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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5763 reviews (2493 good) (1674 bad)
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Review by jimdm See Profile

  • Location: Muncy,Lycoming,PA
  • Cost: $64 per month
  • Install: about 1 days
Good "Extremely fast speeds, good spam filtering, very few outages."
Bad "Price keeps going up, tech support is still just a waste of time."
Overall "Has been reliable and really has no competition in this area. "
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Speed Package is Blast, 105/10.

Purchased own modem, Zoom 5341J.

If you want tech support or special deals, good luck.

Too bad Comcast Direct isn't an option anymore.


member for 13.5 years, 4715 visits, last login: a few hours ago
updated 66 days ago

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Review by mlohr See Profile

  • Location: Ellicott City,Howard,MD
  • Cost: $58 per month (month by month)
  • Install: about 1 days
Good "Fast Connection"
Bad "Slow upspeed and must run comcast install software"
Overall "Decent deal"
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My Other Reviews

·Verizon FiOS
Had Problem with rain starting in January 2014 and after 3 calls comcast changed the wiring on the poles in May 2014. Service was solid for three weeks than in June after a loss of all service the twice daily outage morning and evenings began only on sunny days. During the outage signal level went up by 20 dB. Comcast came twice but could never observe the problem.

We had added TV and my wife lost a 20 minute section of a program and pushed for Fios. Read Fios review »Review of Verizon FiOS by mlohr

The internet had increased speed to 28 megabits down and 5 megabits up.

After seven years the service is still a good connection. Comcast also provides lots of free software and emails but I am staying with the Fios for webserver service for the time being.

Lastly I played with their personal web site but found it very slow serving the pages. It also only provides 25 Meg of space. It feels like a DSL server.

It is a good deal if you already have cableTV and don't need to run mail servers or web servers which are forbidden in the Comcast user service agreement and want a semi fixed IP..

Monthly caps have currently been suspended.

Speed has increased to a fairly reliable 20000/4000 kbps. IP has changed only three times over the term as long as you provide the same MAC address.

member for 13.4 years, 3782 visits, last login: a few hours ago
updated 74 days ago

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Review by Os See Profile

  • Location: Lewistown,Mifflin,PA
  • Cost: $40 per month
Good "Fast connection, good price, painless set-up."
Overall "I know many complain, but my experience was extremely positive."
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I brought my modem and router to a new location with Comcast, and in an hour's time, set up service. Since I already had the necessary ethernet cables, and the wire from the wall in the apartment was from Comcast, I had my internet an hour after the call. I had to call a second number, give them my MAC address, serial number and modem model, and that was it.

Everything was very easy, and at least with my experience, speeds have been better than advertised and the process was very simple and painless. I didn't even need to leave the house.

member for 3.8 years, 1405 visits, last login: 3 days ago
lodged 74 days ago

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Review by jayelham See Profile

  • Location: East Lansing,Ingham,MI
  • Cost: $64 per month
Good "Doccis3 speed,"
Bad "sharing with neighbors, Cap gone (for now)"
Overall "overall good value"
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Great speed (even better with recent upgrades) ... Love the speed, hate the price, but if ya wanna play, ya gotta pay.

CAUTION!! They try to "steal" (by saying its rented) your customer owned equipment sometimes, keep reciepts and boxs for your equipment.

member for 12.7 years, 2677 visits, last login: 1 days ago
updated 88 days ago

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Review by Big A See Profile

  • Location: Lombard,Du Page,IL
  • Cost: $198 per month
  • Install: about 3 days
Good "I negotiate for a better price and they have always given one I'm happy with."
Bad "Some Reps Could Be Better Informed"
Overall "Works For Me"
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Support is in need of support themselves. Seems the number one solution to everything is unplug everything, wait 10 minutes and hook everything back up again. Of course that does not always work. It my case it never worked.

My installation experience was horrible. The first (note I said first) installation tech threw the installation together so fast and literally flew out of here. I found out why he was in such a hurry to get out of here later on. When I finally sat down to access my nice new high speed Internet service I found the modem was not working. The installer didn't bother to check the line to see if it was functioning properly.

Two days later another installation tech came out who was nice enough and seemed to be concerned with the problem. Fooled around tightening connections, rearranging cables and stated all was well. That connection lasted for 20 minutes after he left.

The next day the real installation tech arrived. A Comcast employee. He knew at once what the problem was. Seems the splitter I had initially been given was old and no good. I never would have achieved a stable connection using that no matter what anyone did. All he did was give me a new splitter and I've been on my way ever since.

It truly depends on who rings your bell to install your service how well the job will be done. If it's contract employee, look out!

12/16/05 - I signed up for Digital Voice. The price is high for VOIP compared to the prices I've seen for some of the other VOIP services. If you are a subscriber to both Comcast HSI and Cable Television you get the cheapest price. For my area that's $39.95 (before taxes, fees or charges for extras you may want like, Non Published Listing). The total amount of my taxes are $6.20. Fees and extras is $2.94 making the total bill $49.09 per month.

So far, the service works well and I must say this installation experience was excellent.

08/18/2014 - Well a lot has changed since my initial review 10 years ago and some things have not such as customer support. It still sucks IMO. The one good thing about customer support today vs 10 years ago is a lot of things are self support. I guess that's not so good for someone who may be a bit challenged by self install kits and such. Works for me. I'd rather do stuff myself when needed. Service calls are made within 1 to 3 days. We had some sort of partial outage last week where you could not access certain websites BBR being one of them for several hours. That is rare can't remember when that happened. Other than that I'd say disruptions in service or few and not often that the entire system is down. It will be one of the services while the others still work and does not last long. Fixed within minutes rarely hours and I don't remember ever having days without service at least not in my area.

One big change I think is price structure. 10 years ago there was no bundling. At the time of my previous reviews all products were offered at seperate prices. There was Cable TV then HSI and finally VOIP. After the offering of VOIP bundling of services was offered and was less expensive if you desired to have at least two of their services. Having all three gets you the best bang for your buck. There are still old fogies like myself who desire a in home phone so this fits the bill for me.

I'm always on some sort of reduced price special so I never pay the whole package price for my selected package. I negotiate a deal with the retention department for what results in a lower rate than any advertised or that are shown. Deals are usually for 12 months and at the end of the deal I call and ask at once to speak to the retention department. Only this department can do this so DON'T talk to regular customer service. If they can't keep me at or below the price I had I will go to a competitor. Have not had to do that yet.

Right now I have what's called the HD Premier Xf Triple Play Bundle which is Cable TV, HSI and VOIP. This package gives you 260+ HD channels with ON Demand, Xfinity online movies and TV, 1 free DVR and of course email accounts along with some sort of Constant Guard Protection Suite with Norton which I don't use. HSI (105mbps) with WiFi and free nationwide hotspots. VOIP nationwide calling with text messaging, caller ID bla bla bla. The listed price for this package is $244.38 which includes fees. I pay $198.87 for this package out the door with my discount which is $20.00 cheaper than what I paid last year for exactly what I had before. I'm happy.

member for 11.9 years, 3582 visits, last login: 53 days ago
updated 96 days ago

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Review by RightHere2 See Profile

  • Location: Sammamish,King,WA
  • Cost: $50 per month
Good "Fast, reliable connection"
Bad "Customer service, have to re-negotiate for deals every yr"
Overall "I'd probably still stay with Comcast even if there were other High Speed options"
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I've got BLAST! service from them (HSI only, no TV). I've found Comcast to be far more reliable than the previous provider I had (Broadstripe), in addition to offering significantly faster upload/download speeds. I believe I've had their service for roughly 4yrs now. In that time, I can recall maybe 2 small periods of time where I was without service, and I think once where I lost service for more than a day.

I don't like that I have to call up every 6-12m when my current discount ends to find out if there's another one that applies to me. I'd much rather see them lower rates across the board, and not make me have to do this. But in the end, I pay what I feel is a reasonable amount for the quality of service they provide.

member for 11.8 years, 528 visits, last login: a few hours ago
lodged 97 days ago

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Review by VIPerND See Profile

  • Location: Granger,St Joseph,IN
  • Cost: $135 per month
Good "get faster than advertised"
Bad "a bit pricey"
Overall "competitors in area too slow"
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ordered 50/10, get 57.7/11.5
TV, internet, phone. Will be dropping phone soon as no longer needed.

member for 9.7 years, 463 visits, last login: 10 days ago
updated 98 days ago

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floydb1982

join:2004-08-25
Kent, WA

Move to Europe

Move to Europe were they have much faster broadband at way cheaper prices. Problem solved.






Review by therube See Profile

  • Location: Catonsville,Baltimore,MD
  • Business customer Business customer
  • Cost: $180 per month (24 month contract)
  • Install: about 12 days
Good "Faster Internet Speeds & More Featured Telephone Package for a bit less then existing DSL/Tele"
Bad "None"
Overall "Better value then available from Verizon FIOS"
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My Other Reviews

·Verizon Online DSL
4 Tele lines + Internet.

Sales.
They play games with you, of course. Never give you a "bottom dollar" price, but purposely want to "up-sell" for what you know should be included already & in the end, ends up being included.

Install.
Two parts. First they come out & pre-wire. Run cable from pole to building, into closet & then a jump to existing (DSL) modem/router. After that is done, the install guy comes out & actually connects the phone lines, install the modem & router & ties it all together. Sets up the network (initially 10.10.xxx.xxx, but should have asked first & would have saved him the time to switch it to 192.168.xxx.xxx). All was working when he finished.

You need to question, steer, the guys, the pre-wire guys in particular, as if you don't, they're more likely to do whatever is convenient for them, rather then what is right for you. There was a particular disconnect with the pre-wire guys, but they got it right in the end.

So "co-ordination" could have been better, but it was nothing more or less then expected.

Reliability.
Only a few days so far. And we've had our first (momentary) drop. And again, I'd expect nothing more or less. Though overall, I expect it to be reliable.

Customer service.
Of course the first bill was incorrect. And too much time had to be taken to resolve it. Whether it ends up being resolved, then next bills will tell.

Value.
A better value then Version (FIOS) was able to quote. More features & less cost. Version (going from DSL to FIOS) was essentially doing nothing more then increasing our Internet speed. The lines & features that we had would remain unchanged (unless we "upgraded", i.e. paid more $$). And the same features are already included in Comcast's pricing. And (I'll have to review closer, but) there should be significant differences in "BS" charges between Comast & FIOS. "Regulatory" fees & connectivity charges... (Comcast) & carrier charges & line & recovery charges & USF's & long distance access fees & admin charges... (FIOS).

And that, the BS fees, plus the non-competitive package (actually no package) that FIOS put together is where they lost it.

Website:
"Business" has a different site from your home Comcast site. Looks different. Works different. And all for the added benefit - of being different. And that sucks, IMO. I've got to figure out where to go to do things, twice. Take what I'm used to & change it - for no reason at all, except to be different. And then I wanted to block some incoming telephone numbers, but I'll be if I could figure out where to go to do it? So I had to call & ask. And like you should expect it to be somewhere under your "Business" login. Damn if I saw it. Not at »business.comcast.com/ but instead you go to something totally different at »voiceportal.comcast.com. Dumb! (And its not like Comcast has an exclusive in this club. Verizon is no different.)

member for 10 years, 2399 visits, last login: a few hours ago
lodged 100 days ago

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Review by Tycho See Profile

  • Location: Grandville,Kent,MI
  • Cost: $59 per month
  • Install: about 2 days
Good "Solid 20/3.5 mbps connection, very good reliability (Bonus: great HD signal)"
Bad "None really other than no 50 mbps connection offered yet."
Overall "While the March price increase ($3 a month) wasn't terrible it is the best bang for buck ISP in the area."
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Long time DSLReports reader first time review. My current ISP here in Grand Rapids, Michigan is Comcast. I have had them since January of 2008 and overall I gotta say they have great customer service and reliability so far. My neighborhood has ground cables and my block box is on my property so I was able to supply my own (3ghz rated Coax) cabling from the box all of the way to my house. This paired with using a 2ghz Monster Cable splitter gives me a nice signal.

I currently have the Blast! package which advertises a top speed of 20/4 mbps. I gotta say that even at peak usage times I get at or just under that rated speeds. The connection is very solid and I have my router setup for Google DNS server info so I have only had one partial day of downtime in the last 6 months.

As for the Bandwidth Cap issue that some people have I personally think 250gb is a reasonable cap limit. Even though I don't online game much anymore I still stream Netflix and upload files to the Cloud and don't come close to touching the limit.

Overall unless Verizon restarts Fios and brings it to Grand Rapids, I am going to stick with Comcast.

-Update 8-19-14 - So Comcast started offering a sweet deal here in GR. For 12 month I can get the Blast! package here for $4 less than I am currently paying and they through in HBO. Pretty sweat deal and I still can't wrap my head around the idea of having Internet that is 33x faster than my first DSL connection back in 2000. It looks like they are working hard to try and improve there CS rep. The salesmen was super friendly and the tech that activated it over the phone was nice and polite. I am very impressed.

member for 14.3 years, 1104 visits, last login: 15 days ago
updated 105 days ago

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Review by Bachinator See Profile

  • Location: Flint,Genesee,MI
  • Cost: $62 per month
Good "Reliable"
Bad "I avoid talking to technical support"
Overall "Good value for the money"
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Original install in year 2000. Have updated the cable modem twice. Originally a DOCSIS 1. Upgraded to a Surfboard 5120 DOCSIS 2 in 2007, then upgraded to a Cisco DPC3008 DOCSIS 3.0 in July 2014 when a nearby lightning strike took out the 5120. The DPC3008 has been reliable so far, but as it seemed to be running a bit hot I stood it up on end and now it is running cooler.

I have the 25/5 "Performance" tier, and speed tests confirm that I get slightly better than the tiered speed. Service outages over the 14 years have been rare.

member for 301 days, 426 visits, last login: a few hours ago
lodged 108 days ago

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