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Review by bpadmana 
member for 11.7 years, 1 visits, last login: 11.7 years ago
lodged 11.7 years ago
 Philadelphia,Philadelphia,PA
 $35 per month- (3 month contract)
 about 32 days "I wont know for a while" "Service still not up after 32 days" "More or less what happens in a monopoly."
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Got the "quick"start self-install kit at a new location in philadelphia (moved from an earlier place with Covad and unfortunately comcast was my only option at the new place).
It took them 20 days to send a technician home. The technician confirms all OK at my end and set up an SRO (special request o-something) that my "local cable company" (comcast) should take care. After 10 more days the "local cable company" still hasnt changed their entropies. Comcast @Home customer service folks say I should now follow up with my local dispatch office. The local dispatch office has a message asking me to call Customer Service.
I guess this is what happens with a monopoly. The last mile cannot be owned by any single entity. FCC - help 
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Review by TubbyT
member for 12.7 years, 58 visits, last login: 8 years ago
lodged 11.7 years ago
- Severna Park,Anne Arundel,MD
- $40 per month
- "Quick Setup"
- "Terrible Tech Support and Speeds"
- "Wish there was another provider in my neighborhood"
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When I first got set up this past March there were a few issues like a bad modem and old cable lines in the house, but once those were replaced I was getting great speeds. 600-700KB/sec (yes kilobytes) and peak to 900KB/sec. Uploads are capped at 128KB but seem faster. In July of this year my speeds within a several week period have gone to an average of 100KB downloads and a lot of the time are under 100. At night during peak I get 20-30KB in the browswer which is terrible speeds compared to what I was getting. Many hours on the phone and two visits by a tech yeilded no problem with my setup. Tech's said that it's just a matter of sharing bandwidth but this is BS! There is some reduction in speed but not this much! At night I try various speed and ping tests and @home nodes and routers have shown up to 45% packet loss. This happens at night/peak times. They say they only have about 85 users on my node. I think there is a node or router going bad and they can nor will not take the time to detect it. Two of my neighbors have complained but the techs keep coming out during the day when the connection is within minimum tolerances and keep signing it off as "ok".
To say the least I am ticked off. No one wants to do antything about this. I'm at my wits end but there is no other broadband access in my Severna Park, MD area.
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 Review by rag133
member for 12.2 years, 667 visits, last login: 3.1 years ago
lodged 11.8 years ago
- Lansdale,Montgomery,PA
- $45 per month
- "I dunno yet"
- "Service sucks, cant tell me squat, no calls back"
- "Beats me"
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I am in 19446, and the website says I can get service. Ive called 4 times and half tell me I CAN get it, half say I CANT. They say they will call me back in a day to confirm. NOTHING. I even signed up online, NO CALLS BACK. Still I have no idea if I can get it or not, they seem to have their heads up their asses over there at Comcast Land. Nobody tells you the same thing twice, unreal. Coming from ADELPHIA, I was hoping this would be better. I was wrong.
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Review by antimatter0
member for 11.8 years, 39 visits, last login: 11.1 years ago
lodged 11.8 years ago
- Evans,Columbia,GA
- $50 per month
- about 10 days
- "Fast download speeds"
- "Everything else sucks..."
- "Not really worth it for gaming, but good for typical users."
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Lets start this off by saying one thing: if you play any games online, don't even bother. They are unreliable, ping times are horrible, and tech support does nothing to fix that. Now, if you don't play online games, and have 50 bucks a month to spend on a connection(not including installation/modem cost), this is great. Download speeds are excellent, usually in the 300-500k/sec rate. The upload isn't bad, but not stellar(about 75k/sec.) Bottom line: if you plan on playing games such as Quake or CounterStrike online, forget it. You're probably better off with 56k. But if you're a typical user, just using it for web surfing and downloading and chatting with 'buddies', you'll love it. Makes me mad that I'm one of the former
:(
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Review by mcgeecommerce
member for 12.2 years, 11 visits, last login: 11.8 years ago
lodged 11.8 years ago
- Smyrna,Rutherford,TN
- Contract price not specified.
- "BETTER THAN 56K ( WHEN IT'S UP)"
- "UP TIME CHANGES WITH THE WEATHER"
- "GET DSL ASAP"
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MY ISP WAS DOWN FOR OVER A WEEK BECAUSE THAT'S HOW LONG IT TOOK TO GET A TECH TO MY LOCATION ONLY TO TELL ME MY MODEM WAS BAD.
THIS WAS AFTER I SPOKE WITH TECH SUPPORT 5 OR 6 TIMES.
EACH TIME I ADIVERAGED 30 TO 40 MIN. ON HOLD PRESSING 1 OR 3 OR STAY ON THE LINE BLAH!!! BLAH!!!! BLAH!!! ALL THE WHILE BEING TOLD HOW GREAT THEY ARE AND HOW IMPORTANT I AM.
YOU WOULD THINK TECH SUPPORT COULD TELL IF THEY HAD A LINK TO MY MODEM OR NOT.
