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Review by ron71157 See Profile

  • Location: Albuquerque, Bernalillo, NM, USA
  • Cost: $40 per month
  • Install: about 7 days
Consistant speed and connection
used to get 2mps./ now only 1.1 oh well/tech support has no knowledge
always on, good price, dependable
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(ratings match consensus)

Have had a good expierience so far..free modem[after rebates] self-install kit had everytrhing i needed. When the service failed to respond upon install...a technician was at my house in 3 days, solved the problem and i've been on-line ever since[6 months] with one incident of being down. Overall great service , Comcast has done well with the excite fiasco in maintaining itself although as others have noticed the speed has been cut in half since the transition. Oh well still the fastest guy in town..GOOD LUCK!!

member for 23.2 years, 117 visits, last login: 20.4 years ago
lodged 22.1 years ago


Review by ericsaenz See Profile

  • Location: Warrington, Bucks, PA, USA
  • Cost: $39 per month
  • Install: about 3 days
downstream is always around 900kbps...better than everyone I know
Craps out once a week...modem has to be unplugged/replugged
Over all...I'm pretty satisfied
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I get service interruptions once a week or so, the modem has to be unplugged for a minute or two then plugged back in when that happens. Other than that I am quite happy with the service. I'm running a router w/ my home network, sharing the connection across 3 networked computers. Setting up the connection sharing was seamless (cant imagine how it couldnt be, but Ive heard horror stories before). All computers have their own email setup and get good speeds (900kbps downstream average)

member for 22.1 years, 3 visits, last login: 22.1 years ago
lodged 22.1 years ago


Review by normwick See Profile

  • Location: Belleville, Wayne, MI, USA
  • Cost: $44 per month
  • Install: about 4 days
Quick and Easy Install...Installer knowledge outstanding!!!!!
who is answering their phones....they didnt have a clue
great connection for the price and i compared
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(ratings match consensus)

speed 1500/128 as ordered...transition from roadrunner was bumpy to say the least, and a recent ice storm has caused problems, but all in all a great connection for the price....only wish they had nntp/news server access back.

member for 22.1 years, 7 visits, last login: 18.9 years ago
lodged 22.1 years ago

mold guru
join:2002-01-09
Belleville, MI

mold guru

Member

beep beep

Belleville is a small city... I live here and went through the transition on 31 Dec 01, it lasted until 07 Jan 02 with no techs coming out to work on computer. Pages would'nt load, no service for that week other than few websites. I have been with roadrunner until at&t held a majority share then I became a comcast consumer of their valuable pipeline and capped me. Used to get 2-2.5 download or above and above 600 upstream, maybe I expect too much but I am used to page loading before my mouse click... as that is why I ordered it in the first place... aka"word of mouth"






Review by shivernshake See Profile

  • Location: Dryden, Lapeer, MI, USA
  • Cost: $39 per month
  • Install: about 2 days
went bought modem installed self up and running
none
the service is just as fast as went i had it in FL
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(ratings above consensus)

I had mixed feelings when i moved about getting comcast internet in michigan because of all the bad i had heard. But i went to one of there retail stores bought there modem and self install kit, took it home hooked it up and it has worked ever since. The only phone call that i made was to get my e-mail address. After the network switch my modem has still been great. From my modem to the end of comcast network just before i hit the internet i am getting 1.2m d/l and 122 d/l.

On good web sites i am getting about 200-300k download speeds!!!!!!!!!!! I wish i knew what every one is upset about there are always problems with change. I figure if comcast is like and outher company it is imposable for the to fix all of there problems in a day and after 3 or four months everthing will be normal again...

I hav ehad a great experience with them iand i recomend it to anyone here in michigan.

One final thing if i have a problem i go to my local office and the people there alway seem to have the answers i need and i don't sit on the phone for hours.....

member for 22.1 years, 2 visits, last login: 22.1 years ago
lodged 22.1 years ago

mold guru
join:2002-01-09
Belleville, MI

mold guru

Member

Can this be real

My God I wish I had a few Lapeer reps in Wayne, MI. All I could get was a piece of paper with the phone # for a 4 hour hold time.. then when I reached a tech we were disconnected. Can you give me name of rep? I have questions about which registry entries to delete and those to change so I may get my desktop back to normal? I installed the CD they supplied and will not reformat, fdisc_ mbr and all that good stuff.
"A Mexican newspaper reports that bored Royal Air Force pilots stationed
on the Falkland Islands have devised what they consider a marvelous new
game. Noting that the local penguins are fascinated by airplanes, the
pilots search out a beach where the birds are gathered and fly slowly
along it at the water's edge. Perhaps ten thousand penguins turn their
heads in unison watching the planes go by, and when the pilots turn
around and fly back, the birds turn their heads in the opposite
direction, like spectators at a slow-motion tennis match. Then, the
paper reports "The pilots fly out to sea and directly to the penguin
colony and overfly it. Heads go up, up, up, and ten thousand penguins
fall over gently onto their backs."
-- Audobon Society Magazine

[text was edited by author 2002-02-14 02:02:29]
cabIeguy
join:2002-02-04
Schenectady, NY

cabIeguy

Member

Try these...

First uninstall Comcast Support from add/remove programs.

Next go here to repair your winsock:
»people.mw.mediaone.net/tech522

If that don't help, then try uninstalling your NIC, reboot, then reinstall the drivers for it.

All that has solved most problems. If you can't reach secured sites, then perhaps a new modem is in order.
cabIeguy

cabIeguy

Member

...

I think your problems with not being able to formatting has nothing to do with the disc but rather the commands you are using. It isn't fdisc_ mbr, it's fdisk /mbr.
mold guru
join:2002-01-09
Belleville, MI

mold guru

Member

Re: ...

i deliberately put the _ instead of a / so those who are unfamiliar with dos commands dont create more havoc for themselves. I did add/remove, but it does'nt remove the registry changes that were made by the CD ( virtual ) that was supplied from comcast for the changeover.

Review by lzrdkng14 See Profile

  • Location: Downingtown, Chester, PA, USA
  • Cost: $45 per month
  • Install: about 20 days
Fast most of the time and works good for d/l mp3's
Took them 13 business days to get me the modem
Only option besides dialup and kills it
Pre Sales information:
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(ratings match consensus)

Make sure they send you the modem if you order it. I called the number on the website on Jan 23 and they sent me the self installation kit. It came on Feb 1 and there was no modem. So I called them back and told them they forgot to send my modem, Which I am supposed to pay $5 a month to rent. The girl at comcast tells me they forgot to put it into the computer and will do so. I am supposed to get in 3-5 business days.

Last Friday (2-8) rolls around, 11 full business days after my initial call, and no modem. I call them back and get the same answer as before, they forgot to put the order in. Now I am pissed, not once but twice. They tell me I can pick one up at my local office so I call them. The guy there ( Coatesville ) tells me they were lying to me, I can't pick one up there. It is a billing station, but a service tech can come install it for free on Wednesday ( today ). My wife ends up calling them back because I am so pissed off and talks to a manager...I should have thought of that. They push it up to Monday and they drop off a Motorola SB4100

Initially I had the cable connected directly to the cat5 cable running up to my room. In there I have a hub for my two PC's. That didn't work so last night, I disconnected the hub and ran it straight to my PC. As soon as I booted up, I was up and surfing. It only took about 2hours or less for Comcast to provision my modem. Initially at about 6:00 last night my speed was at like 1200/128 but after I hooked up my Linksys Wireless router and it got a little later, my speeds went down to about 350/100. Actually I think I tested it while downloading mp3's so it Might not be accurate It kills dialup anyday. less than twice the price of AOL but 10 times better

member for 22.1 years, 785 visits, last login: 7.9 years ago
lodged 22.1 years ago


CitizenX9
join:2002-01-09
Longview, TX

CitizenX9

Member

Speed test again plz

Hey could you run your speed test again, i'm getting a linksys wireless router soon for my 1mbps/512kbps cable modem and i don't want to find out that it will drag my speeds down.

Blasted1
@home.net

Blasted1

Anon

Re: Speed test again plz

1mbit and 512k up? who offers that package?
cybercho
join:2002-02-11
North Wales, PA

cybercho to CitizenX9

Member

to CitizenX9
said by CitizenX:
Hey could you run your speed test again, i'm getting a linksys wireless router soon for my 1mbps/512kbps cable modem and i don't want to find out that it will drag my speeds down.
Hey man....like the guy just said, he was downloading mp3s which will skew the speed tests. Having the wireless router doesn't affect your speeds at all. I'm using Verizon DSL with a wireless network and it doesn't affect speeds. Go ahead and buy it. Better yet, get SMC or Belkin. I've tested them both and work better than linksys or d-link. Good luck.

Review by (hidden by request)

  • Location: Grosse Pointe, Wayne, MI, USA
  • Cost: $44 per month
Customer Service
a little pricey
Pre Sales information:
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(ratings above consensus)

This is a multi-part message in MIME format.

--Boundary_(ID_iSnGBdHvhEi6GlbinHYVnw)
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: 7BIT

This company is being unnecessarily ripped in the media. I have had their cable service since the well publicized aol problems of 3 or 4 years ago, and the few problems I have had have been quickly solved by polite people who answer the phone with little wait. All of the recent flap about the Excite bankrupcty was just that: flap. Transition was smooth, a couple of hitches, quickly solved. This company gets my vote.

--Boundary_(ID_iSnGBdHvhEi6GlbinHYVnw)
Content-type: text/html; charset=iso-8859-1
Content-transfer-encoding: 7BIT

This company is being unnecessarily ripped in the
media. I have had their cable service since the well publicized aol problems of
3 or 4 years ago, and the few problems I have had have been quickly solved by
polite people who answer the phone with little wait. All of the recent
flap about the Excite bankrupcty was just that: flap. Transition was
smooth, a couple of hitches, quickly solved. This company gets my
vote.

--Boundary_(ID_iSnGBdHvhEi6GlbinHYVnw)--

(review was emailed from domain comcast.net)
lodged 22.1 years ago

ripper69
join:2000-06-22
Detroit, MI

ripper69

Member

???

do you work for comcast?

Review by ej372 See Profile

  • Location: Norristown, Montgomery, PA, USA
  • Cost: $39 per month
  • Install: about 1 days
Easy setup, Friggin FAST,Smooth ride compared to DSL
Some of the sales/tech support didn't know what they were talking about!
Comcast isn't going anywhere soon, I'm Happy, so far so good!
Pre Sales information:
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(ratings above consensus)

Hi, I just signed up with the new "Comcast High-Speed Internet" service yesterday.

In the space of ONE DAY, I set up an account,synched my modem and am connecting at an average of 1.3 Mbps. What a complete difference compared to DSL, which I just ditched. DSL was like an extra fiery hot bean burrito: painful going in, and painful going out! I decided to switch to cable because of the cost and the fact that I will be moving in about a year, and think that cable will move with me a whole lot easier than DSL. So,when the DSL was disconnected, they killed my phone dial tone too! Numerous calls to AT&T/Covad, followed by numerous calls to Verizon only seemed to produce finger pointing, each side claimed it was the others fault. Having a strong feeling that this was DSL related, I finally started getting pissed and told the tech support person at AT&T that I would not get off the phone until I had this fixed. Finally, they reactivated the DSL, then deativated it. I got my dial tone back.On to Cable! I bought a DOCSIS cable modem on ebay, called Comcast, told them I wanted the service. The tech support guy seemed pretty happy that I knew what a MAC address and a NIC was!(I go to college for networking, BTW). Anyway, he took my info, the MAC address, serial number and told me to plug the modem in to synch it to Comcast. I did this, then went to class. When I got home, the modem was showing synch, so I plugged my patch cable in and immediately got an average of 1.3 to 1.5 Mbps!

I'm just hoping that Comcast doesn't oversell my neighborhood, so that this speed drops over time. It's still a better price, and much, much less of a hair pulling ordeal than DSL.

Rock On Comcast!

member for 23 years, 75 visits, last login: 21.5 years ago
lodged 22.1 years ago

alnhause
join:2001-11-11
Albuquerque, NM

alnhause

Member

comcast high speed internet

SINCE COMCAST CHANGED OVER TO THERE OWN NETWORK
IT HAS BEEN VERY GOOD AND I HAVE NO PROBLEMS WITH THE NETWORK.
LemonTonic
join:2001-06-22
Westminster, MD

LemonTonic

Member

Re: comcast high speed internet

Great to hear, we're doing what we can for everyone

Lionel Trayne
@wndsrs01.ga.comcast.

Lionel Trayne

Anon

Comcast spreads spyware.

They send you a letter telling you to download a program to upgrade your email. When you run it it covers your screen with a window. While the window's up they launch Belarc Advisor and download a snapshot of your computer including software license numbers.
Belarc's website says it isn't used to spy but Comcast has a licensed hacked version and they get all your private info. You can make the changes yourself. just call tech support and they'll walk you through it.
Whatever you do, don't use "Comcast.exe"
LemonTonic
join:2001-06-22
Westminster, MD

LemonTonic

Member

Re: Comcast spreads spyware.

What? Where do you get this information? a licensed hacked version? I don't believe thats legal...
timbo18
join:2002-02-04
Utica, MI

timbo18

Member

Re: Comcast spreads spyware.

So what is this downloaded software sending back anyway? They shouldn't need to send anything back off of my PC to setup a mail account.

joan a
Premium Member
join:2001-06-15
Troy, MI

joan a to Lionel Trayne

Premium Member

to Lionel Trayne
I'm not a company provocateur/shill like puckerpuss, but I will tell you you're full of shit.

Granted, the setupware does a hardware configuration check, and not only writes it to the registry (win9x, not sure about DEC code based win) for when Comcast is going to try to do a microsquish and shove an "activation" down our throats, but sends it off for the marketing schlepps at Comcast use to decide what advertising we're going to be spammed with by them, but there's NOTHING in the data stream that's sent back to them that identifies anything but what DAI you're running over your OS and what version browser(s) and email client(s) you've got installed. It took a LONG time for it to run on my system; I checked everything it tried to send back for evidence of them getting too nosy for their own good before they got it, and NEVER would have let any of the information to go back to them as it was assembled if I wasn't sure that I could tell them to bugger off based on attempted violations of Federal law regarding unauthorized access of information of a computer system; they would have received unusual and unsettling data to fill in the fields of their database if they had tried.

If your box is so anemic that having the broadjump and tioga ware running takes it to its knees, either get a better box, or don't let the garbage run.

All in all, you've got a LOT less to worry about from Comcast's snoopware than you do from the trojans you've got running on your box right now.
timbo18
join:2002-02-04
Utica, MI

timbo18

Member

Re: Comcast spreads spyware.

Did you read the article in todays Detroit Free Press about how Comcast is track all the sites we go to and tracking the information that we are sending over the web including password and Credit Card numbers?

Review by gates11 See Profile

  • Location: Rockville, Montgomery, MD, USA
  • Cost: $40 per month (month by month)
  • Install: about 1 days
ITS EXTREAMLY STABLE!
not many... well speeds not like a )C-768
ITS GOOD
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(ratings above consensus)

Very stable i get GREAT pings and THATS IT! its good

member for 22.4 years, 164 visits, last login: 21.6 years ago
lodged 22.1 years ago







Review by smassey See Profile

  • Location: Harleysville, Montgomery, PA, USA
  • Cost: $44 per month (6 month contract)
  • Install: about 30 days
Just a bit faster than my old 56k
Sales and Tech SUCKS
Good stuff once you are up and running
Pre Sales information:
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Value for money:
(ratings match consensus)

Since I've lived here, I've wanted cable modem(I'm 5,000ft too far for any DSL). So finally December 2001, they inform me(after calling them 10 thousand times) that I am servicable. I have a startup kit sent to me(Com21 modem included). Within a day I'm completely setup on my side. BUT.... it just so happens when I moved in here, Comcast completely cut the line at the pole to disconnect the previous owner's cable tv service, so, no signal period in the line. I call Comcast over and over again, but they don't understand, they give me different answers every time I call (for example.... "Not available, sorry sir", "It's the @home to Comcast.net conversion", "I'll transfer you to your local office *transfered and sent back to national line*' endless loop) Tried to get them to hook me up for a month, they told me my line was being activated and that once it is it should work. WRONG. Without a signal, NOTHING will work. So finally after 3 appointments (they didn't even show up for 2 of them), they wire me back at the pole. Cable modem locks up the next morning. Still on the @home network....transitioned that night, midnight. Worked fine after that. 1400/96 average, pings vary depending on server (I've seen 20). Good stuff, once you're hooked up. Thanks for reading my lovely review. Heh.

member for 22.1 years, 8 visits, last login: 21.6 years ago
lodged 22.1 years ago


mcwhom
@lpaxtn01.pa.comcast.

mcwhom

Anon

Comcast in Pa

I had comcast cable last year and it was great, fast reliable, down for a total of about six hours in 10 months. I was very happy but had to move. New location was not serviceable( I wanted to cry, dsl sucks). Finally I saw the trucks rolling and my hopes went sky high Then the telemarketers started calling, I said hell yes, hook me up. Next thing I know I have showtime on my Digital cable?? Called comcast. yep showtime ordered, I said no so they turned it off. No pending cable order and the rep said not servicable. Help! I was told to call back after Feb 5th when they could start to enter orders. I waited and called back, no pending order and was told they still could not enter one A couple of hours later my telemarketer called me (wow) and said they could install sooner, I said "Hell yes" .
The installer showed up and was very nice but really was only a hardware tech and new nothing about it. I was surprised to see no setup, no software, nothing. Hell I still don't have a user name but that is ok because I work for a major ISP and don't really need any of that. Got a good signal on the modem, nic sees the connection but it is dead. Tech knew nothing but agreed it looked like a connection. I let him go thanking him for the hardware and called comcast tech support. They said there was problem and I should call back in a few hours. I did. That person was clueless as well, wanted to setup an appointment for another installer. I explained I have an active line, just no throughput, connection through their servers. Told her I would not setup an appointment and hung up. By the way the wife laid into me for being rude and mean to the tech. I say they should train the techs better.
Watched the modem for the next two days cycle through periods of connectivity. Whenever the lights went solid (Motorolla Surfboard) I would try the connection. Finally Saturday afternoon it pulled a webpage (one) and died. cold boot cycle modem, got lights and tried again. Nothing! A few hours later I was getting a few pages then the connection would freeze. I am using Windows XP and I hate it. Checked all my settings, turned off my free version of zone alarm, I think it is a good quality free program. Nothing but cold booting would work, then I tried disabling the connection and reenabling it. both of these efforts would get my connection back for a few minutes before it would freeze. Turned of my computer and went to bed. Now this morning I have been surfing for 2.5 hours solid. Porn sites, speed tests, streaming media, all good, I am so happy lol.
Speed sucks compared to what I had last year but rock over what I could get on my crappy phone lines. I am sure there will be coming changes to this connection. Please comcast, raise the speed caps, build or by infrastructure and do not put usage limits on the line.

Review by zzz

  • Location: Bridgeton, Cumberland, NJ, USA
  • Cost: $40 per month
Service without activation, surprisingly.
Comcast is Clueless.
I've got access.. I'm saving $20+ per month.. No more busy signals!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Value for money:
(ratings above consensus)

I live about 2 miles from town, which isn't too bad.. We've almost
always had satellite dishes for everything, till recently. We got cable
about 3 years ago and I don't ever recall losing TV.

Last friday, we got a call from comcast saying that cable modems are
available here now. I wasn't home, so my mom handled the call, signed
up to rent the modem, and the guy said give it about 5 - 7 days to get
here.

Just to clarify the details, I called comcast the next day. They found
no order in the system, and nothing saying service was available here.
I went through 3 or 4 different people trying to find the order or that
it was available here. Finally, the last woman I talked to said it was
probably here but not in the system yet, but as for the order she had no
idea.

I couldn't wait any longer to find out, and since I was planning on
buying a modem originally, I took an hour drive to Circuit City and
bought a Motorola SURFboard SB4100 modem.. The self-install kit is only
$.01 right now, not much of a loss there considering they give ya about
25 feet of RG-6 and a nice span of CAT-5..

When I got home, I couldn't wait, and even thought I was pretty
pesimistic, I plugged it into the cable and to my surprise saw "Recieve"
"Send" and "Online" light up, and then the "Activity" light began
flashing. I quickly plugged it in via USB, installed the driver and
rebooted. As soon as I got into windows, AIM popped up.. I checked my
56k modem, not signed on.. I turned it off to make sure I was really on
with cable.. and there I was, online with Comcast after years of
waiting.

After about 3 days, I finally got around to working on my LAN to get
everything on with cable.. This is the fun part.. I didn't really want
to waste my system resources on NAT software, so I hooked the cable
modem directly into the hub.. My main computer came right online, no
problems. The others acted like the modem wasn't even there. I did a
little bit of research and found out my best and cheapest bet was
probably to get another IP.. $6.95/month, I can probably have some fun
with it

The call to comcast was pure confusion on their part. I asked if they
could add another IP, and she couldn't even find me in the system. I
wasn't signed up for service with them.. I had never called them with my
serial number or MAC address.. but I was online, and I'd been online for
3 days. I talked to managers, supervisors, and pretty much anyone that
couldn't figure it out. They said they'd never had this happen, so they
didn't really understand what was going on, and I appreciate their
honesty. I've still got unactivated and unauthenticated access right
now for some odd reason, but they said within about a week I should be
in the system and should get a call to set everything up. I honestly
don't know how this is happening either, but I'm not complaining.

Before the cable modems got here, I was accessing the internet with
AOL/DirecPC's 1-way dish.. Downstream was beautiful on this thing, no
caps, no limits. I downloaded an average of 10+gb/day, and never heard
a word from them about it. The downside to the satellite is the
upstream.. which can't be any faster than 31.2kbps by any means, and
having to dial up for access. Uploads were slow, but I hardly ever
uploaded anyway. The phone lines for AOL were almost always busy, or
would cut you off for no apparent reason... we've all heard the horror
stories of AOL. The latency, I could deal with as I was never much of a
gamer.. But when I switched to cable I realized what I was missing..
Web pages popped up almost immediately, downloads started at the click
of a button.. everything was faster.

I'd have to say for a person who downloads constantly, that dish would
be the best bet (except for being disconnected in the middle of the
night while you're downloading all of alt.binaries.*** .) .. but if you
want to get things done quick and easy, cable is the way to go.. 14ms to
get from New Jersey to California and back.. can ya beat that?

All in all, other than the 3 year wait for cable modems, my experience
with comcast hasn't been bad at all. It seems i'm probably the only one
on in this area so far, and the speeds aren't exactly what they say
(comcast says "they're working on it", i'm getting about 750 - 950kbps
down/125 - 128kbps up on DSLReports test page, up to 1269kbps on others
[i trust dslreport's page more ]) but I'm definitly saving money and
time by being on cable. I hope the rest of my "Comcast Experience" goes
as well as it has so far. Other than uploading practically freezing my
downloading, and a couple problems streaming 300kbps video (if anyone
knows why this might be, please email me), everything seems fine.

(review was emailed from domain punkass.com)
lodged 22.1 years ago

Gajate
join:2005-02-18
Bridgeton, NJ

Gajate

Member

Problem listed in forum

I can probably give you a hand if you are still having the same problem. I'm here in Bridgeton and you can contact me at:

gajate1@comcast.net