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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5720 reviews (2478 good) (1663 bad)
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Review by mcnels1 See Profile

  • Location: Philadelphia,Philadelphia,PA
  • Cost: $49 per month
  • Install: about 12 days
Good "Quick install (especially compared to DSL)"
Bad "I can't access the support web site from work"
Overall "I hope I don't get bitten by another bankruptcy"
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(ratings match consensus)

I used to have DSL access, but my original ISP went bankrupt (taking my installation fee which was supposed to be rebated), I switched ISPs, and then Northpoint (my CLEC) went bankrupt, leaving me without any service. Given the financial status of the other CLECs and that my ILEC is Verizon, I went without highspeed access for 5 months. Comcast finally started offering cable modem access to my neighborhood in July. There is a $9.95 intro rate for 3 months and then the service jumps to $39/month. I also pay $5/month to rent the cable modem and $5/month because I don't have cable TV.

Since I run a LAN behind a Linux firewall, I checked the Comcast and @Home web sites for technical information on compatibility, but of course they don't give any that I could find. Of course they only officially support Windows and Mac. The Linux cable modem howto gave enough info on service from @Home to lead me to believe that it would work, so I signed up.

Compared to DSL the intial wait time to install was very nice (12 days versus 6 weeks), and it took only one visit from the tech instead of two for DSL. I had the tech connect the cable modem (a 3Com shark fin; nice to know I have a discontinued product) to one of my internal Win98 machines, and then I switched it over to my firewall that evening. My IP address is dynamic, but fortunately it resolves against my hostname and not my MAC address, so I didn't have to swap NIC cards to get dhcpcd working on my firewall.

Uploaded speed (128) sucks compared to my old Northpoint SDSL (416/416), but then again download is better. So far I haven't seen better than 800 down. I guess I won't be hosting my own web site anymore (regardless of the fact that they don't allow it anyway).

I used the @Home support site to sign up for a second e-mail address for my wife. She didn't like the username I picked for her, so I tried to change it by accessing the support site from work, but I don't seem to be able to. So I'm guessing that you can only get there from inside the home.com domain. Not exactly optimal if I ever have a service interruption :-(.

I found out one thing that is kind of cool: apparently all cable UBRs (and don't ask me what UBR stands for; it is the computer/router one hop away) are NTP servers. So now I can easily have accurate time on my machines.

Having had service interruptions with DSL twice due to companies going bankrupt, I was thrilled to read about Excite@Home's financial problems yesterday. I just hope that Comcast has their act together if an ISP switch is required.

member for 12.9 years, 23 visits, last login: 7.5 years ago
lodged 12.9 years ago

Comments:

Review by Jessica7 See Profile

  • Location: Arlington,Arlington,VA
  • Cost: $39 per month
  • Install: about 45 days
Good "Rocket fast (2500KBS up and 750KBS down) and inexpensive"
Bad "Gets slow on weekends and no static ip"
Overall "Great unless all your neighbors have it too--then it gets slow."
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I ordered the standard cable modem internet access through Comcast@Home. I live in a new building, and although they told me that it was available, it was 3 weeks after the install before they could establish a connection. They said the problems connecting were a result of problems that they were having with the node, and once they got the problems fixed the service was flawless...UNTIL...3 or 4 months later when more people moved in and more people (presumably) signed up for the service. Now on evenings and weekends there is a noticable degradation in performance. This past weekend my speed dropped to 8KBS!!! Ack! I think their pipe to my building must be really jammed. I'm switching to DSL so that I can get a static IP (Comcast only provides dynamic addressing), but I think my switch may be just in time considering how quickly the service is slowing down. To be fair, the past couple of weekend and evening slow downs could be coincidental, but I doubt it.

member for 12.9 years, 2 visits, last login: 12.8 years ago
lodged 12.9 years ago

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Review by kdawg9 See Profile

  • Location: Manassas,Prince William,VA
  • Cost: $49 per month
  • Install: about 2 days
Good "Quick install. Great connection. Unbelievable value."
Bad "None thus far with service. National office could be synched better with local offices."
Overall "I'm moving from 56K. What do you think? Hell yeah!"
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None that I can actually get service, cable is awesome! For the past two years, I would receive fancy ad inserts in the mail, but the service was never available in my neighborhood. On Thursday, August 16TH, a flyer was left on my doorknob; advertising digital cable (don't need or want, DSS baby) and high-speed internet access. I faithfully called expecting a negative response once again, but I was cautiously surprised when told cable broadband was now available. Due to calling my local Comcast office at 11:12 PM, the earliest install window I could get was 8:00 AM - 12:00 PM, Saturday, August 18TH. The tech arrived at almost 11:00 AM (he didn't like that my DSS equipment was grounded to the cable wiring. But he explained how to do it properly. He has DSS.) After a 45 minute install (improper labeling on outside lines and he installed a couple of new jacks by my three computers), I was immediately up and running. And thus far, I have yet to experience any downtime in service. More than this, I couldn't beat the deal. No contract term. $49.95 a month. First two months at $9.95. Free install. Free RCA cable modem. And last, but not least, Static IP address! So far, I've only tested speed to the San Jose server, 796/196, but I'm moving from a 56K dialup, $40/month, and MSN, $19.95. I use wireless. The landline is only for internet. I'm ditching Verizon and MSN. A savings of $10 a month and $120 a year. Extremely happy?

member for 12.9 years, 8 visits, last login: 12.8 years ago
lodged 12.9 years ago

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Review by ironweasel See Profile

  • Location: Belen,Valencia,NM
  • Cost: $106 per month
  • Install: about 7 days
Good "Able to still get Comcast at my new house."
Bad "Install tech gave me a used modem & was 1.5 hrs. late."
Overall "Still a great service after I first got it 4 years ago."
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I've had Comcast for a while now...years actually. I had CHSI ever since it was first introduced in Albuquerque back in about 2001 or so. That was back in the day when it was "Comcast @Home".
Since then, I moved to a suburb of Albuquerque into somewhat of a "rural" area. To my surprise, Comcast was able to serve the new house.

The only bad part about the whole process was that the installer screwed up on two points:
1) Arrived an hour and a half after the 4 hour window was over. No attempt to contact us to make us aware of any delays was made.

2) Didn't have a new modem with him at the time, so even though we opted to rent a newer modem than the Surfboard 4100 I had, he gave us a 4 year old Webstar modem that had been dropped, scratched badly, and had a weird rattle in it.

Overall, I'm still happy with Comcast as I get TV & internet service through them.

member for 13.8 years, 4174 visits, last login: a few hours ago
lodged 12.9 years ago

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Review by dslreportsbriggs See Profile

  • Location: Antioch,Davidson,TN
  • Cost: $61 per month
Good "HANG ON!"
Bad "Learn your own support..."
Overall "Cable rocks! Deal with it."
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I would not call the customer/tech support a member service, for it
contradicts the meaning of the word service. I am completely pleased with
the speed and it has been reliable, completely even. But, most any place
you call anymore (with exception) lacks professional customer service.
Other than that, cable is the best thing since sliced bread. It falls into
a class with Windows and Pentium Processors - a GREAT discovery!!

Ben

member for 13 years, 11 visits, last login: 7.9 years ago
lodged 13 years ago

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Review by radair6 See Profile

  • Location: Lancaster,Lancaster,PA
  • Cost: $39 per month
Good "Speed and use of installation"
Bad "qualification problems"
Overall "if it's available get it!"
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My quest for Comcast@Home began a week ago. During this week my calls to the 800 number were rather interesting. I was told everything from it will be available in 2 months to it was in beta testing to any day now. Well finally I made the call and it was available. I went out and bought the modem and self install kit, 20 minutes later I was online getting 3 meg downloads. This service is great. You should definatly getit if it's available. Much better then the Verizon DSL in the area that I just got rid of.

member for 14.5 years, 158 visits, last login: 8.9 years ago
lodged 13 years ago

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Review by iluvmycablemodem See Profile

  • Location: Kendall Park,Middlesex,NJ
  • Cost: $32 per month (7 month contract)
  • Install: about 28 days
Good "WOW! SO FAST!"
Bad "Installation could have been smoother"
Overall "Great Service, if you have the patience"
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The first time I called Comcast to get the cable modem install, they said that, due to the holiday season, that they could not fufill our order for 2 weeks. However, they would still honor the 3 free months and free installation offer, even though today was the last day it would expire. After 2 weeks, they came over again to install it. The software was installed, then the hardware. The cable modem was fine, but the Ethernet card would not cooperate with my compter. Since Comcast wasn't smart enough to carry more than one Ethernet card, we were going to have to wait another week. The next week, they came back for attempt #2. Everything went smoothly, especially since they brought 10+ Ethernet cards. I was surprised they were able to install it even with a broken mouse (my fault). Finally, no more 56k! The only service interuptions I've had was whenever cable TV went out, which in my area, is rare. Unfortunately, my IP address is static, however, I am using ZoneAlarm, so hacking isn't much of a problem. I'd recommend Comcast@Home to anyone who is sick and tired of 56k.

member for 13 years, 41 visits, last login: 9.9 years ago
lodged 13 years ago

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Review by persianpride911 See Profile

  • Location: Nashville,Davidson,TN
  • Cost: $45 per month
  • Install: about 10 days
Good "SPEED! and very little downtime!"
Bad "Upload Speed is Capped at 15k"
Overall "The BEST Broadband Service for the Money, Hands Down"
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this is my review taken from my website,www.pimpgateway.com
I'm Jon.. I had Intermedia@Home
(Now COMCAST@Home) a year ago at the begining of the summer
season. I had a very pleasent experience with the company
the first time around until I wanted to suspend my account
or something of the kind so I wouldn't be charged for a
3-month trip I was taking. I talked to the super' and he
told me that they would cancel my account and I would have
to return the modem to them, and then after my trip I would
have to come get their modem again and reconnect my service.
Now, I was on a promotional offer of 30 dollars a month.
He wouldn't let me continue my offer after I came back,
so I didn't subscribe to the service after I came back.

(Why couldn't I suspend my account?)
During the time I had the service, I was very happy about
it. It was a constant, fast connection. I was downloading
usally around 500 to 700k bytes per second. My uploads
were always around the 300 mark. I had very few outages
and e-mail problems. So, looking back on this time and my
current 28k connection (which had MANY problems), I decided
to try them again.......
(Overall, it was a great service)
Called up Comcast on Tuesday, June 18, 2001. Was on hold
for about 5 minutes until "Paul" picked up. I asked him
a few questions and he answered promptly and it sounded
like he was well educated. I decided to join on their 3
months for 9.95 a month plan. So I joined and they tried
to stick me with $50 installation fee! So, since i've had
cable internet before, I told them to just send me the self-installation
and a cable modem. I told him that I already had a NIC so
they didn't need to include it with the package, just the
cable modem. He said "ok". I then asked him, "What kind
of modem will I get?" He said, "Most Likely a GI Surfboard"....
"GI? You Mean General Instruments, right?..."Yes sir, can
I put you on hold for a second?".. "Aiight". They put me
on hold for about 30 minutes because he didn't know how
to order a Self-Installation Kit. He had his super' come
in and help him out. So after all that he told me that he
got the order in and it should come to me either friday
or monday.
(It seemed like everything was going smoothly)
On Friday, June 22, 2001 I recived the package around 2:30
pm. After I signed for the package I dropped everything
that was going on and quickly opened it. I was so happy
to finally have cable internet back! No more of those 3k
per second downloads! Well... I opened up the box, saw the
Self-Installation kit, a instruction book and a... NIC card!
I was so upset on how I clearly told that person that I
already had a NIC and just needed the cable modem... I didn't
even really need the startup kit, just the MODEM!! So I
called Comcast@Home immediately after I found out the mishap.
Again, the person on the phone ("Jay" this time) was very
polite, answered all my questions and was ready to help
me. I explained the situation to him and he said that he
would place an order for a cable modem and they would send
it to me "ASAP". I asked him what kind of cable modem I
will get.. he said "Probley a..... Com21 or a Motorolla."
.. "Ok thanks, and uhh... what's my refrence number? You
said your name was Jay, right?" .. "It's ******* and yea..
I'm Jay." .. "Ok, thanks Jay... have a good day!" .. "You
too.. thanks for calling comcast@home".. click.
(I got to keep the NIC for free)
I expected the package on Monday, June 25, 2001. I didn't
get the package so I called in for a tracking number around
2:20pm. They put me on hold after I told them my problem
until about 2:40. Then they picked up and told me they would
call me back in TEN mintues. 30 minutes later-- still no
call. So I call them back and tell them the story again..
This time i get to talk to "Josh". He was very helpful,
but after I stated my problem, he put me on hold for 30
minutes. After the hold, Josh said that he could not find
the tracking number for the cable modem and that I should
wait until wednesday for the package, and if it doesn't
come, to call him again. So again I have to wait....
(I hate to wait)
I was bike riding on Wednesday, June 27, 2001. On a near
street a saw an UPS pull on the road... it came all the
way until about 1 block away from my house. I was so happy
that the cable modem was coming that I went on top speed
and sped quickly to my house, only to realize that they
had no package for me. I guess I have to wait yet another
day. D*mn @Home... they are really getting on my nerves.
Ok... so I decide to call them again.. again I'm on the
phone with a Paul (I don't know if it's the same one, though),
and he tries to track the package. Took him about 30 minutes
until he told me "Just wait until tommorrow or friday, if
you don't get it by then, call us back." ok.. seems fair..
but I didn't know that UPS ground took a week, considering
that I was in TN and they ship from GA.. hmm....
(If the cable modem doesn't come tommorrow, there's gonna
be some trouble)
OK.. I got up around 11 to go run some errands. When I
came back, I saw this UPS InfoNotice on my door. I was so
angry that I missed the delivery. But the InfoNotice had
a tracking number on it! So I went on the 'net and found
out that it was sent out --yesterday--!!! Hmm.. that's not
really "ASAP" if you ask me. The InfoNotice said that they
will attempt to catch me around 2:00 - 5:00 tommorrow. I
won't miss it this time! :-D
(ASAP, huh?)
OK... I got my cable modem around 10:00. I hooked it up
and then called the 1-800 number to tell them to activate
my account. They said they had to provision my modem and
that it would take up to 4 hours. I waited 2 hours and then
realized that I didn't have my computer name! So then I
called my local cable service and got my computer
name and this great tech guy got my connection up in no
time!
(Order to Live: 10 days)
The first thing I did was go to www.download.com and try
downloading something. My download speed was around 300k...
GREAT! While it's nothing like the 500k that I used to get
a year ago, it will do.
(Oh yeahhhhhhh....)
Now it's July 8th. So far i've never had and downtime.
I've never had mail server problems. I have also never had
any problems whatsoever..... except for the capped 15k upstream.
It's ok.... i'm not really going to be uploading much.
(tizzz aiight....)
I will inform you of any other developments as far as my
connection goes....


member for 13 years, 11 visits, last login: 12.6 years ago
lodged 13 years ago

Comments:

Review by dadelus3 See Profile

  • Location: Petal,Forrest,MS
  • Cost: $39 per month
Good "fast connection speed"
Bad "hookup needs to be done by someone with a basic knowledge of computers"
Overall "good reliable service at a fair price"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am an a+ certified tech that has been doing cable modem installs on the ms gulf coast
for about a year and a half now
however I live in hattiesburg ms and until just recently broad band has not been avaliable
to us I was elated to find that comcast had just turned on thier cable modems
I went fron a 56k dialup to between 1100 and 2300 kbps
they advertise 1500/128 for 39.99 a month 9.95 for the first 3 months and a free rca modem until dec of 2001 then it's only 5.00 a month and if it blows up then they give me
a new one at no charge that you can't beat with a stick infact they should to put a sign on them that says stick proof!!!
I went down to the cable company and picked up my modem it took me almost 2 hrs to get it but I was one of the first in my area to get one no install fee and no one was monkeying around with my puter after a short call to tech support I was up and running
1200k they told me that they did not support a network and that if I wanted another
computer that it would cost me 10.95 more a month for each additional IP (YEA RIGHT)
I installed my router set it up and away I went so far no problems but it's only 3 weeks
bottom line it is well worth the cost for a fast hookup with 5 email accts. and tech support if you live in the hattiesburg area and are ready for hi speed internet then comcast is the way to go o forgot it has a dynamic ip so it's not for web servers
however thec can sell you a static ip for a few dollars more

member for 13.1 years, 187 visits, last login: 8.2 years ago
lodged 13 years ago

Comments:

Review by darrelc See Profile

  • Location: Indianapolis,Marion,IN
  • Cost: $32 per month
  • Install: about 1 days
Good "Fast, Quick, Easy, and Cheap"
Bad "Download speeds slow at times"
Overall "Excellent connection, good option for less experienced users"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

After several bumps with DSL at several businesses I support, I decided to break down and install Comcast@Home at home. The install was so painless compared to DSL it was incredible. I purchased a modem ($199) and self-install kit ($30) at CompUSA, with a rebate of $75 on the modem and a CompUSA rebate of $30 (full price) on the self-install kit. Came home and began the install process. Fortunately, the cable coming into the house was in the crawl space right behind the computer. Within 30 minutes, everything was connected, and I made the call to get signed up. Hold time was minimal, and the tech was knowledgable. The only part that could use improvement was that I needed to call back the next day to get my computer name. The next afternoon I did so, and within 24 hours after deciding to get high speed access I was online!

Speeds have been excellent so far - 1000-3000K down, 100-128K up (capped, of course). Although they are heavily advertising cable in our area right now, they have had it for at least a year, so I am optimistic that download speeds will not drop too much. Sometimes speeds drop to just under 1000K during the evenings, but even that is acceptable.

The only glitch so far was the billing. Although I purchased the modem, the initial billing included modem rental. A quick (yes, quick) call to billing corrected that problem.

So far, so good...

member for 13.2 years, 350 visits, last login: 12 years ago
lodged 13 years ago

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