ALSO, WHILE THIS CIRCUS WAS GOING ON I WAS CONTINUALLY PUT ON HOLD SO THEY COULD ASK THEIR SUPERVISOR OR THE JANITOR WHAT TO DO NEXT AND 3 DIFFERENT TIMES I WAS CUT OFF AND NEVER RECONTACTED.
THE BOTTOM LINE IS I HAVE A NEW $200.00 MODEM ,THAT I DON'T KNOW IF I REALLY NEEDED BECAUSE IT TOOK 3 MORE CALLS TO THE NUT HOUSE TO FIND OUT AND I QUOTE "WELL THAT'S WEIRD, I CAN SEE YOUR
COMPUTER BUT YOU CAN'T LOG ON ?" WITH THAT I WAS PUT ON HOLD, LEFT TO HANG THERE AND THEN CUT OFF AGAIN.
AFTER RECEIVING THIS INFORMATION, I DUG OUT A OLD SETUP FILE THAT LET ME RE-INSTALL THEIR SOFTWARE AND MY BROWSER SETTINGS.
I AM BACK ON LINE BUT IF IT GOES DOWN AGAIN, THEN A WEEK OF DOWN TIME, $200.00 OUT OF MY POCKET, AND 14 GAMES OF PHONE TAG ARE SUPPOSED TO BE EXPECTED AS NORMAL BUSINESS PRATICE.
IF THIS SHOULD REACH ANYONE THAT CARES AND WOULD LIKE TO CHECK OUT THIS REPORT THE EVENT NUMBER WAS 7263740 7/14/01
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 Review by pazuzu5
member for 11.9 years, 436 visits, last login: 5.5 years ago
lodged 11.9 years ago
- King Of Prussia,Montgomery,PA
- $39 per month
- about 5 days
- "Fast install, static IP, no PPPoE, *used to be fast* upload"
- "Slow sync-up, busy tech support line on weekends, now both download/upload suck!"
- "COMCAST is getting worse in suburban Philly..."
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I replaced the Comcast-supplied Surfboard 3100 cable modem with my own Surfboard 4100 this evening and registered with Tech Support (1-888-398-4547) its MAC address.
I got online and was (and still am) extremely upset to discover my download/upload speed dropped drastically. Take a look at
»/archive,
and do a search for zip code 19406. The very top entry is me:
4th
19406
@home
2057/944
21
norr1.pa.home.com
Yes, that was 2.057Megabits download and 944Kilobits upload at 9PM prime time 10 days ago! Now I get 531Kilobits download and 120Kilobits upload! That's worse than Verizon DSL's download!
Of course Tech Suport try to play all sorts of tricks to explain this sharp deterioration in service: Blame it on my new modem (made by the same manufacturer, ironically), shove that bandwidth cap crap on me, and the supposed Level 2 Support guy even hung up on me. Here's what the "Level 2 Support" had to say: My 531Kilobits was fantastic speed (WTF?! Level 1 Support just told me the download cap is 3Megabit which I've never seen in a year!), and unless my speed drops to 40kilobits there's no issue (again, WTF?! When I reminded him 40kilobits was slower than what one could get on a 56k(ilobit) dial-up modem, he kept saying I was wrong. Well, I told him I got 53.333kilobits (FCC maximum) on a 90-yr old New York apartment's phoneline, he proceeded to hang up on me! I wonder where the hell Comcast@Home Level 2 Support get the training that 40kilobits is faster than 56k!
I'll give Comcast@Home a week to remedy the situation (doubtful). That Level 2 tech thought I was bluffing when I said I could go DSL. Well, I've just checked with Earthlink online my phone qualifies for their 1.5Mbit down/384kbit up DSL. Their cost of $49.95/mo is a heck a lot lower than the $79.95/mo cable bill I get from Comcast right now.
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Review by docholoday4
member for 12 years, 2 visits, last login: 12 years ago
lodged 12 years ago
- Savannah,Chatham,GA
- $53 per month
- about 999 days
- "none...maybe some good speed at 3am"
- "umm, everything"
- "Bad Service + Bad Customer Service = Bad Choice"
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COMCAST IS THE WORST COMPANY EVER! If you're moving into the area, I urge you to avoid comcast, the black plague of IPS, and go with a slightly more expensive DSL. First off, the basics... I originally ordered the standard installation package, no modem (already had one), two IPs and basic TV service (the modem was cheaper if you got TV as well) Now, let me tell you a little story about what happened... I'm a college student in Savannah and when I moved down here I took a look around and found that Comcast was offering a nice package that included free installation and 2 months at a reduced rate. I signed up and two days later the tech came to install my stuff. I was up and running by that afternoon. 2 months go by and the service is working fine. We get close to winter break and my roommate, who usually monoplolizes the cable line was leaving. I was staying and was happy since I'd have the place, and the bandwidth to myself for a week...until service dropped out the next afternoon. It had never happened before so I gave tech support a call. 2 HOURS (!) after I get on the phone, I finally speak to a human who assures me that everything thing will be fine in the morning, it's just some server problems in the area. Well, come 4pm the next day, I still don't have service so I call them again. This time the tech can't find my account in the computer and tells me he can't help me because I'm not a customer. This was starting to anger me. 2 WEEKS and atleast 20 irate phone calls later they FINALLY tell me that someone must have deleted my account on accident and that they'd have to set up a new one for me. "Fine" I said, "just do it." That was my first mistake. Not only did they get my basic information wrong (my name, where I live etc) but they started charging me for stuff I didn't have. Modem rental charges (I brought my own modem from home), "Premium Service" which I guess means "shitty", and no cable tv. Which, of course, got shut off durring the middle of a really good hockey game. I was really pissed this time. So, another two weeks and visits to their office resulted in straiting out of my account only after I threatened to take them to court for false advertising and fraudulent charges. I also called my credit card company and had them recoup 2 months worth of service from them, just to show how pissed off I was. On top of that I made them promise to give me another month free since they I hadn't had serive for four weeks. Guess who was billed for and EXTRA month when the next cable bill arrived. This time I had had enough. I marched down to the office and waited while they got the manager of the entire Savannah office to fix my problem personally. They are the worst company I have EVER seen and I urge anyone and everyone to avoid them at all costs. It's not worth your time or money. Go with someone else, anybody, just not them, I'm currently looking into Telocity DSL and Bell South, we'll see how they do. They may be a little more expensive, but it'll be well worth it to get rid of Comcast.
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 Review by jay1214
member for 13 years, 742 visits, last login: 2.1 years ago
lodged 12 years ago
- Sterling Heights,Macomb,MI
- $129 per month
- (12 month contract)
- about 1 days
- "Great Service and Speed"
- "None"
- "Just Happy To Have High Speed Access"
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I have had comcast for many years now since the upgrade the service has been good and fast no major complaints as of yet I did purchase my own cable modem speeds have been as promised by comcast
UPDATE:
I just had comcast phone service installed appears to be working good had to use a new modem which they provided my internet speeds appeared to have gone UP which is awesome
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Review by robincog
member for 12.1 years, 3 visits, last login: 8 years ago
lodged 12.1 years ago
- East Brunswick,Middlesex,NJ
 Business customer- $225 per month
- (24 month contract)
- about 28 days
- "Good stable connection and high bandwidth"
- "MAIL, tech support, mail, sales process"
- "They suck! Use if you have no other option"
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While the basic connection is great they have a lot of problems, especially given local rivals Cablevision. I use Comcast at work and while they are fine for a home account don't even consider them for a business account unless you have no other option.
First, their sales mislead me about connections. I asked for 12, they said the package comes with 8 and additional IPs are an extra $10 per month. Fine. Then when it came time to install nobody knew what I was talking about, I was getting 8 connections and that's it. We worked around that with their help having tech asst open up our IPs on the router (from .8 to .253) for our internal DCHP but it still sucked.
E-mail is a joke and completely unusable in a business environment. Their SMTP forces their own account information over your e-mail client's settings. Therefore, instead of seeing our branded e-mail address our accounts are shown with xxxx@mycomcast.com - it blows. No other ISP I have ever used in the world has ever blown out the client's setting for their own. I use Cablevision at home and they don't do this. Clearly they are (1) paranoid about spam but too stupid to realize there are ways around this for the serious spammer and (2) want to sell you $5 a month per user "branded email" accounts.
Tech support feels like some kind of troubled teenager transition program - because there is no reason why I should ever know more than a tech support person. I am not an IP expert, I am not a networking expert, I am not even an Internet expert, but why do I have to explain and re-explain every detail (often with emailing screen captures so they have pictures too) for every issue that comes up? In twenty plus contacts I have found three support people who really knew what they were talking about and were able to help me out.
They have a good connection speed as I routinely tap speeds of 400K - 600K on a 256K order. They are stable, as I haven't had a single outage in six weeks. But the e-mail SMTP restrictions make them terrible for a business account.
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Review by jcostom
member for 12.1 years, 18 visits, last login: 1.1 years ago
lodged 12.1 years ago
- Mount Laurel,Burlington,NJ
- $49 per month
- about 23 days
- "fast when it actually works"
- "tech support so bad you won't believe it."
- "If only I lived closer to the local CO..."
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My @home connection has not worked since 4/9/2001. Prior to that, it worked probably 80% of the time. Despite two visits from their service monkeys, and countless hours on the phone with their support retards, the service still just plain does not work.
Their support bozos cannot seem to come up with consistent answers at all, constantly change their stories, and generally do NOTHING to help you. Their Level 1 technicians are nothing more than call routers to the level 2 techs. Occasionally, you'll get a level 2 tech that knows more than his own name.
I realize I haven't given huge detail here, and I don't care to bore you with all of the details, but suffice it to say that @home is completely incapable of building a robust network infrastructure that can handle the services they advertise. Their tech support bozos are incompetent, and cannot grasp the simplest concepts of how networks actually work. Avoid at all costs.
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