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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5697 reviews (2477 good) (1658 bad)
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Review by (hidden by request)

  • Location: Marydel,Kent,DE
  • Cost: $39 per month
  • Telco party @link
  • CLEC party: @link
Good "Only good thing the software is user friendly!"
Bad "The software faults w/ Win95, WinME, WinXP, slow, could be alot better. =p"
Overall "Give it time.. it will eventually get better. Hey, they are doing this with a short deadline."
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(ratings below consensus)

This is a true horror story.

You think some of you had it bad with @home? Wait until Jumpstart kicks in. It's very slow, the software conflicts with many different operating systems, and if you double load the software, guess what? Time to format/reinstall. It's really new, so it's understandable. All this is comming from someone on the inside. =) Most of you don't have it yet, only a remote state on the east coast so far. Side note: People, don't call in 3 minutes from when your cable went out, do you know how much willpower it takes to keep from making your day even worse?

-Imperfection (like I would state my real name, duh.)


(review was emailed from domain home.com)
lodged 12.3 years ago

Comments:

Review by phila418 See Profile

  • Location: Damascus,Montgomery,MD
  • Cost: $39 per month
Good "Speed, when working"
Bad "Consistency of connection"
Overall "Appears they sign up customers before the system is ready"
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Ordered Cable service from COMCAST (Montgomery County, MD) on Nov 7. Self Install kit arrived Nov 13. Could not install due to no connectivity.

The installation went flawlessly on following morning when I had connectivity.

Cannot get on site support to check cable signal untl Nov 29 - two weeks from placing a service call to getting support is rediculous.

Apparently I can only connect from about 8AM to 5 PM - other than that the modem lights just blink and give me no connection. On Thanksgiving, no connection all day. Is it possible that at night and on Holidays that the number of TV on in the neighborhood can affect cable modem connectivity?

If this was working it would be great, but I am trying to telecommute and I cannot work from home with this kind of connection.

The setup process sets the POP, SMTP, PROXY and NEWS servers to "MAIL". "MAIL", "PROXY"and "NEWS" - unfortunately these are all unresolved (unknow host to DNS servers). I had to call and get the rest of the address - such as "mail.xxxxx.md.home.com" in order to get it to work. Seem no DSN suffix search order can be entered with DHCP.

I would not recommend until COMCAST get their act together and learns how to provide service in a reasonable amount of time. I will wait to seee if they solve problem when they come out on the 29th - otherwise I will try DSL.

member for 12.4 years, 124 visits, last login: 18 days ago
lodged 12.4 years ago

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Review by techtalkradio See Profile

  • Location: Tucson,Pima,AZ
  • Cost: $39 per month
  • Install: about 2 days
Bad "Extremely Slow Connects - I'd be MUCH better off with DSL"
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So I moved, When I moved I was still within the same @home provider area. Comcast Cable. Sounds like it wouldn't be a problem. I was first told by the people at Comcast that I would just have to move my own Motorola Surfboard Cable Modem to the new area and everything else would stay the same. They scheduled a technician to come out to turn on the outlets and that was all I needed. The day the install was to take place, I was called and told the install would be two hours later due to the fact that a High Speed Internet Installer would need to come out and install my modem. I told the CSR that I already had the service set up at another location and was just transfering service and already had a personel modem. She told me that they still had to come out to check it, plus they didn't have my modem on file...I told her it was on the other address. She said...(This is getting silly isn't it) there was no modem on file at that address and it shouldn't be working.Hmmm...It was. Enough of that..The guy comes out..Installs the Com21 modem and tells me they would be out the next day to pick up the Com21 and I would then be able to hook up my surfboard and of course...they never showed. Fine and Dandy except I am getting about 100kbps downloads. I've done the test at DSL reports and called for a technician. The guy came out and basically looked at the computer...(Visually staring at it..) tried a ping test to an address without the .com or .net. Said there was no RF problem...by looking at it..and stated "They had seen this problem in the last few days." He also stated they were adding a new DS3 as early as tonight (Two days ago) and check it for the next week to see if it improves. I'm still getting now under 230kbps with a huge amount of packet loss. The tech said if it didn't clear up within a week to call for another trouble call...I think I'll call for DSL...It's got to be better!

member for 13 years, 16 visits, last login: 8.4 years ago
lodged 12.4 years ago

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Review by bunny5 See Profile

  • Location: Rockville,Montgomery,MD
  • Cost: $39 per month
  • Install: about 30 days
Good "Give $20.00 credit if misses appointment"
Bad "Unstable, tech support not helpful, messed up scheduling system"
Overall "don't cancel your dialup yet. Find another broadband if possible"
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I have had Comcast for a month. Nothing is smooth so far.

The start-up kit and modem spec is misleading: Only Ethernet card works with 95, not USB. If you only have USB and 95 you are out of luck and stucked. Tech support of course are not helpful at all, but being general, evasive and "nice". My suggestion, if you still don't go anywhere after 1/2 hour hang up. I personally wasted several days trying to install by myself and with the "help" of the tech support only found out two weeks later that the cable to our house was not even configured right for Internet.

If you think calling tech support doesn't do any good, wait till you request an on-site technican. It is a nightmare. First it is very difficult to get one. Usually it would be 2 weeks to 20 days before anyone is available. And there is no guarantee anyone would even show up. I had such experience TWICE in a month. When I just purchased the service a month ago, I scheduled a guy to come over , but when I called to confirm, I was told by comcast that they could not find the appointment in their system. Later still they charge me $19.95 for "installation" Today, Comcast completely missed the appointment again. I have no idea why they schedule you in the first place and then when you ask them why nobody called or showed up and they told you that sorry it was all mistaken. I am so mad

The on-site technican does not help much. The service is still unstable. At good time it could reach several hundred K, but at peak time the service is slower than our dialup. Worse, it could be down anytime, at which point I have to use the dailup to access internet. It is the system problem. The technican hints me that I should be content with 100 K. I told him "I don't call 100K broadband and if Comcast is not ready to provide quality service to us, don't make such ad!"



member for 12.4 years, 2 visits, last login: 12.4 years ago
lodged 12.4 years ago

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Review by nateross

  • Location: Berkley,Oakland,MI
  • Cost: $39 per month
Good "Cable Modems are the fastest connect to the internet"
Bad "You've got bad luck if Comcast is the provider in your area"
Overall "If you want fast internet and have no alternatives use Comcast until an alternative is available"
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I had AT&T @home, and was extremely pleased with it. Unfortunately,
Comcast purchased @home service in my area from AT&T. Since then I have
not gone a week without talking to Comcast.

My first welcome to the happy Comcast family, was I was double billed, I
received a bill for twice my monthly service. I called... after an hour
of talking to different people, I finally found someone who issued me a
credit. However, she said that due to the conversion from AT&T to
Comcast, previous AT&T subscriber's cable modems were not compatible
with the Comcast network. Everything should be OK as long as I don't
turn off my modem. Well, she was wrong, that Friday, my service went
down. After calling 3 different times talking to 6 incompetent tech
support people, I was told that I had to have my cable modem swapped
out. A week later, an install tech came to my home and swapped it out.

The next day, when I checked my mail, I was greeted by a warning that my
email account was not found on the server. I called Comcast, the tech
said they would reset my account and it could take up to 45 minutes to
take effect. I tried the next day, same error, called Comcast, same
story, I waited 45 more minutes... same outcome. I called back three
more times, and the only solution they could provide me was that they
would reset my account. Finally the last time I got transferred to a
second level tech who said it was a known issue. I WOULD HAVE
APPRECIATED KNOWING THAT THE FIRST TIME I CALLED.

Fast Forward a week, I received a bill from them saying "We regret
losing you as a subscriber!..." apparently my account was scheduled for
shutoff. I called, was put on hold for a half hour, called back, and
talked to someone who said that they couldn't fix the issue at the local
office and transferred me to their Online Service queue. After waiting
20 minutes to speak to someone in that queue, I was finally told that
this was something my local office would have to fix. After muttering a
few choice words, I called my local office again. However, this time I
was told that someone was locked into my account and they couldn't
access it, that I would have to call back. Exasperated, I agreed and
called back later that day. Finally, someone said "oh, all I have to do
is schedule your account for a reset." AGAIN SOMETHING I WOULD HAVE
APPRECIATED ON THE FIRST CALL.

My problem with Comcast is because they are a Monopoly, they seem to
really make an effort to achieve new and awe inspiring levels of
incompetence. I've tried complaining, however, the only way to send
complaints is electronically, and I have yet to hear or see any results.

I echo everyone else... if you have a choice don't get Comcast... as
soon as Satellite Internet has faster speeds, I'm switching... even
though it's more expensive...

Unhappy Comcast Surf
Nate

(review was emailed from domain home.com)
lodged 12.4 years ago

Comments:

Review by maxandallie

  • Location: Brentwood,Williamson,TN
  • Cost: $29 per month
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(ratings match consensus)



(review was emailed from domain home.com)
lodged 12.4 years ago

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Review by mware See Profile

  • Location: Ellicott City,Howard,MD
  • Cost: $40 per month (12 month contract)
Good "In the past, they provided fairly reliable, high speed performance"
Bad "Since mid-September, they have dropped to modem speeds during evening hours."
Overall "Don't sign up until COMCAST will guarantee high speed all the time."
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(ratings match consensus)

I've been using COMCAST @Home for about three years. It's been fairly reliable during that time except for about one week a year on average when they have email server outages or serious network problems. I use to get an average of 1.5 Mbps download and 1.0 Mbps upload speeds. Earlier this year my upload speed dropped without any warning to 126 Kbps! When I called to complain I was told that 126 Kbps was all that was guaranteed anymore. That didn't bother me much since I don't have the need to transfer or upload large files. However, I was upset they didn't tell me in advance that my service was being downgraded in speed.

Since mid-September, my speeds have dropped at night and on weekend afternoons and evenings have dropped to between 30 - 200 Kbps. During other hours, I stcan still get 1.5 Mbps downloads. When I called to complain and talked to Level 2 @home support, I was told that COMCAST is now only guaranteeing 70 Kbps download speeds!! I was told to call and complain to my local cable provider (of course COMCAST just gives you the run around).

A friend of mine who called and complained about the same problem was told that 80 Kbps download speeds was the maximum (they can't even keep their story straight).

The bottomline is that COMCAST has traditionally provided megabit performance in the past, they advertise that they provide it, and without notifying its customers they have now restricted performance to not much more than modem speeds during heavy use hours!!

This is a clear case of COMCAST and/or @Home ripping off the consumer.

Anybody recommend satellite-based Internet services? I want to get rid of COMCAST @Home ASAP! DSL is not available where I live.



member for 12.4 years, 17 visits, last login: 12.1 years ago
lodged 12.4 years ago

Comments:

Review by Wm C Manuel See Profile

  • Location: Albuquerque,Bernalillo,NM
  • Cost: $39 per month
  • Install: about 5 days
Good "Better than 56K but it is detiorating fast!"
Bad "Ghastly pre-sales information/disinformation/confusion"
Overall "Acceptable but diminishing performance - service is worse than useless"
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As is typical with cable the speed promised is whatever you get empirically - some of their ads claim 1500K, in actual use it averages around 2000/124. (TImes change... 2000/124 is history! Since Comcast put us on their network the speeds average 260/100. only about 15% of what @Home's network provided.)The monthly price to users with Comcast cable service is 39.95/mo including modem rental. They advertise a number of features which I either did not receive or was not provided documentation as to how to acquire or use. These include: @Home Customized Browser (which I didn't especially want anyway), Personal webspace, Search & Navigation Tools, Remote Access Services (which I could really use), @Home User Guide (which I don't need unless it tells me how to gai access to things I didn't receive). Basically the only documentation I received was the copy of the install order with the node name and my account name.

Other than the fact that I may be missing ability to access some potentially useful tools the lack of documentation is not a problem since I basically wanted the speed advantage of broadband.

Since I had far more installation experience that the people that Comcast sent out to do the install (in fairness to them they had only just begun offering the service in Albuquerque) I did the lions share of the installation of the Toshiba cable modem and the setup. Having been pleading for Comcast to initiate the service here for over a year I had low expectations about their initial knowledge and expertise, so I was not upset or disappointed when there were a few glitches. The service has matured to be quite reliable.

However, in the course of assisting/encouraging friends to get connected, I have been extremely disappointed in the local Comcast office personnel's ability to give a consistent or straight answer to potential customer's questions. They can't seem to even give consistent answers regarding the service packages or prices that they advertise publically on local cable channels. One friend finally got the advertised special features and prices after the installation tech called the office and got a friend of his to confirm the pricing in writing so the new customer could go to the office and get her cost reduced and service expanded to meet the advertised package parameters. She had previous talked to three different people at Comcast Albuquerque (2 via phone and one in person) and had been told three different things about the service/pricing/included features! That is ridiculous.

Those issues aside the service itself is at best fair to middling and represents a moderately decent value, but given how badly it has deteriorated since Comcast took over It may not be for long. The installers, based on friends recent experience, has gotten quite good - and in the one case even able to straighten out office foul-ups.

member for 12.5 years, 104 visits, last login: 2 years ago
lodged 12.4 years ago

Comments:

Review by bigbill242 See Profile

  • Location: Clementon,Camden,NJ
  • Cost: $29 per month
  • Install: about 15 days
Good "faster than dial-up"
Bad "slow up, varying down speeds at peak times"
Overall "get it if you can, beats dialup"
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I liked the fact that I have a cable modem and the download is good, but I have noticed some things. For instance, I still have a little bit of problems with online gaming. Plus, lately, I have been testing my connection, and have seen uncharacteristically low down speeds. I have been used to 2300k down, but recently have been getting 600 or 300k.



member for 12.5 years, 30 visits, last login: 10.3 years ago
lodged 12.5 years ago

Comments:






Review by jjmahoney92 See Profile

  • Location: Woodbridge,Prince William,VA
  • Cost: $55 per month
Good "My connection is fine during the day."
Bad "My connection is fine during the day (I'm at work so I can't use it!!!!)"
Overall "Comcast sucks major a$$!!!!"
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Here is my recent experience with Comcast. I hope this will warn potential Comcast subscribers of their lack of support. I have had the cable modem for just over a year. For the most part it has been reliable and I haven't had any major problems with it.
Until 2 months ago. I began noticing that my modem connection was being
lost repeatedly during prime time hours (between 6pm and 11pm). When it is working, the speed is less than a 56K modem. If I wasn't
using the internet, the connection would stay connected. But the second I
started to surf or download, the connection would get dropped, and the cable
modem would reset (at one point it wouldn't even come back up at all). I
made repeated phone calls to customer support, and had my circuit repunched
a number of times. None of which fixed the problem. I would still be
downloading a file and have it disconnect shortly after starting (if it
started at all).

They sent a service tech out shortly after my first or second call. When he
came out, during the day when the connection is fine, he checked a few
connections, made sure they were in tight, and said "It's working now" and
left. He said if it happens again to call them back. Well, that night it
continued. I made repeated calls, sent numerous e-mail, and they sent
another tech out. He didn't even look at it, but said he knew what the
problem was. He said for the past 2 months, they've been getting dozens, if
not hundreds, of calls from subscribers having the same problem. Turns out
there is too many people on one of their nodes (3000 to be more specific)
and that they were working on getting another node or router to split the
traffic. He said it would be about another 30 days or so before it was
fixed. Then he left, without doing a thing. It's been 3 weeks since the
tech was out and I have seen the connection issues continue, even increase.
I e-mailed them again 2 days ago and haven't gotten a response (they
guarantee a response within 24 hours). My connection still gets lost
repeatedly to where it's unusable.

The customer support has been absolutely horrible. Each person I talk to
seems to have some different excuse as to why my connection isn't working.
One even said "you are the only house in your neighborhood that is having
problems". What a total lie!! Another said "we don't see it disconnecting.
if it was losing connectivity, we would see it". More bullcrap! In my last
e-mail sent Monday, I asked them to forward it to a supervisor. I was not
kind in describing the awful service. I was actually flat out rude and
vulgar. I don't like paying for services (which I told them I refused to
pay for until they fix it) and have those services not work. Then they go
and raise the monthly fee by $10!! I am on the verge of dropping them and
want to get the word out at how unreliable and unhelpful they are (at least
in the Mid-Atlantic/Northern VA area).

member for 12.5 years, 55 visits, last login: 11.2 years ago
lodged 12.5 years ago

Comments: