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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5773 reviews (2495 good) (1680 bad)
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Review by fantom1979 See Profile

  • Location: Sterling Heights,Macomb,MI
  • Cost: $180 per month
  • Install: about 10 days
Good "Fast internet for cable, good channel selection"
Bad "Very expensive compared to WOW or Dish"
Overall "Only choice if you want fast internet and MLB/NFL channels"
Pre Sales information:
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(ratings match consensus)

Only choice if you want fast internet and NFL/MLB Network.

EDIT: You can now get NFL Network/RedZone from WOW. As for the comment left by anony1, of course you can get Sunday Ticket from Direct TV, but you missed the *AND* in my post. As far as I know, Direct TV does not offer fast internet.

member for 12.5 years, 34 visits, last login: 55 days ago
updated 1.1 years ago

Comments:

anony1

@comcast.net

-1 recommendation

NFL channels?

NFL Channels? Really?
NFL Sunday Ticket is still an exclusive DirecTV product.
Argh!






Review by Veloslave See Profile

  • Location: Martinez,Contra Costa,CA
  • Cost: $100 per month
  • Install: about 12 days
Good "Pretty darn fast.... smokes DSL"
Bad "This business account is far better than consumer... but it is still Comcrap"
Overall "No Sonic.net where I live so this is as good as it gets for my local, love the speed."
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·PHONE POWER
11-8-13 Decided to bump up to the new speeds... got promised a killer deal if I went with phone as well... well, 7 contracts and signings later, 5 people to deal with later, with so many screw ups that I literally lost track later, it was all a VERY bad and painful joke that took forever. They kept trying to change my static IP's I have been paying (FAR TOO MUCH) for... it is practically depressing to remember. Yup... they are still comcrap.

I would go back to Sonic in a heartbeat if it had a fast service available at my local... but alas, I have little choice so I went with a business account so I could have static IP for my mail server... well, I will admit that the service from the business side is pretty decent... top tier american support on the first phone call. Have never had to escalate and truck rolls have been prompt.

It is still comcrap... stupid little stuff sometimes but all in all it keeps me running and the speeds are very good.

member for 11.4 years, 3165 visits, last login: a few hours ago
updated 1.1 years ago

Comments:

Review by sherwin See Profile

  • Location: Lawrenceville,Gwinnett,GA
  • Cost: $136 per month
  • Install: about 999 days
Good "Good internet speed, TV quality okay (some pixellation)."
Bad "Lousy equipment, takes hours and weeks to get proper equipment (still haven't seen, promised 4 times)"
Overall "At this rate, I guess I'll sacrifice internet speed just to drop Comcast."
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Apparently, Comcast reps can't even fill simple orders. After 2 weeks and over 3 hours on the phone, several regular reps and 2 "supervisors" haven't been able to get a simple voice/data modem (no router, no wireless) sent to me. I "upgraded" to triple play mainly to save money. They sent me an Arris TG862G that includes a really inferior wireless router. I was trying to get the Arris put into bridge mode so I could go back to using my ASUS RT-N66U, which gave outstanding wireless coverage. When the rep couldn't manage to put it into bridge mode, the internet "troubleshooting" department rep said she'd just send me a plain voice/data modem. Instead, they set exactly what I already had. Next call they never sent the promised modem. Next call, they sent me two coax cables, a splitter, and some cable clips. In today's call, I was again promised a plain voice/data modem.

Any bets that I'll ever see one?

UPDATE: Received same wireless router I already had. After FB posting, received call from "Shanti at corporate" who said that all 6 of their people who previously promised to send EMTA or plain voice/data modem were wrong - that Comcast doesn't offer one at all. She also said I'd have to pay $99 to have them put the current Arris TG862G intop bridge mode.

member for 12.7 years, 52 visits, last login: 33 days ago
updated 1.1 years ago

Comments:
SJTech

join:2013-01-28

why waste your time

ever thought about buying your own modem, you know, instead of relying warehouse inventory

Heads up

@comcast.net

go to any service center, tell them you need a d3-emta, !not ! a gateway

that way you get what you need
sherwin
Premium
join:2002-04-12
Buford, GA

Re: go to any service center, tell them you need a d3-emta, !not ! a gateway

I tried that. Now they claim they don't offer one at all.

jchambers28

join:2007-05-12
Alma, AR

dpc 3010

grab a dpc3010 from new egg »www.newegg.com/Product/Product.a···25153007
sherwin
Premium
join:2002-04-12
Buford, GA

Re: dpc 3010

That modem doesn't support voice.

Mike G

@comcast.net

Re: dpc 3010

Wow, while I agree that Comcast could have fixed this situation much easier, the same goes for you...Where is your resourcefulness?!?!? One of the first results that comes up on Google is the "Arris TM722G." Which is just a standard DOCSIS 3.0 eMTA. Also, it sounds like "Shanti" was trying to get a commission or something, because $100 to put a modem into bridge mode?!?! That's insanity. I'm fairly certain you can get this done for free if you talk to the right individual working in tech support. Good luck!

FrstrtdWCmcs

@comcast.net

Q: When are we going to get service that "just works"?

A: When we switch providers if we don't get it.

Review by alexstjohn See Profile

  • Location: Manchester,Hillsborough,NH
  • Cost: $74 per month
  • Install: about 2 days
Good "When it is connected it works well."
Bad "Constant maintenance issues and poor line quality contribute to regular modem resets."
Overall "If it isn't on fiber, Comcast service is poor. Most technicians are untrained to deal wit the average households technology. "
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(ratings below consensus)

I have my own SB 6121 Motorola Modem. Since most of the equipment that Comcast puts out is the lowest end of quality I am constantly advising clients to replace the "rented" equipment for better quality. It also appears that most technicians hired to do installs and maintenance insist on blaming customers equipment for connection issues when their own customer service people will tell the customers that the signal quality is bad as reflected by the modem. Business class is no better. In attempting to deal with the local Comcast Business Class Rep., even when told to call her directly when I am at a Comcast Business Class Customer and a Client of mine doing IT work, since I am an IT technician dealing with Comcast, after 5 calls I have yet to get a call back. So much for their "referral" program. I work from home and have the Blast Extra package with basic cable since the pricing is better as bundled compared to just internet access.

Order and install was OK. Since I have no other options for high speed internet, The options don't exist.

member for 8.5 years, 43 visits, last login: 221 days ago
lodged 1.1 years ago

Comments:

Review by bob_calder See Profile

  • Location: Boynton Beach,Palm Beach,FL
  • Cost: $150 per month (12 month contract)
  • Install: about 2 days
Good "Fairly stable speed but not often as high as advertised"
Bad "Phone support often clueless"
Overall "Meh"
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I have had Comcast for over a year. I'm a Sam Knows subscriber, so I get monthly statistics. Initial speed down was 52 mbps but it has leveled off at 35 mbps. Packet loss will be about ten percent for a couple of days a month. Upstream around 11 mbps. but it varies a lot more than the downstream. Since it is DOCSIS 3, I am guessing that channel binding in one direction or another is responsible for this.

A month or two ago the Motorola modem lost reliability and I went through three levels of support. The third service level cost me fifty dollars. This technician re-installed the software and the issue was closed. Good. However, today the modem has again disappeared off Comcast's radar and I now have a service appointment for three days hence. I feel three days is excessive. I am looking at AT&T. Comcast costs $150 for TV and Internet. AT&T will be $115 when the discount expires and it has a far better channel lineup though slower Internet at 24 mbps versus Comcast's 35 mbps.

member for 3.5 years, 3 visits, last login: 1.1 years ago
lodged 1.1 years ago

Comments:

Review by faris8 See Profile

  • Location: Bethesda,Montgomery,MD
  • Cost: $140 per month
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(ratings well below consensus)

I have Comcast Xfinity in Bethesda, Md. It advertises 50 Mbs up and download speeds. It delivers less than 1 Mbs most times of day. I am interested in pursuing a class action lawsuit. If anyone would like to join me in this, please reply to this post.
-Jim

member for 8.7 years, 8 visits, last login: 1.1 years ago
lodged 1.1 years ago

Comments:

KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
kudos:1

1 up and 1 down, that sounds really symetrical.

Well, what did they tell you when you called customer service about your problem??

Are they looking into it?
--
ROCK 'TIL SUNSET
nysports4evr
Premium
join:2010-01-23
kudos:1

...

How about try contacting customer service. Give me a break.

OMG

@comcast.net

What have you done?

What is your service level? Are you using a docsis 2.0 or 3.0 modem? Are you connecting via ethernet or wireless. If you do a speedtest, are you going to speedtest.net or speedtest.comcast.net (it makes a difference)? Is your OS correctly updated? What programs are running in the background on your system? these are just a few of the possible bottlenecks you may be dealing with, except for the speedtest I understand that you're P.O.'d, but jumping up with an invite to start a class-action ...........






Review by POSITIVEDSL See Profile

  • Location: Delray Beach,Palm Beach,FL
  • Cost: $80 per month
Good "When It works!"
Bad "Constant inteuption of service and inconsistant throughput. Monthly billing errors require an average of 1 hour on hold. "
Overall "COMCAST IS A MONOPOLY OWNING NBC, UNIVERSAL, AND TOO MANY CABLE FRANCHISED COMMUNITIES- SERVICE IS SUBSTANDARD"
Pre Sales information:
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COMCAST IS A MONOPOLY OWNING NBC, UNIVERSAL, AND TOO MANY CABLE FRANCHISED COMMUNITIES CONTRACTS.

THE S.E.C. SHOULD INVESTIGATE HOW ONE COMPANY HAS BEEN ALLOWED TO HAVE SO MUCH POWER OVER THE MEDIA AND COMMUNICATION THAT THE AMERICAN PUBLIC HAS ACCESS TO. THEIR INFLUENCE TO CONTROL PRODUCTION AND DISTRIBUTION OF NEWS, FILMS, ACCESS TO INTERNET & SOCIAL MEDIA IS AS DISTURBING AS THE NSA'S MONITORING ALL WORLD COMMUNICATIONS. ANTI TRUST LAWS SHOULD HAVE PREVENTED THE COMCAST CARTEL FROM EXISTING.

OWING TO THE VAST POWER THEY CONTROL AND THEIR RIDICULOUSLY HIGH COST OF SERVICE ONE WOULD THINK THEY WOULD AT LEAST GIVE THE LEVEL OF SERVICE AN INDIVIDUAL PAYS FOR.

COMCAST IS A TWO WAY SYSTEM AND THEY KNOW WHEN YOUR SERVICE IS NOT UP TO PAR YET THEY REQUIRE THE CUSTOMER TO CALL, BE ON HOLD FOR LONG WAIT TIMES IN ORDER TO GET THE CREDIT FOR POOR OR NO SERVICE. WHY SHOULD THE CUSTOMER HAVE TO REPORT POOR SERVICE WHEN THE COMCAST SYSTEM KNOWS WHEN SERVICE IS BAD OR CORRECT? INTERESTINGLY WHEN YOUR PAYMENT IS LATE A DAY OR TWO THEY AUTOMATICALLY KNOW TO CUT OFF SERVICE.

IN ESSENCE COMCAST IS TWO BIG TO BE GOOD FOR THE AMERICAN COMPETITIVE MARKET.

CABLE LINES SHOULD BE SUBJECT TO THE SAME RULES OF SHARING SERVICES AS THE TELEPHONE LINES ARE SO AS TO PROMOTE HONEST COMPETITION IN THE AMERICA SPIRIT OF BUSINESS FAIR PRACTICES.

NOW THAT CABLE COMPANIES OFFER TELEPHONE SERVICE SHOULDN’T THE WIRE ACCESS LAWS APPLY TO THEM AS WELL AS THE TELEPHONE COMPANIES?

WAKE UP AMERICA WE ARE BEING RIPPED OFF AND OUR GOVERNMENT IS LETTING THE CORPORATIONS SCREW US ALL.

member for 4.9 years, 36 visits, last login: 44 days ago
updated 1.1 years ago

Comments:

Review by dandelion See Profile

  • Location: Germantown,Shelby,TN
  • Cost: $44 per month
Good "The only cable offered in my area"
Bad "Fair"
Overall "Usually things improve when not a monopoly"
Pre Sales information:
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(ratings below consensus)

The steps you have to go through on the answering machine when calling to order, get help, start or stop a service etc. is excessive even from today's standards and there is a possibility you will get cut off while waiting then need to start it all again.

You can call Comcast, speak to a very nice customer service rep, think all is arranged and call back only to find out all is NOT arranged and totally different information is given out between one rep and another. If you desire to talk to a supervisor there is none available usually so you wait for a possible phone call. I don't believe this is different from most cable though. I DO object to them using shoddy modems i.e. not a new one even in the stores and all rebuilt. So far mine is working but there is a rattle inside if you shake it.

member for 11.6 years, 6998 visits, last login: a few hours ago
updated 1.1 years ago

Comments:

dandelion
Premium,MVM
join:2003-04-29
Germantown, TN
kudos:5
Reviews:
·Comcast

Comcast still about the same

In all this time, Comcast hasn't changed much. They are the only cable around, still a monopoly though there are other alternatives I like cable the best. I think their customer service leaves a lot to be desired but probably not as bad as some I've read about either.

Review by newview See Profile

  • Location: Parsonsburg,Wicomico,MD
  • Cost: $65 per month
  • Install: about 10 days
  • Telco party Sprint
Good "Established company - probably NOT a good thing"
Bad "Poor speeds compared to @home, POOR NEWSGROUPS, AT$T merger, unreliable email due to Comast servers blacklisted"
Overall "If other alternatives are available in your area, you may get more for your money than what Comcast offers"
Pre Sales information:
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(ratings below consensus)

My Other Reviews

·DIRECTV
As a recent subscriber to @home in September 2001, I experienced what broadband was supposed to be like . . . and then I was caught up in the @home bankruptcy and transitioned to Comcast. I immediately experienced a speed reduction of over 50% of what I was used to. If that wasn't bad enough I was REALLY taken back with the realization that Comcast does not have a newsgroup server. I lost fully half my speed and half my internet experience in that conversion! I couldn't believe that a well established company like Comcast, who is supposed to be experienced in broadband access, wouldn't realize how important newsgroups are to cable modem users.

To make matters even worse, as of this writing, there is no mention on their newly formed web site for comcast.net subscribers, any mention of plans for or against usenet access. We are left in limbo wondering what is going on. Emails to their "Customer Care" for members have gone unanswered, except for form mail pointing to now-defunct @home irrelevant FAQ's. Telephone calls to tech support, while answered quickly at Level 1, degrade rapidly once bumped to Level 2, with long hold times. I finally hung up after an hour on hold.

It also appears that I also cannot reach certain web sites. I suspect that an entire portion of net space is unavailable to me. Unavailable are 2wire.com, speedguide.net, firehouse.com and anonymizer.com. These sites are available with my backup dialup connection so I know that it's Comcast's problem. All these sites hang off of Verio.net . . . what's up with that?

I cannot presently recommend Comcast as a broadband provider until their level of customer service is at an acceptable level, and their offered services are up to par, since all are presently lacking.

1/1/2002 - It's been two weeks since the "transition" to Comcast's network, and it's still broke. Email is spotty, often down. And, apparently Comcast is using a transparent proxy server which is preventing access to a significant number of web sites and entire networks. It also appears that Comcast intends to use this proxy to monitor web activity in order to send spam or otherwise market your surfing habits.

»Comcast isn't getting rid of the transparent proxy

Newsgroup access is now available due to Comcast aliasing to @home news servers, but there was NO indication or contact about this from Comcast. Only through the efforts of people on this board did this information come to light.

»Comcast Usenet Servers Here

»NEWS SERVER news.mi.comcastwork.com

1/4/2002 - In media reports in which Comcast "spin doctors" and sock puppets have been interviewed, they are indicating no major problems and a smooth transition. Don't you believe it. Major problems are surfacing with every area they transition. Many of these problems are of Comcast's own making.

7/13/02 - Recent postings on dslreports.com in the Comcast forum have indicated that Comcast has raised the download cap to 1800kbps from 1500kbps, probably in order to justify advertised claims of a true 1500kbps speed, which was NOT attainable due to latency, routing problems, hop counts, etc. The upload cap has NOT been raised . . . raising issues with transmit times of email with large attachments for one, and gaming for another. Comcast does appear to be trying to address customer concerns, but is still close-mouthed about problems . . . for instance nowhere on their web site(s) is raising the upload cap mentioned. Webmail is a memory . . . it's been down, what . . . six months now? Newsgroup access is a joke . . . provided by a third-party, Giganews, and limited to 1gb a month . . . a ridiculous amount if you're doing ANY downloading other than text-based newsgroups. VPN access is STILL only offered with the PRO service . . . at double the price of residential service. Comcast obviously sees this as a forced upgrade and a cash cow for them.

12/01/02 - Recent news reports and discussions in the Comcast forum indicate that Comcast is considering download caps to thwart "bandwidth hogs" using P2P applications. I believe this is a "politically correct" reason that Comcast is espousing to cover their agenda of reducing operating costs in the wake of the AT&T merger at the expense of their subscribers, who have already seen many service reductions since the @home transition. The day that Comcast imposes download caps will be the day I cancel my service . . . .both Internet & Cable TV.

