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Have had a good expierience so far..free modem[after rebates] self-install kit had everytrhing i needed. When the service failed to respond upon install...a technician was at my house in 3 days, solved the problem and i've been on-line ever since[6 months] with one incident of being down. Overall great service , Comcast has done well with the excite fiasco in maintaining itself although as others have noticed the speed has been cut in half since the transition. Oh well still the fastest guy in town..GOOD LUCK!! member for 23.2 years, 117 visits, last login: 20.4 years ago lodged 22.1 years ago
I get service interruptions once a week or so, the modem has to be unplugged for a minute or two then plugged back in when that happens. Other than that I am quite happy with the service. I'm running a router w/ my home network, sharing the connection across 3 networked computers. Setting up the connection sharing was seamless (cant imagine how it couldnt be, but Ive heard horror stories before). All computers have their own email setup and get good speeds (900kbps downstream average) member for 22.1 years, 3 visits, last login: 22.1 years ago lodged 22.1 years ago
speed 1500/128 as ordered...transition from roadrunner was bumpy to say the least, and a recent ice storm has caused problems, but all in all a great connection for the price....only wish they had nntp/news server access back. member for 22.1 years, 7 visits, last login: 18.9 years ago lodged 22.1 years ago
I had mixed feelings when i moved about getting comcast internet in michigan because of all the bad i had heard. But i went to one of there retail stores bought there modem and self install kit, took it home hooked it up and it has worked ever since. The only phone call that i made was to get my e-mail address. After the network switch my modem has still been great. From my modem to the end of comcast network just before i hit the internet i am getting 1.2m d/l and 122 d/l. On good web sites i am getting about 200-300k download speeds!!!!!!!!!!! I wish i knew what every one is upset about there are always problems with change. I figure if comcast is like and outher company it is imposable for the to fix all of there problems in a day and after 3 or four months everthing will be normal again... I hav ehad a great experience with them iand i recomend it to anyone here in michigan. One final thing if i have a problem i go to my local office and the people there alway seem to have the answers i need and i don't sit on the phone for hours..... member for 22.1 years, 2 visits, last login: 22.1 years ago lodged 22.1 years ago
Make sure they send you the modem if you order it. I called the number on the website on Jan 23 and they sent me the self installation kit. It came on Feb 1 and there was no modem. So I called them back and told them they forgot to send my modem, Which I am supposed to pay $5 a month to rent. The girl at comcast tells me they forgot to put it into the computer and will do so. I am supposed to get in 3-5 business days. Last Friday (2-8) rolls around, 11 full business days after my initial call, and no modem. I call them back and get the same answer as before, they forgot to put the order in. Now I am pissed, not once but twice. They tell me I can pick one up at my local office so I call them. The guy there ( Coatesville ) tells me they were lying to me, I can't pick one up there. It is a billing station, but a service tech can come install it for free on Wednesday ( today ). My wife ends up calling them back because I am so pissed off and talks to a manager...I should have thought of that. They push it up to Monday and they drop off a Motorola SB4100 Initially I had the cable connected directly to the cat5 cable running up to my room. In there I have a hub for my two PC's. That didn't work so last night, I disconnected the hub and ran it straight to my PC. As soon as I booted up, I was up and surfing. It only took about 2hours or less for Comcast to provision my modem. Initially at about 6:00 last night my speed was at like 1200/128 but after I hooked up my Linksys Wireless router and it got a little later, my speeds went down to about 350/100. Actually I think I tested it while downloading mp3's so it Might not be accurate It kills dialup anyday. less than twice the price of AOL but 10 times better member for 22.1 years, 785 visits, last login: 7.9 years ago lodged 22.1 years ago
This is a multi-part message in MIME format. --Boundary_(ID_iSnGBdHvhEi6GlbinHYVnw) Content-type: text/plain; charset=iso-8859-1 Content-transfer-encoding: 7BIT This company is being unnecessarily ripped in the media. I have had their cable service since the well publicized aol problems of 3 or 4 years ago, and the few problems I have had have been quickly solved by polite people who answer the phone with little wait. All of the recent flap about the Excite bankrupcty was just that: flap. Transition was smooth, a couple of hitches, quickly solved. This company gets my vote. --Boundary_(ID_iSnGBdHvhEi6GlbinHYVnw) Content-type: text/html; charset=iso-8859-1 Content-transfer-encoding: 7BIT This company is being unnecessarily ripped in the media. I have had their cable service since the well publicized aol problems of 3 or 4 years ago, and the few problems I have had have been quickly solved by polite people who answer the phone with little wait. All of the recent flap about the Excite bankrupcty was just that: flap. Transition was smooth, a couple of hitches, quickly solved. This company gets my vote. --Boundary_(ID_iSnGBdHvhEi6GlbinHYVnw)-- (review was emailed from domain comcast.net) lodged 22.1 years ago
Hi, I just signed up with the new "Comcast High-Speed Internet" service yesterday. In the space of ONE DAY, I set up an account,synched my modem and am connecting at an average of 1.3 Mbps. What a complete difference compared to DSL, which I just ditched. DSL was like an extra fiery hot bean burrito: painful going in, and painful going out! I decided to switch to cable because of the cost and the fact that I will be moving in about a year, and think that cable will move with me a whole lot easier than DSL. So,when the DSL was disconnected, they killed my phone dial tone too! Numerous calls to AT&T/Covad, followed by numerous calls to Verizon only seemed to produce finger pointing, each side claimed it was the others fault. Having a strong feeling that this was DSL related, I finally started getting pissed and told the tech support person at AT&T that I would not get off the phone until I had this fixed. Finally, they reactivated the DSL, then deativated it. I got my dial tone back.On to Cable! I bought a DOCSIS cable modem on ebay, called Comcast, told them I wanted the service. The tech support guy seemed pretty happy that I knew what a MAC address and a NIC was!(I go to college for networking, BTW). Anyway, he took my info, the MAC address, serial number and told me to plug the modem in to synch it to Comcast. I did this, then went to class. When I got home, the modem was showing synch, so I plugged my patch cable in and immediately got an average of 1.3 to 1.5 Mbps! I'm just hoping that Comcast doesn't oversell my neighborhood, so that this speed drops over time. It's still a better price, and much, much less of a hair pulling ordeal than DSL. Rock On Comcast! member for 23 years, 75 visits, last login: 21.5 years ago lodged 22.1 years ago
Very stable i get GREAT pings and THATS IT! its good member for 22.4 years, 164 visits, last login: 21.6 years ago lodged 22.1 years ago
Since I've lived here, I've wanted cable modem(I'm 5,000ft too far for any DSL). So finally December 2001, they inform me(after calling them 10 thousand times) that I am servicable. I have a startup kit sent to me(Com21 modem included). Within a day I'm completely setup on my side. BUT.... it just so happens when I moved in here, Comcast completely cut the line at the pole to disconnect the previous owner's cable tv service, so, no signal period in the line. I call Comcast over and over again, but they don't understand, they give me different answers every time I call (for example.... "Not available, sorry sir", "It's the @home to Comcast.net conversion", "I'll transfer you to your local office *transfered and sent back to national line*' endless loop) Tried to get them to hook me up for a month, they told me my line was being activated and that once it is it should work. WRONG. Without a signal, NOTHING will work. So finally after 3 appointments (they didn't even show up for 2 of them), they wire me back at the pole. Cable modem locks up the next morning. Still on the @home network....transitioned that night, midnight. Worked fine after that. 1400/96 average, pings vary depending on server (I've seen 20). Good stuff, once you're hooked up. Thanks for reading my lovely review. Heh. member for 22.1 years, 8 visits, last login: 21.6 years ago lodged 22.1 years ago
I live about 2 miles from town, which isn't too bad.. We've almost always had satellite dishes for everything, till recently. We got cable about 3 years ago and I don't ever recall losing TV. Last friday, we got a call from comcast saying that cable modems are available here now. I wasn't home, so my mom handled the call, signed up to rent the modem, and the guy said give it about 5 - 7 days to get here. Just to clarify the details, I called comcast the next day. They found no order in the system, and nothing saying service was available here. I went through 3 or 4 different people trying to find the order or that it was available here. Finally, the last woman I talked to said it was probably here but not in the system yet, but as for the order she had no idea. I couldn't wait any longer to find out, and since I was planning on buying a modem originally, I took an hour drive to Circuit City and bought a Motorola SURFboard SB4100 modem.. The self-install kit is only $.01 right now, not much of a loss there considering they give ya about 25 feet of RG-6 and a nice span of CAT-5.. When I got home, I couldn't wait, and even thought I was pretty pesimistic, I plugged it into the cable and to my surprise saw "Recieve" "Send" and "Online" light up, and then the "Activity" light began flashing. I quickly plugged it in via USB, installed the driver and rebooted. As soon as I got into windows, AIM popped up.. I checked my 56k modem, not signed on.. I turned it off to make sure I was really on with cable.. and there I was, online with Comcast after years of waiting. After about 3 days, I finally got around to working on my LAN to get everything on with cable.. This is the fun part.. I didn't really want to waste my system resources on NAT software, so I hooked the cable modem directly into the hub.. My main computer came right online, no problems. The others acted like the modem wasn't even there. I did a little bit of research and found out my best and cheapest bet was probably to get another IP.. $6.95/month, I can probably have some fun with it The call to comcast was pure confusion on their part. I asked if they could add another IP, and she couldn't even find me in the system. I wasn't signed up for service with them.. I had never called them with my serial number or MAC address.. but I was online, and I'd been online for 3 days. I talked to managers, supervisors, and pretty much anyone that couldn't figure it out. They said they'd never had this happen, so they didn't really understand what was going on, and I appreciate their honesty. I've still got unactivated and unauthenticated access right now for some odd reason, but they said within about a week I should be in the system and should get a call to set everything up. I honestly don't know how this is happening either, but I'm not complaining. Before the cable modems got here, I was accessing the internet with AOL/DirecPC's 1-way dish.. Downstream was beautiful on this thing, no caps, no limits. I downloaded an average of 10+gb/day, and never heard a word from them about it. The downside to the satellite is the upstream.. which can't be any faster than 31.2kbps by any means, and having to dial up for access. Uploads were slow, but I hardly ever uploaded anyway. The phone lines for AOL were almost always busy, or would cut you off for no apparent reason... we've all heard the horror stories of AOL. The latency, I could deal with as I was never much of a gamer.. But when I switched to cable I realized what I was missing.. Web pages popped up almost immediately, downloads started at the click of a button.. everything was faster. I'd have to say for a person who downloads constantly, that dish would be the best bet (except for being disconnected in the middle of the night while you're downloading all of alt.binaries.*** .) .. but if you want to get things done quick and easy, cable is the way to go.. 14ms to get from New Jersey to California and back.. can ya beat that? All in all, other than the 3 year wait for cable modems, my experience with comcast hasn't been bad at all. It seems i'm probably the only one on in this area so far, and the speeds aren't exactly what they say (comcast says "they're working on it", i'm getting about 750 - 950kbps down/125 - 128kbps up on DSLReports test page, up to 1269kbps on others [i trust dslreport's page more ]) but I'm definitly saving money and time by being on cable. I hope the rest of my "Comcast Experience" goes as well as it has so far. Other than uploading practically freezing my downloading, and a couple problems streaming 300kbps video (if anyone knows why this might be, please email me), everything seems fine. (review was emailed from domain punkass.com) lodged 22.1 years ago
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