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8/756 Thinking of upgrading to Digital and Phone since uptime and connection has been great 11/08 I finally upgraded to digital TV and CDV. Have had both for a month now and not had any problems except when adding a second digital box, had bad splitter that Comcast replaced. 10/09 Reaching one year since upgrade to digital and phone and besides a couple of short outages (probably due to D3 upgrades), system has worked as advertised. 7/10 Digital still going good on TV, Internet and Phone. Just got notice today of area going all digital soon. Glad I already ordered the extra, free boxes. Just a little worried about the price increases. Forgot to mention before that I have been running on the 16/4 connection, I think. Speedtest show 21/4 »results.speedtest.comcas ··· 5382.png 1/12 Still the same steady service. DTAs work well since the all digital upgrade. »results.speedtest.comcas ··· 3582.png 4/13 Was suppose to get the upgrade earlier this month, but think my modem is slowing the speed down, might check with local office to see if D3 EMTAs are here. Depending on work, might downgrade speed also to save some $$$ »stage.results.speedtest. ··· 7952.png 1/19 Went to the office the other day to exchange a bad tv box and ended up getting upgraded to xFi and the X1 platform. They gave me the modem first and told me to come back with all the TV boxes and the old modem. Swapping the modem was the easiest it has ever been. The TV boxes were a little longer to do since I didn't hook up the main one first. Got it all working and decided to do a new speedtest tonight and here are the results. »[Fiber Speed test: 303.69/23.92 15 ms] loving the speed and the connection has been solid. 5/20 Finally got fed up with Xfinity. For the last year, I have had multiple incidents where I would start getting intermittent disconnects. First time the wire at the ground block was melted. Tech didn't know how that happened. Second time the connection at the tap suffered a similar fate and they changed it out. Now for the last few months, the disconnects come back. I posted here in the direct forum and the tech advised I had "noise" on my line and to get the interior wiring redone. Comcast wants to charge me for it, even though I am paying $250 a month for their services I can't use. Finally decided tonight to go to WOW. Neighbor already has it and has nothing be good comments about the service so I am giving them a shot. If it worke, yippee. If it doesn't, guess I get a new customer discount when I go back to Comcast. (BTW, connection went down twice while typing this) member for 20.1 years, 2283 visits, last login: 15 days ago updated 3.8 years ago
Last year, we were getting 100-160 MB/s download speed and about 6 MB/s up. Now we are getting only about 30 MB/s down, but our bill is the same. Perhaps this is related to everybody being stuck at home. Or maybe there has been a recent fault in our local loop, service drop (many years old from original CATV) or CMTS, given that one of the 24 sub-channels (609 MHz) *never* locks. (Our own connections are tight.) Original order a few years ago was good (self-install with our own Arris). Self-install upgrade two years ago was OK except I *had* to get an voice-capable modem for the high Internet speed even though i didn't want a telephone. I got a Netgear C7100V in order to have full control over configuration, as I run a custom Linux firewall with IPtables etc., and couldn't get enough details on Comcast's modem/router. (I turned off lots of features in the C7100V for security, even including WiFi as our local WiFi is *behind* our firewall!) P.S. The TV is a lot of the high cost, but we haven't even watched it since Christmas. (Might drop it.) member for 4.6 years, 92 visits, last login: 2 years ago lodged 3.8 years ago
I've had Comcast for a little over a year now - presently on a promotional package, after complaining a bit - $139/month for Digital Preferred with HBO, 120Mbit download / 20 Mbit upload, four Cablecards for my TiVos. I own my own modem/router, and my TiVos have lifetime service. I live across from the 'new' Troy High School ('new' is relative, that's for the people who have lived in Troy, MI for awhile now) - the cable plant in this area is pretty new, I believe Comcast replaced everything about three or four years ago. Couldn't be happier with Comcast - the only 'gotcha' is having them provision the Cablecards correctly. Even calling in the Serial No., Host ID doesn't always allow them to provision the cards. They have to 'build' the outlets correctly. Everytime a Cablecard is added or removed, _all_ the Cablecards on the account need to be re-provisioned. *Edit, April 2016 - Pretty happy with Comcast, can't complain. *Edit, September 2017 - Left Comcast for WideOpenWest / Rocket Fiber. Comcast is vile garbage - they no longer offer anything above 10Mbit upload except for their DOCSIS 3.1 package, which is stupid expensive, even though their DOCSIS 3.0 modems and plant in many regions can support much higher uploads. A regional ISP with 1/200th the marketcap of Comcast (WideOpenWest) offers a 500mbit down / 50Mbit up package for $55/month. member for 15.8 years, 4468 visits, last login: a few hours ago updated 3.9 years ago
I have had Comcast (Xfinity) at at least 4 other locations in the past 12 years or more. It has been excellent usually. low lag (low ping) times in testing and in real world use. Even when I had "comparable" published speeds with Centurylink there always seemed to be a delay from the time you hit "clicked" a link or initiated some actions there it was just slower to respond. That said Recently at my current location my speed has been intermittently terrible. and especially (but not exclusively) since the Covid-19 crisis. Originally I chalked it up to all the new users trapped at home watching Netflix or online streaming etc. but I think now that is only part of the problem. recently resetting (restarting) the modem makes no difference.... In stead of the 200 Mbps I was getting now unless I call and complain I am frequently getting about 6 Mbps. Yea that's not a typo 6 Mbps that it. For a house with 4 adults and often 3 of those 4 online at the same time 2 Mbps is not cutting it. Hope we can get it figured out. Whenever I call I get a reset the modem instruction which we do. to no avail. Help! member for 3.9 years, 8 visits, last login: 3.6 years ago lodged 3.9 years ago
My FiOS price skyrocketed, so I thought I'd try comcast again because the price they were offering was lower and the (alleged) speed was faster. First, they said I could do free self-install with my own modem. THIS WAS A LIE. They forced me to pay to have a tech come out who didn't have to do ANYTHING except verify that yes, I had set everything up just fine but THEY had messed up on their end in activating my modem. I lost two days of internet service in the process. I'm supposedly paying for 300 Mbps download. I have never seen a speed test result above 75 and it's often down in the 10-15 Mbps range. Netflix and Amazon are usually ok, because they deliberately prioritize them (I can tell because if I turn on a VPN, those sites slow down and everything else speeds up a little), but if I want to stream from a less well-known site like PBS or VidAngel, it's almost unbearable. I've tried calling support multiple times, but literally the only thing they can do is reset my modem, which does nothing because the problem is obviously on their end. I can't believe I let it go on this long. I plan to eat the contract fee and switch the moment Verizon sends me an offer. member for 3.9 years, driveby review (so far) updated 3.9 years ago
Ordered $60 double play promo online and installer was nice enough to run coax for a new outlet. Price advantage eroded due to $22 in below the line fees. Internet is solid with $14/mo Comcast modem. member for 19 years, 5015 visits, last login: a few hours ago lodged 3.9 years ago
Cut the cord this month. More money and less channels every time they decide to make a change. Even internet speeds are questionable. Returned all of their equipment and now have my own modem. Not even looking back. Down from $250 to 138.00. member for 16.6 years, 145 visits, last login: 87 days ago lodged 4 years ago
Over priced and poor service. member for 22.6 years, 3532 visits, last login: 1.3 years ago updated 4.1 years ago
I CAN NOT WAIT FOR TRUE 5G AS THEN I CAN DUMP COMCAST I hope it really does work as promised and then MAYBE there will be some REAL competition. I ran my own Cable as they said I did not exist. As for the internet side I faked the service at a house that does not use the internet and pay them for the net service. All because they say their data base says I am not here. WORLD.S WORST CUSTOMER SERVICE Two people 12 hours on the phone with off shore so-called support to get it turned on Added on01/12/12 See this smoke ping »/r3/sm ··· 17&r=946 and comcast says that there is nothing wrong with line or service, has been down for four days. As for not knowing how to handle equipment etc. I make my living repairing , running , trouble shooting this stuff and as a side job I run a PC and networking service and install business ,if you had looked at the first post you see I ran my own cable,I should have noted that it was three spans and then the drop to the house. I think the tech they sent out was just lazy and since the company will not send out a supervisor , nothing ever happens. Frontier now has DSL so thinking about switching to that. member for 21 years, 117 visits, last login: 2.4 years ago updated 4.2 years ago
We started with TCI Cable and evolved to ATT and finally Comcast for cable TV. Their channel selection and picture quality is okay; nothing to rave about. We had Comcast Digital phone service and experienced no problems with it, but about a year and a half ago was informed that Comcast was discontinuing their old Digital service and insisting customers either switch to Comcast Digital Voice or find another provider - kind of high handed attitude. We now have the CDV and so far no issues. Also, have Comcast HSI as part of the bundle (top tier) and I'm satisfied with the quality but feel the prices are way too high, which detracts from my overall opinion of Comcast. Any time I've called the local number to troubleshoot an issue, I have found the reps to be professional and knowledgeable, so I would give Comcast high marks there. One big negative is when I signed up for the bundle, I was told my monthly cost was good for two years, but at the end of one year, the price increased. So I went from $199 plus taxes, etc. to $245 and that's after the so called $20 loyalty discount. So, I'll be very interested in reading the reviews on Verizon FIOS 4/9/11 - just received one of those friendly nudges from the site reminding me to update my review. So, I thought I'd share my latest Java Speed Test results: 110 kbps down 5094 kbps up. Keep in mind I'm paying for 2000 kbps down 16000 kbps up. 2/19/12 - latest Java Speed Test results: 19288 Kbps down 5018 Kbps up but results vary widely depending on the test site you use. 9/21/13 - I recently called Comcast to ask how I could reduce cost as my monthly triple play had climbed from $199 to $245 to $266 to $281. The rep I spoke with was very helpful, agreed I was paying too much and was able to repackage my bundle down to $180. My most recent speed test = »www.speedtest.net/my-res ··· 83136525 4/17/14 - just received an email from Comcast that states -" We increased the speed of your Blast Internet service! You now have download speeds up to 105 Mbps and upload speeds up to 10 Mbps." So, I thought I'd power cycle and test it. Here are the results. »www.speedtest.net/my-res ··· 45753555 »www.speedtest.net/my-res ··· 45770704 3/2/15 - just updating to add latest speeds and price. Yes, it went up again. Grrrrrrrrrrr!!! »www.speedtest.net/my-res ··· 83785880 4/23/15 - updating to add latest speed test 94.6 / 11.76 2/23/16 - updating to add latest speed test 176.5 / 10.37 10/22/16 - updating to say prices jumped again to $229; called and was able to lower price to $207 which is not great but better than $229. Also, just got a speed bump to 200 mb download; latest speed test [url=http://www.dslreports.com/speedtest/5406974][img]»/speed ··· g][/url] 1/2/19 - Update to say prices jumped once again. Now being charged $252. Also TV quality is not that great as the HD channels show pixelation. In the past customer support has been able to re-bundle to lower the price but the current bundles are not satisfactory. Comcast is getting greedier and greedier. 11/24/19 - Update to say prices jumped once again. Oh what a surprise. I now am being billed for $301.58. Comcast used to have great customer service but lately it has gone downhill. I have been unhappy with my last two phone calls. member for 18.8 years, 4264 visits, last login: a few hours ago updated 4.3 years ago |