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Review by goofy01 See Profile

  • Location: Hammond, Lake, IN, USA
  • Cost: $200 per month
  • Install: about 14 days
Fast connection, reliable, better response times for truck rolls than before
Steady connection without interuption.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

8/756

Thinking of upgrading to Digital and Phone since uptime and connection has been great

11/08
I finally upgraded to digital TV and CDV. Have had both for a month now and not had any problems except when adding a second digital box, had bad splitter that Comcast replaced.

10/09
Reaching one year since upgrade to digital and phone and besides a couple of short outages (probably due to D3 upgrades), system has worked as advertised.

7/10
Digital still going good on TV, Internet and Phone. Just got notice today of area going all digital soon. Glad I already ordered the extra, free boxes. Just a little worried about the price increases. Forgot to mention before that I have been running on the 16/4 connection, I think. Speedtest show 21/4

»results.speedtest.comcas ··· 5382.png

1/12
Still the same steady service. DTAs work well since the all digital upgrade.
»results.speedtest.comcas ··· 3582.png

4/13
Was suppose to get the upgrade earlier this month, but think my modem is slowing the speed down, might check with local office to see if D3 EMTAs are here. Depending on work, might downgrade speed also to save some $$$
»stage.results.speedtest. ··· 7952.png

1/19
Went to the office the other day to exchange a bad tv box and ended up getting upgraded to xFi and the X1 platform. They gave me the modem first and told me to come back with all the TV boxes and the old modem. Swapping the modem was the easiest it has ever been. The TV boxes were a little longer to do since I didn't hook up the main one first. Got it all working and decided to do a new speedtest tonight and here are the results. »[Fiber Speed test: 303.69/23.92 15 ms] loving the speed and the connection has been solid.

5/20
Finally got fed up with Xfinity. For the last year, I have had multiple incidents where I would start getting intermittent disconnects. First time the wire at the ground block was melted. Tech didn't know how that happened. Second time the connection at the tap suffered a similar fate and they changed it out. Now for the last few months, the disconnects come back. I posted here in the direct forum and the tech advised I had "noise" on my line and to get the interior wiring redone. Comcast wants to charge me for it, even though I am paying $250 a month for their services I can't use. Finally decided tonight to go to WOW. Neighbor already has it and has nothing be good comments about the service so I am giving them a shot. If it worke, yippee. If it doesn't, guess I get a new customer discount when I go back to Comcast. (BTW, connection went down twice while typing this)

member for 20.1 years, 2283 visits, last login: 15 days ago
updated 3.8 years ago

willp1
Premium Member
join:2003-12-19
Las Cruces, NM

willp1

Premium Member

Lousy serviced in Las Cruces NM


Here in Las Cruces NM the service is just about as to having nothing. Lousy picture on HD, Internet slower then water moving down hill in the winter. But then they are monoloply in this town... I hope fios will come to town so I can tell Comcast go to hell..........

goofy01
join:2004-02-05
Hammond, IN

goofy01

Member

Re: Lousy serviced in Las Cruces NM

Different areas have different results. In my area, these problems haven't really existed.

Review by dslrime See Profile

  • Location: Wrentham, Norfolk, MA, USA
  • Cost: $220 per month
was fast
now slow
no longer happy
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Last year, we were getting 100-160 MB/s download speed and about 6 MB/s up. Now we are getting only about 30 MB/s down, but our bill is the same. Perhaps this is related to everybody being stuck at home.

Or maybe there has been a recent fault in our local loop, service drop (many years old from original CATV) or CMTS, given that one of the 24 sub-channels (609 MHz) *never* locks. (Our own connections are tight.)

Original order a few years ago was good (self-install with our own Arris).

Self-install upgrade two years ago was OK except I *had* to get an voice-capable modem for the high Internet speed even though i didn't want a telephone. I got a Netgear C7100V in order to have full control over configuration, as I run a custom Linux firewall with IPtables etc., and couldn't get enough details on Comcast's modem/router. (I turned off lots of features in the C7100V for security, even including WiFi as our local WiFi is *behind* our firewall!)

P.S. The TV is a lot of the high cost, but we haven't even watched it since Christmas. (Might drop it.)

member for 4.6 years, 92 visits, last login: 2 years ago
lodged 3.8 years ago


Review by karpodiem See Profile

  • Location: Troy, Oakland, MI, USA
  • Cost: $150 per month
  • Install: about 3 days
Best internet speeds outside of other parts of the country with FTTH
Comcast hates Cablecards
Own your devices, become educated on proper signal levels, enjoy the benefits
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I've had Comcast for a little over a year now - presently on a promotional package, after complaining a bit - $139/month for Digital Preferred with HBO, 120Mbit download / 20 Mbit upload, four Cablecards for my TiVos. I own my own modem/router, and my TiVos have lifetime service.

I live across from the 'new' Troy High School ('new' is relative, that's for the people who have lived in Troy, MI for awhile now) - the cable plant in this area is pretty new, I believe Comcast replaced everything about three or four years ago.

Couldn't be happier with Comcast - the only 'gotcha' is having them provision the Cablecards correctly. Even calling in the Serial No., Host ID doesn't always allow them to provision the cards. They have to 'build' the outlets correctly. Everytime a Cablecard is added or removed, _all_ the Cablecards on the account need to be re-provisioned.

*Edit, April 2016 - Pretty happy with Comcast, can't complain.

*Edit, September 2017 - Left Comcast for WideOpenWest / Rocket Fiber. Comcast is vile garbage - they no longer offer anything above 10Mbit upload except for their DOCSIS 3.1 package, which is stupid expensive, even though their DOCSIS 3.0 modems and plant in many regions can support much higher uploads. A regional ISP with 1/200th the marketcap of Comcast (WideOpenWest) offers a 500mbit down / 50Mbit up package for $55/month.

member for 15.8 years, 4468 visits, last login: a few hours ago
updated 3.9 years ago

shanghaista
join:2014-08-03
Canton, MA

1 recommendation

shanghaista

Member

Comcast - TWC Merger

I'm not sure when this review initially posted, but the merger has been cancelled and now it's only TWC/Charter.

So your level of satisfaction with Comcast should not change due to any corporate restructuring (at least it the near future). Hopefully

karpodiem
Hail to The Victors
Premium Member
join:2008-05-20
Troy, MI

1 recommendation

karpodiem

Premium Member

Re: Comcast - TWC Merger

I think I bumped the services to 100 - my service has been rock solid since install, so it was warranted.

Pre-Sales was bumped since I was able to lock-in my current package for another year, in December 2015.

Overall, I was a bit overly harsh in the areas where I rated them 50. I've updated my review to reflect that.

Review by Tenor12 See Profile

  • Location: Sandy, Salt Lake, UT, USA
  • Cost: $45 per month (12 month contract)
  • Install: about 3 days
Price and Usually Speed
Speed has not been dependable
TBD.... recently poor service.... and worse since covid crisis
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had Comcast (Xfinity) at at least 4 other locations in the past 12 years or more.

It has been excellent usually. low lag (low ping) times in testing and in real world use. Even when I had "comparable" published speeds with Centurylink there always seemed to be a delay from the time you hit "clicked" a link or initiated some actions there it was just slower to respond.

That said

Recently at my current location my speed has been intermittently terrible. and especially (but not exclusively) since the Covid-19 crisis.

Originally I chalked it up to all the new users trapped at home watching Netflix or online streaming etc. but I think now that is only part of the problem.

recently resetting (restarting) the modem makes no difference.... In stead of the 200 Mbps I was getting now unless I call and complain I am frequently getting about 6 Mbps.
Yea that's not a typo 6 Mbps that it. For a house with 4 adults and often 3 of those 4 online at the same time 2 Mbps is not cutting it.

Hope we can get it figured out. Whenever I call I get a reset the modem instruction which we do. to no avail.

Help!

member for 3.9 years, 8 visits, last login: 3.6 years ago
lodged 3.9 years ago


former qwest
Premium Member
join:2014-01-04
out there

former qwest

Premium Member

post in the direct forum

it;s private. in other words only you and the comcast rep can read your post. good luck.

»Comcast Direct

Review by nano5th See Profile

  • Location: College Park, Prince Georges, MD, USA
  • Cost: $60 per month
It hasn't ever completely gone out yet
Speed is way lower than advertised
STAY FAR AWAY IF YOU HAVE ANOTHER CHOCIE
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My FiOS price skyrocketed, so I thought I'd try comcast again because the price they were offering was lower and the (alleged) speed was faster. First, they said I could do free self-install with my own modem. THIS WAS A LIE. They forced me to pay to have a tech come out who didn't have to do ANYTHING except verify that yes, I had set everything up just fine but THEY had messed up on their end in activating my modem. I lost two days of internet service in the process. I'm supposedly paying for 300 Mbps download. I have never seen a speed test result above 75 and it's often down in the 10-15 Mbps range. Netflix and Amazon are usually ok, because they deliberately prioritize them (I can tell because if I turn on a VPN, those sites slow down and everything else speeds up a little), but if I want to stream from a less well-known site like PBS or VidAngel, it's almost unbearable. I've tried calling support multiple times, but literally the only thing they can do is reset my modem, which does nothing because the problem is obviously on their end. I can't believe I let it go on this long. I plan to eat the contract fee and switch the moment Verizon sends me an offer.

member for 3.9 years, driveby review (so far)
updated 3.9 years ago

ham3843
join:2015-01-15
USA

ham3843

Member

Same old same old

Their old tag line was the best and most accurate.

IT'S CRAPTASTIC

Review by SD6 See Profile

  • Location: Pittsburgh, Allegheny, PA, USA
  • Cost Contract price not specified.
  • Install: about 3 days
Remote and voice assistant features; able to stream some services through STB; online
Below the line fees on basic CATV; out of home streaming reliability
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Ordered $60 double play promo online and installer was nice enough to run coax for a new outlet. Price advantage eroded due to $22 in below the line fees. Internet is solid with $14/mo Comcast modem.

member for 19 years, 5015 visits, last login: a few hours ago
lodged 3.9 years ago







Review by fwgolden See Profile

  • Location: Carol Stream, Du Page, IL, USA
  • Cost: $138 per month
Not much
Not worth the money
Internet only
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Cut the cord this month. More money and less channels every time they decide to make a change. Even internet speeds are questionable. Returned all of their equipment and now have my own modem. Not even looking back. Down from $250 to 138.00.

member for 16.6 years, 145 visits, last login: 87 days ago
lodged 4 years ago







Review by rblanton See Profile

  • Location: Petersburg, Petersburg City, VA, USA
  • Cost: $75 per month (12 month contract)
Ad says $29.99 /mo for 12 months (fine print '**
False and Deceptive Advertising (aka Bait and Switch)
Steer clear from the greed of the cable companies
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Over priced and poor service.

member for 22.6 years, 3532 visits, last login: 1.3 years ago
updated 4.1 years ago

tbaker397
join:2004-07-19
Berlin, PA

2 recommendations

tbaker397

Member

Rip Off

They are definately ripping you off. It should like like 32.95 or 29.95 for 6 months and then 42.95 after that.

JTRockville
Data Ho
Premium Member
join:2002-01-28
Rockville, MD

1 recommendation

JTRockville

Premium Member

Re: Rip Off

$42.95 is the bundle price. The penalty for not ordering television is +$15/mo here in Montgomery County MD, but varies by region.

Donut
join:2005-06-27
Romulus, MI

1 recommendation

Donut

Member

Kinda hard

Kinda hard when they are the only one that can offer decent speeds. AT&T could barley deliver 6 Mbps to my location and from what I have heard the service barley works most of the time in my area.
sokhapkin
Premium Member
join:2003-05-08
North Fort Myers, FL

1 recommendation

sokhapkin

Premium Member

I wish I had a choice.

Do you have a choice of ISPs in your area? I don't.

JimMcCoy
join:2011-08-20
Midlothian, VA

JimMcCoy

Member

Actually its quite clear...

The $29.99 x 12 month offer is only offered online, and it clearly states that there are equipment charges (if you are renting a modem). It also says it will roll to 74.95 at the end of the promotion...so where is the bait & switch, lol. Promotional pricing is exactly what is sounds like.
sd70mac
Premium Member
join:2015-10-18
Woodstock, IL

sd70mac

Premium Member

TiVO and CableCard

I know that you can save money by buying your own modem (keep the receipt, just in case), and (since you have TV service) renting a CableCard and buying a TiVo to put it in if you actually want to watch TV.
rblanton
Premium Member
join:2001-07-21
Richmond, VA

rblanton

Premium Member

thx for the comments

thx for the comments
Everyone talks about competition but where is it?
guslapins
join:2018-04-20
Manassas, VA

guslapins

Member

VA Comcast

I signed up online, $29.99 for 60/6 Mbps, later got 100/6 Mbps, but there were some issues, had to reboot cable modem all the time, switched to VZ FiOS for $25/month for 6 months on 24 mo contract






Review by don544 See Profile

  • Location: Ortonville, Oakland, MI, USA
  • Cost: $30 per month (12 month contract)
  • Install: about 48 days
NONE NEVER COMCAST SUCKS JUST LOOK AT THE SPEEDS change from 4mbs to 91 to 4 erratic
the hoops I had to go through to BUY a product, you would think I was a beggar
It is almost worth it, NOT
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I CAN NOT WAIT FOR TRUE 5G AS THEN I CAN DUMP COMCAST

I hope it really does work as promised and then MAYBE there will be some REAL competition.

I ran my own Cable as they said I did not exist.

As for the internet side I faked the service at a house that does not use the internet and pay them for the net service.

All because they say their data base says I am not here.

WORLD.S WORST CUSTOMER SERVICE Two people 12 hours on the phone with off shore so-called support to get it turned on

Added on01/12/12 See this smoke ping »/r3/sm ··· 17&r=946 and comcast says that there is nothing wrong with line or service, has been down for four days.

As for not knowing how to handle equipment etc. I make my living repairing , running , trouble shooting this stuff and as a side job I run a PC and networking service and install business ,if you had looked at the first post you see I ran my own cable,I should have noted that it was three spans and then the drop to the house. I think the tech they sent out was just lazy and since the company will not send out a supervisor , nothing ever happens.

Frontier now has DSL so thinking about switching to that.

member for 21 years, 117 visits, last login: 2.4 years ago
updated 4.2 years ago


Dirtydogs
@comcast.net

Dirtydogs

Anon

Comcast

I'm tired of people on here busting Comcast. I have had Comcast for 12+ years never had a problem with them. I'm starting to think that the people who have it don't Know what there doing and should go back to pen and paper and stay away from technology.

FreedomBuild
Well done is better than well said
Premium Member
join:2004-10-08
Rockford, IL

FreedomBuild

Premium Member

Re: Comcast

"I'm starting to think that the people who have it don't Know what there doing"
I know what I am doing. People are entitled to share their experiences. That's what this review option is for in this site. It's fortunate that some folks have the guts to tell it like it is be it good or bad.

Dirtydogs
@comcast.net

Dirtydogs

Anon

You are entitled to your post but what I have found out over the years it is almost always user error. I have 4 computers a wii a roku box and never have had any problems and I have had all running at the same time on a wireless router and have had zero problems. In the past 12+ years I called Comcast 4 times the other times I fix it myself which only required a reboot of the modem. So you are entiled to your post only if what you are posting is true.
Terabit
join:2008-12-19

4 edits

Terabit

Member

Re: Comcast

The cable industry in general does have one of the worst and least knowledgeable and caring CS reps out there.

Granted, if your service works and you do not have to deal with comcast CS, it's not bad. However, the second something goes wrong you are unlucky to connect with a CS rep who knows little to nothing about the interwebs or your service falls within the crack, you're S.O.L.

The indifferent attitude from the reps fourth rep I was transferred to is what ruined it.

Dirtrydogs
@comcast.net

Dirtrydogs

Anon

Never had much of a problem with CS. Called a few times and never had a problem always nice and very friendly.

unother
join:2005-03-23
Brooklyn, NY

unother

Member

Re: Comcast

@Dirtydogs:

All well and dandy if things work well. However once there are issues it becomes a nightmare to get them resolved. Comcast is a collection of moving parts thanks to its decentralized structure and the NBC/Universal acquisition, and it is obvious things are in dissonance.

I will post the story of my attempt to UPGRADE service shortly. "Feel like a beggar" applies here, too.

FWIW: I had been quite pleased w/ Comcast until this last year. The customer service has gotten erratic in quality (seemingly relative to level of service purchased and distance of CS rep from one's "home area"). The issues I and OP are speaking to are not "technical issues" per se; they are procedural/bureaucratic ones...

ImpldConsent
Scouts Out
Premium Member
join:2001-03-04
North Port, FL

ImpldConsent

Premium Member

Wait, you're STILL with Comcast? Your post was 9 years ago!

Review by Kathy_9 See Profile

  • Location: Pittsburgh, Allegheny, PA, USA
  • Cost: $302 per month
No service issues
High Price
The service is okay but I am always in the market for a lower price
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

We started with TCI Cable and evolved to ATT and finally Comcast for cable TV. Their channel selection and picture quality is okay; nothing to rave about.

We had Comcast Digital phone service and experienced no problems with it, but about a year and a half ago was informed that Comcast was discontinuing their old Digital service and insisting customers either switch to Comcast Digital Voice or find another provider - kind of high handed attitude. We now have the CDV and so far no issues.

Also, have Comcast HSI as part of the bundle (top tier) and I'm satisfied with the quality but feel the prices are way too high, which detracts from my overall opinion of Comcast.

Any time I've called the local number to troubleshoot an issue, I have found the reps to be professional and knowledgeable, so I would give Comcast high marks there.

One big negative is when I signed up for the bundle, I was told my monthly cost was good for two years, but at the end of one year, the price increased. So I went from $199 plus taxes, etc. to $245 and that's after the so called $20 loyalty discount.

So, I'll be very interested in reading the reviews on Verizon FIOS

4/9/11 - just received one of those friendly nudges from the site reminding me to update my review. So, I thought I'd share my latest Java Speed Test results: 110 kbps down 5094 kbps up. Keep in mind I'm paying for 2000 kbps down 16000 kbps up.

2/19/12 - latest Java Speed Test results: 19288 Kbps down 5018 Kbps up but results vary widely depending on the test site you use.

9/21/13 - I recently called Comcast to ask how I could reduce cost as my monthly triple play had climbed from $199 to $245 to $266 to $281. The rep I spoke with was very helpful, agreed I was paying too much and was able to repackage my bundle down to $180.

My most recent speed test = »www.speedtest.net/my-res ··· 83136525

4/17/14 - just received an email from Comcast that states -" We increased the speed of your Blast Internet service! You now have download speeds up to 105 Mbps and upload speeds up to 10 Mbps." So, I thought I'd power cycle and test it. Here are the results.

»www.speedtest.net/my-res ··· 45753555

»www.speedtest.net/my-res ··· 45770704

3/2/15 - just updating to add latest speeds and price. Yes, it went up again. Grrrrrrrrrrr!!!

»www.speedtest.net/my-res ··· 83785880

4/23/15 - updating to add latest speed test 94.6 / 11.76

2/23/16 - updating to add latest speed test 176.5 / 10.37

10/22/16 - updating to say prices jumped again to $229; called and was able to lower price to $207 which is not great but better than $229. Also, just got a speed bump to 200 mb download; latest speed test [url=http://www.dslreports.com/speedtest/5406974][img]»/speed ··· g][/url]

1/2/19 - Update to say prices jumped once again. Now being charged $252. Also TV quality is not that great as the HD channels show pixelation. In the past customer support has been able to re-bundle to lower the price but the current bundles are not satisfactory. Comcast is getting greedier and greedier.

11/24/19 - Update to say prices jumped once again. Oh what a surprise. I now am being billed for $301.58. Comcast used to have great customer service but lately it has gone downhill. I have been unhappy with my last two phone calls.

member for 18.8 years, 4264 visits, last login: a few hours ago
updated 4.3 years ago