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 Review by RavonTUS 
member for 9.6 years, 1447 visits, last login: a few hours ago
lodged 314 days ago
 Lafayette,Tippecanoe,IN
 $49 per month about 5 days "Reliable and Good Speed" "Costly - Bate and Switch" "It's like the electric company, you don't have much of a choice."
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Greetings,
I have been using Comcast for over a year now. I was new in the area and this was the "best deal" for a dry line connection. Yes, I cut the cable as best as I could.
It started out as $29.99 for the first six months, then $44.99 to be the final price afterwards. After a year, the price jumped to $69.99. I called they said the $44.99 was just for another six month, but if I wanted to add phone, TV, etc --- AGH NO!!! -- they could make me a good deal. So, instead I dropped down a level of service for an additonal $5.00 a month. So, for now, just internet is $49.99.
I had a few technical problems when I first got it installed. The tech guy came out fairly quickly and fixed them. Since then it has worked fine.
Oh about the speed. Since dropping a level of service, I have not noticed any speed decrease - I think 20 down to 12. It works well, 2 computers streaming Amazon Instanc Prime movies & TV shows. I also use a Ruko, now that's a cool little toy.
Overall, I think prices need to drop a bit instead of increasing every 6 months, but it works and I will continue to use them.
-Ravon
Comments:
 | | upgrade/change modem many problems two weeks ago I switch my Motorola to a docsis 3.0 modem i have lost 30% of my speed and my ability to use emails other than comcast,
also after the switch i could not use the internet without another hour long call to get them to fix that problem
I have spent more than 15 hours with customer support (now outsourced to the Philippines) to try and fix the problems created
every time i call for help
comcast always has the worst customer service nothing more than some minimum wage employee with no knowledge | |
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Review by (hidden by request)
(review was emailed from domain comcast.net)
lodged 320 days ago
- Tuscaloosa,Tuscaloosa,AL
- $50 per month
- (12 month contract)
 AT&T- "them it works ot is fast."
- "wrhen it don't"
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Kelly Kernan
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Review by skiplink
member for 327 days, 0 visits, last login: 327 days ago
lodged 327 days ago
- Atlanta,Dekalb,GA
- $239 per month
- "Ineffective customer service with no ability to fix any problems."
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Extreme 105 customer who has yet to receive the desired speeds. They just knocked us from 65mbit down and 10mbit up (which are the extreme 50 speeds) to 20mbit down and 2mbit up. What terrible service!
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 Review by Yarddog
member for 11.4 years, 2607 visits, last login: 2 days ago
updated 328 days ago
- Phoenixville,Chester,PA
- $240 per month
- "its on and stays on"
- "pricing is thru the roof and unwilling to negotiate"
- "not interested in customer service or retention"
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my comcast bill increased from 110/ mth [triple play promo] to 170/mth [non-triple play promo] to an incredible 240/mth [told this is normal rate] [ i have no premium services what so-ever]. i asked for a reduction or possible re-instatement on triple play, was told bluntly, "you want to decrease your bill, give up one of your services" , no other discussion was offered or tiers. i deleted my phone service to a monthly ass screwing of 170/mth now. i am currently searching for another provider. comcast is just awful as far as customer service or retention is concerned. was a faithful customer, now looking for something different.
Comments:
| | Try VOIPo For Home Phone i switched to VOIPo for my home phone, and am really satisfied with the service, reliability, features, and support. check them out!
--
The truth will set you free. But not until it is finished with you. - David Foster Wallace | |
| | jebbj19
join:2007-04-14
Woodstock, MD | Re: Try VOIPo For Home Phone Call and ask for Sup and expland your ordeal to get lower promotional rates. | |
| | | | | Re: Try VOIPo For Home Phone Unfortunately that has become null and void. I work for a cable company (maybe even said company) and we now have the same offers that agents have thanks to the TV industry telling everyone to call and demand a supervisor. Sorry, but whining will no longer work. | |
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 RadioDocYeah, like it matters.Premium,ExMod 2000-03
join:2000-05-11
La Grange, IL
kudos:2 | Cancel Your only recourse is to place an actual order for cancellation. Then they *may* offer something, but be ready to look elsewhere.
This is what a deregulated utility environment looks like. | |
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Review by Typical
member for 3.5 years, 40 visits, last login: 291 days ago
lodged 332 days ago
- 07922-1830
- $85 per month
- (12 month contract)
- about 7 days
- "TV service. ISP service for those rare moments when it works"
- "ISP irritating usability, low reliability, and poor speed"
- "Poor"
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I have been a Comcast customer for about ten years – TV and ISP. The TV service has been generally OK – not great, just OK. It is the ISP that has been giving me heartburn for the better part of the past ten years. Initially, FIOS had not been introduced in my neighborhood and so I learned to live with all of the warts and blemishes of Comcast. Recently, FIOS has become available in my neighborhood, and I am seriously considering FIOS, only if I were convinced that FIOS is better – which might not be too hard, considering everything.
Unfortunately, while I am procrastinating on the move to FIOS, I am dealing with poor service from Comcast ISP. Speakeasy, my VOIP provider, and comcast’s own speed site, all rate my line quality as poor. To cite numbers: Latency between 600-1500 ms, Download between 3-7 Mbps, Upload between .1-.6 Mbps - all of which is pathetic. It is ironic that my ISP service class is called Performance.
Unfortunately, there is nothing that Comcast can do, or will do, about the situation. When the tech guys show up, typically they swap a long line, or swap a couple of wire terminations. None of these has ever produced anything meaningful. Oh yes, occasionally they swap modems and routers also; again for good measures.
At this rate, my next review will be that of a new arrival at FIOS.
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Review by leannshea
member for 337 days, 2 visits, last login: 332 days ago
updated 333 days ago
- Anderson,Madison,IN
- $276 per month
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I downgraded my package 2/15/12 at the local office. The office worker did not complete the downgrade. I got my March bill, and not only was I being charged at the old rate, I had also found a $120.00 charge for technician services. 4 visits @ $60.00 each. I never had a technician out to my home.
I dropped Comcast TV 6/26/12 @ 11:03AM. I kept only the internet and phone, because Customer Retention gave me a good deal on both.
I received a call today, saying my services would be disconnected because of the $276.00 that still included TV @ $80.88, Internet @ $44.99, Phone @ $24.95, plus multiple other little charges.
On 2/17/12, a man came to my home to tell me I had his Digital Adapter box, although I have the receipt where I picked up my Digital Adapter box that same day, under my name. The employee was LD3 @ the local Anderson office. The man turned out to be a registered sex offender, and was given my address by the supervisor at the Anderson Comcast office. The supervisor's name was Mike. I blew my top at him (I had children in my home). He said he doesn't ask about customer's personal lives, but he WILL give a complete stranger MY address and send him to me.
On 5/21/12, the same man came to my house, stating the the NEW Digital Adapter LD3 had given me was STILL in his name. I took it back, again talked to the supervisor "Mike". Received a THIRD digital Adapter. Guess what? It STILL was not in my name and again, it was office worker LD3 who left the perverts name on this THIRD box.
I am now in the process of filing a lawsuit against Comcast, naming the employee's listed on each pink receipt I have, as well as the corporate company at large.
I called what was supposed to be corporate, but was just another number for customer service!! And Brenda, whom I spoke to today at 2:55PM, tells me I have to go to the local office to get the $276 bill corrected...that they will do nothing via customer service toll free numbers.
So Mad I Could (and have) Spit,
leannshea
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 Review by wishera
member for 12.5 years, 2480 visits, last login: 7 days ago
updated 336 days ago
- Everett,Snohomish,WA
- $65 per month
- about 5 days
- "works"
- "expensive, dismal upload speed"
- "About the same as the alternatives (DSL,FIOS) Nothing Stands out."
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About the same as the alternatives (DSL,FIOS) Nothing Stands out. Upload Speeds are dismal. Barely able to establish a decent remote desktop for work. Online backup is not an option. They have a monopoly in our area, and they know it.
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 Review by camaro92
member for 5.2 years, 1108 visits, last login: a few hours ago
updated 341 days ago
- Westfield,Hampden,MA
- $210 per month
- (12 month contract)
- about 1 days
- "Internet always good but when you live less than 2 miles from headend it better be, T.V finally worked itself out."
- "Still have boobs for tech support and the price has gone through roof since my last review."
- "Have the normal Duopoly comcast,verizon no fios service is dependable but way to expensive"
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If i had more choices i would jump contracts every year but they (isp telco's) don't tread on each other especially when it comes to us saving money.
Well after months of pestering decided to try the triple bundle,they gave 22/5 with all my channels (everything channel but sports package, foreign channels wife loves the movie channels) two dcx-3400's new moto 6120, and fruity RCA/Thomson device for 149.99 for 12 months no install fee so i couldn't say no plus Verizon just jacked the basic phone line to like $60 and change with all fee's and after months of waiting for fios, they can kiss my ass.Well got it installed on 12/11 and after a weekend of speed test i am very happy with the speeds,now if i never need to call tech support i will be in bliss.
Really nothing new speeds have increased over the last month don't know why but i am not complaining,they gave us a new deal for a little more money they include sports and keep my speeds locked in longer,still wish fios would come here to my town.
After a real Comcast tech not the rent a ones came out and finally figured out my T3 issues by real troubleshooting my connection has been solid.I Didn't like how they changed our speed packages without notification,also the cable has gone downhill from no sound to complete stops in the picture which I figure is they keep on squeezing more channels out of less bandwidth,if that was fixed I would be a happy camper.One last thing is there tech support still sucks, if they tell me one more time to reset my modem and router it's going to drive me to drink.
Well It's time for another review. After they mixed up there speed's recently these are my new one's for my area these are straight price's no 6 month crap.
Economy Plus $29.99 3mbps down 768kbps up
Performance $48.95 20mbps down 4mbps up
Performance Starter $49.95 6mbps down 1mbps up
Blast $58.95 30mbps down 6mbps up
Extreme $99.95 50mbps down 15mbp
Extreme 105 $199.95 105mbps down 20mbps up
The cable channels have finally worked out the kinks, before it was cutting out at least once a day now it's down to maybe once a week so I don't complain.
The performance and performance starter packages don't make any sense but it's on there website for packages so who knows if that is a mistake.Not much else new for my neck of woods so as long as my service is always up can't complain except about the price's but that will never change.
Comments:
| | Comcast handwaving "the cable has gone downhill from no sound to complete stops in the picture..."
Ahhhh yes, welcome to Comcast. I admit I'm biased, but with all my horrible experiences over the past 7-8 years with this company I feel justified in my "hate" - what some folks around here call a negative review, no?
Anyway, what you've described has been one of my ongoing Comcast battles. I honestly wish I could say otherwise, but that cable issue will not go away for you. Many, actually I think all, of my friends and colleagues have the exact same problem and none of us have been able to figure out how to get Comcast to fix it.
Unfortunately, they're the only viable game in town and they know it. They simply win by attrition, which is why I wish this industry as most would be forced to practice capitalism. | |
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Review by Pooper
member for 342 days, 11 visits, last login: 306 days ago
lodged 342 days ago
- Tucson,Pima,AZ
- $55 per month
- (12 month contract)
- about 5 days
- "Not much now"
- "My speed used to be great, now it sucks!"
- "Pay more and get less every month."
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Over the past year I've noticed my speeds getting slower and slower. Finally it got so bad that I had no choice but to call a technician out to take a look. He explained to me that I had been getting more than what I was paying for (so they limited my speed), and the tier I now belong to was no longer the highest. This is quite shocking news to me, since I still pay the same price and was never informed I was being downgraded. I've gotten nowhere in terms of having this resolved; Are they really able to get away with this?
See my topic posted here:
» Comcast downgraded/slowed my connection down
Comments:
| | Speed WAY down in the last 6 months Cost up/speed down. Need I say more? | |
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Review by Mikalew
member for 360 days, 0 visits, last login: 360 days ago
updated 360 days ago
- Littleton,Arapahoe,CO
- $45 per month
- (24 month contract)
- about 31 days
- "decent upload speeds"
- "Long wait > a month to complete the installation and bury cable."
- "Comcast acts like a monopoly, simliar to what the Telephone Co used to be like before the break-up"
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Technician couldn't get my "Comcast Compatible" modem to work. He used one of his, now I'll wait and see if a cable modem shows up on my bill.
Have to wait a month to get the cable buried. In the mean time I hope no one trips on it. One month is too long!
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | If you are using... a CC provided modem, you are going to be charged.... | |
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