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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5764 reviews (2493 good) (1675 bad)
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Review by u475700 See Profile

  • Location: Danbury,Fairfield,CT
  • Cost: $66 per month
  • Install: about 5 days
Good "Internet service is usually fast"
Bad "Customer Service and technical support leaves much to be desired, pricey"
Overall "Evaluate alternative providers before choosing Comcast!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Callcentric
Update 08/14/14
My service has been less reliable during the last three few years while customer service is worse than I previously noted. Billing issues such as bogus charges for modem rental are not only time consuming but also frustrating to resolve.


Update 10/31/11

I find it difficult to believe that a major company like Comcast still has such poor service. Customer Service is always full of excuses. Several months ago my Internet connection was severed by a "Comcast" installer while adding service for my neighbor across the street. Customer Service claimed this wasn't Comcast's fault because the installer was actually a contractor for another company even though his truck had Comcast logos. That took three days for them to reconnect me.

The controller on the pole behind my house failed last month. Despite claims that a repair crew was already working on it, nobody showed up for almost eleven hours. The technician who finally arrived claimed that he'd just been dispatched by his depot. He mentioned that unscheduled service calls are prioritized and dispatched based on the number of calls they receive for an incident.

Service outages during inclement weather have been more frequent during the last few years. I don't know if that's because the infrastructure is just aging or it isn't maintained properly. Nevertheless, power outages are infrequent compared to Comcast outages.

I notice there are often unscheduled outages early Monday morning from forty minutes to a couple of hours in duration. Customer Service once suggested that might be the result of car accidents with utility poles because these drivers were rushing to work (at 1:00 AM in the morning?).

Their chat function is not very productive. Despite long waits, telephone calls for service are still the better option.


member for 10.7 years, 5033 visits, last login: a few minutes ago
updated 104 days ago

Comments:

Review by phillychuck See Profile

  • Location: Hatfield,Montgomery,PA
  • Cost: $84 per month (12 month contract)
Good "Great speed, that's about all"
Bad "Comcast business practice, forced bundles to 'save' money. Caps are not realistic for digital family."
Overall "If they didn't offer me a promotion, I couldn't afford decent speeds."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Not happy with Comcast. Forced horrible packages, no decent prices on single services. Would avoid if there were any competition in my area.

member for 10 years, 239 visits, last login: 106 days ago
updated 106 days ago

Comments:






Review by ArrayList See Profile

  • Location: Evanston,Cook,IL
  • Cost: $60 per month
  • Install: about 14 days
Good "reliable"
Bad "expensive, do not get speeds advertised"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·RCN CABLE
I signed up for the 105 blast plus promo for $60/month for 12 months, but I've never received the speeds that were advertised. They claim that the offer never existed. I would make a bigger deal about it, but I am moving in a few weeks and will be cancelling my service at that time. The 250gb data cap is suspended for the time being and I am using my service to the fullest of it's potential while I can.

If there is anything Comcast needs to work on it would be their marketing sucks. They advertised one thing and I never got it. I got some other package and they refuse to let me have the package I signed up for at the price advertised.

member for 9.6 years, 2381 visits, last login: 1 days ago
updated 115 days ago

Comments:
JohnShade

join:2009-03-07
Pearland, TX

Extreme 105

One of the issues that I have seen is that customers are not educated about the hardware requirements to actually get 105 reliably. hardwired only-Cat 6 ethernet (not Cat 5) and a gigabyte ethernet card. Most on-board ethernet cards are 10/100's

ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA
Reviews:
·RCN CABLE
·Comcast

Re: Extreme 105

No, I can get 105 easily over wireless with my access point(RT-N66U). The only thing holding me back is Comcast.

here is a speed test.
»www.speedtest.net/result/3666492067.png

my signal levels are fine also.

and no, most on-board Ethernet cards are not 10/100. Gigabit has been the standard in personal computers for the last 3+ years.
--
A sane approach to our federal budget: Ignore the tea party
JohnShade

join:2009-03-07
Pearland, TX

Re: Extreme 105

Log in over at the Comcast Direct Forum. The people there are Comcast Corporate Engineering/Technical, look up Netdog

ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA

Re: Extreme 105

Like I said, I'm moving very soon. Not going to bother with it.
--
A sane approach to our federal budget: Ignore the tea party
T4K

join:2002-03-13
Fort Lauderdale, FL
You forgot to note CAT 5e delivers Gigabit speeds also.
JohnShade

join:2009-03-07
Pearland, TX

105

Thanks for the feed back. I'm fairly old school and haven't dealt with high speed networking for awhile.

Review by scaredpoet See Profile

  • Location: Monmouth Junction,Middlesex,NJ
  • Cost: $132 per month (24 month contract)
  • Install: about 4 days
Good "The speed is great, reliability is much improved"
Bad "Expensive, and the only game in town. Customer Service clueless."
Overall "Comcast lacks real competition where I live. They know this and will take advantage of it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

After a long time of suffering on DSL, I've gone back to Comcast. Their speeds have leapfrogged dramatically over what Verizon will offer me, which still hasn't made FiOS available to where I live, though residents quite literally across the street can sign up for it if they wish. So, when faced with a choice between 5Mbps DSL, and up to 100Mbps+ speeds if I want it over cable, there's unfortunately not really much of a choice to make.

I'm on Blast, the 100Mbps tier now (recently upgraded from 50Mbps). All told I'm paying $132 a month, including TV package, on a double play. I've purchased my own modem: a Motorola SBG6580. Speeds are consistently as advertised, often slightly higher.

Comcast's reliability has greatly improved since I last reviewed them. The frequent ups and downs in the past was the primary reason why I switched to DSL in the first place. Now, the service stays up for months without issue. However, when there is a problem, expect Comcast customer service to be completely clueless. If it's not some node or network-wise issue that they're already aware of, then it's likely going to take a truck roll to figure out your issue.

The bitter pill to swallow though, is the cost. With Verizon basically not bothering to compete, there really isn't another viable choice anymore for broadband internet service. Comcast is fully aware, and so you're going to pay through the nose for their service, and get locked into multi year commitments if you want any sort of break on the pricing (which by the way, doesn't last the full term of the commitment). This obviously doesn't engender any fuzzy feelings from me. The only saving grace is that as of this writing, Comcast isn't enforcing any usage caps, so rest assured I am getting my money's worth, until they tell me otherwise.

Would I recommend Comcast? Well, they've been reliable as of late, and they generally keep their promise on advertised speed. But their pricing is so high that I can't in good conscience say they're great, or even very good, in terms of value for money.

Fortunately for Comcast, I don't really HAVE to recommend them... because unless you're in one of those lucky, small enclaves where FiOS exists, you likely don't have any other choice.



member for 13.6 years, 1351 visits, last login: 40 days ago
updated 125 days ago

Comments:

Review by rmoonin See Profile

  • Location: Trenton,Mercer,NJ
  • Cost: $175 per month (24 month contract)
  • Install: about 14 days
Good "Zero"
Bad "The worst service that a business can have"
Overall "Avoid Comcast at all costs if you have a business"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My Other Reviews

·Cox HSI
We have had nothing but headaches and a horrible experience with Comcast in our office. We have a VOIP phone system leased from them. Our accounting firm has lost service repeatedly during tax season. A letter to the executive offices was not responded to for three weeks. I back charged our last charge with American

Express today. Maybe it will get them to react. Having dealt with Century Link, Verizon FIOS, Covad and others I can confirm that Comcast is a horrible company to deal with. My big mistake was to leave FIOS which was incredibly reliable for Comcast. My attorney says that I can sue them for loss of service but we has time to go through the mess of a lawsuit. I will bring back FIOS one day after the contract ends in December. If you are thinking about using Comcast in your business think again. Forget the national advertising. This cable company is one to avoid at all costs.

I still continue to have problems with Comcast. For a commercial account you would think they would make some kind of effort to contact me. Amex is doing the best they can with this company. Who has the time to sue them and they know it. I am writing a comment in the one of the national CPA magazines and perhaps that will get them to respond. Their business practice is just to ignore all calls and letters. If you are a smart business person you will avoid dealing with Comcast. Once they merge with Time Warner they will be impossible to deal with. Go with FIOS if it is available. Dealing with Verizon is better.

They only responded and sent out when I told them I was bringing in the NY Times for an interview. I do not have time to sue them but the contract will be finished in 6 months and they will be replaced by FIOS. As a commercial account we are not used to being treated by a schlock company like Comcast. Competition is good. I have told my clients to stay away from Comcast. They should have replaced the old lines with fiber but are spending billions on acquiring Time Warner.

I have had worthless Comcast for our accounting business for about 18 months and will cancel them with certainty. The stress and aggravation they caused me will never happen again. After I backcharged them they just rebilled our Amex. I am trying to run a business and do not have the tine to deal with the flunkies that run their commercial telephone and internet services business. I just tell our clients to deal with anyone else and avoid dealing with them. They could care less. My lawyer tells me it is not worth suing them as will just go into arbitration. I was a professional arbitrator myself for many years. Who has time to deal with some shlocky company. Just remember what I said. Avoid dealing with Comcast commercial services for anything.

member for 14.3 years, 1521 visits, last login: 33 days ago
updated 127 days ago

Comments:
tdumaine
Premium
join:2004-03-14
Seattle, WA

Heh

The chargeback will result in disconnection and an etf. If you have enough to go to court, do it. >That will get their attention.

DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1

Re: Heh

Comcast has to honor AMEX, if they dont amex can break it agreement with comcast . IF comcast were smart , which they arent they would offer this customer, 2 free months service. But comcast doesnt care.

FureverFurry
Premium
join:2012-02-20
Wyoming, MI
Reviews:
·Vonage
·Comcast

Good luck

Good luck taking Comcast to court (seriously) ! Are you sure there isn't that hidden, wonderful "binding arbitration" clause in your business account agreement?

Love your AMEX chargeback, but be prepared for disconnection for an unpaid bill regardless of how warranted it is. You might consider filing an FTC complaint.
Good luck and hope you prevail against "Kabletown".
dubenezic

join:2004-05-06
Jersey City, NJ

Re: Good luck

I sued Comcast 2 years ago. They never showed up in court then called to threaten that if I didn't agree to an adjournment they would file a motion to vacate the judgment that I received because of their no show. The Judge denied their motion and they had to cut me a check for 3k, which is what I sued them for.

Saying good luck sarcastically (which is what it looked like to me) implies that no one can ever win.

FureverFurry
Premium
join:2012-02-20
Wyoming, MI

Re: Good luck

Oh dear; my "good luck" was merely that -- saying Good Luck; no sarcasm intended.

Impressive that you were able to sue as - last I knew - Comcast has a binding arbitration clause unless one has specifically opted out.
rmoonin

join:2000-08-05
Newtown, PA
Reviews:
·Cox HSI
·Comcast
I do not have time to sue them. Time is money. I could win based upon the outages we have had. Their attorneys handling these cases are usually youngsters right out of a third tier law school. Just avoid using Comcast for anything. You will be glad you listened to me. And never use them for any business service. Our Nevada office uses Cox and they are a pleasure to deal with and have far better pricing.
deadtired

join:2003-01-30
Hephzibah, GA

bad service

leave a post on there FaceBook page , I did and they called me back the same day and sent a tech out to fix my problems ,the same day ,in fact when they asked when I wanted them someone to come I said I would be home in a hr, TEch was there waiting on me when I got home , everything was working when he left , it took 4 hrs but this tech took his time and did a very good job

Review by thatfox See Profile

  • Location: Bothell,Snohomish,WA
  • Cost: $60 per month
  • Install: about 2 days
Good "It worked... sometimes."
Bad "Very slow speeds, frequent outages, slow streaming speeds, raised prices without our knowledge, forced out competition"
Overall "Avoid at all costs"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Comcast was unfortunately the only ISP at my last apartment that offered speeds above 20mbps and has deals with the city to keep out competition, so I went with the $50 a month 50/10 package. I purchased my own modem and did the self installation to avoid the modem rental fee. I got the connection up and running and did a speed test and got the advertised speeds and the connection worked great for a couple days...

Every day when I would get home from work the connection would slow to a crawl, at peak hours I could hardly stream a standard def youtube video and would be completely unable to stream netflix. At best I could stream netflix at 480p, at worst it would take an hour and a half to watch a 30 minute show due to buffering. I did many speed tests and it would get as slow as 0.01mbps down and 3mbps up, yes, less than one tenth of one percent of what I paid for. Over the one year that I had Comcast service I had over 10 technicians come to the apartment to take a look and see if they could solve the problem. The speed problems were continual and no technician could get the speed to go back to the advertised level for more than a few days.

Comcast is by far the worst ISP I have ever had the displeasure of using. If you have the choice to move somewhere that has another option, please do, Comcast will make your hair fall out.

Attachments:
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member for 137 days, 2 visits, last login: 99 days ago
updated 137 days ago

Comments:

Review by Mr Matt See Profile

  • Location: Eustis,Lake,FL
  • Cost: $54 per month
  • Install: about 2 days
Good "Reliability of Service has declined, All signal levels are optimum at modem."
Bad "Constant price increases. Required customers to replace DOCSIS 2 modems with DOCSIS 3 modems"
Overall "I would recommend Comcast unless, reliable DSL service is available at lower cost."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Options: I moved to a new home and had a choice of two service providers, Comcast and Embarq. I choose Comcast because they did not require a one year service contract, Embarq did. I was required to keep service for 60 days to get the deal below.

Service: The package included Six for Six. That is Six Mb for Six Months for $19.95 per month. At the end of Six Months the rate increased to $42.95 per month. The deal also included a free Motorola SB5101 after two rebates were applied for and received. A self install kit with very high quality splitter. I also received a $100.00 gift card from Circuit City. I was not happy with the charges after the Six Month Promotional Period. At my old residence, I subscribed to a bundle which Adelphia offered for customers subscribing to the Ultimate (CATV) Programming Package. The bundle included a Six Mb Broadband connection for $24.95 per month. The regular rate for a Six Mb Broadband connection without the ultimate package was about $52.00 per month. I wish Comcast offered the same bundle.

Order Process: I checked with several electronics stores to get the best deal. It turned out that Circuit City had the beat deal. One inconvenience was that I had to order service through a distant Circuit City Store because the newer Motorola SB5101 Modem was not available at the local store. I placed the order with a salesperson and was handed a self install kit, modem and a stack of rebate forms.

My new home included a structured wiring cabinet where I installed the SB5101 modem and a D-Link DI-604 E1 wired router. I planned to install a wireless access point at a more central location later. I used a data cable already installed by the builder to establish a hardwired connection to my computer. Two days after I placed the order I placed my first call to Comcast to complete the installation. When I advised the Comcast technical representative that I was using Thunderbird as an e-mail client and did not want to run the self install CD they asked me for the MAC Address of the Modem and provisioned it. Within minutes I was on line. According to the sales agreement I own the Motorola SB5101 modem and there is no monthly charge for same.

I must admit that the prior torture I experienced trying to self install Adelphia Broadband in September 2001 helped me avoid the same problems installing Comcast Broadband in December 2006. I learned not to run the provided self install CD if possible, particularly if I was using a non-standard Browser or E-Mail client.

April 24, 2008

I have had Comcast Broadband Service for several months now. I have lost the ability to access the Internet for from Two to Three Hours several times, even though my Basic and Digital Cable Service remained unaffected. When I tried to report the problem all Comcast Telephone Lines were busy. I know that the problem was upstream because the Modem retained it's IP Address during the outage. Once or twice although I could not access Google, the only URL that I could connect to was Comcast.com. When service is functioning correctly the upstream and downstream speed have improved. I have replaced my wired router with an AZIO AER114 which is rated by the manufacture at 70Mbps WAN to LAN. I typically see the upload and download speeds shown below using Speakeasy Speed Test.

Test run at 7:45 PM

Last Result:

Download Speed: 22537 kbps (2817.1 KB/sec transfer rate)

Upload Speed: 1591 kbps (198.9 KB/sec transfer rate)

My old router limited my Download Speed to around 16Mbps. If you want to save some money and do not need a high speed connection you may want to try Embarq DSL. Unfortunately Embarq requires the subscriber to sign a one year contract or pay an additional fee of $10.00 per month.

March 11, 2009

Comcast continues to provide satisfactory service and unsatisfactory value. Unfortunately I just received a notice of a price increase for entertainment services (CATV) in Lake County, Florida as of April First. Apparently the top management at Comcast are not the brightest bulbs in the string. At a time when the United States is in a deep recession the wizards at Comcast are raising monthly fees. I also discovered that the staff at the call center are not to swift either.

When I asked what the download speed was for subscribers on the economy tier the CSR advised me that the download speed was 2.0 Mb. When I asked if the CAP was reduced for economy subscribers I was transferred to a technician that was unable to advise me about the CAP or the download speed. What a way to run a cable company. When I accessed the website and did a search on the economy service I was unable to find a reference to the CAP or the download speed or terms of service for the economy tier.

March 14, 2009

I am still trying to get a straight answer on what the download speed is if I downgrade to the economy tier. So far I located or received the following information from Comcast:

1) Googled Comcast economy tier and found references to 768K download speed in old documents.

2) Called Comcast Internet department and was told that the download speed would be 2M. I asked for a confirmation and did not receive same.

3) I searched the Comcast.net website again and found a reference to the speeds that would be available when DOCSIS 3.0 was deployed. The table indicated that the download speed for the economy tier when would be 1M.

4) I placed another call to Comcast and was advised by the CSR that in fact the download speed for the economy tier was 1.5M. The CSR referred to the economy tier as the retention tier and that it was not normally offered. When I pointed out that it was listed on the rate card that Comcast just sent me and the CSR seemed surprised that the economy tier was listed.

Apparently Comcast does not want to offer the economy tier and can successfully deter customer from ordering same by not clearly stating what the download speed is. From the information that I received from Comcast, the download speed for the economy tier might be anywhere from 768K to 2M.

Updated April 2, 2009

I finally received an answer for my question regarding the download speed for the economy by visiting their local office. I was advised by the airhead at the customer service desk that the download speed would be 768K when I asked why I received four answer for the same question particularly why I was told that the economy speed was 2Mb, 1Mb, 768K and 768K which is the same as 1Mb I did not get a clear response. Comcast customer support needs to get their act together.

I plan on looking to Embarq for DSL Service.

Another hot flash: Comcast gives less for more. In celebration for their April 1 price increase. As of April 1, 2009 Comcast has dropped most West Coast Premium Channel feeds in Lake County, Florida. The only West Coast feeds left are HBOW, MAXW and STRZ1W. I found a note in a recent mailing advising customers that the bandwidth made available by dropping those 12 channels would be used for other services. This change also gives Comcast an opportunity to pitch subscribing to DVR Service.

Edited 7/23/09

I tried to help Comcast avoid a citation from the FCC and got jerked around. On the morning of July 13 a contractor completed repairing the road in our subdivision. At the same time all of the 315Mhz Garage Door Openers near my home including mine ceased working. I thought there might be an RF leak caused by the contractor damaging a cable. If just happens that Cable Channel 39 operates between 312 and 318 Mhz. I called the FCC and filed a complaint. I was advised it might take some time to send an investigator. I called Comcast and advised them that there might be a cable leak. The representative set up an appointment for Thursday July 16. The technician arrived and the first thing she did was disconnect the drop. When that did not correct the problem if the technician was competent they would have turned the matter over to cable maintenance.

This is where the problem began. The technician tested the signal from the drop and claimed there was noise on the line. I pointed out that I had Two HD DVR's, the analog cable inputs from the televisions and a cable modem connected to the drop that should have give the technician some in site into the fact that those devices might be generating a signal that the technician might be interpreting as noise. Rather than disconnecting the DVR's, Televisions and Cable Modem and then checking the noise level again, the technician went to my structured wiring cabinet and began disconnecting the cables to all outlets. the technician claimed that there was noise on the line coming from the television in the family room. the technician then bypassed the surge protector at the television. The technician did the same thing in the master bedroom. The technician was ready to leave when I gave the them the bad news that there was another RG-6 Cable running from the family room. The technician measured the noise on that line and found it within acceptable limits. When I asked the technician to recheck the other cable from the family room while I watched the display on their test instrument they technician found that the noise level was within acceptable limits. By the time the technician finished Five of the outlets were disconnected. If I did not have the knowledge I would have had to pay someone to restore my structured wiring to it's original state.

On the other hand a maintenance technician that came by the next day was very knowledgeable and determined that there was no problem with my structured wiring and that there was no discernible leak.

I left a message asking for the Service Manager to contact me and am still waiting for a phone call.

Edited 6/24/10

Since my last review Comcast changed my IP address and since that change my download speed has declined with occasional failed downloads. DOCSIS 3.0 in not yet available in Lake County, Florida. Overall reliability of service has declined with more frequent outages. Usually complete failure with CATV and Broadband out at the same time. Some outages last up to Four Hours. See my review on Centurylink.

Edited 6/27/10

I have failed to include the following information in my review but believe that it is very important. For those of you that want broadband only consider the following. Here in Lake County, Florida, the cost for Performance Broadband without CATV Service is $57.95 per month. Limited Basic CATV Service includes CATV Channels 2 through 22 and some HD Local Channels available to those with clear QAM Tuners at a cost of $14.95 per month. If you order Performance Broadband with Limited Basic the cost is $42.95 per month for Broadband and $14.95 per month for Limited Basic for a total cost of $57.90 per month. Check your local Comcast price list to see if this solution fits your needs.

Edited 2/17/2011

Comcast service has continued to deteriorate with most downloads slower than 384KBPS. I wonder if they are throttling my connection? Whenever I download a series of large files by the end I find my speed has slowed to 60 to 120KBPS. I just updated a Net Book that I own with 51 Windows Updates, Acrobat Reader update, Thunderbird update, when I finally tried to download the latest version of Open Office my speed never exceeded 100KBPS. It well over an hour to download the entire 154MB file. Although Comcast claims that they will be introducing DOCSIS 3.0 they have not deployed it in this area. It appears that they are all wind and no rain. To bad that there isn't a better ISP in this area.

Edit January 7, 2012

Comcast CATV:

Comcast has decided to raise the price for CATV service by increasing the number of channels that require a STB of some kind. The latest screwing over is the conversion of extended basic channels to encrypted digital transmission. This change necessitates the use of digital adapters for each television. Although Comcast currently offers Two at 0 monthly charge I have 5 Bedrooms and would have to pay $2.00 per month for additional adapters. This really eliminates one of the features that differentiates Comcast from DBS, requiring an STB for each television. I have televisions installed in three bedrooms that are NTSC/QAM compatible. At least guests could receive channels 2 through 99 Plus the unencrypted QAM Channels. This is simply a price increase. Eventually there will some BS that Comcast can no longer provide digital adapters at no charge. They might find customers switching to CenturyLink Prism or DBS. In the last Six Months I have seen a number of homes that now have DBS antennas or temporary wiring for Prism.

Comcast HSI:

It appears that Comcast will not upgrade our area to DOCSIS 3.0, although I was told by a Comcast CSR to expect an email soon (months ago) notifying of the upgrade that never happened.

CenturyLink is very aggressive in attempting to have Comcast Customers convert to CenturyLink DSL. They claim to be able to offer 25Mbps down in my sub division. Some Comcast customers are moving in the other direction and subscribing to CenturyLinks $14.95 per month 1.5Mbps service to save money.

Updated 1/21/12

About a year ago I was advised that DOCSIS 3.0 would soon be available. It now appears that Lake County Florida is one of those areas that will not get DOCSIS 3.0 anytime soon. I just checked the Comcast Website and found that the only speeds that are available to me on the website are Performance 12M down and 2M up or Blast with 16M down and 2M up.

Updated 7/11/14

DOCSIS 3 Modems now required. I had to replace my DOCSIS 2.0 at my own expense. Speed has increased to 28M Down and 6M Up as tested 10 Minutes Ago. Comcast is constantly increasing prices even though service improvements do not benefit most customers and are not needed.

If you need the services of a technician keep an eye on them while they are in your home. They cannot resist reconfiguring your network even if you are not having a problem with it. One jerk replaced a high isolation splitter with one of their crap splitters while I wasn't looking. The splitter in question was included with a self install kit and included a special feature that provided higher than normal isolation to prevent the upstream signal from the modem from overloading a TV set connected to the other port. Furthermore a Technician replaced a 2.4 GHz splitter connected between the STB and antenna input on the TV which I was planning to use to install a MoCA system. The technician replaced it with one of their cheap 1GHz splitters. Comcast Technicians do not seem to understand that all wiring in this house was installed by the builder and is my property.

member for 6.8 years, 1852 visits, last login: a few hours ago
updated 138 days ago

Comments:

Review by cj_version2 See Profile

  • Location: Marietta,Cobb,GA
  • Cost: $244 per month (36 month contract)
Good "The only game in town atm if you need lots of speed & static ips for soho or medium business."
Bad "A bag of ferrets is more coordinated than their install teams. Seriously. "
Overall "Like lots and lots of pain? Try to get new service or move."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

[Edit: Let me preface this post by saying I had to sign up for a new account, since I forgot my password for my longtime account, and wouldn't you know it the email address of record is one on my mailservers which are down atm due to me moving them and me 8 miles. Won't have email again until the Comcast install or I move them to a server hotel]

[Final edit/addenda: A very nice and knew-what-he-was-doing Comcast tech came towards the end of the 4 hour window they had promised the last time. After overcoming some cabling issues outside, he got things up and running in short order. It's as promised: around 110mb down and 23 up and very, very stable. I'm going to try to not move again for a looong time.]

Comcast Business had been ok for me since 2009 for my home business in terms of speed, lack of congestion, etc. SMC gateway worked great for me (even though I've read of people having issues with them, mine was fine). Only one issue ever (had to teach DNS to a tier 2 awhile back). So... I moved my office 8 miles. Don't ever do that with Comcast and expect anything but lots of pain and staff who range from right-to-the-edge-of-being-nasty-to-you (even though I've been nothing but very nice) to just totally out of synch with the other parts of the puzzle that have to work together to get you going. They will *not* work with you for the most part, it's their timetable (which they always break without notice to you) or the highway.

My situation: Called to move my service 3rd week of June 2014. Them: "Ok, fine, we can have your service up and running at the new place July 1, not a problem, sir!" I signed a new contract that day. Same service level. Same everything. Only one gripe from me: Was an "all day install window", meaning I had to wait all day on the tech. So much for the TV spots they run here in Atlanta for "Two hour windows now, even nights and weekends." Uh-huh. I'm not calling them liars, but the TV spots had no small print or any of that, just a blanket "We show up within a two hour window now."

July 1st: No tech, no nothing. I call my sales guy's cell. He's mental-dancing so fast on the phone I thought he was going to pass out. We had several of those conversations that day to no avail. Note to all: I HATE being told you'll call me back in 15 and you don't ever do it...

July 2nd or 3rd, I forget now: Same stuff, diff day. Ended up on his cell on speaker with him and his supervisor. She and he both told me in no uncertain terms the installation would now be Tuesday July 8th 2014 and an all-day "sit here and wait on us to show up" window. Said no they couldn't do it Saturday due to July 4th weekend. I understand that, not a worry. Just wanted a firm date so I can take some downtime and wait on you guys. Tuesday worked for me since the Comcast TV folks were supposed to show up that day as well.

July 5th: Some automated scheduling system phones me this afternoon (Saturday), says I have an appt for Monday July 7th from noon to 4pm. I called my sales guy on his cell immediately. No answer, left a voice mail saying "fix this please". No response.

July 7th: It's really early Monday morning, I'm about to leave for a manager's meeting and I'm almost late for it factoring in the commute. Comcast guy shows up in the complex with no advance notice, here to install the Biz Internet. I can't wait. Told him my appt was for Tuesday not today, had to leave, no way for me to stay. I don't let a room of vice presidents and other managers wait. Sorry.

July 8th (late this afternoon as I'm writing this): You guessed it! No tech showed up. No call. No nothing. Took a day off working elsewhere and nada. (As an aside, the Comcast TV tech never showed up either, and my sales rep for them was letting all my calls go to her voice mail). Call my reps cell a few times. Finally he calls me back. Wants to schedule the biz Internet install for tomorrow from 1 to 5pm. So I've lost clients, and I've been off-line with all my services for around 10 days now. Getting used to watching off-air TV on an antenna. Getting 39 digital channels. Getting used to it. Comcast, you're getting real close to "You're Fired". I am having a hard time believing you STILL want to charge me $199 for an Internet install where all the infrastructure is already in place. Amazing.

Short version: If you decide to use this ISP, try your best to have a backup plan ready to go to in case they drop the ball. As a second side note, in my day job, I've been trying to get Comcast Business Internet installed at a location for going on two years now to no avail. Their drop is 175 feet away on the same side of the street. Go figure. One would think a vendor wouldn't want to do that sort of stuff to a national-level account holder. Bet if I bought one of their Ethernet offerings at that location, the service would be in there before I could go get pizza haha.

[Edit: the Comcast TV tech came at 6pm sharp. Took the poor fellow 2 hours, he had to run new cabling outside to get the TV working. He really had to do a l-o-t of work. I felt kinda bad for him, especially since a guy had come earlier to do a site survey and said things were "ready to go". I didn't have the heart to tell the TV install tech that. Comcast TV looks 'cleaner' than my old DirecTV, must be less or better video compression.]

member for 141 days, 7 visits, last login: 84 days ago
updated 139 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage

1 edit

Tearing crap up.

Ferrets have good coordination when it comes to tearing crap up..

If Comcast video looks better than Directv, then Cox (my local cable company) must be compressing the hell out of there signal since Directv looks much better than Cox Cable.
15444104
Premium
join:2012-06-11

Re: Tearing crap up.

Holy ferrrets...!!!!!

Too bad you didn't have someone at your site you could have left when the Concrap tech showed up on the 7th July.

In any case what a massive cluster fluck.
Yep, just like the funny or die spoof ad says...
"We're Comcast, and we don't give a F*UCK about you!"
cj_version2

join:2014-07-08
US
Reviews:
·Comcast

Re: Tearing crap up.

I used to have a ferret a long time ago. Got along great with the cat and the malamute. Could trash anything though, so the analogy hehe. Yeah I would have loved to have stayed here for the install but Murphys Law; the one time I HAD to go somewhere they showed up.
cj_version2

join:2014-07-08
US
They might well be. I was watching local channels off a home made antenna vs the same on Comcast and no discernible difference on Comcast. On DirecTV it was very noticeable how many bits they were throwing out.

Review by wireless001 See Profile

  • Location: USA
  • Cost: $120 per month
  • Install: about 7 days
Good "Comcast service person was pretty good."
Bad "Practically everything else."
Overall "Find something else if you can."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I moved from a house with FIOS to an apartment complex where Comcast was the only viable option. I ordered the Triple play, i.e., voice, cable and Internet. The voice installation, VoIP, went fine. The installer set up the DVR, but did not install the proper set top boxes in the bedroom for DVR access - requiring a second service call. The installer then installed the wireless router in a metal box in the front closet where I had no access in case of a problem. The original installation and set top box swap were performed by a Comcast contractor. My Internet service level is supposed to be 35 Mbps - on a shared link. My measured speed from two different Internet sites was less than 6 Mbps down and up. The second service person responding to my call was a Comcast service person and very willing to help me get a solution. Eventually we installed the wireless router on a shelf inside the closet, but outside the metal box. Internet speeds now vary from 12 Mbps to 18 Mbps down and ~6 Mbps up - still far from the advertised speed (I know it's a shared medium with overhead, etc.). If there was another option I'd probably go with it!

member for 143 days, 1 visits, last login: 139 days ago
lodged 143 days ago

Comments:
JohnShade

join:2009-03-07
Pearland, TX

Go to the Comcast Direct Forum

Log in, go to the Comcast Direct Forum. The people who answer on that forum are all Comcast techs & engineers. They can look at everything that could be impacting your service and see about getting it resolved. That's why they're there

Review by joewho See Profile

  • Location: Carpentersville,Kane,IL
  • Cost: $100 per month
  • Install: about 4 days
Good "Everything works."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

This is an updated review. Comcast has worked fine. Started with "silver" but it's really "starter". No contract, but prices effective for 1 yr. After the year was up we pleaded our case and were upgraded to "preferred" for 1 yr. at the same price. Very good. Now, today 12/7/13 the year is up and we were switched back to "starter" at the same price. Just like buying a car, you go in and tell them what you can afford and stick to it. However, we were spoiled by the preferred pkg. and now want to change to a promo that give us the diy channel, at the same price.

member for 10.2 years, 1351 visits, last login: a few hours ago
updated 153 days ago

Comments: