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Review by (hidden by request)
(review was emailed from domain umich.edu)
lodged 12.1 years ago
 Grosse Pointe,Wayne,MI
 $40 per month "fast when it worked" "v. unreliable, slow upload, horrific service...too many layers, no communication amongst them." "Don't bother. Unless your time is free."
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KKKomKast@home...
I'll distill it to a couple words... clueless and hopeless. And now one
customer shorter. Looking for another provider, maybe telocity...if they
can get it up in time.
Here's the deal. Since November my connection would die for no apparent
reason... went through two layers of tech support...a dozen calls and 4
months later, they replaced my modem, put in a new outside cable, and
promised it'd be all over.
it in fact was just beginning. Or rather, never started. In the next
three weeks I called nine times in an attempt to get the new modem
activated. Yes, the green light was on, yes, the next one would blink
rapidly, and please wait a couple of more days for your account to be
reprovisioned... rinse, and repeat. Nine times. I finally called the
local office, and they saisd that I didn't have a modem- it had been picked
up. But that they'd fix that setting, and call me back in 20 minutes.
When I called back two hours later, the same local fellow said it was
almost ready... and will call me back in fifteen minutes. Right. Three
days later I called the local office and tried to cancel the internet
account (I live with other folks who use the reg. cable TV and digital TV
services... please don't kill them) and was routed over to the @home
folks... and was promptly disconnected. I called back immediately, and
told them to do cancel immediately, and to hook up with @home since I was
disconnected. I only hope that they have actually killed the account...
certainly the nifty Toshiba DOCSIS modem they left me isn't active. In
all fairness to the @home tech folks, they did repeatedly credit my
account; it seems the local office dropped the ball (and then kicked it
under the sofa so no-one could ever find it again)
Total of my time wasted... easily two dozen hours.
Ciao
"When they took the fourth amendment, I was quiet because I didn't deal drugs.
When they took the sixth amendment, I was quiet because I was innocent.
When they took the second amendment, I was quiet because I didn't own a gun.
Now they've taken the first amendment, and I can say nothing about it.
-the former paranoia.com homepage (RIP)"
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Review by IsoFlash 
member for 12.1 years, 1 visits, last login: 12.1 years ago
lodged 12.1 years ago
- Sarasota,Sarasota,FL
- $47 per month
- "They are really good at not fixing problems"
- "I have had 2 weeks of downtime in the past month"
- "Terrible Service, horrible tech support system"
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It started when they installed the digital cable 3 weeks ago.
My internet line went down, they came out 4 damn days later to fix it.
They tried to update my modem, and ended up screwing up all my IPs.
I called the tech support and got juggled around for 3 hours, they said it was nothign I could do and they had to send it "upstairs" and call me back within 12 - 24 hours. I got not call after 4 days. I called back, they said the same thing. It is now 9 days later, still no service. Luckily, I have access to a neighbors computer otherwise I would have failed 4 school projects in the past 2 weeks because of these schmucks.
Im going to search for something better, I want a 300k upload with an AUP that allows me a minimum of 1 server. I dont want to spend more than $70 a month. If you know of something that will supply to my area please tell me.
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Review by timbopa
member for 12.2 years, 20 visits, last login: 12.1 years ago
updated 12.1 years ago
- Philadelphia,Philadelphia,PA
- $44 per month
- "their promises sound good."
- "all"
- "pos (piece of s***)"
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I have service.
Three hours after the "within ten minutes" scurry home, the Tech. arrived. Very pleasant fellow, not an employee of Comcast. And within a few short hours after that, I was up and running.
Kind of.
In the process of installing the extra nic card, my video card was blown out.
So we installed on another computer.
And tested. On the machine still hooked up to the dsl line and the other computer on the cable modem, the tech and I would enter a site simultaneously. Five out of six times the dsl-machine beat the cable modem.
Interesting start.
Because my mommy always wanted me to say something nice about everyone, here goes. Comcast must be dedicated to the enviornment. It apparently doesn't like to waste paper. To this end, it did not provide me with a single piece of paper extolling, or even describing its services, how to access mail, how to set up mail boxes. Nothing. Not even a piece of paper with the my account/email password.
In summary: I only hope there is a special place in the afterlife for the officers and directors of monopolies, and especially those officers and directors who use voice mail and sophisticated telephone systems as a shield against customer complaints or even inquiries, and who use those same systems as a sword to pierce the desires of their customers for service.
+++++++++++++++++++
Now a month later. Still no Comcast. I called the President of the Company. Was assured that the tech would be here shortly, wthin ten minutes.
I took a taxi home. The Tech. called and said the would be here shortly.
Now two hours later. No tech. No service.
I am going to sit around, having left work for the fourth time.
I don't expect service. There is a reason that monopolies are not favored in our legal system.
I would sooner accept the word of a used car salesman, wearing a polyester suit, extolling the virtues of a wrecked car with no tires and no engine, than accept the word of anyone from Comcast.
(Parenthetically, they just called -- apparently they cannot find the tech.)
I guess I will call my lawyer.
+++++++++++++++++++++++++
I am an unhappy Verizon DSL customer. This is because the mail server, when it works, works slowly and the service is often no better than dial-up.
For these reasons I decided to subscribe to Comcast's Cable Modem service despite the horror stories of my friends (including one friend who continues to get billed for service unavailable in his building, and for which he must pay lest his cable TV be disconnected).
To this date, I have not received service.
Its sales people often do not speak English fluently. They are unknowledgable about the nature of the service, its cost, or its features.
Appointments are made, and broken, without the courtesy of a phone call or an attempt to reschedule. It will lie to you ("our man was there, you weren't" was repeated despite the fact that I did not leave the house during the entire 5 hour period> It will be confused ("your street does not exist"). It will be indignant ("You don't live on Xyz Street, you live onAbc Street".
I must, however, say something nice. It has found an effective way to deal with customer complaints. First, each clerk must read the entire file before discussing any matter with you. And this reading must be done several times while you wait. But most ingeniously, it has apparently hired supervisors who are incapable of either hearing or speaking, and thus are unable to speak with you under any circumstances. Apparently they may stand behind the poor phone clerk, perhaps communicating by smoke signals.
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Review by (hidden by request)
(review was emailed from domain swirve.com)
lodged 12.2 years ago
- Oliver Springs,Roane,TN
- $40 per month
- "In the beginning it was nice and fast"
- "After a few months, speed dropped by about 90%. reliaiblity went WAY down. tech support really is pitiful."
- "DON'T USE THEM!"
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their service is really pathetic. it has no reliablity and it also has no speed to it. on a good night, i can get 10-15KB/sec downloads (128kbps) and i'm supposed to have 1.5Mbps down. this is a really sad ISP and i HIGHLY recommend against using comcast@home... and basically @home in general.
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Review by digitalwolf
member for 12.3 years, 55 visits, last login: 9.5 years ago
lodged 12.3 years ago
- Chattanooga,Hamilton,TN
- $49 per month
- "The techs that have been to the house know what they are doing."
- "No one else does."
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I got the @HOME service installed 2 weeks ago. For the first week, I could not connect at all. After 3 visits by the service techs, I could connect....occasionally. I have called 3 more times, had 2 more visits by the techs, and I still do not have a reliable connection. I spend most of my time connecting through my ISDN (which I was hoping to get rid of). So much for a broadband connection.
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Review by mhartzel
member for 12.3 years, 12 visits, last login: 4.4 years ago
lodged 12.3 years ago
- Fraser,Macomb,MI
- $41 per month
 about 7 days- "Few if any."
- "The entire service."
- "Service was great 3 years ago, Sux since Halloween. 2000"
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When i signed for @Home up in 97, the service was great. Fast speeds, quick downloads. I have watched the service progressively get worse within the last year and a half. From giving me the wrong address for the mail server to long "unexplained" outages, their customer service now consists of "... the following areas (..insert your state/city and state/city for every one you know..) may experience slow to no connection, our techs are aware of the problems and are working to solve them.." Then if you can wait the 30-60 minutes on hold you might get to talk to a human, who then "doesn't have the software to check the problem you are describing" and has to send you to a second tier tech. 13 times in the last 6 weeks the email servers have been down, unavailable or extremely slow.
I am currently looking for another ISP. Unfortunately, i am too far away from the CO for DSL.
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Review by js9569
member for 12.3 years, 31 visits, last login: 7.2 years ago
lodged 12.3 years ago
- Sacramento,Sacramento,CA
- $42 per month
- "When Comcast@home is on my speeds are great!"
- "I constantly lose my connection and tech support is USELESS!"
- "I am switching to DSL in 2 weeks"
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If you can get another broadband provider in Sacramento,CA I say do it! Comcast just doesn't live up to their promises.
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 Review by Fenral
member for 12.9 years, 441 visits, last login: 3.4 years ago
lodged 12.4 years ago
- Bel Air,Harford,MD
- $45 per month
- about 2 days
- "Cheap"
- "eradic throughput, eradic connections."
- "I want my DSL back!"
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I'm on a vacation from dsl, (Moved and am awaiting a new install).
At anyrate i'm on comcast@home in Bel Air, Harford County, Maryland.
They managed to install it within 48 hours. Well perhaps install is not quite the right words to choose. Their tech showed up to do the install but was unable to get the connection running correctly. IE we had a ping out, but was unable to get any webpage information to come up.  Turns out he misconfigured the proxy server setings. (took me about 30 mins to figure out the mistake after he left).
Well the service has been up for about 2 months now.. if you can call being up .. being down 40 percent of the time, or with data throughputs that during the daytime look more like an old 14.4k modem....
Bottom line..
Where I am located, Comcast at home, truely sucks compaired to dsl.
Phoenix Dragon
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Review by jkc120120
member for 12.5 years, 28 visits, last login: 12.4 years ago
lodged 12.5 years ago
- Folsom,Sacramento,CA
- $42 per month
- about 8 days
- "Quick Installation"
- "SLOW, SLOW, SLOW"
- "They only upgrade their equipment when peoples' connections start suffering, and even then, they procrastinate :("
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»floyd.wox.org/cgi-bin/floyd/graph.cgi
THIS IS AT 1:06pm 11/18/00, one day AFTER I was told the problem would be fixed here in Sacramento:
Hostname %Loss Rcv Snt Last Best Avg Worst
1. 10.87.78.1 0% 5 5 6 6 8 10
2. r1-fe2-0-100bt.scrmnt1.ca.home.net 0% 5 5 7 7 8 9
3. c1-se10-0.snfcca1.home.net 25% 3 5 1907 1899 1906 1913
4. 24.7.70.30 25% 3 5 1906 1905 1907 1910
I'm sure you're all aware of the problem in sacramento with Comcast @home. Well I just thought I'd make all your days worse I've spoken to rep. after rep. at all levels of support, including Tier1, Tier2, and NOC. They're all telling me different things. I even managed to get ahold of a person's email address at comcastpc.com and have been talking to him. Here's what I've been told:
1) By Tier 1: There IS no problem that they're aware of. They just keep sending me to Tier 2.
2) By Tier2: There IS no problem, until I start complaining more and explaining I know what the heck I'm doing and there IS a router problem. Then they talk to their supervisor and come back saying "Oh yeah, it DOES appear like there's a problem. They're fixing it and have no ETA to repair."
3) NOC: First of all, I DIDN'T KNOW you couldn't call them directly. I got the number from one of the reps and when I called, I was HUNG UP ON before I could even give the guy my NOC ticket number. I called Tier2 support again and got the NOC # and called back. Fortunately this guy was a little friendlier. He expained that the circuits are OVERLOADED and that they have NO ESTIMATE when the upgrade will be done, he said it could be a day, it could be TWO YEARS, it's all up to the Telephone companies (AT&T and the like).
But still I've been in contact with the guy @ comcastpc.com and he said there was a problem and that it'd be fixed by 11/17/00. I emailed him after the problem wasn't fixed yesterday (11/17) and he assured my @home was still there fixing it.
So I don't know who to believe, but one thing is for sure: COMCAST in SACRAMENTO is HORRIBLE, and they LIE AS MUCH AS THEY CAN to avoid the fact that their users are receiving bad service.
I urge you all to call comcast at 1-888-793-0800 and COMPLAIN about this. If Tier1 denies any problems (and they will), tell them you want to speak to Tier2 immediately.
I've been keeping a log of the ping times since September 17 when I noticed this problem. So you can check out a graph of the ping times here:
»floyd.wox.org/cgi-bin/floyd/graph.cgi
And I hope they fix this sometime soon...because $42.95/mo is RIDICULOUS for this quality of service. I urge you all to call and get a refund for all/part of the service since September 17th. They think they can get away with this, but they can't. If enough of us complain, perhaps we can push them into getting things done faster. Because I'm fed up.
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Review by (hidden by request)
(review was emailed from domain home.com)
lodged 12.5 years ago
- South Rockwood,Monroe,MI
- $42 per month
- "Much faster than dial up ISP."
- "Horrible technical staff from installers to telephone support. Poorly trained and understaffed! Slower as more signed on."
- "Need for speed outweighs exorbitant fees. More dependable than local Ameritech phone lines!"
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Took 6 weeks to get an install appointment. Installation Techs. crashed
my PC while installing their software. The tech. immediately told me it
wasn't anything he did. I told him that it worked before he came. They
took it to a local PC repair facility and had it for over 4 weeks. Every
time I called, they told me it was still at the repair shop. Finally, I
asked for the name and number for the repair shop. I called and found
out that my PC had been ready for weeks and they were waiting for
Comcast to pick it up. After talking to a supervisor, they returned a
working PC to my home. But alas, they crashed it again while trying to
install their software! After their tech. made numerous calls to his
supervisor, who apparently was the only one who was trained in PC
programing, I was told my PC wasn't compatible with their software. They
gave me a choice between trying to reload my hard drive myself or they
would return it for repairs. I opted for the latter. When I finally got
an appointment for them to return my PC, they didn't show up. After
another call to a supervisor, we were on a first name basis by now, we
got another appointment. When they returned, miraculously the PC was
running their software. The repair shop replace their ethernet card with
one of their own, and reloaded windows. Everything seemed ok, until I
tried to run any of the 6 GB of software that was on my PC when they
showed up. After a month of attempting to reload my software and getting
it all to work, I gave up and sent it back to the manufacturer for a
reload. The normal charge for this service is $100, but since the system
was so screwed up, they waived the service charge! After a third install
of their software, the system worked fine, but as new customers came on
line, I find the speed has slowed dramatically. It still is, by far,
much faster than my old dial-up service,( which was free and supplied by
our county library), but costs $42 bucks a month. So it goes....
--
Life Is Uncertain. Eat Dessert First!
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