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Review by danry25 
member for 5 years, 1377 visits, last login: a few hours ago
updated 156 days ago
 Seattle,King,WA
 $52 per month about 9 days "Predictable speeds" "Throttle kicks in if more than 70% of the line is used any time of day" "See if something better is avaliable"
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Update 12-18-2012
Still on the 12mbps/2mbps tier, although I did end up upgrading to a D3 modem a few months back. Reliability is still so-so, but it is to be expected.
Update 6-21-09
2 Months ago we were automatically upgraded to 12mbps/2mbps, we also just changed out our modem that we rented from comcast to a unbranded surfboard 5101. So far so good, CS is still so so.
Update 12-16-08
Recently we had a Comcast tech check our profile, and it turned out we were on the 4 mbps/ 384 kbps plan when we were being billed for 6 mbps / 1 mbps. Comcast apologized and moved us up to the correct speed.
Original post:
I don't like Comcast, they have had multiple billing problems and are always trying to charge me for their errors, and blame me for their problems. Overall there are some major issues with their customer service, and the speed they provide, I have never in the whole time I have had this service, hit over 4.1 mbps. Look at other options before getting Comcast.
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 Review by dmk08809
member for 11.7 years, 1897 visits, last login: a few hours ago
updated 168 days ago
- Clinton,Hunterdon,NJ
- $30 per month
- (6 month contract)
- about 7 days
- "When it works its fast (50Mbps down, 10Mbps up)"
- "Problem is is hardly ever works! 6 truck rolls in last 7 weeks!"
- "Great if you're a masochist. It really has been a true test of patience."
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Installed in early September with relatively minimal fuss through a local door-to-door sales person. First 5 weeks after installation were wonderful -- realized immediately what I was missing out on speed-wise compared to the CenturyLink DSL I had since 2001. The Blast-level service here is upgraded to 50/10 and only $29.99/mo for the first 6 months as a new customer. Not a bad price and the speed was blistering fast. It was even stable for the first 5 weeks. We're using the Zoom 5341J modem which bonds 3 upstream and 8 downstream channels. Dropped DSL for this thinking my prayers for decent and reliable internet speeds have finally been answered.
After the first 5 weeks it all started falling off the rails. Online chat support is mostly a joke. Reboot, reset, rinse, repeat. Before first tech dispatch in mid-October they insisted it was my modem. OK, swapped that. No change. Modem keeps throwing upstream ranging errors, latency, jitter and packet loss go through the roof every 30 seconds to a few minutes.
I'll spare all the gory details in this particular review, but this upcoming weekend will be the 6th (yes, you read that correctly, SIXTH) appointment and truck roll. Comcast has replaced pretty much everything from the tap. What we do know is that my upstream SNR is ~18.7dB which is apparently horrid. Followups to previous dispatches and calls have been virtually non-existent. I mean, the folks are friendly & courteous and actually act they they are trying and care. But at the end of the day its just wasted air -- nothing is ever done and the communications / followup keeping me informed of any progress or status is pitiful. The Customer Guarantee? LMAO! If that were actually real they'd be paying me for the service by now!
I've tried engaging ComcastSteve in the direct forums and other than a response he "tweaked this or that", nothing has been a fix. The Comcast Corp Exec Support "we can help" folks are again friendly and apologetic, but followup with them has been inconsistent at best and resulted in no permanent fix or even having it escalated for attention in the field.
Hard to believe I so genuinely want this service to work as badly as I do otherwise Comcast would have been history after the third outage & dispatch. Next stop is the local municipal franchising authority and an informal complaint the the NJ BPU office of consumer assistance. Not much to lose. Fortunately my DSL order should be fulfilled this week and I'll have a reliable service for backup purposes again. I tried to save a buck while improving speeds and now realize the foolishness of that folly -- at least when it comes to Comcast.
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 Review by teddystacker
member for 11.4 years, 1809 visits, last login: a few hours ago
updated 173 days ago
- Philadelphia,Philadelphia,PA
- $150 per month
- "Speed"
- "Price , Arrogance of the provider , number of outages"
- "Poor customer service , way over priced"
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Even in 2009 the number of outages were Six for the year - Totally Unacceptable in this day and age and the main reason I would not even consider their "Digital voice" service.
Customer service as poor as ever.You cannot even call your local office to see if they have a DVR in stock , if you need to swap out a faulty one.You have to stand in line for 25 mins , only to be told they do not have one - crazy when you are paying these guys $150+ a month...
Price - when your paying more to Comcast than you do for your car payment each month , then you know its time to look for a change.
Comcast have had my business for many , many years now , but we are looking for a change , how much worse could Verizon actually be?.
Edit Dec 20212
I still dislike Comcast , but still no other decent ISP here in Philly , so I wait for FIOS , Comcast you are too Expensive and still way to many outages each year..
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Review by pdx ag
member for 1.7 years, 2 visits, last login: 174 days ago
updated 174 days ago
- Portland,Multnomah,OR
- $68 per month
- "Fast after midnight. :-("
- "Nearly every day 4pm-6pm unusably slow. Sometimes 11am-7pm."
- "I am shopping around for alternatives, and will probably downgrade to 15$/mo, since the 50$/mo service is not getting me any fas"
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Have used Comcast Blast! Internet Svcs with Powerboost since moved into new house in March.
Supposedly 30Mbps/6Mbps.
Renting WBM760A cable modem, 7$/mo.
High speed internet 51.95$/mo, + Blast! Internet Svc includes Powerboost.
(Basic TV service 14$/mo)
Willing to pay the 69$/month to get reliable service, since I often work from home. But I am NOT getting reliable service.
Or maybe I am. Every day, 4-6pm, becomes unusable
(I use X over VNC across VPN to SF Bay area - interactive response really sluggish, unusable. )
Some days becomes unusuable 2pm, or even 11am.
Usually ok after midnight. :-(
Speed tests inconsistent
- but varying with what the interactive "feel" is like during the day.
dslreports.com
Java speedtest SF
down as low as 2Mbps upto 1.4Mbps today
up .8 - 4.2 Mbps.
low end really bad.
high end acceptable, but not what I am paying for.
Right now getting 10M/4M, which is okay - bit still much less than I am paying for.
Integra.net/speedtest
Download Speed: 35090 kbps (4386.3 KB/sec transfer rate)
Upload Speed: 5101 kbps (637.6 KB/sec transfer rate)
Latency: 41 ms
Fri Nov 30 2012 18:14:35 GMT-0800 (Pacific Standard Time)
=> this is okay.
Comments:
  ShadowMastrMaster Of All Shadows
join:2001-09-01
Fort Pierce, FL | Call and complain Call em up and have them roll out a tech to check it out. They may be able to do something to get you up to speed, and if not, then going to the lower tier would be your other option.
But I would give em a chance to come try to fix it..... it's cable, it shouldn't be that bad......
--
Follow Your Bliss -- Joseph Cambell
I reject your Reality and substitute my own! -- Adam Savage, Mythbuster | |
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Review by greg925
member for 2.4 years, 368 visits, last login: 46 days ago
lodged 190 days ago
- Antioch,Contra Costa,CA
- $99 per month
- (12 month contract)
- about 4 days
- "Speeds"
- "Price"
- "Would switch if better service is avaialable in my area in future"
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I like the speed Comcast offers but with those caps the speed does not really matter. Plus I have go the business class. I think at-least Comcast should give their business customer same upload speed as the downloads.
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Review by ButtonBoy
member for 2.3 years, 22 visits, last login: 199 days ago
lodged 203 days ago
- Kingston,Kitsap,WA
- Contract price not specified.
- (12 month contract)
- about 900 days
- "Not sure- after three years of promises I still have no service"
- "worst customer service imaginable"
- "Unless you have an unlimited amount of cash & patience, avoid these clowns"
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OK, I tried to deal with Comcast in a quiet civil manner using their own "Comcast Direct" forum. Well, it has worked no better than any other experience I have had with Comcast. To simplify my review, I will include the full thread from my experience with Comcast Direct below. Some data has been changed to protect the privacy of the innocent...
Cliff Notes for below:
Comcast has no desire to add more customers, as evidenced here. You may want to give them their wish.
************************************************************************
Date: Sept 10, 2012
Title: [Customer Service] A multi-year installation fiasco
I have had CenturyLink DSL since 1995, and they have never upgraded the equipment in that time. Well, I'm tired of the lousy speed, and want to try ComCast. So more than 2 years ago, I called Comcast and asked them if I could get connected.
I was told "yes", so I signed up for internet, cable and phone. Right up to the day of the installation, everything was fine- they said. Then when my telephone stopped working (CentenaryLink) and nobody had shown up yet from Comcast, I had to call from my mobile. It seems that somebody had said "yes" to me prematurely, as there was the need to trench in 700 feet of cable to get to the edge of my property. Getting my service restored to CL was a real mess...
Fast forward to 2012, and the Comcast local guy tells me that if I get both of my neighbors (total three of us) to each sign up for at least one CC service, the trenching work will be free to us and as soon as I get the signatures, they will schedule us for installation.
Now that I have those signatures, I am told that I have to come up with another $2600.00 because they had not done a good job of routing the wires around my town, and Comcast wants me to pay for this rewire effort.
I really want a faster internet connection and a satellite connection that doesn't blink out in a rainstorm is just icing on the cake. However, the communications have been very poor, and the random excuses like needing more money from me has turned this into a very bad experience for me. Is there anyone who can help me resolve these issues? Please?
{ Following this was my personal contact info for Comcast to use in tracking this issue}
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Date: Sept 11, 2012
I've escalated it to the regional management office to take a look. Someone will be in touch with you soon.
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ComcastSteve
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Date: Sept 12, 2012
Yeah... somebody called and talked to my wife. I called her back (the rep) and got her vmail. So far no reply. No different than any of the others at ComCast so far.
***********************************************************************************
Date: Sept 13, 2012
Getting the rep to call you back.
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ComcastSteve
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Date: Oct. 30, 2012
Six weeks go by and no call yet. No wonder cable companies have such a poor cs reputation.
Comments:
rody_44Premium
join:2004-02-20
Quakertown, PA | Thats not bad so basically they want 2600 dollars for 700 feet of trenching. Dude that is dirt cheap | |
| | Donut
join:2005-06-27
Romulus, MI | Re: Thats not bad I dont think its about the 2600 dollars. I think its about being lied to.
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Mr. Donut
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| | | | It's $2600 to redesign the wiring between the CO and my house. I'm paying for their engineering mistakes. | |
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Review by BELINDA918
member for 220 days, 0 visits, last login: 220 days ago
lodged 220 days ago
- South Bend,St Joseph,IN
- Contract price not specified.
- "WORST EVER"
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WORST LIERS
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| | care to add more This review is lacking a bit of information. | |
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Review by Furrever Fur
member for 1.2 years, 1 visits, last login: 190 days ago
lodged 221 days ago
- Grand Rapids,Kent,MI
- $119 per month
- about 3 days
- "HSI good -- WHEN it works"
- "No such thing as customer service"
- "Hope you never need to CALL them for service"
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Have been a Comcast HSI and TV subscriber/customer for over 20 years. How is it possible for "customer service" to degrade so rapidly and so much? And absolutely NO accountability.
HSI is good -- WHEN it works. If your modem is defective, good luck getting it replaced. They won't do it most of the time. Techs that come to one's home are a mixed bag; some get into diagnosing a problem. MOST, however, just look at their little meter, say "everything's okay here" and refuse to escalate something -- such as with a line problem further up.
Oh - and no more receipts for returned equipment.
TV: Overpriced IMHO.
Comcast needs to wake up, hire and train telephone CSRs (whom they call "executives", lol) and remember: it is the CUSTOMER who pays the cable bill that allows Comcast to pay their employees.
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Review by zshuster
member for 8.3 years, 215 visits, last login: 215 days ago
updated 222 days ago
- San Jose,Santa Clara,CA
- $160 per month
- "brand name"
- "no service, no support, no honest response"
- "just awful...next best provider, they're gone"
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they are better than dial up...I've had TV audio and video problems for over a year and a half before any resolution...and never get more than 60% download speeds on HSI...just awful...I have complained to the city Cable Liaison Officer dating back well over a year...I am not alone in this area with my dissatisfaction...they operate here without an agreement...I hope they are being watched and that this area opens up to other cable competition...we've suffered through GillCable, TCI, ATT and now Comcast...on more than one level, they are the worst...they are expensive, non-responsive and they have NO value proposition...can you tell I've had TV and HSI problems for months and am venting after today's tech visit, which has slowed speeds down?...
update 7/16
I’m not sure what, if anything, Comcast did, and I’m not sure if THEY know, but today’s tests are much more in line with advertised speeds...perhaps, when the tech two weeks ago put new connectors on all lines and took the HSI off the three way splitter and went direct and the tech last week took the three way splitter off and put a two way on the incoming TV, it helped...perhaps it took two weeks for the new connectors to “burn in”...(I doubt it...smile), but things are much better...
thanks, Comcast, if you did anything...if you didn’t, it would be good to try to understand what was wrong...when I asked the last two techs to check the underground incoming lines, the amp on the street and the line amp in the box on the street, they said that was a different department and that they would inquire...they were each also going to have a supervisor come by and check...I never received any notification, email or phone call that that happened...
Comcast is a very frustrating company to deal with to resolve problems...Comcast would benefit from more clear, concise, honest communications and better training for their Support staff...Comcast forces customers to complain quick, loud and often...we pay too much not to receive better service
so while I’m forced to complain when things don’t work, I’m pleased to communicate that a problem has been fixed...for now
this morning’s pre-tech visit tests 7/16
Speakeasy 5096/350
Megapath 3047/343
UCSC 4290/413
Stanford 2930/406
MUCH BETTER!
Comments:
| | buh bye comcastic finally priced themselves out of consideration
went with UVerse
I think they all have issues but Comcast was/is among the worst
they are not service providers | |
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 Review by bcomnes
member for 6.8 years, 42 visits, last login: 99 days ago
updated 227 days ago
- 9552
- $40 per month
- (6 month contract)
- about 1 days
- "Generally fast stable speeds"
- "Terrible rate contracts, data caps, terrible service activation process, they work with scam service resellers"
- "Comcast is a terrible company with terrible business practices, but its the only gig in town due to its cable monopoly"
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My building includes basic cable from Comcast. After moving in, I plugged in my cable modem and saw that the line was live, and though, "Cool! This could be a really simple activation process".
Boy was I wrong.
Having no internet to loop up the number, I revert to using my phone. Unfortunately, the walls on my apartment are concrete so service is shoddy. After frantically navigating the Comcast site on my phone, getting bounced around between desktop and mobile sites, I absolutely could not find the phone number to call to get service (its obvious once you know it, but I did not know it at the time).
Frustrated, due to limited data available on my phone due to high usage due to the move, I google "Comcast phone number". A search result pops up in google with a phone number attached to a URL that looks relatively official, given the fact that Comcast has a billion URLs it bounces you around too. I call it, and the woman identifies herself as "Comcast (garble garble)" and then proceeds to ask me what I need. "Internet, 45ish a month, thats its" and after 30 minutes of 3rd party offers, I negotiate a price for the first 6 months for just internet, followed up with a $10 activation fee of some sort before bouncing me off to activation.
Some red flags went off during this transaction, like how the woman could barely speak english, and why the hell ADT security systems were being offered to me. It turns out comcast works with 3rd party resellers who try to bundle extra crap on from other companies in exchange for a slightly cheaper comcast rate. How shady! And at the end they charge you $10, independent of Comcast, and don't identify what company they are, Saveology. I ended up on hold the next day for 2 hours to cancel the $10 charge (and was ready to block the charge if needed), after spending another hour trying to find who to call in order to do that. Shame on you comcast, for enabling these places to even exist.
Really terrible.
Anyway, the Saveology rep transferred me to the wrong place to activate on the phone, and the comast rep who couldn't help me bounced me to some high level tech in telephone repair after waiting approximately an hour on hold. Good thing too, because this woman was really helpful, was sympathetic to the terrible experience I had had thus far. She basically got me the cheapest rate she could, better than the saveology rep, and proceeded to activate the internet in no time. So good news is, Ill be paying 45/mo after 6 months still, rather than 80 which is their default abhorrent rate.
The service has been good, not stellar so far. The speed dips around throughout the day, but can be really really fast sometimes. They do have data caps, but they are not enforced strictly. This is also truly unfortunate.
I really wish I could get a public fiber connection, but comcast is the only game in town unless you want dsl. Public Utility / Sonic.net! Come save Portland OR!
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