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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5720 reviews (2476 good) (1664 bad)
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Review by madrhino See Profile

  • Location: Hyattsville,Prince Georges,MD
  • Cost: $19 per month (6 month contract)
  • Install: about 1 days
Good "reliable-which negates the horrible customer service"
Bad "overpriced,limited Usenet access,absolutly the worst customer service on earth"
Overall "Overpriced.I can get FIOS now.If Comcast doesn't increase the UL BW by March I'm gone"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I used to have Verizon DSL and this is much more reliable.This is important because the customer service is beyond atrocious,it is for all practical purposes non-existent.Email support tells you to call,the call center just tells you they don't know.Then,since most of the clueless CSR's are reading off scripts, they schedule a technician to NOT SHOW UP!!!!!(twice)

Another neg is my upload speed is 384 KB/s(768 available).Most of the surrounding counties have 16/1or2 but evidently my County Executive is taking his graft elsewhere(I think the outgoing Governor and his wife got most of the Comcast bribe budget) because we don't have it and evidently ain't gonna get it anytime soon.

The reliability is awesome though.If the price was more in line with the market I'd probably be a customer for life.But since I can get a faster FIOS connection with unlimited Usenet for less money I really have no choice but to leave in 2 months when my deal is up.

Edit 11-27-07 -I got rid of Comcast in September for 2 reasons

1) They don't seem to be concerned about speeds in my area, even though FIOS is available the most Comcast offers is still 8/768

2)The use of the evil Sandvine program.Sorry guys, if I send legal packets I don't want them being tampered with.

member for 10 years, 1818 visits, last login: 154 days ago
updated 1 year ago

Comments:
briansgs2

join:2013-04-25

overpriced?

$19/mo for reliable 8 Mbps / 768 Kbps is an awesome deal. You consider that overpriced?

PapaMidnight

join:2009-01-13
Baltimore, MD

Re: overpriced?

said by briansgs2:

$19/mo for reliable 8 Mbps / 768 Kbps is an awesome deal. You consider that overpriced?

Google Fiber: $70/mo for reliable 1000 Mbps / 1000 Mbps.
$0/mo (with one flat installation fee that will cost less for the year than his entire Comcast bill will after that $19 promotional price for 6 months ends) for 5 Mbps / 5 Mbps.

You tell me.

BigRay5264

join:2004-03-14
Alameda, CA

Re: overpriced?

Good Luck getting nation wide deployment of Google Fiber

PapaMidnight

join:2009-01-13
Baltimore, MD

Re: overpriced?

I have no such expectation. He asked why that could be considered overpriced, and I answered.
saratoga66

join:2002-08-22
Saratoga, CA

Old Review

The OP said they canceled Comcast almost 6 years ago. I'm not sure why they brought this review back to life. Comments about what happened that long are not really relevant now.
madrhino

join:2004-07-03
Reviews:
·Comcast

Re: Old Review

said by saratoga66:

The OP said they canceled Comcast almost 6 years ago. I'm not sure why they brought this review back to life. Comments about what happened that long are not really relevant now.

I switched back to Comcast earlier this year after Verizon left me hanging after an outage.I left a comment 49 days ago noting how much they have improved the customer service,but it is now missing for some unknown reason.
--
Get Verizon FIOS,The Anti-DIOS

Review by joeabb65 See Profile

  • Location: Reading,Middlesex,MA
  • Cost: $299 per month
  • Install: about 2 days
Good "HSI has been ok."
Bad "Lost all upload ability for 3 days. TV HD is laughable. The set top boxes have to be the worst."
Overall "I'm paying far to much for TV, phone and HSI for this type of product."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've only got Comcast due to FiOS not being available in my complex and it doesn't look like it's coming anytime soon. First off the HSI is ok. Speeds are pretty good. The upload speeds, as many others have mentioned are just sad. I upload pics to Flickr and what used to take me minutes on FiOS now takes at least an hour. The TV service is just plain terrible. The channel lineup is scattered all over the place. Movie channels mixed in with sports channels and so on. The set top boxes are terrible. We had the X1 box but that box has to talk to the cloud for everything. There were times where you'd wait 1 or 2 minutes to get at the guide. I do have to admit the DVR in the X1 was great. Smoothest pic and controls. I had the techs come out to look at the X1 slowness and all they did was replace it with older boxes. That's a good fix, no??? The phone service works ok as well. Get echos a lot during calls. Mostly on business conference calls so the issue could lie someplace else but has occurred on private calls as well. The phone is not used very often so the issues could be worse. I'm counting the days to when FiOS or someone else can provide me with a better service.....

member for 6.1 years, 331 visits, last login: 307 days ago
lodged 1 year ago

Comments:

Review by dboyle See Profile

  • Location: Ashburn,Loudoun,VA
  • Cost: $65 per month
Good "Service works, but overpriced"
Bad "Customer Service and billing are horrible. Low value."
Overall "They have rolling price increases (e.g., promotions). Service is not worth the cost after the increases (e.g., value)."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I should mention this is just for INTERNET, no tv, phone, etc.

This is an UPDATE to inform users who may be considering or already have Comcast.

I noticed my bill go up from $30 to $45 (six months) to $65 (after a year). Comcast calls this the actual, real price and the increasing costs a rolling promotion/discount. I was on the 20/4Mbps pricing contract. After speaking with the rep and quoting competitors I was able to get two possibilities. $50 for the 20/4Mbps, $40 for 6/1Mbps, and another basic tier which I can't remember (something like $30 for 1Mbps/768kbps). Note, each one of these are promotions again. They will all go up again after a year. The idea is if you are too busy to watch your bills and signed up for automatic billing, they try to take advantage (just like Verizon, etc). They have found the no contract doesn't hurt them if you don't take the time to cancel or switch. I chose the $40 currently and am considering switching to WiMax for about $50/month. Costs a little more, but gives me far more flexibility with wide availability.

--

Older Review:

My review/experience reflects mostly on the lack of customer service rather than the actual Internet Service. If you don't have the time to fix your bill, you may not want this service.

I did a self-install which costs nothing versus paying some guy to hook up your cable modem to the wall and click a few buttons for $30. They won't tell you about self install; you have to request it. In addition, Comcast is suppose to send you some kit. No kit arrived, but no kit was necessary. You just connect the cable modem and open a browser which redirects you through Comcast's self install browser navigation. This will have you enter your phone number (ties to your account) and will try and detect your cable modem. I successfully did that in about 10 minutes. That part was easy enough. A few days later I received my first month's bill. They are really good at sending bills. I expected to see something around $30. The actual bill was around $92.00.

Comcast charged me for the professional install ($29.95). They also did not give me the promotion I signed up for (6 months at $29.99). So I was charged $30 (professional install) and $60+ for the regular monthly fee for their Infinity Internet. This does not even include anything else (i.e., no tv, phone, etc.) So my first month bill was 3x higher than it should have been and it had a due date of 10 days later.

I immediately called Comcast and it took about 30min to an hour to get to a department where they had a competent representative. Basically, Comcast has a lot of departments who have no idea what the other department is doing and they will transfer you all day. You are lucky if you get a representative who knows what they are doing and is customer service oriented. Since I had two problems, I was directed to the Billing Department to fix the self install fee. They put a trouble ticket in and told me 24-48 hours for a supervisor to fix it. It's been four days and three phone calls and I finally reached a supervisor who told me she was fixing it and it may take some time to show up on my account. As she was working on my account I watched my account online and it showed a credit of $20 for the self install and I had to correct her to make it $29.95. I am not sure if this was her who made the error or someone simultaneously working the problem. Either way, it shows that Comcast only makes the correct adjustments after constantly correcting them. At one point I was told by their first tier service (before the supervisor) that I already had a credit to my account and that I need to pay my bill. She was referring to the credit I mention in the second issue below for a different problem. This is the level of customer service you will be receiving.

The second issue was the promotion which I had to be directed to the Sales Department from Billing, where I found out that they could not credit it (did not have the authority), but had to transfer me to the Retention Department. Apparently, retention has far more authority than sales. The one redeeming factor Comcast had was the individual I spoke with in Sales who did not transfer me, but placed me on hold while he spoke with retention and had them adjust my bill. He understood my situation and took the proper steps to actual resolve the problem, even when he didn't have the authority to make the credit adjustment. This is unprecedented in customer service today; someone who knows how to efficiently problem solve. He explained how it should be posted by the end of the day and he was right. He was the only redeeming portion of the Comcast customer service departments that showed any hope for Comcast.

