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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5739 reviews (2484 good) (1667 bad)
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Review by bob_calder See Profile

  • Location: Boynton Beach,Palm Beach,FL
  • Cost: $150 per month (12 month contract)
  • Install: about 2 days
Good "Fairly stable speed but not often as high as advertised"
Bad "Phone support often clueless"
Overall "Meh"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had Comcast for over a year. I'm a Sam Knows subscriber, so I get monthly statistics. Initial speed down was 52 mbps but it has leveled off at 35 mbps. Packet loss will be about ten percent for a couple of days a month. Upstream around 11 mbps. but it varies a lot more than the downstream. Since it is DOCSIS 3, I am guessing that channel binding in one direction or another is responsible for this.

A month or two ago the Motorola modem lost reliability and I went through three levels of support. The third service level cost me fifty dollars. This technician re-installed the software and the issue was closed. Good. However, today the modem has again disappeared off Comcast's radar and I now have a service appointment for three days hence. I feel three days is excessive. I am looking at AT&T. Comcast costs $150 for TV and Internet. AT&T will be $115 when the discount expires and it has a far better channel lineup though slower Internet at 24 mbps versus Comcast's 35 mbps.

member for 3.2 years, 3 visits, last login: 332 days ago
lodged 332 days ago

Comments:

Review by faris8 See Profile

  • Location: Bethesda,Montgomery,MD
  • Cost: $140 per month
Pre Sales information:
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Value for money:
(ratings well below consensus)

I have Comcast Xfinity in Bethesda, Md. It advertises 50 Mbs up and download speeds. It delivers less than 1 Mbs most times of day. I am interested in pursuing a class action lawsuit. If anyone would like to join me in this, please reply to this post.
-Jim

member for 8.5 years, 8 visits, last login: 323 days ago
lodged 335 days ago

Comments:

KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
kudos:1

1 up and 1 down, that sounds really symetrical.

Well, what did they tell you when you called customer service about your problem??

Are they looking into it?
--
ROCK 'TIL SUNSET
nysports4evr
Premium
join:2010-01-23
kudos:1

...

How about try contacting customer service. Give me a break.

OMG

@comcast.net

What have you done?

What is your service level? Are you using a docsis 2.0 or 3.0 modem? Are you connecting via ethernet or wireless. If you do a speedtest, are you going to speedtest.net or speedtest.comcast.net (it makes a difference)? Is your OS correctly updated? What programs are running in the background on your system? these are just a few of the possible bottlenecks you may be dealing with, except for the speedtest I understand that you're P.O.'d, but jumping up with an invite to start a class-action ...........






Review by POSITIVEDSL See Profile

  • Location: Delray Beach,Palm Beach,FL
  • Cost: $80 per month
Good "When It works!"
Bad "Constant inteuption of service and inconsistant throughput. Monthly billing errors require an average of 1 hour on hold. "
Overall "COMCAST IS A MONOPOLY OWNING NBC, UNIVERSAL, AND TOO MANY CABLE FRANCHISED COMMUNITIES- SERVICE IS SUBSTANDARD"
Pre Sales information:
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(ratings below consensus)

COMCAST IS A MONOPOLY OWNING NBC, UNIVERSAL, AND TOO MANY CABLE FRANCHISED COMMUNITIES CONTRACTS.

THE S.E.C. SHOULD INVESTIGATE HOW ONE COMPANY HAS BEEN ALLOWED TO HAVE SO MUCH POWER OVER THE MEDIA AND COMMUNICATION THAT THE AMERICAN PUBLIC HAS ACCESS TO. THEIR INFLUENCE TO CONTROL PRODUCTION AND DISTRIBUTION OF NEWS, FILMS, ACCESS TO INTERNET & SOCIAL MEDIA IS AS DISTURBING AS THE NSA'S MONITORING ALL WORLD COMMUNICATIONS. ANTI TRUST LAWS SHOULD HAVE PREVENTED THE COMCAST CARTEL FROM EXISTING.

OWING TO THE VAST POWER THEY CONTROL AND THEIR RIDICULOUSLY HIGH COST OF SERVICE ONE WOULD THINK THEY WOULD AT LEAST GIVE THE LEVEL OF SERVICE AN INDIVIDUAL PAYS FOR.

COMCAST IS A TWO WAY SYSTEM AND THEY KNOW WHEN YOUR SERVICE IS NOT UP TO PAR YET THEY REQUIRE THE CUSTOMER TO CALL, BE ON HOLD FOR LONG WAIT TIMES IN ORDER TO GET THE CREDIT FOR POOR OR NO SERVICE. WHY SHOULD THE CUSTOMER HAVE TO REPORT POOR SERVICE WHEN THE COMCAST SYSTEM KNOWS WHEN SERVICE IS BAD OR CORRECT? INTERESTINGLY WHEN YOUR PAYMENT IS LATE A DAY OR TWO THEY AUTOMATICALLY KNOW TO CUT OFF SERVICE.

IN ESSENCE COMCAST IS TWO BIG TO BE GOOD FOR THE AMERICAN COMPETITIVE MARKET.

CABLE LINES SHOULD BE SUBJECT TO THE SAME RULES OF SHARING SERVICES AS THE TELEPHONE LINES ARE SO AS TO PROMOTE HONEST COMPETITION IN THE AMERICA SPIRIT OF BUSINESS FAIR PRACTICES.

NOW THAT CABLE COMPANIES OFFER TELEPHONE SERVICE SHOULDN’T THE WIRE ACCESS LAWS APPLY TO THEM AS WELL AS THE TELEPHONE COMPANIES?

WAKE UP AMERICA WE ARE BEING RIPPED OFF AND OUR GOVERNMENT IS LETTING THE CORPORATIONS SCREW US ALL.

member for 4.7 years, 32 visits, last login: 17 days ago
updated 339 days ago

Comments:

Review by dandelion See Profile

  • Location: Germantown,Shelby,TN
  • Cost: $44 per month
Good "The only cable offered in my area"
Bad "Fair"
Overall "Usually things improve when not a monopoly"
Pre Sales information:
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(ratings below consensus)

The steps you have to go through on the answering machine when calling to order, get help, start or stop a service etc. is excessive even from today's standards and there is a possibility you will get cut off while waiting then need to start it all again.

You can call Comcast, speak to a very nice customer service rep, think all is arranged and call back only to find out all is NOT arranged and totally different information is given out between one rep and another. If you desire to talk to a supervisor there is none available usually so you wait for a possible phone call. I don't believe this is different from most cable though. I DO object to them using shoddy modems i.e. not a new one even in the stores and all rebuilt. So far mine is working but there is a rattle inside if you shake it.

member for 11.4 years, 6838 visits, last login: a few hours ago
updated 340 days ago

Comments:

dandelion
Premium,MVM
join:2003-04-29
Germantown, TN
kudos:5
Reviews:
·Comcast

Comcast still about the same

In all this time, Comcast hasn't changed much. They are the only cable around, still a monopoly though there are other alternatives I like cable the best. I think their customer service leaves a lot to be desired but probably not as bad as some I've read about either.

Review by newview See Profile

  • Location: Parsonsburg,Wicomico,MD
  • Cost: $65 per month
  • Install: about 10 days
  • Telco party Sprint
Good "Established company - probably NOT a good thing"
Bad "Poor speeds compared to @home, POOR NEWSGROUPS, AT$T merger, unreliable email due to Comast servers blacklisted"
Overall "If other alternatives are available in your area, you may get more for your money than what Comcast offers"
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings below consensus)

My Other Reviews

·DIRECTV
As a recent subscriber to @home in September 2001, I experienced what broadband was supposed to be like . . . and then I was caught up in the @home bankruptcy and transitioned to Comcast. I immediately experienced a speed reduction of over 50% of what I was used to. If that wasn't bad enough I was REALLY taken back with the realization that Comcast does not have a newsgroup server. I lost fully half my speed and half my internet experience in that conversion! I couldn't believe that a well established company like Comcast, who is supposed to be experienced in broadband access, wouldn't realize how important newsgroups are to cable modem users.

To make matters even worse, as of this writing, there is no mention on their newly formed web site for comcast.net subscribers, any mention of plans for or against usenet access. We are left in limbo wondering what is going on. Emails to their "Customer Care" for members have gone unanswered, except for form mail pointing to now-defunct @home irrelevant FAQ's. Telephone calls to tech support, while answered quickly at Level 1, degrade rapidly once bumped to Level 2, with long hold times. I finally hung up after an hour on hold.

It also appears that I also cannot reach certain web sites. I suspect that an entire portion of net space is unavailable to me. Unavailable are 2wire.com, speedguide.net, firehouse.com and anonymizer.com. These sites are available with my backup dialup connection so I know that it's Comcast's problem. All these sites hang off of Verio.net . . . what's up with that?

I cannot presently recommend Comcast as a broadband provider until their level of customer service is at an acceptable level, and their offered services are up to par, since all are presently lacking.

1/1/2002 - It's been two weeks since the "transition" to Comcast's network, and it's still broke. Email is spotty, often down. And, apparently Comcast is using a transparent proxy server which is preventing access to a significant number of web sites and entire networks. It also appears that Comcast intends to use this proxy to monitor web activity in order to send spam or otherwise market your surfing habits.

»Comcast isn't getting rid of the transparent proxy

Newsgroup access is now available due to Comcast aliasing to @home news servers, but there was NO indication or contact about this from Comcast. Only through the efforts of people on this board did this information come to light.

»Comcast Usenet Servers Here

»NEWS SERVER news.mi.comcastwork.com

1/4/2002 - In media reports in which Comcast "spin doctors" and sock puppets have been interviewed, they are indicating no major problems and a smooth transition. Don't you believe it. Major problems are surfacing with every area they transition. Many of these problems are of Comcast's own making.

7/13/02 - Recent postings on dslreports.com in the Comcast forum have indicated that Comcast has raised the download cap to 1800kbps from 1500kbps, probably in order to justify advertised claims of a true 1500kbps speed, which was NOT attainable due to latency, routing problems, hop counts, etc. The upload cap has NOT been raised . . . raising issues with transmit times of email with large attachments for one, and gaming for another. Comcast does appear to be trying to address customer concerns, but is still close-mouthed about problems . . . for instance nowhere on their web site(s) is raising the upload cap mentioned. Webmail is a memory . . . it's been down, what . . . six months now? Newsgroup access is a joke . . . provided by a third-party, Giganews, and limited to 1gb a month . . . a ridiculous amount if you're doing ANY downloading other than text-based newsgroups. VPN access is STILL only offered with the PRO service . . . at double the price of residential service. Comcast obviously sees this as a forced upgrade and a cash cow for them.

12/01/02 - Recent news reports and discussions in the Comcast forum indicate that Comcast is considering download caps to thwart "bandwidth hogs" using P2P applications. I believe this is a "politically correct" reason that Comcast is espousing to cover their agenda of reducing operating costs in the wake of the AT&T merger at the expense of their subscribers, who have already seen many service reductions since the @home transition. The day that Comcast imposes download caps will be the day I cancel my service . . . .both Internet & Cable TV.

»Poll: If Comcast imposes download caps

1/28/03 - There now appears to be a problem on the Eastern Shore of Maryland with the service slowly degrading. My connection graphs of incoming pings from both the East Coast & West Coast DSLR monitoring servers indicate a marked increase in pings, with spikes exceeding 200ms. It's slowly getting worse. A once stable connection with 18ms pings to the FIRST HOP is now at almost 30ms to the FIRST HOP. This has occurred since I began monitoring in December '02. I set up a web site to document the problem and emailed ECAREONLINE with the URL, but they refused to read it, and instructed me to call their Tech Support number. I'm starting to get real fed up with Comcast. And, it's pretty bad when the customer has to go out of his way to fix THEIR network problems.

»Sometimes it pays to ask . . . pings cut in half

2/21/03 - Updated to reflect satellite penalty price increase

6/17/03 - Comcast has implented traffic shaping and it has considerably improved my download speeds. Comcast continues to receive media exposure on customer complaints about cableTV bundling & pricing as they convert areas in the country from ATTBI to Comcast.

»'Tried and True'

04/03/04 - While Comcast infrastucture has settled out to a somewhat accepable 3000/256, (but with still NO newsgroup access and VERY troubling bandwidth abuse suspensions with NO published limits), the MOST problematic problems of Comcast at the moment is their spam zombie problems.

Comcast is landing in more and more major blacklists due to their extremely inefficient handling of spam problems by their abuse department. They appear to be ignoring complaints sent through SpamCop, one of the most respected services of the anti-spam community, even though reports documenting tens of thousands of complaints are readily available.

Comcast's approach to the problem appears to be one of paying lip-service to their stated AUP/TOS by spin-doctoring through the media their strict policy of suspension, which appears to be few and far between. Instead, Comcast representatives at their email forums have indicated that they are contacting ISPs who are blocking Comcast through SORBS and other blacklists, and asking to have Comcast's mail servers whitelisted.

If you want reliable email service, don't subscribe to Comcast.

01/10/06 - Well, it's been a year-and-a-half since my last update to my Comcast experience and things are, by and large, better than they were. It's a fairly reliable connection, except when they upgrade or do maintenence, which seems to hose the connection for days or weeks at a time. My main gripe right now is the recent upgrade to 6000/384 last year left us subscribers who DO NOT subscribe to their cableTV out in the cold. You don't get the upgrade . . . period. So now, not only do you have to pay a $15.00 penalty if you don't subscribe to their cableTV, you are reminded that you are a second-class Comcast customer and don't deserve any consideration for what you DO pay for. I can't wait for ANY other broadband service to become available in my area. I'll drop Comcast like a hot rock.

04/23/06

Comcast refuses to terminate Zombie Subscriber

Comcast IP has been spamming since December 2005

»www.trustedsource.org/query.php?···.116.127

Spamcop has received and been sent 100's of complaints to Comcast since December 2005

Comcast confirmed knowledge of this spamming IP in a forum post by a moderator / says it's been resolved / IP continues to spam

»forums.comcast.net/thread.jspa?t···tstart=0

(must have a Comcast account to view)

Discussion on DSLR of Comcast's inaction in shutting down this Zombie IP

»[Spam] Picture of a Comcast Zombie

member for 12.9 years, 6137 visits, last login: a few hours ago
updated 344 days ago

Comments:

Review by mikedz4 See Profile

  • Location: Weirton,Hancock,WV
  • Cost: $250 per month
  • Install: about 19 days
Good "50 mbps down with 150 hd channels"
Bad "$250 for two boxes ( one dvr and one client for multi room dvr) and all premiums"
Overall "They should have a cheaper plan that includes boxes"
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(ratings below consensus)

Speeds are great if you don't run into any problems. HD service is excellent, lack of some channels (ohio news network) is disappointing.
Too expensive. $200 for triple play platinum and 6 boxes is rediculous.

Had to cancel for two boxes and whole home dvr ended up being over $200 a month. So switched to frontier and directv. It's a shame since I loved Comcast. Plus they keep putting off the upgrades to x1. Got tired of waiting and went to directv

member for 11.4 years, 4905 visits, last login: 1 days ago
updated 345 days ago

Comments:

Review by funkhonda See Profile

  • Location: Oakland,Alameda,CA
  • Cost: $30 per month (12 month contract)
  • Install: about 365 days
Good "self install was impressive. line already in (from old service). already had cable modem. click, click, credit card, go."
Bad "called for tech support when there is an outage/problem. staff undertrained/inefficient. on top of that blind transfers..."
Overall "you're trading speed for piss poor service. im actually going back to clear (yeah, that slow) because the service is better"
Pre Sales information:
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Connection Reliability:
Tech Support:
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(ratings below consensus)

Simply put, it doesn't matter HOW fast your service is if you're dealing with rudeness and stupidity. What premium goes on your sanity for 6Mbps down and 768K up? Even if you get it cheap but the support staff causes you to have a meltdown what's the point? If they hang up on you to ditch responsibility or out of just sheer ineptitude and you STILL have to call them back what are you paying for and why are you giving them money at all?

just my two cents.

member for 353 days, 0 visits, last login: 353 days ago
lodged 353 days ago

Comments:

Review by mojojam See Profile

  • Location: Fort Collins,Larimer,CO
  • Cost: $43 per month (month by month)
Good "Solid reliable connection."
Bad "Over priced. Not too many options in my area. "
Overall "Ok for what I can get around here. Decent hardware makes a big difference."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Connection speed: Economy Plus 3/.768 Mbps $39.95 + $4 wiring protection (dog digs up cable sometime).

