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Review by reelbigfish See Profile

  • Location: Cambridge,Middlesex,MA
  • Cost Contract price not specified.
  • Install: about 7 days
Good "Reliable service, Quick Downloads"
Bad "upload speed, price"
Overall "OK service, Get Verizon FiOS or RCN if you can"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

***Update 24-Dec-2013***

Comcast has been reliable and worthwhile having. The speeds were just bumped from 20bmps/4mbps to 25mbps/5mbps which makes things just a little faster. Unless something changes I do not foresee spending any more with Comcast to get to the 50/10 Blast! Tier as the only thing that would help is the occasional large download which I do not do very often. I do stream and the 25mbps down is plenty to stream most everything for any service in HD. I do get quite good service even in peak times. Comcast is the main provider in my town as they have an exclusive agreement. I would much prefer that Verizon or RCN also provide service to give a little competition. I would switch to RCN if available just because for the same price I am paying now I would get faster speeds. Over the years the price has gone up but the speeds have not gone up as much as the price. If you can get FiOS or RCN I would recommend it, but if you're stuck like me it's acceptable.

***Update 14-Jan-2011***

I have been using Comcast for my high speed internet for a total of 6 years with other providers in between. I am quite impressed with my current Comcast service. I have reliable connectivity and fast throughput all day long. I am able to steam via Netflix in HD and download large files quickly. I have to say that this is the best option in my area. The only competition is Verizon DSL as Verizon has stopped expanding Fios. I don't feel like I'm missing anything as my speeds are very good. I have the 16Mbps/2Mbps package and can do everything I want to online. I highly recommend this product.

***Update 13-Dec-2008***

I've now had Comcast in this location for a year and a half. Things have been good in terms of the service. I'm able to play games any time I like and the downloads are quite fast. There are some issues in getting line speed to some sites during peak hours. One major issue is that the free Fileplant subscription with the Speed Tier, I've never been able to download at line rate during peak hours. I can get it from other sites like Microsoft or Nvidia, but not Fileplanet. The speeds were upgraded to 6Mpbs/1Mbps for the standard tier and 8Mbps/2Mbps for the Speed Tier. The speeds were then upgraded again to 12Mbps/2Mbps for standard and 16Mbps/2Mbps for the Speed Tier, essentially making the Speed Tier worthless as all it gives you is 4 more Mbps of download speed. With DOCSIS 3.0 they have also added a 22Mbps/5Mbps and a 50Mbps/10Mbps tiers. There is also now a 250GB cap. This brings the value of the service down. If I could switch to Verizon or RCN I would, but for now I'm stuck with Comcast. It is still certainly better than Verizon DSL in the area, and I highly recommend it over than. If RCN is available or Verizon Fios, I would go with either one of those.

***Update 27-May-2008***

It has almost been a year since I've had Comcast installed at my current address. I've been quite happy with the service and would have a hard time leaving given the quality I've received with the Comcast Triple Play. I've signed a 2 year contract for it, keeping the Comcast High Speed Internet at $33/month for 2 years. The download speeds of 6Mbps or 8Mbps for the $10 speed add on are adequate for what I use the service for. I feel the upload needs to be upgraded however. It has been in the neighboring towns of Boston, such as Newton. Their base packages are 6Mbps/768Kbps and 16Mbps/2Mbps. Here in Boston it is still 6Mbps/384Kbps and 8Mbps/768Kbps. The only applications I really would like more upload bandwidth for are uploading pictures to share/print and for use with Mozy, my backup client. I have about 40GB of data I would like to backup, but it has been 2 weeks since I started backing up and I'm not even half way there. It would be a great help to have more upload to get this uploaded. However, once it is done, since it does incremental backups, it won't take nearly as long next time. Overall I am happy with the service, but do desire a bit more on the upload side. I recommend the service over Verizon DSL any day. Against FiOS, it comes down to which is more important, Internet or TV. For me HD TV is more important which is why I will be sticking with Comcast for the foreseeable future.

***Update 09-Sep-2007***

So far Comcast has been acceptable. I dropped back down to the lower tier internet as the Game Invasion package become somewhat useless. File Planet's servers were so overloaded that I could only download at 400KB/s instead of 1MB/s with the 8Mb/s connection. The upload is still quite pathetic compared to all other cable companies and DSL providers. In CT there is now UVerse available and most cable companies would win many customers with their speed, but not Comcast. With 6Mbps/1Mbps being the highest package, the better upload and similar download makes it a better package. Comcast really needs to step it up with the speed. Fortunately for them FiOS has not made its way into Boston yet, but when it does, the speeds had better go up for many customers will leave. It is still better than Verizon DSL however.

***Update 19-Aug-2007***

Last night I found that Powerboost just isn't always enough. I was uploading pictures from a recent trip, and it was taking forever! It was enough to make me pay the $10 extra per month. However, this does not reflect all that poorly on my value for money with Comcast. First, the 768Kbps helped me upload my photos in half the time. It was definitely worth it. It is a bit disappointing that I have to pay for the upload when others are getting 6Mbps/768Kbps as their standard tier. FiOS is around Boston, but not in it yet. The saving grace is that I do still get free McAfee anti-virus and with the speed tier I get Game Invasion, which gets me a Founders Club membership to IGN. This means I no longer have to pay for FilePlanet and I was able to link it to my existing account. So far still happy with the service and will continue to until my promotion is up. There might be competition then, and I will compare. However, at this time, Comcast is tops.

***Update 08-Aug-2007***

So far things have been good with Comcast. Powerboost is nice, but I do miss the higher upload I used to have with Cox for the same price. Overall the service has been reliable with gaming and using VPN. I definitely recommend this service over Verizon DSL in the Boston area.

***Update 21-Jul-2007***

Well, it has been since 2004 that I had Comcast and I am back with them. I moved out of the Cox area I lived into a Comcast/RCN area. Unfortunately RCN does not serve my new street so I had to go with Comcast for cable tv internet and phone. The speeds are quite good, I get bursts of 20Mbps/2Mbps with powerboost and get a solid 6Mbps/384Kbps connection after powerboost is done. The install was quite good. The installer was a contractor and knew his stuff. I didn't need a new drop run as the building was already wired. First he setup the cable box and got that working. Next he hooked up the Arris modem and provisioned it without installing the software for internet. Next was phone, all that took was a call and a reboot of the Arris modem. Overall a very good install. So far the service has been good. Will update after using the services for a while.

***Update 05-Jan-2004***

Well, my Comcast HSI is gone. The packet loss got better and then the speeds were much more consistent. The 3Mbps/256kbps caps are nice and all, but I did end up dropping them. For people who don't game and don't download tons of files, Comcast is good for that. However, I do excessive downloading such a Linux distros and taking online classes really eats up the bandwidth. I didn't get a letter from Comcast but I'd rather not take that chance. Also, the speed isn't worth the money. For half the price I get 1.3Mbps/128 from SBC and it is just as reliable. Right now I'm more concerned about price. If Comcast had a lower tier then I may still be with them, but until Comcast and other cable companies realize that not all their customers need 3Mbps speeds, that won't happen. To browse the web, which is what the rest of the users in my house do, SBC DSL is a better fit. Also, the extras that come with SBC Yahoo are much more useful that those that come with Comcast. I got a bigger mail limit and a bigger storage limit for storing files, which you cannot get with Comcast. Also, the Yahoo start page for the DSL is customizable and had all the info I want. I couldn't get that with Comcast.

***Update 17-Dec-2003***

Today I got the Comcast upgrade to 3Mbps. Thats good, right? Well, not really. My speed only went up to 2000kbps from 1700kbps and I have major packet loss now. They should not have upgraded the system if it could not handle the speeds. I will keep everyone posted on the situation, but it's unacceptable. Web browsing it ok, but file transfers are slow and forget about online gaming or watching a streaming video.

***Original Review***

I signed up for the Comcast Cable Service about 1 month before the service was actually available, thus the 30 day wait. I was the third person in my town to get the service. As soon as everything was set, I was on the internet. When the service first got here, the cap was set at 1800kbps/256kbps and those are the current speeds. It's not as fast as RoadRunner, especially since the caps for RR went up to 3000kbps/384kbps. I'm still waiting for the Comcast upgrade to 3Mbps which should happen before the end of the year. The only problem is that the upload is 256kbps. RR has 384kbps and they are possibly going up to 512kbps by the end of the year. I just hope Comcast follows suit and raises their upload. There hasn't been much down time. The only time the service has gone out was when my cable modem fried itself. The original and the current one is a Linksys. Overall I'm happy with the service although I would like to see more upload than more download speed. Since it is the only game in town, I'm stuck, but I'm happy with it.

member for 12.3 years, 1780 visits, last login: 117 days ago
updated 272 days ago


Review by Camaro See Profile

  • Location: Westfield,Hampden,MA
  • Cost: $239 per month (12 month contract)
  • Install: about 1 days
Good "Well not much "
Bad "Well after this past summer a lot"
Overall "Not to hot lately"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

If i had more choices i would jump contracts every year but they (isp telco's) don't tread on each other especially when it comes to us saving money.

Well after months of pestering decided to try the triple bundle,they gave 22/5 with all my channels (everything channel but sports package, foreign channels wife loves the movie channels) two dcx-3400's new moto 6120, and fruity RCA/Thomson device for 149.99 for 12 months no install fee so i couldn't say no plus Verizon just jacked the basic phone line to like $60 and change with all fee's and after months of waiting for fios, they can kiss my ass.Well got it installed on 12/11 and after a weekend of speed test i am very happy with the speeds,now if i never need to call tech support i will be in bliss.

Really nothing new speeds have increased over the last month don't know why but i am not complaining,they gave us a new deal for a little more money they include sports and keep my speeds locked in longer,still wish fios would come here to my town.

After a real Comcast tech not the rent a ones came out and finally figured out my T3 issues by real troubleshooting my connection has been solid.I Didn't like how they changed our speed packages without notification,also the cable has gone downhill from no sound to complete stops in the picture which I figure is they keep on squeezing more channels out of less bandwidth,if that was fixed I would be a happy camper.One last thing is there tech support still sucks, if they tell me one more time to reset my modem and router it's going to drive me to drink.

Well It's time for another review. After they mixed up there speed's recently these are my new one's for my area these are straight price's no 6 month crap.

Economy Plus $29.99 3mbps down 768kbps up
Performance $48.95 20mbps down 4mbps up
Performance Starter $49.95 6mbps down 1mbps up
Blast $58.95 30mbps down 6mbps up
Extreme $99.95 50mbps down 15mbp
Extreme 105 $199.95 105mbps down 20mbps up

The cable channels have finally worked out the kinks, before it was cutting out at least once a day now it's down to maybe once a week so I don't complain.
The performance and performance starter packages don't make any sense but it's on there website for packages so who knows if that is a mistake.Not much else new for my neck of woods so as long as my service is always up can't complain except about the price's but that will never change.

Let's see, after hot summer here, the heat apparently was overheating a node during most of the day and killing my upstream signal very often. Comcast finally sent out a tech who was smart enough to figure it out but he said a line truck was needed, one never showed up of course. After 5 calls the problem still wasn't fixed, but by then the weather cooled down so it stopped happening. I have given up for a little while it gets so frustrating. So Comcast has failed big time. The only positive is they installed a free access point at he end of my street. I will report back with prices when I get more time.

member for 6.4 years, 1337 visits, last login: 3 days ago
updated 280 days ago


Review by jlangley777 See Profile

  • Location: Mount Dora,Lake,FL
  • Cost: $50 per month (24 month contract)
Overall "Misinformation, contradictory information, sux, sux, sux!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

My Other Reviews

Customer Service zombies were poorly trained, rude, obstinate, condescending and robotic. The one thing they were NOT was helpful. Despite picking up a self install kit I was told that my service would be delayed for two more days? Why? Because someone screwed up and scheduled it as a company install. And while the CSR could see the mistake no one was competent enough or authoritative enough to undo the mistake. Since going with Comcast a couple of weeks ago I have probably reset the modem a dozen or more times. And calling Customer Service is an exercise in futility and frustration. Unfortunately we are tied to Comcast because they are THE service providers in our neighborhood. As soon as we get into a competitive environment they are GONE and they won't be coming back. Avoid them like the plague.

member for 284 days, 0 visits, last login: 284 days ago
updated 284 days ago

Seattle, WA


If its that bad cancel it. 30 days money back guarantee and all.

Theres a comcast forum here (direct is you and employees, comcast hsi is a public forum) you could try for some help in.

Review by hambone42 See Profile

  • Location: Manassas,Prince William,VA
  • Cost: $43 per month
  • Install: about 18 days
Good "When it works, it works well -- if you're configured properly"
Bad "Abysmal tech support, lack of follow-through on trouble tickets"
Overall "Consider your alternatives carefully, I would switch if there were an acceptable alternative"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)

Update December 2013

After 6 years with Comcast, it's time to say goodbye due to another move. Overall, the service during that time was acceptable, but only because when I had an issue I dealt directly with the Comcast Direct forum here or the we_can_help@comcast.com executive support address. The chat and phone reps are completely useless for anything other than the simplest question.

Of course, there were the typical aggravations associated with Comcast during my time with them:

I did have several months' worth of incorrect billing for a CableCard/TiVo connected outlet. I gave up trying to fix it because the amount in error wasn't worth the time needed to fix it, and I knew I was moving soon anyway.

It took 4 months to get a refund from my final bill, and that was only successful due to (again) intervention by Executive Support. Somehow, my refund was mysteriously held up because I had "unreturned equipment", specifically, a modem. I've never rented a modem at any time yet "the system" suddenly decided I had one. One last kick in the teeth...good thing the new place has FiOS.

---information below this line pertains to my initial installation experience---

After moving to a new house in NoVA in August 2007, I found my Internet access options consisted of dialup, satellite, and Comcast. I gutted out dialup for two months, considered and rejected satellite after reading the reviews here, and finally decided to go back to Comcast even after my experience with them in Maryland.

Shopped around for about a month and finally settled on a double-play deal through comcastoffers.com consisting of a new customer promotional offer of "Digital Preferred Plus" digital cable and "Performance Plus" 8Mbps High-Speed Internet at $33 each for a six-month period.

When I placed the order, I advised the order taker that the house had never had cable service, and that they would need to make appropriate arrangements for bringing a line in from one of their pole appearances. I live on a corner lot so they had two sets of poles to choose from. The rep stated they would perform a survey (2-3 business days required) to determine if I was in a serviceable location, and that installation would be scheduled after this activity was complete.

I called a few days later and scheduled installation for Nov 16, 2007, and confirmed that the serviceability survey was completed. The following series of events then unfolded:

Nov 16th -- one tech shows up with a digital box and states, "I'm here to install your cable tv service". I ask him if he has the rest of the equipment and supplies to install the drop from the street. This requirement is news to him as he has no information on his work order showing anything other than a simple digital box installation. I walk him through the various options for making the street connection (overhead plus buried drop on one street, full buried drop over longer distance from the other street). He states he will update the record, and return the following day with the right equipment and supplies.

Nov 17th -- different tech arrives, again with just a digital box and no information on the required street drop, nor does he have any outside plant equipment or materials. Lather, rinse, repeat...

Nov 19th -- a third technician shows up. Lather, rinse, repeat...

Nov 24th -- a fourth technician shows up, again with no clue about the installation requirements. He is informed that the order is now cancelled, and he goes on to his next job.

On Nov 26th, I decide to inform Mr. Roberts about the serious customer service and installation issues he has in Manassas. Remember, this is the same office that received a visit from »The Comcast Hammer Granny two months prior to my order. That afternoon, I receive a phone call from "executive support" wanting to know what they can do to fix the problem. I go over the entire history -- which they already had in an e-mail -- and tell them they can install the following day after 3pm, or consider the order permanently cancelled.

Nov 27th -- I come home at the appointed hour to find 10 different Comcast technicians and supervisors, including two guys that are clearly mid- to senior-level management, crawling all over my property. Total time from start of work to successful modem configuration -- about two hours. I suspect that installation cost Comcast about $75/minute.

In the end, I received the service (I think, there were still some "oddities" in the billing) I wanted. The overall aggravation level on both sides would have been greatly reduced, however, had Comcast been able to internally communicate and supervise their subcontractors correctly.

===Information below this line pertains to my experience with Comcast in Laurel and Columbia, MD between 2004 and 2007===

I ordered Comcast HSI in April 2004. Purchased my own modem from Circuit City; got a rebate which reduced modem cost to $0. Initial installation went well, service performed near advertised speeds (3000/384 initially; 4000/384 later) consistently until May 2005.

Comcast "fixed" something in early May 2005. I'm now getting speeds in the 100/350 range consistently for the last three weeks. Have repeatedly posted test results -- modem signals, ping, traceroute, speed tests -- to DSLR and the Comcast help forums. Also opened a trouble ticket on 21 May 05. There's been no improvement, no forecasted resolution date, no communication unless I initiate.

They've got about another week to show some progress or even some concern, then I'm headed back to Verizon DSL. A reliable 1500/256 beats a vaporware 4000/384 any day.

[Update Summer 2006]

Well, I stuck with them even after another network "upgrade" in Spring 2006 which resulted in the same types of problems as I experienced in May 2005. Only took a couple of weeks to fix the upgrade.

Then came July 2006, when I moved from Columbia to Laurel, MD. That's only about 10 miles as the crow flies, yet it was nearly too much for Comcast to handle. Absolutely no coordination between the Howard and PG county sales offices. I had to order a "disconnect" in Columbia, and a "new start" in Laurel. Of course this meant three weeks' worth of lost e-mail....

....and the two missed installation appointments. I finally decided to let Mr. Roberts fix the problems in his PG county sales office. I also found out that there is such a thing as a "Customer Service Advocate", but apparently you have to threaten to cancel and file a complaint with the county cable commission in order to find out who it is. The CSA finally managed to break the installation logjam -- the Kodak moment being when she asked me to reconfirm my address since they couldn't locate it -- my response was "ask the tech who claims he was out here last week when I supposedly wasn't home, he apparently knows where it is".

FiOS is finally available here, but since I will be moving in less than a year making the swap makes little economic sense. I'm showing Comcast the door at the next opportunity, though.

member for 12.6 years, 3460 visits, last login: a few hours ago
updated 290 days ago



Comcast as a VoIP provider.

If you have a anger management issues or a tendency toward ulcers, you probably want to avoid MagicJack. Their chat-only support model actually does work, they are really cheap and the quality was more than acceptable. Full set of useful features including call forwarding (that you can set remotely if your ISP is down). So impressed that I did two things. I increased my prepaid service to March 2017 and bought their new unit that plugs right in to an ethernet port in my router. Converted my service extension, kept my phone number but irretrievably LOST call forwarding. No announcements, no warnings, just gone. So my reaction was to return the new unit (MJ moved service and number back to the old one) and returned it to Walmart. Talked to Comcast, got a deal they call a triple play that included voice. Came with a number, but they said they could port the MJ number in. I paid MJ $30 and damned if it didn't work pretty much as advertised. Oddly, though, even with the quintupled internet speed on the new deal, the quality wasn't all that good. MJ beat it, but yanking features is a no-no as far as I'm concerned. So I decided to do Obihai (OBI100) with Google Voice. Ordered it from Amazon, Googled OBI100 and got a hit that says GV won't support XPPM after 5/15/14. On an Obihai site. Didn't even unpack it. Sent it back. Now, I'm down to a land line with AT&T. Mama says I better not lose HER phone number.
So I call AT&T and they start the process. I called them USING mama's number connected to Comcast through my Comcast-supplied voice modem. AT&T calls me in two days and tells me that Comcast says it's not a valid number. THEY ported it in from MJ, they make it ring my phone and let me call out on it but they can't find a record that it's active.
Magic Jack yanks features. Obihai can't talk to Google Voice starting in May. NetTalk's customer service is non-existent. Comcast is ridiculously hard to navigate and doesn't seem able to understand that if they are talking to me about a number that "doesn't exist" ON that number via Xfinity Voice, then COMCAST's records are screwed up.
I have now had verification that my 72-yo adrenal glands can get me tense with four vendors.
It is my belief that VoIP has its place - and it's not in my house.

Review by tweakt See Profile

  • Location: Winthrop,Suffolk,MA
  • Cost: $123 per month (24 month contract)
Good "Reasonably fast and reliable."
Bad "Ordering was painful. Constant threat of data caps. Not cheap"
Overall "It's the only option in this area"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

The only other option in this area is ~5 mbps Verizon DSL and they weren't taking new orders at the time (at capacity). So Comcast it was.

Ordering was a nightmare. I couldn't get the online forms to waive the installation fee so I called. The agents repeatedly tried to strong arm me into higher packages. They wouldn't waive the installation fee no matter how much I asked (illegal?) on the claim that the tech would need to make changes at the termination point. He didn't. I had my own modem already. All he did was call in the mac address and connect the DVR he brought. He wasn't in a cherry picker so there was no intention of him climbing up there.

Using the service has been problem free. The speed is reasonable. There may have been a few outages but nothing prolonged and nothing that couldn't have just been temporary modem/router problems.

The onscreen guide is dated and definitely isn't optimized for widescreen HD. The FIOS guide has this beat by a decade.

Data caps have been suspended in this locale but there is the constant threat that they will be re-implemented.

All in all, it works fine, which is good since there isn't another option, but it's clear that Comcast is not concerned with customer satisfaction.

member for 8.9 years, 27 visits, last login: 294 days ago
updated 308 days ago




Service from HELL

I've had nothing but issues from Comcast. I live in DC and if it's not the service it's the billing. For the past 4 months I had to be issued over $50 in credits every month for wrongful billing charges or bad service interruptions. It's impossible to enjoy something I have to consistently micro manage. the worse thing is it's virtually my only option in my area. What can I do? I've taken all the steps I can to get other options. I promise I spend at least 90-200 minutes a wk on the phone with comcast for some kind of issue. I'm at my wits end and will revert to no cable as I did in 2011.

Review by fantom1979 See Profile

  • Location: Sterling Heights,Macomb,MI
  • Cost: $180 per month
  • Install: about 10 days
Good "Fast internet for cable, good channel selection"
Bad "Very expensive compared to WOW or Dish"
Overall "Only choice if you want fast internet and MLB/NFL channels"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Only choice if you want fast internet and NFL/MLB Network.

EDIT: You can now get NFL Network/RedZone from WOW. As for the comment left by anony1, of course you can get Sunday Ticket from Direct TV, but you missed the *AND* in my post. As far as I know, Direct TV does not offer fast internet.

member for 12.3 years, 33 visits, last login: 82 days ago
updated 317 days ago




-1 recommendation

NFL channels?

NFL Channels? Really?
NFL Sunday Ticket is still an exclusive DirecTV product.

Review by Veloslave See Profile

  • Location: Martinez,Contra Costa,CA
  • Cost: $100 per month
  • Install: about 12 days
Good "Pretty darn fast.... smokes DSL"
Bad "This business account is far better than consumer... but it is still Comcrap"
Overall "No Sonic.net where I live so this is as good as it gets for my local, love the speed."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

11-8-13 Decided to bump up to the new speeds... got promised a killer deal if I went with phone as well... well, 7 contracts and signings later, 5 people to deal with later, with so many screw ups that I literally lost track later, it was all a VERY bad and painful joke that took forever. They kept trying to change my static IP's I have been paying (FAR TOO MUCH) for... it is practically depressing to remember. Yup... they are still comcrap.

I would go back to Sonic in a heartbeat if it had a fast service available at my local... but alas, I have little choice so I went with a business account so I could have static IP for my mail server... well, I will admit that the service from the business side is pretty decent... top tier american support on the first phone call. Have never had to escalate and truck rolls have been prompt.

It is still comcrap... stupid little stuff sometimes but all in all it keeps me running and the speeds are very good.

member for 11.2 years, 3099 visits, last login: 1 days ago
updated 318 days ago


Review by nathill See Profile

  • Location: Bloomington,Monroe,IN
  • Cost: $185 per month
Good "Service has been reliable for years"
Bad "HORRIBLE tech support - HIRE SOME PEOPLE!"
Overall "Once you're set up, great. Don't try to do anything different...."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I'm trying to get a cable card activated. It's impossible to get anything done with Comcast.

Not to bore you all with the gory details, but let me just say it's darn near impossible to get in touch with a human being, and Comcast doesn't really seem to care. I'm on hold again for God knows how long after being transferred from Customer Service and being assured I was about to get this thing solved by a real person. "Higher than normal call volume." Yeah, sure. I was sent to the wrong department, now forwarded to new department. 29 minutes in so far.

The tech I finally got in contact with was excellent and seemed very competent. I just don't understand why this should take over an hour. I did it a few years ago and it took just a few minute.

well, he said I was good to go, but I'm not. I'm going to check back in a few minutes, as he said he had to do a few more things before I was actually good to go. Report from cable card: "19700101-00:00:05 CableCARD: authentication status: authentication success, activation needed"

So I'm into this for an hour and a half, and I'm still not activated.

Came back two hours after I started the process, not activated.


I will let you all know how this story ends, but my initial premise still stands. Comcast has NO desire to offer good service.

member for 10.3 years, 553 visits, last login: 89 days ago
updated 323 days ago


Saratoga, CA

Which number are you calling?

Have you tried calling Comcast dedicated Cable Card activation number instead of regular customer service? If not you should easily be able to find the number with the help of Google.

If these cards are for Tivo's you can also call Tivo support and they will do a 3 way call between them, Comcast and you.

You might also have bad cards. I have activated cable cards an 2 different houses. The first time I decided to pick one up myself but never could get it to activate. I finally had Comcast come out and they had to replace the card. The second house I needed multiple cards so decided to skip the self install and have Comcast do it. The tech brought in a stack of cards and said he usually has to try a few cards to get a working one.

Bloomington, IN

Re: Which number are you calling?

I will try to Google a direct number. My first two calls were to Customer Service, who incorrectly routed me over to video activation, then finally routed me to cable card activation. That took an hour. The cable card guy got it authenticate, but not activate.
I'll let you know how I get along. Sounds like good advice.........

Got through after a mere 18 minute wait. Got in touch with a really nice lady, and I THINK we're good to go.
total time invested almost two hours. How hard would it be for Comcast to have a phone system that gives you options instead of making you wade through person after person to end up where you need to be? Is it the consumer's job to find the direct number for cable card activation?
My original position still stands.
Comcast assigns NO value to my time.

I must admit, your advice was great. Should not have been necessary, but it was great.

Review by sherwin See Profile

  • Location: Lawrenceville,Gwinnett,GA
  • Cost: $136 per month
  • Install: about 999 days
Good "Good internet speed, TV quality okay (some pixellation)."
Bad "Lousy equipment, takes hours and weeks to get proper equipment (still haven't seen, promised 4 times)"
Overall "At this rate, I guess I'll sacrifice internet speed just to drop Comcast."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Apparently, Comcast reps can't even fill simple orders. After 2 weeks and over 3 hours on the phone, several regular reps and 2 "supervisors" haven't been able to get a simple voice/data modem (no router, no wireless) sent to me. I "upgraded" to triple play mainly to save money. They sent me an Arris TG862G that includes a really inferior wireless router. I was trying to get the Arris put into bridge mode so I could go back to using my ASUS RT-N66U, which gave outstanding wireless coverage. When the rep couldn't manage to put it into bridge mode, the internet "troubleshooting" department rep said she'd just send me a plain voice/data modem. Instead, they set exactly what I already had. Next call they never sent the promised modem. Next call, they sent me two coax cables, a splitter, and some cable clips. In today's call, I was again promised a plain voice/data modem.

Any bets that I'll ever see one?

UPDATE: Received same wireless router I already had. After FB posting, received call from "Shanti at corporate" who said that all 6 of their people who previously promised to send EMTA or plain voice/data modem were wrong - that Comcast doesn't offer one at all. She also said I'd have to pay $99 to have them put the current Arris TG862G intop bridge mode.

member for 12.4 years, 51 visits, last login: 182 days ago
updated 325 days ago



why waste your time

ever thought about buying your own modem, you know, instead of relying warehouse inventory

Heads up


go to any service center, tell them you need a d3-emta, !not ! a gateway

that way you get what you need
Buford, GA

Re: go to any service center, tell them you need a d3-emta, !not ! a gateway

I tried that. Now they claim they don't offer one at all.


Alma, AR

dpc 3010

grab a dpc3010 from new egg »www.newegg.com/Product/Product.a···25153007
Buford, GA

Re: dpc 3010

That modem doesn't support voice.

Mike G


Re: dpc 3010

Wow, while I agree that Comcast could have fixed this situation much easier, the same goes for you...Where is your resourcefulness?!?!? One of the first results that comes up on Google is the "Arris TM722G." Which is just a standard DOCSIS 3.0 eMTA. Also, it sounds like "Shanti" was trying to get a commission or something, because $100 to put a modem into bridge mode?!?! That's insanity. I'm fairly certain you can get this done for free if you talk to the right individual working in tech support. Good luck!



Q: When are we going to get service that "just works"?

A: When we switch providers if we don't get it.

Review by alexstjohn See Profile

  • Location: Manchester,Hillsborough,NH
  • Cost: $74 per month
  • Install: about 2 days
Good "When it is connected it works well."
Bad "Constant maintenance issues and poor line quality contribute to regular modem resets."
Overall "If it isn't on fiber, Comcast service is poor. Most technicians are untrained to deal wit the average households technology. "
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I have my own SB 6121 Motorola Modem. Since most of the equipment that Comcast puts out is the lowest end of quality I am constantly advising clients to replace the "rented" equipment for better quality. It also appears that most technicians hired to do installs and maintenance insist on blaming customers equipment for connection issues when their own customer service people will tell the customers that the signal quality is bad as reflected by the modem. Business class is no better. In attempting to deal with the local Comcast Business Class Rep., even when told to call her directly when I am at a Comcast Business Class Customer and a Client of mine doing IT work, since I am an IT technician dealing with Comcast, after 5 calls I have yet to get a call back. So much for their "referral" program. I work from home and have the Blast Extra package with basic cable since the pricing is better as bundled compared to just internet access.

Order and install was OK. Since I have no other options for high speed internet, The options don't exist.

member for 8.3 years, 43 visits, last login: 132 days ago
lodged 329 days ago