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Blast 75 package. Paying $84.99 for that and the unlimited data option which is total BS. Normally would have a 300GB cap (now 1TB). I can not stand comcast but my condominium only has this option for internet so I literally have no choice. I hope comcast ceases to exist, I hate them so much. Update #1 (07/21/2016) - Everything is still the same, I hate comcast's existence. They recently screwed up billing for me (big surprise) and it's taken over 3 billing cycles to get everything corrected. My building is in the process of having google fiber installed. Counting the days... member for 8.9 years, 1365 visits, last login: 28 days ago updated 7.6 years ago
Update: Service was great for about a week, then when the summer started getting hot, drop outs, modem reboots etc... constantly. Called support, 1st tech came out and removed a bad 75Ohm terminator (causing some signal loss). Re-grounded, new tap, things were good -- for about a day. Called again, CS determined a "bad" modem on my end, so I went and got a rental. Re-connected, new modem, things were good -- for about a day. Called AGAIN, CS rolled 2nd tech out. He was much more thorough, checked all lines (only 1 into house + all lines leading up to it from drop), checked pedestal, fought wasps (with my help, they love those pedestal covers), went and checked each connection: found 1 loose + 1 with di-electric (tiny piece) touching the stinger. He made new cables and gave me an attenuator. Been perfect in hot weather. No drop outs. I haven't experienced a poor cable cutting for a while, so my assumption is that the very first time Comcast installed the new line, they used old or worn blades on the cable cutter for the connections, or didn't check them very well. Signal loss is a pain if you know things are new and you have to take each piece apart and look for it. I did, but must have missed that one piece of shielding that was causing so much havoc. The change in temperature may have expanded the metal by microns, but enough to make the culprit hard to find. Update after 6 Months: Things are great. Occasional slowdowns during peak hours, but nothing too bad. I am very pleased with the service. No D3 yet, but I suspect they are doing work, as late at night, during off hours, the connection can be reset or drop completely for 5 - 10 minute periods. I could be wrong though, but I haven't had a problem since the last one was resolved. Update 1 year: D3 is here, speed tiers are changing (again), but I'm happy with service/speed. No issues. Update: Intermittent outages occurred Fall of 2013. Unsure to the nature of them but things have cleared up and are working well now. Streaming Netflix/Hulu/YouTube is very nice. Nice to have the bump up in speed, though they keep raising the price... Update 7+ Years: Bad rollout of their 24 channels for signals: modem reboots constantly, can't get any support... poor service and not helpful at all. Wish there was alternatives... member for 14.8 years, 2004 visits, last login: 1.2 years ago updated 7.7 years ago
The decision to switch from Frontier phone and Dish Network was easy. I was paying $180 per month for those services together. Now with Comcast, I am paying $85 total. It will be $99 after 6 months. Still a huge difference. Ordering was easy enough. I called Comcast and placed my order. The only problem is that they tried on three different occasions to sell me voice when it was clear that their VoIP was not available in my area. Their system always says it is available then after further review, it is not really here. Install went smooth. The cable technician activated all of my inside connections and it has not caused any problems with signal strength. After the install, I have had to call Comcast out out two times. The first time, the repair tech changed out a small connector that said was bad. After that, the signal was constant. The next outage was a neighborhood issue causing the signal to drop for a second at a time over and over. Once resolved, my speeds and service have been great. I ordered the 12.0/2.0 package and those speeds seem to be achieved almost all the time. I was also happy to see that Comcast has ESPN3. I was afraid that I would lose it when I dropped Frontier. Update 1/12/15: Speeds are now 95/20. I am paying more for this package, but the internet is really fast. I may drop the cable and go internet only when Dis launches SlingTV. Update 7/11/16: I've tried calling Comcast over the last three months at 800-XFINITY per the instructions from their online chat. Trying to cancel TV service. EVERY time I've called, I've been told that number is not in service. Today, I had the best online chat....(all spelling left as received) For your convenience and to prevent you from repeating yourself, call the number and tell the next representative to refer on the notation left in your account to have it verified for you quick and easy, right away. SCOTT 10:04AM Tell me what number to call. Chad 10:04AM Kindly dial this number Scott Customer Solutions Assist hours: Monday - Saturday 7AM to 9PM 1-800-934-6489 (XFINITY) SCOTT 10:04AM Because I've called 800-934-6489 20 times over the last three months and it is always fast busy. SCOTT 10:05AM I just tried it again. On my desk phone and cell phone. SCOTT 10:05AM Not in service. Chad 10:06AM Scott best time to call our customer solutions is 7am customer solutions was open from mondat to saturday SCOTT 10:07AM I just want to know the number I can call that will actually work. If I have to wait on hold for an hour, that is fine. Chad 10:08AM I do aplogize Scott its the avialable number for our customer solutions and also today is sunday its the reason your phone call cannt be directed to our sulotions team. SCOTT 10:09AM Today is Monday. So I was told I have to call in. Then told I have to call in at 7AM. Then told it was Sunday when today is Monday. This is an example of their new and improved customer service. member for 22.4 years, 5011 visits, last login: 1 day ago updated 7.7 years ago
I'm a systems administrator and my internet connection is my portal to work. I just moved to a new place and needed to get broadband. I'd been a Speakeasy customer for 5 years, and I'd been getting sick of dealing with the Speakeasy > Covad > Qwest love triangle, so I looked for an alternative. Unfortunately, there aren't many in Albuquerque. I spoke to friends with Comcast service in the areas closest to my new place and they'd had nary a problem. I bit the bullet and kept my DSL modems in the event something happened so I'd be able to get DSL installed here in a pinch. I ordered the service through PNM Onelink, which ended up working out pretty decently. I requested the 8mbit/768kbit package. The installer came to install the television service and internet on 4/29. I'd entered an additional user because I heard that Comcast requires the use of their software to activate modems on their network. The modem I had purchased was a Motorola SB5120. I spoke to the tech while he installed the TV service and mentioned that I use my connection for work. He told me he'd use the phone order system to enter my MAC and request a Comcast userID and password so he wouldn't have to compromise my system with their software. Sweet. He called in and activated my modem, I plugged it in and attached the coax, it synced up and I was able to go online. My first destination was to speedtest.net, where I pushed 15215kbit/1655kbit. Sweet. The tech finished up and left. I've had no issues with dropouts or packet loss, but I've noticed that the routing on AT&T (Comcast's peering partner) is kind of stupid sometimes. I.e. routing to a server I manage on the west coast first hits Atlanta and then goes out to CA. I've noticed this with a few other servers too. At any rate, the service has been decent. The price is kind of high (but not much higher than what I was paying for Speakeasy) *Update 05/04/07* Comcast dropped the ball and quadruple billed me for my first month of service, stating that my install date was 02/15/2007, and prorated the rest of Feb, all of March and all of April. I contacted customer service to have it evaluated and they noted it was in error and request a credit, but it won't be tendered for 3-6 months. I contacted my local office and heard the same thing. I contacted the Utility Franchise Board in Albuquerque to nudge Comcast on my behalf. I guess we'll see how that pans out. *Update 03/27/09* Comcast has been doing some maintenance or something in the area which has led to horrible congestion during "peak hours" which I hadn't seen in the 2 years or so since I established my service with them. To cope with the added latency/loss, I'm exploring a Qwest DSL connection. *Update 02/13/2010* I'm back to Comcast after having Qwest DSL for nearly a year. Cable isn't nearly as stable (when the DSL RT isn't overloaded, that is) so I'll be using Comcast until I get moved into a new residence later this year, and I anticipate switching back to Qwest at that point. This second install was alright, the techs showed up during the window and provisioned my service with no issues. Their pricing still royally sucks, with the cost of 8mbit service being $10 more a month than I was paying for 12/5 service with Qwest. *Update 06/2011* I'd been having intermittent connectivity issues for a while, and also had issues getting Comcast support to help out. I ended up upgrading to Comcast Business Class, which, while more expensive, has been a significantly better experience for me. It's easier to get people on the phone, they commit truck rolls for repairs within a certain window, higher network priority, etc. It's been a lot nicer, and I'm much happier with them now. The upgrade process sucks, but everything else was great. I'm not going to bother writing another separate review about Comcast Biz, as this is still pretty relevant for western ABQ. *Update 01/2014-02/2016* It took almost a month of begging and pleading with Comcast executive support to get my service upgraded to 50/10 from 16/2, because Albuquerque is a neglected market and CSRs don't have access to the same plans that show up in larger markets like Denver. After getting my line upgraded, I requested that they activate my own modem so I could get rid of the static IP that I had been paying for. It took 6 months of calls and emails to support to get them to stop billing me for the hardware I no longer was renting. Additionally, after my own modem flaked out and I purchased one on their approved modem list for biz service, it took an hour on the phone arguing with a CSR about whether or not it could be activated. It took escalation to a supervisor to get the new device (SB6190) activated on my account. In the last year or so, business support has become just as bad as regular residential support. I no longer consider that to be a positive part of having business svc. Aside from the issues with CSRs and billing, the HSI service itself is still exceptionally reliable (99.99% uptime according to my monitoring). I'd say that there's only really one reason to keep Comcast business over regular Residential svc at this point: no data cap. Support isn't great, pricing isn't great (Why can't they offer a plan without all the add-in stuff like email and web hosting?!) and you give up access to residential voice and television services by having business class internet svc. Attachments: member for 21.1 years, 212 visits, last login: 3.1 years ago updated 7.8 years ago
Speeds are great if you don't run into any problems. HD service is excellent, lack of some channels (fox sports ohio and sports time ohio) is disappointing. Too expensive. $250 for triple play platinum and 6 boxes is rediculous. member for 20.9 years, 5661 visits, last login: 5.9 years ago updated 7.8 years ago
We are in area where there is not much competition for ISP's. The cost to us as customers is sub-par service with higher prices. Not much else to say, it is what it is. member for 8.5 years, 7 visits, last login: 7.1 years ago lodged 7.9 years ago
Ordered XFinity Blast Plus at $70/month. I don't rent equipment, as I want as little as possible hanging over my head. I use an Arris , usually get advertised speeds. The thing that bothers me the most about Xfinity that has bothered me for years is how you pay full price for puny access. The connection is spotty during certain hours in the evening as the air cools and it takes a long time to upload photo albums and videos to sharing sites. 15 megabits per second means I'm uploading 1.9 megabytes per second. Now, compared to dial up or DSL (rural options), that's great. Compared to urban area options (available in some places) that looks like DSL. I just moved from Seattle where for $80/month I had 960 megabits per second (both directions - 50/month for 100 both directions); a full 120 megabytes per second. That's as fast as the sequential read speed of a fast 7200rpm hard disk drive, except that the latency is way lower for close servers. Comcast then blocks all initiatives by other technically competitive companies in order to maintain it's choke hold on the "meh, it's good enough" population. Look for another option. It's both socially responsible and benefits you both in the near and long term. member for 13.4 years, 174 visits, last login: 2.2 years ago updated 7.9 years ago
As with everyone else, it is down to customer service. One day last month, I got an email every hour saying that I was approaching and then going over my data allotment (ha). In the end, it said I had used 200GB in 18 hours (i.e. streaming Star Wars on bluray for 20 hours would do that). But that is not the problem. When I called Comcast (always fun), I kept getting transferred back and forth between departments, when the CS rep repeated my cap, my usage and my responsibility. Finally after 2 hours, I got a tech to listen and they reviewed the meter (said they did). So I installed a meter on my side and increased security on my network. Good news, my meter matched their meter. However, I had streamed some movies from their service (Xfinity) which I was told would NOT go against my data usage, but it did. I called again. This time, they said that all data usage counts, even their own service. Wonderful. Cox and Verizon, here I come. member for 21.2 years, 499 visits, last login: 87 days ago lodged 7.9 years ago
03/16/16 Speed has gone up to 125/12 and so has the price by almost double slowly bill by bill. Part of my package is TV, I have never been given a box or it has never been mentioned. The one ExecCSR of the stack that I could get a hold of told me to stop bothering them and to call the main line and threaten to cancel and negotiate from there. The U.S. still being the highest priced Internet services on the planet. These people are towing the party line to keep it as such. The FCC made a major mistake in allowing their last large merger. They are and will continue to use their newly found power to play the system, just look at what they are doing to DISH on a corporate level. We're doomed. Praying for Google Fiber to hit here. 09/18/14 As directed I called back to the Exec CSR dept to "review" options on another years pricing and once again could not get a hold of my rep that told me to call back. So I left a message on the main line and got a call back from my, yet another, new CSR (number 9, I think). He was and has been reachable and quite attentive (and promises to be so forever on) to what I need. Although since I couldn't get a hold of anyone, and needed to get things resolved since I had a standing bill with the new rebound pricing, I called retention and got an OK deal after being told that the one I had could not be had anymore. But I did end up with triple the speed, 20/5 to 60/10 for $20 more a month. Now either the increase in speed put me in a slot that is more reliable or they are really cleaning things for another speed increase that I was told was in the works for my area. Of which I was told I would be getting another speed bump in a couple of months when the capability is rolled out in my area. So far things are better at the new speed. I think the slower speeds have inherent issues that the faster tiers don't. So for the most part I am happy. Although I would have been happier at the slower speed and lower pricing. AND at the lower pricing I was content to rent the modem. They were doing me a bit of a favor so I thought I would do them one and help add to the $300 Million rental pile. Now that it's increased, it's time to buy a modem. Update: 10/11/13: Well for the first 18 months, not counting the billing issues that finally got fixed by ExecCSR #2, it was great. But since the "Speed Increase" in the Spring of 2013, it's been a bit of a nightmare. My speed and solidarity hit the floor when it was suppose to be increased. I am now on my 7th ExecCSR who I have only heard from once after leaving 6 VMs, so I guess it's on to number 8. Tracking speed graphs from the best speed test site SpeedOf.me looks like a child bouncing a ball on the floor. I had a personal Tech Rep that in the beginning first said that it was all on my end until I told him to look up my last tech visit, which the tech that came out got pissed off because everything was perfect, if not better. He sad that we were wasting his time when he could be helping someone that really needed help. I didn't ask for him ECSR #4 said one had to be dispatched to start the ball rolling. After checking this report my over the phone regional tech super, now says it's on their end, he'll check into it and call me back. And at that time my 18/3 speed was all I should expect he said. Needless to say, I never heard back from him. I had 30/6 solid before they started jacking around with things. That was last April and I have not heard from anyone since. And when I try to call him, he is no longer at the ext that he gave me. I have been told the reason that I am on my 7th CSR and techs are not returning calls, is because their department has been so successful at solving problems that they were escalated to cover the whole country instead of my particular region. Or so the dept head told me. Then she said I'd be hearing from another ESCR and I have yet to. This was last June. The day we buried my father (July 18th), what macabre milestone, my speed went back to 30/6 and has been all over the as the speed graphs show. But over the past couple of weeks things are leavening off at 30/6. Still a bit rocky and not a solid as it was. Good traffic happens with a solid connection, not speed. Speed is just an illusion that they use to make you think you got it good. WRONG. And their Flash or JAVA based speed tests can be "rigged". Use SpeedOf.me for a clean HTML5 test. Of which shows I have a faster connection than the new IPv4 & 6 test Comcast is using now. So day by day I watch and wait, when I use to just cruise along. We'll have to see what happens next. Oh and if you have a good connection, relish it and do not take it for granted. It may be gone tomorrow. 12/19/11: First, my sales rep was great. I had an old eMail address for a manager that I worked with on a business install that was no longer with the company. But the eMail I sent was properly forwarded and I was contacted with no further effort on my part. She was right there with the info I needed and instantly took care of any weirdness or complications. Hurdle number one cleared easily. So . . . It's been a little over a week since install. I wanted to give it a couple days for both me and the service to settle in a bit. I had to postpone a couple of times, weather issues. I wanted the installers not to have to deal with snow. Postponing was easy and there were no issues nor people getting perturbed about it and their electronic system keep accurate pace with all the changes. Once up and running, speed is great. 3X faster down, 6X faster up at a quarter of the price. Two Techs were dispatched, although only one was needed, but it made the install a lot faster. AND unlike "certain satellite installers", these guys were not afraid to go up on the roof and get things done as needed. It makes a big difference. These guys were sharp, confident and considerate. They worked with me as if I was their direct superior making it a team effort where all my wishes and concerns were addressed and I got an install the way it should be. Haven't seen that kind of interaction in a long while. Quite refreshing. Price. Although I'm in a promo period, even when it's over I'll still have faster service at a cheaper price. And from what I am seeing, Xfinity is stepping up and are making it very desirable to migrate from CenturyLink. I have been a member of these forums for a long time and know that there is good information here. What I have been seeing is a dynamic switch in reviews and customer experiences with the market absorbing Qwest/CenturyLink on a far more negative level than I have ever seen for any provider of any kind of service. And Comcast rising nicely. Which made it easier for me to migrate. Mostly on a "mental comfort" level. So far all is good and I am confident that it will stay that way. If not, I'll be right back and let you know. Thanks to all involved that has made this so painless and hassle free that I'm not really noticing that I have new service, other than the great speed and stability that is making my life so much better. Oh, but that constantly flashing LAN light on the modem is making me nuts. I'm use to DSL flashing only when there is traffic. Oh I forgot: I was hoping to get a Surfboard (SB)6120 or 21 as the rental so I could try it out so when it came time to buy one I'd had have experience with it. Since it's one of the #1 cited out there and given three stars on the Comcast modem page. But I was given a Ubee (never heard of it before) DDM3513 instead being told that it's their latest and greatest. So that started me on a night of investigation on my new service. I found the Ubee is one of the better and also found that my service can handle a better level of modem. That being a Zoom 5341J that I would have never known about if I didn't have to surf. So in the long run I won't be staying with the Ubee, but won't be going with my prime choice of the SB either. member for 23.2 years, 2754 visits, last login: 31 days ago updated 8 years ago
2016: So far the only thing that has changed is the price 2015: Sucks but I am stuck with a government supported monopoly. 2014: Netflix streaming is next to impossible due to constant pausing and buffering. 2013, Still sucks, frequent intermittent service loss, but I have no other choice so what am I gonna' do? Local cable lines must be held up with kite string as anytime the wind blows over 10 MPH the cable goes out and it takes them three days to put it back up. If I had even ONE other choice for broadband I would leave Comcast in a instant. I would leave Comcast for 640K DSL if I could get it! Phone support sucks. Two week wait for service call member for 19.5 years, 5622 visits, last login: 44 days ago updated 8 years ago
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