hit 32...getting real close to a 4 on upload speed, was like 3.97 couple days ago. for 16 they charge 50 bucks and a 20 dollar up charge to get the business class, which is officially 20 no tech in 4 years....never called one...o yea first 3 months are free. we got a place down south called auburn which is the 2nd biggest college in the state, saw in the paper where a isp is getting a religious 36
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