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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5764 reviews (2493 good) (1675 bad)
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Review by babgar See Profile

  • Location: Belleville,Essex,NJ
  • Cost: $44 per month (12 month contract)
  • Install: about 32 days
Good "None"
Bad "Very bad customer service"
Overall "Look for alternate options"
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COMCAST customer service is so hard to reach all the time. Recently my service was disconnected and I was trying to install their new software for change of service(From @home). I spent FOUR HOURS for trying to make it work.
I SPENT 3 HOURS to reach them by phone, and then they told me that the existing modem does not work. Why did they not include that information in the mail they sent with the CD-ROM to change the service!
I went to the COMCAST office to exchange the modem, they took the modem
and asked me to come back, since their computers were down. I went back few hrs. later, then someone else at the counter says we do not exchange the modems. Technician will come to your home.
This is the worst Customer service that I never known.

Mayo


member for 12.9 years, 1 visits, last login: 12.9 years ago
lodged 12.9 years ago

Comments:

Review by mrozkan4 See Profile

  • Location: Rutherford,Bergen,NJ
  • Cost: $45 per month
  • Install: about 5 days
Good "fairly fast"
Bad "have to waot an hour for tech support to pick up and they don't know the difference between their ass and their elbow"
Overall "@Home used to be awesome, but comcast high speed internet sucks bad"
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After the transition the speed of the service went down about 800kbps. Tech support never picks up and when they do, the only help they can offer is to tell you to restart your computer and modem. The new network is HORRIBLE. Cant use remote control to connect to my home pc anymore. THE IP number that was assigned to me by their DHCP server was a local IP. I'm on the same LAN with my neighbors. Bottom line: Comcast is DEAD!!

member for 12.9 years, 7 visits, last login: 11.9 years ago
lodged 12.9 years ago

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Review by nokiagoddd See Profile

  • Location: South Plainfield,Middlesex,NJ
  • Cost: $50 per month
  • Install: about 18 days
Good "none as of yet after switch over from @ home"
Bad "Download speeds reduced by almost 60%, 8 hours total hold time in 1 day issue unresolved"
Overall "I know there isnt much choice out there right now.... hope someone else comes to my nieghborood soon"
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(ratings well below consensus)

@ home was basically reliable fast Average of 2.4m down 128 up.

Now i am getting speeds of just under 1.0m and 100 up.

Customer service is non existant i spent 2 hours on hold to resolve a billing issue. 8 hours on hold for non connectivity.....Which was not resolved ... Researching and thanks to the people here on dsl reports posting i resolved it on my own in 20 minutes...... Should of come here first!!!!! but i had no service hmmm catch 22.. (got on through a freinds computer ) they are the only game in my area but someone else will show up and I will be gone ! I would have no problems if they said straight out this is all we are giving you. but they still say speeds are unchanged.....just holding on till dsl comes knockin on my door.....

member for 13.8 years, 283 visits, last login: 7.3 years ago
lodged 12.9 years ago

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Review by dboling See Profile

  • Location: East Rutherford,Bergen,NJ
  • Cost: $49 per month
Good "There are no good points unless they go out of business."
Bad "To many to list in this life time."
Overall "There out for the buck and could care less about there customers."
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From an ISP Owner/Operators point of view.

To start with I hate saying anything bad about anybody, but this one is one of those exceptions.

I own an ISP in NY and supply DSL but unfortunatly I'm unable service the NJ area at this time and am stuck with using a different ISP.

Comcast is the worst ISP I've ever seen. They could care less about customer service or the customer in general. I am one of those people who fell into the @Home/Comcast change over. Total I've got 15hrs of sitting on hold with comcast trying to get my connection up and running. 6 - 7 hrs was just finding out that the modem they supplied me was not compatable with their network. They did schedule a so called tech to deliver a modem swap after 5pm. To my suprize they showed up on time, which is a 1000% improvment to previous on site appts. They said my service would be up and running by 9pm that evening, it wasn't. I sat on hold for many hours trying to get ahold of someone that could help get my machine online with their network. While I was on hold I was disconnected so many time I thought I was in training to be a telemarketer.

To cut the horror story short, the Comcast Tech Support, Tier 1 Support and Tier 2

Support could not get me online. It didn't seem that they even cared.

I did manage to get my machine online but is was to my own efforts. I run many Operating systems and I chose a simple one for comcast to help me with "Win XP".

I set my XP box up with there DHCP which I did get online, only after shutting down my Redhat 7.2 box. I have a decent sized network at my home and have never had any problems accessing my internal machines, until comcast. If you run DHCP then you have no options to arp any more IP's on that box. ie. if your internal network is on a reserved set of IPs you wouldn't be able to ssh, telnet, ect to them since reserved IPs are not recognized on the Internet. I have 2 IPs with comcast and am not able to get the second one working. At this point I don't care, I'm in the process of terminating my Internet and Cable service with comcast. I feel I would be better of sending smoke signals in binary.

For those of you that don't care if your internet works or not and you have an internal network such as I do. setup a Redhat box or any Unix/Linix box that will do DHCP and ipchains/ip forwaring. Make the unix box your gateway then pick a reserved ip block such as 192.168.1. . arp one of those ips on your unix box.

Simple example. "ifconfig eth0:0 192.168.1.1 up" then number your machines on your internal network with 192.168.1.2 and up netmask 255.255.255.0 gateway 192.168.1.1. you must configure your ipchains/ip forwarding on your unix box before the unix box will act as a gateway. I could give you an example but don't want to ruin your fun.



member for 13.3 years, 318 visits, last login: 2 years ago
lodged 12.9 years ago

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Review by dmbfan See Profile

  • Location: Magnolia,Kent,DE
  • Cost: $39 per month
Good "It's only thing available"
Bad "DNS sucks,no online banking,roger wilco,gamespy, download terrible compared to former @home, upload still capped at 128"
Overall "if it is only thing available get it, if not dont waste money its not TRUE broadband,"
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DO NOT WASTE YOUR TIME AND MONEY.....since comcast took over for @home it has been terrible,half the sites i visit are not in comcast dns, first hop is a proxy server, download capped at 1.5, upload 128k. Talks of limiting how much you can download in a month are in the process, my suggestion do not support the monopoly comcast is trying to start. Finally the tech support (if you give them the credit of calling them that) is just as bad as the service.

member for 12.9 years, 14 visits, last login: 12.6 years ago
lodged 12.9 years ago

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Review by jvcotton7 See Profile

  • Location: Jersey City,Hudson,NJ
  • Cost: $45 per month
Good "?"
Bad "Comcast Broadband Incompatible with Windows XP (!!!)"
Overall "incompetent"
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We got our "conversion package" from Comcast, since they are dumping @Home. We installed it, and nothing worked. When we called for technical support -- and I am not kidding, exaggerating or lying -- we were told by their technical support staff that COMCAST BROADBAND IS INCOMPATIBLE WITH WINDOWS XP -- and we were told to roll back to our @Home settings, which will work, so we're told, until the end of February.

Probably a big shock to all those Comcast customers who bought new PCs for Christmas, eh?

This is outrageous. I hope this ends up in the press and Comcast gets screwed. If only the DSL service in this area were better (Verizon... don't even ask!)

Jeffery

member for 12.9 years, 4 visits, last login: 9 years ago
lodged 12.9 years ago

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Review by sikoma See Profile

  • Location: Short Hills,Essex,NJ
  • Cost: $45 per month
Good "Nothing much... I never get disconnected."
Bad "The transition from @home to comcast was terrible. The auto update cd blows!"
Overall "It's pretty good if you are a new customer. BUT if you are going from @home to comcast, DONT get it."
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Since @home signed chapter 11, I got a transition kit from comcast@home that basically updates my internet setting.

They sent me a cd that supposedly updates your email setting, browser setting and etc. It wasn't much of a help at all. I wanted to configure everything by myself due to the fact that my pc is wirelessly connected by a wireless router and I got a hub between the router and the cable modem.

My internet setting is nothing ordinary because my PC's local IP address is the one assigned from the router and the router has the manually-configured information such as the DNS, IP, and the gateways.

The biggest thing that made me mad was that my IP addresses got changed completely. I really dont care about the one that I use for school work and entertainment. However, the problem is with the other PC witch is connected to a VPN(Don't ask me why).

Hence, I will have to change the server setting but the server is located in California!!!

I have to ask the network admin to do it... What a drag.

In addition, the setup cd "optimized the internet setting" so I wouldn't waste a lot of bandwidth downloading mp3s and such. My RTU value and max window receive setting were reduced when I looked @ the registry.

My DL speed is around 350kilo bytes and UL is around 12kilo bytes. Multiply those numbers by 8 and youll get them in bits.

I guess this auto-configure approach sounds splendid if you only have one pc without some complicated settings and you really dont know anything about computers.

If you are a new user, get it. If you used to be a comcast@home user, it wouldnt be a good idea... I would definitely go for road runner or optimum online...

PS road runner is available in my area but no one knows about it

member for 12.9 years, 1 visits, last login: 12.9 years ago
lodged 12.9 years ago

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Review by (hidden by request)

  • Location: Marydel,Kent,DE
  • Cost: $39 per month
  • Telco party @link
  • CLEC party: @link
Good "Only good thing the software is user friendly!"
Bad "The software faults w/ Win95, WinME, WinXP, slow, could be alot better. =p"
Overall "Give it time.. it will eventually get better. Hey, they are doing this with a short deadline."
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This is a true horror story.

You think some of you had it bad with @home? Wait until Jumpstart kicks in. It's very slow, the software conflicts with many different operating systems, and if you double load the software, guess what? Time to format/reinstall. It's really new, so it's understandable. All this is comming from someone on the inside. =) Most of you don't have it yet, only a remote state on the east coast so far. Side note: People, don't call in 3 minutes from when your cable went out, do you know how much willpower it takes to keep from making your day even worse?

-Imperfection (like I would state my real name, duh.)


(review was emailed from domain home.com)
lodged 12.9 years ago

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Review by phila418 See Profile

  • Location: Damascus,Montgomery,MD
  • Cost: $39 per month
Good "Speed, when working"
Bad "Consistency of connection"
Overall "Appears they sign up customers before the system is ready"
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Ordered Cable service from COMCAST (Montgomery County, MD) on Nov 7. Self Install kit arrived Nov 13. Could not install due to no connectivity.

The installation went flawlessly on following morning when I had connectivity.

Cannot get on site support to check cable signal untl Nov 29 - two weeks from placing a service call to getting support is rediculous.

Apparently I can only connect from about 8AM to 5 PM - other than that the modem lights just blink and give me no connection. On Thanksgiving, no connection all day. Is it possible that at night and on Holidays that the number of TV on in the neighborhood can affect cable modem connectivity?

If this was working it would be great, but I am trying to telecommute and I cannot work from home with this kind of connection.

The setup process sets the POP, SMTP, PROXY and NEWS servers to "MAIL". "MAIL", "PROXY"and "NEWS" - unfortunately these are all unresolved (unknow host to DNS servers). I had to call and get the rest of the address - such as "mail.xxxxx.md.home.com" in order to get it to work. Seem no DSN suffix search order can be entered with DHCP.

I would not recommend until COMCAST get their act together and learns how to provide service in a reasonable amount of time. I will wait to seee if they solve problem when they come out on the 29th - otherwise I will try DSL.

member for 13 years, 124 visits, last login: 242 days ago
lodged 13 years ago

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Review by techtalkradio See Profile

  • Location: Tucson,Pima,AZ
  • Cost: $39 per month
  • Install: about 2 days
Bad "Extremely Slow Connects - I'd be MUCH better off with DSL"
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So I moved, When I moved I was still within the same @home provider area. Comcast Cable. Sounds like it wouldn't be a problem. I was first told by the people at Comcast that I would just have to move my own Motorola Surfboard Cable Modem to the new area and everything else would stay the same. They scheduled a technician to come out to turn on the outlets and that was all I needed. The day the install was to take place, I was called and told the install would be two hours later due to the fact that a High Speed Internet Installer would need to come out and install my modem. I told the CSR that I already had the service set up at another location and was just transfering service and already had a personel modem. She told me that they still had to come out to check it, plus they didn't have my modem on file...I told her it was on the other address. She said...(This is getting silly isn't it) there was no modem on file at that address and it shouldn't be working.Hmmm...It was. Enough of that..The guy comes out..Installs the Com21 modem and tells me they would be out the next day to pick up the Com21 and I would then be able to hook up my surfboard and of course...they never showed. Fine and Dandy except I am getting about 100kbps downloads. I've done the test at DSL reports and called for a technician. The guy came out and basically looked at the computer...(Visually staring at it..) tried a ping test to an address without the .com or .net. Said there was no RF problem...by looking at it..and stated "They had seen this problem in the last few days." He also stated they were adding a new DS3 as early as tonight (Two days ago) and check it for the next week to see if it improves. I'm still getting now under 230kbps with a huge amount of packet loss. The tech said if it didn't clear up within a week to call for another trouble call...I think I'll call for DSL...It's got to be better!

member for 13.6 years, 16 visits, last login: 9 years ago
lodged 13 years ago

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