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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5789 reviews (2501 good) (1688 bad)
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Review by maprx2 See Profile

  • Location: Marlton,Burlington,NJ
  • Cost: $45 per month
Good "always on for now, transition was ok, no disks, don't need them"
Bad "no email, speeds are 1/2 what they where, tech support does not exsist"
Overall "dsl for me is only 454k d, so i have no other choices"
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(ratings below consensus)

speed is 1/2 what it was and the price is the same
there is no tech support, they have no idea what you are asking.
if your system is down forget it, if you get a tech support person, forget it
2 hour wait to get no info or resolution is not worth it

just so you know the difference

before with @home i saw 2000- 2700 down and 100 up
now with comcast is see 700 -1200 down and 115 up

also no newsgroups, for now, false promises, no email (told that was a free service)



member for 14.2 years, 83 visits, last login: 9.3 years ago
lodged 13.1 years ago

Comments:

Review by Tommy2watt See Profile

  • Location: Carteret,Middlesex,NJ
  • Cost: $47 per month
  • Install: about 32 days
Good "None anymore"
Bad "Every horror story rolled up in one"
Overall "stay away unless you cant get good dsl"
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(ratings well below consensus)

What a joke, i used to get great speed/service now i pay $5 more a month and my speed is cut in half!! also i am not even getting what they advertise (which is not what i signed up for to begin with)

email servers are flaky
no news
transparent proxy (its on their end so you cant disable)
high pings
packet loss
dropped connections (lost sync)

dont torture yourself

member for 13.1 years, 134 visits, last login: 8.4 years ago
lodged 13.1 years ago

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Review by davebopp See Profile

  • Location: Point Pleasant Beach,Ocean,NJ
  • Cost: $42 per month
Good "None"
Bad "They simply don't care."
Overall "Only game in town."
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Have been with @home for about 2 years now through Comcast. Service was pretty good with exception of local Comcast support - local people are nasty, appear to have very little training, and do not have any understanding of the cable modem process.

Switch to Comcast was attrocious - received an email at 6PM alerting me to the change at midnight that evening. Had problems so I called 800 number - 25 minutes on hold to get to someone who knew nothing about conversion - referred to tech service. Another 25 minutes on hold to be told servers were down in NJ. After probing for some info I quickly realized they had no idea of what was going on. They use canned tools/scripts to perform basic functions. You never actually speak to a real network tech who could probably take care of the problem in a very few minutes. When I mentioned that I used a hub with a private network in my home I was told that it probably would not work. The "technicians" are not properly trained or equipped to do a decent job.

As of this evening I limited access to news, email, etc. Tech support "Does not know how to access" and/or "when they will be available."

The speed of the "New Comcast High Speed Network" is considerably slower than I previously experienced with @home.

Because of franchising (controlled by politicians) they are basically the only game in town!!!!! I'd switch in a minute to a different vendor for similar pricing and performance.

member for 13.1 years, 4 visits, last login: 13.1 years ago
lodged 13.1 years ago

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Review by Swiftkill See Profile

  • Location: Plainfield,Union,NJ
  • Cost: $39 per month
  • Install: about 10 days
Good "Absolutely NONE"
Bad "Tech Support, Reliability of Service, & Communication"
Overall "NOT worth the Time & Money wasted!!!"
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Was a RoadRunner subscriber from the start at my previous location and the service and reliability was flawless. My brother got OptOnline because he's stuck with CableVision...Their service is even better then RoadRunner's!!!

Much to my surprise and dismay, Comcast Cable and Internet are both extremely flawed and show no signs of improving.

When you have to call Tech Support and have to spoon feed them definitions of commonly used terms in the ISP industry (such as, What an IP address is, What is Cache, and my favorite....What is an URL!!!)...Then you know this compnay is growing way to fast and can't possibly meet the immediate needs of it's consumer base.

At this present time I would strongly DISAPPROVE of anyone who would like to try ComCast Service. Try Satellite for either Cable or Connectivity or Both...or try DSL.

If your are not computer savy and have to rely on Tech Support to explain why you can't connect or what is wrong with your service...You might as well use dial-up. You'll spend less time on the net using dial-up then you would be on the phone with Tech Support!!!

Read the other reviews...I am One of Many!!!

member for 13.9 years, 165 visits, last login: 10.3 years ago
lodged 13.1 years ago

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Review by bignova See Profile

  • Location: Oak Park,Oakland,MI
  • Cost: $50 per month
  • Install: about 5 days
Good "None"
Bad "Too many to list."
Overall "They are a sham!"
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What a sham! I cannot believe the situation with my cable. With Mediaone I had great speed. They only shut down my FTP a couple of times. I never needed their tech support. Life was great. Along comes the CONcast merger. Now I feel like a prison bit_h and until I can schedule a DSL install, they will continue to SCREW me. I cannot live (work) without broadband. I recived the same letter as everyone else. I thought okay, what's with the kludge email address? They took the liberty to give me a new password that is weak at best. I'll bet they used the same basic format for everybody's password and you can probably just about guess other user's passwords. They send their spyware (conversion kit) disk. Yea, load this sucker! So I give them a little ring up. The first 'customer service rep has no clue about anything. The second level support clown could not explain why he could not supply DNS and news server addresses. I don't think he knew what DNS was and surprise there are no news servers! I explained not everyone uses Windows or Mac's and unless he had someone available to code a 'conversion kit for Free BSD that someone from CONcast had better be able to supply this information. I continued to say, 'I'm happy to make the changes but I need the addresses. If I have to find them myself, the search would create an abundance of unwanted network traffic and this would be a bad thing . Of course I didn't want to get shut down so I just waited and picked the DNS via DHCP. But the saga continues. I now find out today, NO VPN, or if you want it you are considered a commercial customer and your service is double the already increasing price. May I please pay double for the exact same service I was already getting from Mediaone please? A cable modem made it possible to do the occasional day of work or the 2:00 am on-call pager from home. What a joy it was not to have to drag out in the freezing cold and drive all the way to the office just to check on the care and feeding of one server. Well those days are gone, as will be my cable modem and my CATV. Comcast is forgetting, in this modern age, people have technology choices. We no longer have to take what is shoved down our throats just because it's the only thing available. With the advent of DSL and DSS, especially with the prices driven down from competition, now is not the time to provide a lesser product, crappy service and higher prices. This is just what Comcast has done. I say no more NO MORE COMCAST. People let your dollars speak. Make Comcast realize, consumers smart enough to get on the Internet are too smart for this.

member for 13.1 years, 6 visits, last login: 12.3 years ago
lodged 13.1 years ago

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Review by ewsieg See Profile

  • Location: Dexter,Washtenaw,MI
  • Cost: $50 per month
Good "I cleaned my garage yesterday because there was nothing else to do"
Bad "just about everything"
Overall "AOL is looking good right now"
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(ratings well below consensus)

My computer was down during the holidays and all i heard were the whore stories from co-workers and friends around Ann Arbor. I was hoping everyone was just upset about the price increase and were exagerating the service....unfortunately my friends were right. Sporadically yesterday i tried to bring up pages and was able to get to yahoo once, from there i never made it to anything else. I called tech support to see what they had to say. The guy told me that they were "downloading a fix to all your computers tonight which will drastically help out and will be doing the same on the night of the 7th" I asked him if he really knew what was going on and how long it really would be, he reiterated his first part again. After explaining to him that the problem doesn't exist w/ our computers and that i'd be happier hearing that it would be 2-4 weeks before it was fixed it that was indeed true he assured me that everything would be taken care of by the 7th. Another part that irks me is no VPN, currently i can still ssh into work and check mail and a few other things however my company is cracking down on that and asking us to start connecting through VPN. I was just about to sign up for a couple of classes as well through my company that i'm only able to access through VPN. Looks like i'll be spending more time at the office and i'm so glad that i'm moving within the year because nothing else if offered out here in Dexter.

member for 13.1 years, 25 visits, last login: 10.4 years ago
lodged 13.1 years ago

Comments:

Review by AlexDeLarge See Profile

  • Location: Ypsilanti,Washtenaw,MI
  • Cost: $45 per month
Good "Once I finally reloaded the system from scratch and all comcast.net software was gone, I am connecting beautifully again"
Bad "Spent 6 hours on the phone, 5.5 of which was on hold, on Friday night, with no resolution"
Overall "Works great when it works. Avoid their software at all costs."
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When the conversion from my wonderfully-running mediaone.net account to my comcast.net account happened, I was immediately thrust into the throes of agony, as I was unable to pull down any webpage from any server on any network in any area.

I gave them a few days to work out the bugs of the transition, and waited to call until Thursday (1/3/02). After multiple levels of hold music, and being disconnected several times, I am finally informed that there is an outage in my area, and that it would be resolved by the end of the week.

Friday, when I get home from work, I call back to technical support, where we find that there are no problems in the network, and I should, by all rights, be able to connect to the net/web without any problems at all (I had, by this point, still been completely unable to retrieve any webpage at all or send e-mail, everything else, I was able to do just fine). After spending 3 hours on the phone (2.5 of which was on hold), I finally got transferred up to "Tier 2 Support". I then waited on hold until Midnight (3 solid hours), with no response whatsoever.

Having had enough. When I returned home from work this evening (1/5/02), I grabbed my Quick Restore CDs, and proceeded to reload my computer back to the way it came from the factory. No settings were changed, no software installed. I ran through the IE internet connection wizard, and imagine that, everything worked famously, and has ever since. Where I was able to get 66/41 speed before I reloaded, I am now back to my old speeds of 1100+/200+ without any (help?) from comcast software whatsoever.

The bottom line? Avoid comcast.net until all the bugs are worked out, and they get enough tech support people on the phones to be able to handle the type of traffic they've been getting since the conversion(SNAFU)



member for 13.1 years, 5 visits, last login: 13 years ago
lodged 13.1 years ago

Comments:

Review by cmcasey79 See Profile

  • Location: Plymouth,Wayne,MI
  • Cost: $63 per month
  • Install: about 60 days
Good "I'm getting rid of them next week!"
Bad "proxy server, no VPN, terrible mail server, terrible tech suupport, SLOW web page loading, reverse DSN not working"
Overall "Subscribe to Earthlink via Covad if you're close enough to the CO (you get 1500/384 speed)"
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(1/5/2002)

Comcast has lost my business. Like evryone else using Comcast in MI, my connection has been TERRIBLE since they switched off or RoadRunner. It does seem to be getting better in terns of speed and availibility of websites now, but thye are too late. I have already ordered Earthlink DSL (which is 1500/384 here).

Comcast blocks VPN now (or you have to pay an additional $50/month), which ModiaOne never did. Comcast has a crappy proxy server slowing down (and most likely logging or spying on) every http request you make. My MediaOne home networking (3 IPs) has not worked since the transition, and the techs say they are supposed to be offering it, but do not know how (gee, how helpful!). Comcast has turned into a sorry company, that will probably be going bankrupt like @home if they keep their current practices up.

To top it off, a Comcast PR guy has told the FOX2 Problem Solvers that they consider the transition "successful"! I guess their dictionary must have the wrong definition for success. Goodbye Comcast... Hopefully WOW will be here when my DSL contract is up next january, then Comcast will be really screwed.

(2/10/2001)

Note, I am now placing my review under Comcast, instead of MediaOne, as my adrea has been sole by MediaOne (AT&T) to Comcast.

Well, I would have to say that MediaOne (now being transferred to Comcast in this area) has improved for me in the last few months. The speed is almost always 1500 down, and upstream is always near the 300 advertised. I think this may be due to me having a DOCSIS modem (unlike neighbors), which utilizes separate equiptment to access the internet, so I avoid the nightly bottlenecks. The biggest problems MediaOne (Comcast) has right now are routing problems, and continued mail server problems. This area has had alot of misconfigured routers lately, leaving many sites inaccessible. Hopefully, this trend will not continue. The mail server is also down quite frequently, with no explanation. Also, tech support STILL does not support the multiple program (which has been publically available for almost a year now!). I have changedmy ratings accordingly.

-Mathgod79

member for 14.2 years, 6060 visits, last login: a few hours ago
updated 13.1 years ago

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Review by themessiah6 See Profile

  • Location: Albuquerque,Bernalillo,NM
  • Cost: $45 per month
Good "none anymore"
Bad "SLOW!!!!!!"
Overall "Half the speed now!!"
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(ratings well below consensus)

Before Comcast went on their own backbone I could get up to -300- KiloBYTES/second. Now I'm getting half that!! This is in Albuquerque, New Mexico. We were on the excite@home and everything was always fast. Very low downtime, etc. They sent an email telling us they were going to go to their own backbone.

Well, as of today, we are now part of Comcast's backbone. SLOW. Immediatley I noticed the DNS was pathetically slow. Changed to static IP and used a faster DNS. Checked my speeds and they all seem to be capped around 1200kilobits/second. HALF of what I used to get!! On Comcast's servers, I could reliably peg out my connection. And now, it's only half, which definitely tells me the connections are capped @ 1200.

Comcast promised that the speeds would not change on the crossover. They even say so on their own website- »www.comcast.net/connectioncenter ··· eric.asp

So now what???? They promise speeds faster than DSL!! What kind of DSL? the slow kind??

member for 13.1 years, 3 visits, last login: 13.1 years ago
lodged 13.1 years ago

Comments:

Review by Cloud97 See Profile

  • Location: Kenilworth,Union,NJ
  • Cost: $45 per month (12 month contract)
Good "None Whatsoever!!"
Bad "Extremely Poor performance, Incompetent Tech Support,"
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(ratings well below consensus)

After my switchover date, (the 27th of December 2001) my service went down, and did not come back up. After Calling tech support almost every day for a week, and being on hold for at least 15 hours in total, and being disconnected several times, absolutely NOTHING was done. It was a simple modem provisioning issue that any competent tech should have been able to resolve within a few minutes. I finally called their billing dept, and told them I wanted to cancel my account. A "customer retention" specialist got on the phone and told me that if I would give him 2 hours, he would have me up and running. 24 hours later, my connection did start working again - Minus 75% of the speed it had previously. My download speed now is less than 800kbs, and upload is a whopping 60kbs. As of this morning, I noticed that my modem's activity light was **VERY** busy, even though I was not using the service. It seems that I am now being bombarded with ARP traffic, which makes the situation even worse. I hope someone can recommend a quality DSL provider in the northern NJ area. It seems that Comcast has lost a very large number of customers over this last week alone, and they are about to lose another one. Not only am I going to have Comcast's internet service disconnected, But I will disconnect their cable service too. Comcast will get not a single penny more out of me for any of their incredibly lame "services" again.

Monopolies SUCK!!!!!

member for 13.1 years, 18 visits, last login: 9.5 years ago
lodged 13.1 years ago

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