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Review by Ken_H 
member for 9.1 years, 425 visits, last login: 10 days ago
updated 18 days ago
 Plymouth,Wayne,MI
 $51 per month about 1 days "Reliable, fast." "It could always be less expensive." "Buy."
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Xfinity Internet
Performance Service
25 Mbps down / 4 Mbps up
I've had the same hard wire since before Comcast came to my area, over 15 years. The service is as reliable as I could expect. Speeds have always been at least as fast as advertised and usually faster.
Once after the DOCSIS 3.0 upgrade I called for service, because I wasn't seeing the new speeds. They were out at my earliest convenience, checked everything, and decided my modem was the problem. They upgraded the modem and everything has been fine since.
Other options in my area:
AT&T U-verse
WOW Cable
»www.speedtest.net/result/2680319202.png
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 Review by AtariBaby
member for 7.2 years, 77 visits, last login: 3 days ago
lodged 18 days ago
- San Francisco,San Francisco,CA
- $30 per month
- about 30 days
- "what a change in customer service. a complete 180. best speeds short of fiber."
- "they have gotten low marks for some of their customer privacy policies and lobbying"
- "I just couldn't hack crappy DSL speeds and line quality anymore. Paying 1/3 of my DSL bill and getting ten times the speed."
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i got the "boost" which is essentially 50mbps for around 30 bucks per month with no contract. not available everywhere but available in SF Bay Area.
At every turn, the company and its employees bent over backwards to change my mind about comcast, and they succeeded.
I supplied by own top of the line Motorola surfboard modem SB6141. Highly recommend it. And it's better to have a separate router for several reasons.
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Review by netwerp
member for 2.4 years, 23 visits, last login: a few hours ago
updated 20 days ago
- Evans,Columbia,GA
- $60 per month
- about 4 days
- "Connection speed, price for Blast Plus with minimum analog TV."
- "Charges extra for tech support, truck roll, promotes charging for local digital TV station converters."
- "For what we need, probably the best value."
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After dealing unsatisfactorily with AT&T ADSL and 6mbps for a year, we chose a Comcast 1 year deal costing $40/month that included 12mbps internet and analog TV service. After one year I negotiated a 25mbps connection with the analog TV and no contract for $60/month. That includes a one-time fee of $3.95 for service "insurance" which was to guarantee reasonable charges for a truck roll, etc. Recently I received an email stating that my bandwidth has been raised to 50/10mbps download/upload. Using
Speedtest.net established a 30mpbs/10mbps connection which can slow to 23/7 during the busiest
hours. It's quite adequate to support simultaneous connects to two or three NetFlix streams, two MMORPG games, and Thunderbird email and web surfing in addition to WiFi support for three handhelds.
Overall, Comcast provides acceptable service only if one wants to be self-sufficient. We get adequate bandwidth with a DOCSIS 2.0 cable modem but not the 50mbps bandwidth claimed in a Comcast information email recently sent.
I always try to buy my own modem and router. My modem is currently a Motorola SB5120 DOCSIS 2.0. and my router is an ASUS RT-N56U, running the latest version 3 firmware. When I first installed the modem, I flashed the firmware with the latest Motorola factory version and got 50mbps download with a speed test but soon afterward a Comcast firmware flash throttled my rate to about 12-15mbps. That said, I'm curious why I can only get about 30mbps download when Comcast claims to have upped my limit to 50mbps. My Comcast internet service is labelled Blast Plus on my account.
Cable installer was tight-lipped, not very friendly. Service for set-top boxes was not consistent. One set-top box failed and had to be replaced which is unusual since all our equipment is protected by UPS.
Dealing with customer service starts with a digitized voice recognition robot menu for routine queries but which is occasionally inadequate. Inadequacies are routed to polite, well disciplined but technically lacking persons constrained to a strict company policy.
When examining router logs, found that many unsolicited foreign IPs were being rejected. Rejected IPs would normally be addressed by a firewall. For those customers who are not computer savvy, these firewalls may be missing which poses a significant danger of malware (computer virus) infection. When our bandwidth was throttled down by my router mis-configuration, we experienced what appeared to be a "denial of service attack" accompanied by a series of unsolicited connection requests from foreign IPs.
Unfortunately among the dropped (unsolicited) connection attempts, is a periodic repeat repeat from Comcast's Mount Laurel, New Jersey "Network Abuse and Policy Observance". The Comcast checks are a significant percentage of the unwanted WAN (www) drops. If this is standard operating procedure, I'm sure it impacts Comcast's internet bandwidth.
I intend to upgrade to a DOCSIS 3.0 modem soon to help protect against Denial-of-Service attacks and malware intrusions due to perceived weaknesses in the DOCSIS 2.0 specification. I got a good deal on a Cisco DPC3010 but the usual Comcast policy is that they will only provision certain modems even though the DPC3010 is nearly identical to two Cisco modems that they already provision. Go figure.
Recently Comcast has decided to start encrypting the digital TV channels that are "free" and proposes to charge for the digital converters after two years. Not sure where this is going but
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Review by Acct101
member for 1.6 years, 180 visits, last login: 2 days ago
lodged 21 days ago
- Bensalem,Bucks,PA
- $160 per month
- about 7 days
- "Great picure and fast internest speeds"
- "None so far"
- "I am much happier since I moved back to Comcast."
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I am really impressed with the quality of the services Comcast offered to me. It's the best I have very had. Comcast has really gotten their act together. A+++
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 Review by johnruder1
member for 12.8 years, 544 visits, last login: 15 days ago
updated 24 days ago
- Crystal Lake,Mchenry,IL
- $46 per month
- (12 month contract)
- about 5 days
- "Extremely Satisfied!"
- "Keeping My Fingers Crossed"
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Was a customer of DLS.NET for almost 10 years, and decided to make the change to COMCAST for a couple reasons; speed and cost, (For a new customer). DSL.NET had been a rock solid ISP for that time, but I wanted an increase in speed.
So, Ordered on Sunday, 17.Mar'13 and given an install date of Fri, 22.Mar'13. Given a two hour arrival time for install; got a call to confirm date and time and installer showed up right at beginning of install window.
Took about 90 minutes to install; install was neat and orderly; Tech installed a Cisco DPC3000 modem, and hooked up to my Linksys EA6500 router. (At this time I am going with the monthly $7.00 lease of the Modem) (I have all MAC products). Only hiccup during install was the need to re-install Linksys SMART WI-FI on my iMac and MacBookPro to secure network, then re-power Modem and Router.
Signed up for COMCAST, "BLAST", Service and so far have not been disappointed at all; excellent speeds, and so far no issues.
The Tech was wonderful, took his time, and insured that everything worked as it should. He even left me his number so I could text him to let him know when I had re set up my secure WI-FI network. I had a connection and was up and running, but at the time the Tech left, I had not secured my WI-FI connection yet.
The only negative aspect of the whole process was during the online order when during live chat's the price I was quoted and signing up for kept changing; ALWAYS going up and NEVER what I was quoted during the signing up process. That was FINALLY resolved and my first bill shows the correct charges. COMCAST, because of the price confusion, waived the install charges.
So, I have my fingers crossed that all continues to go well; so far, so good, and right now, am a satisfied NEW customer of COMCAST!
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 ·Comcast
| One Month of Service Well, just over one month into service. I needed to re-boot modem once in the past month; following a brief power outage. Connection has been rock solid, speeds at almost all speed tests are 52-55Mbps down and 11-12.4Mbps Up.
The first bill arrived and was correct and matched what I was told.
So, thus far, so good; but I do continue to keep my fingers crossed! | |
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Review by awasser1
member for 9.1 years, 329 visits, last login: 12 days ago
updated 24 days ago
- Bloomfield,Hartford,CT
- $35 per month
- "Quick was working within 30 minutes"
- "Tech Support not very knowledable"
- "Excellent value and quick service"
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After having ATT Dsl 6.0 for like 7 years We finally decided we needed a faster speed at our home. Already had Digital Cable and was paying about $120 per month. After initially speaking to Sales I think the guy was in Mexico and then calling back and getting someone in Connecticut it was determined we could just go to the local office and pickup a modem. Service would be hooked up ASAP and it would be about $35.99 per month for 6 months including modem rental. We havent gotten the new bill yet so the prices could be a little off. The service was already working when I brought the modem home. Really easy to hookup with self install kit. The only hurdle was I was only getting like 26 /5 for speed. I called several times and tech support would say "Your service is new it takes a little while to get 50 /10" this didnt make sense to me. After reading the forums here  I found out most like my modem profile was incorrect. I did as I was told and contacted Comcast in the chat forum and voila it was fixed. I regularly get speeds way about 50 mbps and sometimes close to 100 at off peak hours. uploads about 11. So far works marvelously after about two weeks.
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 Review by jaynick
member for 12.2 years, 5721 visits, last login: a few hours ago
updated 27 days ago
- Sterling Heights,Macomb,MI
- $58 per month
- about 3 days
- "fast,easy, reliable"
- "none"
- "Can't beat it around here"
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Still a happy customer after all these years. Still very reliable and now have blast speeds of 50/10.
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Review by jimdm
member for 12 years, 4017 visits, last login: 1 days ago
updated 32 days ago
- Muncy,Lycoming,PA
- $39 per month
- about 1 days
- "Extremely fast speeds, good spam filtering, very few outages."
- "Price keeps going up, tech support is marginal at best."
- "Has been reliable and really has no competition in this area. Price varies, based on what kind of deal you can get."
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Speed Package is Blast, 50/10.
Purchased own modem, SB6120, no problems so far.
If you want tech support or special deals, go to Comcast Direct.
Managed to get a guaranteed 2 yr rate for Blast.
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Review by jacobslive
member for 5.4 years, 101 visits, last login: 36 days ago
lodged 36 days ago
- San Jose,Santa Clara,CA
- $130 per month
- (24 month contract)
- about 1 days
- "Kind of plugin and forget it, need very less attention to correct issues"
- "Nothing serious, but customer care reps are not well trained"
- "The best available service in the area and sort of affordable too!"
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It is been over a month I have switched from lousy AT&T U-verse to Comcast. Over the past year I had to contact only three times to fix service related issues after a successful run. Initially there were some glitches right after installation, but the technicians were doing amazing job to fix the issues and eventually they got it working perfectly fine in less than 48 hours. (There was an underground water logging issue and took additional day as higher level technical team had to involve to fix that).
There were three instances where I had to call technical support to correct the issues, one time with TV service and another times with Internet service. Both times support techs were great to understand the issues and fixed issues remotely two times. Third time they had to send a technician and it was taken care of in a single visit. It is not really bad when two services running and had to contact three times in over 12 months period.
Recently they have increased the speed in all tiers. I was on "performance package" and was getting 25/4.5 Upgraded to "Blast" with advertised 50/10 but getting 45/10.5, not really bad for additional $10 a month.
Note: When I wanted to upgrade my speed from performance to blast an untrained tech in billing told me that I have to pay ETF in order to make changes to the package, if anyone informed in that way, make sure that it is WRONG and ask for a manager or supervisor. I had to tweet @comcastcare for an immediate fix. The action was very quick and satisfactory, an area manager contacted me and upgraded my package in less than 2 minutes and apologized for the mis-information give by the tech over the phone.
Over all I am very much satisfied and happy with COMCAST XFINITY so far!
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Review by snevl
member for 10.4 years, 3832 visits, last login: a few hours ago
lodged 37 days ago
- Aurora,Arapahoe,CO
- $52 per month
- about 15 days
- "Solid connection; seldom any problems"
- "When a change is needed, getting it done timely is hard"
- "Certainly the best available here in Centennial / Aurora CO"
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I had Qwest (now CenturyLink) DSL for some years, and was actually pretty happy with it. They offered an upgrade in speed at no cost, but when it took effect my connection went to very spotty. I decided to switch to Comcast. I bought my own modem, which was on their approved list. It took several days and a dozen or so calls to get them to be able to provision the modem. Their contract phone support was unable to deal with a non-Comcast provided modem. Finally I got someone who knew what they were doing and it was done in seconds. Subsequent service calls (all for TV, not Internet) seemed to be just as clueless. As long as I leave things alone, it is very good. Just got upgraded to Performance level speeds. Although my modem is only DOCSIS 2.0, I am getting well over 20 Mbps downloads.
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