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 Review by jhejr 
member for 2.6 years, 207 visits, last login: 29 days ago
updated 224 days ago
 Verona,Lee,MS
 $97 per month- (12 month contract)
 about 7 days "TV:Number of channels. HIS: good" "Service,phone support. Local office treats you like you are a number not a person"
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When we ordered tv service. Had HSI from Comcast for about 4 years. The installer ran cable to the living room. No problem,screwed the cable to box the other to the tv. Call Comcast on his cell,said:your service will be on,in about 30-45 min. Got in his truck and drove off. In about 15 min. the service came on. Picture on all but the HD was fair. The hd looked bad, little blocks all over the screen.Thought it might get better,almost a week past,no better. Called 1-800-comcast,told them to turn off the hd. They said to carry the box back to my local Comcast office. We did that, the local office said we did not need a cable box, hook the cable up to the tv.
The picture was a lot better,no problem on picture on tv. We lost a lot of the channels. Called our local office they said:working on change over on cable service the channels will return. A month later called 1-800- comcast about the channels. They said you have to have a box to get the service level we have. They sent us a box and a converter.
Got our channels back. Started have hsi problems 8-10 phone calls about that, to get it working right. Went an got my own modem a sb6120,to save the $7.00 a month modem rental fee. 2 months later still some hsi problems,but we can live with them. No other service to go to.
Update,droped cable servive. After getting 2 new HD. boxes,new wireing. Picture was not good.(washed out) Sound always very low had keep,sound almost to max. Same problem on both tvs. We looked at other cable systems hd.,and sat. Talked to local Comcast they said it is my problem not Comcast.
Went to sat. clear HD. sound good,the strero speakers work now. Hd. color crisp and clear. Well satifed with hd. Also cheeper,than Comcast even after 2 year contract runs out. Just wich Comcast would do what the say. Not its your ploblem not Comcast. That seems the way it works here.
UPDATE
Still with Dish Network, 2 service call on time arrivel. Problems fixed with in 1/2 hour. Very little weather outage. Good qulity HD,and sound. Comcast high speed internet still have problems. The same answer .(Our equipment is woring correct The problem is with your equipment). If we come out to check the service you will be charged for a service call. Its Comcast or dial-up. Just recived a increase in internet service price. now $73.00 per month.
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 Review by grcore
member for 9.4 years, 4288 visits, last login: 1 days ago
updated 227 days ago
- Carol Stream,Dupage,IL
- $22 per month
- about 3 days
- "its the fastest thing in this area, they will discount if you threaten to quit"
- "the techs are complete airheads, and can be very rude"
 "i like it for now, but if they ever stop offereing me a discount, buh-bye!"
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After coming back to comcast after being on ATT DSL (ATT hiked the price), it was pretty stable at first, but has gone downhill. Numerous disconnects, extremely sluggish at times.
I am fed up with comcast support, they do nothing but offer to send a truck and tell you its going to cost you money if the inside lines are the problem, then bill you anyway if the problem is outside.
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 Review by nonamesleft
member for 1.5 years, 451 visits, last login: 2 days ago
updated 234 days ago
- Manitowoc,Manitowoc,WI
- $53 per month
- "Better then att dsl"
- "Constant rate hikes and no competition"
- "Tech support horrible!"
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I have had comcast internet for a while, I did have the 1mb down 384k up tier for awhile and then went up to the 6/1 tier (not sure if thats the performance one?), seems when there is problems the outages are 2 or 3 hours or more.
I am having problems right now, I have tryed my other cable modem, same problems, losing sync, lights go blinking. I call tech support and tell them about it, and they bring up the router as the problem! I try to make myself more clear, and said the modem log says the modem was shutting down and restarting. They offer to send someone out and I ask how much that will be, 49.95...I passed on it. We have had a very hot summer for our area, power levels seem to jump when the sun is out. I feel like I had interrupted those poor people at comcast. Just seems like the elevator doesn't go all the way to the top at this company.
9/18/2012...4 hour internet outage 8am til 12pm...Hope that has taken care of the high end signal problems, or else I am dumping comcast if I see anymore modem is shutting down and rebooting in the cable modem logs.
9/26/2012 Starting at 1:45pm internet goes down, still not working by 11:45pm later that night, Assume it came back early thursday morning, NOT too happy with comcast at this point.
So I start my morning on line, and already 7:46 the modem loses sync and shuts down and reboots...For WHAT!? I don't know. I would of thought that long outage would of fixed the problems.
Update: The local news paper covered the outage, Both outage incidents involved fiber outages in our transport network provider. They saw its been taken care of.
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 Reviews:
 ·Comcast
| My experience may help. Started with @Home near the turn of the Century, which was taken over by ATTBI [not sure of exact name anymore] then Comcast acquired. Have had Comcast in 4 locations in the PNW and that includes two States. Did have DSL for a year from a small Co-op way out in the country [best service I ever had, though only 1.5 meg]
Where I am now, I have had the most outages so far. Some lasting up to 5 hours. I was able to call the Comcast number from the phone registered to the account and the "system" advised me that there was a known outage every time, with an ETA. The last time, it also included TV. I have just watched DVD movies till it returned.
Did have a problem with speeds late this summer and suspected that the line "I had run" was the culprit. And it was. I originally ran the line myself, just for TV and for that it worked fine. I used some "crap" connections and leftover cable for a 75' run. Over 3 years it degraded. My speeds were erratic at different times of the day, per various speed tests. Called support, let them do their thing, and they sent a Company Tech the next day. Since the line was in the attic and furniture was in the way in the room where the Modem was, made access easy for the Tech by moving everything out of the way. And having the Laptop connected to the Modem directly when he came.
We ended up by putting in a new splitter and ran new line from that to the modem. Before I had 3 or so barrel connectors and some crap connectors. I helped the Tech. as much as I could. I could tell that he appreciated that as it was toasty in the attic. Plus it put us on an even playing field, so I could ask questions and get good answers.
Ended up with speeds higher than my Tier, wirelessly and more so once connected directly to the modem.
Was never told what the cost was to be at the time of the call, but it was only $32.00 or so on the next bill. Best $32.00 ever spent. And he was here 2 hours. He fixed a couple of other issues that would have been problems over the next couple of years for cable going to another room where the main TV is.
So what is the takeaway from the story? - help the Techs and they will help you, whether on the phone or in person. And one can learn of new tools they now have. Just that week the Tech had been issued some slick ones to do his job.
Plus it probably does not hurt that I have provided Tech Support for USWest/Qwest, GM, Sprint/Nextel, Vesta, and a bunch of other companies. I know what the person can and can not do on the other end of the phone line. And assholes did not get very far with me, I would help them, but would not go out of my way. It would hurt my call metrics. Nice people? I bent over backwards and could have several hour long calls per day, without hurting my metrics.
I do realize that different areas of the country have different levels of experience with Comcast, but so far, in my area, I talk with local people in Tech Support.
I can get CenturyLink where I am at, but reading the reviews and talking with others in my area as to their problems, will stay with Comcast for now.
Good luck solving your issues!
htth | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 240 days ago
- Seattle,King,WA
- $30 per month
- (12 month contract)
- "our connection is supposed to be 20 Mbps we get 5Mbps, billing always seems fishy"
- "Avoid if possible"
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I ordered comcast internet several months ago and the first
month it was fast! We were hitting the speeds promised wand faster. After
about 4 months of the service it sucks! The speeds have been getting slower
and slower. This is the most recent speed test from speedtest.net
»www.speedtest.net/result/2194735070.png. I hate comcast. Their
prices are high and the speed is never what they promise but it's the only
option I have in my apartment.
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Review by Donut
member for 7.9 years, 1942 visits, last login: 1 days ago
updated 244 days ago
- Romulus,Wayne,MI
- $45 per month
- "Fast and Getting Faster"
- "Tech support and Cost"
- "Shop Around if possible"
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In the area I live in we have Comcast and well Comcast. DSL is not offered in most of our city. We are subscribed to the 6 Mbps DOWN/1 Mbps UP connection. We have Cable,Internet and Digital Phone thru Comcast. It runs us about $150 per month. We started out with Media One for broadband and they were bought out by Comcast a few years later, but installation wise when we got the Digital Phone they sent out a Contractor who screwed up the installation and we had to have a Comcast tech come out and fix it. We were given a Arris Modem witch controls the internet and phone service.
Update: We got Tired of paying an arm and leg. So we called and asked them for the triple play price. They no longer offer it. Thats when they told us we have been with them for 7 years and they were nice to upgrade our digital cable so now we have like a lot more channels and only pay 130 dollars.
Update 12/14/2009: Nothing really new to report, just that Comcast forced us to upgrade to the next tier of service. It was kind of wrong of them to do it the way they did. But with the next tier of service we did get HBO which is nice and theres lots of stuff On Demand.
Update 10/7/2010
So they raised the cable again so now its $193 a month. So we are dropping back to a basic packages and are in hopes that ATT will have Uverse here in not too long.
Update 4/13/11
Well a few weeks ago had an issue with the modem kept rebooting. They said they couldn't get out till the next day. Thank god I have a smart phone with a data plan because I would have been going thru the serious withdraw. But mom said the Tech was really nice and even gave us his card and said to ask for him if there was ever an issue. My mom did tell the tech that if ATT brings Uverse in to the area we would probably switch because Comcast raises rats too often.
Update 5/15/11
Well about a week ago we had to have comcast tech come out because we fried another box, that has to be the 3rd in a year and a half, so he gave us a brand new box, The last few boxes were in circulation for a while and the new one was well NEW. The tech was nice and informative, I wish more people who worked for comcast were.
Update 11/19/11
Really no change in regards to service. Would be nice if they lowered prices a little but that aint going to happen. Internet has been fast and stable we have had a few hiccups but that's to be expected. ATT has not deployed Uverse as we hoped and does not look like they will.
Update 2/8/2012
Recently we had issues with our digital voice modem going in to standby on its own, so I contacted Comcast through the Comcast Direct Forum here on DSLreports. Tech had to come out to check things, he came out today. I was very impressed with this tech, he called and asked if he could come early, I was like sure thats cool. When he go there I explained the issues we had and showed him some of our modems logs, he was impressed that I knew about the modems logs. I them proceeded to tell him the changes we had made to our inside cabling because of remodeling we are doing on the house thats when he said that probably was the issue. When then inspected the cabling and we went outside to check the stuff on the pole ( which is like next to our house witch is awesome). He opened the box and looked at the wiring and check the signal from there, he looked at the wiring at the pole and decided it needed to be replaced. He replaced that wiring and little wiring inside. Decided that the modem needed to be replaced after I told him we loose internet connection but still could call Comcast on the phone. Our signal is now made of awesomeness. He did note that my trouble ticket came from corporate so if you have an issue that needs be resolved contact Comcast through the Direct Forums and generally they can straighten stuff out.
3/10/12
Learned yesterday that they raised our cable box rental fees to 9.95 they started out at like 2.95 when we first got digital cable. Needless to say we are considering dish network for TV service. Because our bill is almost $180 a month and at my job we have business class services from Comcast and my bosses bill is let what a crock of crap that is.
9/17/12
Not much to report. Price has stabilized. If they raise prices much more I might have to turn my box in and go over the air for TV. The internet has been working fine. One thing I like to know though, is how my boss at burger king is paying the same amount but has business class.
Bottom Line:
Speeds have been increasing over our 7 years with them. And recently the service has gotten much better. Every once in a blue moon we have an outage but its like that with all services. I believe they charge too much for there service, if your considering Comcast the internet and phone seems like a good value the TV not so much.
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Review by EvilSpork
member for 1.8 years, 58 visits, last login: 26 days ago
updated 255 days ago
- Monterey,Monterey,CA
- Contract price not specified.
- (12 month contract)
- about 8 days
- "Fast when it's working"
- "Frequent outages and constant packet loss"
- "I wish I had an option to choose an ISP, but I'm stuck with Comcast."
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No one I spoke to knew anything at all about the products they offered. In fact several people quoted blatantly wrong information that basic logic would disprove. All but one employee I've dealt with were grossly incompetent and clearly had no technical knowledge or training.
The service frequently drops and I have near constant packet loss which they will not address.
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Review by nextisthe
member for 11.7 years, 307 visits, last login: 105 days ago
updated 276 days ago
- Emeryville,Alameda,CA
- $49 per month
- about 1 days
- "Fast when it works"
- "Unreliable, bad packet loss every day 9am-11:59pm"
- "Use only as a last resort!"
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UPDATE 8/12/2012:
The problems to my previous issues with Comcast turned out to be a bad node in the area. They replaced it and my service was great for about 6 months. Unfortunately, since upgrading the area to DOCSIS 3 (about 3 months ago), my connection has been absolutely horrible. I've gone through a new modem (DOCSIS 3), hooked up the first drop to the modem with nothing else connected but everyday I get packet loss at the exact same times (9am-11:59pm). Fortunately, I've gone out and purchased a DSL modem (DSL Extreme) for a backup because I need to connect to work through a VPN connection and Comcast's packet loss is so bad (5-15% typical) that I can barely sustain a connection without it dropping out every 5 mins. Contacted the direct forums and updated my signals, packet loss for about 2-3 weeks with no response. Contacted tech support multiple times but doesn't help and just irritates me how bad tier 1 support is at understanding packet loss and networking.
»/testhistory/453082/721ae
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I had Earthlink DSL for 10 years since 1998. It was great up until 2007, then reliability issues started creeping up (constant disconnects) and after dealing with their tech support I dropped them in favor of Comcast HSI.
Comcast was amazing for the first 6 months, not one issue. I bought a modem at BestBuy, hooked it up myself and was online in about an hour. I would say since the beginning of 2009 its been going downhill. I get random days of packet loss where its completely unusable, then it mysteriously clears up 12-24 hours later. At first it was happening on a monthly basis (I could live with a day of no Internet every month), Feb-March it started doing it every week almost the same time (Fri night-Sat night packet loss at 30% or more just to the gateway, then it mysteriously disappears and im back at 0% loss). I've tried switching out the modem but that didn't help, almost convinced its something Comcast is doing since the coincidence of it happening same time is very suspicious. Also like to add that the only thing I do is browse the web and play World of Warcraft. I don't share files and my computer is off during the day so its nothing to do with my traffic. Tech support tries to be helpful but is completely useless. By the time a tech is dispatched, the problem already fixes itself.
My advice would be to find another ISP unless you are desperate. If you do go with Comcast, make sure your connection is stable before you invest in any VOIP solutions with them.
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 Review by TheThing
member for 282 days, 185 visits, last login: 28 days ago
lodged 276 days ago
- Colchester,New London,CT
- $136 per month
- (12 month contract)
- about 7 days
- "HD 1080p channels"
- "Sometimes comcast sends reset signal to cable modem, and lose connection same time every day"
- "Overpriced, but I have no other options"
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Comcast on demand often doesn't work, we have had to call them about 10 times about this issue.
DVR often stops working, we've had about 3 new DVRs in 1 year
Cable modem for months at a time will get reset signal from comcast at 1am, cutting off cable modem connection for about 1.5 hours each time
It's a monopoly in my area, they are the only carrier for high speed internet, you are forced to use them and pay over priced fees
channels are bundled without customer input, I am forced to get channels I don't want to watch content i want!
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Review by (hidden by request)
(review was emailed from domain jimwiner.com)
lodged 281 days ago
- Fort Myers,Lee,FL
- $80 per month
- (month by month)
- "Complaints at the federal, state, local (newspapers, TV stations), and corporate (email directory) gets results."
- "If you don't make complaints, you will never get service."
- "Comcast customer service is bad by policy. There is no way to file a complaint on the web, and no way to talk to a supervisor."
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complaint filed with FCC.Gov on 8/7/2012 about 9:30 pm. Form 2000E - Media (General) Complaint Acknowledgement of Submission from GW on 08/07/2012, reference number 12-C00416349. Also filed with Division of Consumer Services, Florida Department of Agriculture and Consumer Services.
Comcast control box has been defective since they installed it on 7/27/2012. After being on for an hour, it blacks out for 1 to 2 seconds every 10 to 15 minutes on all video channels from 2 through 499 (all channels that I have tried for more than 10 minutes), but does not black out on music channels (800+). The TV works fine from DVD or if the cable is attached directly to the set (channels 2-11 only). The problem is clearly the box.
Comcast has placed me on indefinite hold numerous times, and has disconnected me when I have attempted to resolve this problem. After many calls, Comcast wants to charge me more to come and replace the box. I have made complaints to the FCC, to the State of Florida, and to every local newspaper and TV station. I have also sent out 1000 emails to Comcast executives at corporate headquarters. I did get the problem fixed, but I will continue to attempt to force Comcast to provide better service to all.
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 Review by RavonTUS
member for 9.6 years, 1428 visits, last login: a few hours ago
lodged 284 days ago
- Lafayette,Tippecanoe,IN
- $49 per month
- about 5 days
- "Reliable and Good Speed"
- "Costly - Bate and Switch"
- "It's like the electric company, you don't have much of a choice."
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Greetings,
I have been using Comcast for over a year now. I was new in the area and this was the "best deal" for a dry line connection. Yes, I cut the cable as best as I could.
It started out as $29.99 for the first six months, then $44.99 to be the final price afterwards. After a year, the price jumped to $69.99. I called they said the $44.99 was just for another six month, but if I wanted to add phone, TV, etc --- AGH NO!!! -- they could make me a good deal. So, instead I dropped down a level of service for an additonal $5.00 a month. So, for now, just internet is $49.99.
I had a few technical problems when I first got it installed. The tech guy came out fairly quickly and fixed them. Since then it has worked fine.
Oh about the speed. Since dropping a level of service, I have not noticed any speed decrease - I think 20 down to 12. It works well, 2 computers streaming Amazon Instanc Prime movies & TV shows. I also use a Ruko, now that's a cool little toy.
Overall, I think prices need to drop a bit instead of increasing every 6 months, but it works and I will continue to use them.
-Ravon
Comments:
| | upgrade/change modem many problems two weeks ago I switch my Motorola to a docsis 3.0 modem i have lost 30% of my speed and my ability to use emails other than comcast,
also after the switch i could not use the internet without another hour long call to get them to fix that problem
I have spent more than 15 hours with customer support (now outsourced to the Philippines) to try and fix the problems created
every time i call for help
comcast always has the worst customer service nothing more than some minimum wage employee with no knowledge | |
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comcast is in bad business
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