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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5698 reviews (2477 good) (1658 bad)
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Review by Timhogs See Profile

  • Location: Dearborn,Wayne,MI
  • Cost: $45 per month
Good "Good install, good speed until the recent chageover"
Bad "Very Very poor performance since changeover, 1/3 of all pages tried don't load, potentially false advertising on web page."
Overall "Avoid them like the plague, wherever possible (Currently being investigated by Michigan AG, 1-11-02)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Comcast recently migrated from @home to AT&T broadband in the Detroit area, and botched it completely. Comcast advertising on their webpage says that the transition is complete and the service is running smoothly, but discussion groups I've read and the ratings here on DSLreports.com tell us that this is false advertising. I'd be happy to share my experiences with a good shark lawyer who might want to take Comcast on over this.

Update, January 9, 2002: Well, things came back up on Monday and stayed up on Tuesday, but died again this Wednesday morning. So far my payment to Comcast will be about $17 short this month for lack of service.

member for 12.2 years, 20 visits, last login: 10.4 years ago
lodged 12.2 years ago

Comments:

Review by stevepierce6 See Profile

  • Location: Ypsilanti,Washtenaw,MI
  • Cost: $50 per month (month by month)
  • Install: about 4 days
Good "Installation was smooth and fast"
Bad "Poor perf, poor tech support, website is no help, 4hr wait on hold"
Overall "Buy service from someone else."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Here is one of the largest media companies on the planet and they have one of the worst websites around. I have seen elemrntary schools with better websites. Comcast needs to use the web to communicate known problems, updates, maintenance work, and updated files. They have none of this. They do make you install a proprietary software from support.com that communicates information about your system back to Comcast with out disclosing what information they are capturing and how they are using it. Finally the real shocker, they block VPN, offer no NEWS feed, flakey transparent proxies, and are getting ready to raise prices and implement bandwidth limits. Used to be great, now you should look elsewhere.

member for 12.3 years, 41 visits, last login: 10.2 years ago
lodged 12.3 years ago

Comments:

Review by ihatecomcast6 See Profile

  • Location: Howell,Livingston,MI
  • Cost: $50 per month
Good "Nothing! This service is horrible!"
Bad "EVERYTHING! used to be great with mediaone. now total junk"
Overall "dont get this service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

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member for 12.3 years, 71 visits, last login: 12 years ago
lodged 12.3 years ago

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Review by WCChucky See Profile

  • Location: Dearborn Heights,Wayne,MI
  • Cost: $45 per month
Overall ">:("
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

This is a multi-part message in MIME format.

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What a joke was a sad day for all mediaone customers when they got switch ove to CONcast high lag and capped uploads poor customer sservice took 2 days and and 5 calls in one day to get to someone to talk to o i mena argue with about the capped uploads the good ole days are gone 300up
arounfd 1500 down now 117 up and 1100 down when ask why they capped at 128k up i was told the internet would be a shambles. well to make this tragity short i hope with Wideopenwest comming to our area in about 3 month i can really find outwhat high speed is all about 3mbps bidirectional and for 20 $ more 10mbps which will only be about 25 more than i am paying now for just want to tell comcast Goodbye you know like the aol logoff !

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What a joke was a sad day for all mediaone
customers when they got switch ove to CONcast high lag and capped uploads poor
customer sservice took 2 days and and 5 calls in one day to get to someone to
talk to o i mena argue with about the capped uploads the good ole days are gone
300up
arounfd 1500 down now 117 up and 1100 down when ask
why they capped at 128k up i was told the internet would be a shambles. well to
make this tragity short i hope with Wideopenwest comming to our area in about 3
month i can really find outwhat high speed is all about 3mbps
bidirectional and for 20 $ more 10mbps which will only be about 25 more than i
am paying now for just want to tell comcast Goodbye you know like the aol logoff
!

--Boundary_(ID_IGpv27y4Xz/GqMCpjPblnw)--

member for 13.2 years, 388 visits, last login: 6.6 years ago
lodged 12.3 years ago

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Review by gmclachl See Profile

  • Location: Canton,Wayne,MI
  • Cost Contract price not specified.
Good "Sadly, none"
Bad "Can't browse, can't e-mail, can't get tech support. Any questions?"
Overall "Worthless. Comcast is in over their head, and all screwed up."
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Since the 12/29/2000 conversion from RoadRunner to Comcast, my cable connection has been mostly useless.

I have been a happy Mediaone/Comcast customer for years. I am now so irritated, I can't believe it. Comcast is inept. Do not sign up for service until they straighten out this mess.

member for 12.3 years, 3 visits, last login: 12.2 years ago
lodged 12.3 years ago

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Review by evoklan See Profile

  • Location: Ypsilanti,Washtenaw,MI
  • Cost: $44 per month
Good "None at this time"
Bad "Some web sites unavailable, capped uploads, no USEnet news, frequent packetloss, frequent failure to completely load web pages"
Overall "Not worth the money. At least dialup works - can't say the same for Comcast slowband"
Pre Sales information:
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Value for money:
(ratings below consensus)

Ann Arbor, Michigan experience:

Comcast decided to migrate Mediaone/Roadrunner customers from a high-speed, 1.5 Mb/s down, 285 kb/s up, reliable system to a proxy service, spy-ware ridden, unreliable, capped service OVER THE HOLIDAYS WHEN EVERYONE IS AT HOME TRYING TO USE THE INTERNET.

The facts:

- Many websites simply will not load (DNS server issue)
- Many websites fail to load completely (overloaded proxy server? packet loss?)
- Comcast sent out a migration toolkit with a CDROM that causes problems on many computers. It changed my IP settings so that I could no longer connect to the internet.
- Comcast sent a letter that said performance would not be affected. DSLreports consistently tested Mediaone/Roadrunner at 1.5 Mb/s down, ~285 kb/s up. Comcast tests at 1.2 Mb/s down, and 15 kb/s down. This was a LIE.
- Comcast utilizes a proxy server with a single IP address so that many web sites refuse access to certain features since all Comcast customers use one IP address (at least in an areas).
- Comcast migration kit does not work, so email and web space is unavailable.
- Comcast raised cable and broadband rates at the same time as the migration.
- Windows update no longer completes downloads to apply critical security patches to my computers. The download simply hangs part way through.

member for 12.3 years, 1 visits, last login: 12.3 years ago
lodged 12.3 years ago

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Review by jziggy4 See Profile

  • Location: Dearborn,Wayne,MI
  • Cost: $44 per month
Good "no good points yet!!"
Bad "tech support = non-existant, speed=marginal at best"
Overall "find another provider and quick!"
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(ratings below consensus)

Another Comcast DIS-satisfied customer.I didn't want to believe the worst I had been seeing until it happened to me as well. The switch from MediaOne.net to Comcast.net had to be the largest FUBAR I have ever participated in. My Mediaone setup was very current so I was not shipped a new modem. My modem and connection were already DHCP to the mediaone servers. So I expected a smooth transition. Nothing could have been further from the truth. On the change-over day Dec29th (who in their right mind picked that day or any day near a major holiday!) my service went down from Mediaone. But instead of receiving a new IP from the Comcast DHCP servers ( thats why DHCP is so nice ) I received a telephone call from Comcast telling me I had to reset all my equipment. Once I reset everything the comcast IP appeared, then disappeared and its been doing that ever since.I had received their update CDROM and was smart enough to browse it first before letting it do its dirty work. There was only support for Win95 and Win98. I guess those of us running Win2k and Winxp were out of luck. I called their help desk ( what a joke!) and after being on hold for mosre than 4 hours ( thank god for speaker phones) a tech answered the phone. I asked about the FQDN for my email servers and he said What?. Alright so maybe he wasn't a MCSE or MCP or even a A+ kind of guy. He put me on hold for another 45 minutes and then gave me the server names. Too bad there were not right. I sent a email to my local computer users group who all happen to be running cable and switching over that same time. They had all tried the same calls to techsupport and gotten different answers from each tech. How hard is it to post the server names to your website COMCAST? Probably nobody listening.Speed and connectivity are another joke. My speeds with Mediaone were 1000+ down and 200+ up. With Comcast's HIGH internet service I am lucky to get 300 down and less than 100 up.I use the cable internet to vpn or tunnel to my corporate office and everytime the system freezes or just disappears I have to relogin and re-establish connections to the Intranet. Today hasn't been too bad its only be down only about 6 times since 8am and its only 1300 now. I have already started looking for a better alternative. Earthlink is making nice promises and so are a couple other DSL providers.

member for 14 years, 32 visits, last login: 10.2 years ago
lodged 12.3 years ago

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Review by (hidden by request)

  • Location: Canton,Wayne,MI
  • Cost: $46 per month
Pre Sales information:
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Tech Support:
Services:
Value for money:
(ratings below consensus)

I agree!!! Comcast is as worthless as a runner with (2) broken legs or a flash light without batteries!!! I have experienced an appreciable degradation in service concerning both speed & technical support. I have tried to get through on several occasions & have received the "We are experiencing higher than normal call volumes..." message every time preceded by a message that indicates the conversion is
complete & that it has been successful. I cannot believe this garbage.
Talk about double-speak! What alternate reality are they living in. My
Internet access (e-mail) is out for 2-3 days at a time on several occasions. Then when it is up & running (I use that therm very loosely) it is almost as slow as the average telephone modem connection I've had in the past. Pages partially load or don't even load at all because they've timed-out.
I also cannot believe the "COMCAST-TIMING" of all of the commercials they are running on television & radio talking about the NEW HIGH-SPEED access that they are providing, implying that their services high performance & are unique in the industry. They can't even keep them selves on-line to cancel services, how are they going to keep me connected. They are unique. No one else has such poor performance or technical support. It takes more than 30 minutes at any given time of the day to get through to them for anything other than new service subscription. Then you get through quickly. The bottom line is that I don't know anyone who has Comcast & who is less than furious with the service & support.

Case in point is a gentleman who works for me. He was told ~ 2 months ago
when he called customer service that he would not have to get a new modem &
that there is nothing else that he would have to do to convert. He never
received any e-mails, as I did, indicating anything to the contrary. Then
last weekend his service was interrupted for the entire weekend without
notice or explanation. He called into customer service again & they were
confused. At first they told him that he was not a Comcast customer but
rather he was an AT&T customer even though his bill has COMCAST all over it!
Then they put him on hold for ~ 40 minutes. When they came back they then
told him that he was a customer & that he waited too long to upgrade. They
told him that he would now have to schedule an installer to come out to
install the new modem that he needed. Everyone else I know received theirs
in the mail. They also told him that they would not give him a more
specific time than 9am to 5pm on a certain day. If that is not disgusting
enough, after he made arrangements with me to take the entire day off to
take care of this, they called him at noon to tell him that everything is OK
now. "It was just a network issue."

I am advocating SDSL or satellite over cable until there is another cable
provider in our area. I can guarantee that any other service will be more
reliable that the idiots at Comcast can even plan to provide. Every time I
see their commercials I wonder why there is not a class action law suite
against them yet. To add insult to injury, they are upping my monthly
charges to replace something that is already in place & working better
(faster & more reliable) than their new improved system! If there was an
alternative to Comcast, they would be out of business in a heartbeat.

I would love to be a member of a group that formally & legally does
something about Comcast & the BULLSHIT they've been spewing all over
Michigan. Please let me know if there is such a group. Thank you for
providing this forum.


(review was emailed from domain compuware.com)
lodged 12.3 years ago

Comments:

Review by who26 See Profile

  • Location: Ypsilanti,Washtenaw,MI
  • Cost Contract price not specified.
Good "?"
Bad "everything"
Overall "money hungry monopoly"
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(ratings below consensus)

try working for comcast-i am getting a great laugh at all of these comcast reviews! I am very sorry for everyone who continues to pay for their service-as a former employee (disgruntled I may add) I can only suggest cancelling your "high-speed" connection. Get them where it hurts-their profit-obviously that is all they care about! You can beg and plead and even yell at the customer service/ tech support...but let me tell you...they dont care! Why should they? They are treated even worse than the customer if you can believe that! Even when an employee trys to help (because they see their fellow man getting raked over the coals) the acting "supervisor" just shruggs and sends the customer to their voicemail or even the fax machine! I've lived it and its pretty ugly. CANCEL YOUR SERVICE!

member for 12.3 years, 5 visits, last login: 12.2 years ago
lodged 12.3 years ago

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Review by mwitch See Profile

  • Location: Plymouth,Wayne,MI
  • Cost: $49 per month (120 month contract)
Good "Festive Hold Music (You'll be hearing lots of it)"
Bad "110% incompetent, new increased surcharges, fewer features."
Overall "ComCast is a technological joke as is their staff and services."
Pre Sales information:
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(ratings well below consensus)

My story is the same as many others who have posted regarding ComCast.

I was an avid fan of MediaOne. A stellar service offering stellar broadband [cable] performance and a knowledgable, understanding technical support staff to boot. There was no better ISP in my estimation.

On December 29th, everything changed. Literally, overnight the service having undergone the ComCast cludging went from all the aforementioned qualities to a poorly performing, featureless, careless and incompetent broadband monopoly who made you feel small and insignificant with this myriad of changes seemingly aimed at letting you know just how little power you had over your internet experience. Newsservers? Gone. Supplemental e-mail accounts? Gone. Performance? Gone. Reliability? Gone. Technical support? Gone. It's all gone. The company is gone and in it's place the bastardized remnants of a money-hungry monopoly hell bent on pillaging and pilfering it's customers like something out of a movie. I picture a cigar smoking, fat cat in his high back leather chair laughing as his assistant rains 100 dollar bills down onto his desk. The scared and hungry customers willingly giving up their money to avoid his wrath. What would he do if we staged an uprising? Terminate e-mail entirely? Specify login times for each customer? 12 kpbs up AND down stream? We can't go much further down then where we are now, folks. ComCast has no more rope left. They are the worst service in the short history of broadband providers. The absolute WORST.





member for 12.3 years, 14 visits, last login: 12.2 years ago
lodged 12.3 years ago

Comments: