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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5756 reviews (2491 good) (1671 bad)
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Review by jhofley See Profile

  • Location: Birmingham,Oakland,MI
  • Cost: $49 per month
Good "None"
Bad "Service is worthless"
Overall "I'm killing service as soon as they pick up the phone"
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(ratings well below consensus)

I had MediaOne service for the last year and it was pretty reliable and plenty fast (1500down/300up). There were minimal routing and DNS problems on MediaOne's end. After I was switched over to Comcast last week, the service fell apart. I can't ping or traceroute most of the sites I use all the time. And the speed now is terribly slow due mostly, in my opinion, to routing and DNS issues. Getting through on the phone or e-mail is a waste of time. If they don't give me some credits, I'm will have the service deactivated ASAP.

member for 12.8 years, 2 visits, last login: 12.8 years ago
lodged 12.8 years ago

Comments:

Review by splumb See Profile

  • Location: Plymouth,Wayne,MI
  • Cost: $45 per month
Good "Are there any good points?"
Bad "Connectivity, reliability, speed, Tech support....."
Overall "Avoid, run away, flee."
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(ratings well below consensus)

Comcast seems to be going from bad to worse. Initially, everything seemed to be going well for us with the changeover from Mediaone to Comcast. The installation process went well. My only complaint is that it loads IE and Outlook Express (the worse virus spreaders I know of) without telling you what it was installing. The only indication the 'update' CD gives is that it is about to install some software needed to use your internet connection (not quoted verbatum). Though, I'm going to un-install ALL of it, including the support.com software.

Shortly after December 29, we couldn't download any E-Mail for about 24 hours. I thought, fine, there are a lot of people being converted, if this was all I had to worry about I could live with it until Comcast ironed things out.

Then my cable modem lost connection and for another 24 hours I had no connectivity whatsoever. I called the support number listed with the update CD and received nothing but a busy signal for my trouble. So I called the update support number which Comcast left on my voicemail. I acutally reached someone! Unfortuately, the only thing the person could say was that my cable modem couldn't connect to the network (really?!? I didn't know that) and that I she gave me a different number to call. This third number would put me on hold for about 10 minutes with a worn out tape of music and the occational "Please hold..." message, then silence. I could only assume I was disconnected.

Finally, my cable modem connected to the network. Unfortunately, my speeds are in the 830/130 (according to DSLR Tools) range. I'm used to over 1000. Plus, this dosen't take into account the fact that I have to try and connect to every web page at least twice with constant 'cannot connect to server' errors. There are many of my favorite web pages that are either totally inacessible, or are so slow it's maddening to visit them. Attempting to log into some web pages (such as DSL Reports, and Yahoo Groups) is unbelievably slow.

Needless to say, I am not happy. My only hope is that Comcast cleans up its act and irons out its network.

p.s. I'm getting "Cannot connect to remote server", just attempting to post this! Argh!

member for 12.8 years, 99 visits, last login: 9.8 years ago
lodged 12.8 years ago

Comments:

Review by (hidden by request)

  • Location: Ann Arbor,Washtenaw,MI
  • Cost: $50 per month (month by month)
Good "Nothing yet can be said good"
Bad "Poorly organized"
Overall "For the price the service is not worth it."
Pre Sales information:
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Value for money:
(ratings well below consensus)

Folks,

Well I too have been caught in Comcast's botched change over. For me things
were humming along nicely until 1/2/02 then for some reason I was not able
to reach web sites (buy.com, yahoo.com, speedguide.net, etc). I then noticed
periods when my cable modem could not even get and retain a signal. After
waiting on hold for sometime and following directions from two techs on how
to recycle my modem and reboot my computer they came to the conclusion that
my cable modem was bad. Therefore I was to be contacted later about setting
up a time to have a tech repair person come out to hook up a new modem. But
no response came and in the mean time I received a bill for the month of
January's Internet Service. Again after trying numerous times I was able to
talk with a customer relations person. When I told them I did not feel
compelled to pay for a service which I have not received they immediately
gave me credit for 4 days and told me a service tech will be at my house
between 1 and 5 PM this Saturday. I really do not think they will come but
let's wait and see. If so hopefully he will have some understanding as to
why things are bonkers.

(review was emailed from domain compuware.com)
lodged 12.8 years ago

Comments:

Review by Timhogs See Profile

  • Location: Dearborn,Wayne,MI
  • Cost: $45 per month
Good "Good install, good speed until the recent chageover"
Bad "Very Very poor performance since changeover, 1/3 of all pages tried don't load, potentially false advertising on web page."
Overall "Avoid them like the plague, wherever possible (Currently being investigated by Michigan AG, 1-11-02)"
Pre Sales information:
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(ratings below consensus)

Comcast recently migrated from @home to AT&T broadband in the Detroit area, and botched it completely. Comcast advertising on their webpage says that the transition is complete and the service is running smoothly, but discussion groups I've read and the ratings here on DSLreports.com tell us that this is false advertising. I'd be happy to share my experiences with a good shark lawyer who might want to take Comcast on over this.

Update, January 9, 2002: Well, things came back up on Monday and stayed up on Tuesday, but died again this Wednesday morning. So far my payment to Comcast will be about $17 short this month for lack of service.

member for 12.8 years, 20 visits, last login: 10.9 years ago
lodged 12.8 years ago

Comments:

Review by stevepierce6 See Profile

  • Location: Ypsilanti,Washtenaw,MI
  • Cost: $50 per month (month by month)
  • Install: about 4 days
Good "Installation was smooth and fast"
Bad "Poor perf, poor tech support, website is no help, 4hr wait on hold"
Overall "Buy service from someone else."
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(ratings below consensus)

Here is one of the largest media companies on the planet and they have one of the worst websites around. I have seen elemrntary schools with better websites. Comcast needs to use the web to communicate known problems, updates, maintenance work, and updated files. They have none of this. They do make you install a proprietary software from support.com that communicates information about your system back to Comcast with out disclosing what information they are capturing and how they are using it. Finally the real shocker, they block VPN, offer no NEWS feed, flakey transparent proxies, and are getting ready to raise prices and implement bandwidth limits. Used to be great, now you should look elsewhere.

member for 12.8 years, 41 visits, last login: 10.7 years ago
lodged 12.8 years ago

Comments:

Review by ihatecomcast6 See Profile

  • Location: Howell,Livingston,MI
  • Cost: $50 per month
Good "Nothing! This service is horrible!"
Bad "EVERYTHING! used to be great with mediaone. now total junk"
Overall "dont get this service"
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member for 12.8 years, 71 visits, last login: 12.5 years ago
lodged 12.8 years ago

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Review by WCChucky See Profile

  • Location: Dearborn Heights,Wayne,MI
  • Cost: $45 per month
Overall ">:("
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

This is a multi-part message in MIME format.

--Boundary_(ID_IGpv27y4Xz/GqMCpjPblnw)
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: 7BIT

What a joke was a sad day for all mediaone customers when they got switch ove to CONcast high lag and capped uploads poor customer sservice took 2 days and and 5 calls in one day to get to someone to talk to o i mena argue with about the capped uploads the good ole days are gone 300up
arounfd 1500 down now 117 up and 1100 down when ask why they capped at 128k up i was told the internet would be a shambles. well to make this tragity short i hope with Wideopenwest comming to our area in about 3 month i can really find outwhat high speed is all about 3mbps bidirectional and for 20 $ more 10mbps which will only be about 25 more than i am paying now for just want to tell comcast Goodbye you know like the aol logoff !

--Boundary_(ID_IGpv27y4Xz/GqMCpjPblnw)
Content-type: text/html; charset=iso-8859-1
Content-transfer-encoding: 7BIT

What a joke was a sad day for all mediaone
customers when they got switch ove to CONcast high lag and capped uploads poor
customer sservice took 2 days and and 5 calls in one day to get to someone to
talk to o i mena argue with about the capped uploads the good ole days are gone
300up
arounfd 1500 down now 117 up and 1100 down when ask
why they capped at 128k up i was told the internet would be a shambles. well to
make this tragity short i hope with Wideopenwest comming to our area in about 3
month i can really find outwhat high speed is all about 3mbps
bidirectional and for 20 $ more 10mbps which will only be about 25 more than i
am paying now for just want to tell comcast Goodbye you know like the aol logoff
!

--Boundary_(ID_IGpv27y4Xz/GqMCpjPblnw)--

member for 13.7 years, 388 visits, last login: 7.1 years ago
lodged 12.8 years ago

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Review by gmclachl See Profile

  • Location: Canton,Wayne,MI
  • Cost Contract price not specified.
Good "Sadly, none"
Bad "Can't browse, can't e-mail, can't get tech support. Any questions?"
Overall "Worthless. Comcast is in over their head, and all screwed up."
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Since the 12/29/2000 conversion from RoadRunner to Comcast, my cable connection has been mostly useless.

I have been a happy Mediaone/Comcast customer for years. I am now so irritated, I can't believe it. Comcast is inept. Do not sign up for service until they straighten out this mess.

member for 12.8 years, 3 visits, last login: 12.8 years ago
lodged 12.8 years ago

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Review by evoklan See Profile

  • Location: Ypsilanti,Washtenaw,MI
  • Cost: $44 per month
Good "None at this time"
Bad "Some web sites unavailable, capped uploads, no USEnet news, frequent packetloss, frequent failure to completely load web pages"
Overall "Not worth the money. At least dialup works - can't say the same for Comcast slowband"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Ann Arbor, Michigan experience:

Comcast decided to migrate Mediaone/Roadrunner customers from a high-speed, 1.5 Mb/s down, 285 kb/s up, reliable system to a proxy service, spy-ware ridden, unreliable, capped service OVER THE HOLIDAYS WHEN EVERYONE IS AT HOME TRYING TO USE THE INTERNET.

The facts:

- Many websites simply will not load (DNS server issue)
- Many websites fail to load completely (overloaded proxy server? packet loss?)
- Comcast sent out a migration toolkit with a CDROM that causes problems on many computers. It changed my IP settings so that I could no longer connect to the internet.
- Comcast sent a letter that said performance would not be affected. DSLreports consistently tested Mediaone/Roadrunner at 1.5 Mb/s down, ~285 kb/s up. Comcast tests at 1.2 Mb/s down, and 15 kb/s down. This was a LIE.
- Comcast utilizes a proxy server with a single IP address so that many web sites refuse access to certain features since all Comcast customers use one IP address (at least in an areas).
- Comcast migration kit does not work, so email and web space is unavailable.
- Comcast raised cable and broadband rates at the same time as the migration.
- Windows update no longer completes downloads to apply critical security patches to my computers. The download simply hangs part way through.

member for 12.8 years, 1 visits, last login: 12.8 years ago
lodged 12.8 years ago

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Review by jziggy4 See Profile

  • Location: Dearborn,Wayne,MI
  • Cost: $44 per month
Good "no good points yet!!"
Bad "tech support = non-existant, speed=marginal at best"
Overall "find another provider and quick!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Another Comcast DIS-satisfied customer.I didn't want to believe the worst I had been seeing until it happened to me as well. The switch from MediaOne.net to Comcast.net had to be the largest FUBAR I have ever participated in. My Mediaone setup was very current so I was not shipped a new modem. My modem and connection were already DHCP to the mediaone servers. So I expected a smooth transition. Nothing could have been further from the truth. On the change-over day Dec29th (who in their right mind picked that day or any day near a major holiday!) my service went down from Mediaone. But instead of receiving a new IP from the Comcast DHCP servers ( thats why DHCP is so nice ) I received a telephone call from Comcast telling me I had to reset all my equipment. Once I reset everything the comcast IP appeared, then disappeared and its been doing that ever since.I had received their update CDROM and was smart enough to browse it first before letting it do its dirty work. There was only support for Win95 and Win98. I guess those of us running Win2k and Winxp were out of luck. I called their help desk ( what a joke!) and after being on hold for mosre than 4 hours ( thank god for speaker phones) a tech answered the phone. I asked about the FQDN for my email servers and he said What?. Alright so maybe he wasn't a MCSE or MCP or even a A+ kind of guy. He put me on hold for another 45 minutes and then gave me the server names. Too bad there were not right. I sent a email to my local computer users group who all happen to be running cable and switching over that same time. They had all tried the same calls to techsupport and gotten different answers from each tech. How hard is it to post the server names to your website COMCAST? Probably nobody listening.Speed and connectivity are another joke. My speeds with Mediaone were 1000+ down and 200+ up. With Comcast's HIGH internet service I am lucky to get 300 down and less than 100 up.I use the cable internet to vpn or tunnel to my corporate office and everytime the system freezes or just disappears I have to relogin and re-establish connections to the Intranet. Today hasn't been too bad its only be down only about 6 times since 8am and its only 1300 now. I have already started looking for a better alternative. Earthlink is making nice promises and so are a couple other DSL providers.

member for 14.6 years, 32 visits, last login: 10.8 years ago
lodged 12.8 years ago

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