Speedtest.net: 3.4/.8 Mbps.

Old Hardware (I buy my own modem): I was using the Motorola SBG6580 which is the cable modem + wifi. It worked well for most of the year then I started having problems with Xbox Live connectivity. I found out I couldn't change the firewall settings in the modem. No port forwarding changes were accepted. Couldn't set DMZ as well as change other settings. It always went back to it's default settings. That was possibly due to a firmware update pushed by Comcast. They checked it out but couldn't do anything about it.

New Hardware: Zoom 5341j. After calling the Comcast tech about initial slow speeds they were able to get it working properly. It's been over a year and is still working great. Way better than the SBG6580. Nothing was hobbled when I updated the firmware. Throughput is very good. Port forwarding worked properly. No problems with Xbox Live connectivity now. I'm using an old linksys 54g with dd-wrt for the wifi.

Since I was having so many problems with the SBG6580 I changed plans from Performance to Economy Plus. The "Economy Plus" speed wasn't listed anywhere on Comcast's site. The slowest speed Comcast showed on their website that I could change to was the Performance Starter at $49.95. I found the Economy Plus mentioned through some forum (may have been this website) which listed the lower speeds they don't advertise. When I switched from Performance speed to Economy Plus it took them over a month to actually lower the speed.

Online games still function pretty well although there is lag sometimes. Definitely more than when I was subscribed to the Performance speed but most of the time it is still playable without lag. Download speeds of websites is tolerable. Streaming music works well. Multiple people viewing video's can cause lag. Uploading lots of photos can be mind numbingly slow so I just use my connection at work to do that.

I'll probably switch back to a higher speed but since I'm not gaming too much right now I'm in no hurry to pay more.

The Economy Plus is good for basic web surfing/streaming video, music, and movies. Movies may not stream well in 1080p though. If you have more than one person that plays online games or watches lots of online movies then I'd recommend a higher speed.

Overall it's the best of the high speed internet that's available around here but that's not saying much since the options are: Comcast cable modem, DSL, Satellite, or use your neighbor's wifi.

member for 360 days, 0 visits, last login: 360 days ago
updated 360 days ago

Comments:

Review by noc007 See Profile

  • Location: Cumming,Forsyth,GA
  • Cost: $77 per month (24 month contract)
  • Install: about 10 days
Good "Connection is relatively reliable"
Bad "Customer service is terrible, Business Class is twice the price of Residential, SMC D3G"
Overall "For home use, I don't see the value in Business Class over Residential"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I moved into a new house back in September 2011 and would be working from home for half the week. At the time Residential had a cap which I wasn't sure I could keep my usage under the cap. I was informed by a sales rep that Business Class had a different and better Customer Service callcenter and techs with 4 hour resolution SLA; this was a lie.

Even though this review is on their Business internet service, I did want to touch on having this type of account at a Residence with Residential TV service is affected. I ordered the Residential TV service at the same time as I ordered Business Internet. This has caused my address to be flagged as a business address in their system so checking on the Residential Internet service pricing or TV service tiers doesn't work; I am told this can be corrected with a call to Customer Service, but haven't had a need yet. I went to a local Comcast office to start Residential service and pick up a tuner box, which didn't work. A truck roll was ordered for around the same time the Business service was to be installed; the Business installer showed up, but the Residential tech was canceled with no good reason why. I can only assume they canceled it because the Business contractor would be there, but he only had new SMC D3Gs and wouldn't touch any residential equipment.

At the time of ordering the Business service, one could not own their own modem unless they fought with customer service so I had to lease a SMC D3G and there was no choice in the matter. This device is a cable modem with 4 up and down bonded streams, router, and 4 port gigabit switch in one unit. One of these gateways must be used if one is going to have static IPs. Feature set of the gateway is minimal with basic LAN DHCP and port forwarding. There is no option for VLANs, DHCP reservations, IPv6 (supposedly a new firmware will add this in the near future), and cannot be put into bridge mode. Customer Service can put it into bridge mode, but this is unsupported and will probably be taken out of bridge mode during an audit without your foreknowledge.

Overall the unit functioned ok with occasional loss in service. About 10 months of service I started to have random drops. Calling into customer service resulted in the tech not able to find a problem and ordered a truck roll for a few days out. Supposedly that was the best that they could do. When the tech arrived, he immediately found the signals from the node to be messed up. He checked on the other modems in the neighborhood and found they were experiencing the same problem. He informed me that this was something the phone tech should have checked and could have the node looked into instead of sending someone to my house. He attempted to get in touch with his supervisor to see if someone can look at the node the same day, but he was not responding. Because of this and that the next day was a holiday, no one would probably look at it for a couple of days. He gave me his mobile number and asked me to follow up with him in a couple of days; I did try a few times after the holiday, but he never picked up or responded to my voicemails. I can only assume that it has been fixed since the behavior has stopped.

Update:

Since starting the service the SB6120 and SB6121 have been approved as customer owned equipment to get rid of the shoddy SMCD3G and it's monthly lease cost. There have been successful reports in the forums and on Amazon where people have used modems that are on the Residential list on a Business account. I have personally gotten a Zoom 5341J because of its better tolerance of messed up signals and used a custom built pfSense firewall; the 5341J was activated via Comcast's walled garden so I didn't get any grief from support. Speeds are remarkably faster since I went with this setup a couple of weeks ago. IPv6 is also working quite well.

I went with Business because it wasn't much more than Residential, supposedly would have better support, and had no caps. Overall support is on par with Residential and I wouldn't be surprised if they're the same people these days.Residential has a number of fantastic promotions in my area and the proposed $10 overages could easily be covered by savings. When my contract is up, I'll be seriously considering moving to Residential service; all of the supposed benefits for the increase in cost just aren't there. The only thing that would prevent me from doing this is if they reintroduce small caps and false-positive CAS alerts get out of control. A reduction in service cost (unlikely) and better customer service would also prevent me from canceling the Business service.

Final Update:

My two year contract is up in September of 2013. Per my contract, I need to provide two months notice to cancel service if I don't want the contract to auto-renew. In June I contacted customer service to discuss what I need to do to cancel service as I have found little value in the price premium of the service. The rep on the phone informed me that I may cancel early, sign the paper work that day, and service would cancel in two months. Done, I awaited my August 18th cutoff; in the interim Comcast announced that it would be bringing caps back to Residential service; one of the big reasons for using Business class was because of no caps and Residential went no caps soon after I signed up; sometimes I wonder if Comcast makes these policy changes based solely on where I have service with them.

A few days before the 18th I added internet service on my Residential account for the much faster 50/10. When the Business servce would be cut, I would then use the walled garden setup and enter in my Residential account number to provision the modem. The 18th came and went and business service continued at the paltry 16/5. A week after no disconnect, I called Business customer service in hopes that they could remove the modem and deprovision service. The rep saw that the deprovision ticket was pending some matter that he didn't know. He gave me the ticket number and said that it would take three days at the latest to complete. Two days out I called int asking for a status and could not be provided one. I called each day thereafter asking each rep if they could just remove the modem from the account and a week later I finally got a competent rep; he knew exactly what to do and within a minute my modem no longer had service. A good power cycle and I was met with the walled garden where I was able to get my service back up and running, but had difficulty getting 50/10 and that's another review.

Thoughts:

Business service at a residence is really only worth it if Residential service has caps. If the Residential service does not have caps, it's not worth it. The other possible plus is the Business service is not a part of the Six Strikes anti-piracy program, but the RIAA and MPAA are still free to solicit your account details and file a law suit; granted my account was listed as my first name twice and I may not have been able to be properly subpoenaed (IANAL). Running one's own server on Residential service is against the AUP, however people do this all the time with PogoPlug, LogMeIn, GoToPC, etc. If one was running a service for personal use and generated little traffic, I doubt Comcast would care; I have done this with every ISP and have not been banned or talked to about it.

If one does use Business class at a residence, I encourage your to buy your own modem to avoid the rental fees. They may force one to use their equipment upon setup, but one may provision their own modem via the walled garden and return their equipment. Hold on to the original box and sales receipt of your modem as Comcast has been known to claim them as their own on occasion with little recourse for you; another reason why I chose the modem I did was part of proof that it would be impossible for that modem to be theirs under Business class. When return Comcast's crappy modem/gateway, hold on to the return receipt as well as proof the modem was returned; Comcast has been known to loose their equipment and blame the customer.

It's a real shame that Business class no longer has the great customer service or SLAs that I had head of before. Now it's just a slower, more expensive version of their Residential service with potentially the only benefit being no caps. I have heard that as the introduce caps, they're going to discourage people from signing up for business service at a residence. The is purely a rumor, but if true, tell them you work from home and need better quality service; you may want to negotiate better SLAs and faster speed without increased cost of their advertised service.

member for 12.2 years, 661 visits, last login: 53 days ago
updated 360 days ago

Comments:

Andrew Gates

@myvzw.com

Re

When I had Comcast residential interwebz when I lived in Detroit, there were several months I blasted over the 250GB "cap". One month I hit 750GB. However, due to Wide Open West and Whatever that god awful wanna-be fiber to the node that AT&Shame peddles being installed in the area just before I moved to Michigan, I was quite amazed at how much better I was treated. It's amazing what competition will do. I can't even think of a time a telecom had actually treated me like a customer and didn't put me through hell over anything they can get a dime out of. In Detroit, their caps are not enforced because they actually have to try to hang on to the business that has graced them. I know their reputation is like Time Warner and BP kind of bad, and I know their treatment of me and provision of a 50/25mbps connection for only $45/month was due 100% to the fact that I could tell them their modems on the porch and have WoW out to install the same thing the next day with no skin off my back.

I miss that connection. I moved back to the land of Time Warner and, despite it costing twice as much, it's six times slower and I have to reset the modem about 10 times a day, as does our entire neighborhood for the last several years with TWC refusing to acknowledge there's an issue. I'm an inch away of notifying the FCC about it, but then I remember it won't help since they too appear to be against us now. Maybe I'll stop paying the FCC taxes on my bill. Put them in an escrow account. God I hate American telecoms. I don't know how you could manage a company so poorly that all day your customers dream of setting you on fire. The good part is, TWC invested like nothing into technology and made their customers despise them so much that once one brick goes, the whole thing will be gone in less than a decade. I welcome the day time Warner implodes. My entire city will dance in the streets, never to reset modems every 20 minutes again. It will be such a relief, the ensuing parade would go on for three days straight. That's not even including all the other festivities that one could only dream about whilst standing above the ruins of one of the top 3 worst, most filthy, borderline criminal companies in American times. It's like Enron, except Enron had recently been degregulated and c'mon... We're not that stupid and are quite sure as long as Comcast, cable vision and time's nasty a** are still oligopoly-ing the place to hell, we need regulators (and shotguns) for protection.

I'm not sure what the competition situation is where you are, but it sounds like Comcast is the only one judging on how they're handling you. I would demand early termination of the contract since they didn't hold up their end with the 4 hour service call. At least threaten not to send the check so you can shake them down for some free HBO or something. Threaten to go back to dished antennas and put pictures of the flintstone aged device hanging off your house, pointed to the sky, with a caption that says 'comcasts service was so bad in the area I had to take drastic measures to communicate with the outside world." And at the very least, ensure they do not charge you for the time they fragged their hooves in fixing it. Lord knows they'll try.

Review by ccwtech See Profile

  • Location: South Jordan,Salt Lake,UT
  • Cost: $70 per month
Good "Fast most of the time"
Bad "Way too expensive! Comcast rapes their customers!"
Overall "I wish there was more competition."
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(ratings match consensus)

Comcast is usually pretty fast and I have had only a few issues with it. It is the ONLY high speed option for me as I am too far away from the telco substation. Comcast is way too expensive and if there were only some competition I am sure the prices would drop. A few blocks away users have fiber (another carrier) and Comcast charges 2X as much as I pay there for the same connection. If I had other options I would definitely be 'shopping'. Comcast needs to stop screwing their customers.

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updated 364 days ago

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