»Poll: If Comcast imposes download caps

1/28/03 - There now appears to be a problem on the Eastern Shore of Maryland with the service slowly degrading. My connection graphs of incoming pings from both the East Coast & West Coast DSLR monitoring servers indicate a marked increase in pings, with spikes exceeding 200ms. It's slowly getting worse. A once stable connection with 18ms pings to the FIRST HOP is now at almost 30ms to the FIRST HOP. This has occurred since I began monitoring in December '02. I set up a web site to document the problem and emailed ECAREONLINE with the URL, but they refused to read it, and instructed me to call their Tech Support number. I'm starting to get real fed up with Comcast. And, it's pretty bad when the customer has to go out of his way to fix THEIR network problems.

»Sometimes it pays to ask . . . pings cut in half

2/21/03 - Updated to reflect satellite penalty price increase

6/17/03 - Comcast has implented traffic shaping and it has considerably improved my download speeds. Comcast continues to receive media exposure on customer complaints about cableTV bundling & pricing as they convert areas in the country from ATTBI to Comcast.

»'Tried and True'

04/03/04 - While Comcast infrastucture has settled out to a somewhat accepable 3000/256, (but with still NO newsgroup access and VERY troubling bandwidth abuse suspensions with NO published limits), the MOST problematic problems of Comcast at the moment is their spam zombie problems.

Comcast is landing in more and more major blacklists due to their extremely inefficient handling of spam problems by their abuse department. They appear to be ignoring complaints sent through SpamCop, one of the most respected services of the anti-spam community, even though reports documenting tens of thousands of complaints are readily available.

Comcast's approach to the problem appears to be one of paying lip-service to their stated AUP/TOS by spin-doctoring through the media their strict policy of suspension, which appears to be few and far between. Instead, Comcast representatives at their email forums have indicated that they are contacting ISPs who are blocking Comcast through SORBS and other blacklists, and asking to have Comcast's mail servers whitelisted.

If you want reliable email service, don't subscribe to Comcast.

01/10/06 - Well, it's been a year-and-a-half since my last update to my Comcast experience and things are, by and large, better than they were. It's a fairly reliable connection, except when they upgrade or do maintenence, which seems to hose the connection for days or weeks at a time. My main gripe right now is the recent upgrade to 6000/384 last year left us subscribers who DO NOT subscribe to their cableTV out in the cold. You don't get the upgrade . . . period. So now, not only do you have to pay a $15.00 penalty if you don't subscribe to their cableTV, you are reminded that you are a second-class Comcast customer and don't deserve any consideration for what you DO pay for. I can't wait for ANY other broadband service to become available in my area. I'll drop Comcast like a hot rock.

04/23/06

Comcast refuses to terminate Zombie Subscriber

Comcast IP has been spamming since December 2005

»www.trustedsource.org/query.php?···.116.127

Spamcop has received and been sent 100's of complaints to Comcast since December 2005

Comcast confirmed knowledge of this spamming IP in a forum post by a moderator / says it's been resolved / IP continues to spam

»forums.comcast.net/thread.jspa?t···tstart=0

(must have a Comcast account to view)

Discussion on DSLR of Comcast's inaction in shutting down this Zombie IP

»[Spam] Picture of a Comcast Zombie

member for 13.2 years, 6259 visits, last login: a few hours ago
updated 1.1 years ago

Comments:

Review by mikedz4 See Profile

  • Location: Weirton,Hancock,WV
  • Cost: $250 per month
  • Install: about 19 days
Good "50 mbps down with 150 hd channels"
Bad "$250 for two boxes ( one dvr and one client for multi room dvr) and all premiums"
Overall "They should have a cheaper plan that includes boxes"
Pre Sales information:
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(ratings below consensus)

Speeds are great if you don't run into any problems. HD service is excellent, lack of some channels (ohio news network) is disappointing.
Too expensive. $200 for triple play platinum and 6 boxes is rediculous.

Had to cancel for two boxes and whole home dvr ended up being over $200 a month. So switched to frontier and directv. It's a shame since I loved Comcast. Plus they keep putting off the upgrades to x1. Got tired of waiting and went to directv

member for 11.6 years, 4958 visits, last login: 1 days ago
updated 1.1 years ago

Comments: