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 Review by Phil 
member for 11.9 years, 4515 visits, last login: 62 days ago
lodged 65 days ago
 Downers Grove,Dupage,IL
 $60 per month- (12 month contract)
 about 2 days "Quick install scheduled." "Long install time (3.5 hours), install tech could not figure out Internet connection issue; HBO not inlcuded as stated in packag" "Did not get what I ordered... If you have other options use them."
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Will update.
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 Review by Braincramp
member for 2 years, 245 visits, last login: 4 days ago
lodged 65 days ago
- Beaverton,Washington,OR
- Contract price not specified.
- "Installer was friendly and explained everything well"
- "High latency at peak times and random down time during early morning hours"
- "I prefered Frontier to Comcast"
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We have the highest speed available from comcast in our area, but at times have high latency/lag. We also get better connectivity from the wireless than our lan cable. Had to have them come out and replace the modem/router after about 2 months, the installer said they had been having problems with that model and still installed the same model even though we requested that he change it out to a better one at our expense(he even metioned he had the upgaded model in truck, but would still not switch it out). Overall less than impressed with Comcast Xfinity
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Review by JasonW
member for 1.1 years, 7 visits, last login: 68 days ago
lodged 68 days ago
- Wilsonville,Clackamas,OR
- $68 per month
- "I have had little issue w/ the connection seems very solid"
- "Price....it has slowly been creeping up from the $51/mo i started at and now is at $68"
- "I am switching to Fios at $38 /month with a locked price for 3 years."
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Connection is solid, seems to always be up. When there are issues, they make you jump through a ton of hoops to verify it is not user error and something simple. In 2 years it has gone down 3 times. After 2-3 hours on the phone with them, it was deemed to be an issue on their end, which is what I indicated when I first called.
I also feel like the price is slowly creeping upwards, just a little at a time every month.
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 Review by ArrayList
member for 8.1 years, 1924 visits, last login: a few hours ago
updated 74 days ago
- Evanston,Cook,IL
- $70 per month
- (24 month contract)
- about 14 days
- "reliable"
- "expensive, rarely get speed upgrades"
- "if you want no caps, you pay the price"
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Currently have 16megabit down and 3 megabit up.
It works as advertised. Just wish the speed upgrades happened as often as residential customers.
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 Review by noc007
member for 10.9 years, 251 visits, last login: a few hours ago
lodged 78 days ago
- Cumming,Forsyth,GA
 Business customer- $77 per month
- (24 month contract)
- about 10 days
- "Connection is relatively reliable"
- "Customer service is terrible, Business Class is twice the price of Residential, SMC D3G"
- "For home use, I don't see the value in Business Class over Residential"
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I moved into a new house back in September 2011 and would be working from home for half the week. At the time Residential had a cap which I wasn't sure I could keep my usage under the cap. I was informed by a sales rep that Business Class had a different and better Customer Service callcenter and techs with 4 hour resolution SLA; this was a lie.
Even though this review is on their Business internet service, I did want to touch on having this type of account at a Residence with Residential TV service is affected. I ordered the Residential TV service at the same time as I ordered Business Internet. This has caused my address to be flagged as a business address in their system so checking on the Residential Internet service pricing or TV service tiers doesn't work; I am told this can be corrected with a call to Customer Service, but haven't had a need yet. I went to a local Comcast office to start Residential service and pick up a tuner box, which didn't work. A truck roll was ordered for around the same time the Business service was to be installed; the Business installer showed up, but the Residential tech was canceled with no good reason why. I can only assume they canceled it because the Business contractor would be there, but he only had new SMC D3Gs and wouldn't touch any residential equipment.
At the time of ordering the Business service, one could not own their own modem unless they fought with customer service so I had to lease a SMC D3G and there was no choice in the matter. This device is a cable modem with 4 up and down bonded streams, router, and 4 port gigabit switch in one unit. One of these gateways must be used if one is going to have static IPs. Feature set of the gateway is minimal with basic LAN DHCP and port forwarding. There is no option for VLANs, DHCP reservations, IPv6 (supposedly a new firmware will add this in the near future), and cannot be put into bridge mode. Customer Service can put it into bridge mode, but this is unsupported and will probably be taken out of bridge mode during an audit without your foreknowledge.
Overall the unit functioned ok with occasional loss in service. About 10 months of service I started to have random drops. Calling into customer service resulted in the tech not able to find a problem and ordered a truck roll for a few days out. Supposedly that was the best that they could do. When the tech arrived, he immediately found the signals from the node to be messed up. He checked on the other modems in the neighborhood and found they were experiencing the same problem. He informed me that this was something the phone tech should have checked and could have the node looked into instead of sending someone to my house. He attempted to get in touch with his supervisor to see if someone can look at the node the same day, but he was not responding. Because of this and that the next day was a holiday, no one would probably look at it for a couple of days. He gave me his mobile number and asked me to follow up with him in a couple of days; I did try a few times after the holiday, but he never picked up or responded to my voicemails. I can only assume that it has been fixed since the behavior has stopped.
Since starting the service the SB6120 and SB6121 have been approved as customer owned equipment to get rid of the shoddy SMCD3G and it's monthly lease cost. There have been successful reports in the forums and on Amazon where people have used modems that are on the Residential list on a Business account. I have personally gotten a Zoom 5341J because of its better tolerance of messed up signals and used a custom built pfSense firewall; the 5341J was activated via Comcast's walled garden so I didn't get any grief from support. Speeds are remarkably faster since I went with this setup a couple of weeks ago. IPv6 is also working quite well.
I went with Business because it wasn't much more than Residential, supposedly would have better support, and had no caps. Overall support is on par with Residential and I wouldn't be surprised if they're the same people these days.Residential has a number of fantastic promotions in my area and the proposed $10 overages could easily be covered by savings. When my contract is up, I'll be seriously considering moving to Residential service; all of the supposed benefits for the increase in cost just aren't there. The only thing that would prevent me from doing this is if they reintroduce small caps and false-positive CAS alerts get out of control. A reduction in service cost (unlikely) and better customer service would also prevent me from canceling the Business service.
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 | | Re When I had Comcast residential interwebz when I lived in Detroit, there were several months I blasted over the 250GB "cap". One month I hit 750GB. However, due to Wide Open West and Whatever that god awful wanna-be fiber to the node that AT&Shame peddles being installed in the area just before I moved to Michigan, I was quite amazed at how much better I was treated. It's amazing what competition will do. I can't even think of a time a telecom had actually treated me like a customer and didn't put me through hell over anything they can get a dime out of. In Detroit, their caps are not enforced because they actually have to try to hang on to the business that has graced them. I know their reputation is like Time Warner and BP kind of bad, and I know their treatment of me and provision of a 50/25mbps connection for only $45/month was due 100% to the fact that I could tell them their modems on the porch and have WoW out to install the same thing the next day with no skin off my back.
I miss that connection. I moved back to the land of Time Warner and, despite it costing twice as much, it's six times slower and I have to reset the modem about 10 times a day, as does our entire neighborhood for the last several years with TWC refusing to acknowledge there's an issue. I'm an inch away of notifying the FCC about it, but then I remember it won't help since they too appear to be against us now. Maybe I'll stop paying the FCC taxes on my bill. Put them in an escrow account. God I hate American telecoms. I don't know how you could manage a company so poorly that all day your customers dream of setting you on fire. The good part is, TWC invested like nothing into technology and made their customers despise them so much that once one brick goes, the whole thing will be gone in less than a decade. I welcome the day time Warner implodes. My entire city will dance in the streets, never to reset modems every 20 minutes again. It will be such a relief, the ensuing parade would go on for three days straight. That's not even including all the other festivities that one could only dream about whilst standing above the ruins of one of the top 3 worst, most filthy, borderline criminal companies in American times. It's like Enron, except Enron had recently been degregulated and c'mon... We're not that stupid and are quite sure as long as Comcast, cable vision and time's nasty a** are still oligopoly-ing the place to hell, we need regulators (and shotguns) for protection.
I'm not sure what the competition situation is where you are, but it sounds like Comcast is the only one judging on how they're handling you. I would demand early termination of the contract since they didn't hold up their end with the 4 hour service call. At least threaten not to send the check so you can shake them down for some free HBO or something. Threaten to go back to dished antennas and put pictures of the flintstone aged device hanging off your house, pointed to the sky, with a caption that says 'comcasts service was so bad in the area I had to take drastic measures to communicate with the outside world." And at the very least, ensure they do not charge you for the time they fragged their hooves in fixing it. Lord knows they'll try. | |
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Review by ggschaefer
member for 193 days, 9 visits, last login: 82 days ago
lodged 82 days ago
- Alexandria,Alexandria City,VA
- $36 per month
- (24 month contract)
- about 3 days
- "When working, speed is great"
- "Neighbors and I have complained about dropping link with no correction in sight after 5 months of intermitent failures"
- "Go DSL until Comcast gets their act together to fix cable"
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My neighbors and I get speeds that are great for periods of time and then randomly at night and in the middle of the day all our modems drop for periods of time. It is bad if you work from home and are on a telecon. I have called 5 times and complained within a 2 month period. Now I call and ask for a manger and within 30 minutes the problem resolves, but a manager never calls me back. They are always busy. Problem is that the city Franchised and there is not real competion otherwise I would be on FIOS.
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 Review by wcweaver
member for 11.2 years, 3554 visits, last login: 34 days ago
updated 84 days ago
- Fort Myers,Lee,FL
- $72 per month
- about 1 days
- "Very fast down load 20Mb+ and reliable service"
- "Price is ridiculous"
- "Good service with minimal downtime"
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Only real option as the only other provider CenturyLink is still only able to provide 768k in our neighborhood although they advertise 1.5M as being available.
Comcast has competed DOCSIS 3 upgrade.
The price is totally ridiculous since in most areas CenturyLink provides no competition.
They want you to bundle basic cable Internet price same $72 with or without basic cable.
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 BoteMan
join:2002-11-11
Fort Lauderdale, FL | More detail please More detail please | |
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 Review by mustang50
member for 8 years, 3565 visits, last login: a few hours ago
updated 84 days ago
- Roseville,Macomb,MI
- $208 per month
- "Service works as well as expected"
- "Still pricey, especially eMTA fee of $7.00 and free DTA is now $2"
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I've had Comcast for about about 5-6yrs now. Overall its been reliable, but there have been a few hiccups along the way. For the most part most things have been handled just calling the 800 number. A couple of times though I've had to use the DirectForum here at DSL Reports to get things fixed. While this is OK to me,I wonder how many others who don't know about this forum just have to live with a problem until it finally fixed.
I would like to say CC is trying and Steve and George have been great.
I finally bit the bullet and got triple-play last June, I am pleasantly surprised that CDV is working well.
Still waiting for DOCSIS 3.0. I know CC says by the end of 2010 all areas will have it, but it still sucks being last. I have a bad feeling it's going to be my X-mas present..lol
Maybe by time we get it they will have upstream bonding. Comcast MI needs to step up, instead of always following way behind.
I probably won't upgrade to a higher tier, but the channel bonding will hopefully eliminate my nightly slow downs.
Seems the competition is heating up. I've had u-verse and WOW salesmen at the door and many fliers in the mail. Almost felt sorry for the WOW guy. I asked if they could match CC's HD channels (we have over 100)..he shook his head and I thought he said wow...hahaha.
I also asked about plans for DOCSIS 3.0 ... I guess that did it...He said sorry to bother you and left.
So for now it's CC for me.
UPDATE---well not really an update because it's Sept 2010 and DOCSIS 3.0 is no where in sight. No one can even give an estimate when it might drop.
I know that many things have to done to launch D3, but to leave a major market area (Detroit) out of an upgrade seems kind of strange.
We (and there are many of us from MI) on DSLReports see all the great things OTHERS are getting and it really makes us upset that we pay our CC bills knowing we are NOT getting what others are.
UPDATE 11-4-10
A man came to the door today and told me Comcast would be working on the lines in our area. I asked if this was for DOCSIS 3.0 upgrades. He didn't really seem to know what DOCSIS 3.0 is, but he said it's for upgrades to get more HDs and faster internet. He said this would be soon though he didn't have a date or schedule. We got the HD channels (about 110 total) in June 09....So I hope these upgrades are for the internet...?!!!!
Update 12-1-2010
OK, so I guess CC decided to throw us a bone. They did upgrade us---BUT not to DOCSIS 3, they just (finally) upgraded to D 2 on the upstream. I guess something is better then nothing. This area's CMTS isn't D3 compatible, so I guess until they can change it, the wait will continue.........
Update 1-20-11
I guess Comcast missed their plan to have DOCSIS 3.0 to everyone by the end of 2010. I've heard the same thing the last couple of years, "It's coming soon"
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Service has been good, TV and CDV work great, internet still slows down at night during primetime. The signals on my modem are a little off norm now.
While the down SNR is great @ 39dB----the power level jumped to +16 dBmV . I wasn't having any problems ,but I added a splitter to bring it down to 10 dBmV .
Thought about having a tech out, but it seems stable and I don't need the headache of trying to get them to understand what I mean. I'll keep an eye on it.
June 14,2011
Another 6 months and still no D3....I've been told it's close, but been there, heard that B4.
It's warmer out now and my downstream signal has dropped to +8 dBmV.
I was worried with the extra splitter the UP signal would go up, but so far it has stayed the same @ 47 .
My IP changed from 68.xxx.xxx.xxx range to 24.xxx.xxx.xxx. but no other changes that I can tell.
The last few days my lease time for the IP has been 1hr.. instead of the usual 5day lease. This usually means some maintenance going on, but I'm still hopeful for D3......yeah a sucker is born everyday...lol
Television and CDV working great, but DVR still locks up once in a while
UPDATE:6-24-2011
Well I guess I'm not a sucker...lol
DOCSIS 3.0 finally !!! I got 4 bonded downstream channels about a week after my last update.
To review, it has been very stable and my speed tests are almost exactly the same ALL the time. I tested at CC speedtest and get 30.4/3.5
I'm hoping that upstream bonding will hit soon. But I am very pleased with the results so far. This is on the BLAST tier. After my current promo is up I may try Extreme 50 for a while.
7-22-11
OK I have to give Comcast some kudos. I can honestly say I have never been happier w/comcast.
Since I got D3 a few weeks ago they have increased Blast speeds twice. Went from 16/2 before to 20/2 and recently 25/4. I have been consistently downloading @ 3.4MB/sec. with an initial PB @ over 4MB/sec.
The CDV has been flawless and the TV has been good with no pixelation and many HD channels.
OK enough...I don't want to jinx this...lol
1-25-12
Status the same....still getting good stable speeds. Still waiting for upstream bonding, but hey, it's good now. I had to replace my sb6120 because I'm clumsy and tripped over the cable and sent it flying into the wall. lol Something rattling around inside. Got a zoom 5341j and am happy with it. I like the 8x4 possibilities even though I only get 4x1 for now.
11-5-12
Got 8 bonded downstream .... Now just waiting for the same upgrade to BLAST that the northeast got... come on Comcast, we are paying customers too.
1-28-13
Comcast seems to be trying to push us to the edge.
By that I mean the price raises.
They seem to be hiding regular price raises in other areas...The modem fee has more then doubled from $3 to now $7...My "free , please take 2 DTA's are now $2 each...BTW I only took 1, but they tried to charge for 2....
I tried to watch Streampix (part of my Premier tripleplay...$4.95 was added to my bill. I called and they did remove the extra DTA and Streampix from my bill.
BUT when I paid my bill online (it was lowered because of the credits) I looked at the next months bill and was charged a late fee ($35.00) because I didn't pay the full amount due??? Yeah I did pay less then the original bill, BUT the website said less because of the credits. I called again and the lady said the credits weren't removed till after the next months bill...But I said the website said pay what I did pay. OK so now this month I must pay the late fee and it will be removed on the bill after this one??? Yeah I looked and it already off this months bill online, but I'd better pay the "FULL" amount or get another late fee...OMG now I'm thinking like them...lol
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 Review by Mic
member for 10.3 years, 3934 visits, last login: a few hours ago
updated 87 days ago
- Minneapolis,Hennepin,MN
- $160 per month
- about 2 days
- "Fast connection most of the time with some hiccups still."
- "Stability, being charged for service calls to fix my internet."
- "Not worth the money."
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Changed my mind about everything recently Comcast. Really expensive service and I have to pay $50 for service calls to fix something where it should have been fixed from the first time that they were called for a service call. Not even going to bother complaining to them.
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 Review by xdeadhead
member for 12.5 years, 1638 visits, last login: 7 days ago
updated 91 days ago
- Mechanicsburg,Cumberland,PA
- $150 per month
- about 5 days
- "none"
- " CSR and tech support try to make you feel like an E-tard"
- "i switched to fios"
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just switched to verizon FIOS. the 35/35 plan totally kicks comcasts ass. get fios when you can, cheaper and more reliable. adios comcrap!
may be getting the 150/35 plan but only if they at least double the upload speed.
UPDATE AS OF FEB 23 2013....
THE SCREENCAP IS OF MY AWESOME, NO CAP, FIOS KICKING COMCASTS ASS. if you still have the choice of comcast or FIOS you lose if you use comcast. verizon is worth the pain they inflict with the conversion process and billing.
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| | Verizon has the same shtty customer support and their billing is horrible.
the only advantage you'll get from ftth is faster speeds, especially upload and dedicated connection. | |
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