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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5756 reviews (2491 good) (1671 bad)
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Review by Big A See Profile

  • Location: Lombard,Du Page,IL
  • Cost: $198 per month
  • Install: about 3 days
Good "I negotiate for a better price and they have always given one I'm happy with."
Bad "Some Reps Could Be Better Informed"
Overall "Works For Me"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Support is in need of support themselves. Seems the number one solution to everything is unplug everything, wait 10 minutes and hook everything back up again. Of course that does not always work. It my case it never worked.

My installation experience was horrible. The first (note I said first) installation tech threw the installation together so fast and literally flew out of here. I found out why he was in such a hurry to get out of here later on. When I finally sat down to access my nice new high speed Internet service I found the modem was not working. The installer didn't bother to check the line to see if it was functioning properly.

Two days later another installation tech came out who was nice enough and seemed to be concerned with the problem. Fooled around tightening connections, rearranging cables and stated all was well. That connection lasted for 20 minutes after he left.

The next day the real installation tech arrived. A Comcast employee. He knew at once what the problem was. Seems the splitter I had initially been given was old and no good. I never would have achieved a stable connection using that no matter what anyone did. All he did was give me a new splitter and I've been on my way ever since.

It truly depends on who rings your bell to install your service how well the job will be done. If it's contract employee, look out!

12/16/05 - I signed up for Digital Voice. The price is high for VOIP compared to the prices I've seen for some of the other VOIP services. If you are a subscriber to both Comcast HSI and Cable Television you get the cheapest price. For my area that's $39.95 (before taxes, fees or charges for extras you may want like, Non Published Listing). The total amount of my taxes are $6.20. Fees and extras is $2.94 making the total bill $49.09 per month.

So far, the service works well and I must say this installation experience was excellent.

08/18/2014 - Well a lot has changed since my initial review 10 years ago and some things have not such as customer support. It still sucks IMO. The one good thing about customer support today vs 10 years ago is a lot of things are self support. I guess that's not so good for someone who may be a bit challenged by self install kits and such. Works for me. I'd rather do stuff myself when needed. Service calls are made within 1 to 3 days. We had some sort of partial outage last week where you could not access certain websites BBR being one of them for several hours. That is rare can't remember when that happened. Other than that I'd say disruptions in service or few and not often that the entire system is down. It will be one of the services while the others still work and does not last long. Fixed within minutes rarely hours and I don't remember ever having days without service at least not in my area.

One big change I think is price structure. 10 years ago there was no bundling. At the time of my previous reviews all products were offered at seperate prices. There was Cable TV then HSI and finally VOIP. After the offering of VOIP bundling of services was offered and was less expensive if you desired to have at least two of their services. Having all three gets you the best bang for your buck. There are still old fogies like myself who desire a in home phone so this fits the bill for me.

I'm always on some sort of reduced price special so I never pay the whole package price for my selected package. I negotiate a deal with the retention department for what results in a lower rate than any advertised or that are shown. Deals are usually for 12 months and at the end of the deal I call and ask at once to speak to the retention department. Only this department can do this so DON'T talk to regular customer service. If they can't keep me at or below the price I had I will go to a competitor. Have not had to do that yet.

Right now I have what's called the HD Premier Xf Triple Play Bundle which is Cable TV, HSI and VOIP. This package gives you 260+ HD channels with ON Demand, Xfinity online movies and TV, 1 free DVR and of course email accounts along with some sort of Constant Guard Protection Suite with Norton which I don't use. HSI (105mbps) with WiFi and free nationwide hotspots. VOIP nationwide calling with text messaging, caller ID bla bla bla. The listed price for this package is $244.38 which includes fees. I pay $198.87 for this package out the door with my discount which is $20.00 cheaper than what I paid last year for exactly what I had before. I'm happy.

member for 11.8 years, 3582 visits, last login: 30 days ago
updated 73 days ago

Comments:

Review by RightHere2 See Profile

  • Location: Sammamish,King,WA
  • Cost: $50 per month
Good "Fast, reliable connection"
Bad "Customer service, have to re-negotiate for deals every yr"
Overall "I'd probably still stay with Comcast even if there were other High Speed options"
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I've got BLAST! service from them (HSI only, no TV). I've found Comcast to be far more reliable than the previous provider I had (Broadstripe), in addition to offering significantly faster upload/download speeds. I believe I've had their service for roughly 4yrs now. In that time, I can recall maybe 2 small periods of time where I was without service, and I think once where I lost service for more than a day.

I don't like that I have to call up every 6-12m when my current discount ends to find out if there's another one that applies to me. I'd much rather see them lower rates across the board, and not make me have to do this. But in the end, I pay what I feel is a reasonable amount for the quality of service they provide.

member for 11.7 years, 515 visits, last login: a few hours ago
lodged 74 days ago

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Review by VIPerND See Profile

  • Location: Granger,St Joseph,IN
  • Cost: $135 per month
Good "get faster than advertised"
Bad "a bit pricey"
Overall "competitors in area too slow"
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(ratings match consensus)

ordered 50/10, get 57.7/11.5
TV, internet, phone. Will be dropping phone soon as no longer needed.

member for 9.6 years, 460 visits, last login: 18 days ago
updated 75 days ago

Comments:
floydb1982

join:2004-08-25
Kent, WA

Move to Europe

Move to Europe were they have much faster broadband at way cheaper prices. Problem solved.






Review by therube See Profile

  • Location: Catonsville,Baltimore,MD
  • Business customer Business customer
  • Cost: $180 per month (24 month contract)
  • Install: about 12 days
Good "Faster Internet Speeds & More Featured Telephone Package for a bit less then existing DSL/Tele"
Bad "None"
Overall "Better value then available from Verizon FIOS"
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Verizon Online DSL
4 Tele lines + Internet.

Sales.
They play games with you, of course. Never give you a "bottom dollar" price, but purposely want to "up-sell" for what you know should be included already & in the end, ends up being included.

Install.
Two parts. First they come out & pre-wire. Run cable from pole to building, into closet & then a jump to existing (DSL) modem/router. After that is done, the install guy comes out & actually connects the phone lines, install the modem & router & ties it all together. Sets up the network (initially 10.10.xxx.xxx, but should have asked first & would have saved him the time to switch it to 192.168.xxx.xxx). All was working when he finished.

You need to question, steer, the guys, the pre-wire guys in particular, as if you don't, they're more likely to do whatever is convenient for them, rather then what is right for you. There was a particular disconnect with the pre-wire guys, but they got it right in the end.

So "co-ordination" could have been better, but it was nothing more or less then expected.

Reliability.
Only a few days so far. And we've had our first (momentary) drop. And again, I'd expect nothing more or less. Though overall, I expect it to be reliable.

Customer service.
Of course the first bill was incorrect. And too much time had to be taken to resolve it. Whether it ends up being resolved, then next bills will tell.

Value.
A better value then Version (FIOS) was able to quote. More features & less cost. Version (going from DSL to FIOS) was essentially doing nothing more then increasing our Internet speed. The lines & features that we had would remain unchanged (unless we "upgraded", i.e. paid more $$). And the same features are already included in Comcast's pricing. And (I'll have to review closer, but) there should be significant differences in "BS" charges between Comast & FIOS. "Regulatory" fees & connectivity charges... (Comcast) & carrier charges & line & recovery charges & USF's & long distance access fees & admin charges... (FIOS).

And that, the BS fees, plus the non-competitive package (actually no package) that FIOS put together is where they lost it.

Website:
"Business" has a different site from your home Comcast site. Looks different. Works different. And all for the added benefit - of being different. And that sucks, IMO. I've got to figure out where to go to do things, twice. Take what I'm used to & change it - for no reason at all, except to be different. And then I wanted to block some incoming telephone numbers, but I'll be if I could figure out where to go to do it? So I had to call & ask. And like you should expect it to be somewhere under your "Business" login. Damn if I saw it. Not at »business.comcast.com/ but instead you go to something totally different at »voiceportal.comcast.com. Dumb! (And its not like Comcast has an exclusive in this club. Verizon is no different.)

member for 9.9 years, 2380 visits, last login: a few hours ago
lodged 77 days ago

Comments:

Review by Tycho See Profile

  • Location: Grandville,Kent,MI
  • Cost: $59 per month
  • Install: about 2 days
Good "Solid 20/3.5 mbps connection, very good reliability (Bonus: great HD signal)"
Bad "None really other than no 50 mbps connection offered yet."
Overall "While the March price increase ($3 a month) wasn't terrible it is the best bang for buck ISP in the area."
Pre Sales information:
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Long time DSLReports reader first time review. My current ISP here in Grand Rapids, Michigan is Comcast. I have had them since January of 2008 and overall I gotta say they have great customer service and reliability so far. My neighborhood has ground cables and my block box is on my property so I was able to supply my own (3ghz rated Coax) cabling from the box all of the way to my house. This paired with using a 2ghz Monster Cable splitter gives me a nice signal.

I currently have the Blast! package which advertises a top speed of 20/4 mbps. I gotta say that even at peak usage times I get at or just under that rated speeds. The connection is very solid and I have my router setup for Google DNS server info so I have only had one partial day of downtime in the last 6 months.

As for the Bandwidth Cap issue that some people have I personally think 250gb is a reasonable cap limit. Even though I don't online game much anymore I still stream Netflix and upload files to the Cloud and don't come close to touching the limit.

Overall unless Verizon restarts Fios and brings it to Grand Rapids, I am going to stick with Comcast.

-Update 8-19-14 - So Comcast started offering a sweet deal here in GR. For 12 month I can get the Blast! package here for $4 less than I am currently paying and they through in HBO. Pretty sweat deal and I still can't wrap my head around the idea of having Internet that is 33x faster than my first DSL connection back in 2000. It looks like they are working hard to try and improve there CS rep. The salesmen was super friendly and the tech that activated it over the phone was nice and polite. I am very impressed.

member for 14.2 years, 1101 visits, last login: 2 days ago
updated 82 days ago

Comments:

Review by Bachinator See Profile

  • Location: Flint,Genesee,MI
  • Cost: $62 per month
Good "Reliable"
Bad "I avoid talking to technical support"
Overall "Good value for the money"
Connection Reliability:
Tech Support:
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Original install in year 2000. Have updated the cable modem twice. Originally a DOCSIS 1. Upgraded to a Surfboard 5120 DOCSIS 2 in 2007, then upgraded to a Cisco DPC3008 DOCSIS 3.0 in July 2014 when a nearby lightning strike took out the 5120. The DPC3008 has been reliable so far, but as it seemed to be running a bit hot I stood it up on end and now it is running cooler.

I have the 25/5 "Performance" tier, and speed tests confirm that I get slightly better than the tiered speed. Service outages over the 14 years have been rare.

member for 278 days, 394 visits, last login: a few hours ago
lodged 85 days ago

Comments:

Review by mikev See Profile

  • Location: Leesburg,Loudoun,VA
  • Cost: $65 per month
  • Install: about 3 days
Good "Blazing fast internet!"
Bad "Nothing yet"
Pre Sales information:
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(ratings above consensus)

My Other Reviews

·Verizon FiOS
·Callcentric
While I did sign up for Comcast's Blast Plus service (105Mbps internet plus Digital Economy TV, non-HD), I'm only really using the internet portion of the service. The TV box is hooked up to a Slingbox so I can watch it wherever I am... except home. Internet service is fast and seems to be reliable, with strong signals showing on my modem. I'm getting better than the advertised speeds on the down side, which is where it matters!

The technician arrived within the scheduled window and did what he needed to do and was done in less than an hour.

It's only been a week, but I'm a happy customer so far.

member for 12.5 years, 763 visits, last login: a few minutes ago
updated 86 days ago

Comments:

Review by Acct101 See Profile

  • Location: Bensalem,Bucks,PA
  • Cost: $160 per month
  • Install: about 7 days
Good "Great picure and fast internest speeds"
Bad "Sports packages are not in HD"
Overall "I am much happier since I moved back to Comcast."
Pre Sales information:
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My Other Reviews

·Verizon FiOS
·T-Mobile US
I am really impressed with the quality of the services Comcast offered to me. It's the best I have very had. Comcast has really gotten their act together. A+++


member for 3.1 years, 505 visits, last login: 2 days ago
updated 89 days ago

Comments:






Review by hoserama See Profile

  • Location: Tomball,Harris,TX
  • Cost: $65 per month
  • Install: about 5 days
Good "Awesome constant speed & latency, reliable connection"
Bad "Expanding caps loom over the death of Comcast being a good bargain"
Overall "Buy now with the understanding you may move later if they expand caps to Houston market area"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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(ratings match consensus)

My Other Reviews

·AT&T U-Verse
Having spent a year with AT&T I decided to switch to Comcast for the following reasons: more speed for the dollar.

I was eyeballing their Blast! package which for the Houston area market at the time I purchased (Oct 2013) is 50Mbit down/10Mbit up.

Since Comcast is trying to make profit from renting cable modems, I opted to buy my own. I purchased a Motorola SB 6141 from Amazon and completed my on-line sign up for Comcast.

My first impression of the on-line signup for Comcast service was not a good one. I felt it ridiculous I needed to pay them for a self-install kit which consisted of a splitter, coax cable, and a network cable; most people already have these. Comcast considers this a requirement and will not allow you to not purchase it.

It took about five days to receive the kit. The kit was given to the dog as a chew toy and I begun the install process. Comcast *TRIES* to make this a fairly painless and easy process. The cable modem during the install process will actually divert the web browser on your computer to the proper activation webpage to complete the process. In theory if it works, its very painless and easy for anyone to do. Unfortunately, the downfall of this easy process was literature sent with my self install kit did not explain exactly how to do it. Instead, I tried going to a Comcast activation page by manually typing in the URL which may or may not have been the issue why by self-install failed.

I had to call the dreaded phone support. After several minutes of being on hold I wrestled the self install kit from the dog and began chewing on it myself. When I finally got through to someone I realized the self install kit was to be used to tie around your own neck in the event you have to call Comcast phone support; its brutal! For something as simple as activating my cable modem over the phone, it took literally 12 minutes with a non-native English speaking Comcast employee to communicate to them the MAC ID of the cable modem, have it correctly repeated, and then he wanted me to give it back to him again.

So that's the bad. The good about it is, ever since the self install was completed via phone support all has been well. In fact, I can say all has been PERFECT. I always get the advertised speeds. Speedtests inside and outside Comcast exceed the advertised speed of 50/10mbit. I have never experienced an outage even for a few moments. During the peak hours of the day, I do not experience sub-standard speeds.

You can read all the reviews you want about an ISP and there will always be bad as well as good reviews. In my opinion, if you are looking to get Comcast in the Houston market area and are moving into a new home or recently built home, you should be fine. My house is a 2012 construction. The drop to my house stretches about 250 feet which is relatively close. All houses in my neighborhood are now complete and granted there are a fair share of residents who have AT&T but with a housing development of over 400 homes, I am impressed with the quality of service I am receiving in my house.

My only concern moving forward is the future of Comcast and how it appears to be spreading coverage of its caps. This family of five (2 adults, 3 kids) use on average 1tb a month. Xbox live, PC's, laptops, and another half dozen wifi devices. We are a connected family! Even my refrigerator and thermostats are connected. If Comcast begins rolling out their caps into the Houston area as they did others my internet bill alone would exceed several hundred dollars. This is the downside to Comcast and when implemented in all markets will result in fierce competition by other ISPs to gain Comcast's lost customer-base.

7/31/14 UPDATE:

Since obtaining service my internet connection has been flawless. There has not been any periods of high latency or slow speeds. Yesterday, on 7/30/14, my Blast service experienced a speed upgrade as part of a Comcast initiative to roll out faster speeds. My Blast service went from 50/10mbit to 105/10mbit.

There was one outage created by a neighbor digging in his yard, breaking the cable going to my house. Comcast was at my house within two hours to replace but failed to bury the cable. After 5 weeks of calling customer service about the matter, I ended up resolving the issue by filing a BBB complaint. The issue was resolved promptly.



member for 12.9 years, 206 visits, last login: 10 days ago
updated 91 days ago

Comments:

bigjohn

join:2005-05-26
Woodstock, GA
kudos:1

CAPS will come...

They're here in ATLANTA now.
Comcast is doing this market by market to keep the groundswell of HATE / Complaint against them to a minimum... If caps come to your area, remember - comcast is a government authorized monopoly. Contact your state government / county government and complain!
JohnShade

join:2009-03-07
Pearland, TX

Re: CAPS will come...

"comcast is a government authorized monopoly" Nope, bigjohn, no cable company is a government authorized monopoly. All cable companies have !!contracts!! with the local municipal governments to operate in the area for which the company pays fees. Your idea about contacting the Local/State goverenment is correct, however. The truth is, as people vote with their wallets, companies will alter their policies. That's called capitalism

Review by PaulHikeS2 See Profile

  • Location: Manchester,Hillsborough,NH
  • Cost: $55 per month
  • Install: about 1 days
Good "Speed, Reliability"
Bad "can't really think of any"
Overall "Satisfactory. Does exactly what I expect it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

For me, this is like a review of electricity. When I turn on a light, it comes on. Same with my internet. It always does exactly what i expect it to do.

member for 11.6 years, 2048 visits, last login: a few hours ago
updated 93 days ago

Comments: