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Review by darkliege See Profile

  • Location: White Lake, Oakland, MI, USA
  • Cost: $39 per month (12 month contract)
null
low speeds, often disconnected and horrible tech support
Its a nice steaming piece
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

total crap. I had gotten @home when it first came to this area. It wasn't great but it worked and it was almost worth the money paid for the service. Now with comcast I am get 56k speeds nearly all the time. I can't even listen to a freakin streaming music station. Games are out of the question too.

No one knows what the hell they are doing or unwilling to try and make some changes around here. "Oh no, I'd be too expensive to keep everyone connected all the time, haha no nono, less people to a node is a stupid idea, it'll never work! I'm just an idiot tech, but since you aren't me you don't know anything even though you've taught me things about how networks work that I didn't know before because it saves comcast money not to train me."

If God would only turn his back just for a second, the district pres of comcast would be lacking some vital reproduction organs.

member for 22.1 years, 8 visits, last login: 22 years ago
lodged 22.1 years ago

cabIeguy
join:2002-02-04
Schenectady, NY

cabIeguy

Member

believe me

...those of us at comcast wish they would set it up like it was with roadrunner.

Damn idiots in their suits think they know how to set up a network. Perhaps they should switch off their T1's and T3's and try using the service for themselves to see how they like it eh?

I know this sounds difficult, but be patient...hopefully with enough complaints they will switch it around and set it up like roadrunner was...
rushloww
join:2000-10-13
Woodbridge, VA

rushloww

Member

Re: believe me

My connection was very similar in the Dale City area right after @Home announced their bankruptcy. I was getting ready to cancel as well. Just before I did, my connection cleared up...don't know what they did, but it's actually better now than when it was still @Home.
kodiac
join:2002-01-15

kodiac to cabIeguy

Member

to cabIeguy
they plain out right..SUCK. why give them 52.00 a month for crap connections. Copper is lame and noisy like there networks. If you want speed go DSL. There is much more to dsl than speed too.!! Comcrap's mail is another issue but once i have dsl and i see it working fast then goodbye to these creeps COMSHIT. IF dsl doesnt work out for me then i will go back to a 56k line for year or so until someone fixes the system. This isnt a year to be patient when it comes to waisting money. the impulse buying is over for smart ones, and for dumb ones,they might need a crane to pull there heads out of there asses.

Another cable guy
@209.125.x.x

Another cable guy to cabIeguy

Anon

to cabIeguy
I believe that if you don't like the way that comcast internet is running, there is always 56k connections that are best suited for you then. With any new technology there are bumps in the road, but I guess with people like you (complainers) there shouldn't be. Thank you.

P.S. With 950,000 people being switched over, there are going to be a handful of people that will have problems. How about you try it? Well... you'll probably be flawless though.

TYLER03
@216.129.x.x

TYLER03 to cabIeguy

Anon

to cabIeguy
I NEVER READ AS MUCH BS AS I DID WHEN I WAS TOLD TO TAKE A LOOK AT THIS SITE. YOU ALL WRITE IN TO COMPLAIN ABOUT TECH SUPPORT AND WHAT A TERRIBLE JOB WE ARE ALL DOING. WHY DON'T YOU GO TO YOUR LOCAL UNIVERSITY AND TAKE A DAMN COMPUTER COURSE AND FIX IT YOURSELF. WE ARE NOT PHONE MONKEYS AND WE ARE CERTAINLY NOT PAID AS MUCH AS FEILD TECHS EVEN THOUGH YOU ALL SEEM TO THINK THAT.
I GUESS ALL OF YOU THAT ARE TRASHING TECH SUPPORT ARE THE BEST PEOPLE DOING YOUR JOBS. FOR SOME STUPID REASON YOU THINK THAT IF YOU CAL RANTING AND RAVING YOU WILL GET BETTER HELP, GUESS WHAT YOU WON'T.
ALSO, THE REASON YOU MAY BE HAVING ANY TROUBLES WITH COMCAST IS BECAUSE THEY ARE A NEW COMPANY TRYING DIFFERENT THINGS TO MAKE IT BETTER FOR YOU!!!!
SO ALL YOU PEOPLE WITH NO LIVES TRY TO GET A JOB IN TECH SUPPORT, BELEIVE ME IT WON'T HAPPEN, WHO WOULD WANT TO HEAR ANYONE S WHINEY AND IMMATURE AS YOU!!!

SO EVERYONE THERE IS MY PEICE IF YOU DON'T LIKE IT TOO BAD,
YOU GUYS DON'T THINK OF ANYONE ELSES FEELINGS BEFORE YOU START TRASHING US!!!!
Coroner7
join:2002-01-02
Ypsilanti, MI

Coroner7

Member

Would Anybody Be Interested?

I had put in a complaint to Jennifer Grandholm (Michigan's Attorney General) about comcast and their tactics. I have had repair people that were suppose to come to my house and never showed up, come to my house and not be able to get my the cable service runnining and try to blame my computer when Mediaone has worked on my system for 2 years. I finely found someone who could fix it, and he did and they don't want to pay $60.00 in labor and pay for the day I lost from work to stay home and wait for thier no showin sorry as**s. Anyways if you have had any simular problems where you have suffered any similar loses from comsuck please email me I am seriously thinking about a class action lawsuit. That is the only way the Attorney General will take the case, they won't do individuals anymore. Leave a reply.

Coroner
mold guru
join:2002-01-09
Belleville, MI

mold guru

Member

Re: Would Anybody Be Interested?

Yes I would be interested in joining your fight, as I too have been a victim of Comcasts insults, no-shows and 4-6 hour hold times then getting disconnected after being so patient. Please post phone # of att. general. I am sure you will get enough people who will join you.
Zippy3
join:2002-01-30
West Bloomfield, MI

Zippy3 to Coroner7

Member

to Coroner7
I would love to see a class action lawsuit.
I've been telling everyone i know who uses comcast to file a formal complaint with Jennifer. Once she has enough complaints, she can file a class action lawsuit
Coroner7
join:2002-01-02
Ypsilanti, MI

Coroner7

Member

Well if anyone is interested please do leave me a e-mail and we can get it started. We will need several people to start out with.

And to one guy (Sheaversnake or something)who commented about quit the whining. Well if I was able to get a DSL line in the part of Ypsilanti I am in I would. I would have been gone. But I can't. But I was promised the same speed I had with Mediaone and I am now at 1.28 MBPS with Comsuck and I was at 3.00 MBPS with Mediaone. just go to the test page and run the test. As well as the fact that they sent out their "best tech" and he couldn't find that the network card that was in the computer THAT THEY PUT THERE was no good and I had to pay someone to fix it and now they don't want to pay $60.00 for the labor charge. But I bet if you go and test your system it will come back 1500 MBPS because I bet your Dumb Ignorant As* works for Comsuck or your just that damb good!!!

Like I said if anyone is interested in filing a class action lawsuit leave me personal mail.

Coroner
[text was edited by author 2002-02-13 22:39:29]

[text was edited by author 2002-02-13 22:40:38]
mold guru
join:2002-01-09
Belleville, MI

mold guru to Coroner7

Member

to Coroner7
I sent you mail!!! Lets start rolling
ravinredman
join:2002-02-04
Waterford, MI

ravinredman to Coroner7

Member

to Coroner7
They didn't said out their best tech...CUZ I am the best tech(or at least I think so)..too bad I don't work in that system... I fell your pain and am really sorry that you are having problems.

LiLTizz
Back with comcast
Premium Member
join:2001-11-11
Ypsilanti, MI

LiLTizz to Coroner7

Premium Member

to Coroner7
They cancelled 2 yes 2 appts just last week for me saying "once an outage is declared appts are cancelled" cant they call I said! Ya im with ya, Jen's hot on there ass too! believe me
Kevin
ravinredman
join:2002-02-04
Waterford, MI

ravinredman

Member

Please be patient

Please bear with comcast. They are trying their hardest, I know I am everyday in the field to get things running smoothly. Please give them time and don't be mad at the messenger

Hey when It is running good comcast is the best u can get...with the exception of a T3. I treat every job as if were my house and am nice to the people no matter what they say.
[text was edited by author 2002-02-12 20:38:28]

[text was edited by author 2002-02-12 20:40:27]
WCChucky
join:2001-01-26
Dearborn Heights, MI

WCChucky

Member

Re: Please be patient

I am afraid not mediaone blows them away and alway will pro customer rates are outrageous 99 dollars there network cnat handlwe all these people hell my 1st hop has a 40 to 160 ms ping a guy i use to play internety games with in novi i have a 9 ms ping to 1 hop tis network is bull period!
Coroner7
join:2002-01-02
Ypsilanti, MI

Coroner7 to ravinredman

Member

to ravinredman
Be patient? I have been more than patient... I was supposed to have a service tech come to my house back in the begining of Jan. I get a call at 9:30 am that morning of the service call to tell me he won't be coming because they are sooooo busy (but yet they tell you we had minimal problems with our transistion, like they have techs sitting back playing table tennis and drinking cocktails just waiting for someone to call.) after I took a day off work and lost $176.00 and no one showed up and I still had no Internet from Dec. 24th. I then get ahold of the service tech Supervisor JERRY WHITE and he promises me a man will be they today to fix it (which was Jan 12th) he could not fix it because the ace tech couldn't figure out the network card the COMSUCK owns was no good. Then when I finely get someone out who can fix it and did and they don't want to pay a $60.00 labor bill? because this guy fixed something they could not. Comsuck is a joke...

Coroner

shag
@waldlk01.mi.comcast.

shag

Anon

im not the only one!!!

I live in whitelake also brotha....and I WANT @HOME BACK!!

I was smooth and fast 100% of the time....now im smooth and fast 10% of the time...

i used to get 2.5MBPS download then comcast came in and hosed everything.....@home used to be capped also at the 128KBps upload rate..but i rarely got that...comcast im suprised to say does give close to the 128k ...about 110 im getting.....but my download SUKS....its choppy....its fast its slow...fast....slow....all around joke
at least with @home it was smooth and consistently MUCH faster than comcast...can u say DSL???
rlatting
join:2002-02-13
Genesee, MI

rlatting

Member

Re: im not the only one!!!

Comcast@Home advertised and provided a 128Kbps (BYTES/sec) upstream. Now they tell me that the "Comcast High Speed Cable" has a 128kbps (BITS/sec) upstream. Their "Getting Started Guide" states that "@Home offers download speeds up to 100 times faster than 28.8K phone modems." 28.8K x 100 = 2,880,000 or 2.88 megabits/sec. Now I'm told that the downstream cap is 1.5 megabits/sec. This is not "as fast or faster" than what they provided before, folks.

Robitron
Premium Member
join:2002-02-01
Plymouth, MI

Robitron

Premium Member

Re: im not the only one!!!

Only part of the reason I left them! Hit 'em where it hurts! In the wallet! If I break the law, I get a fine (money out of my pocket). That makes me think twice about breaking that law again!
shivernshake
join:2002-02-13

shivernshake

Member

I am so tired of all of you

I have had comcast now for 2 years. I am not going to tell you that it has been great but it is better than any other isp. Now i am going to tell you why so pay close attention i don't want to loose you idots.

Fist of all you people that didn't have any problems before comcast switched: Roadrunner when they first started set all there customers up in static and continued to do so through out there short life.So did comcast for the most part. What this means is your computers didn't have resolve there ip's through DHCP. Now comcast have made there system true DHCP and your crapy computers don't resolve there addresses half the time but its never your PC, is it stupid. If you took care of your systems like your car with regular defrags, software and driver updates you would have no trouble.

Slow speeds: Most of the time it is "your PC". The speed on comcast network is always the same 1.5 down and 128K up when you leave there network they have no control over how fast Joe Shmo's site is. Run the Pirf test on the CD comcast provided you with and you will see.

Now im not going to say that i haven't had trouble because i have. With my mail and my connection during the switch but now that they are finished all is well again. I'll give you some advise " if you don't have a clue as to how a broadband network works shut up" there is nothing faster. Get dsl then you can deal with Ameritech if you would like to, there even more fun than comcast. No one has forced you to get the service and you guys are keeping it even with the trouble because you know even at it worsed it still better anything else for the price.
Brutus1234
join:2002-01-26
Utica, MI

Brutus1234

Member

Re: I am so tired of all of you

Shiversnake, your comments are so absurd that they hardly deserve acknowledgement.

First of all, Comcast is offering a service to a market that may or may not be computer experts. The obligation is theirs to offer a service that is compatible with what their market has as home PC's. They don't identify to people that they need to have the most current PCs and operating systems as a basic requirement to work with their service. RoadRunner didn't have a problem and it doesn't seem to be an issue on any of the other competitor forums. When Ford Motor Company had Explorers bursting tires last year, they didn't tell their customers that it was their problem they drove on hot days. They (as Comcast) need to provide a product that meets customers needs and habits.

Now as far as the technical merit of you comment you are also wrong. I personally run a Dual 1.4 gig machine with a 14 day old installation of Windows 2000. I certainly have no lack of power and my operating system is as clean and current as anyone could expect. 3 days last week I had no web service and - it was not due to my machine. When I monitor my downloads with bandwidth meter, I see constant spikes from 3Kbytes to 300Kbytes per second with an overall average of 160Kbytes (approx 1200 Mbits) under ideal conditions at 2:00AM and averaging 30-80Kbytes during daytime hours. This was never the case on RoadRunner or @home service.

If you're happy then more power to you but lighten up on those of us who don't have your luck.
shivernshake
join:2002-02-13

shivernshake

Member

Re: I am so tired of all of you

I was hopeing that i would get a responce from someone like you. I am going to speak very slowly so you understand "if you don't like the service you are getting disco it go with another provider." and i am not lucky i have had the same problems as you and i reinstalled my os fresh 2000 and it took one of there techs coming to my house with his laptop for me to believe it was me. i made the corection and all is well. As far as your bandwith meter gos it calls out to the internet to a specific server that rep[orts back your speed. the speed on comcasts network, again comcasts network are exactly 1.5 down and 128 up if you are coming here to test speeds forget it the internet is not garenteed. how can comcast be responceable for speeds outside there network. read the fine print stupid speed isn't garenteed and the put that in the fine print because of idiots like you with inacurate bandwith meters.

I have nothing more to say but stop the incesent griping. if you don't like what you are getting disco, more bandwith for me and the other "lucky people"!!!!!!!!!!!
normwick
join:2002-02-13
Belleville, MI

normwick

Member

Re: I am so tired of all of you

here here....finally a voice of reason....i have abstained
from the constant b*tching and complaining....but i couldnt
help it....yes the transition sucked, but it was neccesary, it was done at a date much earlier than the company expected, and for the most part wasnt that bad in my area.
As for the speed issues, you are right on 1500/128 on their
network. What amazes me is the number of people using this BROADBAND connection for email only...why?
cabIeguy
join:2002-02-04
Schenectady, NY

cabIeguy

Member

Re: I am so tired of all of you

hey norm, good to see you post here.
Figure out who I am and you get a cookie.

It also amazes me how many idiots that get the service...
1) idiots that don't check power to the modem
2) idiots that don't check the cables (twisted pair, coax, usb)
3) idiots that don't know how to open a web page
4) idiots that use AOL with cable modems

...the list could go on and on.

These people should learn how to use a computer and live with dialup for at least 2 years before getting broadband so that they know how the service works and also the difference between the 2.
[text was edited by author 2002-02-17 01:24:23]
Coroner7
join:2002-01-02
Ypsilanti, MI

Coroner7 to shivernshake

Member

to shivernshake
I guess all that can be said is eat shi* shivernshake!!! and learn how to spell What is "Fist of all" mean?
WCChucky
join:2001-01-26
Dearborn Heights, MI

WCChucky to shivernshake

Member

to shivernshake
lol must be a comcast tier 1 tech!
Coroner7
join:2002-01-02
Ypsilanti, MI

Coroner7 to shivernshake

Member

to shivernshake
I agree at least a tier 1 tech.. hehehe
caveman017
join:2001-12-11
Grand Rapids, MI

caveman017

Member

Re: I am so tired of all of you

thats the tier 2 read sheet.this guy"obviously" knows his stuff there for he must be tier 2 LOL ahahahaaaaa .get a grip geek your explaination isnt going to stop anybodys bitchin so STFU!---you do know what this means. right?
amtech4
join:2001-03-21
Richmond, VA

amtech4 to shivernshake

Member

to shivernshake
You use Thier shi**y software thats why you can't get the speed. That crap fu**s up machines. I am a computer tech among other things and I have been removing their software off machines for over three years because of all the problems it causes. And if you believe what they or their software tells you. THEN YOUR A FOOL. I also design networks and i can tell you their system is alot faster than 1.5. I had 3 meg down and 1.5 meg up for 2 and a half years before they capped it. They will keep reducing our service because it saves them money and they make more profet. If they decrease service to customers they don't need as much bandwidth on their backbone. You must have had sucky service to begin with so you don't know the difference.
amtech4

amtech4 to shivernshake

Member

to shivernshake
Oh i forgot about their Dhcp. I see you have been talking to comcast about their "true DHCP " HAHA thats a joke. They tried to give me the same line of sh*t. Their DHCP changes your ip while your online browsing this disconnects you until you reboot " NOT A TRUE DHCP " A poorly configured one YES. Your ip should not change until you reboot regardless. Get your sh*T STRAIGHT.
caveman017
join:2001-12-11
Grand Rapids, MI

caveman017

Member

Re: I am so tired of all of you

now there is a voice of reason

Robitron
Premium Member
join:2002-02-01
Plymouth, MI

Robitron to shivernshake

Premium Member

to shivernshake
said by shivernshake:
Now comcast have made there system true DHCP and your crapy computers don't resolve there addresses half the time but its never your PC, is it stupid. If you took care of your systems like your car with regular defrags, software and driver updates you would have no trouble.
I didn't know an 850Mhz laptop with 312MB of RAM was crappy! Maybe the 766Mhz with 312MB of RAM I purchased a month earlier was and why my brother now owns it.

Something else you need to know: I am what they call a power user and now they want to charge me for what I know? I don't think so! That's the reason I left them, never to return unless MAJOR changes are made.

Dialup is slow, but trustworthy AND honest!
jimbos76
join:2002-02-04
Marlton, NJ

jimbos76 to shivernshake

Member

to shivernshake
You get a 7 day lease on your ip. If its dropping off you got problems
shivernshake
join:2002-02-13

shivernshake

Member

hahahaha you guys just don't get it. Im not bitching about my service and im not telling you what was wrong with your system. What i am bitching about is the fact that all of you use this site to bitch about service but you never do anything about it but, bitch.
What i am saying, and again i'll talk slowly so i don't loose you all again. IF YOU DON'T LIKE THE SERVICE THAT YOU ARE GETTING, CANCEL IT. GO WITH ANOTHER PROVIDER, but please stop bitching, you guys sound like a bunch of babes.
Your not under contract to keep the service, i don't care how you think cable modems work, i don't care if you think i am an idot. DISCO your service, please go back to dial up or dsl, what ever, more bandwith for me, and all the other normal people!!!!!!!!!

Gwilson33
@ypeast01.mi.comcast.

Gwilson33

Anon

Goodbye, Comcast

2 days ago I sent a change of email address to 31 addressees via Comcast email. This caused their system to identify me as a spammer and turn off my outgoing email - seems there is a limit of 25 addressees, although this seems to be secret info. I have now spent over 3 hours on 2 different days unsuccessfully trying to get it fixed. They have made promises they have not kept throughout this process. Now I have been told that they have mailed a letter to me and I must wait to get that letter to fix it. Add this to the extremely slow connects (download times of 50 kbps) and it is just too much. I will be trying a new service as soon as I can get it arranged. I can recommend these people to no one at this time. They are completely unable to handle the customer service needs that their poorly planned transition has created. I have no faith that they are a company who will miraculously get back on track.

Robitron
Premium Member
join:2002-02-01
Plymouth, MI

Robitron

Premium Member

Re: Goodbye, Comcast

GWilson:

I cancelled my account with Communistcrap yesterday! I'd rather be with a good dialup and networksplus.net suits my needs (except speed) very well. Only pay 14.95 per month too!
Coroner7
join:2002-01-02
Ypsilanti, MI

Coroner7

Member

Contact Your Attorney General

If Comcast has screwed you over or you want to protest the speed problems you should contact you Attorney General in your state ASAP. I was told by the Attorney General NOTHING will be able to be done unless they have several complaints. They will not do anything unless they receive numerous complaints as they have too many complaints about companies on a individual basis and cannot handle all of them. The more people that contact your Attorney General about the Comcast with a complaint the best chance there will be for action. All you have to do is log on the Attorney General's website, In Michigan the site is www.ag.state.mi.us/ and file a comsumer complaint. Just explain like I did about them promising to give me the same service I had with Mediaone and I don't get that same service, the speed was cut in half from 300 to 128 and comsuck says "Oh you can buy up teirs to get to that speed" I don't feel I should have to pay for something I already had and was promised. As well as other issues I had with Comsuck. So please do file a complaint. The more people that have a problem the quicker it will get solved. An beleive me in Michigan Jennifer Grandholm (Attorney General) don't play, she goes right after them.

Coroner
jimbos76
join:2002-02-04
Marlton, NJ

jimbos76

Member

Re: Contact Your Attorney General

read your sub agreement 1500kbdown 128kb up

wheelert$93
T L C

join:2000-06-01
Lynden, ON

wheelert$93

(topic offline) hope you guys get better service soon im still


System message: moderator action (wheelert)
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This entire topic was removed, either temporarily, or permanently.
Grosse Ile
join:2002-02-14
Grosse Ile, MI

Grosse Ile

Member

Be Patient?

Ya, Comcast sold @home's services for 45$ a month plus rental. They quoted 1.5 down stream and 384 upload (I never got close to half that). Now they drop upload to 128 then charge $40? I called to see if they offered different speed packages, oh yea they do... you get 1.5 down and 256 upload, all for the low low bargain price of $90. When I first got my @home cable in Grand Rapids MI, I was uncapped up and down. I was one of the people you downloaded songs on napster from in under 5 seconds. Then they too capped upload at 128k. Now... maybe you will get the song sometime today. Or uploading a flash file for a website or movie? Sometime this week. I sent a zip file of some images and things, around 460 Megs... took 18 hours!!! WTF??? High speed my A$$!!! Everyone offers 128k for upload, so high speed compared to what? I play online games, and 128k barely cuts it. Each player uses about 20-40kbs to play... so I am stuck playing a 32 player game with only 4-6ppl if everyone has sh!t hot 128k cable... that is unacceptable. I think we should all write letters requesting that quality packages at reasonable prices be offered. DSL offers 768/768 for $60, it isn't available where I live, but we are getting screwed by a corporation with more money then I will ever dream of having. They claim you or I will eat up too much band width, well if I could send my files in 5-10 minutes as opposed to 18-36 hours... which would be using the system longer? And you can't do other things when your uploading to servers, donÂ’t want to interrupt the transfer and start over.

They are charging a premium price for crappy to standard service at best.

And another thing about the Static ip/Dynamic ip. Why would they downgrade to a dynamic ip and then brag like it is an improvement? Now every time I turn on my computer I have to check to see what the ip will be this time so people can connect to me for voice communication or ip to ip connections. Also, since I can't tell my computer what the ip will be, it has to wait during boot up to see what the ip is resolved as, which takes longer to boot up.

Crap Service from a company that claims to care.

Oh and try to tell em your having a speed issue, and automatically there is nothing they can do to fix it cuz it is your machine causing the problem. Uh huh...that is way 15 of my friends or coworkers with it have the same problem? I say we drop em and watch the company crumble.

Review by dugoutview See Profile

  • Location: North Arlington, Bergen, NJ, USA
  • Cost: $59 per month
  • Install: about 7 days
In the unlikely event it's running -- it's fast
Down everyday 10am-2pm, Comcast can't/won't tell me why or give credit
Wait for an alternative
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Getting the service installed was a breeze, though it was @home back in Jan 2001. Sppeds were 3.5 up (down, I don't recall) for $59/mo. Soon after getting service the modem (RCA225) was out often during the day. I noticed that the outages happened from 10am - 2pm everyday of the week, without fail. The service during those times is up and down more often than a yo-yo. It got so bad that I just never used the service during that 4-hour span. Calls to tech support (approximately 8 per month, every month) yielded no solutions or assistance. To date, 4 techs have been to the house; the first 3 blaming my PC and firewall (as if my firewall knows the time of day). I now have a new PC and still have the problem, so they can't blame my PC anymore. I'm just angry that they cannot admit to the problem. The Comcast tech support is horrible -- wait times of hours on the phone, only to end up speaking to someone who can only read from a script. If not for forums like DSLR, Comcast would not have had their feet held to the fire with regard to their failed efforts at a smooth transition from @home to their own network. Now as a result of bad publicity they are offering credits for down time during the transition. How about my lost 120 hours every month resulting from their server dropping me every day between 10am & 2pm?

Now, after the transition to their own network Comcast has capped speeds at 1.5/128, which for me is fine. Of course the max speeds I see are nowhere near those numbers; with the average being 1100/112. Proxy servers in place prevent access to numerous sites, there has been no email set-up since the transition on 12/27/01. If not for the monopoly on cable in my area, I would select Optimum. I have access to DSL, but neighbors say it's very slow and not worth the extra expense. My hope is that Comcast can clean-up thier act, be honest and RESPONSIVE to their customers and provide a service that's aimed at giving their customer's the best broadband possible. Comcast advertises 24-hour access, but that does not apply to me between 10am & 2pm when I cannot even get 24-minute access -- it's more like fraudband than broadband.

member for 22.2 years, 13 visits, last login: 15.5 years ago
lodged 22.1 years ago

mjcrocket
Mjc
join:2000-12-02
Abingdon, MD

mjcrocket

Member

Mail

The old @home mail has been working fine! If you had your settings in Outlook express pointing to just "MAIL" for your POP3 and SMTP servers, then that is the problem! That is not the correct setting. You should have had the full name of your serving node. At this point it is too late to get that information.

Try entering this line in the Server Information section of your E-mail account for BOTH the POP3 and SMTP server.

MAIL.ABDN1.MD.HOME.COM

This setting works for me and has always worked.

pcman_1
@brndml01.va.comcast.

pcman_1

Anon

shotty service

you might want to get your ip and the rest of your network settings and change your tcp/ip from dhcp to static. that worked for me and now i am no longer getting booted off.
System

Anon

Re: shotty service

said by pcman_1:
you might want to get your ip and the rest of your network settings and change your tcp/ip from dhcp to static. that worked for me and now i am no longer getting booted off.
Hmm, I just got my transition "kit" (a form letter) from Comcast, and it said to make sure I was now using DHCP. Can I still use a Static IP address with Comcast on their normal service plan?
WinWord10
join:2002-02-10
East Brunswick, NJ

WinWord10

Member

Re: shotty service

Yes. I am also on the new Comcast network and it works for me.
BGreet
join:2002-02-12
Garwood, NJ

BGreet

Member

Re: shotty service

Unfortunately no you can't successfully use static ip for the new comcast service. It assigns you a new ip address every so often so technically you would have to call everytime it changed and ask them what it was which just wouldnt make sense.

ching
@roylok01.mi.comcast.

ching to pcman_1

Anon

to pcman_1
That is until your speeds drag down to nothing. The reason...the DHCP servers do a ping before issue. If your computer is off and the IP block on the cable router is small enough, you suddenly have an IP conflict with another customer now being assigned the same address. When your computer comes back on, suddenly you two guys have a problem! The only way out of this is for you go dynamic and pick up another, hopefully unused IP address.
logon0
join:2002-02-09
Oak Park, MI

logon0

Member

my email

saturday comcast switched my mail over to comcast and now my new password won't lwt me enter comcast don't know what to do its horible hehe I cant leave my e-mail cuz I cant acces it lol

joan a
Premium Member
join:2001-06-15
Troy, MI

joan a

Premium Member

Re: my email

Based on the theory that you did what you were told (hah, a luser RTFM?? - a cold day in hell), and you downloaded and installed the Client Foundation and Comcast Support software before you decided to break your email client, telnet into the mail server using the new user name and password they gave you. If you can get into the server that way, then you screwed up the settings in your email client.

If you don't know how to telnet into a mail server, you can either check here: »www.vivtek.com/pop.html for instructions, or download MailTalkX (a DAI for telnet)from somewhere and try it; it works the same way as telnet, the front end is designed for beings like yourself.

If telnet or MailTalkX don't work, even after you have found someone who can find the proper keys on the keyboard press them for you (I know it must be hard to go outside friends and family for help), don't be shy, call Comcast (888-675-1150) and ASK them to check if the account has been fully activated.

If the account is fully activated, then fire up the Comcast Support application, click on repair, choose Outhouse (your linguistic abilities indicate that you aren't capable of using a good client, so knowing you use Outhouse is a no brainer), pick your "go back" date (before you started messing around where you don't belong), and let the repair software scrub your dirty little fingerprints out of the ware.

When it's done, call the nice people at Comcast back, admit that you couldn't pour bits out of a boot if the directions were written on the heel and you had to turn the boot over to ready them, and (again) ASK them politely to help you.

The scripts that they work from have been carefully compiled from many calls by people like you; they already know HOW you will screw things up, their job is to identify WHERE you did.

For the record, the only affiliation that I have with Comcast is that they took up the agreement that I had with ATT@home to provide broadband to me; they are my employee, and as such, yellow-dog EULA and TOS not withstanding, their stupidities are subject to the same disdain and scorn as the rest of the idiots in the world.

John
eaassoc
join:2001-11-24
Hazlet, NJ

eaassoc to logon0

Member

to logon0
I too have Comcast cable. My understanding from Comcast, is that the Comcast server will not be up and running for email until Feb 28. Until that time you will be using @home for your email. The change will be automatic with Comcast's software that they sent you, if you use Outlook or Outlook Express. I use Eudora, so changes will have to be made manually on Feb 28. The settings for @home for the email was:
Mail server (incoming): mail
SMTP Server (outgoing): mail
Your email program will probably ask for your password. Enter it and it should bring you back to the @home mail server.
Hope this all helps
BGreet
join:2002-02-12
Garwood, NJ

BGreet

Member

Comcast: The New Evolution or Devolution?

I really think its pitifull the way comcast's service has gone down the drain in the recent times. With the "new" service, all I have gotten is downtime and unanswered questions. Constantly, I get a similiar problem to yours but my power, cable, and pc lights are all on. My idea on what it is? Purely CRAP dns servers which are CONSTANTLY down. I had to call tech support on their side about 20 times in this last month, and each time I got a new and rather humerous response. I would call one person and they wouldnt have a clue, call the next and they would say the dns servers are down in NJ, finally call another and they would say everything looks like it should be working, and this is all in the span of an hour. Its ridiculous how unorganized they are when their tech support doesnt even share information amongst each other. Also another funny thing that has happened to me more than once is when I am on the phone I was put on hold because their internal servers crashed and they couldnt pull up my info. I really think this service is screwed and personally I think I might be looking for dsl. Besides cable has been getting slower at a constant rate, dsl allows you to share your connection via a router or hub legally, and comcast is going to hell. Just my 2 cents.

Review by schwarta See Profile

  • Location: College Park, Prince Georges, MD, USA
  • Cost: $49 per month
  • Install: about 7 days
They are the only residential high speed provider here.
They are the only residential high speed provider here.
I would rather have dial-up.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Comcast is the only high speed provider to those who live outside the University of Maryland, Colleg Park, campus. There is no DSL in this area. As a result many students (like myself) get Comcast internet access, add a router and share the access with other students in their house.

Comcast is not reliable for anything. They have frequent outages, then fail to send people to fix the problem. One time there was no access at my house for 10 days. Now that they are switching over to their own network, not all websites work. Only websites that use certain ports work and many secure sights do not.

When I asked told a supervisor that they access had been out for ten days and that I needed to login to certain course websites, they told me I should USE A BACK UP SERVICE. That means they admit their service is not reliable.

I intend to report them to the Better Buisness Beureau.

member for 22.1 years, 2 visits, last login: 22.1 years ago
lodged 22.1 years ago

garrettmcw
join:2002-02-09
Hyattsville, MD

garrettmcw

Member

F*CK, me too

Yup, been having same problem with some sites not loading, especially secure ones. Tech support appears to be stumped; I have been on the phone for almost four hours today. They would like to send a tech to my house almost two weeks from now, like that's going to help. The tier 1 guy was useless, the tier 2 guy was nice but had to kick it up to the next level. They don't seem to think that they're having a problem in our area.

I'm at a loss. They're the only broadband provider, can't get DSL at my house.
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5

Member

Re: F*CK, me too

What type of modem do you have???
LemonTonic
join:2001-06-22
Westminster, MD

LemonTonic to garrettmcw

Member

to garrettmcw
If you or schwarta are still having these issues with secure websites, and have Toshiba modems, power cycle them. Leave them off for a good 30 minutes, and try again. That will update them. If still no good, call us back and let us know you have Toshiba modems.
mearnhardt7
join:2001-08-04
Azle, TX

mearnhardt7

Member

Re: F*CK, me too

What does recycling a Toshiba modem have to do with acessing a secure website? I also have a Toshiba modem and have never had trouble such as this. I have seen a pattern of high and low response times at the same time of the day. For the past several days the ping response time has been pretty good, but I had a 12 hour outage yesterday beginning after midnight until after noon yesterday. Fortunately, I was out for the day so I didn't notice,but my DSLReports monitoring showed it. I continue to hope that COMCAST will get its act together and perhaps Montgomery County can put pressure on them to provide the service they advertise.
Skipper2
join:2000-02-24
Hyattsville, MD

Skipper2 to garrettmcw

Member

to garrettmcw
I live in University PArk (Hyattsville) and have had BA/Verizon DSL for over two years now. Its been pretty trouble free the whole time. There have been a few email problems, but I can access my email from their web page usually. Not as fast as cable, but I dislike Comcast TV stuff anyway.
cabIeguy
join:2002-02-04
Schenectady, NY

cabIeguy

Member

Garret, try this...

First try removing your NIC from Device Manager then rebooting then reinstall the drivers for your NIC. Then see if that gets you to the sites you cannot access.

If that doesn't work, then perhaps a new modem is in order...
shezams
My Other Car Is A Zamboni
Premium Member
join:2001-08-14
Hyattsville, MD

shezams

Premium Member

Comcast is having problems

I can access sites using AOL through my cable connection that don't load using Comcast's servers. Comcasts servers are having issues - there are several threads addressing this. One workaround is trying a public DNS server, and using it until Comcast straightens theirs out. As for speed - well, that 2500 d/l is cut in half now, but like the rest of you DSL is probably not an option for me, either.
mjcrocket
Mjc
join:2000-12-02
Abingdon, MD

mjcrocket

Member

Secure Sites

In many cases the problem with secure site access is being caused by the software on the user's own computer. This is especially true with XP and IE 6.0.

Check your tools/Internet Options settings. There are many options there that can either improve or cause problems with your internet access.

1. Go to the Advanced tab and make sure "Use HTTP1.1 through proxy connections" is selected.

2. Go to the Security Tab and select Local intranet. Then select Sites and the advanced tab. At this point add the URL's of the secure sites you can not access.

I have been running XP in its various versions (Beta & Production) for about a year. The steps listed above have solved my access problems for Secure Sites that I was registered on with an assigned user ID and password. It appears that some sites or their hosting companies are using procedures that take advantage of XP's security features.

If things work right you will be presented with the Windows Login Screen for the site, not the site's Login Screen. If the login does not work the first time, select IE's REFRESH Icon, (If you look at the address line you will note that it is now filled with a very long code) once the page reloads you should be in the site.

This is not a COMCAST problem.

Further, if you are running a local area network off your cable connection and are having problems; that is also not a COMCAST problem. It is allowed, but the customer is expected to be knowledgeable in network operation or must hire their own network support/repair person to fix any problems.

If anyone depends upon the Internet, and can not afford to be without service; they must have at least one backup service or access method. This is a Standard Operating Procedure! The statement by the COMCAST person was absolutely correct!! Their statement does not in any manner imply the service is not reliable. It was based on your demands for uninterrupted service.

[text was edited by author 2002-02-10 08:22:01]

JTRockville
Data Ho
Premium Member
join:2002-01-28
Rockville, MD

JTRockville

Premium Member

This IS a Comcast Problem!

If I CAN get to a site when connected via dial-up, and CANNOT get to the very same site, from the very same computer, with the very browser/settings, when connected via Comcast, how can that be ANYTHING but Comcast's problem?

When using Comcast, in my experience, here's what you can expect:
1) With Comcast, your connection is down frequently (several hours every day)
2) Comcast's DNS server does not allow access to ALL the web sites on the WWW, so you have to switch to a public DNS.
3) Comcast's proxies cause web pages to time-out frequently, so you have to switch to a 3rd party proxy.
4) Comcast's customer support denies all of the above, so you have to spend weeks doing the research yourself.

Basically, you can expect to be dissatisfied. And you DEFINITELY need a backup service provider.
stonedtoad
join:2001-01-19
North Little Rock, AR

stonedtoad

Member

Transparent Proxies!

The problem with secure sites is that comcast is trying to implement transparent proxies that dont allow the proper return. In some areas they are not doing this. Its just another way they are trying to restrict what we can do with the internet access that we pay for. Next they will probably ban all sites with the word sex in them.....
The network is turning into a complete dog, that needs to be beat. The goal is to make it to where you can only surf the web and look at pages, not ftp or vpn.
WinWord10
join:2002-02-10
East Brunswick, NJ

WinWord10

Member

Disabling Proxy

Try going to Start > Run and typing "regsvr32 /u ahiehelp.dll" . That will disable their hidden proxy if the settings are in your computer.

Review by Camera Girl See Profile

  • Location: Troy, Oakland, MI, USA
  • Cost: $49 per month (month by month)
Comcast, Detroit. Short wait times on phone to Tech. Support
Mail and web are functional 25% of the time, very slow all the time.
They're on shaky ground to keep my business
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

AT&T @home transition is getting worse not better.

Tech support has a good attitude but lacking hard data as to what is really the problem with mail and web.

"we have to rebuild your account" and "turn off your modem for 1 minute and turn it back on" is all they can tell me. No end in sight?

member for 22.1 years, 3 visits, last login: 22.1 years ago
lodged 22.1 years ago


Spego
Ack
join:2000-11-07
Eastpointe, MI

Spego

Member

Time for Tubby Bye-Bye...

They put they proxies back up here on Thursday (2/7), . (they have been down for the last couple of weeks, and the connection was pretty good). Now I am lucky to get dial-up speeds...

Pretty good business model they have. Take a good service and flush it down the toilet...

Typical upper management morons...

(Tech support didn't even know what a proxy was...)

boumerlin
@stclar01.mi.comcast.

boumerlin

Anon

Re: Time for Tubby Bye-Bye...

>>They put they proxies back up here on Thursday (2/7), . (they have been down for the last couple of weeks, and the connection was pretty good). Now I am lucky to get dial-up speeds...

Is that what the problem is? I thought the connection speeds I was getting were too goo to be true. Connection speed in St. Clair Shores SUCKS!

Has anyone been contacted about setting up the comcast.net email address? Back in November Comcast assured us we would have plenty of time to convert everything over. Here we are moving into the second week of February and I've received NADA about setting up my email account. I think Comcast should contract with Excite to give us an extra month of @home email access.

Spego
Ack
join:2000-11-07
Eastpointe, MI

Spego

Member

Re: Time for Tubby Bye-Bye...

Whatever you do, do not download and run the software Comcast tells you to to change your mail server...

Once you get your username and password in the mail (mine came on 2/8), open Outlook Express, and open the "Accounts" option in the "Tools" menu...

Create a new account, and use these servers...

»comcast mail Q

That's all there is to it...

BVRETR
join:2001-10-11
Sterling Heights, MI

BVRETR to Spego

Member

to Spego
Man, I thought I was the only one having problems. Since the transition I have seen my download speeds go from 2.5mbps to 500kbps. The last couple of days have been even worse, Pages are taking forever to load, I get "pages can not be displayed", numerous server time outs, excessive packet loss, etc.

I have called "tech support" 7 times in the last week and a half and have yet to speak with anyone that has any idea of what is happening. Tier 1 is useless, Tier 2 are polite but unable to do anything or answer any questions.

Is anyone else in the Sterling Heights, Troy, or Royal Oak area been experiencing higher than normal service glitches the last couple of days?

This is bull $hit, it has taken 5 clicks just to get this comment to post.
timbo18
join:2002-02-04
Utica, MI

timbo18 to Spego

Member

to Spego
Me too, from what I here it's not going to get better... I called the Comacast in Philly and ask to talk to the chairman of the board about my problems. You don't get to talk to him, but you do get to talk to a tech that can solve problems, will call you back and see if things are working and has answers. From what I understand is that since they gave out all the free connections before x-mas the system is so full and busy that speeds will just get worst the pipe is getting full... What is in the EXE that Comcast wants you to run on your PC anyway?

Spego
Ack
join:2000-11-07
Eastpointe, MI

Spego

Member

If your in Michigan, try this...

It worked for me, so it's worth a try...

»READ:Poss temp fix if you think your behind proxy






Review by Sebastian See Profile

  • Location: New Haven, New Haven, CT, USA
  • Cost: $45 per month
  • Install: about 1 days
There are none!
1500/128 for $45.00 (POOR TECH SUPPORT)
Don't sign up unless you have no other options!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I was recently Transitioned from @Home to the 'New' Comcast network on Febuary 5th. My speeds ranged from 2900/128 - 3500/128 While on @Home, After the transition I now see 1000/90. And my speed wasn't suppose to change, said by Comcast.

Do you know what it is to be able to download at 450KB/Sec one day and then get switched to Comcast and only be able to download at 130KB/Sec. My service has been cut in half, I am playing Twice as much for half the service I USED to get..

DSL here I come!



member for 23.2 years, 3021 visits, last login: 15.5 years ago
lodged 22.1 years ago

yamate
join:2002-02-04
Sarasota, FL

yamate

Member

1500/128

And where will you get DSL that is as fast as you had with @hosed that isn't 4x the price?

Sebastian
Premium Member
join:2000-12-22
New Haven, CT

Sebastian

Premium Member

Re: 1500/128

Well, I can get DSL from my local telephone company for around the same price, Since the speed will be the same the only advantage would be a static IP and most likely better Tech support which matters to me.

I also can get the 'PRO' plan for about $100 a month BUT they guarantee 1500/384.
maxrez
join:2002-02-09
Newark, DE

maxrez

Member

One sixth download & one tenth upload!!

The @home service was going really well before it was changed over the comcast HSI. But after comcast took over my upload and download speeds have not been the same, but the price seems to be...interesting. When I used to download files from a good server(»www.fileplanet.com) I would get close to 800 kilobytes a second. And when I would upload(to other cable modem people in the world) I remember being able to send at AT LEAST 120 kilobytes a second. Now the downloads from fileplanet seem to be around 120 kilobytes a second (previously my upload speed) and my upload is about 12 kilobytes a second. I have not checked the latency yet, but it doesn't seem to be as bad as the bandwidth problem. I used to watch trailers for movies at »www.apple.com/trailers (which has an excellent server) the entire trailer would load across the bar instantly and the movie would start with a buffer of the entire file to deal with. Now I try to just "Stream" the file like your supposed to and it can't play. I have to stop it and wait for the whole thing to download, then play it. The only thing is that comcast advertises that you can now watch streaming video. While I know that streaming video is a vague requirement of bandwidth, I would assume be able to watch the same level of streams as before. I know that without the newest version of DOCSIS the service can't tell what packets on their network need to work fast(like voice, gaming, telephony, video) but it is clear that the service has suffered. Now I would not mind if the service is back up to par after 2 months of transition. Its just that there has been no mention about this so we have no way to tell if this will happen. I don't know the laws for Delaware about using outside ISP providers with local lines but if anyone can compete I would like to find them. (I would then assume I don't have to pay comcast and the other company, as I believe might be needed. that would be way too much money for the same thing.) Well if anyone else has any numbers to share please post here. I have the service in area code 19711.
[text was edited by author 2002-02-09 18:19:03]
K1235
join:2002-01-01
New Haven, CT

K1235

Member

Re: One sixth download & one tenth upload!!

I get about the same numbers at area code 06511. Down is from 1 - 1.2 mbps. Up is only 70 - 90 kbps. It's strange, but I notice that before the transition, Comcast raised the price from 37.95 to 39.95. I was getting 2 - 2.7 mbps(down) and 113 - 119 (up). I didn't really have any problems with the price until after the transition from @home. But now that the service went of 2 mbps dropping to 1 mbps, I don't like it. Plus the tech support really do not have a clue to what is going on. Especially, when I call them about the e-mail delays and spontaneous drops. I would run tests by sending e-mail to myself and from Yahoo to comcast.net it would take about 20 to 45 minutes to send/receive. also the spontaneous droppings would come during the day while I was surfing and tech support have no answers. I have SNET DSL in my area and I am thinking about switching from Comcast to SNET'S DSL.

Review by ital20md See Profile

  • Location: Randallstown, Baltimore, MD, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 7 days
Nothing ANymore sense they switched staff and providers
Upload speed at 8 k SORRY THAT DOESINT CUT IT
They suck dont use em if your a online gamer or song trader
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Well thats it im getting ready to leave @home

They suck!!!

They use to be the best thing on the block when speeds were 1.2 megs a sec download and 300- 400 k upload

But now sense they switched management it just gets worse

50 K A sec for 50 bucks ??/

I don't think so!!!!!

Im a gamer and I had to drop out of a return to castle wolfnestien Tourment due to crappy upload speeds -

If you wanna trade files with family like digital videos , mp3s, or any kind of fiLE

DONOT!!!! I REPEAT DONOT GET THIS SERVICE!!!!

There new management sucks all there trying to do is get every customer on 1 pipe they can so they have capped to the point you my as well use a 56 k modem

@hOME You suck and I hope your reading this

I have already argued on the phone with these peoples and do you know what they told me

Oh well go else where

Guess what I am and so is 70 % of your gameing customers

Someone get the old @Home guy back in here



member for 22.1 years, 2 visits, last login: 22.1 years ago
lodged 22.1 years ago


CFeicht4
join:2000-09-01
Oley, PA

CFeicht4

Member

Hmmmmm

I think a reasonable knowledge of the English language would help enormously.
[text was edited by author 2002-02-03 16:24:50]
rgarth
join:2001-12-27
Silver Spring, MD

rgarth

Member

Re: Hmmmmm

I understand his frustration, but also agree with you.
yamate
join:2002-02-04
Sarasota, FL

yamate

Member

Re: Hmmmmm

Well you only have to be computer literate I guess.

1) You have already left @Home. They call it CHSI now. @Home has gone! Yeah!
2) Speeds of 300K up most of us ex @hoses could only have hoped for. 120K is better than I ever got.
3) I read in one of the @Home newsgroups- Discussion I think- that they may bring in a tiered service- so gamers like yourself can have fast uploads- but will pay for it as you would be using more bandwidth.

Review by mjczub See Profile

  • Location: Hixson, Hamilton, TN, USA
  • Cost: $40 per month (6 month contract)
was good at one point
not any more :-(
don't even think about it
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Apparently, Comcast is conspiring against us. On the December 29, 2001 version of the FAQ (thanks to Google's cached versions):

"- Will my internet speed change?

No. Your internet speed will not be affected."

This is a quote from the FAQ. As of mid-January, this statement was gone. Over three thousand people have complained about this bandwidth cap, and this is just totally absurd. I had over 3 mbps constant w/ 4 mbps burst. This is crazed.

member for 22.4 years, 1227 visits, last login: 13.7 years ago
lodged 22.1 years ago


BVRETR
join:2001-10-11
Sterling Heights, MI

BVRETR

Member

Hey guy, do you have a copy of that webpage??

Do you have a copy of that original webpage you can post or email. I did a search on google and found where it should have been , but like you said, it has been removed. Did you save a copy of the webpage to you hard drive or print it out??

If so, please post or email me.

Thanks

mjczub
Pwnz0r
join:2001-10-19
Hixson, TN

mjczub

Member

Re: Hey guy, do you have a copy of that webpage??

Yeah, I have a copy. If anyone wants it, e-mail me at tatsukaze00@hotmail.com.

Review by badbean See Profile

  • Location: Middle River, Baltimore, MD, USA
  • Cost: $2 per month
  • Install: about 14 days
used to be nice
really sucks now
only get if u want to be taken advantage of
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Update: they still suck to high heaven, uploads are maxing at 14K, downloads at 90K. This is horrible, ADSL is so much better.And comcast continues to lie and say they are not capping me or anyone else in this area at this god aweful speed, yet everyone gets the same loust speed mentioned here. what a farce. This is just out and out fraud.

I got comcast service about a year and a half ago when Northpoint sdsl went out of business. I did have some connection and bandwidth issues at first, but after numerous phone calls and tech support calls they finally got someone out to my home to take a look. They replaced some lines and a spliter and also did some configuration stuff at the head-in and within a week all seemed fine. I rarely lost connection and was in internet bliss up until recently. Since they have recently switched over from @home I noticed that things have slowed down tremendously. I used to get like 600 kilobytes download and 120 kilobytes upload. I was very happy with this. Well now they have defintely capped the crap out of people in my area. Thing is no one warned us. I think it is because they think the average johnny home owner is stupid and will not notice. Well they are wrong. My current speeds are now 20 - 100 kilobytes download depending on traffic and time of day and a real crappy 7- 14 kilobytes upload. Ewwwwww. At first I thought something was wrong with my system or cable modem or line or some sort of misconfiguration. I am not the only one in this boat evidently as when I tried to reach tech support it took me 5 hours to finally get to a human on the other end. I am not kindding ... 5 freaking hours! I was extremely irked to say the least. I went from tier 1 support to tier 2 support to tier 3 support. Finally after many long waits and numerous phone calls they sent out some techs. The techs checked out my stuff and said they could not find anything wrong. ( three different techs arrived at the same time to my amazment). One of the guys told me that Comcast is capping the crap out of the lines so they can squeeze as many people on a sub net as possible, thereby producing them more money. He also informed me that Comcast is going to jack up rates and you are going to have to pay by the kilobyte so to speak. The crappy service I now have is going to be the basic service and if you want more speed you are going to have to pay dearly for it. Now another thing the makes me upset is if you watch the television commercials they say 50 x faster then a dail up modem, what kinda modem they refering to 2400 baud modem that came in a 386 pc ? Cause by normal real world math, not the pie in the sky math comcast is using, my speeds are about 10x faster then a 56k modem in download and about 2x faster in upload. I confirmed my belief about this capping by calling up my brother who lives maybe 1/4 mile at most from me. He also has Comcast. We decided to do some tests to see if it was just me or if he also was gettign the shaft from Comcast. We did some peer 2 peer file transfers as well as som eother tests. We should have gotten blazing speed considering our close proximity and being on the same network. Well guess what I got 7 kilobytes transfer speed from him and my up was so bad I could not even make a connection to him. Now if their internal network is this terrible, what kinda internet connectivity do you think you are gonna get? Also I get numerous internet lock-ups now. My brother also complained to me that he is also experiencing this. I usually get 2-3 lockups per evening. Sometimes speeds are so bad web pages fail to load and just time out. If you were to take a journey over to www.comcast.com and go to internet services and "what is it" you will find this fraudulent bar graft claiming that comcast delivers 1500 K . Hahahaha maybe a few months ago, but now it is more like 100 K on your luckiest day. Seems comcast has taken me and many others for fools. I have been contemplating sueing them in small claims court for breech of contract, fraud in the inducement and fraud. It will only cost me $5 to file in the local district small claims court and well worth the aggravation I will cause them no matter if I win or lose. I am also thinking of calling up the Maryland Attorney General's Consumer Grievence hotline and Better Business Bureau and lodging false and fradulent business practise claims against them as well. I mean if they are going to reduce my service I should also get a reduced fee? Seems fair to me. What do you guys think ? 1/15th the fee for 1/15th the sevice ? fair eh ?

member for 22.1 years, 6 visits, last login: 22.1 years ago
lodged 22.1 years ago

rgarth
join:2001-12-27
Silver Spring, MD

rgarth

Member

Nice Post

I've gotta agree with you.Don't know what the "boys from Philly" (COMCAST err!.., COMCRAP!) will do next. I'm in Burtonsville MD, and what a horror story it's been since 1/21. First I could not connect for four and a half days,countless hours (actually 16 hrs, now that I remember) with tech support, and now intermittent connex and lousy download speeds.They told me they no idea when it will be fixed and that I should just keep trying.How wonderful!

When I DID connect I did a traceroute ,and saw the 12.122.XXX servers in NY were the cause of the latency. Looks like the knucklehead "engineers" at COMCRAP thought that they could squeeze everyone onto the systems that they bought from AT&T. I mean, how stupid can you be! MD to NYC and back?, who's the genius that thought that one up?

What really irks me is the dishonesty and "let them eat cake" mentality of the COMCRAP corporation. Oh yeah, and let me not start about the download/upload speeds. I've got a buddy in Woodbridge, VA who uses COMCRAP and he's getting 2300/1000+ reliably. Hell' we were at work and he used Terminal Sevices and I saw the speeds on his client home PC. This is with the bandwith being diminished with us VPNing to him also!

He, of course is not going thru the AT&T servers and that's probably why. He laughed at my 500-1100 upload and 65-125 download. Hey!, if I was him I'd laugh too. When the F#$K a is COMCRAP going to realize that the problem is not going to go away by magic, and finally FIX THE DAMN PIPES TO AND FROM THE ROUTERS/SERVERS!.

If there was any alternative I would drop COMCRAP. I've already filed a formal complaint with them thru the Montgomery County Consumer Affairs Div.I supposed to hear from them on Friday.

It makes me mad when a company thinks of their customers as mindless jerks to be lied to,cheated on,and then increase their fees to boot!They have not a clue as to how to run a high speed internet network. Guess what COMCRAP? If you were to lose signal halfway thru the Superbowl, do you not think that your TV viewers would be enraged?

When you drop my Intenet connections, make my speeds so slow that a messenger pidgeon looks attractive, and then increase my F@#king fee!,how do think that makes me feel?

FIX YOUR HIGH SPEED NETWORK COMCAST!
Robert Morrisson
join:2000-03-31
Silver Spring, MD

Robert Morrisson

Member

Re: Nice Post

You mean traceroute actually does something? I was beginning to think it was a utility for displaying a lot of asterisks and the phrase "Request Timed Out".

The service has gone gone downhill since the cutover. Before, our speed was 800-1500 (based on the two DSL Reports test sites) and we could count on 800 most of the time. Now we are seeing speeds as low as 200, although today it was back at 700. I realize those tests are not always accurate but I am not interested in a precise speed, just an idea if the speed is dropping off.

The day of the cutover Comcast was not a nice name where I work. We had large numbers of people complaining about poor or no performance, VPN failure, and the like.

I think someone in this thread put their finger on the problem when they mentioned that Comcast is now using the AT&T network. If that is the case then we are going to have to suffer with the same stuff that helped them to go under. Just think - AT&T Comcast probably also inherited some of the same high level officials that helped make AT&T the wonderful company that it is.

Let's see, now. The local phone company has ruined DSL with their junky PPPoE connection. Now it looks as if the other phone company is going to ruin our cable service. The CLECs are drying up and satellite is too slow and expensive. So, what's left? In Montgomery County MD we have Erols in some areas but they want to bundle their long distance and local phone services with the cable.
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5

Member

Re: Nice Post

Hey did you mention VPN??? Did you realize that @home did not support VPN's??? Neither does Comcast!!! Comcast does have a Pro account that gives extended leaseson IP addresses for $95.00 a month, and there are some other features for business users.. There is also a business Division....

Comcast is a residential service only......check your T.O.S.

Pimp Daddy6
join:2001-12-06
Chambersburg, PA

Pimp Daddy6

Member

Re: Nice Post

Well ConCastman lets leave out the VPN. The service is still sucking. The service is slower than advertised with many problems and noone wanting to admit that there is a problem so leave out F*$king VPN. The service is crap, The techs are crap. Well Accually I cant say the Techs are crap for the simply reason they are not given any information to start with.
[text was edited by author 2002-02-01 14:46:27]
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5

Member

Re: Nice Post

Name is comcastman not concastman....lol
Robert Morrisson
join:2000-03-31
Silver Spring, MD

Robert Morrisson to comcastman5

Member

to comcastman5
There was a big flap last summer but that seems to have subsided.

Comcast sent notices to its subscribers that VPN would not be supported and that if they found a VPN connection they would disable it. I raised some pointed questions with them, as did a number of other people, and the word I got from Tech Support was that they didn't support it but they would not interfere with it if you had it.

There are some practical problems with VPN vs regular service but unless someone is tele-working all the time I can't see that moderate VPN traffic is any worse than streaming video or MP3 downloads. I connect for 10-15 minutes every day or two via VPN and I certainly would not pay them $95 a month for the privilege.

I wrote to the County about the problems and they told me that Comcast is aware of the speed problem and is working on it.

pooplord
@whtmrs01.md.comcast.

pooplord to rgarth

Anon

to rgarth
go ahead try and bring up a law suit..in your service aggreement in the fine print it says comcast DOES NOT guarauntee speed

Pimp Daddy6
join:2001-12-06
Chambersburg, PA

Pimp Daddy6

Member

Re: Nice Post

Hum well in my fine print I dont guarauntee payment. If Comcast wants to play this game fine.
[text was edited by author 2002-02-01 14:47:49]
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5

Member

Re: Nice Post

To be perfectly honest... you will lose that fight....your service will be turned off for non-payment..if you have cable tv with comcast....that will be turned off as well becouse the bills are together. Comcast does not have a contract with you....you are free to cancel your service anytime....And i think if you had already service that could even compare to the supposed lousy service you are recieving....you would have cancelled already....

Some people just like to complain
badbean
join:2002-01-30
Middle River, MD

badbean to pooplord

Member

to pooplord
Well there is a blatant imply that the speed is supposed to be high speed. They advertise on their website that it is 1500 K. They also say in advertisements it is 50x faster then dialup modems. Therefore it is an implied contract, which is in fact fraud in the inducement, surely making them a tortfeasor regarding these falsehoods and therefore liable for their actions regardless of what the fine print says. By like I said earlier, win or lose a small claims court action, who cares , Comcast would have to respond and defend otherwise certainly lose. It would costing them time, money and aggravation, something that is sweet as this is what they are causing me. would be really sweet if many people did the same thing, would really give em headaches!
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5

Member

Re: Nice Post

upto 50x faster then a 28.8 modem......check the fine print....the keyword is upto
i_m_weasel
join:2002-01-31
Pasadena, MD

i_m_weasel

Member

Thought I was the only one

I have been on the phone for MANY hours with Tier 2 support - only to be told it was AT&T's problem. Then they said they would give me AT&T's phone number so I could call! So, I guess if HBO goes out on my cable, I now have to call HBO - not Comcast! Funny, my check is made out to Comcast every month, not AT&T.

Every night I now watch the latency between Comcast and AT&T rise from 0ms-10ms at ~5pm to 350ms-400ms by 8pm. At about 6:45 is when it really starts. Just after 1am it starts to return to normal. This is quite a narrow broadband connection! I bought this to game online - which is now impossible with 400ms+ pings - my dial-up was about 150ms!!!!!!

I have been told by them that they know there is a problem - but they don't seem willing to say they'll do anything about it. I have a friend in Howard County who goes from Comcast to sprintnet - and doesn't have this problem at night. Apparently quality of service does not enter into this equation. With Excite going away, and Comcast having to transition ALOT of people, I could give them some slack if they'd admit there is a problem and that they will be fixing it. Even if all they do is change the routing in AA county I would be happy.

I will say that the 25% packet loss I was experiencing before the transition is gone. Of course, it takes 50 times as long to see that now!!!!!
paula1
join:2001-09-23
Waldorf, MD

paula1

Member

Waldorf, MD the same

What a coincidence! I had a Comcast tech here yesterday as well. The issue was my 7-13K upload speeds.

The tech had no idea until I told him what my complaint was. He admitted he was totally unprepared to deal with upload speed problems. To his credit, he tried.

When he left my upload speed was still just barely better than dial-up.

Now I start writing letters.
kr0n0s1
join:2001-12-30

kr0n0s1

Member

Re: Waldorf, MD the same

13K ... hello!!!! up upstream is capped at 128k .. which when divided by 8 gives you a max upload of 16Kbytes/sec

now figuring that no one maxes out their connection with out a bit of tweaking help .. you seem to be right on the ball as to what you can upload
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5

Member

Re: Waldorf, MD the same

Thanks for informing th public....the current cap is 128K up and 1500 down for all customers.....@home had a cap as well just wasn't in the database very well...so there are those that slipped through the cracks and got uncapped downloads...It's a brand new service, and yes there are bugs.. but i doubt you will find a quicker connection for less money....

JTRockville
Data Ho
Premium Member
join:2002-01-28
Rockville, MD

JTRockville

Premium Member

Let's Challenge Comcast

As far as I can tell, there are lots of customers who get great speeds during the day and deterioration to the point of utter uselessness at night. This morning I awoke to the awful hue of blinky, blinky, blinky - no service. I phoned the regional VP and my service was very quickly restored. Going up and down daily is truly "horror".

These threads also illustrate the growing number of unhappy customers:
»Review of Comcast XFINITY by mearnhardt7
»Review of Comcast XFINITY by JTRockville

badbean (great post, by the way), is contemplating a legal claim. I have mixed feelings about that approach. My guess is that following (or during) a lawsuit, Comcast would file their own legal claim: BANKRUPTCY, leaving many of us on the beach with no surfboard, and a longing to ride the waves. It's not likely we're going to be swamped with stellar communications providers who are ready, willing, and able take their place. And if there are, we'll be living in the new provider's version of transition hell - or some other torture.

I suggest we find avenues to see that Comcast emerges from this transition as a reliable provider of the high speed, always on service it advertises:

1. GET THE WORD OUT. Public perception counts. Any of you know a reporter or employee at the Post? They printed a pretty "rosy" picture of the transition. Set 'em straight: editor@washtech.com.

2. FILE A FORMAL COMPLAINT. Montgomery county customers should call/email Keith Watkins: 240-777-3793 (thanks mearnhardt for the info - see above link), keith.watkins@co.mo.md.us

3. CONTINUE POSTING. In this forum, and any others you can find. webmaster@comcastreallysucks.com would love to hear from you.

It's worth the effort
WE WANT ROCKIN' CONNECTIONS IN MD
dale88
join:2001-01-26
Alexandria, VA

dale88

Member

Re: Let's Challenge Comcast

The best way to get their attention is to drop the service (if you have alternatives). I am fortunate enough to have several alternatives in my area, so I signed on with Covad yesterday. DSL is now comparable or cheaper for the same speeds and has more options (VPN,newsgroups). I want Comcast to come crawling back to me with affordable, reliable service. If you have no alternatives, then complain to anyone that will listen.

JTRockville
Data Ho
Premium Member
join:2002-01-28
Rockville, MD

JTRockville

Premium Member

Re: Let's Challenge Comcast

dale88, I hope you share your experience with Covad. After reading your post, I checked my availability at
»Company entry - Covad Communications
and found out that Covad covers my area!

I now have a dilemma: I've been a Comcast/@Home subscriber since BEFORE roll-out (I was a beta tester). I have my gripes, and have filed complaints, but aside from an occasional blunder on an unusually large scale that leaves me with poor or no connection for weeks, they've provided me with service as advertised for years. Covad is practically a complete unknown to me. I haven't seen enough postings here from around the beltway to convince me they'd be any better. So my question is: do I stick it out with Comcast, in hopes that they will return to providing the *fairly* reliable service I've grown accustomed to? Or do I roll the dice and commit to 1 year of Covad?
Robert Morrisson
join:2000-03-31
Silver Spring, MD

Robert Morrisson

Member

Re: Let's Challenge Comcast

I had CapuNet DSL over a dedicated Covad line for 18 months, until CapuNet went belly-up. The service was excellent with only two brief outages, both caused by Verizon. It was great regret that I watched the light on the DSL modem go out this past November.

I tried Verizon DSL and Comcast cable and both were problematic. Verizon could not keep the speed up and it began dropping as low as 44k downstream and 4k upstream. It took over 8 months for Comcast to get their service working and until the switch-over it was doing pretty well. You can read the short version of a long story on my Website at »www.eagle-wing.net/Home- ··· ory.html, in the same section where I discuss sharing a broadband connection.

If Covad is providing the DSL service over their lines it will probably be OK, however, most DSL is now shared over a voice telephone line. If they are giving you a PPPoE, connection, which is similar to a dial-up but much faster, it may be as problematic as Verizon's connection. If, however, you get an always-on connection you are truly blessed.

If it is true, as someone in this thread has suggested, that Comcast is trimming the bandwidth so they can cram more subscribers on the network then the service is going to be useless in short order.

At this point about the only remaining broadband service is through the local Telco or the cable company and if cable heads south we will have nothing. With no real competition we all know what will happen. Prices will go up, service will go down, and when we call to complain guess where they will tell us to go?
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5 to dale88

Member

to dale88
Honestly...Do you really expect comacast to crawl to you with lower rates? Perhaps for a trial period... But is Covad offering you 128 up and 1500 down for 44.95??? Perhaps there are some bugs in a system they were forced to roll out 5 months early. and yes they probably should discount the service for those that are experiencing the bugs....but look into comparable service and i am sure you will be shocked at the pricetag.
badbean
join:2002-01-30
Middle River, MD

badbean

Member

Re: Let's Challenge Comcast

Hmm Comcastman, yes Comcast offers this, but they are not delivering, why do you think we are even posting here ???
ProGto
join:2001-12-04
Mechanicsburg, PA

ProGto to comcastman5

Member

to comcastman5
said by comcastman:
Honestly...Do you really expect comacast to crawl to you with lower rates? ....but look into comparable service and i am sure you will be shocked at the pricetag.
No I expect them to give me the 1.5/128 service they originally TOLD me I'd get. Now what's so hard to understand about that?? So far the only thing I've run across are techs with NO clue...I know more about their cable system then they do(service people). I had to throw one tech out of my house because he just sat there with his lap top doing NOTHING for 1/2 an hour. The bastard had his eyes closed!! I told him to pack his shit up and hit the road. Then I scheduled another to arrive.

Next month I'm going to start running an ad in the local newspaper to find other pissed off patrons of COMCAST. We are going to get this "service" problem straightened out.

If there are "bugs" that's fine. If they are working on them that's fine too. In the meantime, they can discount my monthly fee accordingly until they get their "bugs" worked out. I see you missed that part in your post

JTRockville
Data Ho
Premium Member
join:2002-01-28
Rockville, MD

JTRockville to dale88

Premium Member

to dale88
I think you're right comcastman. Although I think that tweaking your rates DURING this transition was a pretty bad idea, when I compare Comcast to Covad, Comcast wins. Covad offers: 608/128 dhcp for $49, or 1500/128 PPPoE for $59. Taking into account Mr. Morrison's assesment of PPPoE, I think Comcast's deal is more attractive.

So I'd like to reiterate my challenge ('ya listening comcastman): Let's get Comcast to clean up their act. While most of us can appreciate your dilemma of having to rush the transition, we can just as well appreciate an honest response. I think we'd all be less irate if we heard: "Yes, we've overloaded some of our routers. It'll probably take a few days or maybe a week to work out the kinks, please be patient." The responses I (and I think MANY others) got from Comcast were statements to the effect: "only you and a few others are having problems - must be your settings/modem/imagination".

All in all, I think Comcast has MOST of the elements already in place to be a rockin' provider. I hope they learn from this experience, and I'm counting on comcastman to encourage the execs to read this forum. Sure, some of the posts can be tossed out as the rants of raving lunatics. But you can also find plenty of intelligent, accurate criticism of Comcast. You'd have to pay some consultant big bucks for this kind of feedback, and you have it here for free. Use it.
JTRockville

JTRockville

Premium Member

MONTGOMERY COUNTY MARYLAND SUBSCRIBERS

When filing a formal complaint with Mr. Watkins, remember to specify that you'd like your complaint to be filed as a "formal complaint", and include your name, address, and phone.
said by JTRockville:
Covad offers: 608/128 dhcp for $49
Subsequently I found out that, due to my distance from the Central Office (CO), Covad will only qualify me for 144/144 @ $149. DirecWay satellite offers 400/? for $70. I don't consider either of these alternatives "high speed". So I'm stuck with Comcast.
Augeas0
join:2002-01-31
Bowie, MD

Augeas0

Member

Dead in Bowie

I have had no recognizable DOCSIS signal on my cable modem since Monday. Cable light on the modem going blink, blink, blink.

The change over went well...Then everything went to hell.

I've been without service on and off since the 22nd of Jan and when I talk to tier 2 I get the same old reboot your modem, maybe there is an outage in your area, are your settings correct, oh my goodness you have a firewall crap.

They really have no clue... Is there anyone else I can call to get this problem resolved... Does anyone else in Bowie, MD have service right now??

Techy
@iglou.com

Techy

Anon

This is how it works

I thought since its obvious no one here understands why there telling you its not a problem on thier end I would explain it. If your seeing problems on an AT@T backbone then comcast can't fix the problem. When an AT@T backbone server has problem it effects everyone on the backbone not just you, and not just comcast people. Comcast or any other ISP does not control anything past your local connection. So if your net congestion is coming from AT@T then it probably means there is alot fo traffic at the hop where you are getting the latency. AT@T is not going to care if you complain or not because this is a problem they will fix anyway. So IF you are getting congestion on a sub backbone, then it is not your ISP'd fault. BTW this applies to all ISP's not just comcast.
i_m_weasel
join:2002-01-31
Pasadena, MD

i_m_weasel

Member

time for Comcast to change ISP's then - right?

Then, as I would do if I could, its time for Comcast to change ISP's - right? They apparently can change when it is right for them, so now would be a good time for Comcast to be looking for an alternative ISP and let us know they are serious about fixing this pathetic situation. I would get off their case if they wouldn't just pass the buck.

BTW, althought I believe the problem does reside at AT&T, I have seen no proof that the problem does not reside on the Comcast end of the connection. The fact that I can ping that last Comcast node with very little latency does not mean all it well on the other side of the node/router/whatever connected to AT&T. But, I do suspect that AT&T gets saturated in the PM with all that fine east-coast Comcast (and other) traffic shoehorned into that pipe.

JTRockville
Data Ho
Premium Member
join:2002-01-28
Rockville, MD

JTRockville to Techy

Premium Member

to Techy

Router Schmouter, FIX IT

Thanks for the education, Techy. Tell me though:

Why is Comcast sending out techs to our homes, installing new modems and drops, and trouble shooting if the problem is with AT&T's router? Doesn't Comcast know that AT&T's router is the root of our woes?

Why to the phone techs insist that no one else is having a problem instead of explaining that practically the WHOLE EAST COAST is affected?

Why should I care who's router is problematic? I made a deal with Comcast. I shouldn't have to run down their list of suppliers of bandwidth (or paper & pencils or anything else) whenever a link in the supply chain is broken.
rgarth
join:2001-12-27
Silver Spring, MD

rgarth to Techy

Member

to Techy

Re: This is how it works

Of course they can control who handles their data. Also with the recent purchase of AT&T's cable customers by COMCRAP, who knows what else was in the deal. Perhaps routers/servers and switchgear.We're kidding ourselves if we are going to think of a billion dollar ISP as "helpless".

Tonight 1/31/02, Latency is still obsencely high.Download and upload remain slow, and I'm just waiting to have my connextion dropped due to line/network issue.

I have no sympathy whatsoever for this giant of a carrier, who is replicating like the Borg across the country's broadband markets.

If it becomes important to them they'll find a was to fix their lousy connex.

How can a company that just bought AT&T's cable operations not have the money to produce a high speed network?
Robert Morrisson
join:2000-03-31
Silver Spring, MD

Robert Morrisson to Techy

Member

to Techy
You might be correct in saying that Comcast can't control the AT&T backbone except that it is now AT&T Comcast.

Yes, we are now the happy customers of a service connected with the same delightful management that has made AT&T everyone's friend. This is the same AT&T that sneakily tried to slam my home long distance service as a condition of becoming an AT&T wireliess subscriber. This is the same AT&T that sends those "savings" checks in the mail, checks that if you cash them commit you to one of the higher priced long distance services. This is the same AT&T that telemarkets everyone to death.

To their credit, Comcast has been hard at work trying to improve their service. Unfortunately, they have far too many customers with problems to be able to fix everything in a timely manner. They don't assign their support staff very well, either. Someone in this thread mentioned three technicians arriving to fix a problem. When our drop had to be replaced we had about six people show up, just to run one wire from a pole about 30 feet to the house!

veronica
@aol.com

veronica

Anon

Re: This is how it works

the reason why they come in groups is because they are considered to be line techs and each one of them have different skills. Not only did they check your line but the service of others in your area. when you see them in groups larger than 3 then it's a line issue in your neighborhood...
comcastman5
join:2002-01-27
Baltimore, MD

comcastman5 to Robert Morrisson

Member

to Robert Morrisson
NOW AT&T COMCAST????? WTF???? Do you really think mergers happen overnight??? It will be over a year before anything is similar for AT&T and Comcast...Money has not changed hands yet and deals can be broken....and it's only AT&T broadband....has nothing to do with the long distance phone service....
Robert Morrisson
join:2000-03-31
Silver Spring, MD

Robert Morrisson

Member

Re: This is how it works

No, I don't believe the money has changed hands. There was a photo in a recent paper showing several officials in front of a sign reading AT&T Comcast.

My concern is that the same management that has helped make AT&T the not-so-popular company that it is will somehow infect Comcast. I really don't want to have to deal with their heavy-handed marketing tricks any more and if they are involved in my cable service I wonder just how much junk they will try to market to me.

I mentioned the long distance problem in passing. About two years ago I tried to sign up for their wireless service and discovered that the contract required me to switch my residential long distance service. This was not spelled out in their literature, the salesman never mentioned it, and I only discovered it by accident.

AT&T Wireless is no longer related to the long distance carrier and some of their sales staff will gladly tell you that they were not too thrilled with their marketing tactics, either.

CyberSEAL
@dalect01.va.comcast.

CyberSEAL

Anon

Comcast Sucks...

Well, I'm in Woodbridge VA and we've got the same latency problems as everyone else. While I haven't had connectivity problems since the transition, their DNS servers are all screwed up as well and I cannot access several websites I work on unless I use their IP address. Acceessing them by IP to work on is practically useless as well because of the custom ecommerce software that has their doman names hardcoded throughout.

I really wish comcast would get their stuff together. Either they lack the technical expertise to run a cable broadband internet access network, or their upper management is too stoopid to properly support and outfit their IT people. Take your pick, either scenario is true, and either stinks. I guess I'm gonna try Verizon DSl.

veronica
@aol.com

veronica

Anon

Montgomery County users

Just out of curiosity... what modems do you have??

com21?, if so try to swap out at the office on guddy dr., just a heads up.

•••••
ital20md
join:2002-02-03
Randallstown, MD

ital20md

Member

They use to be great

But there greedy ways are pissing me off

Im a big online gamer and with these crap 8k upload speeds I dont have good pings anymore

But its the only damm chocie I have here in baltimore county !!!
[text was edited by author 2002-02-03 14:54:08]
badbean
join:2002-01-30
Middle River, MD

badbean

Member

Re: They use to be great

yeah me too, this just is aweful. Comcast is the bottom of the broadband bucket anymore. It is pathetic and so sad and not worth the money anymore. What a disgrace, jeese I wish Excite had not gone belly up. Everyone is f*cked it seems

doober
join:2002-01-30
Essex, MD

doober

Member

COMCAST SUX !!!

This here describes my situation with the COMCAST HIGHSPEED INTERNET. NOT!!!

These letters are all to the BBB because of faulse advertisement, misleading service etc.

I’ve a big complaint over the service you are selling now on Internet access. Since the transition from Excite@home to Comcast, I had so many problems with my Internet connection. And I still have it after the technician was here earlier today.

First of all the e-mail doesn’t work 9 out of 10 times, I’m checking to see if anything have been send to me. And the down- and upload speed to and from the Internet are suddenly down with more than 70%.

Today Friday January 18, 2002 I had a technician out in my house to check everything. First of all I had some noise on my line (told by tech phone support ticket # 57765 and 62329), but I was told that it was a scam, to get me off the phone to tech-support. So he gave me a new modem installed it and left. Besides that he told me that everybody are complaining about missing speed to the Internet.

All this is something that happened after the transition to Comcast January ~ 2002. Even the TV commercials are changed now, to only 50x faster than a dial up modem instead of 100x as it was before. I want my speed back again. And I want access to the Comcast homepage, because I’m using it as my start page. When it was Excite’s homepage, I never had any problems with that. But now it takes much more than 5 minutes in 99 % of the cases, to download your homepage www.comcast.net if it loads at all. That’s what we users are paying for. Not me!!! I want service for the $42 I’m paying each month to be connected through Comcast.

So what does it take to get me back up running again, with the same speed that I had before the transition and where are the information that Comcast changed the service to what it is right now. I haven’t seen anything neither in my mail nor email. Oh yeah, that’s right - email doesn’t work, so how could I check that.

Before I could download a movie from the Internet in about 2-3 hours, but now we are talking about +12 hours for the same. At Microsoft’s homepage I have always tested my speed by downloading the Age of Empire Trial version. From + 800 kb/s before the transition to 130 Kb/s after the transition. What went wrong? Is it noise on the line or what is going on?

Please contact me so we can find the right solution to these problems.

And letter number 2 :

As a comcast customer Highspeed Internet I've seen better service than this. It all started the day when Comcast moved all their customers from @home to Comcast because of bankruptcy. Since that I had nothing but trouble with Comcast and the service they are giving me. I've contacted them tons of times and nothing seems to happen. My problem is internet speed or better I don't have the same speed as with @home. In the transition periode they proudly told everybody that they would "continue" with the same kind of service as with @home. That wasnt true. Then they told everybody that they could have "smooth" videoconferencing" with a 128 kbit upload. Thats is not true. Then they told me that I had to pay for other ppl's misuse of the internet. Can that be true? It all started January 10th 2002 when my speed was cut from 100 times faster than dialup (28.8 kbit) in upload to max. 128 kbit upload and my download was cut from almost 2.88mbit to 1.5mbit download. And my webspace was cut from 70 MB to 25 MB. All this without any reason, than Comcast had to sort the very little amount of ppl that misused the bandwidth. Then Comcast tells me that I might see increased speed when they got rid of those ppl. Not true either. And to make these problems worse they dont react on any of my emails nor respond to any phonecall to a floorsupervisor. Unfortunately I had a computer virus so I lost every email to and from them. So I see no other way than to contact BBB to see if Comcast have done anything wrong in the way they treat their customers after the bankruptcy og @home. I feel cheated because its still the same company we pay for the internet service, but we qare not getting the same for the money. To add something more to all this, they send sub contrators our to fix problems that only themself can handle. They promise that phonecalls will be returned. I've now been waiting for 2 month for a call and nothing happens. And answering e-mails from me - no way - Comcast want all communication to be over the phone
Desired Settlement: Other (requires explanation)
Settlement Explanation:
To get better service and a better internet speed in upload. If comcast promise smooth videoconferencing then they have to turn up the speed. It can not be done with 128 kbit.
Customer Service Rep: Mrs. Nicole
Product or Service: Comcast Highspeed Internet

Review by nvrfastenuf See Profile

  • Location: Chattanooga, Hamilton, TN, USA
  • Cost: $47 per month
  • Install: about 2 days
It still works.
Since creating their own network, download cap dropped from 2.5Mbps to 1.5Mbps. No change in price. 128kbps upload cap.
Customers screwed by Comcast on download speed. Uploads too slow.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Since breaking away from @home, Comcast has created their own network. When we connected to it here in Chattanooga the other day, the first thing they did was drop our download speed from 2.5Mbps to 1.5Mbps. This without notice or a reduction in price. I will be contacting them by phone to complain, but I dod not expect it to help. Get DSL if it is available in your area. It is not where I live, or I would tell Comcast to bite me.

member for 22.9 years, 8 visits, last login: 21.2 years ago
updated 22.1 years ago

Roundup
join:2001-04-12
Chattanooga, TN

Roundup

Member

Reply to nevrtofast

: "Solid 2.5Mbit/sec connection, only one outage in 2 months. Modem can go USB or NIC. Can use without their software! No contract."

I wish I had only one outage in two months. Also from Chattanooga myself. My first month was a nightmare. Fortunately they gave me a free month since it was down more than it was up.

: "News server useless. Tech support only average. An average user would be helpless. Pre sales info confused!! 128kbps upload cap."
: "Great if you know what you are doing and are willing to pay for a real news server, or don't use newsgroups. Uploads too slow."

I haven't had any problems with the news service. Although I had to change up my settings for my domain name since I go through a router. I must include that I haven't uploaded to the news server yet. So you may be right. The 128kbps upload cap is terrible I agree, but coming from ISDN, it's about the same as I was use to. It would be nice to atleast get 256kbps or higher.

The cable modem is a Com21, and can run USB or Lan. The USB drivers are not included on the CD with the starter kit. I downloaded them from the Com21 website. They work, but the USB connection locks up during really fast downloads. The LAN port works flawlessly.

I also have a Com21 modem in a Lan setup. Although the modem and router combo (Linksys BEFSR41) don't mix flawlessly. I cannot run dynamically with this setup and can only use Static. Thank goodness they haven't changed the ip address yet.

The 128kbps upload cap sucks.

I second that comment.

carsdabomb
join:2000-12-14
USA

carsdabomb

Member

yeah, same here

i've had great service with comcast...only one outage (today for about 2 hours because of power failure)...other than that, nice steady connection using com21 modem as well through router/LAN setup...but all goes well, and glad to see some other people from chattanooga have great service too

carsdabomb

BLEH
@home.com

BLEH

Anon

Re: yeah, same here

What are you people talking about???? I'm in chattanooga myself, and I get a super SLOW 15K UPLOAD Cap. Hell, the downloads and reliability are pathetic too....

Give me back my DSL.

BOO to Comcast.

Ecologic
join:2001-01-25
Chattanooga, TN

Ecologic

Member

From Chattanooga, still waiting

Hey all, I live in the Tyner area and am still waiting on them to get the service up here. They said it would be by June so my fingers are crossed. I have spoken with many people in Chattanooga that have it and haven't had many problems at all. I am just getting impatient, 56k (connecting at 28.8) isn't cutting it anymore:(. If you know anything about my area let me know. Later

Review by cutterjohn2 See Profile

  • Location: Allen Park, Wayne, MI, USA
  • Cost: $45 per month
  • Install: about 2 days
er, none yet
low bandwidth, way too large subnets
with the latency dialup is better again
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Since the switch over, I have maxed out at 15KB/s downloads v. 150KB/s max with @HOME. Latencies in the range of 500ms to 1.5s to the LOCAL router. Complete loss of IP, and inability to obtain a new DHCP lease for hours/days at a time.

The low bandwidth is bad enough, but with the high latency dialup is, again, giving better overall performance. It also looks like it will stay this way as the current Comcast subnet are WAY too large.

Alternatives: DSL, or ISDN. Latency will be lower, if most people in the area are too far from our CO to get decent bandwidth.

1/30/02 Latency is back down to 50ms levels pinging the local router. Bandwidth is still extremely low. 120/120 are my results. Others on the same subdomain have better recorded results. Infrastructure/signal problems? (I am now provisioned out of a different city than I was before, so I might guess that comcast has a poor network design/coverage at this point.)

member for 22.1 years, 6 visits, last login: 22.1 years ago
lodged 22.1 years ago

pumpkin2
join:2002-01-26
Ann Arbor, MI

pumpkin2

Member

Time to Bail?

Here in Ann Arbor I had a similar (bad) experience with the Comcast switchover. Earthlink offers 1500kbps svc in AA and latency seems all around better than Comcast. The actual speeds are around 1300/300...better than Comcast. Try DSL if it's available.

jpk
@rocsth01.mi.comcast.

jpk

Anon

Comcast is the root of all evil

The comcast switchover was to be completed by 2pm today. Currently, I'm only able to connect 1 pc up to the internet where as at 11pm last night I had all 4 of them happy talking with their own ip's.

I've called support 3 times now. The first guy was friendly but didn't know a damn thing. He said if 1 worked, they should all work and that's all he could do. In fact, he said "I've never even seen a hub before".. scary. The second time they told me that the new network only provided support for 1 computer at this time. Extra IP functionality would be added later on. The last guy said he changed it around so that all of the computers should be able to connect. SUPRISE!!! they don't He informed me that it could take up to 24 hours and that one of there systems was down. I guess we'll wait and see.. however, given my past experiences with comcast, I don't expect it to work.

-jpk

Donindisgust
@macmb101.mi.comcast.

Donindisgust

Anon

Re: Comcast is the root of all evil

If you have a router like I do. Make sure that the host/domain names for the router is set to the same one that you got when you transitioned. You should be able to get it by running "winipcfg", the enter your router setup through your browser (usually »192.168.0.1). Enter the same host/domain names in the router setup. Hope this might be of some help. I got transitioned last nite and now my connection is for the birds (530K download/123 upload). I use to have 1200K/126K.
Coroner7
join:2002-01-02
Ypsilanti, MI

Coroner7

Member

May I suggest

I am in the middle of a giant abortion with Comsuck right now. I wrote a letter to the Attorney General and she said all claims will be answered by Comsuck or else. I encourage you to do the same if you are still having problems with the service or feel the speeds are not up to what the should be. I was told "Nothing will change when you switch to Comsuck" but my speed was cut in half. Heres the address. She clamis she will get results and I have seen here get results in many other cases. Drop her a comsumer complaint at: www.ag.state.mi.us/
netime51
join:2001-02-22
Allen Park, MI

netime51

Member

Re: May I suggest

My speed in Allen Park is cut more than half of what I had before the switch.
Zippy3
join:2002-01-30
West Bloomfield, MI

Zippy3 to Coroner7

Member

to Coroner7
I would agree that everyone with the Comcast issues file a complaint with the attorney general. It is very important that everyone file the complaint so when they don't fix our problems a class action lawsuit can happen.I did file a complaint & 1 week later Comsuck called me. They wanted to give me a month free service for all my troubles. I did not accept the free month & I recommend that no one else does. It will legally show that you accepted their bogus service & you will be locked out of a class action lawsuit. When these idiots called it was wednesday & they bascally said "they are learning as they go". They were supposed to have a tech supervisor call me on friday to come out & check my lines/system. Needless to say, they never called. I filed an updated complaint with the atty general. We will see what these idiots do now.

rozz
@207.91.x.x

rozz

Anon

ComCuss.net in Rochester Hills Mi.

Just switched over here on the 29th at midnight. I happend to be up at the time. Wow! looked great !! 1800 down and 125 up. Went to bed a happy camper.

The next day told the true story. I now have about as close to nothing as u can get. Webpages? Haven't been able to load a complete one in less that 10 minutes. Writing this from work..

Pings & packet loss? Nothing under 150ms now, with a constant packet loss varying between 10 and 40%. Totally worthless. Been this way for 36 hrs and counting.

I give them 2 weeks before I jump ship. So much for "broadband" 4 me as I have no other options.
remerton
join:2002-01-30
Rochester, MI

remerton

Member

Re: ComCuss.net in Rochester Hills Mi.

My daughter was complaining about the Comcast latency as well. I thought I had Earthlink all set to switch me over & away from this mess. Then I was informed that Ameritech has a Digital Loop Carrier (equipment that bundles a number of individual phone line signals into a single multiplexed digital signal for local traffic between a telephone company central office and a business complex or other outlying service area) between me and the CO (which is otherwise only 8200 feet away). So Earthlink canceled my order.

I wonder if Ameritech would reconfigure if I offered them the DSL business???
Nino1
join:2002-01-31
Sterling Heights, MI

Nino1

Member

Re: ComCuss.net in Rochester Hills Mi.

Same with me, i have Cable Modem @home for 3 years i been having these problems since i got it, i tried to host the game or a server, can't even hold 2 people. Then i tried Earthlink just to give a shot they tell me its something Between CO and Your Home, now im about to Call my Phone Company and see if they can fix it, if i take their DSL Service. =]

moosj
@199.105.x.x

moosj

Anon

27k down, 128 up in SE Michigan???

I've enjoyed a static IP for the last two and a half years. Dynamic IP is acceptable, provided it works. Thus far it has not. Everyone on my segment is having the same trouble. Our new mask 255.255.248.0. Looks like a flood of new traffic to me. I will give them one more week...
dduggan7
join:2002-01-30
Rochester, MI

dduggan7

Member

80% Less Down and 70% Less up in Michigan

What a horrific drop in performance on January 29 02. So much for Comcast's promise of no impact on your "current service" Excuse me, but this is PATHETIC.
The packet loss and latency issues are ridiculous. I know it is early in their transition however, I have looked at other areas throughout the country and they all [as far as I can tell] have the same if not worse issues with Comcast. Therefore, I hold out little hope for any improvement. They can barely distribute cable TV so BB in their hands is probably hopeless.
Anyone know of any alternatives in SE Mcihigan for BB Service?

Thanks

leggomylego
@home.net

leggomylego

Anon

Way more SPAM?

I also got switched over to Comcast's low-speed network on the 29th. Page loads are sporadic at best.

I have to ask though. Anyone else getting more SPAM since being switched? I used to get maybe 5-6 SPAMs a day. Since the switch, I'm getting 30-40. Do they not have any SPAM blocks in place???
ctscaddydubz (banned)
join:2002-01-24
Howell, MI

ctscaddydubz (banned)

Member

Re: Way more SPAM?

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