So here's to hoping my bill, which is now due in 6 days (I've barely had the service for a week) will eventually reflect what it should have when I opened it. Three hours of my time later; maybe I should bill Comcast my hourly rate.

Other than that, the actual bandwidth and latency are comparable to most cable and fiber broadband ISPs.

member for 12.1 years, 314 visits, last login: 1 year ago
updated 1 year ago

Comments:

Review by tlbepson See Profile

  • Location: Reston,Fairfax,VA
  • Cost: $90 per month
Good "TV signal rarely, if ever, goes out - spoke too soon, lost stb this evening (Saturday) and I have to wait until Tuesday for appt"
Bad "Lousy customer/tech support because of poor corporate level policies, crappy closed caption support"
Overall "I *loathe* Comcast & as of 6/3/13 have finally left"
Tech Support:
Services:
Value for money:
(ratings below consensus)

EDIT 6/25/13: I have finally left Comcast and switch completely to Verizon FiOS by adding TV to my FiOS broadband and phone. I made the decision because I got tired of Comcast's constant price increases when there had been no improvements in service. I was able to get semi-decent pricing for triple-play with FiOS. I have no great love for Verizon but on a practical level, since I wasn't interested in switching to Comcast for broadband and phone, switching to FiOS for TV made more sense particularly as I was able to get the problem with closed captions with FiOS stb sorted out--basically, the FiOS Cisco CHS335HDC stb digital closed caption options all function properly unlike the FiOS Motorola stb's.

Original Review:

I have been a Comcast customer since 1988 and currently only have their cable tv service. Since their merger/takeover of NBC, their customer/tech support is even worse than it used to be. The problem is not (generally) with the individual support person but with corporate policies that don't provide their front-line people with the information/knowledge they need to do their jobs, the power to make decisions to fix things--basically, their support reps are sacrificial fodder because as a corporation, Comcast couldn't care any less about their employees or their customers. They've taken over the old Ma Bell refrain "We're THE PHONE COMPANY! We don't have to care" and made it their own.

After my latest go-round with Comcast in which I was informed that I would now be charged for dvr service Comcast activated but I'd never requested, don't want and never used on my Scientific Atlanta/Cisco Explorer 8300HD cable box--had never been active in all the *years* I had box--but now, even though Comcast turned the service on, Comcast (mysteriously) cannot turn it off so I was told I had to get a new cable box or pay an extra $16-$17/month for something I didn't order or want.

When I asked for a service appointment I was told that Comcast would charge me! Ended going to/from the local Comcast office 4 times, spending an entire day trying to get the closed captioning to work properly because Comcast can't be bothered to actually document the settings on their set top boxes. UGH!

I am seriously looking into other cable tv providers in my area.

EDIT (6/17/12): As I noted in my reply to user "Comcaster" (below), the new stb I have (RNG200N) essentially died last night at 9:20pm with a message "your stb is not authorized" and I spent 2.5 hours (until midnight) on the phone (very difficult due to my hearing loss) trying to get the stb fixed without success. Today (Sunday) I decided to try Comcast live chat to see if they could help. Less than 3 minutes into the chat, the stb was fixed!

I asked the chat rep what she'd done and she said " I just double checked the codes on the account and corrected it to make your cable box work."

Now WHY!!!??? couldn't one of the many, many Comcast phone reps I talked with last night do that?!



member for 12.4 years, 656 visits, last login: a few hours ago
updated 1 year ago

Comments:
mcbigham
Premium
join:2004-10-10
Huntsville, AL

I feel your pain

Comcast is the worst company I have ever dealt with.
I came here to update my review on Comcast and see that I am not treated special, they treat all their customers the same.

»/comment/83528

Comcaster

@ipredator.se

True

The problem is not (generally) with the individual support person but with corporate policies that don't provide their front-line people with the information/knowledge they need to do their jobs, the power to make decisions to fix things--basically, their support reps are sacrificial fodder because as a corporation, Comcast couldn't care any less about their employees or their customers. They've taken over the old Ma Bell refrain "We're THE PHONE COMPANY! We don't have to care" and made it their own.
My friend you have no idea how true that statement is. I know, I am one of the employees referenced.
tlbepson
Premium
join:2002-02-09
Washington, DC
Reviews:
·Comcast

2 edits

Re: True

I have just spent the last 2.5 hours!!! trying to get my cable box to come back online. I have a hearing loss which makes using the phone (even my special one) very difficult. If the line transferring me to someone who was supposed to be able to help didn't get dropped, then the connection was terrible or they couldn't help me or I waited and waited and waited on hold only for the connection to drop yet again. The end result it is now about midnight--lost the cable box about 9:20 right in the middle of one of the few programs on tv I actually enjoy and missed the rest of it--and I now have an appointment for Tuesday between 10-11am for a tech to come to fix the problem so no tv for me between now (Saturday night) and Tuesday

I NEVER, EVER had a problem with the SA 8300HD stb in all the years that I had it--I spoke too soon (or jinxed myself) about never losing the tv signal.

All of the phone reps were very courteous and patient (there's a bit of a lag in the conversation because I have to wait for the speech-to-text conversion to display on the screen on my phone) but really, what does it matter if they can't fix stuff, the transfers are dropped (or misdirected to Houston, TX when I'm in VA), phone menus are so complex, wait times are eons with no notice of where you are in the queue. I feel sorry for the employees--I always make a point to tell them that I know it's not their fault but really...it's exhausting and frustrating! UGH!

Anon2482

@comcast.net

Re: True

I gotta be honest its maddening to me to me to see people post things like this all the time, if you spent half as much effort on finding a company you dont hate instead of continuing to use a company you do then i would guess your life would signifigantly improve! Stop complaining and get rid of comcast if you are unhappy, I swear misery loves company...
tlbepson
Premium
join:2002-02-09
Washington, DC
Reviews:
·Comcast

1 edit

Re: True

You have no idea what time and effort I have put in to investigating other cable tv companies because it has nothing to do with outlining my experiences with Comcast as a cable tv provider--you'll note that this is a REVIEW of Comcast as a cable tv provider in the REVIEW section.
RogerSC

join:2012-06-10
Reviews:
·Comcast
It would be cool if Comcast actually had competition in the area where I live. It's an unregulated monopoly, and I have no other choices or any recourse. They charge through the nose, but do deliver on the cable TV side.

For their ISP services, I'm in the "I loathe Comcast" camp...they have refused to build out the infrastructure to deliver the internet download speed I'm paying for. I'm paying for 12Mb/s download speed, and get 2Mb/s in the evening on a good day. That sucks, but nothing I can do.
tlbepson
Premium
join:2002-02-09
Washington, DC
Reviews:
·Comcast

Re: True

Comcast was as my first broadband provider--when broadband was just beginning to be "reasonably" priced--because at the time it would have taken Verizon 3-5 weeks to provide service and I would have only gotten their slowest speed while Comcast offered installation 2 days after talking with them, higher speed and if memory serves, a not too bad price. It's been a good number of years but I don't remember having a lot of problems with their broadband service--at that time there not a lot of users hanging on the system. Needless to say, this was *well before* the Comcast/NBC takeover/merger.

A few of years later, I went with Verizon DSL because I could get higher speed for less money than Comcast and Verizon gave me a $70-$80 credit for switching. I don't remember having too many problems with Verizon's DSL which continued to be reasonably priced and when my condo complex was wired for FiOS I switched to that.

Sorry that you don't have alternative options because I can imagine it's frustrating not getting anywhere near the speed you are paying for--I'm surprised that you don't have more choices in Santa Cruz.

Review by P Ness See Profile

  • Location: Cromwell,Middlesex,CT
  • Cost: $69 per month (12 month contract)
  • Install: about 5 days
Good "Its fast"
Bad "Its expensive"
Overall "never had a problem and its quite fast"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Never had a problem yet and its faster then anything i've had so far.

though the cost keeps going up. i remember 10mb for 29.95 a month when @home was around

:(

member for 12.9 years, 5280 visits, last login: 4 days ago
updated 1.2 years ago

Comments:






Review by ClearToLand See Profile

  • Location: South Plainfield,Middlesex,NJ
  • Cost: $46 per month
Good "Fast, when it works..."
Bad "Get E-Mail"
Overall "Since their price dropped to $30/mo, I'm looking into Verizon DSL"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Verizon FiOS
I've had Comcast HSI for "years" - since the @Home days. My main purpose for entering this review was to get the "Comcast" label to appear under my UserID...

member for 11.6 years, 1544 visits, last login: 13 days ago
updated 1.2 years ago

Comments:

really31322

@comcast.net

come on

So you've had the service for over a decade, yet you hate it? Come on.






Review by albar162 See Profile

  • Location: Cape Coral,Lee,FL
  • Cost: $81 per month
Good "Pretty reliable not much downtime"
Bad " The Cost and speed varies"
Overall "Ok service but comcast/xfinity is very expensive"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Comcast Cable Internet service is very reliable i have not experienced much downtime. Speeds Vary throughout the day. i also have limited phone service thru them. I have dropped cable tv service as to expensive and gone old school antenna in attic and hd pic is actually better than comcast/xfinity was able to provide also its FREEEEEEEE.

member for 10.4 years, 117 visits, last login: 153 days ago
updated 1.2 years ago

Comments:






Review by blestina See Profile

  • Location: Berkeley,Cook,IL
  • Cost: $135 per month
Good "NA"
Bad "NA"
Overall "Only Game in my town, and they suck!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Only Game in my town, and they suck!
Still the Only Game in my town, and they still suck!

Update: Nope

Same Old Shit!!

New Wrapper...

More Money...

I Wish we had FIOS....

10.3 Years, Damn, Getting Old...


member for 13.3 years, 676 visits, last login: 280 days ago
updated 1.2 years ago

Comments:
tdumaine
Premium
join:2004-03-14
Seattle, WA

useless

no useful information there
saratoga66

join:2002-08-22
Saratoga, CA

Re: useless

said by tdumaine:

no useful information there

I agree. They probably don't even subscribe to Comcast. There needs to be a Hey Mods button for the actual reviews and not just the replies. If the review doesn't have any details, whether good or bad it should be deleted.






Review by qworster See Profile

  • Location: Bryn Mawr,Delaware,PA
  • Cost: $65 per month
  • Install: about 5 days
Good "Decent speed and reliability"
Bad "Price kept going up until is was over double"
Overall "It started out a good value....but..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I signed up for Comcast 12/4 Internet (no cable service) at a promo price of 30 dollars a month. I provided my own cable modem and was getting speeds of 24/4 (Powerboost). The promo term was supposed to be 12 months but at the six month point it increased to 45 dollars a month. OK, I can deal with that. Then at a year, it went up again - to 65 dollars a month! I called them to see if they could do better and they wanted to give me slower Internet for less $$ (they called their 65 dollar price "An exceptional value" - I disagree). I even gave them the chance to UPSELL me to a triple play, but they told me the deal that my brother had just received from them was "for new customers only".

OK, I'll cancel then...and I did - I put in FiOS.Got a 90 dollar a month promotion triple play with 50/25 Internet Ordered it at 8 PM on a Tuesday and they put it in at 8 AM the next morning.

Fine, Comcast didn't want me as a customer and I walked - until I called to cancel---THEN they began offering me all kinds of deals to stay. I told them they had their chance and they should have offered me an incentive to stay BEFORE I put FiOS in. Two weeks later they were still offering me incentives - including my original 12/4 Internet package for 25 dollars a month.

Guys---the time to offer a retention deal is BEFORE customers walk, not AFTER they do!

member for 12.6 years, 3557 visits, last login: 6 days ago
updated 1.2 years ago

Comments:

Review by rakster See Profile

  • Location: Chicago,Cook,IL
  • Cost: $65 per month
  • Install: about 5 days
Good "Great speeds"
Bad "Cost, bad service"
Overall "Speed is great just hope nothing breaks"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had Comcast for 2.5 years and except for a couple of connectivity problems the service has been good. I like the speed, even more since the recent upgrades which bumped me to the 12/2 speed tier. The tech support has been awful. When I had problems I actually told the tech what to look for to solve the problems. The service is also expensive, but I pay since my only other option is dsl which no longer fits my needs. I don't even mind the 250GB cap. My only beef is when my speed gets cut back if I use to much bandwidth. Even tho the cutback is temporary it pisses me off. Why give me the speed if your not going to allow me to use it?

Update 4/17/13 - Got my new speed upgrade yesterday and it worked without a hitch. Now getting 25/5 at same price ($65). No more powerboost. Overall I have liked the service except when help was needed. I have no competition in my area so my price will only go up.

member for 13.8 years, 3796 visits, last login: a few hours ago
updated 1.2 years ago

Comments: