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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5796 reviews (2504 good) (1687 bad)
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Review by cliffwatts See Profile

  • Location: Longmont,Boulder,CO
  • Cost: $88 per month
  • Install: about 1 days
Overall "Tolerable but expensive. And no other reasonable alternative for me."
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I think Comcast is buffering downloads to make sites pay them a fee. I think net neutrality is the only way we can maintain some freedom. Contact evry congress person every day to support net neutrality.

member for 105 days, 0 visits, last login: 105 days ago
lodged 105 days ago

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Review by FureverFurry See Profile

  • Location: Grand Rapids,Kent,MI
  • Cost: $119 per month
  • Install: about 3 days
Good "HSI excellent -- WHEN it works; TV overpriced"
Bad "Ever WORSENING is phone tech and billing support"
Overall "Hope you never need to CALL them for service"
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My Other Reviews

·Vonage
Have been a Comcast HSI and TV subscriber/customer for over 20 years. How is it possible for "customer service" to degrade so rapidly and so much? And absolutely NO accountability.

HSI is good -- WHEN it works. If your modem is defective, good luck getting it replaced. They won't do it most of the time. Techs that come to the home are a mixed bag; some get into diagnosing a problem. MOST, however, just look at their little meter, say "everything is okay here" and refuse to escalate something -- such as with a line problem further up.

Oh - and no more receipts for returned equipment. Big problem if Comcast decides you still have equipment ...!
UPDATE:
It is becoming nearly impossible to connect with a phone agent without long delays (over 40 mins+ to hours) and "accidental" disconnects (e.g. hang-ups). Agents appear to be outsourced and try to upsell "signature support" -- that is IF one can get through. Quality of service has severely gone down rapidly since Comcast acquired NBC Universal (or so it seems).

TV: Overpriced IMHO.
HSI: Great as long as you don't need support.

Comcast needs to wake up, hire and train telephone CSRs (whom they call "executives", lol) and remember: it is the CUSTOMER who pays the cable bill that allows Comcast to pay their employees.

------------------------------------------------------------------
UPDATE: 25 January 2014
Going on the fourth (4th) complete outage of both HSI and cable TV since Dec 22, 2013: Dec 22 (several hours); Dec 23 (several hours); Dec 26 (several hours) and now January 3rd with HSI out for over 12 hours and cable TV still out. Automated telephone attendant indicates it is a "technical issue affecting your services" ... same as the last 3 times.

The "verification" bit over the telephone has actually gotten WORSE. The CAEs have claimed that (a) my phone number for the account is "not right"; that my account number doesn't match -- yada, yada. Pretty scary stuff, considering identity theft. I had to call Comcast Security Assurance after not validating.
Also, hold times of 45 minutes or greater only to be connected with people who's language isn't even close to understanding English. They don't appear to be trained well as far as their products and troubleshooting other than the requisite "...uhhhhh, let me send a refresh signal ...".

In short: STILL overpriced but beats the so-called competition which - for me - is only Da Phone Company.

UPDATE: December 2014
Oh my: this summer they not only inexplicably locked me out of my account, Comcast also "disassociated" all but 1 of my secondary email accounts. I had not called Comcast in months. Trouble tickets issued and "closed" without the issue being resolved; 75+ phone calls (no joke); emails to their ESL department -- all futile. It took a complaint via a public advocacy group to get the issue resolved. But the best part .... ? For 3 weeks AFTER the issue being resolved, Comcast continued to call to state they were still working on "...your open ticket numbers xxxxxx".

My package is Blast 50/10 with Digital Preferred TV. Internet is generally reliable, but the TV programming is overpriced IMO.

Calling for support: fun, fun, fun. NOT ! My street ends in Avenue and truncated as "Ave". Unless I remember to say "Avvvvv" on validation, the CAEs tell me it is "not correct" and hang up. Good grief !!! The Retentions Department is still very good for offering short-term promotions and is their only shining light.

I'm rather hoping the merger goes though as "Greatland Communications" HAS to be better than this. And no, I don't want Da Phone Company for TV/internet.

member for 3 years, 583 visits, last login: a few hours ago
updated 105 days ago

Comments:

FureverFurry
Premium
join:2012-02-20
Wyoming, MI
Reviews:
·Vonage
·Comcast

UPDATE: 3 January 2014

Going on the fourth (4th) complete outage of both HSI and cable TV since Dec 22, 2013: Dec 22 (several hours); Dec 23 (several hours); Dec 26 (several hours) and now January 3rd with HSI out for over 12 hours and cable TV still out. Automated telephone attendant indicates it is a "technical issue affecting your services" ... same as the last 3 times.

The phone support has NOT improved: still hold times of 45 minutes or greater only to be connected with people who's language isn't even close to understanding English. They don't appear to be trained well as far as their products and troubleshooting other than the requisite "...uhhhhh, let me send a refresh signal ...".

Gibby

@comcast.net

Comcast

Have to keep dropping service speed to prevent rate increase. They raised my internet rate $40 per month. In order to drop that increase down to just $10 more per month than I was currently paying, I had to drop from 25 mbps to 7 mbps. Only getting mbps though.
Why are they such a dishonest, miserable company?
Already dumped them for phone and TV. Guess I'll dump them completely and get a Jetpack or go with Century Link.
totalradio

join:2007-09-15

1 recommendation

Its quite apparent...

Comcast is like a lot of other "broadband" providers (if you can really call them that). They've adopted the mantra "we're the cable company, we don't have to care".

They know they have you, so they don't care.

I feel your pain !

Review by DaveDude See Profile

  • Location: New Jersey
  • Cost: $185 per month
  • Install: about 8 days
Good "not much , its way overpriced"
Bad "Customer support is none exisitant. "
Overall "Get fios or uverse. They just dont care. "
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This year has be the worse , Comcast doesnt care if your service is down. They just blame it on you. 4 trips and 2 techs to fix 2 boxes and 2 tivo out , the day they went to full encryption. No offers for compensation. They are worse then bell in the 80s . they just dont care about you as a customer, if fios was available i would just switch.



member for 15.5 years, 4714 visits, last login: a few hours ago
updated 106 days ago

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Review by raythompsontn See Profile

  • Location: Oliver Springs,Roane,TN
  • Cost: $191 per month
Good "Package deal is not too bad for phone, internet and cable"
Bad "Too many deals for new customers, nothing for existing."
Overall "The only choice I have for high speed internet so what can I say."
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I don't like special deals for new customers when there is little effort to keep existing customers. Which is more important, continued support of existing customers or new customers which may not stay?

Tech support which required a home visit on the last couple of calls was puzzling. Each rearranged the splitters saying whomever did the connections did them wrong. Apparently each tech has their own opinion.

Purchased my own data modem to eliminate the modem rental charge only to find that I had been misinformed by the local office. I still get charged for a voice modem. Shouldn't the voice modem be part of the phone service?

Not much has changed in three years. Speeds have gotten better, customer support for problems still consists of "unplug your modem for two minutes."

Upgraded to the X1 system. Every few days the secondary box will hang and be non-responsive to the remote. Only solution is to power cycle the box. The satellite boxes are slow in responding to the remote. Really don't like that the boxes become completely non-functional if some server for Comcast goes down. Cannot change channels or watched stored content. That is a really bad design.

member for 14.2 years, 3577 visits, last login: a few hours ago
updated 111 days ago

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ccastSucks

join:2014-12-05
Hephzibah, GA

If the comcast/twc

merger goes thru the consumer will lose any hope of fair rates and competition. I live in a semi-rural area and I would have to pay $30 more for what they pay less then 25 miles away. WE NEED MORE COMP NOT LESS!!

Review by null_bin See Profile

  • Location: Grand Rapids,Kent,MI
  • Cost: $122 per month
  • Install: about 5 days
Good "Connection reliability has been very good"
Bad "Customers service impossibly bad. Download and upload speeds keep changing."
Overall "I wish Google fiber would come to town."
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I have the Blast service. 105 Mbps down, and 20 up. »www.comcast.com/internet-service ··· ice.html shows an "Extreme 150" service, which in the past I would have been automatically ungraded to. 7 calls to Comcast, of which 5 did not speak enough English to get started, one to "Sales," one to someone in India, produced no help at all. The woman in India did say I have the "Extreme 150" service, and had a tech sent out. The tech swapped modems, for a different brand, with the result that I not only have no higher speed, but seem to have lost IPv6 compatibility. Three days ago the 20 Mbps upload speed dropped to 10 Mbps, and is still there. For a month I had the 150 Mbps rate - using speedtest.comcast.net for testing - but then it went away. Apparently someone is constantly testing speeds and other issues. So while the connection itself is reliable, I don't know from day to day what data rates I'll have. Oh yes, I continue to pay for 105 Mbps down, and 20 Mbps up - that much is as dependable as the sun going down at night and coming up in the morning. I'm also told now that after the merger with TW, Comcast will dump the Great Lakes region, and we will get Charter instead. It never ends.

member for 12 years, 1 visits, last login: 112 days ago
updated 112 days ago

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Review by kgeoghe See Profile

  • Location: New Haven,New Haven,CT
  • Cost: $40 per month (12 month contract)
Good "Seemed good for first three months. Service seemed like a good value."
Bad "After three months started noticing significant performance loss."
Overall "If vast discrepancy between advertised and effective performance persist, I will discontinue service at contract's end."
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Comcast XFINITY Performance cable Internet (25/5 Mbps) - $39.99/mo. for 12 mos. special.

Order and install very smooth.

Have recently experienced severe, consistent performance slowdowns after 3-4 mos. of use. I've been experiencing a consistent effective transfer speed that is 80% less than the advertised speed at all times of day, all days of week.

member for 162 days, 26 visits, last login: 4 days ago
lodged 113 days ago

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Review by phantasm11b See Profile

  • Location: Harpers Ferry,Jefferson,WV
  • Cost Contract price not specified. (12 month contract)
  • Install: about 45 days
Good "They installed it."
Bad "It's over priced."
Overall "Service is OK but not exceptional"
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I moved into a newly built home and Comcast would not service it even though our neighbors had Comcast service. It took me over 3 weeks several tickets with their help desk before I gave up and emailed corporate. They finally rolled a truck to determine if they could service my house; they determined that they could. My install was set for 3 weeks from that date.

On install day the tech showed up on time and installed the new Xfinity cable box and a cable modem. This worked fine for a couple of weeks but then my internet went out and I had to have Comcast come back out. They replaced the modem and service was restored. This modem lasted for 2 months and then died. I opted to buy my own modem at Best Buy (Motorola SB6121).

The cable service is spotty. The box needs to be rebooted every other day and it is slow as can be. I like the new menu and search options but the lack of reminders is a bummer. Not everyone wants a DVR.

All in all the service is OK. I'm a former Comcast employee and expected more from the company. However this time around I felt the burn that most consumers feel.

member for 7.4 years, 1761 visits, last login: 14 days ago
lodged 115 days ago

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Review by Rainman0069 See Profile

  • Location: Indianapolis,Marion,IN
  • Cost: $295 per month
Good "Lot of Content and many options for viewing"
Bad "X1 Buggy OS, many reboots per day, Typical Cable HSI bandwidth Lies!"
Overall "Not worth the cost for half-a** service."
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5 TV's, 105Mbps HSI, RG-6QS cable, 10/1000 Giganet, Cat 5E & Cat 6 network cable, Dual radio 802.11 *(2.4 & 5GB) N wireless.
House Construction, 2 story Wood frame, drywall, paper thin walls, 2ea *Cisco 802.11 N access points.

Installation:
Upgrade from old Comcast system to X1 Triple Play, with all bells and whistles. Xfinity TC8305C Modem, Xfinity XG1-P DVR Hub, Xfinity RGN-150N Boxes.

Had to assist the technicians with X1, not as versed as I in 802.11, or RF protocols. HSI.....Had to finish set up of modem myself. Tech unable to set-up local LAN He set up Modem, connected one computer, then threw his hands up...

Issues:
X1 operating system is very buggy. Screen freeze, random reboots, lock-ups and sluggish performance is a daily issue. Very irritating to have to reboot the Xfinity RNG-150N boxes several times a day (4ea). The Xfinity XG1-P Hub (DVR) not as bad but not great. Not as many reboots but looses DVR service several times a day. Picture Quality is not as good as DirecTV (Former Customer in FL)....Never Lost Picture, not even during Hurricane Charlie..2004!

Comcast HSI. If you want to use Internet after Midnight, its great, very fast and no streaming issues. However if you live the normal American lifestyle, the 105Mbps (Shared Cable Bandwidth) quickly morphs into overpriced Dial-up speed! During peak hours....Which seam to last from 3PM to around 11 or so at night. The best I have gotten for Up/Download speed was 29Mbps/123Mbps at 1:30 AM! During Peak hours, the best I have gotten was 17Mbps Up, 9Mbps Down...... Worst?..... Unable to connect to server!

Why did I leave DirecTV? Moved from FL. Comcast existing service at new residence. Not the primary Comcast subscriber at this address, so Im stuck with what subscriber wants.

Lastly, This is my experience, If you are a Comcast worshiper, Im sorry, but this is what we experience. I wish it worked! Deal with it.

member for 117 days, 6 visits, last login: 93 days ago
lodged 117 days ago

Comments:
JohnShade

join:2009-03-07
Pearland, TX

CHSI speeds

Is that a wireless connect speed? If hardwired, are you using Cat 6 all the way through from the modem to a gigabit ethernet card in the system? What do you get when you go to speedtest.comcast.net?
Rainman0069

join:2014-11-28
Indianapolis, IN
Reviews:
·Comcast

Re: CHSI speeds

Those speeds were from speedtest.comcast.net.
Yes, Cat 5e, 6 Gigabit hardware all throughout system. All hardwired equip is Gigabit T10/1000.
Wireless N 2.4Ghz & 5Ghz, for all wireless equip.
Wireless download speeds through speedtest.comcast.net run about 65-79Mbps off peak, around 9Mbps during peak.
These peak time results are the lower values, speeds are all over the place during peak.
JohnShade

join:2009-03-07
Pearland, TX

Re: CHSI speeds

Sorry to take so long to reply. Things have been kinda busy. read this »en.wikipedia.org/wiki/Category_6 ··· _6_cable Cat 5e is NOT the same as Cat 6. You have to use Cat 6. If you use 5e, you still can bottleneck.
JohnShade

join:2009-03-07
Pearland, TX

Re: CHSI speeds

It has to be Cat 6 throughout

Review by jgalvin9 See Profile

  • Location: Vero Beach,Indian River,FL
  • Cost: $40 per month
Bad "I hate Comcast. The connection sucks. It goes up and down, and there are outages all the time. Tech support has no clue!!!"
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I hate Comcast. The connection sucks. It goes up and down, and there are outages all the time. Tech support has no clue!!!

member for 12 years, 6 visits, last login: 56 days ago
lodged 122 days ago

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Review by BlueC See Profile

  • Location: Hopkins,Hennepin,MN
  • Business customer Business customer
  • Cost: $130 per month (12 month contract)
  • Install: about 14 days
Good "Decent speeds compared to the ILEC provider"
Bad "Horrific internal coordination between sales and provisioning, rude tech support depending on who you get, it's a mess of staff"
Overall "Good lord..."
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My Other Reviews

·Integra Telecom
The fact that Comcast Business sales never disclosed that you are required to lease their modem if you want to lease a static IP address, shows they have poor communication to start. Perhaps you can ask the sales rep for some sort of credit due to the miscommunication? Nope, they're done with you, have to call a different department to request that (after another department just told you to contact your sales rep for a credit request).

Once you do get their leased modem (did I mention it is $13/mo to lease?), pray it works appropriately from the start. Otherwise you will have to schedule another technician visit because they do not allow you to do a self-install, even with simply swapping out modems. Talk about efficiency.

Issues with the static IP? Be prepared to jump through hoops. Their support team will tell you one thing one day, and something different the next. There's no consistency. You have to cycle through tech support agents to request an escalation (if they even let you), and then pray it gets to the right person.

Latency isn't all that great for a business class service. If only there was better coverage with FTTB/FTTH providers, Fiber/Ethernet will always perform better than DOCSIS. No hassle dealing with unreliable DOCSIS modems.

What a mess.

member for 5.3 years, 1431 visits, last login: a few hours ago
lodged 124 days ago

Comments: