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Review by Skyb1rd3 
member for 12 years, 33 visits, last login: 7 years ago
lodged 12 years ago
 Independence,Jackson,MO
 $40 per month about 2 days "Very reliable" "None so far" "Excellent service so far"
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I signed up for Comcast@home in Independence Missouri last June (2000) when they were offerring it as a beta. They called me 2 days later and asked if they could install it that afternoon.
The techs arrived exactly on time and had the system up and running in 15 minutes.
Since it was installed, it has gone down a total of 3 times in the almost one year I have had it. Each time the outtage was brief lasting no more than a hour at the most.
The system uses a dynamic IP and is very easy to install. I have had to reinstall it several times due to upgrade and clean install of a new Operating system (Windows ME) Each time it has come up immediately after the NIC was installed and the computer name and workgroup was entered. I even recently installed it into MS Windows XP and again it installed flawlessly.
The down speed has always been in the 1100 to 1400 range.
For my money it has been a very enjoyable experience.
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Review by lunartravel
member for 12.4 years, 34 visits, last login: 76 days ago
lodged 12 years ago
- Savannah,Chatham,GA
- $32 per month
- about 9 days
- "Fast when it is up"
- "Tech help can be frustrating,"
- "It's a lot better than dial-up!"
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When I Ordered the service in August last year from Comcast, it only took a couple days for the tech to come out, and another week before he could figure out how to get me on line. He didn't check the signal strength of the line which caused problems in short order. And it wouldn't be for months that one of the techs that finally came back out to the house figured there wasn't enough signal coming from the road to the house, and they installed a new and separate line. Things were prety good after that. My semi monthly calls to complain about dropped connections stopped. Until recently that is.
One recent Sunday I turned the machine on and it wouldn't boot. One solitary sector on my hard drive went bad and some boot files were located there. It took me over six hours to recover from that failure, and all of the rest of the week to get Internet access back. The modem's lights were just fine, indicating I should have connection, but I couldn't get on-line.
From the start I had been set up Static by the installer. He couldn't get me on line with a setting of dynamic. And by now I was very familiar with all the settings to get connected again as I have reformatted my hard drive a few times since, and afterward, and always, save once, got connection back. And even that once, when the techs couldn't solve whatever problem was facing them and ordered a truck roll for a few weeks later (which never showed up), the connection came back on its own a week later. But this time there seemed nothing the techs could do.
Comcast hurled their entire arsenal at the problem in over three hours of problem solving attempts, on April 23, 26 and 28. Finally, after last gasp experimentation, the latest Comcast tech rep I dealt with, after running through all the steps everyone else went through seemingly to indicate there was nothing wrong on my end OR theirs, she tried one last solution. Remove everything from my Network properties applet. Everything!
So I cleaned out the Microsoft Family Logon, the Dialup Adapter for my modem I use to connect to a bank, the Network card adapter, and the TCP/IP settings that were bound to them. And upon a re-boot, the amazing happened. I had connection again! After such long litany of failure my heart jumped to my throat. It was thrilling. We were back on line. And I found out that when Windows reset up the Network applet I was cruising dynamically. And the TCP/IP shows not bound to anything in the network configuration screen. The settings are completely different now that I'm dynamic instead of static.
So thanks to the girl that suggested I just remove everything and start over. There must have been a corrupt driver or setting that wasn't visable before. Sometimes they can just luck out.
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Review by dtilton
member for 12 years, 2 visits, last login: 11.8 years ago
lodged 12 years ago
- Olathe,Johnson,KS
- $39 per month
- (12 month contract)
- about 7 days
- "Quick installation the day after Christmas. It took 7 days to schedule, but several of those days included the holiday."
- "The service drops frequently during the day, when the load should be the lightest. I have to restart the modem often."
- "Good upload and download speeds, easily integrated with my Linksys router to allow all of my PCs to connect."
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The installation was quick and easy. They came the day after Christmas to install. Everything was up and workinf within an hour of their arrival. The cable modem easily integrated with my Linksys router to allow all of the PCs on my home network to connect at the same time, with no noticeable degradation in service. I use my connection the most during the day to connect to my office. The service frquently drops during the day. Sometimes it will reconnect on its own, but I often have to unplug and reestablish my modem conenection. I'm not crazy about the @Home email because they make you use Outlook Express. I still use a different email service for my email. @Home does not forward outgoing emails for other ISPs. Overall, I am pretty happy with this service.
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Review by papaphil35
member for 12 years, 9 visits, last login: 11.7 years ago
lodged 12 years ago
- Pleasant Hill,Cass,MO
- $37 per month
- about 1 days
- "Easy to set up - can get 1500Kb/s download"
- "Ocassional outages"
- "I'll keep them"
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I can get 1.5Mb/s download and 400Kb/s upload; Pages load fast, Static IP with NAT router, Can use multiple computers on same IP at no extra cost.
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Review by secured2k1
member for 12.2 years, 117 visits, last login: 6.7 years ago
lodged 12 years ago
- Petersburg,Petersburg City,VA
- $45 per month
- (month by month)
- about 2 days
- "Nice download speed and uptime."
- "Uploads FEEL like 56k (limit <= 128kb/s)"
- "Better than dialup, Hope you don't have to upload anything big."
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New Page 1
Here's the story:
I called @Home and setup an appointment and in two days they
came and installed the line.
I didn't have to let them install the cheap 10/100 network card they provided
and setup for the internet line was easy.
At first, service was great. Downloads were fast and I hadn't noticed
problems with uploads. Later, I uploaded a large file to another @Home user and
the speed was 1.5Mb/s (about 150KB) and I was happy. For non-@Home users, the
upload was about 40KB/s... not that bad. However, eventually, all good things
must come to and end.
For about two weeks, service was bad.. with connections (cable modem)
resetting and packet loss appearing. From my end, I could see a server/router
where there were some serious problems. I talked to Tech Support but they didn't
seem to have a clue. Anyway, after some time of just waiting it out, the problem
was fixed and I haven't seen any more connection problems since.
Recently, I tried sending another rather large batch of files (mp3) to that
same friend and to my surprise, upload speed was 150kb/s (About 15KB/S). WOW,
10% of what I had been getting before the previous problem. Also, the www.dslreports.com/stest
reports my upload cut down from 260kb/s to 110kb/s and even as low as 35kb/s!
It seems @Home severely cut uploads down... My Download was cut about 350kb/s
but I can live with that because it's now about 2600kb/s. Now when I call Tech
Support, they say they can't support any speed issue dealing with transferring
data to and from @home computers. Also, they won't support ANY 3rd party software
(Like web servers, ftp servers, ect.) nor would they support Win2k Server family
or Linux/Unix... Understandable, but my crappy upload speeds remains crappy. I'm
not a happy camper about this.
Overall, the services have always worked and downtime, if any has been short.
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Review by ikencu2
member for 12.4 years, 30 visits, last login: 9.1 years ago
lodged 12 years ago
- Belleville,Essex,NJ
- $39 per month
- "Excellent download speed and reliable service"
- "Upload is capped when are they going to relealize we want more!"
- "I have had service for well over a year, and have been very happy"
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Well what can I say, overall I am very happy with my service. As far as download they kick ass!! Upload blows but what can you do? seems many people share this feeling(why don't they get the hint). I usually run a server (I know they don't like this and I'm not supposed to do it but... ) and "share" files with friends but lately things have changed before I would upload(12-15KB/s) and download(120+KB/s) fine at the same time. Just recently if I am uploading(12-15KB/s) and downloading, my download speed drops big time!(15-20KB/s) at the same time. Why has my download speed dropped? This is recent and only happens if I am uploading and downloading at the same time??? if I stop uploading the download speed shoots way back up. Any ideas why please e-mail me zzwwee@yahoo.com another thing I may be moving to Puerto Rico anyone know if there are any good ISPs over there for broadband? let me know as well
thanks!
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 Review by Qmanman9
member for 12.7 years, 975 visits, last login: 8 years ago
lodged 12.1 years ago
- Bensalem,Bucks,PA
- $50 per month
- about 6 days
- "Easy Install!, Fast Download, Great Latency"
- "128kb upload cap, Dynamic IP"
- "Can't beat the ease of install- not a bad service (so far) for the money"
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Ordered on 4/10 in one easy phone call, was asked (not told!) when I wanted install date, and that was that. Two seperate installers came today one for wiring one for modem within 2 hrs of each other. The later tech showed up with a RCA DOCSIS compliant modem and wanted to hook me up via USB ( probably so he could go home early:). Told him to go home, grabbed the modem, and hooked it up myself w/cat5. Had connection up before the tech drove out of the parking lot, Enabled DHCP and changed my computer name to the proper name in Network options. I have to admit did not know what to expect having read some other reviews about Comcast BUT everything went fine!
I am very surprised to find I get very close to all my 128k upload (thought there would be at least some loss). I would love to post a DSLreports speedtest but servers have been SLAMMED for a while. I tested my speeds downloading from sites all evening and will continue to test during peak times. My average seems to be about 1.5mb/125kB (Even during peak time!). Changing my RWIN to the HUGE setting really improved my DL performance, the Large setting capped me at about 170 KB/sec. Know I burst to anywhere between 340-530 Kb/sec (Keyword: BURST) E-mail works great for now, but who knows what the future holds. 128kB upload seems to be just fine for sending E-mail. Gaming works great, although having SDSL in past I am used to my ping being a little more stable. Dr. Ping scored in the 60's so no complaints there.
Having viewed other posts about Comcast I am hoping that these good times continue (fingers crossed). So far things are good (only my first day up though!) Will update with any new news in the future.
In the meantime I have Verizon 7Mb/680KB DSL on order, going to give the 30 day money back trial a run for it's money. There is just no replacement for DSL..........
**Update**
To my surprise the have been no E-mail outages yet, in fact its very fast. Speed still hangs around 1.5/125 until after 1am when I easily get around 4mb DL. Had to go out and buy a 40GB hardrive to store all the stuff I have downloaded. Also very happy to find that the dynamic IP is not that dynamic! For a dense service area like Bensalem network still smokes even during peak hours.
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Review by paytontn
member for 12.1 years, 56 visits, last login: 4.2 years ago
lodged 12.1 years ago
- Knoxville,Knox,TN
- $50 per month
- about 1 days
- "Connection is always 1MB+, easily networkable"
- "none so far"
- "Great service for the money."
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1.5MB order, have seen speeds at 1.7MB to 1.0MB @ $50. Installer showed up and ran cable in 45 min. I got an RCA modem and he gave me an netcard, even though I already had one. I have a static IP.
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Review by starbuck560
member for 12.4 years, 103 visits, last login: 6.2 years ago
updated 12.1 years ago
- Knoxville,Knox,TN
- $40 per month
- about 2 days
- "Fast, solid connection, easy install"
- "Spotty tech support"
- "Worth the cost; ,more reliable than DSL"
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After being told that internet service would be available "in about two weeks" for over five months, I was finally contacted in early April to schedule installation. I called on Tuesday and scheduled for Thursday morning between 8:00 and 12:00. At 8:15 I got a call saying the tech was on his way. He arrived shortly thereafter and had me up and running within 45 minutes, and that included running coax to my office. The installer was knowledgeable and friendly. He realized that I didn't need a lot of handholding so he just left the install sheet with me, didn't even offer to install the useless @home software, gave me a tech support number and left. I already had an ethernet card installed for my home network, so he just gave me the card he brought with him. The modem is an RCA; dynamic IP. I've since installed a Netgear ST314 router with no problems.
I'm getting consistent 1mb+ both up and down. Had a problem accessing the online email maintenance, but a 30 min. call to tech support fixed it. Compared to the ISDN I had previously, @home is much faster and $35/month cheaper. I did lose the two analog phone lines, but they were rarely used anyway.
I'm happy.
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Review by Chillywilly007
member for 12.1 years, 14 visits, last login: 9.1 years ago
lodged 12.1 years ago
- Bel Air,Harford,MD
- $40 per month
- about 10 days
- "FAST!"
- "Not a lot..."
- "Great service in my area. No contract. Blazing fast."
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I decided to try Comcast@HOME. I live in Bel Air, Maryland; just north of Baltimore. It took 10 days to get my new cable modem; the techie stated, "we are weeded." I laughed and 90 minutes later was downloading huge (100 meg +) files in no time. Installation would have been easier however my motherboard was picky with the USB hub, so that blew 30 minutes. Total installation time 90 minutes. Techie evaluation: good.
Equipment: COM21 cable modem generic ethernet card PCI.
After D/L a few INF files from DSL Reports (you know, the speed patch and download accelerator) and a reboot, I was giggling like a 16 year old on your first hit of LSD. Download times were incredible. Serious Sam in 6 minutes. A music file 10 megs in 8 seconds! Overall average is 300k, so I'm happy.
Thanks to DSL Reports for the info and files. They really helped!
Chillywilly007
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